Bay Alarm Medical Reviews

I was in need of getting a new medical alert system for my handicapped Mother, searching the web I came across Bay Medical. Their service over the past year has been exceptional! Thank so much Bay Medical!

As you know there are millions of companies that offer elder-alert, or medi-alert, or whatever you choose to call it. Bay Alarm is wonderful. A professional, well trained staff, with a 'no pressure' and a 'contact us anytime' (attitude) with questions or concerns. I could not be happier in my choice of alert companies. I have no affiliation with this company. I just like it when an organization treats customers well and is well organized and professionally operated.

I'm extremely pleased with this company. The price is reasonable, the order process was easy, and the installation was very user friendly. I have accidently pushed the button twice. Both times the responses were immediate and the personnel very friendly and very understanding. I highly recommend Bay Alarm.

It is ridiculous that you can't just cancel the service when it's no longer needed. You actually have to send in the hardware with your own money before they'll cancel it. How much is this equipment really worth? If I just paid to keep it would they let me cancel then or are they still going to make me jump through hoops to stop getting a service I no longer want and have asked to discontinue? Where in the legalese did I miss that we don't own this hardware and that this is a rental? I wouldn't have bought this to begin with if I had known. I don't need the service anymore. I'm asking to cancel it. It is shady to make it so hard to cancel in order to milk more money out of me! I'm not even asking for a refund or prorate I just want to stop being charged in the future!

I have always felt secure since I ordered my Bay Alarm System. When I have tested it on occasion someone answers right away and makes sure that they are speaking with me. I also love having the key outside the door in case it is ever needed. I have had some small falls lately which made me realize this was the right thing to do, before I broke a bone.

Everything went smoothly and the only complaint would be to have more information at the very beginning of setting the system up. I landed up having to get my cable company involved but when all was said it went together just fine.

Did not clearly understand how to use my Mobile GPS System. Jasmine was wonderful in helping understand the instructions included. I didn't know when the power was on/off, Jasmine went through the way I could know when it was on/off & what the Power LED meant when I needed to charge battery & when the system was fully charged. She also explained the GSM LED meaning & how to understand the GPS LED. Jasmine was wonderful to me.

So far we have had only false alarms, but the Bay Medical staff have been exemplary in all respects. They have responded in a timely fashion with each alert and have always been easy to understand, patient, and pleasant to deal with. We had a range issue with the initial pendant and Bay Medical sent us a second one, at no charge, which worked as advertised.

Please let us know when you make connection with Verizon for our wireless unit. My Mother's unit does not connect all the time full time with AT&T wireless and does not have the landline anymore.

My granddaughter"s credit card was billed for full year of service and she paid it. I got new service through my SSC, so we no longer needed Bay Alarm. We sent the product back and still had 10 months left to use it. They would NOT refund her money for the remaining unused months.

As a physician I receive mailings and calls from the major names and the local drug store devices. We used this with a mother in law. She fell several times and we were immediately called. The service was prompt, and courteous. We were worried that the service would be compromised by the lower cost compared to the brand name. It was not. I have advised the social workers and my patients to consider this service. I chose not to take the credit offered to not appear to have any financial bias.

My mother in law fell, and Bay Alarm Medical promptly got the fire fighters at her home to help her get back up. I received a voice mail message right after they received the call from the alarm system around her neck stating she was not hurt.

I have received notification several times when my mother activated her alarm, always courteous and professional. What I feel lacking is a follow-up by someone after the paramedics leave the house with or without my mother. As I live more than three hours away from her house, it is not possible for me to check on her status. I wrote to the local fire chief about this but never got a response.

I bought an alarm for my elderly mother and put my contact information on the emergency information. Since then, I am receiving daily solicitation calls at my work, home, and cell phone numbers for Bay Medical Alert System and $1000 worth of coupons. When I press 1 to talk to a person to have them remove me from the call list, they hang up on me. If these calls continue, I will be canceling my mother's system and go to Life Alert. It bothers me that my personal information I put on my mom's medical info has been used for sales information.

So far so good! Am feeling confident!

My mother fell while taking the trash out hitting her head and unable to rise. She pressed her alert charm and was too far away from the base unit for the phone agents to hear her. They called the EMTs and then my sister and me. They took her to the hospital where she was checked out and later released. She is 89 years old and will turn 90 Christmas Day. We are so grateful that there are services like these to help when situations like this arise. I definitely recommend Bay Alarm Medical because there was an immediate response from this team, which helped in a faster recovery for our mother.

Bay Alarm is an awesome medical alert and both my parents and I have been extremely pleased with their service in every area. I live alone and have MS so it is very important for me to have a good medical alert in case of a fall, which is very likely with my condition. My parents also have Bay Alarm and are equally as happy with them.

I was given the job of finding a personal medical alert system for my nearly 96 year old mother who has lived alone ever since my Dad passed at 96 last December. I was to compile the information, present my findings to my 4 siblings, then a group decision was to be made on the right fit for our mom. Bay Alarm was the most forthcoming & buyer friendly company that I contacted. Tammy answered all of my questions during our multiple conversations, & she didn't call me & annoy me with a hard sell as some of the other companies did. It was a good experience, & I would highly recommend Bay Alarm in the future.

My mother has pressed her button by mistake on at least 4 occasions and the staff have been very, very kind each time. I was called once to check on her when she didn't respond and when I did she hadn't realized she pressed the button. Again, the staff was very kind to us and I appreciate them not sounding frustrated that my mother hits the button accidentally. I would recommend this service very highly.

We have had Bay Alarm Medical for a month and a half. During this time my mother has had three accidental activation of the service. Each time Bay Alarm Medical staff have responded in a courteous and professional manner. The staff understands that accidental activation happens, especially to elderly customers. We are very pleased with the response and service of Bay Medical Alarm.

Pleased with response time and also in contacting everyone!

Do not consider wasting your money with this company! They do not issue refunds if you lose your loved one, are unhappy with their service or find a better deal. You pay for the whole year even if you do not use it. Take a look at Great Call service. They are half the price and monitor your loved one wherever they travel. I tried to work with Bay Alarm but all they could say is "read the contract, we do not issue refunds."

I signed my parents up for this service in 2012. I chose the annual plan in an attempt to keep the costs down, not realizing I would not be given prior notice of renewal before my card was charged. When I called to cancel, I was informed they would not credit the unused portion of the year I had just been charged for and the cancellation would not be confirmed until the equipment was RECEIVED back -- in other words, I'd be paying for a year without using it at since time (which I had already done in the previous year --- my parent never used the service. I did not ship it back at that time since I had already been charged for the year with no opportunity to be refunded any portion of the annual fee). I did receive a notice in the mail this time that the renewal would be charged to my card. (It did not provide ANY information on cancellation procedures). I emailed and faxed my written notice today that I was canceling and that my credit card should not be charged, and they called to say it could not be cancelled until the equipment was received back, so I am AGAIN caught in the same trap.

Shocked and saddened from a former customer: WOW! I thought Bay Alarm was a family company with a good service reputation. THEY ARE NOT! STOP and think before you help your elderly family members with payments! They will take you to collection without you knowing it if your credit card is on file! And when you call customer service, you will get the worst service experience of your LIFE! First: I am SERIOUSLY angry and upset; however I am not the kind of person who has the time or desire to make complaints like this one. My family income approaches mid 6 figures and I am a 42 year old professional and VERY busy. However, after the experience(s) I just had, I must make public my complaints of the sad truth about Bay Alarm Medical. Below is a long but condensed version of the absolutely horrific experience I had with their customer team. (Never in my 42 years have I been subject to such unprofessionalism.)

12/15/2014 - BEWARE. They are liars and crooks. I called in to gather information about the medical alarm system. I spoke with a rep by the name of Kayla ** who also sent me a brochure. She quoted me a price which she stated would include a lockbox, 2 buttons, vial life, warranty and shipping. I told her I would think it over more and call back. She kept asking could she call me instead and kept pushing the issue about placing an order. Again I told her I would call back. Geez, I didn't like the pushy sales one bit. She asked a ton of question I found to be a waste of time. Didn't really give me a chance to talk.

Accidentally set off alarm while sleeping. Phone person who called took care of the matter smoothly.

I have not had to use it in time of emergency. Have tested it a couple of times. Satisfactory response both times Personnel seem to be very courteous and helpful. Much better than other one we tried. Their response time left a lot to be desired.

I accidentally pushed my button once, then once my great grandson hit the HELP button, the response was fast. Both times were not emergencies. The operator made sure everything was OK by asking very direct questions before hanging up.

While Bay Alarm Medical is slightly less expensive monthly than their competitors, they do not prorate anything back once your annual fee is automatically renewed without your prior consent. When I complained about this in an email and two phone calls, I was ignored, and actually treated with a bit of arrogance and disdain by customer service. I posted same on a Yelp review in November and was immediately contacted with an apology and a promise to refund my annual fee in return for removing my review. I returned the equipment 6 weeks ago and have received no contact and no refund from this company. Again, I feel deliberately misled by this company. It is far worth a few bucks more a month to work with a reputable company that doesn't deliberately bilk its customers.

I recently set up this system with my mom. Everyone I have dealt with has been very helpful. It was easy to set up. My mom feels comfortable with the system as well. Recently, she fell and they not only called me immediately but notified everyone on our list to make sure we were aware. The paramedics were there in minutes. The cost is reasonable but their staff is even better. I would highly recommend them.

My sons now have the freedom from constant concern for my health and safety. While living alone in a rural area and being legally blind, the boys were concerned about my safety. But after choosing the bay alarm, none of us have been disappointed.

I have been very happy with the response when I have accidentally hit the button; your people have been very nice. However; I do think the response time could improve.

My sister Wanda was diagnosed with metastatic melanoma earlier this year. She started radiation treatments and became dehydrated. She fell around midnight with a Correlle dish in her hand which shattered into a million of shards of glass. Unable to get herself up, she had to pull herself through it to get to a phone. It took me 20 minutes to get there. The next day we ordered your product. It was easily installed. All of us feel better knowing help is just a button away!

My mom has accidentally press the help button and we got immediate calls from Bay Alarm, makes us feel safer with such a great service.

I have not been a customer of Bay Alarm very long, but am very satisfied with their service. Recently I hit the button by mistake and your representative was very prompt in calling me to check. Also, when it was time to call your company (which is done monthly) we were called back very soon verifying things were working. It surely does give me and my family peace of mind to have this alarm system in place. We thank you very much.

On a few occasions, I needed to get clarification and reset my alarm. I also needed some help with my account. Everyone was professional, patient and helpful.

I have had a wonderful experience with Bay Medical, I had trouble setting up the system and the phone tech. was a wonderful help. Set off alarm by mistake and was given wonderful assurance that these things happen. Very happy with my choice.

I thankfully have not had to use it other than testing but feel safer knowing it is there if I do need it.

All of the times I have contacted Bay Alarm, the response has been lightning fast and accurate. Thanks yall!

I have an 88 year old active fashion conscience mother. She has had a minor stroke and has fallen several times. I have talked to her about your service and she complains that the pendant and wristband are "horrid". Having seen them, I have to agree. I would be happy to pay a little extra for something that is not so medicinally obvious and a little more stylish. Perhaps some fake gold coatings. Come on guys help me out here.

My family and I researched many alarm medical systems for our elderly mother, and we decided to try Bay Alarm Medical. We are so pleased with the service and the product. Ordering the system was quick and convenient; the setup was simple, and the customer service is excellent! We highly recommend Bay Alarm.

All has gone well. Mom has accidentally set it off at night but otherwise has had no problems. Everyone has been very professional and friendly. Thank you.

I am very pleased so far with the service I have received from Bay Medical.

Every test we do, a caring representative communicates with me.

We have only had this approx. 2 months & 1 emergency call that was taken care of very quickly. Would recommend this system to anyone that may be considering this type of service.

Recently, I fell during the night and hit my head and knocked myself out. When I came to, I was unable to get up. I pushed my alarm button and they notified my friend who quickly came and helped me up. A must have for anyone who lives alone!

I have no complaints and would suggest anyone who wants peace of mind, use this service.

We really appreciate the service your company provides. Without Bay Alarm, my 92 year old Mother-in-law would not have the pleasure of living alone in her own home. We have been with you for nearly 2 years and are completely satisfied. My Mother-in-law accidentally pressed her emergency button twice and the response by Bay Alarm was truly outstanding and fast. We would highly recommend Bay Alarm to all.

I am very happy with the alarm system. You are fast and prompt in responding. Thank you.

Great service. Accurate and attentive.

My mother passed in January of this year, 90 years old. She meant the world to my father and he lost 48 lbs in the next few weeks and was getting very weak. I live 65 miles away and insisted he get a med alert. I did my homework and this company seemed to be the best of the bunch. They are! Two weeks ago while at work I got a call from a very professional English speaking lady. My father had fallen and the Life squad had been called and were on their way. I had installed the house key lock box near the front door which they used for entry. His blood pressure had dropped to critical condition but he held onto consciousness long enough to press the button. The doctors told us he was very critical and said he would not have made it if he was not hospitalized immediately. I highly recommend this company who went way past my expectations. They are very fast and compassionate with their customers. They saved my father's life! Thank You.

Take the time to ask them for a copy of their Terms prior to doing business with this company - you'll go elsewhere if you do. The way that I read the fine print, they ask you to sign an agreement that basically says that you will not hold them liable if they are negligent in their duties and your loved one suffers harm or worse. Also, try to call and cancel your service if you don't like it - they'll make it as hard as possible and bilk you for as much cash as they can. This is a bad company to do business with!!

One week into a one year account my wife's mother no longer needed their service. They ABSOLUTELY refuse to refund ANY amount for services that she does not need and they will not be providing. Utterly FALSE ADVERTISING when they say that you can cancel any time without a "cancellation fee." No, they do not charge a "fee," they just keep ALL of your money. We will be filing a lawsuit and charges against this company. Buyer beware.

I am very pleased with the acquisition of my Bay Alarm medical alert system. From our first call to Bay Alarm to the installation of the equipment, the entire process has been very supportive and simple. I am very impressed with how Bay Alarm has elegantly designed this system and incorporated into the equipment such user friendly aspects. It is clearly apparent that Bay Alarm has gone the extra effort to leave nothing in doubt in their development, construction and implementation of this outstanding service. I will be readily and highly recommending the Bay Alarm medical system to others without hesitation. Bravo Bay Alarm!

Alarm is lightweight and inconspicuous. It has alerted call center inadvertently a few times but responder is always gracious and apologetic. Plan to continue with this safeguard.

So far we haven't had to use our Bay Alarm Medical system. I have called to test it a couple of times trying to make sure my husband understands it...as he has early dementia. I feel much better knowing we have it and would recommend it to friends. When I have called to test the operators have been courteous, professional and helpful.

Been great so far. We really feel protected now.

Thank you so much for your Bay Services agreement. I feel much better knowing that I have the device while I am at home by myself.

So far happy with the product. Did a actual test and it worked great. Response was very quick - only the mic did not work so called helpline and got instructions to activate mic. Only problem I had was when I ordered product, one part was missing from the order - the necklace. Called and they shipped. So from original order date until actual usage date was 30 days so I asked for a credit and did receive credit.

I am very happy with the service I have received from Bay Alarm. I purchased the system for my elderly mother. System was easy to set-up and for my mother to understand. Customer service reps that I have talked to were very knowledgeable and professional. Would definitely recommend to others.

So far so good!! I've had my Bay Alarm only about 2 months and everything is great.

I am very satisfied with Bay Alarm Medical. Ordering the equipment, set up, and initial test was easy and customer service is the best I've experienced.

My phone is connected to Comcast thru their system so when the internet goes out so does the phone. It is a little "scary" when your phone service goes out also. Is there a back-up system that can take over? Do you ever call to check on me or the system?

We have been very pleased with your service.

I have not needed to use the alert system (thank goodness) although I have hit the button by mistake a few times. The staff answered promptly and everyone was pleasant & kind.

I purchased an alarm system for my Mother, Eugenia ** who lives in Winston-Salem, NC. She has trouble at first because the necklace was too long and she kept setting it off. She was grateful, but slightly embarrassed when the police showed up. I thought it was a great thing she was being looked after. I told her to have a neighbor tie the cord up so it was shorter, and that worked. She ordered the bracelet just in case, but she hasn't worn it. She's not good with "new things". My mom did call your company once on her own, and said the lady wasn't very patient with her. But that could just be her, and her lack of hearing and confusion. All my conversations with your company have been wonderful. Thanks for providing this much needed service!

I've had my alarm bracelet for almost two months. I feel confident because I know Bay Alarm is there if I need them. I like the fact that I can check the alarm once a month to know that it is working. One of the major concerns I had was that I would keep setting off the alarm, but the design is wonderful and I have not had any problem with inadvertently setting it off!

I am very pleased with Bay Alarm. Right from the initial call, the customer service representative made me feel comfortable. The entire transaction was done with ease. The installation was also very easy. My family and I have peace of mind. Thank You.

We had to change our phone service in order for the alert to work. We had been or Verizon Wireless home service but had to cancel it and go to Cox home service. This was an inconvenience.

My son and daughter-in-law got me started with my new Personal Emergency Response System. There were some bumps in the beginning but Bay Alarm got them tended to in prompt and courteous fashion. I would certainly recommend this service to anyone looking for an Emergency Response System. They are the best!

Thankfully, I have not yet had to use the device for an actual emergency. They do recommend monthly tests, and of course I tried it out a couple of times in the first few days. The customer service people are very friendly and helpful. The device works anywhere that I can receive cellular service. The only reason I didn't give it more stars is because when I push the button, there is a long delay before I hear ringing. Then, it typically rings anywhere from 8-12 times before the call is answered. Since this is a service that I would want to count on in a true emergency, I would think they would staff their call centers for first ring response. I have never failed to get through, but I can imagine that if the adrenalin were high and I were really in panic mode, the time it takes to reach a human after I push the button would seem very long.

Since ordering your product, I have been inundated with unsolicited phone calls from various sources of medical alert products. Apparently you people have a very poor policy regarding customer confidentiality.

My daughter ordered the Bay Alarm Medical Alert System after I had my heart attack. She went online to compare all the different alarm systems that are currently on the market. She chose the Bay Alarm Medical System because of the rating they were given through the Consumer Guide. It arrived in a timely manner and was very easy to install/connect. We have done a monthly test and found the operators to be friendly, helpful and very courteous. I would happily recommend Bay Alarm Medical to anyone looking for a medical alarm system.

I called several companies and wound up on voice mail. Your company answered the telephone and were very professional, and because of the courtesy you provided, I purchased!

I needed two medical system for my parents & decided on Bay Alarm because of all the reviews I read. They live 2000 miles away & needed something easy for them to use. Bay Alarm was very helpful with all my questions & the system was easy to set up. We haven't had to use it yet but when we tested it, the dispatchers came on the line, addressing them with their first names & made me feel like they were in good hands!! Hopefully they will never have to use Bay Alarm, but it gives me great comfort to know they are there for them!!!!

My Mom fell in late May. In the past she had been very resistant to any pendant product. After the fall, she was willing to research the different companies. I reviewed many online and decided to give Bay Alarm a chance. Thankfully, we have not had a reason to use the wristband (her choice of alarm product-- I wear a fitbit), so maybe it made it not so "old." She is a very young 91YO. Our interactions with your company was getting it set up and then the monthly testing. People have been so kind (it's hard for her to hear over the phone sometimes) and helpful. So far, so good!

Nothing but a good experience with Bay Alarm. Everything was done professionally and on time.

I have used the service once, and they were wonderful--getting me emergency medical help at my door within 10" of when I pushed my alarm. I also accidentally pushed the button once and the woman who answered the call was so nice when I explained it was an accident. I am thrilled with their quick response, their calmness, and their professionalism. I would recommend them to anyone.

Purchased for my mother, easy to order, easier to install. Customer service friendly and reassuring. Monthly tests conducted while staff is online reassures that one its working and two that no one is going to show up when not expected. Payments easy and whole process was and is better than expected.

Have been a customer for about 2 months now and am very pleased in all regards: ease of getting information originally; choice of payment programs; quickness of receiving the system; ease of setup; ease of monthly checks on it; friendliness of staff; comfort of bracelet. Thanks for the peace of mind this system gives me and my family.

All equipment is working well and the staff is very helpful. I have accidentally pushed the button twice and whoever answered was very understanding and friendly.

In the past few weeks, my parents' system has malfunctioned twice and sent alarms to your call center! Not only did they call them, my sisters, and myself, they also had the paramedics dispatched both times to their house! There is nothing worse than getting a phone call in the middle of the night saying something is wrong with a parent. It is even worse when it was a FALSE ALARM! I don't know what you can do to prevent this kind of thing happening, but I do: we are cancelling our service with your company and we will never recommend this kind of technology to anyone!!!

Ordered the Bay Alarm for my mother - Francis **. We have not had to use the alarm. Great. Very good customer service. Thank you.

The response was less than half a minute. My local First Responders group and the Ems crew were at my home very quickly. As I waited your people kept in touch advising me about the progress the EMS people were making in getting to my home. I am very pleased.

My father has accidentally pressed the button on his wristband. Bay Medical has called immediately and has been extremely understanding and helpful.

To date no issues or complaints regarding the service of Bay Medical.

I've been very please with the service.

We purchased this service for my 96 year old father. The device was easy to install, the people are friendly and very helpful. This is an excellent product with excellent customer service. Thank you for providing us with a better sense of security for my father and our family.

After having an initial dispute with the company, Bay Alarm contacted me and offered to resolve the dispute in a fair and satisfactory manner. I must give the company credit. So many companies provide only lip service to customer concerns, but Bay Alarm appears to be committed to true customer satisfaction. I would also like to add that the quality of the service provided by Bay Alarm was never in question.

Several times the electric plug was knocked and Bay Alarm called to check if all was okay. Great!

Had to use system within 2 weeks of installation. Very helpful operator.

Peace of Mind. I know if something happens, I can get help.

I have accidentally pressed the button three times, and all three times the response was immediate. I know the system works and I am happy that it was a false alarm each time. Thank you for your prompt service.

I choose By Medical Alert for my mother after a close friend recommended them. The process was easy. The alarm and information arrived immediately. Set up was easy and "testing" with the company was reassuring. Very straightforward and organized! Fees are low and the peace of mind has been wonderful! I would highly recommend this company! Recently spoke with an elderly woman who stated (for ALL medical alarms) the plastic piece in a cord was "unattractive" and should look like a "piece of jewelry " ... Just a thought! Some women are very conscious of appearance!

So far, thankfully I haven't had to call for an emergency, but I have accidentally set the neck button off by carrying something and not realizing I did it. Another time, dropped something on the "help button". The people were so nice when I did this, telling me it happened all the time but I felt horrible about it. Think I'll tie a big ribbon on the neck piece. Thank you for being so understanding.

From the very beginning of searching for a service for our mother, Veldonna **, such as yours, we were very pleased with the information and respect given to us by your staff. Once we subscribed and got the system up and running, again the staff responses to her needs were very professional and they were very respectful and helpful to us her family members following each call. The ONLY reason we decided to cancel your services was because she has moved into an assisted living center who has their own in-house service provider. Although emergency services in our area are very good and fast, they just could not compete with the speed at which the 24-hour staff could respond. Thank you so much for a very important and professional service. We will keep your service in mind for future needs that may arise!

Bay could do better to explain how the number that they will call for help works. Living in the country near several communities, I was concerned about the right number being called in case of an emergency and was told that Bay already knew the correct number and I didn't need to worry. Bay probably was right, but this "trust me" and "we don't need to explain" attitude didn't sit well with me and caused unneeded frustration.

So far we have not had to call for Bay Alarm Services, but due to my husband accidentally leaning on his wristband button on two occasions recently, they have responded with great alacrity for which we were very grateful, even though one call was at 2:45 a.m! At this point we are more than satisfied that help will be there if and when we need it.

The alarm was very easy to set up and got started immediately.

So far I feel very safe having the watch on, even though I am not happy with the way the watch looks.

We haven't had to use the system, but we did have timely delivery, easy setup and during our trial run the product seemed to deliver what the ad promised.

I researched the various "life alert" programs and was impressed with the Bay Alarm system. It was the best system financially, safety-wise, etc. When I received it and set it up, it was very easy to do. I tested the system as instructed and it worked quickly. A few days later, our cat was sitting on my lap kneading and accidentally pushed the button on the device I wear around my neck. It worked! Lol, they were gracious when I explained it was an accidental call. But the system does work and I feel so much safer to have it available.

Always great service.

I have had my device for about two months. I love how easy it was to set up and when I went to stay with a friend how easy it was to get it setup in their home. When I came back home it was a slam dunk setting it back up in our home. If you set the alarm off by mistake or are just testing the prompt response of the customer service rep is great. They are very professional.

Everyone has been very helpful and pleasant. To check monthly the individuals are heard, speak slowly and are very friendly.

On August 21, 2014 this area had a thunder storm with lightning. It was around 2 a.m. The alarm went off. I am sure I did nothing to set it off. Could the storm have been the reason?

I bought this device for my dad. He didn't use it. I called to cancel the service. Bay Medical said they needed the device back or there would be a $200 charge. I mailed the device back in full working order on 7/14/2014 with $50.00 insurance on the package. Estimated time of arrival 7/17/2014. They claim to have inspected the device on 7/23/2014. Now I JUST received a letter on 09/01/2014 stating that the device is damaged. Really? After being in YOUR company's hands for TWO months? This is unfair, unethical and a dishonest business practice at its finest!

I'm satisfied. I would've liked the lock box to be a push button instead of a dial, as being 95 it's hard to get the dial correct the first few times.

My children ordered this for me after I became very ill and returned from the hospital. Even though I have not had to use it, it has given me a security that I haven't felt since my husband passed away 12 years ago. My daughter tested it when I first got it a few months ago, and the range impressed us all. It makes me feel as if I have someone in the home with me protecting me. I would recommend it highly.

I had gotten the cellular service for my mom in May and due to a fall and her going into rehab I cancelled the service. I just called and reordered the same service and am very comfortable with Bay Alarm due to the professionalism I experienced the first go around.

Bay Alarm Medical charged services to an expired credit card and it was not authorized. I canceled this service but your representative never sent me the paperwork to sign to cancel (she said I would receive it in the mail but it never came). You then charged my credit card which was expired and when I called the rep they refused a refund and said that is standard practice and you have a computer that runs the credit card numbers so it keeps entering numbers until it figures out the new expiration date on my credit card. I filed a complaint with the Better Business Bureau and you will hear from them soon. This company is a fraud and I wouldn't recommend this company to anyone! Poor customer service to say the very least!

This is a product that provides great comfort to me and my siblings. Our Mom is also more confident knowing she has easy access to emergency services literally at her fingertips. She has accidentally set it off a couple of times and was pleasantly reassured that they were just checking on her safety and the accidental pressing of the button was no problem.

I was very pleased. It was easy to install. And they are quick to respond and always very courteous.

We appreciated the fast, courteous and friendly service. The ease of understanding the instructions and set-up of the system was wonderful. I have already recommended this service and device to numerous friends.

So far all is well with my experience.

I purchased the alarm system for my elderly parents who live an hour away from me and my siblings. After my mother's second stroke we, hired a then aide to be with them 24-7 days a week. My father is 83 and wheelchair bound. My mother can not walk on her own and has dementia from two strokes in the last year. When I attempted to cancel the service, I was told they will continue to bill me until my parents send back the equipment. I advised they can not and it will be some time before I can send the equipment back.

I fell and could not get to phone or where the man could hear me. So they called my daughter and she got to me quickly.

Alarm went off several time by mistake. All three times the individual who responded was amazing, did not make me feel like a silly old woman, but said "this is no problem Mrs. **, it happens because the button is extremely sensitive". So kind and compassionate. I'm so impressed...in the world where customer service is a thing of the past, this refreshing and makes me hopeful that there are organizations like yours! Thank you for the training you've given, and the superb people you've chosen. I feel quite secure and safe now, knowing they are there at a moments notice!

There was a slight problem getting the correct paperwork at first but it was straightened out, and since then everything has been very easy.

I have had my alarm for a very short time. The hook up could not have been easier. The other day I wore my pendant in the pool without realizing it. When I got home I pressed the button to check it and a very pleasant young man came on the line and all worked perfectly. I am very pleased with the unit.

The company was helpful on the phone when ordering, sent the unit quickly, and helped set it up over the phone when I had questions. So far, I have had no false alarms and feel safer than before.

I am very pleased and would recommend Bay Alarm Medical to friends.

Bay Medical Alarm quickly and promptly contacted me in response to my dissatisfaction. They offered to partially refund my mothers deposit which is what I/she wanted. Thank you for quickly taking care of this matter. I would of answered sooner but my mothers health isn't doing so well right now and I was taking care of her. I am sorry for the delay in my response. Bay Medical Alarm service is a good service for seniors or anyone who is needing that special assistance.

Easy set up. Chat line help is excellent.

Great service and impressive range all at a reasonable price. Doesn't get much better!

The hardware was easy to install and setup. I was amazed at the quality of the alarm box. The microphone sensitivity was fantastic. During every monthly test the representative was able to hear my voice from anywhere in my home even when I spoke softly.

I very much dislike the bracelet. It is a pain to take off and put on again. Most of the time it rotates the call button under my wrist where it causes false alarms. Your people are always gracious in checking on me but I need a better bracelet. Thanks.

After I received the system, I tested it and within seconds someone picked up the call. He was very friendly and explained how to test it from various places in the house and outside. He also told me how to cancel the call without sending it to the call center. So far, I have not had to use it for an emergency, but I feel safer having the system.

I am impressed with the whole organization. I had another device and believe me, you all have the ordering, paper work, etc. down pat! I am 87 and it was easy - even for me! So I am content with the price, the weight, etc. of the device around my neck, and the assurance that you are there.

I wish the cord was white or even better, flesh color. I don't like it being black. It's so obvious!

Very pleased with service.

I ordered the service for my parents. I found the ordering to be easy. The set up was easy and testing of the unit was easy. I found the staff person who answered on the testing of the unit to be kind and helpful. I am satisfied overall and have peace of mind now that my parents have this service.

Everything has been done as promised. My experience with you has been very positive and I have recommended you to others.

Mom has hit the button on a few occasions not knowing it and they are always courteous and very responsive.

As one of Dougs caregivers (sister Cathy) both Chris (another caregiver and sister), we have been well pleased with this system. It has given us great peace of mind since his injury was due to a fall and he laid in his apartment many hours till he received help. I would recommend this service to anyone.

My daughters feel much more at ease now that the safety concern over my falling has been addressed.

After researching several similar companies, I selected Bay Alarm Medical for my elderly mother who lives alone. I was particularly impressed with their customer service, and the fact that their call center is in the United States. There are many similar companies with comparable technology (although BAL offers superior range @ 1000 feet), but what really tipped the scales for me was their friendly and helpful service, which I consider to be a very important factor in choosing those to help Mother should the need arise. When I installed the system and tested it for my mother, they responded immediately, and were very thorough, friendly and really seemed to care. I am very happy with my choice so far, and feel more at ease that they are there to help my Mom if need be.

I hope the changes were made to my contacts as I have moved into a retirement living apartment.

Happy with the setup and running through the process with those answering the phone. They were very patient and asked the right questions to let her practice.

Since my husband refuses to wear either of the notification devices, my son suggested purchasing more to place in strategic locations in the apartment. So I invested in three additional ones.

We have been a customer since July 2013. We were happy with the service. Bay Medical supplied a much needed service for my mom, but currently, they no longer meet her needs and we need to terminate our contract. They say there is no charge to cancel BUT read the fine print. We signed up for the annual plan July 2013. In July 2014, we were charged for another full year. We attempted to cancel immediately upon seeing the charge and get a refund but were told they do not give refunds. This was only 3 days after we were charged for 2014. They are not willing to compromise or discuss any type of refund. This is robbery. I cannot recommend this company because of this. This is unethical business conduct.

Placing order and set up - This was so easy. Set done and working.

It was not disclosed at purchase that the device work ONLY outside, and another device is needed for the inside. I would not make a purchase if I knew about it. I was promised a Russian Speaking assistant when I call for help. Instead, the English speaking operator picks up the line, and only after confirming that I need a Russian speaking operator, they start looking for one. Again, if I knew it at the time of purchase, I would not buy it. The sound is very low, almost impossible to hear an operator while you are outside on the street.

I have experienced two difficulties with my equipment. First, the bracelet is difficult to put on with my arthritic hands; perhaps an easier clasp could be found. Second, while wearing my necklace and working in the kitchen, when I bent over to get a pan, the alarm was activated. Now I just place the necklace on the kitchen counter when I am working there--not the best situation but better than setting off the alarm again.

I am new to my Bay Alarm Medical Alert System. I have had a learning curve and have set off the alarm by accident a few times and I must say, the response has been prompt, courteous and most professional. Thank you for peace of mind.

Instant response. Very good - so far.

Set up was easy. Product makes me feel safe.

Having the alert system gives me peace of mind, most when I am tending to my garden.

Thank you. Bay Alarm has been great. We bought this as a gift for my mother, and have been very impressed with the service as well as the follow up. We would recommend Bay Alarm without reservations. Great value as well.

My mother sustained a significant fall last month & she used the alarm system for the first time. Their response was immediate & the ambulance came within 15 minutes of the call. I am very satisfied with the ease of use & the service. The immediate response made a significant difference in her speedy recovery. I would highly recommend this product.

I could not attach the Medical Alert equipment to the telephone plug/box, which only allows for two attachments, because I already have other equipment attached there that enables daily automatic updates to her doctor re: changes in weight. I think you should have anticipated this. Please advise how I can return the equipment.

Are there to be periodic checks with the medallion and call box? Since I put the system in my home, I've not used it so I am not assured it works. I don't want to submit false alarms. Do you have a guideline?

After reviewing various emergency alert systems, we consider Bay Alarm to be the best value, and easiest to operate. The peace of mind that it gives us is irreplaceable.

I am so happy that I found bay alarm medical. It has literally been a life saver for me. Anytime I have had to call for any reason, the staff has been very nice, accommodating and friendly. I am very happy with the service.

There is great comfort in knowing help is just a push of a button away.

I purchased this alarm system for my mom so she would feel safe at home when I am not there during the day. The people are friendly and helpful any time I have spoken to them. The system works really easily. And the price is reasonable.

My Mother was having trouble with her phone connection, the Verizon repairmen had to test the line several times, calling Bay three or more times in the frustrating process. The receptionists were falteringly patient and understanding that this is one of the odd instances when there will be multiple non emergency connections. Kudos!

Having the Bay Alarm Medical system is very reassuring and has given our family some peace of mind during those times that my mother is alone. Thank you.

Customer service is always quick to notify the call list when necessary. They are very helpful and give our family a peace of mind for our loved one who lives alone.

Although I have not had to use this, I feel more secure. Setting up the system was very simple and the customer service I received to test the unit was excellent. Felt assured there is someone there for me should I press the button.

Seems like it takes too long to answer once the alert has been activated.

I haven't needed help so far, but have occasionally activated the button by mistake. Each time there has been a response on the receiver and when I have been too far away to answer that I have received a call on the phone.

Pleased with the service to date. Unfortunately, I did not print the attachments when I got the initial e-mail. I assumed my Mother could sign and return them when they arrived. When she received them, the print was too small for her. This confused, frustrated and upset her. She refused to proceed until I could visit and read, weeks later. The test went great. The staff answered promptly and pleasantly. No other concerns.

I haven't used it for an emergency..just signed up in May..only for testing, but the response has been good.

Unit was not working properly, it took a few weeks before we got the problem resolved. But all is well now.

My alarm system was compromised by a cell phone call which rang on my device. Had repeat calls (3) that afternoon. Could not get any response from Bay Alarm folks. They sent the alarm to the local ambulance service and called my daughter. The firemen helped me get this snafu all straightened out. It has been working fine since that one glitch. I wish that your company would sell nice looking lanyards so that ribbon that came with the device could be replaced.

Ordering was fast and easy, with no troubles at all. No hidden costs or fine print surprises. Installation took less than a minute and when activated the operators were fast to respond and very polite. The price is well worth the peace of mind that the family gets knowing that safety is ensured in case of an emergency.

My experience so far has been only when I signed up to Bay Alarm Medical. Everyone I experienced during the sign up was very helpful. Thank you.

Everyone is very professional and friendly. Even if alert is pushed by mistake, they do not seem upset.

I've found that everyone I've talked to has been very helpful and very pleasant. Fortunately I have not had to call for help but I'm sure that your staff would be there to help in any way they could. Therefore, I'm glad I am a customer of Bay Alarm.

My cord could be too long causing inadvertent activation of the alarm in my daily activities. Problem with a shorter cord, it wouldn't be removable for sleeping as I don't like anything around my neck when I am sleeping. Also I did fall once and the alarm didn't activate. This was the primary reason for my son to get this system for me.

Peace of mind knowing I have the pendant.

I am primary caregiver for my father Thomas **. When he unknowingly turned the power off to his base unit I was contacted to let me know. Once I got to my dad's house I called the number instructed to call to troubleshoot the issue and it was resolved quickly. I was impressed with the quick response to call me and also to assist me in correcting the issue.

After researching the market, I chose the Bay Alarm system for my mother. The set up was really simple. As yet, knock on wood, she hasn't had to activate it for help. My sister, brother, and I all feel much better knowing she can get help if she needs it.

I needed to make sure the equipment was working at new location and that all the numbers had been updated. Every time I called, your reps were professional and patient.

My mother fell last week, and doesn't have the strength to get up on her own. My sister and brother-in-law were at work, and I don't even live in the area. An ambulance was called, but the paramedic wasn't needed. It is a relief to know that if there had been an emergency, that Mom would have had a quick response. I feel better knowing that even though she is alone, somebody is there for her. Thank you for your prompt response.

Everything seems fine. It concerns me that I sent off a false alarm recently. I must have directly touched the pendant. Am trying to be more aware. Thank you.

From the beginning of ordering Bay Alarm Medical for my security, I found it a very pleasant experience. It was very easy to set up, thank goodness. My only problem is that I accidentally bumped the button several times and immediately the voice came on and asked me if I was okay. I told them I was fine and very sorry for bothering them. They very politely informed me that this was a common occurrence. How is that for making you feel secure?

Everyone has been very nice when I test my 3 units. The only thing I am concerned about is when I went to my bathroom and closed the door and pressed the "button" for help in a test, you could not hear me even if I was talking loud. When I open the door in the bathroom, you could hear me. The next month when I did the same test with the bathroom door open, you could not hear me the first time, but you could here me the second time I said "can you hear me?", then they said "yes I can hear you". So does the unit you gave me sometimes change in picking up sound? How come the unit cannot hear me with a door closed? The other company claims they can hear even if a door is closed.

We selected Bay Alarm because their range was 1,000' which is more than their competitors. Also, there was no setup fee for the equipment. I also researched various companies and Bay Alarm was the oldest company on the market. They also give discounts to USAA members,

System was easy to install and the customer service rep was VERY courteous during the testing process.

I have not had an emergency to report. Any phone contacts have been answered promptly, helpfully, and in a friendly manner.

I am not happy with the method of fastening the wrist band. I have had the plastic locking piece catch on different things and allow the band to open and fall my wrist. Do you have any other way of locking the strap?

Overall our experience has been good although we have not needed to use the system yet. However when we first became a customer we felt the sound quality of the base unit was rather poor. It does help if the customer service rep talks not too loud and slowly because my Mom is hard of hearing.

My Mom has only had her Bay Alarm for a few months, I couldn't believe how helpful and courteous everyone was as that helped us through the set-up and testing process of her system. Since I don't live close enough to check-in with her daily, it gives me comfort to know that her needs will be met immediately should the need arise. Thank you!

I've only been with Bay Alarm for a couple of months, but so far I am very pleased. When I had a question about testing, I got a friendly and knowledgeable man who called and walked me through it. When I have tested, the people who answer the call are nice and are very caring which I appreciate. Plus, the price is reasonable.

I did not order bracelet ($34) & never used it. Tried to return it but was told "NO" since it was over 30 days, which arrived while in the hospital. There is no customer service or help for a helpless senior citizen. It's all about the money!!

I have not had any problems with Bay Alarm. The only thing I don't like is your system cannot go into test mode and you have to press your button and get an answer from a call center operator.

I received a telephone call from Bay Alarm due to the post I had written regarding my dissatisfaction with a company policy of theirs. I was told that the management team had reviewed my situation and had decided to issue a refund for the unused months of service. This was what I had requested and therefore I am pleased that it was addressed. Thank you for your prompt response to this situation.

Prompt and helpful service. We had trouble setting up the lock box and accidentally caused the lock box to not work. We had no idea what the code was. You sent a preset lock box with the code we chose and we returned the one that we could not make work. That was greatly appreciated.