Bay Alarm Medical Reviews

I actually purchased this for my mother, Elizabeth. She was very against having a medical alarm but in January, she fell and she actually used it. Thanks very much!

In October 2011, I was having chest pains and used my Bay Area Alarm to call for help. While the firemen were still at my home, my youngest daughter Tina called from Huntington Beach, CA. I thought it was just a random call from her, but it was not. Bay Area Alarm had called her to let her know about me. They also called my other two daughters who live in Nevada and Oregon. I thought what wonderful service! If I call for help and then lose consciousness, I know that my family will be aware that I am having a problem. Thank you Bay Area Alarm.

My dad died earlier this year leaving my Mom alone after sixty one years of marriage. She was released from the hospital on the afternoon of January 18th and my Dad had died at 4:10 that morning; she didn't get the chance to say good bye. Her grief took over completely - she was weepy all the time, forgetful, confused and all the while losing weight and becoming weaker. I was scared for her. I was also left scrambling to take care of her, her finances, my business, the death announcement, thank you cards, the nursing home, the mortuary, death certificates, benefactor insurance coverage, life insurance policies, MediCal, plus everything that was happening in my own life as well.

When I was researching different companies for the life alert alarm system, Bay Alarm was the most informative and helpful. They answered all of my many questions and were very patient. My mom appears to be less stressed and more relaxed since she started wearing her bracelet. The only thing she wishes is to have it come in other colors. Upon installing and setting up, the operator was very helpful and patient as I ran through the process and had my mom talk, etc. The lock box was easy to set up and hang and it was included with the purchase. Thank you Bay Alarm and pray my mom to never have to use it.

The system was not properly connected to an outlet and Bay Alarm Medical contacted us to confirm and told us what to do to avoid interruption of monitoring. I appreciate their alertness to detail for the safety of my loved one.

We are elated to have a way for mom to call for help when needed. We are happy with the politeness of the staff with whom we have spoken. We are angry that the information that we sent with the original activation form was not added to the information database which resulted in the fire department being called instead of a family member three times which meant that they had to break the door to get into the house because they were not notified of the location of the spare key. We spent as much replacing doors and windows as we did on the service itself and that is not acceptable!

From the pre-purchase information I requested, to the ease of ordering, to the questions during set-up, the service we received from Bay Medical Alarm was professional and courteous. Top notch customer service!

My mother accidentally hits her alarm once in a while and the operator is very understanding and always considerate and concerned about her welfare and safety. I really appreciate the prompt response as I work during the day and am away from home.

I awoke one morning and went to use my cell phone and could not make any calls. I am vision-impaired so I cannot see my cell phone screen and did not know why it was not working. I cannot see the numbers on my landline phone either so I was unable to make any phone calls on that and was virtually out of touch completely. I pushed my Bay Alarm Medical Alert button on my bracelet and the operator was very helpful and called the list of emergency people I gave them and was able to alert my kids and neighbors of my situation and they came to my house and fixed my phone. I am very satisfied with Bay Alarm Medical Alert.

Two weeks after getting Bay Alarm Medical for my mother, she fell in the backyard while I was at work, landing face first on a cement patio. The operator that answered my mother's alarm was outstanding! He first reassured my very upset mother, called the paramedics, called my cell phone at work (as I had instructed), then called my backup contact. They were so courteous and calming. The paramedics were loading my mother into the ambulance when I got to my house. They gave me a rundown of my mother's injuries (I am a nurse) and the next plan of action. I followed the ambulance to the hospital. The EMT stayed with my mother at the hospital until I arrived and got her checked into the ER. They and the responding operator were so reassuring to me and my backup contact. I called back when we got home from the hospital (after x-rays, CT, stitches and staples to her head) and thanked them for their prompt, efficient work. Great service! Thank you so very much.

Every time I push the button, they are very helpful. One time, the power went out and I couldn't see in the house and I was getting sick and needed to take my morning medicine. I pushed the button and Bay Alarm sent an ambulance and they came in and had lights to get my medicine so I could take it and then later, I felt better.

Two times in one day, the alarm went off. The first time, Pat must have pushed the button and didn't have her hearing aids in. She didn't hear it going off. By the time I got upstairs, the phone was ringing and they were checking on her. Later that day, Pat got her hair cut and someone unplugged the machine. They called, and we plugged back in. I'm very, very satisfied with the service.

The service for my grandfather was good, but the billing problems were horrible.

My father had fallen a few times and couldn't get up. I decided to get the Bay Alarm service just in case he was alone and needed help. The unit was very simple to install. When I needed to push the button in order to test it, the person from Bay Alarm was very patient and helpful. Within weeks of getting the unit, setting it up and showing my father how to use it, he needed it. He was alone and tried for several hours to get up on his own. He didn't want to push his button for help but finally did. They were very kind to my father and sent assistance immediately. My father never goes without wearing his button now.

I ordered the medical alarm system for my father-in-law who lives alone. When it arrived at his home, I went over to set it up. It was very easy to do. The whole thing is very user-friendly. I did what the instructions said and tested the system. When I was connected with the call center, the lady on the other end of the line was so courteous, professional and helpful. I am very satisfied with our new medical alert system from Bay Alarm Medical.

I was watching TV and had a sudden stabbing pain in right side of my breast. I used the pendant. I was amazed how fast the ambulance came to take me to Brookhaven Hospital. I was diagnosed with bacterial pneumonia. In 10 days, I was fully recovered. I am almost 89 years of age. Bay Alarm is a must and I am fully satisfied with its performance. I would not be without the pendant which can save your life.

I had been doing business with another company for 4 years (on behalf of my 87-year old mother) prior to my business relationship with Bay Medical. I cancelled service with the previous company due to poor service. My first contact with the Bay Medical staff was very impressive. They were very efficient in the order process and also in assisting me in the initial setup. I had a few questions after I signed with Bay Medical, not only did they return my call in a timely fashion, but another staff member called to follow up on the same issue. I'm very pleased thus far. I will recommend them to other family and friends.

This system is a great tool for my mom. She lives alone and I am not so worried about her now with this system in place. Every time something is wrong, customer service are most helpful to her and myself. They go the extra mile to help answer questions. They detected a problem with the phone line quickly and the telephone company had to come out and fix the problem. Thank God the system so far has met every expectation I have. Thanks!

While I called after regular business hours to place an order for an extra pendant for my parents, I received a phone call immediately the following day and was able to get the new pendant shipped out the very next day.

Last year, I ordered the Bay Alarm monitoring system for my elderly mother. Despite in-patient and out-patient therapies, my mother continued to have numerous falls and she frequently would not tell me about them. The monitoring system would alert me immediately and send assistance when I could not be there. They also alerted me to trouble with the system, when mother was playing with it and trying to disable it. The price is right and I have no complaints about the Bay Alarm system and the company. I am very pleased. I work in a geriatric rehab center and have recommended this system to several of my patients that were going home alone. I will continue to recommend Bay Alarm.

On March 26th, at about 7:00 a.m., Louise (my mother) was pulling herself up to get out of bed when she lost her grip on the handle she was pulling herself up with. She fell back onto the bed, but got her arm pinned beneath her body and snapped the bone in her upper right arm about two inches above the elbow. My brother was visiting her that weekend and was asleep in an upstairs bedroom. Mom, wanting to avoid using the button, called to my brother for several minutes and was able to waken him. When he came downstairs to mom's bedroom, he could tell she had a serious problem. Rather than call 911 himself, he had mom push the button and stayed with her as the system went through its process and your operator made all the proper connections and help arrived in a timely manner. Thank you! Mom was transported to the local hospital and had surgery to insert plates and screws in her upper arm. She is now in the local medical care facility for 4 to 6 weeks of rehabilitation.

We subscribed since my mother-in-law turned 90 on 12-2011. The other day, she called and said someone from Bay Alarm had called to let her know her battery was low. The lady on the phone explained that she would need to get a new battery. In the course of talking to my mother-in-law, it came out that the local power was off. That was a different story. The lady said wait 24 hours after the power is restored and be sure the light was out. She was very helpful.

We provided the numbers of whom to call in the event of an alarm and they didn't call us. They ended up telling us that they didn't have the numbers even though they were provided. We now have to call a number again to go through it again. I’m very concerned about just how effective an operation they have.

I got this for my father who is 85 years old. I'm happy to say he has never had to use it. However, I know it is working and will work. When they were putting in new poles on our road, they had the electric off all day. They called to alert me about this. I have a lot of confidence in this company. It is very affordable, dependable, and it is a relief to me to know all he has to do is push the button around his neck. I appreciate you. Thank you.

The lady at Bay Alarm was so helpful. I was getting a device for my mother who lives on the East Coast. She made sure everything was installed in my absence as well as explaining how it worked. My 72-year old mother felt so secure knowing that all she had to do is touch the alarm necklace and help would be there.

The process of ordering and installing our medical alarm system was excellent. This was especially important when trying to convince my elderly mother that the system would be a benefit and easy to use. The product was promptly shipped and easy to install with very complete instructions. The registration of the equipment with the call center was great. With my mother sitting and listening, the operator was very professional and helpful. It gave my mother a strong sense of security knowing that the operator and the system functioned so well.

I purchased med alert for my elderly mother that lives approximately 75 miles away from me. Unknowingly, she has a digital phone line. The customer service rep at your phone worked diligently to figure out the problem and switched out the product within days for one that is digitally compatible. Thank you.

We bought my mother an initial year of protection following a recent episode she had where she lost consciousness and fell. When she came to, she was unable to summon help immediately. Her primary care doctor insisted she have a personal medical alert system and we all were more than satisfied with the protection Bay Alarm provided. Set up was simple and everything checked out easily. She now has a renewed sense of security at home should an emergency arise and we feel real peace of mind knowing help for her is just a push of a button away.

My mom accidentally bumped the neck alarm and they called her immediately to see if she was okay. It didn't even take one minute to call and check on her.

We have not actually had to use the service, but mother accidentally pressed the alert button while cleaning. She was contacted immediately over the speaker and was able to confirm that she unintentionally "called for help”. The person on the other end was very kind and treated her respectfully (rather than making her feel foolish). Everything worked as it should. This service gives us such peace of mind!

The Bay Alarm equipment was delivered promptly and was of high quality as advertised. The call center person contacted during the testing was friendly and helpful. The handicapped person has had two actual alarms calling for help. In each case, the response of the local ambulance was prompt and they were able to enter the home via the key lock-box with the information provided by the Bay Alarm call center person. We are very pleased with the Bay Alarm equipment and service.

My brother and I have gotten this service for our elderly parents in California. We were very worried about them not being able to contact someone in case of an emergency. It has already paid off for my dad. He had a heart problem and my mother pushed the button on his alarm. The lady talked to them through the box on the wall and got the ambulance to them in a matter of a few minutes. He's at home and doing well and is very happy to have this button to push now. Before this episode, they didn't understand how it could help. Now, they have actual proof that they are not alone and can be helped in a matter of minutes when need be. Thank you very much for the peace of mind it gives my siblings and my parents.

They were late in notifying the police and fire department, which resulted in a busted down door. You partially reimbursed me for what I paid out of my pocket ($400.00). Thank you.

My father-in-law accidentally pushed his pendant while outside. Bay Alarm responded quickly via the in-home speaker and called the home several times to no answer. They immediately called the paramedics and my husband who is listed as their secondary contact. Fortunately, it was a false alarm and my father-in-law is fine. However, it is nice to know that Bay Alarm performed as claimed and is there when we can't be in case of a real emergency.

My sister's electric went out during the night and we didn't know. I was a contact listed on her list, but I was with her. They kept calling everyone on her list until they reached someone to check out what happened. Right then and there I knew Bay Alarm was doing their job. Thank you.

My wife pressed the medical alert button and your technician did not get a response. He called my cell where I told him to get 911 immediately. My wife was able to make a 911 call, which would have shortened the response by 6 to 8 minutes. Those extra 6 to 8 minutes cost my wife her life. Prior to this, we used a direct 911 call and the response was immediate with 4 minutes: she survived all 3 times. But not with your system. It does not work for my wife’s condition. You should have a warning label.

John ** is a friend with macular degeneration. We became concerned about how he could get someone's attention in case of an emergency as he can no longer see well enough to dial a phone. We had Bay Alarm Medical installed, which has offered a sense of security with only a push of a button. At any time we have had questions, we have phoned in and the technical staff has allowed us to try pushing sensors from different rooms/garages. All has worked well. So well that on April 20th, when John ** moves in with a 24-hour care-giver, he will "transport" his Bay Alarm Medical system for that continued security assurance.

The company contacted family to inform that my mother's phone seemed to be out of service. We discovered it was indeed OOS and we contacted the local phone company to have her service restored. It could have been days or weeks before we would have discovered on our own. Thanks, Bay Alarm!

When we first got our machine it worked for one day and the pendants were not pairing up to the machine. I was frustrated because we got this machine for my mom that has fallen and we being at work started to worry us. I did research online and found the Bay Alarm system along with all the rest of the other alarm companies out there. But Bay Alarm happens to be in California and I felt this is what we wanted and the price was great. Wanting to get this to work, we had 4 pendants sent to us and nothing worked. Totally frustrated!

The service was excellent; however, I was disappointed in the payment option when I no longer needed the monitoring service. I had to continue to pay after suspending service based on non-receipt of equipment. The equipment was returned, yet a reimbursement did not happen.

I've been extremely impressed with the employees who have been on the other end of that white box. My button has been pushed by my dog on my lap, run over by my WC, or set off by any number of odd things, and the response has always been caring and professional from the other end. Stupidity doesn't seem to bother them at all. Oh, the stories they can probably tell. We've had a couple of long power outages and every several hours they would check in to make sure I'm still okay. I'm so very happy with this service. Thank you!

The Bay Alarm folks were so helpful when signing up for the alarm system for my 89-year old mother. They made the process very easy. Information on the website was very helpful, but you always have more questions. They answered everything with expertise and patience. After we received the alarm we had more questions and once again they were very responsive and helpful. My mom has only had the alarm for a few weeks, but so far our total experience has been exceptional. Thank you for this wonderful service.

Subscriber died several months after service was installed. Service worked well during the time subscriber was able to us it. A competitive service had not provided satisfactory service or follow up and that was the reason we changed to the services of Bay Alarm Medical.

I was so happy to have had a positive experience with Bay Medical services for my aging mother. The subscription service was quick to the point and easy to understand. That's what people want and need in times when they are helping a family member. I feel confident that my service with Bay Medical will continue to be of the same high caliber they showed during the initial few hours.

My 91-year old mom forgot to make her monthly call to you so that you knew she was doing well. Your operator called her to make sure that she was okay. She lives alone and I am over 500 miles away. I cannot tell you the peace of mind your service provides to me and my family. Thank you for being so vigilant!

I purchased a 3-month contract for my mother (medical alert bracelet/pendant system). It gave her confidence that it was ok to be alone in her house. I returned the product after 3 months because she decided she needed more care. We should have purchased the system a year earlier. Feedback: set up and installation were easy, but increased range would be helpful (maybe over a cellular network). Drop off of the system at local Bay Alarm offices would also be helpful.

I live in California and my 84-year old mother lives in the family house on her own in Virginia. We are 3000 miles apart. We use Bay Alarm in California and I purchased the alert service for my mother last year. She is very independent and generally healthy, but she took a fall last year and we were lucky neighbors were outside to see her. I worry about her falling inside, especially on the stairs to the basement. I had the alert monitor shipped to her and the Bay Alarm staff were very helpful and patient walking her though how to set it up. Thankfully, we haven't yet used the service, but it gives me peace of mind.

I recently moved my mom, the user of the alarm system, from Ohio to Indiana. Your support staff were great in helping us set up the equipment and test it at the new home.

Although we have been with Bay Alarm less than one year, they have responded several times during power outages and once when my mother inadvertently set off the help button. They were very quick, personable and respectful. Their staff is well prepared and professional.

I am happy with the personal alarm I purchased for my 91-year old mother. It gives me satisfaction to know she can get help if she cannot get to the phone. I have checked the system over the past year and it has worked well and in a timely fashion. I would prefer to have the lock box design changed so it does not need to be locked to the front door handle. The lock box does give her some problems when opening the door during her normal daily activities. That is a pain to deal with. Other options should be determined and provided.

I did a lot of due diligence on this. I checked with quite a few companies as well as the one out there that has the most advertising. Nothing was really comparable. Bay Alarm offered personalized service and a non cookie-cutter approach to our needs. When the equipment arrived, you were on hand to offer help and support with installation and use. We were also given a lot of flexibility on our contact lists. What pleased me most was that you get either an e-mail or a quick phone call away and the person at the other end was alive! No recordings, frustrations and hands-on personal service. I would completely recommend them without reservation!

I fell and the paramedics were prompt in my care.

I purchased the alarm system for my 88-year old mother and she has not yet had to use it, but we have checked it several times. Someone has come on it the time that we tested it. Also, her bracelet was lost when she was admitted to the hospital. I called and purchased another one and we received it in a very timely manner.

I have never had to use the product for emergency. However, I have done monthly checks on the system. I am very pleased with the person on the other end of the line.

I can't get the lock/combo to work 9 times out of 10.