Bay Alarm Medical Reviews

Bay Alarm Medical offers great service, great monitoring response time and seamless installation. Highly recommend. I would only say that online access would be an added improvement.

You have done everything you offered. THANKS, would recommend to others. Far better than any local group I could use, based on others' experiences, so far.

Easy to set up - prompt response time when tested. Thankfully have had to use. It is simple enough to use for anyone. It is identified locally.

My mom has only had the service for a month, so she is still getting used to it. So far, so good. Thanks for making it easy.

I am very satisfied with Bay Alarm Medical and my Medical Alert and service. I have had service for 3 months and I am completely happy with my medical alert.

The product is as described. Easy to set up and easy to use. Bought this for wife for times that I am out of town for peace of mind. Gives us both confidence that help is close if needed.

So far everything has been working well. Every time we do our monthly tests, someone responds promptly. The device gives our family members comfort especially, for those who are not always there.

My son got this for me, I wear it all the time, and feel safer. I know if I fall or have a problem, I only need push the button and someone will come to help me. It has given me peace of mind, and also my family. They live in another state and it helps them to know I will be able to get help quickly.

I was pleasantly surprised at the ease of activation and the contacts within your organization. The ordering and establishing the account were painless and efficient.

I was referred by a relative (received one month free) and purchased the bracelet for my Mom who lives out of town. Everyone I spoke with was friendly, courteous, and fully knowledgeable of the product and services. Upon receipt, I faxed forms and another family member set up & tested receiver with ease. This product is perfect for our situation (many falls but always conscious) and is priced very reasonable. Mom put the bracelet on and has never taken it off - no complaints. If another fall occurs, she probably will not be in range of the receiver. However, when she presses button, she will be called followed by a long list of family & neighbors until someone is reached. Great solution at low price!

Have only had the system for a short time but have been very pleased with the customer service and the distance that this covers. Being able to step away from my home is very helpful.

Haven't had to use it yet, but I received a call from your company checking up on me so I feel safe and hope it'll come in handy when and if I need it. Thanks.

I recently suffered a heart attack, and I had difficulty getting to the phone. That's what prompted me to get a medical alert system. I checked out quite a few and Bay Medical Alarm was rated very high in customer satisfaction. I called and was helped by a very pleasant young woman who explained the medical alert system in great detail. I was very impressed. I ordered it, installed it, and I hope I never have to use it. If by chance I do, I really do have peace of mind knowing that they will make all the appropriate phone calls. I am very happy with the service and I would highly recommend Bay Alarm Medical!

I did my first monthly "check" this morning and was very pleased with the response. The young lady who answered spoke loud and clear, so that if I had fallen away from my instrument I would have heard her easily. I also checked the response with my "necklace" and had the same good response. By the way, I have already recommended you to a friend.

I recently purchased a Bay Alarm Medical Alert for my Father, Thomas. After searching the internet and comparing reviews, I determined that Bay Alarm Medical had an excellent rating and competitive price. I submitted my order over the internet with no problems at all. The site was easy to use and the instructions were simple. Unfortunately, I used a payment card that I had not yet registered. Very shortly, I was contacted by Peggy in customer service, who straightened everything out.

We are very satisfied and now have peace of mind that our 90-year-old aunt can get help if she needs it. We live 3 hours away and worry because she lives alone and still loves to garden. We discovered she had fallen a few times so we found your service online. We decided on your service after reviewing the ratings! We found all of the staff helpful and patient when she accidentally pressed the alarm a couple of times.

I have been very happy with my new alarm, I have not had to use as of yet, but it gives me confidence knowing you are only a push button away. I did do my first test last week and it went very well. This has been a great comfort to my children and me.

I did a lot of shopping before choosing Bay Alarm. The overall value of their service I found to be outstanding. There is no set-up fee. It is as easy as plugging in your answering machine. Any questions were answered in full with courtesy and knowledge of their product. I work in the yard a lot and chose the one time fee for the upgrade to 1000 feet over 350 feet for a one time minimal charge. I like the process of testing weekly as this gives me the security of knowing all is working well.

I am very pleased with my Bay Alarm Medical System. It is such a good feeling to know that someone is always there in the event I should need help. Thank you Bay Alarm Medical for being available to me if I need you, 24 hours a day.

Easy to set up system if you don't make any changes. But I decided to change from an alert button around my neck to one on my wrist and the wristband did not come with instructions on how to activate the new device, which then required calling customer service multiple times (at least 6) before we were able to fix all the problems that arose along the way. Everyone you get on the phone is polite and patient, thank goodness, because it took over an hour to get the new device and base up and running properly.

I traded neck alarm for ankle bracket and problems with false alarms has stopped. I have not worn product very long since buying it so can only say for a short time it is very responsive. Thank heaven I have felt secure since having it.

I just got the alarm system and have not had an emergency yet, but when I was testing the system while setting-up I got a response within seconds. I also had some questions and was helped by very friendly personnel.

After reviewing many different medical alarm systems online, we decided to go with Bay Alarm as they seemed to offer the most for the money. It was shipped quickly, was super easy to set up and works great. My mother is very happy with it and can even wear it in the shower. When you test the system monthly, as they recommend, the person who answers the phone is very friendly and helpful. We are very happy with this system!

My dad has not needed it. But knowing he has it makes it easier for me to do my job as an over the road truck driver.

Just got the service and was pleased at how easy it was to activate. My family is relieved to know that I have bought this product.

Extremely helpful and patient. I have told everyone I know who has a loved one left alone. My Dad and I are very pleased with this product.

Customer Service not friendly at all. Rude and willing to explain, did not go go the extra mile. Only wanted to get me off the phone.

I have lived alone for the past ten years and have very few friends that contact me on a regular basis. When I told my grown children that I had subscribed to Bay Medical Alert, they all expressed a sigh of relief that I was being watched over. My and their peace of mind is enough that makes it worth it.

Going with Bay Alarm Medical was the best decision I could have made for my 91-year-old mother. It's like a built-in protection service. Knowing my mother can use this function of pressing a button when needed and a response team available 24/7 gives me so much comfort. I didn't realize that a call would be made to me just because the power was weak on the phone line. Needless to say, a replacement phone was taken care of the same day. When I asked would the button still work ~ I was assured back up was available to the line should it go down. What a relief! Thank you for being there! It's like having a guardian angel!

When I received equipment, it was easy to set up just as I was told. When I do a test the person/persons on the other end are always polite and professional. Although I am surprised at the slight delay in response. But so far, overall I am pleased and feel secure.

I checked out quite a few different systems and Bay Alarm Medical was the best fit for me. I like the lock box and the Vial of Life. Their pricing is competitive and I feel confident that it is the right system for me. I have told many of my friends and neighbors to check out Bay Alarm Medical.

My husband is a hospice patient. What we have experienced so far has been very attentive & professional. We feel we have made the right decision in choosing Bay Alarm.

I hit the button by accident and didn't know it. Suddenly I hear this voice calling "Emergency, Emergency!" I realized it was my machine. A very nice voice aside if I need help and said no. I pressed on the button by mistake. I found out how fast they answered and was very pleased, especially since I didn't need an emergency call.

Happy with service, easy to use. Thanks for the great service. Customer service friendly, easy to work with, and very helpfully. Will be glad to tell my friends.

I feel very confident in response time. Twice have hit my button in error and have immediate response asking if OK. I feel very comfortable in knowing that someone is there if needed. And always pleasant on the phone.

Can't say enough about your customer service department. Everyone is always very helpful and knowledgeable and pleasant to speak with. They have solved all my concerns and done everything they said they would do!! A pleasure to deal with.

I have not had an emergency. But when I do the monthly checks, the call is quickly answered by a polite and courteous who call me by name and are completely concerned about your status.

I have gone for walks with my bracelet on. So far I have had no problems. No falls and I hope I have none. But I do feel more secure.

Everything was explained well. People were helpful and professional. Received the material when they said it would come. The website answered all my questions.

I feel very secure with the Bay Alarm System. They are really on top of things and even called to tell me to plug my cord in the wall and not the thing I had it in. I would highly recommend it to others.

Great service. Very efficient! Got help to my parents in their time of need. Gives me a peace of mind knowing this service is in place.

My mother suffered a mini-stroke where she lives in California and I live in Oregon. Bay Alarm Medical was recommended to me and having them take care of everything from their office was a blessing! The equipment came the next day while I was visiting her to make sure the lock box worked. Setting up the account was convenient and easy! The staff was very understanding, patient, caring and efficient! Our peace of mind is invaluable both for our mother and my sisters and I.

Just opened a new account and install system on a Saturday. Had a "trouble" light on the unit after installing. Was able to get it resolved over the phone, but had to wait until Monday for someone to be able to help me.

I am new to the system, but the initial ordering, set up and testing was a breeze. Directions were clear and the people on the other end of the test response were prompt and pleasant.

I received the Bay Alarm Medical package very quick and installed it, made a test call and left my parents house at 3:30pm. I received a call from my father informing me that my mother had a heart attack and they used the panic button to contact BAM at 7pm the same day! The ambulance came and took mother to hospital where she had emergency surgery to open a clogged artery. She survived, thanks to the BAM system and response time. Thank you, BAM.

Bracelet a little cumbersome and the band scratches; but otherwise, it's working and fortunately has not been needed. Took a few days longer than I preferred to arrive. Testing was easy and staff when answering the "fake" call to test was friendly and professional.

I have bought this alarm for my host mother. She complains that it beeps every 45 mins. Sometimes it would scare her when she is watching TV as the console is sat next to her recliner in the living room. I have called Bay Alarm to confirm the beeping sound is necessary for it to function, but the representative wasn't sure.

Very well priced and fair. Had an excellent experience with the ordering and the helpful staff. Highly recommend to all. My father is happy and I don't have to worry about him as much.

We feel so much more secure with the medical alert system. My husband accidentally set off the alarm a couple of times but we were able to turn off the alarm before getting a call except for one time. He has the wrist option and when it rotates on his arm, the button gets pressed. It's taking some getting used to.

The product works as advertised. Ordering and setup was a breeze. The folks in the call center are friendly and professional. I'd recommend Bay Medical to my friends and family.

I recently purchased Bay Medical Alert for my mother and mother-in-law. They both live alone and my wife and I worry about them because of the fact the we live 2 hours away. I installed the system, tested it and it works great. I feel so much better knowing that help is just a push of a button away in case of an emergency. My mother and mother-in-law both told me that they feel so much more secure now that they have the system.

Very helpful sales rep. Easy to install and very comforting to know help is just a call away for my mom. She feels more secure in her own home, as well. Thanks!

We purchased this device for our mother and it couldn't have been any easier to set up. She wears it all of the time and it's not a problem at all. I just hope she never needs to use it!

The Customer Service representatives are polite and very personable. Even when I made the first call to check the units functioning (on behalf of my parents), the representative was very friendly, polite, personable and concerned. It really put my parents at ease to hear her voice on the speaker. My parents are very set in their ways and were not very excited about beginning this service. The communication with your representatives has made the experience a very pleasant one and my parents are now very happy to have the alarm system in the case of an emergency. It has set all of our minds at ease, my parents, myself and my siblings. Thank you for a wonderful service and caring representatives!

I've had an instant in using it because I'm still on Dr.'s care taking all of my meds and pursuing all advice to prevent having another stroke. So, it is used as a "just in case" necklace which I never take off. I've tested it and was self assure that if and when (and I hope never again) I will be in good hands

Alarm program for my parents, who live in a different state. Price is fair. Technology is state of the art. Service is excellent. Ordering was a breeze.

My wife ordered this for me because she is going on a trip and I fall occasionally and can't get up. My wife has to set it up because I don't have any feelings in my fingers. The setup was not difficult for her and we texted it several times so we were sure that she did it correctly. I wear it everyday and feel comfortable about having it in case I take one of my falls when I am alone.

No need to remind when your caregiver is around. Otherwise, do not fall down. I wore mine religiously while my wife sent on Safari to Africa. Now that she is home, there is no need for the unit.

All questions have been answered and the customer service people are pleasant. No complaints with any service or equipment used in any way. In fact, was really impressed with the range available with this unit.

I personally and my whole family feel safe and confident in the program. The way it works gives us security of being watched all the time, when assistance is needed. We feel safe.

My daughter signed me up several months ago after my surgery and we both could not be happier with the service. I have fallen several times and the response has always been very quick and caring. They send help quickly, communicate the lockbox combination accurately, and notify the requested contacts. I would highly recommend it to anyone.

The installation of this product was so easy and it was working within a few minutes. The medical staff answered all questions and made sure unit was working properly.

I received the unit but not the lock box I had ordered - that wasn't received until yesterday so I was unable to even wear the necklace as there would have been no way for emergency personnel to access my home.

My mother is using this product. She feels happy and safe. And I feel happy too because if she has an accident, she can get help asap.

We ordered the Bay Alarm Medical Alarm for our mother after falling at home. The system has made her feel like someone is always there to watch over her and to assist in getting help when needed. The whole family is relieved to know she feels less worrisome and happy with their choice to use Bay Alarm. We would highly recommend the same to other families with parents needing this type of assistance and security.

The unit was easy for my Son to install. I have it, but I sure pray I won't have to actually use it. But you never know.

I have been satisfied with the system for my sister so far. My only complaint was that they canceled my order and I had to call a second time to order the system.

It gave me total peace of mind, as I live alone since my wife passed away. The monitor around my neck is nice since it is not noticeable and easy to wear.

Very helpful in the set up process and helpful in return of key box which I didn't need. Explained process for setup which went well. When we tested 1 month later, responder was friendly and professional.

It is new to me, so haven't use it except for review it for a monthly test. Hope this work for me in the future when I need help.

I wear the Bay Medical Alarm necklace every day. The system was easy to setup and it works perfectly. I bought the longer range system because I am often more than 400 feet from the home unit. Once when lifting some heavy feed sacks, I unknowingly pushed an animal call into the Bay Medical call button, and shortly there was a medical response person in my drive! Good service if there would have been a real problem.

Excellent rated company. I highly recommend your product. Several friends living along are very interested in the medical alarm. I attend exercise class at a local gym in San Antonio and more than one has been interested in the alarm also.

Thank you, Bay Alarm Medical. Fortunately, I have not had to use your service, but I feel so much more secure and comfortable knowing you are a touch away.

I am very pleased so far with my new device. It is very clear and the response time is excellent. Luckily, I haven't had to use it other than a test run, but I know it will be great. I had a freak accident in July and fractured my neck and didn't have a medical alert system. I feel very secure with this system.

Purchased for my mother and based on reviews and comparison scores, I found Bay Medical to be the best. So far, no concerns. I am happy that my mother has this extra security since she's alone now.

I had Lifeline for my mother-in-law and decided to search Google. Found Bay Alarm Medical and was impressed by the higher levels of service for about half the monthly cost. Everyone I talked to was very pleasant and professional. I would recommend them to anyone and everyone.

Signed up and submitted payment via credit card for 1 year's service in October. Equipment came without any instructions. Called technical support. They mailed out instructions. I emailed you and asked when my monthly charge would start, no reply. I am not able to connect the service and am waiting on my family to hook it up for me IF I decide to keep it. Will decide this weekend. So far, your service is lousy.

I LOVE my alert necklace. First of all, it is very light weight and the silk cord is hardly noticeable. I wear it all the time even when not at home. One day, while changing, the cord came off my neck along with my sweatshirt and fell on the floor. Immediately a response person was calling my name from the box on the counter, asking if I needed help. What a relief to know I am being well taken care of.

I purchased a Bay Alarm for my mom in another state. The rep on the phone was helpful and answered all of my questions. My mom received her set-up and alarm within the timeframe promised and was able to set it up herself with the included instructions.

So far so good. When the device accidentally got unplugged, I was called as well as my daughter. They were very helpful in setting it up, as well.

My mom lives with us and because of Bay Alarm, we now have peace of mind when she is home alone. The staff is great although we have only talked with them during test. Make Bay Alarm a part of your family.

Best value when compared with creditors. Idiot proof set up. Worked first time and precisely as represented. Technophobe and half blind 91-year old mother easily figured out how to make it work.

I ordered Bay Alarm Medical for my elderly mother who still lives on her own. While, thankfully, she has not needed to press that button for help, I can say that the reps responded immediately to the test call when we set up the system.

I was impressed at how easy the device was to hook up and the easy to see red "help" button as well as the necklace was lightweight and not annoying to use.

We purchased this service after my mom broke her hip. She lives alone and we just wanted her to have some peace of mind. And you expect these kind of services to work as described. However, you don't really know for sure until you actually use it. A week ago, my mother had a problem with her blood sugar and almost passed out. She pressed the Bay Alarm button and received a quick and friendly response and the EMT were there shortly. Everything worked as planned. They had to use the lock box and were able to get to her medical info. It made me feel much better since I am an hour and a half away and I know she felt much better too. I would recommend this service to anyone needing some peace of mind for themselves or loved ones.

My 93-year old Mother lives independently and hasn't had to use her medical alert pendant yet but it is the peace of mind that it's available.

My children worried about me living alone. They researched medical alert systems and settled on Bay Alarms. The system was very easy to setup. The instructions were clear and simple to follow. I feel much safer now with the Bay Alarm.

I called Bay Alarm Medical on Oct 20th and notified them of my mother's death on Oct 18th and to discontinue monitoring and for an address to return the equipment. I was told send insured & tracking, cost of $16.54, and to call back once unit was received to discuss refund. I had automatic draft of $74.85 post on Oct 15th, a 3 month billing period. I called them on 10/29 when delivery occurred and was told I would be charged a one month fee. OK, on top of that, they used the monthly plan of $28.95 rather than 1/3 of $74.85.

Bought Medical Alert Alarm System for ailing mother based on high consumer ratings. The help button did not work and it left my 84-year old mother lying on the floor for several hours. When contacted the company, Simon ran a test and found the "HELP" button did not work. I was charged for a month's worth of service that did not work when needed. When I questioned Simon, he alluded that my 84-year old mother must have done something to it and did not accredit the month of no service. At the end of my three-month contract, I am definitely going to go with a different company that has more compassion.

We are very pleased with the service and professionalism of your company. Product came promptly and was very easy to install. The peace of mind you have given us is wonderful. Keep up the good work.

Purchased alert system for a full year to get the best price. First months worked very well. Then operation ceased, the main unit gave up. Called service and was politely told the unit would be replaced for price of $150.00 plus shipping. "Fine," I said, "refund the unused portion of my payment." Can't do that, against company policy.

We had major issues with this company.

As of today, I have not had to use the alarm, but it is a comfort to have it especially going up and down stairs. Also, I'm happy that my children do not have to worry about me.

I am very pleased with this service. I had to use it only once but the response was fast and courteous. Staff is very pleasant and helpful.

My Mom had to use this service and not only did they respond quickly, they notified me immediately as to what was happening. I cannot imagine my mother not having this. This was the best decision we've made since my father passed away. Thank you.

First of all, the people that answer the phones there are not helpful at all. They are rude and pretentious. They will say one thing and then one minute later they refused that they said it. Supervisors are either nowhere to be found or are the just people in the next cubicle that will tell you nothing of value. They automatically charged our account for an entire year and we canceled the service. Said we had to pay the $$ to ship it back to them and when they did get the equipment back, they did not give us back the full amount. Did not follow the directions we gave them about who they should contact when the alarm was activated. I DO NOT RECOMMEND THIS COMPANY!!!! STAY AWAY!!!!!!

I highly recommend Bay Alarm. Their customer service reps have been extremely helpful throughout the entire process. My mother was a bit resistant to the idea initially, but after doing the test run and hearing the rep on the other side of the "Alert" button, she found it very comforting to know that help was just a button away.

I had heart failure on June 26th, 2013. I pushed the button even though I can't remember pushing it, but it allowed quick response from Lubbock EMT. Your service saved my life with no damage to the brain. It;s best service I've ever purchased and that is why I gave you 5 stars.

I found ordering very easy online and when I did have questions, customer support were very helpful. Delivery was quicker than I originally thought and set up was a breeze. Overall very happy and the monthly cost is well in my budget.

I ordered a Bay Alarm Medical system and was assured that it would be delivered in 5 days. Even checked on overnight and 3-day cost. Would have paid for this if there was a question about delivery time. System should have been received on a Friday. Mother fell on Saturday and went to hospital. We have been running shifts at her home since. Still no Bay Alarm unit. Friday came and went, called to check, UPS changed the address and could not deliver (so they say). But said the system would be there for sure Monday (okay because we are still running shifts). No system on Monday. Called Tuesday. Now the story is the package is lost. Remember I am having to CALL THEM to find anything out otherwise I would not know any of this.

Bay Medical has been a pleasure to work with in ensuring that my mother's device was working and verify that we were satisfied with the service. Thank you all so much.

I cannot seem to remember to check the alarm and have only checked it once since I received it. One thing I received from your company asked that I check it weekly and another requested that I do it monthly. Which is correct?

I have no complaints with my system purchase. Your staff has helped with every request I have had.

I am pleased with the Bay Alarm. Knowing that my mother has help when she needs it is a relief!!! We haven't had to use it yet but knowing I can work and know that Mom has help close by is comforting.

Bay Alarm has worked very well and there have been no problems. When I check my equipment monthly they always answer quickly. It's nice to know they are there.

I got a Bay Alarm Medical bracelet for my 82-year-old mother who lives alone and I am really glad I did because she fell recently and without it she would have had no way to get help and no one would have come by for days. The EMT arrived quickly and she was at the emergency room in minutes. I am sure it saved her life.

Using the instruction booklet was easy to understand and the testing was also effortless. The operator was friendly and we had no problem the initial test. I will highly recommend it to anyone.

I researched several companies and this one is my choice. I needed a simple system which would give me a range of 1000 feet, so if I am inside or out I can use it. It was simple to install and the person I spoke with to test it was great.

Everything is awesome! I can’t be any more happier with this service. Customer service is outstanding! I feel so much better knowing that if I’m not home, Mom has help if she needs it!

The delivery was accurate and the customer service provided was above board. Both professional and helpful and the wait time was very short. The system was easy to install and completing the paperwork requirement was less than 10 minutes. I live a about 900 miles away and feel if something would happen both family member's in the area would be notified and I would in turn receive a call.

I purchased this service for my mom. She is not sure if she likes this. She is always outside or in the garage... having difficulty hearing the operator if she is outside.

Woke me from a sound sleep - so I know when it goes off, I'll hear it and was able to get to my husband before he could fall and hurt himself. The lady at the service center was so polite and nice to converse with.

It was easy to install and check to see if it worked. My mother was resistant at first but now wears it without complaint and she now feels more safe.

I chose Bay Alarm because phone inquiries were answered patiently and fully. The only actual experience I've had after the initial testing was when I triggered it accidentally. The response was loud and immediate. I assured the operator I was fine and they told me it was reset. I was very satisfied with this response.

Everything was shipped as they said, easy to set up and test the unit. We sent back the information as to how to get into the lock box and where the health information is kept. I have emailed many times to see if the information is in the system but never got a reply. Not happy about this.

I purchased the Bay Alarm System for my mother, age 92, after she returned home from a rehabilitation stay in a local nursing facility. That was 4 months ago, and she is living independently at home now with the added security of the Bay Alarm System.

I pay for this for my mother. She is 92 years old but still very active. She has been having trouble with hitting the alarm by accident. She was told she had to be more careful, as to not send false alarms.

Bought the system for my parents recently because I am often never within the same timezone as them. I researched medical alarm systems and providers for many months and came across a site that gave good feedback on the company. Not sure if they will me to put site on here but the page is at medicalalarmsystem(dot)org. There is a nice breakdown of functionalities on that site of Bay Medical against other providers. And if you use the Bay Alarm medical promo code "Murray", then you get a nice discount too!

I haven't tried to push the small button yet, although the big one worked. I especially want it in the bathroom where I might slip.

So far I have only just installed (with help) and tested my medical alert system. (Installation was rather awkward as I don't have an electrical outlet nearby, so we used an extension cord. And had to figure out how to plug it in in relation to the DSL filter.) Ordering was easy, delivery was more than quick. Hopefully I won't need to actually use it, but it's nice to have available.

When my Dad's street lost power, Bay Alarm called me immediately. I was able to get to him very quickly and arrange for him to get out of the house into my cool home.

Initial call to customer service to sign my father up was excellent. Since then, we have tested it once and it all worked fine. Hook up was easy. Thank you.

My sister and I are very happy with the service! More importantly, my 86 year old mother is very happy with it also. Hopefully we'll be customers for many years to come!

System is installed and tested initially and once since and all seems to be working properly so far but we haven't had to really use it in an emergency yet.

The service has been excellent. My mother has accidentally pressed her button a couple of times and was startled when she heard the voice at first. Then she felt safe when she realized the system worked as advertised. I would gladly recommend this service.

So far, I have not had to use my alarm, thank goodness. I am a new customer and was pleased that I received my device promptly and that it was easy to install.

Bay Alarm Medical delivers as promised. Ordering and set up of the equipment is easy and service so far has been very good and responsive.

Having Bay Alarm Medical's service gives my family and me peace of mind. I no longer worry as much about falling or living alone. Knowing there is someone monitoring what happens makes me feel much more secure.

My experience with Bay Alarm Medical has been very good. The system I purchased for my 93-year-old mother who lives independently, was easy to order, easy to set up, and easy for Mom to use. The customer service could not be better and the rates are reasonable and the most competitive for the system's many features. Overall I have nothing but positive things to say about Bay Alarm Medical.

My only issue is that I got the one to wear around the neck and we have a crazy dog that jumps up on me and sets it off. It's embarrassing. But so far everyone has been extremely nice.

sure that he is okay. I highly recommend this group. My brother feels cared for and we are less stressed knowing that Bay Alarm is always right there.

I was happy they responded so quickly, even though it was an accidental alarm. It is so comforting to know you are available 24/7 if and when I need it. If I had your alarm system before my stroke it would not have been almost 24 hours before I was found.

My Mom has bouts of dementia and other Alzheimer related issues. At the beginning of this year we had to remove all phones that she had access to (due to being unable to understand how to use the phone and trying to call friends at all hours of the night (dead or alive)) and the push button around her neck was her lifeline. No matter where she is in the house, now she remembers, if she falls or needs help of any kind, press the locket around her neck or the unit on the side of her chair. We put notes around the house also as a reminder if she has a problem. My Dad usually stays with her full time except when he's doing his yard work and then I'll pop in once or twice a day just to check on them since they're in their late 70's. Thank you for the choice of being able to contact family first before the Ambulance service!

Due to the heat wave, I inadvertently had too many appliances, including the BAY ALARM system, on one circuit. I knew immediately the fuse blew. I heard an alarm coming from my BAY system, but surprisingly it remained on. After replacing a new fuse, & remembering not to use the AC, TV, Computer & the microwave all at the same time, I was gratefully confident on BAY's reliability.

We have been very pleased and comforted to know that if we need help it's going to be there with our 84 year old mom. She lives alone and this was much needed.

Everyone I have dealt with at Bay Alarm Medical has been helpful, polite and clear in answering questions and giving directions. The equipment was very easy to set up and when I tested the unit the person on the line was very helpful and answered my questions clearly. I recently recommended Bay Medical to a friend and she was also delighted with the personnel she dealt with. I will continue to recommend the company to my friends.

I have not had to use my alarm yet, but it is so nice to feel secure that if I need help it will be there for me. Thank you.

Fast service, quick friendly response. I would highly recommend the service. Equipment has the longest range on the market which benefits us as we live on 5 acres and dad can still have mobility yet protection.

I forgot to enter a coupon code I had, so I submitted a request for someone to contact me about it. Within 24 hours, I received a call and everything was sorted that day. The lady I spoke with was very polite and knowledgeable. I got this system for my Grandma and she uses it everyday. It makes her feel much more comfortable living by herself. And setting the system up was very easy!

I have no complaints. I arranged this service for my in-laws, and they have had to use it several times already. They are very happy to have it, and my wife and I couldn't be more pleased.

I think that the price of this service is more competitive than others in my area while providing a complete package of service. There were no hidden charges so I am very pleased with the service and the price.

Everything has been working good. I have not needed to call them but nice to know they are there when I do. Very easy to set up and very nice on the phone.

Your employees are polite and prompt. Outside of testing we haven't had to use the service. When standing next to the speaker it is almost too loud to hear clearly.

I bought this system for my parents, and they really love it. The only complaint they had was the speaker was pretty loud (and I'm thinking this is a good thing) and a bit distorted, which I do agree with. The voices were somewhat hard to understand because of the distortion, but we did manage to get through the first system check without a problem. They have already been showing off their "buttons" to the other folks in their building.

I highly recommend Bay Alarm (medical), because of the great service, professional and nice operators, and the easy installation of the Bay Alarm machine. After a lot of research on medical alarms, I found that this company offers the best price and quality. I feel very safe and secure since I have been using the medical alert system. Thank you.

We are very happy with Bay Alarm. Each time I call, I am speaking with someone in the United States. It was easy to transfer the information when my Grandparents went on Vacation. My Grandparents feel safe and secure with their Bay Alarm. I am at ease knowing they can contact me or medical professionals immediately if needed.

I got this for my 88 year old father. It was very easy to set system up. Everyone I dealt with from this company have been friendly and helpful.

I just hooked up the system today for my mom. It was very easy to do. We tested the unit by using the base and then the pendant. Both times we got through easily to rather pleasant operators who asked my mom by name if she needed help. This system is reasonably priced compared to other programs and provides our family with peace of mind. So if it continues to function as it did today, I will be happy.

Great service so far! Easy to get up and running, no problems. It is a great comfort for my family to have the system in place. Thank you!

Very easy to set up. Testing went great and the agent on the phone seemed very pleasant and knowledgeable. So far so good. The document was also easy to complete. Best price too!

I've been a Bay Alarm customer with the personal emergency alert button for several months now. I've had 9 hospital stays in less than 8 months, almost all under emergency circumstances, which is why my family convinced me to purchase the service. I've not had an emergency requiring that I use it, but I test it regularly, as they recommend. Every single time, the equipment has functioned properly and the responses were immediate, courteous, and reassuring. Thank you.

The folks at Bay Medical are great. They have responded to several activations in a very timely manner. Even though these were accidental activations, they were very courteous and friendly.

It's hard to describe how much my stress level decreased knowing we had such a competent company there for my 93-year old mother while I had to go out of town on business. She stayed at my home during my absence and I was able to leave with full confidence that in the unfortunate event she would need your service, you were there. Customer service reps were extremely helpful in reassuring me that everything was updated to the temporary location in case of need. Thanks so much!

I have had to use my alarm system a couple of times and it has worked perfect, and the operators were very friendly and helpful. Thanks.

The staff is friendly and never makes you feel like you are bothering them in order to do a monthly check. They always make sure there is nothing else they can help me with and that I have no other questions. Very professional and caring.

Signed up for a home alert system - one unit and one button alert. Really like the assistance from start to finish. I was a little concerned on the length of time for response as I tested, but it is okay.

Buyer, beware! I purchased an annual contract for my mother and ordered an additional bracelet / necklace for a total of $328.35. I had 2 weeks of service and the unit died without any warning or signal. It was noticed that the light was no longer laminated. They told me that there would be $150 equipment repair fee. When I did not agree to pay the additional funds, they requested the equipment be returned. I am anticipating the same results as Evelyn of Smithfield, RI once they receive the equipment. The resolution will be thanks for your money. You can find a much better service for the cost of $656.70 per month ($328.35 for 2 weeks of service). I will keep everyone posted.

Wanted to get my Mom the alert as she lives alone, has diabetes and back problems. Got it for my own peace of mind as well as for my Mom's. Thank you.

I purchased the Bay Alarm for my mother who lives in Santa Fe, NM and uses the Bay Alarm. She has been very satisfied with the customer service she has received. Thank you for making our family feel more secure when she is alone. And, enabling her to have a sense of independence yet with greater peace of mind, in case of a crisis.

Our experience with Bay Alarm to date has been very positive. Thankfully, we have only had to press the alarm button once when my husband fell and I couldn't help him up. I pressed the button, they addressed us by name and assured us that help was on the way. The paramedics arrived promptly and took my husband to the hospital. It is reassuring to know that while I'm away from him, the alarm is conveniently placed around his neck. I also like the secure key lock box on the front door.

Had to use it twice and I had excellent results. The first time it took five minutes to get response, then three minutes to get ambulance rolling. The second time it was cut in half. Thank you.

The system seems great when it is needed. My mother needed assistance and EMS was at her apartment within 20 minutes to help her. 2 weeks ago she pressed her button by accident. Someone from Bay Alarm was on the box asking if she needed assistance. My Mother said there was so much background noise and people yelling at Bay Alarm that the operator could not hear her. She repeatedly shouted into the box that it was a false alarm and got no response from the operator. EMS was called, relatives were notified and all for nothing.

Baylor has done an awesome job of keeping us posted anytime my mother-in-law's alarm goes off. I will/would and do recommend them to anyone looking for this type of service.

It has been a pleasure dealing with Bay Alarm Medical, and I have comfort knowing if something happens to my mom living alone, help will be on the way.

My father, Warren ** of Sun City, AZ, is a customer. He has only had the service since March, but thus far, he says he is very pleased. I particularly like the outside key container so techs won't have to break in if there's an emergency. I also noted their excellent customer ratings when we were shopping for a new service. He is good about checking in and likes the equipment.

After many hours of research on the internet, we chose Bay Alarm Medical over all the rest. They had the features we needed for my 83-year-old mother and an affordable payment plan. After a few installation hiccups (totally on our side), we performed a test and the rep we talked to was professional and courteous. She also verified the contact information we had provided. She graciously complied when I asked her if I could move around the house to make sure she could be heard by my mother if she was in need. If you are looking for a system for your loved one, I would highly recommend Bay Alarm Medical.

We recently set up your service in our home. I was really hesitant to initiate the service because I thought it might just add to the chaos we were experiencing in our household. I have to say the setup was extremely easy and thankfully we have not had to use your service in a true emergency but have always gotten a quick professional response when testing and the one time our dog jumped up on Michael's chest when he was sleeping and accidentally pushed the button.

While I was sleeping, I must have pushed the button by accident and right away, your operator was asking if I was okay and if I needed help. Thank goodness everything was okay and I had hit it on accident, but it is a great comfort to know that if I did have an emergency, you are there to help with anything I needed.

While I was in the hospital recovering from surgery that would severely limit my mobility and balance, the Discharge Planner, upon learning I lived alone, recommended the major national brand of medical alert system. Since I had internet access, I did research right from my hospital bed. A search revealed all the major national and local companies in the field, and I took a close look at company websites as well as independent review sites. Bay Alarm immediately stood out as the preferred choice, since my need will be temporary. Comments by others indicated that the major national chain would subject one to incessant marketing once they had an email address or phone number. They also required a contract, which Bay Alarm does not. Finally, Bay Alarm's monthly rate matched the other company and the range of their unit was superior. I signed up on the day of my discharge, and the unit arrived at my doorstep in two days. Installation was simple and I am now fully protected for as long as I need with a minimum of fuss. I would recommend Bay Alarm to anyone.

It is beginning to chafe my neck. For your help, I will be grateful.

I had another alarm service and it took quite sometime for a responder to come on the phone and one time never called to see if my dad was okay. He had to pull the plug because the alarm wouldn't stop going off. They never contacted the first contact to check on him. I immediately stopped service. When I set your alarm up for my dad, he set it off by accident first week and the responder immediately contacted him. So far, very pleased.

Have had service for 6 months, answers call quickly, very happy with Bay Alarm so far. Would recommend for anyone with medical needs that live alone.

I have not actually used it yet, but when I connect to check out if all OK, your response is prompt and your person is courteous.

All my contacts with Bay Alarm have been very good. I, fortunately, have not had a reason to use the button. But I feel confident that if I did, it would work as it should. The setup was very easy and the support was good.

We have been with Bay Alarm for a few months and have not had to use the system for a real alarm. We did accidentally trip the alarm and the system worked as expected. Thinking through the process of a real event leads me to make sure the front door access keys do actually work and are not sticky for first responders.

Just set up - hope to never use it. All dealings I have had with your personnel had been great. I have always gotten quick answers each time I have called you. Quick service is of the utmost importance.

Perfect fast service have not failed us at any point or time; have had to use it several times since installed. Thank you Bay Medical Alarm.

We paid a one year prescription for my mother. She was in the hospital at the time. She passed away on June 18th. She never got to use your service. I called and was told no refund. I was told to send back equipment now and maybe something can be done. There are other people in my family who might need your service in the future. We will not use you unless you help us with the refund. Anything you can do will be appreciated.

I purchased the system for my mother who lives alone in another state. She and a friend set up the system with no trouble. I feel more at ease knowing that help will be available if she is ever in distress.

Everyone has been extremely nice and helpful. Hopefully, we will never need to activate the alarm, but we feel very good about having the added security.

Everyone has been quite nice and helpful on the phone. The bracelet button could be better designed - it can be hard for my old, arthritic hands to put it on and sometimes, I bump the button accidentally. It would also be nice not to have to test the system so often because I can only do that when my son is here.

The system works just as advertised and the pricing is fair compared to other companies. My mom fell the other day and couldn't remember she had the pendant on so the system was of no use. In our case, I believe the pendant with the accelerometer (which Bay Alarm does not offer) would be a better device for my mom.

Mother had one incident. We received an immediate call. Her button had been activated and she was not responding. They had paramedics dispatched and they followed up to inform us it was a malfunction of the button and all was great!

Very easy to order and set up. Test indicates it works anywhere in the house. Operator was very helpful in running the setup test.

Recently, we experienced a rainstorm. My phone connection is on the outside of my mobile home and when it rains a lot, we sometimes lose the line. Bay Alarm called through the emergency attachment to make sure everything was okay. It felt wonderful to know that you are out there making sure I am safe.

I have been very pleased with my experience with Bay Alarm Medical. The installation of the alarm was very easy. While fortunately I have not had need to actually use the alarm, I feel confident that if the occasion was to arise, the system would work exactly as it should. As I live alone and have some health concerns, it makes me and my family feel very comfortable knowing I have this device in case something was to happen. Also, the operator was very understanding the one time I accidentally pushed the button on my pendant!

My mom had to use the device once and was very helpful. It calmed her to know it was there. They called when the power went out which allowed us to assist her.

The center called me after I had a telephone outage to see if I was alright. I look forward to getting help in case of an emergency.

My father is having problems with his legs which seems to grow worse as the days pass. I needed some kind of medical home alarm system for him and I found Bay Alarm. I think they are very professional, courteous and reasonable in price and they provide a peace of mind now for me to be able to leave him alone in order to go grocery shopping, pick up his meds, etc. I would recommend Bay Alarm to anyone seeking a home medical alarm system.

I purchased the Bay Alarm Medical alert for my mother and she loves it. With encouragement from Bay Alarm Medical, she tests the pendant monthly. It works great; the staff is very friendly and, best of all, my mom feels safe. Thank you, Bay Alarm Medical.

The staff is very considerate and full of patience. I have accidentally pushed my button twice and thought oh no, I'm in trouble now! The operator was very understanding and calmed me down. Thank God I haven't needed it for an emergency, but response is immediate and I praise your staff.

This is the only system I have used like this. The system itself seems okay, although luckily, we have not had to use it. The customer service is good but there does seem to be a lot of false signals that it is not working and then they were calling my mother, even though I was listed as the contact. This was very confusing for her. They eventually stopped calling her and called me when it came to technical difficulties. This system does provide some peace of mind even though it cannot perform miracles.

Range too short - Will not reach from fish pond. It is around 900' from the computer. I have to fish from the dock. I have a cell phone that I carry all the time, but it gets its signal from AT&T and that's a maybe.

We received and set up my mother's medical alert system on a Friday. I was a little apprehensive after the testing because my mother has very limited hearing capability and had difficulty hearing the operator. However, the following Wednesday, only five days later, I received a call from Bay Alarm Medical saying my mother had fallen in her driveway. I was very pleased that she was able to hear and communicate with the operator. We were able to get help to her within just a few minutes. Help for her, peace of mind for me.

My monitor started to make funny noises and a red light was flashing. I didn't know what was happening so I pressed my alarm button. A very nice, young lad talked to me and said that perhaps I had lost power. She was right, but I didn't know it yet. She suggested I call a number and check with them. I did so and satisfied myself that I still had communication with the company. When the power came on, all was well.

Your representatives who answer the alarms are the most considerate and polite people I have ever talked to! We had some difficulty setting up the system and they were most patient with me!

Since receiving my Bay Alarm Medical, I feel so much safer at home. My son gave the alert to me as a gift and it is undoubtedly the best gift ever. I am 87 years old and feel so secure with the alarm. I have recommended this device to several friends. I have stopped looking for a facility to move to.

The system has not functioned satisfactorily since we purchased it and we do not plan to renew when the annual subscription expires. The speaker is either poorly designed or poorly manufactured, and it distorts the Bay Alarm attendant's voice so badly that it cannot be understood at all. We are unable to communicate properly with the attendant, which is the purpose of the system. Because the attendant cannot reach us, the attendant invariable has to call us to confirm an emergency or a test. This can lead to false alarms. Our parent is so uncomfortable with the system that she is unwilling to even test the system on a regular basis as I have asked her to do.

Easy install for mom. Just the right level of protection. She feels much more secure, and not much risk of false alarms. No pushy salespeople trying to sell us more than we want.

My daughter is the person for whom we have the monitor service. We wanted her to be able to get help if she fell while I was away at work or out on chores. The service has given me some peace of mind. I found we had frequent problems reported after the equipment was installed. We simply pressed the button and worked through the issues until they were resolved.