Stateway Auto Transport Reviews

Stateway's sales person was very pleasant and sold the company well. He told me they should have a driver lined up in a few days. I followed up after 5 days and he told me they were just waiting on a signature from the driver. I called the next day and was told there was no driver assigned and it could be another week or so. I gave them another day and then tried to contact them to cancel. No email response and no response to voicemails for 3 days. I finally back-doored to their dispatch center and had them cancel. I wasted 10 days trying to work with Stateway. I contacted Montway Auto Transport who had my car on a truck 3 days later. RUN, don't walk, away from Stateway as fast as you can.

I thought Stateway was a better transport company than the others - more reliable, customer facing, caring - but I was wrong. Stateway's contractor for my transport ended up damaging my car, and Stateway did not take responsibility, or help (we are 3+ months in and the status is still "in progress," still with a broken car). I might as well have done the contracting myself. Stateway was reasonably priced, and if they had the appropriate contractor, it might have worked out. My initial customer service representative was good and responsive. When I had problems, I felt like I was just getting handed off to other people, with no results. If my car had not been damaged, or if they took responsibility, this review would probably be different. However, when a problem developed they didn't take responsibility or help resolve any of the situations which developed, and I would definitely not use them again.

I SPOKE TO DAVID FRIDAY 9, 2018 AND WE AGREED THAT HE WILL PICK UP MY CAR EITHER MONDAY OR TUESDAY. TODAY IS FRIDAY 11/16/2018 and my car is still parked by the auction which I am paying fees for it every day that passes by. This company promises what cannot get done. Then I try contact David, he stopped answering my phone calls. I called the driver and he doesn't answer either. I had to call the company and have them cancel everything so I could find someone else to pick it up for me, they tell me I have to pay cancellation fees. Like what on earth? Why would I cancel if you guys were to pick my car up like you promised. Very bad service.

Car was not picked up or delivered on time. Had to keep calling driver for updates. Finally was delivered at 2 am... yes 2 am and damage to roof of car which we did not see till following day because it was dark. 8 weeks later still not resolved and trucking company harassing me to settle outside of insurance. Has been a nightmare. And furthermore stayed at could care less once they get their deposit.

Outstanding service. I will use them again when I need to ship cars in the next few months. Original item was shipped from Rochester NY to Tacoma WA. So about as far as you can go. They answered all my questions during the trip and showed up on schedule. I would highly recommend you to do business with them as well.

This company made what could be a scary experience into something wonderful. I shipped my Mercedes S550 to my Dad in Asheville, North Carolina and it couldn't have been more flawless. The price was great and my car arrived on time and in perfect condition. The communication all through the process underscored what a professional organization this is. I would use them again in a heartbeat!

Active duty Marine received orders to the East Coast. On July 25, 2017 at 9:32 AM I provided Stateway Auto Sport my Discover Credit Card information because I intended to use their service and my card on order ** was successfully charged for the amount of $100.00. On the same day at 9:51 AM nineteen minutes later I spoke to Stateway Auto Transport representative informing her to please cancel this charge and service because I no longer needed their service.

I called in to ask questions and was instructed that a pickup was put on hold as a courtesy yet I would need to call back and confirm. I did not offer my credit card, payment terms, or any action. I spoke to the sales rep the next day and said, "I do not need your service (auto transport)." My car was picked up without my consent. I have no idea where or what condition my car is in??? Need I say more.

Stateway Auto Transport contacted me to issue giftcards to compensate my loss due to the incorrect handling of my order. I accept their apology and I hope the same thing never happen again.

I was contacted by a Stateway supervisor and he was able to resolve my complaint and they refunded a portion of the cost to transport as I had requested before I posted this review. The supervisor assured me that he addressed the employees involved and that they were disciplined concerning how my transport was handled.

I did my research in advance knowing that choosing the right company to transport my X3 BMW was more about trust than just good customer service! Stateway was timely with follow up, clear with directions/rules and ultimately did a great job transporting my car from Colorado to Connecticut. There were no hidden fees , communication was clear through the whole process and I experienced NO issues. Would use them again and in fact driver even arrived earlier despite a blizzard/ice storm in the area of delivery. Incredible! Thank you Stateway!

I chose this business to ship my car from NY to TX. I called Thursday 11/10 to several auto shippers, as my relocation date was Tuesday 11/15 and had limited time to have my car picked up. After having shopped around, the sole reason why I chose Stateway was because I was told my car would be picked up Saturday, 11/12 and that their standard delivery time was 3-4 days. This would nearly eliminate any need to have to have a rental car beyond 24-48 hours (rates in Austin during this week was $51/day inc. taxes and fees). I was told my deposit would be charged upon contact from my driver; no one ever called, and Stateway's customer service department is closed on the weekends, as I found out from no one answering or returning my calls. They missed my Saturday pickup date, and by Monday, still no call for pickup of my vehicle.

It took nearly a month to transport my Honda from CT to OR. I spoke with Dan and Paul alternately during the experience. First, my car was dispatched within a week to Falcon Auto Movers. Six times they notified my friend in CT that they were picking up the car, and six times they didn't show up. When I called Stateway to complain, I spoke to Paul, who stated that Stateway would not be using Falcon, and assured me it would be dispatched quickly. Three days later, my car was dispatched to Falcon - again. The driver picked up the car and 10 days later, when I had not heard anything, I tried to get in touch with the driver.

I liked the customer service people who provided the quote. A guy named Kevin at the Stateway Auto home office was responsive and was the only reason I did this. The driver was very nice. Everything went smoothly and worked well. Better than I expected.

I was moving from Arizona to Illinois and I didn’t want to drive so I shipped my car and I flew. The first transport company we chose must’ve been a ma and pa operation and never came saying that her mother was sick so she couldn’t. Somebody gave me Stateway's name and told me to call there. Everything went smoothly and perfectly. Stateway was the greatest. I spoke to the customer service and they were exact. The day the car arrived, they were really great. I live in a condo so there was no place for them to park but they were very accommodating.

Our son had an injury and we were bringing him back to Iowa. We brought his car back from California as well. I was sold to Stateway's cost and the friendliness of the person I spoke to. Their quote was a tad lower than the others. We didn't know when our date would be so I kept their rep on the hook and he kept us on the list. He continually called and asked if we had a date and if we're still okay with the move, which I appreciated. It was very nice. He wanted us to know that he was still there for us. A friend was at the pick-up for us. That went smoothly. Then the driver dropped it off when he said he'd drop it off. The shipping went as smooth as it could be. I would recommend Stateway to everyone.

A car was being gifted from family members to us so we had to get it to where we live now and used Stateway Auto Transport. The quote they gave was okay and I definitely had to negotiate it myself. There was an email that said they would match any offer and then when I called in, they weren't willing to match the lowest offer I got. But they came close to it when I held my ground and then it was shipped very soon with that quote. They definitely hedged about what I would ship and tried to charge me about $400 more than what they ended up making. They also got several things wrong when they entered my information and I had to call back twice to get them fixed. But it happened and the car got here safely so we're happy about that. The shipping and the driver seemed good as well. I definitely had to put a foot down.

I purchased a car that needs repair so it wasn't drivable and then I needed to transfer it from Iowa to Dallas. I shopped for transport and found out that most are brokers so I booked with Stateway. I had a good experience.

I had bought a car at the Leake Auction in Tulsa and I shipped it back to my home in Chicago. I found Stateway off a search on the internet and called them in from there. Their quote was a good and fair price and they stayed with it. The actual carrier wanted $100 or so but they made it right. The rep stayed in contact with them and did a good job. The service was good. I've got another car I'm having rebuilt, so I'll use Stateway again to ship it back.

We were sending a car up to my daughter in college and Stateway Auto Transport said that they would match my lowest quote, that they were a carrier not a broker, and had online tracking of the vehicle. They came back with a decent quote and although they couldn't meet the lowest quote that I had received, it was a fair quote so we went with them. However, I only had interaction with their rep until the car was picked up. They didn't get involved any more at that point but the rep answered my questions very quickly.