Bay Alarm Medical Reviews

I am very happy with my Bay Alarm System. There is one thing that needs to be corrected. When I press the "help" button, I cannot understand the person at the other end that tries to verify my address, but that person can understand me. Thank you.

When I awoke and was not able to get out of the bed due to extreme weakness in my legs and also feeling very dizzy, you answered my call immediately, summoned the medics and also notified my two daughters. I was taken to the hospital where I stayed overnight so they could monitor me and determine I would be able to return home with additional medication.

So far, I haven't had any problems. Setup was easy and so far my tests were quickly answered without any problems. I have not had any emergencies so I cannot comment about this.

So far, so good. Easy to set up, test ok. The advertised unlimited use, I thought it was going to have a GPS type system. I was unaware the system must be transported to a new locale.

I just recently started using Bay Alarm Medical and haven't as yet had to use their services. I love the security that they provide me and I thank God that I have it. I would recommend that any elderly person should get their service.

So far, I have not had to use the alarm, but having it makes me feel very secure. I fell after a total knee surgery and had to have it redone with fractures and torn ligament.

Each time that I have done a test call, it is very hard for me to understand the operator that answers. I told her that today and she came across a little better (the voice seems jumbled). Also, it seems to be quite a pause after the machine recognizes my call until the actual operator asks how she can help (it was about 2 whole minutes). If I were in a dire emergency, this would seem really long.

I'm glad I am paying to have my mother feel safe. At first she didn't want to have the alarm system, but now I know she really is glad to have it. It gives her more freedom to work in the yard, knowing that help is close if she would need it.

My 96 yr old mother lives alone and I insisted that if she continues to do so that she wear a First alert necklace. She did press it once; the team responded immediately, followed by the fire department. It is a great, inexpensive way to keep your loved ones safe.

Sometimes when contacting a company or their customer service department, you feel as though you are a bother. This has never been the case with BAM, whether my form of contact has been through an email or phone call. Emails have always been answered back quickly and phone calls always end with a friendly voice asking if I need anything else or telling me to call back when/if I do, and I really feel they really mean it.

We feel very secure and it's very affordable and reliable. We recommend your service to all our friends. Fortunately, we have not needed to alert your services.

Personal Response Emergency System and Necklace. Easy set up and immediate response of operators. All necessary information and help available. I'm happy with the system - very clear voice and no interference.

Every time there is an issue at my mom's house, we get the call from Bay within seconds and it is a no nonsense to the point message. Thank you.

I recently subscribed to the medical alert service for my mother. The personnel were very helpful with all my questions and concerns. They helped me through the process in a quick and trouble-free way. When the device arrived, I made a call back to them and in 5 minutes the installation was completed and my mother was giving it the initial test run. We are very satisfied and recommend Bay Medical to anyone who wants trouble-free security.

This alarm was for my dad in Cherryville, NC. He is now in a nursing home and cannot use it. We do not know if he will get to go home or not. He only used the service for a month or so, but it brought great peace of mind to his daughters to know he had it. The only problem is he paid for a year and only used two or three months.

Salespeople were so laid-back and wonderful. They didn't constantly call and annoy me as other "brands" did. I have not had to use the emergency call, but feel confident of them if I needed them.

All people we have spoken to have been very professional and ready to assist when we have questions. Feel safe when using the system. Would recommend to others.

I'd just like to recommend this service to any family who is concerned about the well being of their senior parent. My mom lives with us and is 88. She's just fine, but still when I leave the home for a day, I'm reassured to know that help is just a button push away. This has greatly reduced stress in our lives and adds a responsible way to respond to the demands of getting older.

I've been very happy with the system. The response to test alarms and my great grandson's accidental system test has been rapid and courteous. I would recommend this system to others.

88-year-old Mother fell out of her bathtub and bruised a few ribs and arms a day before I went to visit from Florida to San Diego. Hospital stay for a few days then a hospice for a few more, and finally back home. I purchased your devices, door lock box, etc. and put the family's minds at ease. Thanks!!

I had not had an actual problem but did call by accident and the service was very satisfactory. The person answered quickly and was very pleasant even with it being a false alarm.

Within a month of subscribing to the service on behalf of my elderly mother, she fell and could not get up. She used her alarm and Bay Alarm Medical did exactly what we documented - calling every point of contact, relaying her status (she was down, but not injured) and getting the fire department to her door. Being 600+ miles away from mom is so frustrating, but I do sleep much better knowing she has a lifeline.

After several months I still have not been able to get the alarm hooked up. I returned the original alarm I ordered because I thought it was malfunctioning. I was sent a replacement, only to find out my phones were malfunctioning. I ordered new phones, which corrected that problem, but I still cannot get the alarm hooked up so it will function. I have a bundled system with my phone company for phone, TV and computer. Bay Alarm told me to plug the alarm into the modem, but there is no place I can do that. I had my daughter come over to see if she could figure out what I was doing wrong as she is very tech savvy. She said it won't work with my phone system, but CenturyLink advised it is compatible with their system. So I've been paying for several months, but I can't use the system.

We've been very pleased. Thank God we haven't had to use it, but the tests we have done have been great. We feel very confident that in a real emergency, we will be glad we have Bay Medical.

So far it seems to be working out. There have been a few false alarms by accidentally pressing the button and immediate response so that's good.

When I called to be put on test mode, the person who answered the phone was very nice, and the person who answered the test of the pendant was wonderful also.

I was so grateful for Bay Alarm when I called them shortly after we signed up for the service and I could not reach my 90-year-old mom by phone. It was a huge relief to have them offer to contact her in her apartment and let her know we were worried. When they could not reach her, they called me back and we arranged for them to contact authorities. Happily, she was found to be fine. Bay Alarm was so helpful and even called me back to tell me she was okay. Then my mother called me to yell at me for making such a fuss. The peace of mind for family members is worth every penny. The operator was so kind and helpful. I only wish we signed up sooner.

I tried to order a medical alarm for my 91 yr. old mother that is easy to install and use; and in case she doesn't like it or doesn't use it anymore, I will not be obligated to keep it under a certain contract. Bay Alarm Medical was easy to order, arrived fast and was easy to install. We tested it on a Sunday and we got a response pretty fast...The responder was courteous and patient with us. We assured him it was only a test and he told us no problem, just try to make sure it works. The pendant is small and easy to use. I would recommend this service to anyone who does not want to spend a fortune and sign yearly contracts and still feel confident that he/she will get help if needed.

When dad passed away in February, we knew we needed extra care for mom. She has some medical disabilities (uses a walker) and cannot do steps. She will not leave her home, so the next thing was an alert. We searched the internet and came across Bay Medical. It was easy and fast to order, and was delivered within 2 days. Easy to set up and the operators were fantastic!! Mom had a storm that took out the electric and she was afraid that her alert would not work. She called Bay Medical and was assured that it had battery backup and would still be usable without power. That made her feel very safe.

Setup was very easy and fast. Within 5 minutes, I had the equipment installed and tested with the monitoring center. My mom is very pleased with our choice.

I rate your company very good. I’m glad I received your services. Keep up the great work. I have used your services on a couple of occasions, and it really helped me out in a time of need. Thank you.

After much research, I purchased two alert necklaces from Bay Alarm Medical for my aging parents. After testing the alert system to make sure the necklaces worked and the system was plugged in correctly, I was more than satisfied that I made the right choice. Less than 20 seconds after the buttons on the necklaces were pressed, a voice was heard from the receiver asking if help was needed. Not only was the person we spoke with pleasant and professional, he was patient and attentive. I feel much better knowing that my parents will have this extra help if they ever need it.

I got it for my mother. It gives me peace of mind and her freedom to live alone. I got her a cellphone - this is just added security.

We purchased this system for my mother, and we are very happy with it so far. Luckily, we haven't needed it in an emergency yet. I am sure it will help out if there is a problem. It was very easy to install, and didn't take long at all.

I bought a system as my husband was falling. It was easy to order, easy to set up, and the monitoring is great. We get great coverage in our home, all the way out to the mailbox, and every corner of the backyard too.

Very satisfied with Bay Alarm system. Quality product. When tested, the staff on call was very good. Easy to set up and very easy to use. Would recommend this service.

My mother, who lives with me, has a Bay Alarm Medical unit in her suite. Recently, our electric was off and Bay Alarm was right on top of things! They called to make sure everything was alright. This company is wonderful and gives us great peace of mind when we're away from home.

Customer service reps are wonderful! My siblings and I purchased the service for our parents and it couldn't have been any easier - from ordering to installation to testing the system... It was easy and, most of all, pleasant. The unit arrived very quickly. The directions to install were pretty clear and easy to understand. The person answering the first test call was very nice. Highly recommend so far!!!

Bay Alarm quickly shipped the alert unit we ordered. Although my technical skills leave much to be desired, installation was a breeze and it works great. The only suggestion I'd make would be to improve the speaker a bit. It's loud, and for good reason, but the sound of the operator's voice is a little more distorted than one might expect. Back to the good stuff, Bay Alarm staff has always been professional, engaging and eager to help.

I purchased the Bay Alarm Medical alert service for my mother who lives alone. She has fallen several times, but wished to remain independent in her own home. This purchase helped her to achieve her goal.

I prepaid for this service for my father who is 85 years old. He lives by himself and has fallen a few times in the past. When I received the unit, I took it to him and set it up. It took less than 5 minutes and we were doing a test with the Bay Alarm Dispatch Center. He hasn't had to use it yet, but wears his necklace 24/7. We both have peace of mind.

We are happy and feel secure with this device. One great feature is the freedom of hearing the helpful voice from different areas of the house. Thank you!

Thankfully we have not had to call for help and have only done the monthly testing. The responders have been very quick answering the alerts and wanted to be very sure that everything was OK here.

As a new customer, our experience has been very positive. Setting up the system was easy and the staff at the answering center are professional and friendly. Having Bay Alarm Medical for my mother has eased my concerns and made my mother more comfortable living on her own.

The service is excellent. My only additional wish at the moment would be for a protective cap over the emergency button so it does not get triggered so easily by mistake.

We are new to the system but so far, the equipment arrived as promised, on time and in good shape. The test of the equipment went well.

The pendant has worked just as we had hoped. My mother is more confident in living by herself because she knows that she can have help on the way in just the push of a button. She is 91 years old, still lives alone and loves her independence. Bay Alarm Medical is helping her live more productively.

Bay Alarm Medical is everything they say they are! Their unit can hear a person in the far corners of the home. There's nowhere in the house that I feel unsafe. Thanks to the handy, easy and inconspicuous necklace with a push button, I have the peace of mind that help will reach me if I ever need it! Thanks Bay Alarm!

I have been with Bay Alarm for about 3 months. They are on top of their game. They call me if something goes wrong with the equipment just to make sure I am alright. I have traveled with my equipment from CA to AZ. It was so easy to set it up at my daughter's home and made me feel safe while my daughter was at work and I was alone. The customer service excels. If I have a question, I can call my rep. Rachel and she will do whatever necessary to help me. MY other company was not as helpful. I would and have recommended Bay Medical to friends and family. They're great!!!

Very satisfied with the system. My mother is very comfortable knowing she is connected. We do a check every 1st of the month which she looks forward to and it gives her additional feelings of security. Thanks!

Since ordering Bay Alarm, we have used it 4 or 5 times and have always received quick and friendly service. I would recommend your system and service to others. Thanks for your reliable service.

Unfortunately, only about 2 weeks after installing my parent's alarm system, we had to use it. My mother fell in the middle of the night and broke her hip, and a few days later, my dad fell and had to have 10 staples put in his head. Both of them are 84 years old. Bay Alarm was so responsive and helpful. I don't know what we would have done without them. I couldn't be happier with the service.

Always on top of the situation. Even check up on power outages. Perfectly happy with the services. I highly recommend this company. Such a reassurance while still able to live alone.

We got this system for my mother. Recently, she accidentally pushed the button on her wrist bracelet and within moments she received a call from the central station asking her if she was okay. She explained what happened and they were very understanding. We hope to never have to use the service, but knowing that they are so responsive puts my family's mind at ease.

I bought this system for my 89-year old mother who lives alone. Bay Alarm's unit arrived on time and was easy to set up. I have tested it and they responded within 3 seconds stating my mother's name and asking if things were okay. It's a comfort knowing mom has help a button push away in any circumstance. Now if I could only get her to also start carrying a cell.

I have great things to say about Bay Alarm Medical. I have had to use it once, thank goodness, but there was the response team on it very quickly. I am very satisfied with the service it provides. I would absolutely recommend it to everyone.

I accidentally hit the call button. The responder was so nice and understanding. Love the peace of mind this service gives me. Thank you so much.

I had occasion to temporarily relocate from FL to ME. I emailed my new info to Bay Alarm and within four hours when I tested it, they had my new info.

Great products and customer service from Bay Medical... Paperwork with call list access info and vital info was easily handled with the help from the support staff. Thanks again.

Customer service was great. I would recommend this product for any loved one living on their own. It gives the peace of mind knowing help is only one touch of the button for aging parents who want to feel safe, and to continue with the quality of being independent and staying in their homes. Setup was easy, testing went smoothly, the person who answered the test call was great! Very nice, personable, courteous and gave me a great feeling of we made the right choice by choosing Bay Medical alarms! Thank you for the peace of mind knowing that you are available to assist by a touch of a button.

Had to use service once already for actual emergency. Very satisfied with the experience. Bay Alarm staff responded to emergency alert promptly and dispatched paramedics promptly.

So far it has worked great. I live alone and this gives me peace of mind knowing that when I push the button, help will be on the way. My son that lives beside me works and is out of town a lot, so this is important for me to know help is only a button away.

I check my system at least once a month - both remote and at the station. I was cleaning out the shed in the back when my brother pulled up. My neighbor came anxiously running over and a fire truck pulled up. It seems I accidentally hit the alarm button on my wrist while moving something. My cell phone was charging, land line was in the house. I didn't know anything till the militia showed up! I was very apologetic for the false alarm, but extremely happy to know the system works. I'm so glad I have this. Thanks, Bay Watch.

I talked with a lady and told her I had ordered a system last week but did not get the tracking #. The lady pulled up my account, gave me the track # and said my order will be here Friday. She was very professional and courteous.

When setting up my system, your customer service operators were very helpful. System seems very easy to operate and makes me feel safer in my own home.

I actually obtained this service for my 98-year-old mother. Fortunately she has not found the need to use the emergency service. The system is very easy to set up and the staff was friendly and helpful. Although the speaker on the base unit is very loud and it is not very clear so it is difficult to understand the operator. Also, it would be nice to have a wristband mounted emergency button. The button is also too sensitive which makes a false alarm a real possibility. Overall, very happy with this system.

I am so pleased with the service and price that Bay Alarm Medical provides. It allows me to stay in my home and give my children peace of mind. I would recommend to anyone who needs added security for their health.

Everything was easy and straightforward. I talked to customer service and they were very helpful and courteous. Testing was easy and I felt so much safer now.

I haven't had to use it, but the test worked great. I received immediate response from operator. I would definitely recommend to my friends. The price is very reasonable.

Thankfully we haven't had need of it yet, but it's been great having the peace of mind that it's there if something should happen. The staff has been very friendly and helpful when I have called them on the phone.

Simple set up and easy for my father to understand and use.

I ordered this alarm system for my two 89-year old parents in April. The product was delivered to their home and was easy for them to set up. They have, thank goodness, not had to use it yet for an emergency, but check it occasionally to make sure it's working. My father wears his swimming everyday and has had no trouble with the alert button. This product has given me peace of mind that they are able to reach help and my parents feel much more confident living on their own. Wish I had purchased this gift for them long ago. Very cost effective, the equipment works well and is easy to use. Also, the lock box gives the emergency worker the ability to reach them if a problem arises. Great product.

I ordered service for Ellen **. She passed away last week. I have cancelled the service and returned the equipment. No further billing should be done. Thank you so much. You provide a good and reasonably priced service.

We have been very happy with the service and feel very good about having the safety and security of the system available to us. We would recommend it to our friends.

This service has been great! All it says it is. Good if you go back and forth between locations. Their word is good. Try it to see for yourself.

I purchased the alert button several months ago and only recently did she use it, but both times times, the system worked just as promised, and help arrived in a timely fashion to help her out. The first time, they did not have numbers to call the family although I thought I had provided this when I applied online. But I spoke with someone on the phone, they took the information and the next fall, my mother had all of us received phone calls immediately and we were able to meet the EMTs at her home. Thanks for being there for my mom.

Set up was easy and the dispatcher was helpful with the test. The button works well over the whole house and the customer service on the phone is great.

I purchased the Bay Alarm equipment and monitoring service in April for my aging mother. The equipment was easy to set up and the Bay staff was very helpful with the monitor link up and test. My mother feels at ease having someone there at the touch of a button if she ever is in a situation that requires urgent help.

I researched a system for my mom who is disabled and lives alone. I have found Bay Alarm to be the best value. It is easy to install and the staff are very helpful. So far so good.

We purchased this system for my father-in-law who is 90 years old. He loves the system and surprisingly makes sure that he has this on at all times. He and we are very pleased with the ease of setup and getting connected with Bay Alarm. With my mother, we had used another system and service, and I would recommend Bay Alarm over this service anytime. Thank you!

Although their terms and conditions stated that when you cancel early you do not get a refund of your money, I spoke to customer service and they understood my complaint and agreed to refund my unused balance. Very good PR.

My father died three weeks before my three-month initial period was expired. I called the day after his death to disconnect the service. Because I mailed back their useless plastic station six days into the next period, they billed me for an additional three months. My phone complaint got me back two months. This company felt justified in charging me for one month's support service for nothing but a plastic box that did not get back to the post office quickly enough after a family member's death. Be very careful what you sign up for here. There is no compassion (just greed).

When I purchased the product, there was to be no shipping charges. The product was returned unopened and received by them on 4/23/2013. My account was not credited even after 17 days. I had to call and then wait for a return call. I was told they didn't know why I had not been credited. I had in fact been charged shipping and was told they would not be refunding it. She said free shipping was not noted on her screen to which I responded that apparently that was the fault of the salesman. I asked to speak to a supervisor and was told she was the supervisor. I asked to speak then to her boss and was told there was no one else I could speak with. I called back again and spoke to another person who put me on hold until he connected me to someone who could help me. When he returned to the phone, I was told I had to write to their corporate office. I feel Bay Medical didn't handle my transaction in a professional or caring manner.

I feel that my mom can get help when she may need you if she ever falls or anything without communicating when I told you that she can't speak except okay. Your customer service was polite. I do have to do another test to make sure the battery is okay.

We were extremely happy by the immediate response we received after setting up and testing the Bay Alarm system. The response was prompt and the dispatcher was very friendly and efficient. We would recommend this system to anyone looking for a competent and professional medical alert company.

Living out of town from my dad, we felt getting the Bay Alarm was a great Idea. Within days of having it, my dad fell and pushed the button and it worked great sending him help. I received, hooked up and started up the unit I purchased for my dad. I had no major challenges getting it going. I even called the help number for start-up support. We were able to do a test alert and hear how the system responds.

My mom took her first fall since she began wearing the medialert bracelet. Unfortunately, out of concern for "bothering" us, she delayed pressing the button. But upon her activating the alert, she was promptly greeted, triaged and reassured by your call specialist who immediately notified us. Thankfully, Mom wasn't injured - her pride took the largest blow.

This is a follow-up to a complaint. Within two days, I received an email from Customer Service concerning the complaint I had written about Bay Alarm Medical Alert. I have been advised that my refund will be processed as soon as they receive the returned unit. Thank you.

After posting my review the company responded promptly and courteously. We were able to discuss the issue in detail and the company was generous enough to resolve the issue. My faith has been restored in Bay Alarm.

Set up of the base device and wristbands were very easy. 911 operators were very professional. Only one problem was that if the female 911 operator responded to the alarm and she spoke too close to the microphone, her voice over the base unit was very distorted. All in all, everything worked fine.

My mom accidently pushed her button while she was leaning over the washing machine. The operator called my mom first and did not get an answer so she called my phone next. When she got no response, she went to the next name on her list. This is just the way the process is supposed to work. I was very pleased to know that in the event of a real emergency, the Bay Medical alarm system will work just fine!

I received, hooked up and started up the unit I purchased for my mom. I had no major challenges getting it going. I even called the help number for start-up support. We were able to do a test alert and hear how the system responds. This greatly increased the confidence level of my mom as she watched it work.

I now have peace of mind. Now, I feel a bit more reassured knowing that my elderly grandmothers have a form of help if they need it. Bay was the best deal around and they have multiple languages, which is crucial as both of my grandmothers speak Chinese. I would recommend this for anyone with elderly people they care about.

My mother-in-law is in another town, and my husband and I can't be there for her all of the time. She recently had knee surgery but needs surgery on her other knee as well. She has two hyper dogs, and we just worry about her safety. She also lost her husband so she lives alone. She has fallen in the past, and just having this system there at her house gives us peace of mind, knowing if something devastating happens, we know she will be taken care of, as well as letting us know what is going on. It’s a great system that is loud enough for her to hear even if she is in the basement.

I was happy when I called to set the unit up and also when I had to switch her address, the employee was very helpful. The first unit was shipped, but sent to the wrong address. I called Bay Alarm, and they were helpful and sent another unit. In the meantime, the original showed up so I returned that unit. The family member feels safer having this unit available. I called on a Sunday and someone did return my call and helped me with the unit.

Just days after installing your system and testing it with your company, my wife accidentally set off her system by lying on it. She received a call within 10 seconds of her accidental alert from Bay Alarm Medical. They asked her if everything was OK, and she reported the accidental set off. Better yet, later that night, Bay Alarm Medical called her again by phone to make sure she did not need anything. Great service.

I needed help on trying to figure out how to change my wall mount from the red and white plate on it to the neutral color plate. I set the unit off trying to do it myself. I called but will not go into what I went through until I was able to reach Rachel. She actually got the same part and we went through everything. And we went over and over until we both decided that she would send me a new one with the neutral plate already installed. With her total caring and wanting to help a frustrated customer especially with her quiet and non-frustrated voice, she made a new customer a permanent customer. I have had some real nasty customer service people, ha, service jerks. Rachel deserves any type of appreciation that you are allowed to deliver to/for her. Being 69 years old, we say things today that are not supposed to be said today not politically correct, of which I said some but I do not care. She deserves thank you no matter how it is said. Thank you, Rachel.

I purchased a monitoring system for my 97-year-old mom so that she can call for help if she should happen to fall when I'm at work or out grocery shopping or doing other errands. The system was easy to install. It just needs to be plugged into a phone jack and also into an electrical outlet. A test is then run to determine that the equipment is up and running. A trial is made by pressing the "alarm" button on the console and again by pressing on the button worn around the neck. In each case, the call was answered promptly and courteously and it was confirmed that our system was in proper working order. We also completed a form with details of my mother's medical condition so that any responders would readily have that information. This information is also posted in a prominent place (usually refrigerator door) so it is readily available to anyone having to come to the house in answer to an emergency.

I used your customer service to choose the equipment. They were kind and helpful. My mom received her equipment a couple of months ago. It was easy to set up. She tested the device and it was very clear what she should do if she pressed the button. When she did press the button, she understood the directions and the person was friendly. She received both the wrist and the necklace model and she was comfortable with both.

The alert system seems to be good, but I am on the second lock box and I can't get either of them to work. They did answer my first complaint quickly and sent a new one. Unfortunately, I will have to call again. The instructions for setting up the lock boxes do not seem to match the box. Items don't work the way it says and a piece they mention on the second box isn't even there.

We decided to get a medic alert system after my mom fell and fractured her arm. She received the unit quicker than expected even to Hawaii. Although the instructions for setting up the unit was missing from the box, I called customer service and one was emailed to me immediately. When we tested the unit and monitor, the operators were cordial.

My niece and her husband come over to set up the unit when it arrived. During the testing and a subsequent alarm (by accident), the people who responded over the call box were helpful and courteous. It gives me great peace of mind to know help is so easy to get. I am 81 years old and recovering from a recent hip replacement. My doctor suggested I get an alert system. After researching the various companies, I found that Bay Alarm Medical was the best.

I was not able to immediately set up my alarm system upon arrival. Bay Medical called me in a few days to find out why I was not online yet, if I had received it and if I needed help. They walked me through setting it up and testing it out. I was impressed with the level of customer service.

My 93-year old mother's unit went off in the middle of the night for 2 consecutive nights. She was scared out of her wits by this. I called the company and the representative instructed me on how to reset the unit and explained that there may have been an interruption in power that set it off. It has worked fine since resetting it. My mother is doing fine and now knows that she can call anytime she has questions.

I received my package and it was very easy to set up. I am wearing the necklace all the time and hoping I will never need to use it. I feel so much more comfortable knowing I have it and am not alone. My children are all very happy that I decided to purchase the alarm since I am alone.

I bought a personal home medical alert system. Set up only took a few minutes. When I called in to check to see if service was hooked up properly, they were very helpful. The system was purchased for my mother who was hesitant, but she now loves having the protection. Ordering this product online was very easy, and an 800 number is set up if you have any questions.

I bought an emergency alert phone system for my grandmother. They were very easy to use. It was a quick ship, and they had great customer service. The product had easy to understand instructions that took no time to install. I would recommend this product and service to anyone that needs an alert system. I hope we don't have to use it, but I feel assured that this will be there if we do.

We have only had the need to test the system and the person on the other end of the phone was helpful and friendly. On one occasion, Bay Alarm called to advise that the system wasn't charging, and sure enough it had gotten unplugged. That bracelet seems comfortable and we like that it is waterproof.

I ordered this system for my mother who recently fell and broke her hip. She could not get help for 3 hours until someone came home to their condo. If she had Bay Alarm, help would have been there in minutes instead of hours. So my mom came home from rehab yesterday and I set the system up in less than a minute. It took less than 5 minutes to test the system. It is extremely easy to work even if you have no experience with cell phones or computers. You have help at the press of a button. That's easy.

The ordering process was simple, and the customer service representative was very helpful. Delivery happened as expected, and installation is easy. The testing, to be sure that everything worked, was very comforting and reassuring for my mother. We tested the base unit, pendant, and wristband; everyone was happy to take the call and complete the test.

The plan was the best experience. It was inexpensive, and the people have been easy to work with. The only con is that it is hard to hear me from some of the rooms in my home. That is of some concern to me. I would also wish the alarm button was a little bit smaller. I don't like to wear the necklace because I cannot wear my other necklaces, and so I wear it on my wrist.

I had no problem and received the equipment very quickly. I accidentally hit the button while unpacking. I found out how quickly someone answered and was very understanding. The only thing I don't know is whether I can wear it in the shower. I do feel more comfortable being alone wearing this around my neck and can get help.

Customer service was very helpful in providing instructions on how to activate the second user button device. Also, they responded well when informed that we requested two wrist bands, instead of the pendant and wrist band sent. The replacement wrist band arrived several days later. The activation instructions that were missing in the original mailing were included in the envelope.

I received good information when checking usage. I hope I don't have to use it, but I’m relieved to have it in case of an emergency; I am 89 years old and I live alone in my apartment. The installation was very simple with the exception of the lock box. A new doorknob had to be installed which was done by my apartment maintenance.

I have to admit, I was very tentative when I chose to go with Bay Alarm. I was purchasing this for my grandmother, and they were the one company I had never heard of. But in reality, they were the best over the phone with my questions and concerns. The unit was easy to install and test. My only concern is, sometimes, when we do the testing, it's almost so loud you can’t make out what the person on the other side is saying. It's not a deal breaker because it still works when testing and does what I need it to do for my grandmother.

It now has been almost three weeks and I did not yet receive the device. It makes me feel concerned on how the response will be if I would need emergency assistance. Very difficult to rate the service since I don't have the item. The service was pleasant when I ordered. Of course, you wanted to sell the service. I just will have to wait and see how well you will provide the help.

This alarm system is wonderful! Such a relief knowing that my mom can get help so quick if needed. We had purchased a different alarm system that did not have a monthly fee but it would not work at all with her phone. After spending hours trying to set it up and no response with phone calls, I finally got approval to send it back and got this one. Set up was super easy! It was working in less than five minutes! The person that responded when testing was wonderful! So quick! They have her info on health and medicine - info on hand if needed. She accidentally bumped it after a few days and we all were totally impressed with the response. I would highly recommend this alert system to anyone in need. It is such peace of mind knowing my mother can get help so quickly and is well worth the price!

So far, everything has been exactly as they said it would be. All items arrived on time and in good condition; set up took seconds, tested and all worked as advertised. My mom even wears it all the time, something I was worried about. I have already recommended it to friends. Bay Alarm also called my mom last week to report they were picking up some interference in the line and that we needed to look into it with the phone company. We never had any indication there might be a problem; they knew before we did! So far, I can't say enough good things about them.

We have just purchased the alert system for my father & they have been very helpful during this process. They took the time to answer all my questions & concerns on multiple phone calls, never getting upset with all of my calls. Then when we were getting the system hooked up & set it off a few times, they were more than gracious & patient with us till we got it all going. The time it took to order & receive it was very fast. The cost is better & range of detection is much farther than a previous system we had. I think we will be very happy.

On 12/19/12, I ordered your service and equipment. I was told that the service was month-to-month and could be cancelled any time. I prepaid for a year and ordered a lockbox. On 1/2/13, I received the equipment and the agreement. Upon reviewing the agreement, I saw that I could not cancel and had only 14 days from the date of agreement to cancel, which basically left me only a few days to review the information and test the equipment. Reading further into the agreement, I realized that the commencement of the agreement began at the time of my order 12/19/12. This is one of the worst companies I worked with. How can you charge for days of service when in fact there is no equipment in hand to be able to use the service? Then on top of it all, the lock box was never included with the other equipment. I provided the notice of cancellation and sent the equipment back via UPS on 1/5/13. I called on 2/6/12 to find out why I never received a credit and was told that the equipment was returned 2 days late.

This is a new unit and all I have done is the set-up and the testing. My only concern is that I have to place the console near my modem and that is not near my bedroom/bathroom. We tested and it works okay, but I find their voices a little hard to understand. I am not hearing impaired but their voices sounds a little muffled.

We have been very satisfied with the customer service at Bay Alarm. As we were setting up the unit at my parents' house, we accidentally called through to Bay Alarm. Everyone of the phone were very helpful, supportive, understanding and patient with us. The feet range it covers is just enough to go around their home. Thank you!

I am very satisfied with the new Bay Alarm System that I ordered for my 88-year old mother. She is feeling much more confident when she is alone. She was nervous when they tested her system, but she really likes her new security. I just recommended the Bay Alarm System for my sister-in-law's mother.

We live in a different state than our 80-year old mother. She recently had emergency surgery and we knew her recovery would be long. I went online and did a lot of research on medical alarm companies. Bay Alarm was highly rated. We interacted with customer service a few times regarding pricing administrative set up. The kit came and was simple to use. The Lock Box is excellent. We tested the pendant and the base and in less than a minute in pressing both, a voice came on to greet us. A real sense of security for family members that want the comfort of knowing help is just a button-push away!

I purchased this for my mother as a Christmas present and so far she is satisfied. She has finally gotten used to wearing the necklace. It was an easy install and an easy system to use. My one suggestion would be to possibly make the alert button as a brooch for women. Otherwise, so far, so good.

A pendant normally comes with the device, which it did. My mother was certain that she wanted the optional wrist activator. I called and was quickly sent a wrist replacement. After one day, my mother decided that the pendant was better for her so I sent the wrist device back. Thanks for working with us.

The system was shipped promptly, and was delivered within 2 days of ordering online. It is very simple to set up and directions to verify (test) the system were also easy to follow. We purchased the lock box to store an outside key and an extra transmitter that will cover up to 1,000 feet from the base unit. I feel so much better knowing my mother can call for help should the need arise.

The 3 times I have called Customer Service, I have had to wait several minutes to get someone on the line. When they answered, the folks were very helpful and friendly, but the wait times were pretty long. (Once, I hung up after waiting 8 minutes). In addition, when I called today to make sure you had our paperwork back, the service agent said you were "backed up" in getting the forms input to your computer system. Without that input, someone taking an emergency call would not have the info on whom to call, in what order, the location of a lock box, etc. The agent said he would key in online for us today, which we appreciated. Hope when I'm out, if Vern has to call, the emergency line will be picked up quickly. I am counting on you!

I had been searching for an alarm bracelet for my mother who is profoundly handicapped. In my search, I had been inundated with similar systems; however, I was particularly attracted to the wrist option. Of concern was the fact that my mother had such little strength in her fingers, that she might not be able to successfully push the button on the wristband to activate an alarm. On quite a few occasions, we made test calls with my mother working out a system where she is indeed able to successfully activate the alarm. Each time, a very friendly Bay Alarm Medical customer service person asked if my mother needed help. These customer service people are extremely helpful and have fantastic telephone skills. They made my mother at ease with the fact that she now has some sort of control, should she fall. I not only would recommend this service in the future, I already have, and because of my recommendation, Bay Alarm Medical received yet another customer!

My mother is nearly 90. She had a stroke last year and I've been afraid to even leave the house since then. She also feels concerned every time I leave. We got the Bay Alarm just a couple of weeks ago and we're both already happier knowing she has some protection when I'm away. The first week, I accidentally unplugged the alarm in the night. The Bay Alarm folks called us when they saw the system was down. It's great to know they're there and so responsive!

Since setting up my mother with a Bay Alarm System last month, it activated several times. By talking to the Bay Alarm customer service, I was able to determine the issue. It was that fluctuating power in the house and not the alarm system. Customer service was very courteous, understanding, and helpful. Thank you.

My family ordered a system for my 93-year-old mother. Of course, she is too elderly to understand how to install the system. I went to her house on Saturday, February 2, to install it for her. Since there was quite a bit of paperwork to complete, I needed clarification on the order in which contact notification would be listed on her instruction sheet. I called your offices at approximately 12:30 pm CST and waited literally 10 minutes or more before someone came back on the line to answer the phone after the initial pickup. I believe this is a totally unacceptable amount of time to keep a customer waiting. The service agent did apologize, but it is still unprofessional and led me to question the competence of your company. I listened to dozens of interrupt automated messages telling me my call would be answered next and not to hang up. After the 20th time, that became entirely irritating instead of reassuring. I know this is not the phone number that accesses the emergency operators, but it does impact my confidence nonetheless.

Mom, age 87, suffered a minor stroke. In order for her to be independent (and happy), we purchased a Bay Alarm Medical alert system. It was simple to install and easy for her to use. So far, she hasn't had to use it. But just knowing she has it has made me sleep better at night! Thanks Bay Alarm Medical! :)

I accidentally pressed the alarm button on my pendant and once I realized the monitoring center was responding to my alert, I informed them it was an accident. This was the first time I had used my pendant and was very satisfied with the response time. I guess I did not believe the alarm center would respond so quickly. I am extremely happy I chose Bay Alarm. I receive several phone calls weekly from what I consider spam, trying to sell me an alarm system.

Upon contact with Bay Alarm, I explained my father's level of needs, the need to merge from prior service provider to Bay Alarm, etc. Bay Alarm was totally supportive, empathetic, fully explained about the transition, what was needed for the equipment to work satisfactorily, etc. The equipment was received on schedule with only one minor issue - the vial of life was omitted. But this was received without delay and on schedule. I have absolutely no complaints with the equipment or service. My father is totally pleased as it allows him the flexibility to be more than 400 feet from device. My father enjoys walking his dog while riding his motorized scooter and can do it on his cul-de-sac and maintain contact. Thank you for this valuable service.

I am a caretaker and gave Ms. Jean **, the lady that I help, a Bay Medical Alarm for her birthday and on January 28 she fell and used her bracelet for the first time. I was not with her at that time and when I went to see her at the hospital, she told me that she was very pleased with the service, that they had responded immediately and an ambulance was at her house in no time. Thank you so much for everything you did on that day.

When I received my BA pendant, I tested it a couple of times and didn't realize that I had to disconnect the phone line when I wanted to test the range. The monitors were extremely nice and the range on the 1000 ft pendant is as advertised, going even further I believe than the advertised range. Then last night, I was changing the wristband from leather strap-on to twist-o-flex so I could remove it more easily. I accidentally set off the alarm and my wife panicked! The monitor again was extremely nice. I am very pleased with the service. My only concern is that the pins in the wristbands are extremely hard to line up with a new band.

Bay Alarm has given us superior service. Dad has had to use the call button 3 times and each time the representative has been very cordial and informative. It gives us a real sense of security to know that help is so readily available. It gives dad confidence and peace of mind to know he can get help when he needs it. I am telling all the folks where dad lives about Bay Alarm.

We had a couple of small issues when I installed it (really easy) and customer service was easy to get on the phone who helped to resolve the issues. No regrets purchasing this service.

I'm new with my Bay Alarm. I leaned against a chair arm. Suddenly an alarm went off and a woman's voice wondered if I was all right. I said, yes - to the alarm or the thing around my neck. The woman asked again, wanting to be certain I was okay. I assured her I was okay. She wished me well and the light on the alarm box went from red back to white.

After taking the unit out of box and setting it up, I wasn't sure it was working since I have DSL and needed a filter. The unit said it had connected, but no one responded within the 30-40 seconds as stated in literature. I proceeded with my day when someone did come on and asked if I was okay. I explained I was installing/testing. Within perhaps 15-20 min. of initial setup, the door bell rang and there were the EMTs to my surprise! I called Bay to make certain I would not be billed for a false alarm but they could not speak for my local EMTs. My install didn't quite go as stated, but I was very impressed that it did work and felt quite comfortable and secure.

This is a new unit for my husband and fortunately, he has not had to use it since getting it. He is concerned, however, that the part of it that speaks to him is located in the pantry where he wouldn't hear it if he was to be outside or even in his workshop. We also wonder if there is any easy way to test the distance that this is reliable at. Please let us know if there is such a method to test the system.

My previous review of Bay Alarm Medical said my only complaint was the unbending refund policy that I (at first) ran into. Everyone I have spoken to at this company has been the epitome of what you would want in customer service and satisfaction. After speaking with Jasmine and explaining the unexpected and unforeseen circumstances that caused my dad to no longer need his BAM necklace within the first few weeks of receiving it (he had to move into assisted living after a car accident), she made arrangements that are totally satisfactory to us regarding an adjustment to his account.

At this moment, I am very dissatisfied with Bay Alarm Medical company and its service. I won't bash them real bad at the moment because I am hoping for resolution to the problem. That being said, I purchased this product for my 75-year-old mother who has been falling a lot lately. I got the box along with paying for a full year of service upfront because of all the positive feedback. Two weeks after installation, the box quit working. She, with the assistance of my nephew, called customer service and went through the troubleshooting process. I do have to say that Pablo was very helpful and patient as they tried several things. It was finally determined that the box was not working. It could be replaced at a cost of $250.

After reviewing medical alarm systems, I decided to cancel the current system used by my mom living in Baton Rouge, Louisiana. She is 96 years old and needed a reliable, easy to use system. The staff at Bay Alarm Medical was extremely helpful in explaining the system and placing the order for the equipment. I am very pleased with the service and highly recommend this company.

I live hours away from my grandma so got my Mimi a Bay Alarm system in November. Within one month, it had already saved her life. She is on blood thinners. When she fell and gashed her hand open, she very well could have bled to death before anyone found her. Since she (luckily) had her Bay Alarm pendent on, the paramedics were at her house in minutes. She's actually used the system about 5 times in 2 months, and Bay Alarm remains very patient with us. For all of those things, and overall, the security I feel knowing she'll get help in an emergency, I am grateful.

Less than two months of acquiring the Bay Alarm system, my mother-in-law woke up in bed and was unable to move her body. She remembered that she was wearing her Bay Alarm pendant and was able to press the button. Shortly thereafter, she heard someone's voice on the Bay Alarm speaker box asking if she was alright. She was too far from the box for the caller to hear her responses. Within two minutes, her next door neighbor entered her home and called for her. He heard her voice and found her and immediately called 911 for emergency services. The hospital informed us that she had suffered a stroke and had she not received medical help in such a timely fashion, she may have suffered more damage. Thank you Bay Alarm for being there.

We got this for my mom after my dad died. The package arrived without much information to tell us what some of the buttons were for which bothered my mom. We got the watch/necklace and thought the button was interchangeable - it was not, so we had to order another one for another $40. When we tested it, it did work and a live person did answer. There was no real info on the website but the chat features work really well. Mom hasn't had to use it yet for an emergency (thank goodness) so hopefully it will work like they say.

We haven't used Bay Alarm other than installation and one short instance which is a good thing. However, I call my mother every evening to check in on her, etc. One evening, I was not able to reach her. The phone continued to ring busy. After about 30 minutes of some anxious minutes, my phone rang and my mother was calling me. She indicated that Bay Alarm alerted her that her phone was off of the hook. She knew that I would be worried. Thanks, Bay Alarm.

We purchased your alarm for our 100-year-old aunt. She lives alone in a senior independent living community. Her friends are now wanting to get one, too! It was easy to install. If you can plug in a phone, you can install this device! The first night, she accidentally set it off and the lady at the other end was very nice and reassuring. I would highly recommend a Bay Alarm to give you peace of mind for your loved ones!

When I went to test my parents' Bay Alarm System, I didn't have it hooked up correctly and they set me right up with tech services. They were very kind and patient and talked me through the process. We tested the unit again after having it hooked up for a month. The operator was very friendly with my folks. Thank you.

I ordered your device for my mother. It arrived promptly with very easy to follow directions. She was able to set it up and test it right away. She accidentally hit the call button and was surprised to hear a voice on the other end. The person was very polite and professional and asked all the right questions. Thank you for providing me with a little peace of mind.

So far, I’ve had system for just over three weeks, and I’m not at all impressed. I called customer service with questions one day and was on hold for over 15 minutes. I tested the system three weeks after returning paper work, only to find out that the information was still not on file. When I called to inquire (another long period on hold), I was told things were a little backlogged. A little would not be three weeks in most situations. So far, the whole system has been much less than confident and inspiring!

I recently fell and was unable to get up. I pressed the button on the pendant, and the operator asked if it was a medical emergency. I said no. She asked if I wanted 911 called. I told her no, just call the front desk where I live; there is someone that works at night that can help me get up if he is here. The operator called the front desk and within minutes, help was at my door, and I was on my feet with only a few bruises. The system reset and was ready for action again. I was pleased that it didn't get blown out of proportion as I was embarrassed enough that I had fallen. An ambulance was not necessary and could always have been called if I had in fact done some damage that I was unaware of.

I have a single, 50-year old son who is eligible for a heart transplant, and we were able to move him in to a small granny flat we own on our property. He is a single man that has been divorced and lives alone. My wife and I were very uncomfortable with this situation, and after much research, we ordered a medical alert from Bay Alarm Medical. It has been a very professional transaction with great knowledgeable people. My wife and I live about 600 feet from him, and the 1,000 ft transmitter was just what we were looking for. It has been very comforting to know that in case of an emergency, he has instant help. Thank you Bay Alarm.

We have only had this set up for my mother for a couple of months, but the price is reasonable and the set up was easy. The personnel I spoke with were friendly and helpful. Of course, when you buy something like this, you really hope you never need it. So far, we haven't, so I can't report on how that all works out. Hopefully, I'll never know.

My mother is 83 years old, and she hooked it up herself. My husband was there, just in case. She did not need him. It was great. She feels protected now. When the power cord came out of the wall, thanks to the cat, Bay Medical called her to tell her about the power. She now feels like someone is with her all the time. Thanks so much from the family!

The device was shipped within one week of ordering online. The installation of the device was fast, easy, and can be done by yourself. The installation instructions included with the system were simple to understand, and my mother had no trouble comprehending how to use the call button. In fact, we tested the system with a test call as soon as we set it up. The agent came on the phone immediately, addressed my mother by her first name, and asked her if she needed assistance. My mother felt confident that she could call, and they would answer if needed. I would recommend Bay Alarm Medical to anyone. There was never a high pressure sales pitch, the service was reasonably priced, and it can be ordered completely online. This is a great product!

My wife has dementia, but she is able to care for herself for an hour or two while I run errands. Unfortunately, her disability has grown to a point that she could no longer dial a number on our corded phone or use speed dial on her cell. It certainly wasn't safe for me to leave her alone. Bay Medical's system answered our needs perfectly. She can handle the single button on her pendant and the flashing green button on the base unit is also not a problem. So I can once again be away, and should she need help, she only has to push a button. The operator at Bay Medical was also very nice and professional. Problem solved!

I needed service for my Mom. I did my research, which clearly showed Bay Alarm at the top in almost all categories. I called them. I had a great experience; they had very professional customer service representatives. They were very helpful. The unit is very reasonably priced so I bought it on the spot. All set up with one call. They had a locked in rate and I received the equipment as promised. The set-up was as easy as 1-2-3. No hiccups. It’s the best deal I could find, and I couldn't be happier! Great value!

We have had the system for two months. My husband is 81, and we have had a few hiccups, or should I say, oops, in using it! He wears the necklace and a couple times in the middle of the night, his button went off by mistake. The base unit was loud enough that we were able to get to it and answer the operator before they sent help. We love hearing, "Are you ok?", and being able to say yes. I highly recommend Bay Alarm!

We did not realize that the wrist unit did not come with the initial order - only the necklace style did. We did an online chat, and they explained the process. I contacted customer service, and they sent the wrist unit right out. We have been very happy with the service we have received. When setting up the initial system, the processes were very easy and quick. When checking in both initially and when we received the wrist unit, they checked to be sure the system was working properly. The representative on the line was wonderful. We hope to never to have to use this system for an emergency, but we are confident if it is needed, the response will be efficient and professional.

I've only been a Bay Medical customer for a couple of months, but I was so impressed with the company. When my building had a power outage in January, Bay Medical called me the next morning to let me know that they had noticed that my phone line had been interrupted and wanted to know if everything was alright. This made me feel that the company was doing its job, and it made me feel safer.

I believe that this was the best Christmas gift for my grandpa. My grandmother just recently passed away, leaving my Grandpa to care for himself. Bay Alarm Medical makes it a little more comforting that he is by himself. He suffered a small stroke and dehydration on January 27. He forgot to push his button on the bracelet, but after he contacted me, I told him to hang up the phone, push the button requesting for an ambulance. I was able to grab what I needed, and I immediately left to go to his house. The paramedics were on site, evaluating the situation. Bay Medical contacted everyone on the list (which was another plus) of family members that needed to be contacted within half an hour of the initial incident.

When my mother, who is 82 years old, fell in her backyard in October 2012, she sat on the ground hollering help. Thankfully, one of her neighbors heard her and came to assist. I live in a different state and could not have rendered assistance in any case. However, I was worried that this could have turned out very bad. Because of her fall, she required surgery to fix a crushed elbow. A week after her surgery, I contacted Bay Alarm Medical and set up service for my mother. Both she and I feel much better knowing that she can summon help at any time!

Ever since I got my Bay Alarm, I have been less stressed about living alone. I have mistakenly pushed my emergency button a couple of times and the response team has been quick to contact me, and they’re very, very nice. I know that my family feels that having Bay Alarm in my home makes it feel like I have a live-in roommate. Thank You.

I purchased my system online. This included a key padlock. The pendant and base arrived as promised, but the padlock did not. I called the company and they immediately shipped the padlock. The initial setup and testing was easy, and no problems were found. If it hadn't been for the delayed padlock, the whole transaction would have been a five star experience.

I bought this for my 80-year old mom for Christmas. It gives me peace of mind with her living 6 hrs away. It was very easy to hook up and user friendly for my mom. She feels much better about having it in case of an emergency. I would strongly recommend this.

We just signed up for Bay Alarm Medical for my mom. So far, everything is going great. She received a bracelet instead of a necklace, and they replaced that for her, no problem. I did a lot of research before choosing Bay Alarm Medical because customer service was a must for us. We are very happy with them and so far, we are getting the customer support we shopped around for. They've always been available when we need them.

I set up our new Bay alarm system in my parents’ dining room, a central location. When I triggered the button on the transmitter and when my father hit the button on his necklace, the system worked flawlessly both times. We're now resting much easier knowing that mom and dad are protected.

My base unit chattered loud enough to wake me up quite often. When I called, they tried things but nothing worked. I was told to put it in another room. When I had an emergency in December, I pushed the button but the base just kept saying emergency, but no human answered. I went to my daughter's and she drove me to the hospital. When I wanted to discontinue service before the year was up since it did not work, I was informed that there would be no refund for the unused portion of the contract and that I would have to mail the equipment back at my expense. Overall, I was definitely not happy with this service!

After a mix up in communication about whether the Bay Alarm Medical system would work with my grandfather's satellite telephone service (not compatible), Bay Alarm Medical issued a full refund for the unit. Customer service was helpful and easy to work with once they understood the mix-up. Exceptional customer service is a sign of a solid company.

I am very pleased to report that Bay Alarm Medical responded in a very timely manner to my concern and it has been resolved to my satisfaction. It is wonderful to know that a company hears their customer and is willing to take care of the issue. I appreciate the quick response and how it was resolved. Thank you Bay Alarm.

I read the contract, and there were things in there that I was uncertain about, so I decided to send it back. I only had it overnight. My complaint is that I had to spend $12.95 to ship it. There should have been a postage-free return label on it.

I chose Bay Alarm Medical because of the ability of foreign language translators for my mother's needs. Not more than a month after receiving and setting up the product did my mom have a major fall. She was able to press the button and speak to the customer service representative in order to contact me and emergency medical service. Thank you Bay Alarm Medical.

My mother-in-law was very reluctant about getting a medical alert. She had been falling a lot, so all of her six children went together and each paid for two months of her annual service. When we installed it in her apartment, she was so surprised to see how small the alarm was. When she pushed her alarm to test it, she was completely amazed. "They can really hear me from my necklace and I can hear them even in the other room!" She told her daughter she feels so much more secure at night, just knowing she can push her button and someone will be talking to her and get her help if she needs it. We couldn't have gotten her a better gift! If anyone wants to get the senior in their life a great gift, I recommend this and it will also be a gift of peace of mind for themselves. Thank you Bay Alert Medical.

My mother fell in September and fractured a rib. After shopping around, I decided that Bay Alarm Medical had the best combination of features. A week after receiving the system, my mother's home was burglarized. The priority became installing a security system. Due to Hurricane Sandy, completion of the security system was delayed, which delayed testing to verify that the two systems (security and medical) were compatible. Having paid for a year upfront, I requested that Bay Alarm extend the full refund time limit by a few days until the testing could be completed. They were unwilling to comply; however, they offered every assistance to make things work out. Although I was not happy with the response, it turned out that the two systems were compatible and I did not need a refund.

I live in Tennessee and my 77-year-old mother lives in Florida. My sister lives in Florida also but not really close enough to check on Mom daily. My sister also has a demanding job and two young children. Mom lives in her own home in a retirement community. She is very active and goes out with her friends to church, to a retirement home to sing, to Red Hat functions, etc. She has friends that she talks to daily, but I was still concerned that if something happened at home, she could be isolated and unable to get to a phone. She had already fallen once and just had to lie there until she could make it to the phone to call my sister.

I got this for my father and it has worked great so far. He has a very large backyard with several small buildings, and I was concerned about him not having reception if he were to have a problem while out in his yard. We tested it from in-between two small buildings, and it still worked great.

I purchased the unit recently. The delivery was on time. I called to get more knowledge about the unit. I like the size. It is small and light. It is better than the picture on the advertisement. I pushed the button and talked to the office to make sure it rings. I have not used it in real accident. But I feel more secure having this unit.

The transfer from one location to a permanent location was no hassle. Customer service was outstanding, just a phone made the transition really smooth. My mom is very happy and I am definitely satisfied and feel very confident and comfortable with Bay Alarm. The service with ordering and arrival of the equipment was very prompt and very easy to setup. I'm happy as well as my mom, providing the paper to fill out on her and all pertinent info referencing her medical history and medication with info and instructions on the location of an emergency key. It’s a very good company that I'm very impressed with and a company that I "highly" recommend to any family that is concerned with their loved one (family and friends), a company that is there with you 24/7.

I recently ordered a medical alert system for my mother who lives 3,000 miles from me. I was very comforted to know that Bay Alarm Medical was rated as the best. I want a system that can be relied upon. And I was put at ease when my questions were all answered in a very knowledgeable manner. I am very pleased with the company thus far.

I don't have much to say about Bay Alarm unit and service. I enrolled in the system for my parents. Sign up was easy and unit showed up when promised. Range is fantastic and I did not have to purchase extra equipment to cover area I needed. I checked in the first of month and the person answering is always polite and even double checks that my parents are okay. Thank you for the fantastic product. My wife and I are very happy.

I recently purchased and installed a Bay Alarm Medical Alert System for my mother-in-law. The entire experience was very good. The initial interaction with their front-office staff was great - they explained the system well, did not oversell it, and were patient with me as I tried to figure out possible configurations. The equipment shipped quickly and with all expected parts. Set-up would have been very easy, except that I had to install a DSL filter and the included instructions did not describe how to do that. But the IT folks were great in helping out. The system worked perfectly in a big house using the long-range pendant, and the service team was great with testing. We hope we don't have to use it for real, but at least we know the people on the service team are terrific to work with. My mother-in-law felt very comfortable talking to them.

My 87-year-old mother fell on October 5 and broke her elbow and hip. Luckily, we had purchased the Bay Alarm Medical System just a couple months earlier. When she fell, she pushed her "button" and we were notified immediately. We are so happy she was able to contact us so that we could get her the appropriate help right away. What a great system! Thanks.

We got the box within the promised time. I didn't know how to set it up, so I called the 1800 number they provided. The representative was very helpful and patient with me. It didn't work the first time, so I called her back and she immediately connected me to the technical support. The technical support was also very helpful and courteous. He figured out the problem right away and helped me through it.

I purchased Bay Medical Alarm for my dad after researching several companies. To date, I am very pleased with the service. The installation was easy. Customer Service was very prompt and on top of everything. I ordered another device for my dad (the wristband) and he received it the next day. The voice over the speaker is audible and clear - important for my dad since his hearing isn't great. This service was affordable for my budget and I feel my dad has a product he can count on. Thanks to Pablo for his patience with my questions. He was a joy to speak with!

We bought this medical alert for my uncle about 3 months ago and have been very happy with the customer service and feel very confident that the system will work in the event of an emergency. My uncle has a sense of security knowing all he has to do is push the button and someone will respond on the device and get him help. It has never failed to work when we test it. We would recommend this service.

I had only heard of the "I've fallen and I can't get up" medical alert system. But when it became necessary to get one for my mother-in-law, I began searching the internet. It became evident right away that Bay Alarm Medical was different from the rest. It's very rare that you find the highest rated and the least expensive in the same place. And my experience with Bay Medical even got better when I called about getting the service. I was greeted by a very pleasant person, who made sure that I understood what I was getting. She informed me of optional equipment, but did not try to push it on me. I felt that my business was appreciated and that I had made the right choice.

We needed to purchase a system to protect my mother-in-law from having no help when she had falls, etc. I did internet research and chose Bay Alarm Medical. The procedures were painless - and we got her taken care of quickly. Hopefully, we will never need to "push the button" but we are very secure that if we need the service, it will be there.

My 80 year mother had fallen and was not found for 3 hours. Fortunately, a neighbor heard her calling for help. She now wears the Bay Alarm medical alert button. Mom has used her alert button twice in the past 3 months. We were able to get her help in 10 minutes! Ease of mind!

Everyone I talked to at Bay Alarm Medical was wonderful. It was a hard decision to make which home medical monitoring system was going to be the best choice for my mom, Lois **. But after many emails, chats and phone conversations, Bay made it easy for me to decide. The monitor system arrived at my mom's today and we will be setting it up this week. I am sure if we have questions, Bay will be happy to assist us.

Mother fell in the shower. I received a phone call alerting me to the alarm. Within 3 minutes, the first responders had shown up and contacted me to say everything was under control. Bay followed up within 30 minutes to see if everything was okay. If more companies were this efficient, this country would be a drastically different place. Me and my siblings are forever grateful for your outstanding service.

A lot of research was done before deciding on this system over many others. The price was more than fair, and the features offered far outclassed the competition. In the end, there was no comparison. Bay Alarm won hands down. Not only was it a breeze to install, but it also works like a charm. The system had been activated twice due to falls, and the response was immediate. I have already recommended Bay Alarm to others.

My experience with Bay Alarm was fantastic! My daughter helps my increasingly disabled parents and at her suggestion, I called Bay Alarm. The first young man I talked to was so cheerful and he was knowledgeable about the product. I needed to get some additional information from my parents before placing my order, so I needed to call again. The young lady I spoke with helped me make an equipment decision. After the equipment arrived, we discovered that a second pendant, which was ordered, had not been included in the order. I called Bay and learned that it just slipped through the cracks, but the pendant would be shipped postage paid by Bay.

I set up the system and during testing, the dispatcher could not hear me. I contacted customer service who had me reset the system by pushing the reset button at the back of the system. I activated the help button again and the dispatcher was able to assist. All were very patient with assisting and answering questions regarding its use. I would recommend that there be an explanation that the system is similar to a walkie talkie and that one must delay answering until the system has switched between caller and dispatcher. I did not read this in any of the literature and it took a bit before the dispatcher realized the issue and informed me of this. Overall, a successful setup.

We have the system for my mother (92 year old and still living alone; she insists, but we check on her several times a day). It's peace of mind for the whole family. Setting the system up was very easy and Bay Alarm Medical answered all questions carefully and clearly. While testing the system, they were patient with Mom who doesn't understand the system, but is glad to know she can get help if needed. They insisted that Mom respond so they could be sure she was okay. Mom also sent an alarm accidentally, and again they were patient and checked on her. A helpful feature of the system is that after a test or an alarm, Bay Alarm Medical clears the system. This frees the phone line for regular use. This is really important in our case because Mom wouldn't remember, or understand how, to clear it.

I spoke with representatives several times before purchasing for my non-English speaking grandmother. Since she cannot speak English, I asked if there was an option to have the initial emergency contact person to communicate with her in Chinese. I was told indeed this was an option. I even verified twice with different reps before paying for a year-long contract. However, after purchasing and testing the device several times unsuccessfully, I sadly discovered that instead, the option was not available. Each time my grandmother tested it, the first person always spoke English and it would often take 10 minutes before someone spoke Cantonese to her. I feel misinformed and now locked into a year-long contract that my grandmother is not even comfortable with. She told me that if it took that long for someone to talk to her in Chinese, she would probably be better off calling a family member or even worse, just lie there until the service just calls 911. Oh well, lesson learned and consumer be wary of what the reps tell you just to sell a product; sigh.

Very pleased with Bay Alarm's product and customer service. Very professional and helpful call takers with both customer service and Bay Alarm's emergency help operators. I did the test and the system works perfectly. Very loud audio and sensitive microphone that my mother would be able to hear in any room. I would highly recommend Bay Alarm to anyone in need of a medical alert system.

My father-in-law has greatly appreciated the confidence knowing that while he is alone and struggles with daily challenges, it is security one button away. Bay Alarm followed up to check him when the button was pressed and is highly recommended to anyone considering elder care possibility needs living alone. Thanks Bay Alarm for your invaluable professional service. Great product.