Bay Alarm Medical Reviews

I installed my mother's system in no time at all. We then tested the device, and was really impressed with how quick the response was. I wish we would have purchased this a long time ago. Excellent, professional service.

We got this service for my mother after she suffered a stroke 3 yrs. ago. It has worked perfectly. A month ago she fell and fractured her back and could not get up off th floor. Your service allowed her contact you and the operator followed through with a 911 call and notified our family members. Thank you!

After researching home medical alert systems, we chose Bay Alarm Medical. They provided the options we were looking for and answered all our questions. Set up was simple and though we have not needed to use it (thankfully), we have been extremely happy with them.

I have only had the alarm for 2 months, but have been pleased with the ease of the setup of the system as well as the customer service when doing the monthly test. I hope to never have to really utilize the system but it gives me and my family peace of mind knowing I'm protected with it.

My daughter recently received an assistance dog in February and was heading to college in the fall. I was very concerned about how she would seek help if alone in her dorm room. Her condition causes her to lose consciousness. With the Bay Alarm wall button, her dog has been taught to push it with his nose, which will then activate the call protocols we have in place. Of course, she can push the button herself if awake and able. When we first tested the system, the monitor wouldn't work but the company immediately sent us a replacement. This has given me great peace of mind. She has only tested the system so far, but the response time and professional manner of the representative is impressive. They even agreed to call out to the dog (He barks upon command!) to make sure he is with my daughter. So far, so good.

I did my research prior to selecting a system for my dear mom. Based on reviews I narrowed it down to three. Life Alert, Bay Alarm and Phillips. Phillips Corp was very helpful. I was then referred to my local customer service. The number I was given was for a nursing facility so I was confused. Apparently, Phillips shares a space with them. Wasn't comfortable. I spoke to two individuals at the local number and both were very rude. My thought was - if I am not a customer now and this is how they treat me, I am not interested in giving them my business. Called Life Alert. The woman would not answer my simple questions. She had me on the phone for over 1/2 hr. Finally I told her I had to go. Highest price and high pressure sell. The woman called me for weeks. Called Bay. Nice and easy. Pleasant and helpful customer service. Good price. Based on my experience in selecting a service I would definitely recommend.

Had called with new credit card number but the address wasn't changed so the card was denied. Everything was handled and card has been charged plus address has been changed.

I am very pleased with the customer service of Bay Alarm Medical. Their apology was sincere. They reach out to me through email and followed up with a phone call. I was refunded in full plus shipping in a timely fashion. Thank you.

A mislaid necklace device - The young man, Rico, courteously solved my problem.

Sean was awesome! He was patient and super helpful. After a few tweaks he helped me make sure it worked. I super appreciate him and all his help, he is great at his job!

Bay Alarm Medical took care of this situation by issuing credits on my account.

From initial contact thru questions and set up instructions and several mistake alerts, I found all contact with personnel helpful, patient and empathetic. The system works very well.

We received the unit for my mother late on a Friday afternoon. Every time I plugged it in, it said 2 & 1/2 - 3 bars. But after I tested the watch unit it would say only 2 bars. This happened 5 times. So the next morning I called technical support. He researched the issue, fixed something on his end. I reset it & it worked perfectly. He even stayed on the line while I pressed the help button on both units to made sure it worked. He was very pleasant & professional. I appreciate his help.

Sean helped me install my mother's medical alert system. He was very helpful, quick and pleasant and spoke English!! Really appreciated his help!!!

We purchased this unit for our mother and called them several times for assistance because the wireless unit we ordered did not pick up signals in her area. It took us a while to try and get it to work with no success. When we asked for a refund they denied us because we went past our return deadline. Our argument was that their sales people should have told us before the sale that the unit does not work as advertised in certain areas. I spoke to a very unapologetic supervisor named Pablo, and without remorse or concern pretty much told us that we're too late and he will not issue a refund.

I installed a brand-new Bay Alarm device in my sister-in-law's home about noon, and left her about three p.m. She felt ill after we left and in the late afternoon she went to bed. She has a great deal of trouble moving about due to severe arthritis, and when she awakened she felt even more sick but could not get out of bed to reach a telephone. She used her Bay Alarm pendant to summon aid, and we received a call early in the evening that she had been taken to the local hospital. My wife and I were amazed that the time between our installing the medical alarm for her sister and the need for its use was about six hours! Thank you, Bay Alarm.

We were called by Bay Alert to complete a monthly test, and discovered that the necklace alarm wasn't working and the company was aware of it the day before, but didn't notify us. The supervisor I talked with showed a complete lack of concern for our situation. A replacement necklace would take 5 DAYS to arrive. I can't believe that Bay Alert does not provide overnight mailings when a customer's safety is involved. When I asked for a refund for the days of missing service, (5 days) I received a refund... Of $1.65. The new alarm necklace did come in 5 days, and it does work, but this entire situation has left me feeling uneasy about my mother's safety.

EXCELLENT customer service by Ashley. Troubleshooting.

Very impressed with their response to my questions and during a recent power outage. Still haven't had to implement an action with my loved one but the experience to date makes me comfortable leaving him alone and not having to worry.

I needed help setting up and testing my mother's system. Received excellent customer service from Karina! Also the man who responded to initial help alert test was very kind. Feeling great that I chose Bay Alarm Medical company to help keep my mom safe!!

The person answered my questions clearly.

THIS IS AN UPDATE--- I have been contacted by Bay Medical and have been promised that they will send me a pre-addressed label to return the equipment and that they are now willing to prorate a refund. If they follow through then my opinion will have changed. I just wish they had not made me jump through hoops to get a satisfactory resolution. Their service was good while I had it and can recommend them for that.

We've had a number of erroneous alarm calls. I understand your company is sending my mom a new alarm button for around her neck but you are making her pay for shipping for a piece of equipment that is not her responsibility for being operable. I believe you should be compensating her for the shipping.

My mother's alarm was giving a low battery signal. I had the pleasure of talking to Sean who was very kind and patient. He was very helpful and was able to get to the root of the problem with my mother's alarm. He agreed to send technical support to resolve the problem with my mother's alarm and stated that if we couldn't follow the directions that we could call back and get help.

I have not needed the alarm system so far. I have made a few false alarms by trying to find the proper place to install it in my home and people have reacted immediately to the alarms. I bought the alarm when all of my family members were planning to be out of the country and I anticipated having the need of help.

I would like to commend Ashley ** of your technical support department. I called today to report that my alarm was not working. Ashley was very responsive, courteous, considerate, and knowledgeable. She provided me with an exceptionally good experience in dealing with this problem. I could not be more pleased.

Ashley ** was the tech support I talked to. We were connected for around 20 minutes talking me through the troubleshooting process of why the system is having trouble hanging up after placing a help call. The best part about this call was it was her first call with this trouble. She was amazing, kind, extremely educated in troubleshooting. Not only did she help us, she even called back after our call was completed to make sure the system was working. I highly recommend a raise for this amazing woman. I hope she never leaves your company. I would be so proud if it was my company and she was working for me. She should be on Under Cover Boss and get a big huge thank you.

I purchased this system for my parents and have been extremely pleased with it. It was easy to install. They understand it and feel safe with it. The power has gone out a few times and the alarm company is immediately calling to check on them. I would recommend this company to anyone.

Button was pushed by accident [while looking in cabinet] and was able to answer emergency person immediately. But if I wasn't close to machine would not have been able to answer mistake. Personnel quick to question if you are ok but wish you could talk wherever you are.

My experience with Ashley ** was the best customer service experience I can ever remember having. Polite, knowledgeable and professional, Ashley tried several solutions to my problem before arranging to send out a new unit. This experience made me feel very good about choosing Bay Alarm Medical and bodes well for a long term relationship with the company. Thank you.

I have to say I've been frustrated just getting the alarm (for my aunt). I've made multiple calls, signed documents, and the alarm still hasn't shipped. The order seems to have been lost in the shuffle. Today I spoke with Kesha who straightened everything out immediately. She was kind, efficient, empathetic and very professional! Thank you Kesha for handling the problem so quickly and following up with me!

Ashley has a great attitude, was very helpful and a pleasure to deal with while dealing with my mother's equipment set up and installation. Thanks again.

Recently I had to use the system... That is what it was purchased for right??? I had a hard time breathing and thought I was having a heart attack. The attendant responded quickly and contacted 911 to get medical assistance moving in my direction. Additionally, they contacted everyone on my call list to notify them of what had taken place. Thank you for being there. I was very reluctant to hire this service initially but now realize that it is something that I really do need. Thank you again for such compassionate and professional service.

My son Ian ** ordered this Bay Alarm device from you around June 20. Unfortunately, it arrived after he had gone away on business, so I connected it but had trouble. It disconnected my internet. So on Monday June 27 I called your support number and I was helped by Mari (Maori). She was wonderful, very patient, very knowledgeable. She stayed on the line, while I tried out my phone and internet and stayed with me till I was completely satisfied. It was a delight working with her, she was very pleasant and friendly and made an anticipated stressful encounter very easy. I hope all your agents are as good as she is, I must commend on hiring the right people. I certainly will not have any problem recommending you to friends. Please tell her about my satisfaction. Thank you.

Excellent Response to Test Contact - I am the daughter of Mildred and we had her press her call button to show her how it works. The response was great! We were then given the customer service number to ask if alarm and fall button combo was waterproof. Ashley told us she and her co-workers actually placed it in water to test it. What a great testimonial! Trying the product you sell. She reminded us to hang the pendant as opposed to setting it down to prevent accidental activation and not to sleep with it. She was very upbeat and friendly and Mom who is 82 said she would like her as her personal person to answer any alarm she may activate. She was an instant hit with Mom. Keep up the great service! Our tests indicate quick and friendly service with a very reasonable cost and simplicity that allows for ease of use. Thanks again!

The company offered a good product at a fair price.

My experience so far has been great. The salesperson online was extremely helpful and patient. The equipment came quickly and I have had no problems with it.

To be honest with you, I switched from another company due to poor service and had a two-week or more delay in getting my mother her alarm system because the address with the "apartment number" I entered in the self-serve online order system was never put on the shipping label and therefore the item sat at UPS in Auburn, ME for two weeks while my mother had no device. I called and the person was semi-rude and did not acknowledge the mistake even though he knew what happened. He just said it is at UPS. Over 10 days later I called again and then found out the story and called UPS myself to have it delivered. Any change or modification of address has to come from the shipper, you.

I have activated the button a few times when I brushed up against something. I did get a response from you and explained that it was an accident.

My mother accidentally pushed the alert button and The Fire Medics were there immediately.

Your respondent, Ashley, is an invaluable asset to your firm. She answered all my alarms and gave solutions to any anxieties. You made me proud to have chosen Bay Alarm. Thank you for your prompt response and for having Ashley as a respondent.

The alert box has poor sound. It is distorted and loud. Difficult to understand.

Had an incident within the first month of installation... Bay Alarm called me right away (my father has hearing problems and could not hear the alarm company speaking to him over the intercom system). I left work to get to my father, the rescue truck came right after that. Your employee was courteous and professional. I am relieved that I had Bay Alarm system installed for my father.

My wristband came off twice. Once during the night while I was sleeping. Is there another way to secure the wristband? If so, please advice. Thank you.

Your customer service is fabulous! I feel very secure knowing that there is always help close by!

I had occasion to call Tech Support and was directed to Ashley **. She was friendly and very knowledgeable and was able to explain the problem to me in terms I could understand. When, on a subsequent call, I told her I was very frustrated with the company and considering discontinuing the service, she went out of her way to satisfy my concerns and retain me as a customer. You are lucky to have her and I couldn't recommend her more highly.

Product arrived promptly and was easy to set up. The necklaces for my wife and myself have become second nature and are not uncomfortable. We like the peace of mind it affords our children as well as ourselves.

Having a parent with dementia that, at the time of setting up her medical alarm, was still living on her own, it was such a relief to know that Bay Alarm staff were there 24/7 if my mom needed help. She didn't always remember to push her button, but when she did there was immediate response to her call. Thanks for a job well done.

Today, I had to cancel my mom's service with Bay Alarm but not because of any problem with them. Instead, my problem was with Frontier Communications. Our land line keeps going down with weeks before it goes back up. So we are switching to a company that can offer a GPS system, fall alert system and be used at home, with speaker in the device - all in one - so mom will wear it. Right now, Bay Alarm doesn't offer that. However, I highly recommend this company and have consistently found their customer service to be some of the best of any company I have used. This morning, Katie was extremely helpful and sympathetic to our problems. There was no wait time to speak to her, she offered the best options she could, and worked with me to cancel when we realized they could not offer what we needed. Excellent company; excellent service!

Luckily, no use at this point. Easy to set up and test. Received unit quickly. Learning curve for elderly recipient was short. Only complaint so far is no acknowledgement that you received the contact information sheet/call preference by email/fax. It would be nice to know you have the information on who to call.

Quick response time. I was not even aware that I had pressed my necklace monitor button that signals distress, but I received a call from your monitor to ask if I was in need of assistance!

The problem I have with the monitor is with the "fall alert." It is so sensitive that I have had it go off when I am in the shower several times. Had to jump out and run to the machine dripping in order to tell the person I am ok. No problem. It needs a way to be shut off when something like that happens. BTW, I am very hard of hearing so I can't hear the inquirer when I am in the shower - which is why I go to the machine to speak with the inquirer.

I live 600 miles away from my mother and your service give me peace of mind to know she is OK. With the great range of your product she is not confined to her house but is able to get in the yard and garden.

I got a Bay Alarm Medical alert system for my parents, and am very satisfied. We like the small size of the pendant, and it works from anywhere in the house and even outside. The call center responders have been well spoken and courteous. I also like the fact that the company was low pressure during the ordering process.

I am writing on behalf of Patricia ** (she does not have internet access). We are thrilled with the promptness of your company's response. At the beginning we had a couple of false alarms as we got used to the sensitivity of the fall button. However, on two occasions already, paramedics have been alerted and have been able to get Pat the treatment she required. It has given us as family such peace of mind and has given Pat a sense of security knowing help is there should she need it. Thank you.

I've had my emergency button for only a few weeks and have already had to use it once. The service was prompt, friendly and respectful. I feel so much safer knowing help is just a push of a button away!

I researched all systems and chose Bay Alarm. User-friendly. Good, easy system for my 90-year old mother who lived alone in Oklahoma. Provides both of us with confidence that help will arrive to assist mom if needed. Personnel excellent when addressing questions and placing order. We both love and have recommended Bay Alarm to others.

Very easy to get started. Customer service was very helpful. Would definitely recommend to everyone.

Equipment was delivered exactly as ordered. Setting up was simple. The only glitch is that, because I ordered the alert for my mother, the service reps think I live with my mother, even though the equipment was delivered to MY home at a different address than the service address.

I have been very satisfied with my Bay alarm system. When I have accidentally activated the alarm, I received immediate response and the operator was very polite and efficient. Thank you for providing such excellent service.

It got set off the first day I got it. I was not happy and it's now on the lower part of my scooter where I can reach it if I need it. I have my scooter with me wherever I go. Please call me to discuss this problem, whether it might be better to have it around my neck or whatever.

The purchase and setup of the system was flawless. The only reason I gave 4 stars instead of five was that I never received a confirmation that my contact preference information was received and approved. Have not had to use the service so cannot speak to that, but I would recommend this company.

Ashley was very friendly and helpful when we had questions and problems with my new medical alert system. My son talked to her and every question that he asked was answered. I had problems understanding the voice on my machine because it was too loud and made the speaker rattle, so she recommended to tell them to speak a little softer. We were also getting a random report from the machine telling us to"check the phone line" and she thought perhaps that was a faulty telephone cord, so she is sending a new one. She was very patient with my son's questions. Thanks.

The idea of your service is a good one. However, we set up the equipment and made our first trial call to make sure it was all hooked up and it took 40 seconds for my call to be answered! That is way too long if a person cannot breathe. We will be cancelling the service. Thank you.

Very friendly service. Patient. Sometimes hit button on alarm by mistake. Some difficulty using product with Alzheimer’s patients. Would use product again.

I purchased this system for my mother-in-law. It was very easy to set up and the customer service during the testing process was very prompt. And their voices came through loud and clear. She has had not had to use the system yet, but I feel much better knowing that she is wearing her new necklace!

I have had several technical support problems and your people have been fantastic in helping me settle the issue. Thank you very much.

I fell and was unable to get up. The service was perfect. EMS was called and they came and helped me. I'm so glad it worked. Just sorry I had to use up.

Everyone has been great.

Resolved see prior comments.

Just recently subscribed. No occasion to use service yet.

Not too uncomfortable. The strap was too long, so I cut it shorter, then had to melt the end because it was raveling. Fortunately, I haven't had to use it, but I wear it when I am alone. Some concern about getting it wet when I do dishes, etc.

The few times I have had dealings with Bay Medical has been superb. Everyone is terrific. I appreciate their caring about my safety and well being. I'm so glad I chose them.

The ordering process for my system was as painless as possible. I now feel quite a bit safer in my home when I'm alone.

Rachel was very helpful with getting this system into my Mother-in-law's home. She answered all my questions and we couldn't have done it without her help! This was for Janet ** in Sheffield, Alabama, at **. Thanks again Rachel!

Thus far we have received two alarm calls from Bay Alarm relating to my mother-in-law and in both instances help was dispatched appropriately.

I have not had to use this in an emergency. A couple times I accidentally hit the alarm. The response was immediate and the person(s) who replied were very understanding and courteous.

In the six weeks I have had the service and equipment, I have had to rest the equipment three times. AT&T is not a reliable cell phone company. You should have had several options for cell companies.

I initially had trouble hooking up the system, so I called tech support and Katie patiently walked me through the process and then answered several questions for me as well. We then tested the system and emergency operator came right on the line loud and clear. We advised we were just testing. Later on, we tested again and got the same immediate response. My dad falls A LOT, so this gives both of us peace of mind. Thank you!

Have not yet had to use device - but certainly feel secure in the knowledge that help will always be near.

I researched the company online and compared to another similar company. I was impressed by the products offered and their reasonable price. Talking with a representative was a pleasant experience as she was very helpful and explained things very clearly. It was easy to set up the product when it arrived and when I encountered an issue they were very quick to help me resolve it. I would 100% recommend them to anyone looking for the safety afforded by this system.

Six weeks after I got the Bay Alarm Medical system for my mother, she fell and broke her hip. Although the fall alert necklace failed to activate the alarm automatically, she pushed the button and Bay Alarm responded immediately. They called the rescue squad and gave them the code to the lockbox on the door knob containing the door keys. Mom was taken within minutes of the fall to the local hospital. I highly recommend Bay Alarm Medical.

Sarah was awesome rep... excellent product & price. Very happy w/ your co., & its representatives... Why not get into the cable industry also...?

I am alone since my husband died in December of 2015. It is a great comfort to me to know Bay Alarm is there. My family lives in another city, so they are much more at ease with my living alone. I accidentally pushed the button on the first week I had it, and immediately I got a call asking if everything was okay. Thank you for providing a way for me to live in my own home!

First I did my research and still went with your company. My research suggested that you do not do well in customer complaints. So here is my story. I ordered your system for my elderly parents. I ordered 2 emergency buttons (one pendant and one watch type). The watch button was not in the box which was opened a couple of weeks after delivery (I am busy and I asked my parents to wait for me so they wouldn't screw up the simple installation). I emailed Rachel whom I order the system from on February 18th... It's now March 22nd. I have still not heard back from her or anyone else. I am busy and really and quite disappointed and at this point would never recommend your company. I am marking my calendar on March 22nd. My guess is I will never hear from your company. I sincerely hope I am wrong.

Have not had to use yet (thankfully) but the peace of mind for my wife and myself is so worth it!

My rep did a great job. I was testing and hit the button twice which messed everything up, but she was able to help me get it resolved.

Medical alarm and fall protection. Very pleasant to work with and very helpful.

I have been using Bay Alarm for only two months but have had an excellent experience so far. Rachel was very helpful getting set up. My power has gone out twice and I was called right away from Bay Alarm to check on me. Thank you for being there if I need you!

I recently set off my alarm while working in my bedroom. I have a moderate hearing deficit and the Bay unit is at some distance from my bedroom. I received a call from a friend asking if I was okay and I replied that I was fine. She told me Bay had received an alarm and I had not responded. While we were speaking an emergency unit appeared at my door. I was very impressed with Bay's response to the alert.

I like that I can see quickly the help button and that the response is very fast! Recently my neighborhood experienced a power outage. You people noticed. You called asking me to check the machine's line so that it would not be running on the battery.

I would (and have!) recommended Bay Alarm to people who asked how my mother was getting along on her own. I told them that the system was very simple to set up and the response was flawless the one time that she needed to use it!

After speaking with tech support, which was both quick and pleasant, and testing the system again, the quality and response were better than the first time. Loud volume seemed to be part of the problem, but she said that is preset and can't be changed. She said she would put a note in the file to be sure to speak slowly and clearly. Was very happy with their prompt willingness to help and troubleshoot possible causes of the problem.

Am very pleased with size and fit. Also had a question about neck band. The young man that helped me was great. No problems.

I ordered bracelet and received necklace. Can you please send me the bracelet?

I was able to test one of the new buttons, however when I tried to test the second one, it didn't seem to want to work. I called the 877 # and spoke with Karina, who talked me through the test. I found her to be polite and in the process, she knew what I had done incorrectly. No problem... everything is working. I did note however, that the monitor had a lot of interference and it was difficult for the dispatchers to hear me both times. I don't know if that was on my end or not. I do thank you for your good service.

Bay alarm responded to my complaint very promptly, and I am satisfied with their solution. I appreciate their understanding of my difficult situation.

Bay Alarm medical has policies which promote unfair treatment of senior citizens, due to unfair requirements for return of medical equipment which she was unable to use and inflexibility with returns. My mother purchased the Bay Alarm Medical alert device and upon getting it set up, realized that it does not work for her. She found the bracelets to be cumbersome and difficult to take on and off, which she was required to do regularly after taking a shower. She did not want to wear the necklace because it was uncomfortable her for as well. As soon as she realized this, she had me call Bay Alarm Medical to explain that she was going to be returning and make sure that she would receive her money back. (I am serving as her representative because the logistics of calling and making complaints would be too hard on her right now).

Lady who took the order was very nice.

I have been very pleased with your products after I realized how sensitive the necklace was. I ordered a wrist alarm to wear at night as I was setting the necklace alarm off while in bed.

I have thankfully not have had a chance to use your service for an emergency. I have only accidentally touched the button. The response was very fast to my need.

I really haven't needed to you the system yet, but it makes me feel more confident to know that I can get help in an emergency. Thank you!

Not happy with the product or process. Will be returning and canceling the service.

Everyone I have dealt with at Bay Alarm have been very personable and helpful. My only issue is when I wear the token on my neck - I seem to bump it and make it go off. It is a good feeling to know they are there if I need them.

All contact with company and materials received EXCELLENT. Wristband setup and test went well. Pendant signal not read by base. Need guidance what steps to exactly follow to remedy vs having to contact customer service. Also, the questionnaire has a column regarding contact 911 first as it lists the family members contact sequence. Much confusion and two calls to customer service did not resolve the issue since no one wants to wait on calls to family vs 911. Very confusing. Needs better wording or just say if in the initial contact with the call center a determination will be made to contact 911 immediately.

A few times lately my button went off accidentally and the representative responded immediately and was extremely courteous and understanding. I'm confident that if I need help that I will get it immediately.

I accidentally pushed the HELP button, and the response took perhaps a half minute. I explained and they wanted to be SURE there was no emergency. Thank you.

Our mother accidentally hit her button and you contacted all of us on the list. EMT were at her house before any of us. Awesome!

I chose your system over others after much research. My mother is 87 and still quite independent. Still, her laundry is in the basement and she has already slipped on the stairs resulting in a broken wrist. I am pleased with the distance and the GPS system. I am much more secure knowing that if she should require help at home or out driving it is available. Thanks.

Fortunately have only had occasion to use once when accidentally the alarm went off. Very pleasant rep helped me reset.

We were using the Bay Alarm Medical service for 3-4 years and paid by the year. Luckily we never had to use the system except for tests which always went well. Our renewal was in August 2015 and we paid as normal. In February 2016, we had to move my father to a skilled nursing facility. I called Bay Alarm Medical customer service to find out the procedure for cancelling, sending back the equipment, and getting a prorated refund for the remaining 6 months we wouldn't be using. Bay Alarm Medical does NOT do refunds! I was also informed that if I didn't get the equipment back to them by August 2016 I would be billed monthly until they did. I don't like paying for services I don't receive!

After posting my negative review of Bay Alarm, one of their customer service representative, Gjenes reached out to me and offered to refund the unused portion of my Grandfather's service pending I return the device and necklace along with a copy of his death certificate, which was delivered on March 2, 2016. In addition, she requested that I update my review and star rating in order to receive the credit.

From the initial call to the last testing phase, the associates at Bay Alarm were professional, knowledgeable and provided outstanding customer service. FAST shipping, high-quality products, and A+ service - Thank you, Bay Alarm!!

I just signed up my Dad for your in-home cellular service with fall detection. Trisha ** was the representative that guided me through the process and provided me with valuable answers to all my questions. She was friendly, appreciative and very professional. I look forward to doing business with Bay Alarm Medical.

Went off all the time without hitting it. Sent two new alert necklace for low battery calls, nothing helped. The repeated and repeated calls for low battery was just too much to deal with and their only fix was to keep sending new one. Don't waste your time!

Overall, my Bay Alarm Medical experience was good.

Called in for our monthly equipment test last week. The staff is always great when speaking to me or my Dad. I am very satisfied with Bay Medical.

I was delighted with her professional yet personable kindness in helping me. She was well-informed and communicated patiently and clearly. I can give no higher praise. Rachel made me feel comfortable even when I needed to ask the same question again.

I've not needed to use this service yet, but feel confident with having it and the door lock available for use... All employees were very helpful in setting up the original system, which was complicated due to AT&T connections, so I thank you.

Just wanted to make sure my credit card was up to date to renew my mom's alarm device. She was very polite and helpful. So nice not to have to talk to numerous people to get it updated. Thank you for all you all have done this year for my family.

Trisha ** was most helpful and patient. I don't know how she does it and deal with old people. She walked me through the DocuSign and was very patient doing so. I finally got it and completed it. She's great!

Always prompt, courteous service. Representatives speak clearly with excellent volume. Other than testing, the only occasion for use so far has been an accidental pressing of the button on the necklace. We know it works! Representative was friendly and in no way put out by the "call" being a false alarm. Excellent service that we hope, of course, that we never have to use. Great comfort in knowing that there is always someone on the other end of the line. Excellent range on the remote button, throughout the house and outdoors - as advertised.

The Alarm system has been great for our family. It has been the difference between life and death at least once so far. Twice the paramedics have helped. There have been a couple of glitches with the electricity going out, but well worth the hassle. The contact people are very knowledgeable and kind. One improvement I would like to see is to have Bay Alarm pop up when you call. I have answered sales calls a time or two thinking it might be my aunt in distress. Once in the middle of Sunday morning church. Thank you for the great service.

We purchased Bay Alarm for our mother. The installation was very easy and the unit worked exactly as advertised. Recently, our mother fell at night and used the bracelet to alert that she couldn't get up. Bay Alarm called immediately and we were able to help her up. Everything worked exactly as we expected and we are extremely happy with this service. It is excellent and cost effective.

The delivery of my equipment was prompt and complete. Technical support for range testing of my personal button was very effective and Karina ** was clear, friendly and courteous in helping me resolve a problem.

Checked out some competitors. But got a good vibe about your firm... Especially because of the intelligence/quality of the employees I dealt with on the phone. A runner in my research was actually less money, but I choose your organization for the reasons cited above.

Your rep was very helpful. Thanks.

I hit button twice accidentally. Operators were very quick to answer and were very courteous. At this point I am quite happy with your service.

Everything was explained clearly - all questions were answered - a very smooth process.

Since we have gotten the Bay Alarm Medical device, I feel more at peace and so does she. That if anything goes wrong, she just needs to push a button. This is a wonderful and much needed product. Thank you.

Customer service rep, Trisha was very friendly and answered all my questions and concerns.

Easy set up, rapid response to the help button. People confirm who they are talking to and what, if any help is needed. Wish the alarm button came in wrist band as I have set it off accidentally more often than not. It is very sensitive therefore doesn't take much to set alarm system off. Also should have account access on internet site.

I have been a customer since Nov. 2015 and would like my free month's service plus for people that recommended your company. I was told by Consultant Bryan ** my neighbor Dolores ** was not accepted as getting one month's free service for recommending Bay Alarm and then gave Barbara ** name as also recommending. I was later told both would get discount plus myself as it was a error on your part.. When will that happen? I also want to change billing to every 3 months which would be cheaper for me. How do I do this?

New order. Trish made it easy and was very helpful.

Trisha ** - EXCELLENT RESPONSE AND SERVICE!!! Paid: 6 months (Semi-annual), In Home Medical Alert Fall Detection Wrist Button.

I am new to the service and have had very positive interactions with the staff. They have helped my daughter set up my service and have always called promptly if I accidentally hit the button. Thank you!!!

I spoke today with customer service representative Trisha **. She was pleasant, patient and gave a wonderful description of the products/services your company offers. Her prompt, polite and thorough responses sold me on your company. This decision is not made lightly as it is all about a loved one's safety and protection. I look forward to working with your employees as needed, and Ms. ** deserves recognition (financial and otherwise) for her excellent representation of your company.

Ordered a medical alert system for my father today with Bay Alarm Medical and the woman was very helpful and informative.

Have installed the system for my father, Bernard. I have been very happy with the quick and courteous response of your agents when we have performed test calls. Fortunately, we have not had a real emergency but I do feel more at ease knowing my father is protected. One disappointment however. We purchased the wristband help button for him and the band is so difficult for him to put on that it is useless and sits on his nightstand. Other than that, our family is very satisfied.

I was just about to throw the system out the door when I realized I should call someone. I talked with the most calm, caring, happy woman that eased all my anxieties about why I couldn't set up the system. She guided me through the set up which was hard because of the specific wiring of my mobile, and stayed on the line. When I finally got connected and actually pressed the help button, and got the person at the other end in under two minutes, very impressive!!! Ty so much Katrina!!!

I signed up for Bay Alarm Medical. I got the service as a gift. They asked for the contact info of the person who would use it. I hesitated and explained that it was critical that the service should contact me exclusively for billing issues. They explained that they only needed my friend's contact info since the service would be used by her and involved her number and address. So I agreed and paid for a year in full up front. My elderly friend did not want the service. I called Bay Alarm to cancel. The agent said "No big deal." I wouldn't get a refund, but there would be no further charges. She didn't ask for anything in writing.

I am very pleased with my system so far. As a new customer, I have not yet needed to press the button for help. I am, however, reassured by the presence of the unit in my house. The times I have tested the system, the operators have been very friendly and understanding. I would highly recommend this system.

As far as the above star review... I put 3 stars because I am really not sure. I purchased the in home medical alert system for my mom. Set up is supposed to be easy. It was not too bad but I was hoping to be able to set it up in a central location in her home. The only place possible is kind of far from where she is for part of the day. If my mom needs to access the phone box, she has to go up 2 flights of stairs to her bedroom.

Necklace was not working properly. The gal that helped me to get my account straight for my visa card also helped me to fix what was going on with the necklace for the fall alert.

I had trouble resetting unit, but was helped patiently by the young lady. Thank you!! Whenever I do a test trial, reps are always courteous to ask if we need help. Thank you Bay Alarm!

I recently set my parents up with a Bay Alarm Medical alert system. I am exceptionally pleased with their customer service. All representatives were very knowledgeable and helpful during the whole process and were able to answer all questions I had.

We have been very pleased with the rapid responses and my wife feels comfortable leaving the house as she knows if I fall someone will be here shortly. We are very glad we bought Bay Alarm system. At this time I am in a rehabilitation facility.

I have not actually needed help but have pushed button accidentally. The people at Bay Alarm very promptly answered and were extremely nice and helpful. I have recommended to several friends. So far none have used these services. I like the fact that the spoken language is very easy to understand.

I am more than happy with both Shyra ** and Rachel ** in assisting me in the process of ordering a medical alert bracelet for my mother-in-law Virginia **, who is hard of hearing and wears hearing aid. The family has called numerous places to compare. The first day Shyra sent email to my husband with description of what we talked about on the phone. Both are very caring consultants. When or if needed again we will not be comparing other companies to only wait for information to come in the mail. Bay Alarm Medical will be our first choice. Much appreciated and thank you as this is a hard time on family members. So I sincerely say Thank You to both Shrya and Rachel.

Contacted a service rep (Trisha **) by internet. She was very professional, offered to call me direct and she explained every detail. And signed my 100 year old Dad on for their service. Was impressed with her product knowledge and her ability to guide me in the exact direction I needed. A pleasure to deal with.

I am very thankful for the excellent responses given. Although my calls were made by my touching 2 year grandson, the response was right away and the operator was always very understanding and polite.

It was easy to call and obtain the information necessary to cancel my mother-in-law's account. I really appreciated the friendly service at this difficult time in our family's life.

Recently received the alert system. My son-in-law set it up and was testing it when the unit did not reset after a few tests. He called the monitoring service who transferred him to technical assistance. With the help of technical assistance providing direction over the phone, the system was rebooted and has worked fine ever since. The assistant was very helpful and courteous. Thank you.

Rachael was very helpful and answered all my question. I was very satisfied with the level of service provided by her.

I ordered the service for my mother who is 89 years old and recently had a heart attack. My brother hit the HELP button on Bay Medical's device and the response was immediate and the ambulance was there in no time. Bay's employees extremely helpful and courteous. I would recommend Bay Medical as the number one pick for anyone who needs the services they provide.

Shyra is the most courteous and professional individual with whom I've ever dealt in a business transaction. She is truly an asset to your company. I commend her highly.

Leslie was very thorough to help me set up new account information, polite and patient with kindness. Super rep!

Shyra ** was immensely helpful when my mother - Sara and I were unable to get our equipment set up properly. She talked us through and was extremely patient during a 3-way conversation that had her and I on a landline and my mother and I on a cell.

Would never recommend Bay Alarm to anyone!! 1st time help was needed all went well. 2nd time no one answered call button. My mom-in-law laid on the floor for an unknown amount of time. When I canceled this account I was told they didn't know what happened. I was also told that I would be refunded the $ amount we paid for the 3 mos. Didn't happen. I would give you a -10 if possible.

Jessica was outstanding!!! Thanks so much!!

Had a very small issue before unit was delivered but it was handled in very satisfactory way. I renewed the contract two more times. The service is excellent. Mom is getting a unit through medicaid.

I just wanted to tell you what a pleasure it was working with Jessica today! My last remark to her was "this was a lot easier than I thought it would be" and it was! Thank you from our family for Peace of Mind!

I am VERY pleased to update my review. Bay Alarm Medical has resolved the issue to my satisfaction.

The CSR I spoke to was able to resolve my issue and questions in a courteous and expeditious manner. She was very capable and knowledgeable and assured me that the issues were resolved and gave me instructions regarding the low battery issue. I was very impressed with her high level of customer service!

Once the package arrived at the shipping address I called Tech support & talked to Katie. The way she walked me through the initiation process it allowed me to overcome the emotional aspect I was experiencing after learning my ex-wife had purchased this product for me. Never in my life did I ever imagine having a need for this technology. Katie, with her empathic caring personality, made me feel completely at ease during our conversation. Thank you for providing the support staff that has given me the peace of mind needed to accept my need for this technology. Thank you Katie.

My daughter found your representative very helpful in explaining how the system works and how to activate it. It is just what I need to feel help is close by, if I should need it. My daughters can feel confident that someone is available when they cannot be here.

I ordered a medical alert system yesterday, and customer service exceeded my expectations by far. Monique was outstanding. She answered all of my questions and concerns fully and clearly. She asked me relevant questions. She assessed my specific needs. And she did all of this in an empathetic, yet professional manner. I really appreciated her compassionate nature. This is a difficult, transitional life event and I dreaded making the call. But Monique was wonderful and made my experience a great one. I will highly recommend your company to others.

Your customer service agent was very pleasant, informative, knowledgeable and a pleasure to speak with. Based on her exceptional ability to "sell" the product, I made my decision to go with Bay Alarm Medical.

I had installed Bay Medical a few weeks before I fell and needed their assistance. Evidently I had a virus and it caused me to get very dizzy and I fell. I had shoulder surgery a few weeks before and it was difficult to get up and I was nauseous. After pressing the button, I was immediately in touch with a representative. I asked that they call my daughter and she was contacted and came to my assistance. I am a widow living by myself. Bay Alarm gives me and my daughters peace of mind about my living alone.

Spoke with Jessica ** regarding a medical alert for an elderly parent. I called 5 medical alert companies and chose Bay Alarm Medical over the others because of the customer service of Ms. **. She was very knowledgeable about the products offered and advised me on what level met my needs. She is courteous, professional, and a very pleasant and caring person. She is the reason I went with this product. I actually bought a second unit for my wife's parents at the same time. Great customer service!

I ordered Bay Alarm Medical for myself to relieve my husband of worrying about me while he was at work. Even though he still worries, it has been a relief to both of us knowing I only have to push a button, not dial my phone which is sometimes impossible to do. The times I pushed the button by accident, the people at Bay Alarm have been nothing but cordial.

Shyra worked with me to verify the pendant worked like it was supposed to. It did not. Her supervisors initially wanted me to pay for the shipping to receive a new pendant, even though the system was delivered an hour before I called and spoke to Shyra. I felt this was unacceptable customer service on her supervisor's part and told her so. She was able to convince them that shipping it for free would be better than returning the whole unit and sending me my money back. I would hope that the supervisors have better common sense in future dealings than what they initially showed today, otherwise this will be a short lived business dealing with your company. At least Shyra was able to correct the situation.

Thank you Shyra for resetting the system. Great help.

Thank you Monique for assisting me with the account information I needed and also for protecting my mother's account by getting her permission before talking to me about this information. I am recommending your company to my neighbor. Thanks also for the info you provided on referrals.

After holding for several minutes, the customer representative was extremely patient and helpful.

Entire services received were on scale of 1 to 10---were 12.

I had to call three times before I finally got help setting up the system. I understand that other systems are much smaller and simpler.

When I had to return to work following my father's recovery from hip surgery, I wasn't comfortable with his being alone once the companion care was over. So far he hasn't had to "push the button" but I checked very carefully and the signal does reach around our entire 1900 foot plus property. I feel better knowing help is available for him at need.

We have not had to ask for help... so have really not had experience... But the few time we have talked with your crew, we are very happy with the attitudes. It help us to know that if and when we need help you will be to answer the call.

I haven't had to use it yet, but knowing it's available is comforting. Thank you!

Needed to give updated information for the lock box. Shyra was very pleasant. Repeated back information clearly. Made sure I was happy. Thank you Shyra.

We had a little confusion over the difference between the physical address where the system will be used and the mailing/billing address. The phone representatives who helped us straighten it out were very good and very easy to talk with. Thanks.

My mother lives with me and we realized the need for a medical alert system after she experienced a fall when no one else was at home to assist her. I am a retired RN and after extensive research in medical alert systems available we selected your company. Thankfully she has not suffered another fall. Each time we have tested her equipment or had a need to have a question answered the employees at Bay Alarm are courteous, knowledgeable and respond rapidly to our queries. We have the confidence that in an emergency we would receive the same top notch service Bay Alarm has offered us so far.

Called to find out if Bay Alarm had the coverage in case person falls down. Spoke to Shyra and she advise me that it is now a covered benefit with an additional $10.00 a month charge. I told her that I had told my girlfriend about Bay Alarm and that she was very interested in it. Shyra advised me that if she signed up with Bay Alarm and told them my account number that after 45 days she and I would each received a free month service. Excellent Service!!!

Home phone service not working right. Couldn't get your help number on **. Had to call you on my cell phone **.

I have been very satisfied with this service. Customer Service is always very pleasant when I have had to contact them.

Thank you for all of the help Bay Alarm provided for my elderly parents. The service is top notch. The only reason I am canceling is that they are now moving to a retirement community that provides its own service.

My mom had to be put into assisted living where they have their own alarm devices, so my mom did not need the Bay Alarm device any longer! I called to cancel with Bay Alarm! I had just paid the $239.40 for the year 2 months prior! Not only was I told that I would not be getting a refund for the year I paid, but I also had to pay to ship the base unit and the neck alarm back to Bay Alarm! Also if they did not receive the unit it would be a $200 equipment fee. What a nice friendly company to be dealing with the elderly!!

Having the necklace and wrist button gives me a sense of security because I know that I will have someone to help me with the touch of the button.

Karina was very friendly and helpful with my order.

Pros: BAM actually works. We used it in a real emergency. No extra charges for using it, including tests. Options for everything you would need, from lock boxes to cellular-phone based emergency alert buttons. Cons: I understand product recalls happen. But it's been two months and we still don't have the issue resolved. We still don't have a working fall alert button, though we have a working regular button. No tracking information for the shipping of the replacement equipment. When I talked to BAM, they didn't understand when it (if!) would ship because it was from a third company. Interactions with BAM customer service have been sometimes positive and one time quite negative (a rep shouted at my mother when there was confusion about pairing the device).

Trisha was absolutely Amazing, professional, courteous and empathetic! World class customer service! You are very lucky to have such a commensurate professional on your staff! Thank You so very much!

Monique explained clearly, patiently, and in detail my options for not canceling service and offered costs that were acceptable. She was friendly and accommodating.

I will start by saying I never had to use the device to call for an emergency. My experience is solely on dealing with the company and the return policies they have. I was told that I could return the device, and pending the postmarked date, I would receive a full refund for my charged card. What I was not told was that a tracking number was needed for this refund. On the paperwork it is recommended, but not required, however, if you happen send the device and need a postmarked date to be refunded, you will need a tracking number for your package. I had to call three times only to receive this information after sending the device.

I wanted to test my button, and I had a few questions. Karina ** was most helpful and patient with me and I was very pleased with her customer service.

My dad lives alone and his Bay alert system is like his lifeline to me. Everytime he has needed to use the alarm they have been very quick to respond and to notify me of his status. He was very reluctant and skeptical about the alarm system until the first time he needed it, and the team responded to him and provided help. Now he is a believer!