Bay Alarm Medical Reviews

After posting my negative review of Bay Alarm, one of their customer service representative, Gjenes reached out to me and offered to refund the unused portion of my Grandfather's service pending I return the device and necklace along with a copy of his death certificate, which was delivered on March 2, 2016. In addition, she requested that I update my review and star rating in order to receive the credit.

From the initial call to the last testing phase, the associates at Bay Alarm were professional, knowledgeable and provided outstanding customer service. FAST shipping, high-quality products, and A+ service - Thank you, Bay Alarm!!

I just signed up my Dad for your in-home cellular service with fall detection. Trisha ** was the representative that guided me through the process and provided me with valuable answers to all my questions. She was friendly, appreciative and very professional. I look forward to doing business with Bay Alarm Medical.

Went off all the time without hitting it. Sent two new alert necklace for low battery calls, nothing helped. The repeated and repeated calls for low battery was just too much to deal with and their only fix was to keep sending new one. Don't waste your time!

Overall, my Bay Alarm Medical experience was good.

Called in for our monthly equipment test last week. The staff is always great when speaking to me or my Dad. I am very satisfied with Bay Medical.

I was delighted with her professional yet personable kindness in helping me. She was well-informed and communicated patiently and clearly. I can give no higher praise. Rachel made me feel comfortable even when I needed to ask the same question again.

I've not needed to use this service yet, but feel confident with having it and the door lock available for use... All employees were very helpful in setting up the original system, which was complicated due to AT&T connections, so I thank you.

Just wanted to make sure my credit card was up to date to renew my mom's alarm device. She was very polite and helpful. So nice not to have to talk to numerous people to get it updated. Thank you for all you all have done this year for my family.

Trisha ** was most helpful and patient. I don't know how she does it and deal with old people. She walked me through the DocuSign and was very patient doing so. I finally got it and completed it. She's great!

Always prompt, courteous service. Representatives speak clearly with excellent volume. Other than testing, the only occasion for use so far has been an accidental pressing of the button on the necklace. We know it works! Representative was friendly and in no way put out by the "call" being a false alarm. Excellent service that we hope, of course, that we never have to use. Great comfort in knowing that there is always someone on the other end of the line. Excellent range on the remote button, throughout the house and outdoors - as advertised.

The Alarm system has been great for our family. It has been the difference between life and death at least once so far. Twice the paramedics have helped. There have been a couple of glitches with the electricity going out, but well worth the hassle. The contact people are very knowledgeable and kind. One improvement I would like to see is to have Bay Alarm pop up when you call. I have answered sales calls a time or two thinking it might be my aunt in distress. Once in the middle of Sunday morning church. Thank you for the great service.

We purchased Bay Alarm for our mother. The installation was very easy and the unit worked exactly as advertised. Recently, our mother fell at night and used the bracelet to alert that she couldn't get up. Bay Alarm called immediately and we were able to help her up. Everything worked exactly as we expected and we are extremely happy with this service. It is excellent and cost effective.

The delivery of my equipment was prompt and complete. Technical support for range testing of my personal button was very effective and Karina ** was clear, friendly and courteous in helping me resolve a problem.

Checked out some competitors. But got a good vibe about your firm... Especially because of the intelligence/quality of the employees I dealt with on the phone. A runner in my research was actually less money, but I choose your organization for the reasons cited above.

Your rep was very helpful. Thanks.

I hit button twice accidentally. Operators were very quick to answer and were very courteous. At this point I am quite happy with your service.

Everything was explained clearly - all questions were answered - a very smooth process.

Since we have gotten the Bay Alarm Medical device, I feel more at peace and so does she. That if anything goes wrong, she just needs to push a button. This is a wonderful and much needed product. Thank you.

Customer service rep, Trisha was very friendly and answered all my questions and concerns.

Easy set up, rapid response to the help button. People confirm who they are talking to and what, if any help is needed. Wish the alarm button came in wrist band as I have set it off accidentally more often than not. It is very sensitive therefore doesn't take much to set alarm system off. Also should have account access on internet site.

I have been a customer since Nov. 2015 and would like my free month's service plus for people that recommended your company. I was told by Consultant Bryan ** my neighbor Dolores ** was not accepted as getting one month's free service for recommending Bay Alarm and then gave Barbara ** name as also recommending. I was later told both would get discount plus myself as it was a error on your part.. When will that happen? I also want to change billing to every 3 months which would be cheaper for me. How do I do this?

New order. Trish made it easy and was very helpful.

Trisha ** - EXCELLENT RESPONSE AND SERVICE!!! Paid: 6 months (Semi-annual), In Home Medical Alert Fall Detection Wrist Button.

I am new to the service and have had very positive interactions with the staff. They have helped my daughter set up my service and have always called promptly if I accidentally hit the button. Thank you!!!

I spoke today with customer service representative Trisha **. She was pleasant, patient and gave a wonderful description of the products/services your company offers. Her prompt, polite and thorough responses sold me on your company. This decision is not made lightly as it is all about a loved one's safety and protection. I look forward to working with your employees as needed, and Ms. ** deserves recognition (financial and otherwise) for her excellent representation of your company.

Ordered a medical alert system for my father today with Bay Alarm Medical and the woman was very helpful and informative.

Have installed the system for my father, Bernard. I have been very happy with the quick and courteous response of your agents when we have performed test calls. Fortunately, we have not had a real emergency but I do feel more at ease knowing my father is protected. One disappointment however. We purchased the wristband help button for him and the band is so difficult for him to put on that it is useless and sits on his nightstand. Other than that, our family is very satisfied.

I was just about to throw the system out the door when I realized I should call someone. I talked with the most calm, caring, happy woman that eased all my anxieties about why I couldn't set up the system. She guided me through the set up which was hard because of the specific wiring of my mobile, and stayed on the line. When I finally got connected and actually pressed the help button, and got the person at the other end in under two minutes, very impressive!!! Ty so much Katrina!!!

I signed up for Bay Alarm Medical. I got the service as a gift. They asked for the contact info of the person who would use it. I hesitated and explained that it was critical that the service should contact me exclusively for billing issues. They explained that they only needed my friend's contact info since the service would be used by her and involved her number and address. So I agreed and paid for a year in full up front. My elderly friend did not want the service. I called Bay Alarm to cancel. The agent said "No big deal." I wouldn't get a refund, but there would be no further charges. She didn't ask for anything in writing.

I am very pleased with my system so far. As a new customer, I have not yet needed to press the button for help. I am, however, reassured by the presence of the unit in my house. The times I have tested the system, the operators have been very friendly and understanding. I would highly recommend this system.

As far as the above star review... I put 3 stars because I am really not sure. I purchased the in home medical alert system for my mom. Set up is supposed to be easy. It was not too bad but I was hoping to be able to set it up in a central location in her home. The only place possible is kind of far from where she is for part of the day. If my mom needs to access the phone box, she has to go up 2 flights of stairs to her bedroom.

Necklace was not working properly. The gal that helped me to get my account straight for my visa card also helped me to fix what was going on with the necklace for the fall alert.

I had trouble resetting unit, but was helped patiently by the young lady. Thank you!! Whenever I do a test trial, reps are always courteous to ask if we need help. Thank you Bay Alarm!

I recently set my parents up with a Bay Alarm Medical alert system. I am exceptionally pleased with their customer service. All representatives were very knowledgeable and helpful during the whole process and were able to answer all questions I had.

We have been very pleased with the rapid responses and my wife feels comfortable leaving the house as she knows if I fall someone will be here shortly. We are very glad we bought Bay Alarm system. At this time I am in a rehabilitation facility.

I have not actually needed help but have pushed button accidentally. The people at Bay Alarm very promptly answered and were extremely nice and helpful. I have recommended to several friends. So far none have used these services. I like the fact that the spoken language is very easy to understand.

I am more than happy with both Shyra ** and Rachel ** in assisting me in the process of ordering a medical alert bracelet for my mother-in-law Virginia **, who is hard of hearing and wears hearing aid. The family has called numerous places to compare. The first day Shyra sent email to my husband with description of what we talked about on the phone. Both are very caring consultants. When or if needed again we will not be comparing other companies to only wait for information to come in the mail. Bay Alarm Medical will be our first choice. Much appreciated and thank you as this is a hard time on family members. So I sincerely say Thank You to both Shrya and Rachel.

Contacted a service rep (Trisha **) by internet. She was very professional, offered to call me direct and she explained every detail. And signed my 100 year old Dad on for their service. Was impressed with her product knowledge and her ability to guide me in the exact direction I needed. A pleasure to deal with.

I am very thankful for the excellent responses given. Although my calls were made by my touching 2 year grandson, the response was right away and the operator was always very understanding and polite.

It was easy to call and obtain the information necessary to cancel my mother-in-law's account. I really appreciated the friendly service at this difficult time in our family's life.

Recently received the alert system. My son-in-law set it up and was testing it when the unit did not reset after a few tests. He called the monitoring service who transferred him to technical assistance. With the help of technical assistance providing direction over the phone, the system was rebooted and has worked fine ever since. The assistant was very helpful and courteous. Thank you.

Rachael was very helpful and answered all my question. I was very satisfied with the level of service provided by her.

I ordered the service for my mother who is 89 years old and recently had a heart attack. My brother hit the HELP button on Bay Medical's device and the response was immediate and the ambulance was there in no time. Bay's employees extremely helpful and courteous. I would recommend Bay Medical as the number one pick for anyone who needs the services they provide.

Shyra is the most courteous and professional individual with whom I've ever dealt in a business transaction. She is truly an asset to your company. I commend her highly.

Leslie was very thorough to help me set up new account information, polite and patient with kindness. Super rep!

Shyra ** was immensely helpful when my mother - Sara and I were unable to get our equipment set up properly. She talked us through and was extremely patient during a 3-way conversation that had her and I on a landline and my mother and I on a cell.

Would never recommend Bay Alarm to anyone!! 1st time help was needed all went well. 2nd time no one answered call button. My mom-in-law laid on the floor for an unknown amount of time. When I canceled this account I was told they didn't know what happened. I was also told that I would be refunded the $ amount we paid for the 3 mos. Didn't happen. I would give you a -10 if possible.

Jessica was outstanding!!! Thanks so much!!

Had a very small issue before unit was delivered but it was handled in very satisfactory way. I renewed the contract two more times. The service is excellent. Mom is getting a unit through medicaid.

I just wanted to tell you what a pleasure it was working with Jessica today! My last remark to her was "this was a lot easier than I thought it would be" and it was! Thank you from our family for Peace of Mind!

I am VERY pleased to update my review. Bay Alarm Medical has resolved the issue to my satisfaction.

The CSR I spoke to was able to resolve my issue and questions in a courteous and expeditious manner. She was very capable and knowledgeable and assured me that the issues were resolved and gave me instructions regarding the low battery issue. I was very impressed with her high level of customer service!

Once the package arrived at the shipping address I called Tech support & talked to Katie. The way she walked me through the initiation process it allowed me to overcome the emotional aspect I was experiencing after learning my ex-wife had purchased this product for me. Never in my life did I ever imagine having a need for this technology. Katie, with her empathic caring personality, made me feel completely at ease during our conversation. Thank you for providing the support staff that has given me the peace of mind needed to accept my need for this technology. Thank you Katie.

My daughter found your representative very helpful in explaining how the system works and how to activate it. It is just what I need to feel help is close by, if I should need it. My daughters can feel confident that someone is available when they cannot be here.

I ordered a medical alert system yesterday, and customer service exceeded my expectations by far. Monique was outstanding. She answered all of my questions and concerns fully and clearly. She asked me relevant questions. She assessed my specific needs. And she did all of this in an empathetic, yet professional manner. I really appreciated her compassionate nature. This is a difficult, transitional life event and I dreaded making the call. But Monique was wonderful and made my experience a great one. I will highly recommend your company to others.

Your customer service agent was very pleasant, informative, knowledgeable and a pleasure to speak with. Based on her exceptional ability to "sell" the product, I made my decision to go with Bay Alarm Medical.

I had installed Bay Medical a few weeks before I fell and needed their assistance. Evidently I had a virus and it caused me to get very dizzy and I fell. I had shoulder surgery a few weeks before and it was difficult to get up and I was nauseous. After pressing the button, I was immediately in touch with a representative. I asked that they call my daughter and she was contacted and came to my assistance. I am a widow living by myself. Bay Alarm gives me and my daughters peace of mind about my living alone.

Spoke with Jessica ** regarding a medical alert for an elderly parent. I called 5 medical alert companies and chose Bay Alarm Medical over the others because of the customer service of Ms. **. She was very knowledgeable about the products offered and advised me on what level met my needs. She is courteous, professional, and a very pleasant and caring person. She is the reason I went with this product. I actually bought a second unit for my wife's parents at the same time. Great customer service!

I ordered Bay Alarm Medical for myself to relieve my husband of worrying about me while he was at work. Even though he still worries, it has been a relief to both of us knowing I only have to push a button, not dial my phone which is sometimes impossible to do. The times I pushed the button by accident, the people at Bay Alarm have been nothing but cordial.

Shyra worked with me to verify the pendant worked like it was supposed to. It did not. Her supervisors initially wanted me to pay for the shipping to receive a new pendant, even though the system was delivered an hour before I called and spoke to Shyra. I felt this was unacceptable customer service on her supervisor's part and told her so. She was able to convince them that shipping it for free would be better than returning the whole unit and sending me my money back. I would hope that the supervisors have better common sense in future dealings than what they initially showed today, otherwise this will be a short lived business dealing with your company. At least Shyra was able to correct the situation.

Thank you Shyra for resetting the system. Great help.

Thank you Monique for assisting me with the account information I needed and also for protecting my mother's account by getting her permission before talking to me about this information. I am recommending your company to my neighbor. Thanks also for the info you provided on referrals.

After holding for several minutes, the customer representative was extremely patient and helpful.

Entire services received were on scale of 1 to 10---were 12.

I had to call three times before I finally got help setting up the system. I understand that other systems are much smaller and simpler.

When I had to return to work following my father's recovery from hip surgery, I wasn't comfortable with his being alone once the companion care was over. So far he hasn't had to "push the button" but I checked very carefully and the signal does reach around our entire 1900 foot plus property. I feel better knowing help is available for him at need.

We have not had to ask for help... so have really not had experience... But the few time we have talked with your crew, we are very happy with the attitudes. It help us to know that if and when we need help you will be to answer the call.

I haven't had to use it yet, but knowing it's available is comforting. Thank you!

Needed to give updated information for the lock box. Shyra was very pleasant. Repeated back information clearly. Made sure I was happy. Thank you Shyra.

We had a little confusion over the difference between the physical address where the system will be used and the mailing/billing address. The phone representatives who helped us straighten it out were very good and very easy to talk with. Thanks.

My mother lives with me and we realized the need for a medical alert system after she experienced a fall when no one else was at home to assist her. I am a retired RN and after extensive research in medical alert systems available we selected your company. Thankfully she has not suffered another fall. Each time we have tested her equipment or had a need to have a question answered the employees at Bay Alarm are courteous, knowledgeable and respond rapidly to our queries. We have the confidence that in an emergency we would receive the same top notch service Bay Alarm has offered us so far.

Called to find out if Bay Alarm had the coverage in case person falls down. Spoke to Shyra and she advise me that it is now a covered benefit with an additional $10.00 a month charge. I told her that I had told my girlfriend about Bay Alarm and that she was very interested in it. Shyra advised me that if she signed up with Bay Alarm and told them my account number that after 45 days she and I would each received a free month service. Excellent Service!!!

Home phone service not working right. Couldn't get your help number on **. Had to call you on my cell phone **.

I have been very satisfied with this service. Customer Service is always very pleasant when I have had to contact them.

Thank you for all of the help Bay Alarm provided for my elderly parents. The service is top notch. The only reason I am canceling is that they are now moving to a retirement community that provides its own service.

My mom had to be put into assisted living where they have their own alarm devices, so my mom did not need the Bay Alarm device any longer! I called to cancel with Bay Alarm! I had just paid the $239.40 for the year 2 months prior! Not only was I told that I would not be getting a refund for the year I paid, but I also had to pay to ship the base unit and the neck alarm back to Bay Alarm! Also if they did not receive the unit it would be a $200 equipment fee. What a nice friendly company to be dealing with the elderly!!

Having the necklace and wrist button gives me a sense of security because I know that I will have someone to help me with the touch of the button.

Karina was very friendly and helpful with my order.

Pros: BAM actually works. We used it in a real emergency. No extra charges for using it, including tests. Options for everything you would need, from lock boxes to cellular-phone based emergency alert buttons. Cons: I understand product recalls happen. But it's been two months and we still don't have the issue resolved. We still don't have a working fall alert button, though we have a working regular button. No tracking information for the shipping of the replacement equipment. When I talked to BAM, they didn't understand when it (if!) would ship because it was from a third company. Interactions with BAM customer service have been sometimes positive and one time quite negative (a rep shouted at my mother when there was confusion about pairing the device).

Trisha was absolutely Amazing, professional, courteous and empathetic! World class customer service! You are very lucky to have such a commensurate professional on your staff! Thank You so very much!

Monique explained clearly, patiently, and in detail my options for not canceling service and offered costs that were acceptable. She was friendly and accommodating.

I will start by saying I never had to use the device to call for an emergency. My experience is solely on dealing with the company and the return policies they have. I was told that I could return the device, and pending the postmarked date, I would receive a full refund for my charged card. What I was not told was that a tracking number was needed for this refund. On the paperwork it is recommended, but not required, however, if you happen send the device and need a postmarked date to be refunded, you will need a tracking number for your package. I had to call three times only to receive this information after sending the device.

I wanted to test my button, and I had a few questions. Karina ** was most helpful and patient with me and I was very pleased with her customer service.

My dad lives alone and his Bay alert system is like his lifeline to me. Everytime he has needed to use the alarm they have been very quick to respond and to notify me of his status. He was very reluctant and skeptical about the alarm system until the first time he needed it, and the team responded to him and provided help. Now he is a believer!

Have only very kind things to say about your service. Everyone I have talked to has been very polite and very knowledgeable. I have already referred you to several people.

False alarms about 6 times during 4 HR period. It was 3 hrs before customer service was open. The emergency response team in Utah told me I had to wait until Monday. It was Saturday I knew I could not do that. So when CS opened the employee helped me to reboot the system twice and it was fine, I think. I stayed with mom all day and no more false reports. I am happy again.

During the time our son had the alert system, we were very happy we had it in his home. He had to use it many times for emergencies, and the Bay Alarm responded immediately. We appreciate that they were there for him. I would highly recommend this company for their system, customer service, and price of the system for peace of mind.

We had Bay Alarm before and we're very happy with the service they provided. Took me several tries to get through their phone system to order this machine, but they're very nice.

Doing business with Bay Alarm Medical was straightforward and easy. Their services seem comparable to others in the market and much more favorably priced. All pre-sales dialog was very professional and equipment and documents arrived just as promised. At this point, I have only good things to say about your company.

I called to get assistance and more information about how to test my alarm (monthly) and the person was very professional and helpful. Also, when we were installing the system the person was very helpful and encouraging. Would highly recommend to anyone interested in purchasing and alarm.

I received a prompt call in response to my voice mail. I received complete satisfaction to my question. The person I talked to was very cheerful and very helpful. I've had nothing but great Customer Service in the past also.

Returning bay alarms phone call - Both people I dealt with in solving this problem were exceptionally kind, understanding, patient, and professional.

Karina was wonderful as she walked me through the setup process for the wireless unit. She was patient, kind and supportive as well as knowledgeable. Thank you very much.

I was told when I called in order to get the advertised rate, I would have to do the 3 month billing cycle. I was never told that if I terminated the account for any reason, including death, that I would be charged for the remainder of the billing cycle even though I returned the equipment in new condition. I called to discontinue my service as it is not being used, and was told I would still be charged the whole billing cycle even though I was not using the service and returned the equipment. I was never told this and it is not clear in the contract.

Happy with monthly service but unhappy with the inability to buy extra "necklaces or bracelets" via the website. Should be a simple thing to do to be able to note your order or account number and get extra devices when they get lost.

We have been very pleased with the courtesy and knowledge of everyone we have had contact with, whether our initial inquiry or the final order. When making a monthly test, or when I pressed the alarm button by accident, I was greeted in a prompt, friendly and courteous manner.

I have had this system for a few months now. It was easy to set up & Bay Alarm even gave me a follow up call to make sure I was all set. :) Now, when my partner goes to work or elsewhere we both feel secure about me being alone (with my necklace on). I have not had to use it thankfully, but it's great knowing they are there!

I feel much better having this. My son spends most of his time with me. But when he's working, I just feel more secure knowing I'm just a button away from help. I had a fall before this and it took me 20 minutes to get off the floor and to a phone... Thank you for being there.

The service I have received has been excellent. I called with a couple of questions and Katie ** was friendly, knowledgeable, and prompt with answering my questions. Thank you for your assistance and great service.

Nancy had to use the system 3 times and in every situation Bay Alarm Medical was very prompt in making their contacts to get Nancy help. Also, they always called back or stayed on the line to make sure all was well. I chose BAM because of the excellent reviews and they did not disappoint us. Thank you.

Monique ** was very helpful in processing the cancellation of service for my Father-In-Law, James **. Mr. ** lives about 300 miles away from us in a small town of about 600 people. The Bay Alarm Medical was great to ensure he could get help when needed. As his health failed over the past few weeks, he used the bracelet alarm about 3 times to summon help to his home. Mr. ** has since moved to a VA Home for ongoing care. Thank you for your service to him over the years.

I had not had to use the alarm system for some time and got a call to please test the button which I did and then called and spoke to Kristen like I was asked to do. She was very courteous and helpful.

Signed my mother up for service after her open heart surgery. Monique was excellent. Made it an easy process with some laughs thrown in that really made it a lot less stressful. Thank you so much for the great experience!!

I checked out at least 8 different Medical Alert systems before choosing Bay Alarm. After receiving the unit and pendant by UPS, I was concerned that I had connected my unit properly. I found out it worked when I unplugged it from the phone, etc. and plugged it in again. I received two calls asking if I were OK -- the Center had noted a change. I talked to Bay representative a day or two ago and we discussed any problem I might have by not connecting through my modem -- I have the Time Warner Cable bundle setup. A tech from TWC came to my home and said my setup was okay because my modem is stationary in a room far away from my Bay Alarm unit. The Bay rep was extremely helpful explaining any possible problem. She was so easy to talk to -- a top employee, I am sure.

Rachelle ** was professional, friendly, helpful. Gave me her direct number to call back, to place an order, when I had discontinued service with the company I had. The order was done efficiently, materials received quickly, as promised.

Will helped me, Judy **, this morning with a difficult connection issue. Not only was he polite, but also very creative in trying to get this system set up in our bundled Comcast system. I appreciated his initiative in trying to solve our problem so that we can use this medical alert system.

Just want to thank Kristen and the entire Bay Medical team for the great service to get the EMS people to my home this afternoon. Much appreciated!!!

I am very disappointed in the "billing policies" related to the death of a subscriber prior to the end of their prepaid service term. As a business owner myself, I just can't fathom how Bay Alarm Medical, in good conscience, can make it their "policy" to NOT refund the unused portion of a yearly prepaid service when the subscribed person DIES before the end of that prepaid term?

I'm new and for the most part am very pleased. Would you please notify your GPS manufacturer, they need to do something so we know when it is on or off. Right now it is really scary going out and being not sure whether it's on or off?? When I come back in the house, did I turn it off? We need a new light for this. Red - Off. Green - On.

Needed help in connecting and testing system. Brian was excellent.

She almost sent it back. She is 96 years old. Very independent. She hated the rope. Not very attractive (I think the older we get, the vainer we get, lol). She decided to keep the system. The range of coverage is ultimate. She knows it works now!

Setting up new Bay Alarm - We were helped with a lot of patience and explanation. It took us quite a while and we tried various places in the house until it was a good working situation.

Started a chat with Trisha because I had questions I could not garner answers to online. She was very prompt in her responses. Additionally she was knowledgeable of your products and extremely helpful. I ended up ordering the system for my mother partly because of the good customer service I received.

I have had nothing but cooperation from Bay Medical. I have not had to use my alert, but I have accidentally set it off and was quickly responded to. Thanks. I would like to change a phone number that you have on file, but I do not know how to do this.

Service was stellar - There was a shipping mistake made but it was corrected immediately.

We mailed out the forms and customer service sent us an email stating they did not receive them via USPS. We filled out the provided forms via email and faxed them, then confirmed Bay received them. We also requested an email confirmation. Bay were prompt and courteous.

Understandable explanations, thorough troubleshooting, good listening skills, courteous interpersonal skills describes the technical support received today. Bay Alarm Medical call center operators were also friendly and professional.

I recommend Bay Alarm Medical. Dependable, professional, polite and affordable.

Karina was pleasant and very helpful. She explained how to set up our box in a new place and test it.

I called in and my call was answered quickly. The agent was very polite and answered my question right away. I will feel comfortable calling in if have any other questions.

I was pleased with the agent I talked with. She was informative and was able to help me determine if this was the right company for my mother's needs, and to select the equipment that was needed. Her knowledge and understanding helped me make the decision to select Bay Alarm Medical.

Monique was very helpful changing the payment option from monthly paid by credit card to semi annually. I am Gloria's daughter and I made the arrangements with your company so the first communication I received was to me and my address. Monique changed the address and the payment option. She it made easy.

I have been very satisfied to date. Although I have fortunately not had to use it, testing proved that your agents were readily available and very courteous. The necklace containing the button has been very comfortable to wear considering my tender neck skin.

Today we phoned in to test our unit. The name of the girl that helped us was Karina. She was very polite and very knowledgeable of your product. She helped us test our unit to be sure it was working properly.

My parents are priceless. This service gives us all peace of mind. With the recall they received the new pendant even before I got there to set them up on the service! I've received quick responses to my questions. I'm a buyer as a trade and I thoroughly checked and researched all alert companies before choosing Bay Alarm. I highly recommend them. After all they are watching over my most valuable possessions... mom and dad.

Today I ordered a new medical alert system for my 83 year old mother. My customer service rep Katie was very thorough and descriptive when covering the options available to her. Katie was very professional and suggested some very helpful things to think about when making the decision to purchase a medical alert system. I finished the phone conversation with a peace of mind that my mom will have direct access to emergency care if she needs it, which will be of great comfort to our family. Thanks Katie for your great customer service. It was a pleasure speaking with you.

Wanetta was apologetic for the discrepancy in our order and corrected the issue immediately. Thank you for giving your representatives the independence to correct issues.

All went exceedingly grand!!! As always has been the case with BAM. Thank You!

Twice I've accidentally hit the button and within seconds there was someone on the line. I was very impressed and truly grateful knowing that if I needed help someone would be there so quickly. In the past I have tried another service and it took forever to get them to response. Bay Alarm Medical is the best by far.

Trisha is very soft. She asks all the right questions in a way that is calming considering the circumstances that lead me to purchase my medical alert system. She mentions options as we are going through the process. She is very knowledgeable about the product, services, and people. I had a great experience with your company.

Couldn't figure out how to hook it up (We have a bundled package. Don't have a phone line outlet room with modem). Was ready to send unit back but thought to call for assistance. Operator was very helpful & explained phone line was already hooked up to modem. Explained it very well & helped test unit while she stayed on the line.

We are so glad we bought this alarm from Bay. My father in law does not live with us half of the year. One day he fell and could not get up. A friend where he lives sees him in the morning and found him on the floor and called 911. He was ok after that we bought the Bay Alarm and was glad we did. He has had some false alarms but all is well.

I handle the affairs of your customer, Billie **. He is my dad. Your company was missing the signed copy of our agreement so I called and asked them to email me another copy. The first email arrived without the attachment. No big deal. I called again and the customer service rep sent it right out. Occasionally, my dad accidentally presses his beeper when going about his business. When you guys call to check in to see if there is an emergency your company is always very nice to him.

As a new customer, I had a lot of questions about my system. Lynetta ** was the Customer Service Representative with whom I spoke. She was very helpful with all my question, giving thorough answers, and offering suggestions. I would say, because of Lynetta, I had a very pleasant experience with Bay Alarm this afternoon.

Your service was everything we could have asked for. Our family was totally happy and had so much more peace of mind knowing our father would get the help he needed. He had many falls in the last few months of his life and was able to push his button and have the paramedics come help him. Thank you so much! We will recommend your company for sure!!

Our power on the power strip went down and we lost power to the system. It was on back-up battery but we weren't sure if the system was still working. We have called customer service a few times within the last week, and everyone we have spoken to has been more than courteous, accommodating, and helpful. We've been extremely pleased with the service to this point.

Easy ordering. Prompt delivery. Clear setup, testing and use instructions. Feel much safer knowing I have this.

I appreciate the fairness and compensation for replacing the fall button. It is of the utmost importance that my mother (Esther) stays safe.

This unit was ordered for my husband. He suffers from dementia and is slipping rapidly into the next phase. He also has lost the use of his body. He resides in a nursing home now and we have no further need for this unit. The service was spot on. We did not need to use it much, but it was always there and the response was fast. I will definitely recommend this to anyone needed a medical alert system.

Katie was very helpful in walking me through the process of disconnecting & returning the system.

I've only had my system since August, so no problems to report, thank God. But initial information calls and assistance in decisions about what kind of system to get, were handled by a pleasant young man, Bryan **, who was helpful and informative. I feel more at ease being in my home alone than before. Thank you.

My phone was not working properly. I alerted them that I was not having a medical emergency. The service representative was very polite and helpful.

I contacted Bay Alarm Medical on 9/12/15 for some answers on questions I had about medical alert units and was given the information I needed. I was given a reference number if I was to call back and had any more question or wanted to order. When I called back I talked to Ashley **, gave her my reference number and we proceeded to order. She was extremely helpful and went over everything meticulously with prices and what to expect. Very professional!!!

Jessica was outstanding in that she was pleasant, informative, patient, and knowledgeable. We enjoyed the fact we had just seen her on one of your videos, so we were able to have a face linked to her voice over the phone. It was a pleasurable experience and we are now happy to better take care of our Mother!

My blind and feeble 90+ mother wore a Bay Alarm pendant for year and a half. The service was invaluable in getting aid to her promptly whenever needed. First it was 911 call for aid when she still lived alone, and fell or felt weak or frightened. We moved her to an assisted living facility but continued the service, using it for in-house staff response whenever she needed help in her room. That facility finally installed its own equivalent alarm system for all its residents, so we no longer need Bay Alarm.

Fortunately I have had no occasion to use or call on Bay Alarm for assistance. I just started to live alone because of the death of my wife of 64 years and since I am 84 need what Bay Alarm provided and am satisfied that I am prepared for what could be an emergency.

Great experience. Brian was very professional, courteous and quick to resolve my problem. I really appreciate the help from Brian and Bay Medical Alert. Thank you.

The personnel at Bay Alarm Medical are always courteous and sincere about my welfare. Bay Alarm saved my life last March. I have asthma and had had a heart attack 8 years ago. I suddenly couldn't breathe & couldn't find my inhaler. I pushed the button & woke up on life support two weeks later. I was told the paramedics found me on the floor with no pulse. The hospital found my lung had collapsed. Everyone praised Bay Alarm Medical - including the EMT's and my family.

Brian assisted me with setting up my unit and testing it. He was patient and efficient. Brian provided outstanding technical support.