Bay Alarm Medical Reviews

Alexis was very helpful and made all the necessary changes I requested. She was very polite and gave me the information I needed when I asked if once the unit was used if it needed to be reset. I would recommend this service to friends and family.

The lady I spoke with was very knowledgeable and helpful. Easy to talk to. Answered all my questions and was very patient with me. I would commend her and she is a great representation of your company. Thank you. Sharon

I called primarily because my power had gone off. I also checked my wrist band. Lupe was terrific at walking me through this check. The person answering when I pushed the button was also very thorough in making sure I was OK. Everything perfect now. Thank you.

Alan was very clear in his explanations, and very courteous. I was most satisfied with the information he shared, and found the conversation both enlightening and reassuring. He seems to know his subject very well. He is quite competent and easy to talk to. Thanks very much, Daniel.

Had to cancel due to changes in family. The young man was really very polite and patient. Offered help regarding cancellation and refund. Could not have been nicer. I would rate him as Excellent. An asset to the company. We need more people in customer service like him.

I changed devices and needed a new contract. The contract I was sent for auto-signature had my name spelled wrong. I called and was sent another. The cover letter spelled my name right, but the contract still spelled my name wrong. I've requested another. The person I spoke with was very courteous.

Burton ** lost his GPS medical alert, Rep Dena helped with a solution. Due to last signal many days ago. A new device had to be ordered. An email was sent to cancel his Asset #** and a new device is to be expedited to him. Shipping charge to be charged to credit card on file.

The customer service employee walked me through the process of updating my account. He was very knowledgeable and made it easier for me to navigate the system. I found him to be very patient and kind. Also, he has great communication skills. Thank you for hiring such a capable young man.

The girl I spoke with was helpful, pleasant, and efficient. The wait time being on hold before being able to speak with someone was EXCESSIVE and quite frustrating. It boggles my mind that a company to whom one pays a monthly service fee - as do thousands of others- be subjected to giving up that much time on hold for a 3 minute verbal transaction to insure that my monthly payments were not interrupted.

This transaction would be five stars based on the technician I spoke with. He was professional, friendly, and helpful. The loss of a star is due to the difficulty connecting over the past week. The wait time on the phone was impossible and I almost gave up!

Billing department employee was notified of credit card new expiration date and security code. Individual was very courteous and helpful. Before I hung up she asked if there was anything that I needed to discuss. She thanked me for choosing Bay Alarm Medical.

I spoke with Aaron inquiring about a wireless GPS system. He was super helpful, very honest and very very personal. I appreciate his help so very much. Excellent employee!!! He took the time to answer every question that I had and made sure I understood everything he was telling me. It was an excellent experience with Aaron.

Getting them on the phone to check billing was a challenge but when on the phone was very helpful and professional. I ask for detailed billing to be send to me and then change my mom's Info so they know the new code.

This service is reliable and prompt to respond. Bay Alarm has provided sense of safety and security to my family for several years now. Highly recommended. Minor point: Long wait time when phoning company for account management issue, but representative who took the call was efficient and pleasant.

When I first received my alarm I was told not to leave the unit in the charger for more than 3-4 hours or the battery will go bad. Everything else I have (cell phone, portable phone, tooth brush) stays in the charger forever with no problem. I didn't understand why I couldn't do the same with the alarm device. I called back and was told it wasn't true, I COULD leave the unit in the charger with no time limit without a problem.

Your employee made this order change very quickly and I am extremely satisfied with his fast and efficient order change. This employee needs your recognition for his excellent customer support. Am very impressed with Bay Alarm medical at this point.

From my first conversation with Ashley to the excellent set up and service to the very last conversation with your check out agent I have only the best impression and evaluation of Bay Alarm. AARP WAS CORRECT IN RATING BAY ALARM #1.

Was helpful getting a trial of how the GPS system works. Bay Alarm will send me a small pouch to carry the GPS system in. I wonder if I can get a reduction in price through being a member of ARP. Am also a member of AAA if that makes a difference. I may have a few follow-up questions later.

The Rep was very helpful. Took his time so I could understand everything he was telling me... He spoke very clear and was very polite... The customer service was very good... Thank you so much for all your help!!!! I won't hesitate to call if I need anything at all.

I called to activate a personal alarm pendant. The tech was very knowledgeable, polite and professional. He spoke clearly and was easily understood. He made the process simple and easy. I would not hesitate to call upon the service department again. Thank you so much.

You provide an invaluable service. Even though we used your service for a short period of time, your service gave our family some much needed peace of mind and respite during hospice care. It was easy to set up, great options and features, easy to configure for our needs, and your team was friendly and profession. Thank you.

We got the alarm necklaces and bedside Help button for our 88-year-old mother believing she was just a button push away from help. She fell in the kitchen and fractured her neck. She laid for over two hours pressing the button and there was no response! When I arrived I pressed it another twenty minutes and nothing. What's worse is how they responded to our complaint. On the phone all they would say is, "send it back to us" or they'll keep charging us for it. After that they wouldn't answer emails, texts or letters. They did send a letter threatening more charges if we didn't return it by a certain date, no apology or explanation or offer of at least a refund. If you're entertaining the thought of this type of protection, shop elsewhere! We don't normally complain but our mother's life was at stake here!

Programming instructions for new necklace call button were not correct. The customer service rep walked me through the process to get it working. The rep was very professional and assisted me while being pleasant. The only problem was I waited 2 hours for a callback. The rep explained the reasons why and apologized for the wait to my satisfaction. Great job and his attitude made up for the wait.

The process was very easy and professional. The operator asked a couple times to assure we did not need assistance at that time. We have been very pleased with the service. That’s all I have to say for now, hope that helps.

Actually I figured problem out (changed cord) but Sean called back today, as I called Tech Dept after hours I guess. I said all's well, he reviewed anyway, had me test call with "Help" button to be sure. Very nice & helpful as always. Been with you over a year, very happy.

I received an email regarding a possible problem with my alarm system and a request to call you. I talked with one of one of your employees. She was very helpful. She explained everything thoroughly and sent me me new replacements.

My mother is a 94 y/o woman. She misplaced the wrist alarm. I called to see what needed to be done to obtain another wrist band. The representative was very understanding and advise how to proceed to obtain a new wrist band.

Received message of low battery. Plugged in the charger and it did not work, could not recharge battery. Previously had received message "Your battery is now charging" when I tried to recharge, no problem. Didn't work this time. Called and rep on phone ordered new charger which will be put in mail on Monday and should be received Tuesday. I had alo signed request to remove fall detection, but today when just dropped the unit slightly on bed I received the alert that I had just called for help, when actually it was an accident. So it is still pretty easy for me to accidentally call for help - which would be embarrassing if I were somewhere like in church as the voice that answers is loud. My daughter wants me to have this device although I am not prone to fall easily or frequently. It is good to have it in the event that I would fall and could press the button.

Bay Alarm was excellent. My 95 year old mother had a few occasions when she fell or needed emergency health care and Bay Alarm worked beautifully. Emergency services arrived quickly and the company called me and my sister, as well as the front desk of her independent living home. Installation was easy and customer service always responsive. It was reassuring to know my mother had the support she needed.

Service rep. did a good job but install directions were inaccurate. We worked around them and got the base system to work fine. If the modem does not have separate l1l2 ports, system had to be setup like it is connected to a phone. Answer phone was handled the same way.

I called for technical support for my mobile gps device and was able to leave my number for a call back instead of waiting. I was called back within a few minutes and the representative did a great job of walking me through to solve problem with courtesy and professionalism.

I have two monitors. I misplaced/lost one. I phoned the company and after my description I was told that it was not this one. Gentleman that answered was both clear and kind. I am now going to contact the second company.

We had to close the account to which the bill was being charged. Ezmarelda quickly switched the billing card, switched the responsible party (now me) on the account, and most importantly, she recommended that we run a test on the system. She got that started, and then waited on the line until it was successfully completed.

Our base unit for Joan ** was moved from window location to mid room. It started blinking during the night due to an internal test. I just learned of this process during this tech call. We will test our signal today and move the unit if necessary. Thanks to tech support for the clarification of why and what needs to be done.

I was really appreciative of the excellent care given me today August 8, 2019. I am sorry I don't remember the name of the employee, but the help was given between 3:30 pm and 4:30 pm on August 8, 2019. I needed help turning the base unit off so I could return it to Bay Medical. The man who helped me did and excellent job and gets an A+ rating from me.

I called because my Bay Alarm bill is sent to my credit card. I called to relay this information to your representative. The woman I spoke to was very professional and efficient. She was very courteous and the update took only a couple of minutes to address my needs.

There was a problem in the amt owed.. Another representative had given me a different amt, I think I'm finally straightened out as to the amount. It was a real mish marsh!!! I'll just wait till the near of this month (Aug) to see what my Visa bill will be. I thanked her very much for helping me.

Corina did a wonderful job changing my mom's address and phone number. She also brought to my attention the need to update contact persons and add any special instructions. This help was especially helpful as I had totally forgotten about all of that. Now we're all set.

The technician I spoke with was very helpful and went the extra mile. I was very satisfied with his service and assistance. I received texts and phone calls on both my cell and my mom’s direct phone line to alert us of the low battery on her necklace. I called and got efficient service. Thank you for the great response and super service.

I was very happy with the help received from John **, he was very patient and he ask all my questions and concerns, he is a great asset to Bay Alarm Medical taking care of people old as I am. Congratulations Bay Alarm Medical!!!

How to test status of unit for my mother in law. Tech help took only 10 minutes. Easy to understand and very courteous. I did not have to be on hold. John also checked status of battery backup and pendant status. All was very smooth and painless with recommendations for future test and test frequency.

I forget the man's name, but he was super. Was even going to help me install Google Chrome, as Internet Explorer will not allow me to access your website. Very kind and professional. This 40 words business is crap though. So this requirement will have me ending on a negative note. What a shame. He was great but your system is bad.

The entire process from start to finish was very easy. Customer service always answered and helped me out. Never any issues with the device itself. Was much less expensive than the alternatives. All around great experience. Even paused service while in the hospital. Five stars!

For once, a great customer service representative! John offered tips and exemplary service with a smile. I had a few issues setting up my system. These issues could be easily addressed with a few additional setup instructions but with a customer service employee like John, it wasn’t a painful experience.

The device is great. My Dad wears it on his belt. The app is problematic and multiple devices can have the app only if you use the initial app account data. So my brothers and sister will get the app and have to enter my data to get it to work. We had Great Call, but their device stopped working and they are no longer selling it. But the Great Call was AWESOME — it was easily to install on multiple devices and, most importantly, provided alerts when my dad hit the alert button. The Bay Alarm app doesn’t provide any notifications when he hits the button to get 911 help.

Mia ** was friendly and was able to resolve my billing issue very easily over the phone. I did not experience a long wait. I have had Bay Alarm for several years and have been very satisfied with my experience with Bay Alarm customer service.

You are still on the hook for the equipment. You can get 'insurance' for an additional $5/month, which covers equipment replacement once per year. With that they send you an electricity surge protector, but it does not protect a surge on the phone line. My mother's equipment was damaged (likely by a surge on the phone line since she had a surge protector on the electric outlet). The whole swap-out took a very long time but eventually Bay Alarm sent her a new agreement (she did it by snail mail rather than e mail, which extended the delay). This new agreement included insurance this time (in addition to the regular monthly charge) and they did NOT charge her for the damaged equipment. After they received the agreement in the mail they had UPS generate a return label for the old equipment. For some reason, this took UPS/Bay days to generate, even though it was all electronic. When Bay received the old unit via UPS, they sent out a new unit. I hooked it up last night. We tested it, and it did take several rings for the operator to answer

Monitor goes off even when I carefully set it down. Tech advised me to hang it. It did not go off one time when I actually fell. Tech explained that it will usually wait about 50 seconds and since I got up within 10 seconds, it did not need to go off.

My mother’s alert button was unpaired with the base unit after her travel. IT talked me through and solved the problem in minutes. Super helpful and polite. Would recommend Bay to anyone with an elderly parent or anyone with balance/fall issues.

Called during company's stated business hours. Waited on hold, several minutes. Tried entering my number for callback, but it hung up. Tried again, waited about 15 minutes, only to be sent to voicemail. To date no one has returned my call. Had planned to purchase a system for a family member, but will now consider another company.

Trisha helped me get my 80 year old mom set up with the wrist and necklace alarms. She was very caring and empathetic with my stress and emotional state after my mom’s second fall. I couldn’t have asked for a better experience with having to protect a failing family member. Thank you so much Trisha!

I'm 90 years old and fell in my bathroom and was bleeding very much. I had my alarm unit and pressed the button and the medics arrived a short time later and treated me. Your system saved my life. Thank you.

Spoke with Bay employee Jabar. He was very professional and answered all my concerns. Thanks. He told me that I was to receive the new unit by next Monday. I appreciate the help and quick service. Thanks to your fine staff for all the help.

The battery charge is unknown. How often to charge? If it goes dead you could carry it around - but useless. Would be safer if the green light always flashed when it was ready. Could then charge it overnight every night and be sure. Please consider this as your instructions. Have zero info re battery charging recommendation.

Your customer service agent was very helpful. He quickly took care of all my needs, explained what needed to be done, walked me through the steps that were needed to shut down and transfer the unit and quickly changed the contact info I needed changed.

I got this system for my mother a few months ago and it has definitely paid off! The fall detection from a recent fall she had worked really well and the response time to get help to her and the professionalism of the Bay Alarm staff was great. I do not live in the same town as my mom and now having seen the system in action, it provides me with a comfort level, that should something happen again, Bay Alarm Medical will get help to her ASAP. I did a lot of research before buying and would highly recommend this system.

Questions regarding paperwork and no lockbox delivered. Page was wonderful and answered my questions. Her knowledge, patience, and exemplary customer service was very impressive. I hope you recognize what an asset Page is to your organization. Please share this with Page.

Just had another wonderful experience with the customer service representative from Bay Alarm today. Bay Alarm was chosen after researching every company possible to help my family feel comfortable with my elderly father living alone without family nearby. Their system is easy to use and I chose Bay Alarm not for the service they provide at a low cost, but mostly because of how I am treated by their customer support team. Every time I have called, including today, I have been treated with patience and kindness and if the question I asked is difficult to answer, they find the answer immediately with just a brief hold. Great customer support and I highly recommend this company and kudos to all of those who work there.

Thank you so much for the wonderful service on the phone. Unfortunately I forget the name of the representative who assisted me. She was awesome, answered all the questions and was very kind!! Next time I will make sure I ask her to repeat her name.

June 17, 2019, called with questions on the service and addition equipment. Spoke with June, she was very informative and patient, answered all my concerns. Excellent skills. I realize how busy they were but she never rushed my questions, always nice and polite, which I appreciate.

Bay Alarm Medical has been very helpful, courteous, and knowledgeable in ordering and assisting after delivery with questions and set up. We called back and added the bracelet to our order, and they handled it promptly. Thank you for your assistance.

DEVICE did not work... Was a wireless cellphone style. I upgraded to landline console and was willing to pay more. They sent device missing key component after calling me twice to verify. Google is littered with glowing reviews for Bay Alarm and they are all ADs or paid shills. Be careful. This operation also has INDIA handle all complaints and billed me for months after I cancelled. Horrible operation, pure dreck.

I spoke with technical support and they were courteous and professional. I spoke with two different people and both were super. Mark called my 93-year-old mother and walked her through the process of reconnecting her alert button. They were very supportive and got Mom's unit back online.

Tested our unit, seemed to work properly. When we disconnected from Bay Alarm, a very loud busy signal was noted. I called tech support but while talking to them, the machine called in again. When we disconnected from that call. the unit reset and was ready to go. Tech support was very nice and helpful.

Representative was courteous, responsive and attentive. She was able to make the service address change quickly and accurately. Remained on the phone for the duration of the test to ensure the system was working properly. All and all a great customer experience.

Very good service to replace carry pouch for mobile device. We are very thankful that Bay Medical is taking care of us. Every time I call I have been very well treated. Thank you for your courtesy and efficient service. I will be glad to recommend Bay Medical whenever I can. Bill

I placed a phone call to Bay Alarm Medical for the purpose of canceling my account that provided in-home monitoring services for my mother. The only reason for canceling this service is because my mother now resides in an assisted living facility. The customer service representative was very helpful and courteous and was very clear in giving me instructions to accomplish my goal. Thanks!!!! J.

This alert system has been wonderful for me for the last year. Today will be my first day in an assisted living home. I was completely satisfied with the service I receive while using the fall monitoring device. Even when I mashed the button by accident, someone was always there, 24/7 to give my family peace of mind.

The person we contacted was very helpful in resolving our concerns. We needed to add a primary contact number and also tested the devices. She also informed us that we should not be leaving the gps device on the charger.

Very efficient, kind and cooperative people to deal with. As a new user, it was nice to know that the learning curve with a new product is supported by a great staff. I commend them highly. It is so rewarding knowing that I have coverage no matter where I am.

We received an email from Bay Alarm immediately after having a thirty minute power outage. The email explained that our equipment from Bay Alarm might have been affected. I called and everyone was wonderful. They wanted me to test all which I did. The people answering my calls (inside and gps) were so helpful and understanding. No service was interrupted and I thank Bay Alarm for their notice of detail for each client and for their extremely kind, efficient employees!

Phones quit working, saying "line in use." Repairman said something was hijacking the line. We thought it might be Bay Medical since we could hear you, along with LOUD noise. We disconnected you. Still didn't work. They did something to repair phones, then everything worked, including BM. Your technician stayed on line with the Spectrum guys until all was repaired. He was very patient and very helpful. I thanked him several times. I'm overjoyed and impressed with your customer team. My THANKS to you all.

Every one was patient with me. They stayed on the phone until it was fully tested.. It was a relief to know that all the systems were active. All of my questions were answered and I was encouraged to test every month. Thank you.

The company was very professional and on the ball from ordering the service, to billing to returning calls or cancelling the service when it was no longer needed due to the passing of the client. Each time the service was needed they handled everything as needed. I would recommend them highly.

Was working in yard and alarm was triggered. I'm sure I did not push the button, but battery almost five years old, so talked to nice CSR and ordered a new button. Mail, just this minute arrived and new button included. Was sorry to bother EMT's and my contact people, but really, really glad the system works. Keep up good work, you are super to deal with.

On recent occasions, my 96+ year old mother repeatedly and accidentally set off the button on the lanyard around her. The dispatchers are always patient, kind, understanding, efficient, and concerned for my mother's safety. Very pleased with this important service.

Fall detection was tested numerous times with negative results. We intentionally dropped the unit on the carpet, then the laminate flooring and couldn't get the unit to indicate a fall. Agent is sending a new button. Very pleased with assistance given.

I was terribly disappointed with Bay Alarm Medical. My device was not shipped to the address that I specifically requested. I called the company and it took 2 1/2 days to have customer service return my calls. I was told "it was probably due to high volume." This was inexcusable in a "life supporting" company. Now, having cancelled, due to their sloppiness, they expect me to pay for shipping back. Just terrible!

Life line fall detection not working consistently - The technician was very helpful, patient, pleasant, and competent. I believe my problem was solved. Having fallen several times with no alarm and no way to contact anyone was very frightening. After lying on the floor for 2 & 1/2. Hours, someone came to my rescue but this is what I am paying your service for. Let's hope the replacement button works properly. Again, your technician was EXCELLENT. Let's do the same for the system.

Agent was courteous, professional & efficient. Email was sent, I called and everything was taken care of in under 2 minutes. The transaction was smooth & seamless. Bay Alarm has been an excellent choice for my family. Thank you so much.

My first occasion to use your billing service. Your representative was knowledgeable and professional. She understood the situation (change of billing data) and resolved the issue with efficiency. It only took one phone call and one transfer to reach your representative. Thank you.

Our experience thus far with Bay Alarm has been quite positive. My spouse inadvertently caused his wrist alarm to go off while on the property. Ultimately when he arrived in the house the phone had been ringing with no response from him. Needless to say, within minutes we had two police officers at the door to check on him and to make sure he was OK. Again, Bay Alarm has not disappointed our family!

Good customer support and easy to use, all of my concerns were answered. The price seems standard for industry. Would like to see gps system's price come down. Insurance on main unit should be less and one time fee. Overall happy with unit.

Julia is amazing, she helped me with all of my questions and answered them in a timely manner! With her help, I went ahead and purchased the on-the-go option for my grandmother! Now I can breathe easier knowing she will get instant help because I am hundreds of miles away!

I was very happy with the lady that corrected my new card information. She was easy to talk to and efficient. The staff was direct and helpful. I have had Bay Alarm for two years now and it is a very good co.

My father has used Bay Alarm for many years, paid $225 annually plus, and is now in assisted living and doesn't need it anymore. Tried to cancel, woman on phone was nice & told us just to send an email but now we have just rec'd a letter saying we need to send in old equipment or pay $295. Equipment is old and obsolete. I really feel Bay Alarm is being greedy and gouging the elderly.

We researched and decided that this was the company for my mother. Everyone we spoke to were so nice, helpful and professional. Unfortunately, the device was not able to pick up the AT&T cell tower and it would not work inside my mother’s house. It worked across the street! Thank you anyway. I’m sorry to not be able to use your system.

I received my equipment and then separately received instructions for the installation. I had one question, called the # provided in the instructions and 10 minutes later was set up and ready to go. The responders on the initial phone call and during the test were very clear with their instructions and professional.

The man gave me good instructions how to shut it off so I could go back to Indiana. Very professional but friendly. I don’t understand which way is the highest on your stars, but that’s what I would give him. Thank you.

Needless to say having Bay Alarm. Gave us peace of mind. Whenever, and quite often, we hit the alarm for Mom the Operator answered immediately. EMS & the NYCFire DEPT came many times. Their quick assessment saved her life! We were blessed!!!

The Customer Service staff has been pleasant and helpful getting things set up correctly. The alarm personnel have been responsive when testing the unit to make sure it is working properly. I hope to never have an emergency, but feel like this would help.

Excellent response time and knowledgeable customer service team. Very helpful with battery replacement as well as when assisting with closing this account. This system was required while I worked as a single entity in a remote location for my company, but I am retiring now.

I placed this order and paid an extra $30 for expedited shipping. It arrived at my parents home in Houston, TX on 2/20 and I arrived a day later and hooked up the unit. During the testing of the unit it only said "Calling for help" and then it did nothing. I called customer service and had to leave a message. No one ever returned my call.

Victoria was exceptional. She provided stellar service, was knowledgeable, patient and efficient. She followed up with me in a few days after our initial conversation and because of her dedicated attention and process, she gained my trust and was able to obtain my commitment to purchasing the product. Her sales, service and client skills are exemplary and should be recognized. Thank you for making this easy did my Victoria. During this difficult time with my mom and her health concerns you provided us with a solution and made it easy for us. Thank you!!!

We both received phone calls two nights in a row on our cell phones that we had a low battery problem with our alarm system. We checked the console and it seemed to be fine. I called in today and talked to a technician and she found the problem immediately. Said the problem was a low battery in my necklace and she would exchange it for a new one. She solved the problem quickly and efficiently! Thank you Bay Medical for having such knowledgeable staff to solve your customers problems!

I responded to a form letter sent to my Mom, Donna **, about a monitoring issue. I did receive an email prior to the letter but it looked suspicious because it said that Bay Alarm was unable to get in touch with our “phone tree”. If that had not been in the email I wouldn’t have been so suspicious. My Mom and I are retired and home constantly and we are the first two on the list.

Due to crazy weather had 14 inches of snow yesterday, which caused a power outage for around an hour. Today received email asking me to call you. Requested to test my equipment to see if functional. Did as requested and system now operable. Quite impressed with your service.

Called Bay Medical for some phone numbers changes to my mother's account. The agent on the phone was courteous and professional. I was able to make a 3 phone number changes and the agent also recommended to me a few very important tips about how listing too many people will affect the last call to 911. I made changes to the list based off the conversation. Thank you!!

BAY ALARM offered my 89 year old mom a decent bargain for a medical alert system; which on one occasion saved her life; due to the speed and efficiency of their staff. The equipment was easy to connect, and worked well, even with my mom's poor hearing.

Fazilat was courteous, professional, and very helpful in helping to renew the medical alert service. Bay Alarm Medical has been consistently helpful when assistance was required and during times of account renewal. It is an easy choice to recommend Bay Alarm Medical to others with a similar need.

I was very pleased with my customer support experience. Your representative was pleasant, capable and ultimately successful in solving the problem I had setting up the system for my wife. I wish I remembered her name - she did a fine job.

I have not needed to use Bay Medical Alarm yet but feel comfortable that they are available. Once while my daughter was setting the system up, she had to disconnect the electricity briefly and we were surprised that someone responded so quickly.

I found wearing the GPS monitoring and fall detection system bulky to wear clipped to my waist (especially with a beltless dress). Also, if I were falling, I perceived the button for the alarm less accessible than a lanyard type. So, I am shopping for a more aesthetically and accessibly pleasing system. Bay Alarm Medical was professional in handling my cancellation request. They informed me that I could keep the equipment, and request future monitoring if I desired.

When my dad activated his alarm this morning 1/31/19, the company did not call me on my home phone, they called an incorrect number which had been disconnected. I was checking with the company to be sure all contact numbers were accurate. Shontay did an excellent job confirming my father's contact numbers and was reassuring and understanding. Everything was resolved to my satisfaction.

The man I spoke with was very helpful and considerate. I told him we no longer needed your services and he not at all judgmental. He even explained to me how to power down the unit. Thank you for the peace of mind we had while our mother was with your company.

I experienced initial difficulty with the landline unit after support tech determined that it was not compatible with your unit. An upgraded to a cell unit was required with additional cost. I agreed and it was received without the safety button. This concerned me, so another call to you. Shauntee answered all my queries and helped me with installation. She is most knowledgeable, helpful and personable. My heartfelt thanks.

I accidentally tripped over the power cord to the base unit. I had forgotton that wall outlet had the top plug was a switched plug commonly used for bedroom lamps. It took a couple tries when the agent suggested using the lower plug. It was a standard plug in and of course worked. Agent was friendly and helpful. It just took a while to discover the wall plug issue.

Shauntee was professional and helpful on the phone in helping me cancel my father's subscription. She was prompt and courteous in resolving the matter. I will consider using the company again when he is ready. At the time he is not happy wearing the product and she suggested another type. We will consider at a later date.

Wonderful experience dealing with your company for my mother. Thank you for your patience and assistance while helping me navigate my mother's change in billing. Thank you again for making the process easy for me to make these changes over the phone so as to complete the process for her. Thank you.

Good service at a great price but can no longer use the alert since my mom has lapsed into deep dementia. Would recommend to others with an elder relative. Thanks for the couple of years of active monitoring. Thanks again.

I received calls about a detection of a low battery. I assumed it was due to a recent power outage in my area. Cristal walked me through the testing of my 2 devices which determined that the low battery alert was caused by one of the devices. She arranged for a replacement to be sent. She was helpful, courteous and professional.

Shauntee ** handled my request to return lockbox and to change emergency access location to my residence. She took care of my request with care and concern and was pleasant in her attitude and eagerness to help. Thank you Shauntee and to Bay Medical for great customer service.

Friendly, helpful, and kind. I was not able to use my system because my son sent me one for Christmas, so I returned Bay Alarm Medical without opening the box. I did not know that he was sending me an alarm system, so I ordered this one. Thanks for helping me order it.

Just a quick note to say "thank-you". I received exactly what I ordered, no hidden fees or charges. My mother's phone line went down for a couple of weeks and these folks were relentless on ensuring there was no problem on their end. Customer service when I set this up was excellent and when it was time to close the account, again I received compassion, support & kindness. I would recommend this company highly. I so appreciated their professionalism.

I have the base unit, pendant, and fall alert starting this week and had submitted my contact list of 4 names with their phone numbers 3 days ago. I called today to add myself (and my mobile phone) to the top of the list as first contact. If I fell and could not get to the base unit to voice a report, I could still say I was down but OK and assist specifying what help I needed. I also asked that the monitoring site call me so I could see the caller ID and forward it to my contacts so "** from Ogden,UT" would not be ignored as a robocall.

Called with reference to change in credit card information. Shauntee ** was very cordial and helpful in making the change and offered to check that equipment was operating properly. I appreciated her help and would recommend the company to others.

I received the kit but the printed instructions were not very clear on how to set it up to work. I called customer services on a Sunday and got a very helpful woman to walk me through the procedure. She was very patient and attentive. I am now set to go, in case I need the services. My complaint is with UPS. They picked up the package from you on 12/26/18 but it was not delivered to me until 1/5/19. It was lost in UPS land. FedEx is more reliable.

I received incredibly poor customer service today when attempting to get a simple billing problem resolved. Long story short - the person I spoke with said they'd have to speak with my dying Grandmother, whom they have NEVER spoken with, to get our problem resolved. I respect any effort toward consumer protection; however, I opened this account, I pay the bill, I have made 100% of the phone calls and emails about it's maintenance, etc. Never once has anyone spoken with my Grandmother regarding her unit, or requested to do so -- until today, when I was told a woman who barely knows her name must speak with a customer service rep to have a simple billing issue resolved.... for the bill that I pay. Unbelievable.

I found the process very good and my helper on the phone did well. Very pleased with the outcome to my inquiry. I needed to order a replacement bracelet for my dear elderly mom. Phone agents very helpful. Great great great.

Up in home system to GPS system - Customer service agent was 5 star. He explained everything perfectly and answered all my questions. He was extremely knowledgeable and helpful. He was a pleasure to deal with. Give him a bonus and an extra day off with pay. Thanks for the great service.

In dealing with this company, I was very satisfied with the customer service person, John **. He was very clear in speaking and very helpful to me, as I am not that experienced with the computer. I did get answers to my questions and he did not rush me. Very satisfied, so far.

I appreciate Shauntee's assistance when updating the info for my mother's contact info. She was courteous and very knowledgeable. She did a great job. She walked me through the process and reminded us to conduct a monthly test which we had never done before.

Bay Alarm Medical has always provided great customer service and it was no different this time while talking with Shauntee. My mother had the Bay Alarm service for over three years and had no complaints. She recently moved to an assisted living facility where they already provide the same service to all residents so she had to cancel the Bay Alarm service. If not for that, she would still be a customer. I had a question today with regards to turning in the home devices and Shauntee easily cleared things up for me. I would recommend Bay Alarm Medical to anyone considering this type of service. Reliable system and great support staff.

I started Bay Alarm Medical service for my elderly mom with the understanding that it can be cancelled at any time for a full refund of any unused time of service. On the website it clearly states such a policy. When she passed away I contacted Bay Alarm Medical requesting termination of a service no longer needed. Instead of cancelling it they made me keep the service for an additional month because they requested a death certificate to cancel. Had I known my mom would not only have to die but also provide an official death certificate to cancel the month to month contract I would have chosen someone else.

I needed to cancel my mom's system, I did not want to get charged $155. Ezmerelda (sp), was very helpful and understanding. It was a relief to have my problem taken care of and I was feeling very reassured when I hung up. Thanks for your kind assistance.

I had to update my credit card info for my mom Theila ** and order a necklace. Everyone was kind and courteous. I wanted to get the necklace for her and Shauntee found out that we had an old model and now we're getting the new model and new necklace without having to pay anything different. I would recommend Bay Alarm before any other alert company. The price is very reasonable. We've had Bay Alarm for quite a few years and never had a problem.

It has been a pleasure being a customer of Bay Alarm. Prices remain competitive. The agent I worked with to cancel my contract was extremely pleasant and helpful. Hang on to her!!! She's more than a 5. Happy holidays to all.

I just talked to Shauntee about needing to return a product because my circumstances had changed over the past year. Add to that, my "year" had been devastating and I recall very little. Shauntee was kind, very professional and quickly assessed the situation with good answers and we are now in the process of solving what could have been a most difficult situation. In addition to being so helpful, she was tolerant and reassuring given my quirky sense of humor. How refreshing to find such a kind, knowledgeable, professional and capable CS person.

I just got my monitor 12-18, I called for help in setting it up and had some questions. They walked me through the process and answered all of my questions and were very reassuring about my medical alarm I will now be using. Thank you.

Assistant was very patient and did not let me off the line until she was sure everything was working properly. I appreciate all the help I have been given from Bay Medical. Today Peggy was very helpful and made me feel at ease by not rushing me.

I had to change service for my parents, due to my mother’s passing. The person who helped me was very professional and empathetic. He updated my information quickly and efficiently. He also took time to pass on his sympathies for my family’s loss.

I appreciate the peace of mind Bay Alarm Medical has given to me and my family. Although I never had an emergency in the two years with the company I experienced immediate responses every time I accidentally activated or tested the device. I highly recommend Bay Alarm Medical.

My credit card on file had expired. I got an email to that effect, so called to update the card info. The notification email was timely, and the phone call to update the credit card went smoothly. I was very happy with the service.

Found Bay Alarm very responsive to questions and ready to help. The responders are always very polite and quick. My only complaint was with the original salesperson who failed to tell me I was there was a watch available and that I was getting the sensitive fall button which kept giving false alarms. She also failed to inform me that the large red stick on HELP buttons cost more. I imagine she must be on commission!

Ms. ** was very courteous and quite knowledgeable about my product. She was able to tell me exactly what I had to do to make sure my alert system was working. Their response was right on target with what we were told.

Originally contacted them 2 years ago to get a medical alert bracelet for my aunt who was going to be home for a weekend alone. They were super nice and friendly. The cost of the service is very reasonable. My aunt fell down this week and they had an ambulance there in almost no time. I am impressed. Thank you Bay Alarm.

Received exceptional customer service from Trish when ordering Bay Alarm Medical Alert Systems for two of my relatives today. Trish communicated clearly and eloquently, providing succinct information about my interests and did not push for add-ons other than informing me they were available.

The contact person was courteous and prompt, resolved my issue within a minute or two, very pleasant. Overall the company was fantastic during every encounter I had with them, if it wasn't for the fact that dementia prevented the person from remembering to wear the device for falling or to know what the box was for, we would still be using their services.

The advertisement stated a 30 day free trial. We received the unit but the phone connection would not work. We call the tech. service and he stated the system does not work with Verizon Wireless. We cancel the service because it did not work. No refund was offered or received.

Exceptional Technical Support and subscriber assistance with initial installation and set up. Extremely professional, cordial, and patient. Representative made the entire process simple and stress free. Devices worked perfectly in all locations and provide immense peace of mind and safety.

When PG&E cut power to my area with inadequate notice, I was left without power to the Bay Alarm device. I received a call a few days later responding to my telephone call advising Bay Alarm of that fact and asking that they not call me in the middle of the night because they were seeing that my device was not working. They complied with my request, and the callback was a followup. I was completely satisfied with the way they responded. My one suggestion to them is that they identify themselves on Caller ID rather than just showing that they are a Toll Free Call, as many folks (including me) don't pick up the phone unless they know who's calling.

My mother in law still lived at home with my sister in law who works during the day. This was a little peace of mind, knowing if something happened - she would be helped. Although I believe she only used it twice - that was two times that made a difference. This also gave my mom in law the confidence to stay by herself during that time. I would recommend this for any older person - staying alone! Peace of Mind & Life Saving!!

I spoke to Vanessa because I was emailed a 2nd nonpayment notice. I had recently updated the expiration date on my credit card but apparently not in time for the auto payment. Vanessa was very helpful and rectified the problem for me. Thank you! It would have been better to receive a notice reminding me to update the extension date. Most companies do not require the customer to manually call them when the expiration date renews.

Operator Lupey talked me through troubleshooting and subsequent resolution and remediation of installation failure. Lupey displayed product knowledge, customer grace, and professional talent necessary to resolve diagnosis, and situation resolution to achieve customer satisfaction. Is a shame I cannot award Lupey 6 stars for my experience, just saying... Thank you Bay Alarm Medical.

I was seeking some information that I wanted before completing the form. The representative I spoke with was helpful, pleasant, courteous, and answered both questions I had. I was very pleased with the response. Thanks! It’s reassuring to have such help available.

The tech was polite, professional and assisted with setting up and testing all units including pendant and wall units. The person answering the calls was also very nice and helpful throughout testing. I’m very pleased with the level of service!

I am mad as hell. My mother has been waiting a week for a new fall detection necklace. Her battery completely died last week. I called and requested a new necklace last Friday and asked that it be overnighted. I was told it would be overnighted on Friday. I knew better than to think it would get here by Saturday, but it should have been here by Tuesday at the very latest!

Received a vmail and email on 9-23-18, that account was past due and had been since January of 2018. They said they had tried repeatedly, but I get vmail in my email and guarantee that is not the case. This was the first I had heard about the problem. Absolutely ridiculous, and we have replaced the communication box just a couple of months ago and nobody said anything. If you want me address issues that I'm not aware of you have to tell me. They got the account current, but did not tell me how much until I got a receipt, and then I called back to find out why it was so much. Billing operators are obviously not US-based and are not very understandable. I'm not very impressed.

My dad has had this service for a few years. Yesterday 2 letters were received dated the same day 11 days ago that his service was being terminated for nonpayment. This is auto withdraw from a credit card. I am Unable to speak to anyone until Monday as the business office is not open on weekends. I am most certain it's due to a credit card expiration. However- my 93-year-old father is on hospice and is blind. He has been left alone several times in the last few days with only his button as protection. They cut his service - and never notified us until now.

We received 2 letters today that our account is being stopped due to not paying our bills. Willa was very upset and always pays her bills on time and felt helpless. After a phone call to your company and speaking with a representative that was difficult to understand, her credit card had expired in April but we were never contacted until today. The representative said they’d sent emails but it was to another address which I never gave you. Willa doesn’t have a computer. I’m very disappointed with your way of handling this matter and if it weren’t for her safety I would cancel services. I’m still contemplating looking for another service that is more supportive and that has better communication.