Frigidaire Reviews

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About Frigidaire

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Frigidaire produces household appliances and kitchen equipment. Its offerings include refrigerators, ranges, dishwashers and small appliances. Frigidaire creates kitchen and laundry solutions with practical features for everyday home use.

Pros
  • User-friendly and easy to clean
  • Good value for the price
Cons
  • Frequent repairs needed
  • Customer service challenges

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Frigidaire Reviews

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    Staff

    Reviewed May 8, 2026

    Very disappointed with Frigidaire warranty service. My refrigerator is only 6 months old and has a serious issue where it freezes food and milk. Technicians came to my home 5 times but the problem was never fixed. One technician even mentioned a possible leak/hole and used temporary tape. After all this, the company refused further service and said the unit is fine. Poor support and no real solution.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 2, 2026

    Frigidaire Top Load Washer serial # KC51406736 model# FLVW7000AW Under Frigidaire manufacturer warranty until November 2026. 3 different repairmen to my home 5 different service repairs dates and still have not rectified the leaking. Purchased Oct. 2025. Delivered Nov. 5, 2025. Under manufacturer warranty until November 2026. Repairs replacement of 2 motherboards on two separate occasions. One float module valve replacement Nov. 24,2025. Dec 2, 2025. Jan 28, 2026. Feb. 11, 2026. March 9. 2026. Two repairman requested a total replacement as the machine is leaking badly from underneath. I keep getting horrible customer service from Frigidaire and they put me in a loop. Don't return my calls. They also don’t record service done somehow they blame the technician for not doing that. 2 week wait at best between service repairs. Now they're saying I need to have another repair 2nd opinion person out to my home. That'll be the 6th.

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      Customer ServiceCoverageSales & MarketingPricePunctuality & SpeedStaffRatesTransparencyResolutionHonesty & Transparency

      Reviewed April 24, 2026

      Strong, Professional Review (Recommended). Rating: ★☆☆☆☆ (would give zero if I could). I would rate zero if that were possible due to Electrolux/Frigidaire’s bait‑and‑switch handling of the so‑called Fit Promise program. The program is advertised as covering required cabinet modifications, yet when those exact modifications were needed, the claim was denied. I spent months attempting to resolve this in good faith—providing all requested documentation, invoices, and explanations.

      Instead of a transparent review, I was repeatedly given inconsistent responses, told everything was complete, then later declined with shifting explanations. Requests for a clear complaints or escalation process led nowhere, which felt like deliberate delay in hopes I would simply go away. If electing not to honor an “up to $300” rebate is worth the volume of honest reviews I will be leaving, that is ultimately Electrolux’s decision. Unfortunately, this experience has significantly eroded my trust in the brand.

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      Customer ServicePunctuality & SpeedRefunds & PayoutsMaintenanceStaff

      Reviewed April 18, 2026

      I rarely leave reviews, but I feel like people should be aware of this experience. I purchased a brand-new refrigerator in February, and it was delivered on March 9, 2026. Almost immediately, I noticed it was louder than expected for a new unit, but the noise was inconsistent so I didn’t think too much of it. Fast forward to now — the refrigerator has completely stopped working.

      The bigger issue has been the customer service. I was initially told I would have to pay for a service call on a product that is basically brand new. After pushing back and tracking down the correct contact number, I was finally able to schedule a technician — but not until Monday. That leaves me days without a working refrigerator and no place to store my food, which will likely all go to waste.

      To make matters worse, I was told the technician may not even show up unless they call to confirm — and the number provided goes unanswered with a full voicemail box. I also asked about any kind of compensation for the inconvenience and food loss, and was told nothing could be done because I’m outside of a 10-day window. This has been extremely frustrating. A new appliance should not fail this quickly, and customers shouldn’t be left without solutions or support when it does. I would strongly encourage others to consider this before making a purchase.

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      Customer ServicePricePunctuality & SpeedMaintenanceStaff

      Reviewed April 7, 2026

      Our brand new refrigerator stopped working, 600 dollars worth of food for Easter holiday went to trash! Getting a repair person from customer service through factory warranty took hours, since you deal with AI! They purposely designed to slow down the progress, since they already sold item, and got their Monday they don’t want to provide help! The appointment given finally for a week later! They supposed to come today at 7:30/9:30 AM! Time is 11 AM! Still no one called nor showed up! RUN! Don’t buy their refrigerator!

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      Customer ServicePunctuality & SpeedMaintenanceStaff

      Reviewed March 30, 2026

      To the Frigidaire Corporate Team, I am writing this email to express my absolute rage and disappointment with the handling of my warranty claim. I have been without a functional cooktop for nearly a month, and the level of incompetence I have encountered is unacceptable for a brand-new appliance that failed after only two months. After an initial technician visit, I was told two parts were required for the repair. Since then, the process has been a total disaster: First Attempt: I waited 10 days only to receive one of the two necessary parts. Second Attempt: After calling to report the error, I was assured the correct part was coming. Instead, you sent the exact same part I already had. Third Attempt: I escalated this to a manager who promised to "expedite" the missing part. However, I was told I still have to wait another 7 to 10 business days.

      I am tired of getting the runaround. Every time I call, no one is held accountable, and I am left with a useless appliance and a kitchen I cannot use. At this point, your warranty process is a failure. If this is how Frigidaire treats its customers, I will never purchase another product from your brand, and I will be sharing this experience on every review platform available. I expect an immediate resolution—either the correct part overnighted to my home or a full replacement of the unit.

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      Customer Service

      Reviewed March 27, 2026

      My tenant's oven (new, purchased November 2025) was leaking a SIGNIFICANT amount of gas due to a recall that they have not properly communicated. Considering someone can be injured or kill from this, their response is very insufficient.

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      Staff

      Reviewed March 24, 2026

      I received a dehumidifier and live it. My house gets sticky and muggy and it helps to keep den cooler and dry. I have hard wood flooring. Helps reduce moisture and don't have to worry about mold. Gives good air quality and it's energy efficient.

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      Customer ServiceCoveragePunctuality & SpeedStaff

      Reviewed March 18, 2026

      We bought over 6,000 of Frigidaire appliances in 5 months. What a mistake. If you have any issues, good luck getting anyone to come and fix. Frigidaire uses and pathetic, unprofessional, useless company called G&G Appliances to set up service calls. This is the worst company I've ever dealt with. Read their reviews. They were suppose to come between 3-6pm and got a text at 550pm saying they couldn't make it. Then, they never came the following week at the next appointment. Frigidaire doesn't stand behind their products.

      We bought an oven that after the first month started to have dark marks near control panel that smelled like metallic. I was told cosmetics is only covered for 30 days, yet this is a metallic smell when we wipe this off. I've never had an oven that has done this so stay clear of stainless steel ovens. We called frigidaire 3 times, put on problem tickets over 5 months and now We were pushed off to deal with G&G appliances. We will be writing letters to the consumer protection board, attorney general's office and any other outward facing company to ensure others buy anything other than frigidaire. DISGUSTED!

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      Customer ServicePunctuality & SpeedRefunds & PayoutsStaffTransparencyFollow-Through

      Reviewed March 16, 2026

      I rarely leave long reviews, but this experience deserves to be shared so other customers know what they may encounter. Our issues began with the original refrigerator, which required repair. We scheduled service appointments, but the company canceled three repair appointments without notifying us. After repeatedly waiting at home for technicians who never arrived, we were eventually told the refrigerator could not be repaired. A replacement was then arranged, and the delivery problems began.

      Delivery attempt #1: The refrigerator arrived without the required pairing kit, making installation impossible. Delivery attempt #2: The refrigerator arrived scratched and visibly damaged. The damage should have been identified during quality inspection, yet the unit was packaged and delivered in that condition. See pictures! At that point, a manager named Mary M assured us she would personally monitor the order to ensure there would be no further issues. Unfortunately, not only did the issues continue, but not once did she follow up to provide updates or demonstrate the level of customer service that had been promised. Delivery attempt #3: The wrong refrigerator model was delivered. The model number on the invoice did not match the model number on the refrigerator itself.

      Throughout this process, we lost multiple days sitting at home waiting for repair appointments or deliveries that either never happened or resulted in units that could not be installed. To make matters worse, the 10% refund that was offered was initially issued incorrectly, which required additional follow-up to have it corrected.

      After all of these issues and repeated quality control failures, the situation was finally resolved this past Friday when the correct refrigerator was delivered and installed. Once again no follow-up or follow through from Mary! Terrible customer service! While I appreciate that the matter was eventually resolved, the overall experience was extremely frustrating and time-consuming. Better communication, quality control, accountability, and respect for customers’ time would have prevented most of these issues. Never again will I purchase anything from them!

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      Frigidaire Company Information

      Company Name:
      Frigidaire
      Year Founded:
      1918
      Website:
      www.frigidaire.com