Lifeline Reviews

I got the Phillips Lifeline device after an injury. I feel a little bit more confident and less worried now that I have the device with me. It's comfortable to wear.

They're always nice. Though it takes them too long. I have fallen three times and my hips has gone out and you're in such horrific pain that you can’t wait. You've got to have something done immediately. With Philips Lifeline, I know there’s always going to be somebody there. I do feel like they could be a little more professional in the way they handle the situation. Overall, they're pretty good and have always taken care of whatever I needed.

I'm living alone by myself. My son purchased the alert system for me. I enjoy it very much because I feel safer and more comfortable. I'd recommend it to anyone.

I have recommended Philips Lifeline to a number of friends. I wear the alert when I go out working in the yard. One time it fell down in front of me and then somebody came here with an ambulance. The other time, I didn't hear the phone when you called. I came in the house with five firemen in my kitchen. They were nice and friendly but I felt sorry for them to make a trip. It wasn't necessary at all. But I feel well taken care of and it’s nice to know that I can get in touch with somebody if I'm on the side of the road or if something happens.

The ordering process at Philips Lifeline was a little tough, but their customer service team is excellent. I would recommend them.

They took 20 to 25 minutes to get to me. I was on the floor and I had to eventually get myself up and I would yell over the speaker, whoever I’m talking to, the machine, and I tell them, “I could be dead by now by the time you people come.” I think Philips Lifeline can improve a little better and get to the person on time quicker.

We've had Philips Lifeline for years. My daughter got it for me. I'm very pleased with it and glad that I have it. I depend upon it.

I've never had to use Philips Lifeline, but they call me once in a while and tell me to push the button to see if it’s working all right. I’m glad to have it. It’s nice to have because I live by myself.

My wife and I have one. It was easy ordering the alert system.

The Philips Lifeline team couldn't be any nicer. I have the medical alert that I wear around my wrist and I feel very comfortable having it. Several months ago, I dreamt there was somebody in my condo so I pushed it and they came right on, and then I apologized to tell them it was a dream and I didn't realize it. They’re wonderful and great. The people who live alone should always have them on no matter what age.

I'm bedridden and I need it. The representatives of Philips Lifeline have been nice.

I haven’t had to use it but I like my Philips Lifeline alert system.

I remember there were a couple of times that I fell and Philips Lifeline answered right away. I just fell down and I got right up, but they responded very quickly.

I've got it since I live in my house. I cant walk (to work); I have multiple sclerosis, and they recommended it for that reason. Philips Lifeline is fantastic. I like it. I wear it daily.

My Philip Lifeline alert system is working fine, though I've never ever used it. My children insist that I have it and I also keep my cell phone in my pocket most of the time. I would recommend it.

I have Philips Life but I haven't used it so I can't tell whether I have satisfaction or not. But I think it would be good.

I have never had to use this thing around my neck, thank goodness, but I wear it all the time. Would recommend Philips Lifeline.

I’m pleased with the ordering process and glad that I have Philips Lifeline - it's a life saver for me.

We have been customers just over a month after my mother took a fall and we decided we needed a medical alert system. We went for the auto fall detection service which worked great in the instance leading up to my complaint. My issue is that, only one contact attempt was made to inform me that my mother was sent to the ER. I had just switched phone providers and voice mail was not yet set up, so they could not leave a message and at the time they called, I was driving in an area with spotty service and missed the call. I found out about the emergency 2.5 hrs after the fall occurred from a neighbor, calling to see if everything was ok after seeing the ambulance in the driveway. By this time, my mother had already been released and was sitting in the emergency room lobby waiting for someone to figure out she was there.

I have had a very positive experience with Lifeline. I have had to press the button several times when I fell or felt dizzy. They were great and very helpful in responding, contacting rescue services and contacting my emergency contacts. They are helpful and fairly prompt in responding, and I am very satisfied with their service. I would consider changing services only to get GPS service.

My mother decided to return the Philips Lifeline. I don't like how she was treated whenever she called the company. They demanded she pay the shipping charges and to do it by a deadline or pay $400. Mom is almost 92 and cannot drive anymore. She was stressed out for over a week over the whole matter and the rude way she was treated. It is terrible to treat the elderly such as she was treated. She finally got the thing returned and it was a terrible experience for her.

We have had Life Line for 4 years and just recently finally used it with very disappointing results. My mother pushed her button because of a very high pulse rate of 150. She has atrial flutter that can cause a stroke. The Life Line representative came on the line and asked if she needed help. My mother responded yes, but the representative said, "Okay, I'll reset your alarm." My mother repeated, "No, I need help," and the representative again said, "Okay, I'll reset your alarm." This happened 3 times before the representative said "Okay," and started asking the emergency questions.