Bay Alarm Medical Reviews

I was unimpressed with other medical alert device providers. I couldn't deal with them anymore. But Bay Alarm was polite and they didn't seem concerned that I was asking questions. That was good compared to other companies that simply wanted me to buy as opposed to explaining things to me. I wear their device around my neck and I've inadvertently pressed the button a couple of times. I got a phone call from them within a minute. Now, I wear it backwards so the bottom of the button faces my body. With the device, I'm slightly more confident walking around. I'm happy with the customer service.

I was in the bed one evening and I was playing Solitaire on my phone. I noticed that the right side of my face was starting to get numb. I pressed my button and a representative came on. The rep stayed with me until the emergency team came. Bay Alarm Medical sent emergency crews here within a couple of minutes. They were very nice and concerned. They took me to a local hospital and my issue was diagnosed as Bell's palsy. I'm happy I got Bay Alarm. With the device, I'm more at ease knowing that I have help right here at my fingertips.

I bought a system recently after a very bad seizure. I tested it and It took 5 minutes for an operator to answer. They reset the device remotely but that didn't help. The second test was again 5 minutes. I tried again later and the response time was 10 minutes. Their tech support said it was because my cell reception wasn't good enough. I use AT&T, the same company they use, and I always have good service. This leads me to believe that either the "poor cell service" reason was just an excuse for their staff's poor response time, or that the antenna built into the device is severely sub-par. Either way, 10 minutes is far too long in a real emergency. Local ambulance response is usually less than 5 minutes. Any delay risks brain damage or even death. They should take this issue seriously.

I have had a sos mobile button on a necklace for about 7 months. Tonight it just fell off from the necklace. There is a cheap plastic connection to the necklace. Fortunately, I did not lose the button but there is no way to connect it back to the necklace. It was cheaply made and defective. Very upsetting. My mother had a medical alert button around her neck for 10 years and it never broke. I am sure that I am not the only one this happened to. This cost $99. I will call them tomorrow and they better make it right. My button still works but what good is it if you can no longer attach it to a necklace? I don’t even wear it to bed because that is when I charge it. I always wear it under my blouse.

I've used Bay Alarm for the past 5 years for my mom. Everyone was always courteous. I didn't know what to expect when I called to cancel my mom's service because of her passing. They were just as courteous and helpful as always. I talked with Richelle. Thank you, Bay Alarm. Even though she never had to use it, I felt assured knowing she was protected. I would recommend this service.

I called Joseph who was a tremendous help getting some of the information changed regarding my mother (who has the Bay Alarm system at her home). Give Joseph a raise. He did a great job! I would definitely recommend Bay Alarm to other people.

I purchases the mobile plus SOS package with caregiver tracking and fall detection for $39.95/month plus lockbox. The set up instructions were easy and initial tests were answered promptly, even in an area of a building where I didn't expect great cell service. To me, so far -- I've had it one month -- the best feature aside from the fundamentals, is that if the alarm button is accidentally pressed, there is no charge. Some companies have a charge if you surpass a certain number of "false alarms". The device is sensitive so it takes a little getting used to to find the best spot to wear, carry, or attach it. (I have a pacemaker so I opted for the belt clip). Everyone at the call center is friendly, efficient and polite.

Bay Medical CONTINUES to make fraudulent charges using my stored credit card credentials. Bay has made it impossible to cancel services, and is actively participating in "Elder ABUSE/FRAUD". Please cancel services for my mother, **. This has been a horrible customer experience. Please please please assist.

Just received the package and it was easy to install. Had to call for help with lockbox but they were very helpful and I achieved success. They do provide very good instructions as well. I did test the system and their response time made me more secure in knowing that my spouse would be protected while I was gone. If you are able to pay for the entire year, you get one month free. I added the fall protection which added $10 to the $29.95 for total of $39.95.

I called Tech Support with mobile app question. John A. was extremely kind, helpful, and thorough. He walked me through the complete process of setting up and testing my new alert system. Thanks a lot, John! You were a BIG help. I hope everybody else at Bay Alarm is as supportive as you.

My sister got my mother the wearable device that can connect her to the operator at the push of a button. My mother never wears device because she complains that it turns on by itself. I did not believe her until I wore the device around my neck: it sent an alert after 2 minutes I wore it and I was only sitting down talking to my mom; it has a motion sensor that supposedly activates the alarm automatically when it detects a fall; however sensor appears too sensitive and any sort of motion appears to set it off. My mother says that medical alarm unit is for bedridden living mummies who hardly move at all...

I just wanted to let you know that I had to update my credit card info and change something on my account and the people that helped me were kind and very helpful. I like that someone answers the phone and I didn't have to push a bunch of numbers to get to a live person. Both people that I talked to were very sweet and very helpful and informative. I appreciate the peace of mind knowing that my Dad will have someone to talk to if he falls. Thanks to Jessica and I don't remember the name of the first man I talked with, but he was great as well.

Alert system works as they describe it my issue with them is customer service. A lot of confusion about which item is causing alert system to go off if not done by you. Also when there is an item problem message doesn’t get transferred to correct place and there were alerts sent to everyone on list. Difficult to get through to get a problem like that get taken care of.

The service Bay Medical provided was great. The few times it was used, the service was very prompt and given in a very kind and calm way. And when we tested the system on occasion, it was always an easy process. The return process was easy and the customer service representatives are very nice, professional, patient, and helpful!

I’m shipping back the base unit and has some questions, so I called - it took a while to get an customer service person, but it was a Monday after the holidays so I waited. My questions were answered in detail, so I’m happy!

Very easy process to order and set up. Every time we did a system check the BAM person was very professional, kind and immediate. The equipment is simple and reliable. Would recommend to anyone! The pendant was easy to use and we ordered a beautiful charm to snap the pendant into and made a nice necklace if you did not know it was a medical necklace!

On Dec 21st (Monday) I spoke with a saleswoman. I wanted to purchase the services for my cousin Carolyn **. She was in the hospital and coming out shortly. The sales woman assured me that the unit would ship that day or the next and it would be 3 to 5 days in transit. So I ordered the unit and service. No shipment that day or the next so I called and was told by customer support that the unit would ship on Tuesday or Wednesday. No shipment. On Thursday I called again and was told the unit would ship today. Today I received an email saying a tracking number was assigned but no record of the item in the postal system, just a record of the tracking number. The saleswoman said it was being shipped UPS. The shipment is actually being shipped via USPS.

I tried to call Customer Service multiple times between Dec. 7 and 22. I sat on hold for an average of 20 minutes each time before giving up. Finally, after 25 minutes on hold Dec. 22 June answered the phone. She was professional and polite, but unfortunately was unable to answer questions related to a Nov. 25 issue (I was promised a call on this issue which I never received).

Would have given 5 stars but the wait time to get a live person at Customer Service was excessive yesterday and again today. Once Customer Service Rep came on phone, service was excellent. Generally Bay Alarm has excellent response times to alerts when they are set off!!

We purchased Bay Alarm system when my mother insisted she wanted to remain in her home. The alarm system worked great for my mother. She had fallen in her home and was stuck between the chair and table. Bay Alarm contacted us immediately and we were able to get to her promptly and help her. They stayed on the line and relayed from us to her on the estimated time for us to arrive. It helped relieve her anxiety knowing someone was on the line with direct communication.

My customer service rep. John was extremely knowledgeable and patient. Had several questions and he answered all my questions. Thinking the setup would be difficult, he walked me through the setup process with clarity and ease. I appreciated the experience. Thank you.

Thank you for your assistance and general kindness and professionalism. We know we can count on you to be here when we’re in trouble... You folks are amazing and I know Betty is well taken care of with your help!

Once I reached the service department, all went well and promptly. Agent was knowledgeable and friendly. BUT I called on Wednesday and didn't hear back until I called again on Monday. For a company selling emergency help, this was unacceptable.

The representative that helped us was extremely knowledgeable and very patient. My mother's alarm had been damaged after a power surge/lightning storm and I did not realize it was not working. She was sent a new one. We set it up yesterday with the help of a customer service representative and we could not have done it without his assistance.

I called customer service and spoke to customer service and technical support Both representatives were knowledgeable and very polite. The start up test went perfect. All of my questions were answered and very easy to understand, thanks to your associates.

I spoke with a young man to receive help with activating our 4G LTE GPS device. He was very professional and easily took me through the steps to get the device up and running. He also clarified questions I had about the device and the Caregiver Tracking App. He was very knowledgeable about how the device worked and patiently took me through the steps needed. Since I am elderly, he needed extra patience--bless him!!

Finally setup system for mother. Setup support was awesome. Then realized I had been charged for 4 months prior to setup. No one mentioned when I purchased and agreed to contract that it needed to be set up right away. Don’t think it’s fair that I was charged and unit was still in box. Billing had no empathy for the fact that an older person could not set it up. All I ask is for where it states that I must set it up within a period of time. Billing was rude and not very understanding. Unacceptable. I hope to see the contract in my email as I ask the billing agent to send. Karl

People were kind and very helpful! They all did a great job. I had times where I hit the help button in error and the person that came on asked me if I fell and was I alright. The service is well worth the money since they are all so kind and helpful. You can tell they are compassionate people and want to help the person that has fallen.

My experience with Bay Alarm Medical was positive and we had no problems with the equipment. I did have an issue with billing when my credit card on file expired and charges accrued. When I no longer needed the service and canceled it a few months later I was billed in error for months in excess of the length of time I had the service. To their credit they corrected the issue over the phone.

Spoke with Karina who could not have been more helpful. She knew the product I needed to order, and processed the order quickly. She was a very considerate person. She confirmed shipping addresses, when it will ship and approximate delivery date. Thanks.

We used Bay Medical for 5 years, no problems at all but don't need the service anymore since mom has home care now. The customer service line is a little slow though (maybe due to Covid?) And it took a couple of weeks to get a refund credit back on her card.

Box did not work no matter what we did. Took a long time waiting on hold for technical support. Was thinking for a moment to cancel the service. But Alexis made the difference. She was professional & supportive and took care of the problem by having another unit sent out ASAP. And did not feel rushed with her when asking questions. I would give her 5 stars.

The rep did an excellent job correcting a billing issue because an automatic withdrawal of payment each month wasn’t working with my bank account. It should work now. Thank you to the rep from your company. Also my sister for whom this system was set up for just fell recently and it worked! Excellent work, Bay Alarm!

Bay Alarm is an awesome company. They have responded so quickly to help my parents whether the alarm was accidentally triggered or it was an actual emergency, which we have had 3. Highly recommend their services. Everyone is extremely helpful, kind and considerate.

I spoke with John. He was very helpful and helped me locate my medical clip on unit. (It was in my robe.) He was very helpful and sent me a reverse notification beep so I could find the unit. He did a great job! Thank you.

Had several question about a new Bay Alarm Medical system. Took about 10 minutes to reach a Customer Care person, but they were very helpful, answering all my questions. I would recommend this company based on price and customer care service.

First call to Tech Support. Longer wait than I thought it should be. But When I did get to tech support- it was the best I have come across in a long time. If you could get response time down I may have given 5 Stars!

We received notice of a low battery in our system. The technician was very helpful in giving clear instructions to test the system, and recommend a remedy. The remedy worked and this was all done in the shortest time possible. Her professional expertise was much appreciated.

I called the call center because my 96 year old neighbor is signed up for your service. The wait time was ridiculously long. I waited over 40 minutes to talk to someone. That is not acceptable. I'd give that 1 star if I could. However, the person who handled our call would have gotten 5 stars. I wish I knew her name. You probably can find out and you should. She was patient, courteous, kind, funny, and gave me an indication she was there for more than just taking care of my needs, she seemed like she actually cared about my neighbor and myself. Please let her know that she is responsible for turning a difficult situation into one of satisfaction. She's a great reflection of your company...NOW...please fix the phone hold situation. Regards, Michael **

I spoke with John about returning the GPS part of my system. In the process of powering down the GPS, I misunderstood and pushed the base help button which took me to Help. While speaking to the Help person, John called me on my cell phone (landline was tied up) and had me power down properly. He gave me clear and specific instructions for the return and told me to expect an email with a new service agreement to sign.

My dad's personal help necklace was giving a low battery signal. John helped me solve the problem and suggested an updated base system which we ordered as well. Very efficient service. John listed to my problem and solved the issue.

The customer service representative was professional. The customer service representative was polite. The customer representative was customer-oriented. The customer representative was very helpful. The customer service representative resolved my issue right away. The wait on the phone for customer service was about 20 minutes.

We had first experience with alarm requiring dispatch of EMS. ALL went well except we didn’t recognize the phone number Bay Alarm Medical calls from (both my sister and I rejected call). It would be helpful if you tell new customers to put that phone number in their phone as a contact so The number will be recognized. These days we get so many political and soliciting calls that hardly anybody answers calls They don’t recognize. Other than that issue it went perfectly and I’m very pleased. On another note I had to call and order a new cord for my mom‘s button because she bled all over the old one. I was on hold for 25 minutes. That’s a long time. The operator was helpful though. I give you three stars. Thank you.

Excellent experience with customer service in changing emergency information. GOS mobile device pinpointed my location exactly away from home. Received two calls from customer service to follow up sudden cutoff to answer another call. Quality of sound on device could be improved but gets the job done less expensive than other systems.

I called this morning to ask a few questions about the recent alarm and was helped in every way possible. We had an alarm activation last night by error after set up and I wanted to find out if there was an alternative monitoring center.

John did a great job answering questions and clarified falls detection and neck device wearing at night or nap times. Good tips to hang up and not lay down. Very professional, friendly and helpful for me and my family for usage.

Tried to setup unit, had problems, called Tech support. Tech determined base was incompatible with wireless modem. He verified that ATT 4g might work in our untested area. Was nice enough to ship new base unit free. Was very pleased with his service.

Very helpful with all aspects of getting medical alert purchased and setup. Equipment was easy to setup and easy to use. Testing was easy and emergency response was almost immediate. Emergency button has plenty of range even working outside. Would recommend unit.

I had a pleasant conversation with the CSR while she worked to replace my dad’s damaged medical alert fob. I had other questions which she kindly answered. She was very quick and efficient. I would recommend Bay Alert to anyone needing a tracking device for a loved one.

Rapid response - less than 5 seconds. Very professional staff. Very reassuring emergency response. During a power outage, the system detects that outage. I recommend Bay Alarm Medical over all the other personal emergency devices. I'm very impressed and recommend this service to everyone who has a need for rapid response.

I just received the alarm system I ordered for my dad today. My call was to go over how to set up and use the equipment. I spoke with John who was awesome. He answered all my questions and walked me through the testing process.

I was very satisfied with interactions with the phone representative, John. He was very helpful, friendly and concise with instructions. He made sure I understood everything before we concluded the call. The hold time initially to connect was quite lengthy. I have had lengthy hold times in the past. The representatives are always very helpful once you connect.

The Technical assistant who helped me was very good. I did try to get on several times, but wait problems and recorded messages were not helpful. It was difficult to get ahold of a person--and this is what medical assistant alarms should make easy. But my assistant was wonderful and he alone saved the account.

I received an email from Bay Medical stating that my Mom’s back up battery in her unit was depleted. I called Bay Medical today inquiring about this because her power was only out for an hour so I was concerned that the back up battery was depleted so quickly. The customer service rep did a great job and promptly ordered her a new replacement unit and gave thorough instructions on what to do. Excellent customer service!

John was very nice and said he did not know about the noise. It would do it walking and moving just a little but not all the time like a intermittence sharp noise. He said call back if it continues. Thank you. PAT

The customer service representative, John, was very professional, courteous and friendly. I had finally got my mother to wear the Bay Medical GPS device. While I am happy with the tracker application but wanted to have my sister-in-law have the use of the application as well since lives closer to my mother. The question I had about the use of the application and whether simultaneous login is allowed. The answer is yes.

The service was great for my Father. Gave us as a family peace of mind. We only discontinued service as we had to move him to a memory care facility. Bay Alarm Medical was easy to work with and was reasonably priced. My Father was prone to falls so the alarm worked to get him help fast. Thank you.

The CSR was professional and patient. I was glad to get her a second time as I was not able to accomplish task with first call to Bay Medical about a week ago. She walked me through process to update.

All my questions answered and did not need to have a callback. Customer Service Rep very nice and so helpful. I would recommend Bay Medical Alarm to any person in need of a device to help any member of your family that needs an emergency push button aid.

I would like to commend a customer service representative with the name Zack. He was very polite and professional with an old frustrated man. I can say that the company in Utah and Idaho are excellent, but getting to Bay Alarm is terrible, they transfer to Bay Alarm and sometimes disconnected after waiting with no human contact. Today I tried again, your answering service was prompt and even took my # if we were disconnected. Today I got an answer at Bay Alarm and after 9 minutes I was informed I was 14 in line. After 30 minutes Zack answered and was very patient with an old frustrated customer, I don’t know what happens when the connection is not completed.; In the past nothing or someone finally calls back, not real responsive!

Spoke with John and Celia today to set up our new system. Very good customer support! Super friendly to mom and helpful. Hopefully we never have to use our new set up, but it seems as though we are in good hands.

We had a storm which fried my equipment. Your representative walked me through the steps to reset which failed so then he placed an order for new equipment and also I purchased the warranty. John was very helpful and patient. He is an asset to your company. Sincerely, Christine **

Today I set up my mothers alert device. I am pretty technically challenged and called in for assistance. The operator was kind, patient, professional and walked me through the set up. Easy peasy. Thank you.

Zack was my customer service rep. He was very helpful in explaining how to set up the lock box and then to call cust service to let them know I had it set up and where it was located. He also noticed that the emergency info was not entered into the system yet. Took my first contact and entered the info. He also suggested I test the neck alarm to make sure it was working. I did and all is fine. Thanks so much.

Alexis was extremely patient, kind and helpful in helping my mother understand the problem she was having with the lockbox. Although this took a good bit of time and repeated instructions Alexis was not flustered. She exhibited the ultimate customer service behavior. I deeply appreciate her help and her kindness.

I had several issues getting Carol **'s new medical alert system properly programmed, both with the landline base and the GPS option. Three or four pleasant and informative phone calls with head office tech support staff helped me get everything working properly. So far we are very pleased with the service. Thank everyone at Bay Alarm Medical who was involved with our initial order and setup.

Family was notified due to "low battery" alert; instructed on follow-up needed to ensure alert system was working, which was done (working without problems); family requested more information on more details to prevent future problems/episodes, Bay Alarm technical department returned call, and was patient, explaining cause, company protocol to maintain battery/energy sources.

I was impressed with the service I received when I only called in with a simple question and your agent spent quality time with me to completely walk me through set and moving to a new state. She did not rush me through the process. You have quality customer service. I'm sorry I failed to write down her name. 7/8/2020

We opened our box today. Very easy to set up. All pieces worked. Test conducted. User well pleased. Family visiting soon and we will be discussing if we need to add any items to make the system work better in our house.

Representative was professional and courteous. Was able to assist and give information requested by me in a timely manner. Bay Alarm in general have served me and my mom very well. I will always recommend this service to anyone who's in need of prompt reliable service. It was comforting to know they was always there even though not seen. Thank you.

I needed to cancel and return a Bay Alarm Alert and Shauntee ** was fantastic in helping facilitate the cancellation, she truly is an asset to Bay Alarm Medical. If I am in need in the future for a home alert device, I will use Bay Medical, and with employees like Shauntee doing such an outstanding job, I know Bay Medical and its customers are in great hands. Thank you.

My assistance was wonderful. I found out that the equipment I returned was received by Bay Alarm and she credited my account right then which was extra and very appreciated. It makes handling this much easier. Finally, she is making a note to let me know when the watch comes out which is the device I want. Thank you for such excellent support.

Very good to deal with, friendly and helpful. Operators were patience with my sister of 78. System functioned as expected. My sister fell a couple of times and could't get up or answer Bay Alarms call so the fire department were called to assist her. Great peace of mind knowing there was help at a click of a button.

John in the technician department was very helpful with our situation. We were trying to work out several solutions to help my Mom remove the buttons in her home without activating it. Jon was very patient during the entire phone call (one hour!) to stay on the phone while giving specific and clear instructions throughout the process. If ever there are any issues in the future we would be thrilled to work with John again!

I had questions about my mother's necklace device, it had been accidentally triggered. I needed to know if there was something wrong with the device and if there was something that needed to be corrected or upgraded. The the customer associate, John, was able to answer them. He was kind, efficient and knowledgeable.

I love this system. I've only had it a few weeks but it is everything I was looking for (fall detection and GPS). Those who answer the calls are very courteous, kind and patient. I had questions and they were thorough in their explanations and took the time to make sure I understood their answers. I now feel safe that I can get help quickly if I ever have the need.

Upgrade/ replacement of existing piece. The young woman who took care of me, was Well spoken, easy to understand, polite, And a pleasure to chat with. Answered all my questions And far better than the previous CSR I dealt with. Thank you for your quick response.

The young lady that helped me set up my new medical alert was very helpful and she was very easy to talk to, she was very polite. I appreciate Bay Alarm and everyone is very helpful if I have a problem. Thank you.

Upgrade. The service was excellent. The young lady was very helpful. She answered all my questions in a professional manor. Showed concern for my needs due to the fact I have a pacemaker. I was extremely happy with my phone conversation.

Very, very, very happy with Bay Alarm Medical and with the customer service we received along the way. We will definitely be recommending them. They have been so helpful and kind and compassionate along the way. Thank you, guys.

Luckily we did not have to use it for an emergency, but the system is excellent, the setup and customer support was great as well. No complaints at all. I recommend and would use their service again if needed. We were able to get the numbers from which they would be calling people on the contact list so that we would know to answer it vs thinking it was spam. They were very accommodating.

The whole process was super simple and the representative was so helpful. Set up when the equipment arrived was very easy..The alarm was accidentally set off once and because she is hearing impaired, Bay Alarm could not verify it was not an accident 911 was dispatched. They arrived quickly and found everything to be ok. It is an affordable way to have peace of mind for a loved one.

I spoke with Alexis about the fall alert system and she was very helpful and informative. My mother in law is 98 and has dementia and we wanted some information about the fall alert system and if it would work for her.

Experienced an electrical surge throughout my house from the phone company's attempt to repair outside wires. The Bay Alarm base unit was did not work after the surge. Bay Alarm agreed to replace the base unit at no cost as long as I agreed to pay the additional warranty cost of $5/month. I am very satisfied with this accommodation.

Great service and follow up when an emergency signal was sent. Bay Alarm was an excellent provider for emergency services. Trying to get the neighbor next to my mom to get it because she is older and lives alone. Have given her your contact information and told her that I am very pleased with your product and service.

The customer service and monitoring is prompt, dependable and provides an efficient service. The technical support people are very capable of troubleshooting any issues that may arise. The monitoring service is very reasonably priced as well, when compared to similar services. We are pleased that Bay Alarm has been around for a long time so has a record to back what they provide. We would definitely recommend them.

I called customer service due to receiving an email regarding my credit card needing to be updated. I spoke with Jessica and she was very helpful in updating my information and asking if she could assist me with anything else. Jessica was personable and thorough during our discussion.

As a new customer, I am very happy with this medical alarm service. Their staff are prompt and courteous and their replies are very appreciated. Answering time is rapid and instructions are clear. Set up is easy and video instructions are helpful.

Purchased for an elderly (90+) friend alone in third floor apartment with no elevator. Very easy, user friendly service and set up. Unit arrived earlier than notified. Set up was literally 'plug and play'. Customer service very helpful and courteous. Test process very easy. All communications during set up acknowledged, so no fear if wrong input or whether on line. Not used yet in an emergency but experience so far very good.

Spoke with a lady name Deanna (I believe). She was absolutely pleasant to speak with and she listened to my request about exchanging a cellular system for a wired system. She took care of everything I needed in a matter of minutes. It was a pleasure to speak to an actual human who understands the needs of the customer and takes care of them in a pleasant manner. Great Job!! Awesome customer service!!!! Thank You.

I called in because my mom's wrist band for her button would not stay latched and kept falling off. This was a replacement band that we had ordered. You are sending us out a new button and band so that we will feel comfortable and safe.

John A answered the phone and first offered his condolences on the death of my father when I called to cancel the service. He provided detailed information on how to send back the equipment, how to change the lock on the lockbox, sent me emails right away with the address for the return, explained how to do the return. And I could not have asked for a more kind, compassionate, passionate and supportive representative. He is an asset to your team. Thank you Bay Alarm for giving our family the assurance that our father was in good hands and for making this experience as he aged so easy for us to trust he could live alone.

The customer service was excellent, very helpful and very polite. Jennifer help me set up my Mom's system and it's working fine. Now I can have some peace that my mom is protected by Bay Alarms. Jennifer also helped me calibrate my Mom's wrist band.

Ordered for my father. Arrived on time and set up of device was easy but tracking app kinda confusing. Got online help to set up just took time. Institutions could use clarification on more online info from user account page.

Fortunately, I only needed their help twice in a couple of years, and they were very helpful, professional and fast. But just knowing their services were on the job 24-hours per day, with never any downtime, was comforting to me and my family. I now have 24-hour live-in help and no longer need the service. But if something should change, I wouldn't hesitate to avail myself of it again, and would be happy to recommend Bay Alarm Medical to anyone looking for this type of help.

Correcting address. Working to set up a new service for my mother, Jenniffer and customer service was wonderful, correcting information in the account. She was patient, thorough, and took all the time needed to get the information correct.

I just had the pleasure of a conversation with Customer Service regarding returning the older unit that we've had since 2012. I already have the new one. There was a situation I was having trouble with and she walked me through it and solved my problem completely. This is a good company to deal with if you need a medical alarm system.

Person was very good and took care of our problem promptly and easily. She ran through all the steps needed to get our system operational and then stayed on the line while a test was run. Everything is working smoothly.

This service is excellent, we used it it for my mom with no issues. I highly recommend it to anyone with a parent or anyone that lives alone. Easy to set up and easy billing. We used it so many times when my mom fell and needed help.

Received the system today and followed directions to test base unit. Spoke to Bay Alarm person and advised it was a test. Ambulance, unfortunately, was summoned anyway and showed up at our house. Called back and spoke to Bay Alarm person who had me test the necklace button so that Bay Alarm could monitor. Worked fine. Glad the system worked but wish ambulance would not have been summoned with the initial test.

I recently discovered that the battery on my neck monitor was low. I called and spoke with customer service rep (sorry, I didn't get her name) who was very pleasant and extremely helpful. I've never had a bad experience when talking with the staff whether it's to test the battery or to ask a question. I would highly recommend Bay Medical to my friends and family. Thank you for caring and all that you do.

Jennifer explained how it worked. She took names of friends to contact. She helped me decide where to put lockbox. She was friendly, competent, helpful, nice, knowledgeable. I will save phone number to use in case of future questions. I like my devices and the system. I find Bay Medical to be an excellent service. I will tell my siblings about it.

The representative was extremely helpful since I had fallen 2 times that day already so she was willing to take my info over the phone and get my alarm set up and tested. She explained everything and was extremely patient w me.

I received a low battery warning for my dad's medical alert machine, and was very concerned. I called your number, which was given in the original voicemail message, and was delighted with the competent person who helped me. She checked on my dad's system and told me that it was the main unit that had showed a problem, but that it now was working fine. Had he experienced a brief power outage? Yes, he had. She also explained that the battery life of both the main unit and wrist button are monitored, so I would be notified well in advance when a new wrist unit was needed. This is a great relief to me, and I was thrilled with the kindness and competence of your employee as she explained this aspect of your system to me. Thank you!

Had a very pleasant experience with Christina. My goal was to change service coverage. She was very patient, answered all my questions and explained everything very well. Christina had a very, very, very, very, pleasant voice.

Very helpful, very friendly and patient. Would definitely recommend to others in need of an alarm system. We just signed up last month. We feel that we chose the best company. Very reasonable too. Everyone we’ve talked to has been so friendly and helpful too.

These are the words to describe my experience with Bay Alarm: Friendly, kind, happy, patient, compassionate.... for everyone I've spoken with. Whether in customer service (Keyonna) or the technical support team....Unit is very easy to install (landline), and the monthly fee is surprisingly affordable!

The Bay Alarm provided a sense of security for both the family member for whom it was being used by and the rest of our family. Customer Service was good and the product worked well. We have discontinued the service because the person using the device is moving to a full time care facility which provides an emergency alert service for residents within the units' rental fee.

Very simple to set up and easy to use. While testing, the service people were very nice, friendly and helpful. Highly recommended. If you live alone this is a must have for the feeling of security. :) Comes with safe break away necklace.

Bay Alarm offers a very valuable service. The operators were always professional, friendly and easy to work with. They took the time to ask questions to assure my safety. I admit I triggered a couple false alarms - the operators were understanding and courteous. Bay Alarm provides a level of security that helps me stay in my home. I would recommend Bay Alarm to anyone who lives alone and might need help immediately for any reason.

Bay Alarm are doing their job for notifying myself and other family members of equipment failures and how we should handle the situation. Response was fast and immediate. That is what everyone wants to see in a company that cares for its applicants.

Called to get a new stretchy wrist band and at first was told it would be $12.95 plus $12.00 shipping. Since I declined, as this is a ripoff, the rep told me they can waive the shipping charge. I agreed to this but hope Bay Alarm Medical will consider treating elderly people better than this - $12.00 for mailing a wrist band, really?? The $12.95 is more than enough to cover cost plus a small profit.

Your agent Alexis went well beyond excellence in her help to myself and my daughter in the installation and activation of my unit. Her guidance and patience during a long process deserves my highest praise. I shall recommend your company in the future.

The representative was great in helping me with my in-home landline unit it had a scratchy microphone when I was testing it, and the call didn’t go through correctly, and the rescue was called and came to my house. So the rep reset the unit and then had me make two test calls to make sure it worked properly. It did. He also made sure my cell phone number was added to my account. He was great. Thank you!

I was in need of help concerning a charge on the account for my mom. Alexis took my call and all my info. I explained to her what happened, she looked into it. She was able to adjust the account in a timely manner and showed great customer service skills!! Thank you!!

Called Tech Support regarding telephone line problems (dropping off). Technician Deeana (sp) was most courteous and professional. She stepped through a series of checks I could perform, then she ran a series of technical checks from her station. Thankfully, all checks verified the base unit was functioning properly. This eliminated the base unit as a possible cause of the phone line problem. Deeana further advised that if the problem reoccurs, I should call Bay Alarm for a replacement unit to ensure the base unit was functional and not the cause of the phone line problems. Very thorough and considerate. Very pleased with the experience.

The customer service representative was extremely helpful in monitoring the system history to see why there was a false alarm. She was competent, nice and helpful. She gave a good tip to not test the two buttons back to back.

My daughter had signed me up after I fractured my hip. Jessica assisted me with a billing matter. She was wonderful, very professional and thorough. I also have been completely happy with the alarm service. Thankfully I haven't had to use it, but it's reassuring to know it's there.

Cancelled service for dad due to him moving locations. Staff was friendly and most helpful. The panic device was making noise after it was disconnected and the person helped me to push the proper buttons to totally disarm and silence the unit. Courteous & intelligent. Highly recommended even when we were using the service.

I called to give a change of address and was helped by a very pleasant young lady. She made me feel relaxed and in good hands. It went very smoothly and it was all taken care of in short order. Thank you very much.

I ordered the Bay Alarm Medical Alert system for my mom in December 2019. The packaging was great and the instructions were clear and easy to understand. It took about a minute to set up and then we tested the system with great response. The next day, I completed the paperwork and forms for any first responders— who to contact, how to get into the house, etc. I decided to mail my paperwork with instructions to the Bay Medical team and first responders instead of faxing or emailing.

My experience with The Bay Alarm system was great. The response was in a timely manner, customer service was excellent had no problems with the system. Great price and services. I would highly recommend the system. You will be very satisfied.

The belt loop case for my mobile GPS device needed to be replaced. The Bay Medical Alarm representative assisted in a prompt, professional and courteous manner. I’ve used BMA services for a number of years and have always been pleased with the products and services.

I called up to make changes to my account. The CSR was friendly, helpful, and volunteered vital information about the services which we consume which I did not have, enabling us to make better decisions about our account. My experience was great.

Adriana, I believe was her name, very pleasant to talk with. She knew what she had to do. Took care of us. Kept us informed when she put us on hold what she was doing. Came back quickly and did not keep us waiting very long.

John was excellent and provided me with all the information that I needed. He was friendly and courteous and was able to assist me with me all my questions and concerns. That's all I have to say on this subject for now.

Really excellent device, reliable, easy to use. I live far away, so I wasn't able to go to my friend and set it up for her myself, but the box was easy for her to plug in and wear when she got it in the mail. I was able to subscribe remotely, everywhere I lived, to manage the account on her behalf, even after I moved to Israel, via Skype. The customer service was great. My friend was losing mobility, and had many scary falls, but always wore her button as a necklace, and each time, it summoned some strapping, handsome firemen to rescue her, to get her to the hospital, even in the middle of the night.

The representative who assisted me was very helpful and pleasant. I told him the strap on my watch button was tearing and I needed a new one. He told me my equipment was outdated and ordered me new equipment. He instructed me that when I get the new equipment to call and someone would help me get it set up and tested. It was an unstressfull experience.

I called customer service about missing an additional vial of life that was purchased. I spoke to Karina and she very helpful. She is sending the missing vial of life to us priority mail. Karina was very professional, apologetic about the vial of life missing from the order and a pleasure to work with. Thank you!

I talked to a lady in accounting. Jesica was her name. She was very professional, good customer service, handled my problem in a matter of seconds with the utmost professionalism. Thank Bay Alarm Medical for hiring such good people. Jesica was the best.

Everyone that I have worked with have been very helpful and knowledgeable. Leaving me feeling very secure and safe. When I leave my house I put my GPS on and feel secure to go anywhere I want and as far as I want. GPS on and feel secure.

We were disappointed to find out that our modem was incompatible with your device and were not informed of this when we placed our order. It will now cost us $10 more per month unless our Verizon provider can install another modem that is compatible, which I’m in the process of checking now. This is delaying use of the device. Otherwise we are pleased.

Adina was most helpful in determining if there was a low battery among our equipment. She determined the problem and handled the sending of new. She told me we will continue to have enough life in the system until receipt of new. Thank you, Adina.

Cancel service. The associate was very efficient to handle this quickly. She did offer alternate services you have but I have committed to a local service. I was able to package the equipment in the original box and send out USPS today.

We have recently signed up with Bay Alarm and needed help with the Customer Information Form. After just a brief hold, we talked with a customer service rep. He was very friendly, efficient and responsive! So far, it has been a pleasure working with your company.

Very happy with the ease of the return of the two help buttons that were unused by my father. I just had to call to make sure they were taken off of my account and that the billing amount was corrected.

My heartfelt thanks to your representative Jenniffer **, who handled my lengthy call last week. My mother is a new user of a Bay Alarm cellular pendant, and my father is slated to become a secondary user. Jenniffer not only answered the question prompting my call...she went further, and encouraged me to ask more questions! The end result was a much clearer picture of your service, and an overall feeling of assurance that my parents are in very good hands with Bay -- especially with Jenniffer on board! Many thanks.

Mia was very pleasant to speak with. She took care of my problem without any odd questions or excessive waiting. She was easy to understand and spoke clearly, which is such an issue with most customer service representatives these days.

Handled my problem quickly, completely, accurately. Very professional. I had called a couple of times about my problem and spent a lot of time on the phone, the staff was polite but did not fix the problem. It was great to have someone finally fix the problem,

I have had several questions along the way and have had to phone to talk to several representatives. I was so impressed with the politeness, genuine interest in the problem, knowledge of their product and workings of it, and professionalism! I feel so confident with my Mom using this service to be able to live longer on her own without my constant checking and worrying. Thank you so much for all you do!

I updated my card. It was quick and easy. The service agent was friendly and helpful. It took only a minute. I have not had an occasion to use the service yet but have confidence in the available assistance. Thank you.

The customer information form was not included in our package. The representative was very helpful. He put us on a brief hold and then emailed the form immediately to me. He was very friendly and laughed at my jokes. What more can I say today?

I highly recommend Bay Alarm. Every time my mom pressed her button they answered within seconds. Never had any problems! They were quick to get help to her when she needed it. They also contacted me right away even when her button was pressed by accident.

When testing the system on the second floor of my unit, I could barely hear and couldn't understand what was being said. Also I could not be heard by the company. I was told if the system is activated and I don't respond, they will phone me and if I still don't respon they will send help. I spoke with three different people and all were very pleasant and helpful.

If you are looking for a medical alert system, Bay Alarm Medical provides wonderful service. My mother wore the bracelet and pushed the button for help. 911 was contacted and help was sent immediately. They noticed the family members and we always knew mom was safe.

Unit worked as promised! It is a dependable unit and inexpensive. But, patient refused to utilize it. Felix at Bay Medical was very helpful with instructions in disconnecting the unit and telling me what to do after. I would use this company again.

We received a medical alert for my mother in May. As of today, November 11, 2019 she got a warning that her battery was low. When I called the company, the first agent stated it was at Point 1 but she did not know if that was the necklace or the base unit. She transferred me to another section and I was told it was her necklace. I asked about a replacement battery and I was informed that the necklace and base unit are factory sealed and cannot be opened by the consumer. However a courtesy necklace would be mailed out to my mother since this is her 1st time but in the future the cost will be $49.99 plus $12 shipping.

The representative has patience, professionalism, helpfulness great customer service. She provided detail explanation about process and account changes. She also explained the billing cycle to avoid the charge in the account. Definitely I will recommend Bay Medical Alarm to anyone who needs one.

Alexis was clear, concise and informative in describing how the system works. She took action immediately to help us resolve an online system issue. I appreciate her concern and patience, as well as her ability to provide a same-day follow-up.

I needed to change names on our contact list and get the number that would be calling us if there is an emergency so we could program it into our phones. Rachel helped me do both very quickly. She was very professional, kind and efficient. I enjoyed working with her and I look forward to doing so again.