Bay Alarm Medical Reviews

This is a product that provides great comfort to me and my siblings. Our Mom is also more confident knowing she has easy access to emergency services literally at her fingertips. She has accidentally set it off a couple of times and was pleasantly reassured that they were just checking on her safety and the accidental pressing of the button was no problem.

I was very pleased. It was easy to install. And they are quick to respond and always very courteous.

We appreciated the fast, courteous and friendly service. The ease of understanding the instructions and set-up of the system was wonderful. I have already recommended this service and device to numerous friends.

So far all is well with my experience.

I purchased the alarm system for my elderly parents who live an hour away from me and my siblings. After my mother's second stroke we, hired a then aide to be with them 24-7 days a week. My father is 83 and wheelchair bound. My mother can not walk on her own and has dementia from two strokes in the last year. When I attempted to cancel the service, I was told they will continue to bill me until my parents send back the equipment. I advised they can not and it will be some time before I can send the equipment back.

I fell and could not get to phone or where the man could hear me. So they called my daughter and she got to me quickly.

Alarm went off several time by mistake. All three times the individual who responded was amazing, did not make me feel like a silly old woman, but said "this is no problem Mrs. **, it happens because the button is extremely sensitive". So kind and compassionate. I'm so impressed...in the world where customer service is a thing of the past, this refreshing and makes me hopeful that there are organizations like yours! Thank you for the training you've given, and the superb people you've chosen. I feel quite secure and safe now, knowing they are there at a moments notice!

There was a slight problem getting the correct paperwork at first but it was straightened out, and since then everything has been very easy.

I have had my alarm for a very short time. The hook up could not have been easier. The other day I wore my pendant in the pool without realizing it. When I got home I pressed the button to check it and a very pleasant young man came on the line and all worked perfectly. I am very pleased with the unit.

The company was helpful on the phone when ordering, sent the unit quickly, and helped set it up over the phone when I had questions. So far, I have had no false alarms and feel safer than before.

I am very pleased and would recommend Bay Alarm Medical to friends.

Bay Medical Alarm quickly and promptly contacted me in response to my dissatisfaction. They offered to partially refund my mothers deposit which is what I/she wanted. Thank you for quickly taking care of this matter. I would of answered sooner but my mothers health isn't doing so well right now and I was taking care of her. I am sorry for the delay in my response. Bay Medical Alarm service is a good service for seniors or anyone who is needing that special assistance.

Easy set up. Chat line help is excellent.

Great service and impressive range all at a reasonable price. Doesn't get much better!

The hardware was easy to install and setup. I was amazed at the quality of the alarm box. The microphone sensitivity was fantastic. During every monthly test the representative was able to hear my voice from anywhere in my home even when I spoke softly.

I very much dislike the bracelet. It is a pain to take off and put on again. Most of the time it rotates the call button under my wrist where it causes false alarms. Your people are always gracious in checking on me but I need a better bracelet. Thanks.

After I received the system, I tested it and within seconds someone picked up the call. He was very friendly and explained how to test it from various places in the house and outside. He also told me how to cancel the call without sending it to the call center. So far, I have not had to use it for an emergency, but I feel safer having the system.

I am impressed with the whole organization. I had another device and believe me, you all have the ordering, paper work, etc. down pat! I am 87 and it was easy - even for me! So I am content with the price, the weight, etc. of the device around my neck, and the assurance that you are there.

I wish the cord was white or even better, flesh color. I don't like it being black. It's so obvious!

Very pleased with service.

I ordered the service for my parents. I found the ordering to be easy. The set up was easy and testing of the unit was easy. I found the staff person who answered on the testing of the unit to be kind and helpful. I am satisfied overall and have peace of mind now that my parents have this service.

Everything has been done as promised. My experience with you has been very positive and I have recommended you to others.

Mom has hit the button on a few occasions not knowing it and they are always courteous and very responsive.

As one of Dougs caregivers (sister Cathy) both Chris (another caregiver and sister), we have been well pleased with this system. It has given us great peace of mind since his injury was due to a fall and he laid in his apartment many hours till he received help. I would recommend this service to anyone.

My daughters feel much more at ease now that the safety concern over my falling has been addressed.

After researching several similar companies, I selected Bay Alarm Medical for my elderly mother who lives alone. I was particularly impressed with their customer service, and the fact that their call center is in the United States. There are many similar companies with comparable technology (although BAL offers superior range @ 1000 feet), but what really tipped the scales for me was their friendly and helpful service, which I consider to be a very important factor in choosing those to help Mother should the need arise. When I installed the system and tested it for my mother, they responded immediately, and were very thorough, friendly and really seemed to care. I am very happy with my choice so far, and feel more at ease that they are there to help my Mom if need be.

I hope the changes were made to my contacts as I have moved into a retirement living apartment.

Happy with the setup and running through the process with those answering the phone. They were very patient and asked the right questions to let her practice.

Since my husband refuses to wear either of the notification devices, my son suggested purchasing more to place in strategic locations in the apartment. So I invested in three additional ones.

We have been a customer since July 2013. We were happy with the service. Bay Medical supplied a much needed service for my mom, but currently, they no longer meet her needs and we need to terminate our contract. They say there is no charge to cancel BUT read the fine print. We signed up for the annual plan July 2013. In July 2014, we were charged for another full year. We attempted to cancel immediately upon seeing the charge and get a refund but were told they do not give refunds. This was only 3 days after we were charged for 2014. They are not willing to compromise or discuss any type of refund. This is robbery. I cannot recommend this company because of this. This is unethical business conduct.

Placing order and set up - This was so easy. Set done and working.

It was not disclosed at purchase that the device work ONLY outside, and another device is needed for the inside. I would not make a purchase if I knew about it. I was promised a Russian Speaking assistant when I call for help. Instead, the English speaking operator picks up the line, and only after confirming that I need a Russian speaking operator, they start looking for one. Again, if I knew it at the time of purchase, I would not buy it. The sound is very low, almost impossible to hear an operator while you are outside on the street.

I have experienced two difficulties with my equipment. First, the bracelet is difficult to put on with my arthritic hands; perhaps an easier clasp could be found. Second, while wearing my necklace and working in the kitchen, when I bent over to get a pan, the alarm was activated. Now I just place the necklace on the kitchen counter when I am working there--not the best situation but better than setting off the alarm again.

I am new to my Bay Alarm Medical Alert System. I have had a learning curve and have set off the alarm by accident a few times and I must say, the response has been prompt, courteous and most professional. Thank you for peace of mind.

Instant response. Very good - so far.

Set up was easy. Product makes me feel safe.

Having the alert system gives me peace of mind, most when I am tending to my garden.

Thank you. Bay Alarm has been great. We bought this as a gift for my mother, and have been very impressed with the service as well as the follow up. We would recommend Bay Alarm without reservations. Great value as well.

My mother sustained a significant fall last month & she used the alarm system for the first time. Their response was immediate & the ambulance came within 15 minutes of the call. I am very satisfied with the ease of use & the service. The immediate response made a significant difference in her speedy recovery. I would highly recommend this product.

I could not attach the Medical Alert equipment to the telephone plug/box, which only allows for two attachments, because I already have other equipment attached there that enables daily automatic updates to her doctor re: changes in weight. I think you should have anticipated this. Please advise how I can return the equipment.

Are there to be periodic checks with the medallion and call box? Since I put the system in my home, I've not used it so I am not assured it works. I don't want to submit false alarms. Do you have a guideline?

After reviewing various emergency alert systems, we consider Bay Alarm to be the best value, and easiest to operate. The peace of mind that it gives us is irreplaceable.

I am so happy that I found bay alarm medical. It has literally been a life saver for me. Anytime I have had to call for any reason, the staff has been very nice, accommodating and friendly. I am very happy with the service.

There is great comfort in knowing help is just a push of a button away.

I purchased this alarm system for my mom so she would feel safe at home when I am not there during the day. The people are friendly and helpful any time I have spoken to them. The system works really easily. And the price is reasonable.

My Mother was having trouble with her phone connection, the Verizon repairmen had to test the line several times, calling Bay three or more times in the frustrating process. The receptionists were falteringly patient and understanding that this is one of the odd instances when there will be multiple non emergency connections. Kudos!

Having the Bay Alarm Medical system is very reassuring and has given our family some peace of mind during those times that my mother is alone. Thank you.

Customer service is always quick to notify the call list when necessary. They are very helpful and give our family a peace of mind for our loved one who lives alone.

Although I have not had to use this, I feel more secure. Setting up the system was very simple and the customer service I received to test the unit was excellent. Felt assured there is someone there for me should I press the button.

Seems like it takes too long to answer once the alert has been activated.

I haven't needed help so far, but have occasionally activated the button by mistake. Each time there has been a response on the receiver and when I have been too far away to answer that I have received a call on the phone.

Pleased with the service to date. Unfortunately, I did not print the attachments when I got the initial e-mail. I assumed my Mother could sign and return them when they arrived. When she received them, the print was too small for her. This confused, frustrated and upset her. She refused to proceed until I could visit and read, weeks later. The test went great. The staff answered promptly and pleasantly. No other concerns.

I haven't used it for an emergency..just signed up in May..only for testing, but the response has been good.

Unit was not working properly, it took a few weeks before we got the problem resolved. But all is well now.

My alarm system was compromised by a cell phone call which rang on my device. Had repeat calls (3) that afternoon. Could not get any response from Bay Alarm folks. They sent the alarm to the local ambulance service and called my daughter. The firemen helped me get this snafu all straightened out. It has been working fine since that one glitch. I wish that your company would sell nice looking lanyards so that ribbon that came with the device could be replaced.

Ordering was fast and easy, with no troubles at all. No hidden costs or fine print surprises. Installation took less than a minute and when activated the operators were fast to respond and very polite. The price is well worth the peace of mind that the family gets knowing that safety is ensured in case of an emergency.

My experience so far has been only when I signed up to Bay Alarm Medical. Everyone I experienced during the sign up was very helpful. Thank you.

Everyone is very professional and friendly. Even if alert is pushed by mistake, they do not seem upset.

I've found that everyone I've talked to has been very helpful and very pleasant. Fortunately I have not had to call for help but I'm sure that your staff would be there to help in any way they could. Therefore, I'm glad I am a customer of Bay Alarm.

My cord could be too long causing inadvertent activation of the alarm in my daily activities. Problem with a shorter cord, it wouldn't be removable for sleeping as I don't like anything around my neck when I am sleeping. Also I did fall once and the alarm didn't activate. This was the primary reason for my son to get this system for me.

Peace of mind knowing I have the pendant.

I am primary caregiver for my father Thomas **. When he unknowingly turned the power off to his base unit I was contacted to let me know. Once I got to my dad's house I called the number instructed to call to troubleshoot the issue and it was resolved quickly. I was impressed with the quick response to call me and also to assist me in correcting the issue.

After researching the market, I chose the Bay Alarm system for my mother. The set up was really simple. As yet, knock on wood, she hasn't had to activate it for help. My sister, brother, and I all feel much better knowing she can get help if she needs it.

I needed to make sure the equipment was working at new location and that all the numbers had been updated. Every time I called, your reps were professional and patient.

My mother fell last week, and doesn't have the strength to get up on her own. My sister and brother-in-law were at work, and I don't even live in the area. An ambulance was called, but the paramedic wasn't needed. It is a relief to know that if there had been an emergency, that Mom would have had a quick response. I feel better knowing that even though she is alone, somebody is there for her. Thank you for your prompt response.

Everything seems fine. It concerns me that I sent off a false alarm recently. I must have directly touched the pendant. Am trying to be more aware. Thank you.

From the beginning of ordering Bay Alarm Medical for my security, I found it a very pleasant experience. It was very easy to set up, thank goodness. My only problem is that I accidentally bumped the button several times and immediately the voice came on and asked me if I was okay. I told them I was fine and very sorry for bothering them. They very politely informed me that this was a common occurrence. How is that for making you feel secure?

Everyone has been very nice when I test my 3 units. The only thing I am concerned about is when I went to my bathroom and closed the door and pressed the "button" for help in a test, you could not hear me even if I was talking loud. When I open the door in the bathroom, you could hear me. The next month when I did the same test with the bathroom door open, you could not hear me the first time, but you could here me the second time I said "can you hear me?", then they said "yes I can hear you". So does the unit you gave me sometimes change in picking up sound? How come the unit cannot hear me with a door closed? The other company claims they can hear even if a door is closed.

We selected Bay Alarm because their range was 1,000' which is more than their competitors. Also, there was no setup fee for the equipment. I also researched various companies and Bay Alarm was the oldest company on the market. They also give discounts to USAA members,

System was easy to install and the customer service rep was VERY courteous during the testing process.

I have not had an emergency to report. Any phone contacts have been answered promptly, helpfully, and in a friendly manner.

I am not happy with the method of fastening the wrist band. I have had the plastic locking piece catch on different things and allow the band to open and fall my wrist. Do you have any other way of locking the strap?

Overall our experience has been good although we have not needed to use the system yet. However when we first became a customer we felt the sound quality of the base unit was rather poor. It does help if the customer service rep talks not too loud and slowly because my Mom is hard of hearing.

My Mom has only had her Bay Alarm for a few months, I couldn't believe how helpful and courteous everyone was as that helped us through the set-up and testing process of her system. Since I don't live close enough to check-in with her daily, it gives me comfort to know that her needs will be met immediately should the need arise. Thank you!

I've only been with Bay Alarm for a couple of months, but so far I am very pleased. When I had a question about testing, I got a friendly and knowledgeable man who called and walked me through it. When I have tested, the people who answer the call are nice and are very caring which I appreciate. Plus, the price is reasonable.

I did not order bracelet ($34) & never used it. Tried to return it but was told "NO" since it was over 30 days, which arrived while in the hospital. There is no customer service or help for a helpless senior citizen. It's all about the money!!

I have not had any problems with Bay Alarm. The only thing I don't like is your system cannot go into test mode and you have to press your button and get an answer from a call center operator.

I received a telephone call from Bay Alarm due to the post I had written regarding my dissatisfaction with a company policy of theirs. I was told that the management team had reviewed my situation and had decided to issue a refund for the unused months of service. This was what I had requested and therefore I am pleased that it was addressed. Thank you for your prompt response to this situation.

Prompt and helpful service. We had trouble setting up the lock box and accidentally caused the lock box to not work. We had no idea what the code was. You sent a preset lock box with the code we chose and we returned the one that we could not make work. That was greatly appreciated.

After my review was published, I was contacted by Bay Alarm Medical and they are rectifying my issues and taking sending the prepaid shipping label that I originally requested.

Perfectly happy with the alert button. Accidentally pressed it on 2 occasions. Response was prompt and very courteous. Gives me peace of mind.

My entire experience from my beginning inquiry for information on Bay Alarm Medical to installation and follow-up testing has been excellent. The representatives I spoke with were very familiar with the product/service and gave prompt and accurate answers to all of my questions. The individuals who responded to our test call after installation were immediate, easy to understand, kind and thorough.

I bought a necklace and bracelet, didn't know which one my mom would wear. She liked the necklace so I returned the bracelet and you gave me credit for it.

We have peace of mind knowing that our mother is able to press a button and get help. We tested the system and the response time was great. Would highly recommend.

I received a call last week from Bay Alarm saying that my mother's alarm had been activated and she did not answer the phone. The person was very calm, assuring, and caring and she wanted us to follow up with her. It was a false alarm, but nice to know that the system works so well.

We recently ordered Bay Alarm Medical after my Mother-In-Law had a minor stroke. It gives her peace of mind knowing help is a button push away when no one is home. Set up was a breeze and testing the unit was just as simple. The service reps that answer the unit were friendly and professional. We hope to never have to use this due to an emergency, but if we do we are confident that it will prove invaluable.

Bay Alarm was very helpful in getting our system and helping to install and test. Very simple to understand.

I bought the system for my 85 year-old stepfather who lives alone. The shipping was very quick and the packaging was excellent. The directions for set-up were simple and clear. The base unit is easy for him to see and operate with the large "Help" button and clear-sounding speaker. He has accidentally triggered the alarm without knowing, when carrying a laundry basket, and the response from Bay Alarm was immediate. Since he was outside he didn't hear the response from the base unit asking him if he was ok. He was surprised to see the ambulance in his driveway, but was very reassured by the obvious quick response to what might someday be a real need.

A number of medical alarm companies were reviewed before making my decision. Bay Alarm Medical was chosen because of the positive reviews and the range of the transmitters exceeded most other brands. I wasn't paying for a lot of advertising and bells and whistles that were unnecessary. Setting up the alarm was easy and customer service is exceptional.

Wearing the device has given me a sense of security, knowing that help is just a push of a button away.

My mother has not yet had to use this service and we are thankful for that. However, we have peace of mind knowing that if she is alone there is help at the touch of a button. Staff was very helpful in setting up the system and letting us check out multiple locations in the house and yard to test range effectiveness.

My mother has had her alarm system for two months now. She accidentally pushed the button the first week. She tried to tell them it was a mistake and that she didn't need help, but there was no way to stop the help from arriving. We were interested in the GPS system, but were told that in her area, it would only provide spotty service, so we did not purchase it. We could not remember if the device is water-proof though.

Prompt response to tests.

Everything is fine with the bracelet except I accidentally set it off twice when the button hit something when I laid my arm a certain way. However, the two customer service reps were wonderful both times and seemed very concerned for my safety and were so happy to hear I was fine and it was just a mistake. I could not have been happier with the service they provided.

I have been very pleased with the service. Always talk to a real person, test calls have been timely. Very satisfied.

Ordered this system and paid for a full year. Use it for 2 months and my husband passed away. There was no refund. And no mailing label to return the equipment which was required by them. They threaten to continue charging year after year until the equipment was returned.

Very good service. Whenever we have pressed the HELP button, either to test or by accident, the verbal response has been professional and thorough. We have not had to call for help for real yet. My mother chose to wear the wristband instead of the lanyard because she does not like things around her neck. My one suggestion would be to put the button unit on an elastic band that the user can get on by him/herself. My mother cannot get hers on by herself and even though she should not take it off, she does not want to sleep with it, so she takes it off... but then she can't get it back on without help. I ended up sewing it on to a loop of elastic for her so she could get it on alone.

I ordered two sets of monitoring lanyards for my parents. They have not had any emergencies, but have accidentally pushed their buttons several times. They are very pleased with the promptness of the system and the politeness of the responder. Our only disappointment is that there is no microphone in the neck device.

I live alone and the secure feeling I get have this device is wonderful. If you a bay alarm subscriber, the price of this is great. I wouldn't be without it. Peace of mind is worth every penny.

ACCIDENTAL PUSH OF BUTTON. GOT IMMEDIATE RESPONSE. My only contact was this accidental push and I was very happy with both the response and the person at the other end.

I have not had to use my system but it was accidentally activated and was promptly answered. I was impressed.

The service from Bay Alarm has been good so far. I've only had my alarm for about 2 months.

The set-up package arrived quickly, and was very easy to set up. Very reasonably priced, and I like the ability to choose my contract period. I have not had any issues with it so far.

So far, Bay Medical has done everything they promised. Installation was simple and flawless, and everything they promised has been fulfilled exactly as expected and promised. Go Bay Medical!

My father lives in a small manufactured home in Pleasanton. The Bay Alarm unit is located in his family room, between the kitchen and bedroom. Each time we have tested the unit/service the operator has not been able to hear my father when he is in his bedroom or bathroom. This is true even after the Bay Alarm operator selected a different mode that supposedly would allow them to hear better. This is of great concern.

Ordering process is very easy and direct, being online. Questions were answered quickly via phone. Package arrived quickly, as stated, and setup was a snap. Highly recommended.

When I needed a alarm unit, I looked up a few others. Yours was my choice because it had good reviews as did the others, but it also comes with a AARP Discount. That's a bonus to make this more economical than the others. When I received the unit for my Dad, I took it out of the box followed the simple instructions and it was up and running in less than 10 minutes.

After researching, Bay Alarm looked like the right way to go. Ordering was easy, and equipment arrived quickly. My parents live in Hawaii and after receiving, were reluctant to hook up. It has been two months and they have not activated the system yet. While I understand this is their issue, I would have thought Customer Service may have checked back to see if there were any problems. So can not give a review of how the system works yet.

My mother has not needed to use the device, but it gives us all some peace of mind. Customer service has been very helpful.

Great service, no complaints here.

I purchased two Bay Alarm Medical units--one for my Mother and one for my Aunt. I was very pleased with how easy the whole set-up was and how helpful the representatives have been. Any time we had questions, the staff has been more than understanding and helpful. Thankfully, they have not had to use it yet but feel confident if they do---help will arrive!! I would recommend.

Great, easy to set up.

Good service, good equipment, fair prices. Who could ask for anything more?

Basic service seems to be ok. Can't compare to others, and, like all insurance, WHEN NEEDED is THE TEST. Either GREAT or horrible!! The wrist band is very cheap and button sticks up which makes it easy to accidentally activate. For a company that has the years of experience of Bay Medical Alarm, MORE ATTENTION should be paid to detail and customer use. We are elderly with all the attendant weaknesses.

I was billed again for your service after calling and canceling on May 6th. Please correct this error and put the payment back in my account.

So far so good. Everything was explained well and easy to set up.

I am very pleased with my pendant. It was easy to setup. I was able to do this myself. Everyone with the company has been very pleasant. I have tested several times, including when my sons were here so they would also understand the system. All my interactions with the company have been very positive.

I would like some paperwork explaining coverage and range of unit. So far I don't have it. Thank you.

Ordering was a breeze via telephone. Delivery was on time. Installation was easy. Responses to testing from home have been rapid and courteous. So far, a flawless experience.

I am writing this for my mother. She accidentally pushed the button and we, her family members, were all notified. Paramedics were notified and at her home. Thank you. Have an increased sense of comfort.

The staff was very polite and understanding when we tried it for the first time. Twice it went off by mistake and both times the staff were very patient and wanted to make sure that everything was really ok. I feel safe in our apartment when I am alone because of your service. Thank you!

My mother used the alarm within 2 weeks of receiving it. The customer service and response time was superb. I was given great information and was very pleased.

I haven't needed to use the system but am so glad it is available to me.

My dad accidentally hit the button Tuesday and the response was very good and timely. The response team came quickly and all the contact calls were made.

My experience with Bay Systems so far has been very good. The people are courteous and respond immediately. I will continue to recommend this company for anyone who want to have that extra layer of confidence that their loved one is not alone when something happens.

First unit failed in range. Called and they sent second unit, tested it to about 500' and it works well. Good service and good response when I test the system. Recommend.

Everything was very easy to set up - no issues or complaints other than the base unit's speaker is somewhat garbled because the volume is so loud... hard to completely understand the operator.

Delivery 2 days after being hospitalized which lasted 52 days, so upon arriving home, installed system. Very simple and easy.

My alarm was set off accidentally one night and I found out how fast I would be taken care of. It was very reassuring.

So far everything has gone as advertised.

So far, I've fortunately had no opportunity to use the Bay Alarm system. But the ordering, delivery, and set-up was fast and easy. The only time I have used the system is for the monthly test and the response has been fast and easy to understand.

My experience thus far has been positive. Thankfully, I have not yet had an emergency. However, in setting-up the connection in my home to Bay Alarm Medical, the people there were helpful and gave a feeling of confidence that if I have an emergency, I would be in very good hands.

Every test call has been very positive. Getting the forms back to you could be easier... But the people on the phone are very nice!

Did not receive acknowledgement of entry instructions. Also no way of changing codes, etc.??

Sat, May 20, the fire dept rolled up to the house. The alarm button had not been pressed even inadvertently. The base unit did not sound the warning as it does when the button is pushed. The alarm company did try to reach 3 of the emergency contact numbers and unfortunately none was answered. By the time we returned the call 10 minutes later, the fire department was already at the house. In that respect the system worked.

Although I have not needed to use the service, I have checked it several times and am pleased with the immediate response.

I have been the caregiver for my 90 year old mother since 2008. This past year she had many falls so I checked the alert companies for a few days. I decided on your company and I am very pleased with your prompt response. My mother unplugged your unit and you called me right away. She did it again to plug a lamp in and I had to explain again not to unplug it. She is very independent and lives alone but very hard of hearing even with her hearing aid, which she does not wear all the time.. I check and call her daily. The people who I speak to are very pleasant and understanding.

We are very satisfied with the service, system and set-up process of the alarm system. The only problem we have is the volume of the speaker phone and that sometimes my husband, who has hearing aids cannot hear the young man talking to us when you call. We are hoping there is some type amplifier device available to make the voice project thru out the house. Our home is only 1000 sq ft, but it is hard to hear if we are not in the living room, close to the device.

Have had nothing but a courteous and professional relationship. My parents feel very secure & independent with the alarm. It was a very easy process to do.

My 81-year old mother, who lives alone in an apartment, asked me to look into a medical alert device for her. Following an extensive search and review of all companies offering medical alert devices, we decided on Bay Alarm Medical. It was one of the top-rated service providers at a cost that is very affordable. Everyone I spoke to at Bay Alarm Medical has been very kind and professional. They answered all of my questions about their service and put my mind at ease. Since receiving her medical alert device, my mother has accidentally pressed the "help" button a couple of times. Each time, Bay Alarm Medical responded to her quickly, which reassures us that in a true emergency Bay Alarm Medical will be there for us. Bay Alarm Medical has given my mother the freedom to continue living by herself at 81 years of age with the comfort of knowing that they will be there to help if the need arises. I would recommend Bay Alarm Medical to anyone who is looking for a medical alert device for their loved ones.

I'm very pleased with the service.

Since I got it the only time I have had any communication is one time my great grandson pushed the button on the console and someone answered. I was beginning to wonder if it worked. I have received no coaching but then I haven't asked for any either.

With Bay Alarm Medical my family really having peace of mind, thank you.

Very good pricing selections to fit your needs. Easy to use website for ordering. Great customer services via phone when had questions.

This company only cheats you out of your money. Don't give them your hard earned money. I contracted this company for my son because they had good reviews, however, when we cancelled they charged us for a year of service, and we are still trying to get my 239 back for services not rendered. As far as I am concerned they stole my hard earned money for no service. BEWARE!!!!!!! If you do use this company don't do an annual contract.

Everything has been great with my alert system. I have recommended the alert to 3 of my friends and they have also gotten one.

Very pleased with my unit! I haven't had to use the unit so far. Hope it keeps up that way!!!

I have the pendant and watch. Recently I had a power failure and Bay Alarm called me to be sure I was alright and that my system was working. Very reassuring. Thanks.

I ordered Bay Alarm for my mom. She is 87 and lives alone. The shipment was very prompt - easy to set up and easy to try. She has set the alarm off by accident twice now and being the person she is, she's quick to apologize when they call. The customer service reps are very understanding and quick to reassure her that there is nothing to worry about - they were just glad to know she was ok. I would recommend Bay Alarm to anyone!

I was very pleased with your fast response when my daughter Julia called your call button to tell you I was alright. Your operators was polite and helpful.