Lowe's Home Improvement Reviews

**Paid $3,951.49, reported the problem the next day, and still no inspection or remedy.** I cannot recommend Lowe’s Easy Install countertop program based on our experience with the Waynesville store. We paid Lowe’s $3,951.49 in full for natural-stone countertops installed on August 7, 2026. Within hours of installation, we discovered that ordinary water and condensation created conspicuous dark marks that remained visible for hours. The countertop has also developed permanent yellow and brown staining from ordinary kitchen use.

I purchased a aiper skimmer for my pool. It last about 3 months. Even with a 2 year warranty this product sucks. I hate when Lowe's use theses no good products that have no value. I will never again shop at Lowe's. Because they carry low quality products.

Mtn. Home Lowe's is horrible. Customer service sucks. The lumber is horrible. Prices are up; selection is horrible. The fact that I am forced to self-check out because there are never any checkers working a register is absurd. I've gone back to using the smaller lumber stores: better service, better lumber.

Bought washer/dryer combo, delivered DAMAGED. Store unwilling to assist with exchange. Referred me to delivery office. Replacement no sooner than Thursday! Spent incredible amount of time on hold. Horrible experience overall. A manager at Lowes acknowledged that it was inconvenient, but didn't consider it unfriendly?!!

This is the 2nd time I've had issues with the people in the customer service department. The staff (if that's what they're called) could care less about your issue. No effort to resolve my situation. And I wasn't the only one. Person at a the next desk was having issues and it was clear from the non response of the staff, their unwillingness to assist. Personally, I'm done with Lowe's. No 3 strikes and you're out. 2's enough for me. I suggest people go to Home Depot, or Ace Hardware. Anywhere other than lowes.

Tried to get a new heating & air conditioner....Not a small project. 15,000 buck worth of equipment & work...You would think they would be all over that. However, when the contractor told us about the special financing, I tried to get it. My card had expired for non-use. I applied for a new one but forgot I had locked my credit accounts and was denied. I unlocked my credit accounts but now they tell me I have to wait 10 days....I have an 849-credit score. The special financing expires in 2 days... Lowe's just tells me they can't do anything.

Lowe's in Corbin Ky has the worst customer service dept. I have ever experienced. They gave us a delivery date for materials that ended up being delivered several days late.. Plenty of excuses why and promised to do better. Gave them a second chance. Now we are 3 days late on our second delivery and they are telling me it may be next week. Lowe's is a multi-million dollar corporation and they can't deliver building materials within a week of the delivery date that THEY set and give you. DO BETTER!

DO NOT BUY APPLIANCES AT LOWE'S! Worst buying experience ever! Had to purchase 3 refrigerators in order to get the correct one and now delivery is delayed. The manager of the department ordered the wrong item. Defective items delivered. Deliveries delayed. You name it, they'll screw it up. Plenty of other places to buy appliances. DON'T BUY FROM LOWES!

In our case Lowe’s should not be in carpet installation business, good luck with scheduling installation and follow ups. No one will help you including what they call executive VP customer service office. You will get lots of lip service, apologies with no help. That’s the worst way to insult customers.

Use external contractors and don't really care about the quality they provide.

Lowe's has the worst customer service I've ever experienced. I placed a same-day delivery order about 2 1/2 days ago for some fertilizer and mulch. Website indicated it would be here by a certain time that day, and I am still waiting. The store, website, and Customer Service people can't cancel or change my order so I can go there and just get what I need. They can't tell me where my order is or when it will arrive. They seem utterly clueless and helpless. I will never buy from Lowe's again.

Lowe's doesn't care about anything or anybody. NO, you may not speak to anyone in the corporate level. They automatically pass you off to another country who reads from the website the exact thing you already know. So, I went to Lowe's in person to order Satori Cielo Polished marble tile hexagon mat. If you go there right now, it's still there. Lowe's website says 5,000 pcs available. The night manager at the Lowe's I went to ordered it for me because I told her there are issues returning a .com order if something is wrong. She ordered the tile, charged my credit card, and gave me a receipt. I got an email confirmation with my in store pick-up time. The next morning I received an automated text saying my order was cancelled.

Lowes customer service is the worst I have ever dealt with. Do not order anything from their online store. Tracking and customer service is total crap.

I'm giving them a 1 star and that's as good as they were. I called about my pickup order, and someone put me on hold and NEVER came back on the phone. Now I was already frustrated with the fact that my order took so long to fill, and it was literally 9 small items. Items that I should've just went and got myself if I would've known that it literally takes 4 hours to fill such a small order. I will NEVER DO STORE PICK UP AGAIN. The fact that someone put me on hold and NEVER came back to the phone is CRAZY. Their customer service skills suck.

This review is strictly installation services-I ordered a microwave Aug 16-delivery and installation was scheduled for Aug 25-when the microwave was unboxed-the entire left side was dented-box was perfect. Installer left with it-Today is August 31-I haven’t heard from anyone concerning another microwave and installation-I called the installation support team number Lowe’s told me to call-no help from store whatsoever-except to tell me they had plenty in stock. When I called the support team-all he could tell me was they would have to verify that it was in stock-with me telling him that I had just called store and verified. He repeated that to me 3 times-I finally gave up.

Installer refused to deliver appliance without additional charges beyond Lowe’s Installation and Delivery fee of $219.00. Installer charged $165.00 for a new water connection valve claiming it was illegal for him to Install without a new valve. He then wanted another $185.00 to drill another hole in the granite counter and install a new “Air Gap”. Claimed he couldn’t leave the Appliance without additional fees for Installation I asked why he couldn’t use the existing hole for a pump soap Dispenser. He told me again that he could not legally leave the Dishwasher without additional monies.

Probably the worst customer service and product service I’ve ever experienced. While delivering my appliance to my home yesterday, the delivery driver took out 45 feet of metal edging installed in rock around a beautiful garden. He tried to pay me off if I wouldn’t file a claim with Lowe’s. Did I mention the appliance he delivered didn’t even work and I’m still waiting to get another - 6 days later.

Writing a review, I almost never do this, but was so grossly frustrated today and I felt I needed to. I just ordered a toilet to be delivered to my house. And when it arrived, the toilet base was broken. Completely understand these are things that happen during transit. When I called customer service, they did everything in their power to deflect ownership having me reach out to the manufacturer, sending me to a completely different organization that had nothing to do with the manufacturer that I purchased for Customer Service. I spent over an hour on the phone and nothing was resolved.

Had a very large greater than $20,000 project which took them over 8 months. I had to miss a lot of work. Their service and responsiveness was absolutely horrible.

We purchased a BBQ from the Lowe's in Webster, NY that stopped working shortly after two weeks. We had to wait ten days for a part, but of course it didn't arrive in ten days. We gave it a few extra days to arrive, but the manufacturer (Weber) eventually told us that the part was unavailable and the BBQ would have to be returned. Lowe's scheduled the pickup for the next morning, only to cancel it at 6:30 a.m. because we had the BBQ for more than 30 days. In other words, Lowe's sold us a BBQ that broke after two weeks and then penalized us for giving them an opportunity to replace the part instead of returning it immediately. I won't make the mistake of buying from a store that doesn't care about its customers again.

I recently purchased a garage door opener with the installation. This was done at the Johnstown PA location of Lowe’s. I was told at the time that someone would call me within 24 to 48 hours to arrange the installation. 48 hours came and went, and no call. I called the next day, and they were to get a hold of the installation contractor to arrange the installation. I still have not received any call.

Needed to deactivate old electric plug. Courteous, knowledgeable elderly gentleman Lowe’s employee about my age walked me through the process. I will return to Lowe’s because of the staff.

I ordered all new kitchen appliances and have received 3 broken refrigerators. They refuse to send anymore. They refuse to work with me to make things right after I have missed 2 days of work and lost everything in my freezer. They have yelled, belittled and talked over me without even trying to listen or help. They are good at promising things then lying about it. After the delivery of the third broken refrigerator I called and it took forever to get through, they told me they only do 3 exchanges and I will not be getting another refrigerator and I needed to go to my local Lowe's to sort things out. The assistant manager couldn't do anything because it was an online order with a different warehouse.

I purchased a protection plan from LOWES, which promised a partial refund if I did not make any claims during the plan period. However, I was not informed that I needed to submit a claim within 60 days after the plan ended to receive this refund. With the advancements in automation and AI, I expected that LOWES would automatically process any refunds due to customers. Instead, they place the responsibility on the consumer to navigate this requirement, which is not clearly communicated and can easily be overlooked. This lack of transparency and reliance on the consumer to fulfill the requirement is concerning. I believe that companies should make the refund process straightforward and user-friendly, rather than complicating it with hidden stipulations.

Lowe's Home Improvement Union Township NJ SHAME ON YOU! Total disrespect of customer and customer time. I placed an order online and Lowe's sent me more of one item and none of the other. I went to location close to home, but they could not help me and told me to call the location that delivered the items which is in Union, NJ. I called. Have you been on hold with Lowe's Home Improvement from 4:52pm until 10:14pm? E-mail directs you to call them, LOL. Their response time for email is 14 days.

I ordered two sets of doors from Lowe’s in April. The first set came back in May, the other not until June. Had to wait till mid July before they’d schedule installation. Got a call from Lowe’s less than one week before installation asking me to drive over 20 miles to a different Lowe’s to pick up materials because they had shipped them to the wrong store, and if I couldn’t then I’d have to reschedule installation.

I used Lowe’s installation service after buying carpet over a month ago. The installer cut the carpet too short on one wall and after trying to stretch it blamed the look on the color of my molding. It is still not installed correct and Lowe’s is unresponsive dismissing the claim based on the installers feedback. They have no other installers in the area to independently check the work. It was and has been the worst client experience I have ever had. Wish I used a local company.

Waited eight weeks for them to deliver and install an almost $10,000 LG refrigerator and they didn't show up for the confirmed delivery date and gave no call no advanced warning nothing. I was a contractor for over 35 years and I've never seen such horrendous service. Do not buy Appliances from Lowe's. I called Home Depot and it will be here in 4 days.

We contracted with Lowe's Flooring Department in Plainville, CT for a very simple carpet project. Lowe's uses a outside service for measures and installs. Beware. The guy that came to measure our room was not competent. We kept telling him where the carpet would end but he kept using the electronic measuring device and beaming the light at the end of the room after we had marked a line where to end it. He was condescending and rude as well. Prior to finalizing we went into the store where we were assisted by "Caz".

This review is not store specific. Lowe's in general is a corporate giant that focuses on greed and only greed. Their customer service is abominable. After a rep from their inside sales group accidently ran my debit card twice on a large purchase, my bank threw up a fraud alert. The rep advised that I would not be able to pay using my debit card for 48-72 hours. Since this was a floor project and I was working on a timeline, I drove to my local store the next day and paid the order in full on a credit card. It has been 9 days since the rep ran my debit card twice and Lowe's still has a merchant hold on my checking account! This order was paid in full and there is absolutely no reason for a merchant hold.

Went into Chantilly Lowe’s today to return some unused plumbing accessories. I often over buy to avoid multiple trips. I had been there earlier, but the line was long so I decided to return later. Well today was day 98 and their new policy is a hard 90 days. Before they would give you store credit after 90 days. So I asked for a manager, surely they would process the return being only a week late and it being a new policy. No, I got Brittany, the “floor supervisor”, who had no customer service ability at all. It was only a few bucks and I didn’t need the hassle, so I said fine I will take my business elsewhere. She couldn’t have cared less. So I went to Walmart to exchange my two propane tanks. It turns out that Walmart has a 24h self-serve propane exchange for $2 cheaper. Felt like a win and I will now avoid Lowe’s for future projects. I know Home Depot has the same policy, but customer service is important to me.

I bought a 4000 mower and had it for two months and both hydros went out and now parts are back ordered. Shop has had it for a month so I went into Lowe’s today and talked with Chris about a solution since my mower is only 3 months old and been in the shop for a month so to me it’s a no brainer I bought the warranty so either give me another mower Or return my money. Location is Old Fort Pkwy in Murfreesboro TN. Aliza is the manager and would not come to the front desk when I was there. I will not stop until I get this resolved. Board of directors next and will give them names of employees like Aziz which hides from customers.

I purchased a built-in refrigerator and freezer from Lowe’s last July, expecting a smooth and professional installation and delivery experience. The refrigerator was finally delivered on August 4, but we are still waiting for the freezer. What is most frustrating is that we have spent countless hours calling Lowe’s, speaking with different employees, and even going to the store in person. We have explained the situation repeatedly, yet no one has been able to resolve it. We are now being told that the contractor needs to send someone to the house to take measurements before the freezer can be delivered. This should have been handled long before now. Why was the necessary measurement not completed when we purchased the appliances or when the refrigerator was delivered?

Lowe's as well as Home Depot price gouging. Say plywood OSB ok was like 12.00. Now like 35. Price gouging worse when storms hit. These business are pathetic.

I would give 0 stars if I could! Had the worst experience with Lowe's CRST installers, do NOT buy a dishwasher at Lowe's!!!

The Lowe’s Largo is the epicenter of the worst customer service. They are bad, really bad. No employees EVER ask if they can assist, in fact they will walk right by. The HD down the street is a polar opposite on customer service. Management is clueless and non responsive and frankly needs to be replaced.

Made large order at Lowe's online. After a 15 percent coupon was applied, it was around $2500. Day of delivery, I got a text saying the bulk of the order was cancelled. No reason. Called customer service to try to cancel remaining order and reorder entire order, coupon still being good that day. They refused to allow me to use coupon and said they would give me $100, which is nothing compared to what the coupon would have given me. I have spent thousands of dollars at Lowe's from remodeling many houses. Couldn't believe the poor customer service.

This is one of my worst experiences in the whole world. I’m 54 years old. Had to takeoff of work wait for a fridge that I didn’t get and when I called to complain about it, they shifted me to Belmont North Carolina when I was getting it from Wisconsin, the most incompetent staff I ever encountered.

This is the SECOND brand-new refrigerator we have purchased from Lowe’s in approximately three years. Because of the problems with the first refrigerator, we specifically purchased the protection plan on the second one for peace of mind. The second refrigerator has now required multiple service calls and TWO repair attempts through service providers sent under the protection plan, and it is STILL not properly repaired. The repair work has been unsuccessful and, in our experience, poorly performed.

Lowe’s Harriman has officially lost a loyal customer over a $100 return. We have completely renovated our house and have spent well over $40,000 between Lowe’s and Home Depot, with probably 75% of that being at Lowe’s. We have a Lowe’s credit card, regularly purchase renovation materials, and have been repeat customers for years.