Lowe's Home Improvement Reviews

My first time ordering at Lowe's for delivery and my order was brought to the wrong door. Customer service was nice but they said someone would get in touch with me within 24 hours and it has been 3 days. I'm very disappointed and I hope my matter will soon be handled. It has been a terrible experience.

On last Saturday, May 9, 2026 I shopped Lowe's on South Wadsworth, Littleton Colorado. I was wanting to buy four specific outdoor patio chairs. They had several on display two days before. Only one was left. I give very high praise to Alex C. who checked their inventory online and showed many. He and his Supervisor searched stock in back and found them! Alex brought the four chairs to the front of the store. I paid for them. Alex waited and so kindly loaded them into my pickup. I give him high praise for being so helpful for me.

I ordered a Kobalt 80v backpack leaf blower on the Lowe's app and received a Kobalt 80v cordless trimmer and hand held blower combo kit. I don’t live near Lowe's which was the reason I ordered it from the app. Customer service on the phone states that they cannot assist with getting my original order to me. I have to contact the store to get that resolved. Discord was screwed up from the warehouse. Why am I doing all of the work to get it resolved. When I asked about compensation for this issue, customer service rep just kept saying it’s a possibility. Well, this fact that I have to go out of my way to burn my gas and use my time to get this resolved.

Shit shit and more shit. Brand new John deere. Drove there two times. No gas wouldn't start it for me. Made me push it in a trailer myself. Have eight screws in my spine. No help. I got there. I had to stand there for over forty five minutes because they couldn't figure nothing out. Get home. Put gas in it and it don't start. Shit. Whole company runs like shit.

Lowe's and Synchrony Bank are charging 1.99 each for a sent statement. I got a bill for 1.99 after I paid my bill off. Corporate greed!!!

Lowe's has totally forgot that they must have customers to survive. I have called 7 different phone numbers trying to get a human customer service person. The phone numbers listed on their site either do not work or when dialed would be dropped sometimes after waiting 30 minutes. I have a Lowe's credit card and a MyLowe's card that I no longer are using. I will go to other companies to avoid Lowe's. Lowe's used staff their departments with very knowledgeable people but today it is rare.

Lowes in Carlsbad NM have some of the rudest people that work for them. I hate the self check out. Especially when you want to pay in cash and they are only card machines. They need to have cashiers instead of self checkout. I will never shop at this lowes again. Hopefully they will change. Also you need to supply bags at the self checkout

I purchased a Frigidaire refrigerator model GRFG2353AFK from Lowe’s and this has turned into one of the worst appliance and customer service experiences I have ever dealt with. Delivery #1. The first unit arrived damaged. The delivery team had already removed and taken my original refrigerator, so I was left with a damaged fridge in my home and no backup option. A replacement was scheduled for the next day.

So as we was checking out the guy was rude as ever. I'm just asking how much things cause he like "Wait a minute. Do this. Do that." He snatches my phone so of course I take my phone back and he puts it on the counter. No. You put my phone in my hand. I will try my best never to shop at Lowe's again and I'm going to put it on Facebook. You ain't going to be rude to no paying customer.

TERRIBLE customer service and executive customer relations team!!! Wanted to order a couple of simple vinyl screen doors for our pool gazebos due to deterioration of the current vinyl ones (also purchased from Lowe's a couple of years ago). Started researching online at their official website that Fri morning and found one on sale for $24.92 reg $100 so, of course, wanted to order it, especially when it stated at our store there were 9 in stock and we could pick up there within the hour. When the website shows availability and the location of the item at our store or nearby, we just go to the store, pick up, and pay there. My husband was on his way home from ATL and stopped by our store to pick up. Was told by the manager it was a sale item and had to be ordered for pick up since it was on sale online only not in the store.

Horrible way to do business. I am starting to believe that Lowe's is about to go under, with horrible customer service reviews that I'm reading and what I had to experience with their delivery service. I wish I would have read the reviews before I purchased something that needed delivery. It was a nightmare. They refused to do their job. I am a pros member. I am to get delivery set up and haul away free... only thing I got was delivery and they didn't want to do that. I have video of the entire time they were here and everything they did and didn't do. And everything that was talked about. I have 23 cameras in my house. Video doesn't lie. My advice to anyone don't buy from Lowe's.

I purchased $1,400 worth of carpet on April 21. It was supposed to be delivered on April 25th per customer specialist. When I got home, I got a text pushing delivery date to May 1st. I asked for a early morning window, because I have to work. I waited until 12:45 pm and then call Edgewood store. They kept me on hold 30 minutes, and when I called back, I was placed on hold again for 45 minutes. By 2:00 p.m., they still didn't deliver carpet. Today is the 2nd of May, still no carpet, no update, no delivery, nothing. I've been trying to get carpet from Lowe's since October, but they kept dropping the ball...here we go again! Carpet already paid for, but they have lousy customer service...

I purchased a GE washer 13 months ago- literally St. Patty’s Day, 2025. One month past the manufacturer’s warranty, the pump broke and circuit board fried. Our children are grown and out of the house so it was not like I do 4 loads a day all week long. Seriously- it’s a little over a year old and as far as I know, washers are not disposable appliances. Since I did not purchase an extended warranty, neither GE or Lowe’s customer service will offer any assistance. To repair this 13 month old washer would cost more than it did to buy it in the first place.

After I had to proactively call Lowe’s, I was told they made a billing mistake and I would need to pay an additional ~$450 — something I would have no way of knowing or catching as a customer. They only discovered this after speaking with the installer. What’s worse is that instead of contacting me, the employee (Antonishia Dixon) who made the mistake added a note in their system stating that I had agreed to pay the additional cost — which is completely untrue. I only found out when I received a random text asking me to sign an updated contract.

As a Pro member, I expect a certain level of service — especially at the Pro Desk, which is supposed to cater specifically to contractors and tradespeople who bring consistent, high-volume business. Unfortunately, my last visit was a reminder that one bad employee can completely unravel a customer relationship that took years to build.

My experience at the Lowe’s in Georgetown Kentucky was wonderful! Dana and Bernadette went out of their way and even their assigned section to help me locate the items I needed and even gave their own personal experience with the products. Both ladies were such a help as well as empathetic, relational and professional!

I had to buy a new washer recently and ordered one from store #2423 in Colorado Springs. Had trouble getting order done on phone (couldn't get past AI), no invoice sent to my email, and when it came time for delivery could never get past AI and when finally got a date they cancelled it that morning. Then I found Jim Hilbert, head cashier in customer service, after screaming at AI for hours, and he fixed it all. Not only did I get the next day delivery but he followed up to be sure they were coming and got me a copy of the washer manual, without which I would be lost. He restored my faith in customer service IF I can get by AI. And Lowe's needs to do something about their AI that won't let you talk to a human.

I wanted to order materina to cover my deck and there was no the particular color I wanted so the store told me to order online. I ordered as I was told. Of course It didn't come as promised. It was delayed. In fact I didn't receive it yet. But I was charged for it 3 times. Can one trust them? Definitely no.

October 2024, I purchased cabinets and countertops projects from Lowe's in Madera for a home renovation, preparation for a wedding in August 2025. I chose Lowe's because I wanted Quality products and labor, which I believed comes with big company name brand: Lowe's. Lowe's personnel came to measure kitchen area, removed old cabinets and countertops. The estimated time of completion was 3 months. All cabinets did arrived in December 30, of 2024. Installation was an issue: not the correct cabinets, poorly built cabinets, and more, so installer refused to install. July 2025, I requested for a refund, moved the wedding to another venue, Lowe's refused to refund for their poor cabinet products, and they also refused to refund the labor costs which was already paid for but have not been used.

We used Lowe’s to do a kitchen remodel in December of 2025. The experience has been a nightmare, here we are going into May and I still do not have a fully functional kitchen. They are unwilling to fairly compensate us and take ownership. I strongly would urge consumers to do their homework and read your contract, they make it to where you cannot go after them and be made whole. We paid upfront as well, which has not made them accountable, because they already got paid.

We bought a washer and dryer, purchased the extended warranty, that we were TALKED into! Then when we tried to get a refund of the unused portion of the warranty, as promised, they told us it was TOO late! They never said anything about THAT detail when we made the purchase! Jerks, what a surprise.

If I could give 0 stars I would. I ordered 25 bags of pea gravel. I was charged $70 for delivery. I wasn’t home during delivery so it was literally pushed out on the skid off the van into my driveway. The skid was thrown on top of the bags. Pea gravel is all over my driveway. I called customer service and talked to Whitney and then escalated to Theodore. His stories kept changing. The most I was refunded was $60 which didn’t even cover the worst delivery ever. I wasn’t even compensated with my damaged bags that are all over my driveway. Terrible experience and never shopping here again.

10 employees standing around. No carts up front. Employee breaks in line in front of me to pay for something. They want nothing but chaos. Lexington North Carolina store. I think I might go to home Depot next.

Someone hacked me Lowe's account and used my information to order a grill. When I called Lowe's they wrote a report but that's it. They did not stop the transaction. Well, just recieved notification the scammer received the grill. Thank you lowe's for leaking my credit card information. To all future customers, do not leave your card information on their site, buy a disposable card and use that. Their website is not safe!!!!

They revised their Lowe's Pro Amex credit card program and cancelled my card without notice and devalued the $500 worth of cash credit I had accumulated and made it expire in 60 days. I am done with them!! Home Depot here I come!!

Lowe's can’t protect their customers' credit cards from being hacked and used. Although the transaction was caught it is Lowe's corporate that is responsible. Because of Lowe's lack of security as a customer you will be inconvenienced in many ways. A poorly run company.

I recently purchased a $2,000 Polywood outdoor furniture set from Lowe's, and the overall experience has been extremely frustrating from start to finish. At the time of purchase, I was told I would be contacted to schedule installation once the order was delivered. Instead, without any prior notice, a truck arrived and dropped a pallet in my driveway. After waiting without any follow-up, I had to reach out myself to arrange installation.

Brandon is gentleman who is working at location Chantilly/VA is one of the best worker meet at Lowe’s. He is very helpful and kind. He help me find out item I was looking for with patience. Thanks very much much.

I went to Lowe's today to buy 2×4 wood for my garden. I went to the service desk twice to get someone to help me. I saw a ** male associate helping another person. I asked him, if he can help me, he said he does not work in this area. So I go back to the desk to ask for someone and Barbie came to help me. She got my product from two different department, cash me out take it to my car and load it in my car. She was such a delightful person. Thank you for having a great associate like Barbie.

The worst experience twice on clearance items and being embarrassed in front of employees and customers. The managers are so rude that they take away the items you purchase with the receipt you paid for by going into the parking lot to your vehicle and taking away your items. It’s so disrespectful and embarrassing, believe me, it’s not worth going into the clearance items. Be aware it’s a scam.