CARCHEX Reviews

We bought a car and it was required to have a warranty. I heard about CARCHEX where I bought the car and I really like them. How they set up and work with their customers is really nice. I was with my mom when we set up the coverage and the rep was so polite and helpful. When he told me the prices, I was like, “I really don’t know because of how the finances are." Then he said he would extend and lower it, and that worked really good. We've been in it for a couple of weeks and knowing that the car is covered if anything happens to it gives me a good feeling.

I’ve got a limited income and I can't afford expensive car repairs. I still have a couple of years on my vehicle and the warranty has expired. CARCHEX's reviews online convinced me to go buy an extended warranty from them. Upon buying the plan, they needed to know my VIN number and mileage. They also told me the different packages they had available. My rep was very patient. I told him to go ahead and call me back in a month and see where I was and he did exactly that. I also told him that I prefer being emailed or texted and that I did not want a bunch of phone calls all the time and he emailed me and sent me information. It wasn't pushy. CARCHEX has handled things in a professional and non-invasive manner and I would recommend them.

Mr. ** answered all my questions completely. The manner in which the plans were compared made it easier to make a decision. Another competitor only provided a contract without providing a separate listing of the components covered which limited a clearer understanding. Mr. ** reviewed all the components and related costs to ensure a complete understanding.

Having a protection plan is valuable. I do a lot of travel and I drive my kids around from karate and events so I wanted coverage for my vehicle. It’s good to make sure I have a reliable vehicle and no surprise bills. The other carriers didn’t get back to me promptly but the CARCHEX rep was friendly and persistent. I was always under a time crunch when we talked, but she did great. Their purchasing process wasn’t difficult although I was hoping to get more information on exactly how much coverage I'd have, but I guess it will come in the mail. So far, it has been pleasant dealing with CARCHEX.

I recently had the pleasure of speaking with Nikki ** about purchasing a warranty. She repressed your company very well. I was very unsure about making the purchase but finally decided to... The day I called back she wasn’t there but one of her coworkers (Gary) was able to help me buy the warranty that Nikki had recommended. This is the extent of my experience with CARCHEX, hopefully they are as helpful if I ever need to make a claim.

We bought the car three years ago and I had done a CarFacts on it and that generated us an email with the CARCHEX information. I called and checked on it. Being a used car, it doesn't have a warranty and we thought it would be a good idea to have some coverage on it, so we went ahead and got a three-year plan. I've used it once and it came in handy for the repair. We had it repaired and it cost us a $100 copay deductible. And then it covered the rest.

The warranty that I have now is going to expire soon and I just want to continue the coverage. I don’t wanna be caught paying thousands of dollars if I do have a catastrophic maintenance issues so I tried to get a warranty upfront because it's never cheap to fix my vehicle. I looked around and from what I've looked at, CARCHEX had a better package. I initially started to contact their rep in March and it has been an ongoing communication up until now. I knew that the decision had to be made but I don’t like rushing so I got started on things earlier. The rep was very attentive. She pretty much answered all of the questions and concerns that I had.

I’ve had warranties in cars before and it generally worked out and has paid off. It was for security and to avoid having a costly outlay of money for something that I could have covered much less expensively. The warranties that I have on the vehicle expired or will be expiring in the near future. And I wanted to have some protection in events that I would have a fairly major repair. I consider an extended warranty an insurance where I don’t need it until I need it.

Purchased Silver Coverage Plan (American Auto Shield) thru CARCHEX, Jan. 2018. Downpayment of $123. The waiting period is 1000 miles AND 30 days. March 2018, took truck to service mechanic, after waiting period was up. Needed a U-joint. Carchex/American Auto Shield would NOT honor anything. Their reason was it hadn't FAILED! Guess they wanted an accident or possible injury or death before could get repaired! ATTEMPTED TO CANCEL policy WITH MUCH CONFUSION AND GO AROUND as to what forms were needed and where to send, with WRONG ZIP CODE to Baltimore MD.

My interaction with the CARCHEX rep was pretty good but he made a mistake. I clearly told him that I will be paying my payment on the 6th of July, that I was gonna pay it for the month of July and that my next payment would not be until August 29th. But the statement I received online said that my first payment was due on July the 29th. When I called, they told me, “Will you call in on the 6th to make the payment? And the next statement will say August 29th.” That confused me because the had rep told me that the payment would be taken off my card automatically on the 6th of July. I’m still not clear on whether they would just take the money off of my card or if I have to call in that day. But getting extended coverage was the smart thing to do. It is 100% valuable because I would never know what’s gonna happen with the vehicle. It’s like car insurance. I pay it every month and I know that if something happens I get covered. It would save a lot of money.

I'm very satisfied having a vehicle protection plan. I got it 'cause I don't have money out of my pocket. If anything happens to my car, CARCHEX could pay it. My purchasing experience with CARCHEX was so great too.

Wanting to take care of my vehicle, I decided to acquire an extended warranty and went with CARCHEX after looking at the reviews online. I've had extended warranty in the past when I needed to use it, and I know people who have needed to have repairs and they did not have a warranty. Thus, it’s very valuable having the protection plan. It's definitely a good cushion to have. CARCHEX is a good company. My experience with them during the purchase was good although the guy I was talking to was new so I got transferred to the manager, who had a little bit more knowledge and experience. He then did everything. I was very comfortable dealing with them. Paying for the warranty is easy too.

Well I have a current claim with CARCHEX. I purchased an extended warranty with CARCHEX on May 11th. At the time my car was fine didn’t have any problems or anything. Well on June 19th my Vehicle was making a funny noise. So the first thing I did was take it to a shop. So come to find out it was a front end differential. After I got it checked out I called CARCHEX and they said that they are able to cover the front end differential. So after going back and forth with the Mechanic shop and CARCHEX. They decided to tell me that because my account is new that the review will take a couple of days to see if I get approved.

When I found out that something was going on with my vehicle, I called the people that sold me the vehicle and they told me the car didn’t have any warranty. I went online and found that CARCHEX was reasonable. The price that they gave me was something that I could afford. Then their agent explained things to me and asked me a couple of questions on why I chose them. I told him that I was trying to find something in my budget range and that the struggle was real so I had to stretch my funds. Then when I said that I was disabled, he lowered the price even more.

Having a protection plan for my vehicle is 100% valuable. When I purchased my '08 Escalade, it was in excellent condition and I wanted to maintain it that way. With that as well as the cost of the repairs, I decided to get an extended coverage. I looked at Carchex's credentials online and saw that they were top-rated in Better Business Bureau. Their team was professional too. When I bought the plan, they answered a lot of questions, were very detailed, and went above and beyond. I didn’t have the VIN number and the gentleman I was speaking with was leaving, so he made sure to transfer all my information to the next person. I was able to communicate with them as soon as I got the details and it was a great follow up call.

I've acquired an extended coverage for my vehicle before. We've bought vehicles that had 35,000 to 40,000 miles on them. And even though they still had to make such a warranty, we recognize one thing that we, as a family, like to do is we like to go back to the dealer to take care of our service. But we also recognize in going back to the dealer, at times, the service costs are gonna be a little higher than going to other service repair groups. So, having the warranty to help us offset and having that experience with CARCHEX previously made me choose them even though there was another organization that talked about their payment or repayment of warranty services being higher than that of CARCHEX. However, I recognized, they had some other exclusions that I needed with my vehicles.

CARCHEX had a really good plan and they rate high as far as reviews and customer service. The specialist was very nice, professional, knowledgeable and informative about everything. The plan is something I'm looking for and the price is right. It’s a good thing to have.

I have a couple of friends that own the extended warranty and I heard good recommendations from them. Also, my vehicle is a German car and if anything were to go bad in the long run, I wanted to make sure I was covered. I bought the extended coverage from CARCHEX as a precaution. It was more for my peace of mind.

I liked what Sean, my salesperson, told me. He said that the plan is bumper to bumper, like what I would have gotten from the manufacturer when I bought my vehicle. So I don’t have to worry about anything ‘cause everything is covered, even wear and tear. Being single and female, it’s important that I have some coverage because I don’t know what the mechanical issues can be and I feel like if I've got that extra insurance, I'm gonna be less likely to be taken advantage of. CARCHEX and my salesperson seem to be very valuable. Sean was very easy to talk to and seemed like a friend. He didn’t seem “salesy” like so many people do. I really liked him a lot.

I already had CARCHEX but my mileage expired, so I had to renew but I wanted to make sure that the pricing was comparative to some of the other people who were calling me and what all it covered as far as the vehicle. I asked the CARCHEX reps if it was the best that they could offer and they offered me some aggressive pricing to be competitive with the other providers. I also asked if there were any other discounts that I qualified for and they called me back and said that they’ve found another one. Also, I used CARCHEX at a time when I needed assistance and they came through for me. So, it made it a lot easier for me to renew with them.

I had an excellent experience with CARCHEX. They had great feedback and reviews online. The rep kept calling me back to make sure I was satisfied and had the right plan for my needs. Having a vehicle protection plan is very valuable especially if you don’t have a warranty on your car to cover it. You never know what things may happen.

My husband and I travel a lot and my husband didn’t want me to be on the road and not be able to get anything done. I have a Honda and its warranty went out so I looked into an extended warranty online. CARCHEX was down as the good people to go through. Their representatives were very friendly and very nice. A representative gave me all the information upfront. I spoke to my husband about it and we called them back. Then, a payment plan was set up for me. However, I’m cancelling CARCHEX because we had a death in the family so I needed a little extra money right now. The reps said I need to write a letter stating why I needed the refund and to sign the bottom of it and send the photo to them. Then they can give me a full refund in my account. And until we get things settled, I can’t afford it but I hope to get the warranty later on if we need it. That aside, I would recommend CARCHEX to anybody.

I bought my vehicle reasonably and it had a little mileage on it. And so, I looked into an extended warranty for my vehicle for protection. I did my research and the lady at CARCHEX was straightforward with me and she was knowledgeable about competitors. CARCHEX's payment plan was decent. Cars have gotten expensive since the last time I purchased and having an extended warranty is highly important. The experience with CARCHEX was fine as everything was upfront and good.

The dealership told me that having an extended warranty is a good idea. And so I purchased one from CARCHEX, and my experience was fine and the rep was good. He was helpful in trying to find answers if they could meet the competitor's price, which they were able to do. The policy and how to file claims were not explained much but I got the packet in the mail and it has everything written in there.

I had started a policy with CARCHEX and then I canceled because the person I purchased the used vehicle from gave me an extended warranty to back up, too. Then the warranty ran out. I looked into extended coverage for I wanted to be safe and be covered because the Audi S4 that I’m driving is not cheap. CARCHEX has good ratings so I went back to them. It was very easy to get in contact with their reps when I purchased it and our interaction was excellent. Although there was a little miscommunication when I got the policy. I thought the warranty initially covered 100,000 miles and I took it. But now, it covers 75,000 miles. CARCHEX set an automatic payment plan for me easily. I was hoping it could be a little cheaper but there was nothing they can do. Other than that, everything about my experience was fine and I recommend CARCHEX.

BMW Warranty - Ryan ** was very helpful and thorough through the evaluation process. No high pressure to purchase quickly. I appreciated being able to access a sample contract before buying. I hope the claim process will go as smoothly. I chose CARCHEX because of your generally good reviews and reputation.

We purchased a new car and ordered an extended coverage over the phone from CARCHEX. It was an exclusionary contract and the price was right. Also, their specialist was very knowledgeable. We haven't used the plan yet, but so far, things has been good with CARCHEX.

I've always liked the added protection of an extended coverage. I evaluated different companies so I could see which one was covered in California, and I also looked at Consumer Reports and the Better Business Bureau. Purchasing from CARCHEX was a good experience. They gave me a quote and I reviewed that and read everything, and then I called back when I was ready to set up and that was taken care of right away. They were able to communicate and take care of things if I had a problem.

I wanted a cheaper and better deal for my car, and I read up on CARCHEX which had pretty good reviews. They made sure to take time to explain the warranty so that I knew what to do, and they made sure they had all the information ready. They also tried to get me the best deal possible.

The experience was outstanding. The Customer Service Rep, Sean ** was very detailed and followed up several times because I was hesitant. Sean ** also provide options and details to distinguish the difference between the two. Sean was very knowledgeable about the product and the vehicle (BMW) which is an older model. As a woman unfortunately cars and warranties are not my expertise. In speaking with Sean his knowledge and willingness to explain without pressure, I’m happy to say I purchase the Gold package May 30th, 2018 under American Shield.

The factory warranty on my vehicle was up and I know that the price is not cheap for me to repair it so I better have some type of coverage. I heard abut CARCHEX and I felt comfortable with them. Everything was cool when I purchased it and the rep was knowledgeable.

We bought a 2007 vehicle, which is our primary travel vehicle, so we wanted to make sure that we had more than just drivetrain coverage. I’m still financing a little bit of the vehicle so I was talking to my credit union and they said they can offer me a coverage to qualify for the loan. I asked them for options but they told me that I really didn't have any. They just gave me what they could give me based on the year of my vehicle and stuff. And it was only drivetrain. I told them that I need more stuff than that. So I did some research on who were the top companies and CARCHEX was one of the ones that came up. I reached out online and asked them for more information.

CARCHEX is very good. Nikki, the protection specialist, had an impressive tone in her voice and was knowledgeable. I felt comfortable talking to her. The others I talked to sounded shady to me. It feels good to have a vehicle protection plan, but my package has not been delivered yet. Still, I have recommended it to four other people already.

I purchased a used car that I have no history of optics or model so I got an extended coverage for it. I chose CARCHEX over other different providers for they had an A+ rating in Better Business Bureau. The person that I have worked with at CARCHEX was very helpful plus, he was not pushy trying to make a close and tried to provide me some information instead of just trying to take my money.

While I was looking online, I came across CARCHEX. When I purchased their plan, my interaction with their rep was good. I called back again and asked some more questions and the rep was more than willing to help me out. I felt really comfortable and I’d tell others to go for it. However, they got a big upfront fee when you go in. But other than that, it's good, so far.

I just bought a vehicle with high mileage which I use for work. I liked to have insurance on everything. CARCHEX's protection specialists were fantastic and explained whatever they could. Also, they sent me the stuff out right away so I was able to read through it.

I owned a 2009 Mercedes Benz and I bought it as it is so I'm just trying to cover my stuff and having a protection plan is 100% needed. I've seen the Better Business Bureau's approval on CARCHEX, and I've seen a couple other recommendation, so I went with them. Their rep, Kent, did a good job. He was smooth and to the point. I got the silver package plan which was right in my price range. But I didn't like that I only have to put a lump sum payment and by means of having a car, that'll be hard on my pocket. Other than that, I had a great and decent experience with CARCHEX.

I’m in and out of a lot of cars, and I have purchased about 5 warranties through CARCHEX but I never got a chance to use them until about a couple weeks ago. But it made me very disappointed and highly upset because the warranty gave me a really hard way of using it. It was my first claim and it took about two weeks for them to pay on the claim. I didn’t have time to look elsewhere and go with another warranty company. But I spent a lot of money. And I referred at least four different family members to CARCHEX.

CARCHEX was the only company that would provide me with a bumper-to-bumper coverage, so I thought that was kind of nice. Their rep that I spoke with was pretty nice too. He didn't try to bash another company. He also explained the coverage and was very transparent. He was like, “Hey, let me take you to the website and go to this page." So I knew what I was getting before I bought. And that wasn’t my experience when I was looking some time ago for a coverage. There were some companies that I have spoken to in the past and they wouldn't even show me the policy before I would move forward.

You have 30 days to test their services. If you cancel within 30 days you will not be charged a cancellation fee. If you cancel after 30 days you will be charged $50. There is no way to test their services within 30 days because you are not allowed to fill up a claim without waiting 30 days and drive at least 1000 miles. I want ALL MY money back... This is a scam!

I needed an extended car coverage for an older car. The dealership didn’t offer it and I needed to make sure that I have it if I travel. CARCHEX seems to have a more robust program and coverage compared to many others. And also, the gentleman that I spoke with was outstanding and that’s one of the reasons why I went with CARCHEX. And I told him, “You know what, let me think about it. Call me back on this day,” and he followed up on that day. As a woman, I'm not as experienced or knowledgeable about cars and what the extension offers and he was very explicit and detailed into exactly what was offered and I thought that that was more of a great program and I wanted to be a part of it.

I was on a forum and I was told that if I was buying a used car then it's nice to check out CARCHEX. I found their price comparable with extended warranties I've had with other cars before. Their protection specialist did well going over the details of the different coverages they had. I had a good purchasing experience with them.

CARCHEX sent me the info saying that my current insurance was gonna expire and I called them. I was having a bad day and I told the rep that. And he was having a bad day too. He asked for the numbers on my policy and I told him. But he wrote the numbers down wrong, so he had to write it back. I told him the numbers again and the situation ended to be funny because we screwed up some numbers. We had a good talk and it was fun. We were both laughing by the time we got done on the phone.

Very nice guys I talked with. Kind of pushy but overall was given a good deal. Didn't expect to get a call as quickly as I did. Not happy with having to wait 30 days before it's effective, but that's understandable.

The last time that I had CARCHEX I wasn’t too happy with them. But I gave them another chance because I’ve had three vehicles that I’ve had CARCHEX with. Two were fine and it was the last time that I wasn’t so happy. In fact, I told them I would never come back. But my experience this time was fine. Everything was explained in detail -- the cost and what was covered.

I bought a used Jeep Compass so I looked into purchasing a coverage and I did some online searches. I chose CARCHEX and I would tell others to check them out as well. I've had no problems with their representatives.

Carchex covered most parts of the car for an equitable price. We negotiated it out for mileage vs. price. The rep was very knowledgeable, very friendly, and very willing to work with me. The only thing was they told me that I would be receiving information at home in regards to the plan, but that was two weeks ago and I haven't got anything yet.

My car was totaled and this is my second car. It's a used car and I think it's better to have insurance. I always make it a priority. I got CARCHEX as a warranty and the protection specialist was good. They explained the warranty.

I had purchased a vehicle and needed extended coverage. I looked online and CARCHEX was rated high. I did an online quote first and they called me with the quote. I didn't have my information with me at that time but I called back the next couple of days and got the coverage. The representative was very professional. He considered the year and the mileage of the car, and that my daughter's driving it. He asked me how long she would be driving it and I said four years. So he was actually able to tailor the plan to four years but the monthly payment he gave me was still a little bit high. But then, they broke it down and spread it over a couple more months. So the total payment is still the same. There were no added charges and they were able to lower the monthly payment, which was good.

A vehicle protection plan gives me real peace of mind and the pay-as-you-go plan of Carchex sits better with me and is transferable, which is a win-win all by itself. Also, their rep was wonderful. I got the impression straight up that he was being honest and professional but caring at the same time. And I don’t get those three characteristics in a salesman very often. I also enjoyed talking to him.

I was overcharged for the warranty offered at the dealership, so I wanted to see if there was a cheaper option that offers the same benefits. I researched online and called a place and then CARCHEX offered me a better warranty for a little bit more. I really like the representative I worked with. He was really great and easy to talk to. And he had all the information that I needed. He also made sure I already cancelled my other warranty, and he did a good job in giving me time to check on that.

I wanted to be protected for the electronics on my vehicle so I decided to purchase extended coverage. I was very satisfied with CARCHEX's broker. They explained everything appropriately and answered my questions.

I wanted to be prepared in case something happened. I don't have that kind of cash money to come out of pocket all of a sudden. I've had one claim with CARCHEX and they took care of that. So far, my interactions with them have been good. They did their job and I did mine. I'll recommend them.

CARCHEX was a no-brainer with the amount of mileage on my vehicle and the coverage that they were offering. What they covered was a whole lot better than what the bank offered. The bank offered only 60000 miles for $3800. Working with their protection specialist and his manager went very well. He gave me an extended payment plan at a lower price. Having their plan has been very valuable.

I have a used car and I wanted to make sure that I had some warranty on it. I was looking for an overall kind of coverage. Initially, I received a referral to CARCHEX from a friend. Then I went online and CARCHEX' website was informative. Also, the salesperson was knowledgeable. Purchasing my protection plan from CARCHEX was an easy process and it took a few business days for me to get my coverage. It's very valuable having the vehicle protection plan.

The CARCHEX salesperson that I spoke with was upfront and I truly believe he was honest and loved what he was doing. I was satisfied with him overall. I bought this car not knowing that I should have gotten an extended warranty. Still, I found out I needed it in case something goes wrong with the car. This vehicle protection plan is very valuable and keeps me from paying so much out of my pocket. It’s easier to come up with $100 than $3,000 or $4,000. Give CARCHEX your first choice.

I just purchased my car and was paying it off. It’s a beautiful car and it's fairly new, and so I wanted to make sure it’s covered. I went with CARCHEX and the specialist that I dealt with was wonderful. He explained everything to me. At the time, I wasn’t quite ready, and then he called me back to follow up. I thought that was great and it was a perfect timing for him to call me up, due to my mileage was almost getting close too. It was great to know the coverage and how it works. It gave me a little ease in purchasing a luxury vehicle without carrying a note. I got a great extended warranty with CARCHEX and it's a great purchase. It was one rated without the scamming. AAA, as my insurance carrier, had advised me to be careful. There are scam companies out there that don’t carry coverage. But I'm very satisfied with CARCHEX and I’ve already recommended them to others.

I did some research and it was between CARCHEX and another one. I chose CARCHEX because it did not require a deposit and the person I dealt with was very knowledgeable and very nice on the phone. Having a vehicle protection plan is extremely valuable to me.

I got a used car, so I don’t wanna drop a lot of extra cash into it. And I also thought my son would like an extended coverage for the car. I looked around on the internet and a few people thought CARCHEX was the best. I set the coverage up and I had very positive interactions with the protection specialist. He got the information that I wanted and he worked with it.

I had my vehicle on the past due certification and I needed to create a new one, so I looked into acquiring an extended coverage for my vehicle. I was looking on the internet and I found that CARCHEX and Endurance were the best providers for extended repair. I subscribed to CARCHEX and the whole purchasing process took 30 minutes. I have an expensive car, a BMW 7 Series Active and I asked the agent if my plan would cover everything electrical in this car and he told me that it was gonna cover it, and I accepted the plan. The rep took money and said that he was gonna send me in detail the plan that I discussed with him and nothing else. My experience with them was very good.

I had a bad experience with another company that had my extended warranty. I talked to Nicky, and she gave me advice which I didn’t follow. Then I ended up paying to fix my car out of my pocket. And at the time that I heard from her, I switched from that company to Carchex. I liked the way Nicky treated me the most. And she gave me a great package. It covers most of the parts that I bought.

CARCHEX's protection specialist, Tayshaun, was great. He was pleasant and knowledgeable and he explained everything to me. He made sure I understood my policy. Since getting my protection plan from them, I've found it pretty valuable especially with a used vehicle because I want to have that extra peace of mind.

I had my extended coverage on my 2004 Camry years ago and I drive far from work back and forth. My warranty expired and I felt that I needed to keep a coverage for my vehicle. I read about CARCHEX online and it seemed like they would do. It was very easy purchasing the vehicle protection plan from them and the customer service was awesome. The reps asked me a few questions and I met the criteria, and they signed me up. The whole process was really quick and took only 10 minutes or less. It's very valuable having a vehicle protection plan. My car has been in good condition, but I'm satisfied that I have a coverage for it in case anything happens.

I read all the good reviews before purchasing this warranty but in hindsight they seem to have been very misleading. As I started reading over their coverage on my car I came across this heading, "WHAT IS NOT COVERED". Going down this list that was nearly 2 pages long I began to realized that this warranty was only gonna work under very precise conditions, for example: A MINI Cooper with a burnt valve would cost me $3000+ to fix out of pocket and it is a very common parts failure in the model year of the car I own and that isn't covered by my specific warranty plan. When I tried to cancel, it was nearly impossible to get in touch with anyone.

We've used CARCHEX before, and then, I arranged and bought a warranty from them for my daughter. The CARCHEX rep listened and he gave me the warranty package that I wanted and I felt good about it.

I've had very good success using the extended warranties I've had for my last three vehicles. I purchased a jeep and I want to drive it for at least another year. Although I haven't had many issues with it, I thought of getting an extended warranty to be on the safe side. So, I went ahead and searched around and found CARCHEX. The rep I talked to was very honest, sincere and wasn't pushy. I had a bunch of questions for him and he was very quick to answer and he didn't have to stumble around to get them answered. He was trying to get me go ahead and sign up by paying and I told him to call me back because I didn't have the mileage and the bin. I hope I don't have to use the warranty since it's lock-in terms and it's only a one-time deal.

I was using CARCHEX before and they served me well, so I came to them. The agent was great and took care of all my needs. He answered all my questions, covered all of the issues that I was concerned about, went over all the options with me and helped me to make my decision.

Anthony ** was excellent in the whole process of explaining all of the plans and more about my car I did not even know. He helped me get the best plan price and coverage I needed for my car. Additionally, he did not pressure when I called for a quote, like some others I previously called. He kept in contact with me and helped when I was ready to purchase. I would definitely recommend to family and friends based on this experience.

I just bought a used car and I looked into getting the standard auto warranty for it to make sure I was covered. I googled the top five auto warranty companies and CARCHEX was on top. I talked to the gentleman rep of CARCHEX to purchase a protection plan from them and it went very smoothly. I explained to him what I wanted and we discussed the options and what was most cost-effective for what I needed. The bumper-to-bumper coverage would have been ideal, but it was too expensive. It was more than the value of the vehicle. So, I ended up going with the Powertrain Plus plan, which seemed like a good fit. I'm just waiting for the package to arrive in the mail and then we'll be good to go. Having a vehicle protection plan gives me peace of mind.

The manufacturer’s warranty on my vehicle was ending, so I looked into getting an extended coverage for it. Having a vehicle protection plan is valuable if I have a breakdown, so I got the insurance. Since I had CARCHEX before, I got an insurance plan with them again, but this time for a different vehicle. My experience in purchasing the warranty from CARCHEX was excellent, but I wouldn't be eligible for it yet for another week or two.

I researched CARCHEX and they had a high rating score, so I chose them. The customer service was exceptional. The representative was really personable and helpful and the depth of his knowledge was extensive. I was really happy with the experience. Others should go to CARCHEX and sign up for extended coverage.

I have a newer car model and on top of that, it came with a recall. I wanted to have some extra protection so I looked into an extended coverage for my vehicle. I had a 5-year warranty on the car that I got, but it doesn't cover everything that I was offered with CARCHEX. Purchasing a warranty from CARCHEX was no problem. They discussed my options and it was bumper to bumper coverage so I felt that the price was good considering that some of my friends pay more. So whatever happens to the car, it should be covered by my plan.

My warranty was going to expire at 100,000 miles and I wanted to make sure that everything in my car was taken care of. CARCHEX's reps and I talked for a while and they were patient. Also, purchasing a plan from them was pretty easy.

I didn’t want to take a chance on something happening and then I didn’t have enough for what I needed to cover. I had CARCHEX before, so I got them again this time. Their representative followed up quite a bit and it went very well.

The warranty on my Mini Cooper expired and they're very expensive to repair so I decided to get an extended warranty. I was on Consumer Reports looking for top-rated warranty providers and as far as what I needed and price were concerned, CARCHEX was the best. Furthermore, I live in Virginia and CARCHEX is just up in Maryland. Any kind of reimbursement would probably be quicker with them. Purchasing from them was a no-brainer. Also, their protection specialists were very friendly. They said they were gonna send me an email immediately after our conversation, which I did get. They also said that they were gonna send me a welcome packet which I got as well. I feel good to go with them.

I had a good many miles on my vehicle but yet I like the car. It was well taken care of by the person who had it before me and I just wanted extra insurance in case something went wrong that would cost a lot of money. I was impressed with the salesman of CARCHEX. I had talked to some other people and I felt like he gave a good deal. He was also very nice and very kind. He helped me a lot with any questions I had.

My Subaru has an expiring warranty and so I looked into getting extended coverage. According to surveys, CARCHEX was the number company that did extended coverage so I went with them. I extended the warranty for four years for $1000. For $1000, they said that the warranty's junk and it was not going to be worth it. Also, I called back a pay slip but then they talked me out of it. CARCHEX sent me one policy and I have a feeling that it was the most expensive one that they had. I felt like I was rushed and pushed into something that I don’t really know about or need.

CARCHEX called me and they said we needed the extended coverage because of the mileage. My mileage is 57,000 miles and Mercedez is expensive. It's out of factory warranty and when you’re at 50,000 mileage, it’s very dangerous. Filling out the form when I purchased the plan has been easy and my interaction with their reps has been good. Having a protection plan is nice. I'm on my second month with them and the service is good.

I'm very pleased with CARCHEX. I bought my car three years ago and then I purchased the warranty from them about six months after I bought the car. The CARCHEX rep was very helpful, friendly and understanding. I have since used the warranty once for repair and it went real good. I was taking my car in for something else and a thing came up on my Verizon Hum, saying it had a transmission, the switch tail was out, saying it wasn't working right. So, I took it into the Honda dealer where I bought the car from and then they called up CARCHEX and got arrangements to have the dealer do the repair. All I had to do was pay the $100 deductible and it went smoothly. The car has been working fine since then. It's very reasonable for the premium coverage. And when you need it, CARCHEX has been very helpful to get it all set up.

A vehicle protection plan is very valuable because I have high-end vehicles. I got two cars but the warranty on one of them was expiring from the vendor, so I purchased from Carchex and got a contract. Their specialists were fine. I’m satisfied at this point and hopefully I’ll be able to utilize a claim if ever.

Your representative was very persistent and went above and beyond to help me get the coverage I needed. I would highly recommend him to others. The prices were competitive and the coverage was equal to other sites. What sold me was the customer service. Thank you.

My car's warranty was expiring and so I wanted to get extended coverage for the car considering the high cost of out of pocket repair if something were to go wrong with it. I called the top three providers that I got through a Google search on my phone at the time. CARCHEX had the quote that worked the best for me, as far as the amount of coverage and the amount of money that they wanted. So I went ahead with purchasing it and the representative made the process easy. She was very cordial, answered all of my questions and explained things very well. I had to go to the bank to deposit money into my account to pay for the downpayment for the warranty and she stayed on the line with me and explained to me all the questions. She did a good job and was very easy to work with. I would definitely recommend them.

I didn't have an extended warranty for my truck and the plan I had just went out. I started looking for a different warranty and CARCHEX popped up. Purchasing the protection plan from CARCHEX was great. The person I spoke with was very knowledgeable about the program and he explained everything to me. He was a nice man, gave me all the right information and assisted me very well. Having a vehicle protection is very valuable. You never know what you might come across. You might be paying a little bit in the beginning but in the long run, it’ll help you out. All in all, everything has been great with CARCHEX.

Having a warranty on my vehicle is very valuable. When something will go wrong, I can get it fixed. And since my manufacturer warranty was about to run out, I looked for an auto warranty. I liked the price of CARCHEX. Their rep explained everything to me more than once and I had a great interaction with him. And he kept calling back to make sure that I was satisfied and that I talked to everybody I wanted to talk to about the insurance. He was very professional and he called the people that I asked him to call and tried to talk to the people that I asked him to talk to.

They were quick to setup my service and take my money but I called 5 times or more in one day within my 30 day time frame to cancel for a full refund and it's impossible to reach a human unless you're buying this program. Each and every single call either ended with a messages stating the extension was not valid or listening to a guy talk about the program only to be routed to a voicemail. I'm not a picky or hard to deal with customer/person but when you don't answer my calls when I've paid for something I become extremely cautious.

I purchased a used car and I wanted to make sure that I had coverage so I decided to go through CARCHEX. They had good reviews so I went with them. However, our experience has not been very good. CARCHEX debited my account after they told me that they were refunding my money because it says that it is totally refundable, but they did not. I also had trouble getting the bank to do it and had to go through all kinds of hoops to get my money back. They need to stand behind what they say and mean what they say and not just give me a really nice song and dance story, and then not get my money back to me. We are not talking a lot of money. I’m talking like $135. But for the whole thing, I don’t want it. As far as I’m concerned, I don’t recommend CARCHEX at all.

I bought a used vehicle and got CARCHEX for extended coverage. It was really easy to buy and I had an easy interaction with the rep. He was good and he took care of purchasing the policy. I'd recommend CARCHEX.

I went online, looked at extended auto warranty companies and spoke at length with their representatives. Then I entered into Dodge Nitro and the guy sent the paperwork. I signed it but I hadn’t sent it back to them for another warranty company. Then I went against them and went to CARCHEX instead because the guys there were a little more informative. They had a good idea and knowledgebase on what the warranty entailed, and that was comforting. Also, CARCHEX’s coverage included wear and tear, where others waited for a complete failure and breakdown, so that was very attractive.

My warranty ran out on the car so I purchased another one. I’ve tried to call the providers I’ve seen on TV, but they didn’t answer the phone or it was just a line load of crap, so I did the online search and the first one was not a good one and I wasn’t happy with them. It was about four days later when CARCHEX called and they were $2,000 less than the one I had talked to previously. It was that much of a difference and the more the rep went on it, he had all the coverages I wanted. Purchasing the vehicle protection plan from CARCHEX was easy. The protections specialist that helped me set it up was good. It’s idiotic not to have a vehicle protection plan and I wish I had done this before. Now, when I drive off on my car going down the street, I’m not in a panic.

Very Pleased with the service and happy with the price of my coverage. Chris ** really did a great job finding me the right policy. What else can I say, service excellent, found exactly what wanted and the price is Right!

I was buying a used vehicle and for the cost of the vehicle, it makes sense to protect it from future loss. CARCHEX was recommended to me and initially, they were cheaper for what I thought was equal or better allowances in the policy. It turned out that the third party vendor that they use happened to cover a handicap modified vehicle. They were able to cover more as far as the modifications go.

Service representative could not help me sent me to supervisor. I believe that he was a little pushy with selling the packet I finally bought, possibly regretting it. Was not sure if wanted it. Felt like I was pressured into it.

My vehicle's factory warranty expired. I looked into getting an extended coverage for it and CARCHEX was highly rated by the Better Business Bureau and other websites ranked them very highly in top three. Also, the representative I worked with, Cory, was very helpful and able to answer all my questions. He sent over resources showing a comparison with other warranty programs and was very frank about the price. He was also persistent. He kept checking back every two weeks and ultimately when I was ready, I gave him a callback. He made everything very easy.

I've had CARCHEX in the past and we bought a used vehicle for my daughter. This time, I went online and looked up some warranties and CARCHEX was one of those companies that were mentioned. My experience in purchasing the plan from CARCHEX was easy. The rep explained everything very well and I really didn’t feel like they were pushing me or convincing me to get it and get it right now, so it was good. Having a vehicle protection plan is very valuable and useful to me. And CARCHEX has been good so far.

Aaron is very customer oriented and thorough. He supplied written information about the warranty and answered all my questions. You should reward Aaron as an example for all your reps! And he definitely is a good reflection for your company.

I work a lot and drive around different projects and getting an extended car coverage would be a wise investment. I got a plan from CARCHEX and it was super easy and no hassle to do. I just gave them my information, told him what I wanted and they got it done. I talked to the rep on the phone and we didn't have any issues. He called me before it started and let me know that everything was good to go. And if I ever need anything to just give him a call. CARCHEX has good cost and service overall.

Helpful friendly. Only thing my car was still under warranty by the months as the miles just ran out. I have to wait another 1000 miles or a month to make a claim. Ugh. It would have been nice to start it immediately as I have had no claims in a few months.

My overall experience with CARCHEX was okay. I understood what they said and I'm happy with the service.

When I bought my Cadillac, its warranty was only for 30 days. It's a good car and it's got low mileage so I figured I would need an extended warranty just in case anything goes wrong, especially with the electrical system. I was with Ethos Group at first but I wasn't happy with what they were offering. So I went and did my due diligence and went online, and CARCHEX came up. I read their reviews and I was happy and satisfied with them, so I called. They had everything that I wanted and needed to be covered just in case and I would be paying the same price. The rep made me feel comfortable, answered all my questions and broke everything down to me in layman's terms so I understood what I was buying and what they were offering. I was comfortable with everything that we spoke about and no suspense was left out. I highly recommend CARCHEX.

I have an extended warranty before and it expires this coming June. CARCHEX was cheaper than the other warranty providers, so I went with it. I checked online and then I called the number right there and talked to their agent, Ben. He's knowledgeable and so far, my interaction with him is okay. CARCHEX is a good idea in the future and it's valuable for comfortable driving. I’ll recommend CARCHEX to my friends.

I bought an older vehicle that's in really good shape. But I can be using it to travel around and I wanted to make sure I have something that is covered if something goes wrong. I tried quotes from a few different places and CARCHEX was the best. When they called me, they gave me a quote and their plan was competitively-priced. Purchasing the coverage was really simple. They were also very knowledgeable about their plans. The rep discussed things with me and he was not pushy. Dealing with CARCHEX was a pleasant experience. It's also nice to know that if something major happens, the vehicle's covered.

I bought an extended coverage through another extended warranty company, Endurance. I found out that the people they call is just a broker and that the people who are selling the policy to you will tell you anything to get the sale. And when it comes down to getting things done, all these things are not covered. I needed a thermostat and it cost me $900 out of pocket, and the warranty company wouldn't pay for it. The dealership said that the radiator needed to be replaced. They don't put that on the warranty, but the rep from Endurance told me that the whole cooling system was covered when I bought it.

I have an expensive vehicle that requires expensive parts, and I know that with all cars, parts will fail. I needed to find the top 5 warranty companies and CARCHEX came up either as one or two each time. I spoke with a guy named Geoff and he handled everything for me real good. He found me a really decent price on my warranty, filled me in on everything and got everything rolling for me. I liked dealing with him and he was easy to deal with. I told him I was busy during the day and he called me back at the end of the day, which I really appreciated. He got all my information and took my payment on the phone. He set everything up for the end of the month and that was cool.

Extremely easy to work with in obtaining a warranty for my son in CA. Ryan was very helpful and answered all my concerns. Would definitely recommend CARCHEX. Their prices are excellent compared to some of the other companies out there.

I googled used car warranty and I read about CARCHEX. I called them and they gave me good advice to set to my category. So I agreed. However, I found out that the service was different than what I asked. I called them about it and the customer service rep told that they'll look it up and they'll tell me. Then I got a callback and they told me no and kept it the same. Their customer service is not good. I will just finish the contract and then I will cancel it. Don't go with CARCHEX.

Great service. Good sale! Glad I heard their radio ad so Nikki could help me out and make sure that my car is insured for the next 100k Miles! Nice to have the peace of mind that I don’t have to worry.

I was looking at new cars and I finally decided to get a warranty from CARCHEX 'cause I have a Volvo that's getting old. I've had a good experience buying the policy and my dealing with the protection specialist was great. The guy stayed on me, calling me from months after months and I finally told him I'm not gonna get it and then I went with it. I'm just gonna call in monthly and make the payment. I've been with them for less than a month but so far, I'm very happy with CARCHEX. It's reliable and I'd recommend it.

I've had CARCHEX before for my vehicle and I have them again. I spent $3500 for it. Their rep was very nice and in both times that I’ve used him, he did a good job.

I was thinking of selling my Jeep but then I decided to hold on to it as an extra vehicle. I wanted to make sure that I had coverage since there are a lot of things on it that can possibly go wrong. It's for peace of mind. I did some research and I decided to go with a company based on their customer approach like calling me back and sending me the quotes timely. The person whom I spoke to at CARCHEX answered all my questions, sent me comparisons and informed me of some differences that I might not be aware of. He was thorough and followed through. The plan was a little bit more but the process until now has been excellent. I'm glad that I have the insurance. It would be really valuable if I need it.

Ben ** was great! Explained everything to me and was patient while I did my research. He made the process quick and easy which is nice for a full time working mom and mother of 2! Thanks Ben ** for the EXCELLENT customer service!

We recently paid off my car and we're gonna give it to our son. He has never had the responsibility of a car and he's gonna be away at college, so we decided to get an vehicle protection plan on the vehicle because we wanna make sure he was covered. We checked out three warranty providers and at first, CARCHEX didn’t offer us the best deal. But they matched somebody else’s that we were gonna go with, so we went with them. The specialist we worked with was pretty straightforward and cordial. He had a real grasp of knowledge on their product and he answered every question I had. I would let my friends know about CARCHEX.

I just purchased a vehicle and I knew I was gonna get an extended warranty but I didn’t wanna buy the one through the dealership because they're usually higher. I spoke with the specialist from CARCHEX last Thursday and he went over everything with me as far as the price and what I get in the plan. He emailed it to me and I told him that I’m gonna think about it and will also check with a couple of other companies. I did and then I emailed him back later that evening after he sent me that quote. I asked him about a higher protection because the original plan that he sent me was a little bit less coverage. And so, he sent me the new coverage that I was looking at and applied for that.

I looked into getting an extended coverage as a safety net. I called CARCHEX and they responded on time. They informed me about the plan and when I asked them about the coverage, they said yes to everything. They also said that I had to wait for one month or 1000 miles before I could make my first claim. They gave a positive answer to every single one of my negatives like when I asked why they had so many bad reviews and customer complaints. They took me down to the Better Business Bureau website and told me that they addressed all customer complaints so they have an 8+ rating with the Bureau. That convinced me to go ahead and move forward with them.

Having a vehicle protection is extremely valuable and the car has over 80,000 miles, so it was time to get an extended coverage. CARCHEX had better reviews online so I went with them and when I gave the specialist my information, he said I qualified for the Platinum package. I inquired about the Gold package and he described it. I told him that we should take the Platinum package so we moved forward with it. It was for three years, 45,000 miles and that’s what we wanted. Then, when I got the package at home, confirming my purchase, I saw there was a Titanium level which is above the Platinum level. I would have liked to know about it because if that is better than the one that I was approved for, then I would have liked to have the choice to understand what the better level is.

I can only speak to purchasing an extended warranty. My mechanic advised I purchase one. I looked into the one the car dealer recommended and then checked online and found CARCHEX and called. The rep who called was very thorough and explained the contract well. I chose CARCHEX because the deal was better as more was included and the price was lower. Also, the manager took time to talk with me as well. All the online reports spoke well of the company.

The auto coverage that I bought from the factory has already expired. I researched three extended coverage providers and the first to call was CARCHEX. Their salesperson, Gary, was very professional, respectful and he explained the options that I had. It seemed reasonable so I went with them. Nowadays, having a vehicle protection plan is very valuable because those cars are not like what they used to be in the past. The engines are so complicated and everything is computerized. I’ll be needing a specialist just to fix it. I’m satisfied with my Carchex experience.

I bought a car from an owner and I needed an extended warranty on it. I told the person from CARCHEX that I spoke with about my car how old the car was and how many miles it has had. As I gave him other information, he described to me that a certain type of plan would be the best one for me and my car. However, I ended up getting a different package that they also offer, but it was all right. Purchasing was quick and easy, and they explained everything.

Our car was getting a fairly high mileage so I decided to get some additional coverage for it. I chose CARCHEX for their better pricing. Their representative were great and informative and they helped me to make a better decision. The protection specialist was very thorough and told me exactly what was covered and everything.

Incorrect address, e-mail, and cell number - My rep Ronnie **, was very helpful and professional. However even after we spoke about corrections with the city and cell they are still incorrect with the policy? The above information is correct. Please correct the e-mail as well (my oversight).

Everybody should get an extended auto coverage. My car is getting older and I like to be cautious, so I got one. I liked CARCHEX's price and I couldn’t find anything that was more advantageous so I went with them. The communication was good and their reps managed to convince me. But they told me I'd get something in the mail a few days ago and I haven't gotten anything until now. Other than that, I have no problem with them and I would tell my friends to give them a chance.

I purchased a BMW and I thought I'd get a warranty. The CARCHEX sales rep was good. He spoke to me but then I forgot all about purchasing the plan and he was persistently calling and emailing me, and getting the sales done. One day, he called and I picked up and I bought the plan from him. So far, I've had CARCHEX for one month now.

It's very valuable to have a vehicle protection plan especially for different situations and for different people. I got one from CARCHEX and it worked for me to have it. Initially, someone told me to check into them after they saw the company on the YouTube channel. Then, when I purchased my plan, their reps were very thorough. They sent me the information when I asked for it and the specialist I worked with was good and very persistent. He was also very knowledgeable about the product and what package would benefit me. Right now, I'm waiting on the packet that they told me they were going to send. It's been a week and a half now and if I don’t get it, I'm gonna call American Express and cancel my purchase.

When the vehicle goes down, you might as well junk the car and buy another one for the price it's gonna cost to get a repair. So I thought of getting an extended coverage for my vehicle. Plus, I'm on a fixed income and I can't really deal with major automobile problems. It's not like I got that kind of money anymore. I looked into two other companies but CARCHEX seemed to be the best so I went with them. One time, I took my car from one place to the Dodge place to get it looked at. When I called CARCHEX and gave the number to the service manager, he called them and we had no problem. They were very kind and courteous, and whatever I asked and whatever it was that we agreed to be repaired was taken care of. The people were also paid.

Having a vehicle protection plan is very valuable. The repairs and mechanic are very expensive, and I'll never know when my vehicle's gonna break down and I'm something short on the money. It's one of the reasons CARCHEX is there to help. Among extended coverage providers, their rate was said to be one of the best in the market. Bill is helping so much in explaining to me about CARCHEX and my coverage on my vehicles. He's a person that communicates the package and the contract pretty well. I'm very happy coming back to CARCHEX.

I had a 20-year old Explorer that broke down on me so I've been looking for a car for several months and I knew that whatever car I was going to get, I was going to get an extended warranty. I Googled "Best Extended Warranty for Used Cars" and CARCHEX came up the top-rated one. I called and Ben was the first person whom I spoke with. I looked at a whole bunch of cars and dealerships at private parties so I called about a dozen times about different models. He was so helpful, wonderful, extremely nice, informative, friendly, wasn't pushy and I loved my interaction with him.

My experience with CARCHEX is horrible. I'm in the process trying to cancel it and the customer service totally sucks. Initially, the buying process was fine. But when I had questions about the thing, the people became belligerent. The problem is with their other provider, American Auto Shield, not CARCHEX. When I look into American Auto Shield, thousands of people are saying that CARCHEX never pays. They find an excuse not to pay, that the car has rubbed around the tires so I feel ripped off. Once I found out it was American Auto Shield and not a company called CARCHEX, I called the same day that I purchased it but they put me off until Monday to cancel it. The woman was incredibly rude, condescending, and ignorant to me.

I just bought a used vehicle. I got an extended coverage for it because you'll never know what could go wrong with the vehicle. I did some research online and saw that CARCHEX had good reviews. Todd, the sales rep who I spoke with, was fine. He was knowledgeable and he presented the coverage to me as well.

Chris ** did a super job outlining various programs. I've used CARCHEX before and was pleased. Platinum program was chosen and should fulfill all my needs. I expect this experience will also be positive. Very reputable company. Again. Thanks Chris!

My vehicle had just about 70,000 when I got it, and I wanted to make sure that things are covered 'cause it's a BMW, so cost can get a little high for parts and labor. I decided to go with CARCHEX due to the reviews that I found and also the persistence of the salesman. The salesman would continually send an email saying if I was still interested and that I would get a hold of him. He was not pushy in any manner at all. I'm not 100% sure as how the warranty works. He did explain a fair amount to me. He said it was best to read the documentation, that shows up just to make sure that it's suitable, and if it's not, that we can cancel the order and refund the original amount that I had paid out.

I have a 2015 vehicle so I wanted to make sure I’m fully covered. I looked at the internet and CARCHEX had the best rating so I went with them. The specialist explained properly all the questions that I had so that was good and I have peace of mind having a vehicle protection plan. They did an excellent job and it’s a good experience.

My experience with CARCHEX from start to finish was better than what I expected upon speaking with the sales rep, Mr. Leon **, I felt at ease and not pressured. He was very knowledgeable, professional, patient, and respectful, all the things that I needed to make me feel confident that I made the right choice.

The process was easy and fast. The person on the phone was professional and answered all questions. He explained the product very well and was very pleasant. Very good interaction and process. I would recommend this to a friend. Liked that it was Better Business Bureau approved.

I looked up warranties online and I ran a couple of companies then I looked at the CARCHEX reviews. It said that this was a win-win and I felt this is what I needed to do. I didn’t see too many bad reviews about them and I believe in having a good relationship while talking on the phone and doing that rapport with the supervisor as well as the CSR. The awesome customer service from CARCHEX from beginning to end made the decision easy for me. All my questions were answered and they were very patient. They even helped me pick out the best program for my mileage and my vehicle. They were straight shooters from the beginning, it was easier for me and I would easily recommend them. I do a lot of driving back and forth for my kids as well and it's important I have a good coverage where I'm gonna be protected.

I just purchased my second extended warranty from CARCHEX because I had such a great experience the first time. My BMW was constantly in the shop and CARCHEX paid the dealership directly for every repair. Even my service advisor was impressed with the efficiency of the payment process.

Aleesha was very informative and helpful explaining the coverage and details of what I get for the extended warranty on my new car. The whole experience was handled very professionally. I look forward to working with CARCHEX in the future and I'm confident I will be pleased with the service.

My experience with representative Ronnie far exceeded my expectations. His customer service and knowledge of the plans, made my decision to secure an extended warranty an easy one. He took the time to make sure the plan fit my needs and answered all my unanswered questions.

Kent was professional and informative. Explained that I was checking other companies and he did not harass me on a daily basis like the agents at Endurance. He followed up with me, answered all my questions and I signed up with CARCHEX that day. You need more agents like Kent.

Both the agent and manager worked with us to get coverage in a reasonable price range. We were happy with this part of the experience. Hopefully if we need to use the coverage it will go smoothly. The reviews looked good on the company.

I had a CARCHEX policy for 3 years and was extremely pleased with the coverage I received. It expired and I wanted another warranty option from them when a Loyalty Rewards program offer came in the mail. I called the 800 number and spoke with Anthony and purchased another policy.

Really Good experience. They knew who I was when I called (phone ID I would imagine), so there was no having to explain what I was calling about. They were thorough in their process and I fully understood all at the conclusion of the call. Well Done.

Beginning of February, my car's warranty was off. My car is a very nice top end 2014 Maxima with only 20,000 miles on it. It's 90% electric, touch screen, and all the bells and whistles. It's a sport model, Titanium and got everything. A friend of mine at work used to work for CARCHEX. And I got another referral to go to them. So I called and talked to a gentleman, named Sean. I called in three or four times. Sean happens to be local and takes his Nissan to the same place I did. He was great. He told me he'd email me and he did. I called him again and he explained the warranty to me. He knows a lot of ripoffs there.

CARFAX had a link that would see if a car, based on its mileage and type, would be available for an extended warranty. Once I went into that system, I called the number, registered online, and they said that I could be covered and I wanted to get that coverage. I purchased a CARCHEX plan and it was easy and their site was user-friendly. The people on the phone were pretty professional too. The first guy I talked to was the sales rep and he discussed the coverages with me and sent things to the email while he was on the phone so I could see what was being offered. And when I told him that I couldn’t do the 18 months, he made me hold for a moment then he came back and he put a supervisor on the phone. His supervisor talked to me and he said to go ahead and offer me the 24 months. Afterward, he put the original guy back on the phone.

I chose this company because it was the first on your rated top 5 list. I also called Autopom to get quotes. Both were very helpful and very courteous and I decided to go with CARCHEX because it will work for me.

Having a vehicle protection plan is extremely valuable and I felt it's something I would need to do given my car's age. After seeing the rating of CARCHEX online, I thought it may be a good investment. I signed up with CARCHEX and I really like it. The reps I dealt with were both professional and courteous. I would recommend CARCHEX to others.

I recently purchased an older model vehicle. I know the warranty expires on older models and I had about 150,000 miles so I was trying to get something before it happened. I went online and CARCHEX was the only one that responded back. The gentleman from CARCHEX was very friendly, helpful about the information and was very patient with me when I didn’t have all that he needed in front of me readily available. Having a vehicle protection plan is highly valuable. I'm glad I got something like a $100 deductible and that they have shops that are close to me that I can go ride to and not worry about looking for somebody. It's excellent service.

Our vehicle is older so we needed some more coverage on it and got CARCHEX since I've had my other vehicle covered under them. The rep walked me through and it was a great experience. It worked out.

CARCHEX denied to cover the cost to replace fuel pump on my vehicle even though the inspector who they sent out official report states that fuel leak originated as follows: "Findings RFI : Found fuel tank had no impacts. Fuel tank had evidence of fuel leaking from area of fuel pump/sending unit. Found outlet port on fuel pump was broken. Port is a plastic elbow & tech states it was partially cracked & broke off completely during tear down. Also high pressure plastic fuel line shows to have been leaking above quick disconnect clamp. No impacts. Metal portion of fuel line has no abuse or corrosion. Tech states there is not a 2nd fuel line but that new part # requires the additional 2nd line. Inspector's Opinion of Cause of Failure: 1. Material failure to fuel pump outlet port. 2. Material failure to pressure line from fuel pump outlet port."

I just bought my vehicle and the dealer's policy seemed very expensive for the kind that they were offering. I decided to look into it myself and I pushed in the top warranty places, and CARCHEX came number two. I went to their website and then I called the number and David, the gentleman I was talking to, offered me a way better deal than what the dealership was offering me. The way we talked is like I've known him for years and he was very good at what he did. He called me back, did a lot of research for me, and gave me CARFAX. He went over and beyond for me and it was a surprise that he did. He got me quotes from other places and he took time to break it down to me and let me know what CARCHEX offered that the others didn't. And CARCHEX still came lower than them all.

I looked into an extended coverage for my vehicle in case I need it and Carchex seemed to have a better price than others plus, the service had good reviews. I had no problems buying the protection plan from them and I had a good experience so I went with them. Everything went well with the protection specialist and if I had questions, they answered immediately.

I called CARCHEX and immediately the individual that I spoke with asked me some questions about who I was and where I was. Then he put me through to the individual who was the California representative. He was great and he answered all of my questions. I’m quite a researcher and I had a lot of questions. He provided me all of the information that I needed to take to my mechanic. He works with a lot of extended warranties from different companies and he went over their policy with a fine-tooth comb.

A car protection plan is very valuable and everybody needs to have one, especially when you're purchasing a used vehicle and in a state that is a no-forestated-issues. I wanted my car to be protected this time and not have to go through those options of something going wrong with it. That was important. I’ve been speaking with CARCHEX for a minute and they seemed to offer the best warranty around. I really wanted to go with it. Some of the other warranty companies were talking about, "You have to have insurance so get a car warranty." But what does that have to do with a car? Those were two totally different things. CARCHEX had a great salesperson and every person that I talked to for three months was an excellent customer service rep. I have no complaints. I spoke to two different guys and the last time, I spoke with another individual. I had a pretty good experience overall.

I thought I had two years on my lease, but I only have 11 months. My mileage is such that I’m over the limit for the warranty. So, I was getting a CARCHEX extended warranty to go to the end of my lease. The coverage was 1000 miles of 30 days that I had, and 30 days to cancel. Their reps were nice enough. But I’m cancelling it because my husband wants to turn the car in and get a new car. Still, I would recommend CARCHEX because my experience with them was good.

When I bought my other car, someone told me to make sure I get a warranty to cover the gasket and I had been checking and no one had it, but CARCHEX did. So the first time I went with them, I got the gaskets stuff done. I also went with CARCHEX for another car and I had a good experience talking to their reps. They treat me like a human being.

The extended warranty that I had from the dealer had run out. I paid the car off and decided I wanted to keep it for two or three years. So, I got another warranty on it. I went online, kind of investigated, and CARCHEX and other one stood out. I approached them and CARCHEX got back in touch with me while the other didn't. So I went with CARCHEX. I talked with Alicia and she explained it all very well. She sent me a couple of different examples of what I would expect and what would be covered. Then we chatted about it and decided on a plan. She emailed me the information to look over and she wasn’t pushy at all, which was good.

I had a different coverage provider in the last vehicle that I had and it saved me a lot of money when I needed a new engine. I figured Carchex would be a better provider than the last place, and their guy gave me all my options. He was helpful and he gave me the best price possible. It was a good experience. I had a little problem with the initial payment, but it was rectified by the management.

I liked what CARCHEX got to offer. The person I spoke with was great, and I was impressed with her customer service. Having a protection plan is very valuable, and I've already told my friends that CARCHEX is great.

I have an extended warranty from CARCHEX that we made with the dealer, but it is expiring at the end of the month. Nevertheless, having a protection plan is trying to save me some money and I went with CARCHEX because it is one of the top five extended coverage providers according to the internet. When I purchased the plan, the protection specialist was very knowledgeable and he explained everything pretty well. He also sent me one of those contracts so I can read it before I buy and it was good.

I always keep warranties for my cars and I always acquire extended coverage for my vehicles. I went online and tried to find out the different warranties based on what they advertised and what the ratings were in comparison, then signed a few of those. Dealing with Anthony, the protection specialist was wonderful and as I got to know him, he was like a friend or a family member. He told me the ups and downs of getting the type of warranty I get and then he helped me with the comparison and with the different plans. I got the gold and silver plans with CARCHEX for both of my vehicles. He worked with me and helped me decide which will be appropriate for each of my vehicles.

Donald was great to work with. Very professional and personable. I will happily send him any referrals I am able. He came up with a good and affordable plan for my truck. Hopefully when this plan expires I will still have my truck and renew.

I've had 12 BMWs and I've been looking for an old convertible because they dropped making the red top in 2006. So, I found one up in Cleveland about nine months ago. It had very low mileage on it so I had it shipped down here. I'm trying to keep it alive. I don't know how to drive it. I've had it for nine months and I put on 204 miles on it. I bought the contract of Carchex and their rep was great. He couldn't have been better and more helpful. I went on the internet and all glorious things that were said by Carchex impressed me. I also talked to Endurance and Car Shield. The problem with Endurance was that they have an ironclad rule that you have to go a thousand miles before you are effective to get the insurance. But with Carchex, there is an alternative of three months and two hundred miles. For me, it sounded very appealing. The plan fits me perfectly. I would recommend Carchex to anybody.

I had a very expensive car and I knew that it could be costly to fix should anything happen so I got a warranty to make sure that it would be covered. CARCHEX made the process easy and they got to me quickly. Purchasing the vehicle protection plan was mostly done over the phone. They were transparent and showed me the contract before I purchased so I could see what was covered. They gave me a good deal to purchase and made it affordable by doing it in monthly payments. The only frustrating thing is the back and forth between the warranty company and myself. Also, if you have a warranty issue, you don't call CARCHEX, you call the warranty company. So, CARCHEX ends up just being a broker and they didn't do a good job of explaining that to people. But still, CARCHEX is better than most out there.

Carchex was professional and I chose them based on other quotes that I received, also what I get for that price and the fact that if I sell the car in three months, I won't have to try to get my mileage saved like what I’m trying to do right now with a truck I just turned in.

We wanted to purchase an extended coverage for our vehicle because getting anything fixed costs a fortune. I called a lot of extended coverage provider, talked to them and they were all good but on the internet, it showed that CARCHEX was the best. Everything went well when we purchased the protection plan until I got the contract and it told what they won't cover. They would never tell what they do cover which I didn’t like. I canceled it and then they talked me back into doing it again so I'm going to try it again. The protection specialist seemed to be honest and I’m hoping he is. Having a protection plan is better if they take care of what they say, and the only thing I wanted now is they perform what they say they will.

I had a BMW so it was a better decision to get an extended coverage. Shawn, the representative from Carchex was totally cool and he was not pushy which I appreciated because the previous companies I dealt with were very pushy over the phone. I cancelled the service with the previous company I had because they said they cover the whole engine but then they didn’t. So, I was out some money for repairs and Carchex seemed like they offered a decent type of coverage. I would tell friends to give Shawn a call and that the coverage that Carchex offers is comprehensive.

When I first got my Dodge in 2007, I got into an accident. But since my car was paid off, I didn't have to worry about anything. I had to put an extended warranty on it so that if something happened, I wouldn't have to worry. I went online to check out all the coverage and CARCHEX was one of the top companies out there. Purchasing my vehicle protection plan was great. The specialist was a nice a guy. He explained everything to me from A to Z, like when you purchase an extended warranty and how bad you need it if something happened so you won't have to worry about it.

I needed a warranty the day after I purchased a used vehicle. I was looking at other companies but there were a lot of bad things going on where certain services wouldn't be covered and that was a nightmare to a lot of customers, so I looked around for someone whom I can stand behind and be proud of and thought I'd go with CARCHEX. I searched them online and found that they had some good reviews. The rep I signed up with was nice and down to earth. I had questions about where I could take the car, what kind of services they’re going to have if some things happen, and he explained everything to me. He took his time, so he wasn’t so bad. Also, he called me when he said he was going to and got everything in the process. I liked the way he explained everything and was straightforward.

We bought this new car. Then the warranty ran out and I figured an extended warranty for five years is a good deal. I was looking at two warranty companies and I decided to try CARCHEX and got it. Their website worked relatively well when I purchased online.