Life Alert Reviews
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About Life Alert
Life Alert was founded in 1987, making it one of the first personal emergency response companies in the United States. The company’s systems have a base hub and a help button that can be worn around the neck on a pendant or wristband. Life Alert advertises that its pendants have a 10-year battery life and don't require charging. Monitoring centers are UL-certified and have the Five Diamond designation from The Monitoring Association.
Visit www.lifealert.com- 24/7 professional monitoring
- Pendants don't require regular charging
- Waterproof equipment
- $198 activation fee
- Requires three-year contract
- Not ideal for online shoppers
Life Alert Reviews
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- 4,960,328 reviews on ConsumerAffairs are verified.
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- 4,960,328 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed July 16, 2026
I fell & Life Alert was very helpful & stayed on the phone until EMS got here.
Reviewed July 16, 2026
Life Alert staff responded to my emergency immediately & within minutes help had arrived.
Reviewed July 16, 2026
Life Alert response was fast and efficient.
Reviewed July 15, 2026
I passed out while in bathroom. I pushed my Life Alert button and help was here in just a few minutes.
Reviewed July 15, 2026
Had trouble breathing. Life Alert response time was within a few minutes of arriving at my home.
Reviewed July 15, 2026
Life Alert Staff were courteous and very helpful during and following my fall.
Reviewed July 14, 2026
I moved from VA to NC. I moved to an apartment that has a system here(and it works very well). Life Alert still says I have to have their system. When my debit card was compromised, they called me (I had no dial tone, so they couldn’t get in touch with me for 3 days). In the meantime, Life Alert tried to charge me 79.90. I had gotten them down to 74.90 (down from 89.90. When I called and spoke to a representative, they were going to charge me 79.90 (as if I’d never spoke to them). I told them I’d call them back with my new debit card number. I spoke to an “Account manager name Damon (who I had spoken to before). He told me that they received the transponder back. I told him that I didn’t “trust the process”. Basically, he called it a mistake; I called it a lie. He tried to ask me why, and I said that I was very dissatisfied with them. When my service is up after the three-year period, I’m going to return it. Not happy at all.
Hello, we have carefully reviewed your account and would like to clarify a few misunderstandings. Our service agreement allows cancellation when a subscriber relocates to a facility that provides wearable medical alert devices. Your current residence is a retirement community, not a facility. Moreover, they offer a call-for-aid button that is not wearable and is not personal protection, so it does not meet the criteria for a cancellation.
We understand your disappointment due to your financial concerns, that is why we have been working with you regarding your monthly monitoring cost. When your returned an additional device, our agent gave a larger than standard deduction in order to help you further. However, our automated system applied the standard deduction. We over-rode the system, and implemented the agreed-upon larger deduction. Please know, the agreed upon deduction had now been implemented into your account.
We're sorry you feel this reflects dishonesty on our part. The record shows the opposite: our team fixed the mistake and made sure you received the deduction that was promised. If you have any further questions, please call our Customer Care dept at 1-800-803-6320 X-1200.
Sincerely,Life Alert
Reviewed July 14, 2026
EMS sent by Life Alert arrived promptly—took me to the hospital—People were courteous and helpful.
Reviewed July 14, 2026
I have in the last 3 months have use Life Alert they were very helpful.
Reviewed July 14, 2026
Fell and couldn’t get up. My son was in the room and didn’t hear me.
Reviewed July 13, 2026
A simple fall but police were helpful. Did not need medical care.
Reviewed July 13, 2026
My husband fell & I called Life Alert & they responded quickly to efficiently.
Reviewed July 13, 2026
They were calming to me while I waited for the ambulance. All were very kind.
Reviewed July 10, 2026
The service works well. Be careful of what the sales people tell you about cancelation. I was told that if your loved one required 24 home care you could cancel the 3 year contract. About 2 years in my dad required such care. What I found out at that time that family members and Certified Care Givers don't count, they said they will only cancel if you have 24 hour care from a registered nurse.
Thank you for reaching out to us. We understand how frustrating this can be. Per our verbal and written agreement, the account can be cancelled if your loved one has 24 hour care with a registered nurse. However, many families continue to keep our lifesaving services because it is so useful in the event of an emergency. We can sent help while care is being administered and your loved one is never left alone. We’re sorry if you feel there was a miscommunication.
Reviewed July 10, 2026
Many thanks to Life Alert. Fell many times.
Reviewed July 10, 2026
My mother slipped and fell and Life Alert responded quickly and were able to help by assisting her & calling rescue.
Reviewed July 10, 2026
Life Alert was always there for me when needed.
Reviewed July 9, 2026
Life Alert responded to two recent circumstances very quickly and were very courteous.
Reviewed July 9, 2026
Life Alert sent ambulance but stayed on line to let us know help was on the way.
Reviewed July 9, 2026
Very alert and response on time. I don’t want to go without Life Alert.
Reviewed July 8, 2026
Fell down. Happen 3 times. I’m 95 years old. Life Alert is always there. Can’t write anymore, sorry—But grateful.
Reviewed July 8, 2026
Life Alert took care of getting me safely to the ER.
Reviewed July 8, 2026
After incident I was able to press the button, help came in good amount of time. Within 5 minutes help arrived!
Reviewed July 7, 2026
I pushed Life Alert who summoned an ambulance. Luckily I was wearing my Life Alert GPS.
Reviewed July 7, 2026
When I used the Life Alert button, the medics were here in 5 minutes.
Reviewed July 7, 2026
I have no complaints to the Life Alert service. Your company has been very helpful & courteous. Appreciate your service.
Reviewed July 6, 2026
Life Alert were Johnny on the spot got help immediately.
Reviewed July 6, 2026
I have nothing but good to say about your organization Life Alert.
Reviewed July 6, 2026
I went into sepsis. It saved my life.
Reviewed July 3, 2026
Life Alert was very helpful very courteous.
Reviewed July 3, 2026
Life Alert sent help there at the house fast. What a delight feels. Very helpful. Thank you.
Reviewed July 3, 2026
Walking from living room, my legs gave out & I fell. I know just to push Life Alert. Had no injuries & refused medical attn.
Reviewed July 2, 2026
Life Alert helped by staying on the phone line at all time. Checking on me after everything.
Reviewed July 2, 2026
Life Alert was quick and wonderful!
Reviewed July 2, 2026
I’ve used Life Alert 3 times now. Thank you for being here with me.
Reviewed July 1, 2026
I am so happy I have Life Alert.
Reviewed July 1, 2026
I fell in my bedroom—press my Life Alert necklace and help came within 6 mins—it is a life saver.
Reviewed July 1, 2026
Life Alert were very helpful to the paramedic team on giving information. About medicine and sending help.
Reviewed June 30, 2026
I fell and bumped my head and I called Life Alert asked them to send help which they did and EMS took me to the hospital.
Reviewed June 30, 2026
Very satisfied with Life Alert. So happy I joined your services. I would not be without it!
Life Alert Company Information
- Company Name:
- Life Alert Emergency Response, Inc.
- Website:
- www.lifealert.com
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