Bay Alarm Medical Reviews

Doing business with Bay Alarm Medical was straightforward and easy. Their services seem comparable to others in the market and much more favorably priced. All pre-sales dialog was very professional and equipment and documents arrived just as promised. At this point, I have only good things to say about your company.

I called to get assistance and more information about how to test my alarm (monthly) and the person was very professional and helpful. Also, when we were installing the system the person was very helpful and encouraging. Would highly recommend to anyone interested in purchasing and alarm.

I received a prompt call in response to my voice mail. I received complete satisfaction to my question. The person I talked to was very cheerful and very helpful. I've had nothing but great Customer Service in the past also.

Returning bay alarms phone call - Both people I dealt with in solving this problem were exceptionally kind, understanding, patient, and professional.

Karina was wonderful as she walked me through the setup process for the wireless unit. She was patient, kind and supportive as well as knowledgeable. Thank you very much.

I was told when I called in order to get the advertised rate, I would have to do the 3 month billing cycle. I was never told that if I terminated the account for any reason, including death, that I would be charged for the remainder of the billing cycle even though I returned the equipment in new condition. I called to discontinue my service as it is not being used, and was told I would still be charged the whole billing cycle even though I was not using the service and returned the equipment. I was never told this and it is not clear in the contract.

Happy with monthly service but unhappy with the inability to buy extra "necklaces or bracelets" via the website. Should be a simple thing to do to be able to note your order or account number and get extra devices when they get lost.

We have been very pleased with the courtesy and knowledge of everyone we have had contact with, whether our initial inquiry or the final order. When making a monthly test, or when I pressed the alarm button by accident, I was greeted in a prompt, friendly and courteous manner.

I have had this system for a few months now. It was easy to set up & Bay Alarm even gave me a follow up call to make sure I was all set. :) Now, when my partner goes to work or elsewhere we both feel secure about me being alone (with my necklace on). I have not had to use it thankfully, but it's great knowing they are there!

I feel much better having this. My son spends most of his time with me. But when he's working, I just feel more secure knowing I'm just a button away from help. I had a fall before this and it took me 20 minutes to get off the floor and to a phone... Thank you for being there.

The service I have received has been excellent. I called with a couple of questions and Katie ** was friendly, knowledgeable, and prompt with answering my questions. Thank you for your assistance and great service.

Nancy had to use the system 3 times and in every situation Bay Alarm Medical was very prompt in making their contacts to get Nancy help. Also, they always called back or stayed on the line to make sure all was well. I chose BAM because of the excellent reviews and they did not disappoint us. Thank you.

Monique ** was very helpful in processing the cancellation of service for my Father-In-Law, James **. Mr. ** lives about 300 miles away from us in a small town of about 600 people. The Bay Alarm Medical was great to ensure he could get help when needed. As his health failed over the past few weeks, he used the bracelet alarm about 3 times to summon help to his home. Mr. ** has since moved to a VA Home for ongoing care. Thank you for your service to him over the years.

I had not had to use the alarm system for some time and got a call to please test the button which I did and then called and spoke to Kristen like I was asked to do. She was very courteous and helpful.

Signed my mother up for service after her open heart surgery. Monique was excellent. Made it an easy process with some laughs thrown in that really made it a lot less stressful. Thank you so much for the great experience!!

I checked out at least 8 different Medical Alert systems before choosing Bay Alarm. After receiving the unit and pendant by UPS, I was concerned that I had connected my unit properly. I found out it worked when I unplugged it from the phone, etc. and plugged it in again. I received two calls asking if I were OK -- the Center had noted a change. I talked to Bay representative a day or two ago and we discussed any problem I might have by not connecting through my modem -- I have the Time Warner Cable bundle setup. A tech from TWC came to my home and said my setup was okay because my modem is stationary in a room far away from my Bay Alarm unit. The Bay rep was extremely helpful explaining any possible problem. She was so easy to talk to -- a top employee, I am sure.

Rachelle ** was professional, friendly, helpful. Gave me her direct number to call back, to place an order, when I had discontinued service with the company I had. The order was done efficiently, materials received quickly, as promised.

Will helped me, Judy **, this morning with a difficult connection issue. Not only was he polite, but also very creative in trying to get this system set up in our bundled Comcast system. I appreciated his initiative in trying to solve our problem so that we can use this medical alert system.

Just want to thank Kristen and the entire Bay Medical team for the great service to get the EMS people to my home this afternoon. Much appreciated!!!

I am very disappointed in the "billing policies" related to the death of a subscriber prior to the end of their prepaid service term. As a business owner myself, I just can't fathom how Bay Alarm Medical, in good conscience, can make it their "policy" to NOT refund the unused portion of a yearly prepaid service when the subscribed person DIES before the end of that prepaid term?

I'm new and for the most part am very pleased. Would you please notify your GPS manufacturer, they need to do something so we know when it is on or off. Right now it is really scary going out and being not sure whether it's on or off?? When I come back in the house, did I turn it off? We need a new light for this. Red - Off. Green - On.

Needed help in connecting and testing system. Brian was excellent.

She almost sent it back. She is 96 years old. Very independent. She hated the rope. Not very attractive (I think the older we get, the vainer we get, lol). She decided to keep the system. The range of coverage is ultimate. She knows it works now!

Setting up new Bay Alarm - We were helped with a lot of patience and explanation. It took us quite a while and we tried various places in the house until it was a good working situation.

Started a chat with Trisha because I had questions I could not garner answers to online. She was very prompt in her responses. Additionally she was knowledgeable of your products and extremely helpful. I ended up ordering the system for my mother partly because of the good customer service I received.

I have had nothing but cooperation from Bay Medical. I have not had to use my alert, but I have accidentally set it off and was quickly responded to. Thanks. I would like to change a phone number that you have on file, but I do not know how to do this.

Service was stellar - There was a shipping mistake made but it was corrected immediately.

We mailed out the forms and customer service sent us an email stating they did not receive them via USPS. We filled out the provided forms via email and faxed them, then confirmed Bay received them. We also requested an email confirmation. Bay were prompt and courteous.

Understandable explanations, thorough troubleshooting, good listening skills, courteous interpersonal skills describes the technical support received today. Bay Alarm Medical call center operators were also friendly and professional.

I recommend Bay Alarm Medical. Dependable, professional, polite and affordable.

Karina was pleasant and very helpful. She explained how to set up our box in a new place and test it.

I called in and my call was answered quickly. The agent was very polite and answered my question right away. I will feel comfortable calling in if have any other questions.

I was pleased with the agent I talked with. She was informative and was able to help me determine if this was the right company for my mother's needs, and to select the equipment that was needed. Her knowledge and understanding helped me make the decision to select Bay Alarm Medical.

Monique was very helpful changing the payment option from monthly paid by credit card to semi annually. I am Gloria's daughter and I made the arrangements with your company so the first communication I received was to me and my address. Monique changed the address and the payment option. She it made easy.

I have been very satisfied to date. Although I have fortunately not had to use it, testing proved that your agents were readily available and very courteous. The necklace containing the button has been very comfortable to wear considering my tender neck skin.

Today we phoned in to test our unit. The name of the girl that helped us was Karina. She was very polite and very knowledgeable of your product. She helped us test our unit to be sure it was working properly.

My parents are priceless. This service gives us all peace of mind. With the recall they received the new pendant even before I got there to set them up on the service! I've received quick responses to my questions. I'm a buyer as a trade and I thoroughly checked and researched all alert companies before choosing Bay Alarm. I highly recommend them. After all they are watching over my most valuable possessions... mom and dad.

Today I ordered a new medical alert system for my 83 year old mother. My customer service rep Katie was very thorough and descriptive when covering the options available to her. Katie was very professional and suggested some very helpful things to think about when making the decision to purchase a medical alert system. I finished the phone conversation with a peace of mind that my mom will have direct access to emergency care if she needs it, which will be of great comfort to our family. Thanks Katie for your great customer service. It was a pleasure speaking with you.

Wanetta was apologetic for the discrepancy in our order and corrected the issue immediately. Thank you for giving your representatives the independence to correct issues.

All went exceedingly grand!!! As always has been the case with BAM. Thank You!

Twice I've accidentally hit the button and within seconds there was someone on the line. I was very impressed and truly grateful knowing that if I needed help someone would be there so quickly. In the past I have tried another service and it took forever to get them to response. Bay Alarm Medical is the best by far.

Trisha is very soft. She asks all the right questions in a way that is calming considering the circumstances that lead me to purchase my medical alert system. She mentions options as we are going through the process. She is very knowledgeable about the product, services, and people. I had a great experience with your company.

Couldn't figure out how to hook it up (We have a bundled package. Don't have a phone line outlet room with modem). Was ready to send unit back but thought to call for assistance. Operator was very helpful & explained phone line was already hooked up to modem. Explained it very well & helped test unit while she stayed on the line.

We are so glad we bought this alarm from Bay. My father in law does not live with us half of the year. One day he fell and could not get up. A friend where he lives sees him in the morning and found him on the floor and called 911. He was ok after that we bought the Bay Alarm and was glad we did. He has had some false alarms but all is well.

I handle the affairs of your customer, Billie **. He is my dad. Your company was missing the signed copy of our agreement so I called and asked them to email me another copy. The first email arrived without the attachment. No big deal. I called again and the customer service rep sent it right out. Occasionally, my dad accidentally presses his beeper when going about his business. When you guys call to check in to see if there is an emergency your company is always very nice to him.

As a new customer, I had a lot of questions about my system. Lynetta ** was the Customer Service Representative with whom I spoke. She was very helpful with all my question, giving thorough answers, and offering suggestions. I would say, because of Lynetta, I had a very pleasant experience with Bay Alarm this afternoon.

Your service was everything we could have asked for. Our family was totally happy and had so much more peace of mind knowing our father would get the help he needed. He had many falls in the last few months of his life and was able to push his button and have the paramedics come help him. Thank you so much! We will recommend your company for sure!!

Our power on the power strip went down and we lost power to the system. It was on back-up battery but we weren't sure if the system was still working. We have called customer service a few times within the last week, and everyone we have spoken to has been more than courteous, accommodating, and helpful. We've been extremely pleased with the service to this point.

Easy ordering. Prompt delivery. Clear setup, testing and use instructions. Feel much safer knowing I have this.

I appreciate the fairness and compensation for replacing the fall button. It is of the utmost importance that my mother (Esther) stays safe.

This unit was ordered for my husband. He suffers from dementia and is slipping rapidly into the next phase. He also has lost the use of his body. He resides in a nursing home now and we have no further need for this unit. The service was spot on. We did not need to use it much, but it was always there and the response was fast. I will definitely recommend this to anyone needed a medical alert system.

Katie was very helpful in walking me through the process of disconnecting & returning the system.

I've only had my system since August, so no problems to report, thank God. But initial information calls and assistance in decisions about what kind of system to get, were handled by a pleasant young man, Bryan **, who was helpful and informative. I feel more at ease being in my home alone than before. Thank you.

My phone was not working properly. I alerted them that I was not having a medical emergency. The service representative was very polite and helpful.

I contacted Bay Alarm Medical on 9/12/15 for some answers on questions I had about medical alert units and was given the information I needed. I was given a reference number if I was to call back and had any more question or wanted to order. When I called back I talked to Ashley **, gave her my reference number and we proceeded to order. She was extremely helpful and went over everything meticulously with prices and what to expect. Very professional!!!

Jessica was outstanding in that she was pleasant, informative, patient, and knowledgeable. We enjoyed the fact we had just seen her on one of your videos, so we were able to have a face linked to her voice over the phone. It was a pleasurable experience and we are now happy to better take care of our Mother!

My blind and feeble 90+ mother wore a Bay Alarm pendant for year and a half. The service was invaluable in getting aid to her promptly whenever needed. First it was 911 call for aid when she still lived alone, and fell or felt weak or frightened. We moved her to an assisted living facility but continued the service, using it for in-house staff response whenever she needed help in her room. That facility finally installed its own equivalent alarm system for all its residents, so we no longer need Bay Alarm.

Fortunately I have had no occasion to use or call on Bay Alarm for assistance. I just started to live alone because of the death of my wife of 64 years and since I am 84 need what Bay Alarm provided and am satisfied that I am prepared for what could be an emergency.

Great experience. Brian was very professional, courteous and quick to resolve my problem. I really appreciate the help from Brian and Bay Medical Alert. Thank you.

The personnel at Bay Alarm Medical are always courteous and sincere about my welfare. Bay Alarm saved my life last March. I have asthma and had had a heart attack 8 years ago. I suddenly couldn't breathe & couldn't find my inhaler. I pushed the button & woke up on life support two weeks later. I was told the paramedics found me on the floor with no pulse. The hospital found my lung had collapsed. Everyone praised Bay Alarm Medical - including the EMT's and my family.

Brian assisted me with setting up my unit and testing it. He was patient and efficient. Brian provided outstanding technical support.

Great product. Great service. Really enjoying it.

I called to cancel service today ONLY because my father is now residing in a nursing home. Your product worked on several occasions for him, dialing 911. The operators have always been very helpful and the front door lock box is a great idea. Every time the EMT/Police always had the correct access code and were able to enter the house without a problem.

All was fine with the service. But now Helen is in an assisted living situation with 24/7 supervision. The alarm service was cancelled simply because it is no longer needed.

Although we had to return the system shortly after order, the system was sent quickly, was easy to install, and worked perfectly each time we tested each of the key fob buttons. Bay Alarm should be on anyone's consideration list when searching for a medical alert system.

We had to change emergency contact numbers and our billing credit card. Your customer service rep. was very professional, courteous and efficient. Thanks.

Added additional contact information. Lynetta was very knowledgeable and helpful. Phone number on account is **.

Only been with service for a few months but have no complaints. We ordered a necklace button and got the wristband instead, but they made the switch out painless and easy. Everyone that we have spoken to and dealt with have been super nice so far. Have not had to actually use the service yet but we have done several "tests" to make sure we were set up correctly and the service was great.

Since I have only been with your service for a few months, I don't have a complete picture of your ability to respond if I need you. But so far... everything has been great. The people have all been courteous and friendly and helpful. I checked out the system the other day and the man on the phone was kind and thorough. What more could I ask? I'll let you know if any of this changes. All in all a good experience.

I spoke with Ashley and she was EXTREMELY friendly and helpful. I needed to set-up but did not understand how to do with having a modem as part of our phone system. Ashley walked me through it and waited until I was completely set-up and new things were working perfectly. I felt she really cared about her service to me as a customer and to be a valued employee to your company.

We have installed the unit and tested it a few times and have been successful to date. There has not been a need to use the system other than testing. Staff has been very friendly and helpful.

We dealt with a unit being transferred back and forth from Texas to Florida with my grandmother. We couldn't seem to get it to work at all. After connecting with Ashley in the warehouse she walked my aunt through the issues on her end. Then she called and walked me through it as well. She was patient with all of us and went above and beyond. She set a appointment time so we could call back in and make sure she was available. Without Ashley I have no doubt that this would have been much more frustrating and confusing. Thank you for taking pride In Your work and making us feel like a priority!

I'd completely recommend Bay Alarm to anyone as it has saved my Grandfather's life countless times. He has congestive heart failure and his bracelet is like a gift from God.

I spoke with customer service (Trisha) who was very helpful and informative about their products.

She told me what I needed to know.

Following up on this online order, I just spoke with Katie **. She helped me order the Premier Protection plan and applied a USAA discount to the payment plan - all with surprising efficiency! (Not surprising in that I doubted Katie's abilities, but that level of service is pretty rare.) Prior to ordering, I had an online chat with Trisha and a brief phone call with Adam. Both were informative and unpressured. These contacts helped reassure me about doing business with Bay Alarm and influenced my decision. Thanks to all!

Ashley was very helpful and friendly. An efficient member of your staff.

Rachel ** was awesome in helping me choose the right system for my mom. She answered all my questions and even made sure the unit would arrive on time for my brother to set it up for my mom. Good customer service is so hard to find and it was a nice break to actually find someone so nice. I'm impressed by your company so far. Thank you.

Jessica was most pleasant and her knowledge of your product is impeccable. Great experience. Thank you.

Thanks to the patience and knowledge expressed slowly to a hearing impaired 84 year old great grandmother, I feel at peace that Your company and Krissey will help me adjust to a new change in my life. I would recommend that any of my friends who meed a Medical Alarm assistance to call Krissey...

I would recommend Bay Alarm Medical to anyone looking for an in-home rapid response system. Ordering was quick and easy. The unit arrived very quickly and was so simple to set up. Tested in various areas of the house and the agent was always courteous and helpful. Have not had to use in an emergency situation yet (and hope we don't), but I feel confident if we do, everything will be handled very professionally. My husband is using the wristband and it's so comfortable, he has never taken it off. He even wears it in the shower and it still functions accurately. Great company!

My mother has been a customer of Bay Alarm for about 9 months. They recently changed the phone system in her retirement community and attached her base unit to a new dedicated phone line. When she tested her system it did not work because of the changes in the phone programming. I was not at her home but was able to contact Bay Alarm and work with them to determine the change that occurred. They adjusted the programming to accommodate the phone system change. Bay Alarm contacted my mother and walked her through testing her system, ensuring that it was operating. As a final follow up they also called me to confirm that everything was operational. I really appreciate their knowledge, patience and follow-up.

Having trouble hooking up unit, very frustrating to this senior citizen. Kayla helped me by walking me through step by step. Had it hooked up in minutes. She was very knowledgeable. She used simple directions and didn't proceed until she knew I understood. She was very caring and concerned re my plight. A definite assets to your company.

I just wanted to say that I have contacted your customer service via chat twice. I got Bryan both times. He was fantastic. He answered all my questions quickly. He gave me some extra info that was actually very useful to me and I just didn't know to ask the right questions to get it. The one thing I have to say, which is a slight drawback, and not at all Bryan's doing, is sometimes he was slow to respond and I'm guessing he is dealing with more than one chat at a time. I know other companies do this too. I don't like it. I think it makes the representative seem slow to respond when really he is handling several calls at once. Bryan was awesome. Thanks for having someone like him.

Thank you to Bay Alarm for resolving this matter and removing the charge for another year's contract. I only wish you had tried to resolve this with me before sending the matter to a collection agency, and then refusing to speak to me about it when I phoned. I certainly would have preferred not to have resorted to this kind of public shaming in order to elicit this response.

Service was excellent and very professional. Rating was a 10. Great job.

The technical support was exceptional. The young man was very kind, patient and knowledgeable in his response. We had phone difficulties and that's why I had called the emergency number -- just to check that you were receiving my call.

From start to finish I have had a good experience with your company. So far, luckily, I have not had to use it, but feel safe and satisfied that I chose Bay Alarm, which, in fact, was recommended by a friend.

The system is very good and fairly priced. Though there is an occasional cell service issue. I have found some comfort with the product since Dad came home from rehab.

Set up and test - Very patient and knowledgeable.

Jessica was great. She made sure I understood everything and took the time to answer all my questions. I knew I would be in good hands with Bay Alarm, since their customer service was so thorough & patient; I received equipment very fast.

We have been very happy with the Bay Alarm Medical service. The customer services reps are very professional and courteous when contacting us upon pressing the button. I am amazed at how well the fall detection alert works and am so glad to have that service available. My daughter is confident that if she has to leave the house, I will be in good hands with Bay Alarm Medical.

It is reassuring to know that they answer when the button is pushed! Unfortunately I have set it off twice now making my bed... but it all worked out and now I am more careful so I don't hit the button accidentally.

The issue is resolved as well as the software/operating system of Bay Alarm Medical is capable of doing so. The capability of the operating system to accept individual consumer preferences is limited, and I accept and agree that they have attempted to resolve the issue in good faith as best as possible within the constraints of the system.

The call taker was able to talk the techie challenged one through the mistaken way I plugged in the phone jacks. And, I was able to follow the instructions and get it up and running. This is quite the feat! Good job!

We are very happy with the product. I was especially impressed with how small the help button is. It is very comfortable to wear.

Company contacted me and refunded the price of the bracelet. This issue has been satisfactorily resolved.

Rachel ** was extremely helpful today in the chat with me. She helped me decide the best option for my Dad. She was very patient and informative. Great employee! Thanks.

Went very smoothly with Jessica in ordering the unit. Looking forward to getting it set up for my elderly mother.

So happy to have this. Makes me feel safer in my home. The fall detection is a little too sensitive, but I'd rather it be sensitive and feel safer than not have it.

Service was incredible. Agent was wonderful, thoughtful, and truly professional in every aspect. I am thoroughly pleased with the service that I received, and I will without hesitation recommend Bay Alarm Medical to everyone I know.

Very helpful customer service. Answered all my questions and gave me confidence that I was ordering the right service.

Called for info. Customer service was excellent.

The application process was very simple. Customer service was very helpful. They sent me the agreement in advance by email and followed up with me when I didn't turn it in a timely manner.

Equipment was as advertised. Personnel are willing to assist. Would recommend.

I talked to several reps and all of them were very helpful. I set this up for Douglas and he is happy and safe and that was the main goal. Thank You for your help!

Turning off Bay Alarm to move my Mom to another residence. Very helpful tech staff.

My credit card was compromised and my automatic payment was declined. The rep was very helpful in assisting me.

The sound quality on the box you provide is not very good and your agents talk very loud resulting in distortion. It is sometimes very hard to understand them. It would also help if they enunciate clearly.

I got a Bay Area system in June this year. I am happy with the system except it is really sensitive. I set it off accidentally frequently. But, even when it is an accident they answer promptly and politely.

From my first phone conversation with Bay Medical, I knew they were the right choice for my mom's medical alert device. Their first question to me was, "Why do I feel she needs one?" We have had no problems with it. They invite us to test it monthly and are courteous and helpful every time we speak with them. The system was easy to set up, is simple, and the wristband is comfortable. Mom is very pleased and feels secure and safe. The price is the best value I found. I don't know how I could have made any other choice. We are 100% pleased.

I feel that the response of the system is excellent. I have accidentally pressed the button several times, and the dispatched always answers quickly and politely.

Bryan has been most helpful in assisting me with questions I have about obtaining the correct medical alert system for an elderly gentleman in Montana. I have talked with several other medical alert companies including two whose products are sold by Costco and have chosen Bay Alarm Medical because of the excellent reviews and particularly by the conversations I have had with Bryan. He was so impressive on my first contact that I asked for his direct contact number so I could work with him directly. If the service and customer support is as good as what Bryan has shown in the last two days, Bay Alarm Medical will undoubtedly have been the very best system to choose.

I called to add the GPS Medical alert to my around the house system so that I have full and complete coverage wherever I am. I really appreciate the person I spoke to as she was extremely helpful. Sorry I didn't get her name as she was able to waive the $80 charge since I have been a customer for over two years.

Alarm wrist band problem - The problem was handled perfectly.

Researched several Medical Alarm companies online and Bay Medical Alarm generally received the highest marks and best opinions. Set up was simple, response was great and my Mother is happy with her "panic button!" She has had to push her button after a fall to the floor and the response was quick and EMS was with her when we arrived.

I found Trisha to be very helpful. I've never ordered anything like this before and she walked me through it!

This is my second time in using Bay Alarm. Each time I call, the customer service representative is very professional and kind; addresses my concerns and lets me know of additional products I might be interested in but never pressures me into buying them.

I leased a medical alarm from this company for my sister who was going through chemo. She passed away in May, and I called to cancel my service, but was told that they will only cancel after they receive the equipment. She lived in Seattle and I live in Denver. My nephew sent me a text just after her death telling me he would take care of it the next day and didn't, so I thought it was taken care of. My former brother-in-law and I parted and bad terms, and he won't send it back. I have no control over getting their equipment back to them and I understand that it's fair that they be reimbursed for it, but think it should have been pay for the equipment OR be charged for service, not BOTH. There are plenty of other companies offering this service and these people are jerks. Look elsewhere!

The day I initially contacted Bay Alarm, I was impressed by how pleasant and knowledgeable the customer service rep was. Since then, my mother has accidentally set off her personal alarm. She was panic stricken the first time, but when the representative's voice came over the box and spoke with her, she was put at ease immediately. She apologized repeatedly and the man who was on the Bay Alarm side reassured her that his only concern was her well-being; that went a long way with my mom. She has confidence that any call for help will be responded to quickly and by someone who is compassionate and interested in her safety.

I am writing on behalf of my mother, June **. I ordered this for her because she lives alone and fell. Within the first week of wearing it, the EMTs showed up at her door three times in response to the alarm. She said she never pushed the button. It seems like the device was too sensitive. As a result, she was afraid to wear it and sent it back. She did call before she returned it to complain. Someone told her they would send a technician to look at it, but they never did. My siblings and I are disappointed in the results of this endeavor.

I am very happy with my system. I was amazed when you could tell it was unplugged. Thank you!

Fortunately, I have not had to use your system except to check in to see if it was working. The people that my son and I talked with were very helpful and putting in the system was very easy to do.

I have been very happy with Bay Alarm Medical service. I am currently laid up with a broken leg/foot and unable to bear weight on my leg. So there was some concern with my family as to what would happen if I fell since I live alone. My son set up the service for me. I have accidentally called them a couple of times but their customer service department has been very patient and concerned for me when I do. They check on me to make sure I am ok. When I pushed the button for a true emergency one day, they had the emergency responders at my house within minutes! They are very professional and caring in the customer service department. I would highly recommend Bay Alarm Medical for anyone who lives alone or is elderly.

I found that most medical alarm outfits have misleading advertising. Bay Alarm wasn't as bad as some, but it says there is free equipment rental. Then when you make your order, you find out that if the equipment falls and breaks, it costs an exorbitant fee, much more than the simple equipment costs, I'm sure, to replace it. So I had to buy replacement insurance. There might have been another added fee, I can't remember - I just remember it being more expensive than advertised. And I had to buy both the pendant and the wrist piece - other companies give you both so that if the user has problems with one, you can use the other. When we tried out the system, it worked fine.

The medical alert was mailed out and then returned by mistake. Jessica (don't know last name) was very helpful in making sure the system was returned to us. Her follow up service was great.

Trisha was excellent in all aspects of my conversation with her. Listened well and was very pleasant and informative. I talk to many people on the phone for work and when purchasing items and she ranks as one of the best.

Very happy with 1000ft. range to base. Very happy with how it works. Very happy with light inconspicuous call button. It's a really good deal, and serviced by very friendly people. My fall was out by the driveway; no-one in sight, a neighbor walking by heard me shout, so I was OK. Now I'm not worried about a fall when out of sight & earshot.

The customer service has been excellent and the system works great for peace of mind that my dad is safe and taken care of in the event of an emergency. Thank you!

No problem with the device, but when I first received it, it was missing the wrist device. Did not have lanyard either!

Do not use Bay Alarm. Their customer service is horrible and their device is not reliable for their medical alert system. We purchased a subscription for my father, who lives alone, a couple of years ago after he had a fall in his home. Several weeks ago my father passed out and hit his head and hurt his shoulder. He was unable to get up and repeatedly tried to activate neck lanyard. The device never worked. Luckily my brother-in-law found him after several hours. After calling 911 and attending to my father, he also tried to activate the neck lanyard and it did not activate. Only after pressing the button on the unit did it activate. Then the neck lanyard did work.

Excellent service from a pleasant representative of your company. THANKS!

I have accidentally set off the alarm more than once, and I apologize for that. Fortunately, I have not had a medical emergency yet but plan to supply friends with keys just in case. My son chose this service, he lives in LA. It's too soon to judge.

We decided to protect my father after my mother died recently. My father accidentally hit the button while outside and after they tried reaching him and couldn't, they called all the numbers that I had provided. We were glad to find out it wasn't an emergency but we also glad that we were alerted so fast. I was glad we had chosen Bay Alarm. Another time, I got a call saying they had no signal on his system but the electricity was out. That made me feel good to know they were monitoring it so closely.

I have a 3 story house and needed to make sure the buttons worked in every area. The CS person walked me through the numerous tests. I think I made a good choice of alarm systems.

Did a live chat with rep Trisha re. questions about purchasing an alert system. She was so helpful answering all questions I had. We finalized the purchase. She was so friendly. Whole process was excellent. I would recommend this company to anyone.

My experience today with Trish at Bay Alarm was wonderful. She knew the answers to all my questions and I was able to order the system we needed in a very short time with no hassle at all.

Representative knew what I wanted and made it happen in shortest possible time. Thanks.

Excellence product quality. Outstanding personal customer service, reputable, well-established company with very fair pricing that makes its customers feel like family. After my father just very recently passed, my family and my elderly mother are comforted in knowing that Bay Alarm Medical will be there for Mom. Thank you.

Excellent product and excellent customer service!

I worked as a social worker in hospitals and skilled facilities. I have a masters degree in social work. I would recommend Bay Alarm to anyone. I did call my friends in CT where I worked and gave them your number. I have referred 2 other people to your service. The price is right. I like that it is monitored in the US. I have not had to use it, but feel secure with it.

We do not wish to receive emails from Bay Alarm in any way... Received this one and NOWHERE TO UNSUBSCRIBE!

I cancelled my Bay Alarm Account early this year because I thought I needed the fall detection necklace, which at that time, Bay Alarm did not have. At the time I cancelled, I did not know that I would lose the money that I had paid for the rest of the year. However, it was my own fault for not reading the whole agreement or asking what happened if I cancelled before my contract was up. Well, it turns out that I really didn't need the fall detection at this time, so I decided to go back to Bay Alarm because their prices were better than the company I was with. When Kala told my situation to her managers, they gave her permission to give me 3 months free service since I had given up so many months of paid service when I transferred. They didn't have to do that, but I did appreciate it so very much. I will be staying with Bay Alarm. They are also very polite and considerate when you call to speak with them. Thank you Kala and thank you Bay Alarm.

As a new customer I have had 3 surprises. There was no emergency. However the alarm went off and scared me. With 1 the phone rang 3 times. I thought someone called the wrong number since it was 10 pm. I have a walking problem and can never get to the phone that fast. 20 minutes later there were 6 people in my home to see how I was. Called your company the following day. Have found out the system does work.

I updated my address, phone, email and call list info for my mother's account. Sorry, did not remember to write down the rep name at Bay, but amazingly helpful and kind. Overall, Bay has exceeded my expectations for customer service, response to alert by my mother, letting me know when her device lacked power... just wonderful service from this company and I feel comfortable keeping my mother protected by Bay. Thank you!

I have not used your service yet. I called once to get my code to enter lock box but it does not work. Please email it to me as I cannot use the emergency key locked inside the box.

I would like to thank Jessica for her help. I live in No. CA. and I wanted to sign up my Aunt, Eva, 98 yrs, who lives in So. CA. There were many phone calls back and forth with Jessica who was willing to help me with all questions and concerns. The equipment arrived within a few days of making the final arrangements and it is making my aunt feel very safe. Thank you again for the great customer service!

After getting all my questions answered upfront the Bay Alarm, the system was easy to order, easy to set up and easy to test. My 90-year mother, who resists technology, wears the wrist bracelet as a type of 'wearable' insurance should something happen that requires emergency assistance. It is her life that is more comfortable and she is happy... and we are grateful for that!

It has been approximately three weeks since I paid for my Mother's yearly service and ordered a replacement wristwatch remote for my 90-year-old Mother. I ordered the replacement wristwatch remote due to warnings from your company that the battery was low and that the Unit MUST be replaced. My Mother, by the way, is totally dependent on her pacemaker and must have remote ability to request assistance in an emergency. I called a week or so ago since my Mother had not received the wristwatch remote replacement, and was told the wristwatch remotes were not available, were back ordered, and there was no date when they could be expected. I was not told they were unavailable when I paid the bill.

Our family has received outstanding customer service with your company all the way from the inquiry stage through how to return the unit. Thanks to all involved.

Replaced wi-fi box with direct line. Bewildered I was. One box unplugged, the other hooked up. The two were talking at the same time as I tried to test the new one. Three different people responded as I called... Problem solved. Excellent response!

I had a 39 day old charger unit that had its pins bent and would not recharge my GPS unit any longer. She checked into the problem, verified it was real, and resolved it to my satisfaction. A new unit is in the mail.

Great experience. Very helpful.

Customer service representative, Kayla, was fantastic! She walked me through the steps to set up the system, answered all my questions and was very warm and patient throughout the process. I would highly recommend her. My only note would be to remind service reps that the terms and equipment are unfamiliar to a first-time user and thus, cannot take for granted that a customer would necessarily know what terms you are referring to (especially since rep may have done this hundreds of times). For example, the term for the help box...is it console, unit, box? And the terms for the wearable buttons? It might be worth updating the set up instructions to include pictures and terms of these as well (they are not listed).

Called to explain that mother-in-law was not able to use the alert device... Did not have the mental capacity to remember to push button if she fell... So not helpful to us after all. Asked if we could cancel membership and get a pro-rated refund... Was told we could not... But we could transfer it to someone else who could use it??? Ummm... Not helpful. Asked if we had not yet signed the hard copy of the paperwork agreement. Were we still bound to it... Was told yes because of "section 5" that we had checked online. Asked for a copy of that... Was told it could not be given out. Also instructed to return all equipment by end of 6 month paid period. Rep was "upbeat and positive." She tried to give me all answers that I requested, although she seemed a bit stumped with some and had to put me on hold to research, and talked over me at times, but I believe that may have something to do with the phone system as there seemed to be a "delay."

Ordered the system w/ additional smoke and CO detectors in early May; although it's only been installed since early June. My most significant complaint is that there is no printed User Guide/Instruction Manual for the unit. In addition, the Cancel Light on the base unit has routinely come on since installation, requiring me to press in order to clear it. Overall, I have been please with the Customer Service staff (extremely courteous and helpful) and one incident with Tech Support that was not as great. In testing the unit (a few times) I found the response to be good and the call center staff extremely courteous and professional.

I am very satisfied with Bay Alarm. I hope I never have to use it but I feel much better knowing that if I need the service it will work and possibly save my life.

I've had my necklace alarm for 3 months and it gives me a peace of mind that I am not alone. I resisted ordering this because I thought it was only for the kids' peace of mind. I am glad that I have it. Help is just a button push away.

Bay Alarms explained their cancellation policy and my issue is resolved.

Very friendly and helpful in choosing the right plan for me.

Outstanding customer service, easy to order, my AAA discount was applied in a second. ** made it a cinch to get everything setup and the order completed in just minutes.

I did not set up the system correctly in spite of my best intentions. A wonderful support person with Bay Alarm Medical helped me disconnect the system and reset it correctly, so it is working!

I have no complaints. I do think it would be nice if I could turn down the volume on the base unit. If you are in the same room it becomes a little distorted because the volume overdrives the speaker. Other than that the response time is very very fast. Keep up the good work!

The biggest issue is that the button on the lanyard is easily pushed and we have had many false alarms sent in. It is nice that is is easy but it should be build so that just leaning against a table or counter doesn't set it off!

I wish Bay Alarm Medical would include an instruction manual in the box the Mobile GPS Help Button comes in. I am never sure it's on. Yes it does vibrate but when I put it on the charger does it turn itself off? What do the green and red lights signify? The yellow I believe has something to do with signal strength. A manual would be a big help.

** did a tremendous job assisting us with the installation of the Medical Alert device and the connection to my father's phone. She gave us the time and assistance that was greatly appreciated.

I live in New Jersey, mom lives in PA and we are both confident that if there is an emergency Bay Medical alert will respond immediately to contact EMS. She has an alert bracelet and keeps the necklace in bathroom. She also has a security box.

I called to update billing information. The CS rep was very pleasant and made quick work of the transaction. She was knowledgeable, personable, and professional.

** was great... Friendly, knowledgeable, and relaxed. She gave me just the service I expected.

I was very pleased with the friendly, professional, and very informative experience I had with your staff. I called with very little knowledge of the subject of medical alerts, but now feel I made the correct decision.

I am very pleased. The necklace button is small and comfortable.

My whole experience with Bay Alarm Medical was excellent. ** was very honest about what I would and wouldn't need. Very informative and professional.

I am very pleased with the service we have received so far with Bay Alarm. The customer service staff made it very easy for us to set up the service for my mother out of state. We are thankful that she has not had to use the system. Give us a little peace of mind knowing she can get help if needed.

I was very pleased with the quality of the service I received with my first conversation with Bay Alarm. ** was incredibly helpful and answered all my questions and concerns. Although I had never heard of Bay Alarm before, I am happy with my decision to go with this company. Now I will just have to see how the first three months go.

I ordered a lock box for my door, but never received it. I've called shipping to have another sent but it never came. Try to contact my salesperson -- no reply. So very angry.

There is an issue with the coverage in my father's area. Although I was told it would be fine, the red light is often seen flashing. I do know it works as my father accidentally hit the wristband while getting in or out of his shower and he yelled he didn't need anyone to come, but firemen showed up anyway while he was nude getting dressed and scared and embarrassed him. So now I have issues making sure he is wearing it.

I researched and interviewed many alarm companies before I decided to go with Bay Alarm Medical for my mother. From our initial conversation I felt good about the company and after we ordered our product I was more than impressed with the service we received. This company lived up to every word of their commitment to ensure quality monitoring care. I highly recommend them to anyone looking for a genuine and caring company for themselves or a loved one.

I bought a Bay Alarm system for my Mother a few months ago. She accidently set off the alarm. We instantly had calls from B/A and the Fire Dept. was en route. We are sorry about the false alarm, but I have to say I was very, VERY Impressed with the response and feel great about our choice in Alarms and will definitely tell all about your company. Thank you again.

** answered my call at Bay Medical and was so pleasant and helpful. She did not pressure me into buying but gave me time to think this system over, which I did. In looking into other alert systems, I felt Bay Alarm was the best, and since ** was so informative, I went with your system. Since then, I have hit the button accidentally three times and each time your answering team treated with respect knowing that I had erred.

I resisted having a device for several years because of a previous bad experience with a home security system throwing off false alarms. I like that this device uses phone lines and the buttons are recessed to avoid activating by mistake.

Thank you for taking the time to alleviate most of my mother's concerns regarding your system. It's hard for her to accept the fact that she needs it, but you went a long way towards making her comfortable and accepting. Thank you for your time and compassion.

I have accidentally hit the alarm button several times. I have gotten very quick responses every time. The quick (and courteous) responses have left me very confident that if I ever push the alarm button for an emergency, I will get the quick response that I would need.

My initial set-up was trouble free and was completed within 10 minutes. I activated my first routine test and was extremely pleased with the quick response and the professionalism of the operator. This is in contrast to a competitor whose response time was often 10 to 12 minutes.

Today I was testing out the various systems as I set up my new Bay Alarms. Bay Alarm was very responsive. I hit a problem with my GPS system, and again I found the responder to be very supportive and helpful and we worked out the problem I was having. I am feeling more secure knowing that I will have this high level of service.

The first time there was a need to use Bay alarm device, all went exactly as was described. The rep who received the alert quickly made calls to designated contacts, and when no answer on either, he left a voice message with details and then called EMS. I was VERY satisfied with the service.

I don't call very often, but do call now and then just to make sure the system is working properly. After I push the button on my necklace, it takes nearly 3 minutes before anyone answers and asked if I need assistance. If I pushed the button because of an intruder, that could have meant my life. I thought Bay was going to answer within a minute. You need to speed up the process of answering, if I was having a heart problem I could have gone into arrest before you got to my call. I will look into other companies prior to renewing my subscription.

I am very much satisfied with your service. I have accidentally pushed the button several times and your service has been very quick to call and verify if I require more attention. Wearing the button provides me with a sense of security. Very glad I selected your company.

Incredible service. Simple and reliable. Highest recommendation!

Installation was easy, testing was fast and friendly!

I would highly recommend to others.

Father-in-law made more comfortable with the call center and how it works with his home phone. Both ** very helpful in their assistance. Gave clear information and welcomed any further calls to assist if needed.

Happy with service.

Absolutely pleasant conversation with ** while changing equipment location information on our account. All matters easily updated on the account quickly with no issues. Thanks!

So far, I haven't needed to use the service but I chose them because their website gave more information than others, their customer service people were knowledgeable and easy to reach. Their video of how easy to install really made an impact on me and I like the overall feel of this company. The installation and testing were very easy. I've already recommended them to a neighbor needing this.

Auto deduction issue handled quickly.