a long history as an appliance manufacturer, starting as a washing
machine company in 1893. Since 2006, the company has been a
division of rival Whirlpool, and some consumers have noticed a
"I have been a loyal customer in the past with Maytag because
their products lasted forever," Carol, of Smyrna, Ga., told
ConsumerAffairs.com. "However, I purchased a Maytag dryer in 2005
and the control board has gone out twice since then, costing me
$270 for the first visit to have it repaired."
Down the tubes
Carol thinks Maytag's product and service has "gone down the
tubes," as she puts it, and she isn't alone. Laurie, of Port Saint
Lucia, Fla., says she purchase a 5.0 cubic foot Maytag Bravos
washer in January and is less than satisfied with the results.
"The machine tangles clothing into such a mess everything has to
be put in the dryer prior to hanging up to dry," she said. "Even
with the use of pre-treatment many stains remain on our clothing
and there are pin holes in cotton garments. This washer is now
leaving what appears to be streaks of rust on our clothing."
Tracey of Henderson, Nev., said she did extensive online
research last summer before selecting a Maytag Bravos. She saw
plenty of reviews from people who were happy with the machine, but
also from consumers like Laurie.
Should have paid more attention to complaints
"I guess I should have given more weight to the individuals who
indicated issues with the product," Tracey said. "Because the
majority of the reviews were positive or mostly positive, I went
with this product. However, some of the reviews I read indicated
that the washer was rough on clothes (I agree) and that the washer
balled up the clothes into tight wads producing many wrinkles (it
does). Some of the reviews also indicated that the dryer takes a
long time to dry (it does) and that it does not get out the
wrinkles that the washer causes."
Tracey said she wishes she could get her old washer and dryer
back, even if they were less energy and water efficient.
Ryan, of Bullard, Tex., thinks new efficiency standards are why
washing machines in general are giving consumers so much grief.
"Washing machines built these days, which have to live up to
governmental restrictions on water usage, aren't worth the price
you could get for scrap metal for them," Ryan told
ConsumerAffairs.com. "I've owned a Maytag front loader for five
years and spent more than it is worth to fix it on multiple
occasions. There is no way any modern day washing machine will ever
work as well as older units because of governmental water
Other appliances too
Consumers also seem to have some issues with Maytag
refrigerators. Kenneth of Katy, Tex., said he bought a Maytag
French Door Refrigerator from Home Depot a little over four years
"About five months ago it started making a humming noise off and
on, then the temperature started rising and everything was thawing
out," Kenneth told ConsumerAffairs.com.
Multiple service calls failed to locate the problem, though
technicians ruled out a faulty compressor, saying a relay might be
"Finally we were advised that it might be a fire hazard so we
are leaving it unplugged," Kenneth said.
Interestingly, Maytag recalled
1.6 million refrigerators in 2009 because of an electrical failure
in the relay that turns the compressor on and off. The failure can
cause overheating and pose a fire hazard.
A year later, the Consumer Product Safety Commission announced
recall of 1.7 million Maytag dishwashers, saying an electrical
failure in the dishwasher's heating element could pose a fire
Like many U.S. manufacturers, Maytag in recent years has closed
some of its American plants and shifted operations to Mexico.
However, the company still operates a significant number of U.S.
Regardless of the source of the problems, consumers seem
increasingly frustrated that appliances that once worked extremely
well in the past, don't always seem to now.
"My husband and I purchased a Maytag Neptune washer and dryer in
Oct. 2005," Mary, of Highland, Ind., told ConsumerAffairs.com. "The
washing machine is shot. The repairman told us that the bearing
assembly and seal, along with the stabilizer for the drum, needs to
be replaced. The repairs would cost more than the $700 we spent on
the washer. I spoke with Maytag, all they could do was offer an
Consumers continue to report problems with Maytag washers and dryers, refrigerators and dishwashers....