Bay Alarm Medical Reviews

I spoke with John about returning the GPS part of my system. In the process of powering down the GPS, I misunderstood and pushed the base help button which took me to Help. While speaking to the Help person, John called me on my cell phone (landline was tied up) and had me power down properly. He gave me clear and specific instructions for the return and told me to expect an email with a new service agreement to sign.

My dad's personal help necklace was giving a low battery signal. John helped me solve the problem and suggested an updated base system which we ordered as well. Very efficient service. John listed to my problem and solved the issue.

The customer service representative was professional. The customer service representative was polite. The customer representative was customer-oriented. The customer representative was very helpful. The customer service representative resolved my issue right away. The wait on the phone for customer service was about 20 minutes.

We had first experience with alarm requiring dispatch of EMS. ALL went well except we didn’t recognize the phone number Bay Alarm Medical calls from (both my sister and I rejected call). It would be helpful if you tell new customers to put that phone number in their phone as a contact so The number will be recognized. These days we get so many political and soliciting calls that hardly anybody answers calls They don’t recognize. Other than that issue it went perfectly and I’m very pleased. On another note I had to call and order a new cord for my mom‘s button because she bled all over the old one. I was on hold for 25 minutes. That’s a long time. The operator was helpful though. I give you three stars. Thank you.

Excellent experience with customer service in changing emergency information. GOS mobile device pinpointed my location exactly away from home. Received two calls from customer service to follow up sudden cutoff to answer another call. Quality of sound on device could be improved but gets the job done less expensive than other systems.

I called this morning to ask a few questions about the recent alarm and was helped in every way possible. We had an alarm activation last night by error after set up and I wanted to find out if there was an alternative monitoring center.

John did a great job answering questions and clarified falls detection and neck device wearing at night or nap times. Good tips to hang up and not lay down. Very professional, friendly and helpful for me and my family for usage.

Tried to setup unit, had problems, called Tech support. Tech determined base was incompatible with wireless modem. He verified that ATT 4g might work in our untested area. Was nice enough to ship new base unit free. Was very pleased with his service.

Very helpful with all aspects of getting medical alert purchased and setup. Equipment was easy to setup and easy to use. Testing was easy and emergency response was almost immediate. Emergency button has plenty of range even working outside. Would recommend unit.

I had a pleasant conversation with the CSR while she worked to replace my dad’s damaged medical alert fob. I had other questions which she kindly answered. She was very quick and efficient. I would recommend Bay Alert to anyone needing a tracking device for a loved one.

Rapid response - less than 5 seconds. Very professional staff. Very reassuring emergency response. During a power outage, the system detects that outage. I recommend Bay Alarm Medical over all the other personal emergency devices. I'm very impressed and recommend this service to everyone who has a need for rapid response.

I just received the alarm system I ordered for my dad today. My call was to go over how to set up and use the equipment. I spoke with John who was awesome. He answered all my questions and walked me through the testing process.

I was very satisfied with interactions with the phone representative, John. He was very helpful, friendly and concise with instructions. He made sure I understood everything before we concluded the call. The hold time initially to connect was quite lengthy. I have had lengthy hold times in the past. The representatives are always very helpful once you connect.

The Technical assistant who helped me was very good. I did try to get on several times, but wait problems and recorded messages were not helpful. It was difficult to get ahold of a person--and this is what medical assistant alarms should make easy. But my assistant was wonderful and he alone saved the account.

I received an email from Bay Medical stating that my Mom’s back up battery in her unit was depleted. I called Bay Medical today inquiring about this because her power was only out for an hour so I was concerned that the back up battery was depleted so quickly. The customer service rep did a great job and promptly ordered her a new replacement unit and gave thorough instructions on what to do. Excellent customer service!

John was very nice and said he did not know about the noise. It would do it walking and moving just a little but not all the time like a intermittence sharp noise. He said call back if it continues. Thank you. PAT

The customer service representative, John, was very professional, courteous and friendly. I had finally got my mother to wear the Bay Medical GPS device. While I am happy with the tracker application but wanted to have my sister-in-law have the use of the application as well since lives closer to my mother. The question I had about the use of the application and whether simultaneous login is allowed. The answer is yes.

The service was great for my Father. Gave us as a family peace of mind. We only discontinued service as we had to move him to a memory care facility. Bay Alarm Medical was easy to work with and was reasonably priced. My Father was prone to falls so the alarm worked to get him help fast. Thank you.

The CSR was professional and patient. I was glad to get her a second time as I was not able to accomplish task with first call to Bay Medical about a week ago. She walked me through process to update.

All my questions answered and did not need to have a callback. Customer Service Rep very nice and so helpful. I would recommend Bay Medical Alarm to any person in need of a device to help any member of your family that needs an emergency push button aid.

I would like to commend a customer service representative with the name Zack. He was very polite and professional with an old frustrated man. I can say that the company in Utah and Idaho are excellent, but getting to Bay Alarm is terrible, they transfer to Bay Alarm and sometimes disconnected after waiting with no human contact. Today I tried again, your answering service was prompt and even took my # if we were disconnected. Today I got an answer at Bay Alarm and after 9 minutes I was informed I was 14 in line. After 30 minutes Zack answered and was very patient with an old frustrated customer, I don’t know what happens when the connection is not completed.; In the past nothing or someone finally calls back, not real responsive!

Spoke with John and Celia today to set up our new system. Very good customer support! Super friendly to mom and helpful. Hopefully we never have to use our new set up, but it seems as though we are in good hands.

We had a storm which fried my equipment. Your representative walked me through the steps to reset which failed so then he placed an order for new equipment and also I purchased the warranty. John was very helpful and patient. He is an asset to your company. Sincerely, Christine **

Today I set up my mothers alert device. I am pretty technically challenged and called in for assistance. The operator was kind, patient, professional and walked me through the set up. Easy peasy. Thank you.

Zack was my customer service rep. He was very helpful in explaining how to set up the lock box and then to call cust service to let them know I had it set up and where it was located. He also noticed that the emergency info was not entered into the system yet. Took my first contact and entered the info. He also suggested I test the neck alarm to make sure it was working. I did and all is fine. Thanks so much.

Alexis was extremely patient, kind and helpful in helping my mother understand the problem she was having with the lockbox. Although this took a good bit of time and repeated instructions Alexis was not flustered. She exhibited the ultimate customer service behavior. I deeply appreciate her help and her kindness.

I had several issues getting Carol **'s new medical alert system properly programmed, both with the landline base and the GPS option. Three or four pleasant and informative phone calls with head office tech support staff helped me get everything working properly. So far we are very pleased with the service. Thank everyone at Bay Alarm Medical who was involved with our initial order and setup.

Family was notified due to "low battery" alert; instructed on follow-up needed to ensure alert system was working, which was done (working without problems); family requested more information on more details to prevent future problems/episodes, Bay Alarm technical department returned call, and was patient, explaining cause, company protocol to maintain battery/energy sources.

I was impressed with the service I received when I only called in with a simple question and your agent spent quality time with me to completely walk me through set and moving to a new state. She did not rush me through the process. You have quality customer service. I'm sorry I failed to write down her name. 7/8/2020

We opened our box today. Very easy to set up. All pieces worked. Test conducted. User well pleased. Family visiting soon and we will be discussing if we need to add any items to make the system work better in our house.

Representative was professional and courteous. Was able to assist and give information requested by me in a timely manner. Bay Alarm in general have served me and my mom very well. I will always recommend this service to anyone who's in need of prompt reliable service. It was comforting to know they was always there even though not seen. Thank you.

I needed to cancel and return a Bay Alarm Alert and Shauntee ** was fantastic in helping facilitate the cancellation, she truly is an asset to Bay Alarm Medical. If I am in need in the future for a home alert device, I will use Bay Medical, and with employees like Shauntee doing such an outstanding job, I know Bay Medical and its customers are in great hands. Thank you.

My assistance was wonderful. I found out that the equipment I returned was received by Bay Alarm and she credited my account right then which was extra and very appreciated. It makes handling this much easier. Finally, she is making a note to let me know when the watch comes out which is the device I want. Thank you for such excellent support.

Very good to deal with, friendly and helpful. Operators were patience with my sister of 78. System functioned as expected. My sister fell a couple of times and could't get up or answer Bay Alarms call so the fire department were called to assist her. Great peace of mind knowing there was help at a click of a button.

John in the technician department was very helpful with our situation. We were trying to work out several solutions to help my Mom remove the buttons in her home without activating it. Jon was very patient during the entire phone call (one hour!) to stay on the phone while giving specific and clear instructions throughout the process. If ever there are any issues in the future we would be thrilled to work with John again!

I had questions about my mother's necklace device, it had been accidentally triggered. I needed to know if there was something wrong with the device and if there was something that needed to be corrected or upgraded. The the customer associate, John, was able to answer them. He was kind, efficient and knowledgeable.

I love this system. I've only had it a few weeks but it is everything I was looking for (fall detection and GPS). Those who answer the calls are very courteous, kind and patient. I had questions and they were thorough in their explanations and took the time to make sure I understood their answers. I now feel safe that I can get help quickly if I ever have the need.

Upgrade/ replacement of existing piece. The young woman who took care of me, was Well spoken, easy to understand, polite, And a pleasure to chat with. Answered all my questions And far better than the previous CSR I dealt with. Thank you for your quick response.

The young lady that helped me set up my new medical alert was very helpful and she was very easy to talk to, she was very polite. I appreciate Bay Alarm and everyone is very helpful if I have a problem. Thank you.

Upgrade. The service was excellent. The young lady was very helpful. She answered all my questions in a professional manor. Showed concern for my needs due to the fact I have a pacemaker. I was extremely happy with my phone conversation.

Very, very, very happy with Bay Alarm Medical and with the customer service we received along the way. We will definitely be recommending them. They have been so helpful and kind and compassionate along the way. Thank you, guys.

Luckily we did not have to use it for an emergency, but the system is excellent, the setup and customer support was great as well. No complaints at all. I recommend and would use their service again if needed. We were able to get the numbers from which they would be calling people on the contact list so that we would know to answer it vs thinking it was spam. They were very accommodating.

The whole process was super simple and the representative was so helpful. Set up when the equipment arrived was very easy..The alarm was accidentally set off once and because she is hearing impaired, Bay Alarm could not verify it was not an accident 911 was dispatched. They arrived quickly and found everything to be ok. It is an affordable way to have peace of mind for a loved one.

I spoke with Alexis about the fall alert system and she was very helpful and informative. My mother in law is 98 and has dementia and we wanted some information about the fall alert system and if it would work for her.

Experienced an electrical surge throughout my house from the phone company's attempt to repair outside wires. The Bay Alarm base unit was did not work after the surge. Bay Alarm agreed to replace the base unit at no cost as long as I agreed to pay the additional warranty cost of $5/month. I am very satisfied with this accommodation.

Great service and follow up when an emergency signal was sent. Bay Alarm was an excellent provider for emergency services. Trying to get the neighbor next to my mom to get it because she is older and lives alone. Have given her your contact information and told her that I am very pleased with your product and service.

The customer service and monitoring is prompt, dependable and provides an efficient service. The technical support people are very capable of troubleshooting any issues that may arise. The monitoring service is very reasonably priced as well, when compared to similar services. We are pleased that Bay Alarm has been around for a long time so has a record to back what they provide. We would definitely recommend them.

I called customer service due to receiving an email regarding my credit card needing to be updated. I spoke with Jessica and she was very helpful in updating my information and asking if she could assist me with anything else. Jessica was personable and thorough during our discussion.

As a new customer, I am very happy with this medical alarm service. Their staff are prompt and courteous and their replies are very appreciated. Answering time is rapid and instructions are clear. Set up is easy and video instructions are helpful.

Purchased for an elderly (90+) friend alone in third floor apartment with no elevator. Very easy, user friendly service and set up. Unit arrived earlier than notified. Set up was literally 'plug and play'. Customer service very helpful and courteous. Test process very easy. All communications during set up acknowledged, so no fear if wrong input or whether on line. Not used yet in an emergency but experience so far very good.

Spoke with a lady name Deanna (I believe). She was absolutely pleasant to speak with and she listened to my request about exchanging a cellular system for a wired system. She took care of everything I needed in a matter of minutes. It was a pleasure to speak to an actual human who understands the needs of the customer and takes care of them in a pleasant manner. Great Job!! Awesome customer service!!!! Thank You.

I called in because my mom's wrist band for her button would not stay latched and kept falling off. This was a replacement band that we had ordered. You are sending us out a new button and band so that we will feel comfortable and safe.

John A answered the phone and first offered his condolences on the death of my father when I called to cancel the service. He provided detailed information on how to send back the equipment, how to change the lock on the lockbox, sent me emails right away with the address for the return, explained how to do the return. And I could not have asked for a more kind, compassionate, passionate and supportive representative. He is an asset to your team. Thank you Bay Alarm for giving our family the assurance that our father was in good hands and for making this experience as he aged so easy for us to trust he could live alone.

The customer service was excellent, very helpful and very polite. Jennifer help me set up my Mom's system and it's working fine. Now I can have some peace that my mom is protected by Bay Alarms. Jennifer also helped me calibrate my Mom's wrist band.

Ordered for my father. Arrived on time and set up of device was easy but tracking app kinda confusing. Got online help to set up just took time. Institutions could use clarification on more online info from user account page.

Fortunately, I only needed their help twice in a couple of years, and they were very helpful, professional and fast. But just knowing their services were on the job 24-hours per day, with never any downtime, was comforting to me and my family. I now have 24-hour live-in help and no longer need the service. But if something should change, I wouldn't hesitate to avail myself of it again, and would be happy to recommend Bay Alarm Medical to anyone looking for this type of help.

Correcting address. Working to set up a new service for my mother, Jenniffer and customer service was wonderful, correcting information in the account. She was patient, thorough, and took all the time needed to get the information correct.

I just had the pleasure of a conversation with Customer Service regarding returning the older unit that we've had since 2012. I already have the new one. There was a situation I was having trouble with and she walked me through it and solved my problem completely. This is a good company to deal with if you need a medical alarm system.

Person was very good and took care of our problem promptly and easily. She ran through all the steps needed to get our system operational and then stayed on the line while a test was run. Everything is working smoothly.

This service is excellent, we used it it for my mom with no issues. I highly recommend it to anyone with a parent or anyone that lives alone. Easy to set up and easy billing. We used it so many times when my mom fell and needed help.

Received the system today and followed directions to test base unit. Spoke to Bay Alarm person and advised it was a test. Ambulance, unfortunately, was summoned anyway and showed up at our house. Called back and spoke to Bay Alarm person who had me test the necklace button so that Bay Alarm could monitor. Worked fine. Glad the system worked but wish ambulance would not have been summoned with the initial test.

I recently discovered that the battery on my neck monitor was low. I called and spoke with customer service rep (sorry, I didn't get her name) who was very pleasant and extremely helpful. I've never had a bad experience when talking with the staff whether it's to test the battery or to ask a question. I would highly recommend Bay Medical to my friends and family. Thank you for caring and all that you do.

Jennifer explained how it worked. She took names of friends to contact. She helped me decide where to put lockbox. She was friendly, competent, helpful, nice, knowledgeable. I will save phone number to use in case of future questions. I like my devices and the system. I find Bay Medical to be an excellent service. I will tell my siblings about it.

The representative was extremely helpful since I had fallen 2 times that day already so she was willing to take my info over the phone and get my alarm set up and tested. She explained everything and was extremely patient w me.

I received a low battery warning for my dad's medical alert machine, and was very concerned. I called your number, which was given in the original voicemail message, and was delighted with the competent person who helped me. She checked on my dad's system and told me that it was the main unit that had showed a problem, but that it now was working fine. Had he experienced a brief power outage? Yes, he had. She also explained that the battery life of both the main unit and wrist button are monitored, so I would be notified well in advance when a new wrist unit was needed. This is a great relief to me, and I was thrilled with the kindness and competence of your employee as she explained this aspect of your system to me. Thank you!

Had a very pleasant experience with Christina. My goal was to change service coverage. She was very patient, answered all my questions and explained everything very well. Christina had a very, very, very, very, pleasant voice.

Very helpful, very friendly and patient. Would definitely recommend to others in need of an alarm system. We just signed up last month. We feel that we chose the best company. Very reasonable too. Everyone we’ve talked to has been so friendly and helpful too.

These are the words to describe my experience with Bay Alarm: Friendly, kind, happy, patient, compassionate.... for everyone I've spoken with. Whether in customer service (Keyonna) or the technical support team....Unit is very easy to install (landline), and the monthly fee is surprisingly affordable!

The Bay Alarm provided a sense of security for both the family member for whom it was being used by and the rest of our family. Customer Service was good and the product worked well. We have discontinued the service because the person using the device is moving to a full time care facility which provides an emergency alert service for residents within the units' rental fee.

Very simple to set up and easy to use. While testing, the service people were very nice, friendly and helpful. Highly recommended. If you live alone this is a must have for the feeling of security. :) Comes with safe break away necklace.

Bay Alarm offers a very valuable service. The operators were always professional, friendly and easy to work with. They took the time to ask questions to assure my safety. I admit I triggered a couple false alarms - the operators were understanding and courteous. Bay Alarm provides a level of security that helps me stay in my home. I would recommend Bay Alarm to anyone who lives alone and might need help immediately for any reason.

Bay Alarm are doing their job for notifying myself and other family members of equipment failures and how we should handle the situation. Response was fast and immediate. That is what everyone wants to see in a company that cares for its applicants.

Called to get a new stretchy wrist band and at first was told it would be $12.95 plus $12.00 shipping. Since I declined, as this is a ripoff, the rep told me they can waive the shipping charge. I agreed to this but hope Bay Alarm Medical will consider treating elderly people better than this - $12.00 for mailing a wrist band, really?? The $12.95 is more than enough to cover cost plus a small profit.

Your agent Alexis went well beyond excellence in her help to myself and my daughter in the installation and activation of my unit. Her guidance and patience during a long process deserves my highest praise. I shall recommend your company in the future.

The representative was great in helping me with my in-home landline unit it had a scratchy microphone when I was testing it, and the call didn’t go through correctly, and the rescue was called and came to my house. So the rep reset the unit and then had me make two test calls to make sure it worked properly. It did. He also made sure my cell phone number was added to my account. He was great. Thank you!

I was in need of help concerning a charge on the account for my mom. Alexis took my call and all my info. I explained to her what happened, she looked into it. She was able to adjust the account in a timely manner and showed great customer service skills!! Thank you!!

Called Tech Support regarding telephone line problems (dropping off). Technician Deeana (sp) was most courteous and professional. She stepped through a series of checks I could perform, then she ran a series of technical checks from her station. Thankfully, all checks verified the base unit was functioning properly. This eliminated the base unit as a possible cause of the phone line problem. Deeana further advised that if the problem reoccurs, I should call Bay Alarm for a replacement unit to ensure the base unit was functional and not the cause of the phone line problems. Very thorough and considerate. Very pleased with the experience.

The customer service representative was extremely helpful in monitoring the system history to see why there was a false alarm. She was competent, nice and helpful. She gave a good tip to not test the two buttons back to back.

My daughter had signed me up after I fractured my hip. Jessica assisted me with a billing matter. She was wonderful, very professional and thorough. I also have been completely happy with the alarm service. Thankfully I haven't had to use it, but it's reassuring to know it's there.

Cancelled service for dad due to him moving locations. Staff was friendly and most helpful. The panic device was making noise after it was disconnected and the person helped me to push the proper buttons to totally disarm and silence the unit. Courteous & intelligent. Highly recommended even when we were using the service.

I called to give a change of address and was helped by a very pleasant young lady. She made me feel relaxed and in good hands. It went very smoothly and it was all taken care of in short order. Thank you very much.

I ordered the Bay Alarm Medical Alert system for my mom in December 2019. The packaging was great and the instructions were clear and easy to understand. It took about a minute to set up and then we tested the system with great response. The next day, I completed the paperwork and forms for any first responders— who to contact, how to get into the house, etc. I decided to mail my paperwork with instructions to the Bay Medical team and first responders instead of faxing or emailing.

My experience with The Bay Alarm system was great. The response was in a timely manner, customer service was excellent had no problems with the system. Great price and services. I would highly recommend the system. You will be very satisfied.

The belt loop case for my mobile GPS device needed to be replaced. The Bay Medical Alarm representative assisted in a prompt, professional and courteous manner. I’ve used BMA services for a number of years and have always been pleased with the products and services.

I called up to make changes to my account. The CSR was friendly, helpful, and volunteered vital information about the services which we consume which I did not have, enabling us to make better decisions about our account. My experience was great.

Adriana, I believe was her name, very pleasant to talk with. She knew what she had to do. Took care of us. Kept us informed when she put us on hold what she was doing. Came back quickly and did not keep us waiting very long.

John was excellent and provided me with all the information that I needed. He was friendly and courteous and was able to assist me with me all my questions and concerns. That's all I have to say on this subject for now.

Really excellent device, reliable, easy to use. I live far away, so I wasn't able to go to my friend and set it up for her myself, but the box was easy for her to plug in and wear when she got it in the mail. I was able to subscribe remotely, everywhere I lived, to manage the account on her behalf, even after I moved to Israel, via Skype. The customer service was great. My friend was losing mobility, and had many scary falls, but always wore her button as a necklace, and each time, it summoned some strapping, handsome firemen to rescue her, to get her to the hospital, even in the middle of the night.

The representative who assisted me was very helpful and pleasant. I told him the strap on my watch button was tearing and I needed a new one. He told me my equipment was outdated and ordered me new equipment. He instructed me that when I get the new equipment to call and someone would help me get it set up and tested. It was an unstressfull experience.

I called customer service about missing an additional vial of life that was purchased. I spoke to Karina and she very helpful. She is sending the missing vial of life to us priority mail. Karina was very professional, apologetic about the vial of life missing from the order and a pleasure to work with. Thank you!

I talked to a lady in accounting. Jesica was her name. She was very professional, good customer service, handled my problem in a matter of seconds with the utmost professionalism. Thank Bay Alarm Medical for hiring such good people. Jesica was the best.

Everyone that I have worked with have been very helpful and knowledgeable. Leaving me feeling very secure and safe. When I leave my house I put my GPS on and feel secure to go anywhere I want and as far as I want. GPS on and feel secure.

We were disappointed to find out that our modem was incompatible with your device and were not informed of this when we placed our order. It will now cost us $10 more per month unless our Verizon provider can install another modem that is compatible, which I’m in the process of checking now. This is delaying use of the device. Otherwise we are pleased.

Adina was most helpful in determining if there was a low battery among our equipment. She determined the problem and handled the sending of new. She told me we will continue to have enough life in the system until receipt of new. Thank you, Adina.

Cancel service. The associate was very efficient to handle this quickly. She did offer alternate services you have but I have committed to a local service. I was able to package the equipment in the original box and send out USPS today.

We have recently signed up with Bay Alarm and needed help with the Customer Information Form. After just a brief hold, we talked with a customer service rep. He was very friendly, efficient and responsive! So far, it has been a pleasure working with your company.

Very happy with the ease of the return of the two help buttons that were unused by my father. I just had to call to make sure they were taken off of my account and that the billing amount was corrected.

My heartfelt thanks to your representative Jenniffer **, who handled my lengthy call last week. My mother is a new user of a Bay Alarm cellular pendant, and my father is slated to become a secondary user. Jenniffer not only answered the question prompting my call...she went further, and encouraged me to ask more questions! The end result was a much clearer picture of your service, and an overall feeling of assurance that my parents are in very good hands with Bay -- especially with Jenniffer on board! Many thanks.

Mia was very pleasant to speak with. She took care of my problem without any odd questions or excessive waiting. She was easy to understand and spoke clearly, which is such an issue with most customer service representatives these days.

Handled my problem quickly, completely, accurately. Very professional. I had called a couple of times about my problem and spent a lot of time on the phone, the staff was polite but did not fix the problem. It was great to have someone finally fix the problem,

I have had several questions along the way and have had to phone to talk to several representatives. I was so impressed with the politeness, genuine interest in the problem, knowledge of their product and workings of it, and professionalism! I feel so confident with my Mom using this service to be able to live longer on her own without my constant checking and worrying. Thank you so much for all you do!

I updated my card. It was quick and easy. The service agent was friendly and helpful. It took only a minute. I have not had an occasion to use the service yet but have confidence in the available assistance. Thank you.

The customer information form was not included in our package. The representative was very helpful. He put us on a brief hold and then emailed the form immediately to me. He was very friendly and laughed at my jokes. What more can I say today?

I highly recommend Bay Alarm. Every time my mom pressed her button they answered within seconds. Never had any problems! They were quick to get help to her when she needed it. They also contacted me right away even when her button was pressed by accident.

When testing the system on the second floor of my unit, I could barely hear and couldn't understand what was being said. Also I could not be heard by the company. I was told if the system is activated and I don't respond, they will phone me and if I still don't respon they will send help. I spoke with three different people and all were very pleasant and helpful.

If you are looking for a medical alert system, Bay Alarm Medical provides wonderful service. My mother wore the bracelet and pushed the button for help. 911 was contacted and help was sent immediately. They noticed the family members and we always knew mom was safe.

Unit worked as promised! It is a dependable unit and inexpensive. But, patient refused to utilize it. Felix at Bay Medical was very helpful with instructions in disconnecting the unit and telling me what to do after. I would use this company again.

We received a medical alert for my mother in May. As of today, November 11, 2019 she got a warning that her battery was low. When I called the company, the first agent stated it was at Point 1 but she did not know if that was the necklace or the base unit. She transferred me to another section and I was told it was her necklace. I asked about a replacement battery and I was informed that the necklace and base unit are factory sealed and cannot be opened by the consumer. However a courtesy necklace would be mailed out to my mother since this is her 1st time but in the future the cost will be $49.99 plus $12 shipping.

The representative has patience, professionalism, helpfulness great customer service. She provided detail explanation about process and account changes. She also explained the billing cycle to avoid the charge in the account. Definitely I will recommend Bay Medical Alarm to anyone who needs one.

Alexis was clear, concise and informative in describing how the system works. She took action immediately to help us resolve an online system issue. I appreciate her concern and patience, as well as her ability to provide a same-day follow-up.

I needed to change names on our contact list and get the number that would be calling us if there is an emergency so we could program it into our phones. Rachel helped me do both very quickly. She was very professional, kind and efficient. I enjoyed working with her and I look forward to doing so again.

Alexis was very helpful and made all the necessary changes I requested. She was very polite and gave me the information I needed when I asked if once the unit was used if it needed to be reset. I would recommend this service to friends and family.

The lady I spoke with was very knowledgeable and helpful. Easy to talk to. Answered all my questions and was very patient with me. I would commend her and she is a great representation of your company. Thank you. Sharon

I called primarily because my power had gone off. I also checked my wrist band. Lupe was terrific at walking me through this check. The person answering when I pushed the button was also very thorough in making sure I was OK. Everything perfect now. Thank you.

Alan was very clear in his explanations, and very courteous. I was most satisfied with the information he shared, and found the conversation both enlightening and reassuring. He seems to know his subject very well. He is quite competent and easy to talk to. Thanks very much, Daniel.

Had to cancel due to changes in family. The young man was really very polite and patient. Offered help regarding cancellation and refund. Could not have been nicer. I would rate him as Excellent. An asset to the company. We need more people in customer service like him.

I changed devices and needed a new contract. The contract I was sent for auto-signature had my name spelled wrong. I called and was sent another. The cover letter spelled my name right, but the contract still spelled my name wrong. I've requested another. The person I spoke with was very courteous.

Burton ** lost his GPS medical alert, Rep Dena helped with a solution. Due to last signal many days ago. A new device had to be ordered. An email was sent to cancel his Asset #** and a new device is to be expedited to him. Shipping charge to be charged to credit card on file.

The customer service employee walked me through the process of updating my account. He was very knowledgeable and made it easier for me to navigate the system. I found him to be very patient and kind. Also, he has great communication skills. Thank you for hiring such a capable young man.

The girl I spoke with was helpful, pleasant, and efficient. The wait time being on hold before being able to speak with someone was EXCESSIVE and quite frustrating. It boggles my mind that a company to whom one pays a monthly service fee - as do thousands of others- be subjected to giving up that much time on hold for a 3 minute verbal transaction to insure that my monthly payments were not interrupted.

This transaction would be five stars based on the technician I spoke with. He was professional, friendly, and helpful. The loss of a star is due to the difficulty connecting over the past week. The wait time on the phone was impossible and I almost gave up!

Billing department employee was notified of credit card new expiration date and security code. Individual was very courteous and helpful. Before I hung up she asked if there was anything that I needed to discuss. She thanked me for choosing Bay Alarm Medical.

I spoke with Aaron inquiring about a wireless GPS system. He was super helpful, very honest and very very personal. I appreciate his help so very much. Excellent employee!!! He took the time to answer every question that I had and made sure I understood everything he was telling me. It was an excellent experience with Aaron.

Getting them on the phone to check billing was a challenge but when on the phone was very helpful and professional. I ask for detailed billing to be send to me and then change my mom's Info so they know the new code.

This service is reliable and prompt to respond. Bay Alarm has provided sense of safety and security to my family for several years now. Highly recommended. Minor point: Long wait time when phoning company for account management issue, but representative who took the call was efficient and pleasant.

When I first received my alarm I was told not to leave the unit in the charger for more than 3-4 hours or the battery will go bad. Everything else I have (cell phone, portable phone, tooth brush) stays in the charger forever with no problem. I didn't understand why I couldn't do the same with the alarm device. I called back and was told it wasn't true, I COULD leave the unit in the charger with no time limit without a problem.

Your employee made this order change very quickly and I am extremely satisfied with his fast and efficient order change. This employee needs your recognition for his excellent customer support. Am very impressed with Bay Alarm medical at this point.

From my first conversation with Ashley to the excellent set up and service to the very last conversation with your check out agent I have only the best impression and evaluation of Bay Alarm. AARP WAS CORRECT IN RATING BAY ALARM #1.

Was helpful getting a trial of how the GPS system works. Bay Alarm will send me a small pouch to carry the GPS system in. I wonder if I can get a reduction in price through being a member of ARP. Am also a member of AAA if that makes a difference. I may have a few follow-up questions later.

The Rep was very helpful. Took his time so I could understand everything he was telling me... He spoke very clear and was very polite... The customer service was very good... Thank you so much for all your help!!!! I won't hesitate to call if I need anything at all.

I called to activate a personal alarm pendant. The tech was very knowledgeable, polite and professional. He spoke clearly and was easily understood. He made the process simple and easy. I would not hesitate to call upon the service department again. Thank you so much.

You provide an invaluable service. Even though we used your service for a short period of time, your service gave our family some much needed peace of mind and respite during hospice care. It was easy to set up, great options and features, easy to configure for our needs, and your team was friendly and profession. Thank you.

We got the alarm necklaces and bedside Help button for our 88-year-old mother believing she was just a button push away from help. She fell in the kitchen and fractured her neck. She laid for over two hours pressing the button and there was no response! When I arrived I pressed it another twenty minutes and nothing. What's worse is how they responded to our complaint. On the phone all they would say is, "send it back to us" or they'll keep charging us for it. After that they wouldn't answer emails, texts or letters. They did send a letter threatening more charges if we didn't return it by a certain date, no apology or explanation or offer of at least a refund. If you're entertaining the thought of this type of protection, shop elsewhere! We don't normally complain but our mother's life was at stake here!

Programming instructions for new necklace call button were not correct. The customer service rep walked me through the process to get it working. The rep was very professional and assisted me while being pleasant. The only problem was I waited 2 hours for a callback. The rep explained the reasons why and apologized for the wait to my satisfaction. Great job and his attitude made up for the wait.

The process was very easy and professional. The operator asked a couple times to assure we did not need assistance at that time. We have been very pleased with the service. That’s all I have to say for now, hope that helps.

Actually I figured problem out (changed cord) but Sean called back today, as I called Tech Dept after hours I guess. I said all's well, he reviewed anyway, had me test call with "Help" button to be sure. Very nice & helpful as always. Been with you over a year, very happy.

I received an email regarding a possible problem with my alarm system and a request to call you. I talked with one of one of your employees. She was very helpful. She explained everything thoroughly and sent me me new replacements.

My mother is a 94 y/o woman. She misplaced the wrist alarm. I called to see what needed to be done to obtain another wrist band. The representative was very understanding and advise how to proceed to obtain a new wrist band.

Received message of low battery. Plugged in the charger and it did not work, could not recharge battery. Previously had received message "Your battery is now charging" when I tried to recharge, no problem. Didn't work this time. Called and rep on phone ordered new charger which will be put in mail on Monday and should be received Tuesday. I had alo signed request to remove fall detection, but today when just dropped the unit slightly on bed I received the alert that I had just called for help, when actually it was an accident. So it is still pretty easy for me to accidentally call for help - which would be embarrassing if I were somewhere like in church as the voice that answers is loud. My daughter wants me to have this device although I am not prone to fall easily or frequently. It is good to have it in the event that I would fall and could press the button.

Bay Alarm was excellent. My 95 year old mother had a few occasions when she fell or needed emergency health care and Bay Alarm worked beautifully. Emergency services arrived quickly and the company called me and my sister, as well as the front desk of her independent living home. Installation was easy and customer service always responsive. It was reassuring to know my mother had the support she needed.

Service rep. did a good job but install directions were inaccurate. We worked around them and got the base system to work fine. If the modem does not have separate l1l2 ports, system had to be setup like it is connected to a phone. Answer phone was handled the same way.

I called for technical support for my mobile gps device and was able to leave my number for a call back instead of waiting. I was called back within a few minutes and the representative did a great job of walking me through to solve problem with courtesy and professionalism.

I have two monitors. I misplaced/lost one. I phoned the company and after my description I was told that it was not this one. Gentleman that answered was both clear and kind. I am now going to contact the second company.

We had to close the account to which the bill was being charged. Ezmarelda quickly switched the billing card, switched the responsible party (now me) on the account, and most importantly, she recommended that we run a test on the system. She got that started, and then waited on the line until it was successfully completed.

Our base unit for Joan ** was moved from window location to mid room. It started blinking during the night due to an internal test. I just learned of this process during this tech call. We will test our signal today and move the unit if necessary. Thanks to tech support for the clarification of why and what needs to be done.

I was really appreciative of the excellent care given me today August 8, 2019. I am sorry I don't remember the name of the employee, but the help was given between 3:30 pm and 4:30 pm on August 8, 2019. I needed help turning the base unit off so I could return it to Bay Medical. The man who helped me did and excellent job and gets an A+ rating from me.

I called because my Bay Alarm bill is sent to my credit card. I called to relay this information to your representative. The woman I spoke to was very professional and efficient. She was very courteous and the update took only a couple of minutes to address my needs.

There was a problem in the amt owed.. Another representative had given me a different amt, I think I'm finally straightened out as to the amount. It was a real mish marsh!!! I'll just wait till the near of this month (Aug) to see what my Visa bill will be. I thanked her very much for helping me.

Corina did a wonderful job changing my mom's address and phone number. She also brought to my attention the need to update contact persons and add any special instructions. This help was especially helpful as I had totally forgotten about all of that. Now we're all set.

The technician I spoke with was very helpful and went the extra mile. I was very satisfied with his service and assistance. I received texts and phone calls on both my cell and my mom’s direct phone line to alert us of the low battery on her necklace. I called and got efficient service. Thank you for the great response and super service.

I was very happy with the help received from John **, he was very patient and he ask all my questions and concerns, he is a great asset to Bay Alarm Medical taking care of people old as I am. Congratulations Bay Alarm Medical!!!

How to test status of unit for my mother in law. Tech help took only 10 minutes. Easy to understand and very courteous. I did not have to be on hold. John also checked status of battery backup and pendant status. All was very smooth and painless with recommendations for future test and test frequency.

I forget the man's name, but he was super. Was even going to help me install Google Chrome, as Internet Explorer will not allow me to access your website. Very kind and professional. This 40 words business is crap though. So this requirement will have me ending on a negative note. What a shame. He was great but your system is bad.

The entire process from start to finish was very easy. Customer service always answered and helped me out. Never any issues with the device itself. Was much less expensive than the alternatives. All around great experience. Even paused service while in the hospital. Five stars!

For once, a great customer service representative! John offered tips and exemplary service with a smile. I had a few issues setting up my system. These issues could be easily addressed with a few additional setup instructions but with a customer service employee like John, it wasn’t a painful experience.

The device is great. My Dad wears it on his belt. The app is problematic and multiple devices can have the app only if you use the initial app account data. So my brothers and sister will get the app and have to enter my data to get it to work. We had Great Call, but their device stopped working and they are no longer selling it. But the Great Call was AWESOME — it was easily to install on multiple devices and, most importantly, provided alerts when my dad hit the alert button. The Bay Alarm app doesn’t provide any notifications when he hits the button to get 911 help.

Mia ** was friendly and was able to resolve my billing issue very easily over the phone. I did not experience a long wait. I have had Bay Alarm for several years and have been very satisfied with my experience with Bay Alarm customer service.

You are still on the hook for the equipment. You can get 'insurance' for an additional $5/month, which covers equipment replacement once per year. With that they send you an electricity surge protector, but it does not protect a surge on the phone line. My mother's equipment was damaged (likely by a surge on the phone line since she had a surge protector on the electric outlet). The whole swap-out took a very long time but eventually Bay Alarm sent her a new agreement (she did it by snail mail rather than e mail, which extended the delay). This new agreement included insurance this time (in addition to the regular monthly charge) and they did NOT charge her for the damaged equipment. After they received the agreement in the mail they had UPS generate a return label for the old equipment. For some reason, this took UPS/Bay days to generate, even though it was all electronic. When Bay received the old unit via UPS, they sent out a new unit. I hooked it up last night. We tested it, and it did take several rings for the operator to answer

Monitor goes off even when I carefully set it down. Tech advised me to hang it. It did not go off one time when I actually fell. Tech explained that it will usually wait about 50 seconds and since I got up within 10 seconds, it did not need to go off.

My mother’s alert button was unpaired with the base unit after her travel. IT talked me through and solved the problem in minutes. Super helpful and polite. Would recommend Bay to anyone with an elderly parent or anyone with balance/fall issues.

Called during company's stated business hours. Waited on hold, several minutes. Tried entering my number for callback, but it hung up. Tried again, waited about 15 minutes, only to be sent to voicemail. To date no one has returned my call. Had planned to purchase a system for a family member, but will now consider another company.

Trisha helped me get my 80 year old mom set up with the wrist and necklace alarms. She was very caring and empathetic with my stress and emotional state after my mom’s second fall. I couldn’t have asked for a better experience with having to protect a failing family member. Thank you so much Trisha!

I'm 90 years old and fell in my bathroom and was bleeding very much. I had my alarm unit and pressed the button and the medics arrived a short time later and treated me. Your system saved my life. Thank you.

Spoke with Bay employee Jabar. He was very professional and answered all my concerns. Thanks. He told me that I was to receive the new unit by next Monday. I appreciate the help and quick service. Thanks to your fine staff for all the help.

The battery charge is unknown. How often to charge? If it goes dead you could carry it around - but useless. Would be safer if the green light always flashed when it was ready. Could then charge it overnight every night and be sure. Please consider this as your instructions. Have zero info re battery charging recommendation.

Your customer service agent was very helpful. He quickly took care of all my needs, explained what needed to be done, walked me through the steps that were needed to shut down and transfer the unit and quickly changed the contact info I needed changed.

I got this system for my mother a few months ago and it has definitely paid off! The fall detection from a recent fall she had worked really well and the response time to get help to her and the professionalism of the Bay Alarm staff was great. I do not live in the same town as my mom and now having seen the system in action, it provides me with a comfort level, that should something happen again, Bay Alarm Medical will get help to her ASAP. I did a lot of research before buying and would highly recommend this system.

Questions regarding paperwork and no lockbox delivered. Page was wonderful and answered my questions. Her knowledge, patience, and exemplary customer service was very impressive. I hope you recognize what an asset Page is to your organization. Please share this with Page.

Just had another wonderful experience with the customer service representative from Bay Alarm today. Bay Alarm was chosen after researching every company possible to help my family feel comfortable with my elderly father living alone without family nearby. Their system is easy to use and I chose Bay Alarm not for the service they provide at a low cost, but mostly because of how I am treated by their customer support team. Every time I have called, including today, I have been treated with patience and kindness and if the question I asked is difficult to answer, they find the answer immediately with just a brief hold. Great customer support and I highly recommend this company and kudos to all of those who work there.

Thank you so much for the wonderful service on the phone. Unfortunately I forget the name of the representative who assisted me. She was awesome, answered all the questions and was very kind!! Next time I will make sure I ask her to repeat her name.

June 17, 2019, called with questions on the service and addition equipment. Spoke with June, she was very informative and patient, answered all my concerns. Excellent skills. I realize how busy they were but she never rushed my questions, always nice and polite, which I appreciate.

Bay Alarm Medical has been very helpful, courteous, and knowledgeable in ordering and assisting after delivery with questions and set up. We called back and added the bracelet to our order, and they handled it promptly. Thank you for your assistance.

DEVICE did not work... Was a wireless cellphone style. I upgraded to landline console and was willing to pay more. They sent device missing key component after calling me twice to verify. Google is littered with glowing reviews for Bay Alarm and they are all ADs or paid shills. Be careful. This operation also has INDIA handle all complaints and billed me for months after I cancelled. Horrible operation, pure dreck.

I spoke with technical support and they were courteous and professional. I spoke with two different people and both were super. Mark called my 93-year-old mother and walked her through the process of reconnecting her alert button. They were very supportive and got Mom's unit back online.

Tested our unit, seemed to work properly. When we disconnected from Bay Alarm, a very loud busy signal was noted. I called tech support but while talking to them, the machine called in again. When we disconnected from that call. the unit reset and was ready to go. Tech support was very nice and helpful.

Representative was courteous, responsive and attentive. She was able to make the service address change quickly and accurately. Remained on the phone for the duration of the test to ensure the system was working properly. All and all a great customer experience.

Very good service to replace carry pouch for mobile device. We are very thankful that Bay Medical is taking care of us. Every time I call I have been very well treated. Thank you for your courtesy and efficient service. I will be glad to recommend Bay Medical whenever I can. Bill

I placed a phone call to Bay Alarm Medical for the purpose of canceling my account that provided in-home monitoring services for my mother. The only reason for canceling this service is because my mother now resides in an assisted living facility. The customer service representative was very helpful and courteous and was very clear in giving me instructions to accomplish my goal. Thanks!!!! J.

This alert system has been wonderful for me for the last year. Today will be my first day in an assisted living home. I was completely satisfied with the service I receive while using the fall monitoring device. Even when I mashed the button by accident, someone was always there, 24/7 to give my family peace of mind.

The person we contacted was very helpful in resolving our concerns. We needed to add a primary contact number and also tested the devices. She also informed us that we should not be leaving the gps device on the charger.

Very efficient, kind and cooperative people to deal with. As a new user, it was nice to know that the learning curve with a new product is supported by a great staff. I commend them highly. It is so rewarding knowing that I have coverage no matter where I am.

We received an email from Bay Alarm immediately after having a thirty minute power outage. The email explained that our equipment from Bay Alarm might have been affected. I called and everyone was wonderful. They wanted me to test all which I did. The people answering my calls (inside and gps) were so helpful and understanding. No service was interrupted and I thank Bay Alarm for their notice of detail for each client and for their extremely kind, efficient employees!

Phones quit working, saying "line in use." Repairman said something was hijacking the line. We thought it might be Bay Medical since we could hear you, along with LOUD noise. We disconnected you. Still didn't work. They did something to repair phones, then everything worked, including BM. Your technician stayed on line with the Spectrum guys until all was repaired. He was very patient and very helpful. I thanked him several times. I'm overjoyed and impressed with your customer team. My THANKS to you all.

Every one was patient with me. They stayed on the phone until it was fully tested.. It was a relief to know that all the systems were active. All of my questions were answered and I was encouraged to test every month. Thank you.

The company was very professional and on the ball from ordering the service, to billing to returning calls or cancelling the service when it was no longer needed due to the passing of the client. Each time the service was needed they handled everything as needed. I would recommend them highly.

Was working in yard and alarm was triggered. I'm sure I did not push the button, but battery almost five years old, so talked to nice CSR and ordered a new button. Mail, just this minute arrived and new button included. Was sorry to bother EMT's and my contact people, but really, really glad the system works. Keep up good work, you are super to deal with.

On recent occasions, my 96+ year old mother repeatedly and accidentally set off the button on the lanyard around her. The dispatchers are always patient, kind, understanding, efficient, and concerned for my mother's safety. Very pleased with this important service.

Fall detection was tested numerous times with negative results. We intentionally dropped the unit on the carpet, then the laminate flooring and couldn't get the unit to indicate a fall. Agent is sending a new button. Very pleased with assistance given.

I was terribly disappointed with Bay Alarm Medical. My device was not shipped to the address that I specifically requested. I called the company and it took 2 1/2 days to have customer service return my calls. I was told "it was probably due to high volume." This was inexcusable in a "life supporting" company. Now, having cancelled, due to their sloppiness, they expect me to pay for shipping back. Just terrible!

Life line fall detection not working consistently - The technician was very helpful, patient, pleasant, and competent. I believe my problem was solved. Having fallen several times with no alarm and no way to contact anyone was very frightening. After lying on the floor for 2 & 1/2. Hours, someone came to my rescue but this is what I am paying your service for. Let's hope the replacement button works properly. Again, your technician was EXCELLENT. Let's do the same for the system.

Agent was courteous, professional & efficient. Email was sent, I called and everything was taken care of in under 2 minutes. The transaction was smooth & seamless. Bay Alarm has been an excellent choice for my family. Thank you so much.

My first occasion to use your billing service. Your representative was knowledgeable and professional. She understood the situation (change of billing data) and resolved the issue with efficiency. It only took one phone call and one transfer to reach your representative. Thank you.

Our experience thus far with Bay Alarm has been quite positive. My spouse inadvertently caused his wrist alarm to go off while on the property. Ultimately when he arrived in the house the phone had been ringing with no response from him. Needless to say, within minutes we had two police officers at the door to check on him and to make sure he was OK. Again, Bay Alarm has not disappointed our family!