Bay Alarm Medical Reviews

I accidentally pushed the button and within 1 minute the operator came on. It was an accidental test and worked perfectly! Thanks for peace of mind! This came at a time where unexpected things can happen, especially as I am decorating for the holidays. Thank you!

Personal Emergency Response System- this certainly makes me feel very comfortable knowing I am hooked up to this system... especially when you live alone... I feel very safe with this system. I am wearing the button around my neck at all times. I highly recommend this system.

Rachel was polite and a breeze to deal with. She was very professional and knowledgeable. She accurately explained everything involved with the purchase of the "In Home" medical alert system including the individual equipment and the different plans. She asked the appropriate questions and made suggestions.

I'm Rosemary **'s daughter. Was in town for the holidays & extremely frustrated trying to resolve a power issue with my mom's current unit at **. Called & was fortunate that Kihana answered my call. She was patient as she led me through the required testing which appeared to not lead to the cause let alone the resolution of the problem. At that point she asked if I could hold which I did. She returned shortly with the resolution -- a new unit was required.

Rachelle ** did a great job explaining all of the costs and described the different options for the base unit. She was well informed and pleasant. She did not push me into any decisions and provided her direct contact information in case I decided to go with Bay. Which I did based on her customer service skills and knowledge about the service. I would highly recommend Bay Alarm based on customer service and I am hoping that the device is everything she said it would be so I can recommend Bay based on that as well. MERRY CHRISTMAS!

I just ordered the home medical alarm system for my elderly mother. The customer service representative, Eduardo **, was outstanding. He answered all my questions and did not pressure me into buying things I did not need. He was knowledgeable and polite. He walked me through the process, making it a smooth transaction. So far I am very impressed with Bay Alarm.

Jessica was very professional and received my complaint calmly and with appropriate concern when I called. Quite upset by BAM's failure to call me or any other emergency contact after my elderly father activated his medical alert device this morning. She is highly competent even if others in the company are not. Although I provided a written list of emergency contacts to BAM when I signed up my dad for the service, BAM failed to list them in his account file. I call that culpable negligence and a deplorable failure to follow through with the essentials of the service my father has been paying for. Jessica was terrific but I would not recommend BAM to anyone based on my experience today.

I contacted many different medical alert companies, but after speaking with Carlos ** at Bay, I decided to go with them. I liked the low pressure approach, which is what ultimately won my business. I'm looking forward to doing business with a company that has such high ratings and that does not require a long contract.

Jessica was excellent. I had an unusual situation and she understood what I wanted the first time I told her. She apparently is a very good listener. Also knowledgeable, efficient and courteous. You do have a stellar employee. All of your people are excellent and I just recommended your service to my sister, Bonnie.

I just called to change the credit card on file for Robert's account. Every contact I have made with your company has impressed me! The employees know what they are doing and are very polite and helpful. I feel we are in good hands. Thank you!

I called to cancel the service for John **. He moved into assisted living and no longer needs the alarm. The customer service rep was helpful but I was disappointed. There is no refund; for the 2 months the alarm will not be used.

Had some problem with beeping in the night one night and did not hear from customer service until the morning. The person on the other end only asked if I was okay and then said nothing else. I was also told that I should wear the alarm outside of my clothing to avoid problems, which is a little bit inconvenient.

Rachelle ** helped order a system for my mom. She answered all of my questions and was a big help. I want something that is going to give my mom peace of mind. Rachelle explained how the Bay Alarm system can do that. I feel good in choosing Bay Alarm after my experience with Rachelle.

The system was easy to set up and the button is nice and light. When I pushed the button to check it, the friendly voice on the other end was reassuring. It has not been a problem to wear it all the time, even in the shower. Gives some peace of mind. Thanks so far!

When ordering this alert system for my 89 yr. old sister, my experience with dealing with Eduardo was great. He was very polite and very helpful with any questions I asked him. He seemed very knowledgeable, in every aspect, about the system I wanted to order. Many thanks to Eduardo and to Bay Alarm for having employees like him.

Jessica was very helpful when I called. She explained all features available and did not "push" features that we did not need. I appreciated her patience with me. Thank you and I would certainly recommend this service. When the box arrived my family was able to set everything up very easily.

Please be advised that my communication with your employee, Carlos **, was of the most pleasant in regard to his explaining your program in a most professional but in very basic and layman terms. It is a treat to be able to communicate with people such as Carlos. I take my hat off to him as a retired sales executive.

I purchased a home monitoring system today for my mom. It was a great experience. My customer service rep, Trish, was very helpful and knowledgeable. She informed me of my choices and what would be best for my mom's situation. I would highly recommend this company to others and hope that they get to speak with Trish!

I would like to commend Trisha and Jessica for outstanding customer service in placing the initial order for medical alert equipment for my mother (Trisha) and explaining the lockbox option in more detail (Jessica). I am thoroughly impressed with both ladies and feel that I have made an excellent choice of vendor for my mother. Thank you both very much. Merry Christmas.

I called to cancel my account and the Customer Service Representative was very helpful and friendly. Unfortunately, my Mom is not using the service. She uncomfortable wearing the alert on her neck. Thank you for your assistance. It was very much appreciated.

Khana in customer service was so helpful and kind. She was able to direct us to helping us get the police to go and check on our mother. Our family will sleep better knowing our mother is safe with Bay Alarm.

The person who helped me (Rachelle **) was extremely helpful. She answered all of my questions over 2 phone calls a day apart - as well as provided other very useful information that I hadn't thought of. The process of ordering a system for my dad was handled very smoothly, efficiently, and in a very friendly one.

After making the decision to get an alert system for my mother I did extensive research. Bay Alarm stood out among other companies. I've been working with Trisha, who has been extremely helpful and knowledgeable. She knows exactly how to fit my mother's needs with Bay Alarm Medical's special products. I am very glad I chose Bay Alarm Medical.

After reviewing the website, I still had questions so I called the 800 number. Amira walked me through the process and answered all my questions. This is a gift for our mother who now lives by herself. With no children living local to her, we all will now feel much better knowing that she is much safer (once we've set it up for her).

Voice alert from Bay Medical console. I called Bay Medical on my cell phone. Customer service rep was polite, knowledgeable, helpful. Telephone service was restored while I was talking to her. She checked status on her end. No problems. AOK.

Jessica was very pleasant and professional. She answered all of my questions and was nice enough to stay on the line with me while I drove a short distance to test the unit so I wouldn't have to call back in for a second time. Great one call resolution! I am very pleased with the service I set up for my mother so far!

Fast and easy service to order the device. Hope I can install it fast and easy too. Hope if there is an issue they can help or provide me a solution. Waiting for delivery for now.

Rochelle ** was very helpful and the introduction by phone went well. We knew only what we had read in the brochure and she expounded on what we did not know in a helpful manner. We found the $30 charge for payment by check to be a ridiculous charge and not an option for payment whatsoever. However, we did agree to automatic credit card payment. We are looking forward to being "connected".

My box had been disconnected for over a week due to a broken phone splitter. After finally getting a replacement splitter I couldn't get the box hooked up properly. After one call the box was properly in place and everything was working great. The technician was very nice and a pleasure to work with.

I called earlier today to get my Mom, Patricia ** set up with an wrist alarm. I had already done quite a bit of research and felt Bay Alarm was the biggest bang for our buck. Rachelle was very quick, efficient, kind and helpful. I was in a hurry because I had just learned my Mother would be coming home from the rehab nursing home a week sooner than I had prepared for.

Customer service was very friendly and prompt. The rep even remembered us from the earlier inquiry weeks ago - great personal touch! Hope the rest of our experience with the actual product/service will be as good as the ordering/sales process.

This was a very easy and pleasant experience. I normally do stuff like online but wanted to make sure I ordered the correct product. Rachelle was very helpful and walked me through everything. She was very friendly and helpful. I have Bay Alarm for my home security and and have been very happy with my service over the years.

My spouse and I have been satisfied clients for several years. Bay Alarm is in a class of its own when it comes to customer service. Billing, 24/7 monitoring and technical services have been and remain to be flawless. We know something about the medical alarm business from the perspective of end users. Unfortunately, there are too many alarm businesses that do not have the high standards set and enforced by Bay Alarm Medical. When dealing with Bay Alarm Medical, we know that things will go right. They always have for us!

Very good service to order by phone; very knowledgeable, polite representative who answered my questions and made the process very easy. I had been referred to your company by 2 friends who had also used the service and found your online information bullets were also very helpful and answered some questions and helped me to hone down the questions I needed answers to which your phone representative clarified for me. Thanks again for the ease in ordering your system.

It is necessary to cancel my mother's account with Bay Alarm because we've moved her into a full assisted living facility that has its own alert system. The Bay Medical Alarm system has been a wonderful and reassuring service for us while she lived alone.

I bought this system hoping it would help to keep my parents safer. My dad, Elwood **, has dementia, and has misplaced his alarm necklace. Is there a way you could make it beep or something like that so we can find it. We know it has to be in the house somewhere, unless he put it into the trash, but we have looked everywhere we can think to look, and can't seem to find it. Can you help with this? I sincerely thank you.

I really appreciated the help and patience Eduardo provided me as we reviewed in Bay Alarm Medical's in-home medical alert system options for my family member. He helped ensure that I selected the right products and was very amenable to accommodating our specific needs, including using the unit during extended travel. Working with him made the ordering process quite simple and I am looking forward to the peace of mind the PERS system will provide our family.

Update card - AAA+++. She did a good job of updating my card. It means a lot to know our parents can get some help if they get in a situation that they cannot handle, or they have fallen and can't get up!

Your representative was able to change credit card info without trouble or delay. Two times I have inadvertently pressed the alarm button and have received immediate offer of help. I have learned not to change sheet with the wrist alarm!!!

Called because I did not receive a statement of billing for the next year. Was told sometimes a notice is sent sometimes not. My visa card was replaced by another with a new # a month ago. She said old card was rejected. Was no one ever going to contact me? Was my mother not going to have protection? I gave her the new #. Not pleased with the billing methods.

Spoke with TWO reps from Bay alarm-- Rachelle and Edwardo. Both had good phone voices and were clear in descriptions of service. NO pressure! We're looking forward to utilizing the service-- where before there was some apprehension. Hey-- it was a nice experience dealing with Bay Alarm!

I ordered for my senior parents who live by themselves. Customer service was great, pricing is fair, and I especially like the automatic fall detection feature. I would recommend to anyone looking for peace of mind for their parents who still live alone.

Had trouble with testing last time it was tried. Paramedics showed up before anyone responded over the box. Called first to inform I wanted to try another test. Was treated very respectfully over the phone. Customer rep remained on cell line while test was performed on home line. Test went well.

This company is easy to work with. Ashley was courteous and answered all my questions. We've had an alert device for my Dad for several months and now we are ordering one for our Mom from this company.

I had called twice inquiring about your medical alert system. The first CSR was Ashley, she wasn't available when I called back so I was helped by Rochelle. I found both CSRs very helpful, knowledgeable, pleasant to work with and seemed genuinely concerned with my situation. I would like to commend them both for doing a stellar job.

The person who answered my call and then my questions couldn't have been more polite and informative. Everything was taken care of on the first call and within a matter of minutes. She was easy to understand and knew exactly what I needed.

Rachelle was very pleasant, patient, and informative. I hope all your reps are as wonderful as her. I had spoken several times with her, she promptly returned my call when I left her a message. I would highly recommend Rachelle to any of my friends, relatives, and/or colleagues. She was very clear in explaining the different plans, accessories, and payment options. Once, again, Rachelle is an asset to your company! Thank you very much!

Signed up 11/29 - still have not received equipment though had to pay upfront & being charged from that date. Also could not pay by AE as I do with alarm & patrol service but can only pay with bank card (if by check or billing, extra); $200 if I damage equipment - understandable - but even if power outage & equipment doesn't go back on am responsible? Of course could take out insurance, also upfront! So outcome, am still waiting for some kind of service as has been over a week now!!!

Talked with Rico to help provide assistance with activation of the unit I purchased for my mother. After a few miscues, we were able to get everything connected. He did an excellent job for us!! Looking forward to a healthy relationship with Bay Alarm Medical.

Rachelle answered all of my questions and was very helpful throughout the process. She was very courteous. Entire process was painless. Great job Rachelle. Hopefully the system works as well as the ordering system does. Good website with videos and great reviews.

Julie took my call and was extremely helpful. Her patience and courtesy in dealing with my inquiry is much appreciated. I think that she deserves a 15 on a scale of 1 to 10. The product is a very good one and works perfectly. I would recommend it to anyone who finds themselves in my situation (recovering from open heart surgery).

The best in the business in regards to helping out with loved ones. Easy sign up and qualified personnel all around. Super customer service and staff. Fair pricing and quality product. All options and issues explained in good order. Thank you.

I recommend Bay Alarm Medical every chance I get. They have been really reliable. If there were any issues with the system, say low batteries, they were always the one to contact us. Whenever my mom pushed her button there was an immediate response and call to action. Thank you Bay Alarm Medical!

So far everything is going well. Customer service is very kind and helpful and I would recommend and have recommended to friends. We have had the service for almost 3 months now and love it! Thank you for being there for me and making me feel so comfortable.

Mariah was extremely helpful and friendly and made sure that my mother is able to exchange her machine for one that has adequate sound, as her current machine is very difficult to hear. Extremely courteous and efficient and customer focused. Thank you!

My experience dealing with Rachelle ** with your company has been beyond excellent! You have a wonderful representative for your company. You should do whatever you can to keep her. :) Very impressed with her patience, friendliness, knowledge and sense of humor. I'm hard to impress and she blew me away! Good job Rachelle.

Operator was clear and friendly. Took time to walk me through the process of posting down our system and sympathetic to or family's loss. Explained the steps to return our unit and patient with any questions I had. Additional instructions were sent via email immediately. Very smooth process.

Rachelle ** was wonderful in helping me order a life alert system for my mother-in-law. She answered all questions and even anticipated questions that I had not thought of. It was a great experience. I am hoping that the continuing service remains as great as Rachelle's service.

I am very satisfied with the customer service rep, Mariah **, as I believed I mailed the paperwork back to Bay Medical with information for my mother. She had an emergency and the fire dept. had to break the lockbox. I was concerned that I was not contacted in this event, fortunately my mother did not need hospital care at this time. Mariah took the time to update our profile to ensure I would be contacted in future after 911 was contacted. My 92 year old mother has recently declined so that is why we invested in Bay Alarm Medical. It has been a challenging time for both my mother and myself with transitioning to the level of she now needs, especially since I need to work full time. Thank you, Mariah!

Mariah was great. She answered my questions quickly and courteously. I appreciate her help. She seemed well aware of the programs and how to find the information. I appreciate that I did not have to wait on hold for a long time.

Billed for services not rendered. I told them we would not be renewing. They tried to bill us for an extra year when we had already paid for 5 months that mom could not use the service. They violated Illinois Auto Renewal Law, which requires written notice before renewing an auto renewal contract. They not give me any notice. Illinois requires a minimum of 30 days notice and not more than 60. Mother had moved to nursing home. We were late in mailing the equipment back as I thought another relative had done so. We cancelled in April, auto renewal attempt was in August. Thankfully, our credit card had changed at that point so the charge did not go through. This company was totally unresponsive and unreasonable. When told about the legal issue, they lied to BBB.

My Father passed away on Thanksgiving, leaving my 85 year old Mom at home alone. Although my sister and I live very close and visit daily, we both worry that she could have a fall and be there for hours. She has a history of falling and not being able to get up on her own. We decided that we would sleep much better at night if she had a Medical Alert.

Excellent customer service. Very patient and knowledgeable. Stay on the line with me through all the checks and gave me all the info I needed and then some. His professional and kind demeanor made it easy for me to follow his instructions.

Claude's wrist alarm came off and could not be found again. Since he is still in need of your services, we decided to repurchase it. My daughter called it in and we are now awaiting the new alarm so he is not at great a risk as he was before.

Rachelle very helpful, she was knowledgeable about the product, the best ways to utilize the device as well as what we could expect in the form of delivery. She fully explained the process to order and what we needed to do to activate as well as what we needed to do when we received the device. She was very helpful. She answered all of our questions in a professional manner and made us feel confident that we had made the best choice for this very crucial decision for our loved one.

Rachelle ** was very helpful explaining the features of the medical alert system and the various payment options. She also answered all of our questions and repeated any information that we asked again. She was very friendly, helpful, and patient. We have placed an order and feel confident that this system is the right one for our mom.

I called to make sure the new address where my dad's telephone line had been moved to was up-to-date and in your records. Ms. Mariah ** had all of the information already and was very professional and courteous in searching out this information for me. Knowing my Dad is being watched over by a second set of eyes makes it easier for me to work everyday and get a more peaceful rest at night. I appreciate and am most grateful for your services!!!

Rachelle was personable, friendly and informative. She explained the process, made recommendations regarding wrist band and lock box. I was very pleased with her handling of the call. I also called back to request a copy and she returned my call promptly and took care of my requests.

Ordered neck alarm thing - really nice person Rachael, enjoyed making my order. So pleasant. I would hire her if I was still at Nabisco. You are lucky to have her as an employee. Not only pleasant, remembered our first conversation. Now that is sharp. Advised me of all options. Actually had decided on another company until I spoke with her.

Rachelle was courteous, understanding and willing to answer my questions patiently. She would repeat what I did not understand. Her suggestions were most helpful. It was a pleasure to talk with her. Bay Alert Medical would do well to clone her. More words are not necessary to convey the high opinion I am expressing.

Carlos was very knowledgeable concerning the product, and explained everything so that I understood how the contract worked. Believe me that was no small feat!! It would be nice if you could clone him and show other customer service people how it's done!!!

We installed the system, then did the system check, which went well. We checked both necklaces from the far corners of my property. Easy to use for elderly people. Installation needed to be done by my daughter, but testing is simple.

I found your company in an article through a google search. Your company was ranked number 1. Rachel was excellent and answered my questions to my satisfaction. My primary concerns were operating range, ease of use and cost. All 3 seem satisfactory. So far so good.

Bay Medical Alarm provided a great service and the Customer Service is very helpful. Canceling the account was quick and easy after it was no longer needed. The equipment was easy installed and uninstalled. The equipment worked perfectly and the operators were very professional and competent when called upon.

While I was visiting my Mother who lives over 450 miles from my home, I checked your system as well as had some questions regarding battery life. I spoke with four individuals of your company. Each one did an excellent job and was very professional. I am extremely pleased that I chose Bay for the company monitoring my mother who is 91 years young and still living alone. Keep up the great work and God Bless.

Box not working, problem resolved. Rico was very helpful and walked me through process step by step, and problem was resolved. Advised to test least once monthly and use wall outlet and not a power strip.

My Bay station goes back and forth between flashing red and solid green. Mostly it is reading flashing red. This is regardless of the location I put the Bay station at. When I restart it, I get a solid green, sometimes for ten minutes. Inevitably it returns to flashing red. I have used phone service and tested the unit all with positive results. THEN it returns to flashing red.

Closing the account of my Mother, who has moved from her home to an assisted living facility. All was accomplished with ease and was generally a good experience. Bay Alarm served her needs well and we would recommend the service and people who served us to anyone needing any of Bay alarm's services.

Rachelle guided us gently through the ordering process patiently and cheerfully answering all our questions along the way. Have not received the system yet. If it performs as good as your customer service I will have no problem recommending your company to all.

I am writing this review because I received extraordinary service from Ashley **. She was professional, knowledgeable about her products, and also had a fine sense of humor. It was such a pleasure to do business with Ashley. I am looking forward to the arrival of my medical alert system. I would recommend her to anyone looking for a medical alert system.

I am writing this for my dad. The Bay Alarm system was the best thing I done for my dad. He is 93 years old and is still living alone independent due to the Bay system. When I first spoke to him about it, he did not want it. When its arrival he wears it every day. Great price and great service. I have recommended to my friend for their parents. Thank you.

After comparing medical alert systems online, I decided to go with Bay Alarm Medical. I was connected to Carlos and the process could not have been smoother! He was courteous, professional and very knowledgeable! Carlos made this process very easy. I was also surprised at how quickly the process was from start to finish! I hope the product is as good as the customer service I received!

Rachael was quick, professional and happy to answer the many questions I had. No issues! She summarized the operation and features of the equipment and also went over the payment plans to help me sort out what was best for my mother-in-law.

Tricia was outstanding from start to finish. From the live chat to our conversation over the phone, she explained everything clearly and precisely, letting me know what I needed to get started with my new setup from Bay Alarm. I look forward to working with her again in the future. If all your employees were like her, you would have one of the most successful companies in the world!

Although generally I would prefer to conduct my business solely through the website, and was unable to do so using online chat, the customer service experience on the phone was completely satisfactory. The representative was courteous, professional, and my business was completed quickly. Thank you.

Representative was extremely friendly and knowledgeable about the product. Very easy to speak with.. and explained the best payment option for my Mother, including how easy it would be to change the payment plan at a future date. HAPPY THANKSGIVING TO ALL.

Due to our ID being stolen and found before WE even noticed by our DISCOVER card support - they issued new one. Bay Alarm contacted me for year payment with new number in October. Before end of Oct, this address no longer had access to landline. I unplugged/disabled alarm box. No one at Bay Alarm contacted me via e-mail or phone that they noticed a service problem. When I returned to our house in Wooster, OH, I discontinued Bay Alarm service, due to no landline at E. Rochester, OH house. Was told I could not get remainder of 11+ unused months reimbursed to credit card. Was told to return Bay Alarm box or be billed $200. I asked for shipping label & box to be sent and was told company does not provide. I will NOT authorize any use of my DISCOVER card by Bay Alarm Medical and told Customer Service to consider B.A. box paid by my non-refunded $$$.

I had to get my elderly parents set up with a medical alert service and chose Bay Alarm Medical. Trish was so pleasant to work with. She was happy to answer all of my questions, even when I called her back twice to ask more questions. I feel comfortable that I have chosen the right company for my parents' needs and I'm sure they will be in good hands. If more companies had people like Trish working for them, the world would be a happier place. Thank you Trish!

Rachelle was very professional & helpful! She asked questions to understand my situation and did not try to "sell" me on anything. Bay will be my 3rd alert system -- I hope the last I will need to try! Her forthright manner helped me feel confident in the company!

We got this service for my mom until we could get her into assisted living. It was a great experience and easy to setup and use. The power went out at her place once and we received a call that the unit had gone offline. I had already received a call from my mom on her backup phone but it was nice to know they were actually monitoring her. Thanks.

For the second time this week I have had an electrical interruption due to cable service problems in the area. No power, no computer, no TV, no phone service. All these services are "bundled" with the cable co. and therefore I had no alarm system. Julienne was prompt in responding and very helpful in resetting the alarm system.

Rachelle was pleasant and efficient and provided all of the info I needed to make the best choices on your service. I appreciate that she advised me on the most cost effective options until we see how the service works for us. Her understanding of the sensitivity of people to their infirmities was very helpful.

My area experienced a power outage for about 2 hours on 11/16/16. After power was restored, the unit started calling for help and wouldn't stop. It finally did stop after your operators tried to reset 3 or 4 times. The 4th time, your operator told me there was nothing else they could do other than having your customer service department call me. That was a little frustrating. Fortunately, the unit finally stopped calling for help on its own. However, the fact that I did not get a call from your customer service department for over 24 hours is cause for concern, both for me and for you!

Received letter in mail that my credit card needed updating. I phoned next day to update the card on record. I was taken care of quickly and efficiently over the phone. My mom had a fall this year and Bay Alarm was there to help. I couldn't be happier with your services. Thank you.

The young lady that helped me was, just So Sweet and helpful. She was smart and prompt. She corrected a couple of things for me and did it quickly. Great customer service. Just needed a couple of numbers changed. Your Bay Alarm is a very good company.

I was very pleased with the service when I called yesterday to order a Bay Medical Alert necklace. The lady who took my call was very friendly and helpful. She answered all of my questions and explained the features in using the necklace. I look forward to the feeling of safety that I will have when using the Bay Medical Alert system.

Jessica helped us test the fall alarm. It had not been working under reasonable testing. She had us test it one more time and it still didn't work. She then had the system rebooted and we retested by pressing the button and also by simulating a fall and the system worked. Brings peace of mind!

I was really pleased with the patience and time spent on the phone with me answering my questions and concerns. I never felt I was being pressured to buy. It was more like talking to a friend about what I needed and wanting.

When my mother had eye surgery, we were concerned about her safety. After a review of medical alarm systems, we selected Bay Alarm. The unit is easily installed and the range covers her home, basement, garage and outside yard. Whenever we test the unit, the response is very quick and the people are very kind. My mother appreciates and needs that. Thanks, Bay Alarm.

When I placed the initial call to Bay Alarm Medical, I was disappointed that I didn't get a live person but an answering service asking for a name/phone#/etc. and my call would be returned. It was worth the wait. Rachelle was friendly, caring, professional and very helpful which was greatly appreciated.

We as a family talked our mom into getting this to help her stay in her house she been in since the start of time. She took a tumble last year, so she is not as steady on her feet like she used to be. So far she likes the idea that she can walk around the yard and still be in range in case she falls. We are secure with her as well, knowing that at 3:00 am someone else is awake and can monitor her.

I ordered a new alarm system for my 96 year old father yesterday. Rachelle, the customer representative, was very sweet, respectful and competent. She explained everything and did not waste our time in the transaction. I highly recommend working with her.

I really, really appreciated the service I received yesterday from Jessica **. She was so warm, yet professional. She was an excellent listener and was very nonjudgmental about my cancelling our Bay Alarm Medical plan. Because of her, and the excellent reputation Bay Alarm has, if I have need for it, I will definitely choose Bay Alarm once again. My mom, Marguerite **, has been very ill and someone is here with her 24/7. Thank you for all that you have provided for us. I feel like you all, including Jessica **, have been a part of the family.

Jessica ** was very helpful assisting me with a temporary disconnection of my mother's medical alert. She was very kind and helpful. She walked me through the process of shutting down the medical alert box. I have always had a great experience with any calls I have made to Bay Alarm Medical.

Rachel was very informative and very helpful. She explained all the options and how the systems work. I signed up with her. She was very patient in explaining everything. I found the whole experience to be effortless and easy. I didn't feel any pressure as I have with other companies.

Eduardo was very helpful as we signed up for a contract for a home alarm system for our mother. He was patient with our questions and asked good clarifying questions. Prior to calling we had an online chat that helped answer a couple of questions after our website research.

Excellent buttoned up service. I have been using Bay Alarm for approximately 3 years now for my Mom & Dad who are now 90 & 93. I could not be happier with the responsive, professional and polite service that we've received from Bay Alarm. I would highly recommend their service!!!

Your associate was very informing. Answered all my questions. If I need any more support I will definitely be contacting you again. Thank you very much. I have had to use you in emergencies. You responded very well. And I have recommended you for many of my friends.

The customer service is excellent. Thank you so much for making our lives easier to keep Mom safe. I appreciate your kindness and when I need it for any reason you are always there right away. Thank you so much again.

Ordering Medical Alert system for mother - Carlos ** was very helpful and informative when I first contacted Bay Alarm Medical. I had a list of approx 18 questions. Carlos began our conversation by providing information. Then he was patient and answered all of my questions to my satisfaction. He emailed my additional information brochures that provided pictures and additional details to answer and expand on my questions. A clear, precise and polite communicator. Easy to understand, and easy to ask questions of, and provided understandable information. Added detail above and beyond simple answers. I'm an engineer and appreciated the additional information. Was eager to provide information for a few of my detailed questions that he hasn't been asked before, and didn't have answers at hand. Very professional, polite and a great representative of Bay Alarm Medical company. It was a pleasure.

Wonderful service. Very nice to talk to. Thank you very much. I am happy with the system and hope I never have to use it. It provides so much security now that I am alone. My husband recently fell down the stairs while I was not at home. He laid there about an hour. His injuries were fatal.

Rebecca was perfect, quick, polite, and professional. Couldn't have asked for more expeditious service for such a simple request. My folks needed a second lanyard and Rebecca made that process painless.

Wonderful explanation and great product. I would recommend this service highly and I'm going to try it out. I especially like that you can take it in the car with you and GPS will keep you safe. The price was very fair. There's very little upfront cost and no contract to sign.

Had service for several yrs for my 88 yr old mother. Service auto renewed every Oct 1. When my mother no longer needed service, I called on 8/15/16 and cancelled and was told it was cancelled. On 10/1/16 my credit card was billed anyway. I called and was told I was billed because equipment box was not returned. Told them I was not told to return it. They said when I return it they would credit my card. I returned box and they did acknowledge receiving it but no credit given. I called again and was told they NEVER refund money. They ripped me off for $251.40 for a yrs service that won't be used.

I recently called them to set up a Medic Alert system for my mother. Their service person Carlos was extremely helpful, & the peace of mind the service this company offers is priceless to us. I can't say enough about how important this level of service is to my family.

Rachelle was knowledgeable of product and straight forward in her explanations. She read back all info for accuracy. My questions were answered to my satisfaction. We spoke twice before I made a decision on product. She returned my call within minutes of my leaving a message. She was friendly, courteous.

Ms ** was fantastic, helpful, professional and friendly. Everyone we've ever contacted at Bay Alarm is very professional. From testing regularly to resetting questions, quick and helpful. Reasonably priced too. I would recommend to anyone. Mom feels safe, knowing if she's home alone and needs help, it's quickly available.

Bay Alarm Medical provided me excellent service when I called about a billing matter. The representative even called me back when we were disconnected before I had completed question. I really appreciated the thoughtful personal service. I definitely recommend Bay Alarm Medical to friends and family who need help monitoring their loved ones.

I needed to receive the paper to fill out with info on how to contact family, etc. in case of emergency for my Mom's medical response system. Rebecca emailed it to me while I waited to see it appear in my inbox... last time I requested it I never did see it. Rebecca was very nice to deal with, I appreciated that a lot.

Representative was very helpful and answered all of our questions. She seemed to know a lot about the equipment that she was selling. Would definitely recommend products to family and friends. Looking forward to receiving equipment and will definitely make our family feel more at ease.

Amira ** was very helpful. I appreciated that she sincerely was trying to match the right product for my needs. She could have easily tried to sell me a bunch of stuff I did not need. She explained the pricing in way that was easy to understand.

I had purchased two of these units for my mother and mother-in-law and they have served them well. Today, after learning of an elderly uncle's medical emergency, I ordered one for him. The representative, Ashley **, was most helpful and professional in helping me to order this third unit. I appreciate that Bay Alarm is local and their prices reasonable and with employees like Ashley, I believe anyone who needs something like these medical alert systems, should use Bay Alarm.

Rachelle was very helpful in helping decide what system was right for my mother. She even let me have her direct line when I needed to ask my mother a question about the billing. I was very satisfied with her knowledge and extremely happy with her helpfulness. Thank you.

Representative was kind and efficient. Her help was appreciated. She made the experience easy for me. She was able to clearly explain what I needed to do and helped me while remaining patient and kind. It was a pleasant experience for me. I give her 5 stars.

I'm very happy with the service I received. The contact was very helpful. I was ordering a med alert for my wife. The online experience was very easy to follow. There is no place to take your USAA or other discounts other than promo codes.

Jessica was the second representative I talked to. The first one was not helpful or knowledgeable with my concern. Jessica was and offered me a solution I am satisfied with. I'm comfortable that she suggested the best solution and will best ease that in case of an emergency it will be addressed.

Son brought alarm to me after he had set up account. I did not know how much and often and other details about the purchase. The female who answered your phone is very polite and efficient. Very good experience.

The help that I received was just what I needed. I requested help regarding cancelling one account and I had a billing question on an additional account. The representative was courteous, understood my concerns, and addressed them accordingly. Thank you.

Rachelle did a great job of setting my mother-in-law with the needed alert system for her home via a wrist band. So far, we are very pleased with the quick response and ordered an additional lock box for added peace of mind.

Help box was switching from green to a blinking red. Jessica ** was a great help doing what she could on her end and letting me know where to place box to get the best signal. She eventually stated that a landline may be needed if problem persisted.

I have no problems with the alert. The box was knocked to the floor accidentally. I immediately got a phone call to check on my status. My children feel better knowing I have the device. I feel more secure too.

The light came on accidentally when I laid it down and the response was almost immediate. Fortunately, I have not needed help yet but I am alone in the house during the day and find it comforting to have help if needed.

I was calling to say I had not received the email with the auto signature request. Rachelle emailed it several times until it showed up in my junk mail. I was then able to auto sign while Rachelle stayed on the phone and assured me that she had received it back. Excellent customer service.

Very pleased with the kind assistance received to help me update my father's information. So nice to have peace of mind that my father will be cared for in case of emergency. More than happy to everyone Bay Alarm to family and friends. Thank you.

Thank you Bay Alarm Medical. We purchased this service for my aunt and my mother a few years ago. My aunt has recently passed but we always felt she was safe and protected while the alert system was being used. My mother continues to use hers. Thank you again for peace of mind!

Setting up a BAM! Rachelle was very kind and patient; she explained everything clearly, and talked like a HUMAN BEING, which was a welcome change from most customer service experiences over the phone (where representatives are required to say specific words and therefore sound like robots). Thank you, Rachelle!

Rachelle was very helpful and pleasant. She made sure that I got expedited shipping and that all was correct before finishing call. She asked about door entry for emergency responders. She explained that the unit would work within 1000 feet and was ok to get wet.

The call from "Bay Alarm Medical" was quick to return my request. The person on line was polite, patient, and efficient. The price is very fair, especially considering the need that are being requested. I think I was precise with my description of my experience.

My mom's alarm accidentally went off. She was asked if she was ok and she said yes. Myself and my siblings got a call from Bay Medical to let us know (which is how we have her account set up). We were so pleased that it worked how it is supposed to. Thank you Bay Medical???

I am a contact person for Rita **. Today she had an incident and had to activate the system. The response and communication from Bay Alarm Medical was first rate and professional. Her family is comforted. We are connected to you.

Your rep Rachelle ** was great to work with, very knowledgeable, personable and well spoken (clear) and was very clear in explaining the product options and pricing. So far with my experience I would recommend this product to others if it works well after we receive and install it.

I just signed up and did so because it received high marks by others and my representative was helpful with no pushing me into anything. I haven't received my equipment yet but customer service rep was wonderful.

As a new customer I am pleased with my alarm. I recently had a power outage at my house and with a voip phone. It resulted in a loss of connection with bay alarm. As soon as power was restored bay alarm called to check on me.

The first month saved Joyce **'s life! The second month the alarm goes off without notice several times. I have asked the service and they are going to send new wristband (on its way) and see if that works. Otherwise, very good!

We needed to order a medical alert necklace for my mother-in-law and Bay Alarm Medical was recommended by a family friend. I called and spoke to Rachelle **. Rachelle was wonderful! She was very professional and answered every one of my questions. She made the entire transaction flow smoothly and effortlessly. One phone call and one e-mail was all it took to get everything in place. We are very pleased with the order process. Thank you Rachelle!!!

I requested a change in service from the automatic fall detection button to a regular button. Your customer service representative assisted me in making the change to the button over the phone promptly, accurately and courteously and sent me a revised contract via email. I appreciate your assistance very much.

Fortunately my parents never had to use this for an emergency, but I felt much better knowing that they would be able to get assistance quickly if needed. I tested the system several times and was always greeted with a friendly and helpful voice. I would definitely recommend Bay Alarm Medical. We only discontinued the service when my parents needed to go into an assisted living facility that already has their own medical alert system.

I contacted Bay Alarm Medical through the website and asked for a brochure that I could use to discuss the need for a medical alert system with Mom. I received the brochure in the mail. The letter included Ashley's name and direct phone number. She called a few days later. I had some commitments that I really had to attend to and really couldn't talk to her. She called again when I thought I would be free but wasn't. I finally was able to call her this afternoon. She was so nice! So pleasant to work with. And after waiting for me to be able to talk for a couple weeks, I think! We were able to get through the order process with a couple laughs too. I will recommend Bay Alarm Medical and Ashley to a number of friends.

Andrea was extremely helpful and reassuring. She took my payment info, answered questions and took time to be sure I understood. She also said the shipping charges had been waived for the lockbox, which I appreciate very much! I don't know the order number because the order had already been shipped, but I am happy with how this was handled.

After ordering the Bay Alarm Unit, my parents decided it would be best to upgrade the button to the fall detection button. I spoke with a customer service representative and she emailed me a new service agreement to sign & they are mailing the new button. Easy process & friendly representative.

Service Representative was very friendly, knowledgeable and helpful. She took care of my problem immediately and with much patience. With this type of quick and friendly service I would not hesitate to recommend to anyone. Your Service Representative is truly an asset to your company. Thank you very much.

Rochelle was most helpful and patient. She explained all the options and "fall protection." She was happy to repeat and make sure to I understood. I have already passed it on to relatives looking for the same service.

I researched different companies with regard to alarms for my 92-year-old mom and finally settled on Bay Alarm. I must say I am very impressed with the service I receive with them. They always return calls if they are not open when I call (there's a time difference for my State and where they are located) and they are always quick to respond to my mom's alerts. She has never had to have an ambulance but she has accidentally pressed the button on her necklace twice and within seconds Bay Alarm responded. My mom feels safe knowing they are there!

Our son-in-law and I researched the literature on several highly recommended alarm systems for seniors and reached the same selection. Our first choice was and is Bay Alarm Medical. Our contacts were courteous, helpful, and impressively clear. The ordering, shipping, and connection were easy and swift, even for this old man. I've already recommended this system to several of our friends.

All went smoothly with all questions clearly answered. Fall alert option was not recommended for my needs so cost was even less than expected. Order shipped promptly and followup emails with info were indicators of superb customer service. Thank you.

She offered to replace it for me as a one-time courtesy. She was very pleasant - no issue with the service. But I'd like to add that with the payments my daughter makes every month, and the required yearly commitment, I think if the lanyards you provide are faulty, you should replace them any number of times with no charge. Maybe you need to look into that. Also, is there any kind of small cover I could put over the button I wear to prevent it from going off all the time?? I may have a fall running to turn it off!! Thanks.

When my daughter and I called, we were given all the information we needed to make a decision. The salesperson was very helpful, knowledgeable, friendly and courteous. We like the features of our Bay Alarm. It was also easy to set up. My husband accidentally pushed the button in the middle of the night. Someone came on the line, and even though I was at the other end of the house, I heard him. He was very thorough in asking questions about my husband and his condition. I already have recommended Bay Alarm Medical to several friends!

Great company. Unit work exactly as described. Plugged unit in and was surprised when someone came online and spoke to me to make sure everything was OK. Setup can not get much easier than that. Needed to cancel account due to my mother going into the hospital and was promptly taken care of. I would recommend Bay Alarm Medical to anyone that would ask me about an alert system.

We just had an outstanding purchase experience with Rachelle ** and just wanted to say thank you for hiring such an excellent representative. It's comforting to know that the quality service is there and will be there if we really need it. Thank you!

Thankfully we never had to use it. But at one time there was a power/phone outage and they notified the contact people right away so I guess it does what it is intended to do so. To us this looks like it could be a very helpful thing and I would highly recommend this for anyone with elderly or sick loved ones.

My siblings and I purchased an alarm from (and set up service with) Bay Alarm Medical for our mother in May 2016. I was immediately charged for the alarm pendant. Thinking we were taking advantage of a discount, we set up our account to pay for the service semi-annually. After several days, I noticed that I had not been charged for the upcoming six months of service and that the equipment (receiver) had not shipped. I called and was informed that there had been an error and had to request that they put through the charge again. Nobody had notified me! Further, at no time did anyone point out that, should my mother pass away and we cancel the service during this six-month period, no refund would be given for the portion of the six-month period occurring after her death (i.e., Bay Alarm does not prorate their service).

I ordered this alarm system for my mother. I live in Oregon she lives in Ca. Just like on TV, she had recently taken ill, fallen while getting out of bed and then had a minor heart attack. Luckily, this time there was someone else in the house with her. Luckily. I realized then we needed protection. I looked online and saw Bay Alarm was top rated. I called. I received such great customer service. I called twice more for different reasons, customer service was there and ready to help. I feel at ease knowing my mom can press a button if she needs help. Thank you for your service.

I ordered a system today for my father in law. I am looking forward to receiving and installing it. If the customer service is even close to what I received today, we will be very happy that we made the decision to do this.

Thanks for helping me order a medical alert system for my mother. Amira was very helpful and now I will rest easier. Amira answered all of my questions and was very cordial and friendly. Thanks so much!! I will be sure to recommend you to all of my friends who have elderly parents.

I've had the service since October, 2014 and up until this year luckily I never used the service. This year I had to call them twice. I had fallen and I couldn't get up (the TV ad is so true). I was amazed, the EMT's were here in about 1/2 hour. The EMT's were so kind and put me at ease right away. They made it seem – no big deal. They made sure I didn't need to go to the hospital and away they went. I can't say enough about the care and professionalism they showed.

Agent was respectful, knowledgeable, understanding and brought my concern to a positive conclusion. The issue that was addressed was as follows: Patient using the service had called Bay Alarm Medical to cancel the service entirely. That request was improper and service needed to be restored.

Richelle was very helpful with the questions I had ordering the medical alarm system. She gave me additional information about having a lock box for emergency crews to use in case of emergency. She gave me her direct number if I had any additional questions. I felt very comfortable with her answers. She was very pleasant and knowledgeable about this product. Richelle handled my order very professional.

Rachelle was helpful in explaining the system and its costs. However, for some unknown reason her email went into my junk mail. I received a voice mail asking that I respond to your message and when I did not see it in my inbox that's when I checked the junk mail and found it there.

Was not sure who to call in regards to changing location of emergency key to gain entry to my Mother's home. The lady who answered my call was absolutely wonderful! She was so friendly and knowledgeable. With a few question she was able to take care of everything. She made it so easy to change something so important for the well-being of my Mother in case of a emergency. I am so thankful that I chose Bay Alarm for my Mother of 89. It's a relief that I have one less thing to worry about! Thank you. New.

I was asked by my in-laws to both research and determine the best in-home medical alert system for their purchase. My father-in-law recently suffered a stroke and this necessitated such an investment for them. I will tell you that I did a great deal of research comparisons and opted with your company as my choice in large part because of your employee Rachelle **.

Rachelle ** gave amazing customer service. She was knowledgeable and helpful. She was courteous, polite and friendly. She showed the utmost professionalism and I am very pleased with her service and would recommend Bay to anyone I know looking for an alert system.

I worked with Rochelle. She was friendly, helpful, and answered all of my questions regarding the alert system. She was great. BUT I would recommend that the irritating beep noise in the background be removed. There are silent recording devices.

I am purchasing this device on behalf of my mother. Ms. Rachelle ** was very helpful on the phone in answering all my initial questions and in my follow up call. She spoke clearly and carefully, which is important for older customers. She sounded confident and careful in her answers to be accurate and straightforward.

I was surprised with the understanding and swiftness of the online chat rep. She locked in on what I needed and wanted and immediately had a telephone rep call me within 5 minutes. I'm signed up and waiting for my wristband.

I was very weak and was unable to get up from the bed, could not get to the phone. I pressed the button on my necklace and within minutes my daughter and the EMT were there to assist me. I am currently in rehab after a week in the hospital where all tests were negative. I was reluctant to use this but I am a believer now. Thank you again for your quick response.

I could not have asked for a better experience!! Rachelle ** was both kind and professional. She was quite knowledgeable about the product and answered every question I asked her. Thank you Rachelle for your help and your kindness!

Rachelle was very warm and caring when I called. My 84 year old Mom fell and broke her hip 3 weeks ago. She was fortunate enough to reach her cell phone or I wouldn't have found her till 15 hours later. Rachelle was very helpful in getting me set up with the systems I needed for my Mom to be safe and comfortable in her home. I researched online before selecting your company based on the positive reviews. Thank you.

After being recommended by a friend, I contacted Bay Alarm Medical to inquire about their services for my 82 year old mother who presently lives alone. Trish was very helpful. She explained all of my options assisting me with selecting the best system for my mother's living situation. Trish was very professional with no pressure. I know several families faced with similar circumstance as mine, when asked, I have no reservations recommending Bay Alarm Medical.

I chose Bay Alarm Medical device after researching various medical alert devices and noting that the Bay Alarm Medical alert device, as well as the company, were consistently highly rated. I am very satisfied with the device and the customer service.

Julianne was very helpful and answered all my question regarding upgrading my current equipment. I am researching adding GPS equipment and she gave me all the information, and was not pushy, when I said I was going to check out other companies. Due to this pleasant CS rep I have decided to continue my current alarm package and add the GPS equipment to it. Happy customer!???

When we decided to test to see if we were properly connected. We were immediately connected with someone who inquired about my mom's well being. When I mentioned we were just testing unit, we were asked several questions about my mother and how she was and if she was here. The associate was very polite. We had a good experience.

I wanted to say thank you for such great service. Just this week I sent in the Personal Protection Plan for my mother. Today, after a fall, my mom had to push the button and ask for non-emergency assistance. Your support for her during the time of pushing the button and help arriving is greatly appreciated. THANKS for being a voice of comfort for her while she was waiting on help.

We had a great experience with our representative Ashley. She was very knowledgeable and helped my grandfather to get all set up. We researched the best medical alarm service and after much careful review online we decided to make the call yesterday. Ashley was very thorough and explained how everything will work and when we can expect the shipment to arrive. She was prompt in getting necessary documents right over to me and the greatest thing of all... is how friendly she was. I can tell she enjoys being helpful and that is such a wonderful quality in our busy day and age. God bless. And Thank you!!

I found Eduardo to be extremely courteous and helpful while setting up Bay Alarm for my elderly aunt. Having no previous experience with this situation, he walked me through it and we successfully completed the transaction in a timely manner.

I purchased a medical alert system from Bay Alarm today. I had been comparing companies, and systems for a few weeks. I spoke with Eduardo a few week ago and then again today. He was very helpful and was a deciding factor on my purchase for my mother. Thank you for the great customer service Eduardo!

Everyone that I have spoken to from start to finish of the alert system have been very courteous, answered off my questions. The people were very helpful, and explained everything from start to finish.

I have been very pleased with the initial installation process. The staff has been very professional and this system allows me to have assurance that when I am in need of assistance I can receive it through Bay Alarm Medical.

I have been really impressed by the professional and courteous attitude shown to me by Bay Alert Medical. Great service and always extending help. I would highly recommend them to any person looking for protection from health issues while living alone.

I was unable to open my lock box, after many attempts trying to lift the handle, one of your employees suggested I lift the lid. It opened. All of my frustrations and worries disappeared. She was the third employee I spoke with.

Rico was quick and to the point. His boss owes him a coke and a long lunch break. This is exactly why I signed up with your company. Love you guys. It's my wife of just about 22 years you are protecting for me.

Rep provided invaluable service and was able to assist in a professional, courteous, manner. Rep knew exactly how to resolve problem and was patient while I followed her directions in setting up system. It is rare that I receive this type of outstanding service.

My customer service agent was informative, enthusiastic and empathetic to my challenges and was able to quickly and fluidly describe what would be resolve my concern. Having great customer service agents is priceless and I hope you know how much Trisha ** is an asset to your organization.

DO NOT use this company. Besides the issues which I have dealt with them, concerning shipping charges, they now are telling my mother to pay $200.00, for something they caused me to break. A new machine was sent to me and when I unplugged the old unit, I could not get it to stop saying, "it was unplugged etc.", so the person on the phone said to take a sharp object and poke the white button. I said "but I will be charged if I break it." She said no, she will make note that she told me to poke that area with a sharp object. Well you guessed it. They now want $200.00 from me for breaking the white button.

Today we tried to turn on the alarm system and the box would not power up at all. Although we had signed up with Bay alarm company a long time ago we never actually used the system because my grandmother was being difficult. We had turned the system on when we first got it to see how it worked. However we never actually use the system.

I have not needed Bay Alarm for an actual emergency, but twice I set it off accidently and the "box" immediately talked to me to find out what emergency I had. I told them it was a mistake and that was settled. It was an immediate response and I do check the "box" every so often.

Fortunately it has not been necessary to engage the medical alarm. Just knowing it is accessible to me has given me and my family peace of mind. I find that I am not frightened to live alone knowing someone is electronically watching over me in the event of an emergency.

The weakest link in your service has been the faulty design of the wristband for your wristwatch style device. The one size fits all band is so long that it flaps on an ordinary size female wrist and tends to catch on things enough to pull the clasp up so the device falls off. Fortunately, I saw it on the rug the two times it slipped off because I was not aware of its coming off. The band needs holes to secure it. Since I had my daughter shorten the now fraying band with scissors and began securing it with a paperclip it stays but it on but looks tacky - a poor advertisement for Bay Alarm when I wear it at social events in my apartment building for seniors. Your consumer service person advised me to buy a new band at my jeweler's.

After receiving our order, we found setting up Mom's system to be very easy. We quickly tested the equipment and were connected to a very friendly young man eager to help. We informed him that we were only testing our new device and he made himself and your company available to help in any way. We have had no trouble or complaints with Bay Alarm Medical. Response time is phenomenal and the customer support is fantastic.

As a relatively new customer to Bay Alarm Medical I/we (my family) cannot express how much we appreciate the outstanding customer service. Everyone has always been very helpful, extremely courteous, and patient with us as we ask our many questions.

After having a horrible experience with one of your support technicians, Rico, we were ready to ship everything back to Bay Alarm. When I called to do so, I spoke with Julie. What a difference. She was apologetic for the service we had received and promised to help us set up our system. She was absolutely wonderful. We have spoken to her twice now and each time she is professional, courteous, always pleasant and very helpful. She is a real asset to your company! We are happy customers because of Julie!!