Progressive Auto Insurance Reviews

If I could give less than 1 star I would. I was in the car with my 4 year old when we were hit by an off duty police officer who claimed fault immediately. The police were called and their report confirmed the story. However, I had a hard time getting the city he was a police officer for to return my phone calls regarding a claim, so I had to go through my own policy instead. From the get go with Progressive communication was poor, I even called the supervisor multiple times and left voicemails and she couldn’t be bothered to return my phone calls. The rental car situation was a mess and I ended up having to give the car back way before my own car was fixed as I was told I’d have to pay a huge sum out of my own pocket if I kept it longer, making it a nightmare to juggle two jobs and a family with only one vehicle. Eventually my car was fixed after multiple issues along the way, and I was told they would subrogate to get my deductible back.

A deer accident that broke off the front drive shaft and scraped up the bottom of the front clip turned into a nightmare by the adjuster whose job is to thwart your claim efforts only, by threats of fraud or legal action and denial of claim? Literally the worst insurance EVER and I have had insurance since 1986!?!

They don't really care about their constituents because they know that they are the last of the cheapest insurance companies that can do whatever they want or go somewhere else and pay more.

I was recently in a minor traffic accident with no tickets given out. My insurance company, Progressive, clearly used this as the opening to increase my rates. I had just received notification two days prior that my premiums were dropping by $28 a month for safe driving. Then this accident happens, no blame to either party determined by the police. But Progressive determined I was at fault, they just couldn’t pass on the opportunity to increase my premiums. I could tell from the first call, they had already made up their minds, and nothing I told them or information I provided matter. It was clear, they were coming after me for a premium increase.

In my experience with Progressive Auto Insurance, has been a nightmare. Over 25 years, I’ve had the unfortunate run of bad experiences with this agency. I’m hearing today by close friends how Progressive has made changes to their insurers, raised their policies 75%. That’s with no issues. How companies stay in business when it’s clear as water, the underhanded crooks will continue to take advantage of any and all their insured drivers. Sooner or later, karma comes to those who do law-abiding people badly.

I asked customer representative to cancel my policy in March. But the customer representative didn’t cancel it. And they sent $100 bill. What a nasty company.

I was looking for cheaper auto insurance, in Elkin,NC. Went with a quote for Progressive, paid in full for 6 months. Nearing the second month they sent an email bill raising it up to over $2800 more, that I now "owed" them. I have 2 26 year old Rav4's, only needing liability, drive less than 5 miles a day to work, never had an accident or a ticket, been driving over 20 years. They said "We are unable to obtain your driving record, so we are assuming you have no experience." Raising my insurance to nearly $600 a month.

Progressive doesn't handle claims when they are against them. I had a lady hit my car while I was parked, there was almost $800 of damage to it, and they denied my claim because the old lady that hit it, said she didn't. When you have them for insurance, they raise the rates yearly and when asked why, your only answer is that there were a lot of accidents in the area, so insurance goes up. If none of those accidents were mine why would my insurance go up. Do not recommend at all. Worst experience on both ends.

Stay away from this company!!! 101 questions on the phone for a fender bender??? From two seperate agents??? And still haven't heard from a claims adjuster yet??? You end doing what a claims adjuster should be doing! Like taking photos and videos and Vin # onfo...Their commercials are deceptive! I'm going to switch to a better insurance company fast!!!