Bay Alarm Medical Reviews

We've only had this a short time, but I know it gives me a peace of mind to know that there is someone there in case of an emergency. The range is excellent for what we needed for. They have great customer service and I would recommend this company to anyone that needs this type of service.

My family and I are much more comfortable knowing I have the medical alarm in the event I need medical help and no one is at home. Luckily we have not needed it for an emergency as of yet. Your staff is always courteous and helpful and the ease of setting up the system and testing is very simple. Thank you for being there when I need assistance.

Wow, ** worked with me and resolved an issue on your warranty coverage as it is very confusing as shown on your Service Agreement. Then we worked through testing of all my new agreement. In each and every test of the Main Unit, the pendant and the GPS she stayed with me on my cell phone and assisted me with the process. Once again your people are demonstrating that I made the right decision to go with Bay Alarm Medical.

** in Accounting worked with me to resolve an incorrect Quarterly Charge that turned out to be an error with the AAA discount. Her persistent to get to the root cause of the problem was outstanding. She did not give up until she resolved and emailed me the correct Agreement. If her commitment to service and customer satisfaction is an indicator of what I can expect in the future, My decision to go with Bay Alarm Medical was truly the correct decision.

Great help from **! Needed the console trouble shooter and she was terrific in going through the steps.

Very pleased with the service of your representative, **. Very friendly and informative.

** was extremely helpful in walking me through the lockbox instructions. I do think the instructions could be improved, but if another customer gets **, there will be no worries. I especially appreciated her genuine kindness in helping us.

I was delighted with the professionalism and kind consideration given to me while deciding on your medical security system. I liked the ease with which I received information on your website; the videos were succinct and well done. By the time I browsed your site I was ready to purchase your system. ** was attentive and professional. Her expertise was impressive. So far this experience exceeded my expectations and if your system is as good as the purchasing, I'll be thrilled.

The reviews we read online were very positive about the customer service. The service rep who set up our account lived up to everything we had read - helpful, courteous, professional, caring. This first experience with Bay Alarm exceeded our expectations and reinforced that we had made the right selection for service provider.

My children signed me up with Bay Alarm on 12/18/12 after I had several falls. I have been happy with the service and have had no problems. Since I wear the alarm on a chain on my neck, I have occasionally bumped it by mistake and Bay has promptly responded quickly. Will keep using it!!

I took a fall and broke my femur. At the time I did not have an emergency alert system. I had to drag myself to the phone and dial 911. The emergency workers had to force the door. I purchased the medical alert upon my return home. The system was very easy to install and test. I also purchased a lock box for the front door. I feel much more secure knowing that help is a click away. Excellent service!

I recently ordered the system for my mother. I called to exchange the wrist band alarm for another necklace. My call was answered promptly and the agent I spoke with was knowledgeable, patient, friendly & helpful - thank you! We have had a wonderful experience with delivery, set up, testing and now customer service. Only suggestion for the necklace, please offer a white or other colored "thread" in addition to the black. You will sell them and the material you use is so lovely - just wish there were other color options. Thank you for this sense of security your system brings our family.

My daughter purchased these services for me. A couple of weeks ago Bay Alarm alerted her via a call that she needed to check on me. Because of their call she made contact with me and she got the help I needed. Thank you so much Bay Alarm for your accuracy and services.

New account - everything was handled very well.

Installed 4/11/2015... ran tests from points around house. Could not find Order Number so used Customer Number. Tried to submit Satisfied but did not accept.

The customer service representative took time to care for my parent's needs and the best device that would support them. Great service with lots of sensitivity!

I got great service from **. She helped me with all my needs and was very kind and nice.

Wonderful people when I set up my system. Feel safer by myself.

I find that my first contact with a company will influence my decision to go with that company or not. When I was shopping around for a medical alert, for myself, I had an excellent experience with the person that gave me the answers to the questions that I ask. I finished checking all the rest, and then came back with more questions, again excellent service. I felt so secure, that I ordered the full year. I did not feel I needed to TRY them out. The equipment arrived in a timely manner, was easy to set up. I checked the response time, again, everything was as I had expected. I highly recommend them. I have NO complaints.

The person I dealt with, **, was pleasant, well-informed, patient, and explained the system to me so that I could understand. I had some questions about hooking the system into my existing telephone equipment, but she knew the answer to my question and explained it to me. I was very satisfied with the whole experience.

Very pleased, so far with the service. Bay Alarm is very helpful and courteous when I need help. The set up process was easy to do and went smoothly. Would recommend Bay Alarm to family and friends.

Difficulty with initial set up. I have Comcast bundle, but needed to use single phone set up since Habitech wiring in my home. Also, rep said include info on giving access to my locked home in emergency. Did not get option info. My sister (30 min. away) has only other key & not always available.

Thank you. ** gave excellent service to me...

Customer Service Agent ** was able to walk me through the correct set-up for an AT&T modem line that connected the internet with the phone and with the Bay Alarm. The AT&T technician wasn't able to do it after spending over an hour at the house!! I've been so please with the immediate response and professional interaction I've had after initiating the Bay Alarm Emergency Monitor system for my 85-year-old mother! Thank you Bay Alarm for high quality service! It's been a pleasure interacting with you!

Everyone at Bay Alarm is always so helpful. I am glad I have my mom in "your hands".

Our experience has been top notch. We have had a couple of false alarms and Bay Alarm was prompt in responding. From answering questions, through setup and now customer service has been superb.

** was very gracious. She answered my questions thoroughly and offered valuable information also. She was clear, concise and respectful. She made me glad I chose your company. She is an asset to your company!!

System setup was easy and quick. Everything works as designed. When I called Customer Service for help with a false alarm, the support rep was unfriendly, uncaring and unhelpful.

Installing and monthly testing was excellent. The system is working and no problems with equipment.

This afternoon I had the pleasure of working with ** setting up my mother's Bay Medical Alarm personal alert system and ** was patient, helpful, considerate of my time and made sure my mother and I were completely comfortable with how the device works and the service we can expect from Bay Medical.

I am very impressed with the medical alert system I received. I intend to use it for the rest of my life. The staff are courteous, professional and caring when I call with a question! They were extremely helpful when I set up the monitor, checking for voice recognition from all parts of my home. Thank you Bay Medical for peace of mind, since I am elderly and live alone.

** was very helpful. Answered all questions. I would recommend Bay Alarm to anyone.

** was very helpful and patient as we set up this service for my mother-in-law. I highly recommend ** for her courtesy, knowledge and clear explanation to our questions. Thank you.

I ordered this service for my 90 year old mom after my dad passed. The peace of mind this gives the whole family is priceless... but the service is very reasonable and reliable. I love the fact that there were no contracts - who knows how long we will actually need it. I hope for a long time! We received calls when Mom's power went out, and she accidentally pressed her button a few times and was responded to immediately. We also had a lock box installed that Bay Alarm has the combination to, so they can provide it to first responders. My only recommendation to make this service even better would be if the battery had a longer life, but it's good for 72 hours, so I suppose that's good enough.

** was very helpful in walking me through how to disable the unit. She spoke clearly & was easy for me to follow her directions.

On Tuesday night at approximately 1:30am my device was activated due to my home alarm system showing a trouble light warning. This caused my phone line to have no dial tone which in turn caused the medical Bay Alarm to activate. I was not able to contact Bay Alarm due to no dial tone. Your help line tried to call me but was unable because of the phone line not in service. I tried to reach your office by phone but was not able to do that by my cell phone due to reception problem. The fire department was dispatched and I was not able to prevent it. No fault due to Bay Alarm. I had excellent help and assistance from both ** who helped me reconnect the system. Thank you.

My mother recently transitioned to a nursing home after a fall and a broken hip. I called weeks in advance of the renewal date to cancel prior to another year being billed. When you disconnect the unit from the power supply the unit repeats error phrases continuously. The only way to get it to stop was to remove 4 screws from the unit and disconnect the internal battery supply by removing one clip. The post office would then accept the unit in a box to be mailed back. The screws were replaced and the unit was bubble wrapped inside a box and a tracking number confirmed. I included a letter to close the account and included a statement that the internal battery was disconnected by removing one internal clip. I confirmed the unit arrived and was told it was received and that the account was closed.

Was walked through the process for changing my bracelet. Instructions were easy to follow & helpful.

Thank God I haven't needed to use the device but from what I have seen and by the tests I have done, I feel comfortable with its abilities should I ever need to use it. If anything, just the thought of having a source of protection, since I'm alone a lot (I prefer my independence), is comforting.

** was very good in explaining all the steps I had to take to set up the alarm system. Her directions were clear and I was very pleased with her explanations.

** was great! She answered all my questions and made the process go smoothly.

Setting up new control box and sync wrist control - ** was very knowledgeable, courteous, and professional.

Bank card # change; billing frequency change - ** was very helpful making these changes for me and answering my questions.

Representative was very helpful and directed me though the setup and answered all of my questions.

Great help answering questions.

I haven't needed your service, thank god. But when I hooked it up and tested it, you were very polite and helpful and you responded right away so I felt very confident.

Very helpful in picking out the Bundle in Home Cellular and GPS.

Couldn't figure out how to hook up the phone line to the system. Spoke to ** who walked me through it in a clear and courteous manner. Then called me back once I completed the test.

After placing two reviews for bay alarm medical, they put lines through my review and some stamp saying not verified. Now I have received a notice of failure to pay as though they were the ones canceling my account. This company will try and rob you blind. Please beware and don't let the positive reviews fool you.

While I haven't had to use my button for an emergency yet, on the one occasion I accidentally hit it, there was an immediate response from an individual who you could tell only had my well being in mind. I did a lot of research before deciding on Bay Medical & wouldn't hesitate to recommend them to anyone who needs the reassurance of knowing you always have someone to count on if you need help.

I called to be sure the information I was providing on the contact list was correct. I had a good discussion with the rep and asked several questions as a new user. My elderly cousin is the user of the unit and she just received it today. Somebody in her assisted living facility helped her set it up and they called in to do a test. It was a very positive experience for all of us! And, Bay Alarm is extremely easy to do business with as they accept email, fax, phone, etc. communications. Wonderful!

Excellent customer service - thorough, efficient and polite without being pushy.

** was very knowledgeable and helpful. She made this experience/purchase a breeze!

Alarm box on kitchen counter. Me, 15 feet away on my computer alone in house. Loud alarm started with "help". I rushed to my land phone to pick up receiver and to tell the party I don't need help, and hung up. Bay person called me to double checked if I needed help, and stayed on the phone to answer my questions and tried to see what may have cause the "alarm to ring". I did tell her my pendant has been missing for 2 weeks now and someone may have it and pressed the button within 1000 feet........ Now that's a mystery, who has my pendant?! She was very understanding and said they would send me a new one free :) call me 5/13 to arrange delivery.

I am very happy with Bay Alarm's customer service. Each of the people I've spoken to have been very helpful and patient. I think I made a great choice choosing Bay Alarm Medical.

I initially acquired service for my grandmother for security measures, and before a year of service was completed, she decided she wanted it cancelled. I cancelled service, and was told I would have to return the equipment or be charged an equipment fee. I neglected to return the equipment, and was charged what they said was the equipment return fee. After the automatic charge on my account, I felt I was done with anymore communication with this company. Almost a year later I was sent another bill for service which they were going to charge another year of service. I explained I had cancelled and been charged the equipment fee, and they informed me they charged a second year of service to my account and not the equipment fee.

I had some problems initially with battery backup; however, all Bay Alarm Medical people I spoke with were as helpful as they could be. Finally convinced them it could be their equipment. They replaced equipment and I haven't had any problems since.

Contacted customer service and discussed service on new unit. Main unit sent last week wasn't connecting past 200 feet. New unit works great and feel Very Safe with my mom at home alone. I talked to 3 different people at Customer Service and All 3 were Very Professional and Polite, They Represented Bay Alarm Very Good and Definitely an Asset to your Company. Thanks and Have a Blessed Day.

Digital alarm service.

I bought this system for my mother who lives in another state last year. A renewal notice was sent to her - not me. By the time I received a copy of the notice and called the company to terminate the service (my mother has been doing some research and found something she likes more), I was told I had to mail the equipment back to them by the next day or be billed for the service again. Ummm - I have to go out of state to get the equipment. Customer Service did agree to bill on a monthly basis. (Even the cable companies will stop charging you for their service before they get their equipment back). When Customer Service discovered the credit card on file had expired, they called me and threatened to bill me for the year unless I gave them a new card. Wow, maybe someone was having a bad day but this is not the type of organization I want watching over my loved one's health.

I responded to notice of battery issue. The individual was great at explaining the situation and what we need to do. Very helpful and courteous! Thank YOU!!!

Ordering the Bay Alarm was made easy and everything was explained in detail (no hidden fees). I have had occasion to accidentally trigger my alarm (thankfully only by accident) and they answer promptly and professionally. I was made to feel secure and reassured that they would be there in the event of a real emergency. The cost is reasonable with several payment options. This is a great value for the product.

Trying to send equipment back. How do I get the lock box off the door knob? Also, I just got a kind of court letter ref to returning everything by May 11, or I would pay a penalty. I explained to the operator that my husband is on hospice, bedridden with Alzheimer's and I am the caregiver. Time to do things is very limited. Please advise me as to lock box removal.

** answered all my questions and was very knowledgeable and kind. Thanks for the great service.

The same week my Mother (which is whom I was using Bay for) died, I was charged for an annual renewal fee. It's non-refundable, that's fine but I got so frustrated dealing with them I had to let my wife take over. She too had to hang-up, they are just that bad. Customer Service is HORRIBLE!!!

We had electrical problems in our home and you notified us of the problem. Amazing! I have been with you for less than a year and to have this kind of service is unheard of. I and family members have accidentally set off the alarm system and you have always been very patient and calm. My sister has another company and she is nowhere as satisfied as I am. I would recommend you to anyone!

The push buttons are too easily depressed. I've had several false alarms caused by the button being inadvertently depressed... one at 2:00 am when I was sleeping. I've stopped wearing the button on a cord around my neck and hung it up where it can't help me if I need help. HERE'S A SIMPLE SOLUTION: PROVIDE A HINGED GUARD THAT COVERS THE BUTTON. This could easily be designed to be retrofitted over existing buttons. If I wasn't so handicapped, I would design and install such a guard myself. PLEASE DO SOMETHING ABOUT THIS PROBLEM.

** was very helpful and professional. We are anxious to receive the system and put in place for our parents who are in their 90's and still living by themselves.

I am extremely dissatisfied with the service for this company. When I received the medical devices for my grandmother, there were several false alarms which prompted me to end services. I sent an email AND a phone call disconnecting services and I promptly send the devices back. Several months after, I received a call from a debt collector regarding a bill for 3 months of disconnected services. (The company didn't even inform me about the bill. It went straight to the debt collector, who told me my credit will be affected if I did not pay.) Even with proof that I ended services they are still making me pay, which I feel is ridiculous and wrong, especially for a company that is suppose to be built on helping those who care about the safety and well being of their loved ones. In the future, when I have clients looking for medical alarm services, I will be recommending another company.

The friendliest people I have ever dealt with. Extremely helpful in ordering & setting up the system. Will recommended.

Services has been activated 2 or 3 times in 2 plus years. Thankfully they've been accidental false alarms. Service operator stayed on the line with me until I got to my mother's house, 1/2 mile away. I'd recommend your service to anyone who asked. THANK YOU.

** was great to talk to as was the other lady **, but had a misunderstanding with ** due to part of it being my fault too. ** was very nice and cordial, even I talked her ear about stuff that happened the last 4 years or so. I told her my mom needed this and she explained it so we understood everything she was talking about. Thank you Bay Alarm Medical.

Ordering was very simple over the phone and ** took the time to listen to my situation and explain the features and options available. She was very knowledgeable and answered all my questions. After researching your products I would highly recommend your system to anyone.

The company did agree to a partial refund which we have received.

I called in because our reception on the equipment was very poor. We could only understand every other word from your end. ** corrected the problem very quickly and professionally. He was also kind, helpful and patient.

Very pleased with the patience ** showed answering my questions. She was very courteous and listened while I spoke. I'm glad it was her I spoke to. I would recommend her to anyone. Thank you.

I want to say how happy I am that I choice Baymedical for my medical alert company. Every time I have spoken to someone they are extremely hopeful and polite. Thank you for helping me have peace of mind that I am not alone.

Bay Alarm Medical has been outstanding in all of our contacts. Everyone has been very helpful and friendly. Your service provided a great comfort knowing my mother could call for help since she was alone often. ** was extremely helpful when it was determined we needed to cancel the service since my mother did away with her land line.

We had trouble with our cable phone line and modem and it affected my alarm. Called and was helped by a very nice person who walked my daughter through connecting the machine back up properly. Stayed on the line and calmly explained everything.

All is well.

I am very happy with my new medical alert system. I have tested my alarm several times in my home and all the far points in my yard, and the Bay Alarm personnel are always prompt, polite, concerned and very helpful. I highly recommend this to others.

I have to say that I am SO impressed with everyone I've dealt with so far. Customer service is beyond great. Thank you! Good job!!

My grandfather passed before using the equipment or even opening the box for that matter. I do not think customer service could have been more sympathetic and handled it differently. I would NEVER recommend this company to my patients. There has to be a better option.

My mother-in-law landed on her fanny this morning and my neighbor called me to let me know that Bay Alarm Medical called 911 and her. She didn't understand why they did not call us (primary number), since we were home. Since this is the second time this has happened. I called customer service. ** was great...she understood the situation, explained why 911 was called, and added a few notes to our file for clarity. I truly appreciate **'s help and kindness.

Very pleased with your positive attitude.

easy - limited paper work - they called me to clarify which was nice as I made an error on a form

On three tests using my GPS button, I always received a quick response; plus I like the convenience of my button and case clipped onto my belt. Identification of my location was good, but not perfect in that the GPS identification was generally about 200 feet away from where I was, and about 25 minutes catching up with my movements. However, assuming I was conscious, I could then tell your emergency staff exactly where I was.

I did my research and contacted several companies. I chose Bay Alarm for my parents because they did not compound my anxiety with hard sales tactics. The staff were patient and courteous and helped me every step of the way. When it was time to terminate our contract they extended that same customer service. There were no hidden costs and they gave us peace of mind for several years. I would recommend this company.

Worked with **. Very professional and answered every question without hesitation. Very informative. Very helpful and made good suggestions. Looking forward to getting this set up.

Had to use the system about a year ago. Calls were made and help was on the way in a short period of time.

** was friendly, knowledgeable, gave excellent advice, and made it easy to have a follow-up question because she provide me a direct line in case I needed it. She was awesome.

Representative was polite, quick, answered all my questions and worked with me to help set this all up during a move.

Been very pleased so far with the system and the operators that we have talked with on the phone.

I have only been a member for a few months. The purchase was easy and straightforward. Customer support was excellent. After my son installed the hardware, the check out calls went very smoothly. Since the initial installation, I have made one call to verify the hardware was still working. All calls were answered promptly and courteously.

Whenever I have accidently pressed the button, the caller has been very considerate and patient with me.

The Bay operator was extremely professional and knowledgeable. She answered all of my questions with clarity. We look forward to beginning our service.

** took my call and was very helpful in working to resolve the problem we had on 3/25 with a call to the call center not going through.

** was informative and very pleasant. I chose Bay over another company as I found the representative from the other company very condescending about my inability to make a quick decision. ** took the time to call me back in order that I make the right decision. She was wonderful.

I was so pleased and thankful for the time, patience, and information you used to talk me through the connection process. Excellent job, **!

Very very pleased with the help on the call tonight to change my contact info. Very professional and pleasant.

** was great today to figure out why my mother was not being heard. Very friendly.

Customer assistant very knowledgeable and helpful. Will rest easier when my Mother is on her own.

At night I wear a bracelet monitor. One night I couldn't sleep and got up to my computer. Without knowing it I hit the button on the arm of the chair. All at once I heard a female voice. I was startled but soon realized it was someone from your company checking on me. I was thankful to know someone was on the job!

Internet presentation by ** convinced me that Bay Alarm Medical Alert System was the best system for me.

Mom died. I called and advised them. She wouldn't wear the transponder gizmo as it sent false signals or something. They said, "Send back equipment." I did. They didn't get it or lost it, the latter most likely. Badgered me. I paid 400 dollars in the end. Not only that, but the gizmos and service sucked. That's why I thought it was a done deal a few days after my mother died.

** was extremely professional and helpful and even called me back promptly to confirm she had received all the documents I faxed. Previously I had spoken to a series of rude, constantly interrupting, impatient, unapologetic reps to the point I dreaded calling Customer Service; however ** restored my faith. Her attitude should be used as an example of how to represent the company the right way.

Fortunately, we have not had to use the system. We do enjoy the people there. Nice, friendly, respectful.

Spoke with your rep, **, this morning and she was excellent with explanation of what was going on and extremely helpful to me. Following her instructions the problem was solved and thanks to her I knew one way or another the equipment was working because of backup battery. I am now not worried. Very kind and helpful young lady.

When I needed medical help it came immediately. All the operators and technicians have been very, very nice and attentive.

I have been using Bay Alarm Medical for several months now, and I have been very pleased with the service. Thankfully, I have not had any emergencies, but when I test the unit, the Bay Alarm Medical staff are very quick to respond. They are also very friendly and understanding, especially when I have accidentally pressed the call button. Having this service has made me feel very secure in my own home.

I called to confirm that my fax from the previous night was received and the representative did a great job of reviewing all of the contact info with me. I was VERY satisfied!

My power went off last weekend. Even though I had not pressed my button my contacts were alerted and checked on me. I am very pleased with the response and the service.

First: I want a refund for services paid but never rendered! My 98 years old mother was not connected with the emergency system for several months. I ordered a new alarm button as she had misplaced the original button when the equipment was received. The smart one at Bay Alarm who sent the replacement button did not, repeat...did not set the new button to the base. So should she had fallen the button would not have assisted her!!!!!

When we test the service they are right there to make sure everything is OK. We have my father's medical information in a pouch from Bay Alarm on the fridge and a lock box with keys on the entry door. Bay Alarm provides the lock box combo when needed by emergency personnel. Most important my father lives just over the county line but when 911 is dialed from his home it is connected to the wrong county and has to be transferred. It is reassuring that if Bay Alarm makes the call they know to call the 911 where he lives as opposed to the one his phone number goes to.

I am writing on behalf of my 90-year old mother. The handset with built-in speaker makes it virtually impossible for her to understand what the operator {typically a female} is saying. A combination of the higher pitched voice along with the very low grade of the speaker inside the unit make it worse than using an old Jack in the Box drive through intercom. Anyway to correct this?

Excellent product and service. Best reception range at a very reasonable price. Have already recommended Bay Alarm Medical to others.

Unfortunately, on 3 different occasions, I set the alarm off. There was no actual emergency at any time, however, the response was immediate in each case. The button is obviously more sensitive than I realized and I have taken some further precautions to avoid repeating this again. I don't want to be the young boy who yelled "fire" when there was no fire. I feel more secure than ever at this time. Thank you.

Your service has been outstanding. Recently my power to my unit was turned off mistakenly and you immediately contacted my daughter who lives next door and she turned the power back on to the unit. I am very pleased with my unit and the service I have received from Bay Medical Alarm. Thank you......

** was pleasant, patient and helpful to deal with.

This is the second time I've set up Bay Medical; first for my folks and now for my mother-in-law. Both times, ordering and setup have been hassle free. And the service is a much better than Lifelong, which my mother-in-law had before. They had a number of extra charges which resulted in a significantly higher monthly cost than we're paying with Bay. So far we haven't had any real emergencies but when we test the service (which we do regularly), they respond promptly. Save your money and go with Bay.

We ordered a unit with lockbox for my father last May. He has since gone into a nursing home and I phoned Bay Alarm to cancel and get the code to remove the lockbox from the front door. They stated the code is on the services agreement that was sent with the box. No, it isn't. So another phone call. They refuse to give us the code under any circumstances. Even though we are the original customer and ordered/paid for the service. My name is on the account. Yet we are stuck with a lockbox on the front door and no way to remove it. I plan on filing a formal complaint with the Better Business Bureau. Going to have to hire a locksmith to remove the box. INSANE.

We're relatively new to having an alarm for my mom, but so far it has been exactly what we'd hoped. We thankfully haven't had to use it for more than a test, but the responders have always been pleasant and professional. I have already recommended Bay Alarm to others who have asked me about it.

Too sensitive - had several calls from your office which I kept telling the caller I was fine to the point that 3 fireman presented themselves at the door to see if I was fine.

I placed this order for my 83 y.o. osteoporotic mother. The initial ordering by internet was easy. The delivery wait time was appropriate, and installation was not complicated. I live approximately 90 miles away from my mother -- she insists on living independently, so we both have a greater peace-of-mind that any emergency responses may be available if she cannot make it to the telephone or call out to her neighbors for help.

When I signed up with your company I was told the range was 1,000 ft. I pressed the button from about 400 ft. The operator could not hear me. I had to come out of the room to speak to them. When I called your company I was told by two different people that the range was 100 ft. in the same room

When placing my order with ** early today I was totally impressed with her knowledge and demeanor. She could not have been more helpful. It was really helpful that my unit could be shipped from Calif. to Florida and arrive when I really needed it.

We have had the alert system for 3 months and are very happy with it. We have peace of mind for my mom and are very satisfied with the product. I would and have recommended this system to family and friends.

She was very pleasant and helpful.

Spoke with ** for help in setting up new land line unit; she was very helpful and patient. Remained on line with me as I performed a test of the system to make sure it was working. Very nice and professional young lady. I am pleased with the tech support provided by Bay Alarm services.

I researched medical alert companies for several months. It was clear to me that Bay Alarm Medical was the best rated and offered the best price. We are very pleased with the customer service and equipment. We highly recommend Bay Alarm Medical for you or a loved one.

Very professional and helpful. I will continue to recommend your company to my patients.

The pendants must be waterproof. I called once and was told they are not, and that I have to take it off when I shower. That is a time that I most need it and when I took it off, I would forget to put it back on. I called again and was told that it is water resistant and I should wear it in the shower. I worry about. I wish the alarm on the main unit was louder.

Hi, I appreciate the quick response to this matter. We've had some real rough winter weather these past few months and perhaps the package was misplaced by the delivery service you utilized. Please send another pair and tracking info as you mentioned in your response. And thank you for making this one time exception on the necklace button to replace the wristband button. My mother will be very happy about the socks and necklace button!

We selected Bay Alarm medical alert device for my mother based on customer reviews and features, so far we're very pleased. We really liked the waterproof feature considering the high percentage of falls that occur in bathrooms. After setting up the base unit I called your customer service to get help in verifying we'd set it up correctly. ** assisted us and made the setup very easy. She took the extra time to have us test the system ensuring it worked properly. We opted to get both the pendant and wrist alert buttons so my mother had the option on which one works best for her.

Totally satisfied. Will recommend product. Thank you.

Very pleased with our in-home button and the GPS alert button. The responders are quick and courteous. I feel better having the button with me in case I fall.

I dreaded making the initial phone call for this device, but ** quickly put me at ease. She was kind, compassionate, and knowledgeable. There was no high pressure salesmanship, just caring help. Thank you.

Great customer service and help. I appreciate that all my questions were answered and everything was taken care of quickly. I will feel better knowing my father will be in good hands.

I want to thank Bay Alarm Medical for reconsidering their policy in regard to our situation. I have been contacted and given a satisfactory outcome to our situation. We are pleased that the customer service we have received meets with our expectations. I would recommend Bay Alarm Medical to anyone who wants to have peace of mind regarding their loved ones who want o stay in their homes. This is what we wanted for our mother and it is what we were able to provide for her.

I have only been with you for a short time now. I think it is too soon to evaluate except that I do feel very confident using your services. Thank you for being there, I hope I don't have an emergency that will make it necessary to call you for that purpose.

Awesome experience. Very helpful. Informative. Polite.

Just new, Mom is happy with your service. So far so good!

My 94 year old mom fell in her garage at 5 a.m. Wednesday. It was 30 degrees. She tried but could not get up. Just one event shows how important an alarm is. The people in the office have been extremely efficient and concerned. Thank you!

Unable to resolve my issue in a civil manner by phone with Bay Alarm Medical customer service, resorting to social media was my last resort. After speaking with my grandmother we have decided to cancel our service. When I first ordered Bay Alarm Medical it was to protect my grandmother and to have peace of mind. My grandmother is almost 1000 miles away, and I worry about her safety often. First, Bay Alarm Medical sent me the equipment by mistake 3 times, finally sending it to my grandmother after 4 attempts. A month or two later I received a bill for 200 dollars for un-returned equipment.

At first, I hadn't set it up properly, so I called and received help immediately. We recently lost my father, which leaves my Mother alone for the first time. Once I set up the unit properly, everything went great. The test was easy and we were called back right away. I feel a great sense of relief with Bay Alarm Medical. So glad we picked your company! Thank you.

Bay Alarm Medical at one time a good company and I was very satisfied with the service. At one time... NO MORE. They say they are upgrading the equipment at no charge to you but in reality NO. The upgrade is really a downgrade. When you attempt to speak with customer, no that's a joke. My father's life is worth more than that. So my advice find a good company. Stay away from Bay Alarm Medical.

I was pleased with the experience. Was offered a couple of additional products, which I declined, but there was no pressure, which was good.

My wrist band is wearing out. The customer service rep was very thorough with my options. What I am hoping is that you will let me keep the wrist band for night time wear. I ordered a necklace as the wrist band is cumbersome and bothersome at times. I can't have only the necklace, however, because of my sleeping habits. I get up one or more times at night and am really afraid of falling. I need the wrist band AND the necklace, please, pretty please! The customer service rep was polite, thoughtful, and a delight to work with. Good job in selecting her!!!

My encounter with Trish was a very pleasant one. She answered all my questions politely and completely. I consider your customer services to be excellent.

Shipping was fast. Set up was fast and easy. Service was helpful with my questions. Couldn't ask for anything better. Thank you!

My daughter set this up and we tested it. The EMS were at my door within minutes. Very comforting.

I was very pleased with Jasmine. She answered all my questions and was patience and very nice.

As of this date, 2/17/15, everything has worked well. We have had 2 false alarms to which you responded immediately. Thank you.

I feel 1000% better now that my mother has the ability to notify someone if she should happen to fall and not be able to get back up on her own.

I am extremely happy with the price, equipment, easy set up, and friendly staff. I also appreciate you working with my daughter to help me get the equipment.

Every interaction from website to three interactions by phone with customer service staff was stellar. I was especially impressed by how quickly staff pulled up my file from prior contacts and addressed me by name and knew my situation. Very impressive!

I purchased this service for an elderly parent (who, much to my relief, embraced the service). It was incredibly easy to set up, to the point where when I first called to test it, the operator on the other end already knew my (mother's) name. My mother is very hard of hearing and the operator spoke loudly and clearly so that she could understand. On the other hand, I hope my mom never needs to use the service!

I am very pleased and grateful at the wonderful experience I have had so far with Bay Medical. We installed the system at my Mother's apartment at the end of Dec. and have had three calls to date. The dispatchers were very kind and clear that she had fallen, was totally fine but cannot get back up. Just as we requested, they called us first and called all phone #'s for us to determine if the Paramedics be called. Door to door we made it to her apartment in 8 min and she was back in bed 20 min after her original stress signal. Thank you Bay for giving me peace of mind and worry free.

Kayla was very helpful and patience with me and all my question. Kayla is a asset to your company. If the service is half as good from the rest your company as I had from her I will be very happy to deal and recommend your company to others.

The customer service was extremely helpful and very pleasant. The phone system was very easy to install. Thanks for being so patient and easy to work with.

I did not use it for once yet. It is nice to know that it is here...I feel safer.

Good so far.

Kayla was professional and clearly experienced. She was patient with us and stayed on the phone to ensure that the equipment was working properly. She had a terrific personality. I can't say enough about our positive experience!

So far I am happy, but I have not had to use you. My electricity did go out in a storm though and when it was back on someone called to check on me which I thought was nice... Here are my concerns: Seems when I ran a test or accidentally hit the button that it takes quite a while before I hear a response from someone. The other concern is that you are not set up for this to work when I am outside or in my backyard. Maybe you could work on that.

It works very well and I have been very pleased. Everyone has been very cooperative and very helpful. I have recommended this to several of my friends.

Great customer service. Haven't had to use this yet. Like the key box too.

Great service in the exchange of my cell unit with a landline unit.

My mother has been treated with promptness, courtesy, concern, and personalization. I could not ask for more. I highly recommend this company.

Thank you for walking me through setting up. My son connected the box in error. Jennifer was very good in explaining what to do. I am not very good at understanding instructions lately so I appreciated that she was successful in helping me. My children bought me a smart phone for Christmas. I have to give it back, I am not smart enough.

I was on the phone with Jennifer for about half hour and she was most helpful and very considerate and helped me a great deal. She recommended that I get a DSL filter to reduce the static. That will be accomplished today.

I am very satisfied with Bay Alarm Medical. I am given assurance of safety while my wife is at work...... My help is a push button away. We love the assurance with Bay Medical! Thank you for always being here!

When the power went off my HELP button started immediatedly broadcasting a call for help. I did not know how to get it to stop. An operator came on the line right away and I explained my problem. She put me in touch with a technical person who quickly told me how to get the problem corrected. I contacted my son to let him know that I was all right and was pleased to find out that he had already been alerted to my need for help. Since I am an eighty-seven year old woman living alone, I was pleased to see how quickly Bay Medical came to my rescue.

These people will take you to the cleaners. Ordered service for my mom. They kept calling me about buying service for a year. I did. Mom fell and they didn't get anything right. The fire dept broke door down because they weren't given the correct code or info so I'm paying for a door frame. I called to cancel service and was told there is no refund for the remaining 9 months so I'm out $186.75.

We did some research on this type of service. This company was recommended through AARP. I am very glad we went with them. Their customer service is excellent. Their product was easy to set up and get operating. We now have peace of mind while we are working, that Douglas, who is 96, can get help if he falls or is in any way incapacitated.

Ordered Medical Alert System, received quickly, set up was very easy. Tested using neck pendant, operator came on line quickly over the supplied speaker system asking if I needed assistance. Told them I was only testing the system. Was asked if I needed any other help or questions at this time. Worked just as advertised.

Bay Alarm Medical has been a pleasure to work with every step of the way. We fortunately never had to use the emergency service, but whenever there was an outage they would contact my mother. She felt secure as did we. Bay Alarm Medical also helped with a billing status when circumstances changed. I will recommend Bay Alarm Medical to anyone who needs a medical alert system.

My alarm wasn't working because I didn't have it wired right with the modem and phone I was using. It took Jasmine of Bay Alarm Medical at least 20 minutes or more to have me get it going in a different location, by the modem. I also had an answering machine to wire it to, so I was having trouble getting the wires straightened out. Jasmine was very patient with me, waiting while I got each step straight. She was also very understanding with my slow brain!

I am very disappointed in Bay Alarm's 'no refund after 14 days' business practice. My 93-year old mother had her unit only 3-4 months when she returned it. After several weeks we called to check on the refund status and were told about this policy and that there were NO exceptions. We entered into the agreement in good faith, but when it didn't work out for her, your company did NOT operate in good faith in return. And irregardless of it being in some fine print we didn't see at the outset, it is still horrible customer service and a complete disregard for seniors and their financial well-being. I will certainly make it known to all that this is your practice and to look elsewhere for this type of service. While I was unsuccessful in helping my mother get the substantial refund she is due, we will at least have satisfaction in knowing consumer word of mouth is much more powerful than any marketing strategy you utilize!

My children purchased my wife and I pendants from Bay Alarm. To date we have not had to use them but we have tested them and everything is working. The Customer Service people have been professional and helpful with us through this experience. We feel at ease now knowing that with a push of the button, we would receive medical help through Bay Alarm.

Courteous, responsive and efficient. Just what I expected. Thank you for the service you provide. My family is at rest knowing I am being monitored.

We are very happy with our Bay Alarm and are happy we got them… Sorry I have set it off a no. of times by mistake. Getting use to it so hopefully not any more mistakes. Glad our daughter introduced this to us… Peace of mind for family.

I ordered their service on Dec. 20th for my grandmother. Spoke to a very nice girl who took care of me. She asked if I wanted a necklace or a bracelet and I said a necklace as my grandmother's wrists are very small. The order arrived on December 30th. Included was the equipment, a lock box that I ordered, and a wristlet. Not the necklace. On January 3rd I called in complaining about the wristlet and was told they would send me a necklace, but I would have to pay for it. Once I got it, I should send back the wristlet and they would refund me. I agreed.

We are providing this service for an 88 year old relative, Mary, who lives alone in Miami, FL. From the day the box arrived with her "call button" Mary has felt a sense of relief. The first time she had to press that button was back in November, 2014. She couldn't get out of bed due to swelling and pain in her legs. Bay Alarm put her at ease on the phone (in Spanish) and the medics got there in a timely manner to evaluate her. They took her to the hospital where she stayed for a week with a blood infection and then went to rehab for 2 weeks.

Bay Alarm is knowledgeable on their product and always very helpful. We have bought this for our mother. She lives in AZ and we live in Los Angeles. She feels safer now that she has it, and it gives us peace of mind that she will receive help if needed.

I ordered and am in charge of paying for this service for my brother, Robert **. Everything seems to be working well. Only problem is your alarm button. He had it on his wrist, inside and outside the wrist. Either way, there were two false alarms, bringing the EMTs to the house (the phone was off the hook) and once when we were outside on the patio talking and we heard the box "speaking" to us. I ran in to tell them that no one pushed the button. The button is not recessed enough to prevent inadvertent alarms. If you casually hit something, it can go off. Perhaps make the button so that it has to be held down 2 seconds, or make a guard on top so that it can be accidentally pressed. I don't know how many times the EMTs will come out for false alarms before they charge you.

Just a few days after installing your lifeline, I fell in my bathroom with the door shut. Even though the unit was 15 feet away from the closed door, I was clearly able to hear the Bay Alarm Operator and they could hear me. In just minutes, help arrived. I am so thankful and feel so safe now with my lifeline. Thank you!

From pre-order questions, basic information, and instructions on how to set up equipment, all information was explained thoroughly. Thank you!

Your pendant should sound an alert at the customer's end when pressed. I accidentally pressed it 3 separate times without realizing it. Twice, I heard the voice on your unit and explained that it was a false alarm. The third time I was in a part of the house far from the unit and without a phone. Your staff did call me and also called my daughters. But I was too far to hear the phone ringing. So, the police and ambulance came to my house, scaring me and my neighbors. I was so embarrassed and felt awful that the volunteers came out unnecessarily. Now I am very nervous when out of hearing of the unit and phone, such as in the garden, porch or shower. When my contract is up in April, I will try to find another company whose pendant sounds a warning when pressed.

Thank God for Barb's alert button yesterday. I was out running errands and Bay Alarm called me at 3:50 pm to tell me she had fallen and paramedics were on the way. When I got home there were five firemen standing around her sitting on the sofa. She had reached over the side of the loveseat to get the remote and fell between the sofa, loveseat and the wall and couldn't move. She was wedged. If she hadn't had the panic button she could have suffocated. She had a couple of scrapes on the side of her nose and under her eye. Nothing broken. The firemen had the code for the front door key box and opened the doors to get in. Anyhow, she's ok, but a little sore. Even the firemen said it was a great setup especially with the button, intercom, key box and the who to call list. It just makes good sense so no one has to worry about something happening. Fortunately, she's OK. Thanks again Bay!

When my mother dislocated her hip and struggled in pain for an hour trying to reach the phone on her nightstand, it became apparent that we needed to fix it so she would never have to endure prolonged pain so we contacted you and established service. This was done with the hope she would never need to use it. Within just a short time she again dislocated her hip in the early morning hours but this time she had the pendant and was able to call for help immediately. We had set up a lock box on her porch so your company dispatched help and provided the combination for the lock box to the responders and they were able to get to her quickly. While this was going on, my brother and I were called so we were able to meet her at the hospital. There aren't words strong enough to tell you how important your system is or the ease of mind for my mother, my brother and me because of your service. She is able to maintain her independence and live in her home. Thank you for all you do everyday!!!

I'm a new customer of yours and just wanted to tell you how great it is to hear of what all you're doing to help people who really need it. Good news nowadays seems to be on such short supply and it warmed my heart. Please keep it up!!

Bay Alarm is a great service for me since I live alone and never can tell what emergency might arrive. The only thing I don't like is that you cannot test your system. I have four devices on my system and would like to test it once a month. Every time I press the button the monitoring center get irate.

Please send 6-8 brochures. I'd like to distribute them in our Continuing Care Retirement Community to show how much better your system is than our in-house antiquated expensive system.

Purchased the following: Phone Service, Annual Billing Cycle, Wrist Button, Lock Box, Tripp Spike Cube. The service was exceptional. Did a three way phone call with Bay Alarm Medical, my daughter and myself. The service rep answered all of our question and was very professional, courteous, and patient as we reviewed the various options - which made the my decision to purchase the system easy. Highly recommend!

I would highly recommend. Their products are easy to use and their service is excellent. We have peace of mind that our loved one can operate their system with ease.

I didn't realize what wonderful work Bay Alams take on. So glad I chose your company. Keep up the good work.

Very happy with the service. Even though the operators probably get a hundred calls a day from someone like me accidentally hitting their wristband button, they still are very nice and eager to be sure I'm safe. From a grateful customer.

Fortunately my husband has not needed to use his medical alert, but whenever he checked it as requested it was answered at once.

I have had the Bay Alarm Alert for several months now and am totally happy with it. I feel more secure when I am home when my husband is in the hospital and wouldn't feel otherwise without it. I have accidentally pushed the button on the necklace device I wear (well, my cat has stepped on it, lol) and you get a quick response. I wanted to recommend it to my 90 year old parents and had some questions I knew they would ask and the representative at Bay Alarm was so helpful and patient. I would recommend this service to anyone needing an alert system. It was the best out of the list that I investigated and am very pleased.