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Bay Alarm Medical

Bay Alarm Medical

 4.6/5 (3473 ratings)
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars
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About Bay Alarm Medical

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

For over 60 years, Bay Alarm Medical's singular mission has been to protect the most important things in life: family, health and independence. We pride ourselves in providing the highest level of safety, honesty and customer service. All of our clients are fully protected with industry-leading medical alert systems and backed by one of the nation's most reliable 24 hour medical alert emergency call centers.

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    Overall Satisfaction Rating

    • 5 stars
    • 4 stars
    • 3 stars
    • 2 stars
    • 1 stars

    Pros

    • GPS technology
    • Optional automatic fall detection
    • 30-day free trial

    Cons

    • Add-on services can get expensive

    Bottom Line

    Bay Alarm Medical offers a comprehensive menu of products and services without long-term contracts. Add-ons can get pricey, but there are budget options to cover the basics.

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    Bay Alarm Medical Reviews

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    Page 3 Reviews 15 - 25
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 3, 2020

    I spoke with a young man to receive help with activating our 4G LTE GPS device. He was very professional and easily took me through the steps to get the device up and running. He also clarified questions I had about the device and the Caregiver Tracking App. He was very knowledgeable about how the device worked and patiently took me through the steps needed. Since I am elderly, he needed extra patience--bless him!!

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 2, 2020

    Finally setup system for mother. Setup support was awesome. Then realized I had been charged for 4 months prior to setup. No one mentioned when I purchased and agreed to contract that it needed to be set up right away. Don’t think it’s fair that I was charged and unit was still in box. Billing had no empathy for the fact that an older person could not set it up. All I ask is for where it states that I must set it up within a period of time. Billing was rude and not very understanding. Unacceptable. I hope to see the contract in my email as I ask the billing agent to send. Karl

    4 people found this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 23, 2020

    My experience with Bay Alarm Medical was positive and we had no problems with the equipment. I did have an issue with billing when my credit card on file expired and charges accrued. When I no longer needed the service and canceled it a few months later I was billed in error for months in excess of the length of time I had the service. To their credit they corrected the issue over the phone.

    Bay Alarm Medical response

    Hi Paul - Thank you for taking the time to share your experience with us. We are glad to hear everything was taken care of in regards to your billing case. We are always happy to help and make sure things are taken care of properly, especially if there is any error on our end. Thank you again for your feedback!

    Best regards,

    Bay Alarm Medical

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 21, 2020

    Spoke with Karina who could not have been more helpful. She knew the product I needed to order, and processed the order quickly. She was a very considerate person. She confirmed shipping addresses, when it will ship and approximate delivery date. Thanks.

    Bay Alarm Medical response

    Hi Maria - Thank you for sharing your feedback regarding your recent experience with Karina. We are so proud to have her on our team and she truly appreciates your kind words. Thank you so much! Please let us know if there is anything else we can do for you.

    Best regards,

    Bay Alarm Medical

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 19, 2020

    We used Bay Medical for 5 years, no problems at all but don't need the service anymore since mom has home care now. The customer service line is a little slow though (maybe due to Covid?) And it took a couple of weeks to get a refund credit back on her card.

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 13, 2020

    Box did not work no matter what we did. Took a long time waiting on hold for technical support. Was thinking for a moment to cancel the service. But Alexis made the difference. She was professional & supportive and took care of the problem by having another unit sent out ASAP. And did not feel rushed with her when asking questions. I would give her 5 stars.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 9, 2020

    The rep did an excellent job correcting a billing issue because an automatic withdrawal of payment each month wasn’t working with my bank account. It should work now. Thank you to the rep from your company. Also my sister for whom this system was set up for just fell recently and it worked! Excellent work, Bay Alarm!

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 9, 2020

    Bay Alarm is an awesome company. They have responded so quickly to help my parents whether the alarm was accidentally triggered or it was an actual emergency, which we have had 3. Highly recommend their services. Everyone is extremely helpful, kind and considerate.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 4, 2020

    I spoke with John. He was very helpful and helped me locate my medical clip on unit. (It was in my robe.) He was very helpful and sent me a reverse notification beep so I could find the unit. He did a great job! Thank you.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 21, 2020

    Had several question about a new Bay Alarm Medical system. Took about 10 minutes to reach a Customer Care person, but they were very helpful, answering all my questions. I would recommend this company based on price and customer care service.

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    Bay Alarm Medical Company Information

    Company Name:
    Bay Alarm Medical
    Company Type:
    Private
    Year Founded:
    1946
    Formerly Named:
    Bay Alarm Medical
    Address:
    2600 Stanwell Drive
    City:
    Pacheco
    State/Province:
    CA
    Postal Code:
    94520
    Country:
    United States
    Website:
    www.bayalarmmedical.com