Stateway Auto Transport Reviews

We had a daughter in college and so we need to get a car to her. I just Googled “car transporters, Boston to L.A.” I called a few of the car transporters. They all immediately called back even before I knew what I was going to do. I can’t remember the particulars in the end, but when I suddenly realized when I had to go, Stateway Auto was the only one that could meet my timelines.

We just moved, so just for the convenience of dropping the car later in Chicago, we chose to go with Stateway. Their price quote was fine. We dropped the car off on Friday and they brought it over on a Saturday, so that’s seven long days. There had been no problems, no issues at all. Overall, their service was excellent and reasonable.

I was sick and I couldn’t drive to New York, so we had to send one of our cars to New York and I drove with my son in the other car. The price quote from Stateway Auto was pretty good compared to other quotes which were in some cases more than that. Everything with the experience seems to be okay. The only thing that I had as a problem was I wanted the car to be picked up on a specific date because I was there, and it turned out, I wasn’t there. I wanted it picked up on a Monday. It didn’t get picked up until Saturday. So that’s a few days difference. It made a problem for me because I had to find somebody who was available when the car would be picked up. In summary, it was a good experience. The car got here with no damage.

Stateway was the only carrier that returned my call and gave me several different options for my truck. They handled all the logistics, sent follow up emails and kept me in the loop. The day before my truck was picked up I had an email with the driver's name and 2 contact numbers. Made feel very comfortable with the whole transaction.

I’m 84 years old. Because I was moving back to New Jersey and I did not want to drive that distance, I wanted my car shipped. I went online, researched. Everything with Stateway Auto was just great. I’m very satisfied and they delivered it in less time than I thought they would. It was very good. I would say they’re great. I would recommend them to anyone.

Stateway Auto Transport recently handled the relocation of my father's vehicle. I had an overwhelming number of carriers to choose from, but I selected Stateway based on their family ownership. After placing my order, I was contacted by the owner (Sam) personally on a weekend. My decision was positively reinforced when the designated driver (Jerry) contacted me. He kept me informed of the progress from pickup to delivery with professionalism and courtesy, often sending photos by phone text. The vehicle arrived as promised without damage into my driveway is a tight residential neighborhood. My appreciation goes out to Stateway for completing this family task in a stress-free manner.

I just joined the army so I just moved. Stateway Auto provided me the lowest price quote. I had called a lot of different ones, maybe 20 different ones, and it was the lowest. Transport organizer was pretty cool and delivery driver was pretty friendly. We worked on a situation because he was going to be here before I was. Everything worked out fine. They were customer friendly.

I needed to ship my vehicle from Rancho Cucamonga, CA to Greensburg, PA, so I contacted Stateway Auto. Everything went fine except I was led to believe that I would be able to track my car the entire way and I’m unable to do that at all. The online tool didn’t work. Overall, my experience with Stateway Auto was okay.

I really enjoyed using Stateway Auto as my vendor for shipping my car. I had a great experience with them when I moved my car to Arizona and they were just as helpful when I decided to move it back. They gave me a discount because I was a returning customer. This is great. You don't see this customer appreciation that often anymore. The staff is very prompt to follow up and to ensure that you feel comfortable with the process. I highly recommend this organization for cross country shipping.

Wifey was going up to take care of her mother in Ohio and she needed her car shipped up there. We went online and searched out all the companies and it was just a quote we got. We tried another company and they promised us with a 48-hour window and didn’t deliver. After waiting two more weeks, that’s when we contacted Stateway and they had somebody two days later. It took 3 days from beginning to end, from origin to destination with car. They handled it great. Stateway was able to find us a driver in no time at all.

I purchased the Lincoln Navigator in Kansas City. We were travelling at Eastern time to visit my daughters who lived in Missouri. I've been shopping for a car for months and I happen to find one. I drove it. I like it. I didn't buy it then. I bought it 2 weeks later. And then, I arranged for Stateway to ship it to California where I live. I found them on the internet. There's a website that grades all of these guys, 5 star, gold, bronze, silver, whatever. And I picked from the top of the list and called those folks, talked to the people who were running the place and made the decision based on the interaction with me. Stateway Auto Transport gave us a competitive price quote. I've used car haulers historically and these guys were good. They weren't quite as good as someone else I use, but I paid a lot more and it was a different scenario. Overall, they were really good.

I used Stateway Auto Transport service and it was a great experience. The carrier driver went out of his way to bring my car to my hometown because our trip got delayed. So I didn't really expect that. They were very accommodating.

I received my confirmation on June 4 for pick up at which time I had to leave a deposit. To date, my truck has not been picked up. As all the other negative comments, you only get answering machines. But I actually received a contact a few weeks ago and now and I still get the same response - "I'm sorry but your vehicle has not yet been assigned." Yesterday, July 22nd, I was asked if I would drive over 30 miles to meet a truck, even though my quote was for door to door. I responded as to it would depend on when, and to date have not heard back from them. I just can't believe that it has been over 45 days now and my truck has still not been assigned. They state they have their own trucks and are not brokers, so why has my truck not been assigned????

I was moving from Weston, MA to Des Moines, IA. I went online and put in my car information and different companies sent their quotes. I've been calling other agencies and checking and they tell me they'll try the job on but it won't happen. I have to go through like 3 different agencies before I ended up with Stateway. I come across Stateway Auto and think the price quote was fair. The person that set me up with the driver did a great job. The transport took 4 to 5 days and there were no issues. I recommended them to a friend of mine already.

I recently purchased a car online that was located in Portland, Oregon. I needed to get it to Houston and the Dealer suggested Stateway. I insisted the dealer get two quotes but it was clear early on who was the most competitive, Stateway by $250 in my case. I went online and found the site to get the number and although the site seemed a little over the top I was pleased to find Adam very easy to work with when we talked. I was very edgy due to the fact I was already purchasing this vehicle without ever testing it in person, so I had a lot of questions.

I called several times and always the machines pick up. Unable to communicate. Never received a date or time for pickup. When finally reached a person it was unable to provide answers or status. The confirmation info incorrect. The automated emails do not respond to the questions. I lost a week waiting for a surprise when it was the pick up. Never received a complete answer.

I purchased a vehicle out in Montana last fall. I just want to get it shipped back to Illinois, so I contacted Stateway Auto through my computer. I was very satisfied with the price quote they gave me. Overall, the process and follow up service they've provided were outstanding. I definitely would recommend them to my friends.

Excellent company. Picked up on date specified and dropped vehicle in front yard on date specified. There was even a carrier change in route due to a family emergency of the original carrier and it was still delivered on specified date. First company I have dealt with that met both pickup and delivery dates.

I received a price quote from Stateway Auto Transport. After receiving the quote via the Internet, I made a reservation for transport services. I subsequently received a call from Stateway. I was told the price they gave me was too low. I agreed to increase it by about 20 percent. They scheduled the pick up and I waited for the car to be assigned. After seven days the car has still not been assigned. I tried calling several times today from 9am to 4:30 pm with no return call. I will be requesting a return of my deposit and just fly to pick up my new car. Not very happy with the service, or lack of.

Everything went on very smooth with the transaction, the loading on the carrier and the transport, also the unloading. These guys are professionals and very straightforward, and the best part was they are very reasonable in prices. I will definitely use their service in future...

I had an excellent experience with Stateway. They came on time, came on schedule, and delivered the car without any damage. The guy from Stateway that I talked with was very polite, very nice. I'm happy with their performance. I would recommend them to my friends.

I bought an antique truck from a fellow in Alabama, and I needed it here at my house and use them. I started shopping for prices and then I saw Stateway. I put in for some bids, and they turned in a bid and it wasn't the lowest, but it wasn't the highest by any means. It just looked like a solid place, from what I was reading, so I decided to go with them.

I was in Mississipi, and I was on my way to Equine Dental School in Idaho when I was involved in a wreck there in Wyoming. I didn't get damage insurance. My truck was towed, as it was hit by a semi, and then 30-something days later, the auto shop decided that they could fix it, so they shipped it to Colorado and had it repaired there, and they expected me to come and pick it up. Fortunately, the auto shop gave me several names, and I selected Stateway to transport it. The auto shop did an Internet search to find Stateway.

It was over the web that I found out about Stateway Auto. It was one of the web searches where they combine different companies and they sent out a quote. I got contacted by a few different companies and they seem to be the best. I was relocating so I needed to ship my vehicle.

I selected Stateway Auto Transport because of their reasonable price. I had received many quotes and while they were not the lowest, they were very reasonable. I had an unusual experience as I was sort of hounded by a guy from another company who was badmouthing Stateway. This guy was telling me how my deposit would be taken and I would never see my car again. For the price Stateway was quoting, my car would never be transported across the country. I told my Stateway representative, Sam, about these disturbing accusations. He assured me everything would be fine and this guy should be concentrating on making his company look good and not other companies look bad, which made perfect sense to me.

I was very happy with the service that Stateway Trans provided for me. I would use them in the future.

I contacted Stateway about transporting my husband's car from NY to NC and was promised 1-10 day pickup and needless to say, it's way past 10 days with our vehicle still in NY and when you call Stateway, all you get is VM with no return calls! I will be disputing the deposit we had to put down with my credit card company and do advise others to stay clear of this company as they are a FRAUD!

I spoke with a representative, Rachel, and she told me that 90% of their vehicles are picked up within 1-4 days and my vehicle will be picked up during that time or, worst case, in 7 days. I made a deposit right away on June 18, 2013 and as of today, June 24, 2013, they haven't found any carrier or truck to dispatch, let alone the pick up promise within 7 days. Susie ** is assigned to my case and she never returns her phone calls. She is somewhat responsive to the emails but that is not much help as the vehicle is not even scheduled for pick up yet. They claim themselves to be a carrier and not a broker. I doubt if they have any trucks of their own and that is a total scam. Stay away from them!

Found a carrier as of 3:30PM EST June 24, 2013. Andy CSR Manager was helpful in making sure that my issue was resolved and found me a carrier to have my vehicle picked up by Weds.

This was the most positive experience I could have possibly had. The truck driver sent me updates throughout the trip and worked with me to get my car to the easiest location for me. I was so nervous that this would be sketchy, but it was very professional and easy. I would DEFINITELY use Stateway again if I need to move my car.

This company takes your deposit and doesn't deliver your car. If you want your car, you have to give up and find another transport company since you can't get in touch with this company after you have given them your deposit.

I actually had quite a few emails and responses to my request to transport my son's vehicle from PA to FL. What I like about Stateway Auto was the website and the feedback that I saw on the website, like the testimonials from previous people that hired their services. So that's probably the reason why I chose them. Plus the services were guaranteed and I just like what I saw on the website and especially the testimonials which are important if you ask me. And through my whole experience when setting up the move date, they were like right on time. It was affordable. The people that came which were a third party picked up the vehicle and had it delivered in two days. And it was outstanding.

Wow! These guys were great. I did a lot of research before selecting a shipper and Stateway stood out the most. They had the best reviews and their price was the fairest. The driver came to the pickup just two days after placing the order. Delivery was exactly on time. I would use them again.

I was very skeptical of all car shipping companies. I chose Stateway. I needed my car shipped from LA to MA. It took about 7 days to find a driver who would pick up my car. Stateway worked hard to get my car shipped. Sarah in customer service was the best. I didn't always get someone on the phone, but whenever I left a message or sent emails, I ALWAYS got a reply. The best part is I got a refund because the price I was quoted was different from the price I paid. Great company. I would use them again. Very trustworthy company.

Stateway Auto was recommended to me from a friend. They are very nice to work with and even got my car shipped a day early! I would use them again for sure. Very happy with the service.

They took our deposit and did not show up. When calling, all voicemail boxes are full. Email and you will get a response ("I am working on getting a driver assigned") but not a result. After 3 + weeks, we canceled.

The way I heard of Stateway Auto was that I just looked for transport companies on the internet and I saw them. I saw that they had their own trucks and it looked like it was pretty good. But then I didn't call them at first because I checked with the Better Business Bureau and saw that they had a C- and were listed as lot of complaints. So I went to another outfit, Magic Carpet, which had an A+ rating from the Better Business Bureau and that did not work out. They gave me a very low quote and then couldn't get (they were a broker) a driver to comply with it so they asked me for more money. I said I'll throw in some more, they wouldn't throw in anymore and then they couldn't get anybody on that.

I first tried to use U SHIP. I found them very difficult to communicate with. I am sure they are very good but the website is user hostile. I called several shippers and found Rachel to be very cooperative and informative. I never felt any question of reliability or quality. Your truck was where it was supposed to be, when it was supposed to be. The car arrived on time unscathed. The price was really good too.

Car was picked up timely in Ohio -- and ended up in an enclosed truck to boot. Transported safely and arrived in Houston for my brother without a hitch. Price is extremely fair, service great. I would recommend Stateway Auto Transport to anyone having to transport a car cross-country.

My husband and I did a great deal of research regarding the transport of my son's car to Massachusetts. We took the responsibility very seriously since the car meant a great deal to him. We could not have been happier with the service we received. Dan, the driver, was very polite and professional when he came to pick up the car. He said the car would reach Massachusetts within 3 1/2 days barring any unexpected circumstances. He checked the car thoroughly. We chose Stateway because we knew we could track the car also. The car was delivered to my son within 3 days!! We were very happy and he reported the same professionalism on his end. Thank you Stateway!

I spoke with Stateway Auto today. They are very nice as I said on my 1st review. They truly went out of their way to make me happy. Sometimes things are out of anyone's control but the way those guys just treated me, I will definitely be using them again. Thanks, Stateway. That's how a business is supposed to operate when things happen. Great company, great rate and very fair!!! Way to go Andy and everyone who helped along the way.

I had to ship my car to Stafford, TX. I went online and entered my information. There were a few companies that popped up. I sent them an email, and they responded to my request. Of course, I went with the company that offered a good price. I looked at Stateway Auto's website and got a feel of the company. I had a few exchange with one of the people from there. I think his first name was Dave, if I remember right. I felt comfortable so I went with them.

They are completely unprofessional! We're supposed to pick up my jeep after I paid them over the phone and after a month later, they still haven't picked up my car to be shipped. I can't ever get a hold of anyone and when I do, all they have to say is they are looking for a driver still!

I needed my car to be transported back home to Newton, MA from Indiana (where my daughter was in college). I asked friends from our synagogue if anyone knew of a company that offered car transport services. Two people recommended Stateway Auto. I spoke to Rachel, and she was really nice. She gave me a speech that was acceptable. She didn't have to go out, bid it or anything. She got back to me and gave me a quote that was cheaper than another one that called me the same day.

My uncle passed away in New Mexico and that's where the car would've come and go. I found out that he had used car transport whenever he was going somewhere. And so I went online and put in 'auto transport'. I got multiple people contact me regarding transporting our vehicle. I spoke to Bill from Stateway Auto, and he seemed to be concerned not only about what I was going through, but about the vehicle as well, and making sure that it got there safely. That's the reason why I went with him.

I selected Stateway Auto from a number of transport companies online. First, I tried another one and my experience wasn't too good. They weren't promising delivery and it was getting close to my deadline. But when I contacted Stateway, they got right on, their price quote was fair, and I was very, very pleased with the service.

I asked for an online quote to ship my son's Jeep to him (he is in the military) to Minot, ND and included the zip code. I got a quote... then proceeded to make him an airline reservation since their quote was reasonable. Two hours later, I get a call that they can't ship it to Minot, ND and I asked them why they gave me a quote. They said that is only an estimate. Rip-off for 2 reasons: #1 they quote an exact amount and their website says "no hidden fees"; #2 they couldn't even deliver his Jeep to the destination they quoted on. I am so angry.

The company read your review, and they helped to explain things to you in detail.

We needed a car out for a couple of months. I did a search online and found a website that said 'Like move my car' or something. Stateway Auto sent out a quote through email and it was fine; it was in line with the others. The transport took place in May. The pickup was fine, but the drop off was wrong. We just needed to have better communication. We got a call that the driver was in the area in the morning because he said that he was in the town next to ours. So we assumed that he'd be here soon. I did not get to use the online tracking tool. He didn't actually drop the car off until 10:30 later that night. I had to have someone receive the car for me.

I have a tractor to transport and that was really going to be the hard thing to get. Everybody else could do the trucking with the car, but the tractor was a special issue. I found out about Stateway Auto online. I checked about 5 different places and they weren't the lowest and weren't the highest. They were right in the middle which means fair to me. But it seems like they were the ones that were going to be able to get a drive here with the tractor.

Fast, friendly service (order#**).

I was shipping a car from Long Island to Modesto, CA and was warned that this could take quite a while. Stateway came through very quickly, and the car was picked up within a few days of placing my order, to my surprise. The driver called and coordinated with me to rendezvous, since the big rig could not fit in my cul-de-sac. Car arrived safely at my brother's about 10 days later. Not bad considering the long drive and the bad weather along the route.

We have used Stateway Auto Transport to transport 10 vehicles so far this year. Their service has been fast and reliable and we have not had any issues with them. I will continue to use them and recommend them to anyone needing transport services.

Stateway transported my car from New York to Florida. They picked up and delivered the auto at the promised date and time. I was updated throughout the entire process. I would highly recommend Stateway Auto Transport.

I had to ship my brand new car from San Francisco to NY (last minute) and had a great experience. The price was low (but competitive); the customer service was solid. The driver assigned to transport my vehicle was reliable and kept me updated with the delivery and drop off dates/times of my car. I would use this service again!

We had several quotes back for shipping our Yukon from Florida to Michigan. Foolish us we have never shipped a vehicle before and went with Stateway who was suspiciously almost $500 less than everyone else. The average quote was over $1000 and Stateway came in at $545! Too good to be true. We submitted our deposit and after several delays, we were told the quote was now $750 ($200 increase). Then further delays, the price we were told now was going to be closer to a $1000. We wasted three weeks and finally asked for a refund. They have the classic bait and switch. This company is not reputable. Just look at the remarks below. Save your time and frustration! Deal with someone credible! You always get what you pay for, lesson learned!

I was moving from Texas to Florida. I'm single and I have too many vehicles. I found out about Stateway Auto online. They were in the top 15 or 20 in the country. They gave me the best rate and service, so I went ahead with them.

I had my mom's vehicle transported during snow-bird season, the busiest time of the year. Stateway did what they said they would, and made this very easy for my mother and I. I would recommend them to everyone. Thanks again, guys!

This company is unbelievable! I have called them over 50 times and always get a voicemail. If you leave a voicemail, nobody ever calls you back. Once the driver picked up my car, it was fine. My confirmation said $675 for the delivery, and I paid $175 for deposit. The driver gets to the destination, and now it's $600 that I have to pay! Only that my contract states that I owe $500. Driver can't drop off the car because the contract they have with Stateway says that I have to pay $600! Of course the driver can't get a hold of Stateway and neither can his boss and neither can I! I refuse to pay for extra when my contract says one thing with Stateway, but Stateway has a contract with the driver saying I owe more. So now the driver is waiting for SOMEONE to call him to straighten this out before he can drop off the car!

From start to finish, communication was excellent. Sam (rep) explained everything to me and all my options to speed the process. We needed the Vehicle in Washington state by mid-May and it all went well as planned. Sara in customer service worked with us at both pickup and delivery. Driver was extremely pleasant and delivered our truck exactly where it needed to be a DAY early. I would highly recommend this company. They stay true to their words and service!!!

I hired Stateway to ship my Audi from Arlington Heights, IL to my home in Miami, FL. I have shipped my car twice before with two different companies and they were both bad experiences. I called Stateway when a relative referred them. I spoke with Rachel who gave me a fair price. They picked up my car in four days and had it in Miami three days later. Rachel was always there to answer my questions as I was nervous about shipping again. I will definitely use Stateway for my return trip back and I do recommend them above all of the other transport companies. Thank you, Rachel and Stateway.

Stateway Auto Transport is simply amazing! From start to finish, my experience was an A+. They were very knowledgeable and explained each and every detail I needed to understand about transporting my elderly parents’ car cross-country. The price was extremely competitive. I went with them because of the insurance they were able to provide from the start. All in all, I would not only use them again, but will recommend to everyone I know. Thanks guys.

Couldn't be happier with Stateway. I researched around 30 different companies before I settled on this one, and am glad I did. The quote they gave me wasn't the cheapest, but fair to be sure. I learned through my research that the broker (Stateway) posts the car listing on a board for truckers to decide which vehicles they will accept based on their trip criteria. So the lowest quotes probably wouldn't have been able to pick my car up on time, etc. The trucking company was also great! Gana stayed in touch with me and picked up and delivered our car on time. I would use Stateway again in a second!

I bought a car and had it shipped from Florida to North Carolina. I found Stateway Auto Transport on the internet and after comparison shopping found the price they quoted was good. From the initial contact to delivery of the car, it took about 7 to 10 days. I reckon it was the best service one could possibly have. They brought the car right here and put it in my backyard. The driver was very helpful and it was an extremely wonderful experience. I'd rate them a 6 really.

My son needed to transport his vehicle from Gilbert, AZ to Florida in late February or early March. He's in the service, so he has limited time and days off. The thought of me driving it there would have taken too long, and it would have been pretty hard on me so the shipping worked out for him. I looked online and found out about Stateway Auto. I got several price quotes and then people called me. I talked to maybe 2 or 3 people. They came on time and then got to Florida even earlier than expected. Well, the experience was good, efficient, and it was affordable so we're happy.

This was my son's car that Stateway shipped but I did all the setting up, etc. They told me that pickup would be 1-7 days. The truck came on day 4. I watched them load and unload the car. Everything was done professionally.

I was very satisfied with the service I received from this company. The price was more than fair (in comparison) and the issues were all resolved quickly and efficiently. I would recommend them.

This transaction was easy and the sales rep, Rachel **, was very nice and friendly. She helped coordinate the times and pickup locations for us. Vehicle tracking was very helpful as well.

I am an active duty Marine and we were relocated last month. I went with another company that really screwed me over. Stateway was my second choice. My biggest issue is that I didn't choose them first. They really helped out and I only paid $50 more for what was essentially immediate pickup service. My car was delivered one day earlier than the estimated delivery date. Now I recommend SWAT to all my buddies.

I moved from one city to another to attend school so I needed to ship my car. I was only able to interact with the persons who got my car, and they did a good job. They were on time when they said they would be there. The entire process took about a week and a half. They were very nice, professional, efficient and very helpful.

Everything that took place from the time I placed my order until my car was delivered was done very professionally and politely. I would strongly recommend Stateway to folks in search of a reliable shipper. Sam ** was my sales rep. I would recommend you deal with him.

We were moving, and I needed my cars transported over to Baton Rouge, LA sometime last February. I found Stateway Auto on the internet and decided to have them do the job because they were able to give me a good quote. I gave them the date that I needed the cars to be picked up, and they were there and picked them up in my driveway. I didn't bother tracking the cars on their online tool since I was being transported myself. When they arrived in Louisiana, they unloaded the cars about two blocks away, which was convenient, since we couldn't unload too close to the house. It was a good experience.

I previously made a complaint because they never called or scheduled my car for transport as they promised. I contacted someone else and was given a much higher quote but also with the explanation that Amarillo is an out of the way place so there would be more gas involved. The company states that they are trying to resolve this situation of a low quote that cannot be fulfilled. They are refunding my money and I did receive a very nice apology. Of course, my car still has not been transported as I am still waiting for a driver.

I needed my car shipped for college so I searched for auto transport companies on the internet. Stateway Auto's prices were competitive and reasonable, and they had the best way of getting the car down to where I was, which were the things I was looking for, so I went with them. The transport driver was friendly, professional and timely. Overall, I'm happy with the service they have provided, except for one minor thing. The vehicle that carried my car was apparently also carrying another vehicle, which was on top of mine, that had an oil leak. The oil leaked down on my car. Obviously, that's not the fault of anyone involved; it was just something unfortunate.

Andy, a manager at Stateway, worked hard to resolve issues. He also secured payment to cover the difference in shipping with my other company. All deposited money was issued a refund. Still listed as satisfied as it still really messed up my schedule with vacation and such.

I found out about Stateway Auto through the internet and decided to have them ship my car from Miami, FL to Adrian, MI. Everything about the whole deal was perfect. I only had one conversation to set it up. They told me that the driver would be contacting us. We had our information days before the pick up date that got us prepared. When the driver finally called to make arrangements, the car was picked up when they said it was going to be picked up.

Our experience was very bad as they don't answer any calls and it always goes on voice message. We are trying to ship our cars from Phoenix to Sioux Falls and are past our window by 7 days. We have no information about shipping our cars and had to leave them with a friend as we had to leave town for the move. Not recommended at all to use Stateway Auto. Don't be fooled by fancy website!

I had a very good experience with Stateway Auto. I thought their price was reasonable. They accommodated me. They moved the vehicle on time, and it got here safely. I'm a very satisfied customer, and I would definitely recommend them to a friend.

I purchased a second home so the vehicle was to ship to Florida. Then I found Stateway Auto through the Internet and they responded immediately. The person who called me was very well-informed and very interested. I got all of these emails from other companies but none of them called me personally. And the price that Stateway quoted was fine.

I had purchased a vehicle online. And to be honest, my understanding from the ad that I saw was that Stateway owned all the rigs. I guess I misunderstood that. So I felt it was safer to have somebody that owns their own trucks versus somebody who was a broker. But Stateway didn't own the truck that brought it. It was a private person that they subcontract with anyway so they were acting as a broker at that point, but I had no problems to complain. It's just wasn't what I thought it should be, but it was fine. The people I had interactions with were fine, and the carrier kept in touch with me on the time he would deliver.

I actually just searched online and then followed it up with the check on their ratings. I needed to transport my vehicle since I was relocated to Washington. I got the quote later and it was a fair price. It wasn't the lowest price I was given but again I compared that to the overall ratings from the other companies as well.

We purchased the truck off eBay sometime in March and I needed to get it transported from Texas to Florida. I went to a website and I clicked on a button and I requested a quote and they responded to me. I was very happy with the price quote. They came in with the lowest rates.

There were some problems with our vehicle and now that we were driving a short distance, it wouldn't make it on the highway so it needed to be transported a long distance. This happened in February. It was interesting to note that they seemed to be fairly well-organized. They had competitive pricing and once we had gotten the process started, it was interesting to see if it will employ sensitive contractors or either. Well, the driver was courteous. He inspected the vehicle and everything else. It's a straightforward thing. I would recommend Stateway Auto to a friend.

We were moving cross-country. We moved two cars and Stateway Auto did such a good job on the first one. We used them for the second one as well. The first one I think was February something of this year. That one was my wife's car. The price was very competitive.

From the moment of an honest bid to final delivery of our new Ford Flex, everything proceeded in much less time than anticipated. Once I approved the final price and made a date for transport, the car left NJ and landed in GA less than 36 hours later.

The vehicle was owned by my daughter. We had no need for it. I wanted to bring it to California so I can sell it. Then I was looking for quotes and found them on the internet. I was satisfied with the price. The process went off without a hitch. I had no problem whatsoever with the transport organizer. It went pretty much just as planned. I was well pleased with it.

I was moving, so I did a search on the internet and found Stateway Auto. The price quote I was given was very good. Everything worked just well. It was very quick because I needed to move quickly. The pickup point was we've met at the airport and the delivery point was close to my home in Arnold. And the day I got my vehicle off, I'd left some stuff in my car and the driver asked me for an extra $100 for the extra weight which I gave to him - I have no issue with that. When he delivered the vehicle, he was fine. It was quick and easy. I would recommend them.

My vehicle broke down while I was on vacation. There was just so many problems with it. Then my vacation was over, so I just needed the vehicle back. I couldn't put any more money if I needed a repair where I was. So I had to ship back rather than leave without my vehicle. The pickup point was Detroit, Michigan to Cohoes, NY. I was trying to find quotes online. I put my information and then the west side gave it out to 15-20 different places that all bombarded me with phone calls.

I was relocating. I didn't wanna drive my car; it was too far. Then a person recommended me to Stateway Auto that had used their services before. If he had a good experience, he wouldn't recommend me somebody bad. And I think the price quote was fair based on the distance. The pickup point was Tampa, FL and delivery was Sta. Maria, CA, coast to coast.

My son worked at the East Coast. He's moving back so he needs his car to come back. Before, I had a contract with another company, but they changed the price at the last minute. I was in such a hurry to find another company to do it. Then I got online quotes and I got tons of it. And then Stateway is one of them. Then I went into the Auto Review (whatever the auto transportation review) and then that's how I found them. Their price is competitive. And I decided to go with them because I like the way that they responded. And they stick with their price. And then they're very kind, very efficient and very professional.

The city that I sent from is Roscoe, Illinois and I sent it to Los Angeles, California. My daughter got a job in California so she moved out there and instead of me driving the car out, we decided to ship it. I went online and just asked for bids and I got a bunch of them. Stateway Auto was not the cheapest, but they were the most thorough when I talked to them and didn't have any hidden fees and things like that.

Stateway Auto did a nice job. I hired them to ship my vehicle. The pickup was Georgia and the dropoff was Erie, PA. It was just a one-time thing. I'm the seller and I am the buyer; it's in my residence. The transaction took two days. They delivered on time and communicated very well. It was good.

Obviously, Stateway Auto Transport has a real problem. They have way too many negative reviews to be false. I paid quickly and was told it would be picked up in 1-7 days. That passed, I called again and again and again and again and again. Really, all day. They don't guard the phone and everything is an answering machine. Finally, I get through. They said they would expedite and take less. Seven more days passed and still no pick up. Now, I got to do the phone thing again. But I got money and lawyer for free unlike some of you, so I am just going to have another company pick up and ship then sue and not settle in arbitration but actually make them come to court and put their words on record.

I learned about Stateway Auto through a friend. We were moving from Mahopac, New York to Sarasota, Florida and the main reason why I wanted my vehicle transported was that I didn't want to drive other than that. The price quote was good and the entire process took about 3 weeks.

I was relocating to Austin, Texas and needed a transport company to ship my vehicle. I googled for a transport provider and found Stateway Auto. I chose them because their price quote was pretty reasonable, they were persistent to my follow ups, and they had good feedback on the internet. Everything went according to plan. I did not have any issues. The service was excellent. They got my vehicle on time without any issues and the price was right. The driver was helpful and friendly. He provided all the necessary answers and his phone number so that I could reach him. It is the best experience that you can get with the perfect price.

I learned about Stateway Auto via the internet and requested for a price quote to have my car shipped from Brewster, NY to Las Vegas, NV. I was relocating. I thought it was a fair price so I scheduled an appointment with them. They made me feel good about my decision since everyone in the whole company was very friendly, professional, they give good information and the service is pretty satisfying. It took them five days to deliver my car after I set the appointment with them. The carrier that brought it to Las Vegas was awesome. He was very nice, friendly, caring, efficient and thorough. He made me feel comfortable that he was the one who was going to take my car across the US. He was also very prompt - from the time he picked up the car to the time he arrived in Las Vegas. I would recommend Stateway Auto because of their excellent customer service.

My husband had died down in Florida, and I had to have his car transported back to Cleveland. The price quote I was given I thought was very good. Their response time in giving all the information I needed was also very good. In less than a week they were able to pick up the car from Florida and deliver it to Ohio. The carrier did a good job too. The customer service they extended was excellent, and I would use them again.

I made a quarter bit of research on various companies and I found a site which shows the customer comments. I know that a lot of different thing could happen obviously. But I was just very, very pleased with Stateway Auto's service. The vehicle was owned by a company I have in partner with in Arizona and it was abandoned here in California. I just needed to ship it back to Arizona to be sold. I called to set it up. The price quote was good - it wasn't the lowest and it wasn't the highest. The interaction I had with the person I talked to was also very good. She told me that it would be scheduled within 1-7 days. Actually she called me back within I think 24 hours. They gave me a schedule time for it. We went from there. The process took probably about 8 days, from the initial setup to the time the vehicle was delivered. I also had interaction with the person who picked up the car - it was good. They came when they said they would. They dropped it off when they said they would.

I was shipping a vehicle, an 83 Mercedes 300CD back to Pennsylvania from Scottsdale, AZ. I just sort of looked at the websites, reviews. I sent an email then finally got connected to an answering machine. They originally said that they would match any lower quotes, so I shared that with them. We've had a discussion. For the small difference, I felt that it could be a good service. I thought the pricing quote was fair. It wasn't the lowest - the range was $700 or $750 up to $1200. It was $895. I spoke with Mr. ** and he explained the difference. I was looking for a good service and a safe delivery. I was comfortable with that.

I needed to send a vehicle to my nephew (2400 miles from my place). I set the arrangement of transport with Stateway Auto online. Their pricing and transport organizer are fine. The whole process took a couple of weeks. Everything was done good. Everything was fine. It was a great experience.

Stateway contracted with Pearson Automotive in Palmetto, FL to have my car shipped from Sarasota, FL to Fairborn, Ohio. I couldn't be happier with the entire process. Stateway contracted with the carrier. The carrier contacted me, picked up the car as promised, kept me advised of the progress, and delivered the car on time. Excellent work, I would recommend them to anyone.

I was coming to Kansas City area. I bought a car in Chicago and needed it here in Lee's Summit, which is a suburb in Kansas City. I filled out a form that gives you all the quotes. I got 20 quotes. Some offered less, some offered more. I actually put a bid request on uShip and I was given just real high bid on that. So I ended up with Stateway Auto. It was not so hard of a choice to make.

I moved from Rhode Island to California and I had two cars. I drove one out so I had to have one shipped. I did it online and I got a whole bunch of calls that started coming in from different companies. I was pretty much a little bit leaning toward Stateway Auto and one other company. It looked pretty close (the other ones were a little bit higher). Stateway Auto gave me a good quote and probably the best one that I got out of 10 companies.

I gave Stateway Auto Transport the contract to deliver my car from Walnut Creek, CA to Borger, TX. The car should have been here last week, Friday the 12th of April. I have been trying to get hold of them via telephone, but they don't answer their phones and I have been leaving numerous messages. I received a call from a girl named Danielle on Wednesday after asking a friend to call the company and pretend she was a new customer, and only then did they call her back and she handed the phone over to me. I was told they are still trying to find a driver. All I want is my deposit back so I can find a different company to get the car here as soon as possible. I start work on Wednesday, 17th of April, and the car is still in California.

I went on the internet and I filled out some form. I must have got responses from about 10 different companies. The lowest price quote I got was a $1,000; the highest one I got was $1,200. The quote that was given to me by Stateway Auto is like $1190 or something like that, but they were within range. And on their website, there was the ability to track. That was one reason I picked them.

It was a thankless experience with Stateway Auto Transport that I am happy is over. ConsumerAffairs really helped. Thank you Consumer Affairs and thank you Stateway Auto Transport for finally doing the right thing.

Stateway Auto is a damn rip-off! I canceled my reservations, and they still haven't refunded me yet. It takes them 1 second to take your money and forever to return it. This will be a legal case if I don't get my money soon.

I had to use them as they give me the lowest price from all of them. I was in a hurry to take my car from NY to FL (1100 miles). They asked for the $185 deposit and the remaining balance to be given cash to the truck driver upon delivery of the car. I went 3 days without any words from them. I decided to look on Google and found all these bad reviews. I was afraid I made a mistake and that it was some sort of scam. Then next day, they emailed me with a dispatcher. The truck arrived the next day from schedule and the car arrived to FL within 12 hours from pickup. Car was good to drive for a short period of time and the truck driver (Clarence) was a great. He helped me push the car and park it. I recommend this company but they seem to have lack of communication. It worked for me. The person who helped me was Rachel, ext **.

I got a fair price to move my car from VA to TX, and after getting a call from some guy from this company, he took my credit card information to use it as a deposit (this was the last time talked to anyone from this company). I called over a 100 times and all I got was an answering machine. I am still calling and keep getting the answer machine. It’s been three weeks now and my car's still sitting in VA. I’m still trying to get a refund, but I cannot get a hold of anybody. Thanks to their great service, I lost the sale of my car. I am stationed overseas, so I got offered the military discount. Beware. Don't use this rip-off company.

Trying to arrange for my car being sent to Colorado was, perhaps, the worst experience I have ever been involved with in my entire life.Their phone system does not allow for any direct call to the company and, 24 hours a day, all you will hear when you try to make a direct contact with any of their sales folks is something like, "Due to the unusual number of calls being received, please leave your name, phone number and a brief message," etc., etc., etc. I received the same message when I knew that the office was closed. It's simply amazing.

I have a car company in Brooklyn, NY and needed some cars picked up in New Jersey. I hired Stateway to do this move. They first quoted me a price and then after 2 days, said they needed more money to secure an expedited move of my cars. I approved the increase and waited for an update that my cars were moving. They then called me back to say they needed a deposit to move the cars. I authorized a one time $575.00 deposit and again, waited for progress. After 4 days, nothing was done. The cars hadn't moved and they charged over $2,000.00 to my company credit card! They stole money for a job they never ever attempted to begin! I don't know what else to say, but do not ever use these people! They are thieves and all they did was lie to me. My company is actually trying to press charges for this disaster!

I would not recommend the use of this company. My husband and I were looking to ship a vehicle between Dallas and West Virginia. Initially, they were very responsive to get my business but not responsive when it came to updates and status of the pick up of the vehicle my husband and I were looking to ship. They took a deposit of $175 and assured me that I would be contacted within 7 business days. Needless to say, no one contacted us and if not for me contacting them, I truly did not feel I would have been contacted at all. I cancelled the order earlier today and requested my deposit back from them. They cancelled it after trying to talk me into keeping my business with them, which I decided not to do (based upon my gut feeling). I was informed that it could take up to 7 days to return my funds to my account - an e-mail generated message also indicated that if I disputed with my credit card company it could possibly cancel the request altogether.

I have been waiting three weeks now to get assigned to a truck. They elude that they are not a broker, but have a fleet of trucks and drivers, which I believe to be false. They are very bad about replying or returning emails. Overall, I think they lowball their prices and then can't find a driver to haul it as cheap as they've quoted. Very unprofessional and unethical!

On the 16th of November, I contracted and paid a deposit of $175 to Stateway Auto Transport to have my vehicle shipped from Pennsylvania to Texas. It is now the 12 of December and I still don't have my vehicle and they haven't even assigned a driver. All I get is the same rhetoric as to how they are adding $50 a day to the driver’s fee to get me a driver. I was shuffled from one Customer rep to another and no one is getting the job done. This has been a real waste of time and money and now I am going to have to start over and try to find another carrier/driver.

Gateway stated that they could get my Buick assigned to a transport within 3 to 7 days at most. I was asked for and submitted a $175.00 deposit to get things rolling. The company never contacted me about any problems. The seller in Michigan was storing the Buick I bought in his garage. I phoned the company many times and kept getting excuses that it hadn't been picked up. It was to be delivered to Idaho. After about a month, I phoned them and told them to forget not trying to transport my car. I asked for a refund of my deposit and was given another runaround. They finally agreed to refund my deposit. This was over a month ago and it hasn't happened yet. I phoned several times and emailed them with no results. I would warn anyone to not use this company as it appears to be a scam at best. I will try to have my credit card company see if anything can be done as far as paying for a service that was never even started to be done.

I've used Stateway to transport 3 cars. Only one was successful. The fancy website makes them seem more legit than they are - they are truly just a broker and pass you along to another company. They advertise (and have for a year) a tracking system so you know where your vehicle is at all times. It has never worked. It is completely false advertising. I've incurred additional expenses (renting cars, hotels, flights) trying to adjust and change the arrival times of my vehicles. Beware, do not use this company.

I called and made a date for them to pick up my 1951 Dodge truck and the day before they were to pick it up, I called to ask why they had not called me for a pick up time. They wouldn't answer their phone nor did they call me back. Here it is the day they were supposed to pick up the truck and still no one has called me. I now have to have someone else pick up my truck. They took a $200 deposit but I am going to call my bank card company and dispute the charge. I am going to have my lawyer get a hold of them.

Kim, needless to say, I am very disappointed in the way my order was handled. Not only did I initially (after the order) get ignored and pushed off by Dana, the salesperson who set up the order, but was completely failed by your dispatch department. My car apparently never had a chance of being delivered within the time period stated on the contract and assured to be realistic by Dana. I understand completely that transport schedules are not always precise, but you had ten cars ahead of me going to the same area. You were unable to make transport arrangements for those cars, some for several weeks. I understand salespeople are not the most honest, often saying whatever is needed to make a sale, making those promises happen seems to always get placed on others' shoulders. But Stateway has some level of responsibility to its clients.

My Dodge van had cooling system problems while driving from Florida to Oregon. I parked it in long term storage near the Kansas City Airport and flew home on July 8th. After reviewing dozens of transport companies, I hired Stateway because they are a carrier, not a broker. I paid the deposit and got a pickup date within 10 days. Six weeks later, I am still waiting for a dispatch, paying storage fees the entire time. They will not assign their own truck to this job; they are trying to broker it. Everyone at Stateway is really nice on the phone and nothing happens. Now, I have to start all over again or fly back to K.C. and tow the van home myself. This is exactly the situation I worked so hard to avoid. My worst transport nightmare come true.

From the beginning, all I have heard were lies. They told me that my car would be picked up within 7 days, August 10, and they are now telling me that it will not be picked up until the 22nd. They told me that it would be delivered by the 23rd and they are now telling me that it will be around the 27th. On their website, they say that they don't outsource the shipping but I was just given the phone number of another company to contact about my shipment. I would never use this company again. They are impossible to get a hold of and when you do get them on the phone, all they do is lie to you. No one should ever use this company! Worst experience ever.

I have been lied to more than 10 times! I now have to rent a car, pay for storage from place I bought it from and people names Rachel and Andy are just fronts and liars. I am having my attorney contact the District Attorney for the county that they do business. I paid them the deposit that they asked for upfront and basically have been lied to since. I am shocked that the DA has not stepped in and shut them down much less cannot see how these people can even look their family members in the eye and sleep at night knowing that they lie to people all day long. If it were someone else in a position of authority, they would be behind bars. I paid them three weeks ago. It has cost me far more than I ever expected. I assure everyone on this site that my attorney will make certain these people are accountable. Every person who works there is somebody's child. It amazes me that nobody has conviction any longer. It makes me sick.

I was contacted several weeks ago by Andy from Stateway. He wanted to try and make things right by offering us our entire deposit back. He informed me that they have made some personnel changes and general business practice changes at the company.

I placed the order to ship my car from CA to TN on June 21st and they promised to pickup my car on June 26th or 27th and have it deliver to my house four days later. It's now July 5th and they haven't picked up my car yet. I called many, many times and left many messages for them to call me about when they are going to pick up my car, but got one call back after 10 days. They told me the guy named David who gave me the quote and charged me $175 upfront using my credit card had been fired on June 22nd. They also said that the days they promised me that they will pick up my car from CA which was either June 26th or 27th was not a guarantee date. It depends if they can find the driver or not. I told them that was not what David told me and of course the dude is no longer there.

Do not use this transport company! This is the worst car transport company in the country. The company staff is unresponsive and irresponsible. The driver is rude, unprofessional, and barely speaks English. First, they tried to dispatch the driver without even calling us to schedule a date and time. Then, on the morning of the pickup date, the driver called my fiance’s phone eight times at 7:00am, after I had specifically told them to call my cell phone and not my fiance’s. When my fiancé answered the phone, the driver told him that he didn’t have our address! The driver could barely communicate in English. The driver later called again, saying he couldn’t find our house. My fiancé had to cancel all his appointments for that morning so that he could go meet the driver and lead him back to our house. Ridiculous! I would never, ever recommend this company to anyone. I really regret using this company.

Due to time limitations Stateway was unable to pick my vehicle. The staff was very apologetic and gave me a full refund on my deposit.

We placed a request on 3/4/12 for our car to be transported from Columbia, South Carolina. We paid $145.00 deposit and $50.00 additional to avoid storage fees. As of yet, 05/20/2012, we have not gotten the vehicle. We were in contact with several agents for this company. We were told our car had been picked up, only to find out the driver left the car because there were storage fees of $750.00.

I just got to say this company is the worst ever. I live in Seattle and had a Toyota pickup in Richmond, VA. Schedule was set up on 2/17/2012. I was quoted $1275. I had a horrible time reaching a live person and always just voice mail or email. The truck wasn’t picked up until 3/14/2012 (almost a month late already) by the diesel auto transport. Finally, it arrived at my home in Seattle on 3/30/2012 and the cost was not $1,275 as the contract stated; actual total was $1575. If you need further proof, I'll be glad to share it all with you. Please never use this service ever. Here is my personal email if you need proof: **. What a horrible service and dishonest company.

I purchased a motorcycle from Louisiana and spoke with Eric from Stateway about the shipping. They had a great price and assured me that day (Thursday) that the bike would be picked up in a closed carrier no later than Sunday night. After paying the $195 deposit, the invoice read that it was to be moved in an open container within 1-7 days. It has been well over a week and the bike is still sitting with no projected date of pickup. I called my bank and emailed their company in order to get a full refund informing them that I would be calling my bank, my lawyer, and the BBB, and magically Eric called me instantly, literally within 2 minutes of my email. Do not use this company or allow them to scam you.

Is this a real company? I got a quote from this company to ship my car and I placed the job. They took a deposit of $175 and they never even made an attempt to contact the guy where the car is getting picked up. I have made several phone calls and spent a lot of my own time writing emails to each "employee" that works there and haven't heard back from a single person. The quote was given to me over two weeks ago. All I want is my initial deposit refunded so I can find a better company that actually prides themselves with customer service. Thank you.

They had more than 8 days to ship my car. They never picked it up. I called them every day and no one ever answers or emails back. I called Bank of America to get my 185 dollars back. Do not do any deals with this company.

They took the order, charged my card, and never delivered.

I booked my 2 cars with this company on December 9th to be shipped the week of December 26th. Called and spoke to someone every day when I heard no word on the pick-up of these cars beginning January 2nd. I waited patiently until January 13th and then cancelled their service. Not only did they not get the job done but they double charged my c/c for the deposits and I still haven't gotten the deposits back yet. It's February 16th! Do not book with this company!

This company was quick to take payment to take a car from Boston to San Diego but it was not quick to take the car. Call followed call. No response. I left for San Diego. Car still in Boston. These folks are a fraud. Stay away from them.

Complaint number 1: It has been 9 business days since my ready by date and still there is no information on when the car will be picked up. My vehicle ready by date was January 4th. It is now January 13th. They still have no information regarding when my car will be picked up.

After changing management, Stateway Auto has now resolved the issue and made me feel confident about the company. I hope the new management proves to be effective in resolving issues that could arise when shipping a car and keep the customer in the communication loop.

On 10/18/2011, Stateway Auto Transport owner Oniell dispatched 360 Auto transporter Chad to transport ‘09 Nissan Altima from Minden Louisiana to Chino, CA. Upon arriving in Chino on 10-22-2011, ahead of schedule on 10-25-2011, 360 auto Chad ** bent and knocked a hole in the top roof. Chad, knowing he damage the car, offer my sister (she doesn’t know) $200 and a number Chad suggested to get someone to repair it. The person (Chad ** of 360 Auto) sent out from Craigslist came out to the home and tried, but didn’t get the bent hole out of the roof.

Crooks and liars are the best description. The shipment was never on schedule and they were impossible to contact. Do not do business with Stateway Auto. Run away!

Stateway has yet to perform the transport of my truck within 7 days as discussed. Driver has not been assigned as discussed.

Bait and switch. I received firm price quote online. When Stateway called to book (the next day), they told price which is more than 30% higher! No, there were no changes made to order quote was based on. One would expect a price to change if quote details changed. Again, the quote did not change in any way. Because of this business tactic use, I would not recommend anyone use Stateway Auto Transport. Time wasted. Negative perception of the transport industry (first impression is lasting impression). Transport delayed. I used another transporter.

Stateway provided a fast response for quote to transport my car from Virginia to California. The price was okay and the advertisement associated with their business prompted me to select Stateway. However, I was unable to get a response from anyone either by email or phone. David ** was my contact and I've never heard from him. I have since signed to use Magic Carpet and their response has been just the opposite, completely professional. Do not consider Stateway!

I contracted to have my car transported from California to Minnesota. The car was to be picked up on April 20, 2011. I paid the deposit and agreed to the contract terms. It is now May 8 and the car is still in California. One driver called on April 29 and said that he would not get the car because it was too far out of his way. The car was rescheduled for pick up on May 5. This driver called and rescheduled for May 6 and then on May 6, called and made many excuses on why he could not or would not pick up the car. I have called Stateway multiple times, sent emails and called the representative on her cell phone. I have left messages but have not received any return calls.

My issue with Stateway was resolved. Apparently, the refund was issued prior to me writing this negative review and complaint. I feel compelled to remove it since Stateway was not at fault for this. The money was returned after cancellation as stated in the contract.

My daughter decided to move back from California, so I started looking for transport companies for her car. All prices seemed to be around the same but Stateway stated "no hidden cost" and that they had vehicle tracking. I received a call that my daughter was going to be picked up on Saturday afternoon. The driver never showed up until Sunday morning and was very rude to my daughter. I was originally told by Stateway Auto Transport that my daughter is able to put 150 pounds in her trunk. When the driver got there, he told my daughter that she has to pay an extra $100.00 for the stuff in her trunk. I contacted Stateway Auto and I was told to just pay the $750.00 and I could pay in a cashier check. Well, the driver was very adamant that I pay cash only and must be $850.00. Well, I left several messages and emails regarding this and have yet to hear back from anyone.

My spouse is on active duty military and we received orders to move from NC to CA. I contacted Stateway Auto at the end of October 2010 for a quote to ship my car on December 17, 2010. The quote process was quick and efficient. After a few days, and more decisions that were made in order to make our move successful, we decided to ship my husband's truck instead of my car. I called my quote representative, David, and was unable to reach him by telephone, so I left a message. After a few hours, I called back and spoke to a completely different person who re-ran the quote, assured me that shipping over the holidays was done all the time, and took a $165 deposit on my credit card.

Stateway Auto has one of the worst services I've ever encountered. From their website, I thought they have the best service in the industry but I was totally wrong. A nice man from their office promised everything to me assuming to get my business, but come pick up date, their delivery truck didn't show up at all. Take note I had called them several times in the past 2 weeks leading up to the promised pick up date, and they kept on promising and smooth talking me that everything was on schedule.

On October 8, I needed my car shipped within 10 days. I received the car November 1 by GWT Transport. A nice man, I paid him in full the $485 I owed. But here the fraud involved Stateway. They charged my credit card a $165 deposit. So I should have paid $320 right? Wrong. The man would not release the car unless I paid him full amount. I did know before this happened; I complained about the delay and Dave said he would take $55 off price. Well, I called several times and no one returns my call. I’m disputing the charges and reporting this fraud. If they would just credit my card, that would be good. We shall see.

I got my car shipped form Fort Drum, NY to Rancho Cucamonga, CA and they promised me that they’re going to pick it up in Fort Drum on the 8th of October 2010. Instead it was picked up the 15th of October. I don't have a car to use every time I have to go to my doctor's appointment for 3 weeks. The stereo antenna on the roof of my car has been cut off "I mean literally" like they used a bolt cutter to cut it. And the truck driver said that he is not responsible for that damage.

The driver was rude. The driver called and said he was waiting at pickup location. I hurried to get there and he arrived one hour later. Monty's Auto Delivery Co told me that the truck would arrive at Ft Lewis on Wednesday or Thursday of the following week. The truck was going to my son that is in the Army and asked if he could work it out so he could meet him after 5 pm off base. The driver said he could not wait for no one he would impound the truck until he could get off the Army base to get it.

My vehicle was picked up almost three weeks late and calls were rarely returned. No one is ever available by phone. I think Rebecca is the only person who actually works there. I originally spoke with Anthony and after my car was not picked up as requested, he stated that he was working out routing. I tried to plan and allow myself plenty of time to have the car transported, so I gave Stateway an additional week to pick up the vehicle as a courtesy. It was still not picked up. I had to pay to have my car stored, hoping someday it would get transported.

No insurance coverage for $6,000 worth of damage! My original review was removed after I called David at Stateway to ask for a deposit refund for writing a review. He must have hung up on me after he read my review because it was removed. They are a middleman and their insurance is not covering the damage to my car.

the middleman and their insurance is not covering the damage to my car.

I contracted with them on July 13 to move my vehicle from Wisconsin to Alabama. The quoted price was $485.00 with $165.00 deposit down via credit card, the remaining balance ($320.00) due at delivery in cash. The delivery driver would not release the vehicle until I paid him $370.00. Many attempts to contact Stateway has met with negative results.

I am a student and wanted to ship my car back home for Memorial Day weekend. Every company I spoke with gave me the runaround about how it would take up to two weeks to get my car across country. Then a friend of mine recommended that I call Stateway. When I spoke with Rebecca, she assured me that my car would arrive in 6-8 days and helped me set up the shipment to where it would arrive on Friday on the holiday weekend.

They took my deposit of $165 in March 20 for car transportation scheduled on April 28. I tried to contact them more than 15 times with several approaches, email, and phone. I felt that the company is not a reliable one. I gave them a cancellation notice. Finally, I got a confirmation for this cancellation on April 15. They said the refund will be in 3-5 days. However, after 24 days, I still haven't received any money, neither in my credit card, nor by mail. I attempted through their website and e-mail, phone. Nobody picked up the phone, and there was no e-mail reply. Is that a real company, or just a scam?

Wow! I must have received about 20 emails in a 3 day time frame from Joanne at Stateway. I continuously told her to stop sending emails and she wouldn't listen. I am still receiving emails after multiple threats of contacting consumer affairs. I am now going to let everyone know about this company and their spam email methods of trying to gain business. Definitely, I didn't earn mine this way. They won't stop emailing me!

I contacted Stateway Auto Transport (salesperson Anna) to get two vehicles that I purchased at an auction to my home address. She said it would take a couple of days; since they are brokers, they find drivers. I agreed to pay them the amount they quoted me. Three days later, I called to ask about the status but nobody called me back. I sent them an email saying that I needed to know because the auction would start to charge me storage fees if I didn't pick them up already. On my email, I asked them to please call me back the next day (day 4) or I would have to cancel my transaction.