Bay Alarm Medical Reviews

Wearing the device has given me a sense of security, knowing that help is just a push of a button away.

My mother has not yet had to use this service and we are thankful for that. However, we have peace of mind knowing that if she is alone there is help at the touch of a button. Staff was very helpful in setting up the system and letting us check out multiple locations in the house and yard to test range effectiveness.

My mother has had her alarm system for two months now. She accidentally pushed the button the first week. She tried to tell them it was a mistake and that she didn't need help, but there was no way to stop the help from arriving. We were interested in the GPS system, but were told that in her area, it would only provide spotty service, so we did not purchase it. We could not remember if the device is water-proof though.

Prompt response to tests.

Everything is fine with the bracelet except I accidentally set it off twice when the button hit something when I laid my arm a certain way. However, the two customer service reps were wonderful both times and seemed very concerned for my safety and were so happy to hear I was fine and it was just a mistake. I could not have been happier with the service they provided.

I have been very pleased with the service. Always talk to a real person, test calls have been timely. Very satisfied.

Ordered this system and paid for a full year. Use it for 2 months and my husband passed away. There was no refund. And no mailing label to return the equipment which was required by them. They threaten to continue charging year after year until the equipment was returned.

Very good service. Whenever we have pressed the HELP button, either to test or by accident, the verbal response has been professional and thorough. We have not had to call for help for real yet. My mother chose to wear the wristband instead of the lanyard because she does not like things around her neck. My one suggestion would be to put the button unit on an elastic band that the user can get on by him/herself. My mother cannot get hers on by herself and even though she should not take it off, she does not want to sleep with it, so she takes it off... but then she can't get it back on without help. I ended up sewing it on to a loop of elastic for her so she could get it on alone.

I ordered two sets of monitoring lanyards for my parents. They have not had any emergencies, but have accidentally pushed their buttons several times. They are very pleased with the promptness of the system and the politeness of the responder. Our only disappointment is that there is no microphone in the neck device.

I live alone and the secure feeling I get have this device is wonderful. If you a bay alarm subscriber, the price of this is great. I wouldn't be without it. Peace of mind is worth every penny.

ACCIDENTAL PUSH OF BUTTON. GOT IMMEDIATE RESPONSE. My only contact was this accidental push and I was very happy with both the response and the person at the other end.

I have not had to use my system but it was accidentally activated and was promptly answered. I was impressed.

The service from Bay Alarm has been good so far. I've only had my alarm for about 2 months.

The set-up package arrived quickly, and was very easy to set up. Very reasonably priced, and I like the ability to choose my contract period. I have not had any issues with it so far.

So far, Bay Medical has done everything they promised. Installation was simple and flawless, and everything they promised has been fulfilled exactly as expected and promised. Go Bay Medical!

My father lives in a small manufactured home in Pleasanton. The Bay Alarm unit is located in his family room, between the kitchen and bedroom. Each time we have tested the unit/service the operator has not been able to hear my father when he is in his bedroom or bathroom. This is true even after the Bay Alarm operator selected a different mode that supposedly would allow them to hear better. This is of great concern.

Ordering process is very easy and direct, being online. Questions were answered quickly via phone. Package arrived quickly, as stated, and setup was a snap. Highly recommended.

When I needed a alarm unit, I looked up a few others. Yours was my choice because it had good reviews as did the others, but it also comes with a AARP Discount. That's a bonus to make this more economical than the others. When I received the unit for my Dad, I took it out of the box followed the simple instructions and it was up and running in less than 10 minutes.

After researching, Bay Alarm looked like the right way to go. Ordering was easy, and equipment arrived quickly. My parents live in Hawaii and after receiving, were reluctant to hook up. It has been two months and they have not activated the system yet. While I understand this is their issue, I would have thought Customer Service may have checked back to see if there were any problems. So can not give a review of how the system works yet.

My mother has not needed to use the device, but it gives us all some peace of mind. Customer service has been very helpful.

Great service, no complaints here.

I purchased two Bay Alarm Medical units--one for my Mother and one for my Aunt. I was very pleased with how easy the whole set-up was and how helpful the representatives have been. Any time we had questions, the staff has been more than understanding and helpful. Thankfully, they have not had to use it yet but feel confident if they do---help will arrive!! I would recommend.

Great, easy to set up.

Good service, good equipment, fair prices. Who could ask for anything more?

Basic service seems to be ok. Can't compare to others, and, like all insurance, WHEN NEEDED is THE TEST. Either GREAT or horrible!! The wrist band is very cheap and button sticks up which makes it easy to accidentally activate. For a company that has the years of experience of Bay Medical Alarm, MORE ATTENTION should be paid to detail and customer use. We are elderly with all the attendant weaknesses.

I was billed again for your service after calling and canceling on May 6th. Please correct this error and put the payment back in my account.

So far so good. Everything was explained well and easy to set up.

I am very pleased with my pendant. It was easy to setup. I was able to do this myself. Everyone with the company has been very pleasant. I have tested several times, including when my sons were here so they would also understand the system. All my interactions with the company have been very positive.

I would like some paperwork explaining coverage and range of unit. So far I don't have it. Thank you.

Ordering was a breeze via telephone. Delivery was on time. Installation was easy. Responses to testing from home have been rapid and courteous. So far, a flawless experience.

I am writing this for my mother. She accidentally pushed the button and we, her family members, were all notified. Paramedics were notified and at her home. Thank you. Have an increased sense of comfort.

The staff was very polite and understanding when we tried it for the first time. Twice it went off by mistake and both times the staff were very patient and wanted to make sure that everything was really ok. I feel safe in our apartment when I am alone because of your service. Thank you!

My mother used the alarm within 2 weeks of receiving it. The customer service and response time was superb. I was given great information and was very pleased.

I haven't needed to use the system but am so glad it is available to me.

My dad accidentally hit the button Tuesday and the response was very good and timely. The response team came quickly and all the contact calls were made.

My experience with Bay Systems so far has been very good. The people are courteous and respond immediately. I will continue to recommend this company for anyone who want to have that extra layer of confidence that their loved one is not alone when something happens.

First unit failed in range. Called and they sent second unit, tested it to about 500' and it works well. Good service and good response when I test the system. Recommend.

Everything was very easy to set up - no issues or complaints other than the base unit's speaker is somewhat garbled because the volume is so loud... hard to completely understand the operator.

Delivery 2 days after being hospitalized which lasted 52 days, so upon arriving home, installed system. Very simple and easy.

My alarm was set off accidentally one night and I found out how fast I would be taken care of. It was very reassuring.

So far everything has gone as advertised.

So far, I've fortunately had no opportunity to use the Bay Alarm system. But the ordering, delivery, and set-up was fast and easy. The only time I have used the system is for the monthly test and the response has been fast and easy to understand.

My experience thus far has been positive. Thankfully, I have not yet had an emergency. However, in setting-up the connection in my home to Bay Alarm Medical, the people there were helpful and gave a feeling of confidence that if I have an emergency, I would be in very good hands.

Every test call has been very positive. Getting the forms back to you could be easier... But the people on the phone are very nice!

Did not receive acknowledgement of entry instructions. Also no way of changing codes, etc.??

Sat, May 20, the fire dept rolled up to the house. The alarm button had not been pressed even inadvertently. The base unit did not sound the warning as it does when the button is pushed. The alarm company did try to reach 3 of the emergency contact numbers and unfortunately none was answered. By the time we returned the call 10 minutes later, the fire department was already at the house. In that respect the system worked.

Although I have not needed to use the service, I have checked it several times and am pleased with the immediate response.

I have been the caregiver for my 90 year old mother since 2008. This past year she had many falls so I checked the alert companies for a few days. I decided on your company and I am very pleased with your prompt response. My mother unplugged your unit and you called me right away. She did it again to plug a lamp in and I had to explain again not to unplug it. She is very independent and lives alone but very hard of hearing even with her hearing aid, which she does not wear all the time.. I check and call her daily. The people who I speak to are very pleasant and understanding.

We are very satisfied with the service, system and set-up process of the alarm system. The only problem we have is the volume of the speaker phone and that sometimes my husband, who has hearing aids cannot hear the young man talking to us when you call. We are hoping there is some type amplifier device available to make the voice project thru out the house. Our home is only 1000 sq ft, but it is hard to hear if we are not in the living room, close to the device.

Have had nothing but a courteous and professional relationship. My parents feel very secure & independent with the alarm. It was a very easy process to do.

My 81-year old mother, who lives alone in an apartment, asked me to look into a medical alert device for her. Following an extensive search and review of all companies offering medical alert devices, we decided on Bay Alarm Medical. It was one of the top-rated service providers at a cost that is very affordable. Everyone I spoke to at Bay Alarm Medical has been very kind and professional. They answered all of my questions about their service and put my mind at ease. Since receiving her medical alert device, my mother has accidentally pressed the "help" button a couple of times. Each time, Bay Alarm Medical responded to her quickly, which reassures us that in a true emergency Bay Alarm Medical will be there for us. Bay Alarm Medical has given my mother the freedom to continue living by herself at 81 years of age with the comfort of knowing that they will be there to help if the need arises. I would recommend Bay Alarm Medical to anyone who is looking for a medical alert device for their loved ones.

I'm very pleased with the service.

Since I got it the only time I have had any communication is one time my great grandson pushed the button on the console and someone answered. I was beginning to wonder if it worked. I have received no coaching but then I haven't asked for any either.

With Bay Alarm Medical my family really having peace of mind, thank you.

Very good pricing selections to fit your needs. Easy to use website for ordering. Great customer services via phone when had questions.

This company only cheats you out of your money. Don't give them your hard earned money. I contracted this company for my son because they had good reviews, however, when we cancelled they charged us for a year of service, and we are still trying to get my 239 back for services not rendered. As far as I am concerned they stole my hard earned money for no service. BEWARE!!!!!!! If you do use this company don't do an annual contract.

Everything has been great with my alert system. I have recommended the alert to 3 of my friends and they have also gotten one.

Very pleased with my unit! I haven't had to use the unit so far. Hope it keeps up that way!!!

I have the pendant and watch. Recently I had a power failure and Bay Alarm called me to be sure I was alright and that my system was working. Very reassuring. Thanks.

I ordered Bay Alarm for my mom. She is 87 and lives alone. The shipment was very prompt - easy to set up and easy to try. She has set the alarm off by accident twice now and being the person she is, she's quick to apologize when they call. The customer service reps are very understanding and quick to reassure her that there is nothing to worry about - they were just glad to know she was ok. I would recommend Bay Alarm to anyone!

I was very pleased with your fast response when my daughter Julia called your call button to tell you I was alright. Your operators was polite and helpful.

Each time I call, your service representative is so very kind and thorough. I am only calling to make certain that the alarm is operating.

I purchased this product for my mother. Now I have peace of mind while I'm at work knowing if something happens she will be able to get help.

I am a new customer with Bay Alarm. I must commend their Customer Service on their quick response. I have accidentally set off my alarm button on three occasions. They have answered me immediately and been very helpful even though it was not an emergency. It is great to know they are there for me in the event I ever need help!!

My relatives tried to move the base of system for my mother. By accident, he touched the alarm button. The operator called immediately. However, for some reason, it was difficult to get the real situation. Then Bay Alarm Medical decided to send corresponded people to my mother's location. They went there very quickly. Even though, they found it was an accident, they still talk friendly. Very good service.

My grandpa has been using the system I got him for about three months now and we have both been quite happy with our purchase. He was hesitant at first about the whole idea at first but after I finally convinced him that it was more for my peace of mind than it was for him he finally got on board. He was also very hesitant about the wristband button that I got for him because he thought he would be accidentally pushing the button all the time. He has only pushed it on accident once and I showed him that it was no problem.

Set up was very easy. I have peace of mind now being at home alone. I also love that I can easily take it with me when I visit my children.

My experience as a first time user with Bay Alarm was great. Customer service was very helpful and respectful of my needs. Fast and easy set up. They have even checked several times just to make sure equipment was working properly.

We have had to rely on Bay Alarm 2 times in the past 2 years when mom fell. They were so reliable and efficient. We also had to exchange the battery once and that was perfect. The new one came within a day. Mom calls monthly to check in with Bay Alarm and those that answer the call are wonderful, polite and very friendly. Mom likes that. I have recommended Bay Alarm to 4-5 other teachers in my school who have elderly parents. They are completely satisfied also. The price is very reasonable also. I could not ask for anything to be better. Thanks everyone for giving me peace of mind with my mom! WE love you!!!!!

I am very happy with the service I have gotten with Bay Alarm systems.

From the initial expressed interest on my part to the actual contract execution and sign up, it was a pleasant and professional experience. The staff are knowledgeable, courteous and helpful. Questions asked were answered promptly and expertly. Excellent staff members to deal with as well as an excellent company to conduct business with.

So Far So Good! We haven't needed to actually have a responder, but we feel great about having the product!

Everything went very smoothly with purchase, delivery and set up.

We have not really had a need to call for help. Yet it does give us peace of mind to know we have the ability to request assistance should the need arise. Having the system has made us more aware of being cautious in other ways. We have installed a hand rail on our front steps and keep our bracelets either on our wrists or near enough to reach. Our daughter ordered the system for us, so I am not able to rate the ordering process.

I, too, did considerable research before ordering the Bay Alarm Medical alert system for my 86 year old mother. The price is reasonable, the customer service personnel were very helpful. The equipment arrived quickly. I'm sure the equipment would have been easy to set up, as this was the second system I have ordered, and the instructions looked exactly the same as the first. Before removing the system from the box, I read through the accompanying paperwork.

I feel more relaxed being home alone now that I have this service.

After a couple of missteps at not getting medical attention on time, we found your product. We have been thrilled with the ease of setup and use. Very happy!!!

On accident, my young grandson was curious about the "new device in my room" especially the "help" button, so he pressed it!! He ran from the room when the machine started to "talk" to him. She was very concerned that it may be a real incident, but I told her it was not, apologized and she was very pleasant and understood. The quick response I received is wonderful and worth every penny! Thank you!!!

The system is very easy to set up and it works all over our house (even the basement). The staff is always friendly and helpful whenever I have called with a question or to let them know I am testing the alarm. I feel much more secure now that I have this device.

I am very pleased with the service thus far. Everyone has been very friendly and courteous. I would recommend this service to others.

It is no bother and our children feel more comfortable knowing that we can alert some of them. Thank you.

Bay Alarm life alert has excellent customer care. They have really put my mind at ease.

I live alone and decided to get an alert system. So far I haven't needed to push a button, but I feel very good knowing that it is there and that I can get immediate help if needed. My son did the research and chose Bay Alarm Medical. The several times I have called to ask questions, I have been very pleased with those with whom I have spoken. They were helpful and knowledgeable.

Their response time is always quick and the customer service agents are always friendly and helpful.

Excellent customer service in all aspects of service.

I have just started my service a couple of months ago. The set up was easy to do and everyone has been very helpful. Starting with my first call to get information about the service and when I called to set up. I am very happy with my choice.

Bay Alarm was my choice due to fair pricing, and good customer reviews. So far I am very pleased. The system was easy to connect, and works very well.

I get immediate response when testing. The agent is pleasant and accommodating answering my test. I am happy with the service. I will recommend this service to others.

I've had this system for a very short time, but within this time I pressed the "HELP" button to see if it worked and immediately had a response! Thank you, it really works!

Fell down in bedroom, needed assistance getting up. Contacting my family was fast and accurate. Follow through was very satisfactory, professional questions were asked at time of call.

Ordered for my parents... It had never been removed from the box... They didn't want it as my father was diagnosed, just weeks later, with lung cancer and given six months to live and my mother was diagnosed with leukemia (cancer of the bone marrow). Upon the return of the system and speaking with customer service, they would not refund a penny! BEWARE! They begin charging you the day you order, NOT the day you call in to initially start your service!

So far we've been happy with the alarm system. It was easy to install and when we tested the coverage area, the customer service person was very friendly.

I accidentally pushed the button (unbeknownst to me!) when I was pressed against a door, holding it open with my arm. I was pleased to hear your representative's voice though checking my safety, and the questions asked to confirm my safety and identification.

I was not satisfied using the Bay Alarm Medical System. When I ordered the device, I explained I was in and out of the house and not home bound. This device is best for older inactive people who are home bound. However, I was led to believe otherwise. Because I could not use the system, I returned it. I did not hear from Bay Alarm Medical and called about a refund since I had paid for a year upfront and I had five remaining months after I returned the device. I was told there was no refund on unused time. This was never explained to me when I signed up for the year.

Very pleased, was happy with the staff. Is a good peace of mind for my father. Have recommended it others. Your staff has been very courteous when we test the system monthly.

I am writing to commend Simon for his courtesy and patience. He asked the right questions and waited until I answered them. I wasn't an easy-to-manage customer. Regardless, he got the job done and is an asset to the Bay Alarm Medical community of professionals.

I fell down in my home and unable to get up. We called our local EMTs and they arrived quickly to help. Nothing broken, just my pride. They suggested I look into a Medical Alarm for our home. I checked out several on line and called 2-3 for info and costs. Bay Alarm came out tops on my search. My service was set up on time, professionally. Will in customer service was great.

I am relieved to know I have help if needed. The only improvement I would suggest is a micro in the button because I have rolled over on the button and had to get up in the middle of the night to say "false alarm" to the console.

The ordering process was fine but we're really disappointed with the system's audio. It sounds like an old AM radio with a weak signal. I'm concerned my mom is not going to be able to understand the operator answering. I have trouble understanding the operators and I'm 25 years younger.

We've not had any problems. After researching many companies, we feel safe with this one. The price is reasonable and the experience has been pleasant.

My mother and our family has been very pleased with the peace of mind that the Bay Alarm Medical wrist band has provided. When we set up the product, we were very impressed with the patience given us by the customer service representative on the telephone. This product was recommended to us and we would recommend to others.

Was happy with the individual who took the order and helpful when it came to the equipment. Delivery was efficient and fast. Tested it immediately from different areas and the person at the other end of the monitor could hear and acknowledge. The ONLY think I wasn't too happy about is making out what the person's response was. It sounded like a scratchy radio program, not clear at all. That's the only reason for the 4 star.

While my mom and her brother were setting up the system, he made a mistake and touched the alarm button and dispatched the emergency response team. Within 3 min. the paramedics were at mom's house and ready to aid. Bay Alarm had called three people on the list within a few mins. to check on mom. This makes me feel very secure and eases my mind. Mom said the the necklace is non-invasive and now she's used to wearing it. Thank you Bay Alarm System!

I would like to follow up on my negative review of Bay Medical on February 27, 2014. To clarify, I was never dissatisfied with the product or service. My problem began when the company refused any refund after we cancelled my dad's service 5 days after they charged us for a full year. I was contacted on March 11, 2014 by a representative from Bay Medical's consumer affairs resolution department, Carli, who told me they would refund my money less 1 month after they received the equipment back. I accepted this offer, telling her this is what I asked for in the beginning. The equipment was mailed back to them that same day. I have no doubt I will be getting my refund returned now. I appreciate Carli's help in resolving this matter.

The response was right away when I explained the error. They were very very understanding. I highly recommend this service. I have told many of my friends.

I and my family feel comfortable knowing help is nearby because I have the Bay Alarm device. Thank you to my son, Peter, for making this possible.

I am satisfied with your product. Your response was great when I accidentally pushed the button. Thank you very much. Thanks to my son too.

The service representative was very helpful and pulled up my information quickly. He was polite and well informed. He checked with his supervisor when he needed to on one occasion. I lost some forms and they were replaced immediately. I also received a lock box for my door promptly.

Good Customer Service excellent help, any questions were answered immediately by a very helpful customer service staff and they were very knowledgeable and courteous. I would highly recommend this service to my friends.

I am a new customer, and I appreciate the time and consideration taken to answer my questions. It is a good feeling to know help is available if needed. My son handles my account, and it is a relief to him as well. I have fallen in the past, and my alert contact as well as the lockbox give me a sense of security. I haven't needed any emergency service, and I hope it stays that way. Thank You!

We bought a Bay Alarm for my aging mother. Just knowing she had such a handy line has made her more confident and reassured. Her only time of usage was by accident and she was amazed by the rapid response. We also feel more comfortable and appreciative knowing she is more relaxed with such an important life line.

We haven't had any problems with it. It's easy to install and easy to use. The order process was straight-forward. The representative who assisted us was very helpful and informative and made suggestions based on his experiences with other customers.

So far we are pleased with the service. All tests have checked out perfectly each time and Bay Alarm even called to check when they detected an extended power outage.

I had trouble with the wearable alarm button. Set it off accidentally 3 times. I had it on my arm and bumped it and set it off, then I pinned it on my waistband, bent over the washer and set it off, third time hit the monitor. Was ready to send it back. Took the elastic off, put a small ribbon on and now pin it to my bra strap and tuck the button into the bra. Now it is available to both hands and is safely tucked away and can't be hit accidentally. Would be nice if you came up with one that can go on the bra without a pin. Don't want it hanging around my neck and hated it on my arm.

Very easy set up but I still needed some help. I called twice and both agents were very kind and helpful. They did not mind answering the same questions more than once or even twice. My daughter was with me and she also had questions and they were extremely friendly and seemed to really care.

Bill, fortunately, have not fallen nor had to use the alarm. But it is such a secure feeling to know that when he is alone, that he have access to help if needed and that I will be notified.

It was very user friendly to set my mother up with the Bay Alarm system. No hitches. Happy to see the return process will be hassle free.

My 91 year-old mother in Wisconsin lives alone, but when she falls, she cannot help herself. In the past she had laid on the floor for up to 36 hours at a time. We needed a solution that didn't involve full assisted living. Bay Alarm's wristband was that solution. Reasonably priced, the subscription service is always prompt to respond when summoned. My sister and I, along with my mother, have much greater peace of mind as she goes about her daily tasks.

Comfort in knowing Uncle John can swiftly activate his bracelet alarm if he falls or needs immediate medical assistance. Your technology is topnotch and reliable.

I've been very pleased with the courtesy and promptness of the operators whenever we have tested the system. I've also been very satisfied with the range of the system.

Great SERVICE. I hit the button and didn't know it. I didn't answer the phone and turned around and found 3 EMS personnel in my living room. Thank you for being there.

Talked with Anna to arrange to change reoccurring payment date and account being charged. She was very responsive and following discussion of the contract terms set up the account with the new information. On several call to customer service have found Bay Medical personnel to be knowledgeable and helpful. Switched from another service had for years and am most pleased with Bay Medical.

My family and I had been trying to have mother wear an alert for years now, as she am 102+, but she didn't want to have a necklace and felt she didn't need one. Last month she finally decided it was time IF she could wear it on her wrist. They purchased the system from BAY Alarm, and she now wears consistently. As she says, "I have forgotten it is even on. Hope I don't have to use it, but......"

We have been a customer since February 2013. We were happy with the service. Bay medical supplied a much needed service for my dad, but currently, they no longer meet his needs and we need to terminate our contract. They say there is no charge to cancel BUT read the fine print. We signed up for the annual plan February 2013. In February 2014, we were charged for another full year. When conditions changed for my dad, we attempted to cancel and get a refund but were told they do not give refunds. This was only 5 days after we were charged for 2014. They are not willing to compromise or discuss any type of refund. This is robbery. I cannot recommend this company because of this. This is unethical business conduct.

Thankfully, there was no emergency, but while working in the kitchen I heard a voice asking if I was OK. My cat had stepped on the call button activating the system. I had just installed the system and didn't know if it worked. Your rep was very helpful and I am reassured that I am protected. Thank you.

Our experience with Bay Alarm Company has been 5 star. From the beginning my telephone experience was stellar. I had the pleasure of speaking with a very knowledgeable gentlemen who immediately asked for a phone number in case we were disconnected so that he could call me back and not have to repeat any part of the process. The price was the best on the market, and the follow through even better. Everything needed arrived via UPS with easy hook up instructions followed by a phone call from my original contact to ensure that everything went well. One of the problems we had with our previous provider was as much as 7 minutes response time when the emergency button was pushed. Our longest wait time with Bay was 23 seconds. Great job. We highly recommend Bay.

Purchased as a Christmas present for my Mom. Easy installation. Very good technolgy... I only wish it had a fall sensor. If that gets added at some point, I would upgrade that feature.

The system was delivered very promptly and easy to install. It worked perfectly after testing. I appreciated the different payment plans and the assistance provided by customer service in explaining how the system would work prior to purchase.

I love the wristband option. It doesn't get wrapped around your neck and it's very easy to set up and use. I would recommend this to anyone needing it.

We had a bumpy start when setting up his service. It was on our end though as our household had gone totally digital. We had to have a phone line installed to be able to use the equipment. I assume the price of good digital systems will come down and their quality will increase soon to keep up with technology advances. The staff was fairly helpful under the circumstances. They were friendly and patient... We took awhile to get our end in order due to my parents both being ill and my father going into the hospital at the time I initiated the purchase. I am relieved to have the alarm system in place now.

I want to express my appreciation for the expedite service your company has provided. It has come in handy with the alert watch. He wears it all the time and it makes me feel at ease knowing he just needs to push the button.

I ordered their medical alert system in 12/13. It took several weeks longer to reach me then they had said it would and it didn't work. After numerous calls to the "tech" center, it was agreed that they would replace it. This system has not worked reliably and yesterday they called my 94 y/o father at 1 AM to inform him it wasn't working. I have called repeatedly about the unreliability of their system but predictably enough, the response has been unreliable. This is not a company or a system to use for any attempt to safe guard a vulnerable person.

As I mentioned in my previous review I was very upset that they refused to refund me the portion of the time that we did not use their services. They called me yesterday and apologized for misunderstanding. They said that they will refund the pro rated amount. They had A very quick response time.

Peggy, the representative who handled this transaction, was a model of competence and courtesy. She answered all my many question clearly and patiently. I could not have received better treatment.

I am appalled by the customer service department of the company. My father-in-law has been using the alarm and passed away on Christmas eve. I called today (1/5/14) about returning the equipment. I was informed by Kelly if the equipment was not at Bay medical office by 1/7, I would be responsible for the next quarters payment!? She also asked where I lived. Since it was only about 60 miles away I could drive over and deliver the equipment to avoid the charge. This is one of the most callous phones I have had to go through taking care of Irby's death.

I have had my Bay Alarm Medical since October 2013 and feel safe and secure knowing that help is the push of a button away since I am 89 years old and spent my days alone. Would recommend Bay Alarm Medical to anyone with medical problems or seniors.

I ordered an Alarm for my husband in May 2013. He died in June 2013 without ever using it. My son passed away shortly thereafter. In the ensuing maze of grief and paperwork I completely forgot to send back the alarm system until 9/3/2013. Now you're trying to ruin my credit by sending a "past due" bill to a collection agency. I returned the system, however late, unused, in perfect condition. I find it hard to understand a business devoted to helping, being so mercenary..

So far so good. I wish the speaker was clearer. Sometimes it is hard to understand. Everyone has been very polite. Have had a need yet, but feeling more secure that it is there.

I am very pleased with Bay Alarm Medical. The customer service was excellent from start to finish, meaning from the time I began service with them until the time I ended service due to the passing of my grandmother. We never had any malfunctions with the equipment. The price could not be beat. Most of all, it gave both my grandmother and myself peace of mind. Thank you.

While the system may work, the company never tested it or had me test it after the initial installation. It was not needed during the time I had it, thank goodness, but I could not know if it would have or not.

The service is great, the price is right. I feel safe knowing I have this product and services. I recommend this product who has medical problems like I do.

Has saved my mother's life!!!! *Always helping out when and what she has needed. Great professional help when a loved one is in need of a helping hand!! Awesome. Highly recommended.

What a bunch of rude people. Never, ever sign any contract with these people. Not helpful at all. 5 Star runs rings around this poor excuse of a company.

I would like to wish all of you a Merry Christmas. I would also like to thank you for the very prompt and courteous service you have given us. My dad has hit the alarm more than once by accident. You have been very prompt at checking on him immediately. You have notified us quickly when there was no response, and sent someone out as promised. It has been a gift from heaven to have your service in our home.

We have just had our Bay medical alarm for a month but have only had positive interaction with them. They were very polite & gracious the day my husband was bending over the washer & set the alarm off by accident. I apologized but they were just happy that we were okay. But they said it was no problem.

Recently, my Father had fallen and I ran to help him and slipped on the floor dislocating my shoulder. I immediately pushed the Bay Alarm button and were contacted within less than a minute. Help arrived within 5 minutes and before we knew it, we were both in the ER getting x-rays. The police and paramedics responded quickly and I highly recommend this service to anyone.

Overall, I am pleased with the communications from your staff notifying me if there is a power outage, etc. however, when Mom used the button, and actually had an emergency, I am confused why police and the ambulance were called, but not "First Responders". The fire department would have been there in 5 minutes, versus 20 minutes for the ambulance because they dispatch from one location in town, which happens to be all the way on the other side of town.

Bay Alarm does make you sign a lengthy agreement. Also, they state the the consumer will not hold them liable; even if "they are negligent". Also, will not refund your money despite returning their equipment unused; and if they never provide you with service. Despite timely notice, they will continue to bill you repeatedly; and overdraw your bank account. Predators against seniors and caretakers. Reporting them to BBB and Consumer Affairs in California. Buyer beware!!!

Got the medic alert for my mother and it has been such a comfort for her and me. Had one with another company but she wasn't satisfied because it was always going off. She feels very secure with this one and everyone has been so nice to her.

Bay Medical Alarm contacted me and we discussed the policy on refunds. They said my situation was unusual because the death of my wife was so close to when I signed up. They are going to refund the two of the three months money that I had sent them. I also suggested they try to make that policy more clear because I'm not the only person that has complained about it. I'm satisfied with the result.

Hello, Bay Alarm - consider this note confidential. My mom does not wear her alarm button; and therefore, she makes this service a waste of money. She goes outside a lot, and this worries us. We have asked her to do so, but I believe our 87-year-old needs some prodding or reminder from a Bay Alarm professional of the danger this poses to her well-being. Maybe tell her a true story. She forgets about it, and has been diagnosed with onset of Alzheimer's. Can you call her a few times a year and remind her of the importance of doing so?

I am very satisfied with my alarm system and mostly the folks that man the systems. I have always been responded to, quickly and courteously. I know that there is someone there for me, and expect to be protected and helped for any need I would have. Thank you.

To know how the order was shipped and to be able to track order would be helpful. Order still not received after ten days! This is a tricky form!

We have been customers for over a year and had been very happy with the service. When the year ended, we had a misunderstanding on the details of cancellation of service. However, I am extremely happy to report that after an e-mail we were able to resolve this issue, and am again happy with Bay Alarm Medical.

Several weeks ago I asked for a representative to call me. The representative called me at an inconvenient time and I requested he call me back the next day in the morning. He said he would. I am still waiting for a call back. Should I still consider using your company if this is typical of service? I am still interested in obtaining a monitor either with your company or one of your competitors. Please let me know.

I got this medical alarm system for my mother-in-law, who lives alone. She feels so much more secure now with the system. The employees at Bay Alarm Medical are very courteous, polite and very confident in what they do. My mother-in-law is so thankful that she has someone that can help her in an emergency 24/7. Thank you Bay Alarm.

So far, all my calls have been accidental - hit the button inadvertently, etc. Each call was answered timely - I apologized for the alarm. Each representative responding was very professional and made me feel okay - that I had not bothered them. They always updated my address info. I am impressed.

The general transaction went very well. But since I've received the unit, I've asked 3 times to obtain a necklace button as well as the wrist button I received and still have not received a reply. All I want to know is can I buy it and what's the cost.

Contacted your company several times to contact my dad to establish medical emergency service. Your attempt was by email. Not certain how, I told you he does not have an email account. You said you left him a phone message but no record of message. After several attempts we located someone else. Your loss for poor service.

We highly recommend Bay Alarm. Their customer service is knowledgeable and helpful. We like working with a local company that has been in business for many years.

This service is a great relief for our family. It works just like they say and the customer service is super. Don't wait until you wish you had this to try it. It has been great for my elderly parents.

For starters, my Mother used Bay Alarm Medical for 1 year and they could never get the emergency contact sequence correct (Always calling the wrong person). After having the device hooked to the phone for a year we elected to get my Mother 24 hr in home care and had no more use for the device. Realizing that they had auto billed her for another year I immediately sent the device back to Bay Alarm. From there, I called to have a credit issued and was told it would be taken care of. After a few weeks of waiting no credit took place. I called again and was told that they don't issue credits. They could care less about the people they claim to help and seem to enjoy robbing the elderly!!!!!!!! DO NOT GIVE THEM YOUR MONEY!!!!

I have to admit am pleasantly surprised this has been favorably resolved. Per the company's response to my complaint, I returned the equipment on 27 Dec 2013 (prior to the 10 Jan 2014 deadline), and after calling on 21 Jan to question where my refund was, received a check today ( 27 Jan 2014) for the balance of the year minus one month as promised. I do hope the service agreement information plans are changed to reflect the pros and cons of the payment methods available. Knowing what I know now the "monthly" rate may cost more up front but is a no-brainer if suddenly you no longer need the services for whatever reason.

It is easy to wear without being so obvious or get in the way of my activities. I inadvertently set it off by carrying something close to my chest. I received a phone call from Bay Alarm and explained what happened and they understood completely.

Was contacted by Bay Alarm Medical and although they would not refund the payments they have been taking since July they did refund one payment and are sending me a return receipt for the equipment. Although this is not the full action I think should be taken they have sought to resolve this matter and I am calling it resolved. I am giving them three stars for taking the time to resolve this matter.

I am very satisfied with my Bay alarm system. I have not yet needed it, but knowing there is somebody out there gives me a good feeling living alone. I pushed the button by mistake and somebody asked me right away if I needed help before I realized that I had pushed the button. Thank you for being there.

I signed my father-in-law up for the service as he had fallen several times and his wife was in and out of the hospital so he was alone quite a bit. He never needed it when he was alone. My mother-in-law came home from the hospital and we got her a button too! They never took the wrist bands off! Sadly my father-in-law collapsed in October and knocked my mother-in-law down when she was trying to help him. She pushed her button and did not receive a response, she then pushed her husband's button and got no response!

I was please with the service I was given before I decided to choose Bay Medical. The operators were polite and helpful. Help by Chat was convenient.

It's just comforting knowing that in case of an emergency I can rely on getting help thru Bay Alarm! I have recommended it to several people!

Bay alarm has been professional when we have tested our system on two occasions. The service is reasonably priced. The price was what initially got my attention while searching for a service online.

I am completely satisfied with my alarm system and recommended it to my niece for her mother. If I hear of anyone else who needs one of the systems, I will not hesitate to recommend Bay Alarm to them.

I have had a very positive experience with Bay Alarm Medical. They have been helpful when I tested my system. The other day I blew a light bulb knocking out everything in the room. Before I could find the breaker for the room they were telling me to check my phone connection. I haven't had any problems with the system at all.

We are new users of Bay Medical Alarm. After comparing their services with many others, we picked Bay Alarm Medical for my aging mother-in-law. The system was easy to install - approximately 5 minutes. We've tested it twice since the installation and the response time is very good. We'd recommend this system.

My first experience with needing Medical Alert equipment. It is for my mother, so needed to be informed before taking home to her. Rachel **, your phone representative, was wonderful. I had lots of questions and information. Rachel was very patient, friendly and knowledgeable. Along with all of the reviews I have researched and if your phone representative is an example of your company I have found the perfect company for my Mom. I think people like Rachel are a real asset to your company. Thank you.

We had to fairly quickly get set up with a medical alarm system and Bay Alarm Medical handled it very quickly and efficiently. So far, we are very impressed. Thank goodness we haven't had to use the system but we are very comforted to know it is there if we need it.

Everyone at the beginning was so very helpful. All questions were answered and the overall attitude was great. Shipped early, was easy to set up, and response of customer service exceptional.

Friendly and helpful getting started & set up. Recently had to use the service. They were very responsive & helpful in getting me help. Am very satisfied.

Enjoy having the security of help if needed. Allows me to continue to remain home alone. Great response when I activated it. Family was informed and quick response from EMS.

I feel so much safer since my son and daughter-in-law got me the Bay Alarm Medical Alert. It is not too large, so it is comfortable to wear.

I am writing on behalf of our father, Ralph **. We wish to express our satisfaction with your service. While he has not had to use the alarm, we have enabled it monthly for a test check. Whenever we have done so the call has always been handled professionally and proficiently. My father does not have email. The above address is for DJ **, daughter.

Customer service team is the best and always friendly and helpful. They do not get annoyed when I accidentally hit the button. I've had to start wearing it inside my shirt because I hit it a few times on accident. Nice to know it works and I have someone kind to help right away.

I hope I never need help from Bay Alarm Medical but if I do, it's nice to know they're there. Didn't expect to need their service (who does) but I'm mildly disabled with MS. While this is not good, it is not yet a problem. What is a problem is having a massive heart attack, needing to be resuscitated in the ambulance a few blocks from home en route to the hospital 30 miles away and waking up three months later in a nursing home. Didn't feel safe about going home without some program like Bay Alarm Medical. This is when I realized I'd need help.

This is a brand new system for me. It is much smaller and lighter than the previous one I had. The wrist strap was far too long. We ended up trimming it and attaching a Velcro closure, which you might want to consider in the future.