Lowe's Home Improvement Reviews

I was desperate to replace a fridge, and online I saw the Lowe's at 4531 Woodrow Bean Transmountain, El Paso, TX had one. Needing to be sure, I called that store to confirm they had the one available in the area. After trying to get through the awful automated system and a couple of members who couldn't help, I ended up with a great guy named ** at the Pro Desk.

I am writing to recognize the outstanding service I received from David in the lumber department this past Sunday at the Marble Falls Lowe's. He went above and beyond to assist me by cutting a cedar trellis so that it would fit perfectly into a corner of my fence. Thanks to his help, I was able to weave my cross vine through it, and the growing cross vine looks beautiful along the fence line. Please pass along my sincere thanks to David for his kindness and exceptional assistance.

I went into the Lowe's Store at 1900 East Valley View Parkway(1098) on 7/13/26 to ge some paint samples and other things and I talked to John S. in the paint department about color matching a certain blue which is very hard to do as it is a military color from 1851 that is still used today in some of their awards, I didn't have a very big sample. Just a pin off of my hat and he said he would give it a try. It came out pretty good, not completely correct but it was the best I have ever seen so I was happy, went home. Painted it on a stick of wood and it just didn't look right, so I painted it on a chrome plated rod to see what it would look like and to my amazement it was perfect.

I am so happy to give this review of Matt at the Lake St. Louis Lowe's store! We ordered two Koehler toilets, the plumber picked them up and brought them in to install. First one was perfect, opens the second box to install the second toilet, missing one of the two bolts for the tank and no toilet seat. So I went up to the store and Spoke with Matt, who stopped his lunch hour to come help me. First of all, I appreciated that as my plumber was waiting for me to return on the clock. Matt took care of the situation and got me the missing parts. I am forever grateful to him! I do have a Lowe’s credit card and I will be back for more business with Lowe’s!

My wife and I recently embarked on a rather complicated project which included completely removing our deck and building a new one. We decided to stop at Lowe’s and get a feel for the materials available and costs associated to a project like ours. As we entered the store Lowe’s pro sales specialist, Tony Pisano ask if he could be of help. It was certainly our great luck to have had this chance meeting because he has become an unbelievable source of information and guidance. he simplified the composite board menu available to us and helped us make the right choice. He also suggested other materials that would be needed with this type of wood. He helped find the best prices and delivery options available to us. His advice has resulted in our saving quite a bit of money and knowing that he is only a phone call away if we have a concern is a real confidence builder for us.

We had a delivery of FloriMulch from the Lowe's located at 7395 52ND PLACE East in Bradenton, FL today. The driver pulled up in a white van, unloaded the mulch, and then pulled a wooden pallet out of his van and threw it in our yard. He left the pallet next to the mulch. I called the store to report this and got caught in a loop with the store AI assistant for more than twenty minutes before being put on hold for an associate. This generated a message the store was experiencing longer than expected hold times with an estimated wait of thirty minutes. In the past we have received excellent service from this store, and understand the drivers are contract. It amazes us though that when an issue like this occurs, it is so difficult to speak to a human being without driving to the store in person.

Lowe’s on Pensacola Fl. On airport blvd. I bought carpet had it installed and it was the wrong color and wrong brand and I can’t get anywhere with that. Lowe’s no one seems to care if I get my right carpet or not. Would like to have someone to call me from the corporate office. My name is Virginia ** phone number is **.

On 11/08/2026 I placed an on-line order for a Signature 100 19-Gallon Compact Hot Water Heater and recommended Installation Kit. With my military Discount that portion of my order came to $341.10. I also purchased some a few other items for me to complete the installation process. The total for the entire order came to $418.92. I checked with my bank and Lowe's had done a Pre-Authorization of $418.92 for the entire order. Then about 45 minutes later Lowe's did another Pre-Authorization of $341.10 for the Hot Water Heater & Install Kit.

Customers be aware when requesting and paying for any home appliances at Lowes because they won't tell you that you cannot get the measurement only the person or persons that come out can have that knowledge and they will not refund you your money. They just take your 35 dollars and you have nothing unless you buy some overpriced appliance and wait over 3 months to receive it. Just a warning in your best interest. Home Depot is the best choice

If I could give negative stars I would! I ordered a GE washer dryer combo online and chose delivery. The day of delivery the times kept changing, waited all day and never got delivery. This is not the way to keep my business!

By far the worst experience I have ever had dealing with Lowe's. I wanted new windows put into my home. I contact Lowe's and within a couple of days had a salesperson come out to the house, named Jim. This was early June 2026. Went over what I wanted, broke down cost etc. I agreed to the contract. He stated in a few days the installers would come out and double-check his measurements. That took a month before they came. Then had a delivery of July 24th, ok good. Then that was pushed back to the end of August. That did not please me. Then it was pushed to November 6th, no way this is when I blew up. Back and forth, never with the same person, and always a different story/reason what was going on.

I bought a dry/wet vac at Lowe's in Weaverville. I took back for refund. It's been well over 15 days and still haven't received my refund. I called Lowe's who couldn't help and was told to call my bank since on their end return was completed. I called my bank and they have no knowledge of a refund. So, no one knows were my refund is. I asked to speak to a manager but Roxanne said she was using the same system he would use. I'm really disappointed and angry over this. I will no longer do business with lowe's.

WARNING ABOUT LOWE’S INSTALLATION SERVICES — MOUNT JULIET, TN. Order number **. I am writing this review because I want other homeowners in the Mount Juliet area to understand what can happen when you purchase installation services through Lowe’s. We went to the Mount Juliet Lowe’s to purchase a replacement pedestrian door and storm door for our garage entry. We were told Lowe’s offered installation services, so we arranged an in-home appointment with Lowe’s In-Home Sales Specialist Allan J. **. On July 27, Allan came to our home, measured the opening, and discussed our options. I showed him the doors we had already selected at the store. During the measurement, he recommended a coil wrap around the exterior jamb and brick mold to help prevent the wood from rotting.

I had a washer and dryer delivered. The dryer was damaged. It didn't come with the energy guide attached and no protective tape like the washer. I'm sure it was open package and they knew it was damaged. The delivery guy purposely pushed it so I couldn't see the damage. I understand that damage can happen, but to knowingly deliver a damaged item, without saying anything, is wrong and borderline criminal.

**Paid $3,951.49, reported the problem the next day, and still no inspection or remedy.** I cannot recommend Lowe’s Easy Install countertop program based on our experience with the Waynesville store. We paid Lowe’s $3,951.49 in full for natural-stone countertops installed on August 7, 2026. Within hours of installation, we discovered that ordinary water and condensation created conspicuous dark marks that remained visible for hours. The countertop has also developed permanent yellow and brown staining from ordinary kitchen use.

I purchased a aiper skimmer for my pool. It last about 3 months. Even with a 2 year warranty this product sucks. I hate when Lowe's use theses no good products that have no value. I will never again shop at Lowe's. Because they carry low quality products.

Mtn. Home Lowe's is horrible. Customer service sucks. The lumber is horrible. Prices are up; selection is horrible. The fact that I am forced to self-check out because there are never any checkers working a register is absurd. I've gone back to using the smaller lumber stores: better service, better lumber.

Bought washer/dryer combo, delivered DAMAGED. Store unwilling to assist with exchange. Referred me to delivery office. Replacement no sooner than Thursday! Spent incredible amount of time on hold. Horrible experience overall. A manager at Lowes acknowledged that it was inconvenient, but didn't consider it unfriendly?!!

This is the 2nd time I've had issues with the people in the customer service department. The staff (if that's what they're called) could care less about your issue. No effort to resolve my situation. And I wasn't the only one. Person at a the next desk was having issues and it was clear from the non response of the staff, their unwillingness to assist. Personally, I'm done with Lowe's. No 3 strikes and you're out. 2's enough for me. I suggest people go to Home Depot, or Ace Hardware. Anywhere other than lowes.

Tried to get a new heating & air conditioner....Not a small project. 15,000 buck worth of equipment & work...You would think they would be all over that. However, when the contractor told us about the special financing, I tried to get it. My card had expired for non-use. I applied for a new one but forgot I had locked my credit accounts and was denied. I unlocked my credit accounts but now they tell me I have to wait 10 days....I have an 849-credit score. The special financing expires in 2 days... Lowe's just tells me they can't do anything.

Lowe's in Corbin Ky has the worst customer service dept. I have ever experienced. They gave us a delivery date for materials that ended up being delivered several days late.. Plenty of excuses why and promised to do better. Gave them a second chance. Now we are 3 days late on our second delivery and they are telling me it may be next week. Lowe's is a multi-million dollar corporation and they can't deliver building materials within a week of the delivery date that THEY set and give you. DO BETTER!

DO NOT BUY APPLIANCES AT LOWE'S! Worst buying experience ever! Had to purchase 3 refrigerators in order to get the correct one and now delivery is delayed. The manager of the department ordered the wrong item. Defective items delivered. Deliveries delayed. You name it, they'll screw it up. Plenty of other places to buy appliances. DON'T BUY FROM LOWES!

In our case Lowe’s should not be in carpet installation business, good luck with scheduling installation and follow ups. No one will help you including what they call executive VP customer service office. You will get lots of lip service, apologies with no help. That’s the worst way to insult customers.

Use external contractors and don't really care about the quality they provide.

Lowe's has the worst customer service I've ever experienced. I placed a same-day delivery order about 2 1/2 days ago for some fertilizer and mulch. Website indicated it would be here by a certain time that day, and I am still waiting. The store, website, and Customer Service people can't cancel or change my order so I can go there and just get what I need. They can't tell me where my order is or when it will arrive. They seem utterly clueless and helpless. I will never buy from Lowe's again.

Lowe's doesn't care about anything or anybody. NO, you may not speak to anyone in the corporate level. They automatically pass you off to another country who reads from the website the exact thing you already know. So, I went to Lowe's in person to order Satori Cielo Polished marble tile hexagon mat. If you go there right now, it's still there. Lowe's website says 5,000 pcs available. The night manager at the Lowe's I went to ordered it for me because I told her there are issues returning a .com order if something is wrong. She ordered the tile, charged my credit card, and gave me a receipt. I got an email confirmation with my in store pick-up time. The next morning I received an automated text saying my order was cancelled.

Lowes customer service is the worst I have ever dealt with. Do not order anything from their online store. Tracking and customer service is total crap.

I'm giving them a 1 star and that's as good as they were. I called about my pickup order, and someone put me on hold and NEVER came back on the phone. Now I was already frustrated with the fact that my order took so long to fill, and it was literally 9 small items. Items that I should've just went and got myself if I would've known that it literally takes 4 hours to fill such a small order. I will NEVER DO STORE PICK UP AGAIN. The fact that someone put me on hold and NEVER came back to the phone is CRAZY. Their customer service skills suck.

This review is strictly installation services-I ordered a microwave Aug 16-delivery and installation was scheduled for Aug 25-when the microwave was unboxed-the entire left side was dented-box was perfect. Installer left with it-Today is August 31-I haven’t heard from anyone concerning another microwave and installation-I called the installation support team number Lowe’s told me to call-no help from store whatsoever-except to tell me they had plenty in stock. When I called the support team-all he could tell me was they would have to verify that it was in stock-with me telling him that I had just called store and verified. He repeated that to me 3 times-I finally gave up.

Installer refused to deliver appliance without additional charges beyond Lowe’s Installation and Delivery fee of $219.00. Installer charged $165.00 for a new water connection valve claiming it was illegal for him to Install without a new valve. He then wanted another $185.00 to drill another hole in the granite counter and install a new “Air Gap”. Claimed he couldn’t leave the Appliance without additional fees for Installation I asked why he couldn’t use the existing hole for a pump soap Dispenser. He told me again that he could not legally leave the Dishwasher without additional monies.

Probably the worst customer service and product service I’ve ever experienced. While delivering my appliance to my home yesterday, the delivery driver took out 45 feet of metal edging installed in rock around a beautiful garden. He tried to pay me off if I wouldn’t file a claim with Lowe’s. Did I mention the appliance he delivered didn’t even work and I’m still waiting to get another - 6 days later.

Writing a review, I almost never do this, but was so grossly frustrated today and I felt I needed to. I just ordered a toilet to be delivered to my house. And when it arrived, the toilet base was broken. Completely understand these are things that happen during transit. When I called customer service, they did everything in their power to deflect ownership having me reach out to the manufacturer, sending me to a completely different organization that had nothing to do with the manufacturer that I purchased for Customer Service. I spent over an hour on the phone and nothing was resolved.

Had a very large greater than $20,000 project which took them over 8 months. I had to miss a lot of work. Their service and responsiveness was absolutely horrible.

We purchased a BBQ from the Lowe's in Webster, NY that stopped working shortly after two weeks. We had to wait ten days for a part, but of course it didn't arrive in ten days. We gave it a few extra days to arrive, but the manufacturer (Weber) eventually told us that the part was unavailable and the BBQ would have to be returned. Lowe's scheduled the pickup for the next morning, only to cancel it at 6:30 a.m. because we had the BBQ for more than 30 days. In other words, Lowe's sold us a BBQ that broke after two weeks and then penalized us for giving them an opportunity to replace the part instead of returning it immediately. I won't make the mistake of buying from a store that doesn't care about its customers again.

I recently purchased a garage door opener with the installation. This was done at the Johnstown PA location of Lowe’s. I was told at the time that someone would call me within 24 to 48 hours to arrange the installation. 48 hours came and went, and no call. I called the next day, and they were to get a hold of the installation contractor to arrange the installation. I still have not received any call.

Needed to deactivate old electric plug. Courteous, knowledgeable elderly gentleman Lowe’s employee about my age walked me through the process. I will return to Lowe’s because of the staff.

I ordered all new kitchen appliances and have received 3 broken refrigerators. They refuse to send anymore. They refuse to work with me to make things right after I have missed 2 days of work and lost everything in my freezer. They have yelled, belittled and talked over me without even trying to listen or help. They are good at promising things then lying about it. After the delivery of the third broken refrigerator I called and it took forever to get through, they told me they only do 3 exchanges and I will not be getting another refrigerator and I needed to go to my local Lowe's to sort things out. The assistant manager couldn't do anything because it was an online order with a different warehouse.

I purchased a protection plan from LOWES, which promised a partial refund if I did not make any claims during the plan period. However, I was not informed that I needed to submit a claim within 60 days after the plan ended to receive this refund. With the advancements in automation and AI, I expected that LOWES would automatically process any refunds due to customers. Instead, they place the responsibility on the consumer to navigate this requirement, which is not clearly communicated and can easily be overlooked. This lack of transparency and reliance on the consumer to fulfill the requirement is concerning. I believe that companies should make the refund process straightforward and user-friendly, rather than complicating it with hidden stipulations.

Lowe's Home Improvement Union Township NJ SHAME ON YOU! Total disrespect of customer and customer time. I placed an order online and Lowe's sent me more of one item and none of the other. I went to location close to home, but they could not help me and told me to call the location that delivered the items which is in Union, NJ. I called. Have you been on hold with Lowe's Home Improvement from 4:52pm until 10:14pm? E-mail directs you to call them, LOL. Their response time for email is 14 days.

I ordered two sets of doors from Lowe’s in April. The first set came back in May, the other not until June. Had to wait till mid July before they’d schedule installation. Got a call from Lowe’s less than one week before installation asking me to drive over 20 miles to a different Lowe’s to pick up materials because they had shipped them to the wrong store, and if I couldn’t then I’d have to reschedule installation.