Lowe's Home Improvement Reviews

We set up to get a Generac after the Ice Storm... They deducted $8915.52, Contractor told us to get propane tank installed & let them know. After many companies told us that Generac would need to be installed 1st! We tried repeatedly to reach Contractor. (They're no longer in business) We went into Lowe's several times, which they knew nothing! My husband thought they stole our money. After many calls to Lowes to get a refund, they inform us that the refund is for $7051.72?? They are keeping the almost $2,000 for a re-stocking fee!!! My husband is a 76yr old Vietnam Vet.

Online purchase was easy enough but would have not ordered through Lowe's if I was aware of a 6 week install date. The install day finally came, but technician was unable to complete the work due to the purchased garage door opener was defective. I was left with an unsecure (nonlockable garage door) and had to wait until a replacement was delivered before I could have install rescheduled. Every Lowe's installer & the Vista Installer assured me that my install reschedule would be prioritized. That was on a Friday but Vista Installation didn't contact me until end of business day on Monday. In their text they scheduled my install completion for another 5 weeks out!

The incompetence at the Thomaston Lowe's is unbelievable! $2,900 dollars worth of decking was ordered with next day delivery on 6/24. The next day we received nothing. Called and was told their delivery truck was broke down and they were using Uber. UBER??? The driver showed up in his car to pick up 57 16' boards. No phone call to inform me. I called and I was assured it would be delivered Friday. Friday arrives and nothing. Not even a phone call to let me know it's not coming. I spoke to the manager and was placed on hold while he contacted the delivery company they were using. I was told by said manager that he was assured the delivery would be on Saturday between 10:30 and 2:30. Guess what? Still nothing. Not even a call.

We contacted Lowe’s about having a fence installed. They sub the work to a company called Ergeon near Philadelphia Pa. We called Ergeon and had an appt set up for a video call. I work nights but stayed up to do the call. They didn’t call. Almost 40 mins later I received a text saying it was cancelled. I tried to call to speak to someone and the lady who answered told me nobody was available. About a week later someone contacted me from Ergeon saying they were sorry and we set up another appt. The appt went through and we made a payment for half of the amount due which was almost $8,000 for 278 linear ft of fencing. We were told an installer would come take measurements and talk to us. We received an email from Lowe’s with a different time than what we were told so we tried to contact Ergeon. 4 texts to a number they told us to text for questions and 2 calls and no response. Finally a guy text saying he would call within the hour, no call.

I bought a new storm door and thought I needed a second closing device. I installed the door and did not need the second closer. However I sat on it for several months and then tried to return the unopened package. Problem was that it was over 90 days and no returns accepted. Very disappointed in this policy as I have made many purchases at this Westboro, MA store.

I paid $10,000 for quartz countertop to be installed in my small kitchen. I was left with plugs hanging out of the wall, damaged exposed drywall, and sloppy seams that should have been a solid piece of quartz. No response from Lowe's to many emails and phone calls. The store assistant manager seemed concerned but still no help.

I had purchased a set of metric and SAE combo ratchet wrenches with pivoting head several years ago. This is Lowe’s Kobalt brand with no hassle lifetime warranty. However, my 19mm ratchet part broke. Lowes convenient no longer carry single replacement wrenches and no 19mm in any set. I was told there was nothing they could do to remedy the situation. So much for their BS warranty. So I’ve gone to Home Depot for a replacement. Bye, bye Lowe’s.

My experience with Lowe's Home Centers proves they will weaponize the settlement process to hide installation negligence. I purchased a GE refrigerator (Model GZS22DGJWW) expecting a guaranteed December 2024 delivery. Instead, Lowe's forced months of delivery cancellations, finally leaving the unit uninstalled in February 2025. Plumbers assigned by Lowe's committed critical errors, causing a water leak that warped my hardwood floors ($4,404.00 in total replacement damage) and forcing me to pay independent repair bills of $225.00 and $300.00 to stop the leaking. Lowe's corporate office ignored two certified legal demand letters.

I purchased a washer dryer combo from Lowe's and paid for professional installation. The unit was installed on June 8 and was represented as working properly. When I first used it on June 19, the dryer did not work. Lowe's sent a technician who confirmed the appliance was defective and needed to be replaced. Despite their own technician diagnosing the unit as defective, Lowe's refused to exchange it because it was outside their 48 hour return window.

Senior citizens beware ordering large products from Lowe’s when ordered online. Lowe’s does not take the responsibility for pick up of damaged product. Ordered a new toilet which arrived in pieces and became my responsibility to get it back to a store. It is up to us to arrange transportation back to a store. Then wait for our account to be credited.

We want to give a huge thank you to Wyatt, the Sales Floor Manager at Lowe's. As new DIY homeowners, we have a lot to learn, and Wyatt has been incredibly helpful, patient, and kind every time we've needed assistance. He took the time to walk us around the store, help us find the items we needed, and answer all of our questions. He also helped us locate sale and discounted items, which we really appreciated. Wyatt's knowledge, wisdom, and patience have made a big difference and given us confidence to tackle home improvement projects ourselves.

Ashley, the supervisor at Pompano Beach, FL. Lowe’s, was so helpful! She had a smile and was willing to go out of her way to answer my questions and help find what I was looking for. I just cant get over her helpful manner with a friendly smile. She is an asset to Lowe’s - thank you nice Ashley!!

Unfortunately, this is the worst delivery experience. The delivery driver called and stated that he would be here within the hour. After an additional two hours, I received emails and texts that the items were delivered. Clearly, they were not here and no items were delivered. Calling the driver back was a mess, he pretended to speak Spanish and have a "friend" interpret the conversation. I called and chatted with Lowe's and did not receive a resolution - only given the runaround with people continuing to state that the items were delivered. My purchase was 25 boxes of porcelain title - if it was here I would have seen it. Also, about 3 hours after receiving notifications that the items were delivered, the truck shows up. I will never order anything from Lowe's again. Poor customer service and poor delivery experience.

The staff is poorly, trained, and the company doesn’t care. I am told they read a book for a day and out on the floor. I have a charge card and ask them to tell me my balance. All the employee could get was my card was declined. I wanted to pay my balance off, but the employee was not trained enough to be able to do that. So I went into the store, bought a few things, went the register, ran my card. It of course, was accepted, and that was it. Went back to Customer Service to try to get my balance and again was told my card was declined. Declined from what? I asked for the store manager and the managers was too busy to come out over the office. I have no problems with this kind of thing at Home Depot or Menards. But it’s always an issue with Lowe’s and it takes two days for their computer system to add your last purchase. What an outfit!!

I will never shop from Lowes again. We just bought a brand new GE washer dryer set that was delivered at the beginning of this week, and it's throwing error codes and stopping at least 50% of the wash cycles. They won't exchange for another brand even though we just received it. Terrible customer care. They charge for a new unit and you end up paying full price to have to go through the manufacturer for a refurbished product. I would have paid to have my old unit fixed instead of buying a new set if I had wanted a refurbished item. So disappointed in Lowes; they have lost a customer for life.

I would NOT recommend Lowe’s to ANYONE. I’ve never ever had such a bad shopping experience in my entire life. I have had an ongoing issue with an online order for a $600 grill since May 25, 2026. Each week, I call, am made promises, receive multiple emails regarding my delivery, receive the automated phone call regarding my delivery, only to get another email the day of delivery rescheduling to the following week. This has happened between the Deptford, NJ store and a Philadelphia, PA. I’ve spoken to the Corporate customer service people for 2 weeks and I get no answers other than, “we do not know what happened to your grill.”

I scheduled a whole house measure for carpet installation, which they scheduled two weeks out do to their availability. Never heard a word about it after that, so I called the day of just to confirm it was still on. They assured me it was still on within the 4 hour window I agreed to. I had taken time off to accommodate this appointment. Shortly after the confirmation, the technician called to reschedule the measurement. Think twice before rearranging your schedule - they are not committed to customer satisfaction and there are many other options to choose from. The company they use to measure is East Coast Flooring & Windows.

After weeks of dealing with this order, my biggest takeaway is that poor communication and lack of follow-through appear to be part of the culture at the Kent Lowe's store. The delivery delay was frustrating, but delays happen. What should never happen is changing a customer's delivery date without notification, failing to return calls, repeatedly promising updates that never come, and forcing customers to spend hours chasing information about their own order.

I ordered a hose and was given a delivery date and it didn't show up, five days later still no delivery. Spent forever waiting for a live agent who was no help. They tell me they cannot cancel because it's in transit from the vendor yet it hasn't shipped. I will never buy anything from Lowe's again. If they can't stock a garden hose and deliver it when they say they will then it's not much of a home improvement store, I finally got the hose I wanted at Ace Hardware where they actually have garden hoses in stock and they have the consideration to say on their website that they have it in stock instead of trying to sell things they don't have. Don't waste and time dealing with this poorly run company.

Stephanie the head cashier at Galax Virginia store when beyond service, first I purchase a $163 blinds had trouble at self checkout another staff help me but had trouble when I got home I was charged 2x. Call store spoke to Stephanie she resolved issue quickly. When got home and open box did not have brackets, return to Lowe's ask floor employee to get brackets from another box he said the manager wouldn't approve, went to front store she talk to manager they then open another box got brackets from it. If it hadn't been for Stephanie I would have to make a 30 mile round to return the first box. She help me so much. She is a wonderful employee. Couldn't thank her enough.

I have spent 2950.00 day before yesterday. An employee in lumber helped me after 2 walked by and looked the other way. Had to sort to find straight lumber. Today I spent 45 minutes looking for 12, 2x4x10, then 15-20 looking for …6, 2x4x12. I know it’s must be tough buying lumber. Maybe someone could sort all the rejects from other people and sell it to someone who is not trying to be a craftsman. Store 1134. Transaction ** on 6/12.

I thought I should write a review so people would know how terrible Lowe's installation services really are. Once I got on the reviews, I now understand that people must already know! The average review is 1.8/5 stars. Well, it should be lower than that. They should pay me for working with them! I am currently $1500 in the hole and still do not have an installed door or an uninstalled door for that matter (the door is reportedly sitting in a store in the wrong city and has failed to deliver twice). Installers have cancelled because there is no door. I just got off the phone with someone "working from home" who was trying to find the location of my door (what store in what city) so I could go "deliver it myself." Lowe's had to measure my door at least three times. Then they ordered the wrong door. Then they ordered the right door but delivered it to the wrong place. Then they failed delivery again and again.

Would not recommend ordering anything from this store. Was given a delivery date of 4-6 weeks out. My countertop is supposed to be here tomorrow over 8 weeks later and after the delivery date has been pushed out a number of times. Talked to corporate and they refuse to do anything for the severe delay. They not once called me. I had to call numerous times to find out when it would be coming. Worst customer service experience I have ever had.

I placed an order online for a Lasko fan on Lowe’s website on June 11th at about 11 PM. It would be delivered June 17th. I looked for the same fan on Amazon and it was a couple of dollars cheaper and could be delivered to me in two days. I went on Lowe’s website to cancel the order and, even though I had confirmation that the order was received, the website said it didn’t exist. Customer service was closed. I called today June 12, 2026 at 10AM and was told they could not cancel the order. I could receive the order and bring it to the store to return it. I asked to speak to a supervisor and was told I could not speak to a supervisor. I called my credit card company and was told they could not decline the payment as it was pending and I could not dispute the charge until it cleared. Meanwhile I have to wait 5 days before it gets here and then drive 59 miles to return it?! Never Lowe’s again! Never!

​As a military family that has trusted Lowe’s for three generations, we are incredibly disappointed by a complete breakdown in service, communication, and oversight regarding a recent storm door purchase and installation. ​On April 11, 2026, we ordered a storm door with a built-in dog door, including Lowe’s-coordinated installation, with a 3-week delivery quote. The third-party installer never contacted us to schedule as promised. Instead, we received a text stating the door arrived and installation was set for June 10, with no time slot provided. Multiple follow-up calls and voicemails to the installer went unanswered. ​On June 10, we were told at 1 PM the installer would arrive at 2 PM. No one showed. Soon after, the third-party company texted that the appointment was rescheduled for June 12 with no explanation. Moments later, the actual installer texted saying he was on his way, finally arriving after 3 PM.

Bad bad services. wrong installations. Delayed delivery and installation and Employees attitude. We order to ALL family and friend CANCEL credit account. Mandatory.

I purchased a package from Lowe's online for my rental. It came to approx 1750.00. In that package was a fridge, a stove and a microwave. By mistake I must had purchased 2 microwaves and the second was wrong color, which may have been my fault. In any event, I returned the one that was wrong color. Purchased a new one. But I told Lowe's that I was charged for an additional microwave which I never even received. They told me I had to call Lowe's online because that's where I purchased it. I called few times. They said a manager would call back. Never did. Called again got same answer. So I got fed up and I called my credit card company to reverse the charge. They did. What horrible customer service.! Even the delivery guy said I was charged for 2 but he only had one. Not ordering from Lowe's anymore! In my opinion the Lowe's store could have helped me! They blew me off too.

If I could give 0 stars, I would. Second delivery with Lowe's and theyve managed to botch them both. The first one was missing things I paid for, and it was a bigger battle than it should have been to have the error corrected. The second error, the entire delivery has gone missing. Simply missing. No one at Lowe's can tell me where my washer/dry and lawnmower are. Unbelievable.

Do not expect any customer service once you pay in full. We paid for our countertops, they made the template and will not return phone calls, we have no countertops and no refund. We ordered on 4/12, template was made 4/16, we received an email stating once we paid in full they would call to set up installation paid in full 4/20. Now I call weekly, they say, "We will call next week." Finally told it's not even in production so demanded a refund. They said they had to call me back. Still waiting and checking my credit card. They have not refunded and keep sending me to a voice mail when I call.

We made the terrible, terrible mistake of buying a Bosch dishwasher from Lowe's and purchasing an extended warranty. Two weeks after the warranty expired, so did the Bosch's control board. It turns out that it's not just bad luck - there is a known practice in the appliance world that manufacturers deliberately give big box stores their most defective products, with the assumption that big box store customers are more likely to suck it up when their expensive purchase fails. Lowe's was (or should have been) aware that Bosch settled a class-action lawsuit due to their use of defective components in their appliances, but they still sold us one without any warning. So in my opinion, Lowe's deserves to be sued as well, because they're knowingly selling defective products and passing the downside on to their customers. Let the buyer beware, as they say - I agree. Don't buy your appliances from Lowe's.