HostGator Reviews

I have been with HostGator for 3 years on the Business plan, they did some updates on there server and now my website keeps going down with a message stated: error connect time out. I have contacted their help desk more than 20 times with in the past 3 weeks, and my site still keeps going down then back up after 5 mins making my website unusable, I have lost a lot of business because of this. Their help desk and server team have told me they don't see anything wrong on their side. Troubleshooting steps taking on my end: I have disable all plugins, created a whole new WP site, rebuilt the database and nothing has worked. I will be move my website to a different hosting company.

HostGator is a complete scam. DO NOT & I REPEAT DO NOT USE THIS COMPANY. I ordered a dedicated server with HostGator & the representative that assisted me with my order did not sell me the correct dedicated server package that I had intended to order. I needed the WHM & cPanel along with the dedicated server. I put in a request not even 1 day later for a cancellation & a refund and was told I couldn't get a refund and I would be also charged hundreds more to do an upgrade. I'm so sick & tired of companies like this. The representative made the mistake and now me the buyer is being penalized for it. When does the GREED end? Stop giving companies like Hostgator your money.. DO NOT BUY A SINGLE PRODUCT FROM HOSTGATOR. You have been warned.

We have ourselves to blame when we select a VPS hosting provider that offers "70% off the first billing period" and makes it available for up to three years. Two and a half years later I can offer that, from the outset, HostGator was quick to take the money and grab the business. It was "migrate in haste--repent at your leisure" after that. The assigned IP address has been constantly on Ucelevel2 and 3 RBL blacklists. The server worked adequately for nearly two years, as it should, since we use only 30-50% of disc storage and run 10-30% of CPU capacity. The support is available via CHAT but not very knowledgeable. They introduced a custom Firewall that they cannot manage (they locked us out of our FTP ports for site updates that took WEEKS for them to resolve) among other things.

I have been with Hostgator for over 5 years and I Upgraded my package from the baby plan to a business plan. I am now experiencing issues with my site. I am not sure where the problem is but at least for the last 3 weeks I have been having issues. Prior to that I was getting a bad 503 Gateway off and on. I didn't know what that means so I decided to call up and have them check on it. I made updates to my site and made 7 pages and all those updates are completely missing. The guy on the phone said something about a corrupt server and they could only go back 1 week. That doesn't help much because my updates were done a week ago.

My domain is **, my website disappeared. After a long time finally someone answered the phone. She put me on hold and never came back. I have a website with Hostgator. For 4 days it has not worked. Several times I called Hostgator. After a wait time of 20-30 minutes somebody answers the call, I explain the problem. The rep asks some questions then she/he puts me on hold to do some research. After 20-30 minutes of wait I hang up. When I click on CHAT a list of instructions comes. Sometimes the call gets a reply that all the representatives are busy and to call later. One rep gave me an asinine answer "you need to call your website builder." I had to explain that Hostgator is my website supporter.

I had website and email services through HostGator. I went an entire week without incoming and outgoing emails. I called them so many times during that week. They tried to tell me the issue was with everything else but their service (i.e. internet provider, computer, blacklisted email, etc.). Every time I called, I was given a different explanation as to why the services were not working and it was not on their end. I was beyond frustrated. I transferred my domain to another company and immediately had emails/incoming and outgoing. My service has been great. Trying to reach Hostgator's customer service, they hang up on you, transfer you and hang up on you. Tell you they are putting you on hold and hang up on you. When I asked for a refund (because you pay for the entire year), they tell you it is past the refund window even though they did not render the services you paid for.

Because of their very high prices following first term discounts I decided to migrate my site elsewhere. It was fully paid and nothing owed at all. Spitefully, HostGator chose to literally delete my main domain, holding it hostage and trying to extort another 3 years service from me. They charge in advance and keep changing the settings so they can take money without notice (they lie about this). I still own the domain but have no access to it, and it has cost me in business losses. They literally laughed at me, saying ICANN and WHOIS won't do anything, and they refused to provide the corporate info for a lawsuit. The service is adequate, but customer service is terrible. A disgusting business practice, and if you look at BBB you'll see a warning because of a huge pattern of similar complaints. THe 1 star reviews here speak volumes too!

I had a few problems with Host Gator but I made sure to keep my case number from particularly of one phone call to HostGator customer service because it was one of the first times a supervisor lied about regulations of a company when I knew the regulation rules. My first phone call was about my server shutting down a day early. I needed to purchase an extension for my server and only had 1 day left so I was picking a company to be with based on price and need. The other company I chose was lower priced and better but I was willing to stay with HostGator to avoid the transfer work. When Hostgator could not give me a decent price, I declined the price they offered and shortly after the call, they shut down my site a full day early than when it said it was scheduled. I called to get it back up for the day, and they did but 1 hour later it went back down.

After several years of HostGator hosting my website; the site went down on may 2022. Hostgator told me they couldn't fix the website. It was old. I asked them to build a new one. They said they didn't build websites and advise me to look somewhere else. I told them to cancel the account. I did go to "godaddy" and they helped me with a new website. On october 17 2022 5 months after the website went down; HostGator charged my card for a renewal of hosting services $189.94 (code guard). Then on October 22 2022 they charged another $203.40 (hosting).

I made the mistake of not canceling my domain before charged. Been a customer for years with multiple domains and that does not seem to matter when asking them to refund my money. They have lost me as a customer and anyone who asks me for a recommendation for a company to use to register a domain...over $40!