Frigidaire Reviews

Our new Frigidaire refrigerator, delivered in February, stopped working on 8/31. Three weeks later we're still without a working fridge and still without the part needed to fix it. Customer service gave contradictory answers about who was responsible for ordering that part. One rep told me the part would arrive within a day and repair could be scheduled for 9/11. The next day, another rep told me Frigidaire never orders service parts. I've spent hours on hold and on chat (waits of 20 and 27 minutes) and only learned anything after repeated calls. A rep finally agreed to order the part himself on 9/11, but ten days later there is still no part, no tracking number and no repair date. We cook fresh food for our family several times a day, and doing without a fridge for this long has been a real hardship. A six-month-old appliance shouldn't take this long to fix and a multinational corporation like this should care more about maintaining good customer relations.

Refrigerator stopped working after 10 months. It is still under warranty. We are going on one month and still no one who will repair it. They are passing the buck on who is responsible for ordering the parts. They do not return the phone calls. They put you on long holds and you never get anywhere with them. They told us the part we need is not in stock and they have to call around to other places to try to find it. This is one month after we put in a request to have the part ordered and have someone come out and fix it. We will never buy anything from them again. They are rude, condescending, uncooperative, and they just don’t care about the customer.

If there was a way to leave 0 stars, I would. Bought an entire set in March of this year with a 1 year warranty. 3 weeks ago the compressor went out on my fridge. Tech came out and started making excuses the minute he walked in my front door as to why he would not be able to fix the unit. He hadn't even seen it yet. Finally gets to the fridge, opens the motherboard housing and finds a single dead bug in the plastic around the motherboard. No evidence of anything living or having lived on the motherboard. Immediately says that the warranty is voided due to a bug infestation.

Please reframe from buying Frigidaire products. I purchased a Frigidaire dishwasher from Home Depot and about 6 months it stopped working, doesn't drain. I called two months ago and they kept schedulling a company called (AG) ACT SERVICES VA INC, who have no customer service focus just like Frigidaire. They started visiting the dishwasher since July 14th and up to today 9/15/2026, they cannot fix the dishwasher. I tried calling their corporate office, left a message, no one called back, I sent an email to their CEO and one of their corporate representative, no one replied nor call back. This is a rental home and imagine what I am going through with the tenants.

I built a new home five years ago and decided to go with Frigidaire products in my kitchen. That includes a microwave, a dishwasher and a gas stove. Here I am five years later and I replaced every one of those products already. The dishwasher started the leak. The microwave the paint is peeling off in the inside. And the gas stove kept popping noise till the oven completely stopped.

I bought #FRSS2623AS refrigerator. I've had nothing but problems. Poor ice maker function, refrigerator temps up and down. Then whole refrigerator quit. I bought April 2026. Can't get warranty service man.

Brand new fridge, left plug in 42 days. Fridge was hot on the inside. Clearly it doesn't work. Called up frigid air, told him what was happening. They said somebody will call me right back to fix the problem. It's now coming up onto a week and a 1/2. No calls no nothing. I will never buy frigid air product ever again. FU.

As of today, August 27, 2026 I have not heard back from the customer service department. On August 3, 2026 we purchased a frigidaire induction stove from Lowe's, item number GCFI3030BF for $1,399.00. It was delivered on August 13, 2026. When it was delivered we did not realize the air fryer basket was missing. On Monday August 24, 2026 I called customer service at 800-374-4432 to request the basket be sent to me. The representative, Violet, would not listen to me. She continued to speak from her script and not hear what I was saying. I asked a number of times if I could speak to her supervisor and she refused to transfer me.

This actual review is “0” ZERO!! Delivered 7/2/26. On 8/24/26 - JUST 7&1/2 weeks the refrigerator completely shut down and will not go on! Luckily, the following day a certified repair company in my area was able to be scheduled to assess. The assessment - DOA , the main electrical board dead! And the tech also said, “It may be more, the dead main board may not be the only thing wrong.” I have been on the phone for 3 straight days and from what I am told, between the part being ordered (3-5 business days) and then the availability of the tech and then who knows if it will work!! THIS IS A DISGRACE!

Frustrating Warranty Experience. I am extremely disappointed with my recent experience with Frigidaire's warranty replacement process. I contacted customer service on August 11 regarding a replacement window air conditioning unit. After being transferred to the warranty department, I was told that the replacement had been placed on August 5 and that it would be delivered within 7–10 business days, with tracking information provided once it shipped. I was also given ticket number **.

If I could rate my “return” experience a negative number I would. Their returns dept is by far the worst I’ve ever HEARD of. I received a confirmation email today…with the start of this return happening on 7/2/26. I was forced to send their 4 required documents between 5 and 10 times EACH.

We purchased this refrigerator only three months ago, and it has already started making a loud noise from the back. I have tried calling customer service multiple times to request that a technician come and inspect the refrigerator. Unfortunately, I have not received any assistance. On several occasions, the representatives either disconnected the call or promised that a technician would be sent, but no one ever arrived. Because I was told that a technician would be coming, I had to take several days off from work to be home for the service appointments. Each time, no one showed up, and I never received any notification or explanation. I am very disappointed with both the product and the customer service. I would like this issue resolved as soon as possible by having a qualified technician inspect and repair the refrigerator, or by providing another appropriate solution.

Had oven installed May 05 2026. Oven has given me nothing but trouble since. First the broiler died while the rest of the oven worked. Tech came out and reset the relay. Oven worked briefly and the whole thing died. Now I have an expensive clock/timer. Frigidaire is slow as molasses getting the parts to repair as I believe they are running the warranty out. Honestly for how ever much use I got out of it, I would just as soon get a refund and buy another brand. I am ready to start calling consumer agencies to report this.

I have a client in Daphne AL. I used a water based cleaner and it messed up the fingerprint stuff on the door. I had to order a whole new panel. Getting customer service is a JOKE. No one answers online chat. No one answers phone or returns email.

Terrible company, do yourself a favor. Never deal with Frigidaire parts. Nothing but a scam. Ordered Frigidaire Drawers from Canada 🇨🇦. There were no specifications or the price for Canada in US dollars until it's paid. It's crazy how difficult it is to cancel the order, even right away. They live by scams.

We have a Frigidaire Gallery Refrigerator. There is a small bracket (maybe a 10 cent piece of plastic) that holds the mullion hinge pin which supports the door. We have one of these pieces crack. While trying to replace, i saw many comments online where others have the same issue. There is no part replacement. I talked to Frigidaire and they stated that they get at least two of these part requests daily. Their suggestion is to replace the entire door, instead of providing this small bracket. Unbelievable. Putting profits over customer satisfaction. Never buying from Frigidaire again!!!

*1 Star - DO NOT BUY - $2000 Fridge Dead in 12 Months*. Bought Frigidaire FRSS2623AS in 2025. Absolute garbage. At exactly 11 months the control board 242115631 in the door died. No power surge, no storm, nothing. One day the display just started blinking "message" and then the whole panel went black. Fridge stopped cooling. Lost $400+ in groceries. Technician came out and said this is a known defect. The door control board has cheap capacitors that fail in 8-12 months, especially in Florida humidity. He called it "infant mortality" and said he replaces these boards constantly on 2024-2025 models. Frigidaire cheaped out on parts.

I ordered a microwave with installation from Frigidaire, and instead of them some third company was delivering it, causing me a lot of problems, rescheduling last moment and etc etc. When I called to Frigidaire to ask them for help with THEIR RESPONSIBILITY of delivering and installing microwave, as I've paid THEM, they were extremely rude and basically told me there's nothing they can do and to politely ** off. Incredible. How you can trust big names in the market after such interactions!

I bought a Gallery side-by-side refrigerator September 2025 from Home Depot. This is the WORST product I have ever bought and I’ve had many over the years. I’ve already had 4 service calls to repair the ice maker. It didn’t make ice from the very beginning. They replaced ice maker in January 2026, 4 months after buying it and 2 additional service calls. Well, the ice maker stopped again and now it needs a new heating element so the line froze, no ice. They need to replace it but, I DO NOT was another Frigidaire refrigerator. They took my money for his piece of junk!! One thing I can say is that they have a good service department but I’m done!!! 😡

Bought a brand new Frigidaire refrigerator side by side freezer with ice maker/water. Bought it in December of 2024. Received it January 6th 2025. It always made squeaky noise when the ice was being dumped but we just ignored it but now it's really bad and it runs and then it don't run and then it gets really loud and we have to shut it off... I believe there was a recall on these so when I called in customer service told me that my serial and model number didn't match any recalls. Well I believe that's totally b******* because this is doing exactly what the recall was. They did not stand behind it. They would not send anybody here unless it cost me $350 for them to come here and diagnose. Never will buy Frigidaire again.

I wish I could leave negative stars. Brand new refrigerator went out after 1.5 years. Was expected to pay $350 for them to come out and fix it. Upon agreeing it was ridiculous I should have to pay for a crap product, their technician then came into my home and used some sort of torch and blew black soot all over my home and just abruptly left saying he had somewhere else to be and needed to get a part. It is everywhere in my kitchen, my dishes, shelves, counters, the hallway, picture frames, the baseboards, my bathroom, shower, toilet, my bedroom, my clothes, my bed, the floor. Everything is covered in this black substance. There is no wiping it up, it just makes more of a mess. It’s going to require professional cleaners to come in and fix this mess.

We purchased a Frigidaire refrigerator, nothing but Junk!! The first month, nothing but problem after problem! It's just ridiculous how the government allows these companies to rip off consumers! I purchased an extended warranty, that of course, was a waste! There's always the small print so that they can get away with taking more of your money! Within the first month, the refrigerator stopped working. Unbelievable, they would not replace it!! We went weeks without one until they were able to get the parts. Never, Ever again!!!

Purchased a microwave which is still under warranty. Have had it for nine months and the light that illuminates the cooktop underneath stopped working. They don’t have technicians for microwaves. They offered a buy back. However, I still have to pay for removal of old unit, installation of new one, delivery and haul away which costs almost $220 out of my pocket for a unit that that’s under warranty. Why bother having one at all. I shouldn’t have to pay anything if the unit is under warranty.

Very disappointed with Frigidaire warranty service. My refrigerator is only 6 months old and has a serious issue where it freezes food and milk. Technicians came to my home 5 times but the problem was never fixed. One technician even mentioned a possible leak/hole and used temporary tape. After all this, the company refused further service and said the unit is fine. Poor support and no real solution.

Frigidaire Top Load Washer serial # KC51406736 model# FLVW7000AW Under Frigidaire manufacturer warranty until November 2026. 3 different repairmen to my home 5 different service repairs dates and still have not rectified the leaking. Purchased Oct. 2025. Delivered Nov. 5, 2025. Under manufacturer warranty until November 2026. Repairs replacement of 2 motherboards on two separate occasions. One float module valve replacement Nov. 24,2025. Dec 2, 2025. Jan 28, 2026. Feb. 11, 2026. March 9. 2026. Two repairman requested a total replacement as the machine is leaking badly from underneath. I keep getting horrible customer service from Frigidaire and they put me in a loop. Don't return my calls. They also don’t record service done somehow they blame the technician for not doing that. 2 week wait at best between service repairs. Now they're saying I need to have another repair 2nd opinion person out to my home. That'll be the 6th.

Strong, Professional Review (Recommended). Rating: ★☆☆☆☆ (would give zero if I could). I would rate zero if that were possible due to Electrolux/Frigidaire’s bait‑and‑switch handling of the so‑called Fit Promise program. The program is advertised as covering required cabinet modifications, yet when those exact modifications were needed, the claim was denied. I spent months attempting to resolve this in good faith—providing all requested documentation, invoices, and explanations.

I rarely leave reviews, but I feel like people should be aware of this experience. I purchased a brand-new refrigerator in February, and it was delivered on March 9, 2026. Almost immediately, I noticed it was louder than expected for a new unit, but the noise was inconsistent so I didn’t think too much of it. Fast forward to now — the refrigerator has completely stopped working.

Our brand new refrigerator stopped working, 600 dollars worth of food for Easter holiday went to trash! Getting a repair person from customer service through factory warranty took hours, since you deal with AI! They purposely designed to slow down the progress, since they already sold item, and got their Monday they don’t want to provide help! The appointment given finally for a week later! They supposed to come today at 7:30/9:30 AM! Time is 11 AM! Still no one called nor showed up! RUN! Don’t buy their refrigerator!

To the Frigidaire Corporate Team, I am writing this email to express my absolute rage and disappointment with the handling of my warranty claim. I have been without a functional cooktop for nearly a month, and the level of incompetence I have encountered is unacceptable for a brand-new appliance that failed after only two months. After an initial technician visit, I was told two parts were required for the repair. Since then, the process has been a total disaster: First Attempt: I waited 10 days only to receive one of the two necessary parts. Second Attempt: After calling to report the error, I was assured the correct part was coming. Instead, you sent the exact same part I already had. Third Attempt: I escalated this to a manager who promised to "expedite" the missing part. However, I was told I still have to wait another 7 to 10 business days.

My tenant's oven (new, purchased November 2025) was leaking a SIGNIFICANT amount of gas due to a recall that they have not properly communicated. Considering someone can be injured or kill from this, their response is very insufficient.

I received a dehumidifier and live it. My house gets sticky and muggy and it helps to keep den cooler and dry. I have hard wood flooring. Helps reduce moisture and don't have to worry about mold. Gives good air quality and it's energy efficient.

We bought over 6,000 of Frigidaire appliances in 5 months. What a mistake. If you have any issues, good luck getting anyone to come and fix. Frigidaire uses and pathetic, unprofessional, useless company called G&G Appliances to set up service calls. This is the worst company I've ever dealt with. Read their reviews. They were suppose to come between 3-6pm and got a text at 550pm saying they couldn't make it. Then, they never came the following week at the next appointment. Frigidaire doesn't stand behind their products.

I rarely leave long reviews, but this experience deserves to be shared so other customers know what they may encounter. Our issues began with the original refrigerator, which required repair. We scheduled service appointments, but the company canceled three repair appointments without notifying us. After repeatedly waiting at home for technicians who never arrived, we were eventually told the refrigerator could not be repaired. A replacement was then arranged, and the delivery problems began.

I bought a new construction house that came with all Frigidaire appliances. Everything is cheap and nothing but problems. The customer service is much worse than the products. I have no idea how they can stay in business.

Frigidaire refrigerator, four years old. The drawer panel shorted out and went on fire. Thank goodness we were home. Frigidaire refuses to do anything because it’s out of warranty. DO NOT BUY FRIGIDAIRE.

I’ve been waiting for almost a month for filters. First tracking they sent was with Fedex which didn’t work. I got in touch with them and found out it was with UPS. Which never arrived. They finally had to order more for me and when I asked for expedited shipping they disconnected me.

Don’t buy anything from Frigidaire; my stove was broken from day 1. They “fixed” it 7 times, including replacing then fixing that unit. Now they want 300 dollars for a part and they won’t warranty the part if I buy it and it’s bad. No warranty, I think that’s a bad company, but I can buy the part from a 3rd party with a 90-day warranty. Makes no sense. Stay away.

Absolute garbage company and product. DO NOT BUY FROM THEM!!!! We have had issues for over a year (bought in Nov 2024). Now of our microwave/oven just randomly completely shut off. Happens sometimes multiple times a day. They have been out probably over 7 times. And many times it just gets worse. Every time we call they say they will send someone out before they deem it unfixable. After over a year and many many people coming out (often rescheduling at the last minute after we moved our day around for them to come, as me and my husband both have jobs- crazy concept I know), I would think it would be deemed as unfixable. They are the absolute worse company. Don't ever ever ever buy from them. All I want is my money back so I can buy from a different company.

We purchased a new side-by-side Frigidaire refrigerator in Dec. 2022 during the covid shortage. It was the only brand in stock at the time. I guess that the known issues would be a good indicator of why. From day 1 the ice machine would not operate properly. Additionally, the fridge side freezes food at random, no matter the temperature setting. It loves to destroy lettuce and other fresh veggies.

Garbage. Back ordered, nobody cared to tell me. When finally delivered it was delivered 2 hours late, nobody cared to tell me. I had it installed myself. Within one week the control panel was not working properly. They set up a service call. Technician supposed to arrive in 4 days. Got message the day before they would not be arriving for another 8 days. Returning the product. Beyond frustrated. I am certain the return process is going to be hell but I just want an appliance that works properly and a company I can count on. So disappointing. Don't waste your money or time like I just have.