Bay Alarm Medical Reviews

I spoke with Rachelle ** today to place an order for my mom. Rachelle was awesome in collecting info on my mom's situation, needs and wants. Awesome ordering service. We quickly came to an agreement on products and services and she processed my order very efficiently and completely.

My wife and I are pleased with the service provided by Care Consultant Jessica ** when ordering service from Bay Alarm. Ms. ** was professional, friendly and courteous, and she politely and thoroughly investigated our needs, and explained the services.

Jessica was great. Very polite and professional. Answered my questions efficiently and our medical alert bundle is on the way. I have her direct line in case of any issues. As long as it is easy to set up and works like it should, all should be great. Time will tell.

This is Mary **, Pat ** daughter. Iliana ** was who I talked to about cancelling my mom's medical alert system. Iliana was helpful on how I was to go about returning the system. She was able to confirm the information that I already had from the packaged instructions.

Very pleased with the experience I had with Bay Alarm. I lost my GPS monitor. It was activated by whomever picked it up. Bay Alarm, not being able to contact me right away, had emergency medical personnel sent to the location of the monitor. Very rapid response. I found the device the next morning and advised Bay Alarm. All is well now.

Mariah was quick and efficient in updating the payment reminder for my dad's account. I had called three times previously and the representative told me it was fixed but remained incorrect. Appears that it is fixed now as I received this survey in my email account.

Thanks Tyler for your help today. You were courteous and answered all my questions. It was always so reassuring knowing that Bay Alarm was there should the need arise. I will certainly recommend you to anyone needing an alarm system! Thanks again.

I received excellent service from Bay Alarm Medical. I got the system for my mother. It was easy to set up so I could pay for it and my mom didn't have to do anything. All of the staff I have talked to were friendly and helpful. My mother is very happy with Bay Alarm. She likes it that the pendant is small and it gives her peace of mind to know she can get help if she falls.

I need to return a base unit that was wrong. It took 3 calls to finally get my return address label sent to me. After receiving it, I mailed it back. IT WAS RETURNED to me with another label in it to return it. I mailed it again. IT CAME BACK TO ME AGAIN. It was labeled correctly and the address is right. I have now called 2 more times and still no label. I have spent so much time on this one box and it is very frustrating. I now have to call again and see if I can get the label because I keep getting letters saying that I will be charged for the unit. PLEASE HELP ME!

Lucky to find this (Natasha Plush Pillowtop Full Size Mattress) on clearance. The buying experience was easy. Luckily I didn't buy this mattress sight unseen since I got to try it out in a store before buying here. I'm on a very limited budget and was able to buy a top-of-the line mattress at an incredible price. Hopefully it lives up to my expectations. I'm hoping it comes with a low profile foundation since I'm short and have difficulty getting into my current bed with is very uncomfortable latex mattress (hard like a rock). I have a 50/50 chance of getting low profile foundation or so I'm told. :)

Called about sending email with account information and how long it would take to activate system. Was treated very nice and given information that I needed. Thank you. Am very pleased with Bay Alarm Medical so far. Everyone has been very nice and has helped with all my questions.

I acquired the equipment after sustaining a fracture of the femur which limited my mobility in the house to the point that relatives became concerned and urged me to get the equipment in case, as I live alone, I became incapacitated and needed help. It turns out in four months that I have had the equipment it was never necessary for me to use it. Now that I am completely rehabilitated and move freely and travel the equipment is no longer needed. Therefore I am returning it. The equipment is very functional and important in the case of people who have limitations.

Called to speak with customer service today and had wonderful service. Answered my questions and seemed very appreciative of my business. Feels very reassuring to know that my loved one can depend on Bay Medical in the time of an emergency.

I was afraid of getting cold responses since I'm cancelling the service. Turns out I couldn't be more wrong! Tylor is very patient and supportive while helping me through the process. I really appreciate his help! I would totally recommend Bay Alarm Medical to friends and come back again if I need the service again in the future!

Called and quickly got a contact number changed. While I was talking to Ingrid she noticed a possible mistake on the contact sheet and asked me about it. It was indeed a mistake and we were able to correct it quickly. Many people would not have bothered to do more than take the information I was calling in about. She went above and beyond that.

Just a Big-O-THANKS. Wife's Bay Alert Medical system works. The wife had two times she hit the wrist button. And both time the system worked as I was told. Even to the point the Fire, EMS. I was called. And they were able to have rapid response. The fact that I have to work to keep insurance. This unit gives me a bit of peace of mind. Knowing that if need be, she will have help coming and I will know and be on my way to her. I purchased this with the thought that "I hope this will be the worst investment we will ever make." meaning that we would not ever use/need it. Not thinking the peace of mind has almost made us feel like it paid for itself. One of the best choices we have made. Again THANKS!

Needed to delete contact & add a new contact. Deleted John **. Added Robert **. Call Robert first before 911. He is next door and could come before calling 911. Very pleased with my phone call person. Thanks.

I am grateful for Bay Alarm Alert. Each representative that I have spoken to has been very helpful which increases my comfort in wearing the alarm lockets. Wearing this alarm locket also relieves my daughters concern about my safety. Thank you for being there for me.

Ingrid ** was beyond helpful and very professional.. Told us what she would/could do... Did it, then followed up with a phone call and e-mail. Really appreciated the fact that she spoke clearly and we could understand her which is not always the case when calling customer service.

I spoke with Aleisha Hill on Wednesday, May 10, 2017. She not only was able to answer all my questions, but went above and beyond to help me with all the questions I had regarding my father, Neil ** account, **. My father passed away on April 25, 2017 and she was not only professional, but very caring and empathetic to my questions during this difficult time in my life. She is one of the first that I have talked to that has helped make this difficult time in my life a little more bearable.

Recently, I had some trouble with my unit. The unit was malfunctioning plus the power for my pendant battery was low. But something troubled me quite a bit... I received one call while I was 2 floors downstairs. My unit had gone off and Bay asked me if I was ok. I explained the issue and that was that. Later that day, I had to talk with tech again and he told me both calls had been cleared. I only received one call and yet 2 calls were on record. Why didn't I receive 2 calls from Bay to verify I was all right, not just one call.

My experience with Bay Alarm employees has always been very satisfactory. They have been patience and forthcoming with help and explanation. They helped me return my old alert button and reorder a new one. Everything went smoothly. When I call them by mistake they are understanding.

The person that assisted me in ordering a replacement wrist alarm was knowledgeable and helpful. She did a good job and was pleasant to work with. I do think the replacement cost and shipping fees are somewhat high. I also think you need to speed up your shipping times. Maybe use Amazon for logistics.

I was very happy with my experience. My questions were answered immediately and additional suggestions were given. However, I don't know why I have to submit all the information on my account. I would think you would have it since your company initiated this e-mail.

She handled my call efficiently. I had confidence that she was giving me correct information (i.e. knew her subject matter). My equipment incidentally should be operative again Thurs. night at new location (noted in the review)... phone service will be moved then.

A. ** was pleasant, efficient, and very helpful. I appreciate her efforts. I was able to upstate the method of payment, change my billing cycle from monthly to semi-annual and have my AARP discount applied quite quickly. What a great representative for your company!

This has save my mother's life twice now. In the second event she had fallen from her walker at night and had significant injuries. In the darkness she could not find the phone that was just two feet away but did push her Bay Alarm button!

I called to ask when we needed to return my father's alarm equipment since he passed away last year. The person who helped me (Illeana) was kind (offering her sympathy) and quickly gave me the date and instructions. Thanks!

Having returned recently from Mexico to visit my feisty 93 year old mother, Kathleen **, the electricity went out for 3 hours this morning. Your company was conscientious enough to phone her to see if all was well. This and all our dealings with Bay Alarm Medical have been superb for our first 6 months with you. I certainly would recommend your company to anyone. Excellent service. Thanks again.

The alarm system was not plugged in properly. They said they called me. On my phone there is 2 missed calls. There was nothing on my voicemails. I am just a little concern that if my husband fell he would have laid there until I came home. I know it's my responsibility to see if it's plugged in but I pay to have you responsible as well. I was not happy with the response of the person that I talked to. I think you should made sure that someone was contacted. Myself or my son.

While thankfully I haven't had any emergencies yet, the few times I accidentally set off the alarm your company responded super quick and I was impressed by your professionalism. I feel safe and secure having your system in my home.

My experience with Trisha was an absolute pleasure. I would recommend her or this company to anyone. They are great. I had to call her back several times to get me straight but she was right there for me.

I fell and the paramedics checked to see if there were any serious injuries and then helped me up. They wanted to know if I wanted to go to the hospital for additional analysis. I told them no. They were very nice and professional.

I visited the website and called a couple of times with questions. Representatives were always helpful, and Jessica called/emailed to follow up and answer additional questions. The experience was positive all around. Not high-pressure, and allowed us time to discuss options as a family, check out the feasibility of using the device, etc. Options and prices are transparent and easy to understand. Thank You!

Very great. Had this for my mom and mother in law. Great service and friendly. Received in a timely manner and customer service was helpful and helped set up with any questions I had. Would definitely recommend this product to many of our friends.

My mother is currently in rehab so we are putting the service on hold. We received new device but will hold off setting it up until she returns home. I will send the old system back as soon as possible. Thank you very much for your excellent service.

Customer service, Mariah **, was very helpful, courteous, polite and professional. Needed to update my mom's medical alert account with the location and combination of the key lock box. We thank you and appreciate the help.

Kihana was very patient in answering my list of questions after my father did his initial setup and tests. I asked about his information form and she had me email it to her again to be sure they had it. She explained to me how the translation service works. She explained the times and process for responding to a possible fall. She gave me suggestions on how to possibly test for fall detection and offered for customer service to be on the phone during the testing if we need help. She was so reassuring and respectful. I couldn't have asked for better service.

Great service, as usual, from your company. The unit was originally ordered for my husband who only left the house when I took him to a doctor appointment. He passed away in January and I'm now using the unit. Since I still drive and do travel, I thought it important to have a unit with GPS.

Trista was very good at explaining the system and costs. My Aunt is coming out of rehab after surgery and I wanted to have the comfort of knowing she's got some help on the way if something was to happen. I called back after doing a lot of research to place the order. Trista and I had the equipment on order in less than 5 minutes.

It was easy to get this. Easy to use. I ordered the wrist band, then decided I wanted the pendant instead. Called, no problem. The pendant is lightweight, unobtrusive. I wear it all the time. I'm in the effective zone -- in the bathtub, too. I haven't had to use the alarm, but when I tested it, it worked. Great product, great service, good price and worth it.

I have gotten used to my Bay Alarm system and make a point to wear it everywhere. My daughter and son-in-law are now more comfortable with me living alone out in the country. I would recommend this system to anyone.

We are currently returning the alarm via UPS. It should arrive by May 2nd. I really appreciate the service for the past three years but the alarm is no longer needed. It did give us peace of mind to know that a parent was protected.

Ingrid tried to help us get 2 1/2 bars but in our area it is not possible. We get poor reception with most things (TV< radio and sometimes even our cell phones). Ingrid did an area search and made the determination that this unit was not suitable for our area.

I spoke with Kelly in online chat today and she was very helpful and knowledgeable and was able to answer all of my questions quickly. Following our chat I spoke with Trisha by phone and was very impressed with the level of customer service that she gave. I appreciate the both of these ladies concern for my mother and explanations of questions that I had.

My help box began making a strange noise. It then transferred the noise to my landline phone. The buzzing became so loud that I pushed the help button to report it. For the next hour I continued to get connected to the helpline every 5 minutes or so without my calling. Each time I asked them to disconnect but apparently they were unable to.

We couldn't be more pleased with Bay Alarm Medical Alert System. Gives the family a little peace of mind knowing our Mom is never really alone when we can't be there. I think she benefits from the same feeling. It's a win-win situation for us. Easy to order and install and extremely pleased with the operators we have encountered, extremely pleasant and professional.

Wonderful service provided by your representative. I requested a replacement cord for the button device, which separated from its magnetic closure, and I could not have been treated more kindly. Your representative immediately understood my concern and request and responded graciously. I am very appreciative and grateful. Thanks so much!

Received the unit and tried testing in various locations. I am hard of hearing and wanted to be sure I could hear the unit. Mariah explained that if I didn't answer the operator, they would call on the house phone. My sister and I had a few questions and they were answered promptly and courteously. Thank you.

Walked me through how to set up my alarm system. Was patient and informative. Answered my questions about how system worked and order of those to be informed. Explained test service and what would happen if I didn't answer my phone. Sure enough my son got a call about! So it worked!!

Always excellent. Could not be happier with the flawless performance of everyone at Bay Alarm. Each time we've lost power or tested the system, Bay Alarm is there to help. Perfect responses every time. Unfailingly kind and professional. Easy to understand and quick to respond.

Choosing the right device and service is challenging due to the number of companies and options available. My customer service representative at Bay Medical, Trish, made the search painless and efficient due to her in-depth knowledge of the company's product and services. Thank you Trish!

Had to update my credit card info today and the rep was very nice and professional. No wait time and they didn't cut off my grandma's service even though I got a new card so I had not paid in 23 days. Bay Alarm actually cares and won't just cut you off for an oversight. Thank you Bay Alarm!

Ms. K. ** was professional, courteous, and had immediate answers to all my questions. I needed to add someone to the notification list and delete someone as well. I also had some questions about what happens during an accidental alarm, and she reassured and advised me.

GPS device was not always accurate in my location. After contacting your company and doing several tests I felt more confident using this unit. Discussing the issues with my family we decided to keep the unit. Having this GPS creates a feeling of comfort when leaving the house.

Worth every penny. You have done an amazing job and was there for every emergency. I knew that with your service my mom was not alone! It gave me peace of mind and my mom independence for as long as she could have it.

I contacted Bay Alarm Medical for my grandma. They were very helpful and described things well. If grandma should ever need to call them, she'll have no problems! Good customer service is hard to find, but they nailed it! Thank you!

My Mom, Anne **, needed a replacement Client Information Form as she couldn't find the original to complete and send to Bay Alarm Medical. I called to help my Mom and get her a replacement since right now there's no record of instruction on file for Bay Alarm Medical to follow. Mariah was very pleasant and helpful and took care of this right away. Thank you!

The cord on my button broke, and Mariah assisted me in resetting up the replacement button. She also informed me about the benefits of having the "fall button" feature, and recommended that I discuss the issue of my need for this feature with my family. This I will do before making my decision.

Jessica was very helpful throughout the ordering process. She was knowledgeable about the different types of equipment and also regarding discounts that I was eligible for. I would definitely recommend Bay Alarm to anyone looking for a medical alert system.

Julie in customer service assisted my call in arranging temporary update of emergency contact names while I am traveling and out of contact range. She is very professional and yet caring and friendly. I feel confident and reassured that she handles the details well.

She answered all of my questions and she had all of the right answers. She gave me the prices and the needed products that I was looking for. She told me about the importance of a lock box for emergency response teams to get into the house without breaking down the door.

I was extremely pleased by the service I received when ordering my safety alert system. Rachelle was wonderful & very helpful during the entire process. She was very polite, knowledgeable & professional! Thank you again for all the assistance. I have no further comments.

I want to say that Jessica went above and beyond helping me understand what I was purchasing and the price involved. This is very difficult for my husband and myself to come to the realization that we need this kind of help. I have been told that Bay Alarm has the best customer service and I feel confident that if all your employees are like Jessica we won't have any problems and if we do we look forward to working with Jessica or any employee that is as great as she is. I now look forward to you receiving your system. I feel that we will be in great hands.

Telephone change taken care of quickly by a very nice and sweet, and polite and caring woman. My experience with Bay Alarm was, and is very satisfying. Thank you all at Bay Alarm. I would (and have) recommended Bay Alarm. The quick response when I called to "check" the machine made me feel safe knowing they would answer an SOS immediately.

We have been very impressed with your company and my recent conversation customer service to cancel our account. Your support equipment and telephone support has been great. My mother died suddenly this weekend and we need to cancel now. Thank you.

My time with you was very professional and pleasant. It was in a chat room and all my concerns were promptly answered. Just replacing one respondent did not take much time. There is not much to write about and I was completely taken care of in a short time.

I got the alert system for my 85 year old mom because she wanted the security of knowing she could easily call for help if something happens such as a fall. Thankfully she hasn't had to use it but she tests the equipment once a month. What I love is that so far all the people in the call center have had clear and easily-understood voices. My mom is hard of hearing and has problems understanding strong accents-- that has not been an issue.

I called Trish at Bay Alarm Medical to inquire about their system for my Aunt. Trish was wonderful. She was extremely helpful and patient. She returned my follow-up call immediately and answered more questions. I decided to order the system and she made the process easy. Loved her customer service. Just the opposite of my Life Alert experience.

Called to find out what ID will appear on my cellphone if an alarm is triggered and the monitoring service calls me. The representative was knowledgeable and helpful... As I told her, in my short experience with Bay Alarm Medical, I have been impressed with every interaction.

Needed to change a contact number - process was completed with ease. Also I want to let you know that we are extremely happy and satisfied with your service. My mother-in-law recently fell and the quick reaction made us feel great. Great value for an excellent service. Thank you.

My stepmother accidentally pushed the button on her alarm system. After some confusion we were able to reach Bay Alarm. Their response was calm, reassuring and helped us defuse a false alarm situation. The false alarm gave us more awareness on how the system works. More importantly, it showed us the professionalism of the Bay Alarm operator in dealing with this situation. This increased our confidence in the security and necessity of our investment in the Bay Alarm notification system. Thank you all.

Somehow my main box got unplugged and I didn't realize the system was not working. But you called me right away and we got it plugged back in and working. It was comforting to know that you were aware of this immediately and contacted me as soon as you realized there was a problem.

Our monthly calls were always very delightful and people were quite helpful. Thankfully Frances never had to use it but made her feel safe. Not happy with the fact that we will be unable to get a refund on 3 months advance in payment. Not sure why you are unable to continue taking off your customers at the end of their service. I have recommended you but now will tell them to pay monthly.

Trisha the representative I spoke to was very helpful in getting me started. I have been sick most of my life and it's nice to know that help is just a push of a button away. Trisha explained everything in detail and put me at ease.

Rebecca was most helpful in giving me the information I needed about referrals. I will recommend Bay Alarm Medical to my friend. So far I am very pleased with my service with Bay Alarm Medical which has been only a few weeks.

I spoke to Jessica who was very polite and answered all my questions. We decided to go with the basic plan and added the fall detection option. We were offered a small discount as we are customers of Bay Alarm for our home security system.

It would be better if I could update my billing online. I would also like a log-in account where I could update my information. This account would also have a log of calls that I could review. This is an option that most companies I deal with have available. My security system for my house allows me to update information and view logs.

Having the Bay Alarm Medical Alert has given me and my family peace of mind. Wearing the alarm doesn't even seem like I have anything on and is very comfortable. I have set it off accidentally a few times but the people who have come on the system have been very nice and understanding.

The person was very cordial, polite, and informative. She made sure the answers were understandable and precise. I was pleased with her answers. She took the time to repeat any confusing instructions in very simple laymen terms. She is an asset to your department.

Thank you for this wonderful product. Like the fact that it can be used nationwide. This will be a convenient way to get help when I need it in the event that I am home alone. The service people were very nice in answering my questions and help me place my order.

This was so easy to set up. Mom was happy to see that the "necklace" is smaller than what she was expecting. The associate we spoke when connecting the unit with Bay Alarm was very nice and helpful, making sure that all of our questions were answered. I feel certain that if Mom ever pushes her alarm, Bay Alarm will handle things efficiently.

The setup was just as they explained and easy to do. I have had a couple of accidental button pushes (grandkids wanted to check out that nice big red button!), and the operators were very kind and helpful. This let me know they will be responsive if I have a real emergency. Thank you Bay Medical for giving me peace of mind.

Mariah was very helpful when I called to tell Bay Alarm that I plan to conduct testing of the equipment. She was polite and gracious and told me pertinent information about the test. The person who replied to the test was also helpful and informative. I will recommend Bay Alarm to my relatives and friends. Bay Alarm is an excellent company to deal with.

I have your medical cellular device and am very pleased with the service I have received to date. I recently ordered an additional service that will be more helpful when at home and on the lawn. The customer service representative was very thorough and helpful with this upgraded service. Empathic would be my word of choice in meeting my needs and being able to show and express this in her conversation with me. Many times I have dealt with individuals with other organizations that have a difficult time when dealing with older individuals.

Just called to see if I would be receiving a notice of renewal for next 6 mo. She said not always - it's automatic. I think I received an email last time informing me of the auto credit card deduction that would happen.

My call was answered quickly. Mariah was friendly and was able to take care of my issue (Order replacement strap for alarm necklace) easily. I am now waiting to see if the strap for alarm necklace my mother needs arrives in a timely fashion. If things go as they have in my past experience with Bay Alarm, all will work out as expected.

I was satisfied with my help calls, but the alarm box still will not call your center. I woke to hearing a humming noise from the box at about 1 am... and called to see if it could be checked. My phone was dead that was connected to the box, but came back on by morning when I called the phone company. I was told that my phones are fine, and the phone jacks were all working properly. Then one of your tech helpers asked me to move the unit and phone to another jack. That didn't work. I was also asked to check the phone jack and the wall plug in the bedroom where it was originally located. I had a really difficult time trying to unplug everything and move things. I am unable to stand very long and use a walker. Complicated by shaking hands that couldn't get behind my bed. But... I did it, and it still would not work.

Rochelle's patience for a customer service person was wonderful. I didn't quite know the questions I needed to ask but she let me think and take my time. She helped me go over the information and documents so I was comfortable with my purchase for my mother. Thank you, Rochelle!

My father (Roy **) has had the Bay Alarm system for the last 3 months. When he woke up this morning the base unit was not functioning. I called Bay Alarm tech support and they did some troubleshooting with him, but came to the conclusion that the system was no longer operable and he would have to pay $200 for another unit. As a senior on a tight budget he didn't want to do this so he asked me to cancel his service. When I called to cancel I was told that he will have to pay $200 regardless if he cancels the service, if the Bay Alarm service techs can't fix it. This IS RIDICULOUS!!

Materials just arrived a couple days ago. The system was easy to set up, testing uncomplicated and questions answered promptly as we learned how to use it. So far, so good. I expect if Mom needs it, she will be in good hands.

My mother is at a different location than we originally anticipated she would be, so we wanted to make sure that all the current information was received by Bay Alarm and updated. We were very satisfied with the speed of the response and the response itself.

I am very pleased with Bay Alarm's customer service. Website information was clear and easy to navigate. My phone call was answered quickly and the rep. was efficient and friendly. Information is clear and instructions are easy to follow. The system test was easy to administer. Overall a great experience!

Good service, very pleasant to deal with & very helpful when I called to find out what I needed to do to shut down the equipment. I was helped through the shut down to make it easier.. Only change I would like would be to get a rebate on the cost when stopping service for unused time of service with the every three months pay plan.

My mother fell down her basement steps on Sunday. She must have pressed her call button because you tried to contact her with no response. You then contacted everyone on the emergency list and then contacted emergency services in her area. We are very thankful for your quick response to the situation and want to THANK you.

Very satisfied with your prompt shipping, the clear and comprehensive instructions, and the courtesy and helpfulness of your staff in explaining procedures and answering questions. Even though the situation changed and we never connected the service, we have a very high opinion of your firm.

We called to say that we could not get our system out of a loop. We were advised to move the modem to another room and they stayed on the phone the whole time to walk us through the process. We were successful.

Jessica ** was very courteous, kind and helpful when I called to update my billing information. She took care of it quickly and was very knowledgeable in knowing exactly what she had to do. At the completion of my original request she asked if she could assist me further today with anything further. All in all top notch customer service.

My experience was very good. Rachelle was extremely helpful in the ordering process and I'm excited to see how the whole experience works out after we receive the equipment (medical device). Thank you Rachelle for all of your help getting started.

Received an automated phone message in my voicemail concerning my mother's service. Called to find out if I needed to take any action. The customer service agent answered my questions and we determined that everything was function properly. Agent was polite and helpful. I was completely satisfied with the interaction.

Setting up my mother's new system - this young lady was most helpful and most of all friendly and pleasant. I appreciate her help and understanding. The wording on your set up was a little unclear to me; however, she was very helpful in telling me exactly how to test the personal care button and its range in my mom's house.

I have always received wonderful and personal service from Bay Alarm. Today I needed a replacement pouch for my GPS and it was very smooth and easy. A fantastic company and excellent personnel. Rebecca was wonderful and my needs were easily taken care of.

I have canceled my Mom's account/alert only because I have moved her in with me. She lived by herself in Florida (I live in Chicago) and your alert actually saved her life! She woke at 3:00 a.m. to go to the bathroom and realized she couldn't stand up and was dizzy (we later found out she had a stroke). She was using a bedroom that didn't have a phone, so would have had no way of calling anyone. Thankfully she had your alert on, pressed the button, an ambulance came, retrieved her hidden key and took her to the hospital. She's recovering quickly, thanks to the quick attention. Thank you again, I recommend you highly to anyone who asks.

I wanted to add insurance to my policy. Jessica was able to help me in a matter of minutes. She was very helpful and kind. My mom feels much more secure since we have provided her with Bay Medical alarm.

My problem was monitor not working properly. After telling my problem I was told how to make the proper changes and my monitor has worked fine since. That's very importance to me. It is my comfort when here alone. Thank you. My monitor was off and on all weekend. After the call on Monday no more trouble.

Lovely experience. Everyone was so understanding about my hesitation about pushing the button. Let's hope I never have to do it for real. You hire real professionals. Thank you for the service. Now, I have full confidence in your service. When I need help, I know who to call.

My experience with Bay Alarm Medical has been great! We got the device that works perfect for my mom and her situation and also peace of mind for me and my siblings. The customer service representatives have been helpful and understanding. Thank you!

No problem with the service -- just not something my mother is capable of using anymore. Kihana was very pleasant and clear about the cancellation process. I have actually recommended your service to others...

We are so pleased with our Bay Alarm Medical unit. We have had to use it once and help was here at our home immediately. I can leave my husband for errands, etc. and know that he has the neck unit on him and can get help as needed. It has made our life much easier to deal with. Again thank you and for the great customer service too.

I was totally satisfied with this medical alert system. Everyone was so helpful, pleasant and courteous. The response time was exceptional. The alert was used by both my mother and mother-in-law and was contacted several times for my mother and one critical time for my mother-in-law. It provided safety and support for both of them and provided some sanity for us!

Mariah was able to call me and answer all of my questions. She is just one more example of the good service we have received from Bay Alarm since purchasing it three month ago. I recommend it to anyone looking for assistance with a relative not living close by.

I just got off the phone after ordering an alert service program and I had a very pleasant, helpful customer service representative who I think her name was Rachelle. She was courteous And patient and very sweet to talk to. I am very pleased to say she has made my decision to go with Bay a very positive move for me. Thank you for a great helpful conversation.

Very pleased with the help we received checking to make sure the equipment was working after phone service was out for 24 hours. Have been very please overall with the service. Would recommend to another individual.

Your staff answers the weekly test call promptly and with courtesy. We have not had the system long enough to have actually needed to use it for an emergency yet. One suggestion is to make your system compatible with the iPhone so if the person using it is within range of the master unit, the user could contact help through the Iphone.

I recently researched several medical alert button systems. Bay Alarm Medical was the first to respond and send me the written information I had asked for. Trisha ** followed up a few days later with a phone call. I found her to be very efficient, knowledgeable, and pleasant. We spoke several times and I decided to sign up with Bay Alarm Medical. It gives me peace of mind to know that I can get help quickly when and if I need it or my husband needs it. I would recommend this to a friend and have done so already. Thank you for your assistance and help!

I have twice called Customer Service at Bay Alarm for help in setting up the medical alert equipment and the lock box. Both times the Customer Service reps were extremely helpful, courteous and patient. They didn't make me feel they were in a hurry to get rid of me off the phone. I would not hesitate to recommend Bay Alarm.

Trying the hook up the equipment and test it. Customer service person was prompt and personable and most helpful. I am totally satisfied with the service I received. I am encouraged and confident that I will be helped if ever I need to call for help in an emergency.

I purchased your plan for two elderly aunts. I just removed one from the plan (Irene **) who was sharing the box with my other aunt (Hazel **). Irene has moved into a senior facility that has its own alarm protection system included with their fee. So, I now just have your plan for my aunt Hazel **. Thank you so much for your service. She and I both feel better knowing that you are there.

GPS Mobile device - Rachelle was very helpful and informative. We talked about cost, promos, replacement if lost, coverage in two areas, Livermore and Copperopolis. We talked about if there was a necklace along with the belt carrier and yes there is. This is good news as my husband tends to lose things on his belt. It was a pleasure doing business with you and her.

Very pleasant and straightforward experience which was a nice surprise compared to the company we had before. Customer Service was friendly, knowledgeable, and professional. The system arrived in a timely manner and was simple to set up. My elderly mother has no difficulty in understanding its use. I hope never to need their services, but feel confident that if we do, it will be an easy and uncomplicated process for my mother to put into action.

We have been very happy with the system. It was extremely easy to setup and the times I have accidentally activated it the call center staff were amazing. Not only did they not make me feel silly for activating the alarm they made me feel very safe because of the steps they went through to ensure I was ok and not confused. I feel much safer now that I have this system.

If I were to keep living alone, I would continue using this service. It is reassuring to know there is someone close at hand in case of an emergency. I would recommend your service to a friend or family member.

Called in last Saturday to test my system. I told them I was only testing it. No chance to talk. I did not know whether they got the message so I called back and repeated it. Perhaps they misunderstood me but firemen came when not necessary. Talked to Julie at your office today and I wanted an explanation of how my system worked. She was very good and extremely helpful.

My pendant alarm was triggered twice within minutes of each other, done unintentionally. Mariah helped me through this problem with patience, courtesy, and informed knowledge. We developed a plan to avoid this from happening again. Later that day, she helped me change a number on my contact list with courtesy and efficiency.

Thank you. Even though my father refused to use the equipment. Having studied ratings and service reports I was very happy to choose your equipment. My father passed away very recently at home which was what he requested and along with other things your service allowed him to do that. Thank you for being a top rated company not just one that top advertises. I would suggest advertising your better record. People that are searching for help in these situations do not need fancy advertising. They need and desire true help and a record of service that backs what they are needing. I was truly astounded that even the facilities push "competitors" that when you research are at the bottom of consumer lists. My father was a stubborn man of the depression era. The fact he didn't use it was not anything to do with equipment or service. Just a man that thought men don't need help.

Rachelle **, my sales representative, was very personable, knowledgeable of your products and offerings. She was very patient and great to deal with. I am hoping that we never need it, if so I am counting on the great reviews I have heard about great customer service and response time.

Call for help - It was fine. I just pushed my button on my wrist band and someone answers quickly. Told him what was going on and he got me help right away. The service worked as described and my contacts were notified. Thank you.

Customer service - She was excellent. I recommend you give her a raise. She was knowledgeable and answered any and all questions that I had. I had a lot of questions about the unit and how it hooked up to the wall and to the phone jack. I think that I will be able to install the unit correctly when it arrives in five to seven work days.

We have received outstanding service from Bay Alarm Medical. They have always been helpful with any of our questions. It gave us peace of mind being out of state from my mother to know that if she needed help, you were there to assist her.

Would recommend Bay Alarm System to anyone who needs the peace of mind that their loved ones are safe. Not only did it make my mother feel safe while living alone with medical issues, but gave me the peace of mind knowing she could help at the touch of a button. Thank you!

So yes, you were very nice to order our new button for my mother in law when she lost hers. And you promised it within 3-6 business days. That seems like an awfully long time, as we really couldnt leave her alone until it arrived. On the seventh business day I phoned to see where the button was, as it hadnt arrived yet. I was told the order was lost and it was never sent. After I complained, the representative called me back and said they would send it Priority which would take 2 -3 days. When I explained why I thought that was unacceptable and thought it should be sent overnight delivery, she said she would talk to a supervisor and see what could be done. After another phone call to say, "yes, it could be sent overnight", we now sit here, three days later and wait. Where is the button, and why is this so difficult? I am VERY frustrated.

Called in to give the code for new door locks on my mother's home. Changed the information for EMT's to enter the home if the doors are locked. On a previous incident emergency personnel were unable to locate the hidden key to get into the house.

I ordered Bay Alarm for my mother. It was easy to get it ordered, set up and pay on a monthly basis. I live in Illinois and my mother is a snow-bird (January - March) in Arizona. I was actually in Arizona when we set up the system and was positively impressed by written instructions and staff. I would definitely recommend Bay Alarm!

I had no trouble installing the alarm and when I did my first test, I was pleased since I wanted it to work in my yard as well as in my house. It worked fine. Very courteous and helpful when I spoke to them. When I tested it, I let the calls go to my contacts to make sure they received them. They did, so I am at peace.

On Mar 15, I took my Bay Alarm necklace to show my friend who is going through radiation treatment, the necklace was in my purse. I thought that I had to wear it around my neck for it to work. Well I found I didn't. You called, the restaurant was so noisy, I had to go out to hear the phone. By then you hung up, I dialed but got wrong number. But you were so efficient you sent police, firemen and ambulance. All this happened while I was showing my friend the Bay Alarm. So I am so very sorry, but now I know it really works!!! Thank you.

I had to change my phone number and was able to do it within fast and without any problems. Julie asked several questions to make sure all information is correct and changes the phone number. It would be nice to have account information online with recorded calls, alarms, checked connections similar to house alarm services.

Rachelle was very helpful in explaining and instructing me on all the questions I asked. On a limited budget, I have to watch every penny so this was so important. She is a true asset to your company! I will recommend your company and her to my friends.

I was able to test my unit in every room of my house. I feel much better now and can wear my necklace with confidence. I have not had confidence in my unit since I moved about eight months ago. I got stuck when I called the testing number 8 months ago and gave them my new contact information when I moved. They told me that I also had to call the customer service number "next week" and I just never got back to it. The more time that went by, the more stuck I got.

The customer representative was great, very polite and knowledgeable. I thought I wouldn't get accomplished what I needed, but it was a snap with her. I am grateful that Bay Alarm has a cell service as many of us only have cell phones and no landline.

I called customer service today to provide a new credit card number for my Dad's alert service. The process was quick and easy and the service was great. I would recommend Bay Alarm Medical to anyone needing such a service.

Excellent workmanship! Professional installers and courteous at all times and installed in one day. Awesome for any company!! Thank you for your salesmanship, workmen and company reliability... Very unusual for a company. I referred your company to a neighbor and she has already placed an order and I am sure she will have the same great experience that I have had. Thank you again for your excellent service!!

I used the chat function to ask Kelly a number of questions before I subscribed to Bay Alarm Medical. She was very knowledgeable and VERY patient. If BAM's response to an alert to their monitoring service is as good as Kelly's work was, they will continue to receive a five-star review from me.

Jessica was very helpful and kind when I called today. I just received the medical alert system for my parents and there was one lanyard missing from the box I received. Jessica walked me through what should be there and when we figured out what was missing, she immediately ordered a priority shipment with the missing piece. She was great! I was very impressed with your company because of her.

Thank you. Julie was very helpful and she was also very knowledgeable. She was able to quickly and easily answer my questions and update my account. I also appreciated the fact that I did not have to wait on the phone to get help.

I was very pleased at the quick response to my questions. Gjenes was most helpful in resolving the issue to my complete satisfaction. We have always been satisfied with Bay Alarm's service and would highly recommend them to family and friends. In fact, I just did make a recommendation to my Aunt. Thanks again.

Excellent customer service, she was very understanding and patient while trying to resolve the problem of my dad putting wrong contact phone numbers on his information list for his system. She even helped me to activate a new alarm. I really appreciated her help with the above issues.

The person who helped me was courteous, knowledgeable and knew right away what my problem was. She was not in a hurry and no time my problem was fixed. I was told to return my unit since it didn't work with my phone and she would replace it with one would.

My mom fell today and it was the first time we had to use your service. She is okay thankfully. Everything went great, we are so happy we have you guys with us! Thank you, thank you. Everything was very easy and gives us a huge peace of mind.

I needed more info on how the unit works and how to react in case a false alarm was activated. Also asked what distance or how far the alarm would reach if out of doors. Response was prompt and very helpful. She also offered more info on maintenance.

Excellent customer service. They have assisted me with everything I needed. Helped me hook up and test services. I had to add a home landline to activate fall services due to seizures but it was well worth it and not nearly as much trouble as I had anticipated.