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A Place for Mom Reviews

4.6
498 reviewsRating Calculation
A company’s ratings are a time-based and verification-based weighted average numerical calculation of the ratings submitted by consumers in the most recent 24-month period.

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About A Place for Mom

A Place for Mom is a free referral service that connects families with senior care options. Many families find the advisors helpful in narrowing down choices, though some report persistent communication and feeling pressured during the search process.

Visit www.aplaceformom.com
Pros
  • Free to use
  • Help scheduling facility tours
  • Quick responses
  • Online tools
Cons
  • Frequent calls and emails might be overwhelming
  • Available services vary by location
  • Only refers within its network

Helpful Reviews

Manchester, NH
Verified purchase
A Place for Mom helped me find options for assisted living residences for my mother who was moving in from out of state. They followed up regularly to check on progress and see if...

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Rindge, NH
Verified purchase
Simply put, A Place For Mom made easy what would have been an extremely trying and difficult process. I received numerous phone calls and email contacts to assure my needs were being met.

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What is A Place for Mom?

A Place for Mom helps families find senior care, whether that’s assisted living, independent living, memory care or home care. The service is free because participating communities pay referral fees when families choose them.

Types of senior care accommodations

A Place for Mom has several types of living facilities in its network, including:

  • Independent living communities, also called retirement communities, are for older people who need minimal care. Services often include meals, housekeeping, exercise programs and on-site salons.
  • Assisted living is a community for people who need help with daily tasks but don’t require skilled nursing care. This can include medication management and personal care. Assisted living communities also provide meals, housekeeping and social activities.
  • Memory care facilities specialize in care for people with Alzheimer’s and dementia. They offer structured routines and dementia-informed support designed to improve safety and quality of life.
  • Home care agencies are often a good option for people recovering from illness or surgery. In-home caregivers offer care around the clock, including cooking, cleaning and transportation.

How A Place for Mom works

The process starts with a free consultation with a local advisor. After you contact them, the advisor provides a shortlist of facilities that match your needs, along with pricing and tour scheduling. The advisor walks you through options based on location, budget and care requirements.

How much does A Place for Mom cost?

The referral service is free. You pay nothing to use A Place for Mom. However, the actual care isn’t free. You’ll still pay standard rates for whichever facility or service you choose:

  • Assisted living costs around $4,300 per month.
  • Nursing home care costs about $7,500 to $9,000 per month.
  • Memory care costs can easily exceed $8,800 per month.
  • In-home care costs are around $24 per hour.

Note: Some communities charge placement fees that go to A Place for Mom as commission, which can be around $3,500, according to a reviewer in California.

A Place for Mom FAQ

Is A Place for Mom only for women?

No. A Place for Mom can help seniors of any gender.

Is A Place for Mom a franchise?

No. A Place for Mom is a for-profit, free-to-the-user referral service that can help seniors find accommodations.

Does A Place for Mom help find pet-friendly senior living communities?

Yes. A Place for Mom advisors can help find assisted living options that allow pets in your area. They can also tell you which communities provide pet care and pet-friendly activities.

Where is A Place for Mom available?

It’s nationwide, though availability varies by state. The company is based in New York City.

Who owns A Place for Mom?

The company is owned by private equity firms General Atlantic and Silver Lake.

Does A Place for Mom accept Medicaid or private insurance?

A Place for Mom does not provide care directly, so it does not handle Medicaid or insurance referrals.

Is A Place for Mom legitimate?

Yes. Founded in 2000, A Place for Mom says it helps over 300,000 families each year. Many ConsumerAffairs reviewers say the service was helpful in finding appropriate care options for their loved ones. However, some reviewers report negative experiences, including frequent follow-up calls, unclear information or feeling pressured to make decisions.

» COMPARE: Top-rated assisted living facilities

Still have questions?

Bottom line

Moving a family member to a senior living facility or community can be difficult. A Place for Mom can simplify the search by connecting you with facilities in your area. The service is free, but keep in mind that advisors only refer within their network and receive commissions from placements.

» MORE: How to protect your aging parents at home

A Place for Mom Reviews

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    Page 1 Reviews 0 - 35
    Verified purchase
    PriceStaffRates

    Reviewed Oct. 22, 2026

    I came across A Place for Mom on Facebook. Coincidentally my wife was looking for assisted living for her mother. I thought I could help by seeking out a few locations and decided to give them a try. Kaitlin was my representative and asked me the pertinent questions to accommodate my mother in law. We considered location, price but most importantly we were looking for a place with outdoor space. Kaitlin gave me a half dozen choices and helped arrange tours. All of the locations were within the parameters of interest and it came down to the right fit for mom. So far we are very happy with our choice.

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      Customer ServiceStaff

      Reviewed Oct. 11, 2026

      I was told that I needed to find a new place for my aunt to move to because she needed more help than the assisted living facility could provide. I had sent an email asking for help and received a call from Jeremy who was wonderful and then Amy reached out to me. Everything from the first phone call to my aunt being place in her new home went absolutely seamlessly! Amy, along with the case mgr at the hospital got her transferred and in to her new home without missing a beat. My aunt is thriving, eating and participating. I couldn’t be happier and highly recommend this memory care facility as it is absolutely adorable, the staff is amazing and the safety measures they have in place are better than I’ve ever seen.

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      Customer ServiceStaff

      Reviewed Sept. 28, 2026

      My wife and I moved into MorningStar at Golden Ridge (MSGR) casita (Peoria AZ) independent living over 6 years ago when her multiple myeloma cancer advanced beyond us remaining in our home. We evaluated 11 similar facilities before picking this place. We never regretted our decision. Such moves can be a traumatic emotional process. MSGR provided excellent support during this transition. The operational and emotional support by the team were outstanding. She really thrived in our community (She called it Mayberry RFD) in the games and events while building deep friendships. She is still a legend here. Their relationships with the hospice organizations provided effective care during a very challenging time for us.

      I give it '5 Stars'. Is it perfect? No. MSGR does a good job of listening and responding to suggestions and complaints (after all, we do have a diverse crowd of sometimes cranky residents :)). She passed away last year. I elected to stay here. My friends here have been vital in this final transition without her. I feel like I am a part of this community.

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      Customer ServicePunctuality & SpeedStaffTimeliness

      Reviewed Aug. 14, 2026

      From the first call reaching out to A Place For Mom, I was instantly heard and understood. I finally didn't feel alone and helpless in finding a safe place for Mom. We called numerous places to get mom placed after rehab and to no avail. No return phone calls, automated email responses and one promising something would open soon. Nothing happened, until the call was made to A Place for Mom. At the end of the initial call, there were three appointments made for us and one was the next day, very close to where she use to live. My brother and I went to the appointment, looked at the rooms available and picked one. The place was perfect and she was relocated within two weeks.

      A Place for Mom is a breath of fresh air! We could not have done this without them. They are a great service. Very professional, understanding and held our hand every step of the way. From the initial phone call, to the professional follow up with Martin (our assigned advisor) we didn't have the "treading unknown waters" feeling. We couldn't have done this without them. Would recommend them to anyone who needs assistance in placing a loved one in a safe and vetted place.

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      A Place for Mom
      Response from A Place for Mom

      Thank you for taking the time to share your experience with A Place for Mom. We are delighted to hear that our service provided the support and understanding you needed during such an important time. Finding the right place for a loved one can be overwhelming, and we're thrilled that our team could assist you every step of the way. Your recommendation means the world to us, as it reflects our commitment to ensuring families feel secure and supported. We’ll be sure to pass along your kind words to Martin. Wishing you and your family all the best as you settle into this next chapter.

      Verified purchase
      Customer ServiceStaff

      Reviewed Aug. 11, 2026

      I'm very pleased with the experience overall. The staff are caring, attentive, and welcoming, and the community is kept clean. The food is good, although it took my mom some time to adjust since it is less formal and extensive than what she was accustomed to previously. Her room is a perfect fit for her. She doesn't participate in many activities at this time, but she really enjoys the theme parties and music. We also recently celebrated her 94th birthday there, which made it an especially meaningful occasion. I appreciate the follow-up and the opportunity to share our experience. It's nice to know that someone took the time to check in with us.

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      Customer ServiceSales & MarketingPunctuality & SpeedStaffRates

      Reviewed Oct. 22, 2026

      A scam. After contacting A Place for Mom looking for help with finding an appropriate and financially feasible care facility for my mother, they shared my contact information with EVERY facility in the area in which I was looking. Within 24 hours I received a literal barrage of texts, emails and phone calls from care facilities in which I had no real interest, or information about. A month later it continues. This process is difficult enough without being preyed upon by companies that say they offer real help navigating this complex system, but instead just share your information with everyone--appropriate or not. It's obvious that first and foremost A Place for Mom's goal is to make the commission--actually helping you find the best places for your loved one is secondary at most.

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      Customer ServiceSales & MarketingStaff

      Reviewed Oct. 11, 2026

      I was specifically searching online for college based retirement information. That was the page I was on, submitted the zip code for local colleges/universities that had retirement offerings. What I got back, were the names of local senior care facilities, some of them were for lower income folks! I know all too well what is available for seniors in my own area! Nothing to do with my search, nor the website. This is nothing more than a scam to generate business for A Place for Mom. Which if I had known, I would have never given them my telephone number/email information. I have heard horror stories from friends and colleagues that they (APFM) never cease calling or emailing.

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      Verified purchase
      Staff

      Reviewed Oct. 1, 2026

      A great place to live. Great and friendly staff. Pleasant residents.

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      Verified purchase
      Punctuality & SpeedStaff

      Reviewed Sept. 30, 2026

      Working with A Place For Mom was an amazing experience. The process was fast and easy to follow. The initial intake person was informative and compassionate. My case manager was helpful with tons of knowledge about senior communities in the areas we were looking.

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      Customer ServiceStaff

      Reviewed Sept. 22, 2026

      I was unable to even speak with an advisor without giving my personal contact information to 'Victoria' when I called. I had to repeat to her 4 times that I was calling to try to help out my sisters while we navigate care for our 91 YO father who needs memory care. After the 4th time telling her I was not giving my full name and email, I hung up. Do not sign up for emails from them--I have gotten about 10 in the past 2 days.

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      Verified purchase
      Staff

      Reviewed Sept. 19, 2026

      My personal experience with A Place for Mom was very professional. The questions asked by the rep were exactly what was needed to guide me through the process and actually provided a solution to my search. I was most grateful. A top notch company.

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      Verified purchase
      Staff

      Reviewed Sept. 15, 2026

      I can't believe the amount of information and truly personal help A Place for Mom provided. Believe it or not, it was a little overwhelming. We figured out how to help my wife in a very short time.

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      Verified purchase
      Staff

      Reviewed Sept. 15, 2026

      A Place for Mom took all the leg work off my plate of searching for a place of respite for my mother as my wife and I vacationed. I wish I could find the gentleman's name who found a place for my mom and was very knowledgeable about the entire process and also checked up on us after my mom's stay had concluded. A Place for "ME"!

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      Verified purchase
      Staff

      Reviewed Sept. 14, 2026

      I first found A Place for Mom 9 years ago while helping a brother in law find a new residence at a Holiday company property in New Hampshire. The representative was very helpful providing a number of potential residences. We visited five or six before he decided. When I decided to sell my home and relocate I was afforded the same service visiting four other local properties finally settling on New Horizons. The staff at a place for mom provides an invaluable service for people transitioning from a single family home to a community environment. They provide information not easily found by an individual on their own.

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      Verified purchase
      Staff

      Reviewed Sept. 14, 2026

      A Place for Mom was very helpful in helping us find a place to put our friend who needed assisted living. They saved us a lot of research and work to find a place where he could take his cat with him.

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      Verified purchase
      Customer ServiceStaff

      Reviewed Sept. 13, 2026

      I got in touch with them, within two days they responded with St. Catherine Senior Living! The resident and staff were so nice.

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      Verified purchase
      Staff

      Reviewed Sept. 10, 2026

      A place for mom was instrumental in me finding a great assisted living facility for my mom. They listened to what we were looking for and helped me every step of the way. Would have been lost without them.

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      Verified purchase
      Punctuality & SpeedStaff

      Reviewed Sept. 10, 2026

      A Place For Mom allowed us to prepare for the eventual relocation of our sister to a community when the time was right. We toured a number of communities getting a feel for the facilities, activities, resident engagement, staff interactions and philosophies. When a quick decision had to be made we were able to zero in on the communities we were familiar with and knew would be a good fit. The guidance of our A Place for Mom consultant was invaluable in being able to rank potential residences and make that quick decision when it was critical.

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      Verified purchase
      Customer ServicePriceStaff

      Reviewed Sept. 7, 2026

      I really appreciate all of the support that you have provided. You really helped me decide what was the best route to take with our mom. The follow up emails and text showed me that you really care. I also appreciate the informative emails about costs for different services.

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      Verified purchase
      Rates

      Reviewed Sept. 5, 2026

      Was very impressed with the people at A Place For Mom. I felt each person I spoke with genuinely interested in my mother.

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      Verified purchase
      Staff

      Reviewed Sept. 3, 2026

      When I don't know what to do, they helped me immediately and kindly.

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      Verified purchase
      Staff

      Reviewed Aug. 30, 2026

      I worked with Natalie ** to find the right facility for my mom. Natalie supported me in my decision-making process with helpful information and expertise to help me make the right choice for my mother's needs. She listened to my concerns and provided information specific to the locations I was viewing. Her input was very valuable.

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      Verified purchase
      Staff

      Reviewed Aug. 28, 2026

      Very helpful with pointing us in the right direction and what options are out there.

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      Customer ServicePrice

      Reviewed Aug. 27, 2026

      Caregiver was sweet and attentive with my sister. However, she would not do things that my sister wanted to do ie: pack, charge her phone, little things to us but big things to my sister. Communication problem for sure.

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      Customer ServiceRates

      Reviewed Aug. 27, 2026

      In the past month my wife passed away of natural causes in a nursing and rehab hospital. Previously, I had contacted A Place for Mom about a retirement home for both us. The referrals by A Place from Mom did not provide acceptable opportunities and I never gave them an authorization for any contact to any retirement community. Yesterday, I received a call from a Retirement Community in a distant city asking me if I was still interested. I asked them how they got my name. They refused initially to divulge the source but when I told them my wife had passed away they were upset telling me back 69 days a Place for Mom had given them information about my wife and me.

      I am writing this review for prospective persons contacting A Place from Mom to make sure you are aware A Place for Mom gets a commission for placements in Retirement Communities and may divulge private/confidential information. While espousing a genuine service to retirees their existence is to make money. You will see other reviews that raise concerns, be careful!!

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      Verified purchase
      Punctuality & SpeedStaff

      Reviewed Aug. 26, 2026

      My loved one have been cared for at Dawn Adult Family Home in Auburn and Des Moines. Dawn and her husband Yemane truly care about their residents. They take time to understand and accommodate each particular need, extra meals for weight gain, walking and trips to the senior center, drives and attention to favorite meals. They kept me informed quickly of any changes or needs of my loved ones. I am forever grateful.

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      Verified purchase
      Punctuality & SpeedStaff

      Reviewed Aug. 25, 2026

      A Place For Mom made it possible to find a care home for our loved one with dementia quickly and in a place that met all our needs. We simply would not have been able to locate the excellent home on our own. It eliminated so much stress from our lives and saved us valuable time!

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      Verified purchase
      Staff

      Reviewed Aug. 24, 2026

      Really nice, peaceful place. Clean, staff are friendly, professional. Perfect for mom.

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      Verified purchase
      Staff

      Reviewed Aug. 24, 2026

      The administrative and staff are very friendly. Compassionate and knowledgeable. The facility is beautiful inside and out.

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      Verified purchase
      Punctuality & Speed

      Reviewed Aug. 22, 2026

      Missy gave lots of good recommendations of assisted living facilities for my sister. Our family ended up having to make a decision quickly so we ended up not touring any.

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      Verified purchase
      Staff

      Reviewed Aug. 22, 2026

      Kelly was super helpful finding a place for my mom with dementia to stay while I was away.

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      Verified purchase
      Customer ServiceStaff

      Reviewed Aug. 21, 2026

      Great follow-up. Staff makes sure to keep you in the loop.

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      Verified purchase
      Staff

      Reviewed Aug. 18, 2026

      A Place for Mom really helped my family a great deal. My cousin was downsizing and needed a nice place to land. He’s very personable and sought community. A Place for Mom gave us great options. He’s pleased with where he lives and is very happy. Thanks to A Place for Mom for their great help.

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      Verified purchase
      Customer ServiceStaff

      Reviewed Aug. 15, 2026

      A Place For Mom has been extremely helpful to me with emotional support, suggestions and ideas for help, and being very knowledgeable about things that could help me. Everybody is very kind. The staff would make calls to me to make sure I was doing okay. They are a wonderful company.

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      Customer ServiceStaff

      Reviewed Aug. 12, 2026

      This service was less than helpful. We provided very clear parameters for locations that were suitable for our mom that were disregarded, and we were flooded with calls and emails from places that did not even come close to what we outlined. We decided to approach via a personal reference, and the recommender lost out on a referral bonus because we had filled out a form with A Place for Mom at some point. It’s a hard experience looking for a place for a parent, and A Place for Mom did not fully disclose how it worked.

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      Verified purchase
      Staff

      Reviewed Aug. 3, 2026

      I appreciate A Place For Mom so much. Your company truly helped me in what I would say was the most difficult decision I have ever made in my life. You are compassionate, responsive, and knowledgeable.

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      Customer Service

      Reviewed July 29, 2026

      Initially I was inundated with phone call and text from. After taking credit for my mom moving into the same establishment as my mother in law, taking the $1000 credit away from her and claiming it's theirs, I can't get a call back. My next stop is local news. BUYER BEWARE!

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      Price

      Reviewed July 25, 2026

      Way overpriced... Over $2000 a month, they should be investigated..

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      Verified purchase
      Customer ServiceStaff

      Reviewed July 23, 2026

      SOLISTA Yakima, WA, The whole facility is awesomely clean. Staff has been very helpful when we have needed to call. Love the library and the dining room, just gorgeous. Individual rooms are also very nicely appointed. A single is so perfect for my mom. I know my mom has enjoyed the activities when she participates. Especially the outing to the Elk Farm! I think that Solista is a great facility. I would have moved in if I lived in Yakima.

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      Customer ServiceStaff

      Reviewed July 21, 2026

      They helped find a memory care facility for my dad. He has dementia and needs full-time care. A Place For Mom worked with our budget to find the most suitable place for him. It overall went well. The only thing I didn’t like was that you constantly got calls and emails once they had your information. I just had to let them know we found a place for him and told A Place For Mom that we’re all set to stop the emails and calls.

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      A Place for Mom Company Information

      Company Name:
      A Place for Mom
      Website:
      www.aplaceformom.com