Bay Alarm Medical Reviews

Bay Alarm Medical has the best coverage for the best rate. My grandma is okay by herself, but we wanted be sure that if anything happens anywhere, she has a necklace and there's also standalone buttons on the counter in case her necklace isn't working for some reason. So, I feel so much better knowing that she has it. And she loves it. It's even given her a sense of independence.

Having Bay Alarm Medical system has helped my mom relax a little bit, and it’s been good. She lives alone and the system is spread out so she's got easy access near the ground, on places where potential falls might happen, in bathrooms and bottom of the stairs. It gives her a better sense of security knowing that if she did fall, she can just press a button. And then the watch that she wears only when she leaves the house, she's already set it off once by accident and they quickly responded.

My mom has Alzheimer's, so my dad needed something in case anything happened to him, and it’s good to know that he has a Bay Alarm Medical alert. He wears it all day until he goes to bed. They’ve responded to him quickly when he's had to test it, so that makes me feel good too. Signing up was easy and we were very pleased with the process.

I'm very pleased with Bay Alarm Medical. It’s doing its job and they're very responsive. First, my wife had congestive heart failure and was subject to serious problems very quickly and we wanted her to have the ability to access it if it's needed. She passed away. Since then, my situation has deteriorated and I now have a problem with stability and equilibrium and I'm worried about falling, so I have continued the service.

I live with my wife. We're both 82 years old and she has dementia, so if something happened to me, she wouldn't be able to do anything because she's in a wheelchair. The Bay Alarm Medical alert is there to protect us both. I just get up in the morning and put it around my neck. I'm comfortable and I have no problem with it.

Have been a customer of Bay Medical Alarm for 10 years. Very happy with the service, but very disappointed that they outsourced their customer service to the country of India!! Both my mother and I have had difficulty in communicating with someone whose primary language is not English.

My husband had fallen twice, so we needed to have something if I was out of the house. Our daughter checked out various ones online, and we looked over options and came to choose Bay Alarm. It's a little pricey, but for what we get, it’s all right. We feel confident that he’s taken care of. Now it’s easier to go out and do grocery shopping when I have to leave him by himself. We enjoy the service.

Bay Alarm was more affordable and I could return it if I didn't like it. Several years back, I had a Life Alert and I was stuck in a contract for two years and $99 a month. I also wanted to have something just in case, God forbid, I would have a heart attack or a stroke or something like that, which runs in my family. I have my cell phone for activities outside, but I'm mostly concerned about at night. I also have an Apple Watch, but I don't know that it's very effective. It has fall detection and it gives you an option to call, but if I were to fall and get knocked out, I'm not gonna be able to do it. That's why I liked Bay Alarm, because if that were to happen, then they'd call for me.

My father had a fall and broke his ribs, so we decided he needed a medical alert. We liked the features Bay Alarm had, and the price is reasonable for what we saw in the market. My father-in-law actually had used it in the past too. We haven’t used it yet but had tested it, and it was a positive experience. We had a good experience interacting with them.

I purchased the device for my mother who’s almost 91 years old and lives alone. She’s supposed to push it and hold it for three seconds to get a call asking if she’s okay. Sometimes, my siblings who are her emergency contacts would get calls even if my mother hadn’t pushed the button. They would check on our mother, and she would be fine. They would get calls at least once a week, and it's a false alarm. That’s the only issue we’ve had. We called the company for that when I had gone home for Thanksgiving. Hopefully, it’s reset and we’re not gonna have that issue anymore. Other than that, my family has no complaints.

I wanted a good price and fall protection on a device. I picked Bay Alarm after looking online and choosing from the top three names. I feel confident that I got the right one. I didn’t get it because of any particular problem, though I figured I could have a problem because I’m 80 and live by myself.

My husband and I are elderly and I'm not sure he would know what to do if I fell. My daughter set up Bay Alarm for us. At the moment, I'm the only one using it. I found out it's very sensitive. We haven't really had it for that long, but we're not unhappy with it.

My mother’s previous alarm provider was terrible. After seeing good reviews on Reddit about Bay Alarm, I went with them and replaced her previous one. It was very easy talking to their rep. The alarm works well, and it’s definitely increased her sense of security.

I did some research and looked at what had the best consumer ratings and pricing and what I felt was the type that my dad needed. I ended with Bay Alarm and their reps were amazing, very professional, and very helpful. They didn't pressure in any way. They were very attentive and they listened. It was a great experience and was much better than I expected.

I was stuck in a tub, and I wasn't able to reach my family so my daughter got me the Bay Alarm Medical alert. I wear it like a watch, and it’s all set up in a way that I periodically talk to them, and they've been doing fine with me. I've been pleased with them.

Sales person was helpful. But glitchy interface for online account. Would give error messages that were nonsensical when trying to input emergency plan information, so I could not save. Called customer service -- was in India. Could not resolve my issue. Asked for a refund.

I live by myself, so whenever I fall, I wouldn’t have a way to reach anybody if I didn’t have a device that would notify my sister or the ambulance. So, I just did a Google search, and just read the different information about the various alarms and chose Bay Alarm. 

She didn’t fall, thank God. She went to pick something up and her knees collapsed. She didn’t have the strength to get up, so I had to dial 911 for assistance. That night, I scrolled through the Internet for alert necklaces. I was definitely purchasing one because I’m not there all the time. I came across Bay Alarm and I ordered it the next day. The customer service was fabulous. The device was sent to me quickly.

Though I’m real close to her, I don’t worry about her when I’m not around, and that was originally the reason why I got Bay Alarm because I was going out of town. It’s been good. They’ve had to call me a few times when her pendant was accidentally set off or a power shortage forced it to shut down, and those were the only times I’ve had to respond to them. But we haven’t had any real emergency yet.

My son, who is a doctor, recommended a medical alert device because I had a couple of seizures. I found Bay Alert on the internet, ordered it, and it came by mail. It was easy to set up myself. I just read and followed all the instructions, and everything worked. I wear it like a watch and It works fine.

I decided to go with Bay Alarm because of my son. Having the device makes me feel more secure.

I ordered Bay Alarm for my mom, who’s 93. She got the pendant, and she tolerates it because her daughter wanted her to wear it. The customer service rep was great in helping me figure out what to get, and I received it quickly after I ordered it.

I got the device for my mom after reading reviews on Reddit. I was looking for something reliable without a long-term contract, and Bay Alarm seemed to fit the bill. It was very easy to set up. I did it from my bed and then it was delivered almost immediately.

For the price, it wasn’t the least expensive, but certainly wasn’t the most. But, all things considered, it was a very good value. Getting everything set up was very easy. The customer service and the quality of service that I received from Bay Alarm Medical was very good.

Bay Alarm has been okay, but I had a few problems with it. I accidentally set it off and gave a couple of false alarms, but that is fairly common. At least, by having a false alarm, I knew that it works. The people were good. The first false alarm was not my fault. I started getting phone calls asking if I was all right, but the calls were coming from Contra Costa County, California, near their factory. The device, when it was being shipped, somehow went off. So, they thought I was having an emergency, and so it was this California EMTs calling me. Then I finally got it and set it up and stuff.

We read about Bay Alarm and they seemed to have the best price, so my family decided to go with them. Since using the medical alert, I have been less worried. Customer service has been fine. We have to take it off at night and if I have to get up at night, I have to remember to put that on before I go to the bathroom. But, overall, it works.

I just bought Bay Alarm yesterday for my mother, and I previously had purchased one for my mother-in-law. They're kind of ambivalent. They don't wanna fall and be left lying there, so they realize they have to do it. But they're not thrilled about having to wear it.

Bay Alarm’s cost stood out among others. Well, we got it for just a sense of security. We weren't having any particular problems, and the communication with them has been fine. It's been professional and comfortable.

After reading ads for Bay Alarm and talking to a sales rep, I was interested and signed up for it. My only disappointment was I have not been able to connect with her after I got the system. I had questions afterwards, and there’s no response back from her. My interactions with other reps from the company have been pretty positive. I’ve called and wanted to change my bill date. I’ve accidentally pressed my alarm, and I’ve also had to go to the emergency. They’ve been very helpful to me.

I bought Bay Alarm for my father. The top marks for its quality. Our experience has been just absolutely flawless with them. So, we're extremely happy.

My mother who lives by herself had hip replacements and was falling quite a bit, so we got Bay Alarm for her. She'd rather not have it, but she knows she can use it and has used it. We did the watch to start with but it came off easily. Pushing the little button through the hole doesn't seem to always work well because it was coming off so we just use the necklace instead. They recommend checking it every month and we just do it on our own. Then the person comes on in the base there and you can talk to them. It's worked well. On a different one, it was very hard to find and push the button. This one, the button is fairly large and a lot easier to activate. It's been great so far.

We decided to get a medical alert device because my dad was living in a place with stairs. He’s also home alone at night and doesn’t walk very well. We got the one that goes around his neck.

I wasn’t the one who chose Bay Alarm. My sister, Amy, did. She went online, looked at different services like this, and she’s the one who decided on it. The device is for our father. It does give us peace of mind, if he remembers to wear it.

The Bay Alarm is for my mom. My dad has Parkinson's and dementia, so if anything were to happen to my mom and nobody else is around but him, she needs somebody to be able to call quickly for her. She has the watch. She wears it, but she’s stubborn, so that must be a good thing. I've recommended it to other family members.

I’m getting up there in age and having problems with stability, so I got Bay Alarm medical Alert. I liked the price and their customer service, and it’s convenient, so I’m very pleased with it.

When I first got the watch, I tested it every week to 10 days. Now I test it about once a month. I’ve never had to use it for an actual alarm, but I feel absolutely comfortable when I’m by myself.

With Bay Alarm Medical, I get peace of mind. My 90-year-old mother is very active and goes on walks. If something happened, she could just push a button. Purchase was a very easy process and I don't think their price is too high.

I test the unit every two weeks, where I press the button pretending that she needs help, and they come on. I'm reluctant to have any problem. Just the response time when I press the button. Sometimes I feel it takes a little long for somebody to respond, especially if it was my mother pressing the button and she was on the floor and needed help, versus me just pushing it to test. I would like it to be a little faster. It's not excellent, it's not poor. I'll say it's fair.

My mother had a medical condition, and we wanted a fall alert and monitoring system. We did some research online and chose Bay Alarm.

The popular one that's advertising all the time. Life Alert. We have that. I sent that whole thing back because I had a bad experience with them. My overall thoughts with Bay Alarm, just in case I fall, I can reach it. I just had an accident this winter with my hip. I broke a bone in my hip. And I wanna make sure that I could push the button if I have to, because that was just before I got it. I don't really have an experience yet. It's just sitting here. It's plugged in.

The Bay Alarm pendant is kind of a nuisance. Every time I bend over, it acts like I’ve fallen and I get a voice asking, "Are you okay?" I’m actually trying to train myself to hold onto the pendant now whenever I pick something up.

We set up a Bay Alarm for my aunt because she had two strokes, and we needed a way to ensure she’d be safe if something happened to her during the night. We haven’t actually tested the system yet since there is no reason to use it.

I've been with Bay Alarm for a few months. The customer service I received was good. Everybody's been very helpful.

My sister was the one that looked into all the information on which company she thought was best. So far, Bay Alarm has been good. Thank God we haven’t had to use it. The only thing I wish that we had done was to have that GPS accessibility when she travels in her car ‘cause now she’s driving again. But other than that, it’s working good.

It's for my mom. Because she had fallen a couple of times, we just needed something so that we knew. And there's been a delay sometimes before we know that she had fallen. So that's why we chose to do that. She accidentally pushed it a few times, especially in the last couple of weeks. 'Cause she had it for a long time, and we never had a problem. It's just another safety feature that we have because she is elderly, it just gives us peace of mind.

My daughter found Bay Alarm Medical online. I don’t sleep with the device around my neck. One of my friends in the senior community had it around her neck and she apparently laid on it, and so EMS came and called her son. But, I do have it very close, and I put it in the shower when I’m taking a shower. I recommend it.

Bay Alarm was really high rated. So we contacted them, and most of the process was handled over the phone, with some documents emailed back and forth. I got a bracelet, which makes me feel much more secure.

I have arthritis and fell down one time. Thank goodness, my sons were here and helped me get up. That was a shock since it’s the first time I’ve not been able to get up. My friend at church referred me to get the Bay Alarm. I have the necklace and I wear it at home. When I go away somewhere, I take it off and put it on the charge. It’s really great. I’ve accidentally bumped my button, and the people came on. They're very nice.

Within a couple of days of receiving my Alarm wrist band, I fainted and when I woke up it was to the sound of the fire department banging on my door. In a haze I opened the door, they had the lock box open, key in hand and were preparing to enter. I was amazed to see them, but all I could say was, “Oh my goodness, it really works.” The fall alert worked. I never spoke to anyone. They just handled it. I’m so glad I have Bay Medical Alert. And it works in the shower.

We did some research online and Bay Alarm Medical was highly rated. The price was great, too. It's probably one of the best deals out there. It was purchased for my 86-year-old mother. She's had a couple of incidents. One time, she pushed the button accidentally. They couldn't get ahold of her. They sent out the paramedics and they were able to enter her house without having to break anything. They got a phone call for me and I was able to find her. That worked out perfectly.

We have been pleased with the service we received from Bay Alarm. In setting up the system to its ease of use, we have found this product has been top notch. My mother-in-law is now comfortable living in her apartment again with the security of knowing that she has Bay Alarm to alert the right people if she falls. This service has had a positive impact on our family and our mother-in-law.

I was using a different medical alert service before, but I moved to Bay Alarm because of the size of the device. My mother loves it. We don't have to worry as much.

My mom fell a few times. I live with her but I also have to be in my bedroom sometimes resting myself. We got Bay Alarm and I like it very much. I’m so glad that I chose the company. It has impact on me. I could sleep so much better and I know my mom feels so much secure. She wears it all the time and it doesn’t bother her.

When I didn’t have a medical alert, I fell out in the yard and I didn't have anybody to get me up. I yelled loud enough that the dogs started barking, and the neighbors heard me, came over and helped me. I broke my arm. I haven't really used the Bay Alarm. I tested it at first, but I haven’t since. The price could be better ‘cause I've seen some that are cheaper, and I hate that it flashes a light and when I turn it towards my chest, I wonder if it's gonna give me cancer. But I’m comfortable wearing it and I like that it’s there, I can push the button, and they will talk to me, know where I'm at, and can get me somebody right away.

I needed a medical alert device because my husband passed away and I'm a fall risk. I had one when I first put him in rehab but I didn't care much for it. My friend recommended Bay Alarm and it works 100% better. If I need to push it for any reason, even somebody breaking in, I could. I know if I fall, I can get help. I just feel more secure. I'm supposed to do a test call once a month and they've always been really nice and helpful. I've already recommended them to several people.

I liked Bay Alarm’s online platform that I was shopping on, and I liked the actual person on the other end if there was an emergency. It's for my mother, and I'm sure it puts her at ease. It's working really well right now, but I haven't had to use it.

Purchased the watch late in 2024. It for some reason would turn off and I would have to call to "reset" it. Holding the black button for a certain amount of time to restart it. This has happened 3 times. Each time I called, the person who responded was very polite and helpful. Maybe just a bad watch. When the watch is up and running it works well and the service when pressing the HELP button is always good.

I have only one eye which has wet AMD and I find it difficult to attach to my wrist. Also when wearing it at might it frequently comes lose and I find it somewhere in my bed. I have resorted to not wearing it and leave it on my night stand. I would much appreciate a band which fastens like a regular watch.

A 2nd Bay Alert was sent to me without my approval nor the approval of my daughter who was charged $66.00 to return it. I initiated the 1st correspondence to this effect. I will be a 100 yrs old March 20 of this year and your company is taking advantage of me because ultimately the $66.00 comes out of my pocket. I did not ask you to send a 2nd package nor did my daughter. All I received for your nasty threats of charging me was $299.00 each month penalty.

This system is great, easy to use, 100% reliable, and when we press the button for help, the staff on the line are amazing and so friendly and kind and helpful. My husband pressed it accidently and they were so kind and patient and understanding. I am so happy we found this product and service!

Bay Alarm is a good company to go with. I got the medical device in December for my dad and I have better peace of mind. I don't need to worry as much about him on a day-to-day basis. He refuses to use it though. But they're okay.

The children wanted me to have a medical alert device so that if I fell, I would be taken care of. I have sciatica and I have a difficult time walking. The quality of Bay Alarm is excellent. Bay Alarm is a good company. I feel that they will be there when I need them because, when it's gone off, I get an answer right away. I'm satisfied.

We like the responsiveness, but there is a large flaw in the set-up. The device goes onto a clip that is around your neck. Other devices just go around your neck. You can't charge the device unless you take it out of the clip. Unfortunately, my Aunt is elderly and can't figure this out. We are probably going to end up returning this and getting a device that plugs into the charger without needing to be taken out of a clip.

I slid on the ice recently and ended up plopping on the ice on my backside. The alarm did NOT go off. To be fair, I did not try to activate it manually. However, I wondered why the suddenness of the fall did not activate it. I find the wrist strap way too big for my wrist. Now that it's cold and I'm wearing long sleeves, I can hide the alarm under one of the sleeves. When I wear short sleeves, in the summer, it will be loose enough that it could possibly fall off my wrist and it will, at least, be cumbersome, especially when I'm typing. I phoned and asked if there is a smaller size and was told there is not. That's too bad.

Bay Alarm answers every time I push the button. One call was answered by a live agent (I was told to test the system upon initialization). By accident I pushed the button with my cell phone charger attached to the phone (dongle was around my neck). AI answered that call to my satisfaction.. As mentioned, battery life is poor. Have to charge every evening... Buy the warranty plan.. couple bucks a month.

I have accidently hit the Bay Alarm. Immediately was contacted if I needed help. I'm happy with the quick response from Bay Alarm. It is easy to wear two different ways, which is very convenient. My son and I looked at many systems and decided that Bay Alarm Medical is what I needed. I live along and happy to have Bay Alarm to help me if necessary.

Upon inquiring about their service I was impressed by the empathy and down to earth conversation with the sales staff. So far service has been fine. Only drawback is the battery life on the GPS device. Having to charge it every night is a pain. Otherwise so far so good.

I recently started using Bay Alarm Medical's life alert system, which my children gifted me for safety after some health concerns. I've had a heart attack and some balance issues that worried my family, as they didn’t want me to face a situation where I'd need assistance and couldn’t get it, like some friends have experienced. The installation and idea came from my daughter, so I didn't do any research myself. Though I've never had to use the device, having it is supposed to offer peace of mind. However, I'm still getting used to having it around, as carrying my phone at all times is new for me, and the alert system requires it. My experience has been good so far, with no problems or need to use the alert. Overall, I'm satisfied and optimistic that if I ever need to use it, the system will work as intended. It's mainly a precaution at this point, ensuring safety without being intrusive in my daily life.

I needed a medical alert service for my elderly parent who lives alone, so my son researched and chose Bay Alarm Medical based on our needs. We've been very pleased with their service. We experienced an event where Bay Alarm was quick, thorough, and handled everything extremely well. According to my father, the medical alert device is extremely comfortable and convenient. I would recommend Bay Alarm Medical and rate them at a 5 for their service.

I recently started using Bay Alarm's medical alert device, which my granddaughter purchased for me and my son. Although I didn't choose it myself, I've been pleased with the experience so far. For instance, there was a day when I accidentally placed the wristband on my bed, and the Bay Alarm team promptly contacted both me and my son to ensure I was safe.

My mother, who lives alone, experienced a fall, so we needed a reliable medical alert system for her. After researching, mainly handled by my wife, we chose Bay Alarm due to its excellent reviews and feedback. While I'm familiar with Life Alert as a company, we felt Bay Alarm was the better choice. Our experience with Bay Alarm has been positive. My wife set up the service, and the only time I interacted with the team was during the initial test call. Their response was immediate, which was reassuring. Thankfully, we haven't had to use it for any emergencies yet. My mother hasn't mentioned any discomfort with wearing the device. Overall, I would highly recommend Bay Alarm, finding it fairly priced with excellent customer service and a reliable product.

I tried Bay Alarm for my mom after she moved in with us, to ensure we felt comfortable leaving her home alone. I did consider a few other companies online, but Bay Alarm seemed to fit our needs best. However, after only a couple of months, we moved her into assisted living, so I canceled the service.

I purchased the service for my mother who lives in another state. Mom, Dad and siblings are much more at ease knowing Mom can talk to someone and get the help she needs immediately. I really like that she receives a response in under a minute. She also likes the product that she wears around her neck and finds it comfortable and pleasing to the eye.

I initially came across Bay Alarm after experiencing a heart attack when I was home alone. My sons were quite concerned and started looking for solutions to ensure help would be available should I need it. Bay Alarm seemed like a good fit as it allows me to push a button and communicate with help quickly.

I signed up for this system in case my husband should fall when I am out of the house or in case he should have an emergency while away from the home. During testing of the system it will be important for me to shadow the test as my husband is hearing impaired. Now he could not understand the conversation coming from the watch during testing. It was not loud enough and the person has to speak slowly for comprehension. Surely this must be the case with other clients. At first we could not get the smart watch functioning. It would not charge. Kept working on it and finally got it going.

I first came across Bay Alarm in a brochure and decided to look it up as I was in search of a reliable alarm system that wasn't overly complicated. Bay Alarm seemed to fit what I was looking for, so I decided to go with it.

I bought this for my 80 year old mother who was starting to have issues falling occasionally. This was cheaper than some of the other brands, but had good reviews. I would tend to agree with the other reviews. It works well. It does have some false alarms because we have the upgraded automatic fall protection, but not too many and it's easy to cancel when it does happen. My only complaint is the battery life. It said it was typically good for about 3 days. It really only last just over 24 to 30 hours before it needs to be recharged. It's gotten to the point where we just have my mom charge it every day to be safe. That is my only complaint, and for the money, it's not that bad and totally worth the protection. I would recommend it.

You cannot hear or understand the person answering the call. Horrible quality. Why does the base speaker alarm not come with volume control. If you accidentally set off an alarm it is wayyyy too loud. Not really happy with the sound quality.

I don't know that I've ever written a review for a service I cancelled immediately and didn't use, but I wanted to acknowledge the excellent customer service I received. I ordered a couple of devices for my mother, who lives remotely from me. Unfortunately, by the time I researched the best company for us and placed the order, I was made aware that it was not safe to have my mom live alone. I contacted customer support and they were helpful in giving me next steps, treating with me compassion and extending the return window by a week to ensure I could return unopened equipment penalty free.

Fortunately, I have not had any episodes where I have had to call Bay Medical. But it was easy to set up, charge on a regular basis, and I appreciated their checking in on me when I didn't respond to a call from them.

Two (2) accidental alarms were responded to immediately. So, I know the system is working. So far I have been happy with the devices. The "neck" necklace is attractive so people don't realize it is my alarm system until I explain it to them.

This device works almost too well. It is very sensitive to any pressure, so I have had 3 false alarms caused by something as simple as holding a book against my chest or bumping the button as I put the device down. Also, I found the set-up info skimpy. Not enough was explained. I had to make a long phone call to Bay Alarm and ask many questions to figure things out. Turns out the machine was preprogrammed and I didn't need to do anything, but THAT was never explained in the introductory info. All that aside, it does work well. I hope I never need it for a real emergency.

Dad needed a device, I received in mail the day after he fell and broke his arm. Got it set up easy, tested, worked fine. Except an extra I ordered wasn’t shipped, but I was billed! Got reimbursed. Then Dad comes home, the basic, base unit doesn’t work. Instead of a helper on the speaker in under 40 seconds, no speakerphone response at all, just a phone call 90 seconds later. Switched me to “Corporate", they were going to check things out. The woman disappeared. Cut-off. Tried again today, no luck. No time to waste trying to fix this mess. Getting a refund.

Every test or false alarm has triggered a response on my device, good, but while talking with responder on my device a call on my cell phone will come in. I didn't answer at first because I was talking to responder on one of my devices and because I didn't answer, it triggered an EMT to be sent. I removed emt from my call list and the most recent false alarm, they called my family. GPS initially was incorrectly showing me in a field a mile away, the responder had no clue that the alarm was already cleared on my device, and my son who was extremely worried at that point, said to send an emt. Trying to get this glitch on their end fixed has been a nightmare. And isn't fixed yet. All could have been better had they allowed family members to call me on my watch, like other companies allow. Go with one of those companies instead. I wish I had.

All they want to do is put you on Hold while they review your account!!!! I called and canceled my account and they still took out the payment. They don’t process anything for you until you’ve been left on hold so long you get mad. You have to get mad for them to want to help you with anything. The watch didn’t work in my area but they tell you that when signing up. Now I get to wait for a refund for something they shouldn’t have taken.

I got a wonderful response from Bay Alarm. I got follow-up calls and not the harassment type. Every couple of weeks, Rachel, the person I worked with, would check in with me. I'd tell her we're not quite ready or we're working through this or that. And she would say she would get back to me in a week or a couple of weeks. And that's exactly the way that it happened. I've had very good luck with Bay Alarm’s customer service. I got the medical alert for my father who is almost 104 and still living independently and right now, it’s sitting on the dining room table. He wears it when he thinks about it. So it's not functioning the way that it's supposed to. He knows he can wear it. It is just forgetting to put it on. Part of it is he doesn't care for the pendant because when he walks, he says it beats against his chest. We have not a stubborn person but someone very much of his own mind. So we just keep working with it.

Bay Alarm Medical answered very quickly and contacted the people that they were supposed to contact. They got someone out to assist me within 10 minutes. The device is also comfortable and convenient. I wear it all the time.

My elderly mom had a push button in the kitchen and another push button in the bathroom. She also has the little push button one in her walker. Bay Alarm has good coverage but the price is a little hefty a month. We were paying about $50 a month. It'd be nice if it was a little bit cheaper. Bay Alarm could do some work to get integrated into the health care system, where the health care system can help cover those type of costs.

We've only needed it three times. My mother pressed it once when she needed it. And the other times that we have been there, she answered our phone call and she had fallen. So when we got there, we pressed the button. Assistance came within five minutes. However, my mother hardly wears the device and it sits there because it goes off all the time. I've held it on my palm and it has gone off. It is very sensitive. Bay Alarm Medical would call me and it would be that she was getting undressed at 10:30 at night. Any type of movement, that thing would go off all the time. My brother looked it up one time and my mother had over a hundred times that Bay Alarm called. Sometimes Bay Alarm would speak and sometimes my mother would hear it, but not all the time. Then they call me. They'll come over the thing.

I'm very pleased and satisfied with Bay Alarm Medical. It makes me feel great. I have had to use it a couple of times. When I fell in the bathroom and I couldn't get the door open, I pushed the medic alert button that I have on my wrist and it helped me out very much. They came over right away. My daughter came over too. It was remarkable for me.

I'm a little more careful since I got my Bay Alarm device and I feel more safe. Also, the price is reasonable at $39 a month. When I had to use it one time, it was good though it made me update some of my information. It really wasn't an emergency, but I couldn't get ahold of anybody without calling Bay Alarm and my phone wasn't within range. They couldn't just call a neighbor for me because that neighbor wasn't on the list and I didn't have the phone number. So I updated some other information that maybe next time they won't have to call the fire department. They can just call my neighbor to come and help me.

My dad fell and hurt himself in February, 2023. Although listed as the primary phone contact, I wasn't called at all and instead, alternate contacts were called first. I have always been in a position to get to my dad sooner than anyone else. I called customer service to complain and received assurance that the issue was resolved. Last week, my friend let me know that she received a Bay Alarm call about my dad. Once again, I received no notification as the primary contact. I decided to switch to another provider at that point.

When I called customer support, it was excellent. When I had to cancel it, unfortunately, because my grandmother passed away and dealing with them, it was great. Every time the alarm went off on accident, it was great. Even the last time when it happened, it was great. When she fell, it worked as it should have and there was already an operator on the line by the time my mom got downstairs to go check on her. Impressive response time.

The people standing behind Bay Alarm are reliable and easy to work with. For the most part, we're happy. One time we called though, it took a while to get answered.

Everybody that I've talked to at Bay Alarm Medical is awesome. They're very helpful and they answer any questions that I have. The only negative that we had was when we first purchased it. At the time, it came with a smoke detector and a carbon monoxide detector that also was linked to them so if it went off, they would know. But we found out after a couple of years of paying for it that that service had gone away and that functionality wasn't there anymore. They never told us and they kept charging her for it. We got the money back, though, which was no problem. Other than that, my mom loves having it. It's like a security blanket for her. She's had to use it because she falls and everybody's been great. The fire department now knows her real well. Also, they have the ability to get in the house and they don't have to knock down the door. There's a lockbox on the front that they give the code to the fire department when they call them so that when they respond, they can get the key out and let themselves in.

So far, we've never had to use the Bay Alarm device but every time we tested everything, they call and do what they're supposed to. We test it monthly, and the response time is good. As soon as my brother pushes the button, they call back to see if he needs help and I just tell them we're testing.

My mother has been using Bay Alarm for two years now. It's done everything we wanted it to do. They offer the same thing as some of the other bigger name brands and they're not as expensive as you see always advertised. But they offer the same service. And I've never had an issue. I've always been able to call them if any problems came up or something happened with her thing. They sent her a new thing that she wears around her neck. They sent her a new one when the battery went bad. They also notify me right away when something happens to some of the equipment. Their service has been really good. They raised the price to $4 a month. But other than that, it's fine.

I'm very happy with Bay Alarm Medical. One time my 91-year-old mother accidentally discharged it, and they called immediately. The service has been good.

We called Bay Alarm Medical and got some help getting things set up. I had a fall and thought I was calling. I didn't understand how to use the call button, but now I do. I feel more secure and my husband also feels more secure when I am alone. It charges quickly too. I have told people about Bay Alarm and that my experience was about what I expected. I have a good friend that has a similar device from a competitor and I encouraged Bay Alarm to contact her. I looked at the Apple watch but I wanted more of the alert services that Bay Alarm offers. However, its size is an issue, especially in winter, when you're wearing long-sleeved clothing. They don't fit over it very easily.

The reps at Bay Alarm Medical have always been there when I've called and had questions. Having the device, I'm not as afraid of falling as I was before. It makes me feel better. It's a good product and they respond when I push the button, which is always reassuring.

I haven't had a problem with Bay Alarm. I wear the button around my neck and sometimes I press it accidentally. They're always alert and they call me when I need them.

The pendant is a bit uncomfortable, and I need to wear it on top of a shirt rather than next to bare skin, but it's fine. I have tested it on a regular basis as I was advised to do so, and it has been pressed accidentally a couple of times. When it went off automatically, I just pushed the button and someone answered immediately. I don't know if it was live or a recording, but they said, "No problem," and that they would cancel it. With the Bay Alarm device, I feel more comfortable when I am someplace alone, and I definitely feel more comfortable when I'm driving alone.

Sometimes, we'll be testing the Bay Alarm system and it takes a while before anyone responds. I’ve also got different responses from them recently. My mom's system kept going off for a while and she kept getting frustrated. I wasn't near her but I knew she was okay. I was out of town at the time and I asked them if they could put it on hold for two weeks until we could take care of everything. At first, they told me that it couldn't be done, so I was upset. Then I asked them something about talking to a manager and they told me that it could be done. They transferred me to someone else who told me that they could put it on vacation mode for two weeks. But it still kept going off and they kept calling.

I liked Bay Alarm Medical's price and reviews. They recommend we do a test once a month. We've done that, and it was within a minute.

Bay Alarm Medical's price is right for what my mother needs. It's a great product. Their service reps are great as well. I get notified when her power goes out. The unit is supposed to be tested every month but she's not as diligent about doing that, so sometimes I go over there and do it. I've also had to speak to them when she switched the credit card for her automatic payment.

I like Bay Alarm's customer service. I purchased the device for my father as he's having problems with occasional falls. He wears his device around the neck. It's working really well for him. I didn't think he'd want one but he likes it. Overall, Bay Alarm has very good customer service. They've got very good monthly rates, and it's easy to use their system.

The Bay Alarm device was very helpful to have, because at the last, my neighbor's heart was failing and so she'd get up and try to walk to the bathroom and slide to the floor. She would push the button, and she couldn't hear them so she couldn't tell them because the thing was in the living room and she was in her bedroom. I'm the closest neighbor and Bay Alarm would call me, and I'd get up and go lift her up. She was only 110 pounds, so most of the time, I could lift her up and we were all right. My neighbor was going to get one of the necklace alarms that they could talk to her on, and that would have been fine but she passed away before she could do that.

I've been very satisfied with Bay Alarm. They're a very professional operation and they have been very responsive whenever I have pushed the call button. I started out with two units -- the little fob that I hang around my neck and the home unit, but I had no need for the home unit so I returned that to them. Unfortunately, there was some confusion when they set up my original connection with them. Somehow, they got my partner's name as the principal name to the account so when I wanted to send that equipment back, they said she had to sign off on it. There was real confusion around that and it took a couple of telephone calls on my part to get it squared away. They put the account in my name, which is where it should have been all the time, and took her name off the account. They got it settled and they gave me credit for returning the equipment.

Bay Alarm does what they say they're gonna do. My family got the device for me as a Christmas present, and then I'm paying for it now. It's expensive. I didn't realize that the kids had paid that much and I'm paying for it now. My family think I need it. I don't think I do. So, I'm not really satisfied. When I wear this thing around my neck, it breaks into the skin. It seems like I've always got a sore spot on my neck where I can always have a little scratch mark. Also, the wrist button is the ugliest thing they could ever make. It could have been made so much better than it was. I don't wear it. I have it with me all the time, but I got it so that it won't go off.

I like Bay Alarm Medical. I don't like the cost, but they're very good. Their consumer line is good. When they call, they are polite. I set the alarm off multiple times accidentally, and they were always nice. "No problem at all. Please let us know if there's anything else we can do for you." They have a script that they read, but it's nice in how they deliver it. I don't feel like a jerk for setting it off multiple times. I used the fall feature for a while. I'm too active for it. It's very sensitive. But that's good for people who aren't as active or who stay in the house. But again, they were good at taking off that feature. I'm very pleased with them.

I've had a good experience with Bay Alarm. My wristband was getting a bit stretchy. At one point, the button for the alarm that I wear on my wrist fell out. I ordered a new wristband and they were able to walk me through how to put the button into the new wristband without setting off the alarm again. They inactivated the alarm while I did that and then turned it back on.

Beware, Bay Alarm does not allow for temporary suspensions. I'm going into the hospital and won't be back in my residence for about one month. No reason to pay for a service I can't use for that 30 day period. Right? Wrong. With Bay Alarm, you must cancel your subscription, return all equipment or pay $299 per device. That process takes a couple of weeks. Had I known this up front I would never have purchased this medical alert system.

The reps are always very pleasant and nice, and I have never had to use the device in an emergency. When it's been set off by accident, I've gotten a prompt response, but the last time, it took a little longer than I would have liked. I was glad I wasn't gasping for breath or hadn't just had a stroke. Recently, I woke up and because the device is on the second level of my bedside table, I noticed it was flashing red. I had no idea what that meant, but I was finally able to reach somebody who said it needed to be reset. Fortunately, I didn't need it during the time it was flashing red until it was reset.

I lost my necklace somewhere and I had to buy a new one. We test them every now and then and it seems fine. It gives us a sense of security.

My husband uses it mostly but he has some memory problems so it hasn't really worked as well as we had hoped. Also, he has trouble getting it to show him the time, so we put it on the setting where if he raises his arm up, it should come to where he can light it to see it, but the battery goes down really quickly. But the good thing is that somebody is always there to respond to an SOS call. When we've done tests or when he accidentally does it, there's always somebody right there.

Having my Bay Alarm device makes me feel more comfortable. I got both the neck device and the bracelet. I like the neck best. The last couple of months, I've tested my device twice except I didn't intend to test it. As far as customer service, they really don't check in very much other than when I check in with them. Other than that, I would tell others to get Bay Alarm because it has worked every time and they've been really nice and they're not a nuisance as far as checking with you every five minutes.

I stay on a boat on the lake by myself for a couple of weeks a month and I wanted something to get somebody know if I'm having a problem because there's nobody down here but me. I was with one company for about eight years but I didn't much care for it. I went with Bay and I like the way they work. So far, every instance I’ve needed to talk to them, they've been wonderful. They're so friendly and they work so hard to make sure everything's working correct. It's been a pleasure. One time, I accidentally pushed the button and they called me real quick. Also, when I first got it, it seems like we were having a hard time of it running down real fast. They called me on the phone because it was breaking out and it would run down overnight. The rep said I was probably getting a bad phone connection and at my house, I do get a bad phone connection but I don't have that problem on the boat. I keep it plugged in next to where I see it but I would like to know what another charger would cost because I would like to have a charger available on the boat.

My father is in his 80s and technology is problematic. He, in the beginning, was wearing the necklace at night to bed rolling over and setting it off. I got several calls at 1:00 in the morning. We would have to verify that he was okay. He is terrible about testing it. I try when I go see him to test it because he forgets or doesn't know what to do when it's gone off. It could not be any simpler. But he's 88. I don't know that he would have the wherewithal to use it if he was experiencing something that he could see as being a critical medical emergency. But I feel better having Bay Alarm Medical than I did before. We got an option now.

Received my equipment promptly. Had no issues setting it up. Once set up, I tested it and the professional Bay Alarm call center agent was professional and courteous. I requested cancellation and Bay Alarm sent me an email to confirm cancellation. Unfortunately I got sick and was hospitalized before I could respond to the email. The email from Bay Alarm is to make sure cancelling the alarm was authentic. I did not have access to my email so they kept billing me. I told them via phone that I had verbally requested cancellation, they looked it up and cleared the account.

Professional, friendly, knowledgeable, answers phone promptly, great in helping set up, price reasonable for what I received, no contract, when test alarm, get someone very quickly, feel safer wearing pendant personal alarm, love step counter on unit. Recommend Bay Alarm Medical.

I'm satisfied with Bay Alarm. I live by myself and I've had some medical issues and my daughter and son were wanting me to get it in here. I wear the one stone around my neck and it's not bad. I found it was hard to look at the pictures on how to insert the stone on your wrist. I should have had a book, some literature, or somebody talking to explain some things to me. So, when I get ready to call them, that's one of the things that I will tell them.

I find the smartwatch difficult to get to my steps and battery. Without WIFI I can’t access the time. I have not tried the emergency button without WIFI. When I test the emergency at home it is slow to answer.

I got a device from Bay Alarm for my mom. She likes it. If she wears it, I feel much more comfortable leaving. I really like that their instruction booklet is very well put together. Pictures, colors, and the support have been really helpful, too. There are some weird stuff though. She only gets one bar of service anywhere in her house, but that was plenty to test and call. Also, I don't like that it doesn't connect to Wi-Fi.

Very happy with service. Prompt when checking service. Within 3 minutes. Would definitely use again. Felt I had a friend in house with me. I live alone which is scary enough but, having a surgery my family needed some assurance I was alright. Thank you again. Paula **

I find it refreshing that when I call the company (for whatever reason) I am able to get through to a human. My biggest frustration with other companies is the inability to talk to a person, or to talk to a person whom I can understand.

Not ready to be tied to a system like yours or any other. It appears I jumped the gun in ordering a system at all. It will set here until I think I need it or I'll get tired of looking at the box and send it back to you.

We ordered the medical alert device for my 95 year old father. Recently he accidentally and unknowingly triggered the alert button when he fell asleep in his recliner. As the first on the call list, Bay Alarm staff called me but I was out of state and asked them to call the others on the list. When they couldn't reach anyone, and my father did not answer their call to his home phone, they called 911. EMTs responded quickly to my father's home, found him just waking up and quite surprised, but physically fine. I am grateful and relieved that Bay Alarm is so responsive, even when this turned out to be an accidental triggering of the alarm device.

I am overall very pleased with Bay Alarm. My one disappointment is the wrist alarm bracelet, it does not have a traditional buckle style fastener but rather a system where you stick fastener probes into receiving holes on the corresponding strap. I have arthritis in my hands and fingers have a terrible time putting the wrist alarm on. Other than that I am pleased with Bay alarm.

After many tries I finally got a live person in support. Odiously more customers than staff can handle. The CSR was abrupt and seemed to radiate my call was not important, let’s say a bother. Then I asked to be sent a new band which was told $14.00. Really? Well I don’t need a new band because I am not renewing for the next quarter.

Bay Alarm Medical system, I have been happy with the service.. I wear the gadget around my neck. Sometimes the wall mounts get bumped into, and response on my phone is immediate. I just tell them that is is a false alarm.

The wrist band provided does not stay hooked. It falls off easily. It is very sensitive and sets off alarm without pushing the button. I never know why the alarm goes off. I may have brushed up against something. Other equipment is satisfactory. Alarm is answered quickly.

My wrist button is so outdated. I was expecting something a little more current or nicer looking and the strap is just a piece of elastic which wears out quickly. I don’t like wearing it around my neck so maybe you can update it a bit?

Bay Alarm always answers if I’m testing my button and is quick to respond if I need help. Representatives are always friendly and concerned. Bay Alarm is a very important part of my life because I am older, have some disabilities and live alone.

I have had only positive experiences with Bay Alarm. Any questions and/or concerns that I have had have been answered to my satisfaction. Alarms are answered promptly. The person responding to my alarm always make sure they are talking to me and that I am ok. So far I have been ok. Hope it stays that way! I feel safer with Bay Alarm.

Very helpful service. I feel safer when I'm alone in my apartment. I'm 75. Definitely recommend that you try it. Friendly people. Always there to help. It could save your life. I live alone with my two Chihuahuas. I can't say enough. A great deal.

This was a good choice for me. I fell in February 2020 and it was after that that I chose and received Bay Medical Alarm. Thankfully I have had no issues since then. However, it is reassuring to have this product around my neck. It gives me a feeling of security.. There was a time that I think we had a power outage and you contacted me to be sure I was OK. To me it was reassurance that I have chosen the right company and further reassurance to have you check on me. Thank you for that. Several years ago I referred to you a lady in my church and she also is quite satisfied.

Had to order the clip with the lanyard and also clip for pants. The plastic is too weak. I'm very careful and not happy that you charge me for this. I have a warranty which only covers half the price and with the shipping charge, it still costs me too much to have to keep replacing shoddy equipment. I had less problems with my previous button. I give 5 stars for the customer service, just don't like to keep replacing equipment. This past order, the clip lasted less than a month!

Overall, device works well. Overall, service and response time is excellent. Clip on belt button is great feature. However, cost is a little too high compared to other plans/devices. Device needs to be charged about every seven to ten days which is not convenient.

Haven’t needed to use it yet. However emails are sent to me if my unit is not charged. Also when I make my monthly check in they answer quickly and professionally. Gives me and my family peace of mind. I also ordered the service for my daughter.

I would like to be able to block a phone number when using my old landline with your home phone base. Also, turn off the ringer so the phone won't ring. I like to suggest that you update your equipment to include those features. Robo callers to that phone have become a problem.

Bought their service for my grandmother. It is really cheap compared to competitors. Once my grandmother passed I cancelled my services with them. I now 2 years later am being called from debt collectors saying I owe them $472. They give you a run around and even though I sent Bay Medical a email showing when I cancelled it, they act confused and give you a run around saying it shows 8 months of past due payments. Keep in mind I had this on auto draft until it was canceled and I have the email when I did. Now spent a month trying to get this fixed with nothing but run around. They are cheap but they will make up for it years later saying you owe them. DO NOT USE THIS COMPANY. Go any other route, save the hassle and get the better product. Don’t deal with this scammy company.

I love Bay Alarm Medical. I recommend it to everybody. They're fabulous. I could always call this one number and get a person. I don't have to go online or text. They're always nice. They usually ask if I'm okay. I have to call them because yesterday the firemen came and that wasn't supposed to happen. I wasn't home when the thing went off. It goes off sometimes when I lean over the car to get my groceries.

I knew that I had to get something for the long-range haul for this type of problem. It's something that would be able to notify people in the family. And first, call me to make sure that I was actually having a problem before they called anybody else. Those are the things that drew me to Bay Alarm Medical. The reps are always upbeat, willing to answer any questions that I had. And they're not averse to having a little conversation about how their day is going or are they ready for Christmas. They were so nice when I called in to check and see if the mechanisms were all working and they said, "You can call in and check as many times as you want." That always makes me feel good.

We've used Bay Alarm Medical several times. One of our sons lives with us. He's an invalid and we've had to call the ambulance on the Bay Alarm, and had to call the ambulance a couple of times for my wife when she fell. They have always responded well. I've been very satisfied with it. So, I'll keep it.

I wear the thing around my neck all the time. Sometimes I get it caught in my clothing. A couple of times I made a mistake and hit one of the devices and it’s fine. However, it's expensive.

The Bay Alarm Medical is available to ensure my mother can get help if she needs help. It works exactly as designed. The process works and we've used it twice. There's a process set up for us to get notified. They also have the ability for you to call and test it and that works great, too. We've also had them for at least three years now and they've never raised their price. That's a good thing in today's world.

I've had the device off the last couple days because when I went to leave my dog out of her cage, the watch rubbed against her cage, sending it into the alarm mode. That was the only bad experience that I had. It's sensitive. It's very comfortable. However, if I bump something, the device is sensitive. The company was good. They called me back on the box that comes with the kit and they got back to me really quickly. I told them it was just an accident bump. They just asked me a bunch of questions. For somebody that had a heart attack, it would be different. They would be needing something a little more touchy.

The reps from Bay Alarm have been very helpful and the device has been very good. My husband and I have not had to use it other than put it on very first thing in the morning and put it on the charger very last thing at night. When we first got it, we pushed the alarm as a test and we do that on a regular basis as requested. So, it's been all very positive for us. We have a great deal of security, knowing that either one of us, should one of us be away from the other one a bit, could get help immediately.

Their service was better and they were a little bit less expensive than a couple of the other brands. They had all the services I was looking for. I've tested the device a few times and it works perfectly. But I'm looking at some new services with other people that are less expensive.

Setting up the service with Bay Alarm was plain and simple. The reps just walk you through everything and if there are any questions, I need to call them. Once it’s set up, they remind you to test your equipment once a month. My mom bumped into her alarm once and it came right on. My dad has a mobile button that has a GPS and walking out of the grocery store, the lanyard broke and the button fell on the ground.

Bay Alarm has been very good. I bought it mostly because I live alone, and for nights with the doors locked. I didn't want somebody breaking down the door if I had to call emergency. The lockbox out here made me feel a lot better. I'd like to order a Bella Band for my button to wear on the wrist and it's difficult. It says, "Order," but it doesn't go there.

My daughter wanted to have a system set up, so she reviewed several systems similar and picked Bay Alarm. She liked what she heard or read about it. My experience with their team has been okay. I forget to test it. But once in a while, I hit the button and they respond very fast. It’s a good device.

My aunt, my mother and my cousin all are very pleased with the service we have received. The customer service is always friendly, patient and willing to assist each time we call. The service has proven to be faultless and we recommend it to anyone who my require service of this nature.

Every time I've called Bay Alarm Medical, they've been very helpful. I had a debit card to which I paid the thing was compromised and they switched it over quickly. And when I got my new debit card, they switched it back. I know what to do, and all we have to do is hit the big console area. The only thing that I need to do is test it more often. I tested the little GPS device way out of town and it works fine.

My mom fell at her home and ended up being hospitalized. With her having the Bay Alarm device, we feel safer with her living alone. Their team has always been very pleasant and helpful. We feel very cared for and it has given me peace of mind.

We received the devices and started using them. We have not had a real emergency during the time that we've had them, but we've had three false alarms just getting used to having the equipment and the button getting in the way when we're doing something else. The people have been very kind, considerate and understanding that mistakes are made. It's not a perfect system for us as well. It would be better if we could speak through the device that we wear rather than having to get to the main box in case of a real need. The need to answer a phone or get to the main box will prove to be a handicap. Besides that, we're satisfied and happy with Bay Alarm. Any time we've needed to be on the telephone with them, they've always been very helpful and courteous.

My father just had a knee surgery, so I wanted to have something to help keep an eye on things 'cause he's alone. We signed up with Bay Alarm. I signed off on it and they put in my name since I wanted to have access to it. We were trying out stuff and we wound up getting a lot of the equipment, more than we thought we'd need just to try to test things out during the trial period. There's a bit of struggle in trying to return some things, but other than that, everything's been good.

I got Bay Alarm for my grandma. I have a necklace that's beside her couch. But the main thing is having them put up periodically throughout the house, one beside the bed and one in the bathroom. If she were to fall and didn't have any way to use the phone and she couldn't really remember numbers, she could just find the button on the wall and push it. So, I really like the big button emergency. It's been a good experience. It's been used twice. One by accident, and one time, she hit it. They were fast to respond. They were real nice and talked with my grandma. It gives me ease of comfort.

They called me and asked if I planned on activating my device. I said, "Well, I thought it was already activated." Also. once I set the device off accidentally. They called me and said, "You okay?" I'm about as happy as I could be.

I'm happy with the Bay Alarm Medical. My friend is the one who has the alert and her complaints with it have more to do with cognitive decline and that they're not helping her because she forgets to take the button with her a couple of times since we've had the alert. They're always very professional, but they're friendly. When we call to do a test, there's no problem. My friend turned off the wrong light switch one time, so we had to reset. When we called them for instructions or help or information on another product, I found them to be very helpful.

My mom has set her Bay Alarm Medical off a couple of times and immediately, the machine talks to us and asks if everything is okay. Everybody that we've had to deal with has been quite exceptional. So far, so good. I have a little less hesitation not working out of the house now because she has a device and she wears it. I know that if she falls, she will press the button and help will come.

Having Bay Alarm, I'm no longer worried about falling or injuring myself or having a sudden heart attack because I just press a button and I get help. However, I was not happy with the way they introduced me to the system. I had to call up and ask a lot of questions to learn how to use it. When you test the device, the first thing that comes on is a recording that says, "If this is not an emergency, press the button again for several seconds." Later, I found out that you're not supposed to do this. Even though they tell you to do this, they then later on tell you not to do that. This is ridiculous. I had to have one of their people explain to me about it.

Bay Alarm Medical is good. I try to put it on before I go out of the house. Every day, I remember to put it on. It's nice to have it. It's convenient. Since I know it's doing its job, I forget about it.

I liked what I read on their account and I have been very happy with the people I've talked to. When I tested my device, their response was immediate. When I called them up and asked questions, they were very good about answering.

I was unimpressed with other medical alert device providers. I couldn't deal with them anymore. But Bay Alarm was polite and they didn't seem concerned that I was asking questions. That was good compared to other companies that simply wanted me to buy as opposed to explaining things to me. I wear their device around my neck and I've inadvertently pressed the button a couple of times. I got a phone call from them within a minute. Now, I wear it backwards so the bottom of the button faces my body. With the device, I'm slightly more confident walking around. I'm happy with the customer service.

I was in the bed one evening and I was playing Solitaire on my phone. I noticed that the right side of my face was starting to get numb. I pressed my button and a representative came on. The rep stayed with me until the emergency team came. Bay Alarm Medical sent emergency crews here within a couple of minutes. They were very nice and concerned. They took me to a local hospital and my issue was diagnosed as Bell's palsy. I'm happy I got Bay Alarm. With the device, I'm more at ease knowing that I have help right here at my fingertips.

I bought a system recently after a very bad seizure. I tested it and It took 5 minutes for an operator to answer. They reset the device remotely but that didn't help. The second test was again 5 minutes. I tried again later and the response time was 10 minutes. Their tech support said it was because my cell reception wasn't good enough. I use AT&T, the same company they use, and I always have good service. This leads me to believe that either the "poor cell service" reason was just an excuse for their staff's poor response time, or that the antenna built into the device is severely sub-par. Either way, 10 minutes is far too long in a real emergency. Local ambulance response is usually less than 5 minutes. Any delay risks brain damage or even death. They should take this issue seriously.

I have had a sos mobile button on a necklace for about 7 months. Tonight it just fell off from the necklace. There is a cheap plastic connection to the necklace. Fortunately, I did not lose the button but there is no way to connect it back to the necklace. It was cheaply made and defective. Very upsetting. My mother had a medical alert button around her neck for 10 years and it never broke. I am sure that I am not the only one this happened to. This cost $99. I will call them tomorrow and they better make it right. My button still works but what good is it if you can no longer attach it to a necklace? I don’t even wear it to bed because that is when I charge it. I always wear it under my blouse.

I've used Bay Alarm for the past 5 years for my mom. Everyone was always courteous. I didn't know what to expect when I called to cancel my mom's service because of her passing. They were just as courteous and helpful as always. I talked with Richelle. Thank you, Bay Alarm. Even though she never had to use it, I felt assured knowing she was protected. I would recommend this service.

I called Joseph who was a tremendous help getting some of the information changed regarding my mother (who has the Bay Alarm system at her home). Give Joseph a raise. He did a great job! I would definitely recommend Bay Alarm to other people.

I purchases the mobile plus SOS package with caregiver tracking and fall detection for $39.95/month plus lockbox. The set up instructions were easy and initial tests were answered promptly, even in an area of a building where I didn't expect great cell service. To me, so far -- I've had it one month -- the best feature aside from the fundamentals, is that if the alarm button is accidentally pressed, there is no charge. Some companies have a charge if you surpass a certain number of "false alarms". The device is sensitive so it takes a little getting used to to find the best spot to wear, carry, or attach it. (I have a pacemaker so I opted for the belt clip). Everyone at the call center is friendly, efficient and polite.

Bay Medical CONTINUES to make fraudulent charges using my stored credit card credentials. Bay has made it impossible to cancel services, and is actively participating in "Elder ABUSE/FRAUD". Please cancel services for my mother, **. This has been a horrible customer experience. Please please please assist.

Just received the package and it was easy to install. Had to call for help with lockbox but they were very helpful and I achieved success. They do provide very good instructions as well. I did test the system and their response time made me more secure in knowing that my spouse would be protected while I was gone. If you are able to pay for the entire year, you get one month free. I added the fall protection which added $10 to the $29.95 for total of $39.95.

I called Tech Support with mobile app question. John A. was extremely kind, helpful, and thorough. He walked me through the complete process of setting up and testing my new alert system. Thanks a lot, John! You were a BIG help. I hope everybody else at Bay Alarm is as supportive as you.

My sister got my mother the wearable device that can connect her to the operator at the push of a button. My mother never wears device because she complains that it turns on by itself. I did not believe her until I wore the device around my neck: it sent an alert after 2 minutes I wore it and I was only sitting down talking to my mom; it has a motion sensor that supposedly activates the alarm automatically when it detects a fall; however sensor appears too sensitive and any sort of motion appears to set it off. My mother says that medical alarm unit is for bedridden living mummies who hardly move at all...

I just wanted to let you know that I had to update my credit card info and change something on my account and the people that helped me were kind and very helpful. I like that someone answers the phone and I didn't have to push a bunch of numbers to get to a live person. Both people that I talked to were very sweet and very helpful and informative. I appreciate the peace of mind knowing that my Dad will have someone to talk to if he falls. Thanks to Jessica and I don't remember the name of the first man I talked with, but he was great as well.

Alert system works as they describe it my issue with them is customer service. A lot of confusion about which item is causing alert system to go off if not done by you. Also when there is an item problem message doesn’t get transferred to correct place and there were alerts sent to everyone on list. Difficult to get through to get a problem like that get taken care of.

The service Bay Medical provided was great. The few times it was used, the service was very prompt and given in a very kind and calm way. And when we tested the system on occasion, it was always an easy process. The return process was easy and the customer service representatives are very nice, professional, patient, and helpful!

I’m shipping back the base unit and has some questions, so I called - it took a while to get an customer service person, but it was a Monday after the holidays so I waited. My questions were answered in detail, so I’m happy!

Very easy process to order and set up. Every time we did a system check the BAM person was very professional, kind and immediate. The equipment is simple and reliable. Would recommend to anyone! The pendant was easy to use and we ordered a beautiful charm to snap the pendant into and made a nice necklace if you did not know it was a medical necklace!

On Dec 21st (Monday) I spoke with a saleswoman. I wanted to purchase the services for my cousin Carolyn **. She was in the hospital and coming out shortly. The sales woman assured me that the unit would ship that day or the next and it would be 3 to 5 days in transit. So I ordered the unit and service. No shipment that day or the next so I called and was told by customer support that the unit would ship on Tuesday or Wednesday. No shipment. On Thursday I called again and was told the unit would ship today. Today I received an email saying a tracking number was assigned but no record of the item in the postal system, just a record of the tracking number. The saleswoman said it was being shipped UPS. The shipment is actually being shipped via USPS.

I tried to call Customer Service multiple times between Dec. 7 and 22. I sat on hold for an average of 20 minutes each time before giving up. Finally, after 25 minutes on hold Dec. 22 June answered the phone. She was professional and polite, but unfortunately was unable to answer questions related to a Nov. 25 issue (I was promised a call on this issue which I never received).

Would have given 5 stars but the wait time to get a live person at Customer Service was excessive yesterday and again today. Once Customer Service Rep came on phone, service was excellent. Generally Bay Alarm has excellent response times to alerts when they are set off!!

We purchased Bay Alarm system when my mother insisted she wanted to remain in her home. The alarm system worked great for my mother. She had fallen in her home and was stuck between the chair and table. Bay Alarm contacted us immediately and we were able to get to her promptly and help her. They stayed on the line and relayed from us to her on the estimated time for us to arrive. It helped relieve her anxiety knowing someone was on the line with direct communication.

My customer service rep. John was extremely knowledgeable and patient. Had several questions and he answered all my questions. Thinking the setup would be difficult, he walked me through the setup process with clarity and ease. I appreciated the experience. Thank you.

Thank you for your assistance and general kindness and professionalism. We know we can count on you to be here when we’re in trouble... You folks are amazing and I know Betty is well taken care of with your help!

Once I reached the service department, all went well and promptly. Agent was knowledgeable and friendly. BUT I called on Wednesday and didn't hear back until I called again on Monday. For a company selling emergency help, this was unacceptable.

The representative that helped us was extremely knowledgeable and very patient. My mother's alarm had been damaged after a power surge/lightning storm and I did not realize it was not working. She was sent a new one. We set it up yesterday with the help of a customer service representative and we could not have done it without his assistance.

I called customer service and spoke to customer service and technical support Both representatives were knowledgeable and very polite. The start up test went perfect. All of my questions were answered and very easy to understand, thanks to your associates.

I spoke with a young man to receive help with activating our 4G LTE GPS device. He was very professional and easily took me through the steps to get the device up and running. He also clarified questions I had about the device and the Caregiver Tracking App. He was very knowledgeable about how the device worked and patiently took me through the steps needed. Since I am elderly, he needed extra patience--bless him!!

Finally setup system for mother. Setup support was awesome. Then realized I had been charged for 4 months prior to setup. No one mentioned when I purchased and agreed to contract that it needed to be set up right away. Don’t think it’s fair that I was charged and unit was still in box. Billing had no empathy for the fact that an older person could not set it up. All I ask is for where it states that I must set it up within a period of time. Billing was rude and not very understanding. Unacceptable. I hope to see the contract in my email as I ask the billing agent to send. Karl

People were kind and very helpful! They all did a great job. I had times where I hit the help button in error and the person that came on asked me if I fell and was I alright. The service is well worth the money since they are all so kind and helpful. You can tell they are compassionate people and want to help the person that has fallen.