Bay Alarm Medical Reviews

My husband fell and tried to get up, but couldn't. Tried calling me but I couldn't hear him. I punched the button for him to get help when I found him down on the floor. The excuse I was given that the Fall Alert Pendant did not work was that he was still moving. Someone should have checked anyway to be sure a fall had not taken place. I was extremely disappointed and felt that the Fall Alert Pendant was useless and I was paying for nothing.

I called with some questions about testing and what number would show on caller ID should Bay Medical need to call. All questions were answered professionally and with enthusiasm. I am feeling good about our decision to go with Bay Medical.

Rochelle was very helpful with her advice and answered all questions to my satisfaction. She explained different options available and different methods of payments. Also let me know that I could be on my wife's plan by just purchasing a pendant or bracelet. Sounds like a good deal if needed. Rochelle was a great representative of her company!

Your customer service representative Rachelle ** was knowledgeable and very helpful in helping me get my mother-in-law signed up for a Bay Alarm Medical system. She answered all my questions and was great to work with. I much appreciated her help.

Thanks for being understanding of my confusion when I mistakenly called to end my service and then needed to call and reinstate. You were very considerate and quickly took care of the situation and made my mind at ease again.

I received an email that I needed to update the credit card billing information on my mom's account. I called the number in the email and it was very easy to get to a "real human." The lady I spoke to on the phone was very polite and helpful, thanks!

For some reason my credit card was rejected and my payment was late. After receiving your letter I called and had the person try again and it was accepted. I do not know why it was rejected the first time. I have had no problems using it. The person I talked with was very polite.

Customer service rep Rachelle ** could not have been better. Talked to her yesterday to ask questions and understand system. Called today to purchase. Rachelle was clear in voice, clear in explanation, patient with my questions some repeating what she had already answered, complete in the process and confident in her knowledge. It will be great if the Bay Alarm system is a good as Rachelle.

The service seems ok, we haven't had to use it, thankfully, but upon testing there was a 1.5-2 min delay in answering from the dispatcher. The consumer-friendliness is poor. There is no way to put a hole/ freeze the service in case of an extended absence. The billing goes through quarterly, and once it is charge no prorated refunds are available. So I am currently wasting $100+.

I had switched my pendant to hang down my back. When I leaned back in my dining chair it press the button. When my phone rang (it was in the other room) I let it ring and go on the message center. I did not hear Bay Alert call as the call box is back in my bedroom. This was entirely my fault and I am very sorry. Everything was handled on your end way above expectation! Thanks so much.

Rebecca was very helpful in making the switch in who will be making the payments on my mother's account. She was patient and kind to my mother when she called to authorize the switch.

No contracts, easy to use and efficient. Customer Service was excellent! I would recommend to any children of elderly parents. The system was easy to set up and test. Although it was necessary for very long it beats the other alarm system vendors out there by far and no hidden costs.

Rachelle was so helpful and nice. She explained everything that I needed to know. This alarm is for my mother and I don't know anything about them. Rachelle told me about every product that best suited our needs. Great customer service!!! Thank You!

Very pleasant, helpful and prompt. Nothing more to say. Cats have accidently set off the alarm. Found out last night that he doesn't need to wear alarm to bed. Rolled over and set alarm off at 3 am. Very loud and scary but could hear it in my bedroom with the door closed. Alarm box is in den!

Called Bay Alarm on 3/6/17 and Tricia took my call. She was professional and informative, answering all my many questions, enabling me to make an informed decision right away. She even talked me through my dismal computer skills when dealing with the paperwork online. I live in a senior community with 80 other residents and I will be talking about Bay and my experience with Tricia every night at dinner! I even have Tricia's phone # to give to my friends here who are interested. Can't wait to get the equipment. Thank you Tricia.

I had purchased an annual membership from Bay Alarm Medical for my two elderly parents. My father passed away last year and my mother passed away recently. I wanted to alert anybody that is considering using this company that they should purchase the service on a month-to-month basis. Or better yet, shop around some more. The company does not rebate any portion if you purchased a year's worth of service and your loved one passes away without using up the full year. If this "company policy" sounds cheap they also want you to pay to return their equipment back to them. Not providing a shipping label to the customer keeps their prices competitive, according to their Customer Service. Sounds more like a cheap company that cares little about their clients. Cheap company policy = poor customer service.

Called Bay Alarm for my father's medical alert service. He had lost confidence in his current service. Trisha was kind, thorough, polite and competent in getting us set up. I'm anxious to see if Bay Alarm Medical is as great as the other reviews.

I have found all of the customer service personnel with whom I have worked to be 100% helpful, accurate, and friendly with excellent questions and follow up! I would recommend Bay Alarm.

I was able to sign up quickly for this product. My friend asked several questions about the service since she is the recipient and was satisfied that there would not be hidden charges. I wish we did not have to wait for the item to be shipped but we are looking forward to getting it. Thank you!

My husband and I have researched several alarm companies for my mother who lives out-of-state. After deciding to go with Bay Alarm, Rachelle answered my call. She was very helpful in explaining how the system worked and all the steps involved in ordering it and setting it up.

I received prompt and excellent support with my call to update my mother's profile and to discuss the need to temporarily power down her unit while 24-hour care is temporarily being provided. Each time I have contacted your customer support department I have received excellent guidance.

The customer service representative that I spoke to yesterday was wonderful, patient and kind. She answered all my questions and was incredibly pleasant. My father is in and out of the hospital and we haven't used Bay yet. Customer service rep was compassionate and discussed options with me.

I've only had one occasion when I needed to speak to someone, and it was an accident -- I accidentally pressed the button as I was trying to open a jar with a stuck lid! I appreciated the effort of the person from Bay Alarm who responded, to make sure that I was OK. I feel so much better knowing that there is someone there in case I have a problem.

I talked with Rachelle ** today regarding my alert needs for my 92 year old mother. She was very knowledgeable and made the ordering process very easy. She explained my options without doing a high pressure sales pitch. She made the process very painless.

Jessica was very patient and walked me through the entire process and stayed on the phone with me to complete a test. Thank you! Jessica was very professional and polite. Very satisfied with the assistance. And feel much better knowing that my mother is protected.

Excellent customer service. She was wonderful! Very helpful. Made the process simple and appropriate for our needs. A great asset and what customer service should be. Made us feel comfortable with our decision and helped us make the right one for us. Very calm presence and friendly attitude. Made us feel very happy we went with your company and know we will be in good hands.

We canceled our service in January 2017. Service was to be from January to December 2017. We received a notice that they would be charging us for the upcoming year. I immediately called the company and canceled the account. They said I needed to send back the equipment. I returned it a week after my call. They still charged me for the entire year for which they have the equipment and had told me they would issue a refund once the equipment was returned. They received the equipment on 1/25/17 and still charged my card on 1/28/17. They refuse to refund the amount even though they received the equipment before the charge.

The alarm works great when pressing the button or if you accidently set it down too hard. Has a long range so that is nice and every time I have tested the alarm, the call center employees are always polite. The one time my mother did fall and was wearing the alarm, outdoors, it did not work. Thankfully someone stopped to help her right away, however she was still on the ground for over 30 seconds.

I needed to add the contacts to my list. The customer service operator was very helpful and friendly. The service operator was also very accommodating when we tested out the device and she called us. Thank you very much for your service.

Mariah was so helpful and patient while she updated my new phone number. She was also insightful enough to give me recommendations on checking my alarm twice a month, just to be certain it is functioning as it should. Her clarity and care made contacting Customer Service a very pleasant experience.

Just spoke with Kihana, great customer service! My Mother is moving into an assisted living facility and will no longer require your service. Kihana was detailed and specific on the return requirements. Highly recommend Bay Alarm and Kihana. Now is the time for all good men to come to the aid of their country.

You are always friendly and knowledgeable. You immediately took care of resending alarm when delivery got messed up and have great customer service! You provided clarity when double checking my mom would never see a bill. You are easy to work with and have convenient, affordable, automatic billing and payment too. When testing our alarm you always are sweet and say hi to my mom and check to speak to her when I am verifying. That alone makes my large family more relieved. I know my mom sure is more comfortable with this very personal level of care when she is old, alone, newly widowed for a second time, and suffered greatly lying on the floor all night after breaking her femur/hip 6 long months ago. She is deathly afraid of falling again and you have shown her by speaking with her that this won't ever happen again.

Purchased the fall-down alert package, with lock box, December 2016. Setup was easy and the initial test was successful. Early morning (4:25 AM) on 2/27/2017, I received a call from Bay Alert letting me know that my Aunt had fallen and that they had already dispatched medics via 911. I arrived at my aunt's home 15 minutes later and found that the medics had already addressed the fall and had her in the ambulance ready to transport to the hospital. The lock box was a great idea as the medics were able to open the box to get the house key rather than having to destroy the door to get in. My aunt is very hard of hearing, but was able to easily hear the Bay Alarm tech, even though the speaker unit was on the other side of her house. Everything worked perfectly!!

Alert pendant for mother. Found Bay Alarm Medical online through a consumer report outfit. Decided to try it. Had coverage in the area where mother lives. Sounded like a good way to go based on reviews.

It is still new and we have tried it and they were very polite but it took longer than I expected actually. I guess I thought it would be immediate. Biggest thing is that it says 1000 ft so I thought it would work at the mailbox when in fact it only works about 100 ft. It is a trailer park so I guess that interferes.

Had trouble getting our new system to connect when doing initial testing. Sean in tech support was great. Took me through step by step, got it fixed, tested it, and was called immediately by someone in monitoring, checking if everyone was ok. Thanks guys.

I suppose the device has worked satisfactorily. I never had to use it, but one time I fell and the device failed to respond. (I was told that my fall was not fast enough and I did not remain on the floor.) So I have no real basis for comment on how well it has functioned.

Today Rachelle enrolled me in the necklace medical alert system. She answered my questions, and she was patient while I opened your email and signed it electronically. On 2/24, Kayla explained the system to me, but I couldn't order until I checked with my son about where my modem is. Both reps were very knowledgeable.

I have been a customer for two months now and I am very satisfied with Bay Alarm services. I do my monthly equipment check and call Bay Alarm for response time. The response time is very fast and the person on the other line knows her stuff, is friendly and efficient. Bay Alarm is a great company.

I am generally happy with the system. I do wish that the cord on the necklace were adjustable in length. Also the alarm cannot be heard through the entire house, only in the room where it is installed. Otherwise I am pleased with response time and courtesy of responders.

Very happy with service. Even when set off accidentally there is prompt response and kind conversation. Appreciate knowing Bay Medical is always there. This service helps to keep elderly folks in their home. Thanks for always being there.

The directions for use are very poorly written. Sections 1.2 and 1.4 leave much to be desired, re: the "power on" and "power off" bullets are exactly the same except for the 4th bullet. How do you know that a "power on" notice has been "sent" or a "Power off" notice has been sent??? How do you know the device is "on"? How can you "test" it? Re the email from you of January 8th where you acknowledge that the "GPS button can be a little challenging to distinguish if it is on or off".

Karina answered my questions with courtesy and clarity regarding the customer information form that I had submitted by email, as well as how to switch payments over to my mother, if we ever need to do so. She was very friendly and respectful, making sure that I got all the information I needed.

We are very pleased with your service and professional advice. The installation of your equipment was very simple and straightforward. The quality of your equipment looks good. It is with great peace of mind that we have your service.

I really enjoyed the kindness and the time Omari one of your employees showed me when I had a problem installing the unit, she took time and was so patiently guiding me through the setup, it was such a pleasure to have a kind voice at the other end to help. Omari is a wonderful and employee and she is the best representative of your company with the attitude and her whole way to dealing with my problem.

The lady on the line listen to me say the GPS unit is not working. She then asked me question about what was happening, then she had me a few things and then the unit started working. She was very polite about everything and then she told me how to properly use the unit. She was very polite, got straight to the point and told me how to properly use the unit. I was very impressed with her knowledge and demeanor.

I spoke with Sean ** on 2-16-17 and again on 2-22-17 regarding my mom's alarm system. Both times he was very helpful, professional and kind. When I began looking for a medical alert company, the way your customer service representatives responded to my questions was one of the reasons I chose Bay Alarm Medical. Now years later, it was very reassuring to have someone like Sean help me with my concerns. Thank you for the excellent customer service.

The person who assisted me spoke clearly and was polite and helpful. The procedure was easy and fast. She answered my questions and gave me the AARP discount. I can't speak yet about how the product works because I just ordered it and have not yet received it. But the website is well done. And I also ordered the key lockbox for the front door.

Rachelle was personable and professional. She gave me her number to call back so I could continue using her as my salesperson for your product. She called me back the same day I contacted her. Rachelle gave me options and information needed to help me make the right decision for my parents. I was very pleased with my service thus far.

I have had a new sense of security since this system was installed. I live alone and had a fear of falling or being ill without the ability to reach a phone. I now know that help is instantly available. I have accidently pressed the button on my necklace and the response was immediate. Thank you so much for this much needed peace of mind for me and my daughters.

I have this, just in case I happen to fall in my home, with no one around to help me get back up. We have tested the service. It is very good. Would recommend this to anyone thinking about a medical alert service.

Information was provided by the representative in a cheerful, patient manner. I appreciated how she walked me through the order process (technology not being my strong point) and made me feel confident with explanations and answers to my questions. I was pleased there was no contract or hidden fees. I have talked with other reps from other medical alarm companies, and it was refreshing to speak with someone very knowledgeable and yet not aggressively pushing to make a sale.

I am very satisfied with the service of Bay Alarm Medical. My only concern is the little case for the GPS unit. As a man, I placed it on my belt and lost the device within hours. The clamp on the case doesn't work very well. I have tried putting it in my coat pocket, (it's winter in Wisconsin now), but even that can be a problem when I wear multiple coats. Remembering to switch the device from one coat to another can be a hassle. I wear a coat now, but in the summer time I will have to find another method. Perhaps a snap on the belt loop case would be a good fix.

My positive experience with Bay Medical began with the sales agent, Trisha. She was very patient in explaining the steps needed to complete the process. Then my calls to the tech team were handled promptly and easily until I got the system set up correctly. All in all a positive experience!

My daughter handled the order with Rochelle and it was amazing with the patience this woman had. I popped in many times into the conversation but everything stayed professional and pleasant. I thank you very much and look forward to using my device. Have a great weekend.

Rachelle did a great job. She helped me find the right product for my wife. She was concerned that I didn't purchase anything that I didn't need. She made solid recommendations on products that I was not aware. She was professional and courteous at all times.

I had EXCELLENT customer service with my order - Rochelle was pleasant and answered all my questions and walked me through everything. I am excited to get the Life Alert for my mom... Thank you very much for your service.

Rebeca gets an A plus for her help. She knows her stuff and was a tremendous help in changing our phone to a cellular unit. She took the time and was very patient. She is a rarity in CS anymore. Accolades to her.

Rochelle was extremely helpful -- and wonderful to work with. We are very grateful! She was able to answer all of our questions, give us confidence in the product, was thorough in providing information needed to make our decision.

Good day everyone. I want to share with you what a GOOD company Bay Alarm Medical is. And I must say the staff makes the company. I HAVE needed help a few times and they were my life; alerting 911 right away. Also, I have hit my alarm by mistake several times and NEVER has it been a problem. They were just as kind as when I had a true emergency. I say "Thank you" to all from the responders to the office staff. Keep up the good work!!

Best product and best deal to be had on west coast!!! We searched all other types of products, even the alleged name brand, and Bay Alarm monitoring is simply the best product available with the best rates. Staff are professional, courteous, and the process is painless. Things that are very important for the elderly people that rely and or need devices like this.

My Mother's fall detection bracelet has been triggered several times. Each time, the Bay Alarm personnel have been professional, courteous, and pleasant to deal with. I appreciate having this service because it helps to reduce the associated stress of being a caregiver for an elderly parent.

Jessica spoke clearly and pleasantly throughout our conversation, and quickly took care of updating my credit card information. In other words, she did a good job. She is a credit to your organization.

I just wanted to take this opportunity to thank all the Bay Alarm representatives who have assisted me in so many ways since I signed up for this service. I will definitely recommend Bay Medical to my friends and neighbors. My replacement instructions arrived in minutes and in technicolor! I didn't write down the young lady's name but she was very gracious. Thank you so much. I also especially want to thank Rachelle in sales who patiently explained everything to this VERY low tech elderly woman over and over again. I feel very comfortable with Bay Medical and am very glad that I signed up with you.

I had called the other day and talked to a representative and he told me how to run the test. Unfortunately it never worked because the set up was wrong. Today I talked to Omory and she patiently brought me through the steps needed to set my alarm system up. Once my system was hooked up properly, I was able to run the test and that gave me peace of mind. The young lady Omary was excellent and very patient with me. I would like to put in a good word for her.

The system was easy to order, install, and test. We are very pleased with the peace of mind this system offers. We bought this system based on good reviews of the product and service. We hope we never need the service to report an emergency, but feel more confident knowing it's in place.

I went to Walmart to shop for my weekly food, etc. on Jan. 21 and came home by taxi and as I was putting the groceries away I heard banging on my door to apartment and doorbell ringing. And I asked who it was. To my surprise it was the paramedics. They asked if I was OK. They had received a call I needed help. I was told they alerted my son. The only thing I could figure out is I may have pressed necklace as it was inside under the shirt I was wearing & I did not know I put pressure against the necklace and I was unaware. I was sorry I made them use their time but appreciate how kind they were. You are a very good company.

I am an EMT and have helped many people who have fallen and not been either get up or call for help and have laid on the floor for hours. My mother-in-law was 86 years old, living alone independently. She was able to care for herself, her house and yard with minimal help. She still was able to drive a car. I wanted her to have a medical alarm and did some research. I found Bay City rates the least expensive at the time, about 3 years ago. I have had to call them a couple times with minor problems or questions and found all the staff very courteous and helpful. If they detected a problem, such as low battery, they would call us.

Move was made easily thanks to your support crew. They are courteous and helpful on the phone. I have had no problems with the service. My move was made easier because everyone was so helpful. I am please recommend your service to people that I run into that need assistance. Thank you for being here. It makes me so secure while living alone.

I called to set up the unit on behalf of my sister Margaret. Nika answered quickly and pleasantly and introduced herself. She was very helpful and listened to all of my questions. She was extremely helpful in helping me understand the configuration of my modem and phone and data lines. We tested the unit twice just to make sure that everything was working correctly. I was extremely pleased with her service.

Very happy with customer service provided by Rachelle. I called asking about the devices and services offered and Rachelle helped me navigate through the various options. I decided to get the fall detection, GPS, lockbox, and in-home base unit. I feel I will be covered in case of an emergency inside my home or outside.

I was very pleased with my med alert machine, however, I no longer need it. I spoke with your office this week to let them know I am returning the monitor. I put it in the mail this morning and was told that you should have it by Thursday. Thank you for your service. My contract expired today. In the event I need your help, I will certainly call you. I will also recommend your company. Thanks again.

I obtained your service several months ago for my husband who has Parkinsons Disease and who falls frequently. My husband is now in a care facility so I now live alone. I was pleased with the ease your agents made it to transfer the medical alert system from his to my use.

Change notification - James has been placed on hospice care so I (his wife Nancy) called to have them as the hospice as the first call, as they are totally responsible for all his medical issues.. Halcyon Hospice 706-316-2214. I spoke to a very pleasant lady named Julie who took care of it. On several occasions James has had to push the button on his necklace due to a fall. We really appreciate the quick response from your company getting in touch with the fire department and myself.

It has been a pleasure to have been served by you over these years. You have provided such caring, upright service. You were instrumental, as my mother had fallen, in providing the necessary action to get her help. Your prompt reaction was uncanny. I would never hesitate to refer you and the service. The courtesy I have experienced has been first rate.

The customer service representative handled the questions very well and provided a solution to our concern. We will be contacting them again when the new device arrives. I am Thelma and Robert's daughter and was the one who called the customer service representative.

My mom used your service 1st time on 11/15/2016. I was very impressed. After I came home from hospital, I had noticed that the alarm system was not working. I called your customer service and they walked me thru the steps of getting the machine back up and running. He was so nice. Even though my mom was put in hospital, your service did exactly what I had hoped and your reps are extremely nice. Thank you!!

Thank you, Rachelle. She was very helpful in getting a new account set up for my girlfriend who suffers from Multiple Sclerosis. She explained my options and helped with a refer a friend. It would be nice to have an account login to review my account information and update it. Thanks again to Rachelle.

The initial contact and set up were so quick and easy and I love the peace of mind the service gives me. I love the flexibility of services offered and everyone there has been professional and so helpful. I will gladly recommend to friends. Thank you!

I spoke with Rachelle 3 or 4 times before ordering this service for my father-in-law. She was very helpful and informative; never pushing me to get the order in. We are in the process of getting everything set up, and hope we never have the need to use it.

My mother recently needed your services and it was like a fire drill for us. We learned that our spare key was not accessible in 4 feet of ice and that our call list was of little help. Thank you customer service for helping me make the needed changes. We are so glad to have you there!

Rachelle provided all the info I needed to make an informed decision, and she was very patient and pleasant. She is the reason I chose Bay Alarm over 4 other companies that I researched. In addition to the items I asked, she offered information about the average response rate of 7 seconds, and no other company offered that information. In fact, when I asked, they were a bit hesitant to provide.

From UPS when trying to track shipment: At the request of BAY ALARM MEDICAL, this notice alerts you the following shipment has been cancelled. Did not say why the Shipment was cancelled or what needs to be done to fix the problem.

I called to ask about a medical alert system for my 83 year old mother. Rachelle answered all my questions and was very knowledgeable about the product. I felt like she was being honest and not trying to pressure me into getting something I didn't need. I really appreciate that! I hate sales people that pressure you! A big turnoff. I look forward to using your system. Customer Service is extremely important to me and I feel after speaking with Rachelle that my mom will be in good hands! Thank you.

I talked to Rachelle ** several times while researching the medical alert system for my mom. She was very helpful and pleasant on the phone. I appreciated her follow up call, which gave me a chance to answer more questions my mom had. I was able to order the system easily with her assistance.

New experience spoke with Rochelle. She did a superb job, dealing with a hearing impaired me with hearing aids. I hear but don't understand always! She was very patient with me and had to give the data to me many times to make sure I understood. No pressure!

We wanted to take the alert with us as dad is visiting me this week. She quickly showed me how to quiet the alarm after unplugging it and got us all set up with our new temporary location. I tested it when we arrived at my home and it worked great.

Excellent communication skills. Listened to my problem fully and calmly explained what could be done to resolve the problem. The previous representative had been rude and almost made me want to discontinue service with Bay Alarm. Mariah saved the day. Promote Her!

Rachelle was very helpful and professional in taking my order for my mom. The process was quick and easy and she was patient while I got information from my mom via telephone. I hope the Bay Alarm Medical alert system fits my mom's needs without any problems.

Used Bay Alarm for my mother who was falling a lot, and I wanted to say what a great experience we had. She triggered her alarm at least 5 times while having her account and your staff was right there to help. Thank you from the bottom of my heart! Please thank the ENTIRE staff.

I had a very easy and pleasant experience in ordering the system through Rachelle **. I am hoping that the system meets the expectations we have. Based on the description provided, I feel that this will cover the needs for my Mom.

Called Bay Alarm with questions and concerns re the service I had purchased for my parents. Julie was professional, patient, concerned and helpful. I couldn't have had better customer experience. I think that if more companies listened to their concerned customers it would be a good thing. Julie identified a concern that I was not aware and told me that she would correct it. Good job.

I bought this as a gift for my mother. She decided she didn't want or need it and refused to wear the necklace. I missed the refund period by a week (14 days). They would not refund me my money. I had paid for 6 months in advance monitoring and they wouldn't even give back the unused portion. I now am paying for a system that sits in a box for 6 months. If you get the system only pay for a month to see if you like it first.

The customer service representative was not only very professional and pleasant to deal with, she laughed at my very bad jokes, which makes her highly qualified for an A+ rating. I would refer people to your company based on her sales/customer service.

Rachelle did a excellent job answering all of my questions and was very friendly. It was a pleasure dealing with her. I reviewed your web site and it was very helpful before I called. One of my clients referred your company and is very pleased. Thank you.

I needed to cancel the Medical Alarm Service as I no longer needed it. Bay Alarm Medical was able to change my yearly contract to a monthly contract and refund the balance to my credit card. Thank you very much!

I called to request a receipt for Bay Alarm Medical service for the current year by email. Your rep quickly found our account and I had the receipt in minutes. Great service. I have discovered I also need the prior year's receipt and have sent an email requesting it. I'm sure it will be promptly sent.

Rochelle was very polite and helpful. I had done a ton of research prior to calling Bay Alarm, so I was already armed with many questions. She answered them all like a pro. One reason I called Bay Alarm is because we have Bay Alarm services (2 accounts) with our businesses. Rochelle told me of a discount as we have these other two accounts. That really helped. Thanks.

I am pleased with the customer service that Carlos ** gave me as I set up life alert service for me with Bay Alert Medical. He answered every question with patience and a helpful response, and there was no pressure on me to sign up, which I appreciated. I look forward to the service now starting.

We had Bay Alarm Medical for 4 years, and it is an excellent medical alert system. The necklaces are lightweight and waterproof, and my Dad wore it all the time. The monitoring station answered immediately when the button was pushed (which it was more than once over the years.) This is a wonderful system. I highly recommend it. Customer Service is also excellent. We only canceled due to the death of my Dad.

Trisha was great in answering all my questions and providing recommendations. She did not pressure any sales and gave me the facts that were necessary in making my decision on what equipment I needed. It was a pleasant experience communicating with her.

I was very pleased with my Bay Alarm experiences. I never had to call for actual help, but many times my husband's button got pushed accidentally and the calls came through to us, so I know if we were in trouble there would have been help coming.

We began our order with an online chat that was quick and helpful. We then received a call. The Agent was very courteous and helpful. We knew what we wanted. She explained process and options well. The order and sign up went very well and was done quickly without being rushed.

Rachelle did an excellent job in explaining the different packages and even added a personal touch to the conversation. She was very friendly and helpful. She even ask about my father in law and hoped he would be feeling better soon.

It's difficult to understand the person who answers the help call. The fault seems to be in speaker quality. Operator was very helpful. The directions for setting up were difficult without help. Larger print would be helpful. My daughter had to explain about the phone line.

Prior to selecting Bay Alarm Medical as a home medical monitoring company I completed a comparative analysis of other agencies and this company is very competitive. Rachelle ** was very expedient in her response to my inquiry about Bay Alarm Medical services and very helpful with establishing service!

Have had nothing but a positive experience with the people at Bay Alarm Medical. They have always been kind, considerate and accommodating on explaining how this all works, even with the false alarms which I greatly appreciate and their kindness and patience gives me peace of mind.

I just ordered a Bay Alarm Medical setup for my mother-in-law. It was a wonderful experience starting with my online research to determine what company we wanted to go with. The Bay Alarm Medical site was so much more effective and user-friendly than all of their competitors. Special kudos to the 1-5 minute video library that serves as an FAQ and covers just about any possible subject or question a potential client may have. I also used the online chat feature which led to a very timely callback to actually place the order. All our experiences were first rate. I'm looking forward to a successful partnership with Bay Alarm Medical.

We had a wonderful experience ordering the monitor system for my mother. Everything is so easy and smooth going. I am looking forward to her getting her equipment set up and going. Mom is beginning to feel uncomfortable being alone and this is going to make life much smoother for her.

Trish was pleasant and answered all my questions. She made it very easy to get the equipment I was interested in. No pressured sales and I appreciated that from her. She gave me the facts and we got the order completed. Thanks for a great experience doing business with Bay Alarm Medical.

This company is out to take your money. I have been with them for over 2 years. The main machine started to act up (beeping at random). We called the hotline. They didn't real know what to do. That goes on for a week so my mother said since she is moving in with my sister temporary why don't we just have it disconnect for now. She can re-activate it a year from now when she moves back home.

Julliene ** was the customer service rep who helped me today to cancel my Mother's service. She was so patient and kind with me, even after I accidentally hung up on her. She made sure I had all the information I needed to return the equipment to the proper address. I hope all of your employees are as awesome as Julliene.

My initial contact, and subsequent order, was taken by Rachelle **. She addressed all of my questions with easy to understand answers and helped me select the appropriate system and accessories for my mother. Obtaining this system will ease our mind and let us know our mothers is just a button away from help at any time.

Our experience with Bay Alarm has been first rate. We had ordered the product for my mother. Any time we had to deal with customer service for a question they were always helpful and willing to go the extra mile. Unfortunately, mom refused to wear the device and we are in the process of returning it but even during that interaction the representative was helpful. Would definitely recommend the company to someone else.

I've called twice to Bay Alarm Medical. The first time was to ask questions about their product and service to supplement the online research I had done and the second time was to ask for assistance in correcting a mistake I made when I placed my order online. Both times I called, I received outstanding customer service. I was very pleased, appreciative and impressed with their knowledge, care, concern and promptness. It's been an outstanding customer service experience.

I called Bay Medical today to get help with the life alert that I recently purchased for my mom. Your customer service rep, Karina helped me with reactivation process. She is very professional, friendly and knowledgeable. Within just a few brief moments she had us reactivated and running! It was nice to see the good support behind your product. She represents your company very well. Thanks Bay Medical!

After reviewing websites and reading review about medical alarm companies, I settled on Bay Alarm for my mother. Over the course of a week, I called back a number of times to have questions answered and services confirmed. Every CSR was pleasant, knowledgeable, and did not try to sell me. They offered suggestions based on their experience and that was much appreciated. I became a customer and over the past 3 weeks as we got my mother set up, my questions were answered with the same friendliness and professionalism. My mother has already had a false alarm and mentioned that the person on the phone was very nice. It is a difficult situation when an elderly parent needs this help. Bay Alarm Medical helped the process for me and my mother.

My land line went out today and won't be fixed until tomorrow. Called your company and service rep didn't know whether I should unplug alarm or not so she had me call the main center which I did. No one ever called me back. Not very happy with this.

My experience with the agent at Bay Alarm was very pleasant. I spoke with Ashley and she was most helpful and enlightening on answering all my questions. After speaking with her, I decided to place an order based upon the peace of mind I had received from her. Thank You Bay Alarm Medical for having such pleasant and knowledgeable staff on hand. Hats off to Ashley!!

Because the monitor is in my office in a pretty sound-proof apt., I have never been able to communicate with you that way. Once when I fell you called me after getting no voice response (good) and once you sent help but didn't call me after getting no voice response (I would have told you I didn't need it; I was up). And at least once the fall detector did not work and I called you.

This company has been awesome for the last few years. It has given my parents independence and me peace of mind. My father passed away last month and now my mom lives alone. Her phone had been off and the company called just to make sure all was well. They are wonderful!!!

Bay Medical has been a godsend to me for several years. The staff is knowledgeable, empathetic and professional (during the few times I've needed to call). And the actual device has always functioned perfectly. Thank you, Bay Medical, for keeping me safe and my family assured!

My mother moved to a new address and I needed to update her address and new phone number information. I called this morning and received fast and prompt service. I did call last night after hours and updated Bay Alarm with the same information. The person I spoke to said I also needed to call again during standard working hours because you will only hold the information given after normal working hours for 30 days. When I called in today during regular hours, you told me you couldn't locate any record of the information I gave last night, so I had to start all over again. Thank You!

We could not have been happier with the service we got today. Pleasant, helpful and courteous as she answered our many questions. We look forward to using the medical alert system. We didn't feel any pressure from the person helping us. Thank you.

We are very pleased with our service. The initial setup information was clear and calling their help number provided us with easy and very courteous information. I used the service once in an emergency. I was so nervous that I was calling 911 also. :( They helped me keep the situation calm and under control until help arrived. My only suggestion would be they answer much quicker when I hit one of our buttons. It just seems like a long time to connect. Thank you.

I purchased this system for my 92 yr old mother and I'm very pleased with it. It was so easy to set up and I was also pleased with the customer service rep that assisted me during installation. Now that my mom has the system I can go to work and not worry so much about her being alone or afraid of her falling and waiting on someone to find her.

My Mom had fallen and was unable to get up. She hit her head on the corner of the wall. Since she is on a blood thinner, she bled profusely. Her auto detect necklace saved her life! The doctors said that she would've bleed to death. Thank you Bay Alarm.

I have had no experience to report so far. I do have the peace of mind that I will have aid if the occasion should arise. I will continue to check in to confirm the system is all working according to the plan and do appreciate being able to do that. Thank you very much.

Ordered Fall Protection device and coverage, Jessica was very courteous and helpful. We are glad to be Bay Alarm Medical customers and enjoy the safety and security this service continues to provide our mother! With the ability to customize the notification process, it makes those who need to be notified very efficient.

Extremely satisfied with the information provided over the phone to confirm what I had researched online before ordering. Rachelle was more than helpful, understanding, and pleasant to work with to complete my order for my father's home. Looking forward to the system arriving and for the help from Bay Alarm services in keeping my father safe.

I was very happy with the customer service representative. I did suggest that in the future when a customer is notified of a low battery that you let them know a new device would be sent. People were trying to figure out how to change pendant battery.

Our family has been very pleased with the service from Bay Alarm Medical. Instructions for setting up & operating the equipment was excellent. Response from employees to questions/concerns were answered clearly & efficiently; extremely good communication from employees manning the company telephone line service. Very efficient, effective & professional business. Thank you.

Contacted Bay Alarm in person since the office is just down the street from my work. We were having concerns with a two-year-old box. From the time I made contact with the company I have received nothing but the most caring help from the time I step into the office with multiple employees asking if I have been helped off. If I would like a glass of water your customer service is stellar. Keep up the great work. We did replace the unit and now works great. I hope we never have to use it but it's nice to have since our mom is 95 years and still going strong sharp as a tack. Thank you from her children.

Everyone I have talked to about the Bay Alarm Med system has been very helpful. I have spent a lot of time reviewing the different companies and have been very satisfied that I chose your company for my mother's medical alert system. Everyone I have talked to has been polite, kind and helpful. Thank you very much.

During this emotionally draining time, Trisha was so very helpful, courteous and efficient! No hard sell tactics, which I totally appreciated. We're hoping this will give our family peace of mind knowing our dad living in a rural area has a safer environment. Thank you!

Rachelle ** was knowledgeable about the products and services in my call today (12/27/16). She answered all my questions and helped me to find the right product for my in-laws. She established a very good first impression of Bay Alarm Medical with me. Hopefully, your products and service will maintain that level.

Regretfully it was short lived but we were happy with the service as long as we needed it. Excellent customer service!!! Courteous, helpful, fast... I would, and have already recommended the service to other family and friends. Keep up the good work.

Jessica assisted us with programming manual buttons and answering questions regarding customer information form. She was very polite and patient. She also knew the answer to all questions and provided competent advice. She did a good job.

Your staff member was very helpful. I was very pleased with her service. She answered all my questions in a very professional manner, all customer service persons should be so nice. I would recommend your company so far. I hope that the good service continues.

I accidentally pushed the button and within 1 minute the operator came on. It was an accidental test and worked perfectly! Thanks for peace of mind! This came at a time where unexpected things can happen, especially as I am decorating for the holidays. Thank you!

Personal Emergency Response System- this certainly makes me feel very comfortable knowing I am hooked up to this system... especially when you live alone... I feel very safe with this system. I am wearing the button around my neck at all times. I highly recommend this system.

Rachel was polite and a breeze to deal with. She was very professional and knowledgeable. She accurately explained everything involved with the purchase of the "In Home" medical alert system including the individual equipment and the different plans. She asked the appropriate questions and made suggestions.

I'm Rosemary **'s daughter. Was in town for the holidays & extremely frustrated trying to resolve a power issue with my mom's current unit at **. Called & was fortunate that Kihana answered my call. She was patient as she led me through the required testing which appeared to not lead to the cause let alone the resolution of the problem. At that point she asked if I could hold which I did. She returned shortly with the resolution -- a new unit was required.

Rachelle ** did a great job explaining all of the costs and described the different options for the base unit. She was well informed and pleasant. She did not push me into any decisions and provided her direct contact information in case I decided to go with Bay. Which I did based on her customer service skills and knowledge about the service. I would highly recommend Bay Alarm based on customer service and I am hoping that the device is everything she said it would be so I can recommend Bay based on that as well. MERRY CHRISTMAS!

I just ordered the home medical alarm system for my elderly mother. The customer service representative, Eduardo **, was outstanding. He answered all my questions and did not pressure me into buying things I did not need. He was knowledgeable and polite. He walked me through the process, making it a smooth transaction. So far I am very impressed with Bay Alarm.

Jessica was very professional and received my complaint calmly and with appropriate concern when I called. Quite upset by BAM's failure to call me or any other emergency contact after my elderly father activated his medical alert device this morning. She is highly competent even if others in the company are not. Although I provided a written list of emergency contacts to BAM when I signed up my dad for the service, BAM failed to list them in his account file. I call that culpable negligence and a deplorable failure to follow through with the essentials of the service my father has been paying for. Jessica was terrific but I would not recommend BAM to anyone based on my experience today.

I contacted many different medical alert companies, but after speaking with Carlos ** at Bay, I decided to go with them. I liked the low pressure approach, which is what ultimately won my business. I'm looking forward to doing business with a company that has such high ratings and that does not require a long contract.

Jessica was excellent. I had an unusual situation and she understood what I wanted the first time I told her. She apparently is a very good listener. Also knowledgeable, efficient and courteous. You do have a stellar employee. All of your people are excellent and I just recommended your service to my sister, Bonnie.

I just called to change the credit card on file for Robert's account. Every contact I have made with your company has impressed me! The employees know what they are doing and are very polite and helpful. I feel we are in good hands. Thank you!

I called to cancel the service for John **. He moved into assisted living and no longer needs the alarm. The customer service rep was helpful but I was disappointed. There is no refund; for the 2 months the alarm will not be used.