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Whirlpool-Maytag Washing Machine and Dishwasher Recalls

Whirlpool recalls glass cooktops with touch control

The cooktop surface elements can turn on by themselves,

Whirlpool Corporation of Benton Harbor, Mich., is recalling about 29,000 Whirlpool, KitchenAid and JennAir brand glass cooktops with touch controls sold in the U.S., Canada and Mexico

The cooktop surface elements can turn on by themselves, posing burn and fire hazards.

The firm has received 133 reports of incidents involving the cooktop surface elements turning on by themselves.

This resulted in 14 reports, including 13 in the U.S., and one in Canada, of heat damage to nea...

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    Keeping up with changes in washers and dryers

    These appliances are a lot more sophisticated than they used to be

    Shopping for a new washer and dryer is a bit more complicated than it once was because manufacturers update their products a lot more often. There are new washers and dryers hitting the market almost as often as there are new smartphones and flat-screen TVs.

    The analogy is not all that far-fetched. Washers and dryers aren't the clunky old appliances of yesteryear but today are driven by technology and sophisticated electronics.

    Today, most consumers shop for these appliances at big box stores – home improvement centers like Lowes and Home Depot and electronics chains like Best Buy and HHGregg.

    New features

    Just as each generation of smartphone has new capabilities, appliance manufacturers are also constantly adding new features. Since the last time you bought a washing machine, for example, manufacturers have added heat and steam functions to washers to remove dust mites and pet dander.

    The new machines are also quieter. Many use advanced sound-reducing material to dampen the noise. Some have a feature to reduce the vibration during the spin cycle.

    Have you ever washed a load of clothes and forgotten about it until several hours later? Some new washers take that into consideration, venting in fresh air and occasionally tumbling the clothes to prevent the kind of odors that can develop when wet clothes sit for hours.

    Over the last few years many washer manufacturers have added steam capability that can help root out tough stains. Some use oxygen-based cleaners to brighten clothes without bleach.

    Dryers

    Dryers have also added features, including sensors to automatically shut down when the clothes are dry. That helps prevent over-drying and shrinkage and can extend the life of the fabric.

    Consumers rate Whirlpool Washing Machines

    Sometimes you don't really need to wash an item of clothing, you just need to freshen it up a bit. Some dryers come with a steam feature that allows you to relax wrinkles and remove odors, saving a rewash.

    Need to dry something in a hurry? You can if your new dryer has an express cycle that uses a large blower to increase the airflow, drying the clothing faster.

    These features appear on a wide array of washers and dryers from major manufacturers. Among the largest companies making these appliances are GE, LG, Whirlpool,Samsung, Electrolux, Frigidaire, Bosch, and Maytag.

    It's a good idea to read consumer reviews for all the brands you're considering because, in the past at least, some models have drawn a large number of complaints. In 2005 Maytag settled a class action suit over its Neptune washers.

    Mold problems

    According to documents filed in a suit heard in Illinois, many Maytag consumers complained of their machine functioning improperly and clothing being covered in mold, as a result of problems with the door latch, wax motor, motor control, and related circuit boards.

    Consumers rate Maytag Neptune Washers & Dryers

    There are still complaints about Maytag and other brands. Donna, of Molino, Fla., writes in a ConsumerAffairs posting that she had a problem with her three-year-old Maytag Legacy and called her repairman, whom she knew to be very honest.

    “When I called and told him what type washer it was he was surprised it was working at all,” Donna wrote. “Seems they had a problem with water leaking into the transmission. Apparently I was lucky that mine had worked for as long as it did.”

    Veronica, of Calgary, Alberta, had problems with her new Samsung washer.

    “There was never enough water,” she writes. “Like some others, I often fill the washer with buckets of water. Though the capacity looks huge, forget trying to fill the machine, it simply won't work. If it's heavy at all it will go off balance and quit. It takes probably two to three times longer to wash a load than my old Maytag.”

    Veronica notes that when she called Lowes, where she bought to machine, to complain a customer service rep told her she needed to learn how to properly operate the appliance. That could well be an issue with a number of problems consumers report with their new washers and dryers. These machines are a lot more sophisticated than previous models and may, in fact, be harder to properly operate.

    Both Donna and Veronica wished they had their old washers and dryers back and there might be a lesson there. Considering what a new washer-dryer combo costs these days, if you are in the market for laundry appliances, perhaps picking up good used washers and dryers, at a fraction of the price and much simpler to operate, could fill your needs.

    Shopping for a new washer and dryer is a bit more complicated than it once was because manufacturers update their products a lot more often. There are new...

    Consumers Continue To Voice Frustration With Maytag

    Some consumers want their old appliances back

    Maytag has a long history as an appliance manufacturer, starting as a washing machine company in 1893. Since 2006, the company has been a division of rival Whirlpool, and some consumers have noticed a difference.

    "I have been a loyal customer in the past with Maytag because their products lasted forever," Carol, of Smyrna, Ga., told ConsumerAffairs.com. "However, I purchased a Maytag dryer in 2005 and the control board has gone out twice since then, costing me $270 for the first visit to have it repaired."

    Down the tubes

    Carol thinks Maytag's product and service has "gone down the tubes," as she puts it, and she isn't alone. Laurie, of Port Saint Lucia, Fla., says she purchase a 5.0 cubic foot Maytag Bravos washer in January and is less than satisfied with the results.

    "The machine tangles clothing into such a mess everything has to be put in the dryer prior to hanging up to dry," she said. "Even with the use of pre-treatment many stains remain on our clothing and there are pin holes in cotton garments. This washer is now leaving what appears to be streaks of rust on our clothing."

    Tracey of Henderson, Nev., said she did extensive online research last summer before selecting a Maytag Bravos. She saw plenty of reviews from people who were happy with the machine, but also from consumers like Laurie.

    Should have paid more attention to complaints

    "I guess I should have given more weight to the individuals who indicated issues with the product," Tracey said. "Because the majority of the reviews were positive or mostly positive, I went with this product. However, some of the reviews I read indicated that the washer was rough on clothes (I agree) and that the washer balled up the clothes into tight wads producing many wrinkles (it does). Some of the reviews also indicated that the dryer takes a long time to dry (it does) and that it does not get out the wrinkles that the washer causes."

    Tracey said she wishes she could get her old washer and dryer back, even if they were less energy and water efficient.  Ryan, of Bullard, Tex., thinks new efficiency standards are why washing machines in general are giving consumers so much grief.

    "Washing machines built these days, which have to live up to governmental restrictions on water usage, aren't worth the price you could get for scrap metal for them," Ryan told ConsumerAffairs.com. "I've owned a Maytag front loader for five years and spent more than it is worth to fix it on multiple occasions. There is no way any modern day washing machine will ever work as well as older units because of governmental water restriction laws."

    Other appliances too

    Consumers also seem to have some issues with Maytag refrigerators. Kenneth of Katy, Tex., said he bought a Maytag French Door Refrigerator from Home Depot a little over four years ago.

    "About five months ago it started making a humming noise off and on, then the temperature started rising and everything was thawing out," Kenneth told ConsumerAffairs.com.

    Multiple service calls failed to locate the problem, though technicians ruled out a faulty compressor, saying a relay might be at fault.

    "Finally we were advised that it might be a fire hazard so we are leaving it unplugged," Kenneth said.

    Recalls

    Interestingly, Maytag recalled 1.6 million refrigerators in 2009 because of an electrical failure in the relay that turns the compressor on and off. The failure can cause overheating and pose a fire hazard.

    A year later, the Consumer Product Safety Commission announced the recall of 1.7 million Maytag dishwashers, saying an electrical failure in the dishwasher's heating element could pose a fire hazard.

    Like many U.S. manufacturers, Maytag in recent years has closed some of its American plants and shifted operations to Mexico. However, the company still operates a significant number of U.S. manufacturing plants.

    Regardless of the source of the problems, consumers seem increasingly frustrated that appliances that once worked extremely well in the past, don't always seem to now.

    "My husband and I purchased a Maytag Neptune washer and dryer in Oct. 2005," Mary, of Highland, Ind., told ConsumerAffairs.com. "The washing machine is shot. The repairman told us that the bearing assembly and seal, along with the stabilizer for the drum, needs to be replaced. The repairs would cost more than the $700 we spent on the washer. I spoke with Maytag, all they could do was offer an apology."

    Consumers continue to report problems with Maytag washers and dryers, refrigerators and dishwashers....

    Maytag, Samsung Washing Machines Recalled

    Fire Hazard in Front-Loading Machines

    March 21, 2007
    The U.S. Consumer Product Safety Commission has announced a recall of about 270,000 Maytag and Samsung front-loading washing machines because of a fire hazard.

    Water leakage onto the electrical connections to the washing machine's thermal sensor could cause an electrical short and ignite a circuit board, the agency said.

    Maytag has received five reports of incidents involving ignition in the circuit board. Samsung has received one report of an incident involving ignition in the circuit board. No injuries, fires or property damage outside the washing machine have been reported.

    The recall involves certain Maytag and Samsung brand front-load washers. The Maytag washers have model numbers beginning with MAH9700 or MAH8700. The Samsung model number WF306BHW or a model number beginning with WF316. Not all serial numbers are subject to the recall. The model and serial numbers are located on a tag at the bottom of the door opening. Maytag models with a serial number ending in the last two letters identified below are subject to the recall:

    2005GAGCGEGGGJGLGNGPGRGTGVGX
    2006JAJCJEJGJJJLJN

    Sample Maytag Serial Number: 10123456GN

    Samsung models with the six-digit number 100001 through 799999 prior to a letter at the end of the serial number are subject to the recall:

    Sample Samsung Serial Number: 230854AL300026B

    The machines were sold by major department and appliance stores nationwide from April 2005 through August 2006 for between $1,000 and $1,200.

    Consumers should immediately contact the firm for information on how to receive a free repair. Consumers should not return the washing machine to the retailer where it was purchased.

    Consumer Contact: For more information, consumers can call Maytag toll-free at (800) 868-5109 between 9 a.m. and 9 p.m. ET Monday through Friday, or go to Maytag's Web site at www.washerrecall.com - Samsung customers can call (800) 515-7902 between 9 a.m. and 9 p.m. ET Monday through Friday, or go to Samsung's Web site at www.Samsung.com/washerrecall

    Maytag, Samsung Washing Machines Recalled...

    Millions of Maytag, Jenn-Air Dishwashers Recalled

    February 1, 2006
    Maytag is recalling about 2.3 million Maytag and Jenn-Air brand dishwashers because of a fire hazard.

    Liquid rinse-aid can leak from its dispenser and come into contact with the dishwasher's internal wiring which can short-circuit and ignite, posing a fire hazard, the company said.

    Maytag has received 135 reports of dishwasher fires, resulting in product and/or property damage. Four injuries have been reported, including three reports of smoke inhalation and one serious hand laceration when operating a fire extinguisher to put out a fire in the dishwasher.

    The recall involves Maytag and Jenn-Air under counter or portable plastic tub dishwashers. The dishwashers have black, white, almond, bisque and stainless steel front panels. The following model and serial numbers are printed on a label located on the dishwasher's plastic frame on top of or to the left of the door opening. Consumers should contact Maytag to determine if their dishwasher is included in this recall.

    BrandModel numbers MUST
    begin with
    AND serial numbers MUST end
    with
    Maytag MDB3, MDB4, MDB5,
    MDB6, MDB7, MDB8,
    MDB9, MDBD, MDC3,
    MDC4, MDC5, DWU9
    SM, SQ, SS, SU, SW, SY, SZ, UB,
    UD, UF, UH, UK, UM, UQ, US, UU,
    UW, UY, UZ, WB, WD, WF, WH, WK,
    WM, WQ, WS, WU, WW, WY, WZ,
    YB, YD, YF, YH, YK, YM, YQ, YS, YU,
    YW, YY, YZ
    Jenn-Air JDB3, JDB4, JDB5,
    JDB6 JDB7
    UB, UD, UF, UH, UK, UM, UQ, US,
    UU, UW, UY, UZ, WB, WD, WF, WH,
    WK, WM, WQ, WS, WU, WW, WY,
    WZ, YB, YD, YF, YH, YK, YM, YQ,
    YS, YU, YW, YY, YZ

    The units were sold by department and appliance stores and by homebuilders nationwide from July 1997 through June 2001 for between $370 and $800.

    Consumers should immediately stop using these dishwashers, disconnect the electric supply by shutting off the fuse or circuit breaker controlling it and inform all users of the dishwasher about the risk of fire. Contact Maytag for either a free in-home repair, or a $75 cash back reimbursement following the purchase of a new Maytag, Jenn-Air, Whirlpool or KitchenAid dishwasher. Consumers should not return the dishwasher to the retailer where it was purchased, as retailers are not prepared to take units back.

    Consumer Contact: For more information, contact Maytag Corporation at (800) 675-0535 anytime, or visit the firm's Web site at www.repair.maytag.com

    The recall is being conducted in cooperation with the U.S. Consumer Product Safety Commission (CPSC).

    Maytag, Jenn-Air Dishwashers Recalled...

    Maytag Shareholders Approve Merger With Whirlpool

    The Maytag repairman will be lonely no more. By an overwhelming vote, Maytag shareholders have approved a proposal to join forces with rival appliance maker Whirlpool.

    Maytag said the proposal was ratified on a yes vote by nearly 70 percent of the voting shareholders. The proposal only required the approval of 50 percent of the shares outstanding.

    The merger is currently under review by the Justice Department. In order to facilitate the review, Maytag and Whirlpool have agreed not to close on their deal until February 27, 2006, unless the department concurs before then. Both companies say they believe the deal will be ratified in the first quarter of the year.

    Maytag is a $4.8 billion home and commercial appliance company focused in North America and in targeted international markets. The companys primary brands are Maytag, Hoover, Jenn-Air, Amana, Dixie-Narco, and Jade.

    By joining forces with Maytag, Whirlpool will hold about 46 percent of the market for major appliances, well ahead of General Electric, which currently controls about a quarter of the market. The acquisition is likely to get a close review by the U.S. Justice Departments anti-trust regulators.

    Maytag is based in Newton, Iowa, with about 20,000 employees. Whirlpool has 68,000 employees, and produces kitchen and household appliances under the Whirlpool, KitchenAid, Roper and Admiral brand names.

    Consumers writing to ConsumerAffairs.com have consistently complained about some Maytag appliances, including dishwashers and washing machines.

    In April of this year Maytag settled a consumer class action suit alleging odor, mold and mildew problems with Maytag Neptune Washers. More than two million consumers were included in the class, and may receive repair reimbursements, replacement costs up to $500, and/or washing machine purchase certificates up to $1000.

    Maytag Shareholders Approve Merger With Whirlpool...

    Maytag Washing Machine Recall

    September 27, 2005
    Maytag is recalling about 5,000 front-loading washing machines. If the front-load washer is operated at maximum load capacity, the spinner could malfunction and break apart, posing a safety risk to consumers.

    The recall involves white Maytag front-load washers with model number MAH9700 and a serial number from 10188468GA through 11683946GJ. The model and serial numbers are located inside the door opening and below the rubber boot.

    The units were sold at major department and appliance stores nationwide from April 2005 through May 2005 for about $1,300.

    Consumers should use care not to exceed the listed capacity of their machines, and should contact Maytag for a free in-home service call to replace the washer's control board.

    Consumer Contact: Consumers can contact Maytag at (800) 462-9267 anytime, or visit the companys Web site at www.maytag.com.

    The recall is being conducted in cooperation with the U.S. Consumer Product Safety Commission (CPSC).



    Maytag Washing Machine Recall...

    Whirlpool and Kenmore Dishwashers

    February 25, 2005
    About 162,000 Whirlpool and Kenmore dishwashers are being recalled. An electrical defect in the motor wiring poses a risk of the motor overheating and possibly catching fire.

    Whirlpool Corporation has received three reports of overheated wash motors. There are no reports of personal injury or property damage.

    The recalled products are Whirlpool brand and Kenmore brand (made by Whirlpool Corporation) under-the-counter, plastic tall tub dishwashers. The dishwashers come with black, white, biscuit, or stainless front panels. They have the following model and serial numbers located inside the tub on a tag near the left side of the door opening:

    Brand ProductModel Number Begins WithSerial Number Range
    Whirlpool®Under-the-counter plastic tall tub dishwashersDU1
    DUL
    GU1
    GU2
    GU6
    FR2200000 to FR2499999
    Kenmore®Under-the-counter plastic tall tub dishwashers665.143
    665.160
    665.163
    665.170
    665.173
    FR2200000 to FR4599999

    Department and appliance stores and homebuilders nationwide sold the dishwashers from June 2004 through January 2005 for between $350 and $600.

    Consumers with one of these dishwashers should immediately stop using it, disconnect the electric supply by shutting off the fuse or circuit breaker controlling it, and inform all users of the dishwasher not to use it due to the risk of fire.

    Call Whirlpool Corporation to schedule a free, in-home repair. Please have the serial number and model number of the dishwasher available for the call. Please do not return the dishwasher to the retailer where it was purchased, as retailers are not prepared to take them back.

    If you own a Whirlpool brand and Kenmore brand under-the-counter plastic tall tub dishwasher and have had service on your wash motor between August 2004 and January 2005, please call Whirlpool Corporation to determine if your unit is included in this recall and to schedule a free, in-home inspection.

    Call Whirlpool Corporation toll free at (866) 769-7260 anytime, or go to the firms Web site at repair.whirlpool.com.

    The recall is being conducted in cooperation with the U.S. Consumer Product Safety Commission (CPSC).



    Whirlpool and Kenmore Dishwashers...