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A Place for Mom Reviews

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About A Place for Mom

A Place for Mom is a free referral service that connects families with senior care options. Many families find the advisors helpful in narrowing down choices, though some report persistent communication and feeling pressured during the search process.

Visit www.aplaceformom.com
Pros
  • Free to use
  • Help scheduling facility tours
  • Quick responses
  • Online tools
Cons
  • Frequent calls and emails might be overwhelming
  • Available services vary by location
  • Only refers within its network

A Place for Mom Reviews

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    How do I know I can trust these reviews about A Place for Mom?
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    Page 2 Reviews 35 - 75
    Customer ServicePriceOnline & AppStaff

    Reviewed April 29, 2026

    I'm posting a concern with my observations of staff at Grand Montecito Memory care in Las Vegas 0n 4/24/26, NV. First of all, we found this facility to be well maintained, clean, has friendly staff and highly recommended by A Place for Mom. During a visit with a family friend the Medication tech came in to bring him his meds. He asked what she was giving and her response was "fus - something like that". I asked what is fus and she laughed stating that she couldn't pronounce some of the names. I asked her title and she indicated "Medication tech". On inspection I identified it as ferrous sulfate or more commonly "iron" tablet.

    I understand that a med tech does not have sufficient training to discuss pharmacological information. My concern this person is administering meds and can't accurately respond to basic questions. Residents of memory care facilities have varying levels of cognitive function in addition to other possible co-morbidities. Some of them have taken medications for a period of time and know what should be taken. It's unacceptable to treat them is such a disrespectful manner.

    Soon after this encounter my friend's relative called me to come to the dining room. She noticed a resident slumped in his chair who was pale, drooling and unresponsive. I found him to be breathing, had pale color with cold sweaty skin. Several staff members hadn't noticed and started standing around watching without offering basic first aid -airway, breathing and circulation. The same med tech is in charge in the evenings. My friend asked her to call for paramedics, which she did. I stayed with him and continued to check respirations, pulse and alertness.

    During the call the dispatcher directed the med tech to get the defibrillator. Only one of the 5 or so staff members present, including the med tech knew what a defibrillator was or where it was located. We stayed with him until the paramedics arrived and took over. I am seriously concerned about the safety of residents with staff who demonstrate lack of basic training. Today's incidents and a few other minor concerns have been discussed with the facility director.

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    Staff

    Reviewed April 21, 2026

    A Place for Mom was just what I needed to find the perfect senior living apartment for my mother. She was moving from California to Michigan and basically starting over a new life here. Cynthia at Park at Franklin did an EXCELLENT job touring the apartment, and leading us through the process of leasing. My mom is so content and pleased. A Place for Mom has a good system to gather what you are looking for and finding what best suits your needs.

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    Customer ServiceLoan Process

    Reviewed April 17, 2026

    I feel most uncomfortable leaving full address as I left them my contact info and they gave it to some realtors. Then a bank that needed/they thought to give me a huge Loan. What Does this service do except mess with other people's brains. I was looking for an 80 yr old and they called 11 times a day. Then the apartment we were able to find had to cancel because of construction. When 'A Place for Mom' gave to us a reminder email I told A Place for Mom that They/Lyn... had to cancel. I hesitate to give them One star. A Place for Mom put down We or I had cancelled. Suddenly 'A Place for Mom' finally realized we were only looking: what I had told them on the original intake.

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    Customer ServiceStaffTimeliness

    Reviewed April 14, 2026

    I received several phone calls right away and got my loved one placed the next day. Giving the information about the person needing the care was easy and all questions I had were answered right away.

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    Customer ServiceStaffRates

    Reviewed April 7, 2026

    Do NOT waste your time. On Yelp this company is rated a 1.3 - I would rate it a zero if I could. My specific requirements were provided and was told I would have a coordinator overseeing my case - I reached out to her multiple times - never a return call. Within a minute of registering my needs, I started receiving calls, emails and texts from every senior care facility in he area. A place for Mom did ZeRO to halo narrow down the facilities that had the ability to provide what my

    Mom needed. These reviews are bogus. Check on Yelp - you’d be better off googling senior care facilities and checking reviews.

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    PricePunctuality & SpeedMaintenanceStaff

    Reviewed April 6, 2026

    While the person who assisted us in finding an assisted living facility for my mom, once there was a problem with the facility, they left us hanging. The representative from APFM told me we could place my mom in a facility on a trial basis (and we even had a deposit on hold in another facility because of that). The first place do not work out At All, and we moved her out in 3 weeks. However, the facility continues to send me an invoice every month to charge us for a month of rent because we did not give a 30 day notice (again, she only stayed there for 20 nights).

    When I contacted APFM for help to talk with the facility, they said there is nothing they could do. It was APFM who told us we could do a trial basis, but they wouldn’t take the time to discuss with the facility on our behalf. Meanwhile, we also learned in this process that the “community fee” is ONLY charged when using APFM or another representative. Of course, when I asked them to discuss the community fee with the facility since we don’t use them, they also refused to do that. It was later that I found out that’s where they make their money. What a racket.

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    Customer ServicePriceStaffRates

    Reviewed April 3, 2026

    The advisor gave us 5 properties within the distance and price range we gave them. They kindly followed up to check our progress and were very helpful narrowing down the choices. We chose one of the recommendations and have been pleased thus far.

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    Staff

    Reviewed March 4, 2026

    Working with your organization was awesome. The employees were kind, courteous, professionals and very efficient. Thank you for helping. I did not know what to do to find George my brother a place near me. Again Thank you very much.

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    Customer ServiceStaff

    Reviewed March 4, 2026

    The advisor that I had, Martin, was very knowledgeable and would always do follow calls or texts. He was able to find an assistant living facility that accommodated her needs. She now has her own private room and is settling in. Martin gave exceptional service. Thank you

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    Sales & MarketingStaff

    Reviewed March 3, 2026

    I’ve been at KittayHouse in Bronx New York for two years now recommended by Martina ** the best representative of a place for Mom. I am very happy here, and I am very happy that she supports me every step of the way since I’ve been here. She’s always supportive of me, and a very good friend to me, I appreciate everything she has done for me and I want her to get a raise and promotion retroactively. Thank you Donald **.

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    Customer ServiceStaff

    Reviewed March 2, 2026

    We originally reached out thinking our budget wasn’t going to be sufficient to find a decent place for our mom. We called A Place For Mom and they really took the time to understand our needs and budget. They were able to recommend a couple of places right away, and several others contacted us shortly after. We visited a community for a tour and within a week and a half had mom moving in and giving us the boot from her apartment there.

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    Customer ServiceStaff

    Reviewed Feb. 23, 2026

    A Place for Mom helped me find options for assisted living residences for my mother who was moving in from out of state. They followed up regularly to check on progress and see if we needed additional assistance. It was a big help as we were new to the area and unfamiliar with the possibilities. I would definitely recommend them and would use them again if I need additional services.

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    Customer ServicePrice

    Reviewed Feb. 16, 2026

    I have asked these people to stop calling me, they are too expensive, for my budget. Yet, they continue to call me, every half hour. If this is how you treat a phone call. How are you going to treat my loved one?

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    Staff

    Reviewed Feb. 9, 2026

    The recommendations and support I received from Christina at A Place For Mom were very helpful in determining what the right fit was for my friend's parents as they transitioned to an independent living facility. It can be very overwhelming to decide on a potential home, and APFM was a gentle guide on that journey.

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    Customer ServiceCoverageStaff

    Reviewed Jan. 27, 2026

    This business is creating web sites with lists of nursing homes that accept a particular insurance - with all but one business having different phone numbers. Every single number goes to a APFM representative. So you think you are contacting the business directly But You Are Not!! what a waste of time. I did speak with the first rep who told me they did accept X insurance and then transferred me to another rep - who let me know that they did not accept insurance, only private pay companies. This caused me to waste a considerable amount of time calling each "company" until I realized what they had done. Why hide behind such practices if you are a legitimate company?

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    A Place for Mom
    Response from A Place for Mom

    Thank you for sharing your experience. We’re truly sorry for the frustration and confusion you described. A Place for Mom is a free referral service that helps families find senior care options, including communities that may accept certain types of insurance or payment sources. Transparency is very important to us, and we never intend to mislead families. We appreciate your feedback and will use it to improve how we communicate about insurance and payment options.

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    Customer ServiceStaff

    Reviewed Jan. 25, 2026

    Simply put, A Place For Mom made easy what would have been an extremely trying and difficult process. I received numerous phone calls and email contacts to assure my needs were being met. Their representative consulted me on our specific needs and financial wherewithal, and lined us up with an excellent home for a sibling within our means. This retirement home is superbly managed and operated. They inquired as to how I found them, and were pleased to hear of my help from A Place For Mom. If you find yourself in a similar position, place your confidence in ‘Mom. You will be well served.

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    Staff

    Reviewed Jan. 25, 2026

    Joy ** helped us through a difficult time in finding a placement for my father who was experiencing a delirium episode following a fall with fracture. We were able to obtain temporary assistance in the home while awaiting placement. We are very grateful for all the help we receive from Joy.

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    Staff

    Reviewed Jan. 20, 2026

    I wanna say thank you to all that have helped. You found him a place and he loves it! The process was easy after getting help locating a senior living facility. He moved in this past Friday and is really enjoying independent living.

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    Staff

    Reviewed Jan. 18, 2026

    A wonderful experience with A Place For Mom. Yvette was extremely nice fulfilling all my needs on a timely basis with professionalism and compassion. Thank you Yvette for finding the perfect place for our dad.

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    Staff

    Reviewed Jan. 9, 2026

    Arbor Ridge at Stanleyville, NC is a great place to live. The staff is very and friendly. The facility is clean and well maintained and accommodating. The facility is well maintained and clean. Patients are happy and go out. Make you feel liked and at home. They even had a sign welcoming my cat and I to Arbor Ridge on our arrival. Very happy here.

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    Customer ServiceStaff

    Reviewed Jan. 4, 2026

    A Place for Mom provided all the information I needed to find care for spouse who has Alzheimer's. They were extremely patient and helpful. All my questions were answered. I received several calls from referred places. I was able to find a place that met all my requirements.

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    Rates

    Reviewed Jan. 4, 2026

    Marcus from A Place For Mom was very dedicated and sincerely interested in listening to my family’s needs. Without this service I don’t know what we would have done in this time of need. He never seemed to tire of adjustments to placement needed for my brother’s evolving crisis. With several viable options, the final placement exceeded all expectations. My gratitude for this resource.

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    StaffRates

    Reviewed Jan. 4, 2026

    Jonathan offered his guidance when he understood that I was looking for assisted living/ memory care for a relative. He gave input into different communities in a variety of places. Since several family members were living throughout MI it was imperative to find a place that would be central for all to visit. Jonathan only suggested highly rated places to tour. He kept checking in with me to see how my search was coming along and offering to help even more if necessary.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 3, 2026

    Awesome company, talk to a live person every time and then you can be assigned a particular person who will follow up with you to meet your exact needs! Lisa is professional, prompt and thorough in researching your issues…I highly recommend (if you are a caretaker) that you call them for advice and resources.

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    Staff

    Reviewed Dec. 25, 2025

    I love A Place for Mom. You helped me so much with finding a place for my husband many years ago and you helped me to find a place for myself. I don't think I could've done it without you. There's so many places around here to look at, but I found one that suits me perfectly and I think I'll be very happy there.

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    Customer ServiceStaff

    Reviewed Dec. 23, 2025

    I always can count on the agent. I am positive if I need anything they are there to help. Always. 24/7. Jill is always a phone call away. I will be using her in the future. Since I still making decisions on what the best place for my husband. It’s hard to separate from your only love.

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    Customer Service

    Reviewed Dec. 7, 2025

    I wanted to move my mom from her facility 2-hours away to one much closer to my house. My mom is 100 years old, cannot walk, and mostly stays in bed. A Place for Mom called several places to see if they could accommodate my mom, and then gave me a great list of places to tour!

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    Customer ServiceStaff

    Reviewed Dec. 5, 2025

    We worked with April from A Place for Mom while we were trying to place a parent, and she was excellent in her customer service. She understands that this process takes a while - she was persistent in her communication, but respectfully so. Not so much that you felt bothered, but enough that her support was very helpful. We found an appropriate place for my husband's mom and with April's help, moved her there. It was actually the first place she recommended!

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    StaffBillingValue

    Reviewed Dec. 4, 2025

    I physically toured and interviewed seven (7) facilities. After a comparative analysis, I chose The Lafayette based on best value. However, upon arriving, the intangibles: genuinely caring and energetic leadership staff, friendly and helpful community residents, daily activities and entertainment, on-site PT/OT therapists, and more centered my hope that this would be the right place for me. Don't pass on a valued opportunity!

    Bill B. (resident)

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    Staff

    Reviewed Dec. 1, 2025

    The Pinnacle of Louisville: Family Experience with Memory Care. After interactions with various facilities, we've found Pinnacle Memory Care stands out for its compassionate staff and smooth transition for our loved one. The team's dedication—from leadership to caregivers—creates an environment where residents and families feel supported. Moving our mother to full memory care at Pinnacle has brought comfort and noticeable improvements in her mood and connections. Following extensive research and prior less positive experiences elsewhere, we appreciate Pinnacle’s focus on attentive, dignified care for memory care residents, and now have peace of mind knowing our mother is in good hands.

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    Customer ServicePriceRefunds & Payouts

    Reviewed Dec. 1, 2025

    This company is wonderful as far as customer service, but hear me and know this, you pay for leads, but whenever you call the lead, they already have an agency or the phone rings and no answer, but you are charged for every lead. The lead that goes nowhere only your balance goes up!!

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    Customer Service

    Reviewed Nov. 28, 2025

    This is a robotic search engine with auto generated emails that will not leave you alone even after unsubscribing several times. Don’t do it. Find a local senior solutions team that will actually work with you personally. Seriously, this organization is awful and preys on people that need a home and also the homes that need people. Insensitive, disrespectful and predatory.

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    Staff

    Reviewed Nov. 24, 2025

    After visiting several Assist Living facilities, I was able to narrow my search down to two. I Army mom down to visit both places and she fell in love with Sumter Terrace. Her words "they are very nice, and I can tell they care". After the 2nd week, it's no doubt, care.

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    Staff

    Reviewed Nov. 18, 2025

    Pedro was extremely caring and helpful. Thanks for all his guidance. I will recommend your organization to others. Keep up the good work. Very grateful. My husband is at Bethlehem Manor. Very pleased with his care. After he was admitted Pedro flooded up with me to see if I was satisfied.

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    Punctuality & Speed

    Reviewed Nov. 9, 2025

    Marcus, with A Place for Mom, worked quickly and successfully to help my Dad and I find a Senior Independent Living apartment for my Mom at The Homestead in Anoka, Minnesota, and it's absolutely PERFECT for her there... Thank YOU Marcus & A Place for Mom!

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    Staff

    Reviewed Oct. 21, 2025

    The staff at A Place for Mom were extremely helpful in assisting my search for respite care for my mother-in-law to stay while my husband and I went out of town for a few days. The place they found us was wonderful! We were about to give up searching and cancel our trip. I’m so thankful I reached out to A Place for Mom!

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    Customer ServiceStaff

    Reviewed Oct. 4, 2025

    I reached out to A Place for Mom for myself. I wanted to find more social life and a place to provide all of my meals. I find it hard to cook for one. I received about 15 responses, and then narrowed the places down to staying in my area, two bedroom, two bathrooms, the activities provided, parking for my car, and just the general ambience. I got sick in my process, so had to cancel some of my tours, but in the end, I found what I was looking for. It was very helpful for A Place for Mom to give me directions and choices.

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    Customer ServicePriceStaff

    Reviewed Oct. 4, 2025

    Searching for affordable senior care is not an easy task but when I called A Place for Mom, they were a wealth of information and helped me to find the perfect place for my loved one. Thank You So Much and I would not hesitate to use their services again in the future.

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    Staff

    Reviewed Oct. 2, 2025

    Both our representative and case manager were great assets during a difficult time, and helped me navigate the overwhelming process of placing my Mom in care. I always felt in good hands, and their assistance resulted in an excellent outcome. Caring, compassionate, and professional. Would highly recommend.!

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    Staff

    Reviewed Sept. 23, 2025

    Dawn was my contact and she was absolutely wonderful. We have just moved our mom in today and are so happy with the community she helped us find. She stuck with us through all of the questions and doubts and helped us find the right path forward. There was just the right amount of contact and I never felt rushed, more like just talking to a friend.

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    A Place for Mom Company Information

    Company Name:
    A Place for Mom
    Website:
    www.aplaceformom.com