How ConsumerAffairs uses cookies

This website utilizes technologies such as cookies to enable essential site functionality, as well as for analytics, personalization, and targeted advertising. To learn more, view the following link:

Lifeline Reviews

4,948,604reviews on ConsumerAffairs are verified
  • We require contact information to ensure our reviewers are real.
  • Our moderators read all reviews to verify quality and helpfulness.
  • We use intelligent software that helps us maintain the integrity of reviews.
+2 more
Author picture
Edited by: Justin Martino
Author picture
Fact-checked by: Jon Bortin

About Lifeline

Lifeline, formerly known as Philips Lifeline, offers medical alert systems with professional monitoring. The company was founded in 1974 and was acquired by Connect America in 2021. Currently, Lifeline specializes in wearable help buttons that can be worn as a wristband or pendant. Typical monitoring fees range from $34.95 a month with an annual plan to $44.95 per month with a monthly plan. With an annual plan, you'll also receive free shipping.

Visit www.lifeline.com
Pros
  • Waterproof equipment
  • Caregiver tools
  • Fall detection available
  • GPS capabilities
Cons
  • Upfront fees
  • Limited equipment options
  • No free trial period

Lifeline Reviews

Filter by Rating

  • (4,060)
  • (602)
  • (299)
  • (81)
  • (160)

Popular Mentions

    How do I know I can trust these reviews about Lifeline?
    • 4,948,604 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Recent
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Lifeline?
    • 4,948,604 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 36 Reviews 5030 - 5180
    Verified purchase
    Staff

    Reviewed April 17, 2014

    I haven’t had to use Philips Lifeline but one time and it worked all right. I got down on the floor and couldn't get up. I pressed the button and they sent me some help. It’s that simple. They notified the fire department down the road. They came up here and got me up and the driver of the ambulance came in and chatted with me a little bit and we all went about our business.

    It’s around my neck. The only time I take it off is when I go to shave. I keep getting soap all over it but I got it laying right beside me. Other than that, it stays with me all the time. People from Philips were all friendly. I haven’t had no problem using Philips. So far, the service has been good. I’m completely satisfied with all the service I got and everything.

    Thanks for your vote!
    Lifeline
    Response from Lifeline

    We are glad you are satisfied. Thanks for your thoughts and remember we are just a button push away if you need us.

    Verified purchase
    Customer ServiceStaff

    Reviewed April 17, 2014

    Philips Lifeline was a good idea. Everything was fine when I ordered it. Their customer service team is friendly. I would recommend them.

    Thanks for your vote!
    Lifeline
    Response from Lifeline
    Marcella,

    Thank you for choosing Philips Lifeline. We are pleased to have you as a subscriber. Don’t hesitate to reach out to us anytime day or night should you need help.

    Sincerely,

    The Philips Lifeline Team

    Verified purchase
    Customer ServiceStaff

    Reviewed April 17, 2014

    My experience with the Philips Lifeline team has been fine. It's a little expensive but other than that, I don't have any qualms with it. Generally speaking, they call once a month for their check and once or twice in the past some time we've had to use it for emergency purposes. The only drawback is that it's located in one room and they might not pick up a person who fell in another room because of distance. It might just be the way the house is laid out. It's a necessity. We got it because my mom had a stroke and I got it through the hospital here locally so it was easy. As for the technology, there are some locations that it doesn't pick up on. Maybe they have something where you could put an adjoining attachment to it in another room because if you were down, for example, you couldn't hear them call you nor could you get that and hear them actually talk. But it works. I'm very satisfied with the unit. The cost is too high though and I'm not opposed to looking at other avenues or other companies. You evaluate your cost if you need it and if it saves a life, then it's a good deal. I haven't had to use it for that purpose so I can complain about the price. That's the only problem I have.

    Thanks for your vote!
    Lifeline
    Response from Lifeline

    Thank you sharing your experience. Should your mom ever push her button and for whatever reason we are unable to hear her please know that we will still send help! We also have additional options available that will extend the voice range for larger homes. If you’d like to learn more please call us at 1-800-635-6156.

    Thank you for choosing Philips Lifeline.

    ~The Philips Lifeline Team

    Verified purchase
    Customer Service

    Reviewed April 17, 2014

    I haven't had to call in for anything other than just answer their calls monthly, checking that the buttons okay. I have fallen a couple of times, but I haven't had to use the button so far. I would recommend Philips Lifeline to anybody that needed it. When you live by yourself, you got to have something.

    Thanks for your vote!
    Verified purchase

    Reviewed April 17, 2014

    My grandson bought Philips Lifeline for me because I was falling and I had to be put in the hospital and I had to be here by myself when I got out. I would recommend it.

    Thanks for your vote!
    Lifeline
    Response from Lifeline

    It sounds like you have a really great grandson. We hope you are doing better and thank you for your review.

    Verified purchase
    Customer Service

    Reviewed April 17, 2014

    I feel more secure that I know that I'm safe having a Philips Lifeline medical alert. I would recommend it because the time I fell, I don't know what happened. I don't recall that I pressed any buttons, but my son and daughter came to pick me up because I couldn't move. So I was very thankful to have it. I did have a problem with the help button but they sent me a new one. I have been very satisfied with the technology and the customer service of Philips Lifeline.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed April 17, 2014

    I'm having good service with Philips Lifeline and every time I mash the button and call them, they're willing to help me in any way they can. They've been very friendly with me and I feel peace and comfort that I've got them because I know I'm not alone. I wear it on my neck and it's there if I need it. They hadn't called me and checked the line in a while but I'll call them today. They would tell me when the electricity was off and to call them when I get my electricity back on but I forgot to do it.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed April 17, 2014

    My neck never had it off since they put it on before I came home from the rehab center. It has been so reliable and they have always been nice. They talk to me and see what my problem is, and they sent the fire department to pick me up off the floor. They call every 13th of every month and if I don’t call them they call me to see if it’s all working. The only dissatisfaction I have is that it takes so long to connect. They’re too far away. They keep saying, "Please hold" about four times before they connect me with anybody.

    Thanks for your vote!
    Lifeline
    Response from Lifeline

    We are happy to hear that you are always wearing your Lifeline button! Please know that we are here for you whenever you need us. Feel free to test your button anytime to ensure that you are getting an appropriate response. Thank you for providing this feedback!

    Sincerely,

    The Philips Lifeline Team

    Verified purchase
    Staff

    Reviewed April 16, 2014

    Philips Lifelines has been good so far when I needed it. I've only used it once and the man who answered was very, very good. This is the first medical alert I had and I've had it for years.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed April 16, 2014

    I wear it all the time and I like it very much. I feel very safe with it. The help button has helped me very much. When I pushed the button and I had to go to the hospital, the ambulance came here and they contacted the people that I had on my list. Their customer service reps were very helpful and very friendly. Also, they check on me once a month to see if it's working. I would recommend Philips Lifeline for a friend and I have done that. I've gotten good service out of it.

    Thanks for your vote!
    Verified purchase

    Reviewed April 16, 2014

    We live on a farm and I have three kids within a mile and a half, so I don't have too much to worry about. But I still purchased Philips Lifeline if I should happen to fall here at night. I don't have any speaker phones and if I go upstairs, I cannot talk, but they know that if I call then there's something wrong. But it's kind of a nuisance. I don't usually wear it unless I'm on a different floor. My house is two floors and I have a basement, so when I go down there and when I go outside, I wear it around my neck.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed April 16, 2014

    My children were more worried about me falling because I broke some things too so they got me a Philips Lifeline help button. They were the ones who really wanted me to have it. I'm blind but other than that, I'm pretty good. The people at Lifeline have been fine and very polite. They call to see if my help button is working all right. I just haven't used them much. I feel better knowing that I have it.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed April 16, 2014

    Philips Lifeline provided a security that I needed at one time. I was dealing with carotid artery blockage. It was impairing me and I was aware that I was working with less ability than I should have. I needed to have that support system around me that's why I bought it. It's my first medical alert service. At this point in my life, I have had the problem corrected and I think I'm doing real well and there is really less need for it (but I haven't gotten rid of it). Nonetheless, as far as the service I couldn't say anything negative at all. When you press the button and they react to your call, it's always good. It was real good.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed April 16, 2014

    Philips Lifeline has always responded to me when I test my button every month. They come on and ask if I’m okay. I don’t have any negative comments. About three times they were not as fast to respond as I would have desired but their customer service is very good. I would recommend them. It’s worth paying for.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed April 16, 2014

    I had very good experiences with Philips Lifeline. Whenever I've called them, they've been there right on the spot and I've gotten immediate, within maybe 10 minutes, care. I’m very happy with them. I was always concerned about falling and they take care of that very adequately. I’m just getting older but I’m very confident knowing that there’s help always available. It fits my everyday lifestyle very well. I wear the collar on my wrist and I don’t even think about it. The customer service team are always there and very good, very friendly. I've been very happy with them and it’s always good to know that there’s somebody there to take care of you all the time and that means a lot to me.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed April 16, 2014

    I had had so many, many falls and hospitalizations. Then I got Lifeline and it was wonderful having it. They call me consistently to find out if I'm alright, if I needed any help, which I appreciate very much. There's a lot of wonderful things about it. I didn't know that I could wear my necklace in the shower and get help right away when I slip and fall. They answer as fast as they can. I called when I'd fallen and then they came. They called the ambulance and I don't remember what happened during the conversations but the only thing with Lifeline is the few minutes that I spoke to them on the phone when they called me, they were always very courteous and very nice. I'm happy that I have it and I do recommend it to my friends. Most of them have it.

    Thanks for your vote!
    Lifeline
    Response from Lifeline

    What a great review, Rae. Thank you so much for sharing what Lifeline means to you. We really appreciate hearing from you.

    Verified purchase
    Staff

    Reviewed April 16, 2014

    I really haven’t used it for anything yet. Philips Lifeline gave me a new one because my other one wasn't working but the girl that came and fixed it was very nice and she told me a lot of things that I didn't know about. I have no problems. My days now are better. I've been under therapy and I've been walking better.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed April 16, 2014

    I’m a Type 1 diabetic and I don’t see very well. I don’t have good balance. My husband travels a lot so he thought having Philips Lifeline would be a good idea. So far my Lifeline has been fine. I don’t have any problems. I haven’t had to use them but every time I've done a test, they responded. It took them a couple of tries to answer though. It was only a test, but still it took them a couple of tries to answer, which surprises me. But the person who did answer was very courteous. I said I was just conducting a test, and he said to me, “Are you sure you don’t need help?” I said yes. He double-checked with me. That was really nice. It’s worth it. It gives me and my husband security when he travels.

    Thanks for your vote!
    Lifeline
    Response from Lifeline

    Please continue to test your Lifeline button regularly to be reassured that we will be there should you need us. We're glad that you chose our service and hope it will continue to give you and your husband peace of mind. Take care.

    Sincerely,

    The Philips Lifeline Team

    Verified purchase
    Staff

    Reviewed April 16, 2014

    Every time she’s pushed the button, she’s had good results. She’s unsteady on her feet so she has had a tendency to fall quite a bit. The Philips Lifeline team was pretty friendly and helpful. She’s more secure knowing that she has it. And I know the family is. When she’s alone, it does make us feel better knowing that she’s got that button around her neck.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed April 15, 2014

    I am totally satisfied and feel so secure with Philips Lifeline. I recently had a call went through at 5:30 in the morning. My neighbor was here and he touched my shoulder. I was asleep in bed and he said, "Are you alright?" But my button had gotten caught on my pajama button and had turned and I was lying on top of it so it sent the button off like that. But I was absolutely okay. I apologized to him and he said, "This proves to me that this works." The only time I ever took it off was for one week in November, when I went to Virginia. Otherwise, I don't take it off because I absolutely trust it and I know it works.

    Thanks for your vote!
    Verified purchase
    Customer ServiceFall DetectionStaff

    Reviewed April 15, 2014

    With Philips Lifeline medical alert system, our lives has been much easier. It was a big security blanket for my husband and me. He fell an awful lot and people would find him and call me to tell me. So we'd get the ambulance and go to the hospital. Now, when I had to leave him here in the house, I'd always make sure he had his bracelet on so he can get hold of somebody. He really enjoyed that part of it. The Lifeline customer service team was always good when I had to call to reset or anything.

    Thanks for your vote!
    Verified purchase

    Reviewed April 15, 2014

    I’m 99 years old and I feel very well having Philips Lifeline. I wear it around my neck. I hardly know I have the help button so it’s not a nuisance. It’s perfectly fine. I’d recommend it.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed April 15, 2014

    I have not used the Philips Lifeline very often. That’s the first thing which is fine because it’s not in the road. I don’t have any problem at all there. They've been very gracious, more than willing to be helpful. And the people that they send are also helpful. And that’s all they can offer for us.

    You always worry about having a bad fall. That’s just part of it. After all, I’m 78, 79 years old. I’m no kid anymore. You can have bad experiences as you go along and you never know when it can happen. It can happen anytime. So the best thing to do is subscribe to one of them and just go with it on a day-to-day basis. And that’s all I can do. You make changes based on a series of events. Most of the events as far as the Philips thing is if I had to make a change in what I was doing. I only want to deal with what seems to work. And that works just fine. If I need it, it’s there. If I don’t need it, it’s still there but I don’t pay any attention to it. The less junk that you got into your life, the better off you are.

    Thanks for your vote!
    Verified purchase

    Reviewed April 15, 2014

    Being 90 years old, my mother's stability is not real good so getting it for her definitely was something that need to be done. I feel more secure now that she has it and I'm sure she does as well. She doesn't realize it but she does and she wears it all the time. I'm very well satisfied with it. It allows me a lot more freedom because I know I can be contacted immediately. I think everybody should have one.

    Thanks for your vote!
    Lifeline
    Response from Lifeline

    We are glad Lifeline is there to help you and your mom. Take care and talk soon!

    Verified purchase

    Reviewed April 15, 2014

    My overall experience with Philips Lifeline has been fine. I haven’t used it recently but I had a couple of years ago.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed April 15, 2014

    I live alone by myself so I got a Philips Lifeline medical alert system. Talking with the reps is very simple. If I signal or want them for something, they answer right up. I tell them who I am and they confirm it, and that’s it.

    Thanks for your vote!
    Lifeline
    Response from Lifeline

    We work hard to ensure the service is easy to use and are happy to hear that our hard work is paying off. Thanks for taking the time to share. From, The Philips Lifeline Team.

    Verified purchase

    Reviewed April 15, 2014

    Luckily, I've never had to use Philips Lifeline help button. It just sits there and I wear the thing around my neck in case I fall. Once a month, they call me to push my button to make sure it works. I would recommend Philips Lifeline.

    Thanks for your vote!
    Lifeline
    Response from Lifeline

    We are glad you have never had to use us but know we are always here if you ever need anything.

    Verified purchase

    Reviewed April 15, 2014

    I feel very, very content with my Philips Lifeline. It's working perfectly. Many times I listen to it being tested in the middle of the night so it's working perfectly. I wear it when I'm alone here. My daughter has a full-time job and my son is in and out all the time so I'm alone a lot. My daughter and her husband has a cottage up north so I wear it when they're up there. The girl across the street is signed in as one of the people who would be notified, and she's home mostly all the time because she's retired and she's home a lot. And if not, her husband is home and her mother is home too. So I have plenty of help if I should need it. In fact, I'm questioning whether I need it or not. But it's nice to know it's an option. And my daughter says she feels better that I'm using it when she's not here. I feel more secure with it.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed April 15, 2014

    I'm a caregiver for an elderly man who's wheelchair-bound and lives alone. At nighttime, he's by himself. The Philips Lifeline medical alert system has given us the peace of mind that if he did have a problem when no one was here, he'd be okay. He's never had to use it once but every so often, it will make the call out where we have to reset or do whatever. He'll go in there, push the button and they'll get him a line and talk to him. The Philips Lifeline team is always friendly and helpful.

    Thanks for your vote!
    Lifeline
    Response from Lifeline

    We appreciate you sharing your thoughts on our service. We value our caregivers as we do our subscribers and are glad that our service provides you with the peace of mind that you deserve.

    Thank you,

    The Philips Lifeline Team

    Verified purchase
    Customer Service

    Reviewed April 15, 2014

    My daughter got the Philips Lifeline medical alert system for me ten years ago. It’s a good system and it’s not too expensive. I wear it regularly around my neck, and if I fall or something and Lifeline answers, they're supposed to call my neighbor to come up and check first before they call an ambulance. But I don't wear it to bed because if you turn over and hit it, this voice comes on and it’s really, really loud. Customer service is okay, except that I was supposed to call in on the 11th every month, and every now and then I forget to call, and they don’t call me back and check on me.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed April 15, 2014

    I've had Philips Lifeline for years and years and it's been all right. My daughter-in-law ordered it for me. Thank goodness I've never had to use it and things have come out all right with it. One time we had a little problem and they weren't answering. Also the help button didn't go as far as I'd like it to go but I happen to have a big yard so I can't go out just so far on the yard. I'd like it to have gone further. But outside of that, everything is all right. The customer service service is good. They pronounce the words easily and I can understand everyone who was ever talked to me. Overall, Lifeline did what they were supposed to do. They were very nice and they reset the thing so it worked well.

    Thanks for your vote!
    Verified purchase

    Reviewed April 14, 2014

    Needed one in case I should fall. I feel better, more secure, now that I have Philips Lifeline. I would recommend.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed April 14, 2014

    I never really used it except once in the last three years. The Philips Lifeline team was friendly and helpful. I never had any difficulties because I’m quite old but my kids are around. Whenever I need them, I’m just a phone away.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed April 14, 2014

    I was advised to get Philips Lifeline when I came out in the hospital because I'll be spending a good deal of time alone. My interaction with Lifeline team has been very good. I only had to use it once, but that was very successful. I woke early morning, went out of the room and I fell down. Once I fall down, if I don't have somebody in the house here to help me up, I can't get up. They informed my caregiver and she came over. It was a very successful conclusion. I'd recommend using Lifeline.

    Thanks for your vote!
    Lifeline
    Response from Lifeline

    Thanks for the recommendation Lloyd. We hope you are doing better after your fall and are so glad we were able to send you help when you needed it most. Sincerely, The Philips Lifeline Family.

    Verified purchase
    Staff

    Reviewed April 14, 2014

    My wife got a Philips Lifeline for me. She feels more secure with me having it. I guess I do, too. But this button seems to go off many times when I have not used it. Yesterday, I sat down at the table to write something out and the thing went off. I don't know why, unless I bumped it somewhere. I didn't think it went off that easily but evidently it did.

    Thanks for your vote!
    Lifeline
    Response from Lifeline

    Hi D.

    Thanks for taking the time to express your thoughts and concerns. Have you tried adjusting the length of the button so that you don’t hit it as much? If you would like please call us at 1-800-635-6156 so we can better understand what’s going on and see if we can help.

    Thanks and talk soon!

    From, The Philips Lifeline Team

    Verified purchase
    Customer Service

    Reviewed April 14, 2014

    I don’t even notice Lifeline is there. It used to be plugged in the same line that I had a walkabout phone so that when that phone rang, it gave the Philips a problem. I simply moved the phone and put it on another outlet, and then I don’t have any trouble with it. But I've been in and out with illness for six months in the hospital so I really haven’t even needed Lifeline because I wasn't home. But I’d recommend having Lifeline.

    Thanks for your vote!
    Verified purchase

    Reviewed April 14, 2014

    I'm 89 years old and I live alone. It has made me feel more secure since I got it. Device doesn't bother me at all.

    Thanks for your vote!
    Verified purchase
    Fall Detection

    Reviewed April 14, 2014

    I love the Philips Lifeline I have. I haven't had any need to use them. One time, I had taken the thing that you wear around your neck, put it in my pocket and went to see my neighbor. I must have pushed it. When I looked out the window, there were police, fire department, all emergency people coming to my house. They couldn't get a hold of me and thought I was in trouble. I thought that was so good. They check on it every month. They buzz me and ask if everything is all right and I say yes. I use it mostly when I'm alone.

    If I go down the cellar, I always wear it because if I fall down the cellar, nobody will find me. When I go to bed at night, I wear it too because if somebody is breaking in or I'm not feeling good, I can just push it. It's a very comforting thing. I know there is somebody there if I get hurt, and I don't have to worry and somebody will find me.

    Thanks for your vote!
    Verified purchase

    Reviewed April 13, 2014

    I had to use it twice and I've had it a long time. I purchased it because I'm by myself and my health's not too good. I'm almost 94 years old and everyday is a little worse for me but I'm still able to stay by myself since using Philips. I'd recommend them to anybody that don't have one.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed April 13, 2014

    We don't have any complaints about Philips Lifeline other than the fact that my mother doesn't use it when she should. But we've explained to her that a family member gets called. She's getting better at it but we don't use it a whole lot but she does keep it on her person at all times except for when she's in the shower. We've never had a problem whenever we needed them and the service was there. Everything is fine. The time I'm here, I pressed the button just for a test and they were right on the phone but unfortunately I got some kind of problem going on today, I never noticed that light blinking in there before until I just walked in to look at the machine to see what the name on it was.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed April 13, 2014

    I've had it for the last three years. I purchased it because I would be alone at times and I would have to have it to call for help. I've pressed the help button before and their response time was very good. It saved my life.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed April 13, 2014

    I thought at my age, it would be wise to have the Philips Lifeline. I haven't interacted with the team, except to call just to make sure everything was in proper working order. They were very nice.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed April 13, 2014

    Our experience with Philips Lifeline has been fine for several years. We call in once a month and they've always been there. We purchased it for my elderly mother and she likes it. If she pushes it by mistake, they call. One time, she fell down and I was back east. They phoned me even though my sister was here and took her to the hospital. We've been very satisfied with Philips Lifeline service and would recommend them.

    Thanks for your vote!
    Lifeline
    Response from Lifeline

    Hi Joyce,

    Thank you for the recommendation! Enjoy the Spring!

    Verified purchase
    StaffBilling

    Reviewed April 13, 2014

    We've had good service out of the Philips Lifeline. We're happy with it but she did mention the expense. She thought she could get something else cheaper. I don't think we've ever had to use it. She used to live alone and I've been living with her now for close to two years. They've done everything they claim to do. They lived up to the billing.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed April 13, 2014

    I like my Philips Lifeline. I have it right with me all the time. I have never had to press it for anything, but one time, I wore it to bed and I must have pressed it in the night. All the cellphones rang. They called me and I said, "I'm fine. I must have pressed it in my sleep." They asked, "Are you sure? Are you sure?" They were nice. I would tell anybody who would be interested about this company.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed April 13, 2014

    I had a bad experience with the Philips Lifeline team. I was over in my basement garage and I got on my knees and I couldn't get up. I pressed the button two or three times and nothing happened. It didn't carry through. They said it was five years old. That's the only time I used it in the five years I had it, and it didn't help. They did send me a different button but I haven't tried it yet. I strongly recommend Philips Lifeline.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed April 12, 2014

    I purchased a Philips Lifeline for my mother in case she fell. She had mobility problems. She wears a wristwatch type and has used it once or twice. Everything was perfect. It's been some time since she's had to use it.

    Thanks for your vote!
    Verified purchase

    Reviewed April 12, 2014

    I’m happy with Philips Lifeline. It has helped me and gets used a lot. I have Meniere’s and I fall a lot. It doesn't work when I'm away from home but it works here at home or outside in the yard.

    Thanks for your vote!
    Lifeline
    Response from Lifeline

    We are glad to hear our services have helped you. We understand the importance of servicing our customers outside of the home and because of this we are currently working on a solution that can be used outside of the home. We hope to have it available soon and encourage you to call us in a few months for an update. Thanks and talk soon!

    Verified purchase
    Staff

    Reviewed April 12, 2014

    I've had a good experience with Philips Lifeline. Everybody was very friendly and helpful. I've never had a problem. Although I personally didn't need it, my family wanted it and I agreed with them. It's a helpful thing to have. I'm wearing it now and it's okay. I'm happy with it.

    Thanks for your vote!
    Verified purchase

    Reviewed April 12, 2014

    I'm happy with Philips Lifeline. I wear the buttons all the time but I haven't had any need to use it.

    Thanks for your vote!
    Lifeline
    Response from Lifeline

    We are glad to hear you are wearing your button all the time. We are also glad to hear that you haven’t had to use it but please know if you do we are here for you. Take care and be safe! Sincerely, The Philips Lifeline Team.

    Verified purchase

    Reviewed April 12, 2014

    I've had the Philips Lifeline for so long. I live alone and being elderly, I decided to get one. The health button fits into my lifestyle and it's pretty easy to use.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed April 12, 2014

    I've never had to use the Philips Lifeline. The experience has been fine. They call and check on it about once a month to make sure it's working good and it always has been. They come in clear and I do, too. It's a test. They're very friendly.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed April 12, 2014

    I have fallen twice and was in the hospital for a broken hip. I decided it was about time I had Philips Lifeline. The maintenance man here in our building assembled it. Initially when I didn’t understand quite what I was supposed to be doing, I called them and they were helpful and friendly. Lifeline has worked fine and I have not had any problems with them.

    Thanks for your vote!
    Lifeline
    Response from Lifeline

    Hi Arlene,

    We hope you are doing better. We are glad to know you found our team helpful and friendly.

    Please take care and enjoy the Spring!

    Verified purchase
    Staff

    Reviewed April 12, 2014

    I had the Philips Lifeline team out here once. They were helpful. I didn't know they were even around here. They came through the doors and said, "Where are you at?" I said, "Right here." I told them what happened and they went and looked. I got wrapped up in the hose, fell and bruised my arm. Now, I always keep an eye on the device. I'm satisfied with it. It's the best as far as I know.

    Thanks for your vote!
    Lifeline
    Response from Lifeline

    We are so sorry to hear about your fall and hope you are doing better. It sounds like the Lifeline service really helped you and because of that we feel proud. As you know we are always there if you need us. Take care. Sincerely, The Philips Lifeline Family

    Verified purchase

    Reviewed April 11, 2014

    I really don’t like it. It doesn't protect me if I’m away from home. Philips Lifeline advertise so many that you can wear around your neck and it’s with you wherever you go and the one I got isn't like that. I purchased it because a few of my friends had them and they recommended them and I really didn't read it as carefully as I should have in the first place. I just got at the hospital so I've been thinking about getting something else that I can have with me at all times.

    I feel secure having it when I’m at home walking around - it is better than nothing - but It’s not really helping me that much because I live with my daughter, granddaughter, and grandson. There is somebody at home with me almost all the time. But if I leave home, I have nothing.

    Thanks for your vote!
    Lifeline
    Response from Lifeline

    Hi Gwendolyn,

    Thanks for taking the time to post a review. We understand how important a mobile solution is for our customers and because of that we are currently working on developing one. We hope to have one available soon and appreciate your patience.

    If we can ever do anything for you or if you want to check on the status of our mobile button in a few months please do not hesitate to call our Customer Service Team at 1-800-635-6156.

    Sincerely,

    The Philips Lifeline Family

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 11, 2014

    I had fallen a time or two and couldn't get up and had to have to lie there until my family came. Then I was pretty tickled to get the Lifeline. I'm more comfortable with it. It has been a great experience interacting with the Philips Lifeline team. They were helpful and efficient and they promptly answer.

    Thanks for your vote!
    Verified purchase

    Reviewed April 11, 2014

    The experience has been okay. I just reported in and haven't needed them for anything yet. I'm satisfied with it.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed April 11, 2014

    I'm glad I have the Philips Lifeline device. This was my first such device. When I first came back home from the hospital, I fell and that's the reason I got it. The second time, it worked real good. I'm more careful now and I know that if I need it, I got it here.

    Thanks for your vote!
    Lifeline
    Response from Lifeline

    We are glad to be giving you peace of mind. Thanks for sharing your story with us!

    Verified purchase
    Staff

    Reviewed April 11, 2014

    The Philips Lifeline has been very successful. The team has always been very helpful and responsive to whatever I need.

    Thanks for your vote!
    Lifeline
    Response from Lifeline

    We are glad you are satisfied with our service and thanks for taking the time to share your thoughts.

    Verified purchase

    Reviewed April 10, 2014

    I would recommend the Philips Lifeline device, and I'm 87.

    Thanks for your vote!
    Verified purchase

    Reviewed April 10, 2014

    I take medication for different things and I live alone. My children and I decided that I, being alone, needed Philips LifeLine. I put my Lifeline on a chain and wear it around my neck so it looks better in case I forget to wear it or forget to leave it on when I go somewhere. I know it works outside of my home. I’d recommend them.

    Thanks for your vote!
    Verified purchase

    Reviewed April 10, 2014

    I've never had to use the Philips Lifeline device. I check it out whenever I'm supposed to. I put it on the calendar and call in to check it out. But the funniest thing is I find that I take the quickest showers now because I do not want to ever have the ambulance come and those guys have to come in the shower and get me out in the nude. It's wonderful. It's a very secure feeling. I wear it all the time and they told me it's good for 10 feet in front of the door.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed April 10, 2014

    I haven't used the Philips Lifeline device. I fell before and that's the reason I got the thing in here. I have fallen since then but I was at the yard when I did, and one of the ladies in the second door from us ran and told her mom and she came on down, so I didn't have to use it. I hope I won't have to use it, but it's good to know I do, because I live alone and if I'm out or anywhere, I can still reach them. I wear it around my neck all the time because I usually take a shower with it on. It's got a little button in the middle that you push and then she comes immediately.

    We did test it out when they installed it in. She immediately came in and asked me if I had a problem. And she called me by name. I was outside just to see if it was working okay. I surely feel a lot safer with it. My brother has one too. He fell on the bathtub and stayed five hours; that's why he got one. I do have one other thing it's good for. Because I got phones in both bedrooms and the den, if I leave a phone off, it flashes for a few minutes and then the voice comes on and says, "Your phone is off, your phone is off." I thought that was a good feature.

    Thanks for your vote!
    Verified purchase

    Reviewed April 9, 2014

    Before using Philips Lifeline, I passed out and laid out all night long till morning... I have fewer worries now since I got it.

    Thanks for your vote!
    Verified purchase

    Reviewed April 9, 2014

    I thank the Lord I haven't had to use the Philips Lifeline much. I have difficulty walking. I'm on a walker and I'm afraid of falling. My son got it for me at first but then after, I took it over. I wear mine on my neck and my husband wears his on his wrist. I don't wear it when I go out anywhere away from home much because it's only good here in the house. I would recommend them.

    Thanks for your vote!
    Verified purchase

    Reviewed April 9, 2014

    I feel safer wearing the Philips Lifeline medical button, so I'm wearing it all the time even in the shower because they say that's the worst place you could fall, in the bathroom.

    Thanks for your vote!
    Lifeline
    Response from Lifeline

    Hi Jessie,

    We are so glad to hear you are wearing your button all the time. A fall can happen anywhere, especially in the bathroom. The button is waterproof so you never need to worry about it getting wet. We are glad you are feeling safer and wish you the best in all that you do!

    Verified purchase
    Staff

    Reviewed April 9, 2014

    It has been a good experience with the Philips Lifeline team. I didn't have much difficulty before using it. You need to be cautious and have somebody that can move my family, in case something happens. The help button is easy to use and I have no problem with it.

    Thanks for your vote!
    Lifeline
    Response from Lifeline

    Hi Roberto,

    We are glad you have had a good experience with us.

    Enjoy the Spring!

    Verified purchase

    Reviewed April 9, 2014

    My experience with Philips Lifeline was fine. It has helped ease some of my fears and worries.

    Thanks for your vote!
    Lifeline
    Response from Lifeline

    We are glad we are able to help you feel more confident. Thanks for your feedback.

    Verified purchase
    Staff

    Reviewed April 8, 2014

    At age 86, I have lots of medical problems and my family pressured me on getting a Philips Lifeline. I have no problems with the system. I've accidentally hit my button a couple of times but everything's fine. Interacting with the team has been fine and they were friendly.

    Thanks for your vote!
    Verified purchase

    Reviewed April 8, 2014

    The Philips Lifeline device might have saved my life last September. I went out to feed off of my back porch. I went up there and I got to feed a few tidbits to my cat and I fell. And I thought, "Oh, my gosh! What am I going to do?" I live in the country and there's nobody very close to me. The lady across the road never could have heard me but it turned out her husband was mowing.

    Anyway, I pushed that and they notified my daughter and my granddaughter and they were both here. I go it because I thought it would be a good idea when I'm here alone. I am not here always by myself but quite a bit so I thought I needed one. With it, I feel more free. I don't feel like I have to worry as much. I love it and it's very convenient. It's nice and everybody should have it.

    Thanks for your vote!
    Lifeline
    Response from Lifeline

    Hi Elizabeth,

    What an amazing story. We are so glad you are okay and are so glad we were able to get you help when you needed it most. Thanks for taking the time to share your story. Be well, be safe, and enjoy the Spring!

    Sincerely, The Philips Lifeline Family

    Verified purchase

    Reviewed April 8, 2014

    My experience with Philips Lifeline has been wonderful. I've used it for many years and it always worked. I'd recommend having one.

    Thanks for your vote!
    Verified purchase

    Reviewed April 8, 2014

    We had a fine experience with Philips Lifeline medical alert system. It was my mother's originally and I just kept the system.

    Thanks for your vote!
    Verified purchase

    Reviewed April 8, 2014

    I like it and would recommend getting Philips Lifeline.

    Thanks for your vote!
    Verified purchase

    Reviewed April 7, 2014

    I have the Philips Lifeline device and I'm glad that I have it if I do need it. I haven't needed it but I'm wearing so I haven't had much experience with them. I've been fortunate not to have to use it. I'm 91 years old and I lived by myself at the time I got it. Right now, I'm living with my daughter. I'm just thankful to have it and I'm satisfied with it.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed April 7, 2014

    I’m 91 and I've had Philips Lifeline for a couple of years. I don't have a lot of money. My church pays for it. The main reason for purchasing it is I’m all by myself. I don't feel alone as long as I got it on my wrist. My experience in interacting with the team has been fine. I push the thing and check on it to see if it’s all right. It happens once a month. Outside of that, I haven't had to use it but I'm glad I haven't had to use it for anything serious.

    The Lifeline team was friendly when I talked to them. I thought it was a little long to get an answer. Of course, you're a little impatient if you're hurt. I can only use this unit at home. If I'm out in the car, it doesn't work. I know there’s a better one that if you’re out, it works too. I wish that it would work outside of the house as well.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed April 7, 2014

    My experience with Philips Lifeline so far has been great. They would even answer when I didn't need it. I didn't know I was bending over or something and they're very responsive.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed April 7, 2014

    I got Philips Lifeline originally through Council on Aging. I got it because my husband died and my children are all away and I'm living alone. It has bettered my kids' lives, as they don't worry as much. However, it seems to me the response time gets longer every time I try to call for any reason.

    Thanks for your vote!
    Lifeline
    Response from Lifeline

    We are sorry to hear for your loss and send our deepest condolences to you and your family.

    Thank you for providing feedback on our response time. Lifeline prides itself on providing the best service to our subscribers and we strive to handle each help call in a timely manner. So we can better understand the situation and ensure your equipment is properly connected we encourage you to call our Customer Service Department at 1-800-635-6156.

    Sincerely,

    The Philips Lifeline Team

    Verified purchase

    Reviewed April 6, 2014

    I got Philips Lifeline because I live alone. I've had no problem with them. I feel better having my Philips with me. The button gets in the way sometimes, but it's worth it to have.

    Thanks for your vote!
    Verified purchase

    Reviewed April 6, 2014

    Everything is fine with the Philips Lifeline device. Nothing changed in my day-to-day life. I would recommend.

    Thanks for your vote!
    Lifeline
    Response from Lifeline

    Thanks for the recommendation Alice!

    Verified purchase

    Reviewed April 6, 2014

    I've been in the hospital and needed Philips Lifeline just to be sure I was alright. It has been really good. I have no problems at all. I would recommend Philips to my friends.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed April 6, 2014

    I've been very satisfied with Philips Lifeline. I'm 87 years old and I do a lot of traveling. I have been recently living part-time in Birmingham and part-time in Seattle and have had the Lifeline connected to both places. Lifeline has made me feel very safe when I checked in and when they also checked in with me. I felt like I could depend on any person if I need it. So far, I have not needed it.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed April 6, 2014

    I have the Philips Lifeline service but I haven't had to use the service or haven't had that much experience with the team because no problem has come up where they have to contact me. I keep this pin on my arm all the time so in case I do have a problem, I can press it and the service would react. I pay for it every month but I'm not satisfied with the price of it because we would have other services that are a lot cheaper.

    Thanks for your vote!
    Verified purchase

    Reviewed April 5, 2014

    I have fallen once or twice and was having a little trouble walking so my family thought I should try the Lifeline. I'm so thankful that I have. Philips Lifeline is my first medical alert service and it has worked out just fine for me. I don't have any problems with it.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed April 5, 2014

    My experience with Philips Lifeline has always been good. There's not a problem. I'm satisfied with the customer service, the quality of work, and they were friendly. My son got it for me. I'm a widow, and I need a lifeline. So I'm happy to have it.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed April 5, 2014

    I’m going to be 91 this Monday. I've had a couple of strokes before I started using Philips Lifeline. I was completely crippled and paralyzed on my right side. I'm able to use my leg and work with my arm a little bit now. I haven't had too much experience with Philips because nothing has happened. But every thing's been fine, so long as I've been with you. My phone was off the hook once and they notified me if I have called them (they thought I might have fallen or something), and then I put it back on. Overall, they were friendly and the pricing was good. I would recommend Philips Lifeline and their customer service.

    Thanks for your vote!
    Lifeline
    Response from Lifeline

    Happy belated birthday Lauretta! Thanks for sharing your story and thoughts with us. We are hope you are doing well. Best wishes. Sincerely, The Philips Lifeline Family.

    Verified purchase
    Staff

    Reviewed April 5, 2014

    Evidently, I accidentally pushed my Philips Lifeline button not knowing that I did. I didn't have any problem, I didn't need anything. They were very nice. I live alone. I'm not really having any problems. I'm diabetic and I have had a heart surgery but that was 12 years ago and I wear it at all times. It doesn't bother me. I'm used to wearing it all the time. I have it for my peace of mind, but I've not had to use it. As for the pricing, I'd like for it to be less.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed April 5, 2014

    Fortunately, there has been no experience other than that I wear the Philips Lifeline device and I haven't needed to use it. They came out and showed me about it. One time I pressed it inadvertently and they came in to the room and said, "No. there's no problem." My wife felt that I should have it. I have just gotten out of the hospital and I was extremely sick. I was in the hospital for 6 months or so. It's probably a good idea. I feel much better having it. I just wear the thing round my neck and ignore it pretty much. It's kind of awkward but I've heard so many stories about people who had lain on the floor for days and such, and I want to avoid that.

    Thanks for your vote!
    Verified purchase

    Reviewed April 4, 2014

    I have not had any problems with the Philips Lifeline device. It's fine. It works very well. I like it and I'm pleased with it.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed April 4, 2014

    My experience interacting with the Philips Lifeline team has been good.

    Thanks for your vote!
    Lifeline
    Response from Lifeline

    Glad to hear this! Thanks for taking the time to give us a review!

    Verified purchase
    Customer ServiceStaff

    Reviewed April 3, 2014

    Ordering the device was a good experience. My girl friend called and had it all set up for me and they were here and did it right away... I'm still standing and walking and haven't had to use them for which I'm very happy. But last night or yesterday afternoon, my doggy stepped on me and hit the button.They called immediately and said, "Ma'am are you alright? Do you need help?" And I said, "No, my dog just stepped on the button." So far I've been very happy with Philips Lifeline.

    Thanks for your vote!
    Lifeline
    Response from Lifeline

    Hi Helen,

    Thanks for taking the time to share your story. Hearing about your dog accidentally hitting the button made us smile. Believe it or not it actually happens a lot!

    Be well and know we are here if you need anything.

    Sincerely- The Philips Lifeline Team

    Verified purchase

    Reviewed April 3, 2014

    I got it in the mail and hooked it up myself but had a little trouble getting it hooked up, because I'm an older person and didn't know. But it's doing good and I'd recommend it.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed April 3, 2014

    We're very happy with the Philips Lifeline alert system. We haven't needed it for an emergency yet, but we've gotten several calls because it was bumped against something. It's pretty sensitive which is what we would want. They've been wonderful.

    Thanks for your vote!
    Verified purchase

    Reviewed April 3, 2014

    I live alone and my house is pretty good but sometimes I feel like I need something if I need help. I got Philips Lifeline but I've never had to use it, thank goodness. The only time I've had anything to do with anybody was when a guy came out here and installed it. So far I'm very satisfied. I'm thankful that I have it and I don't know how it would work if I really needed it.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed April 2, 2014

    I've used another alert service before but Philips Lifeline took over that group. It was really supplemented or helped by a volunteer group of ladies in Tennessee Christian Hospital here in Nashville. At that time I had surgery in that hospital and found out about the service and when I went home, I started with that group. So after that hospital closed or changed to something else, they had to stop their insurance and they went with Philips Lifeline. This change was made for me. I really didn't know much about Philips but they've been courteous and helpful all the way through it.

    I have not had the kind of emergencies that I needed to use it but one time, just last year, I accidentally caught my button. I always had it around my neck and I was in the bathroom cleaning up and picking up and rang it without realizing it. Between me and a metal bar, the pressure evidently just set it off. And I could not hear well and could not hear from the bathroom that they were talking to me over the bathroom. They tried several times evidently and the first phone call I got, I had my phone with me and got a phone call from the sheriff's deputy saying the ambulance was on the way. I told the sheriff's deputy to immediately cancel the ambulance that I had no need of, that I was fine and unaware totally and the next thing, two policemen arrived at the door. They were courteous and then a friend came from several miles and her name had been on the list of people to call and so she came. All of this was like one to two o'clock at night. They took care of that emergency and good order and it all settled back down as a false alarm but they were gracious.

    This medical alert technology is excellent. Their technology works, and every once in a while there would be something minor like I don't know how to get that button to stop bouncing, going back and forth between the green light and something else, which indicates that a phone is off the hook. And I told him the phones were all working just fine without any problem and she took care of that. I guess it was a reset button. And then another time they sent a whole new set to replace it and we were to send the old one back in, and they gave me instructions so everything has worked out very smoothly. I at one time had investigated to see if I can find anything less expensive because I'm barely on the edge income and didn't find anything, and I'm glad because they have been so helpful in everything.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed April 2, 2014

    It's a help to know that you have it in case you need help, even though I've got my telephone. But if your telephone goes falling across the floor, you still got it around your neck or on your arm and you can press that and you get help. It's a great idea.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed April 2, 2014

    Philips Lifeline is always on the ball. I've fallen and instead of pushing them like an idiot, I should punch it. I waited to see if I could get up and then I called somebody over here to help me instead of bugging them. I always think that when you call them, they're going to send the ambulance, and I don't need that. I just need somebody to help me up. But one time, I accidentally punched it. I picked up a box and I didn't realize I did it. I was in one room and heard this voice saying, “Susan **, are you alright?” I’m thinking, “Where in the heck is that coming from?”

    And then when I realized what it was, I came in and I was laughing. I said, “Oh, I'm so sorry. I bumped the box on it. I was picking it up and it bumped it.” And they said, “Well just so you're all right.” They call and ask me to punch my button, it’s time to punch the button, and I do. They say, “Is everything okay?” They always pick on me. I say, “Yes, it’s just fine.” I've not had any bad experience from it all. I'm thoroughly pleased and I have mentioned them to people. I would recommend them. The only thing is sometimes I think if you're having a heart attack, you're going to be gone by the time they get somebody here.

    Thanks for your vote!
    Verified purchase

    Reviewed April 2, 2014

    I've been totally satisfied with Philips Lifeline. The only problems I've ever had are false alarms when they thought I had fallen and hadn't, but the only concern I have is the call.

    Thanks for your vote!
    Verified purchase

    Reviewed April 2, 2014

    My doctors and nurses recommended that I get the Philips Lifeline medical service. I've had heart issues but I'm doing good now. I feel I don't really need it but I still keep it. This alert button has made me feel more safe when I'm out by myself. It's done wonders for me.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed April 2, 2014

    Everyone with Philips Lifeline has been very courteous and given me the information that I needed, and so I have no complaints about them. I have told other people about it. I've had to use it and I'm very grateful for it. I've had no problems with it.

    Thanks for your vote!
    Lifeline
    Response from Lifeline

    Hi Ruth,

    We are happy to hear you have had positive experiences with us and thank you so much for talking about the Philips Lifeline service. It means a lot to us.

    Enjoy the Spring!

    Sincerely- The Philips Lifeline Team

    Verified purchase

    Reviewed April 2, 2014

    I think every older person should have a Philips Lifeline medical help alert device. I'm very happy to have it in my home. I have nothing but good things to say about it.

    Thanks for your vote!
    Verified purchase

    Reviewed April 1, 2014

    I haven't had any problem with Philips Lifeline and I would recommend it.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed April 1, 2014

    I haven't used Philips Lifeline that much but they were friendly. I didn't have any concerns or difficulties prior to using it. I was thinking about changing because I can get a free one, it won't cost me nothing. But I haven't changed yet.

    Thanks for your vote!
    Verified purchase

    Reviewed April 1, 2014

    I would recommend the Philips Lifeline.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed April 1, 2014

    I recommend Philips Lifeline all the time. They are wonderful.

    Thanks for your vote!
    Verified purchase

    Reviewed April 1, 2014

    If I didn't need Philips Lifeline, I wouldn't use them. Right now they are a pain around my neck. They're right in my way all day when I do things. It gets accidentally pushed sometimes but I guess they're an okay service.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed April 1, 2014

    I haven't had any difficulties with my Philips Lifeline medical alert device. It worked very well. If I don't contact them, they call me and I ask them to call and tell them how I'm doing and I do that and we've gotten along fine. It's very comforting. I have recommended them to many people.

    Thanks for your vote!
    Verified purchase
    Customer ServiceMonitoringStaff

    Reviewed April 1, 2014

    The Philips Lifeline is a good service. They really know what they do. I've had it about for almost a year now and used it twice. It was great for them to call the ambulance and to be here. They've been very good. I wish they can have a wireless system or a connection go into a modem, so it would be easy for people to call. And also for when you go out, they should have something that could let somebody else to know what you want.

    Thanks for your vote!
    Verified purchase

    Reviewed April 1, 2014

    My experience with Philips Lifeline has all been good. I have fallen a couple of times since I've had it, and its been good. I've accidentally gone one time and they were real nice about that.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 31, 2014

    I'm getting older and I'll be 90 years old pretty soon, and I thought I better have something because I was living alone in a senior building. My son wanted me to come and live with them and I didn't want to, so I got a Philips Lifeline. The few times I had to use it, it works that time for me and they were very nice.

    Thanks for your vote!
    Lifeline
    Response from Lifeline

    Happy Birthday Virginia! - From the Philips Lifeline Family

    Verified purchase
    Staff

    Reviewed March 31, 2014

    The Philips Lifeline machine that I'm using now belonged to my wife and she died so I took it on. Usually I have a battery going down so they replace the whole works. They come on and tell me to buzz it to test it, and I've done that. The Lifeline team is friendly and very good.

    Thanks for your vote!
    Verified purchase

    Reviewed March 31, 2014

    I have no problems with the Philips Lifeline device. My daughter tests it every time she comes over, and there is always somebody on the line there, so it's fine. I have no complaints with it because I haven't had to use it yet. Thank God.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 31, 2014

    I'm 90 years old, I live alone. My daughter researched several different lifeline programs and felt that Philips was the best for me. My husband passed away three years ago, and he also had difficulty getting around. We dealt with them both and they've always been very, very good. I fell recently, but I didn't just crash to the floor. I caught myself with my hands and so therefore the alert didn’t show that I had fallen. I was able to call, to press my button, and tell them that I just needed help getting up. That worked very well and they did call back and check on that. They were concerned about the fact that it hadn't worked, but it was just the fact that I hadn't had a hard fall.

    The service we've had with them is very good. They were always available and very courteous and friendly. They would call back and see that I had been taken care of, if we got good service. Fortunately, I have a fire station and ambulance within a mile, and so I've become friends with all of them too. So I've got service both from the Philips Lifeline and with them, so we've been very well taken care of.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed March 31, 2014

    I like Philips Lifeline very much because anytime I had to call, they would call me right back and find out what the trouble was. I would recommend them to a friend.

    Thanks for your vote!
    Verified purchase

    Reviewed March 31, 2014

    Philips Lifeline is good. I would recommend it.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 31, 2014

    I would recommend Philips Lifeline. They're outstanding and they've done everything they have committed to do.

    Thanks for your vote!
    Lifeline
    Response from Lifeline

    We like hearing our customers are happy and are so glad you would recommend the Philips Lifeline service. Enjoy the Spring, Helen and best of luck in all that you do.- From The Philips Lifeline Team.

    Verified purchase
    Staff

    Reviewed March 31, 2014

    I've had a good experience with Philips Lifeline. The Lifeline team was courteous and very nice.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 30, 2014

    I have no concerns about Philips Lifeline. Since I live by myself, that's what my son wanted me to have so I have it and I'm very pleased with it. My experience with them has been fantastic. They're very courteous. It's a very good service.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed March 30, 2014

    The Philips Lifeline device is fine. In fact, I used it once. But I don't think that it's as efficient because it does not work except within a very small area. I did call them once because I didn't know how to turn it off. Then I hit my head and it bled a little bit so I said, "Oh, I don't think I need to call them but heck, I'm paying for it, I might as well call 'em." They came right away and were very good. It's fine as far as it goes

    Thanks for your vote!
    Verified purchase

    Reviewed March 30, 2014

    I'm very well satisfied with Philips Lifeline. I feel real comfortable with it and feel like if anything would happen, all I had to do is just press that buzzer and I would get some reaction.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed March 30, 2014

    The Philips Lifeline help button is handy and has helped me with my everyday life. It was my daughter who told me about it because I live alone, was unsure of my walking and I'm worried I would fall. I haven't really had to use it but it's good to know that it's there and I have somebody I can call right away. I would recommend Philips Lifeline.

    Thanks for your vote!
    Verified purchase

    Reviewed March 30, 2014

    I've had Philips for a while and I've always had Philips. I would recommend it. I feel more independent and free.

    Thanks for your vote!
    Verified purchase
    MonitoringStaff

    Reviewed March 30, 2014

    I've had Philips Lifeline maybe a year and I thought, “Oh, I really shouldn't have to spend money on this.” Then I had a fall in the middle of the night and boy was that a lifesaver. I pressed it and right away the answering people came on over there and they notified my neighbor. They also notified the ambulance and both were here very soon. I certainly recommend it to all my friends that they get one. They get an answering machine or a necklace. I feel safer.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 30, 2014

    My children signed me up for Philips Lifeline. They wanted me to have it because I had fallen occasionally. I'm very pleased with the service. I wear it all the time. It has been very helpful. They are excellent.

    Thanks for your vote!
    Verified purchase

    Reviewed March 30, 2014

    My experience with Philips Lifeline alert system is fine though I haven't had to use it, thank goodness.

    Thanks for your vote!
    Verified purchase

    Reviewed March 29, 2014

    Philips Lifeline is okay. I enjoy having it.

    Thanks for your vote!
    Verified purchase

    Reviewed March 29, 2014

    Philips lifeline works. The other day I tripped and it went on. They were going to repair it but I haven't had any problems because I haven't fallen. Every time that I turn it on, I'm wondering if it works... so I press the button just to see how soon they take to answer. It took a little while but they answered. I'm very satisfied so far.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 29, 2014

    Luckily, I haven't had to use it, but I have no complaint for the service people. I like Philips Lifeline alert system. I'd recommend it to anybody.

    Thanks for your vote!
    Lifeline
    Response from Lifeline

    Hi Wayne,

    Thanks for sharing your opinion. We are glad to hear you haven’t had to use the service yet but please know we are here if you need anything.

    Verified purchase

    Reviewed March 29, 2014

    I haven't used my Philips Lifeline alert device. I find it a minor nuisance because I cannot get it to stay where I set it. I can move the length of it but as soon as I do it, then it slides right back to where it starts from. I'd recommend it to anybody who was in a situation that's reasonable that they would need it.

    Thanks for your vote!
    Verified purchase

    Reviewed March 29, 2014

    My daughter bought me a Philips Lifeline medical alert device and I've had a good experience with it.

    Thanks for your vote!
    Verified purchase

    Reviewed March 28, 2014

    I had wonderful service with Philips Lifeline. There was only one occasion that was different and they straightened that out. It just makes me feel safer out here by myself. The original one I got was one of those that if you fell, it went off. That didn't work for me because I'm too active. So that was nothing but a pain. I was about ready to get rid of it when I found they talked to somebody that told me that I could get one that I could push when I need it; I didn't need the other one. I bought Philips Lifeline because I'm thinking that I may need help at a time when nobody's around.

    Thanks for your vote!
    Verified purchase

    Reviewed March 28, 2014

    We have no problems whatsoever with Philips Lifeline. We haven't had to use the alert device but it was hit once by mistake and they were very nice to us.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed March 28, 2014

    I haven't had to use Philips Lifeline, but everything's okay. A couple of times, my phone was off the hook and they called me. I would recommend them.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 28, 2014

    Philips Lifeline is excellent. They are always responsive.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 27, 2014

    When we got Philips Lifeline all hooked up and everything, they were all friendly and helpful. The ordering process was great and wonderful, and we're satisfied. We haven't had to use it yet, thank goodness.

    Thanks for your vote!
    Lifeline
    Response from Lifeline

    We are glad you had an enjoyable experience! Thanks for taking the time to provide a review.

    Verified purchase

    Reviewed March 27, 2014

    My experience with Philips Lifeline - they were very good.

    Thanks for your vote!
    Verified purchase

    Reviewed March 27, 2014

    Having Philips Lifeline helps me a great much. I would recommend them.

    Thanks for your vote!
    Verified purchase

    Reviewed March 27, 2014

    Thank God I've never had to use it. But a couple of times when it got plugged accidentally, Philips Lifeline was there immediately to see if anything was wrong.

    Thanks for your vote!
    Verified purchase

    Reviewed March 26, 2014

    I love my Philips Lifeline and the confidence in knowing that I have help when I need it. I have not had to use it but know I could use it if I need it. It's really a consolation for me.

    Thanks for your vote!
    Lifeline
    Response from Lifeline

    Your review means a lot to us. Giving our customers confidence is very important to us and we are so glad you feel more confident now that you have Philips Lifeline.

    We are glad you have not had to use it but know we are always there if you ever do.

    Verified purchase
    Customer Service

    Reviewed March 26, 2014

    I couldn't expect anything more from Philips Lifeline. Twice that I fell, I was not hurt. I was nowhere touching my thing, this Lifeline pin, and in fact I fell on my back and went on my rear end and they were here within two minutes. I'm very, very pleased because so far I have not had to call. I wouldn't have called them on any one of those occasions. I told my friends about them. The only thing is I do wish they had different colors so it doesn't show so much but I had to pin it. But I don't worry about it, I just never take it off.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed March 26, 2014

    Everything in Philips Lifeline works great. I'm very happy with it. My daughter got it for me. She pays for it and I've used it many times. It's always very prompt and I've never had any problem with it. I have recommended it to many people, and many people have got it because I recommended it.

    Thanks for your vote!
    Verified purchase

    Reviewed March 26, 2014

    You wear some button and Philips Lifeline calls back. It works and It's cool. I'm glad we got this deal. We had a good experience with Philips Lifeline.

    Thanks for your vote!
    Verified purchase
    TechStaff

    Reviewed March 25, 2014

    My experience with Philips Lifeline team has been wonderful. I was paralyzed and had a stroke. Having Philips made me not scared. I've fallen several times and had to press my button. It makes me feel that I'm not alone. I would recommend it to anybody. The technology is excellent. And when I ordered it, it came immediately.

    Thanks for your vote!
    Lifeline
    Response from Lifeline

    Hi Arnold,

    We are sorry to hear about your heath struggles but at the same time are so touched to hear that we have helped you feel less scared. That means a lot to us and we thank you for taking the time to share your story.

    Be well.

    Sincerely,

    The Philips Lifeline Team

    Verified purchase

    Reviewed March 25, 2014

    My experience with Philips Lifeline has been fine. I have recommended it. But we discontinued the service right now.

    Thanks for your vote!
    Verified purchase

    Reviewed March 25, 2014

    Philips Lifeline is fine but sometimes it goes off unexpectedly. But overall, it gives a very secure feeling. If we need them, they would be right there. It's a good feeling. I would certainly recommend it.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 24, 2014

    I've pressed my Philips Lifeline alert device a few times on accident. I just fit it on and all of a sudden it goes off. I had to wait for the lady to come and tell her what had happened. But everything is great, and they were always understanding. I like it and have no problem with it.

    Thanks for your vote!
    Verified purchase

    Reviewed March 24, 2014

    I'd recommend Philips Lifeline to anybody. I’m satisfied. I have it just in case so I can use it if I have to.

    Thanks for your vote!
    Lifeline
    Response from Lifeline

    We are glad you would recommend us. Thank you for taking the time to provide your feedback and Happy Spring!

    Verified purchase
    Staff

    Reviewed March 23, 2014

    My children ordered a Philips Lifeline device for me. I spoke to the person who came out here to set it up for us and he was friendly. So far, everything has been fine. Because I have the Lifeline, I feel more secure. I have recommended it to some people.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed March 23, 2014

    I've gotten good results from Philips Lifeline. I haven’t had to use them but they call me once a month and I thank them. I would recommend them to somebody.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 23, 2014

    My Philips Lifeline is right here all the time. It's like somebody's right here with you. I'm not here alone all the time but when I am, you're not alone. I would have bled to death the last time I fell without Philips. Instead I've had this on. Even my kids feel better with it on me because they can't be here all the time. It should have come out years and years ago to help elderly people. Some don't even have to be elderly to have it.

    Thanks for your vote!
    Verified purchase
    Customer ServiceFall DetectionStaff

    Reviewed March 23, 2014

    I would recommend Philips Lifeline to a friend. They are very efficient. I had fallen on my back and was just in terrible shape that I couldn't even move. I called and it was hardly a second until they answered and then the lifesaving crew was here just very shortly.

    Thanks for your vote!
    Lifeline
    Response from Lifeline

    What an amazing story. We are so sorry to hear about your fall but are so glad that we were there to get you help when you needed it the most. Thank you so much for taking the time to share your experience with us. Best wishes. Sincerely, The Philips Lifeline Family.

    Loading more reviews...

    Lifeline Company Information

    Company Name:
    Lifeline
    Company Type:
    Public
    Ticker Symbol:
    PHG
    Year Founded:
    1974
    Formerly Named:
    Lifeline Systems
    Address:
    111 Lawrence St.
    City:
    Framingham
    State/Province:
    MA
    Postal Code:
    01702
    Country:
    United States
    Website:
    www.lifeline.com

    Media

    AWARDS & CREDENTIALS 
    iF Product Design Award for our HomeSafe Wireless and GoSafe products - 2014
     World’s Most Ethical Companies - Philips is included in the top 100 of the world’s most ethical companies for 2012, 2010, 2009