Bay Alarm Medical Reviews

Customer Service is a high point for Bay Alarm Medical. They are so eager to make things easy for the customer. Their monitoring system made us feel secure that if we ever needed immediate help--they would be there. Their equipment is top notch and easily installed.

Trisha was super helpful when answering all the questions I had about getting this for my grandfather! I feel very informed and can't wait to receive this and set up for him. I know he will be safe and sound while having this medical alarm system in his home!

I purchased this service for my dad and thankfully never had to use it. When my dad moved into my home and on hospice care I decided to cancel the service since he would have me to care for him 24/7. I called and followed through with the instructions on powering off the machine and was told to have the equipment postmarked by 2/5/18. I carefully packed the equipment and sent it priority mail on 1/31/18 (Weds). I was told by the post office that it should arrive on Friday (2/2/18).

The lady was very helpful! I'm 82 years old and do not like to use the computer. My husband always took care of it until he passed away and went home to Jesus. I appreciate the lady's patience and making sure the new cell phone number, e-mail address and Visa card number was put on my account. She was very kind and thoughtful and wanted to know if she had answered all my questions. I also paid my bill, because I had not received a notice. I'm using a new computer my Grandson built for me for Christmas. I'm so blessed with the service I've had from Bay Alarm Medical. Thanks.

The person I spoke to was very professional and experienced on the various options of Bay Alarm medical systems. It was a short amount of time I had to wait on the phone before she answered. I appreciated it because I was on my lunch hour. She was upfront about the cost of the system and all the particulars I would need to know.

All questions answered and all issues resolved. Customer service rep was excellent, patient and a good listener with good verbal and communication skills and was pleasant. I would recommend to anyone and their website is also good and so are their products.

My Mom has had her alarm about 2 months now and we've been very happy! My mom even pushed it once by accident and anyone that answers the phone is always very patient with her, reassuring and helpful. It was EXTREMELY easy to order and set up which I was also thankful for.

Trish was very helpful, kind & patient. Answered all my questions completely. She told me of everything that would be coming in the package. I wanted the fall protection and Trisha let me know that 2 bracelets would be coming. 1 that my mom can wear at night time, so the alarm will not go off if she moves a lot & 1 for daytime. I would recommend you to anyone who is looking for a security system for their loved one.

I just ordered today. The Associates I worked with, Trisha and Kelly, were AWESOME! I only hope when the equipment is received, etc... that the service continues as pleasant as today. After reading some reviews it has me a little hesitant. But, for today - I AM THINKING POSITIVE!

Every phone call to set up my account was casual and efficient--it beat the sales pitch of your competitor--hands down. Every contact was easy to understand--the final steps in the process were more troublesome--not the fault of the support person.

So far since having this installed, it's been great to have. it works just fine. Also the fall detection works great. I have nothing bad to say at this time. This product gives myself and my elderly mom a peace of mind. It's nice to be able to leave the house and know that my mother has a way to contact emergency services when I'm not home.

I recently accidentally set off my device with Bay Alarm Medical. I got an immediate response from the base station with someone asking if I was alright! It was very comforting to know that help was so readily available! Thank you, Bay Alarm Medical.

So far the alarm has been as advertised. Look forward to doing business with you in the future as long as Bay Alarm keeps the prices down, that's the only complaint I have is the prices but if it is a quality product it's understandable.

I feel so much more secure at home alone both inside and around the yard and driveway with this device. My only advice is to hold the necklace when bending over to pick something up, or tie shoelaces. The device is overly sensitive and I've set it off just picking up the paper, or putting on my shoes. Otherwise it is a good piece of mind for me and my daughters who worry.

Ordered a Bay Alarm system. Within a few days, dad had to have 24 hour hospice care. We never even opened the boxes. Called, got RMA, sent stuff back (unopened), it was delivered and signed for by Sean at Bay Alarm on 01/04/2018. Still no refund. We were well, well withing trial period. Still getting emails from Bay Alarm as if account is still active.

Called over a week ago to ensure that pendant doesn’t interfere with pacemaker. Have not received reply to inquiry. Will not use until we make sure device is safe. Paid for the year and have gotten no use for device.

My phone went out twice and you promptly made me aware of the problems. However I could do nothing about the problems since it was the phone provider’s error. Somehow or other the button on my bracelet alarm went off and you very promptly answered the alarm making me aware of the situation.

I have not used the service yet, so I can only rate wearing the alarm. The necklace is very comfortable and does not interfere with my everyday life. I hope I never have to use the service, but I feel better knowing that I have that option.

This is an easy to install system for in home monitoring... purchased for an aging parent and the system is designed well. Customer service is very helpful— we had a questions about installing via a cable VOIP system. The multiple emergency buttons and wearable units are simple and well conceived.

First never got a callback when put number in the queue. Long hold times. Secondly it wasn’t clear online when ordering. I needed a wireless alarm which is what I thought I had ordered. Had to return first alarm because it was wrong. It wasn’t clear the price was when ordering was only for the alarm and didn’t include the wireless charge.

My mother would be more satisfied with the device if it wasn't so sensitive to the touch. It goes off accidentally very easily and is frustrating. The button should be more inverted so it doesn't go off unless you actually press it. Will there be an improved model coming out?

Wearing my device has helped me and my family relax. I activated the button by accident and we were pleased with the quick response and graciousness of the responder. As I currently live alone having this system in place gives me peace of mind.

We are very satisfied with Bay Alarm. One night my husband pressed his alarm by accident. They replied immediately. Very quick response. Feel very comfortable knowing their response is so timely! I also am very happy with the way everything was so easy to set up! Thank you.

I am very pleased with customer service and the Bay Alarm system. It helps me and my family know that will be safe if I am in need of help in the event that I fall. My family has the insurance that I only have to push a button to receive help and Bay Alarm systems will call them if I am unable to reach my own phone.

I hit the panic button because my husband could not breathe. No one answered until after I called 911. I am not pleased with your service at all. By the time 911 got here he was brain dead. My husband was my everything and your service let me down. I would like my money back.

The response was quick and even though the button was hit by accident, it was reassuring to know that someone could respond immediately. I haven't had the emergency response button very long, but I'm grateful to have the security. Thank you.

Buttons are too easy to push or discharge in error. We have set them off now three time in error. Are there buttons a little harder to depress? The fire department let themselves in the door one time because we were in the back bedroom and didn’t hear the doorbell.

The system was easy to set up. We did a trial call and it eased my worries as someone answered right away after we hit the help button. A few weeks later I found myself needing help. Someone stayed on the phone with me until help arrived. I can’t believe how helpful this system was and I’m grateful to everyone who was so kind helping me.

I have all the tools, I keep the buttons with me, but how often should I test to see if the system works? The Mobile GPS Button is hard to tell if it is on or off. The Standard help Button: does battery ever need replacing. Those are my issues to review.

I called twice last week. First time was a day or two before new years day. Seems to take a long time to answer. When I got through, the man I spoke with didn't seem sure of what he was doing or was rattled. Fire dept arrived and didn't have code for key box. They tried breaking the door. Your agent hadn't shared key code was on file. $80 damage.

Only thing I'm not happy about is that I got the fall detection pendant, and then was told that it may not detect falls. I paid extra for a device that does not do what I thought it would. Other than that, I am happy with the service. I have told others about it, and have recommended it.

The process for ordering, shipping, setting up and testing was very smooth! I purchased it for my mother due to her frail condition and living alone. After my father passed last February, it was important for mom to maintain her independence and this gave me the peace of mind that help would be on the way if she needed it. She is hard of hearing and without her hearing aids she can still hear the dispatcher on the speaker from the far end of her house. She wears the bracelet 24/7 and has safety buttons in her bathroom and kitchen. I am very pleased with the support and product by Bay Alarm Medical and highly recommend it!

There have been a few false alarms when I have not called in and have been called by the company. I dropped my neck alarm once and was not called, but assume that the company will respond when I need it.

Thankfully, I have not needed to call for assistance. My only contacts with Bay Alarm have been installation and checking of equipment. I have found your representatives prompt and helpful. There is comfort in knowing that I am protected by your professional service.

Fortunately I check my credit card statement, because I have been double billed 2 months in a row. If this happens again, I will be forced to look for a different company for my mother. Have not had the need to check the service. Hopefully if the need does arise, we will not have issues with that also. Had to order special cords to even be able to set up the system in my mother's home. No mention was made of this and the extra cost.

My mother, age 75, stage 4 cancer, fell face down on the floor, fractured her nose and slept there for hours and the necklace did not go off!!! When she woke she crawled to her chair having a concussion with no help until the following morning!!! It had 3 false alarms previously throughout the several months but when needed, it FAILED!!!

BUYER BEWARE! This service is a scam. When researching this company it is very hard to find an honest review but do your due diligence and dig. Unfortunately I did not find out about all the billing issues and deceptive practices until my mother passed away and I needed to cancel the service. Even though I told them my mother had passed away and I returned the equipment, they have turned her account over to a collection agency. Her auto renewal was due in August but the credit card on file had been reissued so the payment did not process. During this time my mother was in the hospital and this was not a priority for me. She died in September.

I have accidentally pushed my button and the Customer Service person is very nice and understanding. They always verify who I am and reset the system. The one concern I have is that the system must be connected to the computer modem and it is in another room thus I must walk fast with my walker and O2 to answer the Customer Service person. Other than that, I am fortunate to have Bay Medical.

The product has worked well, the gps feature works perfectly. The call center is polite and helpful. The noises on the device are loud enough to be heard with some distance. The battery life lasts a day or 2. Sometimes the fall detection goes off on its own but otherwise a great product.

I talked with Eduardo for my first encounter with Bay Alarm Medical. Such a nice young man and so polite. He was very patient and understanding of my questions. When I called back again I had questions as I had received the equipment. I tried to explain my question but the person I spoke with did not understand what I was asking. Also she was not very patient. I really felt like an elderly person. Anyway a supervisor connected with Eduardo and he help me with my questions and I got the answer I needed. Thankfully I have not had to use the equipment and probably won't have to. My children insisted that I get this as I live alone. Thank you for your help and understanding.

I highly recommend their service. I’ve fallen twice & had help very promptly. They are very reliable & their cost is reasonable. I don’t know my order number. I compared this one to other services and this one seem to be the best.

Resetting and tech check good a little bit of wait time on the phone. But answered my questions and did a check of unit functioning. There was a surge probably so the red lighting went on 2 AM. Women communicated on the phone and answered my questions. Thank you.

We ordered this monitor to put in use in an assisted living setting for my mother. She is 94 yrs old with very limited mobility. They use pull cords for emergencies, which after a fall, showed us this was inadequate. Situations happen and even the best of plans fail. This monitor gave us peace of mind; and has been utilized more than once! We programmed it notify staff at the care home in non-emergency - so helpful!

Although only having this service for a couple of months, the only time to use it was an accident. While having my bath aide giving me a good shower/bath, it was accidentally pushed. Within a timely manner, the service had rescue personnel at my home checking on me. Even though my aide had talked to the service. Was definitely satisfied with the service. Hope to have this service for many years to come. Thank you.

I cannot say anything other than great service and wonderful, caring representatives. Thankfully I have not had an emergency but have accidentally bumped the button a few times and triggered the alarm. They are always very patient about this and it makes me feel good to know they will be there if I do have an emergency.

Thoroughly happy with Bay Alarm Medical. Every time I have had to press button I have a very fast response. They have called me but I don't hear phone but notify my 3 daughters and the firemen are there within minutes. I am very happy with how quickly you respond.

My grandmother is no longer able to live on her own. I had to change her address and update the call list. It was a piece of cake. Everything was updated and the system was tested. Outstanding customer service! Thank you!

My father has used Bay Medical Alert since 2014. The service has been OK I guess as I have tried no others to compare it with. There is often an unusually long response time from their operators but they usually eventually answer. The billing with them is not acceptable. They will no longer accept any form of payment except a credit card so that they can auto renew your contract. They sent notice saying they would no longer accept check payments after October 2017 so I sent a check in to pay for my next year in September. THEY RETURNED THE CHECK UNCASHED. This is extremely rude customer service and shows they are no longer interested in our business. Customers should be able to pay for services in any way they want. We will not be renewing with Bay Medical at the end of the contract term.

I have been very pleased with the customer service and products from Bay Alarm that I purchased for my mother, Barbara **. I now have peace of mind knowing all she has to do is push a button if she has a problem and I will be contacted immediately. Thank you Bay Alarm.

This medical alert is for my Mom at this address. In April 2017 she had a stroke but was able to press the medical alert button. The emergency response team took her to nearest hospital. Which I believe saved her life. My Mom has been recovering and is able to walk and do about 90% of what she did before her stroke!

I have been totally pleased with Bay Alarm as long as I have had it. Used it once and it was amazing how smooth everything went. Makes me feel very secure. Couldn't be more satisfied with your company.

But no one called. No one was alerted. I wasn't needing assistance, but what if I had been. After a few years of depending on you for help, I realized I may have been living under a false notion that I was protected.

Fortunately I have not had to use the company for an emergency. However, any time I have called for questions or information, the responses have been direct and with the utmost courtesy. I am very satisfied with Bay Alarm and am comfortable knowing I would be treated the same in an emergency should the need occur.

I have had the Bay Alarm system for 8 months. It is working well, and gives me a sense of security. Fortunately, I have not had an emergency that required me to ask Bay Alarm for help. But I have my necklace which I wear all the time.

I used the Bay Alarm for a neighbor. It was for my peace of mind. She wanted to still be independent. This button was well worth the money. My friend was glad it only called the friends/family on the list.

We are glad to have the system in the house. We have had no troubles with the system and it is very comforting to know Robert has backup if needed when he is home by himself. Just wish it was not soooo expensive. Seniors on a fixed income need a break somewhere.

When I needed an ambulance, I got an immediate response and they contacted my daughter, which they said they would do. After Hurricane Harvey, while service was unavailable, for almost 2 months, there were calls to me and my daughter to remind us that the caller was not plugged. They care!

I am answering for my mother who is 87 & doesn't use a computer. Your service has been outstanding! Anytime her fall detector has gone off someone answers immediately. When she accidentally sets off the alarm everyone has been very pleasant & lets her know that it's alright that she set off the alarm. When she did need emergency help Bay Alarm was fast & efficient at contacting family members & help. I live in a different state from my mother & having Bay Alarm helps me relax & worry less about her. Thanks for being a company my family can rely on.

My entire experience with Bay Medical Alarm has been easy and enjoyable. I purchased two systems, one for my Aunt and one for my mom. We all feel more secure knowing we have a system that we can depend on in case of an emergency. Thanks so much.

While watering my flowers, I fell and broke my hip. I was home alone and could not reach the phone. Thank goodness I had my Bay Alarm Medical necklace. I was able to push it and help arrived within minutes. Thank you so much.

I give you the highest marks for service. A couple of times when the button was pressed by mistake, responder came right on and when notified, was polite. I feel very secure that someone is there and ready to help me when needed.

Purchased this system for my parents. Works great. No issues to report. My mother carries the alert button with her at all times. The test of the system worked on the first try. The set-up of the system was quick and easy out of the box. Would highly recommend.

Thanks to your product and human support I have the confidence to be alone and continue doing the things I enjoy, with much less worry. My family all live in other states, and I am alone with my small dog "Buddy", and your service is appreciated by my family members as well. I am a retired aerospace field engineer and that background makes me appreciate something that is "simple and works". I would like to suggest something for your business consideration... add data fields to allow your clients to register their pets, who will be alone when something happens... this is a major concern, our pets are family! Just knowing Buddy will be with my person of choice would be the best!!! And you could charge for it!!!!

I'm 98 years old. Since joining the BAY ALARM MEDICAL system, I'm more confident than ever. I'm so happy my son can leave the house & the both of us can have the peace of mind that I'm protected against falling or sudden medical emergencies. I highly recommend your company to any & all my friends.

We have your service for 2 years now. Have had a couple of opportunities to use it and everything has been as we expected. Calls were made as scheduled. When the unit got disconnected we got a call advising there was an issue. I will recommend Bay Alarm Medical to others.

It is reassuring to know that I have protection 24/7, no matter where I'm at! I deeply appreciate all the staff I've dealt with as they have been so polite and courteous! It makes me feel safe to know all I have to do is push a button and help is on its way!

I fell in my shower last year and hurt my arm. I couldn’t get up. So I pressed my button and help arrived in a short amount of time! I’m so glad I had my button on so I didn’t have to sit in my shower for no telling how long before anyone arrived to help me!!

Very happy with my Bay Alarm system. I hit the button by accident one night and didn't realize it until I looked out my window and the police and ambulance are there. It is a great feeling to know they are always there for me.

We have this service for my mother in law and love it. There have been 2 instances which were not medical emergencies where it was activated by mistake bumping or dropping the sensor and the system worked flawlessly as though it were an emergency. One instance my wife & I were flying and did not receive the call and they went thru the list of phone nos. Responders came on one of them when my mother in law did not hear the Bay representative. We are very pleased with Bay Alarm and have recommended it to her physician who originally had suggested another service provider. But after my research settled on Bay Alarm and do not regret it. Excellent service, easy to install, and the system works.

My only issue is with the call box. The sound quality is so bad and the operator is so crackled that I cannot understand what they are saying. I can only have that they will get help for me if I need it.

I was so glad I got the wristband. When I used the neckpiece it hung down in my way. It is so handy. I thank you for your fast service when I check to make sure my alarm is working. I have set it off by mistake and your crew is so understanding. Thank you very much. I use my alarm as jewelry most of the time. It is small and very attractive. I have given the name of Bay Alarm to many of my friends because they like the way it looks and that it is good for outside in a large area which I have here in Montana. Thank you again...

A happy, satisfied Bay Alarm customer. Technical Support and Customer Service has always been exemplary. Their people are polite and efficient. Mom has had to trigger the alert several times and each time help was on the way quickly and the family was notified immediately. I would recommend Bay Alarm to anyone that needs a medical monitoring system.

I was reluctant to get this but my children insisted and in fact ordered it for me. This system has allowed me to continue to live alone in my home with the security I (and my family) need to be safer - day and night. Thank you Bay Alarm Medical.

Fortunately I have not had to call for help. I have had two experiences talking to the call center because I (#1) hit the CALL button too hard while dusting and (#2) the telephone (landline) went offline and the call center called to make sure I was okay. Both times the gentlemen were very kind and courteous. I have recommended Bay Alarm to several people. Thank you for being there.

Your customer service team is the best. Simply put, a great feeling of security using the system. I have used the system once for a fall I had and the response was great. I would recommend the system to anyone. Can’t really understand why anyone would not want to have the security.

I have not used the service yet thank God, but have talked to the customer service on several occasions and found them very helpful and very nice. I feel confident that the service meets my needs. I have had my alarms for a long time and feel safe because of this.

Very satisfied with the service received. Fast replies. Have not needed any really emergency (just inadvertently pressed button) but call was answered immediately to request what my emergency was. Great to know you are on the ball. It gives me a great feeling of security.

Whether I accidentally hit my button or one time where I did not feel well. Your response was prompt and professional. I also recently had to contact your company to change phone numbers and other contact information. This was done by my daughter with your company. The process was easy.

Whether it's pushing the button for help or by accident, the staff of Bay Alarm has always been professional, helpful, and kind. The rep has even taken the time to explain setup and ensures my mom is safe even when we've pushed the button in error. I'll continue to rely on this company for my mother's safety. Thank you Bay Alarm!

All in all, we are very pleased with Bay Alarm and have and will recommended them to others.

I have purchased this system for my Mother who lives alone and is fiercely independent. This service gives me and her the security for her to continue living in her own home as help is only a push of a button away. Initially she was reluctant but now that she has the service all set up she admits that she feels more secure. Having the peace of mind to have her stay independent but safe is worth the cost.

We chose Bay Alarm for My mother in law and we’re so pleased we chose it several months later when my mother needed protected. My husband and I have been called several times and are resting easier knowing if either of our loved ones should fall, Bay Alarm contacts us (or EMS) promptly. Rarely do customers see the level of professionalism exhibited by Bay Alarm.

The GPS call button has worked correctly when I have tested it. The person answering my call was polite, caring and correctly identified my location. I feel confident that if I needed help and was unable to verbally give my location that my location can be correctly identified and 911 would be called and sent to help me.

We ordered a necklace pendant for my mom. It made us feel secure knowing she could get hold of someone all hours of the day. The equipment was easy to set-up and operate. The return box was a nice touch also. I like your company.

Customer service has been immediate, skillful, and considerate. The system works well at picking up messages even if I am far away in the house from the base unit. I feel safe being able to wear the wristband in the shower.

I have been a customer of Bay Alarm Medical since July. Fortunately I have not needed to call them for an emergency. However on more than one occasion I have accidentally hit my alarm and each and every time the response is quick, courteous and professional it gives me great peace of mind to know they are there. Thank you bay alarm medical!

I have not had to use my system. I accidentally pushed the alarm button once and got an immediate response to see if I needed assistance. I was pleased with the response time. It is comforting to me to know I can get help in case I need it.

Bay Alarm has always been on the ball when we call. We have only had a good experience. The employees are very knowledgeable helpful, concerned and friendly. I am happy to recommend them to others. The prices are fair and I believe their product is excellent. I studied other options and decided Bay medical was the best option.

Great fast response and very pleased with the operator. The quick attention to details of the situation and pleasant care we received were most appreciated. We ordered the necklace and the fall detector which works very well and are always at ease knowing a live operator is waiting at all times.

Our power was out for 3 hours. Bay Alarm called my brother in California regarding the outage. He immediately called my home in Washington to see what the problem was. I called Bay Alarm and told them the situation. I appreciate you checking on me. Thanks again.

Very pleased. It's Good to know that I get help at the touch of a button. My last experience I will never forget. I was so out of it I didn't even know I pressed the button for help. Help came and I am here to talk about it.

In my years with Bay Alarm, I have been lucky to need to call them only once when I fell and could not get up. However, their response was so very swift and helpful that it makes me feel completely safe to know that their so special help is only a button push away. How wonderful is that!

MY daughter and her fiance went to the grocery, so I decided to go out to the backyard and play with my dog. While he chased the ball, I followed, slipping on wet grass; I heard a loud crunch and fell to the ground. I knew I had broken my ankle. Thank goodness I had my Bay Medical apparatus in my pocket; I pressed the button, spoke to the operator, explained what happened and she ordered the EMTs to help me.

I fell in my garage. Neighbors came to help but we could not get me on my feet, so I pushed the button (*always with me even when I leave the house.) I think it took about 15 minutes or less for responders to arrive. I was then able to continue to keep my appointment for a manicure. I'm very happy I had the alarm. Thank you for your help.

I was delighted when I began using the Bay Alarm GPS alert. However, during a recent test of the Alert, I learned from the person on the line that the unit was reporting me as about 6 blocks from my actual location. When connected to either tech or customer support, I was told that the GPS was not always accurate when the Alert unit was at the home address. In my estimation, that renders it impractical, useless and leaves me in a dangerous situation. Sadly, I have cancelled my contract.

I've had one bad fall outside on the cement. I could not get up. I pushed the Bay alarm on my wrist and within 10 minutes the paramedics and two of my friends were with me. Very impressed with the quickness of the response. I thank Bay Alarm for having me use the "wrist" button. I had no one else here at the house. Again, thank you very much!

I have had a medical alert unit since 2013 and have had to use it several times. Always quick to respond and know they are on the line to help me. Peace of mind is priceless. This helps to allow me to live alone in my home still at my age - 84 years old. Thank you.

I’m afraid my mother has the paperwork with her in Texas, so I cannot provide it at this time. We have had to use the service very little, for which we are grateful. However, my mother has accidentally set the alarm off a few times and was greeted by your representatives very politely and respectfully for which we are most grateful... Very happy with the service.

I am in general happy with the system. However on more than one occasion alarm has gone off for no reason, once when I was not even wearing. It is not a big problem if I am home to answer but afraid it will go off when I am not at home.

Bay Medical was able to get an ambulance to our home during 2 emergencies in record time! Knowing they are just a button push away has given us much needed peace of mind! I would recommend this company to anyone looking for either themselves or a loved one!

System difficult to set up. When the power goes out, the system becomes useless. There needs to be an app for iPhones so that the alarm can be used, if necessary. Otherwise, I cannot review the system because I fortunately have not had to use it. In addition, I thought that I was supposed to be getting an AARP monthly discount of $1.00, but it does not appear that I am.

I enjoy having the safety of my portable Bay Alarm. I have tested it out once at home and to worked well. So far, I have not had any bad incidents happen, but it is good to know that I have help at the touch of a button. Thank you.

I canceled my home phone, assuming that being in a major city would allow for cell service. Never had a signal issue before with any provider. Bay Alarm says no signal available. Bay Alarm says nothing they can do, no refunds, no negotiations, almost a year of paid service with NO SERVICE. Make sure you keep your hard line is the lesson here.

One day recently, I was doing some minor work in my yard and had dropped my alarm bracelet in the grass unknowingly. I continued working, and subsequently my local police showed up at my yard and told me they had been getting alarms. I immediately looked for my bracelet and it was missing. The young officer and I went back over the area, and there lying in the taller grass was my bracelet working just wonderfully. Thanks Bay Alarm.

Thank you Bay Alarm Medical. All the people we have ever dealt with, from billing dept, to placing orders, to the responders have been very kind, caring and professional! We've never experienced an issue or had a concern. You've been great! Thank you for looking after my parents when we're not available to do so!

I have a problem right now. My device has a sour smell and I wonder how to clean it or if I can send it to you to clean or replace? Otherwise I am very happy with your service. Your agents are helpful and courteous. Thank you.

Never had to use it but it gives me much confidence to know I am just a push on my necklace when I need help. I feel very secure in my apartment knowing I can call for help. I live alone and it is like someone is always there with me.

Havent had to use the alarm so far but I feel more comfortable knowing that the alarm is there for my stepfather who lives alone and is independent. Monthy testing for him is a breeze. Thank you Bay Alarm. I feel safe in his own home. Thanks again!!

I have found Bay Alarm to be highly professional and responsive when I have had medical issues. They make me and my family feel secure with their prompt and attentive service. I am 93 years old and have had Bay Alarm service for over 5 years. Love Them!

My mom lives with us and we've had to call twice. My only problem is this past Monday, she suffered a massive stroke. My sister pressed the button and could not be heard. Delay in help, time that could have possibly save brain cells. It didn't help my mom.

My dog landed on the alarm button. I received respond calls. The individuals were very polite and I thanked them. I appreciated the quick response as I live alone. I know if I have an emergency there will help ASAP. Thanks Bay Alarm!

I have used Bay Alarm for years now and have always been pleased with their prompt response when I needed help. I use the pendant which works well and the call center staff always seem friendly and concerned. I have recommended Bay Alarm to several friends.

Never know whether an alarm has been sent when we have an electric failure. It would be helpful if you were to keep phone numbers to call to reach you in a nonemergency on the box somewhere. The unit also went off by itself when the button was not in use.

About a year ago my husband and I gave the gift of Bay Alarm services to my 90-year old father and his wife and we are very happy we set these services up. A few weeks ago my stepmother fell by her bed late at night but could not awaken my father. Thankfully, she used her alarm necklace to summon help. The EMTs arrived quickly, as did family members who were contacted by Bay Alarm, and a crisis was averted. I also wanted to tell you how pleased I am with your staff. While visiting my father, I tested both the alarm box and alarm watch and staff responded quickly, professionally and were glad to help me complete the test. Your service provides additional peace of mind for me.

So far I've never needed the service or had to set the alarm off but my cat has twice stepped on it setting it off. I was surprised to see how quickly the company responded asking if I needed assistance. It's a good feeling to know that if I do need to set the alarm off that help will be sent quickly!

My Mother convinced me to get a medical alert system. She had one with a lanyard necklace. While dressing one morning, she by accident tucked it in her bra and it went off. Since she lived in a rural area her alarm was through a horn in the attic and sounded through the community. Within minutes the whole neighborhood was at her house in support. She said to me, "Well, now I know it really works!"

In the three years I have had Bay Alarm I have called on Bay Alarm twice... not by accident. The people who came were as prompt as possible. Once I slipped on black ice and had to scoot up to the steps leading into my house. I could not get up but finally grabbed door jam handles & was able to get into the house. Bay Alarm came & when they discovered I was NOT HURT they went on their way. Another time I fell on slippery hardwood floor not able to get leverage to get up. The firemen came in and courteously lifted me up, got my cane and could not have been more courteous. Since I have had carpet installed. I do wear the alarm button all the time giving peace of mind to my son and myself. Thank you! Any other time I accidentally hit the button.

I was stung, legs arms & head by yellow jackets. I was in front of the house, I pushed my button & ran down a hill & fell. I crawled back in and no response.. I dialed 911, they sent ambulance & your ambulance came at the same time. It seemed you should have responded before the 911 call.

Alarm sometimes goes off for no reason. It must be sensitive since I have had it go off while taking it off or putting it on. Other than that I have no complaints. Operators are courteous and understanding when I explain what happened.

I fell in my garage before I got my Bay Alarm. I had no way to call anyone and could not get up. The door was down and no one could hear me. I was finally able to crawl to a chair and get up. The next day I called Bay. They are very high rated and very reasonable. It arrived in a few days. I have the necklace. It gives me so much security. If I fall now I can get help immediately. It definitely makes me able to live alone. Thank you Bay.

The device has been a nice safety belt and insurance for my mother. We can always count on Bay Alarm Medical. We have an easy annual service agreement and the bill is automatically handled through our credit card. Fast and easy. Now we just hope we never need to use it!

Package lacked instructions as to use of small rectangular black box. Also, item was not listed/displayed in list of components. Learned in telephone conversation with Craig that the item is an additional device for plugging charger into wall. Otherwise, my experience with the GPS has been OK. The item works well as has been my experience with the previous unit. The response time has usually been adequate and operators have been courteous.

My nephew was changing out a faulty light switch that was powered by the same circuit breaker that my alarm is on. He wisely does not work on hot circuits. Bay Alarm called me to see if I was OK while he was working.

I’ve been very happy with Bay Alarm. The representatives are very pleasant and helpful. I’ve had an instance where I fell and had to sound my alert. The Bay Alarm operator sent for the appropriate help very quickly. I recommend Bay Alarm- I have used another service that didn’t have good customer service and am so happy I changed!

Dad is afflicted with dementia, mom has physical issues. Having Bay Medical has allowed them to stay at home a few years longer. I was even amazed when dad thought mom was in trouble (she wasn't but dad didn't know). Dad managed to hit the panic button in their apartment. Bay responded immediately and mom told them all was well. And when mom tried to stop this from happening again, she unplugged the base unit, and I (son) received a call almost immediately that attention was needed. The system works as it should, I am more than happy.

Periodically I push all the help buttons in my home in sequence to test the response if there should be an emergency. The response time has been only seconds, and all help buttons are active. The evidence shows that the system is working as it is designed to work.

I bought the system for my mom, she turned 85 and still lives by yourself. The pendant gives both of us peace of mind. The system comes with many options, including wall buttons, GPS, mobile units. Every time she has tested the system a very pleasant person has answered her call to confirm that they are with her. I highly recommend system over the others after doing research on multiple systems. I chose this system for the cost, ease of you for my mom, and the fact that they don’t nickel and dime you to death with added fees and cost just for using the system. This was one of the top rated systems for 2017, So all those systems were the ones I looked into and this seems to have been a fantastic choice.

So far, haven't had to use it for medical reason. It provides security of mind and it is preparation readiness. The checks with people on a monthly basis by pressing a button helps me feel safe as well as my wife.

I have had 2 reverse shoulder replacements this past year and a half causing me to push my button 3 times and the EMTs have always arrived quickly to help me up from my falls. I am very happy with the quick service time using Bay Alarm.

Knowing that my Mom has an alarm on her neck just gives me a feeling of security. She has had to use it four times since I got it for her. I know it also helps her feel more secure as she is apt to fall.

I have been your customer for about 3 years; totally satisfied with your service, and thankfully have not had to push my button for service (other than the time I accidentally pushed it). When that happened a friendly voice said: "Ellie, are you OK?" I was OK. I recommended your company to my sister, Dottie **, in Simpsonville, SC and she is a customer. Yesterday I recommended a person here in Desert Crest Country Club. I told her I researched before I signed on to Bay Alarm and was impressed with all the 5-star ratings given to your company. I will be relocating to AZ in a few months and will take Bay Alarm service with me.

I am disappointed that your company has not responded to either of my two requests. As I reported my wrist alarm strap has broken and needs to be replaced. Ideally I would like to switch to a pendant, but a replacement wrist strap would be an acceptable solution. If you cannot help then let’s cancel our contract.

Personnel are very professional. Have issues with mobile unit. Difficult to tell if On or Off and extent of charge. Instruction manual leaves a lot to be desired. Lettering is very small and info is vague. Generally, we are comfortable with the service and expect to be with Bay Alarm for a long time.

I purchased the medical alert service for my 94 year old uncle Chandos **. He lives by himself, and has a speech impediment that makes it hard to communicate. After making Bay Alarm aware of the situation they have handled two alert calls from him and dispatched help that possible saved his life, Thank you for your valuable service.

I have not used the Life Alert button yet that Bay Alarm sent to me. But It is very comforting to know that I have it securely on my wrist and it is a comfort to my daughter who lives nearby. Thanks so much Bay Alarm.

I recommend Bay Alarm to my friends that are looking for this type of service. It has always been Right there for us. I don't have to worry when I leave the house. He has his button. He even gets a little nervous when he has to take off the button it has become a security button for him.

Some of the reasons I really like the alarm system is that you can have them call the caregiver or someone before they alert paramedics. This way, you can take care of the situation yourself without incurring a charge. I have a friend that is signing up because you can get a device that can detect a fall for a person that is unable to push the button.

I have been with Bay Medical for several years and fortunately have never needed the service. My wife was handicapped and the button was a safeguard for us both. Whenever I needed assistance it was always available. If the voice that answers the alarm an not help he/she gives me the number of someone that can. This is especially helpful when I go to Florida for the winter and have different services than at home.

I am very satisfied with the service at Bay Medical Alarm. The response time is much better than a competitive system I had for 5 years. The setup to my telephone modem was very easy and fast. Their operators are pleasant and helpful.

Approximately 5:55 am, November 1, 2017 we received a call from Bay Medical saying my 89 year old Mother in law had fallen and wasn’t able to get up. They were able to communicate with her even though she was in her bedroom and the base unit is in the Kitchen. The EMS was there as well as her son who got a call also, by the time we got there. The service works and gives us great peace of mind. Thank You Bay Medical.

I have had my unit for quite a while and I am very pleased with it and Bay Alarm Medical's customer service. If I have any questions they answer then promptly and courteously. I feel very secure knowing I can get help whenever I might need it. My children feel better also, knowing I have help at any time.

Very prompt to answer and notify right parties. Very courteous and less expensive than other companies. Transmission great. It reaches me at the other end of the house equipment very reliable. Easy to see but not in the way Reminder for billing helpful.

I was the classic case of someone who slid to the floor too weakened by dehydration to call for help. I was on the floor for three days before a friend took me to the hospital. Now that I have a Bay Alarm bracelet, I'll never again have to have this horrible experience.. Bay alarm provides a quick response at a reasonable rate.

I was across the house and heard my wife fall. Before I could get to her I heard the person from Bay Alarm on the line and told him we needed help. Next thing I knew the neighbor was at outside and paramedics were coming in the door. Fortunately she was not hurt, they got her up and stable. I rest easier knowing how well Bay Alarm works for us.

My elderly mother lives with and it gives me peace of mind to know that help is just a button push away. We have accidentally pushed the button and it works just as it they said. I referred to my neighbor and she has had to use it and it worked great. I highly recommend.

I have a chronic illness which has rendered me disabled. This service allows me to remain independent while providing peace of mind for my family. When activated, Bay Medical responds quickly but calmly, assessed the situation, and sends the appropriate emergency responders. They stay on the phone until help arrives, constantly talking and making sure things are ok. Then, they contact my emergency contacts and explain things in a way that doesn’t completely freak them out. I highly recommend Bay Medical!

On 2 occasions I accidentally pressed the help button and I was impressed with the response, very happy I have this as a back up for mom. They persisted asking if everything was alright, asked her name and was loud and clear. I only would prefer there was a way to cancel when you call by accident ex., I was cleaning.

I highly recommend Bay Alarm. Everyone I have spoken with is the best of the best. Give them a try. You’ll be glad you did. They make each day so much more relaxing knowing they are there. They have your back.

I chose Bay Alarm for my mother because they are local, and there was no high pressure salesman calling every day (as opposed to another company) - Mom hasn’t had to use her alarm button (which is a good thing), but it takes a lot of worry off me, knowing she has it.

I wear the pendant day and night and although I haven't had to call for help I feel secure and safe that I CAN quickly have help available when and if I need it!! I know I would feel stress if I felt helpless... now I don't feel helpless since I have eliminated some stress from my life!!! After all isn't there enough stress in life?? I bless my children for insisting I be safe and my son checked other sites and he decided Bay Alarm was the best!! I am thankful he checked and that my children suggested I have this safety feature in my life!!

We tested the button couple of times since hiring the service. On both occasions the response was prompt. On the second occasion, the sound quality was poor making it almost to communicate. The representative transferred us to a tech who fixed the problem.

I had this service for my mother who had Alzheimer's and Could not get around very well. This life saving system at the press of a button the paramedics were dispatched and on the scene right was to help my mother. My mother has passed away now but because of Bay Alarm's system, I was able to spend more precious time with my mother. Thank you Bay Alarm!!!! I would highly recommend Bay Alarm to anybody.

I had Bay Medical installed for my Mom. It has worked perfectly. Very satisfied! I have referred Bay Medical to my friends with elderly parents. I would never refer anything to anyone unless I was very confident in the service.

I am so thankful that I have my medical alert system with Bay Medical. Fortunately, I haven’t had to use it but once a month I press the button to report that I am fine and they know that the alarm is working. The contacts that respond are extremely pleasant and also concerned when the alarm is sounded. I had a few months prior to getting my system where I had several falls in my home. My family was very concerned and were pretty adamant that I look into getting a system, since I live alone. I feel very comfortable knowing that all I have to do is press the button and I’ll have a real person to talk to.

I have had a couple of accidents setting off my alert. They were unintentional, Thank God. However, Bay Alarm was right there - the Alarm went off - Bay Alarm responded reasonably soon. Once I did not hear the machine talking to me. Pretty soon my phone rang. Bay Alarm was checking on me. All was well and the call ended nicely. Thank you, Bay Alarm Medical for your good responses to what could have been a bad situation but was just an accident on my part.

My husband and I had fallen a few times and sometimes my phone was not on me when it occurred. Our son did some research and was able to get us set-up with your product. We test it occasionally and it has always worked well. Thank goodness we have not fallen but with us both using a wrist button and I have the fall detection we secure. Thanks for a wonderful service.

It seems to me that the battery time holding a charge is too short. Mine only holds a charge for a little over 24 hours. I have not had to use it for any emergency need. I wear it around my neck during the daytime. I place it on the charger at night. I have a second one that goes with my house alarm and it hangs on my bed head at night while I am sleeping.

Recently the medical device has begun to interrupt our phone service after placing and receiving each call for up to 60 seconds. We requested a service call and a replacement devise, but were denied both. The only way to eliminate the issue is to move to the wireless system which is not cost effective. Preventing the use of our phone line is dangerous and frustrating.

Great customer service. Fast response. At a good price. They have saved me more than once. I have fallen, and had I been down much longer I would have been in real trouble. With no one to check on me I would have been through. They are more than well worth the cost.

Just this morning I got a call from Bay Alarm at 2:30 am that my mother had fallen. The staff person calling is always professional, calm and reassuring, giving me as much info as possible. I have recommended this alarm service to many people.

I have received regular contacts if my contact numbers remain the same. This is appreciated. I also received a call when my power was off briefly during a storm. Also, appreciated. I have told my son and daughter-in-law who gave me this service as a gift that is the most thoughtful gift I have ever received. I have recommended your service to two friends.

Excellent service. I feel comfort in knowing I can communicate with someone who can get help for me immediately. The button is easy to manipulate even with my weakened hands. The call connects quickly and the people answering are efficient.

I have the wristband. My sister in law has the fall necklace. We both have had nothing but good experiences with Bay Alarm. People have been quick to respond and nice. Check in, need help or mistake makes no difference with service. Suggest getting before you really need.

When I described my needs to the rep for Bay Alarm Medical, the two products described were ordered for my 92 year old mother. The first time she hit the floor was just after she began wearing the fall detection necklace. She was getting up from her chair and her feet slid out from her & she hit the floor. When I called the company to express my concern, the response was that she must not have jolted the necklace, which would set it off.

You have been extremely response to when I happen to hit my "button" by accident i.e. Bumping it on a counter or taking it off and not putting it back on the charger or shutting it off. My daughter called to ask who my alarm was with. She is a Manager at Complex and wanted to know who my alarm was with, I told her it was Bay Alarm.

I had an outstanding response from a representative from Bay Alarm. My device kept going off with virtually no touch from me. Once it went off when it fell very softly and not from any height at all onto my bed, I was reluctant to even wear it due to its sensitivity. She went to no end of trouble to research my problem and to speak with others to find a solution to my problem. It turned out that my device was equipped with fall detection which I didn't want. She reset my device and my issue was totally resolved. She made it very clear that I should contact you again if my problem resurfaced as well as any problem whatsoever. I would highly recommend Bay Alarm, especially after many unresolved issues with GreatCall and very poor customer service. Another important thing about Bay Alarm is the quick response time when I phone you.

I somehow hit my pendant to call for help. I attempted to report that it was an error but my attempts were not heard for some time. Before I knew it a huge Rescue truck pulled into my condo. The 2 EMTs were very kind and helpful urging me to keep the pendant on as a safety feature. Since I saw the Rescue coming into my place I had opened the front door. He said it was a good thing I had opened the door as they were ready to chopped down the door. I have a lock box outside. They were not aware of it so I gave the info to them and he stated he would passed it on to make sure it was on my record.

I ordered a Bay Alarm system for my disabled brother, and found it, and those at Bay Alarm to be one of the best things I did. The system and folks at Bay Alarm were there on every occasion he was in genuine need, and made all the difference in getting him the help and response he needed in the most timely manner. I am grateful to Bay Alarm and all those at the helm of response - as is my brother, and would recommend them most highly for those looking to assure the safety of a loved one.

Fortunately, I have not needed medical help so far. But when I stumbled a representative called me to ask if I needed help within minutes. This was a great reassure just in case I may need assistance some day. Thank you so much for giving me a venue to say great things about Bay Medical.

Thank you for the outstanding service. My Grandfather passed away on 10/14/17. Up until that point we took great comfort in knowing help was a push of the button away. 3 years ago Robert fell getting out of the shower. By the time we were able to get to him an ambulance was called and on site taking care of the situation.

You should use someone else for shipping. UPS made one attempt and then dropped it off at a business pickup location 12 miles away. Disgusting... It's on the shipper to do a better job and on Bay AM to insist on more using a better shipper. Again that's disgusting!

I purchased this product for my parents. My mom had had a stroke and has difficulty speaking clearly. I had informed Bay Alarm's customer service of this circumstance and they put the information in their notes. My father had a seizure and my mother used the Bay Alarm to contact help. Bay Alarm notified emergency services and informed them that there was an emergency and of my mother's difficulty in communicating. Obviously, dialing 911 was not a viable option under the circumstances, but Bay Alarm handled the situation and the emergency services arrived without delay and aware of my mother's handicapped speech. Best investment that I've ever made.

Placed order online, completed DocuSign paperwork, paid including extra $30 for fast shipping, had my bank account debited, was told when I'd receive alarm, received email stating it had shipped to be disappointed when it did not arrive. Calling customer support was no help and a horrible experience!

Bay Alarm gives me peace of mind! The people who respond to the alerts are very kind and professional. The response time is quick and efficient. I also like the additional help buttons that can be placed around the home. I feel safe with my Bay Alarm!

Just had a great experience with Bay Alarm and specifically Alyssa who walked me through the options and what would be best for my mom. Took a week or so for us to make up our minds and Alyssa honored my request for no hard sell. Very classy!!!

We tested the range of both the GPS and the neck shire device. There is a problem with the neck device but the GPS tested fine. I was recommended I use the GPS when going out of the house until a solution to the white neck device is made in the next few days.

The Bay Alarm unit I have is too big to wear. I am very small so I don't wear it. It is either in my purse, which is not convenient if I fell or something - or it is in the charger and my cats knock it down. Customer service was great.

My husband has a terminal illness. He is quite weak. A number of months ago he fell getting up at night, cut his head, and couldn't get himself up. It was at that point I ordered a medical alert from Bay Alarm. Fortunately he hasn't fallen but a number of times he accidentally set it off. Very pleased with the response time. I feel relieved knowing that if I weren't home and he needed help, Bay Alarm would make sure help would be on its way.

I called Bay Alarm to ask questions regarding their medical alert system. I had narrowed my research down to 2 companies but wanted to clarify several questions before making my final decision. Rochelle answered all my questions and explained how the system would work. Never did she hard sell me and provided a direct number to reach her, if needed. After speaking to the 2nd choice company, I called Bay Alarm back to place my order. I believe I made the right choice for my Mom. Thank you.

Eighteen months ago my mom fell and you notified me immediately. She was in a nursing home until 3 months ago. Because of you we feel comfortable bringing her home. Thank you so much for making us feel safe. I would highly recommend you.

Encountered problems with the original order and with the direction from your representatives resulting in a replacement of the system for our father. The supervisor I spoke to was EXCELLENT, unfortunately it was a hassle to reach a supervisor with your initial representatives giving us the typical company response.

I set up with Bay Alarm Medical for my Mom a few months ago. The set-up was very easy and Bay Alarm was patient to answer all my questions. During set-up we accidentally activated a "real" call to Bay Alarm. The response was immediately with very through questions to ensure we was safe. This gives me 100% confidence that should Mom need to "push the button" Bay Alarm will be there for her and send help immediately. Thank you, Bay Alarm!! This provides a great peace of mind.

Wearing the necklace in the shower it went off accidentally. Seems to be very sensitive. What can I do to keep it from going off accidentally in the shower? Otherwise everything has worked pretty well. It makes me feel safer. I really have no other concerns.

There is no problem. We are signed up and it is working. The registration process was great and we had a very good representative who explained everything to us. Thank GOD we have not had to use it but have the comfort of knowing it is there. Thank you.

Very efficient, conducted business in a professional manner from the first point of contact. No long term contract or high pressure sales, and cancellation was very easy. Great equipment, staff and support. Thank you for a wonderful experience during these trying times!

We had a false alarm, but the response was just what we had hoped it would be. Bay Alarm's customer service helped us through some of my mom's early adjustment problems. We are very pleased, and would recommend this service.

Even though I haven't had to activate the service, it has been very comforting for myself, housemates, and family to have it at a time when my mobility was limited. The variety of services available fits every need, every budget, and every circumstance.

Called for help with set up. Customer rep was very helpful and considerate. Performed a test of the system while she was on the phone. The emergency operator came on, I told him we were testing. Very helpful. Happy so far!

So far so good. Hopefully neither we nor our family nor friends will ever need to use this on our behalf. We tested the device once and everything seemed to work well, and any questions or concerns we had were answered to our satisfaction.

I am on the go a lot but live alone and want to have some security in case of an accident. I think the lanyard supplied with the GPS unit is very cumbersome. The unit falls just above my waist line and I'm inadvertently pressed it twice by leaning into something. I would prefer the unit to be much smaller with a less restrictive lanyard. Otherwise, I'm satisfied.

My sister, Rosella ** and I, purchased the alert system after her husband passed away in May of this year. To date, we feel everything has been as advertised and things have gone efficiently and easily. Recently, she needed to use the alarm and the response was immediate, help called and I was notified as the contact person. We received the lockbox as part of a July promotion and are very happy to have that extra layer of security.

Terrible documentation and unhelpful support department. Received a tiny user manual with 8 point type. Customer support advised me to Google videos for help setting up unit. Refused to prorate billing for unit which took two weeks to arrive, insisted that I pay for unit I couldn't use.

I called to ask about account information and Rebecca was extremely helpful and was able to answer all my questions. She was knowledgeable, informative, clear and to the point, a quality I appreciate. So far nothing but good things to say about Bay Alarm Medical.

I have only used the customer service when I set my med. alarm off by mistake. Employees are very polite, cheerful and helpful. I recommend this company to all my friends. A friend, who has the med. alert system, recommended it to me. I am happy with it.

Such nice person to speak to answered all my questions and was professional. Thank you! Covered all the bases, explained that would not pick up unless my mother was still for 15 seconds after impact. My mother has been a customer of Bay medical for many years and has been quite pleased with the service.

At this time, I have not, fortunately, needed to use my alarm service. I have tested it and found it to be prompt and efficient. I feel secure with the system. I would recommend it to my friends and family.

I wanted the device quickly, so paid $39.95 for "2-day" express shipping. Ordered on a Thursday, I expected it on Saturday. Uh, no. When I called them on Sunday to find out where it was, they "explained" that although it says 2-day shipping on the site, once I press the "send" button, they pointed out that the fine print that springs up at the bottom once you place your order indicates that it isn't really 2-day shipping, it is "2-3 business days". Meaning that although I ordered it on a Thursday, it wouldn't arrive until the following Tuesday.

With our help, my 92 year old mother still lives independently. When she finally agreed to my suggestion that a medical alert system would be a smart move and provide an extra layer of much-needed safety for her, I immediately dove into researching the various systems in today's market so we could act before she had a change of heart. After comparing a number of services, looking at features and charges, and reading hundreds of customer reviews, the Bay Alarm Medical Alert became the clear choice for us to help protect my Mom.

I had 5 questions. Rebecca answered all of them and updated our account very professionally. Thanks Rebecca! She discussed options for additional services and provided pricing for each. She also updated our contact list. Finally she ordered a wrist button for us.

I called to update the emergency call list For my mother's (Martha **) Medic Alert. The staff I spoke with were very helpful and took care of what I needed with no hesitation and I am very appreciative. Thank you!