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Capital One - Identity Theft

Capital One • Low limit, high fees • Unauthorized account • Trouble closing account • Payoff plans • Identity theft • Fraudulent transactions • Late posting of payments --- News • Capital One Interest Rate Hikes Anger Customers • Capital One Buys Cash-Rich Chevy Chase Bank • Capital One Shuts Down Mortgage Unit, Will Cut 1,900 Jobs • Capital One Hikes Interest Rates, Agrees to Disclose Credit Limits • Capital One Blitzes Credit Reports Looking For New Prey • Capital One Harms Credit Scores by Withholding Data, Suits Charge • Capital One Buys North Fork Bank • WV Sues Capital One for "Deceptive and Illegal" Practices • WV Subpoenas Capital One Records

Adolfo of Hollister CA (4/6/04):
I have been battling Capital One for quite some time now. I discovered that someone used my information to obtain one of their credit cards, the funny thing is that according to Capital One they actually made payments on the card and then defaulted. I've been disputing this account through the credit bureaus and through Capital One. Each time I disput through the credit bureaus I get a response of "this account has been verified, no change".

I have called and written numerous letters to Capital One requesting a fraud investigation, but they refuse to assist me. I've also called and written requesting copies of the statements, but most importantly a copy of the original application. But they literally refuse to give me any information and when I ask to speak to their supervisor I'm told that they are too busy to speak to me. I have been verbally insulted and they hand up on me. I have never received a response to my written inquiries.

As a result I have been unable to find a mortgage lender that would make a loan until I pay off the debt.

Gary of Revere MA (11/20/03):
They have reported me to the credit bureaus for an account that I did not open, Despite seven requests by fax & letter, they will not send proof that this account belngs to me.

Roy of APO, AE, Germany (3/26/03):
Someone has a credit card in my name from Capital One Bank. I wrote them a letter about this matter and have not gotten a reply. I have been living in Germany since Dec 1994 to present and have never applied for credit from Capital One Bank. I would like for them to clear this up. My name is listed with all the credit bureaua with bad credit. I work for DOD with a Top Secret Cleareance, and this negative report can cause problems for me with my job.

Adolfo and the others should file a complaint with the Office of the Comptroller of the Currency, which regulates national banks.

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