CARCHEX Reviews

My car is out of warranty from through the dealer. I just searched around online and saw CARCHEX had a good review. Their reps were courteous.

I wanted coverage for my vehicle during the time that I own it and chose Carchex because of their good reviews online. When I purchased my plan, the rep was very professional, concise, and to the point. It was a great experience and I would recommend them to others.

I was on the fence whether to buy a new car. There's such a low mileage on the car at the time. It is five years old. So I said, “You know what, I spend $15,000 roughly or more to replace the same car, it doesn’t make any sense.” So, I decided to get the policy. CARCHEX's price was very good, and it also seemed to cover more. The only problem I had, and still have, is that they put it in my name because the car is in my name, and they said I could add another person to it. They wound up putting my wife as the owner but I called them up to correct it. They said they corrected it and sent me a copy of corrected information. Supposedly, the rep emailed it but I never got it. I never got a hard copy. I have to call them up again today. Other than that, they were extremely courteous and helpful.

My current extended warranty when I bought the vehicle new was expiring. I wasn't ready to get rid of the vehicle yet, so I didn't wanna go without a warranty either. I called the dealer I bought the car from and they gave me a quote and I thought to check around. I did a bunch of internet searches and looking at ratings and reading reviews. Ultimately, I got a quote from Carchex and it was better than the quote I got from the dealer. The sign-up process was easy and simple. The representative called me within five minutes after that and he was friendly. He answered the questions I had and told me a lot about their product and how it works. It was very thorough. I just can't use it ‘til the 30 days is up for the waiting period.

I wanted to get coverage to have something to keep my car protected if anything is supposed to go wrong down the line. Based on the most recent 2020 reviews, CARCHEX is one of the top providers with the better reviews, and it offers better coverage options than the other companies. Their rep was very open and honest about what they had to offer. He wasn’t trying to pressure me into added services they got. He was just telling me about the company and letting me decide. He explained the coverage pretty well. I asked him questions if I did feel he didn’t answer something.

CARCHEX has longer warranty and the price was better than others. Their rep was very good.

I'm buying a used car, and I signed up with CARCHEX. Consumer Reports had them rated as number one. Omar was the guy that started and gave me a quote but he was no longer there when I called back after he gave me a quote. Tyler's the one that came back and quoted me a price, and then he came back and said, "Oh, I can't do that. I gotta go up higher."

The representative was helpful and friendly. He was the only one that called me back among others. I was supposed to get the car when I bought the warranty, but the car never came. Carvana found that it had some stuff on the carpet they needed to clean up before they could bring it.

I had bought a Mercedes and it had low miles on it, so I wanted to make sure it was covered. I got CARCHEX and so far, it’s pretty good. They haven’t sent anything though. It’s bad because they haven't even sent me the paperwork on what's going on with my car. I need it to show me that I am insured. They need a follow through when they say they’re gonna do something.

Upon signing up last week on Friday my warranty plan, that was suggested for me to pick, I choose upon reading more about my warranty, I choose to upgrade my warranty so I called the person I spoke with and could not get a hold of him so I left a voicemail and called 3 additional times and also emailed the representative but was ignored. This is a bad start to have close to just a week of signing up, I am strongly considering cancelling and going with another company.

I had a great experience with a knowledgeable representative that listened to my needs and he recommended a plan that suited my budget as well. I would highly recommend Carchex to my friends and family. I researched other companies and felt like I was being pressured for coverage I did not need and was not in my budget, thanks again.

I had an auto warranty before and it was helpful. I wanted to keep something similar moving forward. I talked to a Carchex representative. He gave me all the information and I signed up with them. He was very thorough in his knowledge so it made me feel comfortable with the decision. The website was pretty straightforward. It has a very ease of access and navigation although I haven't done too much with it yet. I just logged in to look at my policy number so that I could have it with me until my card comes in. I could give it to the shop that I take my car to. I’d recommend the representatives to keep doing in being knowledgeable in the products that they're selling. That's what made mine easier.

I want to be safe and know that if anything goes wrong with my car, I got somebody that can help me out. Advertisements said Kelley Blue Book recommended CARCHEX. As far as purchasing it, everything was pretty easy. The person I worked with seemed like he knew what he was talking about and he was pretty helpful. CARCHEX was pretty much on their game with everything.

I’ve had two warranties that I've bought at the top of this year, and both of them kinda let me down. I compared CARCHEX to the two that I signed up for. CARCHEX was the best one so far by ratings. They have a decent pricing, and purchasing the warranty was great and painless. It’s pretty cut-and-dry. It wasn’t my first purchase, and so I kinda know what to look for and know what I’m buying. The rep described everything thoroughly and told me the expectations like keeping the vehicle up and keeping maintenance schedules. He explained every detail of the warranty to me.

CARCHEX was on Better Business Bureau and so I got them. The representative was awesome. It's just that the coverage doesn't start till 1,000 miles, which is ridiculous.

I have a reliable vehicle but being 13 years old, I like to have that kind of coverage and peace of mind. CARCHEX was pretty highly rated, not as high as they rated as Endurance, but they had better customer service reviews. Also, their limit of liability was a lot higher than Endurance. Endurance would only pay as much as the cash value of my car for repairs over the lifetime of the service agreement. The cash value of my car isn't the highest in the world because it's a Crown Victoria. It's 2007. CARCHEX's limit of liability that they'll pay for repairs over the lifetime of my car is either the cash value or $15,000, whichever is higher. So they'll pay 15,000 worth of repairs, whereas Endurance would only pay maybe four max.

This is my third contract with CARCHEX, and I haven't had any negative experience. I've never seen their reps, but I feel like they are my friends. When we have conversations, we talk not just about the coverage and about the car, we also talk about what's going on with my life and what's going on with their lives. I haven't use the warranty yet, but it's nice knowing that I have it in case anything comes up. If you're looking for a great coverage with small town home feeling, go with CARCHEX.

I was shopping around a lot for extended coverage. The prices were competitive but at the end of the day, Carchex made me seal the deal because they have been in the market for a long period of time. That kinda made me feel good and knowing that they are nationwide also. The rep was very helpful and he explained everything thoroughly. He was very attentive to try to make the best possible deal for me so I can proceed in buying it. Then, he provided me with his upper management and the upper management took care of the whole deal after that.

Getting an extended coverage was cheaper than getting it from the dealer, and I get more coverage. I did my research and CARCHEX came to be the best one that fit my needs. The purchase was easy. They displayed everything that I got covered and that was not covered. It was pretty seamless.

We bought our car brand new and decided that we wanna keep it. It's almost at 100,000 miles. The warranty that we bought through Chevy expires this month, so we decided to go ahead and get the additional warranty. Not that we've had any trouble with the vehicle. It's just we've had vehicles that had issues. Like we had a Chevy Express, high top van, that went through three fuel pumps. So, we always buy the warranty, which people say is crazy, but in our instance, we have not found that to be true. We had an Astro van which we bought in 1988 and got the 100,000-mile warranty. At 99,988 miles, the engine blew so they had to put a new engine in it, which we were not happy. We just decided that because we can tow the Equinox behind our RV, that would be the vehicle. We decided we wanted to make sure we have five more years and some other mileage available.

Purchasing my CARCHEX plan was pretty easy. Their rep was good.

I shopped a number of Extended Warranty providers and was most happy with the Carchex process. Tashaun, the sales agent, was very knowledgeable about the service offerings, answered all of my questions well and wasn't overly aggressive trying to close me on the contract purchase.

My car's manufacturer warranty was over and it’s still in great shape. We wanted just to make sure that we were gonna be able to maintain it. I researched online, and CARCHEX seemed to get the best reviews. So, I went with them. The purchase was simple and great. It was all over the phone. Their rep was awesome. He explained everything. It didn't take more than a few minutes and we got it all set up. Having a warranty is very valuable. We have another car that we have had an extended warranty, and it ended up being a lifesaver for us. So I plan on doing that with all of our cars once their warranties run out. CARCHEX's price is good, and it seems like the coverage is gonna be good.

My mom told me that there needs to be coverage for my car. I googled and CARCHEX was one of the first ones that came out. I saw a couple of good reviews, so I went with it. My experience has been good so far. The process of signing up was quick, and I got my notes and my policy card quickly. The reps were very courteous and friendly. The guy who I talked to when I first did it was definitely very polite and he made me feel comfortable because he had that service. He called me back too.

I had got a used vehicle and I wanted to make sure it was covered. I got CARCHEX and it was easy to do the purchasing. Everything was smooth. The rep I talked to was great. Everything was excellent because when I asked questions, I got the answers. I canceled it, but it wasn't for a bad reason.

We just got our cars, and a Mercedes can be kind of expensive to fix if something goes wrong. So, it was suggested that we get an extended warranty on the cars. We looked at the ratings and decided to go with CARCHEX. The representative was nice, courteous and polite. He went over a lot of information, which I thought was cool. He broke down the plans, what they covered, what they offered, and the costs. He made sure that I kinda understood what each plan was and what each plan did. I'm still waiting for the packet. I guess the representative mistyped the address, so the packet went somewhere else. I reached back out to them, and that was how I found out that the address was incorrect. The protection plans are probably invaluable because if something major goes wrong, you're gonna pay really hefty to get your car back on the road. I haven't been able to use the warranty yet, which is probably a blessing.

I purchased a new used car, and it had an extended warranty on it already that the dealership sold me. I had 60 days to decide whether I wanted to keep it or not. I started shopping to see if there was a better plan out there and I came across the CARCHEX website and I talked to their representative. She convinced me that their plan was better and less expensive. So, I purchased their plan and I cancelled the old plan I had.

I was very please with the professionalism of you representative. This is my second time using Carchex. I look forward to a long term relationship with Carchex. Hopefully my car won't need servicing for quite awhile. This is all I have for now...

I've had multiple policies with Carchex over the years and I really appreciate the the quality of service they provide. The prices are fair and affordable. I'm happy knowing that I have the extra protection if something happens to one of my family's cars.

This should cover my car for all major repairs until I get a new one. Happy with the coverage offered. The gentleman I spoke with was very helpful and informative. He was also very pleasant. He helped me compare what other companies were offering.

Carchex is the best extended warranty service I have ever had. I am very satisfied with the quality of service and coverage. I have recommended Carchex to several friends and family members. I have total peace of mind now. Do yourself a favor and get Carchex.

I cancelled my Carchex warranty. I thought I didn't have a warranty and I needed a warranty for the vehicle that I had. I looked them up online and the ratings were good, so I decided to go with them. The process was good as well, but I didn't know the Pilot I bought last month had a warranty and I'm good for a year. I only had liability though. My Ford then got totaled and the guy didn't have insurance and ran way. I was out of luck.

I bought my truck secondhand from a dealership and when I bought it, the factory warranty was already out on it. I purchased a Carchex extended warranty. I had some issues with the truck and Carchex took care of it. Then, I started to have more issues with the truck and I bought one of those little code readers. When I hooked that up and got it online, it recommended Carchex for an extended warranty so I got them the second time. The dealership always handled contacting Carchex and taking care of everything for me and they had no trouble. Everything went right through and happened like it was supposed to.

I've had a good experience with an extended warranty in the past so I looked into getting one for my current car. Also, my car has high mileage and we're looking at keeping it for a while. The Carchex rep provided some good information and he was helpful. They've done pretty good so far.

I'm paying for my vehicle so I don't wanna have to also have to pay for expensive repairs. I looked into extended warranty companies and went with Carchex because they were more transparent. The rep was very detail-oriented and patient. It was a great experience.

When you buy your car straight out, there's no one out here that's gonna give you extra insurance for your vehicle warranty over 100,000 miles. I should have done some research. The way that the sales rep sold me on Carchex definitely sold me. He represented the company good. He explained the coverage but he told me that my first payment wasn’t coming out until the 27th of September. But they took $85 from me the day that I got the service on the 27th, and then they got me again for $166 and some change on the 2nd of September. I've been trying to call for somebody to call me back and they have yet to do that. They made my account overdrawn on my other bills. I was disappointed.

I'm really big about having everything that I need and not worrying about something when something happens, so I like to handle stuff before something happens. I don't have hardly any miles on my Honda, but the manufacturer warranty was gonna expire. I have the non-powertrain, but I would lose the powertrain, so I wanted to make sure I had coverage on everything. Also, it's important to have an extended warranty because it can cover what other things don't cover. Even if you have something else, like how I have the non-powertrain, but I'm gonna lose the powertrain in November, then I'll have everything covered.

By doing the research and looking at reviews, I found Carchex's rating with the Better Business Bureau. They had higher reviews as well and that helped with the decision to go with them. I'm a guy who just wants the facts and it was a good experience. It was straight to the point and there were as no hidden agendas on either myself or them. The rep was very knowledgeable and helpful too. She did a good job 'cause I had questions and she answered them all. She then made sure that I was aware of all the pertinent info I needed to be aware of. Everything was good and I was happy.

I had Carchex on my former car. I called a couple of companies and I wasn't impressed with their presentation. I then went on and saw that Carchex was rated good on ConsumerAffairs. The representative was very good as well. He was very patient, and he explained everything. I had some questions, after I talked to him, and he immediately called me back. It was a very good experience. I recently got another car, so I wanted the coverage again. It's very valuable.

We've had some bad experiences in the past and we didn't want to worry about repairs on used cars. CARCHEX had good reviews online and when we talked with their rep, they were very knowledgeable and informative. The sign up process didn't take long and it was great. It seemed like the policy was fine, but when we got the full contract, there was some language in it that we thought would be too restrictive and that we didn't want to work with. We were concerned about claims and after reading through the fine print, it seemed like we can't prove anything if we put any claims in. It seemed like claims would be likely rejected based on whose definition of preexisting or what wear and tear could be defined as. It wasn't as clear-cut as we would have liked. So, we decided to cancel the warranty and right now, they’re asking for the information and just a little bit of reasoning. We got all that submitted, so it seems to be going well so far.

Extended warranty Bumper to bumper. Very happy I now have good peace of mind with my warranty. Hope I don’t need to use it but if I do I have great coverage. Seven years is a long time. I don’t put many miles on my car so I wasn’t sure if I needed to extend.

My car is a little over three years old, got 26,000 miles on it, and I'm planning on keeping it. Also, I'm older and I wanted something telling me that if something happens to me, my wife would have somewhere to get the car repaired if she still kept it. I was checking ConsumerAffairs and I was looking to buy a repair warranty. They put me in touch with CARCHEX and I decided to purchase the agreement after talking to their rep, Freddie, for a while. Their reps were very helpful during my sign up. I got the bumper-to-bumper coverage and I need 600 miles on the car to activate the warranty and something else. Other than that, when we got the papers in the mail, my wife’s name wasn't on there with mine. But the car is in her name also, so we wanted that on it. She called up today and supposedly it was all taken care of and they're gonna ship that out.

I was stolen from!!!! Zero Stars. So a bit better than a year ago. I bought a policy after buying a 2011 BMW 535i. It had 133000 miles on it roughly. Ran like a top. I don't drive it that often. In November after about 2751 miles of driving I heard a hell of a racket coming from under the hood. I had it towed to an ASE mechanic. He was busy so I told him when he got around to it to check it out I have a policy that will pay for the repairs. I have 4 other vehicles so it really wasn't pressing. It was discovered after a good while that a timing belt tensioner and timing chain needed to be replaced.

We looked into getting a warranty to cover stuff for a used car. CARCHEX gave us a 30-day money back guarantee in case we didn't want to keep it, so we went with them. But we eventually cancelled the warranty. We're not sure if were keeping the car or not so there wasn't any sense to have the warranty.

My Ford Raptor is a year and a half old. It has had five recalls, and three of those are not trivial. When purchasing vehicles, I extensively use Carbuyingtips.com and the tips on that site has always worked for me every time. They recommended Carchex as a Better Business Bureau frontrunner and, all around, it may be not the cheapest, but it's the best they could think of. The first rep I dealt with was somewhat responsive but lost contact with me. I don't carry a phone into my place of work and I don't use my work phone for calls other than work. So, I was trying to communicate with that person via email, and they dropped off.

I was specifically getting an extended warranty because after 2010, the Porsche dealers don't do warranties. I had to do something like Carchex, which is cool. I looked online, and a lot of other things I looked in had a lot of holes in it. Coverage-wise, it seemed like this was reliable and they had good reviews too. The reps informed me well, and it seemed like they were aware of what was going on. My only issue was that there was piece of information that technically I could have either known before by doing the research or they could have said it before. They didn't tell me that the warranty wouldn't count until after a certain amount of mileage, till after I was completing the process. I got a Porsche Cayenne at one state and I'm driving it to another. It's very expensive.

Purchase warranty for a Beetle, sold the Beetle and notify them to remove the Beetle and put a Mini Cooper. They did not replaced it, they did a new contract to get commission, and to add insult to injury, kept the Beetle contact in force, taking out of my bank account both. This was going on for 3 months, I finally called Paylink, the company they use to collect payments, to stop payments. Beware, their commission is more important to them than servicing their clients.

I feel like an auto warranty is gonna be very helpful in case anything goes wrong with the car, so it's something that is needed. I called Carchex and the reps were nice and professional. I liked the quote too.

As I was strolling through all those things, one thing I liked was the reviews for CARCHEX. The sales rep that I spoke with had a good knowledge base.

The time ran out on my vehicle's original warranty and I'm only at 45,000 miles so I needed something because most five-year-old trucks are already way over 100,000. I needed something to cover up to 100,000 miles or 85,000 miles. I looked up the top seven providers and Carchex looked like they had the best deal going. I talked to one representative when I initially called to get information on it. When we had decided, I called back and the rep wasn't in so I talked to the manager. He was very knowledgeable and he handled the rest of it. We did everything over the phone, I got approved, and they sent me the policy.

We paid our car off and we decided that it had no coverage at all. We've had to pay out for other cars. So, we figured to try Carchex. It was easy to purchase a protection plan from them. Their specialist was attentive and professional. It was a very simple sign up. But the credit card that I signed up with was hacked and I needed to change my card information 'cause the payment was not gonna go through. I've called them several times to tell them that. They said that there would be a long wait period. So I've left them messages but no one has called me back. Also, there's no way for me to access that information online. I've searched everywhere.

Agent was very professional. The call back was a wait. The agent answered all of my questions. I was very happy to sign up for extended warranty. Agent went over the policy so that I could understand what I signed up for. Agent assured me that this was the next policy for three years. He also said that I could take my car to the dealership with no hesitation.

They were the first one to get back with me and the price that I got was very good.

My manufacturer's warranty was about to run out and I still wanted to have coverage on my car in the event that something happens. I did some research and Carchex seemed to be the most cost-efficient one. Also, they cover the most as far as getting things fix. The purchase of the plan was pretty seamless. I made a call and they walked me through everything. The rep was friendly and nice. She knew what she was talking about and she was able to put in the right plan. It was a pretty cool experience. I would tell others to look into Carchex.

I got Carchex for my 2015 Honda Pilot. I went with them because of the customer reviews online and I've had them once before. Their rep didn't try to oversell me. I knew what I wanted and he didn't try to high pressure me into something that I didn't want. Also, he seemed pretty knowledgeable. When I said what I wanted, he seemed like he knew what I was talking about. It wasn't like someone reading off a script.

I must say that my experience with this company was not what I expected. After meeting eligibility based upon my contract/terms to have my vehicle repaired, I experienced a 2 week repair experience that had me rack up a $1300 car rental bill due to the Insurance Company that CarChex is in business with. This company (American Auto-Shield) short-change you on what you are paying for (ie. not approving labor/inspection for a repair). How can you expect a technician to assess a repair in 10-15 minutes? I had to basically advocate for myself in getting communication between my car dealership and the company by getting up at the crack of dawn everyday (mind you I have a job) and by the time communication was made, the payment to my dealership was declined 2X. That's right, my car dealership would not release my repaired vehicle to me because the form of payment was declined twice!

I have an older vehicle, a 2013 Lexus ES 300, and it's good to have an extended coverage so I looked into it. I looked at the companies and when I looked at the Better Business Bureau rating, Carchex had the highest so I decided to go with them. The rep I spoke with on the phone was the one who told me to look at the Better Business Bureau to make a decision, which very helpful. They are a little expensive but the process seemed to go very smoothly.

I have a 2010 Cadillac and they're very expensive to fix as I'm finding that out so I got an extended warranty. The Carchex reps seemed like they know what they were talking about. Also, Carchex is at the top of the list on Google so they must be a good company and I chose them. The rep I worked with was very professional and polite and he gave me a better deal than expected.

When I purchased my vehicle, it didn't come with any warranty because it was a rebuilt title. The only thing that was wrong with it was that it was parked outside of the dealership and it got hail damage. So all the damage was cosmetic and I wanted to look into what we could do. CARCHEX was able to help me out and it was great. Originally, I wanted to go with CarShield but when I called them, they didn't serve California. Not only did CARCHEX serve California, they were one of the top according to JD Power and Associates. I usually try to go off and select companies that win awards. Because I don't wanna go through that whole trial and error with the company. I know that they'll be reliable. Also, other people have had good experiences with them.

I can't wait to start to use the plan. Just waiting for my package to show up. I went online and the BBB rated you all number one and that's why I chose you all. So do not let me down. My truck means everything to me.

When I called CARCHEX, they called me right back. Their rep was very knowledgeable. CARCHEX answered all the questions that I had. However, I made a hasty decision to get the insurance, and it turned out I couldn't make that payment every month. Other than that, it was a very smooth process.

I enjoyed my conversation with the sales representative. Because of the age of my car, the coverage offered didn't fit my needs. Maybe in the future I will try again with a vehicle with less mileage. Thanks for your services.

I read reviews that did not favor CARCHEX and I am undecided as to whether I will continue my warranty or not. My main concern is, why was I not shown a contract to review? Also why must I wait 2 weeks to receive any paperwork re: my transaction?

I talked to several other companies and almost purchase with another competitor. This company called me and their service was better. Since they are backed up by Carfax that gave me better telling that I will be taken care if I ever need them. Just purchased and waiting on my trial wait. Hopefully don't need to use them any time soon but if I do I will let you know how it goes.

I've had better experiences with CARCHEX than when I had CarShield. Sometimes there's a difference on the labor that we can resolve, but they have no problem in paying for OEM parts from a dealership or sometimes even a dealership based on the age of the car. Like if it’s an alternator, it won't be a brand new part. It’ll be a remanufactured, but it'll still be supplied by the dealer and they have no problem with paying for those type parts.

We have a 2018 Lincoln Continental and the existing coverage that we had from the dealership had expired. We were trying to compare different companies and the reviews for CARCHEX were good. We read people had a bigger issue with the 1,000 miles and the prices were comparable. The rep I talked to was nice but I didn't like that when you call in, they give you a price, and it's a haggling thing. If it's a product that's across the board, there should be a set price for that. But if you're face-to-face at a secondhand store type of thing or buying a car, that's different. So that sort of going back and forth was a little time-consuming. The rep would put me on hold, say that he'd talk to his manager, then he'd say that his manager was texting him. I just felt like it was a big sales ploy.

The reviews online were pretty good in terms of customer service and value. So based on that, I decided to place that phone call and start the process with CARCHEX. I was thinking to myself that I was going to go with them anyway but I wanted to get some more information first. Once I mentioned to the initial person that I spoke with that I wanted to take some time to think about it, he transferred me to his manager, and then his manager got on the line and was a little more sort of aggressive about closing the sale. I wanted to take a little more time to make my decision and the guy was really pressuring me to go ahead and sign up because he mentioned it was the end of the month. He was very direct about it, which I appreciated. But at the end of the day, the decision was mine to make, and I did. But other than that, it went fine.

I've seen what CARCHEX had to offer, and it seemed reasonable. I had a vehicle at a time that I thought I was gonna need it for, but things changed, so I just didn't need it. But in the future, I wouldn't mind applying with them again. Their customer service was awesome. It was direct. They were very responsive and very professional. Also, when I cancelled the policy, the process was very efficient, very smooth and very professional.

The person who I received help from was very detailed, gave me really good information as far as if I didn't get CARCHEX, the out of pocket expenses that I would have, and just telling me why he thought it was a good idea. After researching that information, it was actually true. I felt that because he was honest with me and gave me accurate information, that made me want to use Carchex as my extended warranty. I know that once I am able to use it, it's gonna save me a lot of money so it will be worth the monthly payment that I'll have to pay, and then it'll be worth the deductible that I'll be paying. At the end, I will come out on top. So far, so good. I'm still within the 30 days and mileage before I can use it but I haven't had any problems.

I found Carchex online and their customer service was good.

I’ve had my truck for so long and I got another truck. Since I never had any major maintenance done on it, probably sooner or later there’s gonna be that major maintenance that I didn't really want to take care of because I didn't have to. I found everything online and Carchex was at the top of the list, so I called them. I was happy with what I heard because recently, I had USAA when I had my car and then, they transferred over to somebody else. It was hard for me to get ahold of the other people to see if they even passed that information over to my other truck.

The purchasing process was pretty good and easy. Steven, the representative, was very helpful. It's just that I'm curious. I bought my warranty from CARCHEX, and I think they sell it to another warranty provider, so I don't know how that works. I hope that when or if something goes wrong eventually, I'm able to make the claim because sometimes I hear these horror stories of people not being able to make claims. I guess until that happens, I would know how good or bad it is.

A competitor was out of state and they recommended me to Carchex. Carchex is in California. The sales representative was pretty good, polite, and he gave a lot of informative information. There was just one thing I didn't understand. I knew about the 30 days before the start, but I did not know that I had to have both 30 days and 1,000 miles. They failed to mention that at first until the time I have paid. Making payment was easy. It was automatically coming out of my checking account. However, I would rather have it paper. My wife is my accountant and she wants to see it physically rather than taking it out and sending the payment in. But I guess that’s the only way that Carchex can do that. I was just trying to find out if they can just send the bill and I pay the bill.

I have Buick covered through CARCHEX. They can do better with their clarity in terms of coverage on different service contracts. The rep whom I first spoke to told me one thing but then when I spoke with the persons after him, they gave me more information which I wasn't aware of yet.

A friend of mine told me about CARCHEX. My car is getting older and I wanted to be protected so I went with them. The rep whom I worked with was very knowledgeable of what their coverage was. He was able to answer all the questions that I had.

I'm old school and I have insurance for everything. I find it to be beneficial rather than have to deplete $500 in one moment unexpectedly on a mechanic bill. I talked to another warranty company and was already thinking about singing, but I happened to talk to the Carchex rep next on the list. He said that I should check BBB out before going with anybody and what he told me was correct regarding the things that their competitors had in terms of complaints and some of the things that they did to persuade their customers to sign up.

I have a 2008 GMC Acadia. It had 167,000 when I bought it. Since I bought a car that was 12 years old, I thought that I should get an extended warranty for it. The consultants from Carchex were good. The policy would potentially cover everything that I might need. It was more of an exclusion policy than an inclusion policy and it was explained very well.

I didn’t have a warranty on my car and so I got Carchex. Purchasing it with the representative was smooth and easy. He was good at explaining stuff.

I wanted my vehicle to be covered. CARCHEX was the first one that I talked to and it seemed like it was a decently reasonable price so I went with that. The representative did a good job. He worked with me quite a bit. He did what I wanted to do and it was not really a difficult process.

When I was online, I was looking for a legit extended warranty company where I could get my car fixed. So when I came across CARCHEX, I read up on them for a little bit. They seemed legit so I inquired about them and they gave me a policy. Purchasing it was a pretty smooth process. The guy who set up my policy for me was a nice guy. He wasn't problematic. He was very informative. He was telling me about different policies and stuff I could do as far as like what my options were.

CARCHEX was more reasonable and offered me more coverage than anybody else. Everything was great when I was signing up. The reps were easy to work with and they answered all my questions. It was a great pleasure to work with the rep I had.

CARCHEX offered me the best plan for what I was looking for. I went with them and their reps had excellent responses to my questions and excellent manners on the phone. I'm very pleased with their service.

I wanted an extended warranty but after paying for it had to cancel it for an emergency that was in my family. They refunded my payment right away. Getting the extended warranty was made so easy because of J **. He was wonderful to work with. I had an extended warranty before with Carchex. They were excellent in paying for a couple of repairs on my 2013 Hyundai Santa Fe. And because I told my car dealer I had an oil leak, and they found a leaking gasket as well as a broken oil sending unit, I only had to pay the deductible once because they were both oil leaks. Afterwards they replaced my ABS brakes. The extended warranty saved me thousands of dollars.

I talked to CARCHEX's reps a couple of times when I was comparing programs. At first, the price they gave me was a fair amount more than what I was being given at the dealership. The reps then really came down on their price. They were among the best priced and they were tied with what I was offered at the dealership which was another warranty with an A-plus rating. They also had an AMAC recommendation which swayed things for me. The whom I worked with knew what he was talking about.

The agent at Carchex was great but I no longer want the policy and I can't get ahold of anybody to cancel it. They have put in fine print that they will not cover anything. So, I'm gonna pay for something that I won't be able to use. Once I got the contract and read it, I realized it sucks. It looks good when you're hearing about it but once you get in there and read the contract, it's worthless. People don't read the contract and don't understand. They pay for something but then their car doesn't break anyway, so they don't really need it. But once you get down where you need the coverage, you'll never cover anything because there's always a loophole to get out of it.

The reviews about Carchex were good. The interactions with their reps were good as well. I thought Carchex did the insuring but they don't. They have a different company that does the insuring. I looked up that company and saw a lot of negative comments about them and I didn't like the reviews. So I sent Carchex a letter to cancel since they told me that I would have 30 days to cancel. I’m waiting right now to see if they will cancel it.

So far so good. Buy a vehicle. It has high miles on it but was willing to get some insurance on it just in case something happens. Hopefully nothing happens. But if it does I think this insurance will be good. Good day.

Carchex sales rep pressured me to purchase a warranty for a car I was purchasing - it didn't go through. Now I can't contact them to discontinue and get my money back. I've called and waited. I've emailed - no response.

My current warranty will be expiring in November. I googled companies and looked at three. Then I saw was what was written up at the ConsumerAffairs and they suggested Carchex. Carchex sent me different policies to pick from and I just chose it. They responded very quickly and did a follow-up call on me because I got sidetracked and forgotten with work. I wanted a bumper-to-bumper so it was just reviewing what’s available. They gave me 30 days to review it. As a matter of fact, I’m still waiting for the final contract to come so I can review that. Having this protection plan is 100% valuable because I'm not a mechanic and I know nothing about cars.

I try call with my represent of customer service. I not response and I send email about my warranty. Is not respond and something is not clear. Please contact me now and response all my questions. Or maybe a need to cancel and what my refund.

Don’t hesitate in buying from this company - their packages will beat any car dealership’s extended warranty and mileage limits!!!! Their customer service department is based out of the USA also so it’s easy to understand the terms & conditions. I am impressed!

I kept on getting notices and things like that about warranties. It was about to expire and it was a good thing that I saw it. So, I looked into it and decided to give it a try. I got Carchex and it said Gold. It doesn't state the individual things that you pay for that it doesn't cover. But it was contradicting after I read further. When I got the contract, I thought it covered everything in Gold such as electronics and computers. Then later on, it said that it was included or was bought. I didn't know you buy anything separate. But as far as signing up for it, it was good. I was satisfied.

I told my daughter I didn't know anybody that had a service contract. Since she had it, she had some issues with her vehicle and she took it in to get some repairs. When she did that, the customer service was just like the guys claimed to her on the phone and how she explained it to me. She went in and dropped the car off at the dealer. The dealer went through her car, they called her back like they said they would and gave her a rental car. It was no hassle. They told her how long it will take. It was done so smoothly. There were no hiccups, no wait or anything. I liked that kind of customer service and that was what made me say that I could do this with CARCHEX.

I looked at the Better Business Bureau and their reviews seemed quite good and the pricing was competitive. Purchasing the policy went quite smoothly.

They were able to include a rebuilt title clause for not too much more on the dollar amount. The package with the rebuilt title would still cover those certain things that I've had experiences with with previous cars and warranty companies. The person I was speaking with was Ryan. He was pretty patient and he wasn't trying to rush me into a sale so I appreciated that.

I figured it would be safe to have an extended warranty since the cars have been sitting for two months. Carchex was the first one that came up on my search online and the rep was very professional. But we sold our vehicles so we cancelled those plans.

Carchex is putting out all the flashy ads but when it come to service, they don't deliver and the worse part is they like with American Auto Shield who pays for repairs, they never answer or help you out, so, this is fraud company, don't buy their policies, you're making a big mistake and you'll be sorry for yourself on the long run.

The representative was very knowledgeable and helpful. I didn't think I could get coverage with my mileage, I am most grateful! I could not have gotten better service! I would highly recommend this company to anyone with similar conditions! Please keep up the good work, May God Bless You All!

Agent was very knowledgeable and informed about world current situation. Also ensured me that he was available to answer any questions. The coverage was just what we were looking for to ensure that if any mechanical problems accrue we are worry free.

The warranty on the truck expired and I renewed it last month. If something goes wrong with the engine or transmission, I wouldn't be able to afford paying for it out of pocket, which is why it’s good to have this insurance. I made a claim to Carchex and they took care of business like they should. I bumped a pole and it messed up my bumper so I’ll put it in the shop next week.

I liked how I could pay a little bit a month with Carchex versus one all upfront. The sales guy I talked with was awesome and a cool guy. I liked him a lot. He explained all aspects of the coverage very well. Having this protection plan just for the peace of mind is worth it. So far, so good, but let's see them pay some money.

I requested a quote from CarChex for an extended warranty on a used Truck I had just purchased. The pricing came back much higher than a factory extended warranty. I explained this to the representative who explained how their company was better etc. I then told him I would stick with the factory warranty and to have a great day to which he then proceeded to hang up on me without a "goodbye" "Thanks for your time" etc. If that is how they treat potential customers I'd hate to see what they did once they have your money. Not to mention they apparently called me several times without leaving a message as to who was calling.

I am disappointed to learn that Carchex is not the policy provider. In the "fine Print" of my acknowledgement, I saw that the "Warranty Provider" is American Car Shield, Not Carchex. Carchex appears to be only a sales agent for American Car Shield which means that everything the sales person at Carchex told me may not be true or accurate. I don't believe that Carchex can speak for American Car Shield if I ever have to use the warranty. To make matter worst, there is a company named "Car Shield" that is also a seller only. Car Shield is not rated by BBB.

Your agent named Matt was very unprofessional and he rudely hung up on me! This took place around 1:30 pm today. Now in order to fully explain how all this took place would need more space to write. The agency never asked who I was, yet proceeded to say he would sent me my packet and call be back on Monday. Since he did not ask for any of my info, I began to question him about my info. After about 2 or 3 minutes of my saying that I felt he was being unprofessional, he hung up on me, but before hanging up he yelled, "You don't know nothing!!!"

I needed a warranty on my 2016 BMW and I was told by someone there that Carchex gives good warranties on BMWs. The rep was cool although he overcharged me. I should've been paying $50 less a month because the other people that have the same thing that I have pay $50 less but it’s alright.

I just bought an old car from my son so I wanted to have coverage in case we needed it. I have a 15-year-old car Honda Civic and considering its age, a vehicle protection plan is valuable. Apparently, you can run them into the ground. So that's what I plan on. Carchex covers cars with a little higher mileage than some of the other plans and the car has a lot of miles on it. Plus, it seemed from the customer reviews that they were good. The rep was great. I had a lot of questions and he went through them all bit by bit with me.

I wanted to make sure my car has proper care when I'm on the road. When I Googled, I asked what the best warranty is. The first one was somebody else then CARCHEX was the second. I chose the first one but they didn’t give me a good rate. Then CARCHEX was willing to compromise and work with me and that was what made me went with them. The representative was patient, responsive, and gave me all the details on what they do and what’s the best choice for me. He made it flow like he made me feel comfortable with the options that I have. Overall, CARCHEX is a good company. I’m looking forward to being with the next phase with my warranty and my car with them and how it’s gonna turn out to be.

We saw an ad about CARCHEX on our CarMax app. My wife did all the processing. Then, their sales rep gave me a call and then he passed me on to his manager and that was when we finished the deal. But he told me the payments and the plan, and it sounds good, so I was like, “Okay.” But what I was wondering is when we were coming to the end of the arrangement, he said he was gonna email me a copy of legal papers, but I don't think I received an email about that.

I needed a protection plan because I bought a used car and I wanted to make sure that within the three years if something would happen, I’d be able to get my car fixed and not come too much out of my pocket. The price for a plan from another company was pretty low, but they wouldn't give me what I wanted. Then somebody from Carchex called me and their price was better. The guy I talked to was pretty good. When I talking to these salespeople, they will try to pressure you on the phone right then and there. I didn’t get that from him. He explained everything about the coverage that I wanted. Signing up with them was great. I wanted three years and over 30,000 miles coverage and Carchex gave me three years, 45. It was just maybe a little slightly more than what I paid with the other company but Carchex gave me more.

I was told bad things about CarShield and I did some research on Google and found CARCHEX. They are accredited. They also got the price down around the price range I was looking for.

The rep was a good guy and buying the policy was simple. They explained the coverage but I haven't received it in the mail yet and it's been 3 weeks now. I got an email copy, but I haven't got the official paperwork. Carchex is okay but there are some stuff that are a little different. Carchex is not really the warranty holder. They're more of a broker. I come to find out it's Auto Shield so it's kind of not good after I realized that. Carchex subcontracts to a second or third party.

In this day and age, you can't go without a protection plan on your vehicle. My other one ran out so I decided to get one from Carchex. The gentleman that I had dealt with was awesome. He followed up a couple of times to see if I was ready to purchase. He also went over everything a couple of different times to make sure that I understood everything that I would be getting. I still have no paperwork from them. But I've already referred them to two other people.

I received a personal phone call from the director of customer service with an apology. The policy was updated to reflect the correct mileage.

I'm out in the boondocks and I’m around 50 miles away from the nearest car repair so I needed them a vehicle protection plan is very necessary. The reps from Carchex were prompt and they explained everything perfectly well to me. I was very satisfied with them and it was a very pleasant experience.

It's nice to have the peace of mind of having a protection plan on your car. It was good purchasing one from Carchex. Their reps were excellent, very efficient, well-spoken and knowledgeable.

I found Carchex online and I looked and saw that their ratings were high. Their rep was very patient with looking through what works for me. It was a perfect experience.

I do repairs on my car myself and I'm tired of it. Everything else is sound in the car. The car got sentimental values. It's getting older but I plan to keep it. So as preventative maintenance and a safeguard, I put a policy on it. A vehicle protection plan is a practical gem. I spoke with Carchex and their pricing was decent. Their reps were adequate and professional.

My regular warranty expired and somebody told me to get an extended warranty. It's very valuable because otherwise, you'll be paying over 5,000 if you have a transmission problem or some engine problem. My experience with the Carchex rep went alright. Their coverage was pretty easy to purchase.

My purchase experience with Carchex was great. Omar was excellent. He explained everything in detail. I took his number to call him back because I wanted to get the approval of my spouse.

I have a bit of an older car and an extended auto warranty would be the best way to keep it on the road if anything goes wrong with it. I called a couple of companies and the guy that I spoke with at Carchex was helpful and gave me the best deal, which was why I went with them. Their customer service was good.

I decided to get Carchex because I had purchased a used vehicle with low mileage. I would consider it a luxury vehicle, so I wanted to make sure I have protection just in case anything breaks down, especially in these times where things are uncertain. I chose Carchex because when I was at the place where I purchased the car, I’ve seen that they had extended warranties on things like boats and I inquired about it. The guy there gave me a printout. Carchex was the printout that he gave me and it was only that person. So I had called around and I called CarShield. But the package that Carchex had was just great for the price.

I've had the same make and model vehicle before purchasing the one I just bought, and it had a number of issues with it towards the end of ownership, which were costly. I figured it would be better to get something in place that would protect me over a longer period of time. CARCHEX had the best reviews from all of the providers that I've seen and the kind of widest types of coverage as well. Purchasing the protection plan was pretty simple. I had a phone call a couple of weeks beforehand and gave details of my car and a quote was given for different options. Then, I picked the option that I preferred a few days ago. The representatives could've been better. I just felt like the conversation was slightly rushed. I was asking a lot of questions and I felt that maybe the rep just wanted to get through the call. But he answered them regardless so that was fine.

We were looking at extended warranty people online. Carchex came up as one of the better-rated ones. CarShield was one of the other ones but some friends of ours have CarShield and they have been running into some issues with finally making a claim. I didn't want to go that same route so I reached out to a few individuals in companies, and Carchex' individuals had called me and answered the questions. I didn't purchase anything right off the bat. I continued looking, but at the same time, gave my husband enough time to do his own research and making sure that he was happy with the purchase.

Carchex was convenient. I've seen that they do monthly payments and so far, the experience has been good. The extended warranty has knocked down a lot of the costs. Their specialist explained everything well and it was great dealing with him.

There’s something that’s gonna go wrong with any vehicle. I like the fact that Carchex covers towing. They also cover the main things like the engines which go out on average. They also covered my air conditioning system in my other car. It would’ve cost me a lot more if I hadn’t had it. This is the third vehicle that I have aftermarket insurance with Carchex. The service has always been great.

I'm very displeased with Carchex. I canceled it because I had come to find out it was a fraud and a hack. My friend had a timing chain pop in her engine, and they tried to claim that her timing chain was a pre-existing problem. Their rep had my card on file for almost a whole month and then he took the amount off without me even finalizing anything. I’ve been asking them for a couple of weeks to return my money and they’re refusing to return it. They’re not even answering my calls now. I reported it to the main branch office. I haven’t got a phone call back in more than a week.

My truck got 40 something thousand miles on it. Once it gets to 45 or 50 only the engine and transmission are going to be under the warranty that's why I added an extended warranty before my warranty runs all the way out. I called my insurance, asked them what's a good option and the lady that helped me out recommended Carchex. I got the biggest policy and the experience was fast and easy. The rep was very helpful. I appreciate him a lot. Carchex is a really good company and they rank high. I won't have a problem if for instance I'd have a problem with my car and I go in. I just pay the $100 and they're gonna take care of my car.

I was available to get all my concerns and needs met in purchasing the warranty. My agent was available in answering in a timely manner and I was able to examine the policy as stated in the mail. I felt very comfortable in purchasing an extended warranty as I have not done this in awhile. I have always owned newer cars and leased cars. I have decided to keep this car for awhile and felt it was good to invest in this product at this time since my car can be expensive to fix with all the electrical components in newer cars today.

I needed an extended warranty on my 2005 Nissan. Some of the people at the post office where I work have CARCHEX and they have been recommending it to me. The Carchex rep was very helpful and he was talking back and forth about their policy. It sounded like Carchex got it together from what I read and then talking to that guy. Everything went well with them.

The gentleman Omar was very helpful, informative and professional. He made getting an extended warranty very easy and painless. He helped me pick out the right plan for the right amount of my budget. I’m very pleased with my purchase.

I was very pleased with the rep. She explained everything thoroughly and devised a payment plan that is affordable. Very satisfied! I think CarChex is comparable to CarShield relating to price and coverage. CarChex is more reasonable with comparable coverage.

Have 2 BMW's and have talked to many Insurance Agencies to include our Primary USAA. After the air was cleared we (wife and I) settled on CARCHEX. Had to work the numbers/options with Steve Y to find a comfortable place. Again, thanks. Pat

I looked online and Carchex had a higher rating than some of the others and the sales rep didn’t pressure me. Also, Carchex reps got back with me on the same day whenever I reached out to them.

I had Carchex on my other car. I had a 2008 BMW and when I had some problems with that, I called them and got everything done. When you drive a BMW, they get expensive to repair. I've tried CarShield before and I don't like them at all. This is my second extended warranty with Carchex and the process was very easy. The rep did very well. I had to jump through no hoops. They emailed the contract and I printed it. There are different plans. The older the car is, the less stuff gets covered. Sometimes, you think you're covered but you're not because of the plan that you selected.

Have not had any issues as of yet. Hoping I wont have to use this, but...if I do I am 100% positive they are going to be fair. Everyone I have talked to to set this up was fair and knowledgeable. Happy.

I got this high-end car and I want it to be protected. So if I need major repairs, I have some kind of warranty that will cover most of the expenses. I researched and Carchex was number two on the top three that came up and that I was able to get ahold of. Purchasing was easy and simple. I did it while I was on a walk with my dog. The rep was great, very thorough in explaining everything and he gave me some good options and prices. Having the protection plan makes it a lot easier and relieves you of stress on what things are gonna cost.

I had to get an extended warranty on my car 'cause my old car was about to be not under warranty. Carchex had the best reviews. I had a lovely lady who connected me to a lovely man who sealed a lovely deal. It went very well and they were great.

Carchex the only one that I found that would actually put a warranty in my car. I looked at what they had to offer when they said free tow and they could give you a free rental when getting your car fixed and all that other stuff. Their reps were very helpful. They explained everything that I needed to know. They also emailed me about other things that I needed to look at when it came to the policy. Also, I might end up doing another one on this other vehicle of mine. An extended warranty helps with keeping the car that you've already paid for.

The service representative was nice and very informative! I renewed my policy with them because I’m happy with the service I received. My one push is that they pay for model parts. They only pay for BMW parts of your car was serviced at BMW. However other than that I’m very happy with the company and the representative.

Carchex had a little better price for my older vehicle but then the vehicle blew up on me. I couldn't afford to have it fixed and there hadn't been enough time with Carchex. I've already reported it and I'm getting a refund. They were great. If I get another older car, I'll call them back.

Paid in full for extended warranty on 2014 SRT Grand Cherokee Jeep. Called 4 times for my policy and copies of documents. Never mailed or emailed to me. Every time I call they say, "We are mailing it out." Never do. I asked for it to be emailed. They don’t email me.

A couple of days ago I filed a complaint about CarChex thinking that I might have been lied to by a customer service rep. In short the car was sold March 20, 2020 and I have a refund coming. IT had been several months since I heard anything and I was wondering what happened. I called the customer service number and it seemed that there was always an excuse (COVID-19 – I FULLY RESPECT THIS AND HOW THEY HANDLED THEIR EMPLOYEES) but I also kept getting next Friday, next Friday and so on about the refund.

I wanted something to protect my Jeep. Initially I was Googling a company advertised all the time. I almost signed up with them but I read some bad reviews about them. I said, “Let me look up the top ones.” CARCHEX was at the top of reviews. I read that people were really praising it. I called up, and I was grilling Phil, the rep. I said, “I see the other one advertised all the time, but you guys aren’t advertising.” He said, “We gave up ads and depend on word-of-mouth.” That was impressive. I asked about all my concerns, and then from that, he garnered what I was looking for. The price seemed reasonable, 220 a month for two years. That wasn’t too bad. I got the 1,000 miles and a month from the date that I signed up. I only have to pay for two years but I’m covered for five. Phil also let me know that I could renew, so that was a thing.

CARCHEX was the only one that would give out an extended warranty to my vehicle. The person who got me set up was very informative. I was also grateful he was able to find the lowest price possible. But there was a question I was trying to figure out. I meant to ask the rep when I was purchasing the warranty but it didn't come to me until later. I was gonna try to get ahold of him for a minute. I left a message and I still haven't heard back from him yet. My question was mostly about when the car goes to the shop to get repaired. Do I pay the deductible up front or when the repairs are finished?

On - 05/22/2020-At 12:27pm... I called and spoke with Michael **/CSR. I specifically told him I wanted to purchase the: Carchex Care By Royal- Silver plan. Which included: Seals and Gaskets. Amt: $3997.00. But, he sold me the: Royal Admin Services - Centennial plan. I have called and emailed Michael multiple times and he only called And left a voicemail one time about some turbo/super charger, which I never spoke to him about, because my CTS doesn’t have this feature on it. I even included the CEO on one email.

Agent lied about everything in the contract..when I discovered he lied in the pre contract and tried to call the agent wouldn’t answer my calls. I had to put bad reviews on every Website including BBB. Then the district manager called and tried to correct the problem but the damage was done. I cancelled and got my money back.. stay away. These guys are crooks.

We decided we're gonna keep our car. Car repairs are very expensive, so I wanted to be covered. We signed up with CARCHEX due to the price and mileage they allowed. I'd tell others, “I thought I got a pretty good deal compared to the others I had already talked to.”

I went online, looking at warranty services and trying to see which ones I could find for my car. CARCHEX was one of the ones I did find. I called them and priced out what I could. I had already planned on making the purchase but then I got really busy. Then they called me back about a month later and said they were having a deal which dropped their premium down. The guy talked to me and then set me up with his boss. They gave me a better price quote than they did originally and it was cheap. So I did it at the spur of the moment.

The warranty on my vehicle expired so I needed to get a replacement for it. Carchex ranked higher among all of the other warranty companies based on the research and the information I was given. Having a protection plan is very valuable because you just never know what happens with your vehicle, especially being a high mileage and older vehicle. But I would love to have a warranty that literally would cover anything that would happen to your car. So if it is engine-related problem, everything related to the engine and not just certain parts of the engine are covered.

The service agent was very friendly and helpful with details about the contract. I plan to recommend you to my friends and family, keep up the great work. I hope when needed I will have no problems. Thanks again????