Bay Alarm Medical Reviews

Rebecca assisted me in changing billing from annual to semi-annual status and added USAA discount, which I didn't have previously. She was courteous, knowledgeable and helpful. She explained that new contract would be sent via email and that I should sign and return via email.

My experience with Jessica was excellent. She answered my questions plus gave important additional information. I chose Bay Alarm based on the reviews, product information and Jessica. I am sure that your product will give my mother-in-law and our family peace of mind.

Service was excellent and very timely. Answered all questions in a friendly but very professional manner. I was most satisfied with the prompt reply to my questions which indicated full knowledge of the product. Submission via email of required documents needed to upgrade account was very quick and easily completed. Very good system.

I contacted Bay Alarm and was assisted by "Rachelle" in setting up my account. She was very knowledgeable about their products, covered all important areas that I needed to consider and answered all of my questions thoroughly. I was left feeling very confident about my choice of Bay Alarm to meet my needs.

Very thorough but succinct set up of the account. Looking forward to the Peace of Mind for an alert system when home alone. Rachelle made it very easy especially for the items needed, the discussion of options and setting up billing.

Called to make sure system was working properly after shutting off power to house. Tylor ** walked us through testing the unit to make sure everything was working properly. Tylor was very professional and courteous. Bay Alarm should be very proud to have an employee like Tylor.

My mother has a Bay Alarm Medical Alert bracelet. She recently had a stroke and was unable to push the button for help. I called to upgrade to a Fall Alert system. The representative could not have been more professional and personable. Appreciative!

I spoke to Rochelle and Rebeca today. They were very helpful and knowledgeable about the Bay Alarm Medical system. My experience ordering the system was excellent. I now have "peace of mind" regarding my parents' security and safety. Hopefully we will never have to use the system.

Mariah handled my request very promptly and politely. She was able to answer all of my questions, she quickly made the adjustments needed on her end, and provided clear guidance about an additional question that had to be handled on my end. She is an outstanding representative of your company!!!

Person I chatted with was very helpful and expedient in helping with my request! We had to change the address on our account because the person who wears the devices moved recently. It was easy to take care of this.

I called Jessica at Bay Medical with several questions concerning setting up an account for my mother. Jessica was very friendly and helpful. She walked me through the steps to complete the ordering process once I was ready. After I had completed the order she made sure that I did not have any further questions. Wonderful Customer Service.

I am very pleased with this system by being so alert. I have had no accidents to have to use the Alert button. I have accidentally hit the alert button a couple of times and the help answered immediately. In fact 3 different people answered.

I just informed her that I would like to test the system and she performed her duties professionally and yet with a lot of friendliness and patience. I was very satisfied with Lliana's performance. I have always found all the staff very professional yet helpful.

We just had questions about our new system and they were answered very efficiently. Thank you. So far all my interaction with Bay Medical has been very satisfactory. You seem to actually care. What a miracle!! I never felt pressured to order something I didn't want or need. Everyone has been very knowledgeable and helpful.

On 6/28/17 I contacted Bay Alarm Medical Customer Support. Julie ** received my call. She was professional, helpful, obviously customer oriented and from her smooth performance, accustomed to providing outstanding service. I am hearing impaired (deaf is kind of an ugly word for me ;-)) and Julie factored that in to her support, greatly helping the information exchange. Showing initiative, she took some extra research steps which turned out to be of financial benefit to me. As a "first contact" for your organization, her professionalism, knowledge, attitude and customer care are a great asset to Bay Alarm. I would appreciate it if you would convey my thanks to her and enter this in her personal file so she will have permanent recognition. If you have a Corporate spot bonus policy, she is an excellent candidate to receive one. Thank you for your attention to this matter.

Iliana and Shawn/Sean (sp?) were very helpful based on their knowledge, patience, clear communication skills and courtesy. Adam works in the monitoring department/office. He, too, was helpful to us based on the same desirable characteristics cited above.

Added emergency house entry number to file. This was missing so that there was no way for emergency help to enter my house if I pressed my emergency button. This was handled very well by the customer representative. She was courteous and professional.

Aleisha ** helped me resolve a payment issue regarding a checking from my bank. Her follow-up through to resolution was superb, and she handled the situation courteously and professionally. She spoke to my bank and things happened as we discussed and agreed. Well done, Aleisha! Thanks!

She was able to immediately answer my questions and quickly set up the additional service that we wanted. I am very satisfied with how it all went and I will continue to recommend your company to friends. Keep up the good work. Thanks and have a nice day.

Bay Alarm Medical provided my parents with exceptional service from the time we signed up to the day we had to cancel our service. Would highly recommend this company if you are looking for an alarm service which helps elderly stay in their homes safely.

I called Customer Service to check on my order. I have been unable to access my order information online and today Mariah double checked my email address. It seems there was an error in the one you have for me, which she corrected. I had used your chat a couple times over the weekend and Mariah was able to give me the order information and clear up a couple of questions. While I tried to confirm my email address during one of the chats, she said it was the one you have, but it wasn't. It seems that writing the address with the underscores didn't work so well with the chat, as today on the phone she noted you were missing the second underscore. However all seems to be well now. Thanks to Mariah for her information both Friday and today and I'm relieved the system will arrive before I leave for a 12-day trip. My husband will be the user of the system and I worry about him falling as I know he cannot get up on this own.

Mariah was very professional and courteous. She took my new information promptly and resolved my billing issue. We have only needed to call a few times with issues and each time they are handled with care and we end the call happy. Thank you for your assistance.

The service was helpful, pleasant, and efficient. I also inquired about a replacement lanyard and bracelet. The service was excellent with a hint to use a better bracelet. Your patience while you described the issues is very much appreciated. Thank you.

I had a complicated issue about having lost paper copy of mailed version of document providing access info to my mother's home. Esmeralda found that paper copy and confirmed receipt. I also sent it electronically and she was able to confirm receipt of both versions.

I ordered a Bay Medical alarm kit for my elderly parents. My mom got the wristband and my dad got necklace. My dad had a hard time with the necklace because it kept coming off when he changed his shirt and he couldn't find it (he's legally blind). Tyler in customer service was nice enough to send a wristband for my dad. I was very happy with your customer service.

Mariah was extremely helpful and efficient in helping me update my billing address and email, as well as verifying my payment information on file. Very pleasant. Great service by both chat and over the phone. Thank you, Mariah!

I just ordered an In Home Medical Alert System for my elderly uncle from Jessica at Bay Alarm Medical. She was friendly, helpful, and efficient. She answered all of my initial questions and gave me her direct number so I could call when I was ready to place my order. In addition, she explained to me how to use a feature on my smartphone that I did not know how to use. Sometimes younger people are condescending when explaining technology to older people, but Jessica was kind and patient while explaining it to me. I really appreciate that quality in customer service reps. I am looking forward to getting the medical alert system for my uncle and getting it set up. I am confident that if I have any issues with set up, the folks at this company will politely answer my questions.

Rebeca ** was so very professional. Answered all my questions patiently. She then walked me through e-signature. She had a pleasant voice and explained my options (I called to inquire about converting to a GPS alarm). I will think about that, but in the meantime signed up for fall protection. As I said, she was very patient and explained everything.

My mom's wristband has become very loose due to weight loss. She can no longer wear on her wrist, she has to push it up over her elbow, which is very annoying. I asked if there was a smaller band available. I was offered a necklace instead. Rep was very nice and accommodating. She also provided additional helpful information.

Spoke to Julie who was professional and very helpful. Questions were answered regarding how equipment operates and explanation of signals on GPS unit. I needed explanation on what to do when I left home address for an extended length of time.

My pendant got wet, then flashed. I was worried needed replacement. Mariah advised okay, which made me happy and I believe sent all the original documents and service agreement re fee, etc. But I cannot print. Please send all to me by mail. I need everything original agreement, any trouble shooting, fee, etc.

I am completely satisfied with your rep in our phone conversation and my purchase. She answered all my questions and took ample time to explain the functionality of the alert system and how it will accommodate my Father. If your alert system works as well for him as she did with me, I will have made a great decision.

I called just to see about replacing a elastic wrist band for my alarm button that is worn on my wrist. This was handled exceptionally well and was told a new one was on its way in the mail! Fantastic service!

Representative was pleasant and very helpful when describing the process for how to move my mother's alert unit to her new apartment. This is a great service and has helped my mother several times. Customer service and operators are helpful and knowledgeable.

I received the information I needed regarding the additional app. for outside help. Was most helpful and very knowledgeable. Thanked her for her assistance. I apologize for not remember the lovely lady for the help. She is going to mail the full explanation on the cost and how it works.

I had a few questions since I just set up my mom, Barbara ** with a Bay Alarm Medical system. Julie was very helpful and informative. I'm confident that this system will be effective if needed. Thank you for your help.

I was very satisfied with the experience but still have not received the bracelet that I was to wear at night. They have told me it would be shipped each time I have spoken with someone. I am hoping it will be shipped soon.

Young woman I spoke to was extremely polite and helpful when I called concerning over-due letter. I did not realize my Email address and VISA card number had changed since I began service with you. Emergency service I received on 5/29/17 was exceptional.

Online Chat - Mariah was very helpful. Emailed me the contact form that I thought Bay Alarm had. She told me that I can email it back. Glad I spoke to her, leaving for vacation. Glad to be able to get it back quick.

I received a letter saying my Mother's account was past due. I called to make sure they had the correct information and pay the bill. Jessica checked and told me it was an error and the account was fine. She was very nice and took care of my problem. Bay Alarm always gives great customer service!

Needed communication instructions. Was told how the system works, which I have been frustrated with from the start. I have to go to the room where the base is for anyone to hear me. I am unable to walk without assistance and it takes time to get there. I was under the impression I could talk through the button around my neck.

We were on a billing cycle where they linked us six months in advance. When we realized we didn't need the service anymore we had just been billed for the next six months. They told us that they will not give any prorated refund of that six month prepayment. They seemed happy to point out that this condition is part of the terms and conditions that we signed. Oh well. Enjoy the money that you got from us but didn't earn. Now we can only give out our opinion of your company.

I have not had occasion to use the alarm to date, except once by accident. They evoked an immediate response and within 10 minutes I had fire department, first responders, and an ambulance at my door. I would say that it works!

I recently changed the service from my mom to my mother-in-law and Rico ** was the person who handle the change for me. Everything was transfer immediately and once all the paperwork was received the system was up and running. I don't know how I was able to reach Rico the 3 times I called but it was so much easier to deal with just one person. He was sympathetic to the loss of my mother and eager to help me with the change. Also my calls were answered immediately. I never waited. Thank you Rico!

Everyone I spoke to about moving my system because I moved from my home was wonderful. Very helpful and patient. My daughter set up the system in the evening and not during normal business hours and I was very glad that service was available to me.

The lady I spoke with was very helpful and informative. I got it setup for my aunt in no time at all. Best 5 star service ever. I have had one service for my aunt and we had problems with it and no matter what we could not get it to work. This system works very well.

Rebecca provided loving and great customer service to me today. My mother, Lillie **, just recently died and my father, Roger **, died a year ago. She gave great direction on what was needed to close the account. She's fantastic!

Kudos to Jessica ** for her professional demeanor, knowledge of her product, and ability to communicate concisely and thoroughly. I was already familiar with medical alert systems, having utilized them in the past for an elderly parent, and needed additional information and clarification of the Bay Alarm system before making a decision. Jessica allowed me to pose my questions and concerns without exerting pressure to purchase, solidifying my choice of Bay Alarm.

Jessica was pleasantly persistent when I 1st gained interest in your company services. Her follow up was amazing and greatly appreciated... she made the choice simple. Her explanation of how simple the service works made us feel more comfortable as well. Thank you Jessica...

Esmeralda was both efficient, professional, & clear in her instructions as she addressed my request to cancel the account for my parents. They no longer need the service that was provided, as their circumstances have changed. Thank you for your assistance, Esmeralda!

Needed the e-mail address to submit the form to be register with your system... I installed the system last night and tested it and was satisfied and easy to install. She speaks Cantonese and little English. Hope you will be able to help her in case of emergency.

Bay Alarm was a godsend for our mothers. My mother and my mother in law both had your service and what a feeling of safety it gave us all. Thank you for your kindness from sign up till we no longer needed them.

Having gotten this GPS unit for my wife, who passed away suddenly, I knew that I had over two months remaining that were already paid for, so Bay Alarm mgt. was generous enough to allow me to be the primary user. The transfer of ownership was done very easily. Thanks.

Please put my review in Sean's personnel file & give him a hard copy: Excellent customer service skills. Very professional - polite - very patient - extremely helpful explaining how my brand-new device functions. Should be a supervisor so he can teach other employees these important skills.

Excellent help on the phone with setting up. All of my questions were answered promptly. We have tested the alarm several times and the response was quick and helpful. My mom is very happy with the system, it brings her some comfort and confidence while still being on her own.

Jessica was very polite, helpful, and informative during the process of ordering this medical alert device. She answered all my questions, and was even willing to reach out to the technician of our home phone system to get information about the system to verify that the land-line system would work. Thank you!

Co. rep. was extremely courteous and professional while providing the needed information regarding the status of my mother's account (for which I pay) with receipt of required data from email sent the day prior and clarification on noted data.

Rebecca was so kind and helpful in meeting my needs. She knew the answers and was very prompt in sending me what I needed from Bay Alarm Medical. So far everyone at this company has been so pleasant to deal with.

Jessica was extremely knowledgeable and professional. She walked me through set up and options smoothly. No high pressure sales!! I was impressed at how easy it was to set up home service for my father. I will definitely recommend Bay Alarm to others.

Esmeralda was very helpful. She explained everything very clearly for me. I had a question about how to test the alarm and about moving to different houses. I was given ask the info I needed to help me solve my problem. Esmeralda spent a lot of time helping me out.

Ordering alert necklace - I agreed with lady (customer representative) in everything, but was a little unhappy that there was a charge for this. But, I do understand it. You've all been most cooperative to deal with and I'm happy to be a part of the security this company provides. Thank you.

The agent was very helpful in making the necessary changes to update my credit card on file. The order nbr. above is associated with the original installation of your services on 07/11/2016. We are pleased with the use of your services to safeguard our contacts with any medical personnel needed in an emergency situation. It gives me peace of mind when I have to leave my wife alone while out shopping etc.

I called to set up my mother's address and phone number and the young lady was very helpful. I made an error when I entered my e-mail address and she corrected that. I will be installing it tomorrow and will test it to make sure it works. Thank you.

Customer service was knowledgeable, helpful and understanding throughout process. Jessica was a great person to help me figure out exactly which device to order and would fit our needs most appropriately. Never was there any high pressure sales pitch or trying to sell me more than we needed. Thank you Jessica.

I was very happy with Jessica and her response time. We played phone tag for a couple days before we connected, but she was always prompt and called when she said she would and provided an explanation to all my questions.

FYI, your customer service agent, Rebeca was most kind, informative and helpful when assisting me with an exchange of an alert wristband for the necklace for my mom. She fully explained to me what I needed to do to make this exchange for my mom in the best and most expeditious way possible, and I sincerely appreciate her help and kindness. I wish all customer service agents were like her. Thank you.

The agent immediately grasped my problem and promptly gave me detailed instructions as to how to temporarily disconnect my alarm box and instructions about how to reconnect the box. It was a pleasant, smooth and precise interaction that completely addressed my problem.

Profile information change -- Rebecca was very pleasant, courteous, and helpful and was able to accomplish the change quickly without any negative issues at all. Although that's the level of service you would hope for from every customer service call, it's becoming increasingly rare and is much appreciated.

This system has saved my grandfather numerous times. We have all been so relieved since purchasing! Every over the phone conversation has been very helpful and pleasant as well. Never once had an issue with the system or customer service. LOVE the fall detect option as well.

I ordered your service to set my family at ease. I have had no reason to contact you. I must admit that I don't take the charged button with me when I go places. It is on a chain so I could. How long does the charge last if I were to take it? I hope I don't need to use you, but am glad I have you.

I called to get information regarding the lock box code and verify the number. The rep was very polite and efficient. He offered empathy and wished both my mom and me well. I was very pleased with the conversation and outcome.

Wanted to send this note in appreciation for excellent customer service. My call to update information related to my mother (recent move) was dropped for some reason, but I received a follow up call from Rico within several minutes. Was not expecting this and was greatly appreciative of his initiative to call me to complete the update. Kudos to him, a job well done!

Jessica was helpful, friendly and a good customer service rep. I won't know the product until I try it. I am a disabled senior who lives with family but they are busy so I'm often alone. I rolled over on my scooter last week and was alone outside for more than three hours because I can't get up.

Called to find out how to use GPS tracker to locate the wearer. Rep told me the info was in the emails I had received. After carefully reviewing the emails there was no such info included. Please help me with this or the tracker will be of no use to me.

I had a credit card on record compromised, and needed a reissue of card. Many times, it is hard to remember those accounts that debit the cards we have on automatic payments. I appreciate the "reminder of billing" sent monthly. Helped me remember to call and get update made. In addition, the agent was helpful and friendly.

Thus far, my experience has been pleasant. Jessica seemed very knowledgeable and helpful, and very polite! The only thing I don't like is the 5-9 day wait for the equipment to arrive. I couldn't really afford to pay the two-day delivery! Hopefully this will help my mother!

Low battery voicemail. The customer service rep was great, once I finally was able to talk with someone. Was put on hold the first time, call was dropped and Bay Alarm called back immediately. Transferred to a different extension and had to leave a message. Called back and was helped right away.

She helped me to resolve the problems I was having with the new base unit I was sent. She then stayed on the line with me while I tested my buttons with the new unit. I was very pleased with the exchange.

I had the opportunity to be served by Jessica ** in the need to change my credit card number. She was efficient and friendly while making it happen quickly. She was extremely helpful in assisting me in solving the challenge that I had. Thank you Jessica.

I spent about one hour on the phone trying to see whether I could get my system to work with the help of Liliane. We were not able to get the problem fixed. The experience was stressful to me because I am 86 yrs old and have heart problems. My daughter fortunately showed up an hour later and she and a friend were able to get the setup to work. What if I needed help after the system stopped working? Liliane was courteous and tried hard to help me. Your tech help failed. As a client I am not responsible for fixing the system. I am a retired doctor and know nothing about electronics. I am dissatisfied and dismayed. What would I do if this happens again?

I had the best experience with Bay Alarm. They have been professional and timely anytime the button has been activated. I even got a call when the power went out and my mom said it had only been out a couple of minutes! How awesome is that?? We love the peace of mind. Thank you Bay Alarm!

I called the system as suggested in the tutorial for the GPS model. Mariah helped me with that effort and also answered some questions I had. I'm brand new to Bay Alarm, but am very pleased so far, not only with the product, but the service as well. It's also a very reasonably priced unit, considering what you get.

Monitoring received a low battery alert on my mother's medical alert system. They notified me immediately as I am on the "call list." Monitoring and technical assistance personnel very quickly determined the issue and shipped out a new pendant, which was received in only 2 days. The service was prompt, professional, and very courteous. Thank you.

Jessica was very helpful, polite and pleasant. I have done a lot of research on getting a medical alert system and your company had the best reviews. I hope I will be as satisfied with your product as I was with ordering it. Thank you.

I put my mom on the program when she moved in with me. It has been a huge relief to know she has help at her fingertips. We have used the call button several time when she has fallen. Always a quick response and I get a call. I was glad you are nationwide so I could also sign my aunt up. I pay for her service and it was great to get a free month for each of them through your referral rewards program. Thanks!

A web search led us to your company. A site compared 10 different medical alert companies and yours was rated #1. My husband and I called on 5/25/17 to order Bay Alarm Medical service/products. Mom is 81, living alone and a fall risk. Our Care Consultant, Jessica **, did a wonderful job walking us through the service, listening and understanding our needs, and helped point us in the direction of the products that would best meet our needs. She was very knowledgeable, professional and patient. Looking forward to the arrival of the assets for peace of mind.

Bay Alarm Medical Alert System is Excellent. This system is easy to use/set up, affordable, and gives our family some peace of mind. Our uncle is determined to stay in his own home for as long as possible and this allows him to do so. We had to exchange a neck pendant for a wrist band and it was handled quickly and courteously.

The girl I talked to was great. Very courteous and very helpful. She verified emergency contact numbers for my mom, Andrena **. She advised that the form we received in the mail did not need to be mailed in to Bay Alarm. All info. Was accurate. She reminded me to test system once a month, which I went ahead and did.

Customer Service was first-class but I am obviously perplexed by the apparent failure of my system which keeps me from locating help in times of emergency. Luckily, there have been no emergencies to date. New equipment has been ordered and I hope this will fix the problem.

Our family had a concern regarding my mother (Marilyn **) who had a recent fall. A moment ago (noon-ish Eastern time) I called and spoke with TYLOR. He was extremely professional, listened to my situation, provided information in a clear manner, and provided a solution that will help our family. Tylor really demonstrated 1st rate customer service. I am so very glad we chose Bay Alarm Medical. I am asking that you let Tylor's supervisor know we are extremely pleased with the interaction with him this morning, and certainly thank Tylor for his help. After speaking with Tylor this afternoon, I have great confidence that my mother (Marilyn **) is in good hands with Bay Alarm. Thank you!

Jessica was very professional and continued to check with me and answer any questions I had. I tend to take a while to make up my mind, but she had no problem remembering me and what I needed. Great job! I look forward to my mother using Bay Alarm medical alert.

My husband and I were looking for a comprehensive medical alarm for my mother. She had fallen in her garage and fractured her femur. Luckily, the garage door was open and a neighbor passing heard her call. We had been talking to her about an alarm and this brought the importance of having one to the forefront. Jessica answered all questions and concerns without any high pressure. What a relief to find the perfect product!

We were very pleased with the customer service we received when talking with Iliana. She was kind, courteous and helpful. She was patient and walked us through, step by step until we were sure everything was working before ending the call.

I spoke with Mariah today to add a contact person to the emergency call list and she was very friendly. She helped me with my issue immediately. I have only had great experiences with Bay Alarm. We actually had to use the service when my brother fell. It's a great relief to know that you are there when I can't be.

Tylor was very helpful and competent. He was able to provide me with more information than I received during my prior call on April 25th. Tylor did some checking and was able to tell me the last location my dad's GPS Unit was so I could call the businesses. I wish I would have had the info with my prior call. I was told it wasn't possible to get that information and that someone would have to activate it in order for Bay Alarm to see where it was. He is a great asset to your Customer Service.

I found Bay Alarm Medical via several web searches on these types of services/devices. I used a chat session to gather information about several of these medical alert services yesterday. Based on information quickly provided by Kelly at BAM, we picked Bay Alarm Medical. Today we called the customer service number to ask a few more questions of Carlos, got answers we liked, and made a purchase. Carlos was very clear, concise and polite - and made some very sensible recommendations on configuring this service with the right equipment for our situation and smoothly placed the order. Based on our sales/purchase experience, I would recommend this company - and Carlos. I expect to receive and install the equipment within 48 hours, and will update this review if there are any surprises.

Our family situation has changed and my mother for whom this system was ordered has changed her living situation with family present 24 hours. Thank you for your help and consideration in this matter. If your services are needed in the future by myself or others I will be sure to notify your staff. The customer service agents were absolutely pleasant and professional as well as being quite understanding.

I needed to update my credit card information. Illiana was most helpful and very efficient. I was not kept on hold for very long at all. She sounded most professional and I was treated with the utmost respect and courtesy. I would happily work with her again.

Rebecca well informed, answered all of my questions professionally, was patient and courteous. I would be pleased to have her as a helper in the future in the event I needed help from a well-informed customer service representative. It was indeed a pleasant experience. Would recommend to a friend.

Adding mobile service. Customer service was very helpful and courteous, would definitely recommend. Bay Alarm has helped my parents several times and for that I am very grateful. Having this service allows my parents to remain independent while giving me peace of mind. Thank you!

I ordered this for my mother's use, and she is happy to have it. Fortunately, she has not had to use it. The two times she accidentally set it off, she was able to cancel the alarm quickly. The second time although she thought she was in time, someone called her immediately to be sure she was OK. It is very reassuring.

Ingrid was the third person we talked to (called three times with questions for my aunt and mother) and she gave us the most complete and careful information. She told us things we didn't even know to ask. She is an outstanding employee!

Omari ** was very helpful, extremely patient, and she provided stellar customer service to update the account and the payment for my mom's account. I appreciate the prompt attention to this matter. Thanks so much for everything! I hope that you have a wonderful day.

Mariah was very helpful and changed the names on my mom's call list. I also had a billing question and she knew the answer to that as well. My mom loves the alarm and feels very secure with it. She has not taken it off since I gave it to her last December.

I have fallen once and the alarm didn't even go off. Thankfully my daughter was here! The day before, my button was laying on the counter so I could get my hair washed and it went off for no reason. It doesn't give me much reassurance that it will actually work when I am alone! I changed to your company from another because you were the number one company! It is just frustrating! Thank you!

Hello. I called to verify the order of calls if my mother, Bettye **'s alarm goes off. The reason I did this is that there was a false alarm earlier this week that triggered an ambulance call. The alarm went off 3 times that morning. My mother talked to someone who talked her through resetting it. Today, the Customer Rep kindly and patiently went through the order of calls and made the adjustment I requested. Very helpful and professional.

Help with circuitry - Mariah told me just what I needed to know in order to safely move the "do not unplug" plug to to a different surge protector and reset my unit. She was also extremely pleasant and made sure I had no physical emergency.

I found Bay Alarm to be extremely responsive and helpful. Everyone I spoke with was knowledgeable, friendly and pleasant. All of my questions were always answered to my satisfaction. Also the hardware is of very high quality. I had some trouble with the initial wireless link up, but the tech people literally walked me through it. After a couple of reboots, we were up and running. I had read very good reviews of this company and knew they were very highly rated. I totally agree.

I had converted the Client Information Form to a word document and inquired if it would be acceptable to the company, once I printed, signed and scanned it. I would then e-mail it to customer service. Mariah ** was very helpful.

The person answering the request seemed very nice and understanding of what I need. I appreciate that very much and will expect the above ordered necklace for the alarm button soon. I wear the necklace/button all the time and it suddenly just fell out of the metal end.

Iliana ** was very diplomatic and thorough. I needed to discuss several issues and research several options and she helped me resolve all of them. My Mom sold her home and is relocating where there is no land line. Iliana gave me a list of land line vendors not compatible which was very useful because if I had gone out and spent $140 on a new OOMA just to find out it was on the unsupported list - it would have wasted a lot of time. She gave me a list of compatible land line vendors and Time Warner was on it or should we say Spectrum.

I spoke with Rachelle ** today to place an order for my mom. Rachelle was awesome in collecting info on my mom's situation, needs and wants. Awesome ordering service. We quickly came to an agreement on products and services and she processed my order very efficiently and completely.

My wife and I are pleased with the service provided by Care Consultant Jessica ** when ordering service from Bay Alarm. Ms. ** was professional, friendly and courteous, and she politely and thoroughly investigated our needs, and explained the services.

Jessica was great. Very polite and professional. Answered my questions efficiently and our medical alert bundle is on the way. I have her direct line in case of any issues. As long as it is easy to set up and works like it should, all should be great. Time will tell.

This is Mary **, Pat ** daughter. Iliana ** was who I talked to about cancelling my mom's medical alert system. Iliana was helpful on how I was to go about returning the system. She was able to confirm the information that I already had from the packaged instructions.

Very pleased with the experience I had with Bay Alarm. I lost my GPS monitor. It was activated by whomever picked it up. Bay Alarm, not being able to contact me right away, had emergency medical personnel sent to the location of the monitor. Very rapid response. I found the device the next morning and advised Bay Alarm. All is well now.

Mariah was quick and efficient in updating the payment reminder for my dad's account. I had called three times previously and the representative told me it was fixed but remained incorrect. Appears that it is fixed now as I received this survey in my email account.

Thanks Tyler for your help today. You were courteous and answered all my questions. It was always so reassuring knowing that Bay Alarm was there should the need arise. I will certainly recommend you to anyone needing an alarm system! Thanks again.

I received excellent service from Bay Alarm Medical. I got the system for my mother. It was easy to set up so I could pay for it and my mom didn't have to do anything. All of the staff I have talked to were friendly and helpful. My mother is very happy with Bay Alarm. She likes it that the pendant is small and it gives her peace of mind to know she can get help if she falls.

I need to return a base unit that was wrong. It took 3 calls to finally get my return address label sent to me. After receiving it, I mailed it back. IT WAS RETURNED to me with another label in it to return it. I mailed it again. IT CAME BACK TO ME AGAIN. It was labeled correctly and the address is right. I have now called 2 more times and still no label. I have spent so much time on this one box and it is very frustrating. I now have to call again and see if I can get the label because I keep getting letters saying that I will be charged for the unit. PLEASE HELP ME!

Lucky to find this (Natasha Plush Pillowtop Full Size Mattress) on clearance. The buying experience was easy. Luckily I didn't buy this mattress sight unseen since I got to try it out in a store before buying here. I'm on a very limited budget and was able to buy a top-of-the line mattress at an incredible price. Hopefully it lives up to my expectations. I'm hoping it comes with a low profile foundation since I'm short and have difficulty getting into my current bed with is very uncomfortable latex mattress (hard like a rock). I have a 50/50 chance of getting low profile foundation or so I'm told. :)

Called about sending email with account information and how long it would take to activate system. Was treated very nice and given information that I needed. Thank you. Am very pleased with Bay Alarm Medical so far. Everyone has been very nice and has helped with all my questions.

I acquired the equipment after sustaining a fracture of the femur which limited my mobility in the house to the point that relatives became concerned and urged me to get the equipment in case, as I live alone, I became incapacitated and needed help. It turns out in four months that I have had the equipment it was never necessary for me to use it. Now that I am completely rehabilitated and move freely and travel the equipment is no longer needed. Therefore I am returning it. The equipment is very functional and important in the case of people who have limitations.

Called to speak with customer service today and had wonderful service. Answered my questions and seemed very appreciative of my business. Feels very reassuring to know that my loved one can depend on Bay Medical in the time of an emergency.

I was afraid of getting cold responses since I'm cancelling the service. Turns out I couldn't be more wrong! Tylor is very patient and supportive while helping me through the process. I really appreciate his help! I would totally recommend Bay Alarm Medical to friends and come back again if I need the service again in the future!

Called and quickly got a contact number changed. While I was talking to Ingrid she noticed a possible mistake on the contact sheet and asked me about it. It was indeed a mistake and we were able to correct it quickly. Many people would not have bothered to do more than take the information I was calling in about. She went above and beyond that.

Just a Big-O-THANKS. Wife's Bay Alert Medical system works. The wife had two times she hit the wrist button. And both time the system worked as I was told. Even to the point the Fire, EMS. I was called. And they were able to have rapid response. The fact that I have to work to keep insurance. This unit gives me a bit of peace of mind. Knowing that if need be, she will have help coming and I will know and be on my way to her. I purchased this with the thought that "I hope this will be the worst investment we will ever make." meaning that we would not ever use/need it. Not thinking the peace of mind has almost made us feel like it paid for itself. One of the best choices we have made. Again THANKS!

Needed to delete contact & add a new contact. Deleted John **. Added Robert **. Call Robert first before 911. He is next door and could come before calling 911. Very pleased with my phone call person. Thanks.

I am grateful for Bay Alarm Alert. Each representative that I have spoken to has been very helpful which increases my comfort in wearing the alarm lockets. Wearing this alarm locket also relieves my daughters concern about my safety. Thank you for being there for me.

Ingrid ** was beyond helpful and very professional.. Told us what she would/could do... Did it, then followed up with a phone call and e-mail. Really appreciated the fact that she spoke clearly and we could understand her which is not always the case when calling customer service.

I spoke with Aleisha Hill on Wednesday, May 10, 2017. She not only was able to answer all my questions, but went above and beyond to help me with all the questions I had regarding my father, Neil ** account, **. My father passed away on April 25, 2017 and she was not only professional, but very caring and empathetic to my questions during this difficult time in my life. She is one of the first that I have talked to that has helped make this difficult time in my life a little more bearable.

Recently, I had some trouble with my unit. The unit was malfunctioning plus the power for my pendant battery was low. But something troubled me quite a bit... I received one call while I was 2 floors downstairs. My unit had gone off and Bay asked me if I was ok. I explained the issue and that was that. Later that day, I had to talk with tech again and he told me both calls had been cleared. I only received one call and yet 2 calls were on record. Why didn't I receive 2 calls from Bay to verify I was all right, not just one call.

My experience with Bay Alarm employees has always been very satisfactory. They have been patience and forthcoming with help and explanation. They helped me return my old alert button and reorder a new one. Everything went smoothly. When I call them by mistake they are understanding.

The person that assisted me in ordering a replacement wrist alarm was knowledgeable and helpful. She did a good job and was pleasant to work with. I do think the replacement cost and shipping fees are somewhat high. I also think you need to speed up your shipping times. Maybe use Amazon for logistics.

I was very happy with my experience. My questions were answered immediately and additional suggestions were given. However, I don't know why I have to submit all the information on my account. I would think you would have it since your company initiated this e-mail.

She handled my call efficiently. I had confidence that she was giving me correct information (i.e. knew her subject matter). My equipment incidentally should be operative again Thurs. night at new location (noted in the review)... phone service will be moved then.

A. ** was pleasant, efficient, and very helpful. I appreciate her efforts. I was able to upstate the method of payment, change my billing cycle from monthly to semi-annual and have my AARP discount applied quite quickly. What a great representative for your company!

This has save my mother's life twice now. In the second event she had fallen from her walker at night and had significant injuries. In the darkness she could not find the phone that was just two feet away but did push her Bay Alarm button!

I called to ask when we needed to return my father's alarm equipment since he passed away last year. The person who helped me (Illeana) was kind (offering her sympathy) and quickly gave me the date and instructions. Thanks!

Having returned recently from Mexico to visit my feisty 93 year old mother, Kathleen **, the electricity went out for 3 hours this morning. Your company was conscientious enough to phone her to see if all was well. This and all our dealings with Bay Alarm Medical have been superb for our first 6 months with you. I certainly would recommend your company to anyone. Excellent service. Thanks again.

The alarm system was not plugged in properly. They said they called me. On my phone there is 2 missed calls. There was nothing on my voicemails. I am just a little concern that if my husband fell he would have laid there until I came home. I know it's my responsibility to see if it's plugged in but I pay to have you responsible as well. I was not happy with the response of the person that I talked to. I think you should made sure that someone was contacted. Myself or my son.

While thankfully I haven't had any emergencies yet, the few times I accidentally set off the alarm your company responded super quick and I was impressed by your professionalism. I feel safe and secure having your system in my home.

My experience with Trisha was an absolute pleasure. I would recommend her or this company to anyone. They are great. I had to call her back several times to get me straight but she was right there for me.

I fell and the paramedics checked to see if there were any serious injuries and then helped me up. They wanted to know if I wanted to go to the hospital for additional analysis. I told them no. They were very nice and professional.

I visited the website and called a couple of times with questions. Representatives were always helpful, and Jessica called/emailed to follow up and answer additional questions. The experience was positive all around. Not high-pressure, and allowed us time to discuss options as a family, check out the feasibility of using the device, etc. Options and prices are transparent and easy to understand. Thank You!

Very great. Had this for my mom and mother in law. Great service and friendly. Received in a timely manner and customer service was helpful and helped set up with any questions I had. Would definitely recommend this product to many of our friends.

My mother is currently in rehab so we are putting the service on hold. We received new device but will hold off setting it up until she returns home. I will send the old system back as soon as possible. Thank you very much for your excellent service.

Customer service, Mariah **, was very helpful, courteous, polite and professional. Needed to update my mom's medical alert account with the location and combination of the key lock box. We thank you and appreciate the help.

Kihana was very patient in answering my list of questions after my father did his initial setup and tests. I asked about his information form and she had me email it to her again to be sure they had it. She explained to me how the translation service works. She explained the times and process for responding to a possible fall. She gave me suggestions on how to possibly test for fall detection and offered for customer service to be on the phone during the testing if we need help. She was so reassuring and respectful. I couldn't have asked for better service.

Great service, as usual, from your company. The unit was originally ordered for my husband who only left the house when I took him to a doctor appointment. He passed away in January and I'm now using the unit. Since I still drive and do travel, I thought it important to have a unit with GPS.

Trista was very good at explaining the system and costs. My Aunt is coming out of rehab after surgery and I wanted to have the comfort of knowing she's got some help on the way if something was to happen. I called back after doing a lot of research to place the order. Trista and I had the equipment on order in less than 5 minutes.

It was easy to get this. Easy to use. I ordered the wrist band, then decided I wanted the pendant instead. Called, no problem. The pendant is lightweight, unobtrusive. I wear it all the time. I'm in the effective zone -- in the bathtub, too. I haven't had to use the alarm, but when I tested it, it worked. Great product, great service, good price and worth it.

I have gotten used to my Bay Alarm system and make a point to wear it everywhere. My daughter and son-in-law are now more comfortable with me living alone out in the country. I would recommend this system to anyone.

We are currently returning the alarm via UPS. It should arrive by May 2nd. I really appreciate the service for the past three years but the alarm is no longer needed. It did give us peace of mind to know that a parent was protected.

Ingrid tried to help us get 2 1/2 bars but in our area it is not possible. We get poor reception with most things (TV< radio and sometimes even our cell phones). Ingrid did an area search and made the determination that this unit was not suitable for our area.

I spoke with Kelly in online chat today and she was very helpful and knowledgeable and was able to answer all of my questions quickly. Following our chat I spoke with Trisha by phone and was very impressed with the level of customer service that she gave. I appreciate the both of these ladies concern for my mother and explanations of questions that I had.

My help box began making a strange noise. It then transferred the noise to my landline phone. The buzzing became so loud that I pushed the help button to report it. For the next hour I continued to get connected to the helpline every 5 minutes or so without my calling. Each time I asked them to disconnect but apparently they were unable to.

We couldn't be more pleased with Bay Alarm Medical Alert System. Gives the family a little peace of mind knowing our Mom is never really alone when we can't be there. I think she benefits from the same feeling. It's a win-win situation for us. Easy to order and install and extremely pleased with the operators we have encountered, extremely pleasant and professional.

Wonderful service provided by your representative. I requested a replacement cord for the button device, which separated from its magnetic closure, and I could not have been treated more kindly. Your representative immediately understood my concern and request and responded graciously. I am very appreciative and grateful. Thanks so much!

Received the unit and tried testing in various locations. I am hard of hearing and wanted to be sure I could hear the unit. Mariah explained that if I didn't answer the operator, they would call on the house phone. My sister and I had a few questions and they were answered promptly and courteously. Thank you.

Walked me through how to set up my alarm system. Was patient and informative. Answered my questions about how system worked and order of those to be informed. Explained test service and what would happen if I didn't answer my phone. Sure enough my son got a call about! So it worked!!

Always excellent. Could not be happier with the flawless performance of everyone at Bay Alarm. Each time we've lost power or tested the system, Bay Alarm is there to help. Perfect responses every time. Unfailingly kind and professional. Easy to understand and quick to respond.

Choosing the right device and service is challenging due to the number of companies and options available. My customer service representative at Bay Medical, Trish, made the search painless and efficient due to her in-depth knowledge of the company's product and services. Thank you Trish!

Had to update my credit card info today and the rep was very nice and professional. No wait time and they didn't cut off my grandma's service even though I got a new card so I had not paid in 23 days. Bay Alarm actually cares and won't just cut you off for an oversight. Thank you Bay Alarm!

Ms. K. ** was professional, courteous, and had immediate answers to all my questions. I needed to add someone to the notification list and delete someone as well. I also had some questions about what happens during an accidental alarm, and she reassured and advised me.

GPS device was not always accurate in my location. After contacting your company and doing several tests I felt more confident using this unit. Discussing the issues with my family we decided to keep the unit. Having this GPS creates a feeling of comfort when leaving the house.

Worth every penny. You have done an amazing job and was there for every emergency. I knew that with your service my mom was not alone! It gave me peace of mind and my mom independence for as long as she could have it.

I contacted Bay Alarm Medical for my grandma. They were very helpful and described things well. If grandma should ever need to call them, she'll have no problems! Good customer service is hard to find, but they nailed it! Thank you!

My Mom, Anne **, needed a replacement Client Information Form as she couldn't find the original to complete and send to Bay Alarm Medical. I called to help my Mom and get her a replacement since right now there's no record of instruction on file for Bay Alarm Medical to follow. Mariah was very pleasant and helpful and took care of this right away. Thank you!

The cord on my button broke, and Mariah assisted me in resetting up the replacement button. She also informed me about the benefits of having the "fall button" feature, and recommended that I discuss the issue of my need for this feature with my family. This I will do before making my decision.

Jessica was very helpful throughout the ordering process. She was knowledgeable about the different types of equipment and also regarding discounts that I was eligible for. I would definitely recommend Bay Alarm to anyone looking for a medical alert system.

Julie in customer service assisted my call in arranging temporary update of emergency contact names while I am traveling and out of contact range. She is very professional and yet caring and friendly. I feel confident and reassured that she handles the details well.

She answered all of my questions and she had all of the right answers. She gave me the prices and the needed products that I was looking for. She told me about the importance of a lock box for emergency response teams to get into the house without breaking down the door.

I was extremely pleased by the service I received when ordering my safety alert system. Rachelle was wonderful & very helpful during the entire process. She was very polite, knowledgeable & professional! Thank you again for all the assistance. I have no further comments.

I want to say that Jessica went above and beyond helping me understand what I was purchasing and the price involved. This is very difficult for my husband and myself to come to the realization that we need this kind of help. I have been told that Bay Alarm has the best customer service and I feel confident that if all your employees are like Jessica we won't have any problems and if we do we look forward to working with Jessica or any employee that is as great as she is. I now look forward to you receiving your system. I feel that we will be in great hands.

Telephone change taken care of quickly by a very nice and sweet, and polite and caring woman. My experience with Bay Alarm was, and is very satisfying. Thank you all at Bay Alarm. I would (and have) recommended Bay Alarm. The quick response when I called to "check" the machine made me feel safe knowing they would answer an SOS immediately.

We have been very impressed with your company and my recent conversation customer service to cancel our account. Your support equipment and telephone support has been great. My mother died suddenly this weekend and we need to cancel now. Thank you.

My time with you was very professional and pleasant. It was in a chat room and all my concerns were promptly answered. Just replacing one respondent did not take much time. There is not much to write about and I was completely taken care of in a short time.

I got the alert system for my 85 year old mom because she wanted the security of knowing she could easily call for help if something happens such as a fall. Thankfully she hasn't had to use it but she tests the equipment once a month. What I love is that so far all the people in the call center have had clear and easily-understood voices. My mom is hard of hearing and has problems understanding strong accents-- that has not been an issue.

I called Trish at Bay Alarm Medical to inquire about their system for my Aunt. Trish was wonderful. She was extremely helpful and patient. She returned my follow-up call immediately and answered more questions. I decided to order the system and she made the process easy. Loved her customer service. Just the opposite of my Life Alert experience.

Called to find out what ID will appear on my cellphone if an alarm is triggered and the monitoring service calls me. The representative was knowledgeable and helpful... As I told her, in my short experience with Bay Alarm Medical, I have been impressed with every interaction.

Needed to change a contact number - process was completed with ease. Also I want to let you know that we are extremely happy and satisfied with your service. My mother-in-law recently fell and the quick reaction made us feel great. Great value for an excellent service. Thank you.

My stepmother accidentally pushed the button on her alarm system. After some confusion we were able to reach Bay Alarm. Their response was calm, reassuring and helped us defuse a false alarm situation. The false alarm gave us more awareness on how the system works. More importantly, it showed us the professionalism of the Bay Alarm operator in dealing with this situation. This increased our confidence in the security and necessity of our investment in the Bay Alarm notification system. Thank you all.

Somehow my main box got unplugged and I didn't realize the system was not working. But you called me right away and we got it plugged back in and working. It was comforting to know that you were aware of this immediately and contacted me as soon as you realized there was a problem.

Our monthly calls were always very delightful and people were quite helpful. Thankfully Frances never had to use it but made her feel safe. Not happy with the fact that we will be unable to get a refund on 3 months advance in payment. Not sure why you are unable to continue taking off your customers at the end of their service. I have recommended you but now will tell them to pay monthly.

Trisha the representative I spoke to was very helpful in getting me started. I have been sick most of my life and it's nice to know that help is just a push of a button away. Trisha explained everything in detail and put me at ease.

Rebecca was most helpful in giving me the information I needed about referrals. I will recommend Bay Alarm Medical to my friend. So far I am very pleased with my service with Bay Alarm Medical which has been only a few weeks.

I spoke to Jessica who was very polite and answered all my questions. We decided to go with the basic plan and added the fall detection option. We were offered a small discount as we are customers of Bay Alarm for our home security system.

It would be better if I could update my billing online. I would also like a log-in account where I could update my information. This account would also have a log of calls that I could review. This is an option that most companies I deal with have available. My security system for my house allows me to update information and view logs.

Having the Bay Alarm Medical Alert has given me and my family peace of mind. Wearing the alarm doesn't even seem like I have anything on and is very comfortable. I have set it off accidentally a few times but the people who have come on the system have been very nice and understanding.

The person was very cordial, polite, and informative. She made sure the answers were understandable and precise. I was pleased with her answers. She took the time to repeat any confusing instructions in very simple laymen terms. She is an asset to your department.

Thank you for this wonderful product. Like the fact that it can be used nationwide. This will be a convenient way to get help when I need it in the event that I am home alone. The service people were very nice in answering my questions and help me place my order.

This was so easy to set up. Mom was happy to see that the "necklace" is smaller than what she was expecting. The associate we spoke when connecting the unit with Bay Alarm was very nice and helpful, making sure that all of our questions were answered. I feel certain that if Mom ever pushes her alarm, Bay Alarm will handle things efficiently.

The setup was just as they explained and easy to do. I have had a couple of accidental button pushes (grandkids wanted to check out that nice big red button!), and the operators were very kind and helpful. This let me know they will be responsive if I have a real emergency. Thank you Bay Medical for giving me peace of mind.

Mariah was very helpful when I called to tell Bay Alarm that I plan to conduct testing of the equipment. She was polite and gracious and told me pertinent information about the test. The person who replied to the test was also helpful and informative. I will recommend Bay Alarm to my relatives and friends. Bay Alarm is an excellent company to deal with.

I have your medical cellular device and am very pleased with the service I have received to date. I recently ordered an additional service that will be more helpful when at home and on the lawn. The customer service representative was very thorough and helpful with this upgraded service. Empathic would be my word of choice in meeting my needs and being able to show and express this in her conversation with me. Many times I have dealt with individuals with other organizations that have a difficult time when dealing with older individuals.

Just called to see if I would be receiving a notice of renewal for next 6 mo. She said not always - it's automatic. I think I received an email last time informing me of the auto credit card deduction that would happen.

My call was answered quickly. Mariah was friendly and was able to take care of my issue (Order replacement strap for alarm necklace) easily. I am now waiting to see if the strap for alarm necklace my mother needs arrives in a timely fashion. If things go as they have in my past experience with Bay Alarm, all will work out as expected.

I was satisfied with my help calls, but the alarm box still will not call your center. I woke to hearing a humming noise from the box at about 1 am... and called to see if it could be checked. My phone was dead that was connected to the box, but came back on by morning when I called the phone company. I was told that my phones are fine, and the phone jacks were all working properly. Then one of your tech helpers asked me to move the unit and phone to another jack. That didn't work. I was also asked to check the phone jack and the wall plug in the bedroom where it was originally located. I had a really difficult time trying to unplug everything and move things. I am unable to stand very long and use a walker. Complicated by shaking hands that couldn't get behind my bed. But... I did it, and it still would not work.

Rochelle's patience for a customer service person was wonderful. I didn't quite know the questions I needed to ask but she let me think and take my time. She helped me go over the information and documents so I was comfortable with my purchase for my mother. Thank you, Rochelle!