Bay Alarm Medical Reviews

Each time I call, your service representative is so very kind and thorough. I am only calling to make certain that the alarm is operating.

I purchased this product for my mother. Now I have peace of mind while I'm at work knowing if something happens she will be able to get help.

I am a new customer with Bay Alarm. I must commend their Customer Service on their quick response. I have accidentally set off my alarm button on three occasions. They have answered me immediately and been very helpful even though it was not an emergency. It is great to know they are there for me in the event I ever need help!!

My relatives tried to move the base of system for my mother. By accident, he touched the alarm button. The operator called immediately. However, for some reason, it was difficult to get the real situation. Then Bay Alarm Medical decided to send corresponded people to my mother's location. They went there very quickly. Even though, they found it was an accident, they still talk friendly. Very good service.

My grandpa has been using the system I got him for about three months now and we have both been quite happy with our purchase. He was hesitant at first about the whole idea at first but after I finally convinced him that it was more for my peace of mind than it was for him he finally got on board. He was also very hesitant about the wristband button that I got for him because he thought he would be accidentally pushing the button all the time. He has only pushed it on accident once and I showed him that it was no problem.

Set up was very easy. I have peace of mind now being at home alone. I also love that I can easily take it with me when I visit my children.

My experience as a first time user with Bay Alarm was great. Customer service was very helpful and respectful of my needs. Fast and easy set up. They have even checked several times just to make sure equipment was working properly.

We have had to rely on Bay Alarm 2 times in the past 2 years when mom fell. They were so reliable and efficient. We also had to exchange the battery once and that was perfect. The new one came within a day. Mom calls monthly to check in with Bay Alarm and those that answer the call are wonderful, polite and very friendly. Mom likes that. I have recommended Bay Alarm to 4-5 other teachers in my school who have elderly parents. They are completely satisfied also. The price is very reasonable also. I could not ask for anything to be better. Thanks everyone for giving me peace of mind with my mom! WE love you!!!!!

I am very happy with the service I have gotten with Bay Alarm systems.

From the initial expressed interest on my part to the actual contract execution and sign up, it was a pleasant and professional experience. The staff are knowledgeable, courteous and helpful. Questions asked were answered promptly and expertly. Excellent staff members to deal with as well as an excellent company to conduct business with.

So Far So Good! We haven't needed to actually have a responder, but we feel great about having the product!

Everything went very smoothly with purchase, delivery and set up.

We have not really had a need to call for help. Yet it does give us peace of mind to know we have the ability to request assistance should the need arise. Having the system has made us more aware of being cautious in other ways. We have installed a hand rail on our front steps and keep our bracelets either on our wrists or near enough to reach. Our daughter ordered the system for us, so I am not able to rate the ordering process.

I, too, did considerable research before ordering the Bay Alarm Medical alert system for my 86 year old mother. The price is reasonable, the customer service personnel were very helpful. The equipment arrived quickly. I'm sure the equipment would have been easy to set up, as this was the second system I have ordered, and the instructions looked exactly the same as the first. Before removing the system from the box, I read through the accompanying paperwork.

I feel more relaxed being home alone now that I have this service.

After a couple of missteps at not getting medical attention on time, we found your product. We have been thrilled with the ease of setup and use. Very happy!!!

On accident, my young grandson was curious about the "new device in my room" especially the "help" button, so he pressed it!! He ran from the room when the machine started to "talk" to him. She was very concerned that it may be a real incident, but I told her it was not, apologized and she was very pleasant and understood. The quick response I received is wonderful and worth every penny! Thank you!!!

The system is very easy to set up and it works all over our house (even the basement). The staff is always friendly and helpful whenever I have called with a question or to let them know I am testing the alarm. I feel much more secure now that I have this device.

I am very pleased with the service thus far. Everyone has been very friendly and courteous. I would recommend this service to others.

It is no bother and our children feel more comfortable knowing that we can alert some of them. Thank you.

Bay Alarm life alert has excellent customer care. They have really put my mind at ease.

I live alone and decided to get an alert system. So far I haven't needed to push a button, but I feel very good knowing that it is there and that I can get immediate help if needed. My son did the research and chose Bay Alarm Medical. The several times I have called to ask questions, I have been very pleased with those with whom I have spoken. They were helpful and knowledgeable.

Their response time is always quick and the customer service agents are always friendly and helpful.

Excellent customer service in all aspects of service.

I have just started my service a couple of months ago. The set up was easy to do and everyone has been very helpful. Starting with my first call to get information about the service and when I called to set up. I am very happy with my choice.

Bay Alarm was my choice due to fair pricing, and good customer reviews. So far I am very pleased. The system was easy to connect, and works very well.

I get immediate response when testing. The agent is pleasant and accommodating answering my test. I am happy with the service. I will recommend this service to others.

I've had this system for a very short time, but within this time I pressed the "HELP" button to see if it worked and immediately had a response! Thank you, it really works!

Fell down in bedroom, needed assistance getting up. Contacting my family was fast and accurate. Follow through was very satisfactory, professional questions were asked at time of call.

Ordered for my parents... It had never been removed from the box... They didn't want it as my father was diagnosed, just weeks later, with lung cancer and given six months to live and my mother was diagnosed with leukemia (cancer of the bone marrow). Upon the return of the system and speaking with customer service, they would not refund a penny! BEWARE! They begin charging you the day you order, NOT the day you call in to initially start your service!

So far we've been happy with the alarm system. It was easy to install and when we tested the coverage area, the customer service person was very friendly.

I accidentally pushed the button (unbeknownst to me!) when I was pressed against a door, holding it open with my arm. I was pleased to hear your representative's voice though checking my safety, and the questions asked to confirm my safety and identification.

I was not satisfied using the Bay Alarm Medical System. When I ordered the device, I explained I was in and out of the house and not home bound. This device is best for older inactive people who are home bound. However, I was led to believe otherwise. Because I could not use the system, I returned it. I did not hear from Bay Alarm Medical and called about a refund since I had paid for a year upfront and I had five remaining months after I returned the device. I was told there was no refund on unused time. This was never explained to me when I signed up for the year.

Very pleased, was happy with the staff. Is a good peace of mind for my father. Have recommended it others. Your staff has been very courteous when we test the system monthly.

I am writing to commend Simon for his courtesy and patience. He asked the right questions and waited until I answered them. I wasn't an easy-to-manage customer. Regardless, he got the job done and is an asset to the Bay Alarm Medical community of professionals.

I fell down in my home and unable to get up. We called our local EMTs and they arrived quickly to help. Nothing broken, just my pride. They suggested I look into a Medical Alarm for our home. I checked out several on line and called 2-3 for info and costs. Bay Alarm came out tops on my search. My service was set up on time, professionally. Will in customer service was great.

I am relieved to know I have help if needed. The only improvement I would suggest is a micro in the button because I have rolled over on the button and had to get up in the middle of the night to say "false alarm" to the console.

The ordering process was fine but we're really disappointed with the system's audio. It sounds like an old AM radio with a weak signal. I'm concerned my mom is not going to be able to understand the operator answering. I have trouble understanding the operators and I'm 25 years younger.

We've not had any problems. After researching many companies, we feel safe with this one. The price is reasonable and the experience has been pleasant.

My mother and our family has been very pleased with the peace of mind that the Bay Alarm Medical wrist band has provided. When we set up the product, we were very impressed with the patience given us by the customer service representative on the telephone. This product was recommended to us and we would recommend to others.

Was happy with the individual who took the order and helpful when it came to the equipment. Delivery was efficient and fast. Tested it immediately from different areas and the person at the other end of the monitor could hear and acknowledge. The ONLY think I wasn't too happy about is making out what the person's response was. It sounded like a scratchy radio program, not clear at all. That's the only reason for the 4 star.

While my mom and her brother were setting up the system, he made a mistake and touched the alarm button and dispatched the emergency response team. Within 3 min. the paramedics were at mom's house and ready to aid. Bay Alarm had called three people on the list within a few mins. to check on mom. This makes me feel very secure and eases my mind. Mom said the the necklace is non-invasive and now she's used to wearing it. Thank you Bay Alarm System!

I would like to follow up on my negative review of Bay Medical on February 27, 2014. To clarify, I was never dissatisfied with the product or service. My problem began when the company refused any refund after we cancelled my dad's service 5 days after they charged us for a full year. I was contacted on March 11, 2014 by a representative from Bay Medical's consumer affairs resolution department, Carli, who told me they would refund my money less 1 month after they received the equipment back. I accepted this offer, telling her this is what I asked for in the beginning. The equipment was mailed back to them that same day. I have no doubt I will be getting my refund returned now. I appreciate Carli's help in resolving this matter.

The response was right away when I explained the error. They were very very understanding. I highly recommend this service. I have told many of my friends.

I and my family feel comfortable knowing help is nearby because I have the Bay Alarm device. Thank you to my son, Peter, for making this possible.

I am satisfied with your product. Your response was great when I accidentally pushed the button. Thank you very much. Thanks to my son too.

The service representative was very helpful and pulled up my information quickly. He was polite and well informed. He checked with his supervisor when he needed to on one occasion. I lost some forms and they were replaced immediately. I also received a lock box for my door promptly.

Good Customer Service excellent help, any questions were answered immediately by a very helpful customer service staff and they were very knowledgeable and courteous. I would highly recommend this service to my friends.

I am a new customer, and I appreciate the time and consideration taken to answer my questions. It is a good feeling to know help is available if needed. My son handles my account, and it is a relief to him as well. I have fallen in the past, and my alert contact as well as the lockbox give me a sense of security. I haven't needed any emergency service, and I hope it stays that way. Thank You!

We bought a Bay Alarm for my aging mother. Just knowing she had such a handy line has made her more confident and reassured. Her only time of usage was by accident and she was amazed by the rapid response. We also feel more comfortable and appreciative knowing she is more relaxed with such an important life line.

We haven't had any problems with it. It's easy to install and easy to use. The order process was straight-forward. The representative who assisted us was very helpful and informative and made suggestions based on his experiences with other customers.

So far we are pleased with the service. All tests have checked out perfectly each time and Bay Alarm even called to check when they detected an extended power outage.

I had trouble with the wearable alarm button. Set it off accidentally 3 times. I had it on my arm and bumped it and set it off, then I pinned it on my waistband, bent over the washer and set it off, third time hit the monitor. Was ready to send it back. Took the elastic off, put a small ribbon on and now pin it to my bra strap and tuck the button into the bra. Now it is available to both hands and is safely tucked away and can't be hit accidentally. Would be nice if you came up with one that can go on the bra without a pin. Don't want it hanging around my neck and hated it on my arm.

Very easy set up but I still needed some help. I called twice and both agents were very kind and helpful. They did not mind answering the same questions more than once or even twice. My daughter was with me and she also had questions and they were extremely friendly and seemed to really care.

Bill, fortunately, have not fallen nor had to use the alarm. But it is such a secure feeling to know that when he is alone, that he have access to help if needed and that I will be notified.

It was very user friendly to set my mother up with the Bay Alarm system. No hitches. Happy to see the return process will be hassle free.

My 91 year-old mother in Wisconsin lives alone, but when she falls, she cannot help herself. In the past she had laid on the floor for up to 36 hours at a time. We needed a solution that didn't involve full assisted living. Bay Alarm's wristband was that solution. Reasonably priced, the subscription service is always prompt to respond when summoned. My sister and I, along with my mother, have much greater peace of mind as she goes about her daily tasks.

Comfort in knowing Uncle John can swiftly activate his bracelet alarm if he falls or needs immediate medical assistance. Your technology is topnotch and reliable.

I've been very pleased with the courtesy and promptness of the operators whenever we have tested the system. I've also been very satisfied with the range of the system.

Great SERVICE. I hit the button and didn't know it. I didn't answer the phone and turned around and found 3 EMS personnel in my living room. Thank you for being there.

Talked with Anna to arrange to change reoccurring payment date and account being charged. She was very responsive and following discussion of the contract terms set up the account with the new information. On several call to customer service have found Bay Medical personnel to be knowledgeable and helpful. Switched from another service had for years and am most pleased with Bay Medical.

My family and I had been trying to have mother wear an alert for years now, as she am 102+, but she didn't want to have a necklace and felt she didn't need one. Last month she finally decided it was time IF she could wear it on her wrist. They purchased the system from BAY Alarm, and she now wears consistently. As she says, "I have forgotten it is even on. Hope I don't have to use it, but......"

We have been a customer since February 2013. We were happy with the service. Bay medical supplied a much needed service for my dad, but currently, they no longer meet his needs and we need to terminate our contract. They say there is no charge to cancel BUT read the fine print. We signed up for the annual plan February 2013. In February 2014, we were charged for another full year. When conditions changed for my dad, we attempted to cancel and get a refund but were told they do not give refunds. This was only 5 days after we were charged for 2014. They are not willing to compromise or discuss any type of refund. This is robbery. I cannot recommend this company because of this. This is unethical business conduct.

Thankfully, there was no emergency, but while working in the kitchen I heard a voice asking if I was OK. My cat had stepped on the call button activating the system. I had just installed the system and didn't know if it worked. Your rep was very helpful and I am reassured that I am protected. Thank you.

Our experience with Bay Alarm Company has been 5 star. From the beginning my telephone experience was stellar. I had the pleasure of speaking with a very knowledgeable gentlemen who immediately asked for a phone number in case we were disconnected so that he could call me back and not have to repeat any part of the process. The price was the best on the market, and the follow through even better. Everything needed arrived via UPS with easy hook up instructions followed by a phone call from my original contact to ensure that everything went well. One of the problems we had with our previous provider was as much as 7 minutes response time when the emergency button was pushed. Our longest wait time with Bay was 23 seconds. Great job. We highly recommend Bay.

Purchased as a Christmas present for my Mom. Easy installation. Very good technolgy... I only wish it had a fall sensor. If that gets added at some point, I would upgrade that feature.

The system was delivered very promptly and easy to install. It worked perfectly after testing. I appreciated the different payment plans and the assistance provided by customer service in explaining how the system would work prior to purchase.

I love the wristband option. It doesn't get wrapped around your neck and it's very easy to set up and use. I would recommend this to anyone needing it.

We had a bumpy start when setting up his service. It was on our end though as our household had gone totally digital. We had to have a phone line installed to be able to use the equipment. I assume the price of good digital systems will come down and their quality will increase soon to keep up with technology advances. The staff was fairly helpful under the circumstances. They were friendly and patient... We took awhile to get our end in order due to my parents both being ill and my father going into the hospital at the time I initiated the purchase. I am relieved to have the alarm system in place now.

I want to express my appreciation for the expedite service your company has provided. It has come in handy with the alert watch. He wears it all the time and it makes me feel at ease knowing he just needs to push the button.

I ordered their medical alert system in 12/13. It took several weeks longer to reach me then they had said it would and it didn't work. After numerous calls to the "tech" center, it was agreed that they would replace it. This system has not worked reliably and yesterday they called my 94 y/o father at 1 AM to inform him it wasn't working. I have called repeatedly about the unreliability of their system but predictably enough, the response has been unreliable. This is not a company or a system to use for any attempt to safe guard a vulnerable person.

As I mentioned in my previous review I was very upset that they refused to refund me the portion of the time that we did not use their services. They called me yesterday and apologized for misunderstanding. They said that they will refund the pro rated amount. They had A very quick response time.

Peggy, the representative who handled this transaction, was a model of competence and courtesy. She answered all my many question clearly and patiently. I could not have received better treatment.

I am appalled by the customer service department of the company. My father-in-law has been using the alarm and passed away on Christmas eve. I called today (1/5/14) about returning the equipment. I was informed by Kelly if the equipment was not at Bay medical office by 1/7, I would be responsible for the next quarters payment!? She also asked where I lived. Since it was only about 60 miles away I could drive over and deliver the equipment to avoid the charge. This is one of the most callous phones I have had to go through taking care of Irby's death.

I have had my Bay Alarm Medical since October 2013 and feel safe and secure knowing that help is the push of a button away since I am 89 years old and spent my days alone. Would recommend Bay Alarm Medical to anyone with medical problems or seniors.

I ordered an Alarm for my husband in May 2013. He died in June 2013 without ever using it. My son passed away shortly thereafter. In the ensuing maze of grief and paperwork I completely forgot to send back the alarm system until 9/3/2013. Now you're trying to ruin my credit by sending a "past due" bill to a collection agency. I returned the system, however late, unused, in perfect condition. I find it hard to understand a business devoted to helping, being so mercenary..

So far so good. I wish the speaker was clearer. Sometimes it is hard to understand. Everyone has been very polite. Have had a need yet, but feeling more secure that it is there.

I am very pleased with Bay Alarm Medical. The customer service was excellent from start to finish, meaning from the time I began service with them until the time I ended service due to the passing of my grandmother. We never had any malfunctions with the equipment. The price could not be beat. Most of all, it gave both my grandmother and myself peace of mind. Thank you.

While the system may work, the company never tested it or had me test it after the initial installation. It was not needed during the time I had it, thank goodness, but I could not know if it would have or not.

The service is great, the price is right. I feel safe knowing I have this product and services. I recommend this product who has medical problems like I do.

Has saved my mother's life!!!! *Always helping out when and what she has needed. Great professional help when a loved one is in need of a helping hand!! Awesome. Highly recommended.

What a bunch of rude people. Never, ever sign any contract with these people. Not helpful at all. 5 Star runs rings around this poor excuse of a company.

I would like to wish all of you a Merry Christmas. I would also like to thank you for the very prompt and courteous service you have given us. My dad has hit the alarm more than once by accident. You have been very prompt at checking on him immediately. You have notified us quickly when there was no response, and sent someone out as promised. It has been a gift from heaven to have your service in our home.

We have just had our Bay medical alarm for a month but have only had positive interaction with them. They were very polite & gracious the day my husband was bending over the washer & set the alarm off by accident. I apologized but they were just happy that we were okay. But they said it was no problem.

Recently, my Father had fallen and I ran to help him and slipped on the floor dislocating my shoulder. I immediately pushed the Bay Alarm button and were contacted within less than a minute. Help arrived within 5 minutes and before we knew it, we were both in the ER getting x-rays. The police and paramedics responded quickly and I highly recommend this service to anyone.

Overall, I am pleased with the communications from your staff notifying me if there is a power outage, etc. however, when Mom used the button, and actually had an emergency, I am confused why police and the ambulance were called, but not "First Responders". The fire department would have been there in 5 minutes, versus 20 minutes for the ambulance because they dispatch from one location in town, which happens to be all the way on the other side of town.

Bay Alarm does make you sign a lengthy agreement. Also, they state the the consumer will not hold them liable; even if "they are negligent". Also, will not refund your money despite returning their equipment unused; and if they never provide you with service. Despite timely notice, they will continue to bill you repeatedly; and overdraw your bank account. Predators against seniors and caretakers. Reporting them to BBB and Consumer Affairs in California. Buyer beware!!!

Got the medic alert for my mother and it has been such a comfort for her and me. Had one with another company but she wasn't satisfied because it was always going off. She feels very secure with this one and everyone has been so nice to her.

Bay Medical Alarm contacted me and we discussed the policy on refunds. They said my situation was unusual because the death of my wife was so close to when I signed up. They are going to refund the two of the three months money that I had sent them. I also suggested they try to make that policy more clear because I'm not the only person that has complained about it. I'm satisfied with the result.

Hello, Bay Alarm - consider this note confidential. My mom does not wear her alarm button; and therefore, she makes this service a waste of money. She goes outside a lot, and this worries us. We have asked her to do so, but I believe our 87-year-old needs some prodding or reminder from a Bay Alarm professional of the danger this poses to her well-being. Maybe tell her a true story. She forgets about it, and has been diagnosed with onset of Alzheimer's. Can you call her a few times a year and remind her of the importance of doing so?

I am very satisfied with my alarm system and mostly the folks that man the systems. I have always been responded to, quickly and courteously. I know that there is someone there for me, and expect to be protected and helped for any need I would have. Thank you.

To know how the order was shipped and to be able to track order would be helpful. Order still not received after ten days! This is a tricky form!

We have been customers for over a year and had been very happy with the service. When the year ended, we had a misunderstanding on the details of cancellation of service. However, I am extremely happy to report that after an e-mail we were able to resolve this issue, and am again happy with Bay Alarm Medical.

Several weeks ago I asked for a representative to call me. The representative called me at an inconvenient time and I requested he call me back the next day in the morning. He said he would. I am still waiting for a call back. Should I still consider using your company if this is typical of service? I am still interested in obtaining a monitor either with your company or one of your competitors. Please let me know.

I got this medical alarm system for my mother-in-law, who lives alone. She feels so much more secure now with the system. The employees at Bay Alarm Medical are very courteous, polite and very confident in what they do. My mother-in-law is so thankful that she has someone that can help her in an emergency 24/7. Thank you Bay Alarm.

So far, all my calls have been accidental - hit the button inadvertently, etc. Each call was answered timely - I apologized for the alarm. Each representative responding was very professional and made me feel okay - that I had not bothered them. They always updated my address info. I am impressed.

The general transaction went very well. But since I've received the unit, I've asked 3 times to obtain a necklace button as well as the wrist button I received and still have not received a reply. All I want to know is can I buy it and what's the cost.

Contacted your company several times to contact my dad to establish medical emergency service. Your attempt was by email. Not certain how, I told you he does not have an email account. You said you left him a phone message but no record of message. After several attempts we located someone else. Your loss for poor service.

We highly recommend Bay Alarm. Their customer service is knowledgeable and helpful. We like working with a local company that has been in business for many years.

This service is a great relief for our family. It works just like they say and the customer service is super. Don't wait until you wish you had this to try it. It has been great for my elderly parents.

For starters, my Mother used Bay Alarm Medical for 1 year and they could never get the emergency contact sequence correct (Always calling the wrong person). After having the device hooked to the phone for a year we elected to get my Mother 24 hr in home care and had no more use for the device. Realizing that they had auto billed her for another year I immediately sent the device back to Bay Alarm. From there, I called to have a credit issued and was told it would be taken care of. After a few weeks of waiting no credit took place. I called again and was told that they don't issue credits. They could care less about the people they claim to help and seem to enjoy robbing the elderly!!!!!!!! DO NOT GIVE THEM YOUR MONEY!!!!

I have to admit am pleasantly surprised this has been favorably resolved. Per the company's response to my complaint, I returned the equipment on 27 Dec 2013 (prior to the 10 Jan 2014 deadline), and after calling on 21 Jan to question where my refund was, received a check today ( 27 Jan 2014) for the balance of the year minus one month as promised. I do hope the service agreement information plans are changed to reflect the pros and cons of the payment methods available. Knowing what I know now the "monthly" rate may cost more up front but is a no-brainer if suddenly you no longer need the services for whatever reason.

It is easy to wear without being so obvious or get in the way of my activities. I inadvertently set it off by carrying something close to my chest. I received a phone call from Bay Alarm and explained what happened and they understood completely.

Was contacted by Bay Alarm Medical and although they would not refund the payments they have been taking since July they did refund one payment and are sending me a return receipt for the equipment. Although this is not the full action I think should be taken they have sought to resolve this matter and I am calling it resolved. I am giving them three stars for taking the time to resolve this matter.

I am very satisfied with my Bay alarm system. I have not yet needed it, but knowing there is somebody out there gives me a good feeling living alone. I pushed the button by mistake and somebody asked me right away if I needed help before I realized that I had pushed the button. Thank you for being there.

I signed my father-in-law up for the service as he had fallen several times and his wife was in and out of the hospital so he was alone quite a bit. He never needed it when he was alone. My mother-in-law came home from the hospital and we got her a button too! They never took the wrist bands off! Sadly my father-in-law collapsed in October and knocked my mother-in-law down when she was trying to help him. She pushed her button and did not receive a response, she then pushed her husband's button and got no response!

I was please with the service I was given before I decided to choose Bay Medical. The operators were polite and helpful. Help by Chat was convenient.

It's just comforting knowing that in case of an emergency I can rely on getting help thru Bay Alarm! I have recommended it to several people!

Bay alarm has been professional when we have tested our system on two occasions. The service is reasonably priced. The price was what initially got my attention while searching for a service online.

I am completely satisfied with my alarm system and recommended it to my niece for her mother. If I hear of anyone else who needs one of the systems, I will not hesitate to recommend Bay Alarm to them.

I have had a very positive experience with Bay Alarm Medical. They have been helpful when I tested my system. The other day I blew a light bulb knocking out everything in the room. Before I could find the breaker for the room they were telling me to check my phone connection. I haven't had any problems with the system at all.

We are new users of Bay Medical Alarm. After comparing their services with many others, we picked Bay Alarm Medical for my aging mother-in-law. The system was easy to install - approximately 5 minutes. We've tested it twice since the installation and the response time is very good. We'd recommend this system.

My first experience with needing Medical Alert equipment. It is for my mother, so needed to be informed before taking home to her. Rachel **, your phone representative, was wonderful. I had lots of questions and information. Rachel was very patient, friendly and knowledgeable. Along with all of the reviews I have researched and if your phone representative is an example of your company I have found the perfect company for my Mom. I think people like Rachel are a real asset to your company. Thank you.

We had to fairly quickly get set up with a medical alarm system and Bay Alarm Medical handled it very quickly and efficiently. So far, we are very impressed. Thank goodness we haven't had to use the system but we are very comforted to know it is there if we need it.

Everyone at the beginning was so very helpful. All questions were answered and the overall attitude was great. Shipped early, was easy to set up, and response of customer service exceptional.

Friendly and helpful getting started & set up. Recently had to use the service. They were very responsive & helpful in getting me help. Am very satisfied.

Enjoy having the security of help if needed. Allows me to continue to remain home alone. Great response when I activated it. Family was informed and quick response from EMS.

I feel so much safer since my son and daughter-in-law got me the Bay Alarm Medical Alert. It is not too large, so it is comfortable to wear.

I am writing on behalf of our father, Ralph **. We wish to express our satisfaction with your service. While he has not had to use the alarm, we have enabled it monthly for a test check. Whenever we have done so the call has always been handled professionally and proficiently. My father does not have email. The above address is for DJ **, daughter.

Customer service team is the best and always friendly and helpful. They do not get annoyed when I accidentally hit the button. I've had to start wearing it inside my shirt because I hit it a few times on accident. Nice to know it works and I have someone kind to help right away.

I hope I never need help from Bay Alarm Medical but if I do, it's nice to know they're there. Didn't expect to need their service (who does) but I'm mildly disabled with MS. While this is not good, it is not yet a problem. What is a problem is having a massive heart attack, needing to be resuscitated in the ambulance a few blocks from home en route to the hospital 30 miles away and waking up three months later in a nursing home. Didn't feel safe about going home without some program like Bay Alarm Medical. This is when I realized I'd need help.

This is a brand new system for me. It is much smaller and lighter than the previous one I had. The wrist strap was far too long. We ended up trimming it and attaching a Velcro closure, which you might want to consider in the future.

Has worked great and the response time was good. Nice and helpful operators. Technical support was very helpful. It's comforting to know the operators keep checking to see if I'm ok when I've needed the alert system.

Have only used set up. Set up was quite easy. Spokesperson on phone answered questions honestly and did not try to push me into a decision.

I am a new subscriber to Bay Alarm Medical service. Thankfully, I have not had to use the service but having the peace of mind to know help is available is such a relief not only to me but to my family. Installation was so simple and took only minutes. I just did the monthly test of the system and everything went perfectly. The operator I spoke with during the test was very professional and personable. I would definitely recommend this service to anyone.

I love having the security that this system gives. I can get help fast. I have had back surgery and do fall occasionally. I am alone occasionally and it is wonderful to know.

I take care of an elderly woman and, based on online recommendations, recently decided to change her emergency alert system from LifeAlert to Bay Alarm Medical. I am much happier with the customer service team at B.A.M. They are unbelievably friendly not only to me, but to the actual user herself.

It was easy to install and easy to check the first time. To soon to have much more of an opinion. Hopefully will not ever need to use, however, grateful to have in case of emergency.

My Mom fell about 1:00 am. My brother had heard her and helped her on back to bed and she assured him she was fine so he went on to bed. After she laid in bed and realized she needed medical help, she pressed her Bay Medical Alarm and it started beeping and alerted my brother. He was able to get to her and assist in asking for an ambulance to get her to the hospital. Bay Medical promptly called me and my other siblings and let us know what was going on. I would recommend this to anyone with aged parents, or to anyone who is in danger of needing medical assistance. Very happy with their services.

So far the service has been excellent. I have not had emergency yet but testing it once a month they responded very quickly. They are very pleaseant on the phone. I know I am safe now... Thank you so much.

I was really impressed with the customer service at Bay Alarm. I needed to call them several times for technical support and to test the system. The phones were answered promptly and the staff patient and very helpful. A big thumbs up!

So far I have not had a need to use the alert. However, everyone who helped me set it up was extremely patient and helpful. Thank You.

Ordered the unit for my mother. It was sent to her house, and her and my Dad were able to install it themselves. So I am assuming there were excellent directions!

The representative that set me up was very helpful. Fast shipping and very easy setup!! Would definitely recommend Bay Alarm to anyone in need of monitoring service!!

Since discharge from the Acute hospital in October and fearfulness of a recurrence of the accident, I have found the Bay Alarm pendant to be a great reassurance allowing me to regain my freedom without fear. My son arranged for an immediate pickup of the device and installment which was not difficult. He has told me of the support and friendliness he experienced with the Bay Alarm team who helped make this possible.

After much research, I got the Bay Alarm Medical alert system for my 86-year-old dad, who recently had triple bypass surgery, as well as other health issues. He also has episodes of dizziness and has actually had to crawl on the floor to reach the phone to call 911. My dad is very precious to me. He wants to remain living on his own as long as possible, but I work for a hospice, so I'm not always in the area when he needs help.

This is for my mother and she said she accidentally hit it twice and someone is immediately asking her if she is ok. Since she lives alone, we feel very comfortable knowing she has this.

After much research on medical alert systems, I recommended Bay Alarm Medical to my mom-in-law who lives by herself. I was initially sold on this system for the 1,000 ft range from the base and the feedback regarding their customer service. During the initial set up, I was most impressed with the polite yet warm response from the customer service representative during the testing phase. The system was easy to install, just a matter of minutes, and I feel like mom is in good hands!

The system arrived quickly and easy to set up. The call center was very friendly and prompt when system was tested. The connection was clear and tested correctly. I feel better knowing that Mom is protected.

Bay Alarm Medical offers great service, great monitoring response time and seamless installation. Highly recommend. I would only say that online access would be an added improvement.

You have done everything you offered. THANKS, would recommend to others. Far better than any local group I could use, based on others' experiences, so far.

Easy to set up - prompt response time when tested. Thankfully have had to use. It is simple enough to use for anyone. It is identified locally.

My mom has only had the service for a month, so she is still getting used to it. So far, so good. Thanks for making it easy.

I am very satisfied with Bay Alarm Medical and my Medical Alert and service. I have had service for 3 months and I am completely happy with my medical alert.

The product is as described. Easy to set up and easy to use. Bought this for wife for times that I am out of town for peace of mind. Gives us both confidence that help is close if needed.

So far everything has been working well. Every time we do our monthly tests, someone responds promptly. The device gives our family members comfort especially, for those who are not always there.

My son got this for me, I wear it all the time, and feel safer. I know if I fall or have a problem, I only need push the button and someone will come to help me. It has given me peace of mind, and also my family. They live in another state and it helps them to know I will be able to get help quickly.

I was pleasantly surprised at the ease of activation and the contacts within your organization. The ordering and establishing the account were painless and efficient.

I was referred by a relative (received one month free) and purchased the bracelet for my Mom who lives out of town. Everyone I spoke with was friendly, courteous, and fully knowledgeable of the product and services. Upon receipt, I faxed forms and another family member set up & tested receiver with ease. This product is perfect for our situation (many falls but always conscious) and is priced very reasonable. Mom put the bracelet on and has never taken it off - no complaints. If another fall occurs, she probably will not be in range of the receiver. However, when she presses button, she will be called followed by a long list of family & neighbors until someone is reached. Great solution at low price!

Have only had the system for a short time but have been very pleased with the customer service and the distance that this covers. Being able to step away from my home is very helpful.