Bay Alarm Medical Reviews

Encountered problems with the original order and with the direction from your representatives resulting in a replacement of the system for our father. The supervisor I spoke to was EXCELLENT, unfortunately it was a hassle to reach a supervisor with your initial representatives giving us the typical company response.

I set up with Bay Alarm Medical for my Mom a few months ago. The set-up was very easy and Bay Alarm was patient to answer all my questions. During set-up we accidentally activated a "real" call to Bay Alarm. The response was immediately with very through questions to ensure we was safe. This gives me 100% confidence that should Mom need to "push the button" Bay Alarm will be there for her and send help immediately. Thank you, Bay Alarm!! This provides a great peace of mind.

Wearing the necklace in the shower it went off accidentally. Seems to be very sensitive. What can I do to keep it from going off accidentally in the shower? Otherwise everything has worked pretty well. It makes me feel safer. I really have no other concerns.

There is no problem. We are signed up and it is working. The registration process was great and we had a very good representative who explained everything to us. Thank GOD we have not had to use it but have the comfort of knowing it is there. Thank you.

Very efficient, conducted business in a professional manner from the first point of contact. No long term contract or high pressure sales, and cancellation was very easy. Great equipment, staff and support. Thank you for a wonderful experience during these trying times!

We had a false alarm, but the response was just what we had hoped it would be. Bay Alarm's customer service helped us through some of my mom's early adjustment problems. We are very pleased, and would recommend this service.

Even though I haven't had to activate the service, it has been very comforting for myself, housemates, and family to have it at a time when my mobility was limited. The variety of services available fits every need, every budget, and every circumstance.

Called for help with set up. Customer rep was very helpful and considerate. Performed a test of the system while she was on the phone. The emergency operator came on, I told him we were testing. Very helpful. Happy so far!

So far so good. Hopefully neither we nor our family nor friends will ever need to use this on our behalf. We tested the device once and everything seemed to work well, and any questions or concerns we had were answered to our satisfaction.

I am on the go a lot but live alone and want to have some security in case of an accident. I think the lanyard supplied with the GPS unit is very cumbersome. The unit falls just above my waist line and I'm inadvertently pressed it twice by leaning into something. I would prefer the unit to be much smaller with a less restrictive lanyard. Otherwise, I'm satisfied.

My sister, Rosella ** and I, purchased the alert system after her husband passed away in May of this year. To date, we feel everything has been as advertised and things have gone efficiently and easily. Recently, she needed to use the alarm and the response was immediate, help called and I was notified as the contact person. We received the lockbox as part of a July promotion and are very happy to have that extra layer of security.

Terrible documentation and unhelpful support department. Received a tiny user manual with 8 point type. Customer support advised me to Google videos for help setting up unit. Refused to prorate billing for unit which took two weeks to arrive, insisted that I pay for unit I couldn't use.

I called to ask about account information and Rebecca was extremely helpful and was able to answer all my questions. She was knowledgeable, informative, clear and to the point, a quality I appreciate. So far nothing but good things to say about Bay Alarm Medical.

I have only used the customer service when I set my med. alarm off by mistake. Employees are very polite, cheerful and helpful. I recommend this company to all my friends. A friend, who has the med. alert system, recommended it to me. I am happy with it.

Such nice person to speak to answered all my questions and was professional. Thank you! Covered all the bases, explained that would not pick up unless my mother was still for 15 seconds after impact. My mother has been a customer of Bay medical for many years and has been quite pleased with the service.

At this time, I have not, fortunately, needed to use my alarm service. I have tested it and found it to be prompt and efficient. I feel secure with the system. I would recommend it to my friends and family.

I wanted the device quickly, so paid $39.95 for "2-day" express shipping. Ordered on a Thursday, I expected it on Saturday. Uh, no. When I called them on Sunday to find out where it was, they "explained" that although it says 2-day shipping on the site, once I press the "send" button, they pointed out that the fine print that springs up at the bottom once you place your order indicates that it isn't really 2-day shipping, it is "2-3 business days". Meaning that although I ordered it on a Thursday, it wouldn't arrive until the following Tuesday.

With our help, my 92 year old mother still lives independently. When she finally agreed to my suggestion that a medical alert system would be a smart move and provide an extra layer of much-needed safety for her, I immediately dove into researching the various systems in today's market so we could act before she had a change of heart. After comparing a number of services, looking at features and charges, and reading hundreds of customer reviews, the Bay Alarm Medical Alert became the clear choice for us to help protect my Mom.

I had 5 questions. Rebecca answered all of them and updated our account very professionally. Thanks Rebecca! She discussed options for additional services and provided pricing for each. She also updated our contact list. Finally she ordered a wrist button for us.

I called to update the emergency call list For my mother's (Martha **) Medic Alert. The staff I spoke with were very helpful and took care of what I needed with no hesitation and I am very appreciative. Thank you!

Purchased system for 81-yr. old widow from our church... Online. Only after purchase, did Bay Alarm Medical provide four-page, service agreement that disclosed an additional $299.00 charge would be assessed if user discontinued monitoring system. This information is not available to consumer until "AFTER" the online purchase has been made.

Trisha was delightful to work with. She was professional and spoke clearly. She answered all my questions. She was clear and concise with all the information she gave me. She informed me of all the extra possibilities (add-ons) that were available.

I highly recommend Bay Alarm Medical. I researched several companies and found them to meet my needs. I purchase this service for my parents so I am notified if they fall or need medical assistance. We have used the service once for ambulance service due to a fall (and had a few times they set it off in error) and all service representatives have been very helpful and respectful.

Your responses to my mother’s calls were all excellent. On one occasion you had to work your way down the list of contacts. One of the first time call recipients thought your first words should be along the lines of "this is an emergency call" to get her attention to the nature of the call immediately, as she hangs up quickly sometimes if she suspects a robot call or sales call. But then that is Aunt Liesel.

I loved my experience with Jessica, she answered all my questions. Ask me pertinent questions to assess my Mother's needs. I was thorough in my search for an alert system. And hated the hard sell of other companies. Or the condescending manner. Jessica was courteous, warm and emailed me all information I needed to make my decision and provided her direct phone number. I am looking forward to a great relationship with Bay Alarm Medical.

Thank you this helps me and my family to know that my father has great people to be there if there is an emergency. We have tested the system a few times (a couple by accident) and every time the operator was so nice and helpful. Thank you.

System works fairly well. Personnel during phone conversations are very clear and understandable. We wish that the call response times whether because of a false/canceled emergency or not, were a lot speedier! The friendly people we've talked to at your end really reduce the stress!

I have been very pleased with all the agents I have contacted. I have not had the need to use the system but it is easy to test and set up. I hope to never have to use it but feel confident in the protection. I would recommend it to all my friends that are alone.

You have a wonderful product! The help and peace of mind you provide is without words. Your staff was always friendly and extremely helpful even through all our false alarms. I would definitely recommend your company to anyone with older parents that you have any concerns about. Thank you.

I just signed up today for Bay Alarm Medical so I do not yet have an opinion regarding the actual service. However, I called Bay Alarm on two separate occasions to discuss cost and services. I feel fortunate to speak with Rochelle both times. Rochelle is consistently polite and friendly and is upfront about any/all costs associated with Bay Alarm Medical services and equipment. At no time did I feel obligated to purchase or that she was trying to hide costs from me in any way. I am comfortable with my decision to use Bay Alarm for my mother. Thank you.

Have been very happy with your response for my father. He has not had it long but the fall button has saved him a few times already. We currently had to start a 24 hr nurses aid service because he is weak and can't walk. If he gets strong enough, we will use it again.

I asked the representative on the phone for a copy of payments made in 2016 & 2017 (for insurance purposes). Aleisha ** was friendly and professional on the phone. She answered all my questions and gave me exactly what I needed via PDF in an email. Couldn't wish for more. Thank you.

Anthony helped me and was a great listener and provided all the answers to my questions. He was completely familiar with "packages" I could purchase and between the two of us I found the perfect plan for me. Anthony is the BEST!!!

The customer service person was 100% sensitive to my needs for my Mother. I am returning the wristband and will look forward to receiving the necklace device. Bay Alarm is a service I would recommend to anyone who has the need!

I received excellent customer service today from 2 different representatives. This morning, I chatted with Mariah (online chat) about the maximum number of buttons that can be paired with the same base unit. She provided clear, concise answers to my questions. This afternoon, I called and spoke with Tylor about ordering an additional wrist button and adding the Fall Detection service to my plan. Tylor was very helpful and answered all of my questions.

Jessica was a pleasure to deal with, she was like a breath of fresh air. Explained everything and was patient. Please, see that she gets a raise in pay not to the roof!!! Called and was with a different company. Terrible service. I do hope that you folks will be great. Thank you.

Necklace to go with machine - Checking on necklace for machine without the fall down feature. Returned the one with note according to instructions but did not receive replacement. Necklace was returned on July 1 but as yet no replacement and no contact regarding adjustment in billing. Representative was very polite and said would send one right away.

I am a relatively new customer and so far I am quite pleased. Thank goodness I have not needed your assistance so far but it is very comforting knowing you are just a push away. My family feels more at ease also.

Got medical alert for mom. Jessica ** called me the same day I filled out info. Request form on website, played phone tag a couple of times but no problem on my end with that. When we did speak I found Jessica to be very knowledgeable about product and patient with me regarding my questions. Overall a very good experience and will recommend.

Rebecca assisted me in changing billing from annual to semi-annual status and added USAA discount, which I didn't have previously. She was courteous, knowledgeable and helpful. She explained that new contract would be sent via email and that I should sign and return via email.

My experience with Jessica was excellent. She answered my questions plus gave important additional information. I chose Bay Alarm based on the reviews, product information and Jessica. I am sure that your product will give my mother-in-law and our family peace of mind.

Service was excellent and very timely. Answered all questions in a friendly but very professional manner. I was most satisfied with the prompt reply to my questions which indicated full knowledge of the product. Submission via email of required documents needed to upgrade account was very quick and easily completed. Very good system.

I contacted Bay Alarm and was assisted by "Rachelle" in setting up my account. She was very knowledgeable about their products, covered all important areas that I needed to consider and answered all of my questions thoroughly. I was left feeling very confident about my choice of Bay Alarm to meet my needs.

Very thorough but succinct set up of the account. Looking forward to the Peace of Mind for an alert system when home alone. Rachelle made it very easy especially for the items needed, the discussion of options and setting up billing.

Called to make sure system was working properly after shutting off power to house. Tylor ** walked us through testing the unit to make sure everything was working properly. Tylor was very professional and courteous. Bay Alarm should be very proud to have an employee like Tylor.

My mother has a Bay Alarm Medical Alert bracelet. She recently had a stroke and was unable to push the button for help. I called to upgrade to a Fall Alert system. The representative could not have been more professional and personable. Appreciative!

I spoke to Rochelle and Rebeca today. They were very helpful and knowledgeable about the Bay Alarm Medical system. My experience ordering the system was excellent. I now have "peace of mind" regarding my parents' security and safety. Hopefully we will never have to use the system.

Mariah handled my request very promptly and politely. She was able to answer all of my questions, she quickly made the adjustments needed on her end, and provided clear guidance about an additional question that had to be handled on my end. She is an outstanding representative of your company!!!

Person I chatted with was very helpful and expedient in helping with my request! We had to change the address on our account because the person who wears the devices moved recently. It was easy to take care of this.

I called Jessica at Bay Medical with several questions concerning setting up an account for my mother. Jessica was very friendly and helpful. She walked me through the steps to complete the ordering process once I was ready. After I had completed the order she made sure that I did not have any further questions. Wonderful Customer Service.

I am very pleased with this system by being so alert. I have had no accidents to have to use the Alert button. I have accidentally hit the alert button a couple of times and the help answered immediately. In fact 3 different people answered.

I just informed her that I would like to test the system and she performed her duties professionally and yet with a lot of friendliness and patience. I was very satisfied with Lliana's performance. I have always found all the staff very professional yet helpful.

We just had questions about our new system and they were answered very efficiently. Thank you. So far all my interaction with Bay Medical has been very satisfactory. You seem to actually care. What a miracle!! I never felt pressured to order something I didn't want or need. Everyone has been very knowledgeable and helpful.

On 6/28/17 I contacted Bay Alarm Medical Customer Support. Julie ** received my call. She was professional, helpful, obviously customer oriented and from her smooth performance, accustomed to providing outstanding service. I am hearing impaired (deaf is kind of an ugly word for me ;-)) and Julie factored that in to her support, greatly helping the information exchange. Showing initiative, she took some extra research steps which turned out to be of financial benefit to me. As a "first contact" for your organization, her professionalism, knowledge, attitude and customer care are a great asset to Bay Alarm. I would appreciate it if you would convey my thanks to her and enter this in her personal file so she will have permanent recognition. If you have a Corporate spot bonus policy, she is an excellent candidate to receive one. Thank you for your attention to this matter.

Iliana and Shawn/Sean (sp?) were very helpful based on their knowledge, patience, clear communication skills and courtesy. Adam works in the monitoring department/office. He, too, was helpful to us based on the same desirable characteristics cited above.

Added emergency house entry number to file. This was missing so that there was no way for emergency help to enter my house if I pressed my emergency button. This was handled very well by the customer representative. She was courteous and professional.

Aleisha ** helped me resolve a payment issue regarding a checking from my bank. Her follow-up through to resolution was superb, and she handled the situation courteously and professionally. She spoke to my bank and things happened as we discussed and agreed. Well done, Aleisha! Thanks!

She was able to immediately answer my questions and quickly set up the additional service that we wanted. I am very satisfied with how it all went and I will continue to recommend your company to friends. Keep up the good work. Thanks and have a nice day.

Bay Alarm Medical provided my parents with exceptional service from the time we signed up to the day we had to cancel our service. Would highly recommend this company if you are looking for an alarm service which helps elderly stay in their homes safely.

I called Customer Service to check on my order. I have been unable to access my order information online and today Mariah double checked my email address. It seems there was an error in the one you have for me, which she corrected. I had used your chat a couple times over the weekend and Mariah was able to give me the order information and clear up a couple of questions. While I tried to confirm my email address during one of the chats, she said it was the one you have, but it wasn't. It seems that writing the address with the underscores didn't work so well with the chat, as today on the phone she noted you were missing the second underscore. However all seems to be well now. Thanks to Mariah for her information both Friday and today and I'm relieved the system will arrive before I leave for a 12-day trip. My husband will be the user of the system and I worry about him falling as I know he cannot get up on this own.

Mariah was very professional and courteous. She took my new information promptly and resolved my billing issue. We have only needed to call a few times with issues and each time they are handled with care and we end the call happy. Thank you for your assistance.

The service was helpful, pleasant, and efficient. I also inquired about a replacement lanyard and bracelet. The service was excellent with a hint to use a better bracelet. Your patience while you described the issues is very much appreciated. Thank you.

I had a complicated issue about having lost paper copy of mailed version of document providing access info to my mother's home. Esmeralda found that paper copy and confirmed receipt. I also sent it electronically and she was able to confirm receipt of both versions.

I ordered a Bay Medical alarm kit for my elderly parents. My mom got the wristband and my dad got necklace. My dad had a hard time with the necklace because it kept coming off when he changed his shirt and he couldn't find it (he's legally blind). Tyler in customer service was nice enough to send a wristband for my dad. I was very happy with your customer service.

Mariah was extremely helpful and efficient in helping me update my billing address and email, as well as verifying my payment information on file. Very pleasant. Great service by both chat and over the phone. Thank you, Mariah!

I just ordered an In Home Medical Alert System for my elderly uncle from Jessica at Bay Alarm Medical. She was friendly, helpful, and efficient. She answered all of my initial questions and gave me her direct number so I could call when I was ready to place my order. In addition, she explained to me how to use a feature on my smartphone that I did not know how to use. Sometimes younger people are condescending when explaining technology to older people, but Jessica was kind and patient while explaining it to me. I really appreciate that quality in customer service reps. I am looking forward to getting the medical alert system for my uncle and getting it set up. I am confident that if I have any issues with set up, the folks at this company will politely answer my questions.

Rebeca ** was so very professional. Answered all my questions patiently. She then walked me through e-signature. She had a pleasant voice and explained my options (I called to inquire about converting to a GPS alarm). I will think about that, but in the meantime signed up for fall protection. As I said, she was very patient and explained everything.

My mom's wristband has become very loose due to weight loss. She can no longer wear on her wrist, she has to push it up over her elbow, which is very annoying. I asked if there was a smaller band available. I was offered a necklace instead. Rep was very nice and accommodating. She also provided additional helpful information.

Spoke to Julie who was professional and very helpful. Questions were answered regarding how equipment operates and explanation of signals on GPS unit. I needed explanation on what to do when I left home address for an extended length of time.

My pendant got wet, then flashed. I was worried needed replacement. Mariah advised okay, which made me happy and I believe sent all the original documents and service agreement re fee, etc. But I cannot print. Please send all to me by mail. I need everything original agreement, any trouble shooting, fee, etc.

I am completely satisfied with your rep in our phone conversation and my purchase. She answered all my questions and took ample time to explain the functionality of the alert system and how it will accommodate my Father. If your alert system works as well for him as she did with me, I will have made a great decision.

I called just to see about replacing a elastic wrist band for my alarm button that is worn on my wrist. This was handled exceptionally well and was told a new one was on its way in the mail! Fantastic service!

Representative was pleasant and very helpful when describing the process for how to move my mother's alert unit to her new apartment. This is a great service and has helped my mother several times. Customer service and operators are helpful and knowledgeable.

I received the information I needed regarding the additional app. for outside help. Was most helpful and very knowledgeable. Thanked her for her assistance. I apologize for not remember the lovely lady for the help. She is going to mail the full explanation on the cost and how it works.

I had a few questions since I just set up my mom, Barbara ** with a Bay Alarm Medical system. Julie was very helpful and informative. I'm confident that this system will be effective if needed. Thank you for your help.

I was very satisfied with the experience but still have not received the bracelet that I was to wear at night. They have told me it would be shipped each time I have spoken with someone. I am hoping it will be shipped soon.

Young woman I spoke to was extremely polite and helpful when I called concerning over-due letter. I did not realize my Email address and VISA card number had changed since I began service with you. Emergency service I received on 5/29/17 was exceptional.

Online Chat - Mariah was very helpful. Emailed me the contact form that I thought Bay Alarm had. She told me that I can email it back. Glad I spoke to her, leaving for vacation. Glad to be able to get it back quick.

I received a letter saying my Mother's account was past due. I called to make sure they had the correct information and pay the bill. Jessica checked and told me it was an error and the account was fine. She was very nice and took care of my problem. Bay Alarm always gives great customer service!

Needed communication instructions. Was told how the system works, which I have been frustrated with from the start. I have to go to the room where the base is for anyone to hear me. I am unable to walk without assistance and it takes time to get there. I was under the impression I could talk through the button around my neck.

We were on a billing cycle where they linked us six months in advance. When we realized we didn't need the service anymore we had just been billed for the next six months. They told us that they will not give any prorated refund of that six month prepayment. They seemed happy to point out that this condition is part of the terms and conditions that we signed. Oh well. Enjoy the money that you got from us but didn't earn. Now we can only give out our opinion of your company.

I have not had occasion to use the alarm to date, except once by accident. They evoked an immediate response and within 10 minutes I had fire department, first responders, and an ambulance at my door. I would say that it works!

I recently changed the service from my mom to my mother-in-law and Rico ** was the person who handle the change for me. Everything was transfer immediately and once all the paperwork was received the system was up and running. I don't know how I was able to reach Rico the 3 times I called but it was so much easier to deal with just one person. He was sympathetic to the loss of my mother and eager to help me with the change. Also my calls were answered immediately. I never waited. Thank you Rico!

Everyone I spoke to about moving my system because I moved from my home was wonderful. Very helpful and patient. My daughter set up the system in the evening and not during normal business hours and I was very glad that service was available to me.

The lady I spoke with was very helpful and informative. I got it setup for my aunt in no time at all. Best 5 star service ever. I have had one service for my aunt and we had problems with it and no matter what we could not get it to work. This system works very well.

Rebecca provided loving and great customer service to me today. My mother, Lillie **, just recently died and my father, Roger **, died a year ago. She gave great direction on what was needed to close the account. She's fantastic!

Kudos to Jessica ** for her professional demeanor, knowledge of her product, and ability to communicate concisely and thoroughly. I was already familiar with medical alert systems, having utilized them in the past for an elderly parent, and needed additional information and clarification of the Bay Alarm system before making a decision. Jessica allowed me to pose my questions and concerns without exerting pressure to purchase, solidifying my choice of Bay Alarm.

Jessica was pleasantly persistent when I 1st gained interest in your company services. Her follow up was amazing and greatly appreciated... she made the choice simple. Her explanation of how simple the service works made us feel more comfortable as well. Thank you Jessica...

Esmeralda was both efficient, professional, & clear in her instructions as she addressed my request to cancel the account for my parents. They no longer need the service that was provided, as their circumstances have changed. Thank you for your assistance, Esmeralda!

Needed the e-mail address to submit the form to be register with your system... I installed the system last night and tested it and was satisfied and easy to install. She speaks Cantonese and little English. Hope you will be able to help her in case of emergency.

Bay Alarm was a godsend for our mothers. My mother and my mother in law both had your service and what a feeling of safety it gave us all. Thank you for your kindness from sign up till we no longer needed them.

Having gotten this GPS unit for my wife, who passed away suddenly, I knew that I had over two months remaining that were already paid for, so Bay Alarm mgt. was generous enough to allow me to be the primary user. The transfer of ownership was done very easily. Thanks.

Please put my review in Sean's personnel file & give him a hard copy: Excellent customer service skills. Very professional - polite - very patient - extremely helpful explaining how my brand-new device functions. Should be a supervisor so he can teach other employees these important skills.

Excellent help on the phone with setting up. All of my questions were answered promptly. We have tested the alarm several times and the response was quick and helpful. My mom is very happy with the system, it brings her some comfort and confidence while still being on her own.

Jessica was very polite, helpful, and informative during the process of ordering this medical alert device. She answered all my questions, and was even willing to reach out to the technician of our home phone system to get information about the system to verify that the land-line system would work. Thank you!

Co. rep. was extremely courteous and professional while providing the needed information regarding the status of my mother's account (for which I pay) with receipt of required data from email sent the day prior and clarification on noted data.

Rebecca was so kind and helpful in meeting my needs. She knew the answers and was very prompt in sending me what I needed from Bay Alarm Medical. So far everyone at this company has been so pleasant to deal with.

Jessica was extremely knowledgeable and professional. She walked me through set up and options smoothly. No high pressure sales!! I was impressed at how easy it was to set up home service for my father. I will definitely recommend Bay Alarm to others.

Esmeralda was very helpful. She explained everything very clearly for me. I had a question about how to test the alarm and about moving to different houses. I was given ask the info I needed to help me solve my problem. Esmeralda spent a lot of time helping me out.

Ordering alert necklace - I agreed with lady (customer representative) in everything, but was a little unhappy that there was a charge for this. But, I do understand it. You've all been most cooperative to deal with and I'm happy to be a part of the security this company provides. Thank you.

The agent was very helpful in making the necessary changes to update my credit card on file. The order nbr. above is associated with the original installation of your services on 07/11/2016. We are pleased with the use of your services to safeguard our contacts with any medical personnel needed in an emergency situation. It gives me peace of mind when I have to leave my wife alone while out shopping etc.

I called to set up my mother's address and phone number and the young lady was very helpful. I made an error when I entered my e-mail address and she corrected that. I will be installing it tomorrow and will test it to make sure it works. Thank you.

Customer service was knowledgeable, helpful and understanding throughout process. Jessica was a great person to help me figure out exactly which device to order and would fit our needs most appropriately. Never was there any high pressure sales pitch or trying to sell me more than we needed. Thank you Jessica.

I was very happy with Jessica and her response time. We played phone tag for a couple days before we connected, but she was always prompt and called when she said she would and provided an explanation to all my questions.

FYI, your customer service agent, Rebeca was most kind, informative and helpful when assisting me with an exchange of an alert wristband for the necklace for my mom. She fully explained to me what I needed to do to make this exchange for my mom in the best and most expeditious way possible, and I sincerely appreciate her help and kindness. I wish all customer service agents were like her. Thank you.

The agent immediately grasped my problem and promptly gave me detailed instructions as to how to temporarily disconnect my alarm box and instructions about how to reconnect the box. It was a pleasant, smooth and precise interaction that completely addressed my problem.

Profile information change -- Rebecca was very pleasant, courteous, and helpful and was able to accomplish the change quickly without any negative issues at all. Although that's the level of service you would hope for from every customer service call, it's becoming increasingly rare and is much appreciated.

This system has saved my grandfather numerous times. We have all been so relieved since purchasing! Every over the phone conversation has been very helpful and pleasant as well. Never once had an issue with the system or customer service. LOVE the fall detect option as well.

I ordered your service to set my family at ease. I have had no reason to contact you. I must admit that I don't take the charged button with me when I go places. It is on a chain so I could. How long does the charge last if I were to take it? I hope I don't need to use you, but am glad I have you.

I called to get information regarding the lock box code and verify the number. The rep was very polite and efficient. He offered empathy and wished both my mom and me well. I was very pleased with the conversation and outcome.

Wanted to send this note in appreciation for excellent customer service. My call to update information related to my mother (recent move) was dropped for some reason, but I received a follow up call from Rico within several minutes. Was not expecting this and was greatly appreciative of his initiative to call me to complete the update. Kudos to him, a job well done!

Jessica was helpful, friendly and a good customer service rep. I won't know the product until I try it. I am a disabled senior who lives with family but they are busy so I'm often alone. I rolled over on my scooter last week and was alone outside for more than three hours because I can't get up.

Called to find out how to use GPS tracker to locate the wearer. Rep told me the info was in the emails I had received. After carefully reviewing the emails there was no such info included. Please help me with this or the tracker will be of no use to me.

I had a credit card on record compromised, and needed a reissue of card. Many times, it is hard to remember those accounts that debit the cards we have on automatic payments. I appreciate the "reminder of billing" sent monthly. Helped me remember to call and get update made. In addition, the agent was helpful and friendly.

Thus far, my experience has been pleasant. Jessica seemed very knowledgeable and helpful, and very polite! The only thing I don't like is the 5-9 day wait for the equipment to arrive. I couldn't really afford to pay the two-day delivery! Hopefully this will help my mother!

Low battery voicemail. The customer service rep was great, once I finally was able to talk with someone. Was put on hold the first time, call was dropped and Bay Alarm called back immediately. Transferred to a different extension and had to leave a message. Called back and was helped right away.

She helped me to resolve the problems I was having with the new base unit I was sent. She then stayed on the line with me while I tested my buttons with the new unit. I was very pleased with the exchange.

I had the opportunity to be served by Jessica ** in the need to change my credit card number. She was efficient and friendly while making it happen quickly. She was extremely helpful in assisting me in solving the challenge that I had. Thank you Jessica.

I spent about one hour on the phone trying to see whether I could get my system to work with the help of Liliane. We were not able to get the problem fixed. The experience was stressful to me because I am 86 yrs old and have heart problems. My daughter fortunately showed up an hour later and she and a friend were able to get the setup to work. What if I needed help after the system stopped working? Liliane was courteous and tried hard to help me. Your tech help failed. As a client I am not responsible for fixing the system. I am a retired doctor and know nothing about electronics. I am dissatisfied and dismayed. What would I do if this happens again?

I had the best experience with Bay Alarm. They have been professional and timely anytime the button has been activated. I even got a call when the power went out and my mom said it had only been out a couple of minutes! How awesome is that?? We love the peace of mind. Thank you Bay Alarm!

I called the system as suggested in the tutorial for the GPS model. Mariah helped me with that effort and also answered some questions I had. I'm brand new to Bay Alarm, but am very pleased so far, not only with the product, but the service as well. It's also a very reasonably priced unit, considering what you get.

Monitoring received a low battery alert on my mother's medical alert system. They notified me immediately as I am on the "call list." Monitoring and technical assistance personnel very quickly determined the issue and shipped out a new pendant, which was received in only 2 days. The service was prompt, professional, and very courteous. Thank you.

Jessica was very helpful, polite and pleasant. I have done a lot of research on getting a medical alert system and your company had the best reviews. I hope I will be as satisfied with your product as I was with ordering it. Thank you.

I put my mom on the program when she moved in with me. It has been a huge relief to know she has help at her fingertips. We have used the call button several time when she has fallen. Always a quick response and I get a call. I was glad you are nationwide so I could also sign my aunt up. I pay for her service and it was great to get a free month for each of them through your referral rewards program. Thanks!

A web search led us to your company. A site compared 10 different medical alert companies and yours was rated #1. My husband and I called on 5/25/17 to order Bay Alarm Medical service/products. Mom is 81, living alone and a fall risk. Our Care Consultant, Jessica **, did a wonderful job walking us through the service, listening and understanding our needs, and helped point us in the direction of the products that would best meet our needs. She was very knowledgeable, professional and patient. Looking forward to the arrival of the assets for peace of mind.

Bay Alarm Medical Alert System is Excellent. This system is easy to use/set up, affordable, and gives our family some peace of mind. Our uncle is determined to stay in his own home for as long as possible and this allows him to do so. We had to exchange a neck pendant for a wrist band and it was handled quickly and courteously.

The girl I talked to was great. Very courteous and very helpful. She verified emergency contact numbers for my mom, Andrena **. She advised that the form we received in the mail did not need to be mailed in to Bay Alarm. All info. Was accurate. She reminded me to test system once a month, which I went ahead and did.

Customer Service was first-class but I am obviously perplexed by the apparent failure of my system which keeps me from locating help in times of emergency. Luckily, there have been no emergencies to date. New equipment has been ordered and I hope this will fix the problem.

Our family had a concern regarding my mother (Marilyn **) who had a recent fall. A moment ago (noon-ish Eastern time) I called and spoke with TYLOR. He was extremely professional, listened to my situation, provided information in a clear manner, and provided a solution that will help our family. Tylor really demonstrated 1st rate customer service. I am so very glad we chose Bay Alarm Medical. I am asking that you let Tylor's supervisor know we are extremely pleased with the interaction with him this morning, and certainly thank Tylor for his help. After speaking with Tylor this afternoon, I have great confidence that my mother (Marilyn **) is in good hands with Bay Alarm. Thank you!

Jessica was very professional and continued to check with me and answer any questions I had. I tend to take a while to make up my mind, but she had no problem remembering me and what I needed. Great job! I look forward to my mother using Bay Alarm medical alert.

My husband and I were looking for a comprehensive medical alarm for my mother. She had fallen in her garage and fractured her femur. Luckily, the garage door was open and a neighbor passing heard her call. We had been talking to her about an alarm and this brought the importance of having one to the forefront. Jessica answered all questions and concerns without any high pressure. What a relief to find the perfect product!

We were very pleased with the customer service we received when talking with Iliana. She was kind, courteous and helpful. She was patient and walked us through, step by step until we were sure everything was working before ending the call.

I spoke with Mariah today to add a contact person to the emergency call list and she was very friendly. She helped me with my issue immediately. I have only had great experiences with Bay Alarm. We actually had to use the service when my brother fell. It's a great relief to know that you are there when I can't be.

Tylor was very helpful and competent. He was able to provide me with more information than I received during my prior call on April 25th. Tylor did some checking and was able to tell me the last location my dad's GPS Unit was so I could call the businesses. I wish I would have had the info with my prior call. I was told it wasn't possible to get that information and that someone would have to activate it in order for Bay Alarm to see where it was. He is a great asset to your Customer Service.

I found Bay Alarm Medical via several web searches on these types of services/devices. I used a chat session to gather information about several of these medical alert services yesterday. Based on information quickly provided by Kelly at BAM, we picked Bay Alarm Medical. Today we called the customer service number to ask a few more questions of Carlos, got answers we liked, and made a purchase. Carlos was very clear, concise and polite - and made some very sensible recommendations on configuring this service with the right equipment for our situation and smoothly placed the order. Based on our sales/purchase experience, I would recommend this company - and Carlos. I expect to receive and install the equipment within 48 hours, and will update this review if there are any surprises.

Our family situation has changed and my mother for whom this system was ordered has changed her living situation with family present 24 hours. Thank you for your help and consideration in this matter. If your services are needed in the future by myself or others I will be sure to notify your staff. The customer service agents were absolutely pleasant and professional as well as being quite understanding.

I needed to update my credit card information. Illiana was most helpful and very efficient. I was not kept on hold for very long at all. She sounded most professional and I was treated with the utmost respect and courtesy. I would happily work with her again.

Rebecca well informed, answered all of my questions professionally, was patient and courteous. I would be pleased to have her as a helper in the future in the event I needed help from a well-informed customer service representative. It was indeed a pleasant experience. Would recommend to a friend.

Adding mobile service. Customer service was very helpful and courteous, would definitely recommend. Bay Alarm has helped my parents several times and for that I am very grateful. Having this service allows my parents to remain independent while giving me peace of mind. Thank you!

I ordered this for my mother's use, and she is happy to have it. Fortunately, she has not had to use it. The two times she accidentally set it off, she was able to cancel the alarm quickly. The second time although she thought she was in time, someone called her immediately to be sure she was OK. It is very reassuring.

Ingrid was the third person we talked to (called three times with questions for my aunt and mother) and she gave us the most complete and careful information. She told us things we didn't even know to ask. She is an outstanding employee!

Omari ** was very helpful, extremely patient, and she provided stellar customer service to update the account and the payment for my mom's account. I appreciate the prompt attention to this matter. Thanks so much for everything! I hope that you have a wonderful day.

Mariah was very helpful and changed the names on my mom's call list. I also had a billing question and she knew the answer to that as well. My mom loves the alarm and feels very secure with it. She has not taken it off since I gave it to her last December.

I have fallen once and the alarm didn't even go off. Thankfully my daughter was here! The day before, my button was laying on the counter so I could get my hair washed and it went off for no reason. It doesn't give me much reassurance that it will actually work when I am alone! I changed to your company from another because you were the number one company! It is just frustrating! Thank you!

Hello. I called to verify the order of calls if my mother, Bettye **'s alarm goes off. The reason I did this is that there was a false alarm earlier this week that triggered an ambulance call. The alarm went off 3 times that morning. My mother talked to someone who talked her through resetting it. Today, the Customer Rep kindly and patiently went through the order of calls and made the adjustment I requested. Very helpful and professional.

Help with circuitry - Mariah told me just what I needed to know in order to safely move the "do not unplug" plug to to a different surge protector and reset my unit. She was also extremely pleasant and made sure I had no physical emergency.

I found Bay Alarm to be extremely responsive and helpful. Everyone I spoke with was knowledgeable, friendly and pleasant. All of my questions were always answered to my satisfaction. Also the hardware is of very high quality. I had some trouble with the initial wireless link up, but the tech people literally walked me through it. After a couple of reboots, we were up and running. I had read very good reviews of this company and knew they were very highly rated. I totally agree.

I had converted the Client Information Form to a word document and inquired if it would be acceptable to the company, once I printed, signed and scanned it. I would then e-mail it to customer service. Mariah ** was very helpful.

The person answering the request seemed very nice and understanding of what I need. I appreciate that very much and will expect the above ordered necklace for the alarm button soon. I wear the necklace/button all the time and it suddenly just fell out of the metal end.

Iliana ** was very diplomatic and thorough. I needed to discuss several issues and research several options and she helped me resolve all of them. My Mom sold her home and is relocating where there is no land line. Iliana gave me a list of land line vendors not compatible which was very useful because if I had gone out and spent $140 on a new OOMA just to find out it was on the unsupported list - it would have wasted a lot of time. She gave me a list of compatible land line vendors and Time Warner was on it or should we say Spectrum.