HostGator Reviews

HostGator Reviews

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Overall Rating2.4 out of 5
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About HostGator Reviews

HostGator is a web hosting platform with prices starting at $2.75 per month. Customers receive access to a multitude of website hosting options, including shared hosting and WordPress hosting. All sites come with a 99.9% uptime guarantee, free site transfers and free SSL certificates. Customers also receive a free domain for a year.

Pros & Cons


  • Low prices
  • Many options
  • Uptime guarantee
  • Free domain for a year


  • Limited backups
  • No staging

Bottom Line

HostGator offers many hosting options and features, including unlimited storage and low prices. Some packages have restrictions on staging and backups, but most customers will find its solutions fit their needs and budget.

What is HostGator?

HostGator is a website hosting company that offers services for individuals and businesses. It was founded in 2002 and has built out a massive portfolio of options and features for customers, ranging from domain name purchases to SEO tools.

HostGator offers many additional features, including one-click WordPress transfers, a free domain for a year, one-click app installs, unlimited storage and more.

Prices are pretty low for most hosting services, although some of the features are limited. For example, only one week of backup is available at a time. Stage cloning is also not available, which may be frustrating for some individuals.

How does HostGator work?

With HostGator, customers first need a domain name, which is free for a year for customers. After this is secured and registered, customers can use HostGator to host or create their website.

In some cases, users might prefer to build their website through HostGator’s services. Others will appreciate its WordPress abilities, including its one-click transfers and variety of customization options. You can browse HostGator’s tutorials to understand how to best launch and maintain your new website.

Each hosting type, which includes Shared, WordPress, VPS and dedicated hosting, has a few plans and pricing options. Some also include additional features, like free credit toward Google Ads and logo makers.

HostGator plans

HostGator has a few different plan options suited for different purposes. For example, Shared Hosting (one of its most popular plans) has three options: Hatchling, Baby and Business plans. The Hatchling plan starts at $2.75 per month and includes one website. The Baby plan starts at $3.50 per month and offers unlimited websites. The Business plan starts at $5.25 per month and comes with additional features like SEO tools, dedicated IP and more.

The rest of the hosting plans have three options as well, each with its own pricing and features included:

Website Builder
The Website Builder plans are designed to help create online stores. The three plans are Express Start, Express Site and Express Store, and they vary in the number of email campaigns per month and the number of products that can be added to the store. Prices start at $3.84 a month for the Express Start Plan, $5.99 a month for the Express Site plan and $9.22 a month for the Express Store plan.
WordPress Hosting
WordPress hosting lets you use the many features of WordPress through HostGator. Plans start at $5.95 a month for the Starter Plan, $7.95 a month for the Standard Plan and $9.95 a month for the Business Plan. More expensive plans let you run more sites and handle more visitors.
Dedicated Hosting
This plan gives you high levels of customization and flexibility with your own server. Prices vary depending on the speed and space available on the server. The Value Server plan starts at $89.98 a month, the Power Server plan starts at $119.89 a month, and the Enterprise Server plan starts at $139.99 a month.
VPS Hosting
HostGator’s Virtual Private Server Hosting sets up a virtual server that lets you easily scale up your virtual presence. HostGator offers three VPS Hosting plans: Snappy 2000 (starts at $19.95 a month), Snappy 4000 (starts at $29.95 a month) and Snappy 8000 (starts at $39.95 a month).
Reseller Hosting
Reseller Hosting lets you sell HostGator plans to your clients in return for a part of the proceeds. The three plans vary based on available disk space and bandwidth. The Aluminum Plan starts at $19.95 a month, and the Copper and Silver Plans start at $24.95 a month.

HostGator prices

Prices for service start at $2.75 per month for Shared Hosting. Customers who want to build their own website through its drag-and-drop service will pay at least $3.84 per month. Dedicated Hosting, its most expensive option, starts at $89.98 per month and comes with total server control.

These are all introductory offers, and prices will likely rise after the first year of service. In fact, many reviews on ConsumerAffairs mention increasing prices and unclear terms of future pricing information.

HostGator FAQ

Can I transfer my existing website to HostGator?
Yes. HostGator offers free content migration services within 30 days of service. Customers can also transfer their websites themselves.
What is HostGator’s bandwidth?
It depends on the type of hosting. WordPress, shared, dedicated and cloud hosting have unlimited bandwidth policies.
Will my HostGator site be secure?
Yes. All sites include a free SSL for the first 90 days of service. The free SSL certificate will automatically be available to every domain and subdomain for new and existing cPanel platform customers.
How do I create a website on HostGator?
The company’s Website Builder tool lets you create and launch a website in no time and includes additional features like logo makers and image libraries.

Is HostGator good?

HostGator offers many hosting options and features, ranging from unlimited storage with WordPress and Shared sites to SEO and logo optimization tools. Many of its introductory prices are appealing to new customers, although prices will likely rise after a year of service.

In some cases, customers might find its services don’t cover all of their needs, like those who need clone staging or unlimited backups — but for those who want support in creating and hosting a website or need unlimited bandwidth and storage for their site, the many features and benefits of these plans are very attractive.

HostGator Reviews

ConsumerAffairs has collected 145 reviews and 420 ratings.

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Page 1 Reviews 0 - 10

Reviewed Aug. 16, 2023

I have been with HostGator for 3 years on the Business plan, they did some updates on there server and now my website keeps going down with a message stated: error connect time out. I have contacted their help desk more than 20 times with in the past 3 weeks, and my site still keeps going down then back up after 5 mins making my website unusable, I have lost a lot of business because of this. Their help desk and server team have told me they don't see anything wrong on their side. Troubleshooting steps taking on my end: I have disable all plugins, created a whole new WP site, rebuilt the database and nothing has worked. I will be move my website to a different hosting company.

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    Sales & MarketingStaff

    Reviewed June 6, 2023

    HostGator is a complete scam. DO NOT & I REPEAT DO NOT USE THIS COMPANY. I ordered a dedicated server with HostGator & the representative that assisted me with my order did not sell me the correct dedicated server package that I had intended to order. I needed the WHM & cPanel along with the dedicated server. I put in a request not even 1 day later for a cancellation & a refund and was told I couldn't get a refund and I would be also charged hundreds more to do an upgrade. I'm so sick & tired of companies like this. The representative made the mistake and now me the buyer is being penalized for it. When does the GREED end? Stop giving companies like Hostgator your money.. DO NOT BUY A SINGLE PRODUCT FROM HOSTGATOR. You have been warned.

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    Verified purchase

    Reviewed May 9, 2023

    We have ourselves to blame when we select a VPS hosting provider that offers "70% off the first billing period" and makes it available for up to three years. Two and a half years later I can offer that, from the outset, HostGator was quick to take the money and grab the business. It was "migrate in haste--repent at your leisure" after that. The assigned IP address has been constantly on Ucelevel2 and 3 RBL blacklists. The server worked adequately for nearly two years, as it should, since we use only 30-50% of disc storage and run 10-30% of CPU capacity. The support is available via CHAT but not very knowledgeable. They introduced a custom Firewall that they cannot manage (they locked us out of our FTP ports for site updates that took WEEKS for them to resolve) among other things.

    As two years approached, we "suddenly" had no resources, inodes were gone and allowed activity levels were curtailed. System crashes ensued that had to involve them as we were locked out of our WHM and Virtuozzo management Panels, and the solution was always that "it's time for you to upgrade and pay triple for our lackluster services." I absolutely suspect they're gaslighting the server. Upon inquiry, no, there can be no refund despite the fact that the server goes down for hours every week. We will take a loss of six months' VPS fees and move to a more reputable hosting company. My interactions confirm that HostGator is wildly enthusiastic about getting your business, not prepared to properly support it but has a very robust plan to push you into despair at a higher price. These are not folks with whom I want to do business.

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    Reviewed April 2, 2023

    I have been with Hostgator for over 5 years and I Upgraded my package from the baby plan to a business plan. I am now experiencing issues with my site. I am not sure where the problem is but at least for the last 3 weeks I have been having issues. Prior to that I was getting a bad 503 Gateway off and on. I didn't know what that means so I decided to call up and have them check on it. I made updates to my site and made 7 pages and all those updates are completely missing. The guy on the phone said something about a corrupt server and they could only go back 1 week. That doesn't help much because my updates were done a week ago.

    I have spent a total of 5 hours on the phone with support trying to get my issue resolved and it's getting really annoying. Probably going to have to switch to another hosting company. I was on a Tier 3 Escalation and now it got reduced to a Tier 2 even though the original issue wasn't resolved. Exteriorrepaircontractor .com and are my main sites and I need them fully functional in order to operate a business. They want to take your money but when it comes to fixing issues, it seems like they slap a bandaid on the problem and nothing gets resolved or another problem arises. I signed up for 3 more years last year and I don't think I can go through this for 2 more. I will have to find a different Hosting partner since Hostgator isn't working out.

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    Reviewed March 20, 2023

    My domain is **, my website disappeared. After a long time finally someone answered the phone. She put me on hold and never came back. I have a website with Hostgator. For 4 days it has not worked. Several times I called Hostgator. After a wait time of 20-30 minutes somebody answers the call, I explain the problem. The rep asks some questions then she/he puts me on hold to do some research. After 20-30 minutes of wait I hang up. When I click on CHAT a list of instructions comes. Sometimes the call gets a reply that all the representatives are busy and to call later. One rep gave me an asinine answer "you need to call your website builder." I had to explain that Hostgator is my website supporter.

    On top of that sometime by clicking on my website there is a blank page or what it is dangerous is that what it is my website's emails with my password. So everybody check their security. Hostgator has no security. My best business is done on weekends when everybody is at home looking at my website and then call me.

    Years ago it would take hours to get someone on the phone. Once while in Houston I went to their offices to resolve my probIem. Since then the service improved. But 2 years ago I bought a new domain and my cc was used to buy another domain not. It took 2 weeks to clear their mistake. That since then their customer service was very good until lately.

    I know that the parent company Endurance group lost millions and probably it had to cut on the services. President KATHY Gross should be ashamed to let Hostgator degrade what it has built for years. Their support 24/7 is a big lie. The abandoning of clients' needed websites for business is irresponsible and immoral.


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    Reviewed March 10, 2023

    I had website and email services through HostGator. I went an entire week without incoming and outgoing emails. I called them so many times during that week. They tried to tell me the issue was with everything else but their service (i.e. internet provider, computer, blacklisted email, etc.). Every time I called, I was given a different explanation as to why the services were not working and it was not on their end. I was beyond frustrated. I transferred my domain to another company and immediately had emails/incoming and outgoing. My service has been great. Trying to reach Hostgator's customer service, they hang up on you, transfer you and hang up on you. Tell you they are putting you on hold and hang up on you. When I asked for a refund (because you pay for the entire year), they tell you it is past the refund window even though they did not render the services you paid for.

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    Reviewed March 1, 2023

    Because of their very high prices following first term discounts I decided to migrate my site elsewhere. It was fully paid and nothing owed at all. Spitefully, HostGator chose to literally delete my main domain, holding it hostage and trying to extort another 3 years service from me. They charge in advance and keep changing the settings so they can take money without notice (they lie about this). I still own the domain but have no access to it, and it has cost me in business losses. They literally laughed at me, saying ICANN and WHOIS won't do anything, and they refused to provide the corporate info for a lawsuit. The service is adequate, but customer service is terrible. A disgusting business practice, and if you look at BBB you'll see a warning because of a huge pattern of similar complaints. THe 1 star reviews here speak volumes too!

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    Reviewed Jan. 23, 2023

    I had a few problems with Host Gator but I made sure to keep my case number from particularly of one phone call to HostGator customer service because it was one of the first times a supervisor lied about regulations of a company when I knew the regulation rules. My first phone call was about my server shutting down a day early. I needed to purchase an extension for my server and only had 1 day left so I was picking a company to be with based on price and need. The other company I chose was lower priced and better but I was willing to stay with HostGator to avoid the transfer work. When Hostgator could not give me a decent price, I declined the price they offered and shortly after the call, they shut down my site a full day early than when it said it was scheduled. I called to get it back up for the day, and they did but 1 hour later it went back down.

    This is when I called in to speak to the supervisor. The supervisor I received was Riego. Case #**. She basically made up the amount of days that a server is put into suspension. She used her own amount (less than the regulation amount of days) of days to try and justify the early suspension. Once I advised her that the correct amount of days was 10 and not the amount she claimed she sounded confused as to how I got the number. I advised her that it is on their website and Riego did not know that it was available for customers to see. She did not allow me to leave a graded feedback since she ended the call with no survey attached at the end. This is when she advised me that she placed a claim for escalated to contact me to which I got a 10 day extension for suspending 1 day early. It took about 4 chats and 2 phone calls.

    This can be a decent hosting company to be with but the customer service reps outside of escalated service emails will sometimes attempt to "fix" something but damage it instead, bad customer service reps that are rude and who do not help you won't send you into the survey, and you will pay a lot of money on the signup because they do not give you very good discounts to stay.

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    Reviewed Jan. 17, 2023

    After several years of HostGator hosting my website; the site went down on may 2022. Hostgator told me they couldn't fix the website. It was old. I asked them to build a new one. They said they didn't build websites and advise me to look somewhere else. I told them to cancel the account. I did go to "godaddy" and they helped me with a new website. On october 17 2022 5 months after the website went down; HostGator charged my card for a renewal of hosting services $189.94 (code guard). Then on October 22 2022 they charged another $203.40 (hosting).

    On January 23 I called and complained why I was been charged for services not rendered. After being on hold for a long time a person in the Philippines told me that they could do nothing. That the money was not refundable. That the account was not cancelled. I told them to refund me this new renewal. They refused. I asked for a prorate since I still had 10 months to go. They told that was not possible and that if I canceled I was giving up my right to any refunds. That is bribery. At a minimum highway robbery. I tried contacting someone inside the USA. No luck. I say do not go with this company. Their answering service is worthless. Always overseas. I believe I have lost my money. I hope you don't.

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    Reviewed Jan. 16, 2023

    I made the mistake of not canceling my domain before charged. Been a customer for years with multiple domains and that does not seem to matter when asking them to refund my money. They have lost me as a customer and anyone who asks me for a recommendation for a company to use to register a domain...over $40!

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    HostGator Company Information

    Company Name:
    Year Founded:
    5005 Mitchelldale Suite #100
    Postal Code:
    United States