Lowe's Home Improvement Reviews

On May 25, 2026, we went to the Lowe's store in Ballwin, on Manchester Road to purchase a dishwasher. I brought a photo of our kitchen and pointed out that our dishwasher and kitchen sink are not adjacent. There is a corner cabinet between them, which requires the attachment of an extended drain hose. I wanted to make sure we purchased a machine that would work in that circumstance and that the installers were experienced enough to handle that kind of installation. The next day, I was notified that we would have to Wait 2 weeks for the installation. I adjusted my schedule to be available.

Do not, repeat do not ever order an appliance from Lowe’s in East Caln Township, PA. The orders get delayed, in my case by months. And if you try to talk to someone to get help all they do is blame others. They not only tried to blame others but they are rude and seem like they can’t understand why you might be unhappy that yesterday you were promised delivery TODAY only to be told it won’t come for 3 weeks (likely just another promise)! Probably the worst service in terms of delivery I have ever experienced. But even worse is their terrible customer service. I repeat, go ANYWHERE other than Lowe’s to order appliances!!!!!

This review is as to the store on CR 210 in St. Johns, FL, Lowes' corporate, and their believed delivery/appliance installation vendor (RXO). We recently had an absolutely horrible experience as to a failed delivery with Lowe's and their apparent vendor, RXO. We live in a gated community and the driver went to the wrong gate. He did not follow signage giving him directions to the main gate, and failed to return messages or calls when I tried to direct him to the main gate. He simply abandoned the attempt, so far as I can tell. Calls to his dispatch center and Lowe's (customer service, store, corporate) failed to resolve the situation. I will do my best to avoid working with this entity, or Lowe's, in the future.

The problems included:

We have shopped at Lowe’s for years. My first disappointment order purchased online for items only available online. A 2 pack item ordered and only one piece of the 2 pack arrived. We called to have the issue addressed and the best you could do is to give me the option to return the item at a local Lowe’s or half a refund. You had me on hold me on the phone for 30 minutes to see what you can do to help. This is your best. Very disappointed in your customer service!

Lowe’s in Columbus Ohio: Broad Street (not Whitehall). “Lost” my dishwasher after saying it was delivered and had it multiple times. Delaying installation over a week. Delay wasn’t really the issue. The obvious lying was my issue with them.

Ordered a front door install 2/6/2026. Here we are, 7/8/26 and they just called and rescheduled the install again. Worst experience ever, never using Lowe's to install anything for the rest of my life and will ensure anyone who asks my opinion about a home improvement project knows to use anyone but Lowe's.

Horrible. My first stop was the restroom. As I washed my hands after using the urinal a Lowe’s employee exited a stall, after flushing, so he obviously had used the bathroom and probably a #2 for lack of better words. This employee walked straight out without washing his hands. Nasty. I needed trim pieces for a project and couldn’t find any help finding what I needed. I finally found what I needed but needed it cut down into pieces to fit my vehicle. I couldn’t find a cutting location. I finally saw an employee and asked him where the saw area was.

I would give 0 stars if that were an option. Within a year I purchased a washer and dryer and on the delivery date the delivery truck had issues literally stopped on state road in front of my driveway and they wouldn’t unload my washer and dryer they made me wait until the next day to be delivered. Today I was supposed to have a refrigerator delivered and it wasn’t either and now they tell me I have to wait 4 more days. I won’t be because I’m cancelling and going elsewhere. When I called Lowe’s and spoke to a manger they gave me a number to call and I asked flat out if there was someone at that number to answer and I was told yes. I immediately hung up called that number and guess what CLOSED!!! I called delivery company again bc they had left message while on the phone with Lowe’s.

We have had the worst experience with getting the materials delivered for a door installation. There seems to be a lack of communication between Lowe’s and the installers, or someone at Lowe’s doesn’t do their part. The installation company called to arrange the delivery. Lowe’s confirmed the call but never scheduled the delivery, so the job was rescheduled last minute. We were told it would be delivered the week before the installation was rescheduled to happen, but when I called to confirm, Lowe’s still tried to wait until the day of the delivery to deliver the doors.

Went to Lowe’s and purchased a washer which was told was in stock. After waiting 45 min they didn’t have it. Turn around had to order it so now I’m not getting and end up paying two time before after I get home 4 hour later l get a message saying the order been cancelled. So now I have paid 2 times in one day for nothing. Can’t no one at the store me why so I think it is a lack of training. Can’t be selling things if you don’t have it.

Purchased the 36 Inch Under Cabinet Range Hood with Voice, Gesture and Touch Control 900 CFM Stainless steel about month ago and not even open. When I took it for return they denied the return stating 48 Hrs return policy for appliances. The range hood is not even an appliance and who will be able to review the product and return in 48 hrs. Very bad policy, Never ever buy any appliances from Lowe's. Once you purchase you are stuck with it after 48 Hrs. This is corporate scam. NEVER EVER buy any appliances from Lowe's. They never mention about this policy when you purchase but while returning they show the policy on the counter.

Had a pick up order, checked in was told to drive to contractors entrance and wait. Waited over 40 minutes and had to call the store twice.

Lowe's talked me into an upgraded, "more reliable" model of refrigerator that cost 2K. The appliance failed after 30 days. Lowe's gives no customer support for major appliances after 48-hours - even if you buy it on Lowe's credit card and buy the extended warranty. You're pushed off to the warranty bots who slow walk any kind of repair, even on brand new appliances. Lowe's uses for their customers for a quick profit and then leaves them hanging.

Lowe's Defuniak Springs Fl; This Lowe's has to be the worst managed store in the Country! 3 months ago we ordered a Dishwasher. It was supposed to arrive June 16, 2026. We were told it came in then they the store lost it.... so we wait for another and wait. It gets better. I bought a Weber Grill yesterday on-line and was supposed to be ready for pick-up in three hours. Well here I sit and still no confirmation grill ready to pick-up and I can see it sitting in the store! These people that manage this store need to be fired and the rest of the staff needs to be retrained. Yes, I get it, the only big hardware store in town beside Ace on 90, seems I'll just pay more and switch to Ace. Last thing Lowe's has even replace the discount for Military with only a few items that qualify for the discount.... Yep, Lowe's is crap in Defuniak Springs Fl 32435.

I give them a 1 because there are no zeros. I bought a microwave above stove and it is too long a story but it is the worst experience I have ever had buying anything. I hope they go out of business and there is a national holiday. I went through an act of congress to get one returned, and another one purchased that I could use. Their delivery company is almost worthless. All the managers tell you some thing different. I had to pay installation fee twice and am suppose to get one back when they install it but every damn thing is done on a computer, so you don't know when or if you will ever get it. I would not recommend this place to anyone but many are getting like this today!!!!

Ordered a zero turn lawn mower and was told that it would take 3 days to assemble. After I was told it was ready for pick up I rented a trailer to pick it up, waited for 1/2 hour before they sent it to the front and they pushed it on to the trailer. The owners manual was soaked by the rain and crumbled up into a ball, the spark plug was broken in half, the 12-V battery had only 2-volts and the tires had 4-psi (almost flat). We have been seeing this same mower sitting outside the front of Lowe's for days until I went to pick up my mower, was told that they sent that back to the warehouse, I believe that they took took it around back and gave me the same one, why would they lie to me instead of being honest, now I will never be able trust Lowes.

We went to Lowe's to buy washing machine online. They said they had six in the store. When we got there they had none. Then they wanted to charge us $39 to have it delivered from another store. Won't be buying anything from them anytime soon...

I recently purchased a refrigerator from Lowe's. I was told when I made the purchase that they would be able to hook up my icemaker. The guy told me all I needed was a shut off valve. I told him that the icemaker had shut off valves connected to it he said no problem. He then told me that the guy delivering the refrigerator would go ahead and set up the icemaker.

Lowe's is refusing to reply to my request for survey of damage to home after the wind turbine installed 12/2025 became detached 5/2026. I filed complaint on WO # ** and I have not received a reply to this request. I believe I am disregarded because I am a 78 yo ** woman. I get no assistance in keeping my home maintained. Lowe's and their supplier failed me. I'm looking for a construction attorney.

Ordered on June 25th expected 26th from my original store. THEY rescheduled to the 29 a different store, July 1st received a delivery confirmation text, and now the 6th, yet another store. 3 different stores because they needed 8 concrete blocks. So instead of going to the store that has them and bring it to the original, they send the whole order to that store 33 miles away from me. I've been waiting since the 25th, took 3 days off work for the reschedule - someone over 18 needs to sign. They don't bother sending an email or calling to let me know until after I would have been at work. I called customer service, was left on hold 20 minutes because I couldn't HEAR anything. Called back. Spoke with Jabone who is supposedly God of the company and couldn't help.

Back in Apr 2026, I ordered an outdoor fire pit online which was supposed to be coming from the Albany NY store. The delivery was a mess from day one. The only thing that was delivered was a pallet of brick pavers and no firepit. After numerous attempts to have the pavers picked up so I can get refund has ended up being a s--- show. After numerous conversations with the store manager and assistant manager where there were plenty of apologies and promises, but no real actions. Attempts to contact the Regional Manager has been met with zero results, what type of company does not allow you to elevate your complaint. Additionally, I called the 888 number and lodged a formal complaint with no call back or response. I've spent thousands at Lowe's, but I am now changing to Home Depot and give them a chance.

We set up to get a Generac after the Ice Storm... They deducted $8915.52, Contractor told us to get propane tank installed & let them know. After many companies told us that Generac would need to be installed 1st! We tried repeatedly to reach Contractor. (They're no longer in business) We went into Lowe's several times, which they knew nothing! My husband thought they stole our money. After many calls to Lowes to get a refund, they inform us that the refund is for $7051.72?? They are keeping the almost $2,000 for a re-stocking fee!!! My husband is a 76yr old Vietnam Vet.

Online purchase was easy enough but would have not ordered through Lowe's if I was aware of a 6 week install date. The install day finally came, but technician was unable to complete the work due to the purchased garage door opener was defective. I was left with an unsecure (nonlockable garage door) and had to wait until a replacement was delivered before I could have install rescheduled. Every Lowe's installer & the Vista Installer assured me that my install reschedule would be prioritized. That was on a Friday but Vista Installation didn't contact me until end of business day on Monday. In their text they scheduled my install completion for another 5 weeks out!

The incompetence at the Thomaston Lowe's is unbelievable! $2,900 dollars worth of decking was ordered with next day delivery on 6/24. The next day we received nothing. Called and was told their delivery truck was broke down and they were using Uber. UBER??? The driver showed up in his car to pick up 57 16' boards. No phone call to inform me. I called and I was assured it would be delivered Friday. Friday arrives and nothing. Not even a phone call to let me know it's not coming. I spoke to the manager and was placed on hold while he contacted the delivery company they were using. I was told by said manager that he was assured the delivery would be on Saturday between 10:30 and 2:30. Guess what? Still nothing. Not even a call.

We contacted Lowe’s about having a fence installed. They sub the work to a company called Ergeon near Philadelphia Pa. We called Ergeon and had an appt set up for a video call. I work nights but stayed up to do the call. They didn’t call. Almost 40 mins later I received a text saying it was cancelled. I tried to call to speak to someone and the lady who answered told me nobody was available. About a week later someone contacted me from Ergeon saying they were sorry and we set up another appt. The appt went through and we made a payment for half of the amount due which was almost $8,000 for 278 linear ft of fencing. We were told an installer would come take measurements and talk to us. We received an email from Lowe’s with a different time than what we were told so we tried to contact Ergeon. 4 texts to a number they told us to text for questions and 2 calls and no response. Finally a guy text saying he would call within the hour, no call.

I bought a new storm door and thought I needed a second closing device. I installed the door and did not need the second closer. However I sat on it for several months and then tried to return the unopened package. Problem was that it was over 90 days and no returns accepted. Very disappointed in this policy as I have made many purchases at this Westboro, MA store.

I paid $10,000 for quartz countertop to be installed in my small kitchen. I was left with plugs hanging out of the wall, damaged exposed drywall, and sloppy seams that should have been a solid piece of quartz. No response from Lowe's to many emails and phone calls. The store assistant manager seemed concerned but still no help.

I had purchased a set of metric and SAE combo ratchet wrenches with pivoting head several years ago. This is Lowe’s Kobalt brand with no hassle lifetime warranty. However, my 19mm ratchet part broke. Lowes convenient no longer carry single replacement wrenches and no 19mm in any set. I was told there was nothing they could do to remedy the situation. So much for their BS warranty. So I’ve gone to Home Depot for a replacement. Bye, bye Lowe’s.

My experience with Lowe's Home Centers proves they will weaponize the settlement process to hide installation negligence. I purchased a GE refrigerator (Model GZS22DGJWW) expecting a guaranteed December 2024 delivery. Instead, Lowe's forced months of delivery cancellations, finally leaving the unit uninstalled in February 2025. Plumbers assigned by Lowe's committed critical errors, causing a water leak that warped my hardwood floors ($4,404.00 in total replacement damage) and forcing me to pay independent repair bills of $225.00 and $300.00 to stop the leaking. Lowe's corporate office ignored two certified legal demand letters.