Bay Alarm Medical Reviews

Needless to say having Bay Alarm. Gave us peace of mind. Whenever, and quite often, we hit the alarm for Mom the Operator answered immediately. EMS & the NYCFire DEPT came many times. Their quick assessment saved her life! We were blessed!!!

The Customer Service staff has been pleasant and helpful getting things set up correctly. The alarm personnel have been responsive when testing the unit to make sure it is working properly. I hope to never have an emergency, but feel like this would help.

Excellent response time and knowledgeable customer service team. Very helpful with battery replacement as well as when assisting with closing this account. This system was required while I worked as a single entity in a remote location for my company, but I am retiring now.

I placed this order and paid an extra $30 for expedited shipping. It arrived at my parents home in Houston, TX on 2/20 and I arrived a day later and hooked up the unit. During the testing of the unit it only said "Calling for help" and then it did nothing. I called customer service and had to leave a message. No one ever returned my call.

Victoria was exceptional. She provided stellar service, was knowledgeable, patient and efficient. She followed up with me in a few days after our initial conversation and because of her dedicated attention and process, she gained my trust and was able to obtain my commitment to purchasing the product. Her sales, service and client skills are exemplary and should be recognized. Thank you for making this easy did my Victoria. During this difficult time with my mom and her health concerns you provided us with a solution and made it easy for us. Thank you!!!

We both received phone calls two nights in a row on our cell phones that we had a low battery problem with our alarm system. We checked the console and it seemed to be fine. I called in today and talked to a technician and she found the problem immediately. Said the problem was a low battery in my necklace and she would exchange it for a new one. She solved the problem quickly and efficiently! Thank you Bay Medical for having such knowledgeable staff to solve your customers problems!

I responded to a form letter sent to my Mom, Donna **, about a monitoring issue. I did receive an email prior to the letter but it looked suspicious because it said that Bay Alarm was unable to get in touch with our “phone tree”. If that had not been in the email I wouldn’t have been so suspicious. My Mom and I are retired and home constantly and we are the first two on the list.

Due to crazy weather had 14 inches of snow yesterday, which caused a power outage for around an hour. Today received email asking me to call you. Requested to test my equipment to see if functional. Did as requested and system now operable. Quite impressed with your service.

Called Bay Medical for some phone numbers changes to my mother's account. The agent on the phone was courteous and professional. I was able to make a 3 phone number changes and the agent also recommended to me a few very important tips about how listing too many people will affect the last call to 911. I made changes to the list based off the conversation. Thank you!!

BAY ALARM offered my 89 year old mom a decent bargain for a medical alert system; which on one occasion saved her life; due to the speed and efficiency of their staff. The equipment was easy to connect, and worked well, even with my mom's poor hearing.

Fazilat was courteous, professional, and very helpful in helping to renew the medical alert service. Bay Alarm Medical has been consistently helpful when assistance was required and during times of account renewal. It is an easy choice to recommend Bay Alarm Medical to others with a similar need.

I was very pleased with my customer support experience. Your representative was pleasant, capable and ultimately successful in solving the problem I had setting up the system for my wife. I wish I remembered her name - she did a fine job.

I have not needed to use Bay Medical Alarm yet but feel comfortable that they are available. Once while my daughter was setting the system up, she had to disconnect the electricity briefly and we were surprised that someone responded so quickly.

I found wearing the GPS monitoring and fall detection system bulky to wear clipped to my waist (especially with a beltless dress). Also, if I were falling, I perceived the button for the alarm less accessible than a lanyard type. So, I am shopping for a more aesthetically and accessibly pleasing system. Bay Alarm Medical was professional in handling my cancellation request. They informed me that I could keep the equipment, and request future monitoring if I desired.

When my dad activated his alarm this morning 1/31/19, the company did not call me on my home phone, they called an incorrect number which had been disconnected. I was checking with the company to be sure all contact numbers were accurate. Shontay did an excellent job confirming my father's contact numbers and was reassuring and understanding. Everything was resolved to my satisfaction.

The man I spoke with was very helpful and considerate. I told him we no longer needed your services and he not at all judgmental. He even explained to me how to power down the unit. Thank you for the peace of mind we had while our mother was with your company.

I experienced initial difficulty with the landline unit after support tech determined that it was not compatible with your unit. An upgraded to a cell unit was required with additional cost. I agreed and it was received without the safety button. This concerned me, so another call to you. Shauntee answered all my queries and helped me with installation. She is most knowledgeable, helpful and personable. My heartfelt thanks.

I accidentally tripped over the power cord to the base unit. I had forgotton that wall outlet had the top plug was a switched plug commonly used for bedroom lamps. It took a couple tries when the agent suggested using the lower plug. It was a standard plug in and of course worked. Agent was friendly and helpful. It just took a while to discover the wall plug issue.

Shauntee was professional and helpful on the phone in helping me cancel my father's subscription. She was prompt and courteous in resolving the matter. I will consider using the company again when he is ready. At the time he is not happy wearing the product and she suggested another type. We will consider at a later date.

Wonderful experience dealing with your company for my mother. Thank you for your patience and assistance while helping me navigate my mother's change in billing. Thank you again for making the process easy for me to make these changes over the phone so as to complete the process for her. Thank you.

Good service at a great price but can no longer use the alert since my mom has lapsed into deep dementia. Would recommend to others with an elder relative. Thanks for the couple of years of active monitoring. Thanks again.

I received calls about a detection of a low battery. I assumed it was due to a recent power outage in my area. Cristal walked me through the testing of my 2 devices which determined that the low battery alert was caused by one of the devices. She arranged for a replacement to be sent. She was helpful, courteous and professional.

Shauntee ** handled my request to return lockbox and to change emergency access location to my residence. She took care of my request with care and concern and was pleasant in her attitude and eagerness to help. Thank you Shauntee and to Bay Medical for great customer service.

Friendly, helpful, and kind. I was not able to use my system because my son sent me one for Christmas, so I returned Bay Alarm Medical without opening the box. I did not know that he was sending me an alarm system, so I ordered this one. Thanks for helping me order it.

Just a quick note to say "thank-you". I received exactly what I ordered, no hidden fees or charges. My mother's phone line went down for a couple of weeks and these folks were relentless on ensuring there was no problem on their end. Customer service when I set this up was excellent and when it was time to close the account, again I received compassion, support & kindness. I would recommend this company highly. I so appreciated their professionalism.

I have the base unit, pendant, and fall alert starting this week and had submitted my contact list of 4 names with their phone numbers 3 days ago. I called today to add myself (and my mobile phone) to the top of the list as first contact. If I fell and could not get to the base unit to voice a report, I could still say I was down but OK and assist specifying what help I needed. I also asked that the monitoring site call me so I could see the caller ID and forward it to my contacts so "** from Ogden,UT" would not be ignored as a robocall.

Called with reference to change in credit card information. Shauntee ** was very cordial and helpful in making the change and offered to check that equipment was operating properly. I appreciated her help and would recommend the company to others.

I received the kit but the printed instructions were not very clear on how to set it up to work. I called customer services on a Sunday and got a very helpful woman to walk me through the procedure. She was very patient and attentive. I am now set to go, in case I need the services. My complaint is with UPS. They picked up the package from you on 12/26/18 but it was not delivered to me until 1/5/19. It was lost in UPS land. FedEx is more reliable.

I received incredibly poor customer service today when attempting to get a simple billing problem resolved. Long story short - the person I spoke with said they'd have to speak with my dying Grandmother, whom they have NEVER spoken with, to get our problem resolved. I respect any effort toward consumer protection; however, I opened this account, I pay the bill, I have made 100% of the phone calls and emails about it's maintenance, etc. Never once has anyone spoken with my Grandmother regarding her unit, or requested to do so -- until today, when I was told a woman who barely knows her name must speak with a customer service rep to have a simple billing issue resolved.... for the bill that I pay. Unbelievable.

I found the process very good and my helper on the phone did well. Very pleased with the outcome to my inquiry. I needed to order a replacement bracelet for my dear elderly mom. Phone agents very helpful. Great great great.

Up in home system to GPS system - Customer service agent was 5 star. He explained everything perfectly and answered all my questions. He was extremely knowledgeable and helpful. He was a pleasure to deal with. Give him a bonus and an extra day off with pay. Thanks for the great service.

In dealing with this company, I was very satisfied with the customer service person, John **. He was very clear in speaking and very helpful to me, as I am not that experienced with the computer. I did get answers to my questions and he did not rush me. Very satisfied, so far.

I appreciate Shauntee's assistance when updating the info for my mother's contact info. She was courteous and very knowledgeable. She did a great job. She walked me through the process and reminded us to conduct a monthly test which we had never done before.

Bay Alarm Medical has always provided great customer service and it was no different this time while talking with Shauntee. My mother had the Bay Alarm service for over three years and had no complaints. She recently moved to an assisted living facility where they already provide the same service to all residents so she had to cancel the Bay Alarm service. If not for that, she would still be a customer. I had a question today with regards to turning in the home devices and Shauntee easily cleared things up for me. I would recommend Bay Alarm Medical to anyone considering this type of service. Reliable system and great support staff.

I started Bay Alarm Medical service for my elderly mom with the understanding that it can be cancelled at any time for a full refund of any unused time of service. On the website it clearly states such a policy. When she passed away I contacted Bay Alarm Medical requesting termination of a service no longer needed. Instead of cancelling it they made me keep the service for an additional month because they requested a death certificate to cancel. Had I known my mom would not only have to die but also provide an official death certificate to cancel the month to month contract I would have chosen someone else.

I needed to cancel my mom's system, I did not want to get charged $155. Ezmerelda (sp), was very helpful and understanding. It was a relief to have my problem taken care of and I was feeling very reassured when I hung up. Thanks for your kind assistance.

I had to update my credit card info for my mom Theila ** and order a necklace. Everyone was kind and courteous. I wanted to get the necklace for her and Shauntee found out that we had an old model and now we're getting the new model and new necklace without having to pay anything different. I would recommend Bay Alarm before any other alert company. The price is very reasonable. We've had Bay Alarm for quite a few years and never had a problem.

It has been a pleasure being a customer of Bay Alarm. Prices remain competitive. The agent I worked with to cancel my contract was extremely pleasant and helpful. Hang on to her!!! She's more than a 5. Happy holidays to all.

I just talked to Shauntee about needing to return a product because my circumstances had changed over the past year. Add to that, my "year" had been devastating and I recall very little. Shauntee was kind, very professional and quickly assessed the situation with good answers and we are now in the process of solving what could have been a most difficult situation. In addition to being so helpful, she was tolerant and reassuring given my quirky sense of humor. How refreshing to find such a kind, knowledgeable, professional and capable CS person.

I just got my monitor 12-18, I called for help in setting it up and had some questions. They walked me through the process and answered all of my questions and were very reassuring about my medical alarm I will now be using. Thank you.

Assistant was very patient and did not let me off the line until she was sure everything was working properly. I appreciate all the help I have been given from Bay Medical. Today Peggy was very helpful and made me feel at ease by not rushing me.

I had to change service for my parents, due to my mother’s passing. The person who helped me was very professional and empathetic. He updated my information quickly and efficiently. He also took time to pass on his sympathies for my family’s loss.

I appreciate the peace of mind Bay Alarm Medical has given to me and my family. Although I never had an emergency in the two years with the company I experienced immediate responses every time I accidentally activated or tested the device. I highly recommend Bay Alarm Medical.

My credit card on file had expired. I got an email to that effect, so called to update the card info. The notification email was timely, and the phone call to update the credit card went smoothly. I was very happy with the service.

Found Bay Alarm very responsive to questions and ready to help. The responders are always very polite and quick. My only complaint was with the original salesperson who failed to tell me I was there was a watch available and that I was getting the sensitive fall button which kept giving false alarms. She also failed to inform me that the large red stick on HELP buttons cost more. I imagine she must be on commission!

Ms. ** was very courteous and quite knowledgeable about my product. She was able to tell me exactly what I had to do to make sure my alert system was working. Their response was right on target with what we were told.

Originally contacted them 2 years ago to get a medical alert bracelet for my aunt who was going to be home for a weekend alone. They were super nice and friendly. The cost of the service is very reasonable. My aunt fell down this week and they had an ambulance there in almost no time. I am impressed. Thank you Bay Alarm.

Received exceptional customer service from Trish when ordering Bay Alarm Medical Alert Systems for two of my relatives today. Trish communicated clearly and eloquently, providing succinct information about my interests and did not push for add-ons other than informing me they were available.

The contact person was courteous and prompt, resolved my issue within a minute or two, very pleasant. Overall the company was fantastic during every encounter I had with them, if it wasn't for the fact that dementia prevented the person from remembering to wear the device for falling or to know what the box was for, we would still be using their services.

The advertisement stated a 30 day free trial. We received the unit but the phone connection would not work. We call the tech. service and he stated the system does not work with Verizon Wireless. We cancel the service because it did not work. No refund was offered or received.

Exceptional Technical Support and subscriber assistance with initial installation and set up. Extremely professional, cordial, and patient. Representative made the entire process simple and stress free. Devices worked perfectly in all locations and provide immense peace of mind and safety.

When PG&E cut power to my area with inadequate notice, I was left without power to the Bay Alarm device. I received a call a few days later responding to my telephone call advising Bay Alarm of that fact and asking that they not call me in the middle of the night because they were seeing that my device was not working. They complied with my request, and the callback was a followup. I was completely satisfied with the way they responded. My one suggestion to them is that they identify themselves on Caller ID rather than just showing that they are a Toll Free Call, as many folks (including me) don't pick up the phone unless they know who's calling.

My mother in law still lived at home with my sister in law who works during the day. This was a little peace of mind, knowing if something happened - she would be helped. Although I believe she only used it twice - that was two times that made a difference. This also gave my mom in law the confidence to stay by herself during that time. I would recommend this for any older person - staying alone! Peace of Mind & Life Saving!!

I spoke to Vanessa because I was emailed a 2nd nonpayment notice. I had recently updated the expiration date on my credit card but apparently not in time for the auto payment. Vanessa was very helpful and rectified the problem for me. Thank you! It would have been better to receive a notice reminding me to update the extension date. Most companies do not require the customer to manually call them when the expiration date renews.

Operator Lupey talked me through troubleshooting and subsequent resolution and remediation of installation failure. Lupey displayed product knowledge, customer grace, and professional talent necessary to resolve diagnosis, and situation resolution to achieve customer satisfaction. Is a shame I cannot award Lupey 6 stars for my experience, just saying... Thank you Bay Alarm Medical.

I was seeking some information that I wanted before completing the form. The representative I spoke with was helpful, pleasant, courteous, and answered both questions I had. I was very pleased with the response. Thanks! It’s reassuring to have such help available.

The tech was polite, professional and assisted with setting up and testing all units including pendant and wall units. The person answering the calls was also very nice and helpful throughout testing. I’m very pleased with the level of service!

I am mad as hell. My mother has been waiting a week for a new fall detection necklace. Her battery completely died last week. I called and requested a new necklace last Friday and asked that it be overnighted. I was told it would be overnighted on Friday. I knew better than to think it would get here by Saturday, but it should have been here by Tuesday at the very latest!

Received a vmail and email on 9-23-18, that account was past due and had been since January of 2018. They said they had tried repeatedly, but I get vmail in my email and guarantee that is not the case. This was the first I had heard about the problem. Absolutely ridiculous, and we have replaced the communication box just a couple of months ago and nobody said anything. If you want me address issues that I'm not aware of you have to tell me. They got the account current, but did not tell me how much until I got a receipt, and then I called back to find out why it was so much. Billing operators are obviously not US-based and are not very understandable. I'm not very impressed.

My dad has had this service for a few years. Yesterday 2 letters were received dated the same day 11 days ago that his service was being terminated for nonpayment. This is auto withdraw from a credit card. I am Unable to speak to anyone until Monday as the business office is not open on weekends. I am most certain it's due to a credit card expiration. However- my 93-year-old father is on hospice and is blind. He has been left alone several times in the last few days with only his button as protection. They cut his service - and never notified us until now.

We received 2 letters today that our account is being stopped due to not paying our bills. Willa was very upset and always pays her bills on time and felt helpless. After a phone call to your company and speaking with a representative that was difficult to understand, her credit card had expired in April but we were never contacted until today. The representative said they’d sent emails but it was to another address which I never gave you. Willa doesn’t have a computer. I’m very disappointed with your way of handling this matter and if it weren’t for her safety I would cancel services. I’m still contemplating looking for another service that is more supportive and that has better communication.

My complaint is that I cancelled the contract and mailed back the base unit which was received by Bay Alarm this morning tracking the shipment but I haven't received any acknowledgement or confirmation that no further payments will be taken from my account.

Last week I received a letter stating my account had been cancelled due to lack of payment. This was the first I had known there was a problem. When I called I was told this was the third notice that had been sent. I did not receive the first two. Not 10 minutes after I hung up from talking to someone about my account, I receive a text asking for a review. Bay Alarm can't bother to send me a text about non-payment - but within minutes can send a text about a review. Very poor communication. I had never been late with a payment before!

I had questions about my mother's system - the representative helped me test the system, find out where the problem was and how it can be remedied. They will be sending out a new help button, and she said she would have it set up in necklace form for my mom. She was knowledgeable, friendly and answered my questions! Very much appreciated.

The alarm was too heavy. The lanyard was too heavy, too long (had to have 6 inches hanging down the back of my neck). I was told by Bay Alarm (after I received it and was wearing it that I HAD to wear it on outside of clothing! NO WAY WAS I DOING THAT - it would make alarm swing out into the way every time I tried to lean forward for any reason!!! Lanyard could not be changed to different type due to method of attaching it!

My elderly mother accidentally let her subscription to Bay Alarm Medical lapse and leaving a balance owed. My call to get it straightened out was handled by a very efficient and friendly young woman. Setting up a 3 way call between the 3 of us, she was able to resubscribe my mother and give me peace of mind. What a pleasant experience!

The sales associate (Victoria) was professional, knowledgeable, friendly and very helpful. She took her time in explaining the different plans that are offered and spoke slowly and clearly. She answered all my questions, more than once, and made helpful suggestions when I asked. It was a pleasure doing business with her.

I had good experience. I decided to not try using in house VOIP for several reasons, so I changed to cellular in the house. It is costing a lot more, but I will give it a good try. Customer Service was very helpful.

Equipment operation and quick response by your team. I misjudged and overstepped the bottom step impacting concrete sidewalk. Hospital ER, CAT scan indicated no broken bones, just minor concussion, and abrasions on right forehead and side of head. No treatment rendered in ER. Sent me the with instructions to clean and medicate abrasions. Apply an ice pack to reduce swelling. No headache, but some minor soreness on right side of body.

Lauren was extremely helpful and professional in helping me enter my mother’s information in the system. I am a first time user and she guided me through the process. She asked for and was able to clarify all the pertinent information.

After reviewing all kinds of products & companies, Bay Alarm was selected. The many questions that our family had were ALL answered professionally and kindly by 'Casey'. We kept Casey's phone number and ordered you product. Shipment (standard) came much quicker than expected. Set up with Casey's help was very easy. A few 'tests' were conducted with Casey on my cell phone. All is well. I want to commend Casey for ALL of her time she spent with me and my family members. She, along with other reps that I called, are very well trained representatives. The internet reviews also state your service is Top Notch. Again, thank you to Casey are your entire group. Take Care & Enjoy Life.

Peace of mind that my mother in Atlanta who lives alone has this service! I researched many companies and chose this one, and I am in the process of arranging this for my mother in law who is trying to resume independent living after a lengthy, life threatening hospitalization. Thanks to Bay Medical, we are able to have confidence in their safety!

We happen to have a AT&T tech checking on a phone connection and he was very helpful in assisting hooking this up so it went well with installation. I can't see 5 stars yet till I see how well my mother-in-law handles this system. She is legally blind and partially deaf so the real test will be with her experience. We do have more peace of mind it's there if she needs it.

I just wanted to let you know that we set up the system for my mom and it was easy. A call to the technician and a minor problem was quickly resolved. The system works great. Thank you. I would recommend Bay Alarm to friends. I am sure my mom would too.

Phone was disconnected. I was able to push one of the buttons on the back of the device and all was then well. The person who contacted me was polite and gave me a telephone number to call if I needed more help.

The young lady on the phone was so sweet! I lost my bracelet a week ago and can't find it anywhere. I called to see if Bay Alarm could locate it for me, but she explained they couldn't. She is sending me a new one, and I'll only have to pay for the shipping. The representative was super pleasant on the phone. I wish all Customer Service folks were like her. Thank you.

Contacted Bay after shopping online for medical emergency personal call alarm for my wife. Contacted Bay because of excellent customer reviews. Ordering was easy - good assistance from CSR in recommendations. Received unit promptly - easy to hook up and tested immediately. Received call from center within 15 seconds!!! So far really impressed.

Having this service has been such a blessing to myself, my siblings and most importantly, my aging mother. They are prompt, thorough, professional and so easy and pleasant to interact with. Highly recommend to anyone who may need peace of mind that your loved one will have medical help immediately at any time of day or night.

I've had very successful communication with Bay Medical Alarm, which I've set up for my mother. I did quite a bit of research and found the company was one of the top rated in professional reviews. The customer support has been very helpful.

We had a problem with resetting my mother's medical alert system. KC was very helpful and concerned. She talked me through the process and stayed on line until the problem was resolved. I appreciated her concern for my loved one.

I chose Bay Alarm Medical to provide for in-home medical alert primarily for my wife who has had heart problems and I don't like being away for long with her alone. The base system works great, but I also got the mobile GPS button for the times she is out and about by herself. The beauty of that device is that it connects by means of cell phone service to the call center but also provides them with your exact location through GPS tracking. We have often tested that feature while traveling and the system never fails to pinpoint our exact location -- to the house number where we may be or the hotel in which we are staying. You speak to the monitor center through the device and even if you are away from home and unsure of your location, they can find you. The folks at Bay Alarm Medical have been extremely helpful and courteous every time we have had contact with them. Their service is excellent and the prices are very reasonable.

In my tests, my Bay Alarm Medical mobile system has returned incorrect location data to the call center 50% of the time (in 10 activation and non-activation tests). This is because the system does not recognize false or obsolete GPS data. I keep BAM only because of one invaluable feature: 24/7 tracking data with family access. I switched from Medical Guardian to BAM primarily for this reason. This feature requires functional password access to the data. Customer service is poor. Establishing an account password has been an anguishing process and password is still not working. BAM provides no help to synchronize passwords with Reliatrac.

Appears to work as promised. I was outside mowing the yard and suddenly an ambulance shows up. Apparently, I accidentally pressed the emergency button. Since I was outside, I did not receive the verification call. The EMTs were very understanding and said it happens quite often. My emergency contacts were also contacted. So far, I am very pleased with the service.

I have been struggling with this company since September. The alarm machine shorts out the FIOS telephone. Bay Alarm states that it wasn't their problem. I had a Verizon come to evaluate the situation two times. Both times they confirmed it was the fault of Bay Alarm. (Yes I paid $100 for 2 Verizon visits.) Finally, after months, Bay Alarm sends new machine...same problem. It's fine, unless you plug it in. Shorts out telephone every time. Rude customer service who don't listen. Three times I was told that a supervisor would call back. Still waiting... AVOID THIS COMPANY! Thankfully, we did not have a life and death situation...but could have. I don't resort to social media, but no response otherwise. Still waiting Bay Alarm - call me!

After appealing to the Bay Alarm Medical Alert System about the cost of an optional program with them, their customer service representative contacted me and we worked out a very fair solution. I appreciate that they not only listened to me but also reached out several times to make my subscription with them reasonable and within my budget. I pay for the service for my legally blind mother. I am very appreciative of their follow through to help me.

I am an 88-year old senior who lives in my own home alone. I have had Vertigo (constant dizziness) for 19 years now, for which there is no medical solution. But I am still in good health, have a large yard and a small garden and keep as active as I can caring for all this. When I am on top of my rock garden, weeding, it is a real comfort to be wearing my Medical Alert button. Kiyana was very kind and professional in helping me renew my subscription and get me on the automatic renewal plan. I am very pleased with your product and services.

Attempted to test service as I had been instructed to do. First time on Sat., July 14, I pressed button on unit near my phone. Light went on and it said "Calling for Help twice" and disconnected! I Was able to call in and after a lot of back and forth with Vanessa and then Rebecca, was able to determine that the call came in at 11:33 am. I pressed reset; they said there was glitch of some kind. The next day I was able to connect by pressing the button I wear, but again was not offered help. Finally got through with help of my visiting son. SUPPOSEDLY NOW CONNECTED CORRECTLY, BUT... IF IT HAD NOT BEEN A TEST YOU WOULD HAVE LEFT ME HIGH AND DRY. Extremely dissatisfied with service. After first disconnect someone should have called me via phone.

I contacted your customer service department on two occasions and was cut off both times. The reps said to stay on the line which I did and then they were gone. I tried a third time about an hour later and got through with no problem. Bad service getting cut off.

Updated credit card information. I was very satisfied with her customer service skills. She listened to my concerns and was very polite. I was very appreciative of her verifying who I was before making any changes to my account. Overall excellent customer service. Thank you guys and keep up the excellent customer service.

We were very pleased with the service Bay Alarm provided us. My mom felt comfortable knowing she could reach someone in an emergency. She utilized the system twice while she had it. Emergency personnel were dispatched to help her right away. Thank You for your service.

When I first looked into getting a medical pendant for my Mother who suffers from congestive heart failure, I read many reviews on the different companies out there. Bay Medical came up not as the top recommended company, but somewhere in the middle. I think what attracted me the most about their product was that the price was a little cheaper than other companies. Well, you get what you pay for!

I am so impressed with Bay Alarm Medical Alert. Everyone is so professional and courteous. When I first received the equipment, twice I hit the button by mistake and both times they were responded immediately. When they responded they could not have been nicer, asking several times if I was OK. It was so obvious that they had been very well trained. I highly recommend Bay Alarm.

We called to reset up our emergency system & the person who helped our son through the process was extremely thorough, patient & helpful. We were completely satisfied with the whole process. We appreciate the service you provide and thank you.

I asked for a bracelet button over a month ago. I am yet to receive it. I told the person I spoke with that I had lost my necklace button. Had I not found the one I lost there would be no way for me to let someone know if I had a problem.

Since I have only had my alarm for a couple of months, thankfully I have not had a need to use it yet so really can't rate it at this time. I just thought, I was very satisfied with ordering and receiving the unit. It was very easy to set up and testing. Hope these comments help. Thanks.

Only just connected the system yesterday, so only experience is with Customer Service, and they have been very helpful so far. Could not get someone to connect the system for 10 days since receiving it by UPS, so only complaint is that Bay Alarm Medical started charging Mom for the unit before she could get someone to set it up.

Bay Medical Alert was 100% dependable when my elderly mother used it. Fortunately, each of the times she used her button was a false alarm but the Bay staff called my brother or I immediately and when I called for clarification one of the times they called him, they provided meticulous detail about the call. Also, it was one of the better-priced medical alert systems.

Everyone has been extremely courteous and very helpful. Everyone I had the opportunity to speak to have been concerned and very caring. I highly recommend Bay Alarm Medical to anyone and everyone concerned about the well being, safety and security of their loved ones.

My Dad now uses your system since March. He has not had any recent emergencies. However we have tested the device several times, had good and timely response from your associates and feel comfortable with the equipment. The system has speakers that are easy for him to hear.

I called customer service number to assist with initial set up of system and the pairing of pendants and help buttons. Courteous helpful patient and effective service. We went from a sealed box to a fully functional system in less than 15 minutes including dictation of initial call list over the phone. Could not be more pleased.

I've only had my device for a few months, so only one complaint so far. The WiFi device is a little bulky and heavy to wear around my neck. Wish it could be a bit slimmer. Battery life is pretty good. Great customer service, and cost is comparable if not better than other devices.

I have been happy with my system. Have peace of mind when I go up and downstairs. Also knowing I will get help very fast when needed and also when I have had a false alarm. Sorry about that, am more careful now. Thank you.

I'm a new subscriber of about 3 months. Within a couple of weeks of setting up my system I accidentally hit the trip button on my wristband and set off an alert. Your people responded quickly and were not disturbed by my error. I have only done a test run once since then, from a remote part of my basement while doing some laundry. I wanted to know if the system would work from there. It did and I feel even more confident and safe now that I have Bay Alarm Medical to get help for me in an emergency!

Nae ** stuck with it until we were finally able to get the completed customer information form to go through, through fax, and confirmed receipt/invited me to call with any further questions or issues. The problem was that my email of last week had not generated any confirmation of receipt, and the hardware arrived via UPS today.

My mom is 85 and a fall risk. She has the wrist band as well as the fall detection necklace. Knowing she has help at the push of a button is a great relief for me when I am at work... and am not with her. The staff has been very patient and understanding with her. She was getting ready for bed one night and took off the wrist band. A voice came over the base unit and asked if she was OK. Bay Alarm had received notice that her button had been pushed. Long story short, her cat had found the bracelet and had pushed the button. Bay Alarm Medical was very understanding. What an awesome company.

As I began to search for options to keep our mom at home as long as possible, I was grateful for the details, including pricing, clearly available on the Bay Alarm Medical (BAM) website. Other suppliers of similar systems would not reveal much of anything without having my contact information first... probably so they could "sell" me. Thanks to the transparency, I started the conversation with a sound understanding and simply confirmed my questions.

Earlier, my complaint re an earlier phone call and contact with your company rep. was invalid. I spoke with my daughter who installed the cable; she also purchased the cable locally. Sorry, but I did want to set the record correctly.

On 3/16/18 I forgot to take off the call button when leaving. Unknowingly the car seat belt pressed the call button. With the garage door opening, car starting & me inside the car, I did not hear the alarm. You made every attempt to reach someone, but due to various circumstances, could not reach anyone. You even sent a squad, but I was at clinic getting blood work & had my phone off. Now we know the alarm works very well! Thank you!

We used this service for several years for our mother. For one month the system was somehow disconnected and we were not alerted to this. We received varying accounts of what occurred from different representatives. Fortunately she did not have a fall during that period. Fast forward to when we needed to cancel the service when she went into a facility. The equipment was returned in December of 2017. I followed up to make sure they had received it, which they did. Here it is April, and I have made numerous calls to the company to receive a prorated check.

The automatic fall detection works well, and the company was very quick and polite in their response to the alarm. Thank you! On a side note, thank you for sending handsome hunks to check me out when the automatic fall detection was triggered by my countertop (I put it down too hard).

I find that the necklace rope you use is very itchy and am allergic to it. You should use non allergic materials! This means that I cannot wear it and have to keep the necklace next to me. I’m thinking of changing companies.

Haven't had any issues, apparently pushed button by mistake and was contacted immediately, which was a great comfort. Haven't filled out paperwork yet as I'm still trying to decide about where to hide a key. Given the cost and your immediate response would definitely recommend. Thank you.

Because the equipment is now a fixture in my kitchen, I have come to check-in about once a month, just to make sure it is working properly. I have a new habit - when my husband leaves the house either to drive a distance away or just to work in the garden, I put on the "necklace" and wear it until he comes back into the house. I feel comfortable wearing it and know that if I need it, I have it on. Thank you Bay Alarm.

Bay Alarm is hands down the best in the life alarm industry. Ingrid would be asset to any company. The ultimate professional in my humble opinion. Yes I would unequivocally recommend Bay Alarm to friends and family. Continue leading your industry. Thank you much.

All reps answered quickly and were professional and helpful. I felt that they were very concerned with my mother’s safety and made me feel confident in her protection. I would Recommend Bay Alarm based on my initial contact with them.

My siblings and I purchased the button for our mom and she's had it for approximately 3-4 months. We've not had anything happen, so I can't really speak to this except to say I know it gives her peace of mind and myself. So far everything has been great.

I secured Bay Alarm for my 97 yr old mom who still lives in her own apartment. I've had numerous occasions to speak to them during setup and since. My mom accidentally bumped her button on her wrist unit. She didn't have her hearing aids in when Bay Alarm called to check on her condition, so they called the paramedics, then the three siblings on the list. They have been fantastic every time I've called to check on something. This is the reason that, after researching companies, I chose Bay Alarm. They are Fantastic! I would highly recommend them to anyone. I'm very satisfied.

Very good feeling as to be cared or helped on my position at this time. Have been helped every time I have need info or help. Thanks so much for being there for your customers. Have recommended several people to your Company. Hoping for continued good service. It’s nice to feel safe. Hope I don’t have to avail of your service, but good to know you are there.

My mother gets around OK. But she sometimes accidentally sets off the alarm, and they are very good with her. And I think there has only been one time she actually fell. SO she is very confident of the service and so am I.

My dad hasn't needed to use it but I feel more comfortable with him having it. One challenge is that the watch keeps falling off his wrist while he is sleeping. It's not a quality band. What can we do about that?

I am very pleased with the experiences I have had with Bay Alarm Medical. Whenever I have had to check my system the people I spoke to were very helpful and polite. Since I live alone I am very happy that my family suggested I get your system because now I feel safe.

System was very easy to hook up. It's easy to use. All staff has been very helpful. I have done a monthly check and have also set it off accidentally. Everyone has been very understanding. My family is glad that I have finally decided to get a system.

The customer service that I received from Sarah was wonderful. She helped me figure out what would work out best for my Mom. Her kindness and smile was felt over the phone. The Call center is so respectful. Mom has set off her GPS by accident more than a couple of times. The call center makes contact with mom and makes sure that my mom is alright. The call center is so respectful and kind to my mom. And for that I will recommend Bay Alarm to my friends. Kindness and Respect to an elder, warms my heart.

I purchased my Bay Alarm Medical System last October. Since then I haven't had any emergencies. However, when I set off the alarm button in error (about 6 times) I am very impressed with the speed and consistency with which Bay Alarm Medical responds by audio. The staff who respond are quick, courteous and make sure I am safe and well. This is priceless. Thanks so much.

Exceptionally satisfied with Bay Medical. Although not used for a true emergency, any occasional accidental triggers as well the monthly tests always produced a pleasant, professional and caring voice on the other end. I am extremely pleased with my decision to go with Bay Medical! Highly recommended!

I signed up for Bay Medical after my husband passed away in January 2018. Living alone with some medical conditions prompted me to obtain an emergency alert system. After careful review of many systems I chose Bay and have been completely satisfied with Bay's response when I set off the alert by accident which happens more often than I would like. I am confident that in a true emergency, Bay will be there for me.

Excellent company to work with! Equipment is easy to install and reliable. My cat and I accidentally set off the alarm three times. The operators were right there to answer. Their patience and understanding were very much appreciated. Their pricing is the most reasonable I found while doing my research. I highly recommend Bay Medical to you!

We ordered this unit, and because of a variety of issues, didn't end up installing it for a few months. That is on us. However, the first night, mom rolled over on the button, and the call box began making an alarm sound (LOUD). Since I was there, I went to the box, and in the meanwhile, mom stumbled her way out. She almost fell as she hurried to the phone box in the living room. When we called, we learned that if we had the GPS model, we could get the same communication through the button that is available from other companies at a far less cost. Installation was rather easy, and communication through the box was ok. But if she could get to the phone, there wouldn't be a need for the button. I did a lot of research, and it was not at all clear that communication through the button was not an option unless you got the very expensive plan.

I ordered the Bay Alarm system for my mom because a month after my dad passed away she fell down her stairs in the quad-level she was living in. She did not call any of her children to let us know. Turns out she suffered a bad cut to her head and a compression fracture to her spine. Having the system gave the family peace of mind that if it happened again she could press the alert button and receive help within minutes. My mom has now moved into an Assisted Living Facility. Since a contract is not required it was easy to cancel the service when she moved. All the employees were friendly from the moment I first called for information until the end when service was no longer needed. The monthly fee was reasonable & there were no hidden charges. I will definitely recommend this company!

There have been many mix-ups with our order and the first package took weeks to reach my father. Luckily, he hasn't needed to use his equipment yet. One of the gentlemen that I spoke to twice on the phone was extremely rude.

Bay Medical has been wonderful to my mother, Roberta **. Even when she accidentally sets off her button, a member of your team is always prompt and courteous when contacting her. While I hope she never has to use it, I can rest assured that she can contact help if she ever needs it. Thank you for being there for her!

I have had my medical alert button for 2 or 3 month. I haven't had to use it thankfully but makes me feel safer. Twice I have done something that set it off and a person come on and has been very polite and understanding. My family feels better with me having the medical alert necklace.

I was very disappointed with the set-up instructions provided with the system when it arrived. We ended up having EMS response at our home without our knowledge of even having done so. I heard a voice message 2 nights ago when I was sound asleep that a system check was needed. It scared me. I would have appreciated a warning that this notification would occur at this time when I received the system.

My Mom passed away recently, leaving Dad home alone. He has some balance problems and I was concerned he might fall. I ordered the alarm system and easily set it up. Dad wears the lanyard around his neck at all time. He has his information on the fridge and the little console is in the dining room. Dad told me the cat stepped on the help button once, and the operator was very kind and understanding. We are both happy with Bay Alarm Medical thus far.

I have had great service. Thank goodness I've only had to use them once and once was a false alarm due to changing the remote to a new remote and it activated the alarm. But everybody was very nice and very helpful.

For the most part, the system is good. The only part that I am unsure of is the "fall detection" feature. I am not sure this is working. If I press the button, they respond OK, but not with fall detection. How do I know it is working?

I reviewed several medical alert systems before purchasing the Bay Alarm medical system and have been very pleased with the system. It's an especially versatile system because you have different options to choose from. My alert system can be used at home, about town or traveling throughout New England. This gives me and my family great peace of mind.

I purchased this system for my parents. We exchanged a wrist alert for a neck pennant. It took 6 emails to get the billing correct and to have them cease and desist sending me a document through DocuSign to sign, which I had already signed. As I said, very nice people there, just a bit frustrating.

My daughter spent a couple of hours recently trying to get this to work. Now she has had surgery and cannot try again, so I am asking you to suspend our service until we can make it work. Your young lady on the phone said she can't do that. Then our only option is to send it all back. Please advise.

VERY satisfied with the quality of Bay Alarm Medical devices and customer service. So far, everything has set up simply and easily, function tested without error or issue; has responded to a few false alarms where Dad inadvertently pressed the pendant button (once while opening a jar of pickles); and the GPS device has been spot on since it came out of the box and got fired up. The peace of mind for my father, myself, and my two brothers in invaluable. Dad has his independence but he knows his three sons are keeping an eye on him (with the GPS device). Great work Bay Alarm!!

Takes a couple of minutes to connect with a live person. Sometimes 3. If you have an emergency 3 minutes seems like forever. Maybe the norm for the industry but wished it would be 1 maybe less than 2 minutes. Otherwise great system. Reminders to test. Very professional. Reasonable rates. Good technology.

I was calling just to check if my unit was working. It took some time till someone came on the line to help me. It would be better to call 911 if I needed that help. Also where the responding unit is from my bedroom, so they have difficulty hearing me as I shout. The person helping me initially should have explained how it worked.

The first customer service rep was horrible and no help at all. I was going to cancel but decided to try again. Your rep Sean was great and my problem resolved in minutes. I am glad I tried again. Thanks.

We unplugged the unit because young children were visiting and we thought they would start pushing the button. Bay Alarm called to say they detected a power failure and did a thorough questioning to confirm my mother was okay. Impresses.

I've had my system for four months and it works great. Have accidentally pushed the button three time and the response was fast, efficient and very politely given. Interesting I have not fallen since I got the unit. Luck charm!!!

Luckily, I have yet to need my alarm for an emergency, yet just having it around my neck, makes me feel safe. My wife insists I do not leave the house without it. Recently, sitting at my desk, I accidentally and unwittingly pushed the device's button, and was promptly awakened from a boring task by a friendly voice "Are you OK? Do you need help?" I was, and I didn't... however, felt very assured that Bay Alarm is on the ball.

In an effort to assist you in achieving a more positive experience, I'd like to share what occurred with me. I ordered your unit & services for my mother who had just gotten home from an emergency hospital stay. I asked for overnight delivery, even offered to bill my FedEx acct and was denied. The service you chose was UPS ground delivery even tho you advertised it as an express service. When the unit did arrive, it was the wrong type needed for her landline! While you did overnight the 2nd unit the taste of poor customer service lingered. I chose your company based on great reviews... you need to consider the customer need when shipping their product. These days there are many companies willing to provide the service... be great... not just enough :-).

A power outage at my home prompted a call from Bay Medical to ascertain whether or not I needed assistance. This was very impressive to me. It meant that your company is keeping me under supervision and makes me feel that I can count on your help should a need arise.

My mother fell in her home on a Sunday. She pressed the Bay Alarm button. Bay Alarm sent paramedics, fire department etc. Bay Alarm called me to let me know of the fall. I am only 6 minutes from her home. The Emergency Services departments were already there and were preparing her for transport to hospital. She had broken her hip. Bay Alarm was fantastic. The people answering the calls are polite, knowledgeable and very responsive.

Phyllis **, I have my alarm once but it was there when I needed it. My niece Michelle ** is the person who set me up. I started with a wrist band, but it is causing a rash. I want to know how long before I get It. She contacted your Co about getting the neck one instead. I am anxious to know when I will receive it.

All the agents have been very cheerful and knowledgeable. I had a small problem once and they corrected it. One time, I got out of the shower and the device I have around my neck dropped on the tile floor of my bathroom. I phoned them. They tested it and assured me that it was working perfectly.

My experience has only been with testing my system. When I press the "help" button on my wristband or on my GPS enabled device, it takes too long to connect to an operator. I'm sure that the reason is because of the cellular technology being used. When I dialed 911 back in December, I was immediately connected to an operator and the EMTs were at my front door while I still on the phone with the 911 operator. That being said, having the Bay Alert service gives me and my relatives peace of mind.

Service overall is satisfactory but masks outgoing caller ID. However... When added to the phone line it masks outgoing calls so others received calls show a blank instead of moms name in their caller ID. Other than that the service is good... It’s fine!

Basically, I've been in contact to Bay Medical by accident only - my granddaughter pushed my necklace button and one other time, the button got pushed when I placed the necklace on a table with the button facing down. The response time each time was about 3 minutes. The tech responding to my "accidental" calls was extremely nice and understanding each time, always asking for confirmation of my well being.

I have had a number of Fulton alarms. Your response time is unbelievable. It's so fast and this thing is so sensitive that I have to be very careful even picking it up and putting it on but I feel very confident. Then in an emergency it will work as advertised. Very happy.

I placed an order for the Bay Alarm Medical and received it quickly. I filled out the paperwork beforehand and when I called to activate it the process went very smoothly. I am more comfortable leaving my 97 year old mother home alone for a short time while I run errands. We have not had an emergency yet but I am certain it will work well and she feels more confident with the necklace on.

Easy to set up, easy to use. The representatives were very helpful during the testing. My mom has not needed the device, but it's such peace of mind knowing it's with her 24/7; you can not put a price on knowing help is just the push of a button away. I highly recommend Bay Alarm to anyone that has elderly parents living alone.

I have had my Bay Alarm for several months now and am happy to say it hasn’t been needed. My peace of mind is wonderful just knowing it is there when and if I need it. The device was extremely easy to set up anyone could do it.

I ordered both the indoor alarm and the GPS alarm for My 87 year old Father in law. I worried about Him living in the country by Himself in case of an emergency. We had a few problems when We first got them. The indoor one works through a base station in His living room. The problem was because he is hard of hearing He cannot hear the voices over the base. Partially because of the hearing problem and partially because he turns the tv up to hear it.

Very pleasant man answered the call and spoke to me. Reassured me it was OK that I had made the alarm go off and repeated that and my response so there was no error. It's great to know there will always be someone there in case they are needed.

The last time I contacted you first services the call was poorly handled. In fact the call was lost. I am considering changing companies. When it's an emergency and I push the button I need to be assured that I am going to get prompt service. In my opinion it also took too long for them to answer at the initiation of the call.

We had two false alarms triggered by the maids last Friday at my Mom's home (Norma **) who is 92. The alarm folks called her straight away and in both occasions were very patient and professional. My Mom is alone most days while I'm in my home office 1/2 mile away. I never worry now that I know she has the alarm bracelet and system throughout the house. Thank you!

Excellent response so far in first three months of service from agents who responded to my monthly 'check in' verification calls. Gives me assurance that if a problem were to arise, it would be handled expeditiously! Will continue to make recommended monthly calls to check if alarm is functioning! Thank you.

I have been very pleased with the customer service, responsiveness and patience of the team. I believe all is working well for my mother and thankfully we have not needed the emergency service to date; however, there was an accidental call made and the team was so kind and helpful. My only issue is the GPS monitored button/device is too big, heavy and clunky for a petite elder woman to wear around her neck. If there was another, smaller option to wear when she leaves the house, that would be a wonderful addition to the product line. Thank you for keeping my mother safe.

Our system has been in place for two months. We are very pleased with the product and the verbal responses received from the customer service representatives during testing and even when the alarm was set-off by mistake. Thank you for the peace of mind.

I am very new customer, and only contact to date has been to test (and change) equipment. This need has been handled quite professionally, and in a timely manner, with no problems at all to date! Setup and directions were so easy even I could do it!

So far, I'm not too convinced: the one time we tested your services, as recommended, you had a glitch in your system -- I could not stop the ambulance from coming as you indicated I had called THREE times -- when I only did once, and told the dispatcher it was a test and he promised he'd reset. Also: it looks like you got my address wrong.

Purchased Bay Alarm Medical necklace for my 96 yo Mom. She uses a walker and is very unsteady on her feet. This works perfectly day and night. Even though I’m with her 4 days a week this really keeps her safe and I have less worry!

I decided to get the complete set for my 88 year old grandmother a few months back, and can honestly say that I'm very pleased. While it did take some convincing, she reluctantly agreed to "try" it after watching the helpful videos on BAM website. She's even accidentally fell asleep with the necklace on and called by rolling over, and the staff was respectful and understanding. I do a test call once a month, every person I've spoken with is extremely nice. I know she is in good care now when I can't be.

Great experience with your staff, helpful, courteous, patient and caring. My wife had a couple of false alarms and your staff were great in assisting her. We had gotten it for her because she has fallen in the past and has not been able to get back up and this gives her the security she needs when I'm not there. Thank you.

My aunt is 96 & lives alone. While she's in pretty good shape she lives alone, so I feel a lot better knowing there's help out there if she needs it. Everyone I've talked to has been really nice & helpful. Thank You.

24/7 GPS Monitoring Fall Detection - Many thanks to Sarah and Edwardo for their knowledge and patience in answering my many questions concerning the alert system. After various searched and attempting to become more knowledgeable on personal alert systems, their expertise on the subject convinced me to proceed with Bay Alarm Medical!

I just spoke with two of the best customer service women on the planet. I was trying to get my mother's medical button activated and they walked me through every step of the way with great patience and humor. Even after I disconnected the phone and modem! Now that it is complete, I can see how easy it really was. So don’t be afraid to reach out to these people, they really are wonderful. I hope my mother will never need to use their services but I can go back home (1,800 miles away) knowing that we’ve provided her with help should the need arise.

Good customer service and response BUT when discussing options for payment it should have been confirmed that there is an advantage to going with the 6 month payment plan in that there is an additional free Safety Lockbox and shipping then is free. I was not aware of this at the time of the call and Sara did not explain that to me as well as not telling me that my payment would be pro-rated and refunded should we discontinue at any time during the 6 months. Not a BIG deal but it would have been nice to know that upfront so that I could consider it.

Unable to locate the source of the low battery signal which was causing annoying notifications. Representative Esmerelda went above and beyond, using knowledge of the latest technology combined with combing through our records to deduce where the signal was coming from then assisting in performing an entire system reset, hopefully eliminating future low battery signals. BTW, the signal was errant. The low battery device had been removed and trashed weeks before yet the signal and notifications continued to plague us. Thanks to Esmerelda for her patience, diligence, and knowledge in solving this issue.

You have been the absolute best!!! You have taken such good care of my mom and I tell everybody if they need alarm... you are the perfect company!!! Aleisha was just perfect working with me today... Thank you for everything! Over time I called everything worked out perfect... I appreciate you all so much.

Sarah ** was my agent. She was excellent. She explained every question with patience and respect. I look forward to my Bay Alarm Medical experience. Even though BAM was more expensive than others, Ms. ** won me over with her professionalism.