Frigidaire

I will never purchase Frigidaire again. Love the look and the initial performance of Gallery line. Purchased multiple appliances when moving to new home. Double ovens stopped working after 8 months. Called service and the nightmare began. One hour talking to a robot, then 2 service people in the Philippines. The 'supervisor' was rude and had no more information or authority than anyone else. It will be 3-5 business DAYS before I get a call from the 'expedited service team' re: who will call me about repair. No idea how long it will then take to get the repair people to my home. No apologies...This is the 'BEST they can do'. Sorry, but after the money spent, this is not good enough. AVOID FRIGIDAIRE at all costs...Wish I had known about the service and repair policies prior to purchase.

I manage properties for a living and dealing with manufacturer warranties is part of my job. The bar is quite low, as most companies don't make it efficient or easy to schedule technicians or honor their warranties. Frigidaire (Electrolux) takes it to a whole new level; it is by a long shot the most dishonest company I dealt with. Will make it difficult to schedule techs, techs will order major parts that are not needed and take them home, will take months to avoid resolving the issue and transferring the warranty responsibility to the seller (if you bought an extended warranty). Frigidaire is the worst. Avoid at all cost.

Purchased a Frigidaire French door refrigerator. With 4 months of issues I finally got Frigidaire to replace thru Lowes where it was Purchased. Lowes will now pick up refrigerator but I need to PURCHASE a new frigerator. When they process the returned one, then they will give me a refund. So I have to pay for 2 refrigerators. Really???? Electrolux the parent company of Frigidaire after 3 attempts to fix it just gave up. No more calls or any ideas as to how to fix the problem.

We are two working adults in my home and I was so pleased to buy a beautiful big fridge, my happy bubble was burst 19 months after purchase and the fridge is dead, biggest disappointment I’ve experienced in appliance so far. The price was a whooping $ 2500 but in reality they should price it with the amount of an extended warranty cost cause that’s just misleading clients that trust their Brand. So story short, I did not purchase an extended warranty cause I just didn’t have that extra money and 7 months after it expired it died. Almost has me theorizing that when a sale is made without extended warranty a self-distruct signal is sent to activate anytime after the factory 12 month warranty! Seriously what a disappointment “FRIGIDAIRE”.

Avoid this brand! I purchased a Frigidaire Dehumudifier in July 2021 for $435.00. This week it started overflowing onto the floor with no warning. As I purchased an Extended Warranty at the time of purchase to take me to July 2025, I was not worried. Sadly I have been scammed. The Frigidaire/Electrolux Canada people advised me that they had sometime earlier unilaterally cancelled my Extended Warranty. They offered to refund that, but I was out of luck as to the cost of the repairs. This is outrageous. They take the money for a nonexistent Extended Warranty and then as soon as it is required, they cap their expense at the purchase price of the Extended Warranty. And why didn't they contact me earlier with a refund? Avoid this brand!

I ordered my fridge just as the covid pandemic was ending. It took ~10 months to get it after 5: 2-month delays. Frigidaire likely cut corners to get it to me. Once I received the fridge, I had to get a technician out there because there was an issue with the drawer....13 months (12 month warranty of course) after it was delivered the fridge stopped cooling. We thought it was the freezer but it was the refrigerator component also. We had to toss ~$300 worth of food. I chatted with Frigidaire customer service and explained the issue. At the end of the conversation, Frigidaire said they would pay for the technician. When the technician showed up, they said they have not received any word from Frigidaire. After I paid, I contacted Frigidaire again and explained the issue. They had no history of chats. So they can basically say anything they want and then when it is time to pay the bill, they will stick the customer with the bill. That is not a good policy.

I got a new side by side refrigerator on May 22 2023. It was delivered and plugged in. It never got cold. Called the company. They sent a repairman. I was told it had no refrigerant. It left the factory with none. They came back a few days later and fixed that. It ran for about a week. Then the high temp light started beeping. Called Frigidaire. They said they would send me a compressor. Package came. It was a door gasket. Called Frigidaire. Told them what I got. They said they would send a compressor next day delivery. They did. Repairman came. Said it didn't need a compressor. He did something and got it taken care of. Ran for another week. High temp light beeping again.

I purchased a Frigidaire Solid service induction cook top from Electronic Express. It was installed in February 2023 with an error code of CO22. It was working but on some of the time. I called Frigidaire in February and 2 weeks later they sent our Dr. Appliance. It's now July 11 2023 and 7 visits later and 3 parts replaced and it still doesn't work. The techs they send have blew circuits in my house and no one even wants to discuss that issue. I have been extremely patient with dr. appliance and frigidaire thru this entire process and now they want to tell me my warranty is up and they will come out one more time. I would NEVER recommend buying Frigidaire to anyone EVER!

Requested service on my refrigerator through my extended warranty. An appointment was scheduled for 7/7/23 between 8am and 5pm. They never showed. Spent hours trying to call them and Frigidaire. A new appointment with a different company was scheduled for 7/10/23 between 8 and 12pm, at 8:30 am when I called the company to confirm the call would go to a full voicemail box. Call Frigidaire and they said that was not the company. They gave me the incorrect info. Gave me the new company and after trying to call them 3x someone finally answered and said they were coming between 3pm and 7pm and they did not have my correct phone number. Now I have taken 2 days off from work for this and still not confident they will show up later today.

There were all Frigidaire appliances in our home when we bought it. Within 2 months our microwave was making snap noises behind the panel. They sent techs out twice and the 3rd tech caught it on fire.