Lowe's Home Improvement Reviews

I recently moved to Grove, Oklahoma and had the opportunity to visit the Lowe's store in town. Let's start with the 'not so great stuff" first. I know Lowe's can be busy at times, so I tried to do my best by going at a time that would be beneficial for me and the staff. I'm an elderly woman and I also brought a friend with me to help purchase items together so we wouldn't be there so long. I was wrong ...

Arrived at the Bryan,TX store to purchase some items. Let back up, had a very bad experience ar the local, well just say the "orange color store". Stated I needed a particular size sub floor material and its on the second level. Older man and young kid stated they would be there in a few minutes. I said, "Ok, take y'alls time. They arrived with forklift and the older man, not only refused to get it off the upper level shelf, he tried to point me to a different size, grade and quote "it's all the same". Mind you I already had my cart full of other materials. The kid on forklift had a suprised look on his face as this is happening. I advised them if they can not or will not get the bundle down, I'll go purchase somewhere else. I told them " Y'ALL CAN UNLOAD MY CART". NOW back to Lowe's.

I visited the Moore, OK location on Saturday the 28th of March, 2027. I want to take a moment to talk about a young man named Jackson. Yesterday, I went in to get geared up for yard season—lawn mower, chainsaw, weed eater, edger, and a blower. It’s a lot of equipment, and honestly, it can be a bit overwhelming to navigate. But Jackson didn't just 'sell' me tools; he provided clarity.

When you see something good, say something great! We drove to the next town over because our go-to store didn't have the item in stock. I had discovered the same item was being offered online for much less, so I decided to ask about the "matching price offer". Turns out the very friendly and attentive employee who greeted us was the store manager. She was not able to match the price (because it was an online offer), but did give a very nice discount! I thanked her very much and went about our shopping. Every employee we spoke to made eye contact, answered our questions (with personality), and even joked with us at checkout. All this says that although these people were at work, they liked their job! Trust me when I say, their attitude all comes from how the business is managed! This is the best example of a good "Trickle Down" system. Thank you, Jessica - the Store Manager (in Crestivew, FL).

Came to buy a washer and dryer and salesman wrote the wrong product, caught it when I got home, called it in and they had to cxl order and refund my money. I was not happy with the way they refund my money taking any 4 to 10 business days. Then on the next day talk to manager. She told me that I didn’t needed to come and that they could do it over the phone, she had another associate do my order and he placed wrong, They had to cxl order again. Now I’m out of over $4200 dollars, I had to funds get put in my account again. After a week the 3rd time was a charm. Store manager Evie did justice. Thank you Evie. I was going to give a one star but you made it change. You changed the way I felt about that bad experience. That store should be lucky because they found a diamond.

We have been fighting with Lowe’s since our refrigerator was delivered in April. It leaks water out of the filter housing and as a result, we can’t use the ice maker or water function. We have talked to manager at the store and received no help, now she’s ghosting us. Her name is Brenda. They sent out two delivery guys to “repair” it. The guys were as confused as we were and stated they had no idea how to repair it. This is the worst customer service I’ve experienced considering I dropped almost $4000 for new appliances at Lowe’s. I’ll never so much as buy a single nail at any Lowe’s store. Lowe’s will not treat you fairly or stand behind what they sell.

Awful experience on a gas dryer installation. Installer did not speak English! Left without finishing the job. Left me the vent, clamps & aluminium tape. And don't bother getting any help on a review. It's a joke! Never use them again. Go local.

The "red" mulch is brown. The red mulch is not red. The manager at Lowe's in Largo would not compensate me for the mulch that was not near the color it was supposed to be. I have been buying mulch from Lowe's for over 30 years. I run a landscaping company. My customer is not happy so I am not happy. See the pictures: one is from a previous year and the other is from today.

A friend of mine had two guys come to his house to deliver a refrigerator..They doubled parked in the middle of the street (when there was plenty of parking), didn't even bring a hand truck into the building and told us that we would have to remove the screen door for them to remove the fridge. While we were removing the door, the two guys were complaining that they been there too long (a total of approximately a half an hour). As we got the door off and the guys left and got in their truck. The definition of lazy workers! You could see that they realized that the removal of the fridge which was a two door wasn't going to be easy and that they were looking for a reason not to do their jobs. On another note, two workers choosing not to speak English once questioned was suspect. DO NOT USE LOWE'S DELIVERY SERVICE!!!

Ordered a $3000 fridge that was to be delivered last Friday. They said they couldn't get the truck down our driveway. Rescheduled delivery for today. They just called and refused to deliver today. Now they say it'll be Wednesday. Does anyone have a good work ethic anymore?