Frigidaire Reviews

Very disappointed with Frigidaire warranty service. My refrigerator is only 6 months old and has a serious issue where it freezes food and milk. Technicians came to my home 5 times but the problem was never fixed. One technician even mentioned a possible leak/hole and used temporary tape. After all this, the company refused further service and said the unit is fine. Poor support and no real solution.

Frigidaire Top Load Washer serial # KC51406736 model# FLVW7000AW Under Frigidaire manufacturer warranty until November 2026. 3 different repairmen to my home 5 different service repairs dates and still have not rectified the leaking. Purchased Oct. 2025. Delivered Nov. 5, 2025. Under manufacturer warranty until November 2026. Repairs replacement of 2 motherboards on two separate occasions. One float module valve replacement Nov. 24,2025. Dec 2, 2025. Jan 28, 2026. Feb. 11, 2026. March 9. 2026. Two repairman requested a total replacement as the machine is leaking badly from underneath. I keep getting horrible customer service from Frigidaire and they put me in a loop. Don't return my calls. They also don’t record service done somehow they blame the technician for not doing that. 2 week wait at best between service repairs. Now they're saying I need to have another repair 2nd opinion person out to my home. That'll be the 6th.

Strong, Professional Review (Recommended). Rating: ★☆☆☆☆ (would give zero if I could). I would rate zero if that were possible due to Electrolux/Frigidaire’s bait‑and‑switch handling of the so‑called Fit Promise program. The program is advertised as covering required cabinet modifications, yet when those exact modifications were needed, the claim was denied. I spent months attempting to resolve this in good faith—providing all requested documentation, invoices, and explanations.

I rarely leave reviews, but I feel like people should be aware of this experience. I purchased a brand-new refrigerator in February, and it was delivered on March 9, 2026. Almost immediately, I noticed it was louder than expected for a new unit, but the noise was inconsistent so I didn’t think too much of it. Fast forward to now — the refrigerator has completely stopped working.

Our brand new refrigerator stopped working, 600 dollars worth of food for Easter holiday went to trash! Getting a repair person from customer service through factory warranty took hours, since you deal with AI! They purposely designed to slow down the progress, since they already sold item, and got their Monday they don’t want to provide help! The appointment given finally for a week later! They supposed to come today at 7:30/9:30 AM! Time is 11 AM! Still no one called nor showed up! RUN! Don’t buy their refrigerator!

To the Frigidaire Corporate Team, I am writing this email to express my absolute rage and disappointment with the handling of my warranty claim. I have been without a functional cooktop for nearly a month, and the level of incompetence I have encountered is unacceptable for a brand-new appliance that failed after only two months. After an initial technician visit, I was told two parts were required for the repair. Since then, the process has been a total disaster: First Attempt: I waited 10 days only to receive one of the two necessary parts. Second Attempt: After calling to report the error, I was assured the correct part was coming. Instead, you sent the exact same part I already had. Third Attempt: I escalated this to a manager who promised to "expedite" the missing part. However, I was told I still have to wait another 7 to 10 business days.

My tenant's oven (new, purchased November 2025) was leaking a SIGNIFICANT amount of gas due to a recall that they have not properly communicated. Considering someone can be injured or kill from this, their response is very insufficient.

I received a dehumidifier and live it. My house gets sticky and muggy and it helps to keep den cooler and dry. I have hard wood flooring. Helps reduce moisture and don't have to worry about mold. Gives good air quality and it's energy efficient.

We bought over 6,000 of Frigidaire appliances in 5 months. What a mistake. If you have any issues, good luck getting anyone to come and fix. Frigidaire uses and pathetic, unprofessional, useless company called G&G Appliances to set up service calls. This is the worst company I've ever dealt with. Read their reviews. They were suppose to come between 3-6pm and got a text at 550pm saying they couldn't make it. Then, they never came the following week at the next appointment. Frigidaire doesn't stand behind their products.

I rarely leave long reviews, but this experience deserves to be shared so other customers know what they may encounter. Our issues began with the original refrigerator, which required repair. We scheduled service appointments, but the company canceled three repair appointments without notifying us. After repeatedly waiting at home for technicians who never arrived, we were eventually told the refrigerator could not be repaired. A replacement was then arranged, and the delivery problems began.