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A Place for Mom Reviews

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About A Place for Mom

A Place for Mom is a free referral service that connects families with senior care options. Many families find the advisors helpful in narrowing down choices, though some report persistent communication and feeling pressured during the search process.

Visit www.aplaceformom.com
Pros
  • Free to use
  • Help scheduling facility tours
  • Quick responses
  • Online tools
Cons
  • Frequent calls and emails might be overwhelming
  • Available services vary by location
  • Only refers within its network

A Place for Mom Reviews

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    Page 4 Reviews 225 - 375
    Customer ServiceStaff

    Reviewed Jan. 6, 2025

    I was working with Sheila who was phenomenal in helping me with my 88 year old Mom. She was helping me with find so many different places I needed for options I was looking into for my Mom for living and for options for staying in her home. She also told me about the VA Survivors Benefit which if it ever comes through will be a life saver for my mom. But... out of the blue, A Place For Mom transferred my file and I never heard from Sheila again and I still to this day have never heard from her again and no one will tell me why and no one has called to explain anything to me or call and follow up and see how they can help me and my mother. I just keep getting random texts. This is nothing like the wonderful personal help I got from Sheila, so for that I cannot recommend this service.

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    Punctuality & SpeedStaffTransparency

    Reviewed Jan. 6, 2025

    We spoke with a representative of A Place for Mom, Kenya **, and she set us up with two appointments of local senior living places nearest where we wanted to look. We had also scheduled a few additional locations to look at that were not under this system. After taking all the tours, we decided to choose the Oaks at Ellijay recommended by A Place for Mom. It’s a lovely clean, updated facility with lots of activities for residents, transportation shuttle, hot daily meals, doctors making monthly visits, and knowledgeable staff. We are confident our loved ones will get the best care available there.

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    Customer ServiceMaintenanceStaff

    Reviewed Jan. 6, 2025

    Our consultant was very thorough and detailed. Followed up with texts and asked how we were doing. She was very patient, helpful and so thoughtful to my family. She even texted over the holiday break to check in. She was a listening ear when I needed to speak to someone about some details that we needed support for my mom. We appreciated her very much! I would recommend this service. Jennifer ** was top notch and I'm grateful for her kindness.

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    Staff

    Reviewed Jan. 5, 2025

    When I reached out to "A Place For Mom" I had no idea what I was doing, but I knew that I needed help. Stephanie was assigned to me and stayed with me through the entire process. She was patient, kind, knowledgeable, available and diligent. She helped get me in touch with assisted living facilities, gave advice on navigating the health care system, and never once made me feel as if my questions were stupid, or unnecessary. We ultimately found an assisted living facility that worked for our needs, and I am 100% certain we could not have done so on our own. I 100% recommend "A Place For Mom" for anyone who needs support.

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    Customer ServiceStaff

    Reviewed Jan. 4, 2025

    I did not know I was getting them when I called but they have been a valuable resource for my Dad's situation. The follow up was excellent. The care, compassion and concern shown was not what I expected in today's world. Everyone I came in contact with really knew their stuff. The placement they suggested is working out. Brought great relief to a troubling situation.

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    Punctuality & Speed

    Reviewed Jan. 4, 2025

    A Place for Mom was like a warm hug when I needed it the most. The service provided was exactly what I needed to decrease my load. When you are trying to facilitate placement for one of the most important people in your life “A Place for Mom” lifted the burden in locating placement, scheduling tours, and putting forth the effort of initial contact.

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    Customer ServiceStaff

    Reviewed Jan. 3, 2025

    LaRhonda helped us through every step of looking for independent living places, set up appts., followed up with likes and dislikes, stayed in touch consistently to help find that perfect place for us. I just want to thank her and A Place For Mom for offering this valuable service. Great job!

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    Customer ServicePunctuality & Speed

    Reviewed Jan. 3, 2025

    I called Denise at APFM by accident, really, but I'm glad! She hooked me up right away with 3 assisted living places to check out for my mom. We went with one and moved her in early this week. I would recommend APFM--- and have been! They were great.

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    Customer ServiceFollow-Through

    Reviewed Dec. 30, 2024

    Joy was very warm and empathetic when we called. She asked us all about our mom and then sent our info to a few assisted living places she thought may work. She follows through with how your meetings went. I would recommend having only 3 or 4 on your list. If those don’t pan out they can always send more…. Otherwise you can be overwhelmed w all the Emails and calls. We found a place we really liked after looking at 3 places. It’s not an easy process so hang in there!

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    Customer ServiceStaff

    Reviewed Dec. 30, 2024

    They start providing help the minute you ask and the feedback from facilities is almost immediate. They constantly follow up on how your search is going and ask what else they can do to help. If you need more options they find them for you. How can you ask for more? Especially when it’s free?

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    Customer ServiceSales & MarketingStaff

    Reviewed Dec. 29, 2024

    This company is amazing!!! You found the perfect place for my brother! The information you provided was so valuable and your follow ups were great! I never once felt pressured, just genuinely supported during this difficult time. "Thank you" will never be enough for all you have done for me and my brother. You found him a safe, loving facility that is so accommodating to his needs. The Lodge at Natchez Trace has been so wonderful to him. I can not thank you enough. God bless you and all of your staff, the Nashville VA hospital staff, and all the staff at the Lodge. Your company and resources are so valued and desperately needed for others. I never knew a company like this existed, but I am thankful and have told everyone what a great asset you have been to my and my family.

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    Staff

    Reviewed Dec. 27, 2024

    A huge THANK YOU to Latonya ** at APFM. Latonya was our Angel. She reached out to surrounding communities, provided information, support and love. I couldn’t have placed my mom without her help. I was able to find the perfect facility for my mother where I know she’s safe and will be able to strive. I HIGHLY recommend A Place for Mom. Professional, knowledgeable, sincere, ability to guide me through the process while answering all of my questions. Thank you again for coming to our rescue.

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    Staff

    Reviewed Dec. 24, 2024

    Thank you Crystal and Wendy for helping me with information regarding Trinity Oakes of Pearland. They have been extremely helpful during a stressful decision making process. This is my second time to reach out to A Place for Mom. Thank you for everything. Dawn **. Merry Christmas and Happy New Year.

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    Customer ServicePunctuality & Speed

    Reviewed Dec. 24, 2024

    Our family has used A Place for Mom for both parents, most recently, our mother. When I made the initial call, we just wanted to begin searching for options. Quickly, our mother’s needs changed and we decided to move forward. We called the first place on the list and they were incredible. We visited one other location and it confirmed that our first location was a great fit. We received timely follow up from APFM and felt very supported.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 24, 2024

    I first looked at the website & answered a few questions. Within less than half an hour I had a phone call from A Place for Mom. Very nice, very friendly. I answered a lot of other questions about my dad & before I knew it, we had four appointments set up with contacts at 4 different locations! They stayed in contact with me after each visit, checking to make sure all went well. They answered many questions, pointed out things I may not have thought of. They are a wonderful resource if you are looking for a different situation for an aging parent or independent living for yourself. I highly recommend.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 22, 2024

    Phil was amazing and led me to Artis in Princeton where my husband will reside starting Monday. He set up the appointment and made the whole process seamless. I would give him *****.This all happened on a Sunday. Follow up by A Place for Mom by another consultant was negligible and very disappointing. The need to return (multiple) phone calls is very important and this consultant did not help me when I needed help.

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    Staff

    Reviewed Dec. 22, 2024

    I needed a person to care for a relative who is paralyzed from the waist down. The location is like a medical services dead zone. Trying to get someone was a nightmare. A Place For Mom suggested an out of state agency since there are no agency in my area of my state could supply a person to help. Very thankful for the advice!

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    Customer ServiceStaffRates

    Reviewed Dec. 21, 2024

    My consultant was so professional and helpful! Her follow-up was greatly appreciated. We placed our loved one in a community they featured! She knew the area and the properties so well. There was no pressure to commit to any particular property. I know she had our best interests in mind. We are out of state, so I needed her expertise. I so recommend A Place for Mom!

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    Staff

    Reviewed Dec. 17, 2024

    It probably would have taken me twice as long to find a place for my parents where they could both be well taken care of. My parents are both 80, but have completely different needs. A Place for Mom was able to focus on what I needed and recommend places based off that information.

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    Staff

    Reviewed Dec. 16, 2024

    I cannot say enough wonderful things about A Place for Mom! I've worked with them on several occasions, for both an in-law and a parent, and each advisor I've worked with has been super knowledgeable, compassionate, and has listened carefully to our needs. In each instance, we were provided with amazing resources and information. Our advisors were fantastic at customizing their recommendations to meet the needs of the individual being placed and me as caregiver, even in less than desirable circumstances. Thank you so much, A Place for Mom! Because of you and your team I was able to experience the feeling of a very heavy weight being lifted when I had no idea where to start or what to do. If you have doubts, please drop them now and contact A Place for Mom. You will be so pleased and relieved that you did!

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    Staff

    Reviewed Dec. 15, 2024

    The Villa of Loomis senior care facility staff have taken a great care of my husband. He has gone from hospice care to palliative care and is enjoying the friendly care he is given. I highly recommend it.

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    Staff

    Reviewed Dec. 13, 2024

    April ** was exceptional at her job for the very low budget she had to work with. She managed to find a place for my mom and she has been there since Monday December 9 and is getting the best care she could ask for. The staff and owner are very friendly. Thank you very much to April and A Place for Mom. I could not have done this and get the result we have without you. Thank you and Merry Christmas.

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    Staff

    Reviewed Dec. 12, 2024

    One evening I was scrolling the internet, looking for information on senior living options in Klamath Falls OR. I came upon Joy and was so impressed with her and the help she gave me. I was looking for senior living options. Joy was kind, supportive and so helpful. My Brother is moving into Crystal Terrace Independent Living next week!!

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    Customer ServiceStaff

    Reviewed Dec. 11, 2024

    A Place for Mom is wonderful! Christina ** was so helpful, setting up a site visit, following up with us to make sure we had all the information we needed to make the right decision. She also forwarded very informative articles about the kind of care we needed for our Mom. We found just the right fit with Christina’s help. I would highly recommend A Place For Mom!

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    Staff

    Reviewed Dec. 9, 2024

    Janice was extremely compassionate, helpful, and reassuring. She help me find the right place for my dad. He is as happy as I have seen him in years. Thanks for just listening! Thanks for the research and directions. My dad was against moving into an assisted living facility, but Janice gave me the words to help him feel comfortable with the move. I would highly recommend A Place for Mom!

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Dec. 8, 2024

    A Place For Mom provided our family with extremely helpful assistance connecting us to a lovely senior facility with the appropriate care level for our mother. The coordinator listened well, asked numerous relevant questions, promptly answered our many queries, followed up with us after tours, and guided us to several potential options within various price ranges. During what has been an unexpected, significant decline in my mom’s functioning (which we hope is temporary), this service gave us hope that there was a path toward a positive caregiving situation.

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    Staff

    Reviewed Dec. 6, 2024

    A place for mom contacted me almost immediately after filling out my request. They were able to connect me with facilities that would meet the needs of my parents. The facilities were all very professional and I was able to pick one that made me feel comfortable. I would recommend A place for mom to anyone looking for assistance.

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    StaffHonesty & Transparency

    Reviewed Dec. 5, 2024

    A Place for Mom was super helpful in finding a place for my dad (the name is misleading :) ). I told them what my father's needs were for senior living and they provided options to meet those needs. They removed the burden of hours of research in an area where I had zero experience. I found them to be extremely helpful in getting my dad settled.

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    StaffRates

    Reviewed Dec. 4, 2024

    Beth was extremely professional and compassionate when making recommendations for my 94 year old mother. She is in need of memory care and was in a facility that was not addressing those needs. Her personal interest in my situation was very reassuring. One of her recommendations turned out to be a good fit. I was very pleased with her service.

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    Customer Service

    Reviewed Dec. 4, 2024

    In a trying time such as this, Ms ** made it so easy for us, from referrals, to follow up- we have been supported and then some. Ms ** had places following up with me, she listened to what I was asking for and delivered! We placed our father at an ALF and Ms ** could not have been kinder to us.

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    Customer ServiceStaff

    Reviewed Dec. 4, 2024

    From the individual service to the helpful emails these folks have been instrumental in making my father's transition to his first facility as stress-free as possible. This is a hard time for his extended family but it has been very helpful to have the guidance of experienced professionals. I would high recommend their services to anyone facing new care placement

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    Staff

    Reviewed Dec. 3, 2024

    Experience was excellent and it all went smooth. Their knowledge was of great help to all of the family. Took great care of me and my needs. Good listener and great advice. Walked me through all steps like a charm. I would recommend to anyone in need of finding a place for their loved one.

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    Customer ServiceStaff

    Reviewed Dec. 3, 2024

    Such a great experience with trying to find a place for our mom to live. Super helpful and lots of follow-up! We truly found the best place, thanks to you! Stephen was so kind and helpful during this transition! We were happy to find a Place for Mom to help us with this transition.

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    Customer ServiceStaff

    Reviewed Dec. 1, 2024

    Our entire experience with A Place for Mom was simply amazing! Dawn was truly wonderful in that she was so caring, kind, thorough and knowledgeable. She made the process so easy. Several people contacted us and they, too, were great, but we decided on Sunrise Senior in Webster Groves. Again, I cannot tell you how wonderful Dawn has been. She followed up with us and made everything so comfortable. She is thoughtful and genuine.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 29, 2024

    A Place for Mom was helpful from the first phone call. Too early to tell if their suggestion is the right fit for my husband because he just moved in today. It certainly seems right. Least favorite thing: too many follow up texts, etc., before we were ready to commit. Most favorite thing: Senior Living Advisor Laurette **, unfailingly kind, sensitive, and caring.

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    Staff

    Reviewed Nov. 25, 2024

    A Place for Mom provided us with helpful referral information to 5 or 6 senior, independent living facilities in Bellingham, Washington. They maintained regular contact with us over a 10 month process of narrowing our search down to 2 facilities and finally making the decision to commit to Solstice Senior Living in the Fairhaven area of Bellingham. We appreciated their ongoing support during this period of time.

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    Customer ServicePriceStaffRates

    Reviewed Nov. 20, 2024

    I received information for a location to take my dad in a timely manner. The place recommended was close to home and the people there were warm and inviting. I ultimately placed my dad here and appreciated the follow up. Tiffany ** was helpful and seemed empathic to the needs for my dad. I would recommend this service. The only suggestion I would make is help in obtaining the pricing or that information should be available ahead of time prior to visiting. Also if they could help with obtaining Veteran Benefits that would be a positive.

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    Staff

    Reviewed Nov. 20, 2024

    Your service was greatly appreciated. References were exactly the places I needed to visit and make a selection. I selected Windsor of Cape Coral - great facility with kind, caring personnel. A Place for Mom was a blessing for me in the short time frame that I had to find a memory care home.

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    Customer ServiceStaff

    Reviewed Nov. 19, 2024

    I called A Place for Mom and was immediately offered help to find a list of possible homes for my mom, who was moving to IL from MN. They provided 7 properties for us to look at, many of which I was not already familiar with so their list was very helpful. We found a great place for mom from that list and she’s been a happy resident there for the past 12 years!!

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    Customer ServiceCoveragePriceStaff

    Reviewed Nov. 19, 2024

    The hospital my father was recovering at was seeking a discharge faster than I had anticipated. I reached out to A Place for Mom who kindly spoke to me and pointed me in a direction to seek aid. They gave me contacts for home health aides and assisted living. Overall, very helpful. They also follow-up to ensure satisfaction. I would recommend them albeit with the caveat below.

    What I've read about this resource that people seem to dislike is the amount of contact you receive immediately after entering their system. Make no mistake, it's a lot. A Place for Mom has a pipeline and they pump your info out into the nether. It's a free (and helpful) service that relies on you doing business with one of their contacts. Perfectly reasonable if that's what you expect. Certainly a tad overwhelming when you're on the phone with one resource and another calls.

    What's worth remembering is that all the people reaching out to you are trying to offer some help in their own capacity, like options for assisted living. There is of course a financial motivation, and you'd be naive to think the elder care network is built upon compassion and not as a means to extract wealth. Make peace with that because if you're reading this, prepare your wallet and see if your loved one qualifies for long-term care insurance. One phone call I took actually spoke with me about what to say to get the hospital to cool it on the discharge. That alone was very helpful and should I need their type of service in the future, will be my first pick.

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    Punctuality & SpeedStaff

    Reviewed Nov. 16, 2024

    The person I spoke to initially asked me questions and my answers helped her to refine the search for an assisted living place. I was glad that only 3 places were on the list of what I’d described we needed. Really the search was pretty quick and within a week my sister and I had looked at all three places and decided which was the best fit. What a fantastic service for those looking for a place for their loved one.

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    Punctuality & SpeedStaff

    Reviewed Nov. 16, 2024

    A Place for Mom was very helpful to me. I didn't quite know where to start and what the process was. Nancy gave me a list of options in my area and answered my questions about how to go about scheduling a tour and what to look for, what questions to ask. She was also helpful to me regarding dealing with my mom who didn't really want to move, at least not at first.

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    StaffRates

    Reviewed Nov. 11, 2024

    The help we received from A Place for Mom was great. The task is daunting and with the help we got, we were able to find a really great solution for our family member who needed memory care. The team supplied multiple resources for different areas in the county we were interested in. All of the supplied possibilities were matched to our needs and a number of them could have been selected. My thanks to the team for helping us through this difficult transition.

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    Staff

    Reviewed Nov. 11, 2024

    Zach was very helpful and understanding, and tried his best to set up places to visit for my sister. The first place ended up being the best of the four visits, and Barbara moved there last week. She's still adjusting to the new environment, but so far, things seem to be falling into place. Thanks, Zach, for your help.

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    Sales & MarketingPriceRefunds & PayoutsStaff

    Reviewed Nov. 10, 2024

    They tell you the service is free but if you do place your loved one the care facility charges a $3500 fee that they pay as commission to A Place for Mom. I could have googled the information I received. Deceptive when they advertise the service is free.

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    Staff

    Reviewed Nov. 8, 2024

    If you’re reading this then you’re at that decision time for yourself or a loved one. There are so many choices and after having to try on my own it takes too much time to do it yourself. A Place for Mom was so helpful with understanding my needs for my mom and all the locations that were provided were spot on. They are there to help and answer any questions and are very responsive.

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    Customer ServiceStaff

    Reviewed Nov. 8, 2024

    My wife had worked with Christina this past July when she was looking for an assisted living facility for her parents. At the time we didn't expect that I would reach out to her that same month to try to find an assisted living facility for my parents. My father had just been diagnosed with stage IV metastatic lung cancer, and I started to work with Christina while he was undergoing radiation treatments. Things changed rapidly over the course of four weeks, and Christina adapted to my shifting needs. She went out of her way to make sure that communities she referred to me only communicated to me via email as we were all going through very difficult times. She is extremely knowledgeable about what each facility could support and worked to find ones that would suit my parents' needs.

    When he passed away a month after his cancer diagnosis, our attentions shifted completely, and Christina adapted. She found us a number of communities to choose from and was always an advocate for us and did whatever she could to make this process as smooth as possible. We ultimately chose a place Christina selected. I can definitively say that I would not have been able to get through this process, and those months, without her help and support. I would definitely recommend her to anyone who is looking for senior living options.

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    Customer ServicePunctuality & SpeedRefunds & PayoutsStaffHonesty & Transparency

    Reviewed Nov. 7, 2024

    When we started looking into assisted living, it was terrifying and overwhelming -- there are so many facilties and so much information out there, but how do you know what to trust? Our advisor Alycia very quickly identified our needs and matched us to a manageable number of reputable facilities to explore. She also provided very helpful details not routinely available on websites. In very short order we had settled on a great facility that we all feel comfortable with. We also received frequent emails containing very helpful, easy to understand articles on various types of assistance, what to expect, how to pay for it, etc. I honestly don't know how we would have found our way through all of this without a Place for Mom. Thank you!

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    Customer ServiceStaff

    Reviewed Nov. 7, 2024

    I did not fully utilize the service but found the ideas, information, emails, and caring people to be so wonderful while facing a hard family situation. I am grateful a place like this is available and they definitely helped get me started in the right direction. I had communities reach out to me which made the process easier and I toured some facilities with ease having a good idea of what it was I was I was looking for. I was able to secure a spot for my parents with a recommended community and I so far I couldn't be happier with the results.

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    PricePunctuality & SpeedStaffRates

    Reviewed Nov. 6, 2024

    Angelique provided many issues to consider when evaluating ALF facilities versus in-home care. You need to be aware of the specific services offered and which are considered extras. We were scheduled to check out multiple locations and each provided unique experiences. Her guidance was extremely useful. Although pricing was a serious consideration, we finally chose the most expensive.

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    Punctuality & SpeedStaff

    Reviewed Nov. 6, 2024

    Lisa and Natalie are superstars! Not only did they find us options (within our budget), they helped us to schedule the visits and clarified any questions we had. My mother-in-law found the perfect place and is excited to move in to her new place! I am very grateful for their help and support.

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    Customer ServiceStaff

    Reviewed Nov. 5, 2024

    I emailed this site, got a call that same morning and by the afternoon I received an email listing 5 locations that matched what we needed. We then selected 3 of them and settled on the 2nd tour of Encore at Champlin. I really appreciated that they listened and helped us find a great place for my sister.

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    Staff

    Reviewed Nov. 4, 2024

    I am so grateful for A Place for Mom. I told my rep exactly what my parents were looking for and she helped me find places in my area. I also appreciated the feedback after we talked about a facility I just toured or planned on touring. I am also very grateful for my rep convincing me to try one of the facilities I wasn't sure about and planned on taking it off my list. So glad I listened to her because that was the place we ended up going with. It was nice having a person on the other end to give and get feedback from. Thank you for "A Place for Mom". I would definitely recommend them if someone needs assistance with family members.

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    Customer ServiceStaff

    Reviewed Nov. 4, 2024

    Our advisor really helped me cut through all the options and find a good place close to home for my elderly father. My advisor followed up and communicated well with us to make sure we didn't fall through the cracks. This saved me lots of time and energy. By having someone who knows what to expect and questions to ask we were able to make big decisions in a short time window. Thanks Robin!

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    Punctuality & SpeedStaff

    Reviewed Nov. 4, 2024

    I have used A Place for Mom a couple times and Dana was amazing. She provided me with options, set up appointments and checked on me regularly all the way up until my mom was in her new place. I would and have recommend anyone looking for help finding a place for the loved ones. They take into consideration your budget and needs.

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    Staff

    Reviewed Nov. 3, 2024

    During a very emotional time, Erica ** was able to give me the best information to suit my husband's needs. I could not have asked for anyone one better to assist me. Due to emotional and situational trauma because of hurricanes Helene and Milton, my husband has blacked out the trauma and needs a great deal of assistance with daily care. I am a Kindergarten teacher and needed assistance finding a place he was comfortable to be when I am away. He is making small gains on his long path to recovery. She was caring, understanding and unbelievably patient and helpful.

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    Staff

    Reviewed Nov. 3, 2024

    Alycia ** was our Care advisor who was excellent. We were super desperate to find a place due to the recent hurricane for my parents. Alycia provided places that could accommodate immediately. Then she helped us again for a more permanent better fit. Great service!! I would recommend this service!

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    Reviewed Nov. 1, 2024

    Contact APFM for assistance. Natalie ** set up 4 app for me and had to change them all 2x because of hurricanes. Never blinked an eye. Had to move her in 5 days. Was by my side all day. And Jeremy from Elderlife was phenomenal. Without them I would be in a nut house.

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    Staff

    Reviewed Oct. 31, 2024

    After several meetings and tours The Remfry's have found a forever home for Mom at the Harmony at Tucker Station community in Jeffersontown, KY.. The staff is very caring and the other members of the community are all so very nice. Mom has jumped right in with both feet meeting people and becoming active in social events and activities. My brother and I were very concerned about just how receptive mom would be to a Community such as Harmony, but she now has stated she wishes they would have done this prior to the passing of my dad so he too could enjoy all of the activities!

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    Staff

    Reviewed Oct. 29, 2024

    The social work staff at a suburban Detroit hospital recommended that we contact "A Place for Mom" for assistance in locating a senior living community for my brother. Jill ** was our advisor with "A Place for Mom" and was extremely helpful. She provided the contact info for seven senior communities, and we eventually placed my brother at Ashford Court in Westland, MI, which was one of her recommended senior living communities. Her recommendations helped us expedite his placement.

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    Staff

    Reviewed Oct. 27, 2024

    We had no idea where to start. So glad that we reached out. We received a lot of information and received recommendations based on our personal preferences. They set up tours for us and were available any time we had questions, including recommendations for financial assistance if needed. They supported us until our loved one was placed in an excellent Memory Care.

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    Customer ServiceSales & MarketingPrice

    Reviewed Oct. 23, 2024

    A Place for Mom is ONE BIG SCAM. Adds little to no added value to families and is directly responsible for the increasing costs of senior facilities year after year. They get paid several thousand dollars for referring to senior facilities they have almost entirely never even been to (imagine that). And by ‘referring’ what is meant is having one call (if that) with someone that submits their contact info online (sometimes unknowingly) and then blasting it out to every senior facility in and around town.

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    Customer ServiceStaff

    Reviewed Oct. 22, 2024

    Angie ** went above and beyond to help me and my siblings find an assisted living facility within her financial means and within a specific area within 2 days. She texted, emailed and called to check in with us to see if her recommendations met our needs and she set up tours for us within a few hours. She also got the evaluation at the place we chose expedited. We couldn't have done it without her assistance. Thank you so much!

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    Customer ServiceStaff

    Reviewed Oct. 19, 2024

    Meredith ** was a tremendous help finding our new home. She was so kind. Guiding us along the way. She found what I hope to be the perfect place for us. She followed up every few weeks to see how we were progressing. So a big shout out to Meredith! Thank you so much.

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    StaffTransparency

    Reviewed Oct. 19, 2024

    This service was very helpful, particularly by pairing me with the same representative who followed my course throughout. She was very friendly and personable. The suggested locations were invaluable (and of high quality) in directing our search and we chose one that was recommended. The service also updated their recommendations when we switched from skilled nursing, to memory care and then finally to assisted living facilities.

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    Punctuality & Speed

    Reviewed Oct. 16, 2024

    A Place for Mom is an invaluable service. This is my second time finding an assisted living facility for a family member with their assistance. In addition to scheduling appointments and providing background materials about each of their recommended facilities, my counselor was an invaluable source of information for me as well.

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    Staff

    Reviewed Oct. 16, 2024

    Everyone I have worked with at A Place for Mom has been lovely and helpful. All of our questions where answered and they put us in touch with communities that were also helpful and kind. We were able to find a place for my mom's friend. She will be moving to her new home this week.

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    Staff

    Reviewed Oct. 14, 2024

    From the beginning, the assistance and guidance we received from A Place For Mom was top-notch. They sought to understand our situation and decision criteria, discussed the process with us and provided us with options until we found the right solution for our family. I could not imagine trying to evaluate and select an assisted living facility without their expertise.

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    Customer ServiceCoverageStaff

    Reviewed Oct. 14, 2024

    After my mother in law went to a physical therapy facility & insurance wouldn’t let her stay long nor can she go back to her home, I filled out a form with a few questions about my mother in law, they called that night to help. We found a great place near our home in a few days after touring 2 places from a recommended list. Renee’ was great & very helpful, she kept in touch while we were looking.

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    Customer ServicePunctuality & SpeedRatesTimeliness

    Reviewed Oct. 12, 2024

    I called A Place For Mom about 18 months to two years ago to inquire on behalf of my brother in law for my sister who has dementia. I was bombarded with calls within minutes from different facilities wanting to schedule tours. At that point we were not ready to go on tours. Several weeks later my brother in law said he was no longer interested in obtaining information or touring any facility.

    Each and every time these people from A Place For Mom called I relayed his decision to them. They continue, to this day, to call and email. I have asked politely (the first 10 times) to please stop calling and emailing me and to remove me from their list. They said they will put a note in the system but apparently that do not. They are relentless!!! So, I have resorted to ripping them a new one every time they call. Apparently, everyone that works there is stupid and does not comprehend plain English and are not insulted by the foul language I have directed at them. Whatever you do, do not give them your contact information!

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    Staff

    Reviewed Oct. 12, 2024

    Everyone was very caring and helpful. Very family oriented. Caregivers were tremendous and a BIG help to my husband. They really loved him. Some worked harder than others and you can tell which ones had the proper training. Facility was super clean and had plenty availability, so most residents received extra attention.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 8, 2024

    The response and follow up from Paul was great and timely. The process was easy to work through and highly efficient. I placed my dad in under a week in a great facility. The staff at the facility are excellent. A Place for Mom made it possible, doing some much of the research and offering a list plus an easy means to schedule tours. And Paul follows up via phone, text and email,.

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    Punctuality & SpeedStaff

    Reviewed Oct. 7, 2024

    It was so helpful to give A Place for Mom my needs, and they told the people in my area what I was looking for. Then the places with spaces contacted me to help me learn about them. Then I could schedule a tour of the places that met my needs. I am very grateful for grit help.

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    Customer ServiceBilling

    Reviewed Oct. 7, 2024

    I found Drew called way too often. I found the retirement home myself and the administrator told me you are now expecting a payment for finding the facility when A Place for Mom did nothing to place my Mum. I don't believe you should be wanting some sort of finder's fee.

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    Reviewed Oct. 6, 2024

    We’re pretty self sufficient but we received a lot of support getting our search to relocate for our retirement. Wendy ** was a wonderful resource, she kept her finger on the pulse of the situation. We are looking forward to our future in our new place. Wendy, thank you for being wonderful, you’re the best advocate.

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    Sales & MarketingStaff

    Reviewed Oct. 6, 2024

    I was having a serious problem finding facilities that would accept a man with mental illness. Yvette was an absolute blessing on helping me find Brookdale and getting him approved for admittance. He will be moving in on Oct 9 on Thursday. We are in the process of downsizing his clothes and deciding what he is going to take with him. Also, soon I will organize an estate sale. Cannot say enough about Yvette. Thank you!

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    Staff

    Reviewed Oct. 4, 2024

    Kristen ** was our advisor. She originally helped us locate a facility for respite care, which we had used twice. Now we were looking for a facility for permanent assisted living. We had some run ins, but between Kristen and Alli ** from ElderLife Financial, these two worked magic to get everything to work out for our family. Thank you!!

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    Customer ServiceStaff

    Reviewed Oct. 4, 2024

    Have had nothing but great help. Gave a good number of places to see and evaluate. They called back after a few week to see if we needed more help. I let them know that there were problems with several places we saw and was told they would follow up to see what the problems were with those places. We did select a place and are very happy with our selection. Would use them again if needed.

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    Staff

    Reviewed Oct. 4, 2024

    The representative from A Place for Mom was incredibly helpful in our search for an assisted living facility for my mother in law. She provided great resources and information about the process. She was also very kind and showed genuine concern for our family. It was comforting to have someone who was knowledgeable and could help us navigate this difficult transition. Thank you so much!

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    Staff

    Reviewed Oct. 4, 2024

    It has been such a blessing to deal with A Place for Mom. They were so helpful in finding me suitable places that I might look into within my budget, I chose one of the facilities they had suggested and am in the process of moving in. They check regularly to see how I'm doing. I couldn't ask for more.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 3, 2024

    We were searching for an independent living facility for my mother-in-law who was living independently in Texas, but had recently received a cancer diagnosis. While she is currently independent, we wanted a place that she could transition to assisted living if needed. A Place for Mom helped us narrow down the choices based on facilities that were close to us that included everything we were wanting. They took ALL the leg work out of the process and even helped up schedule the tours of the facilities and provided contact information! They continued to follow-up through the process to find out how everything was going. It was a free service that took all the guess work out of an already stressful situation! We were able to find the perfect place for her that we know she will enjoy!

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    Customer ServiceStaff

    Reviewed Oct. 3, 2024

    I was forced to evacuate my parents from Florida due to Hurricane Helene. Their home flooded with about a foot of water. Heather was great to work with! Very responsive, outstanding information, and sincerely empathetic on the phone. She was an invaluable resource for navigating a confusing and stressful process.

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    Staff

    Reviewed Oct. 2, 2024

    I had Nicole and she was great. Was a big help when it came to understanding Medicaid. I would be happy to refer her. She was very understanding of my situation. And checked on me often. I feel like she not only represented me but also became my friend. Way to go!! A Place for Moms turned out to be very beneficial.

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    Contract & TermsStaffFollow-Through

    Reviewed Sept. 30, 2024

    Ashley E was an amazing resource for us. We are from Minnesota and were in Hudson Florida trying to find living arrangements for elderly Mom. She set up tours and initiated contact with representatives of each facility. She followed through by checking in after our visits. She was immensely supportive. She even contacted us after Hurricane Helene to make sure our move in was successful and our return trip home was set. I can’t say enough how much we appreciated this service. Ashley has our heartfelt thanks. Sincerely, Patti

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    Customer ServiceStaff

    Reviewed Sept. 28, 2024

    I was looking for respite care for my 88 year old mother who has Alzheimer’s disease. Ms. Mary ** provided a number of memory care faculties for my consideration; I was able to tour the facilities and found the perfect place for my mother. Ms. ** continued to follow up with me to ensure I was satisfied with my decision. Outstanding customer service!

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    Staff

    Reviewed Sept. 27, 2024

    A place for mom sent me to different places for mom. I saw about 6 different places which I like two of them. These two were excellent and hard to choose from. I finally made a decision and placed my mom in Brookdale Hamilton Wolfe In San Antonio TX. The place is very nice and clean also great employees who look after the patients.

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Sept. 26, 2024

    When my mother decided it was time to move to an assisted living facility, I reached out to APFM based on advertising I had seen. Best decision I ever made. Wendy reached out to me almost immediately. Within an hour I had a list of facilities and appointments set for a few of my top recommendations. Throughout the process, I received numerous articles with helpful information and Wendy checked in frequently to answer questions and provide me with emotional support during the search. I would recommend APFM to anyone needing this service. Mom has settled into her new home and is so happy. She has her smile back and is more engaged.

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    Customer ServiceStaffRates

    Reviewed Sept. 22, 2024

    Denise was extremely helpful, informative, and professional. She helped us compare the facilities and helped us feel comfortable about our assisted living decision for my father-in-law. She was always accessible and responded swiftly by text and phone. It was nice to have a friendly and informed conversation with someone whom I felt was looking out for the best interests of our family. I would definitely recommend A Place For Mom's services to anyone considering a long-term care facility. And if permissible, I would highly recommend Denise ** as an agent especially when they (like us) didn't even know where to start. She was very neutral and gave us the information to make our family's own decision. Thank you, Denise! And thank you A Place For Mom for making a difficult decision much easier for our family!

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    Customer ServiceStaff

    Reviewed Sept. 22, 2024

    I was really conflicted as to if I wanted to move my mom from the facility that she was previously at. But Joe ** was so kind and supportive that it made the decision a lot easier. He encouraged me to tour the new suggested places and ask questions that were important to my mom’s care. He always followed up. I truly appreciate all his help and concern.

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    Staff

    Reviewed Sept. 20, 2024

    Stephanie **, help me when I didn't know which end was which! I delayed my starting because it was so painful to admit I couldn't care for my wife. Stephanie pursued me, encouraged me, lifted me up (TEARS) when I wanted to give up so many times. I'm indebted to her and will never forget her kindness. Marty

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    Customer ServicePriceStaffRates

    Reviewed Sept. 19, 2024

    Justin ** was such a helpful person for myself as and now for my Aunt. He has kept in contact with me and offered great advice. I will always recommend him to anyone. His recommendation for various facilities in our price range were spot on. I can say enough about A Place for Mom. He is the only person I have ever spoken with, but if he is an example this is a great company to work with. In these times I've had very few service companies go to such lengths to provide excellent customer service.

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    Customer ServiceStaffTimeliness

    Reviewed Sept. 19, 2024

    Our personal advisor, Lynn **, was incredibly helpful in the process of finding senior living for my elderly sister. After submitting my info online, I received a call within minutes. I explained the situation and Lynn immediately set up a few tours at local senior communities within our budget. She was very knowledgeable about the communities as well so I felt very prepared for each visit. She was very professional, responsive and eased the stress of navigating a challenging process. We’re very grateful for finding such a valuable resource and we were successful in finding a wonderful residence for my sister thanks to Lynn’s assistance!

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    Customer ServiceStaff

    Reviewed Sept. 18, 2024

    I researched assisted living facilities for my sister, Constance **, in the Venice FL area. Erin was my main contact and was extremely helpful and patient! There was regular follow up by Erin as well as the contacts from each facility. I highly recommend utilizing A Place For Mom when (or before) the need arises.

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    Customer ServiceStaff

    Reviewed Sept. 17, 2024

    A Place For Mom was wonderful in helping us choose two places to look at. Great! We choose one. Then the phone calls kept coming. Sometimes every day. It was very excessive and to the point I stopped answering the phone. If it wasn't for getting us exactly where my parents were needed I would have gone down a star.

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    Staff

    Reviewed Sept. 15, 2024

    I have not talked to a rep from your company for over 2 years but the rep Amy ** has taken responsibility for my mom's respite placement at Lumia. I have been getting advice from Oasis, not anyone from A Place for Mom. I will not recommend your company.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 14, 2024

    I was very pleased with the personal service I received. A Place for Mom responded well to our location and situation and provided us with quick and appropriate information. I was not aware of all of the options available to us, and they walked me through all of them. Everyone involved was polite and caring. Thank you!.

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    Staff

    Reviewed Sept. 14, 2024

    Christine was very courteous and responsive to all my questions and very knowledgeable and confident with her answers. She helped me find the perfect place for my mom. I was very appreciative of the assistance she gave me. I will recommend A Place for Mom and especially Christine to any of my family and friends who need assistance with their elderly parents or loved ones.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 12, 2024

    When I contacted Kim ** to assist in locating a memory care facility for my mom, she responded quickly with all the information I needed. She promptly set up virtual tours as I had just had surgery and couldn't travel. I was able to make a decision based on the information she provided and my mom is not residing in the new facility. I would not have been able to get this accomplished within a short timeframe without Kim's help. I so appreciate everything she did for us!

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    Customer ServiceStaff

    Reviewed Sept. 8, 2024

    Adam was such a great help. In locating an AL apt for my mother in law. I looked at two places and decided on the very first one he recommended. It was spot on what we needed and up to that point I had gotten no help from either the medical community or senior services. He regularly followed up even just to check on me personally.

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    Contract & TermsRefunds & PayoutsStaff

    Reviewed Sept. 7, 2024

    Our mom is still very independent, yet at 97 yrs old, she needed to find a safe, secure, comfortable place to live. The associates with A Place for Mom were patient and persistent in helping us find that place. They helped us understand the nuances of living arrangements: independent senior living vs assisted living vs nursing home care. They answered questions about financing and finances when it comes to paying for and affording the right living arrangement. Their help and advice was priceless!

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    Customer ServiceContract & TermsPunctuality & SpeedStaff

    Reviewed Sept. 7, 2024

    Jodie ** provided excellent help in finding a new living arrangement for my 89 year old mother. Communication was clear and all phone calls and texts were promptly replied to. Mom was to be discharged from the Hospital very soon and Jodie began to line up visits one day after being contacted.

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    Staff

    Reviewed Sept. 7, 2024

    I was looking for a place for my sister locally, Tate from A Place For Mom was very helpful and provided suggestions through the many month process of moving her local and into a facility. She is now settled in a very nice facility within a good distance from family.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 4, 2024

    Very prompt with replies and action items. Kept search within requested location. Ended up asking about a place not on the list but got me in contact with them regardless. Respectful of preferred communication methods. Daily emails with helpful information was not needed but useful tools to send out. Would recommend to anyone who is starting out on this journey and needs the experience and connections.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Sept. 2, 2024

    Christine from A Place for Mom could not have been more helpful. I gave her the area where we were looking, the amenities we wanted, and the price we thought was reasonable. She gave me a good list of places. I requested info on several more which she gave me. Each time I had a tour scheduled, she called to see how it went. We have now found the perfect place, and I would recommend A Place for Mom to anyone. Christine wasn’t pushy, just very helpful.

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    Staff

    Reviewed Sept. 2, 2024

    A Place for Mom is a fantastic resource for those seeking senior care options. Their service is completely free and offers personalized assistance in finding suitable facilities within your budget. The team of advisors were knowledgeable and supportive and provided me with invaluable guidance throughout the relocation process. I highly recommend A Place for Mom for their comprehensive list of senior care facilities and their commitment to finding the best fit for my mom's needs.

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    TechStaffFollow-Through

    Reviewed Sept. 2, 2024

    Kelley ** has done a fantastic job of helping us find a suitable senior living place for my brother on his limited income. She made a recommendation and has continued to follow through with the provider and myself for the past 4-5 months. It was through her regular efforts that our miracle occurred and we moved him into his new living space over the weekend. I can't thank her enough for her diligent efforts.

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    Customer Service

    Reviewed Aug. 30, 2024

    When loved ones are in need, everyone around them is also in need of support. 'A Place for Mom' provided support during this time when there were so many other important things to manage. They took on a huge part of the leg work for us and continued to follow up even after we found something.

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    Customer Service

    Reviewed Aug. 28, 2024

    Our mom didn’t end up qualifying for this service, but in our time of distress and searching, I was awfully disappointed with the phone interaction. I was transferred three times; when I got to Mary, my assistant, and she realized our mom wouldn’t be a suitable match, she offered a list of resources via email, which she never sent, and abruptly hung up on me. It felt like they were lacking in compassion during our time of need and I’m grateful we didn’t end up needing them.

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    Customer Service

    Reviewed Aug. 28, 2024

    We were able to find a place for my parents as a direct result of "A Place for Mom" services. After a phone consultation they offered up several places that met our criteria in 3 different states, and kept in touch throughout our year-long search without being too pushy. I would highly recommend using their services, especially if your parents aren't sure which state they want to live in.

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    Staff

    Reviewed Aug. 28, 2024

    My loved one moved into Holiday Willow Grove recently and I couldn’t be happier with how much happier he has been. My loved one had been living alone after his wife passed and really wasn’t open to the idea at first. He was always sad when I went over to help with a few house chores. He’s been at Willow Grove for about 4 months now and when I go see him he’s practically too busy with his new friends to entertain me. I couldn’t be happier. Thank you Holiday Willow Grove for giving my loved one purpose and joy back in his life.

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    Staff

    Reviewed Aug. 26, 2024

    Natalie gathered all the important info and connected me with places to tour within 3 days. She was great to help me decide home health vs assisted living and places that were in our budget. Held my hand through the process.

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    Punctuality & SpeedStaff

    Reviewed Aug. 25, 2024

    Great help in helping us find a place for my dad. Real nice, fast and ready to help. Keep in contact until we found a place. Set up appointments for us to go look at homes which was a big help. We would use again and recommend to friends. They did a Good job.

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    Customer ServiceStaff

    Reviewed Aug. 22, 2024

    The staff was very friendly. Quanna ** was helpful in assisting with VA form completions and follow up. Shelby ** gave a good presentation and tour of the facility. Jennifer ** was clear on how the nursing staff deals with medications and treatments if needed. And Josh was helpful in moving-in day. Overall, we were very pleased with the facility.

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    PriceStaffRates

    Reviewed Aug. 18, 2024

    The thought of moving mom was very stressful. Zack was very helpful and recommended a few places. We went with his first recommendation after considering a few places. We decided to move my mom after the place she has been for years doubled the amount of money they were charging. At that ridiculous high rate we could not afford to keep her there. We believe my mom will get better care for less money there.

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    Customer ServiceStaff

    Reviewed Aug. 17, 2024

    Joy was very helpful in educating me on independent living options. She sent me several listing to visit and kept following up with me to assist. I couldn’t have done this search on my own. I ended up with the perfect place. We are settled in and living our new life. I recommend calling A Place for Mom.

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    Punctuality & SpeedStaff

    Reviewed Aug. 16, 2024

    Great experience working with Robert **, Senior Living Advisor, to find assisted living for our Dad! Rob provided great articles and information to help our family make decisions, he promptly set up tours of facilities that met our stipulations, and our experience with Rob from start to finish was extremely positive. His help was invaluable to us in making a timely decision and move. We are so thankful this service exists to help families at a very stressful time. Dad is happy in his new home and the family is relieved that he is safe, comfortable, and well cared for.

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    Staff

    Reviewed Aug. 11, 2024

    A Place for Mom was amazing!!!! I really did not know where to start looking for care for my mom and I was overwhelmed. Beth contacted me. She set up everything, places for me to look at, she was extremely helpful. Not only that she continued to support me in my decision on where to put my mom and she contacted me just to make sure I was okay through it all. I highly recommend A Place for Mom; in fact, I have already recommended it to a friend of mine going through the same thing. Thank you!!!! A Place for Mom is GREAT!!!!

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    Customer ServiceStaff

    Reviewed Aug. 9, 2024

    I happened on A Place for Mom by searching for assisted living options. Halle ** was fantastic help for me in a time I needed it most. Compassionate and caring. She followed up with me to make sure I had all the information I needed. I have already raved about my experience with friends and family.

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    Customer ServicePricePunctuality & SpeedStaffHonesty & Transparency

    Reviewed Aug. 8, 2024

    I have been looking online for low-cost housing for my mother. I filled out a document online for A Place for Mom hoping they had bigger network than Google. Within five minutes, I received a call from A Place for Mom. That would not have been a problem except I could not answer it as I had started on something else. They called 4 more times in the next 30 min. 3 of which were back to back. Redial. I thought that was weird but made a note to return the call later when I had finished my other phone calls. That evening I was sitting down for dinner, they called again. I remembered I hadn't called them when I meant to, but quieted the call to finish dinner. They immediately called twice more. Redial. With each call I was feeling less like wanting to talk to them.

    In the last day, they have called 14 times, (I counted) a few singles but mostly cluster calls. I mean proactive is one thing, this was bordering on obnoxious. Only the last call did I actively ignore. The others had quite honestly not come at a convenient time for me. (Shower, phone charging, grocery store, working.) Also it's not the single calls that bother me but the redials. 3 missed calls back to back three times. I had also received emails and read through them so I'm pretty sure now they can't help me. Maybe they can help some people. I'm not sure what they tell their phone staff but the calls are pretty ridiculous.

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    Customer ServiceStaff

    Reviewed Aug. 6, 2024

    A Place for Mom was very helpful in guiding us to the right institutions that would work for my mother-in-law. Not only did they come up with a list of places that would meet her needs as she progresses through her situation, but they continually followed up. There were phone calls, asking how the process was going. Was there anything they could do to help?

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    Staff

    Reviewed Aug. 5, 2024

    When I contacted A Place for Mom, I had many questions and didn't know how to start the process of finding a facility for my parents. Joan talked with me about all of my concerns and gave me guidance on what consider and what to expect. She provided me with several contacts and facilities that could meet our needs. She was also wonderful emotional support as I went through this process.

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    Customer ServiceStaff

    Reviewed Aug. 5, 2024

    When we had to 24/7 care for my mother, we only had 48 hours to get it done. A Place for Mom, literally jumped into action. They sent us immediate contacts and we were successful in finding her an excellent facility!! They provided Excellent, Outstanding customer service!! This is the go to company if you ever need assistance with this kind of situation!!!

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    Staff

    Reviewed Aug. 5, 2024

    Carolin **, Senior Adviser for A Place For Mom was very helpful when I was looking for a rehab center for my Dad and when looking for an assisted living facility for my Dad. She is very patient, very empathetic and thorough. She really helped me get through a challenging period of my life and wanted what was best for my Dad. Carolin really cares about people and goes above and beyond. I was lucky to have her as my advisor.

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    Contract & TermsStaff

    Reviewed Aug. 4, 2024

    I came across "A Place For Mom" accidentally but it was a wonderful accident. We were looking for an independent living arrangement for our mom. A place for mom gave us direction, answered questions, checked back on us and helped us find the perfect place for our mom. I definitely would recommend this service to others.

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    Customer ServicePunctuality & Speed

    Reviewed Aug. 4, 2024

    Everyone responded quickly and with usable information. Tate followed up numerous times throughout the process to make sure the transition went smoothly for our entire family. Out timeframe changed several times, and A Place for Mom responded effortlessly each time. I highly recommend their service and would use them again without hesitation.

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    PriceStaff

    Reviewed Aug. 4, 2024

    I was seeking future senior living options. Family recommended I go to 'A Place for Mom' online for ideas how to approach the subject. At no cost to me they provided writings about senior living options and what to expect. They also provided a senior advisor that helped guide me with interview questions and places in my area. At no time guiding me to any particular place but just asking me about visit impressions. Finding a place I would be comfortable, it worked.

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    Customer ServiceStaff

    Reviewed Aug. 3, 2024

    Incredibly helpful service that put us in a direction for my parent's housing when I felt unsure of what my options were. They helped with contacting housing options, sent lists, and followed up with me after we visited the facilities. They listened and provided empathetic responses to what our needs were during a difficult time.

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    Customer ServiceSales & MarketingStaffRates

    Reviewed July 30, 2024

    Anyone can do what they do with the help of any search engine. I made the mistake of giving them my phone number. In the next five days, I received at least 30 phone calls and voice messages. I blocked the number but the calls kept coming. I finally called them back and told them to stop calling me. The customer service rep apologized for all the calls and informed that their system used "automatic dialing". I asked her how automatic dialing could leave me voice messages from individuals. She told me that she could connect me with a sales rep and that would be my primary contact (another marketing ploy). I had already informed her that I wasn't interested in their services. I told her that the next call would be from my lawyer. She apologized again and said she would take me off the list. Hopefully I'm done with this people.

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    Reviewed July 29, 2024

    I have been very please with the service provided by A Place for Mom, especially Adair **. The advice she gave has worked out and we now have my mom in Spring Arbor in the privacy room we wanted after only 1 week in a premium room. Thanks to Adair.

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    Customer ServiceStaffTimeliness

    Reviewed July 28, 2024

    When it became time to find a memory care facility for my aunt, I didn't know where to begin. I saw A Place for Mom online and called them. Within minutes they called back and after talking gave me 5 places close to me that met our needs. We ended up picking 1 of the places based on the recommendation of Nancy from A Place for Mom and we couldn't be happier. More importantly, my aunt loves the facility and we know she is somewhere safe. I'm so glad that I called A Place for Mom!

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    Customer ServiceStaff

    Reviewed July 26, 2024

    A Place for Mom helped me find several nearby assisted living facilities for my mother. My advisor Dawn checked in with me frequently to assess my progress, and to answer any questions I had. They also sent me emails with helpful information about what things to consider when searching for assisted living facilities.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 3, 2024

    I didn't think I would need A Place for Mom but I was wrong. Rose was kind, compassionate, caring & gave me the information needed. She helped schedule 6 memory care facilities, left me her phone number & said I could call anytime. We selected the very first. My Mom was placed 5 days after the Dr said she needed extra help. 5 Days! What a blessing. Thanks to the Lord & A Place for Mom. Thank you Rose.

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    PricePunctuality & SpeedStaff

    Reviewed July 2, 2024

    Found an excellent ALF facility that fit our needs. Ashley was a great help. We looked at a number of places and found the best. We had to move quickly since the discharging hospital put my wife in a horrible place. We highly recommend the use of this service and it was at no cost to us.

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    Customer ServiceStaff

    Reviewed July 1, 2024

    Very helpful. Called several times. She even set up places for me to tour. I want to thank her for all her help. It was invaluable. I So glad there are people who really wanted to help me find a place. I have been looking for a place for my husband. Thank you for giving me the names of several places and helping set up tours. I will be moving my husband in to an assisted-living facility tomorrow. Again I want to say thank you.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 30, 2024

    The representatives were kind and helpful in setting up tours for multiple facilities. They were prompt with follow up as well. Our situation was unique in that my mother was at a facility that informed us that they were closing displacing 35-40 residents. A Place for Mom was very sympathetic to our plight and offered kind words and assistance with finding another facility.

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    Customer ServiceStaff

    Reviewed June 29, 2024

    If it wasn’t for A Place For Mom I would not have found TerraBella. It was very helpful. The information I received was clear and useful. The lady I spoke to was very empathetic and informative, and she also followed up to check after her. I had visited facilities. It was an excellent service that I would recommend.

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    Staff

    Reviewed June 28, 2024

    Tiffany was very helpful. This is the second time I've needed to use this resource and it worked again. I was able to find the right place with the least effort. It's overwhelming when you look for a place for a loved one in a big city. Tiffany helped me narrow it down and we moved my friend in within a week!

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    Punctuality & SpeedStaff

    Reviewed June 28, 2024

    We didn't know what to do. We didn't know where to turn. My mother-in-law's dementia progressed so fast, as soon as she was diagnosed, she needed full-time care. I don't know what we would have done without "A Place For Mom," and our Senior Living Advisor, Justin **. Justin listened to our plight and guided us every step of the way. After we partnered with, "A Place For Mom," we never felt alone again. Justin helped us find care homes that fit our loved one's needs and budget. He arranged tours, answered questions and acted as a liaison whenever needed. When we settled on a care home, Justin stayed in touch during the transition and continued to check-in for several weeks after. I don't know how we could have gotten through this without Justin and, "A Place For Mom."

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    Reviewed June 21, 2024

    A Place for Mom provided several options for Assisted Living for my 98-year-old mother. We wanted to move her closer to us and they provided several options within her budget. A new facility within 10 minutes commuting time was selected and appears to be a long-term solution to her needs.

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    PriceStaffRates

    Reviewed June 21, 2024

    I had facilities contact me almost immediately upon contacting A Place For Mom. I gave Renee my criteria, location we wanted, price range, what we wanted and needed from the facilities and that enabled me to make better-informed choices of the places that Renee had contact me. Throughout the process of interviewing facilities, Renee contacted me to find out how the search was going. A Place For Mom eliminated my having to search online for Assisted Living Facilities, as I also care for my 92-year-old mother-in-law, and my time is valuable. Great job!

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    Punctuality & SpeedStaff

    Reviewed June 20, 2024

    My local representative, Heather, was wonderful! She was patient, caring, and empathetic. She listen to the various needs we had. She quickly complied a list of places that would fit. She continued to check in to see how the tours were going. She guided me through this process completely. I have gone through the process of finding a facility for my mother-in-law both with and without this service. I would absolutely recommend A Place for Mom! It is much easier, there are more resources available, and it takes less time on your part. Not to mention, you will have more information than you thought possible but you will need to make the best decision for you and your family.

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    Contract & TermsPunctuality & SpeedStaff

    Reviewed June 20, 2024

    The agents were very attentive and understood our criteria and situation perfectly. Especially when it came to my brother, who had flown in from out of town to help look for a place and had to return home on a certain day. They were fabulous at finding the right place, very quickly, and advising us on the most efficient way to finalize the arrangements.

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    TechRefunds & PayoutsStaffHonesty & Transparency

    Reviewed June 18, 2024

    I found you to be very helpful. However, our first choice was with American House. They took my mother’s money, after sending their Director of Nursing to our home and evaluating her. When we showed up they refused her based on her medical issues, lying to us saying it violated State law for her to be there. Also, refusing to refund all money after their breach of contract. We will have to sue them, register complaints with the BBB and State licensing board. Very deceptive organization bordering on criminal. My mother is at Deanne Hill and it is wonderful. Please don’t refer anyone to American House again.

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    Customer ServiceStaff

    Reviewed June 18, 2024

    They were very helpful and made the process so easy to find an Assisted Living location for my Dad. I would highly recommend them to anyone!!! The only issue that I have had is that some places are still calling me but I do not need help anymore as I found a place for my Dad.

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    Staff

    Reviewed June 16, 2024

    Cheryl VanderWel was my contact person for "A Place For Mom." She was incredible! She found five separate places for my mother to look at for independent living. She was so invested in my mission to get my mother out of a dangerous living situation. I was so lucky to have a woman who cared so much! All I can say is thank you. For everything!

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    Reviewed June 14, 2024

    All the folks worked with me for over a year trying to get my dad into Independent Living. He was VERY resistant to say the least, but Mary kept in constant contact, now he is in The Fountains at Greenbrier. He is still complaining, but he's safe and I know he'll like it in the long run... Couldn't have done it without y'all.

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    Staff

    Reviewed June 12, 2024

    A Place for Mom was very helpful. They gave me tips and referrals. They were a vital source of resources in the community that my dad wanted to move to. I would have had such a hard time without them. Thank you A Place for Mom. He had been living in Sacramento. My mom had passed away a year and a half ago.

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    Customer ServicePunctuality & Speed

    Reviewed June 11, 2024

    I had a great experience with using A Place for Mom to find an assisted living facility for my dad. I received a call quickly after my inquiry and was immediately talking to real people. I was connected quickly with an expert in my region, Johnathan, who was able to provide lots of information promptly. He was great about following up too! I was able to get my dad into a facility very quickly thanks to a place for mom!

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    Customer ServiceStaffTimeliness

    Reviewed June 10, 2024

    I signed up with A Place for Mom online, and within minutes, I received a call from a representative named Beth. She was immediately helpful and empathetic. She took down some information about my loved one and was able to recommend some facilities for me to explore. She checked in frequently and answered any questions I had throughout the process. Beth was helpful with everything from logistics to emotional support. Her help made a difficult decision go smoothly. I would recommend this service for anyone.

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    Staff

    Reviewed June 9, 2024

    I found a place for mom to be so helpful at every turn. Laurette ** was there to help with every step reassuring us that we would find that right fit and she found it for us. I would recommend A Place for Mom to anyone looking for a safe place for a loved one. Laurette isn’t 5 star. She’s 10 star.

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    A Place for Mom Company Information

    Company Name:
    A Place for Mom
    Website:
    www.aplaceformom.com