CARCHEX Reviews

The reps at CARCHEX have been fine. I find the warranty very valuable because anything can happen.

Getting a protection plan for my car is tremendously valuable to me. Initially, I was gonna get one with CARCHEX, then I decided not to get it. But then they lowered the price because I paid outright and I decided to go back with them. I also liked that they were accredited by the Better Business Bureau and they had an A+ rating. The guy I dealt with was fabulous but I still don't have a thorough breakdown of everything that's covered. If you go online and you research other companies, you could find that. But with theirs, you can't find it and that needs to be on the website.

I did the research, and it seemed like CARCHEX was a tough one, and offered the most coverage for my vehicle’s circumstance. So far CARCHEX has been good. I received all the information, and they set me up pretty easy.

I put in a claim just to have them deny it when I did EVERYTHING I was supposed to do and kept up with my car. But because it was “too expensive” they tried everything in their power to not fix my car. They are rude and I will NEVER do business with them again. I have a foreign car so if you have a foreign too they WON'T fix it. It’s too luxuary for this CHEAP company! Very sad! Even Audi couldn’t believe their actions!!! Very disappointed!

I bought a used truck and it's in great shape, but I wanted to protect my investment and getting a protection plan is a safety blanket. When I went shopping for plans, Carchex was the last one I called and the guy was more knowledgable than the other sales reps. He answered all my questions and gave me more information than what I was asking for. All in all, my experience with Carchex has been informative, quick, easy, and painless. I also like how they warranty the vehicle for more than the value. The other companies don’t do that, and they don’t tell you that too.

This warranty is a waste of money. I needed a drive axle replaced. The boots were not busted, but would not be replaced due to dealer price high cost of part. Wanted me to get part from Autozone. Have shop install part from them. No shop will work from parts house as them. Part was 499.00, I had 15,000 limit and Carchex wouldn't cover part and labor. I had to repair car myself. Keep service writers on phone 45min. Need coverage get from dealer new or do real searching for better. Odds are will not find good one. All warranty companies are similar. You would have to have service records very well kept, to get anything covered. It has taken me 2half yrs, to make sure they would be good.... they are not.

CARCHEX has been great and the persons I've spoken to have been very friendly and cordial. Having a policy is very valuable to me. I have a luxury car, an Audi A8, and I didn't wanna take a chance that something can go wrong. It's a very expensive car, so I got the policy and CARCHEX has been been wonderful so far.

Carchex was great and Nick, the person who lined all this up for us, did a really good job. He very thoroughly and intricately explained the extended warranty. He also had high integrity which he was not afraid to manifest.

Carchex had better rating and I changed. I already paid them so much money, but I didn't mind. I don't have the engine because I know coverage doesn't have that. In two years, I haven't put 1,000 miles in the car. I don't drive much, but you'll never know. This is man-made. So for safety, I thought I'd take their coverage. But I don't know what they've offered to me. It's like I'm wasting money. Their rep said that they cover bumper-to-bumper or the engine, but I got confused because I was switching from one to another one. Then when he sent me the contract and I read it, I didn't really know what they cover exactly. It seems like there are a lot of things that they don't cover. But I appreciate that I received the contract already. I had been paying the other ones for six months and I never received anything. For now, Carchex seems to be a good company.

CARCHEX has always been good. I’ve been their client for more than 12 years. They helped me on a major repair on one of my cars. They approved them, and it worked well. And that was about 10 years ago.

My sign up with CARCHEX went fine. With the way the representative talked and explained it I decided to go ahead and give it a chance.

I purchased a vehicle and CARCHEX was a better coverage than what the actual dealership offered me. I initiated the purchase online and then I was followed up by a phone call from a representative, which was very helpful in giving me what I needed and providing me different options. Overall, the experience was great. Considering the type of vehicle that I got the coverage on, having CARCHEX is very valuable.

I bought a 21-year-old '98 Mustang convertible with over 50,000 miles on it. I wanted to make sure that I have it for a long time and that any of the mean things are covered. I went with CARCHEX and their rep Gerald worked his banana off to find me. We were going back-and-forth all day long about what I wanted, what he can offer, what was covered and what wasn’t covered. He really worked it hard to make sure I was happy when I was done.

Everything was phenomenal with CARCHEX. They explained all the details as regards to what the product covered, the pricing, the affordability, and all that good stuff. They were able to cover everything with the exception of the emissions, but there's nothing you can do about that because it's an '08 vehicle. Other than that, I got a really good deal as regards the coverage, so I was very happy.

Everything was great.The first guy was phenomenal. He got his manager on the phone, and the manager was great also. They explained the warranty. However, I was the one who signed up and they had my son's name spelled wrong. Also, I wanted the Titanium plan but I had to fall down to the Deluxe because it was a buyback from the dealership. I haven't had to use the warranty but once you get into it, you would really find out the do's and the don'ts of it, when you need it. They're gonna tell you there's a fine print somewhere. But so far, I would recommend CARCHEX.

I’m a mechanic myself, and I was reading into CARCHEX's warranty. I noticed that a lot of stuff wouldn’t be covered. My car is manual transmission, and I have a lot of after-market parts in my car. Supposingly if I do the maintenance, I have to have receipts and stuff. So if I’m doing my own transmission flush, oil change, the differential fluid, I have no receipts for that. I didn’t want it to backfire, so I just cancelled it.

CARCHEX gave a good pricing and I had a good experience in purchasing my protection plan. It was easy to get everything started. We purchased a vehicle in March or April, and we’re getting close to our 100,000 miles. Because it was used, they only guaranteed it up to a 100,000. The representatives answered all of my questions and they explained the warranty coverage well.

Overall very happy with the service we received while purchasing our extended warranty through CARCHEX! They were very helpful and explained everything really well. I was asked to write a review earlier and I confused this with a different place so I’m rewriting my review. I highly recommend this place! Sorry CARCHEX for the mixup!

I can't live without a vehicle protection plan. I don’t like the surprises of repairs. I also like to have as much peace of mind as I can get. Getting a vehicle protection plan from CARCHEX was super easy. I like the fact that they can negotiate on your behalf and get you the best coverage. Moreover, they try to fit your budget. I found them online through my employer discount website. I submitted an online inquiry and the rep called me right back. My interaction with him was very positive. He was nice and helped me out a lot. Plus, he knew a lot. He knew about my car, the vents, and how much miles I had. He even helped me get a discount and got me on my way. My experience with CARCHEX was perfect.

I have been taken for a ride. I have been trying to cancel for a week. Every time I call I get sent to voicemaila after I've talked to a customer rep. I'm so annoyed right now. I've submitted a complaint to the BBB.

My friends have Carchex for their vehicles and it seemed to be a beneficial thing to have. I wanted to have extended coverage for the stuff that happens under the hood that surprises me from time to time. When purchasing, the Carchex rep was really helpful and was willing to answer any questions I had. It was a very pleasant and informative experience.

Good customer service, friendly staff, also very knowledgeable of the different plans and packages. No pressure sales and pushing to sale the most expensive plan. They also answered all my questions and any doubts I had. I’ll be 100% satisfied when I use my plan and customer service is the exact same as the sale of the plan.

I had bought an extended care warranty with Toyota and my warranty expired. Two weeks later, I had a huge bill for something in my car and they didn't honor it. I read the reviews on Carchex and they were good, so I decided to buy another extended warranty with them. The experience was wonderful and very nice. They had very good PR and they tried to work with me and tried to get me the best deal. So I was satisfied. They also explained the benefits and how to file claims. It was very easy to understand. I started it on August 1st, so I had to start paying on it. And they give you 1,000 miles in 30 days before they kick in on their warranty.

Having an extended warranty is a safety part for the car when you buy the car. I believe that CARCHEX is a reliable site and signing up for it was easy. I did not purchase the extended warranty through CARCHEX. But then, what was stated on CARCHEX about the warranty was much helpful for me to select the warranty part as far as the cost or other options are concerned. But my old car report was not perfect. If you look at my car repairs, it was mentioned that the accident was on the front. Whereas I didn't have any accidents on the front, it was on the right side.

We're traveling and we're gonna be doing lots of going across country. Our son had a van that he took really good care of so we bought that from him. It has 90,000 something miles on it and we're gonna be putting several thousand on it really quickly. We wanted to be sure while we're making these long trips, so we needed an extended coverage. We've used another company years ago on a minivan that we bought that didn't have a new warranty on it. It had been wrecked and was rebuilt, and so we bought the warranty on it. We had really good coverage with that company when we used them and so it paid off what we spent. We got CARCHEX on our van now and the purchase experience was good. However, the salesman was a little bit pushy and I had a really short time to give him an answer. I didn't like that, but I like the coverage and everything else. So, I overlooked that and hadn't meet with them. But overall, I'd recommend CARCHEX.

The review is not indicative of how I feel about the warranty service Carchex provides, rather it will address my on-boarding process. My rep is Dan. Dan didn’t sell me the warranty, but he illuminated the value of the warranty. I believe his thorough when explaining the warranty; his patience when answering questions; especially his honest when addressing difficult (i.e. negative reviews) topics. I am in my Waiting Period; so I may be able to attest to the value of the warranty should I need to use it. Thus, all I can do now is hope Dan/Carchex will come through for me in my time of need. Here’s to the power of “Optimism”!!!

I got CARCHEX and everything was smooth and easy during the purchase until I worked on my credit card and was double billed. But they fixed it in a timely manner, so I’m good. Also, should I go through a claim, it would be easy as I’ve had CARCHEX before.

I was buying a used vehicle so a warranty seems appropriate. I was ready to pay for the another company and I said no ‘cause they had some suggestive advertising which was unable to be met in reality. And the Carchex people provided more coverage. Their rep assisted me thoroughly and it was a good experience. Also, their coverage is easy to understand. I got their coverage a month ago and they were twice the price of everybody else, but I was very satisfied with them. They've all been great.

This has been a joke for every claim. My CARCHEX rep tells me it's covered but Royal Admin where you have to run the claim though has denied several different claims already. Working on one now that they had me submit a new claim for something I already had a claim on? Claim **. They seem to just be trying to run me in circles to tire me out and my preferred mechanic already said they are going to get themselves removed from this Carchex preferred mechanics list as they have never had so many problems with a warranty company before. I have been going at this for months. About ready to throw in the towel and say screw it, cancel this warranty. It is not worth my sanity.

I purchased an older vehicle and I needed a warranty on it. Purchasing CARCHEX was easy. I did it over the phone, and their reps were very knowledgeable. They treated me fairly and they pretty much covered what I needed on my vehicle, what I was looking for. Hopefully, when I'll need them, everything will work out pretty good.

They were very courteous and kind and explain explicitly in detail about my policy. I would definitely recommend this company to any of my friends. Each time I called with my concerns they were quickly answered and put my mind at rest.

I was not happy with a decision that I made concerning an extended service contract. I spoke with Drew and he got my cancellation process started. I am hoping that this will be a painless process? I will update how this cancellation process was handled after its completion!

I have a 2014 RAM 2500, 6.4L, 4x4, Auto Transmission, V8 (105k miles) with all dealership maintenance records. The plan I received is decent (Deluxe Coverage through American Auto Shield, LLC). I reviewed my policy and it didn't include the Market Labor Rate and Emissions. So if I ever had any mechanical issues, I will have to pay an extra $40 an hour on labor rates. The plan only covers up to $100 and the dealer charges $140. On top of that, I am not interested in a $100 deductible (I prefer $50). On top of that, I put $500 down just to receive all the details (fully refundable). Decent plan for $3,560 (100K/5 yr) but just shy of a peace of mind. I have reviewed all the documents and will exercise the cancellation policy. Like I said, it was a decent policy but just short of what I was looking for. Thanks though.

Mr. Eric ** reassured me that I could indeed get my elderly car covered by a CARCHEX Warranty. I am as elderly as my car, so I needed assistance in understanding the contract. Mr. ** was both professional and patient. He answered all my questions and made me feel completely comfortable with this purchase. And the Agent who continued the purchase process was also very helpful and professional. He helped me get the payment arrangements that I could afford! As a pensioner, that was as big a worry as being able to get coverage! My contract arrived in the mail just as they said it would. Car maintenance is a big concern for Seniors. We want to keep driving, but often we can't afford the gas and maintenance of a vehicle. When something breaks, it often stops our activity independence. CARCHEX is going to help keep my car and me on the road and free of expensive maintenance worries. Thank you, CARCHEX and Mr. **. :-)

I have a pre-owned vehicle which already has an extended coverage and I’ve been happy with it. Then I got a mailer from CARCHEX that said my coverage was expiring soon and to buy some more. I called the number on the mailer and spoke with somebody. I asked if I already had a policy with them and he informed me that I did not. Then he told me what was covered, which was basically everything except routine maintenance, windshield, tires and paint. I asked him how much money it would cost and he told me it would be $180 a month over 18 months.

Purchasing from CARCHEX wasn't very difficult at all. Plus, their rep was good and knowledgeable. However, I never got the policy until after the purchase was made. I have 30-days to decide whether I wanna keep it or not, but there was a lot of loopholes that weren’t explained. Also, the pamphlets are still foggy about some terms and conditions.

Purchasing a vehicle protection plan from CARCHEX was a seamless experience. Their reps were really good. Since getting my plan, it has been very valuable.

When I found out that the warranty that I originally had for the truck had expired, I wanted to find a good company to have. CARCHEX had the best rating as far as the Better Business Bureau. The salesperson was very on top of things with my concerns. I would like to have the confidence knowing that if something happens, I have someone there to support me going at that time. Plus, talking to people I know, they’ve had a lot of problems with other companies. They purchased a warranty and when something happens, the other companies decide to turn down the claim. That has happened with companies like CarShield and Endurance.

CARCHEX was recommended from the dealer. I liked that their rep seemed to be sensitive to what I was trying to accomplish in terms of extended protection, and what I wanted covered. It was a great experience.

I brought a Warranty for my 2018 Grand Cherokee Jeep. It covers everything that the Dealers don't. Only thing dealers give is basic Warranty that covers the transmission. No electrical parts, air condition. The warranty I have covers everything and I only pay $100 dollars each time I go to the dealership.

I appreciate all that Carchex and AAS has done to resolve this claim. The engine came in this week and the dealership is currently working on the car. The process is going very smoothly and hope to get the vehicle back soon. I can't thank everyone involved enough for this to happen. I purchased the vehicle 6 months ago and was afraid of the worst outcome. I truly thank you for everything!

I purchased a new vehicle. and checked with CARCHEX and one other warranty provider. And the other one that I checked wouldn’t accept salvaged title vehicles. Erin of CARCHEX called me and gave me prices. She was very nice, straightforward and helpful. The experience was easy and quick.

Having a vehicle protection plan is very important. I liked the amount of coverage and the price of CARCHEX's extended auto warranty. I went with them and purchasing was straightforward and easy. The gentleman whom I worked with was very knowledgeable and he followed up.

I’ve had to replace myself two transmissions and an engine for my vehicle over the years. I thought that I should have insurance for it which I could pay upfront and the repair would be covered when the time comes. Signing up for service with CARCHEX was very simple. I put in my name, contact information on a website, and I got a call from a salesperson or agent within 24 hours. He explained the coverage to me and he was very upfront that there was nothing hidden about the cost. Thereafter, we played phone tag for a bit but that was as difficult as it got.

I have an older expensive vehicle so I wanted to make sure I had coverage. A warranty is very important and I spent almost $9,000 to cover two vehicles. Carchex covered everything and my experience in purchasing the warranty was wonderful. I spoke to four reps altogether and they all were phenomenal. They explained to me what was covered and the things that were not covered like normal wear and tear. As long as that's the case then I'm extremely happy.

I need work done on my car that I bought used. It needs an alternator, power steering pump, starter and an intake gasket and they say I am only covered for $128 of the labor and I am still paying my deductible of $100. They won't cover the power steering pump, and the rest is on me. WTF! I have never had a worse warranty than this. I have had extended warranties before and they have been great. If the motor blows up they'll put another one in but if something small breaks I'm up a creek without a paddle. Wonderful. People on the phone are even rude and condescending when you ask why something isn't covered. Can't get a straight answer and having the person talking to the shop call you is a joke. NEVER will I ever purchase something from this company again.

Renewing my policy with CARCHEX was very easy. Their reps were fine. I got all the prices this time also. But because I was coming back, they were able to take care of it a little better. With my previous warranty with them, I had a couple of issues and it was close to the end of the timeframe, but they took care of it with absolutely no issues. And I don't see any problem at all with asking anybody else to purchase CARCHEX.

Somebody referred me to Carchex and my experience in getting the warranty from them was good. The reps thoroughly assisted me and were helpful in describing the coverage. I'm getting mileage on my vehicle and I've decided I'm gonna keep it. I'm not gonna be trading it off. I hope I'll never use the warranty but if anything goes wrong, I need that insurance from them.

I been dealing with customer service, adjuster, and management over the course of 24 days. My truck has been in the shop for almost a month, they finally approved for a transmission to be replaced. I am still waiting as they don't have a clue as to when it's being delivered. The ETA was last Friday, a week later after numerous phone calls and being on hold for over an hour each time you call there still is no answer, my repair facility also called in but can't wait on hold for an hour for answers. So here we are no truck for another week going into 1 month, no answer, no follow up call backs. Stay away from this company. They promise you everything at the start of sign up.

I had an older vehicle and I was a little skeptical because I didn't know if a warranty was gonna be available for that. It has a little bit more high mileage, so I don't know if anything will start breaking down. I wanted to make sure that I was covered. I researched on my own, trying to see what was right. The CARCHEX people are always helpful. They listened to my concerns and helped me out with the best package that would fit my situation. They made me feel welcome.

I’ve had Carchex before and I’ve had good luck with them so I signed up with them again. The rep was very helpful and explained the warranty pretty well.

I would definitely recommend CARCHEX to provide a Vehicle Warranty. The two people that I spoke with were very professional and provided accurate information. Gave me a discount for paying the entire amount for the extended warranty. Also, told me I could make monthly payments, if so desired.

I just signed up for a warranty a few days ago. The sign up process was awesome. That is the only thing I can rate this on so far, since I have not had to use it yet. I am hoping that my great experience continues with them for years to come.

I established my coverage with Endurance and I had my mechanic read over the Endurance contract. He had some questions and I asked them. I wasn’t really feeling comfortable with Endurance so I contacted Carchex. I had questions because I had already talked to my mechanic about the Endurance policy and I felt comfortable about the way Carchex explained all aspects of the warranty to me.

I shopped around and CARCHEX offered pretty much the best deal. I also liked their explanation of the services, so I went with them. During my purchase, the rep I talked to seemed to be pretty knowledgeable of the product and overall, my purchasing experience went well. So far, I spoke with three different people and the last person was the manager of the two other gentlemen that I first spoke with. He answered the questions that I had about what was covered in my policy. I was initially told that the service I asked about was covered under the plan I’m on, but then it was not. So, the manager called and stated that they would have to honor what I had asked because I was told that it was included. So, I’m hoping that it was included.

I bought an extended warranty so we have 5000 miles. It is a complete scam. I had one problem with my Brake light. I ended up having to fix it. It cost me $500. I had another problem with my thermostat which is in internally lubricated port. It’s located inside your cylinder head and your engine. It cost me $2000. I paid $7000 for the extended warranty new CarChex. This was a complete rip off. I will never buy another extended warranty again. Save your money and you’ll come out ahead. Don’t buy warranty.

He is very nice talking to a customer. He make customer satisfied with the value of what they are getting. Nice customer service. 5 star! Thank you ANTHONY **!!! I am very happy as a new client. I hope everything will go okay. They give me and make me feel comfortable with the price!

I got CARCHEX coverage on one of my cars and my experience buying it was very good. The young man that helped me walked me through what I wanted to have covered on the vehicle. Also, any time I had a problem with anything, I could call him directly and he would look it for me to make sure that they were doing what needed to be done with the coverage that I was paying for. I love their service. I like the coverage that they provided that I called back to get coverage on my other vehicle.

Another company called me and reached out to me about a warranty, and offered me a price, so I got online and googled the best extended warranty companies. CARCHEX was like number two. I clicked on there. They gave me a rate that was $100 some cheaper than what the other company was offering me. So, I just went for it and didn't look any further. The CARCHEX rep was quick and awesome. I was off the phone quickly and satisfied. I just got the little packet in the mail yesterday, too.

Wife found your site on internet and I called regarding extended service on my wife's car. I just wanted a quote after filling out questionnaire but was then connected immediately to a live individual who talked me into a policy. By paying in full I did get a good rate for what I was looking for. It remains to be seen if you stand behind your product the first time we have to use our policy.

A couple of days ago I purchased extended coverage from Carchex. The rep was great, and took the time to explain everything thoroughly. He was very patient as I asked my questions. The premium he quoted and the coverage were exactly what I was looking for. I was very thankful and impressed with this company.

I was treated very well and it was done very fast. Plus, they went out of their way to make it affordable for me. The coverage provided me was excellent, if my vehicle breaks down, I know that I can get it fixed - for intense if my transmission went out, there is no way I could afford to fix it on my own. Thank you very much.

We've had CARCHEX in the past and found that they paid for itself. Ken of CARCHEX was wonderful. He was very helpful in explaining what was covered, what wasn't, and in answering questions. He also never over pushed. He just let it be our decision and because of that, we had enough time to make our decision and decided to get it. Everything so far, as far as purchasing the warranty and getting the information, has all been wonderful.

I got another extended auto warranty but then I was looking at it and didn't see any reviews about it. I looked at the reviews about CARCHEX and saw that it was better and everybody knew about it. I changed to CARCHEX but then what their reps said to me is different from what is on paper. In the beginning, when they were talking to me on the phone, they said everything was covered and told me about the pieces they cover. However, they then told me afterwards that the person who is gonna fix the car is overcharging me and that they're not gonna authorize the fix. I don't wanna spend the money on a warranty for nothing so I cancelled the warranty a few days after I got it. Still, I'd recommend CARCHEX.

I was pleasantly surprised on how easy it was to cover the different coverages available and how they worked with me to choose the right coverage for me financially. They did not push me into something I could not afford. I had a financial emergency arise and they worked with me on rescheduling my payment.

When I was looking for coverage for my car, CARCHEX came out the cheapest. The other two companies that I looked into needed a lot more money. I signed up with CARCHEX and the process was easy. I would recommend them. The rep answered every question that I had.

It's pretty good to have a vehicle protection plan. I purchased mine with CARCHEX over the phone and their process was okay. I would recommend them.

CARCHEX customer service representatives are only out to get your money. Yes they are nice and friendly over the phone. Once you purchase an extended warranty from these cons you're going to regret it, once you find out that Royal Administration is the ones you have to deal with. You make your monthly payments but when you need to file a claim they deny you. Please it's nothing like what they are telling you. You have to wait days for an adjuster to come out and inspect your vehicle, you can only get a rental car if your claim is approved and you have to show 12 months maintenance reports on vehicle only so they can find a reason to deny you. I have been paying them for the last 18 months only to just be out of a vehicle and not feel protected now that I'm out of a car. It's a scam. Please look for a more reliable extended warranty. I'm hurt and feel use by this company.

Difficult to know. Have not received my contract to review. It has been 19 days since I signed on. Money taken out but no further information. Maybe 1st company I should had stayed with. I received full contract on line within 5 days.

I needed the extra protection and got CARCHEX. I looked over some reviews and they were the first company to call. They have a good customer service. They set up as automatic payment in the beginning, and I can just log in and make whatever changes I need to change. The warranty has been really important because sometimes life happens and you never know.

I liked the way that Anthony, the rep from CARCHEX, presented the plan. He was great and the price was good. Then I kinda talked to some other people that have it and they told me that CARCHEX was pretty good. So, I went with them and on a scale of 1 to 10, I'd give my experience a 10. Anthony was very informational, explained things in detail, and told to me what I needed to do if I had to take my car into a shop. He was very friendly, too. He even gave me his card and his extension number, so if I had any issues, I could call him. Other than that, I’m looking forward to add my wife’s car in the plan and when I do get to that point, hopefully, CARCHEX will hold up to their word. I’d recommend them to anybody.

I checked into a couple of other auto warranty providers but then Consumer Reports didn't give them a very good rating. On the other hand, CARCHEX was okay with consumer reports and the Better Business Bureau too. I went with them as they seemed to have the warranty I needed. The reps who helped me were very informative and let me ask questions.

I let my daughter and son-in-law use the car, and I didn’t know how well they would take care of it, so I got a warranty. I heard that a lot of those CV transmissions aren’t what they’re cranked up to be. I looked up CARCHEX online and they got the highest ratings. So, I went with them and the reps were nice.

A warranty is 100% valuable because things are pretty high nowadays. I have a Mercedes so that stuff is pretty high when you try to get it fixed. I needed to get something because the extended warranty that I had bought from them ran out in November. I had a couple of cousins that referred me to Carchex 'cause they have it. I talked to Alex and he was real nice. He explained everything and answered all my questions. He gave me a lot of information that I needed to know before I purchased it. It was a real good experience and I’ll recommend Carchex.

Carchex is what I’ve always had and purchasing it was easy. I just renewed it without anybody assisting me.

Very helpful customer service that helped me and even held onto my info to help me get started fast after I bought my car when I called back after shopping around. They had the best prices and best coverage I could find. I'd recommend them easy.

It’s a little bit more expensive to do some things on my car with it being a hybrid so I thought it would be safer to get a warranty than not. The car was out of warranty when I got it, but I had a couple of other phone calls from extended warranty companies and they were like 300 - 400 a month. I went with Carchex and there wasn’t any pressure. I asked the rep the first time he called to call me back since I went straight to work after I got off my 9 to 5 job. I couldn’t really talk then I started having phone issues. He was nice and he understood. Having a warranty, there are no anxieties that you get when you hear something is wrong with your car like what will it cost. I know what it’s gonna cost me so that’s the good part about it. I would have liked to have the hybrid battery covered. Unfortunately, we weren’t able to do that but everything else was covered.

My car is in good shape and I wanna keep it that way. I signed up with a warranty provider but a CARCHEX rep pointed out a few things about that company that I wasn't aware of. Although he knew what he was talking about, he was a little bit persistent and I felt a bit pushed. It also seemed like they weren't gonna take no for an answer and for me, it was a little bit too much. But when I did my own research and realized that the other company was not in the best financial health and not paying their claims, I thought the CARCHEX rep was right. I canceled my coverage with the other company and signed up with CARCHEX. Although they are a bit more expensive, I would rather pay a little bit more and know I was gonna get my money if something did happen and not have to fight for it.

The customer that help me out was really on point with how he explained everything. It was a job well done look at reviews for warranty had some good ones. Also the his manager assisted him to make sure that I was satisfied.

My factory coverage ended and I just finished paying for the vehicle so I figured I could afford to go ahead and pay for an extra coverage. Carchex claimed to have the best plan from the research that I did so I went with them. Purchasing the coverage wasn’t that bad but I had to get them to email me a lot of stuff so I could look at the plan side-by-side to compare it. If it was up to me, I could go on the website and look at everything side-by-side and what the price is, but it wasn’t as simple as that. Also, the lady was a typical salesman and I don’t like sales. I like to just see what my options are and make my own decision.

I bought a second hand car and I googled warranty provider and CARCHEX was the only one that answered. And their rep has been good. The protection plan has been valuable as full insurance on my car because they both complement each other. This CARCHEX is the internal, wear and tear, and the insurance is the external.

I did Carchex to find out all the information I could about my son’s car and I found out a bunch of information that even my son didn't know. I’m getting a new engine in it and I keep getting all these little cards in the mail saying his insurance had lapsed. But he didn't hear anything about all these companies that were sending me all this information. When I read it, it sounded like he had the extended warranty, but the one that was supposed to have the extended warranty on it, when I went to file for it, they informed me that it had lapsed. According to my son, it hadn't lapsed, but I wasn’t going to argue with them.

The customer service was great at CARCHEX when I purchased my warranty and Bill, the guy I dealt with, was fabulous. He had excellent follow-through, and he was very polite and efficient. He was just wonderful, which was why I went with CARCHEX. He explained the warranty and we started off with one. Then, he said I could get a bundle. Everything was good with him and I have recommended CARCHEX.

I was helped with excellent customer service after giving my information and was able to work out a good price to fit me being a college student! I spoke with multiple associates leading me up to the manager and everyone helped me with the upmost respect and kindness. Can’t thank you guys enough for going to the extreme to help!

Denied my claim after supplying TONS of documents and waiting TWO WEEKS without a vehicle. Will NOT pay for diagnostics as REQUIRED per the contract NOR will they pay for my rental, which is also apart of the contract. I contacted a manager at Carchex, Jason, and have yet to receive a response regarding this.

The factory warranty on our vehicle was going to expire. We had done some research on what was an extended warranty with the manufacturer and it sounded like Carchex was actually as good or better than the factory warranty. Singing up with Carchex was very simple. They walked me through a couple of the options in terms of payment time, months, years, mileage, etc. When I asked a very specific question about electronics if those were covered, they pointed me to the agreement online so I could actually read it and say it really is covered. They were pretty thorough in making sure that before I signed anything, I had as much information as possible to be able to make a decision. The rep was very good on all accounts.

I take excellent care of my car, and I didn’t plan on trading it in. I was gonna keep the car. It’s a 2008 and I bought it in 2009. And so I didn’t wanna be without a warranty. I did my research, checked around with other extended warranty companies. And I went with CARCHEX because, initially, the person I got on the phone explained the warranty a lot better. I’ve been with CARCHEX long before. And I haven’t even used the warranty, but that’s a good thing. That means the car is in good shape. I just renewed and this is the third contract with them.

I had bought an extended warranty when I purchased the vehicle, and it got to the 60,000 mile mark, and that was the end of that warranty. And I wanted to make sure I still had something. CARCHEX was one of the first ones to contact me after an internet inquiry and I signed up less than a month ago. I went in for a regular maintenance and started talking to another customer in the waiting area, and he said, "You know, you can get a better deal through the dealership, see what they have to offer."

I had recently bought a vehicle and there was no warranty on it. Having a warranty would help me a lot in repairs on my vehicle. I live on disability and for me to get something repaired, it would take me months of trying to save money to get it done. Whereas if something happens to my truck, the warranty can cover it and I don't have to worry about it. I went with Carchex because they have a big business and their rates were acceptable to my income. The person I spoke to when I was purchasing the warranty was very courteous and knowledgeable. They were talking to me nicely. Whereas the man from another group I was considering purchasing a warranty from before I signed on Carchex sounded really forceful and it stressed me out. I couldn’t deal with that. It’s like he was trying to pressure me so I didn't take on that company. I took on Carchex because the person I spoke to was very considerate. They took their time and explained things to me.

Representative was very nice and gave good quality answers about questions asked. Broke everything down to my understanding and made sure I got the best deal and I'm real appreciative. Even got my mom a great deal on her coverage. Better than the last representative she spoke with from the same company and I know she's happy about that as well.

I was looking around for an auto warranty and CARCHEX was pretty good amongst BMW owners. One of the shops that serviced my car also recommended them. I went with CARCHEX and buying vehicle protection from them was an easy process. I had a bunch of questions and their reps answered them no problems. Thus far, having my warranty has been very valuable.

I am a returning customer to CARCHEX because they know how to take care of their customers, they say what they say they are going to do, and they do it for the right price. Ken took care of me this second time around when it came time to purchase another warranty plan for my next vehicle purchase. He helped answer all my questions as we walked through all my options. Ken, the sales manager, worked with me on pricing and complete and comprehensive coverage (Thank you Ken).

I had an extended coverage on my wife's vehicle and when I purchased a car several months ago, I decided to get an extended warranty on that one also. But I didn't really like the one that was on my wife’s vehicle, so I looked on the internet for another company. I saw CARCHEX and signing up with them was very easy. That was done right over the telephone. I also did an email online to inquire and I made calls. The rep I talked to was very friendly and explained all the answers to the questions I had. Having the protection plan is good and I feel more comfortable having it. In case something major happens, the expense would not be out of pocket.

I had to cancel my warranty with CARCHEX because what's covered and what's not were not what we thought they were. We thought it would cover more. When we started reading the papers they sent us, it seemed like every time that they said something was covered, then there was a way to get around that. It seemed like they had a loophole for everything. For a new car, CARCHEX would be great. But I have a ’94. It's not so great for an older vehicle.

I just read a review about they must be paid off commission. I believe so because I was on the phone yesterday 7/13 with an agent and kept asking was I purchasing a policy today. He also stated he missed 4 calls talking to me and if I needed any more information he needed to know if I was going through with policy today red flag number 1. Number 2 I read a lot good and negative reviews and a lot of their customer state that sometimes you have to pay for a break down of a part. Now let me get this correct I'm paying for a warranty incase my engine goes so I won't have to pay out outrageous money bad but 1st I have pay thousands of dollars to see if the engine is bad because of the previous owner. If I had thousands of dollars upfront to pay for this I wouldn't need you guys.

I got a luxury car and I've never had a warranty before. I've heard horror stories from people like if something breaks, how expensive it could be and everything else. A warranty is valuable if something happens. I was a little hesitant and I didn't buy an extended warranty at the dealership because I feel like they just screw you, but I didn't get that sense from Carchex. The person I talked to was really friendly. He did a good job selling. He told me benefits that I didn't know existed. It was the first place I called and I didn't even call anywhere else. That's how good he did. I looked in the internet at a few different places and I had a couple I was gonna call, but after I talked to Carchex, I didn't end up calling any of the other places, even though I had planned to.

CARCHEX is great. I purchased their warranty for a used vehicle and I had a good experience. But they should tell you it’s taking effect in 30 days and how many miles you have to be. Other than that, they were thorough with the forms and they helped and worked with me. They also told me that if something goes wrong, I should go to a certified place where the car needs to be fixed and the place would contact them.

I got extended coverage for my car because I didn't want to have a trans or engine go out and not be able to have it covered. CARCHEX was my husband's choice and purchasing from them was easy. Their reps were informational.

Tried three times to get work done on my car but CARCHEX never gave service department authorization. Complete waste of $2500 dollars. Will never ever repeat this disaster! Will never ever repeat this again. Will never ever ever repeat this disaster again.

The only downside to this product so far is the 30 day wait after your first payment before it kicks in. God forbid anything would happen but if it does you are not covered. You have to wait 30 after your first payment. I would give it 5⭐ if that was different.

A woman from CARCHEX called and asked me how many miles I had on my car. It's a used one and when I got it, it had 43,000 miles. Then she asked me if I wanted to continue with the warranty and I said, “Yes.” Setting it up was easy and took just a few minutes. The professionalism and the quality of service by their reps were good.

I have had three situations which I put in claims on with my covered vehicle. The first one was with my audio system because my vehicle is a high end vehicle being a Audi A8L I take it to an authorized Audi dealership. The vehicle stayed in the shop for 3 weeks while Carchex decided whether to pay for the repairs which they ranged with the price of repairs with the cost of repair minus testing to find out what to repair. This is totally a farce. How would the shop know what to repair unless they test first which I have to pay for.

I already had a cover with CARCHEX once before and they had good service. Plus, my claim experience was perfect. Purchasing this recent extended warranty wasn't that different as long as I know I got good coverage. The payment plan they set up was all right and I like it. Overall, it was excellent.

With my warranty expired, I went to CARCHEX to purchase a plan considering their price. And it was a good experience. However, when I checked their reviews, I read horrible ones about the actual service if you ever had to use CARCHEX. So, I sent their guy an email asking him about that. Why were there so many people that are having problems with using the service once they get it. I never got a response. Even though the customer service for the sales side is really good, it’s their product that you buy. And I’m not clamoring for the opportunity to send somebody money for nothing. Hopefully, I won’t have the nightmares that I’ve read about.

I had a previous Titanium extended warranty with Carchex and they denied repairs, stating the car had exceeded the mileage for the plan. They then offered me another plan and transferred me to a representative to issue another warranty. Months later they refuse to repair vehicle stating the repairs are pre-existing. They have collected 4 premiums and refuse to refund.

We’re reaching the 60,000-mile mark on my last Kia Vehicle and we anticipate keeping the vehicle for several more years. Even though we’ve had zero trouble with it, I’d rather put up a couple thousand dollars early than get a surprise down the road. I've used CARCHEX in the past, and they were solid, so I came back to them. If you just wanna have a policy, somebody will sell you one in two minutes on the phone, but that’s not the way I try to do business. In buying one, you gotta do your homework. There’s a pretty fair amount of effort required. Peter, the young man I ventured with, was knowledgeable. He knew the things I was looking for. He did a reasonable job in helping me zero in on what I was looking for.

I’ve used extra coverage before. I liked the security. Purchasing from CARCHEX was pretty easy. Someone called originally but I didn't have time. He gave me two quotes based on the coverage that I was looking for. I asked if I could get a followup to my email so I could look into it further. He said he would follow up with me within a week. Unfortunately, I never heard back from that rep, so I just went online and purchased the warranty after about 10 days. But I haven’t heard from anybody since I purchased it. The lack of a followup call and not hearing back is a concern. Right now, I’m left at having spent a couple of thousand dollars and having no paperwork. All I know is what I read on the screen.

I filled out an online form requesting a quote. A gentleman contacted me on the next day (Saturday). He was very nice and provided a quote. He then began to pressure me to provide my credit card info. I felt like it was too expensive and didn’t want to make a decision. I was transferred to a supervisor- also very nice- given a small discount & again pressured to give credit card. I ended up doing it, but I regret it and feel like I should cancel. I would have preferred a quote to be emailed so that I could look everything over and make an informed decision. The only email a received was a confirmation, but no details about the coverage. I had to try to write everything down and then make a quick decision. This is not my preferred way to do things. I wish I had been more assertive but I wanted to just express my feelings about the interaction. Thank you.

My car is 19 years old and it has 127,000 plus or minus miles on it. I was like, “What company’s gonna insure this?” but when I called Carchex, they did and they made the offer of the premium. I said there’s no way I could fit that into my account. I’m on a very fixed income on disability. A supervisor got on the phone and they extended the length of time that I would be paying on it by six months and they lowered the monthly amount. They gave me a discount for being a veteran.

My interactions with the service representative Ken were exactly what I needed from him. My first call was as a stranger to the product and the benefits. He took the time to explain to me so I could understand and learn what to look from other vendors. My second and third calls to him he handled with the exact level of information that I needed. I came back to CARCHEX due to his explaining the benefits in detail. I have already recommended it to others.

I have an expensive car and I didn’t have the factory warranty on it anymore because it has a salvage title. So, I called CARCHEX and they told me that I would be able to still get a warranty with having a salvage title. I just had to pay a little extra. My mother had sent me the link to CARCHEX, and then I just called them up to see what they offered. I have a full coverage already, from bumper-to-bumper. I just don’t have the factory warranty that covers the motor, transmission, and the electronics in the car. So, I wanted to get that added to my full coverage because I was unable to add it from my insurance.

I shopped around at four other places for my Mazda Miata but decided to go with CARCHEX because of the service, honesty, attentiveness and value. Bill was really great and it helped that he was located in my home state of Maryland.

I thought I would keep my car. I only have 30,000 miles on it and it's in good shape. Plus I like it and I’m retired. I don’t need to use it everyday. But it was out of warranty. I looked on the internet and CARCHEX was recommended. Then purchasing with them was a pleasant experience. The guy, Tony, was real nice on the phone. He explained everything and the price was good. They also set up a monthly payment plan and I was glad they had that because I would have hated to write a check on them. It takes a long time to get that money back in there. So when I can operate on somebody else’s money, it’s always a good thing for me.

The warranty on my vehicle expired and given the better rate, I purchased one from CARCHEX. The experience was great and the rep was knowledgeable, helpful and friendly. For a claim, I would just go to a dealership and they would contact CARCHEX.

I looked up online available ongoing automotive repair warranties because my car is half paid and it only has 33,000 miles on it. I decided to go with somebody independent rather than Honda because I’ll probably use other garages other than Honda. In terms of consumer rating, CARCHEX looked like it has 10 stars on several multiple sites. I sent an email and they got back with me. Time was running out and I thought I might as well do it.

I have tried to process my first claim. It has been a nightmare. I intend to cancel the contracts. I will have more to say about this when the saga is over. I was required to make a special trip to the service center to verify the $100 deductible -- WHICH IS A PART OF THE CONTRACT ITSELF.

I would recommend CARCHEX. When I checked online for the top five companies in the nation, they were in the top two. Plus, my purchasing experience with them went well. They seemed to be very knowledgeable about the questions I asked and they did a really good job as far as explaining everything. We received the thing today and I haven’t even bought the car yet. I have 30 days to cancel it though.

I was happy with how my experience with CARCHEX went. My car is a 2011, and I didn't have any warranty left at it. I got it covered because I thought, “How long can you keep beating the odds?” I used Google to see what the best providers were, and CARCHEX came up on top. I was also happy with the payment that they set up for me. The finance guy was very nice, and he gave me his name and his number so that if I had any problems, I could call him directly.

The process used seemed to be a high-pressure one. I was transferred twice to someone else despite being told "Do you mind being put on hold for a minute?" when each time someone else came on the line. Each time this happened when I asked that a quote be sent to me via email. The third person made the pitch that if I signed up right now I'd get two different discounts. I restated that I would have to talk with my wife about such a decision so would appreciate the quote being sent to me. I was told that I could only get that if I gave them a refundable $125 deposit. I had checked with a couple of other companies and none required a deposit before I got the "real" (discounted) quote. I chose at that point to end that call.

My representative was very informative and professional when signing me up for this service. I would recommend this service to other friends of mine. I was trying to sign up with CarShield and the representative was not doing what I asked of her. That's when I called your company.

I signed up pushed by the rep helping me to sign up as it takes one month for the policy to kick in. In the meantime my dealer sold the car to someone else. When I called back to cancel, I was switched to another department by the sales rep helping me, nobody answered when the call was switched. I left a voicemail message and no one called me back. However when I called back yet again to switch the policy to another car rep answered and switched me to someone who switched the policy. I was never called by the department for the initial cancellation.

It's beyond easy to sign up and impossible to cancel. Requiring a letter to be sent to keep the customer longer and give excuses on why they couldn't cancel. It's beyond a reasonable company. The response time is also abysmal.

James ** was very nice, professional and seemed to really care. The other man who assisted me in getting my payment through seemed to be more interested in getting the payment as fast as possible, not actually helping me. Huge contrast between the two men.

Everyone that I spoke to at CARCHEX was very helpful, professional, and polite. I had not heard of your company until I found you online. Your insurance was reviewed for me, I found that it was what I wanted at a price I could afford. I bought your product and hope I will not have to use it, but if I do, I look forward to your continued professionalism.

Sales manager would not offer discounted policy unless purchased right away. Asked to review contract first before signing, but would not allow. Too much of a hard sell. Lots of attention while trying to buy policy. When calling to cancel, have to talk with general customer service.

High pressure sales with a promise of 30 day cancellation policy. I found same coverage for half the price and have been trying to cancel for over 24 hours and have not received a response. I have sent 4 emails to 3 separate people and still no response. I will be calling my credit card company to dispute and report this company.

We loved the reviews on Carchex when we started looking for a vehicle service contract. They were extremely helpful and knowledgeable when we contacted them. Their service contract that we agreed on was their gold package and that seemed very comprehensive and reasonable for the price.

I heard about CARCHEX. I went online and then went to ConsumerAffairs and Better Business Bureau. I went to the top 3 sites, and CARCHEX is one of them. And they had a payment plan that I could pay this warranty off over time. It was also a warranty that I felt that was very reasonable. The coverage is fine. I have a very big car and I baby it a lot. I do all my stuff on my car that I’m supposed to do. I’m just apprehensive of being able to keep all the bills together in case I'm asked for stuff. But my husband said I just need to go back to the place where I get my stuff done, and they’re able to print stuff. So that shouldn’t be a problem. I just signed up with them a month ago and so far it’s been very pleasant. I was new to this and Sean was this gentleman who helped me. He was very thorough and talked to me.

I called CARCHEX and spoke to a fellow named Ken. We went back and forth, and then I talked to another company and they had a better rate. Ken said he went back and forth with his boss, and that was the lowest he could do. So I told him that I was gonna check with the other companies. I forgot the name of the company that Ken worked for, and I called the next one down, thinking it was a different company. I called the same company again, CARCHEX. I didn't know it was the same company, and the guy there gave me a better rate than Ken. It was longer term and less money. Then he put me on hold and he was gone for quite a while, came back and gave me the deal. It wasn’t until the thing was completely done that I saw that evidently, he went and talked to Ken. But they gave me a better rate, so I just took it and didn't go on looking anymore.

Rae ** helped me purchasing extended auto warranty for lease buyout vehicle. I saw online that CARCHEX has the highest rating for extended auto warranty. A Rep called me as soon as submitted the quote request online and connected me with Rae. She explained the warranty details and very knowledgeable on most common issues with my car, so I feel comfortable with the warranty she proposed.

I was purchasing an older vehicle and I liked CARCHEX’s comprehensive plan. Peter, the person that I spoke to, was very helpful and very knowledgeable. I came across on the internet a lot of negative feedback about CARCHEX so it makes me a little bit concerned and hesitant because it's a lot of money to buy an extended warranty. So, I'm hoping we don't have any issues.

I did a Google search and CARCHEX was one of the top ones. Purchasing their vehicle protection plan was pretty good. They explained everything well and I was pleased with the customer representative that I spoke with. Having it is valuable, but I can't fully assess until something happens. I just started less than a month ago.

I just bought a car and I decided to look into acquiring extended coverage for it. The purchasing experience at CARCHEX was great. The representative was awesome and very knowledgeable. She answered my questions to the best of her knowledge. I've recommended them to my husband.

In case I needed coverage on my engine, transmission or something else in the future, I checked on a website and checked the best option for me. I got Carchex and the reps did a good job.

I like getting coverage and I feel bad if I don't have it. I got an extended coverage to keep the cost down, and the guy from CARCHEX was very educational. Every time I had a question, he got right back to me. Everything's been positive.

I didn’t have an extended coverage and I knew I needed to get one. I found CARCHEX online then I spoke with someone over the phone. The quote they gave me started off high but I told them I couldn’t afford it. I spoke to a manager and he ended up giving me something that was more in my price range. Both representatives that I spoke to were good. They explained the benefits and everything that came along with the package that I have. I'm satisfied and I appreciate those who worked with me.

I have an expensive car, so I know I probably couldn’t pay for it if something big comes up. I looked on the internet for an extended coverage provider and went with CARCHEX. My experience was good. Their rep worked with me, and everything worked out fine. He explained to me a lot. I’ve asked him a lot of questions. He explained to me what would be covered and what would not be. He was really nice.

I've gotten extended coverage from Carchex in case I need a repair for my car 'cause it can be expensive. It's very valuable to have. It was easy to purchase and their reps were very good and polite. They assisted me when I needed it and answered my questions and whatever issues I had.

When I bought my car, they gave me an extended warranty for 60,000 miles. I added some things that would come ahead with it. I got it through the dealership that I bought it from. And it expired at 93,000 miles. So, I figured I would go ahead and get me another one because they were good. I looked for the best people to get an extended warranty with, and CARCHEX popped on one site as number one. Plus, they had a Better Business Bureau endorsement. The CARCHEX reps went through all details with me and explained everything to me well.

For peace of mind, I decided to purchase an extended coverage for my car. I found CARCHEX online, then I spoke to them. I realized they are in my city, so that makes it a little bit easier. Their sales person was really good. Everything has been okay for now, and they were accommodating too with my demands.

My experience with CARCHEX was okay. I've had good interactions with the rep but he was a little pushy and was persistently calling me back and making me think about getting the extended warranty. I hope I get all my money's worth.

Purchased my policy June 6. My wife and me decided to trade the car in for a new one instead two days later. I'm trying to cancel and get a full refund. I keep getting the runaround and I'm sick of it!! The seller told me, "Well your next billing date is not till July 7th," which is a lie. Next billing date is June 30th. I'm not that stupid. I want my 100 dollars back, No hassle, No runaround!! If necessary I will get a new credit card and cancel the other one so no other amount of money comes out whatsoever and file a fraudulent charge if any more does which I made perfectly clear I WANT TO CANCEL AND WANT my 100 back asap.

My vehicle is getting to that mileage. I needed to make sure that I was covered and purchasing Carchex has been great. The rep was very knowledgeable and willing to help. The payment plan was very reasonable.

This company does not deserve any stars but I had to select at least one star to tell about my experience. I purchased the Centennial Plan in March, 2019, a few days after I purchased my older well-maintained vehicle. A few months down the road, I experienced some unresponsiveness so I took the car to an authorized dealer who proceeded to call Carchex. It took them two and a half weeks for Carchex to return the calls and another week and a half for an adjuster to come to assess the vehicle.

Very dissatisfied, after paying for 5 months my car broke. They canceled my contract and now I have to wait 60 days for a refund and need to pay out of pocket for repairs. My car sat in the shop for 10 days waiting to get an approval for repairs that were denied. Every time I called I was told something different. My request to speak to someone with authority to advise me of any issues was never filled. My car is still in the shop waiting because my money has not been refunded.

I just got a warranty from Carchex last week. They asked me a bunch of questions, and I asked them a bunch of questions. Everything went very smoothly.

CARCHEX was listed right along with the Chrysler Corporation warranty online. And I was sold on the price. I got the salesman competing with the Mopar price. Also, what I understand is they’re top-of-the-line. My experience with the company has been good.

Had a terrible time canceling and the contract will not cover any expense over what they determine is the cash value of car. To me canceling should be easier and frankly done online. I also believe that coverage should be upfront.

I found Carchex online. It’s rating is higher and it has good reviews, but it's bit more costly. It will be better to pay monthly rather than 24 months in 5 years. Still, when I bought the extended warranty, setting it up was very quick and the people were all very helpful.

I was worrying about having to come up with a significant amount of money out of pocket if I have problems with my vehicle. So, I decided to do some research and based on the rating of CARCHEX, which was an A plus in the Better Business Bureau, I decided to move forward with them. It was a matter of trying to get the best coverage and when I looked at the reviews, it seemed that most of them were positive. And when I purchased the plan, the process was seamless and things went pretty smoothly. Their reps were very knowledgeable and very informative, too. My interaction with them went very well and I have no complaints.All in all, the warranty is extremely valuable to me, especially when you have a payment to meet. One of the last things you wanna add on top of that is significant repairs.

I have a relatively new car and when I initially purchased it, I did not get the extended warranty. But now, my job requires me to travel more so than I did before and that’s why I got the extended warranty. I looked at two other providers but when I spoke to the representative at CARCHEX, I liked his spirit better. Sometimes, you will make a decision not based on the company itself or the company’s attributes. It's just the person that you’re speaking to and you’re hoping that the company has similar values to this particular person because they're there.

My car is getting older and having a warranty is good. I went to the Better Business Bureau website to look at warranties. I ended up calling CARCHEX and I didn't have to be on the phone long. It was definitely quick and easy. Customer service was good. When I was supposed to make my payment, another payment had hit, and I couldn’t make the whole payment for CARCHEX, but the rep made it work. So, that was good with me. It was a good experience. I'm happy that they're BBB accredited.

I’m going to be going out of town for six to nine months, and I wanted to make sure that if anything happens to the vehicle while I'm gone, my wife would be taken care of and she wouldn’t have a lot of hassle. I looked online and did research and then when I read that CARCHEX does coverage up to 200,000 miles and most of them only went to 150,000, I signed up with them. Their rep, Benjamin, was really cool and worked with me. He helped me out as much as he could. Buying the protection plan from CARCHEX was easy. It was a quick process. I told Benjamin the time that I would like to see the transaction happened and he was able to make that happen.

The warranty is totally valuable and I hate to drive a BMW one. It can be expensive to repair. I got an extended warranty and the process was smooth. I got carchex because of the price and the rep and I had actual conversation. He wasn’t reading from a script, which was really important.

Getting my vehicle protection plan from CARCHEX was very easy. The rep whom I spoke with walked me through the whole process. He was extremely professional and very knowledgeable. He explained my coverage options and what each plan entailed prior to me getting a plan.

The company gave me a brand new 2018 Dodge Journey so I canceled the CarShield insurance that was on my car. Two weeks later, they called and said something went wrong. They never called the bank and told me they were gonna need the vehicle back so I took it back. I got my car back and searched around for something different than CarShield and got Carchex. It’s pretty awesome that Carchex worked with me to get my payment to where it was almost the same with CarShield. They also told me that Carchex is better than CarShield or is one of the best ones out there. Purchasing the plan was awesome. It went really smooth and the gentleman was nice and thorough. My experience with Carchex was awesome.

My experience in purchasing my plan with CARCHEX was good. The guy knew what he was talking about. He made things easy. I was very satisfied.

I bought the car and it's still under the manufacturer's warranty right now. As a matter of fact, I'm dropping it off to have it checked over real quick and I've given a few excuses for me to look at a certain thing even though there's nothing wrong. And I figured, since it's still under their warranty, I can get it out of the way now if I have to. The vehicle in itself is really nice and Outbacks don't seem to have a big problem with transmissions or engines or anything else. But it has so many safety features and my biggest concern was all of the sensors. So, I thought it would be worth it to go ahead and get an extended warranty, especially for a timeframe. Besides, I don't do a lot of driving, so the amount of years will long outweigh the amount of miles.

I wanted to make sure my car would not have any problem, and CARCHEX was a very good deal. The people that I spoke with were very helpful and professional. They explained what they were selling very well.

We were buying a certified used vehicle that we’re financing, and we wanted to be able to feel a little confident with the warranty that we would have some things covered in case we needed it. I compared several companies. CARCHEX and one other were about the same in compatibility and what they offered. And CARCHEX seemed like a better fit. The person I dealt with was well-knowledgeable, well-versed in the product. He made me feel confident on what was covered, what wasn’t covered, the length of the coverage, and the flexibility of the payments. So, everything was well done. He was very persistent.

When I purchased the 2018 Ram brand-new, I got the three-year 35,000 warranty. I'm already at almost 23,000 and I wanted to make sure it was covered after my factory warranty runs out. Having coverage is very valuable. You need it. I've had millions of calls from different warranty companies but I found CARCHEX online and their price was a little better than everyone else's. Purchasing the plan was self-explanatory, easy and very specific. I did it over the phone and my interactions with the rep were great. I've also gotten the booklet and I've read the book for how to file a claim. It just says that I gotta contact CARCHEX before I have any repairs done.

I already had extended coverage, and it was about to expire. It was a one-year contract, but I didn't renew it. I did some research on all of the warranty providers and for what I needed, CARCHEX was the best of them. Purchasing from them was a fairly easy experience. They were able to get me a better deal than initially offered, and it didn't take too long. Their rep was friendly and helpful and got me over to the right person to try to get a better deal on the package they were offering.

I bought an older vehicle that's out of warranty. I inquired with Carchex and a couple of other providers online. I did review their ratings online and Carchex had very good ones. They called me and the rep was very friendly and helpful. He gave me a price. I backed out a little bit and he pretty quickly came down on that price. It seems like a reasonable number and that kinda convinced me. I sent the sample contract to my mechanic and he agreed that it was a good deal so I called Carchex back and took their coverage.

The pricing at CARCHEX was good, and the product that they offered was a little bit more comprehensive than others. The customer service rep that I worked with was friendly and knowledgeable. I appreciated that it wasn’t really high-pressure as it was with some other companies that I was speaking to. So, overall, it was a pleasant experience. Setting up the payment plan was easy. There was a manager that came on the phone, took the credit card information, and then set the plan up from there. I would recommend them.

My customer representative Mr. ** was very professional. He made the process very easy and was impressed when he follow up. I would recommend this product to friends and family who is interested in purchasing an extending warranty for their vehicle. I purchased this warranty while my car was still under the 30 day warranty after purchasing an used car.