CARCHEX Reviews

Eventually I got a hold of Carchex and they were kind enough to work out the correct price. I am very satisfied at this moment and would prefer to remove this review.

The dealership where I bought my truck was trying to strong-arm me in the finance department and they were only gonna cover it for three years or 36,000 miles. I was looking online trying to find an extended coverage and I found CARCHEX. They had the best for the amount of time and they were rated good. I called them up, talked to them, told them I needed to think about it and then, I had them send me something because I wanted to know what was covered. The guy went through the whole spiel to me this morning and they told me that everything was covered. So, I bought it.

I signed up last month and James was outstanding and very informative, nice and courteous. He called back too. Everything was okay and I'm waiting on my contract as well as a letter so I could pay my next installment.

While I was interviewing several companies for my auto extended warranty, I kept going back to Carchex. They were the ONLY company that would send me a review of what the warranty covered, how much it cost, and what was NOT covered, so I could take it home and discuss it with my husband. NONE of the others would allow me to do that, they said it was a now or never deal. So I hung up on them and called carchex back and talked it over with my husband and it was a done deal.

For peace of mind, I got an extended coverage. I read the reviews and chose Carchex. I like details and the rep was very detailed, explained well and made sure that I understood what I was getting into. It was very good. Every time you start something new, it's always good, but once you become a customer, make sure you get the same or better service. I value service more than anything else.

I would give negative stars if that were possible. If you're simply looking for prices on an extended warranty dont even bother with these people. I called them up to get an idea of what it would cost to get a warranty from them and the manager got on the phone proposing all these deals that would only last the length of the phone call. Give me a break. This is such a tired pressure tactic it made me want to write this review. There are other companies that will give you quotes and let you think about it. Not this one however.

I just got the paper about my coverage and I don't appreciate that it's totally different from what I was told. I wanted to speak with someone and verify the coverage, so I tried to call Carchex but they didn't answer. Apart from that, it was an excellent experience when I purchased.

The rep told me all the options and gave me the best deal he could find. It was great. I also haven’t had any problems with Carchex, so I just decided to renew with them.

I have not get a welcome package in the mail. Whenever I call customer care I can never speak to anyone. I am very dissatisfied with your service so please let me know if I need to dispute the charges or am I going to get a package in the mail.

It was ok, but a little forceful to buy due to Columbus Day. The price was reduced by a few hundred dollars. I have not used this wty yet and when I do, I hope I don’t have any problems when it comes to getting my car fixed.

I bought the extended warranty on my 2013 Diesel Ford Truck. The sales person told me every thing was covered just like the original warrant from Ford up to 100,000 miles. I had a DEF censor go out which shuts the engine down to 20 miles per hour if not corrected. I took the truck in to a ford realer and they turned in the problem to Carchex. Carchex told me the part was not covered. Not part of any component coverage on the truck. This is a necessary part of the engine so as not to emit pollutions in the air. After much discussion with Carchex they still would not cover the part which cost me over $ 1,000.00 out of my pocket, plus the expense I was out for a policy that was ((((NO GOOD)))) for over a year's worth of payments. ####DO NOT BUY A CARCHEX EXTENDED WARRANTY#### THEY WILL DENY YOUR CLAIMS.

Sales representatives, Terrell, and Jackson were helpful but not pushy, Gave me time to review everything and answered all my questions! Would recommend to my family and friends. I explained what my situation was and they tailored my Policy to what I needed!

I just joined CARCHEX my KIA at 61,000 miles. I am happy that I am assigned a CarChex Specialist who answers the phone and follows up. I turned down from a competitor a lower priced longer offer finding CarChex customer service and satisfaction on BBB to be excellent. The vehicle service contract is superior.

He was open about what they do and do not cover and why they do not cover things. He asked good questions regarding what I wanted out of the coverage. He was also upfront about the price. I like that the coverage is transferrable or that I can cancel it and get a refund if I sell the call prior to the end of the coverage time period.

If it wasn’t for me already having an extended warranty and not realizing I bought it with the vehicle at purchase, I would have stayed. Great customer service overall. Once this current one is up I’ll be returning if they let me.

Call me please. I was on hold forever then told to call back. Still waiting on call back. I had left message. Auto is not and will not make conditions for coverage. Very dissatisfied with communication. Called number shown and it was a different number.

While investigating an extended service agreement I knew I had to perform my own due diligence. My first and very last call was to Bill. Without any guarantee of getting my business, he must have spent 20 minutes with me, explaining how the industry worked what to ask, what to look for and what CARCHEX did and didn't offer. I went online to get more information and received a call from another salesperson. I was less than impressed and when I found out that the compensation was a commission, I asked for Bill. It took almost three months to complete my process. Some other suppliers offered similar packages to that of CarChex but it was my trust in Bill that was the crucial factor.

I drive a lot and I knew that my miles were getting higher in my main vehicle, which was a concern to be covered to make sure nothing happens to it. I tried to go through my lender for my car loan when I was looking for a provider and they were flaky. I kept on calling them and nobody would call me back. So, I Googled and there were three top ones. CARCHEX was the third one on the line and something drew me into it. I started seeing rates, stars and some of the options as to why to pick that one versus the other. I read into it a little bit and I said that this was it. When I called, the CARCHEX reps were professional, courteous and helpful. They were great although they went through things a little too quickly. But it was very clear at the end as to what the coverage was and what they were offering, so, it was perfect.

Do not buy warranty from this Company. They are fraudulent. I had the worst experience processing a claim through them. They lied about the technology package they sold me. I was told I'm covered bumper to bumper. When I submitted a claim for my car repair because my key needed to be reprogrammed I was told it was not covered. I wasted money.

I have a Volkswagen and it’s not cheap. I decided to look into extended coverage and I found a lot of positive reviews about CARCHEX. When I called them, they told me what they had to offer where they can give me a loaner vehicle for free and I just have to pay a $100 deductible. They also cover bumper-to-bumper because I was under 60,000 miles at the time. Their customer service thoroughly answered my questions, but I was a little bit worried because one guy asked me about my mileage like how much I drive a day. I was wondering if there was a reason for that but they said I had no limitation on my mileage.

I had my 2014 Hyundai Santa Fe covered with CARCHEX just in case something happens. They're a little higher than other places, but I heard good about them. It has been pretty good with them although I haven't had my month. However, the reps didn't explain the coverage enough. The book shows stuff, but it didn't go into the details enough either. It should have. But overall, the coverage is good. I still have someone else that has been trying to get me to go on with them, and I still have my 30 days yet so I'm not sure if I wanna stay with them because money talks. We're talking $30, $40 a month. That's a lot of money to me because I'm a 62-year-old guy on certain money, and my wife doesn't work, so it's kinda hard. Gotta be careful with your money.

I spoke with a person called Ryan. One of the most rude and unprofessional guy I ever talked to. When he was explaining the options, I said my requirements so he told me to buy a cheap car rather than buying an AudiQ7. Dear management, please train your sales guys how to close a sale by answering probing questions rather irritate the customer by giving an advice which offends customer. You better fire this guy. Moreover he said he is working for 8 years in the company and I don’t understand how he is working for long.

I'm a business owner and I know that reviews are big. When I read the ones for CARCHEX and I saw what customers said, they had some negative reviews but a lot of positive ones. I know you can't satisfy everybody, so I mostly focused on what the positives would say and checked their BBB rating out. They had a perfect BBB rating, so that said a lot and I decided to sign up with them. Also, their reps were friendly people and my experience with them was what probably sold me. They explained everything well before I got the contract because I had a lot of questions and they gave me a small discount. I had a pretty good experience with the overall transaction.

I had a great experience signing up with CARCHEX. I got bumper-to-bumper coverage through them and their reps were very helpful.

I have an older vehicle and I just wanted to make sure I was covered if anything would happen. My buddy who had CARCHEX before recommended them to me. I went with them and purchasing my warranty was really easy. Their reps ran over everything thoroughly and overall, I was happy with my experience. When I sold the vehicle, I got a refund and went through an easy process. The money was in my account within a couple of days of cancelling. I'd recommend CARCHEX.

We have an older car and we want to make sure that if a repair is required, we have coverage. We did our research and looked at what the reviews were from other CARCHEX customers, which was why we purchased it. Interacting with their reps was a great experience.

My other warranty is running out and I was looking for another extended warranty. Someone I know went through this whole process of researching other companies and she said CARCHEX was the best. Jeremy, the representative at CARCHEX was wonderful. When I felt like I didn't get all the aspects of the coverage, I asked him and he gave me the answers.

Purchasing my warranty from CARCHEX was very easy. I saw it online and requested a quote. A rep then called me and went over the different packages. He was very kind, polite and thorough. Then he transferred me to another manager and thereafter, I talked to another person who did the transaction. This warranty has been valuable thus far.

So far, so good with CARCHEX. I filled out an application, and gave them the money, and we're on our way. The representative was good and the application process took 20 minutes. My pickup truck is 2017, so my factory warranty wore out. I was looking into extended warranty. I leased the truck, and now, I’m gonna buy it, so, I wanna keep it covered.

I wanted end-to-end coverage that would be suitable for my BMW and went with CARCHEX. The rep put in my information wrong so I didn’t receive the follow up that was told to me. I had to call back in to make sure they had everything correct. Also, things could have also been explained a little better. The gentleman I spoke with was really knowledgeable, but I'm a little confused about what I have. I know everything is sent digitally, but I would have liked the option to have something I could touch sent in the mail. Being able to cover big-ticket items when you have a certain group vehicle is extremely valuable. Typically, people pay a lot more.

Don’t waste your time with this pos! They find every reason not to pay and come up with bs hours and bill rates.. You can take the car wherever you want. You're just going to have to pay for it yourself! Find a different warranty company because this one is a total joke!

CARCHEX offered everything that I was looking for. Purchasing the plan and interacting with the representative were good and the application process was fine. We did everything over the phone. The cost of the warranty is not bad as well. However, the email confirmation that I got, where I tried to log in to my account to see my contract will not let me log in. So, I’m waiting for my original one in the mail.

I got a new used vehicle and I bought a Carchex policy for it. I had Carchex another time and it's always easy to purchase.

My truck have been in the repair shop for over 2 months and they're not trying to fix it. They're continuing to take the automatic payments from my account which is over 200 dollars a month. When I got the insurance and making the payment they took my money happily. Now I'm jumping through hoops to get my truck repaired and they're trying to do the minimum to repair it now. I'm very dissatisfied with the service I'm receiving.

We just purchased a new vehicle and wanted to have our coverage. We were looking for 10-year option and CARCHEX had that. They were also very professional and it was easy to buy the plan. Having a vehicle protection plan was about $2,999 valuable.

Signing up with CARCHEX went wonderfully. They seemed to be legitimate and their customer service was beyond reproach. Other companies are high pressure and try to sucker you but CARCHEX was glad to answer any question I had truthfully and they didn't shove anything down my throat. I'm really happy with them. If they're gonna give me that kind of service signing up, they're gonna give me that kind of service when I have a problem. I'm also happy with my coverage. I won't know the rest of the story until I go through the claims process, but everything seems to be like a person would think it would be. I've told some of my friends about them. And if they keep doing what they're doing, they're gonna get more customers than anybody out there.

I purchased a CARCHEX warranty and everything has been fine. I got another warranty when I purchased my car at Ford dealership, but my CARCHEX coverage is for additional peace of mind.

My vehicle is in a really good running condition, but it’s to the point where I know some things could go wrong. I looked up online and saw that CARCHEX was rated very well with the Better Business Bureau and it got some pretty high accolades on some customers. I’m a salesperson myself and the representative I interacted with was excellent. All of my questions were answered, and the answers sounded very good.

I had a good experience with the representative from CARCHEX. I went with CARCHEX since they were accredited with the Better Business Bureau. Having a warranty is valuable because if you have it repaired, it could become very expensive. My vehicle is getting older and I know I’m gonna start having problems with it sooner or later.

I am supposed to have a warranty with CARCHEX but when they sent me the paperwork via email, I saw another company, Allegiance. I checked online and Allegiance has a very poor rating and it’s not Better Business Bureau accredited. I told the salesman that I do not want to have Allegiance, and then he said that CARCHEX has a poor rating also so it doesn’t matter. But I signed up with CARCHEX, not Allegiance. I told him to change the warranty to a company that has good reviews and accreditation, and one that has everything what we agreed to, otherwise refund me the money and I would find a place that has that. I felt that it they were not honest because I was not told from the beginning that CARCHEX uses another company that is not accredited and has a very poor review. I was misled and lied to.

Three years ago, when I purchased CARCHEX, the price was reasonable and the coverage was good. I have a hybrid and bought Gold coverage from them. I thought it would cover all the electronics, the parts that might get affected. When I had an issue with my car, I had to get the rental car from Hertz, but they're working with Enterprise. I got the rental and after two days, I had to drop it off, pay some out of my pocket and get another rental car from another company. It would be easier to get the rental car from the beginning, then if CARCHEX would authorize it, they pay from the beginning. If they don’t, the customer has to pay for the days he had the car. My warranty is going to expire next month and I’ve tried to extend it, but I’m not sure anymore because I might have to transfer and buy from another company. Even with these issues, I'm satisfied with CARCHEX.

An auto warranty is essential. I’ve had one for my 2009 vehicle since I got it in 2010. It's something I knew that I would need in getting a new vehicle and it saved me thousands of dollars. I had CARCHEX measured against what was being offered by another company. CARCHEX provided better coverage, and the associate I spoke to was very nice in bringing down the price to match what was being offered by the other warranty company. So, it was the same price but with better coverage. Their rep was very helpful and extremely understanding. When I had questions that he couldn’t answer, he would put me forward to his manager-on-duty, who is also very helpful. I would tell people to check them out. They’re worth investigating in a good way.

I bought a BMW and I wanted to put a warranty on it just to be on the safe side. The CARCHEX rep gave me a good deal and he was really good. Signing up with them was amazing. Everything went really well.

The representative answered all my questions very clearly and spent a lot of time with me and he was very patient. We spent two hours, in total, talking. I have a used car and I was gonna get an extended coverage no matter what. I went with CARCHEX mainly due to online reviews.

It is very valuable that I have my vehicle protection plan. I took a lot of time trying to find out all the advantages of choosing CARCHEX or Endurance, and the agent, Steven, took a lot of time trying to convince me to choose CARCHEX. Steven made some points about Endurance losing their accreditation, and then he also asked me to check out reviews online, which I did. He was very helpful and if it weren’t for him, then I would have gone for Endurance. The sign up process with CARCHEX was very easy, which took about five minutes.

We were with a different company and they didn’t seem to wanna cover anything. We saw an advertisement for CARCHEX and we thought that it was what we were looking for so we changed. It’s for my daughter’s car. Purchasing their extended coverage was very easy and they explained it very well, so I knew exactly what we were going to be getting. I had questions about certain parts of the car and they were upfront about everything. Their reps were very nice and it was a great experience from start to finish.

I’m a single mom and CARCHEX really worked with me. The prices, the specialist and her manager got me to come on board. They tried to figure out what would work best for me and tried to get me the best deal possible. Also, their application process didn't take a massive amount of time.

CARCHEX was the first people I looked at, the first one I knew about. I think I’d seen an ad on Facebook or on TV and I thought it was a good idea. I bought a used vehicle and then I bought my policy, and before I make a claim, I gotta wait 30 days and reach 1,000 miles. But purchasing the plan went pretty good and filling out the application was easy. They answered all my questions knowledgeably. They were very personable and did a good job.

Excellent customer service. Received a fair amount of information on my new contract. Decent price for an extended warranty. I am looking forward in using this contract for the remainder of my ownership of my vehicle. Thank you CarChex. The service over the phone I received was excellent.

You need to know who to trust and it looked more legitimate going through CARCHEX. I know CARCHEX is legitimate. Purchasing the plan was fine and they went over the aspects of the warranty and the claim service. They did a good job.

CARCHEX gave me a better price and I'm very satisfied with the representative. The protection plan is very valuable. I got it to protect my truck. Purchasing it was easy and the representative was good.

Was called to provide quote after filling out a form, and was immediately handed to an senior rep then manager to confirm coverage is available, and although I was still shopping around, I was assured price match and decided to sign based on this experience and service. After signing I did get a lower quote and was comparably matched, great experience so far.

I signed up with Endurance and then a few days later heard about Carchex. I called Carchex and not only did they beat the competitor by $800 but they also gave me better coverage for my car and wonderful customer service! I definitely recommend Carchex to anyone who is looking for extended warranty on their vehicles. I’m a Carchex customer for life!..

With the mileage of the vehicle, I looked into getting an extended coverage. I purchased a policy from CARCHEX at the beginning of September and I thought I would have gotten the paperwork by now but I’ve never gotten it. I’ve gotten two communications from them stating whether if I wanted to rate them on Better Business Bureau. I feel like if they have time to send me this kind of information, why can’t they just send me the contract? It was easy to purchase and they told me that within 7 to 10 days, I will get the paperwork. It has been past the 10 days, and I haven’t gotten it. I got already charged $250, and I have no idea what I’m covered and what I’m not. They get my money and I don’t know what’s going on. I’m actually debating if I should cancel.

My extended warranty before was extremely too much money for what they were giving me but I really wanted it to continue being that it was for my daughter's car and she's out-of-state. I took my time to research and found Carchex. I loved the feedback from the customers and thought that no one was gonna give feedback like that if it wasn't true. It was night time when I was reading the feedback so the first thing the next day, I called Carchex. I talked to one of the sales associates and he started talking to me about the warranty and the different plans. He was selling me the one that covered everything but the price he gave me was way too much. He told me to talk to his supervisor and I did. The supervisor said he's gonna give me another discount and he gave me the best deal one would ever think.

I received the package from CARCHEX and everything seems to be in order, and everything’s good. It’s very, very valuable having a protection plan ‘cause it can get quite expensive if something goes wrong. The actual warranty of the car is up to 60,000 miles or 6 years, and right after that, that’s usually when everything goes bad. I did a little bit of research and the one that has the the best consumer reviews was CARCHEX. So, I gave them a try and I found everything that I was looking for. When I put in my inquiry, I almost immediately got a call back. The rep was more than knowledgeable and helpful. He explained to me everything in great detail and we were in business soon after.

The reps at CARCHEX have been fine. I find the warranty very valuable because anything can happen.

Getting a protection plan for my car is tremendously valuable to me. Initially, I was gonna get one with CARCHEX, then I decided not to get it. But then they lowered the price because I paid outright and I decided to go back with them. I also liked that they were accredited by the Better Business Bureau and they had an A+ rating. The guy I dealt with was fabulous but I still don't have a thorough breakdown of everything that's covered. If you go online and you research other companies, you could find that. But with theirs, you can't find it and that needs to be on the website.

I did the research, and it seemed like CARCHEX was a tough one, and offered the most coverage for my vehicle’s circumstance. So far CARCHEX has been good. I received all the information, and they set me up pretty easy.

I put in a claim just to have them deny it when I did EVERYTHING I was supposed to do and kept up with my car. But because it was “too expensive” they tried everything in their power to not fix my car. They are rude and I will NEVER do business with them again. I have a foreign car so if you have a foreign too they WON'T fix it. It’s too luxuary for this CHEAP company! Very sad! Even Audi couldn’t believe their actions!!! Very disappointed!

I bought a used truck and it's in great shape, but I wanted to protect my investment and getting a protection plan is a safety blanket. When I went shopping for plans, Carchex was the last one I called and the guy was more knowledgable than the other sales reps. He answered all my questions and gave me more information than what I was asking for. All in all, my experience with Carchex has been informative, quick, easy, and painless. I also like how they warranty the vehicle for more than the value. The other companies don’t do that, and they don’t tell you that too.

This warranty is a waste of money. I needed a drive axle replaced. The boots were not busted, but would not be replaced due to dealer price high cost of part. Wanted me to get part from Autozone. Have shop install part from them. No shop will work from parts house as them. Part was 499.00, I had 15,000 limit and Carchex wouldn't cover part and labor. I had to repair car myself. Keep service writers on phone 45min. Need coverage get from dealer new or do real searching for better. Odds are will not find good one. All warranty companies are similar. You would have to have service records very well kept, to get anything covered. It has taken me 2half yrs, to make sure they would be good.... they are not.

CARCHEX has been great and the persons I've spoken to have been very friendly and cordial. Having a policy is very valuable to me. I have a luxury car, an Audi A8, and I didn't wanna take a chance that something can go wrong. It's a very expensive car, so I got the policy and CARCHEX has been been wonderful so far.

Carchex was great and Nick, the person who lined all this up for us, did a really good job. He very thoroughly and intricately explained the extended warranty. He also had high integrity which he was not afraid to manifest.

Carchex had better rating and I changed. I already paid them so much money, but I didn't mind. I don't have the engine because I know coverage doesn't have that. In two years, I haven't put 1,000 miles in the car. I don't drive much, but you'll never know. This is man-made. So for safety, I thought I'd take their coverage. But I don't know what they've offered to me. It's like I'm wasting money. Their rep said that they cover bumper-to-bumper or the engine, but I got confused because I was switching from one to another one. Then when he sent me the contract and I read it, I didn't really know what they cover exactly. It seems like there are a lot of things that they don't cover. But I appreciate that I received the contract already. I had been paying the other ones for six months and I never received anything. For now, Carchex seems to be a good company.

CARCHEX has always been good. I’ve been their client for more than 12 years. They helped me on a major repair on one of my cars. They approved them, and it worked well. And that was about 10 years ago.

My sign up with CARCHEX went fine. With the way the representative talked and explained it I decided to go ahead and give it a chance.

I purchased a vehicle and CARCHEX was a better coverage than what the actual dealership offered me. I initiated the purchase online and then I was followed up by a phone call from a representative, which was very helpful in giving me what I needed and providing me different options. Overall, the experience was great. Considering the type of vehicle that I got the coverage on, having CARCHEX is very valuable.

I bought a 21-year-old '98 Mustang convertible with over 50,000 miles on it. I wanted to make sure that I have it for a long time and that any of the mean things are covered. I went with CARCHEX and their rep Gerald worked his banana off to find me. We were going back-and-forth all day long about what I wanted, what he can offer, what was covered and what wasn’t covered. He really worked it hard to make sure I was happy when I was done.

Everything was phenomenal with CARCHEX. They explained all the details as regards to what the product covered, the pricing, the affordability, and all that good stuff. They were able to cover everything with the exception of the emissions, but there's nothing you can do about that because it's an '08 vehicle. Other than that, I got a really good deal as regards the coverage, so I was very happy.

Everything was great.The first guy was phenomenal. He got his manager on the phone, and the manager was great also. They explained the warranty. However, I was the one who signed up and they had my son's name spelled wrong. Also, I wanted the Titanium plan but I had to fall down to the Deluxe because it was a buyback from the dealership. I haven't had to use the warranty but once you get into it, you would really find out the do's and the don'ts of it, when you need it. They're gonna tell you there's a fine print somewhere. But so far, I would recommend CARCHEX.

I’m a mechanic myself, and I was reading into CARCHEX's warranty. I noticed that a lot of stuff wouldn’t be covered. My car is manual transmission, and I have a lot of after-market parts in my car. Supposingly if I do the maintenance, I have to have receipts and stuff. So if I’m doing my own transmission flush, oil change, the differential fluid, I have no receipts for that. I didn’t want it to backfire, so I just cancelled it.

CARCHEX gave a good pricing and I had a good experience in purchasing my protection plan. It was easy to get everything started. We purchased a vehicle in March or April, and we’re getting close to our 100,000 miles. Because it was used, they only guaranteed it up to a 100,000. The representatives answered all of my questions and they explained the warranty coverage well.

Overall very happy with the service we received while purchasing our extended warranty through CARCHEX! They were very helpful and explained everything really well. I was asked to write a review earlier and I confused this with a different place so I’m rewriting my review. I highly recommend this place! Sorry CARCHEX for the mixup!

I can't live without a vehicle protection plan. I don’t like the surprises of repairs. I also like to have as much peace of mind as I can get. Getting a vehicle protection plan from CARCHEX was super easy. I like the fact that they can negotiate on your behalf and get you the best coverage. Moreover, they try to fit your budget. I found them online through my employer discount website. I submitted an online inquiry and the rep called me right back. My interaction with him was very positive. He was nice and helped me out a lot. Plus, he knew a lot. He knew about my car, the vents, and how much miles I had. He even helped me get a discount and got me on my way. My experience with CARCHEX was perfect.

I have been taken for a ride. I have been trying to cancel for a week. Every time I call I get sent to voicemaila after I've talked to a customer rep. I'm so annoyed right now. I've submitted a complaint to the BBB.

My friends have Carchex for their vehicles and it seemed to be a beneficial thing to have. I wanted to have extended coverage for the stuff that happens under the hood that surprises me from time to time. When purchasing, the Carchex rep was really helpful and was willing to answer any questions I had. It was a very pleasant and informative experience.

Good customer service, friendly staff, also very knowledgeable of the different plans and packages. No pressure sales and pushing to sale the most expensive plan. They also answered all my questions and any doubts I had. I’ll be 100% satisfied when I use my plan and customer service is the exact same as the sale of the plan.

I had bought an extended care warranty with Toyota and my warranty expired. Two weeks later, I had a huge bill for something in my car and they didn't honor it. I read the reviews on Carchex and they were good, so I decided to buy another extended warranty with them. The experience was wonderful and very nice. They had very good PR and they tried to work with me and tried to get me the best deal. So I was satisfied. They also explained the benefits and how to file claims. It was very easy to understand. I started it on August 1st, so I had to start paying on it. And they give you 1,000 miles in 30 days before they kick in on their warranty.

Having an extended warranty is a safety part for the car when you buy the car. I believe that CARCHEX is a reliable site and signing up for it was easy. I did not purchase the extended warranty through CARCHEX. But then, what was stated on CARCHEX about the warranty was much helpful for me to select the warranty part as far as the cost or other options are concerned. But my old car report was not perfect. If you look at my car repairs, it was mentioned that the accident was on the front. Whereas I didn't have any accidents on the front, it was on the right side.

We're traveling and we're gonna be doing lots of going across country. Our son had a van that he took really good care of so we bought that from him. It has 90,000 something miles on it and we're gonna be putting several thousand on it really quickly. We wanted to be sure while we're making these long trips, so we needed an extended coverage. We've used another company years ago on a minivan that we bought that didn't have a new warranty on it. It had been wrecked and was rebuilt, and so we bought the warranty on it. We had really good coverage with that company when we used them and so it paid off what we spent. We got CARCHEX on our van now and the purchase experience was good. However, the salesman was a little bit pushy and I had a really short time to give him an answer. I didn't like that, but I like the coverage and everything else. So, I overlooked that and hadn't meet with them. But overall, I'd recommend CARCHEX.

The review is not indicative of how I feel about the warranty service Carchex provides, rather it will address my on-boarding process. My rep is Dan. Dan didn’t sell me the warranty, but he illuminated the value of the warranty. I believe his thorough when explaining the warranty; his patience when answering questions; especially his honest when addressing difficult (i.e. negative reviews) topics. I am in my Waiting Period; so I may be able to attest to the value of the warranty should I need to use it. Thus, all I can do now is hope Dan/Carchex will come through for me in my time of need. Here’s to the power of “Optimism”!!!

I got CARCHEX and everything was smooth and easy during the purchase until I worked on my credit card and was double billed. But they fixed it in a timely manner, so I’m good. Also, should I go through a claim, it would be easy as I’ve had CARCHEX before.

I was buying a used vehicle so a warranty seems appropriate. I was ready to pay for the another company and I said no ‘cause they had some suggestive advertising which was unable to be met in reality. And the Carchex people provided more coverage. Their rep assisted me thoroughly and it was a good experience. Also, their coverage is easy to understand. I got their coverage a month ago and they were twice the price of everybody else, but I was very satisfied with them. They've all been great.

This has been a joke for every claim. My CARCHEX rep tells me it's covered but Royal Admin where you have to run the claim though has denied several different claims already. Working on one now that they had me submit a new claim for something I already had a claim on? Claim **. They seem to just be trying to run me in circles to tire me out and my preferred mechanic already said they are going to get themselves removed from this Carchex preferred mechanics list as they have never had so many problems with a warranty company before. I have been going at this for months. About ready to throw in the towel and say screw it, cancel this warranty. It is not worth my sanity.

I purchased an older vehicle and I needed a warranty on it. Purchasing CARCHEX was easy. I did it over the phone, and their reps were very knowledgeable. They treated me fairly and they pretty much covered what I needed on my vehicle, what I was looking for. Hopefully, when I'll need them, everything will work out pretty good.

I was not happy with a decision that I made concerning an extended service contract. I spoke with Drew and he got my cancellation process started. I am hoping that this will be a painless process? I will update how this cancellation process was handled after its completion!

I have a 2014 RAM 2500, 6.4L, 4x4, Auto Transmission, V8 (105k miles) with all dealership maintenance records. The plan I received is decent (Deluxe Coverage through American Auto Shield, LLC). I reviewed my policy and it didn't include the Market Labor Rate and Emissions. So if I ever had any mechanical issues, I will have to pay an extra $40 an hour on labor rates. The plan only covers up to $100 and the dealer charges $140. On top of that, I am not interested in a $100 deductible (I prefer $50). On top of that, I put $500 down just to receive all the details (fully refundable). Decent plan for $3,560 (100K/5 yr) but just shy of a peace of mind. I have reviewed all the documents and will exercise the cancellation policy. Like I said, it was a decent policy but just short of what I was looking for. Thanks though.

Mr. Eric ** reassured me that I could indeed get my elderly car covered by a CARCHEX Warranty. I am as elderly as my car, so I needed assistance in understanding the contract. Mr. ** was both professional and patient. He answered all my questions and made me feel completely comfortable with this purchase. And the Agent who continued the purchase process was also very helpful and professional. He helped me get the payment arrangements that I could afford! As a pensioner, that was as big a worry as being able to get coverage! My contract arrived in the mail just as they said it would. Car maintenance is a big concern for Seniors. We want to keep driving, but often we can't afford the gas and maintenance of a vehicle. When something breaks, it often stops our activity independence. CARCHEX is going to help keep my car and me on the road and free of expensive maintenance worries. Thank you, CARCHEX and Mr. **. :-)

I have a pre-owned vehicle which already has an extended coverage and I’ve been happy with it. Then I got a mailer from CARCHEX that said my coverage was expiring soon and to buy some more. I called the number on the mailer and spoke with somebody. I asked if I already had a policy with them and he informed me that I did not. Then he told me what was covered, which was basically everything except routine maintenance, windshield, tires and paint. I asked him how much money it would cost and he told me it would be $180 a month over 18 months.

Purchasing from CARCHEX wasn't very difficult at all. Plus, their rep was good and knowledgeable. However, I never got the policy until after the purchase was made. I have 30-days to decide whether I wanna keep it or not, but there was a lot of loopholes that weren’t explained. Also, the pamphlets are still foggy about some terms and conditions.

Purchasing a vehicle protection plan from CARCHEX was a seamless experience. Their reps were really good. Since getting my plan, it has been very valuable.

CARCHEX was recommended from the dealer. I liked that their rep seemed to be sensitive to what I was trying to accomplish in terms of extended protection, and what I wanted covered. It was a great experience.

When I found out that the warranty that I originally had for the truck had expired, I wanted to find a good company to have. CARCHEX had the best rating as far as the Better Business Bureau. The salesperson was very on top of things with my concerns. I would like to have the confidence knowing that if something happens, I have someone there to support me going at that time. Plus, talking to people I know, they’ve had a lot of problems with other companies. They purchased a warranty and when something happens, the other companies decide to turn down the claim. That has happened with companies like CarShield and Endurance.

I brought a Warranty for my 2018 Grand Cherokee Jeep. It covers everything that the Dealers don't. Only thing dealers give is basic Warranty that covers the transmission. No electrical parts, air condition. The warranty I have covers everything and I only pay $100 dollars each time I go to the dealership.

I appreciate all that Carchex and AAS has done to resolve this claim. The engine came in this week and the dealership is currently working on the car. The process is going very smoothly and hope to get the vehicle back soon. I can't thank everyone involved enough for this to happen. I purchased the vehicle 6 months ago and was afraid of the worst outcome. I truly thank you for everything!

I purchased a new vehicle. and checked with CARCHEX and one other warranty provider. And the other one that I checked wouldn’t accept salvaged title vehicles. Erin of CARCHEX called me and gave me prices. She was very nice, straightforward and helpful. The experience was easy and quick.

Having a vehicle protection plan is very important. I liked the amount of coverage and the price of CARCHEX's extended auto warranty. I went with them and purchasing was straightforward and easy. The gentleman whom I worked with was very knowledgeable and he followed up.

I’ve had to replace myself two transmissions and an engine for my vehicle over the years. I thought that I should have insurance for it which I could pay upfront and the repair would be covered when the time comes. Signing up for service with CARCHEX was very simple. I put in my name, contact information on a website, and I got a call from a salesperson or agent within 24 hours. He explained the coverage to me and he was very upfront that there was nothing hidden about the cost. Thereafter, we played phone tag for a bit but that was as difficult as it got.

I have an older expensive vehicle so I wanted to make sure I had coverage. A warranty is very important and I spent almost $9,000 to cover two vehicles. Carchex covered everything and my experience in purchasing the warranty was wonderful. I spoke to four reps altogether and they all were phenomenal. They explained to me what was covered and the things that were not covered like normal wear and tear. As long as that's the case then I'm extremely happy.

I need work done on my car that I bought used. It needs an alternator, power steering pump, starter and an intake gasket and they say I am only covered for $128 of the labor and I am still paying my deductible of $100. They won't cover the power steering pump, and the rest is on me. WTF! I have never had a worse warranty than this. I have had extended warranties before and they have been great. If the motor blows up they'll put another one in but if something small breaks I'm up a creek without a paddle. Wonderful. People on the phone are even rude and condescending when you ask why something isn't covered. Can't get a straight answer and having the person talking to the shop call you is a joke. NEVER will I ever purchase something from this company again.

Renewing my policy with CARCHEX was very easy. Their reps were fine. I got all the prices this time also. But because I was coming back, they were able to take care of it a little better. With my previous warranty with them, I had a couple of issues and it was close to the end of the timeframe, but they took care of it with absolutely no issues. And I don't see any problem at all with asking anybody else to purchase CARCHEX.

Somebody referred me to Carchex and my experience in getting the warranty from them was good. The reps thoroughly assisted me and were helpful in describing the coverage. I'm getting mileage on my vehicle and I've decided I'm gonna keep it. I'm not gonna be trading it off. I hope I'll never use the warranty but if anything goes wrong, I need that insurance from them.

I been dealing with customer service, adjuster, and management over the course of 24 days. My truck has been in the shop for almost a month, they finally approved for a transmission to be replaced. I am still waiting as they don't have a clue as to when it's being delivered. The ETA was last Friday, a week later after numerous phone calls and being on hold for over an hour each time you call there still is no answer, my repair facility also called in but can't wait on hold for an hour for answers. So here we are no truck for another week going into 1 month, no answer, no follow up call backs. Stay away from this company. They promise you everything at the start of sign up.

I had an older vehicle and I was a little skeptical because I didn't know if a warranty was gonna be available for that. It has a little bit more high mileage, so I don't know if anything will start breaking down. I wanted to make sure that I was covered. I researched on my own, trying to see what was right. The CARCHEX people are always helpful. They listened to my concerns and helped me out with the best package that would fit my situation. They made me feel welcome.

I’ve had Carchex before and I’ve had good luck with them so I signed up with them again. The rep was very helpful and explained the warranty pretty well.

I would definitely recommend CARCHEX to provide a Vehicle Warranty. The two people that I spoke with were very professional and provided accurate information. Gave me a discount for paying the entire amount for the extended warranty. Also, told me I could make monthly payments, if so desired.

I just signed up for a warranty a few days ago. The sign up process was awesome. That is the only thing I can rate this on so far, since I have not had to use it yet. I am hoping that my great experience continues with them for years to come.

I established my coverage with Endurance and I had my mechanic read over the Endurance contract. He had some questions and I asked them. I wasn’t really feeling comfortable with Endurance so I contacted Carchex. I had questions because I had already talked to my mechanic about the Endurance policy and I felt comfortable about the way Carchex explained all aspects of the warranty to me.

I shopped around and CARCHEX offered pretty much the best deal. I also liked their explanation of the services, so I went with them. During my purchase, the rep I talked to seemed to be pretty knowledgeable of the product and overall, my purchasing experience went well. So far, I spoke with three different people and the last person was the manager of the two other gentlemen that I first spoke with. He answered the questions that I had about what was covered in my policy. I was initially told that the service I asked about was covered under the plan I’m on, but then it was not. So, the manager called and stated that they would have to honor what I had asked because I was told that it was included. So, I’m hoping that it was included.

I bought an extended warranty so we have 5000 miles. It is a complete scam. I had one problem with my Brake light. I ended up having to fix it. It cost me $500. I had another problem with my thermostat which is in internally lubricated port. It’s located inside your cylinder head and your engine. It cost me $2000. I paid $7000 for the extended warranty new CarChex. This was a complete rip off. I will never buy another extended warranty again. Save your money and you’ll come out ahead. Don’t buy warranty.

He is very nice talking to a customer. He make customer satisfied with the value of what they are getting. Nice customer service. 5 star! Thank you ANTHONY **!!! I am very happy as a new client. I hope everything will go okay. They give me and make me feel comfortable with the price!

I got CARCHEX coverage on one of my cars and my experience buying it was very good. The young man that helped me walked me through what I wanted to have covered on the vehicle. Also, any time I had a problem with anything, I could call him directly and he would look it for me to make sure that they were doing what needed to be done with the coverage that I was paying for. I love their service. I like the coverage that they provided that I called back to get coverage on my other vehicle.

Another company called me and reached out to me about a warranty, and offered me a price, so I got online and googled the best extended warranty companies. CARCHEX was like number two. I clicked on there. They gave me a rate that was $100 some cheaper than what the other company was offering me. So, I just went for it and didn't look any further. The CARCHEX rep was quick and awesome. I was off the phone quickly and satisfied. I just got the little packet in the mail yesterday, too.

Wife found your site on internet and I called regarding extended service on my wife's car. I just wanted a quote after filling out questionnaire but was then connected immediately to a live individual who talked me into a policy. By paying in full I did get a good rate for what I was looking for. It remains to be seen if you stand behind your product the first time we have to use our policy.

A couple of days ago I purchased extended coverage from Carchex. The rep was great, and took the time to explain everything thoroughly. He was very patient as I asked my questions. The premium he quoted and the coverage were exactly what I was looking for. I was very thankful and impressed with this company.

I was treated very well and it was done very fast. Plus, they went out of their way to make it affordable for me. The coverage provided me was excellent, if my vehicle breaks down, I know that I can get it fixed - for intense if my transmission went out, there is no way I could afford to fix it on my own. Thank you very much.

We've had CARCHEX in the past and found that they paid for itself. Ken of CARCHEX was wonderful. He was very helpful in explaining what was covered, what wasn't, and in answering questions. He also never over pushed. He just let it be our decision and because of that, we had enough time to make our decision and decided to get it. Everything so far, as far as purchasing the warranty and getting the information, has all been wonderful.

I got another extended auto warranty but then I was looking at it and didn't see any reviews about it. I looked at the reviews about CARCHEX and saw that it was better and everybody knew about it. I changed to CARCHEX but then what their reps said to me is different from what is on paper. In the beginning, when they were talking to me on the phone, they said everything was covered and told me about the pieces they cover. However, they then told me afterwards that the person who is gonna fix the car is overcharging me and that they're not gonna authorize the fix. I don't wanna spend the money on a warranty for nothing so I cancelled the warranty a few days after I got it. Still, I'd recommend CARCHEX.

I was pleasantly surprised on how easy it was to cover the different coverages available and how they worked with me to choose the right coverage for me financially. They did not push me into something I could not afford. I had a financial emergency arise and they worked with me on rescheduling my payment.

It's pretty good to have a vehicle protection plan. I purchased mine with CARCHEX over the phone and their process was okay. I would recommend them.

When I was looking for coverage for my car, CARCHEX came out the cheapest. The other two companies that I looked into needed a lot more money. I signed up with CARCHEX and the process was easy. I would recommend them. The rep answered every question that I had.

CARCHEX customer service representatives are only out to get your money. Yes they are nice and friendly over the phone. Once you purchase an extended warranty from these cons you're going to regret it, once you find out that Royal Administration is the ones you have to deal with. You make your monthly payments but when you need to file a claim they deny you. Please it's nothing like what they are telling you. You have to wait days for an adjuster to come out and inspect your vehicle, you can only get a rental car if your claim is approved and you have to show 12 months maintenance reports on vehicle only so they can find a reason to deny you. I have been paying them for the last 18 months only to just be out of a vehicle and not feel protected now that I'm out of a car. It's a scam. Please look for a more reliable extended warranty. I'm hurt and feel use by this company.

Difficult to know. Have not received my contract to review. It has been 19 days since I signed on. Money taken out but no further information. Maybe 1st company I should had stayed with. I received full contract on line within 5 days.

I liked the way that Anthony, the rep from CARCHEX, presented the plan. He was great and the price was good. Then I kinda talked to some other people that have it and they told me that CARCHEX was pretty good. So, I went with them and on a scale of 1 to 10, I'd give my experience a 10. Anthony was very informational, explained things in detail, and told to me what I needed to do if I had to take my car into a shop. He was very friendly, too. He even gave me his card and his extension number, so if I had any issues, I could call him. Other than that, I’m looking forward to add my wife’s car in the plan and when I do get to that point, hopefully, CARCHEX will hold up to their word. I’d recommend them to anybody.

I needed the extra protection and got CARCHEX. I looked over some reviews and they were the first company to call. They have a good customer service. They set up as automatic payment in the beginning, and I can just log in and make whatever changes I need to change. The warranty has been really important because sometimes life happens and you never know.

I checked into a couple of other auto warranty providers but then Consumer Reports didn't give them a very good rating. On the other hand, CARCHEX was okay with consumer reports and the Better Business Bureau too. I went with them as they seemed to have the warranty I needed. The reps who helped me were very informative and let me ask questions.

I let my daughter and son-in-law use the car, and I didn’t know how well they would take care of it, so I got a warranty. I heard that a lot of those CV transmissions aren’t what they’re cranked up to be. I looked up CARCHEX online and they got the highest ratings. So, I went with them and the reps were nice.

Carchex is what I’ve always had and purchasing it was easy. I just renewed it without anybody assisting me.

A warranty is 100% valuable because things are pretty high nowadays. I have a Mercedes so that stuff is pretty high when you try to get it fixed. I needed to get something because the extended warranty that I had bought from them ran out in November. I had a couple of cousins that referred me to Carchex 'cause they have it. I talked to Alex and he was real nice. He explained everything and answered all my questions. He gave me a lot of information that I needed to know before I purchased it. It was a real good experience and I’ll recommend Carchex.

Very helpful customer service that helped me and even held onto my info to help me get started fast after I bought my car when I called back after shopping around. They had the best prices and best coverage I could find. I'd recommend them easy.

It’s a little bit more expensive to do some things on my car with it being a hybrid so I thought it would be safer to get a warranty than not. The car was out of warranty when I got it, but I had a couple of other phone calls from extended warranty companies and they were like 300 - 400 a month. I went with Carchex and there wasn’t any pressure. I asked the rep the first time he called to call me back since I went straight to work after I got off my 9 to 5 job. I couldn’t really talk then I started having phone issues. He was nice and he understood. Having a warranty, there are no anxieties that you get when you hear something is wrong with your car like what will it cost. I know what it’s gonna cost me so that’s the good part about it. I would have liked to have the hybrid battery covered. Unfortunately, we weren’t able to do that but everything else was covered.

My car is in good shape and I wanna keep it that way. I signed up with a warranty provider but a CARCHEX rep pointed out a few things about that company that I wasn't aware of. Although he knew what he was talking about, he was a little bit persistent and I felt a bit pushed. It also seemed like they weren't gonna take no for an answer and for me, it was a little bit too much. But when I did my own research and realized that the other company was not in the best financial health and not paying their claims, I thought the CARCHEX rep was right. I canceled my coverage with the other company and signed up with CARCHEX. Although they are a bit more expensive, I would rather pay a little bit more and know I was gonna get my money if something did happen and not have to fight for it.

The customer that help me out was really on point with how he explained everything. It was a job well done look at reviews for warranty had some good ones. Also the his manager assisted him to make sure that I was satisfied.

I bought a second hand car and I googled warranty provider and CARCHEX was the only one that answered. And their rep has been good. The protection plan has been valuable as full insurance on my car because they both complement each other. This CARCHEX is the internal, wear and tear, and the insurance is the external.

I did Carchex to find out all the information I could about my son’s car and I found out a bunch of information that even my son didn't know. I’m getting a new engine in it and I keep getting all these little cards in the mail saying his insurance had lapsed. But he didn't hear anything about all these companies that were sending me all this information. When I read it, it sounded like he had the extended warranty, but the one that was supposed to have the extended warranty on it, when I went to file for it, they informed me that it had lapsed. According to my son, it hadn't lapsed, but I wasn’t going to argue with them.

The customer service was great at CARCHEX when I purchased my warranty and Bill, the guy I dealt with, was fabulous. He had excellent follow-through, and he was very polite and efficient. He was just wonderful, which was why I went with CARCHEX. He explained the warranty and we started off with one. Then, he said I could get a bundle. Everything was good with him and I have recommended CARCHEX.

I was helped with excellent customer service after giving my information and was able to work out a good price to fit me being a college student! I spoke with multiple associates leading me up to the manager and everyone helped me with the upmost respect and kindness. Can’t thank you guys enough for going to the extreme to help!

Denied my claim after supplying TONS of documents and waiting TWO WEEKS without a vehicle. Will NOT pay for diagnostics as REQUIRED per the contract NOR will they pay for my rental, which is also apart of the contract. I contacted a manager at Carchex, Jason, and have yet to receive a response regarding this.

The factory warranty on our vehicle was going to expire. We had done some research on what was an extended warranty with the manufacturer and it sounded like Carchex was actually as good or better than the factory warranty. Singing up with Carchex was very simple. They walked me through a couple of the options in terms of payment time, months, years, mileage, etc. When I asked a very specific question about electronics if those were covered, they pointed me to the agreement online so I could actually read it and say it really is covered. They were pretty thorough in making sure that before I signed anything, I had as much information as possible to be able to make a decision. The rep was very good on all accounts.

I take excellent care of my car, and I didn’t plan on trading it in. I was gonna keep the car. It’s a 2008 and I bought it in 2009. And so I didn’t wanna be without a warranty. I did my research, checked around with other extended warranty companies. And I went with CARCHEX because, initially, the person I got on the phone explained the warranty a lot better. I’ve been with CARCHEX long before. And I haven’t even used the warranty, but that’s a good thing. That means the car is in good shape. I just renewed and this is the third contract with them.

I had bought an extended warranty when I purchased the vehicle, and it got to the 60,000 mile mark, and that was the end of that warranty. And I wanted to make sure I still had something. CARCHEX was one of the first ones to contact me after an internet inquiry and I signed up less than a month ago. I went in for a regular maintenance and started talking to another customer in the waiting area, and he said, "You know, you can get a better deal through the dealership, see what they have to offer."

I had recently bought a vehicle and there was no warranty on it. Having a warranty would help me a lot in repairs on my vehicle. I live on disability and for me to get something repaired, it would take me months of trying to save money to get it done. Whereas if something happens to my truck, the warranty can cover it and I don't have to worry about it. I went with Carchex because they have a big business and their rates were acceptable to my income. The person I spoke to when I was purchasing the warranty was very courteous and knowledgeable. They were talking to me nicely. Whereas the man from another group I was considering purchasing a warranty from before I signed on Carchex sounded really forceful and it stressed me out. I couldn’t deal with that. It’s like he was trying to pressure me so I didn't take on that company. I took on Carchex because the person I spoke to was very considerate. They took their time and explained things to me.

Representative was very nice and gave good quality answers about questions asked. Broke everything down to my understanding and made sure I got the best deal and I'm real appreciative. Even got my mom a great deal on her coverage. Better than the last representative she spoke with from the same company and I know she's happy about that as well.

I was looking around for an auto warranty and CARCHEX was pretty good amongst BMW owners. One of the shops that serviced my car also recommended them. I went with CARCHEX and buying vehicle protection from them was an easy process. I had a bunch of questions and their reps answered them no problems. Thus far, having my warranty has been very valuable.

I am a returning customer to CARCHEX because they know how to take care of their customers, they say what they say they are going to do, and they do it for the right price. Ken took care of me this second time around when it came time to purchase another warranty plan for my next vehicle purchase. He helped answer all my questions as we walked through all my options. Ken, the sales manager, worked with me on pricing and complete and comprehensive coverage (Thank you Ken).

I had an extended coverage on my wife's vehicle and when I purchased a car several months ago, I decided to get an extended warranty on that one also. But I didn't really like the one that was on my wife’s vehicle, so I looked on the internet for another company. I saw CARCHEX and signing up with them was very easy. That was done right over the telephone. I also did an email online to inquire and I made calls. The rep I talked to was very friendly and explained all the answers to the questions I had. Having the protection plan is good and I feel more comfortable having it. In case something major happens, the expense would not be out of pocket.

I had to cancel my warranty with CARCHEX because what's covered and what's not were not what we thought they were. We thought it would cover more. When we started reading the papers they sent us, it seemed like every time that they said something was covered, then there was a way to get around that. It seemed like they had a loophole for everything. For a new car, CARCHEX would be great. But I have a ’94. It's not so great for an older vehicle.

I just read a review about they must be paid off commission. I believe so because I was on the phone yesterday 7/13 with an agent and kept asking was I purchasing a policy today. He also stated he missed 4 calls talking to me and if I needed any more information he needed to know if I was going through with policy today red flag number 1. Number 2 I read a lot good and negative reviews and a lot of their customer state that sometimes you have to pay for a break down of a part. Now let me get this correct I'm paying for a warranty incase my engine goes so I won't have to pay out outrageous money bad but 1st I have pay thousands of dollars to see if the engine is bad because of the previous owner. If I had thousands of dollars upfront to pay for this I wouldn't need you guys.

I got a luxury car and I've never had a warranty before. I've heard horror stories from people like if something breaks, how expensive it could be and everything else. A warranty is valuable if something happens. I was a little hesitant and I didn't buy an extended warranty at the dealership because I feel like they just screw you, but I didn't get that sense from Carchex. The person I talked to was really friendly. He did a good job selling. He told me benefits that I didn't know existed. It was the first place I called and I didn't even call anywhere else. That's how good he did. I looked in the internet at a few different places and I had a couple I was gonna call, but after I talked to Carchex, I didn't end up calling any of the other places, even though I had planned to.