A Place for Mom

In search of an affordable independent living situation, I spent a year, produced piles of paperwork to be on long waiting lists for places that I could not afford. I had friends helping me with the legwork & applications; it was quite frustrating & seemed futile… I made one phone call to A Place for Mom (I don’t like the name.) Within ONE DAY, they set me up with a visit & interview for the perfect place; I got on their waiting list (first on the list.) Less than 4 months later, I moved in. APFM also provided other choices, but I was most happy with the first one. I am amazed at how simple it was; one phone call; they asked me what I wanted, what I could afford, where I wanted to live & gave me answers the next day. I most highly recommend A Place for Mom; they are friendly, fast, knowledgeable & free.

I was looking for some information in a local 55-plus community, They were closed on weekends, There was an 800 # above on the site so I called to schedule a tour of the place, the intake asked a few questions and a price that I could afford then he/she I am sorry I could not distinguish the person's pronouns from her voice. as that person scrambled to connect me to the person's knowledgeable to answer my question, my energy and emotion didn't like the situation at that moment so I hang up. Then I got a call without a name 888-333-8452 1:30 pm I didn't answer by 5:40 I got a call from that number but with the name A PLACE FOR MOM. I didn't answer. At 7:41 PM the same day, A place for mom called again.

While the idea behind this service is nice, the representative was kind of pushy. After my initial call and setting up appointments, my mom passed away suddenly. When contacted by the facility we were supposed to tour I informed them of her passing. They were very nice. A place for mom was notified as well. I received a condolence text and phone call from the representative. Very nice. Apparently that did not update their records. I continued to receive calls about setting up more appointments. Along with texts and emails. Finally I answered one last time to tell her that my mom had passed…again. She told me she never knew. When I informed her that in addition to her call, she also text me she then got mad that her system didn’t update. Not really a huge deal but it’s a difficult time for me. Her demeanor rubbed me the wrong way. I feel like they should be more sensitive when dealing with people who are caring for their elderly parents. Not a fan.

A Place for Mom was very helpful in providing suggestions for care for our mother with dementia. We only used their services for 6 months, but during that time they provided different options for memory care and then at home care as our mother's health declined. We discovered that after COVID, many of the online reviews for facilities were outdated and didn't reflect the current environment. Another after COVID issue is facilities having minimal staffing or using temporary staff to provide care.

A Place for Mom website encourages you to write "reviews" but these are never posted. My mother signed a lease on the strength of the reviews there, only to realize reviews have not been updated in more than a year in spite of numerous negative residents' reviews for the same facility. I believe they are being censored to maintain referral relationships, which is fraud. I encourage anyone who ended up in an unsatisfactory living situation as a result of the skewed reviews here to organize for a class-action lawsuit.

My brother was sent to a nursing home after major surgery at Vanderbilt. Although the facility had been recommended, it was a disaster! I was the only relative able close enough to see to the needs of my brother and I live an hour and a half away. Due to the fact that my brother was basically being ignored at the facility, I reached out to A Place for Mom.

My initial inquiry to APFM went ok. However, my Mom never entered one of their recommended facilities as she passed away rather quickly. In the last couple of weeks APFM has emailed and texted me asking if I still needed assistance. After letting Bethany know that my Mom passed away, you'd think I'd a short text or email offering her condolences would have been sent. After waiting several days, I emailed her again expressing my frustration with their lack of empathy. You think she would have responded to that. Nope. APFM is the most uncaring and unprofessional organizations I've ever dealt with.

A Place for Mom (APM) does not care about the people they "help for free." What they did do is harass me, waste my time, and add stress to an already very difficult time (having to place a loved one in a care facility). 1. I made it *very* clear to APM the geographical area I'm looking in and that this was my only region. Yet, I was sent emails about only facilities outside of that area. A blatant lack of concern for my expressed need. 2. APM made tour appointments on my behalf -without communicating with me- at these facilities. They sent me emails TELLING me when my appointment is and where. (None of which I went to as none were in the area I specified).

I talked with Tamra ** this morning who basically said, "If you don't have any money, we can't help you." I had a better experience with A Place for Mom previously but this person could not get off the phone fast enough.. Disappointed...

A Place for Mom led me to this independent living senior community. The building was then sold to CA Ventures. With the sale of the building, the amenities, maintenance and leadership went downhill with rent going uphill. There is no guest parking, the business office is dysfunctional and the staff turn-over is never-ending. A Place for Mom is a great group. They need to drop this community from its recommendation list.