Lowe's Home Improvement Reviews

The communication for most associates is terrible over the phone. They told us that they could not edit our order for our dryer. We paid for the accessories and also an extra $50 fee for the pickup of our old dryer and they did not even add that into our account! Now we have to cancel the order and wait for the refund and order all over again and hope they get it right this time! We live up in woodland Park Colorado and we have nowhere to store an old dryer and we want them to pick it up and handle this issue promptly and correctly. It seems many of the communicators appear to be foreigners and there was a lack of understanding.

Allen + Roth Genoa 1- Light 49.25 in Multiple finishes Bronze Integrated LED Flush Mount Light Item #2592469 | Model #FP1284-CLC-48LFC-R. I purchased this Light Fixture from Lowe's via Instacart on November 22, 2025, and had it installed on November 27, 2025, by a licensed Electrician. The light fixture broke and fell from the ceiling, dangling by one safety chain, and the electrical attachments posed a safety hazard. The other safety chain broke. I called the electrician who came out and removed the safety hazard. Careful examination of the fixture revealed that the metal failed in several areas in the bar meant to attach to the metal plate and in the safety chain.

Good luck trying to purchase anything. On a Saturday afternoon they are woefully understaffed. And when we did finally get our turn for help, the staff knew almost nothing about the products. Shopping there is a waste of time.

Kristii from the Hurst, TX was incredible helpful with the dishwasher installation company. We had a problem scheduling an installation time, so I had to go into the store to work with Lowe’s directly. Kristi got on the phone strait away. An hour later, the installation company called me to schedule a time.

We've been Lowe's customers for years and have remodeled homes to the bare structure with products purchased from them, all the way to appliances, paint, and decor. But something has happened IMHO with the company. Our most recent experience with them, probably our last, was simply for window shades. The service at local store was atrocious; then after measurement we received phone calls from Lowe's "central" or "corporate" shades dept to place the order. That alone was a marathon trying to reach the purpose over several days and multiple phone numbers.

The worst delivery service I’ve ever experienced. Still haven’t received my order. Probably will cancel and buy somewhere else. Save yourself a headache & don’t buy anything for delivery. They screw things up then act like it’s your fault.

I would literally give a negative 10 if I could. So I’d like to know how Lowe’s customer service goes through training. I ordered a same-day delivery today and was delivered a SUBWAY SANDWICH at 8 am. North Bergen, NJ Lowe’s calls me at 2 pm to say that the driver made a mistake and picked up the package and will be coming back now. I said, ok. Human error happens. I live 15 minutes away. Flash forward to 4 hours later, and I still don’t have my package. Not only is it IMPOSSIBLE to directly connect to a store, if you call customer service about the issue, they put you on hold for at least 20 minutes to only come back and tell you that you need to DRIVE to the Lowe’s and return the sandwich and get a refund. WHAT?! I still want my package.

This sounds incredibly frustrating. When you pay a premium for delivery, you expect a service that values your time, not a rigid system that treats you like an inconvenience. Here is a scathing review you can use for Google, Yelp, or Trustpilot.

CRST Home Solutions was the company referred to me when I bought a kitchen faucet and paid $300 for Plumber installation in Seattle, WA. I need to say this is worst plumbing experience (for a simple job) that I have ever had, and I am 60 years old. The CRST plumber “completed” the job on 1/2/26. First, after the plumber left, I started a load of dishes in the dishwasher - no water. I looked under the sink and realized he had turned the water to the dishwasher off. OK, no big deal, I located the switch to turn the water back on.

After ordering a medium grade stain master carpet on Nov 1 2025 in what I would call a great experience with sales person, seems everything went down hill. The typical max 17 day turn-around turned into no contact from the from Lowe's or 3rd vendor until I called them Nov 19. Found out carpet was on backorder but is scheduled to arrive at warehouse Dec 1. Followed up Dec 3 and found a production issue occurred. Eta was then sometime in late Feb. Options told included ordering different "higher" grade carpet at same price. Placed a new order but the order "somehow" never got into system. I'm mid Dec now.

After buying kitchen 4 appliances and a washer and dryer in one weekend you think a company would have some respect for its customer. No! Deliveries were constantly delayed and came one at a time. One delivery driver lied to my face about 3 things. Apparently he gets away with that behavior. I wanted my delivery fee waived.. but, no! You do not have 30 days to return an appliance with a receipt. Only 47 hours. WTF? You cannot return anything clearly unused without a receipt. I am boycotting Lowe's from here on in. Hello Home Depot. That's where I got my flooring. You've lost a customer, but let me guess.. You don't care.

Want to give a BIG thank you to the Appliance Supervisor, Silvia. She went above and beyond to help solve the issue at hand. She was very knowledgeable and tackled the issue with kindness and a smile. The Oxford Lowe's is very fortunate to have such a great person leading the Appliance Department 😁!

Entire experience after ordering my storm door was horrible. Not only did it take Lowe’s a very long time to schedule someone to measure for their install, it took forever for them to finally get the door installed on my home. After that, the door closer did not work properly causing the door to blow open during a wind storm, and completely breaking the door closer. I have exhausted calling their customer service, and emailing them, as not one has ever gotten back to me to replace the door closer that broke. Not even Susan at their contracted Property Management service would return my calls. Will never purchase from Lowe's again!

Our experience with Lowe's, especially their delivery and installation service is BELOW even a one star rating. Our $1600.00 + purchase is now cancelled. After 3 service visits for their company, (XDT) To install the ice maker, we have given up. Service people from this Lowe's warehouse ( XDT) were unprofessional. untrained, rude, and language impaired. This includes their supervisory level personnel. Even involving the managerial level from the local store did NOT resolve the problems. I will NEVER shop there again and I will tell all of my friends and family to avoid using Lowe's.

Multiple delays due to poor measuring and ordering wrong color by Lowe’s. Installers were absolutely awful. 3 day job took over 4 months. Had to pay privately to fix the mess they made of my walls and window sills. Lowe’s refuses to reimburse me for their mistakes. I will never use or recommend Lowe’s ever again. And will continue to spread the word.

I don't know if the delivery personnel I met today were Lowe's' employees or third party installers. But, we paid extra to have our old refrigerator removed and our new one installed. I was first told there was a small leak where the water line met the refrigerator in the back and they couldn't do anything further until I turned the water off. I stated I didn't know how to turn the water off to the entire house. The gentleman said that I needed to find someone to do it now or they would have leave with the new refrigerator. I called my husband. He walked me through trying to turn it off at the clean out near the house. I'm on the phone taking pictures, on my hands and knees digging in the mud. The installers stood and watched.

Using Lowe’s has been the worst experience ever. They use sub-contractors to do the work so now you are dealing with two companies which do not communicate. I do not recommend Farrow construction which is one of the many sub contractors they use.

Lowe’s requires payment for measuring windows for window treatments. They will not give the customer the measurements. I paid for it a year ago, was told the info is still on file in their system but I would have to pay for measurements again. I am in the same house with the same windows. So they just lost a $10,000 window covering order over a $25 measuring job.

I own a Colorado based business called Daylight Appliance Solutions. I spent roughly three months attempting to subcontract installation work with CRST. During that time I completed onboarding steps, spent my own money, and dedicated a significant amount of time based on the expectation that this would lead to actual work.

IRIS at Lowe's Northridge CA gave EXCELLENT SUPERB service to my son and I who is a new homeowner. He needed help selecting the right ceiling fans, the metal boxes electricians required to secure fans to ceiling and light dimmers. She patiently poured out her knowledge of how to pick the right items and walked us to the right aisles to get the products. My son told her that SHE IS THE GOAT! Thank you IRIS for your time, specialized knowledge and patience. You are a committed employee of LOWE'S who is very fortunate to have you!

1st I have had a account for years, and spend as much as 5000.00 dollars a year with Lowe’s. 1st thing they closed my charge account with impeccable payment history? Also with a pro account for my business seemed to have disappeared for some unknown reason? Now even with the amount of business I do there if you don’t have the receipt you can’t even get a store credit. Seems I will be returning to smaller mom and pop stores to get good customer services like Ace or even Home Depot. With these kinds of trade practices no wonder they are closing some locations! Scott

Let’s start. We ordered carpets for two rooms and there were no availability for the size in the store so we had the order on delivery, then it was supposed to be delivered on the 30th which it did not. Then three days later it is not also and on top of that the order status on the app or website does not show proper status information. Never to mention that I called customer service twice and chat and they did not know the order status either so they ended up telling me to wait 72 hours and then call back because there is nothing they can do now and I have been stuck waiting for the delivery. I guess I should go cancel the order. I am writing so no one gets stuck with such order delivery mistake.

I paid $1800 for a washing machine and a dryer, and the installation team came to my house this morning. I asked the installers to take off their shoes, but they said they wouldn't and that if they couldn't enter my house with their shoes on, they would take the machines back. In the end, they entered my house with their shoes on, their shoes were dirty, and now my whole house is covered in muddy water. So, I paid money, and I ended up being treated disrespectfully. I will share this issue with all the necessary channels. I have camera record.

Complete nightmare! Purchased a high end dishwasher and contracted my own plumber. Upon installation error code would not stop coming up. Plumber found no leaks and dishwasher was filling and emptying. Could not set it to a wash cycle. Called Lowe’s for an exchange. Second day waiting for delivery. Notified a time frame and then notified us delivery was complete. We had never received the dishwasher! Called and we were told it was delivered to the wrong address. They never showed an invoice. Neighbor was having kitchen renovation and accepted delivery thinking it as his order. Waited hours for delivery people to go get it and delivery it to me.

Their warranty is BS! My dryer broke and they said that they can't fix it and I still have 2 more years of "warranty". I always buy from PCrichards and I made the mistake of buying from Lowe's. Never again.

There is a reason these guys have a low rating... I purchased a $300 pressure washer. I went to return the unopened box 10 days later and was informed there is a 48 return policy. It is not on the receipt or at the cash registers. The employee at the return desk and manager informed me it's on the larger sign with small print 15' high on the wall at the Return Desk and it's on the corporate website. She told me I should have reviewed the website prior to buying. The Manager, Michelle, told me to call the corporate office for assistance. She then cracked a smile and began to giggle as I was leaving. She seems to get a kick out of ruining a customer's day.

I ordered some batteries before Christmas, they never showed up. A month later, a month and a half later they get a hold of me and tell me I have options but by only option was to get my money back. No batteries, just the money back. Obviously Lowe's stands for their customer service scores they're all low. I understand the rating that I see on this site and I will not stop at the store again. I know other people that have had problems with them and they're not what they portray to be. Good luck if you shop here

I am extremely disappointed with Lowe’s return policy, specifically regarding Christmas gifts. While most major retailers extend their return windows during the holiday season to accommodate gift-giving, Lowe’s remains incredibly rigid. ​I attempted to return a gift that didn't work out, only to be told it was past the "30-day window" or that "seasonal items" are final sale once the holiday passes. This policy is completely out of touch with how people shop in December. If you buy a gift in late November or early December, the 30-day window is essentially gone by the time the recipient even opens it on Christmas Day.

After waiting for 1 hr and 8 mins, making 2 unanswered calls to customer service, and after asking 4 associates to help and after, one helped me track someone who could help me. That person was on lunch (which is fine, everyone is entitled to lunch). I feel like it could have been so easy to find that out sooner if anyone of those people had just helped a little. Lowe's has always had sub par customer service but this was bad even by their low standards.