A Place for Mom

A Place for Mom Reviews

A Place for Mom Reviews
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Overall Rating1.7 out of 5
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About A Place for Mom Reviews

A Place for Mom is a senior living referral service with a nationwide network of 17,000 providers. Its service is paid for by participating senior living facilities. Experienced, commission-based advisors suggest matches for your loved one, whether the need is for assisted living, memory care, independent living or home care. The advisor will schedule tours and provide other advice and support at no cost to you. The limitation is that A Place for Mom only recommends facilities and communities that are in the company’s network.

Pros & Cons


  • Decision-making help
  • Online tools
  • Free to use


  • Not available everywhere
  • Only refers within its network
  • Frequent marketing from providers

Bottom Line

A Place for Mom helps you find the right living situation for your loved one. A local advisor recommends senior living options that meet your loved one’s personal needs, schedules tours and provides other support at no cost.

A Place for Mom Reviews

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Page 2 Reviews 10 - 40

Reviewed Feb. 19, 2023

I was looking for some information in a local 55-plus community, They were closed on weekends, There was an 800 # above on the site so I called to schedule a tour of the place, the intake asked a few questions and a price that I could afford then he/she I am sorry I could not distinguish the person's pronouns from her voice. as that person scrambled to connect me to the person's knowledgeable to answer my question, my energy and emotion didn't like the situation at that moment so I hang up. Then I got a call without a name 888-333-8452 1:30 pm I didn't answer by 5:40 I got a call from that number but with the name A PLACE FOR MOM. I didn't answer. At 7:41 PM the same day, A place for mom called again.

I answered, very arrogant female, very controlling. I kept on interrupting her. "What are you going to help me with? I only want to tour a 5-plus apartment. Why are you telling me this?" I said, "Are you helping me financially?" She said no. "Then what kind of help you are going to give me?" She said, "I want to do a search for the best place for you?" "But, I am doing that for myself," I said, "I am looking for the best place for me! The people who live in this 55-plus apartment are not handicapped that will not need a guide to look for an apartment and I am not going to need your help. I stay in the place that I like is not because somebody telling me to do so." She said, "You are better than them right?" I said, "I am active, I am a full-time employee." She got offended. I asked to please remove my number from your calling list. I do not need an ORGANIZATION to tell me what to do and where to live.

My understanding about A Place For Mom They think that everyone who wishes to live in a 55-plus apartment is suffering from dementia and that they can't think for themselves. A Place For Mom will do everything for them. I was offended big time. Her parting shot was "Well, when you put your information out there we will get that information and we call you." But I didn't put my information out there. I didn't fill up any form. I call a number listed in the listing for rent 55-plus apartments. I know are many out there who need their ORG only a very few who give up their good power to manage their living. But, assume that everyone does, besides is not free the elderly pay every penny for their needs.

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Reviewed Feb. 2, 2023

While the idea behind this service is nice, the representative was kind of pushy. After my initial call and setting up appointments, my mom passed away suddenly. When contacted by the facility we were supposed to tour I informed them of her passing. They were very nice. A place for mom was notified as well. I received a condolence text and phone call from the representative. Very nice. Apparently that did not update their records. I continued to receive calls about setting up more appointments. Along with texts and emails. Finally I answered one last time to tell her that my mom had passed…again. She told me she never knew. When I informed her that in addition to her call, she also text me she then got mad that her system didn’t update. Not really a huge deal but it’s a difficult time for me. Her demeanor rubbed me the wrong way. I feel like they should be more sensitive when dealing with people who are caring for their elderly parents. Not a fan.

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Reviewed Jan. 6, 2023

A Place for Mom was very helpful in providing suggestions for care for our mother with dementia. We only used their services for 6 months, but during that time they provided different options for memory care and then at home care as our mother's health declined. We discovered that after COVID, many of the online reviews for facilities were outdated and didn't reflect the current environment. Another after COVID issue is facilities having minimal staffing or using temporary staff to provide care.

It was helpful to have someone set up appointments and make the initial contact with the facilities for us. This was extremely helpful in quickly weeding out facilities that did not have any openings, saving our family valuable time. Ultimately it was our decision on who we used based on our site visits and interviews, but having someone to help us navigate the choices and options was what we needed. Our contact was very caring and understanding. We are grateful that this service was available.

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Reviewed Jan. 3, 2023

A Place for Mom website encourages you to write "reviews" but these are never posted. My mother signed a lease on the strength of the reviews there, only to realize reviews have not been updated in more than a year in spite of numerous negative residents' reviews for the same facility. I believe they are being censored to maintain referral relationships, which is fraud. I encourage anyone who ended up in an unsatisfactory living situation as a result of the skewed reviews here to organize for a class-action lawsuit.

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Reviewed Dec. 16, 2022

My brother was sent to a nursing home after major surgery at Vanderbilt. Although the facility had been recommended, it was a disaster! I was the only relative able close enough to see to the needs of my brother and I live an hour and a half away. Due to the fact that my brother was basically being ignored at the facility, I reached out to A Place for Mom.

I was immediately contacted by Dena at Acasa Senior Care-Middle Tennessee. She was WONDERFUL! She went above and beyond my expectations. She had caregivers on the scene immediately. Jonathan became my brother's caregiver 8 hours a day, 7 days a week. He was polite, efficient and an enjoyable companion. He saw to my brother's needs and stayed in contact with me. Dena actually drove over an hour to deliver some items to my brother when the hospital failed to send orders promptly to the rest home! I highly recommend Acasa, its owner and employees. Excellent!!

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Customer ServicePunctuality & Speed

Reviewed Oct. 17, 2022

My initial inquiry to APFM went ok. However, my Mom never entered one of their recommended facilities as she passed away rather quickly. In the last couple of weeks APFM has emailed and texted me asking if I still needed assistance. After letting Bethany know that my Mom passed away, you'd think I'd a short text or email offering her condolences would have been sent. After waiting several days, I emailed her again expressing my frustration with their lack of empathy. You think she would have responded to that. Nope. APFM is the most uncaring and unprofessional organizations I've ever dealt with.

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Customer ServiceContract & TermsPunctuality & SpeedStaff

Reviewed July 25, 2022

A Place for Mom (APM) does not care about the people they "help for free." What they did do is harass me, waste my time, and add stress to an already very difficult time (having to place a loved one in a care facility). 1. I made it *very* clear to APM the geographical area I'm looking in and that this was my only region. Yet, I was sent emails about only facilities outside of that area. A blatant lack of concern for my expressed need. 2. APM made tour appointments on my behalf -without communicating with me- at these facilities. They sent me emails TELLING me when my appointment is and where. (None of which I went to as none were in the area I specified).

They seem to think I have no job and they are in charge of my schedule. Waste of my time. They're pushing people to use only their contracted facilities (That's where they make their money.) It's already a very difficult time; I resent that APM added further stress to my life. AND I was told by TWO different facilities that APM is infamous for this behavior. That they:

1. Do this regularly.

2. Do not hear a person's needs but rather push them to use facilities they contract with.

Shame on them!

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Customer Service

Reviewed June 1, 2022

I talked with Tamra ** this morning who basically said, "If you don't have any money, we can't help you." I had a better experience with A Place for Mom previously but this person could not get off the phone fast enough.. Disappointed...

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Reviewed March 3, 2022

A Place for Mom led me to this independent living senior community. The building was then sold to CA Ventures. With the sale of the building, the amenities, maintenance and leadership went downhill with rent going uphill. There is no guest parking, the business office is dysfunctional and the staff turn-over is never-ending. A Place for Mom is a great group. They need to drop this community from its recommendation list.

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Reviewed April 21, 2021

A Place for Mom is not a valuable service to those with experience in locating and vetting AL facilities for family. Instead they are a bureaucratic layer who provide incorrect information to facilities and whose technology is outdated.

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Reviewed March 17, 2021

While sitting in traffic a thought popped in my head to call “A Place For Mom.” I received a phone call from the rehab center my Mom was in and her stay was no longer covered by Medicare and needed to be transferred. When I called APFM - I looked online and within a minute after hitting the button an advisor, Lisa **, was on the phone with me. She asked the location I was interested, asked about my Mother - her likes, etc. She sent me a list to consider with details and contact information that fit my criteria. Thereafter she checked in with me to understand if one of the facilities worked. They take all the worry and confusion out of a very important decision. A really wonderful experience and I have recommended them to friends.

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Reviewed March 5, 2021

Provided names and information on facilities in my area for my mom. Helped set up interviews with facilities, providing talking points and questions. Also provided support and advised of VA benefits. Was always available when I needed them. Highly recommend their services.

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Reviewed March 5, 2021

I just want to say, the people who helped me from the beginning of that difficult situation until the end were professional, helpful, knowledgeable and I feel truly caring. I certainly appreciated all their help and the time they took for my needs. I highly recommend this service.

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Reviewed March 5, 2021

My sister and I needed to find an affordable place for my Dad to live in, that provided three good meals a day that was clean and safe! I called A Place for Mom and I received information that I needed on the same day. Everyone I spoke to was exceptionally polite and informative. I was treated very well and they seemed appropriately concerned about my father. They asked just the right questions and not at all overbearing. I was impressed with everyone. I was glad they were willing to work me and accommodate my needs for my Dad. Their patience with my sister and I was nice, as it took us about 6 weeks to decide. We ended up selecting a wonderful place for my Dad and he is very happy and excited! Thank you A Place for Mom!

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Reviewed Feb. 3, 2021

Starting the process of researching retirement living for a parent is challenging at the best of times, never mind during a pandemic. From the first connection to the move in date the team was incredibly helpful and assisted in preparing us for site visits and interviews with a suitable residence that has turned out exceptionally well. We were able to find several good options with the team's support and were well equipped to manage the intake processes with their help despite having no idea where to start when we contacted them.

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Reviewed Feb. 3, 2021

I have had the pleasure to work with Allison **, Senior Living Advisor on 2 separate occasions in late 2020 and in 2018. Allison is a pro, knows all the Assisted Living Centers in the area and can tell you about each. She arranged same day appointments for us to meet with Marketing Directors at the Centers we liked. Most importantly she listened to our cost limits and worked hard to find what would work best for us. Thank you Allison and A Place for Mom making this a pleasant experience both times.

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Reviewed Feb. 3, 2021

I was looking for a place for my 94 year old mother and reached out to A Place for Mom. I was contact within 15-20 minutes with assisted living facilities that would meet my mom's needs. The staff was friendly and caring. Several administrators from assisted living facilities contacted me and provided me with the services they render, pricing and literature about their facility. I even received follow up calls to make sure I was able to find a place for mom. Anyone I talked to was very caring and very informative. I would recommend this service strongly.

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Reviewed Feb. 1, 2021

I found the online site while googling "Assisted Living". Within minutes I got a call from Kelly. After discussing our needs she sent me suggestions and a few minutes after that I received phone calls from the facilities. By the next week I signed a contract for my 98 year old mom. And even though she will not move until April we were invited to get her Covid vaccine. After each interview Kelly spoke to me. It is a phenomenal service.

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Reviewed Feb. 1, 2021

I was researching options for my ailing sister and was contacted by Ms **. After I advised her of my situation she provided me with several options one of which worked perfectly for my sister. I am very thankful for her expertise and direction.

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Reviewed Nov. 16, 2020

My mother clicked on them by accident after we found them an assisted living home to go to. She was looking for the place we suggested and got them by accident. She then called them back and said I don't want you referring me out. The agent in Michigan, Amy said that she referred her to 12 places in Cleveland, blindly just to receive commission that eats into the resident's bill. Please be careful Do not click on A Place for Mom. They are nothing but commission grabbing website with no benefit to the senior. They prey on seniors!

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A Place for Mom Company Information

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A Place for Mom