Lowe's Home Improvement Reviews

My wife and I recently embarked on a rather complicated project which included completely removing our deck and building a new one. We decided to stop at Lowe’s and get a feel for the materials available and costs associated to a project like ours. As we entered the store Lowe’s pro sales specialist, Tony Pisano ask if he could be of help. It was certainly our great luck to have had this chance meeting because he has become an unbelievable source of information and guidance. he simplified the composite board menu available to us and helped us make the right choice. He also suggested other materials that would be needed with this type of wood. He helped find the best prices and delivery options available to us. His advice has resulted in our saving quite a bit of money and knowing that he is only a phone call away if we have a concern is a real confidence builder for us.

I recently moved to Grove, Oklahoma and had the opportunity to visit the Lowe's store in town. Let's start with the 'not so great stuff" first. I know Lowe's can be busy at times, so I tried to do my best by going at a time that would be beneficial for me and the staff. I'm an elderly woman and I also brought a friend with me to help purchase items together so we wouldn't be there so long. I was wrong ...

I would like to leave a review 2 employees that have helped me a lot over the last few years, I tried to leave the survey review but I could not find the number. And then when I did find the number, it was past the date to leave it. LOWE'S STORE # 3278 3101 Clark Butler Blvd, Gainesville, FL 32608. ** front desk very knowledgeable with how to help People like me in need.. She is kind. Professional and makes going to Lowe's more enjoyable.

I had to buy a new washer recently and ordered one from store #2423 in Colorado Springs. Had trouble getting order done on phone (couldn't get past AI), no invoice sent to my email, and when it came time for delivery could never get past AI and when finally got a date they cancelled it that morning. Then I found Jim Hilbert, head cashier in customer service, after screaming at AI for hours, and he fixed it all. Not only did I get the next day delivery but he followed up to be sure they were coming and got me a copy of the washer manual, without which I would be lost. He restored my faith in customer service IF I can get by AI. And Lowe's needs to do something about their AI that won't let you talk to a human.

Arrived at the Bryan,TX store to purchase some items. Let back up, had a very bad experience ar the local, well just say the "orange color store". Stated I needed a particular size sub floor material and its on the second level. Older man and young kid stated they would be there in a few minutes. I said, "Ok, take y'alls time. They arrived with forklift and the older man, not only refused to get it off the upper level shelf, he tried to point me to a different size, grade and quote "it's all the same". Mind you I already had my cart full of other materials. The kid on forklift had a suprised look on his face as this is happening. I advised them if they can not or will not get the bundle down, I'll go purchase somewhere else. I told them " Y'ALL CAN UNLOAD MY CART". NOW back to Lowe's.

I ordered a Black & Decker window AC unit online. Product was shipped via FedEx but never delivered. Case Open both with FedEx and Lowe's. Neither company provides a resolution, refund, just looking for missing product and playing phone tag while holding my $360.00 Executive relations manager Amanda did nothing to resolve issues or refund me immediately.

July 17 I paid in store for a rep to come out to my home and measure 11 windows for new blinds. It’s been a week and NO ONE has reached out to me from Lowe’s and I have placed 7 phone calls to customer care, installation support, measurement team AND the actual installation company that works through Lowe’s!!!! I cannot begin to tell you the FRUSTRATIONS I’m having. And I’m positive Mr ** doesn’t care and would never be treated like this!!!!

Horrible experience with home delivery from Lowe’s for a new range. The range arrived dented. Before installing, Lowe’s customer service on the phone offered a discount with the option to order a “replacement” within 48 hours. I accepted this. Once installed, the extent of the dent was much more visible/larger than noticed outside. I called Lowe’s customer service (14 hours after delivery) and learned that a replacement is not an option. My only option is a return/refund. This is unacceptable for two reasons: (1) I would have to schedule two separate service windows (which is 12 hours of wasted time), first for the defective oven to be picked up and then for a new oven to be delivered. (2) When I purchased the oven originally I used a deal/sale that is no longer available. Thus if I return this defective oven, I will end up paying a few hundred more to order the exact same oven, in addition to being highly inconvenienced by two more service windows.

For a nationwide box store that is supposed to have great savings. Well, people were all getting burnt by Lowe's; their wood stud size wood is $13 more per board than our local lumber yard. Their help that they hire isn't any help at all and the night crew that stocks products either sleeps or screws off, seeing that most all the aisles are shut down and jam-packed with products to get put away. This is at the Lowe's in Wasilla, Alaska. They're crooks!!!

I had a terrible experience with Lowe’s flooring purchase and installation. What should have been a simple home improvement project has turned into a frustrating ordeal that has now dragged on for more than four months. Shortly after installation, we discovered countless papercut-like scratches throughout the flooring. These defects were visible across multiple areas of the floor and significantly affected its appearance. When the installer returned to inspect the issue, he opened two additional unopened boxes of flooring and found the same defects in the product before it was even installed. This confirmed that the problem was with the flooring material itself, not the installation.

Don't waste money on any Lowe's extended warranty! Not worth the paper they are written on!!! Their product service and schedule system does not work, and the personnel don't care. If you have fallen for the warranty trick get a refund!

I bought a very expensive, almost $3000 kitchen aid refrigerator. I also paid for a 3 year guarantee through Lowes itself, thank goodness. I had to have repairs done before it was even 6 month old. Since then I have had to have it repaired again and again.Including having the motor replaced I tried going to lowes to get an extended warranty since it will probably brake again but lowes told me they will not extend the warranty. I think if the product is that bad they should at least let me pay for an extended warranty since the product is most likely what I would call horrible and I am sure it will need more work.

I bought two of the Kobalt 24 volt chemical sprayers. After having them for awhile, one began leaking. I disassembled the sprayer to get to find out where my leak was. The outlet side of the pump was cracked allowing the contents of the sprayer to leak out and drip. I contacted Kobalt customer support to see about getting a replacement pump (I would pay for) but was told replacement pumps are not available from the manufacturer. So if you are thinking about purchasing any Kobalt products sold by Lowe’s, you may want to rethink your purchase. Kobalt sprayers are made in China and neither Kobalt or Lowe’s will back their products.

I am so happy to give this review of Matt at the Lake St. Louis Lowe's store! We ordered two Koehler toilets, the plumber picked them up and brought them in to install. First one was perfect, opens the second box to install the second toilet, missing one of the two bolts for the tank and no toilet seat. So I went up to the store and Spoke with Matt, who stopped his lunch hour to come help me. First of all, I appreciated that as my plumber was waiting for me to return on the clock. Matt took care of the situation and got me the missing parts. I am forever grateful to him! I do have a Lowe’s credit card and I will be back for more business with Lowe’s!

Getting a GE profile stackable washer and dryer delivered was the worst experience we have ever had with Lowe's. They use third party delivery drivers that are unreliable. For over 3 weeks, this saga (6 deliveries) has been multiple delivery drivers coming to the location with missing parts, or damaged items, or flat out not wanting to deliver the item up the stairs (lazy) twice with the same driver. All they do is reschedule the delivery instead of owning up to their mistakes. Their dispatch center is a complete joke and they won't even let you talk with the supervisor and hang up on you. I WOULD DEFINITELY NOT RECOMMEND LOWE'S FOR ANY DELIVERIES.