A Place for Mom Reviews

I had facilities contact me almost immediately upon contacting A Place For Mom. I gave Renee my criteria, location we wanted, price range, what we wanted and needed from the facilities and that enabled me to make better-informed choices of the places that Renee had contact me. Throughout the process of interviewing facilities, Renee contacted me to find out how the search was going. A Place For Mom eliminated my having to search online for Assisted Living Facilities, as I also care for my 92-year-old mother-in-law, and my time is valuable. Great job!

My local representative, Heather, was wonderful! She was patient, caring, and empathetic. She listen to the various needs we had. She quickly complied a list of places that would fit. She continued to check in to see how the tours were going. She guided me through this process completely. I have gone through the process of finding a facility for my mother-in-law both with and without this service. I would absolutely recommend A Place for Mom! It is much easier, there are more resources available, and it takes less time on your part. Not to mention, you will have more information than you thought possible but you will need to make the best decision for you and your family.

The agents were very attentive and understood our criteria and situation perfectly. Especially when it came to my brother, who had flown in from out of town to help look for a place and had to return home on a certain day. They were fabulous at finding the right place, very quickly, and advising us on the most efficient way to finalize the arrangements.

I found you to be very helpful. However, our first choice was with American House. They took my mother’s money, after sending their Director of Nursing to our home and evaluating her. When we showed up they refused her based on her medical issues, lying to us saying it violated State law for her to be there. Also, refusing to refund all money after their breach of contract. We will have to sue them, register complaints with the BBB and State licensing board. Very deceptive organization bordering on criminal. My mother is at Deanne Hill and it is wonderful. Please don’t refer anyone to American House again.

They were very helpful and made the process so easy to find an Assisted Living location for my Dad. I would highly recommend them to anyone!!! The only issue that I have had is that some places are still calling me but I do not need help anymore as I found a place for my Dad.

Cheryl VanderWel was my contact person for "A Place For Mom." She was incredible! She found five separate places for my mother to look at for independent living. She was so invested in my mission to get my mother out of a dangerous living situation. I was so lucky to have a woman who cared so much! All I can say is thank you. For everything!

All the folks worked with me for over a year trying to get my dad into Independent Living. He was VERY resistant to say the least, but Mary kept in constant contact, now he is in The Fountains at Greenbrier. He is still complaining, but he's safe and I know he'll like it in the long run... Couldn't have done it without y'all.

A Place for Mom was very helpful. They gave me tips and referrals. They were a vital source of resources in the community that my dad wanted to move to. I would have had such a hard time without them. Thank you A Place for Mom. He had been living in Sacramento. My mom had passed away a year and a half ago.

I had a great experience with using A Place for Mom to find an assisted living facility for my dad. I received a call quickly after my inquiry and was immediately talking to real people. I was connected quickly with an expert in my region, Johnathan, who was able to provide lots of information promptly. He was great about following up too! I was able to get my dad into a facility very quickly thanks to a place for mom!

I signed up with A Place for Mom online, and within minutes, I received a call from a representative named Beth. She was immediately helpful and empathetic. She took down some information about my loved one and was able to recommend some facilities for me to explore. She checked in frequently and answered any questions I had throughout the process. Beth was helpful with everything from logistics to emotional support. Her help made a difficult decision go smoothly. I would recommend this service for anyone.

I found a place for mom to be so helpful at every turn. Laurette ** was there to help with every step reassuring us that we would find that right fit and she found it for us. I would recommend A Place for Mom to anyone looking for a safe place for a loved one. Laurette isn’t 5 star. She’s 10 star.

Was assisted by Darlene ** in the Metro DC area to find a facility for my Mother in Frederick, MD. After another facility fell through, I called APFM after 5pm, and Darlene assisted me in finding 4 alternate Assisted Living communities, and made confirmed appointments for the next day, all in just 10 minutes on the phone. She immediately understood the needs for my Mom, and found suitable facilities quickly. I toured them the following day, arrived at a family decision within 48 hours, and moved mom in 3 days later directly from the hospital. Darlene followed up throughout the process, and her end-to-end placement service was outstanding! This is the second positive experience my wife and I have had with APFM, and we will definitely be recommending your services to others!

A Place for Mom was absolutely the best help I could have asked for. They directed me to Greenwood Place in Marietta close to my home. The care we received was outstanding. I was always greeted with smiles. The staff there was so outstanding, supportive, and compassionate. It was like a family and I was so blessed.

In my opinion Sarah ** did an excellent job with my search for an Independent Living facility. She immediately zeroed in on my location and specific needs. My brother needs to relocate back to the state of Washington, but in his condition needed help in finding the perfect place for him. Sarah went beyond helpful down to locating a safe hotel to stay in while visiting 3 Independent facilities.

A Place For Mom really came through for my family. I help manage my Dad’s care “remotely”. I live in South Carolina and he lives in Chula Vista. My Dad was getting out of the hospital and needed 24/7 care for a bit upon release. I was told this on a Friday afternoon. One call to A Place for Mom and I was instantly connected with Brian who got the ball rolling and we had a care giver there to help my Dad when he got home! Great communication throughout the entire process! It is very comforting to know they are there in case I need to use them again!

I needed a place for my husband and felt desperate. I contacted A Place For Mom and received lots of help. I was referred to Nick and he sent me a list of places to start with. I then started receiving lots of phone calls. I found a great place for you husband and I hope it works out. Thanks.

I was never told I was working with a Paid Rep for A Place for Mom! We signed with a facility recommended, after asking important questions. The Rep had Total Memory Loss as to what the Facility promised. Stay Far, Far away from this group!!!

I had cancer that changed where I needed to live, near the team of doctors taking of me. Cancer free but a long road with frequent visits. A Place For found me my new apartment and I'm so happy. Been a lot to move 73 miles but mover did the big stuff and friends helped as I needed. Blessings.

I selected Harmony as the place for my husband which was one of the recommendations by A Place for Mom which turned out to be a nightmare. Husband was not getting showers, CPAP, and medications for over a week which could have killed him. Very short on staff and untrained, etc.

Very helpful. This was my first time having to find assisted living for my mother. A Place For Mom guided me through the process and answered all my questions. I would recommend their services to anyone looking for advice and answers. They can offer local places with the correct services you may need.

A Place for Mom was very helpful in setting up appointments with Assisted Living facilities and pointing us to places to look. We really liked Charter and almost went with them but eventually we decided on 24 hour in home care and they were helpful in finding a company for that as well.

I had the best experience with A Place for Mom! My case worker Delores was awesome in every way!! She set up tours for me and even set up some virtual tours for me! I would definitely recommend them to anyone searching for a great facility for their loved ones!! A place for mom is the best!!

We used the service to find a place for my mom, and it helped greatly. They were very patient with me and things worked out well. It took several months of going on visits looking at the prices as well as some problems we’re going through with my mom at the time. The service helped greatly to narrow down the ones that were what we needed.

What a blessing it was the Goggle and find A Place For Mom. I had no idea there was such a service available for helping to find a community for senor loved ones. Start to finish Tamara ** my Senior Advisor assisted and was so accommodating and helpful every step of the way. Thank you again for APFM!!!

Ms. ** was my contact with A Place for Mom. She was amazing! She set up assessments for mom and scheduled tours for my sister and I. Unfortunately, as soon as we secured a place to move mom she fell ill. She ended up passing 2 days before she was scheduled to move in.

Choosing the right memory care facility can be overwhelming and knowing where to start is difficult. A Place for Mom was very helpful in our search for memory care options for our mother. The information they provided about memory care facilities was detailed and made it easy to compare multiple options. They were very responsive and the resources they provide helped us know what to expect from memory care.

What a peaceful experience working with Tamara and A Place for Mom. We found a great place for my parents because of her. ❤️ Tamara found several places for us to look at and had great recommendations. I loved the experience of using A Place for Mom and it put me and my parents at ease knowing that we had them as a resource. Thank you everyone involved especially Tamara!! I would recommend a place for mom to anyone any time.

After Caring for Dad for the last 1.5 years me and my two brothers were exhausted. Thank you for helping us find dad a nice place with the professional staff he needs. I am so glad I called A Place for Mom. Taking care of a loved one in their home is very difficult. So glad he is getting the 24/7 care that he deserves.

A Place for Mom was a huge blessing in locating a place for my father! He loves the place that they helped us find! We are so grateful for the genuine concern and kindness that was shown to us during our search. A Place for Mom is a gift to families that have elderly family members in need of professional care!

When I had no idea of where to begin finding support for my spouse who has vascular dementia. They gave me recommendations for home health services and then when needed memory care facilities. They helped to set up tours of different facilities while staying neutral. They were there to talk me through the process.

My experience with Lynn (**) was nothing short of spectacular. Every step of the way, Lynn treated me with kindness and understanding. I felt like Lynn was trying to place her own family member into a community. She was very thorough in her research of the community and was honest in navigating how I should conduct myself when interacting and providing information regarding my father and his phase of dementia. Clearly Lynn is experienced in what she does and that showed in her knowledge of various communities. If Lynn didn't have an answer, she got it.

Everyone that I talked to along the way was always so helpful and kind and followed up with me on the regular. I've heard plenty of advertisements on the radio over the past few years and the time came upon us for us to look into assisted living for our mother. It was the only place that I checked out because the reception on all ends were amazing. We ended up going with Celebration Villa because their dementia unit was outstanding. Everyone there was so receptive to her upon her arrival. John **, Stephanie, Mike, Kelsey and Alli were super helpful and was and continue to be so compassionate. Mike in maintenance was a huge help with answering our logistics questions of the room - cable and telephone etc.

Everyone that I worked with was extremely informative, kind and had a lot of patience with me asking many questions. The time frame I had to move my dad was very short and extremely stressful. We were given many places to look at with different levels of care so that we were able to make a good decision. They helped make it much easier for me and my family.

Kate ** worked with me through the entire process of finding a reputable memory care facility for my husband. I visited several facilities and but was not comfortable with any of them for a variety of reason. Kate never gave up; she found the perfect place right near our home. The day Tom was set to arrive, Kate stayed on the phone with me and talked me through my last minute's jitters. Kate was a very knowledgeable Best Friend through the entire ordeal.

Rebecca ** was most helpful in helping me make a relocation change for my mom from an ASL in Apopka to The Villages area. She was patient, listened to our needs and directed me immediately to where she felt would be a good fit for us. Mom is thrilled with her new apartment and I am thrilled to have her living close to me. I would definitely recommend Rebecca and A Place for Mom to my friends.

Thank you so much for your compassion and guidance on a place for my Mom. Cindy was very thorough when helping our family find just the right place for my mom with Dementia. We are very satisfied with our choice where our mom is at. Any questions or concerns we had Cindy was always available to ask her questions. The home our mom is at is ran by a couple that are fantastic with mom. Thank You again.

My Care For Mom Agent went above & beyond to find what worked best for my loved one & which facilities were accomodating of long distance communication since we don't have any facilities in an hundred mile radius. It took several months & we had to hunt in a location an extra hour drive away for me, but it was worth it! He found a winner for us & my loved one is settling well, glad for the choice.

I was contacted promptly by Melissa **, the A Place for Mom representative. We established a thorough set of criteria to guide me in making a decision concerning an assisted living facility for my 93-year-old mother. Melissa was exceptionally professional and identified six suitable choices of which I chose one. The experience was as quick and as beneficial as I could possibly imagine.

Maison, our consultant, was very personable and professional. She was very helpful and was able to find the perfect assisted living facility for my husband and myself in a very short period of time. She was very patient with us and listened to our needs. We would highly recommend her and A Place For Mom!

I cannot thank A Place for Mom enough! They were absolutely wonderful, thorough and spot on with all information I provided them, they found me exactly what I was looking for and could afford. I cannot thank them enough. I definitely recommend them 100%. I don’t think anyone else can do a better job.

A Place for Mom helped me find several nursing homes in the area we live and help set up appointments for tours. Having a Place for Mom involved afforded extra credibility with the facilities I toured and were very helpful when we made the final decision. My representative from a Place for Mom stayed in touch with me via email and by phone during the six weeks we work together to find the right place for my sister-in-law.

A Place For Mom was very helpful in assisting me in finding the right place for my mom. The whole process of finding a place can be overwhelming, so when they began to narrow down the places based on my information, that was so helpful. Also, they called me within 15 minutes from when I submitted my information online. The representative was patient and kind, and followed up periodically. One of the best things for me was the informative newsletters that increased my knowledge about dementia and caring for mom and what to expect moving ahead.

When I began the process of seeking alternative living arrangements for my 86 year old mother, I was at a total loss. It was so overwhelming and I knew nothing about what options I had to navigate. I reached out to A Place for Mom and was immediately connected with someone to help. She listened to our situation and provided education and options that fit our situation. Not only did she serve as a point of contact between us and the different facilities but she was an advocate! Do not hesitate to start with them for help! Thank you!

Michael never gave up helping me find an Asst. Living home for my handicapped brother…he also helped answer my financial concerns and searched for me in 3 different states. I never would have found such a perfect place without his help! I appreciate Michaell ** persistence and dedication in this endeavor.

James was very responsive and provided a list of potential facilities. He followed up and was there to assist me. Glad I contacted your organization. Your service helped to ease the burden of a very difficult situation and helped me find a location close to my home. I would recommend this organization to anyone needing help with a parent, spouse or other loved one.

This is a great and invaluable service for families. Our advisors were always available when we needed them. They also reached out to us every week until we decided on a facility. They facilitated all the tour setup and helped us communicate with the facilities. The service is easy to use as they offer communication via text, email, telephone and the website. I will definitely use again in the future.

Deb ** was terrific and her help in identifying an excellent home health agency was invaluable. I have had care provided by that agency for one week now and am well pleased. Deb ** is currently assisting with finding an assisted living/nursing home facility. I look forward to receiving the same high quality service from Deb ** in identifying such a facility.

A Place For Mom says it is free, but if you use ANY facility they recommend you WILL PAY MORE. It is a scam and a lie for them to say it is free. They receive kickback from facilities by the facility charging higher costs and paying it to A Place For Mom. It is not disclosed to you ever. This is a fraudulent way to do business and allows them to make money without you knowing. A very dishonest company!

When my mother fell and she decided to go into independent living she requested Morningside because she visited friends there before. I reached out to Sarah Heatwole at A Place for Mom and she was so helpful. We had an appointment with Shannon at Morningside the next day. My Mom loves the community & people there. Sarah & Shannon have been so helpful and made this an easy process. I would recommend A Place for Mom and Morningside of Springfield to anyone.

Stephenee from A Place for Mom helped me find a lovely place that was a good fit for my mom and for me. She was great about following up with me and when asking how my visit went, she also asked how I was doing. She was very compassionate and understanding.

I appreciated help in getting visits scheduled in my search for senior living. The personnel at A Place For Mom were interested in helping me find a place that I would love for my next journey in life. I’m excited about my new home! Thank you, A Place For Mom!!

My mom suffers from dementia, was hospitalized due to a fall. As the hospital was in a hurry to release mom, and I could no longer care for her at home, I needed to find a nursing home ASAP. A Place For MOM, was great help in finding me the right nursing home during a difficult time.

I have had a very good experience with this organization. Especially the man that contacted me, Steffan **, out of your Western office, he was very good answering all my questions and concerned about what I was going through. I hope all of your representatives are as kind as he is.

Professional And Personalized Care was the order of the day in my experience with "A Place for Mom". They made the process easier. We toured a total of 4 places and ended up with the first one we had considered. It is a good match and meets her needs. She is adjusting and the staff has already fallen in love with her.

A Place for Mom was very helpful in assisting me and my family with facilities near me for my very senior dad including information on 3 and setting up appointments and tours to 2 of the 3. I really appreciate the follow up A Place for Mom did to ensure we were satisfied with the service and that we had all the information we needed. Thank you!!

This is confusing. You asked me to respond to a survey so how in the world would I have an Order #? My contact with my rep, Josh, was outstanding, but if you want me to take the time to answer your questions, please ask appropriate questions that I can actually answer.

The counselor was very persistent. My unusual schedule made phone calls difficult but he sent my information out to communities that might be in my price range, which was very limited. The communities would then reach out to me. We did eventually find a community that was a good fit.

Mary ** was extremely helpful. She and I talked several times while my father was still alive. After he passed she helped me set my expectations and answered all of my mother's questions. I felt prepared as we started to take facility tours. She also helped me understand the costs involved. I have recommended A Place for Mom several times in the last 2 months. My friends' parents are all of a similar age and they ask me how I began the process.

I love "A Place for Mom". I started with Joy **, who was very helpful but eventually changed over to Angelique ** who went above & beyond to help me find the perfect place. She even took time to listen to my concerns and be a great sound board with making the choices, but she gave great, positive advice based on my concern & needs, which was what I really needed. When you are trying to make sure your parent is well taken care of & you don't have any help or a lot of support, this type of resource is absolutely necessary. I really appreciate her for just being her. She is great & so is this resource. Thank you for everything. ❤

My father has dementia. The passing of his wife left my sister and I responsible for his care. We were not prepared for the full weight of what was about to happen and had no idea what needed to be done. We were at our wits' end. Nancy McCarthy at A Place for Mom worked with us and the hospital social workers and the Assisted Living homes to guide us through the endless uncertainties that arise when trying to find care for a loved one. We really couldn't have done it without her. We are forever grateful!

Heather has been beyond amazing!!! Her guidance, follow up and care are without question - highest standards. She continues to call me and ask if I need additional help and her desire to ask about my mom's well being is very nice!!! She should be commended. I would recommend your organization to anyone asking for help in this area of stress.

I wanted to make sure that Stan got recognition for his hard work, and his dedication in helping to find my dad a great place. Stan was absolutely amazing and his care and follow were above and beyond. Thank you so much Stan for everything! I hope when the next person is looking for a place for their parents that they get the service I got from Stan. Again, thank you so much for everything. I would have never known about this place until Stan did all his research and helped me to find a place that was close to my house and didn’t cost a fortune and that my dad is going to be happy there.

I contacted A Place for Mom last year and they were not helpful in setting up meeting times for Assisted Living facilities that worked with my schedule. To make matters worse, some of the facilities did not know I was scheduled to visit when I showed up and the appropriate people were not there. Earlier this year, I started working with a different service and after they helped me find an appropriate facility; A Place for Mom then threatened the facility if they didn't get the commission. Avoid this "place" like the plague!

I received a very positive and quick response from a knowledgeable person. She asked pertinent questions to understand my need. She was extremely helpful for me in finding a good memory care facility for my father on short notice. She made good recommendations without bias, and it definitely worked out well for me and my father.

Martina was instrumental in helping me find an assisted living community for my mother. Her patience, compassion, and thoughtful comments really put me at ease throughout the whole process and gave me the confidence I needed to know that the decisions I was making for my mom were for the best. The assisted living communities she referred me to were all terrific and customized perfectly to meet my mom's personality and specific needs that I hope will allow her to age in place for the rest of her life. I can't thank Martina and A Place for Mom enough!

At a time when our family was pressed for time to find a rehab center or extended care option for my mother-in-law, I reached out to A Place for Mom as a long shot. They were quick to respond and provided much assistance, great resource, and continue to check in periodically to make sure we’re doing well. I cannot speak highly enough about our experience.

An excellent service for helping me find an assisted living center for my mother. I knew very little about how to proceed. Through inquiries, information, recommendations, finding communities near me with vacancies and actually arranging interviews for me, I was able to find the perfect center for my mother. Estimated expenses, level of care, nursing/medical care available, pharmacy and other aspects were addressed.

Vultures that prey on the aged and those not knowing anything about the industry. Horrible people skills. They don't care about people. They do minimal effort to collect big paydays. Avoid like the plague.

I contacted A Place For Mom in October 2020 for information about the services available, where to find facility pricing, requirements, etc. because as a blended family, we were looking into options for an aging relative who had dementia. After gathering the information I could to help that process, my involvement ended. I continued to get marketing calls for 2 more years, even after I explained to everyone that I was not the decision-maker and finally asked them to stop contacting me. The last contact I had was in late 2021/early 2022.

Stay away from A Place for Mom. They are a bunch of crooks. They steal the referral money from your mom. They implant a bug on your Computer. Robert K was the crook in my situation. Then they don’t even call you back. They make you think they’re helping you and they’re stealing from you. Stay away.

The rating of 7.5 score that was given to Divine Home Nursing, was unjustly given. For several years Divine Home Nursing was with A Place for Mom. A Place for Mom changed their advertisement model. With the new model of charging for the click they are earning much more money than they did before. Divine Home Nursing tried the new model. However, it did not work for us. Therefore, Divine Home Nursing decided not to advertise with A Place for Mom any longer. A Place for Mom informed us that if we pulled out from advertising with them they would lower our experience stars to 7.5 stars. That was very cruel. But the reason for that is to point potential leads and clients away from our agency. Therefore, boosting agencies that continued to advertise with them. I would stay away from them. As they are only after the money. Not really that concerned about a place for mom or dad to thrive.

I contacted A Place for Mom via email. What a mistake! I never spoke to a human being, but have instead been bombarded with emails and phone calls from every facility in my area. This is not providing assistance in the search. It is not helping to narrow down options. They just throw your contact information to every facility in your area. It is a horrible intrusion. I can call places myself if I want to talk to them without having additional information about their costs, features, and services. I know how to do a Google search. Stay clear of this place. Their goal is to get a finders fee from a facility if you go there. It is not to help you in your search.

They can be nice to talk with and offer some advice but when it came to helping us find a place all I got was a list of facilities in my area. I did the researching on my own. Anybody can do a Google search. Once they email you a facility name they will nag you with phone calls and emails to make sure they get their commission, even if they recommended a place 3 years prior. There are other companies (like Care Patrol) that provide detailed facility profiles that you can actually use to help make a decision. Much more valuable than a facility name in an email A Place For Mom gives you.

My advisor reached out this afternoon and I learned that the assigned phone number is not constantly monitored or a personal cell number so calls and texts may not be retrieved until the next business day. Additionally, I learned that it was also the advisor's day off further explaining why I had not heard back quickly. This has all been clarified to my satisfaction. I am changing my rating based on the info above.

They claim they will help you find a place for your loved one. But instead all they do is connect you to an automated line which does not offer any useable help and will not connect you to a real person. Then you will be bombarded with email advertising and phone calls. DON'T WASTE YOUR TIME!

They told me they couldn't help us because my dad needed a nursing home not an expensive assisted living facility. But even then they kept calling and calling even when I asked them to stop. They called and called even after my dad passed away. This place is a scam.

My family owns an In Home Health Care Agency. The representative from A Place For Mom informed our agency that they vet leads to make sure the lead is a good fit for our agency, then they charge us a $55 fee for each lead referral. We informed them we only wanted referrals with private pay and we were only looking for leads who were looking to start service within two months, they said no problem. They said they would create a profile of our agency on their website with our contact information, so that people seeking care for their loved ones may contact us directly. We were told if we make multiple attempts over a two month period to contact a lead and the lead does not reply, they would return the lead, meaning our agency would not be charged. EveryThing They Said Was A Lie.

This is a scam company in my opinion who refers clients to everyone in the area. Your family like mine will get tons of calls and they don’t care about the level of care given by the places they send you. They are paid by the facility that’s gets you in there. Don’t go for it. Just do your research and search facilities on your own area and GO VISIT those facilities to see how they are run because A Place for Mom doesn’t care. They just want the referral money.

There is no real use case for this service. They have a list of costly options that you can google for yourself. The funding should be reallocated to giving seniors a credit to find care. My mom is 64 and needs some help as she is recovering from a stroke. The goal is to keep her in her condo that she owns with her cats. We just need someone to stop in once, maybe twice a week, to help with chores and make sure conditions aren’t spiraling in an unsafe way. A situation that exactly matches the use case that A Place For Mom preaches in their advertising. In practice, the home aide services that they use will charge you more than 100% of the average disability payment. In hindsight, I feel slimy trying to engage in communication with them. As soon as I was politely explaining that we couldn’t pay ~$2000 a month for someone to come in and help with chores once a week, communication threads would end.

A facility person told me A Place for Mom gets paid if they send the facility the name of someone who enrolls in the facility. She said, "If you're with A Place for Mom, the facility can't offer you the breaks or incentives they would offer if you came on your own since they have to pay A Place for Mom." A Place for Mom did NOT select places that fit my needs or help me with what I didn't already know. They sent me a list of pretty much every facility in the area that they get money from, so no matter where I went on my own, A Place for Mom would get paid. Their useful suggestions I knew already.

When I called, the representative who answered had such a strong accent that I was unable to communicate with her. My hearing isn’t good and this added to my being able to communicate so I hung up. I suggest if you want to deal with seniors or their family, hire folks who can speak English clearly.

I brought my mother home after a stay in rehab. She was age 94 and needed care during the day while I was at work. I also sometimes had 2-4 hours of care on Sat AM to catch up. I saw an advertisement for A Place for Mom ( APFM) on TV advertising that they assisted in securing trustworthy care agencies. They gave me a list of a few agencies. I tried two and both were awful. I am a nurse practitioner and I know how a frail, elderly person should be cared for. The caregivers from both agencies obviously were poorly trained in bathing, turning, and transferring.

They act like they are so concerned and compassionate with your situation but they could care less what your situation is about. The women actually hung up on me. That's so not professional. I would nor recommend this organization to anyone. It's all about making a buck and not helping people needing information and guidance in a stressful situation. So fake.

My wife & I submitted a 2-star review about a retirement community, but the reviews have not been posted online at A Place for Mom, even though we emailed a follow-up request to their Customer Service. We agree with the 1-star reviews re; A Place for Mom's ethics = perhaps "paid off" to show only GOOD Reviews! That makes it an Unreliable resource for seniors + their families!! Our living experiences at The Artisan at Hudson in MA should be made known to prospective residents so they can learn the pros + cons of that place BEFORE they decide to move in. A friend's 2-star review of the same Artisan at Hudson disappeared from A Place for Mom within 1 month...never to be seen again!

I was working with an advisor to try and find an appropriate placement option for my husband who has dementia, and Parkinson’s. The advisor was very helpful in setting up a tour of a facility close to our house that he felt would best meet my husband’s needs. However the facility staff indicated that their level of service would probably not meet his level of need.

I put my name and number into their site to contact me. I was woken up after a night shift at 8am with three calls, back to back! They called a total of 11 times throughout the whole day, left multiple voicemails, until I just blocked their number coz I was tired of being woken up and had to get up for work soon. So pushy & rude. Thought this would be a good resource to look into options but they just wouldn't leave me alone all day. Very unprofessional.

More than two years since requesting our out-of-date business information be removed they have ignored all requests. They use fraudulent business listings from legitimate businesses to make their site look larger than it is. The fraudulent listings have phone numbers and links which don't go to the actual business, it goes to them. So real businesses are listed but when someone tries to communicate with that business they get the fraudsters instead. They are using false information for our business that does not reflect services we actually provide. This company is part of APlaceforMom.com, SeniorAdvisor.com, AssistedLivingCenter.com. They are creating a firewall of fraud between legitimate businesses and people trying to find or reach those services.

I really think A Place For Mom is terrible. It should be called “a vast blanket referral service that sends your loved one’s name to every facility in the area in order to make sure they get the referral fee." I had dozens of places call me. It was not specific to my wishes or wants at all, and I was so inundated by unwanted calls that I ended up doing my own searching, only to discover A Place For Mom had given them my name in advance to “own” the referral and collect money for doing nothing more than giving them my name. They are clearly looking only to collect finder's fees for doing very little work. I DO NOT RECOMMEND THEM.

In search of an affordable independent living situation, I spent a year, produced piles of paperwork to be on long waiting lists for places that I could not afford. I had friends helping me with the legwork & applications; it was quite frustrating & seemed futile… I made one phone call to A Place for Mom (I don’t like the name.) Within ONE DAY, they set me up with a visit & interview for the perfect place; I got on their waiting list (first on the list.) Less than 4 months later, I moved in. APFM also provided other choices, but I was most happy with the first one. I am amazed at how simple it was; one phone call; they asked me what I wanted, what I could afford, where I wanted to live & gave me answers the next day. I most highly recommend A Place for Mom; they are friendly, fast, knowledgeable & free.

I was looking for some information in a local 55-plus community, They were closed on weekends, There was an 800 # above on the site so I called to schedule a tour of the place, the intake asked a few questions and a price that I could afford then he/she I am sorry I could not distinguish the person's pronouns from her voice. as that person scrambled to connect me to the person's knowledgeable to answer my question, my energy and emotion didn't like the situation at that moment so I hang up. Then I got a call without a name 888-333-8452 1:30 pm I didn't answer by 5:40 I got a call from that number but with the name A PLACE FOR MOM. I didn't answer. At 7:41 PM the same day, A place for mom called again.

While the idea behind this service is nice, the representative was kind of pushy. After my initial call and setting up appointments, my mom passed away suddenly. When contacted by the facility we were supposed to tour I informed them of her passing. They were very nice. A place for mom was notified as well. I received a condolence text and phone call from the representative. Very nice. Apparently that did not update their records. I continued to receive calls about setting up more appointments. Along with texts and emails. Finally I answered one last time to tell her that my mom had passed…again. She told me she never knew. When I informed her that in addition to her call, she also text me she then got mad that her system didn’t update. Not really a huge deal but it’s a difficult time for me. Her demeanor rubbed me the wrong way. I feel like they should be more sensitive when dealing with people who are caring for their elderly parents. Not a fan.

A Place for Mom was very helpful in providing suggestions for care for our mother with dementia. We only used their services for 6 months, but during that time they provided different options for memory care and then at home care as our mother's health declined. We discovered that after COVID, many of the online reviews for facilities were outdated and didn't reflect the current environment. Another after COVID issue is facilities having minimal staffing or using temporary staff to provide care.

A Place for Mom website encourages you to write "reviews" but these are never posted. My mother signed a lease on the strength of the reviews there, only to realize reviews have not been updated in more than a year in spite of numerous negative residents' reviews for the same facility. I believe they are being censored to maintain referral relationships, which is fraud. I encourage anyone who ended up in an unsatisfactory living situation as a result of the skewed reviews here to organize for a class-action lawsuit.

My brother was sent to a nursing home after major surgery at Vanderbilt. Although the facility had been recommended, it was a disaster! I was the only relative able close enough to see to the needs of my brother and I live an hour and a half away. Due to the fact that my brother was basically being ignored at the facility, I reached out to A Place for Mom.

My initial inquiry to APFM went ok. However, my Mom never entered one of their recommended facilities as she passed away rather quickly. In the last couple of weeks APFM has emailed and texted me asking if I still needed assistance. After letting Bethany know that my Mom passed away, you'd think I'd a short text or email offering her condolences would have been sent. After waiting several days, I emailed her again expressing my frustration with their lack of empathy. You think she would have responded to that. Nope. APFM is the most uncaring and unprofessional organizations I've ever dealt with.

A Place for Mom (APM) does not care about the people they "help for free." What they did do is harass me, waste my time, and add stress to an already very difficult time (having to place a loved one in a care facility). 1. I made it *very* clear to APM the geographical area I'm looking in and that this was my only region. Yet, I was sent emails about only facilities outside of that area. A blatant lack of concern for my expressed need. 2. APM made tour appointments on my behalf -without communicating with me- at these facilities. They sent me emails TELLING me when my appointment is and where. (None of which I went to as none were in the area I specified).

I talked with Tamra ** this morning who basically said, "If you don't have any money, we can't help you." I had a better experience with A Place for Mom previously but this person could not get off the phone fast enough.. Disappointed...

A Place for Mom led me to this independent living senior community. The building was then sold to CA Ventures. With the sale of the building, the amenities, maintenance and leadership went downhill with rent going uphill. There is no guest parking, the business office is dysfunctional and the staff turn-over is never-ending. A Place for Mom is a great group. They need to drop this community from its recommendation list.

A Place for Mom is not a valuable service to those with experience in locating and vetting AL facilities for family. Instead they are a bureaucratic layer who provide incorrect information to facilities and whose technology is outdated.

While sitting in traffic a thought popped in my head to call “A Place For Mom.” I received a phone call from the rehab center my Mom was in and her stay was no longer covered by Medicare and needed to be transferred. When I called APFM - I looked online and within a minute after hitting the button an advisor, Lisa **, was on the phone with me. She asked the location I was interested, asked about my Mother - her likes, etc. She sent me a list to consider with details and contact information that fit my criteria. Thereafter she checked in with me to understand if one of the facilities worked. They take all the worry and confusion out of a very important decision. A really wonderful experience and I have recommended them to friends.

Provided names and information on facilities in my area for my mom. Helped set up interviews with facilities, providing talking points and questions. Also provided support and advised of VA benefits. Was always available when I needed them. Highly recommend their services.

I just want to say, the people who helped me from the beginning of that difficult situation until the end were professional, helpful, knowledgeable and I feel truly caring. I certainly appreciated all their help and the time they took for my needs. I highly recommend this service.

My sister and I needed to find an affordable place for my Dad to live in, that provided three good meals a day that was clean and safe! I called A Place for Mom and I received information that I needed on the same day. Everyone I spoke to was exceptionally polite and informative. I was treated very well and they seemed appropriately concerned about my father. They asked just the right questions and not at all overbearing. I was impressed with everyone. I was glad they were willing to work me and accommodate my needs for my Dad. Their patience with my sister and I was nice, as it took us about 6 weeks to decide. We ended up selecting a wonderful place for my Dad and he is very happy and excited! Thank you A Place for Mom!

Starting the process of researching retirement living for a parent is challenging at the best of times, never mind during a pandemic. From the first connection to the move in date the team was incredibly helpful and assisted in preparing us for site visits and interviews with a suitable residence that has turned out exceptionally well. We were able to find several good options with the team's support and were well equipped to manage the intake processes with their help despite having no idea where to start when we contacted them.

I have had the pleasure to work with Allison **, Senior Living Advisor on 2 separate occasions in late 2020 and in 2018. Allison is a pro, knows all the Assisted Living Centers in the area and can tell you about each. She arranged same day appointments for us to meet with Marketing Directors at the Centers we liked. Most importantly she listened to our cost limits and worked hard to find what would work best for us. Thank you Allison and A Place for Mom making this a pleasant experience both times.

I was looking for a place for my 94 year old mother and reached out to A Place for Mom. I was contact within 15-20 minutes with assisted living facilities that would meet my mom's needs. The staff was friendly and caring. Several administrators from assisted living facilities contacted me and provided me with the services they render, pricing and literature about their facility. I even received follow up calls to make sure I was able to find a place for mom. Anyone I talked to was very caring and very informative. I would recommend this service strongly.

I found the online site while googling "Assisted Living". Within minutes I got a call from Kelly. After discussing our needs she sent me suggestions and a few minutes after that I received phone calls from the facilities. By the next week I signed a contract for my 98 year old mom. And even though she will not move until April we were invited to get her Covid vaccine. After each interview Kelly spoke to me. It is a phenomenal service.

I was researching options for my ailing sister and was contacted by Ms **. After I advised her of my situation she provided me with several options one of which worked perfectly for my sister. I am very thankful for her expertise and direction.

My mother clicked on them by accident after we found them an assisted living home to go to. She was looking for the place we suggested and got them by accident. She then called them back and said I don't want you referring me out. The agent in Michigan, Amy said that she referred her to 12 places in Cleveland, blindly just to receive commission that eats into the resident's bill. Please be careful Do not click on A Place for Mom. They are nothing but commission grabbing website with no benefit to the senior. They prey on seniors!