HostGator

I have purchased a Windows hosting plan and there was issue with domain name being registered and it got pointed to the hosting plan as well as attempting to add 2 other domains to the hosting plan. When communicated with support it was supposed to cancel the incorrect domain name and register the correct one and fix the hosting plan accordingly, they kept going on loop on how it takes 24/48 without taking any action to change and not even fix on the account was provided until it gets propagated accordingly and after 5 more communication with the support team they only changed the primary domain on the host to yet another incorrect one and only to get it right on the second.

We had a change in personnel and we couldn't access our account since we didn't have the email or pin. I called to get everything reset. I've submitted the documentation HostGator has asked for. It is now going on 4 weeks going back and forth with HostGator. I'm so frustrated with their service/support. Every day I feel I am no closer to getting access than I was the day before. You can never talk directly to the person working on the case. They will never give you a day they think they might have things resolved. I've never received a call back, just email asking for more stuff. Hindsight 20/20, I should have just quit paying and gone with a different company and started a new domain with new email addresses. It would have been easier and less frustrating. If you are considering HostGator good luck if you need support higher than tier 1.

I was trying to move my domain name to GoDaddy, but when I access my account it says "It appears this domain name is deleted, to register a new domain please go here", they said that my domain was registered under their old registrar, the problem is that I can't manage my domain, can't do any change or even renew it... I spent almost a week trying to solve this. They asked me to send the original invoice but it is from 2011,10 years ago, I don't have that anymore.

Be warned! Once you pay and become a HostGator customer, your nightmare begins. Terrible hosting service, they aim to extract more money from you. The service is outrageous and has a NO refund company policy.

My website for over a year lost SSL, was dysfunctional, and unreachable by my clients on nearly a weekly basis. I spent hours with HostGator on a weekly basis toward the year mark with the same dysfunctional but basic website issues. What was I paying for? I was fed up with short term "fixes" and customer chat reps "begging" to keep my service and buy time. I refused to continue with them and demanded a refund.

I have bought a plan from Host Gator to host domain **. I have used domain email address to register this hosting plan. Since then none of our emails are not working. This has put our business in a difficult situation of not receiving emails. Our employees and clients are upset. You have no idea how many times and how much each time I have spent in the chat with Host Gator ending up with no success.

I read a book and watched training videos but the program does not work the same way. I can not afford to put a lot more money into this to let them make it. I would not renew this account and I wish I never got it.

I want others to know what gross negligence occurs at Host Gator. I spent over 5 hours with chat/phone. Each and every time I'm assured issue is fixed. My website continues to crash every 10 minutes. Every chat has been disconnected (even though I type every 30 seconds - 1minute), phone holds are upwards of 1 hours and I have NO website. Service is deplorable, at best. If I could give -5 stars, I really would. This is not how you treat a non-profit children's charity. There is no way I could ever recommended Host Gator and I hope anyone reading this RUNS to anyone but here.

I can't express my frustration enough with HostGator. I'm telling all of my friends and anyone else I know to STAY AWAY from HostGator. I paid over 600 dollars for the hosting service on 16 August 2021. My site became "unreachable" on 5 October - meaning it worked for almost 7 weeks. When I called HostGator I was told it was a Google mistake. I called Google and they said that they didn't have any idea what happened. I had HostGator on the phone and Google help on chat. The HostGator said SEE THE QUOTES "We don't HOST the site, we HANDLE the site." I have no idea what that is supposed to mean.

My account was suspended a few days ago without warning. The terms of service are hidden. I found out that I had too many files, and I fixed the problem several days ago. I emailed and called numerous times over the past four days, and my account is still dead. I paid a year upfront. That was a mistake, but how was I to know? My other hosting companies have never done anything like this. All of them have responsive technical support, clear terms of service, easy to read performance data, and reliable online performance.

It was a very unpleasant experience for me, buying a domain name at HostGator. They charged me for a domain name that has been purchased back in 1996, they didn't even bother to verify that?. Of course they will refund the money that they have charged, but what about the time that I have invested. I had been working for the last 1 week on how my website should look. I call them after a week just to know that it's been registered long back under someone else. This is not the service that I have been looking for.

I have registered an yearly plan with Hostgator few months back. All of a sudden they started suspending my websites (This is the fourth time), claiming my the websites are over using the shared server. What surprises me is, their email report shows websites which are dormant. I have restricted them from public. There is only one active site which has no much traffic and another which I am currently developing. I wonder, if one active website with less than 10 visitors a day can overuse a server what about ten? Mind you! The package is for hosting multiple websites.

April was lovely and helpful. She was patient and I also learned a great deal from her about how to do this. She basically corrected a problem that came about, but that HostGator failed to communicate to me. Therefore I'm very happy with her but not so happy with HostGator. They failed to do the migration that I requested and they DID NOT let me know there was a problem - !!!. Luckily I noticed my site was completely broken and got on the phone however it was offline and Host Gator really should've sent a note to alert me that they needed further action from GoDaddy to effect the migration. I had followed all the instructions from the previous call with another HG rep, but they also didn't tell me I needed info from HG and to use it to change the nameservers at GoDaddy. Thanks to April it got done.

Host Gator was my 1st choice when I decided to build another website. I had one several years ago and was absolutely pleased with everything about it from purchase, to interface, to tech support. When my church needed a website, you were the only logical choice. And, yes, I would recommend your service to anyone.

This hosting site offers several ways to get all of my ideas for security and other ways to add content! It is very easy to add to and improve the way that a client can interact to able to host his/her own meeting! I would highly recommend this service to all of my colleagues! Major kudos to the designers of this hosting service!! Sincerely, Louis

The price for advanced features makes HostGator unusable. I now have to go with another company. Problem: The MYSQL database is running an outdated version of software, and per customer support “in order to update the server for my website to run, I have to upgrade account to VPS ($80/month) or Dedicated ($180/month)”. Price breakdown: >$500 for 3 years of hosting, plus ~$80/month(monthly) for VPS. Host Gator has many plans available. I thought by buying the higher tier business plan that I would have all the things I needed for my website. I planned to stay with them for >3 years, as the price seemed competitive. I feel robbed for the money I paid, and hustled for the extra money necessary for updating their servers.

In a few words: "500 Internal Server Error". Multiple times a day, for months. Even before configuring the WordPress site. The server has gone down 20 times that I have seen in four months. Probably three times that number judging by the almost daily error messages from JetPack. AVOID! They are the worst web host I have seen, and I am in the process of migrating both of my sites.

Hi, I wanted to configure my SSL. I could not find a way to move SSL's from on site to another. I could not get help. I waited about 15 minutes and gave up. I had a couple of site I wanted to discontinue and 5 sites I wanted to activated. Looks like I will have to buy some more SSL when I get it configured.

STAY AWAY! I've tried to do business: nothing but trouble. They take your money, then your site doesn't work; they take a little more then it might work for a second. Then they act surprise you have difficulty--just this kind of thing over and over and over. I have a different company hosting for me now. Hostgator will take your money, then leave you in the wind with nothing...

Here it is June 11, 2021. On June 2, 2021, my wife and I purchased a premium domain name for her business. We had that domain i****e.com transferred to HostGator same day so we could move our website (i****e.net) to that URL. This should be a fairly straightforward process. We did pay HostGator for the domain move and have an email receipt dated 6/2/21. HostGator never told us they needed the transfer code, but after it hadn't moved in about 36 hours, a call to tech support resulted in them getting that transfer code and after a wait, we had the domain where it needed to be. I know this because the place that had it showed it no longer on their books. I then asked HostGator tech support to help me point the website on their builder to the new domain. THEY COULDN'T FIND THE DOMAIN. I had to show them the receipt and they finally figured out that i****e.com was a HostGator registered domain.

I needed help with WP web design, I joined HostGator a few weeks go and have been trying to complete the site for 3 weeks now. I have been following a guy Tyler Moore on YouTube. So far I have deleted and reinstalled WordPress 4 times to clear problems I have been having, no one can seem to help. I have called support for help 5 times today alone.

I paid for a package but the website never worked or installed. I emailed customer service multiple times. They never helped. Finally, I asked them to delete the blog & stop billing me for it. They never deleted the blog, billed me for it 2 more times, & refused to give me a refund.

I’ve been with HostGator for close to 9 years now and they used to be really reliable. However, over the last few years their service has gone straight to hell! Especially in the last year. I’ve contacted them over 10 times in the last few months for the SAME issue. I honestly have to contact them 2 to 3 times a week now to have my access restored, because of service interruptions. I saw a recent article claiming that they are up at least 99.8% of the time, which HAS to have been written by an employee because that’s a FLAT-OUT LIE!!! Although, my billing portal is ALWAYS Functioning! I spend so much time calling and chatting to have my service restored that they should be paying me! It’s extremely frustrating and time consuming.

These people will quietly put a bunch of add on services in your package and bill you for them! They will not give you any refunds even if you tell them these were unauthorized purchases. These are thiefs!

Lots of issues with HostGator, but to summarize:

I am getting Threatening emails every day for suspension of my website as they are stating I am selling stuff to the United States illegally. I have been convincing them for the past week that we don't deal in the United States and have provided them with all the legal documents that they requested in their email. Also, we have removed the United States country option In the checkout. But I am still receiving threatening emails of suspension of my website.

I previously had Hostgator about a year ago, and canceled as I was not using it for what I intended. I had no issues at that time. I then decided to reactive account in November of this year. I noticed that the domain name was incorrect, as it had com in the name twice(com.com) which was clearly an error on the reps part. I called and domain name was corrected. I then started getting marketing emails, text messages, and phone calls. I paid for the privacy protect whereas no one could see my profile.

Last month, I entered into my second year of hosting with Hostgator. Yesterday, I received a phone call AND email stating that my website had been "infected with malware". Loooong story short, for just $200 a year, (I was only paying $67/year for them to host) they could "Fix it." Yeah. Talk about an "upcharge"!!! I told the "Security" guy to kill the whole ** thing, I'll start over! He stayed on the line for another 25 minutes trying his best to upsell. JD was his name. Do NOT fall for this scam. I used their "Website Creation" software and THEIR server (which he promised was secure (really???)) and yet I was still magically infected 22 days after I paid for another year. They can go to Hades in a hellbasket. Done. I'll host from my office. I just bought a Dell PowerEdge 2950 rack-mounted server.

I bought vps server in Sept. 2020. In Oct I got outmated email regarding my SSL going to expire on 12/2/20. From Oct to Nov 2020, I contacted them 4 times to confirm it if my SSL is renewed or not. First Level Tech support advised me it's all done. Now on 2nd of Dec my SSL expired on server and we can't access all websites on my server. Last 36 hours I am keep contacting them to fix issue still not done. Our customer frustrated because they can't run their business last 36 hours. Very poor service. Never recommend them, pay more and get better service.

I have recently volunteered for a charity organization and their website needs. Once I took over the admin side of things, I was shocked at how badly Hostgator has charged this group for things they did not need. And to top it off, the pricing for these unwanted features is ridiculous. Hostgator does nothing to be proactive to help the client. Its just accepts things as they are knowing full well that this client needs assistance. Unused packages, unnecessary features and packages all of which are being charged at a premium price. I am currently in the process of convincing client to move away from Hostgator and can guarantee that I can find a more suitable package elsewhere with proactive support. Do yourself a favour, choose someone else, and not hostgator.

I have a website that's 50+ GB in size and the largest, most complete of its type, in the world. The site requires credentials to view much of the content since an attack from Iran almost 3 years ago. Since then I have done 80 to 90 hours every week building filters for a firewall to limit traffic to just the US and Canada as that's all I can keep up with and the content MUST be secure and protected from ne'er-do-wells. I rely heavily on website traffic logs to finish this firewall build as they show me each contact from the outside. I've had HostGator hosting this site for years now and just recently their logging tool (AwStats) has been failing to provide any real time data. Numerous phone calls to them in the past week and a half have provided no fixes. I keep getting told "we have escalated this to the admin team". It's now been escalated 5 times and NOTHING is happening!

Tried to move 28 TLDs including 8 websites from original ISP to Hostgator. 4 months later I'm transferring everything (other than 12 valuable domain names I lost due to Hostgator's negligence) out of Hostgator and will demand my money back. Their domain name display has ridiculous prompts and it is impossible to tell if the domain name has been transferred in or not. On prompt says to wait and try again later (to get current status info) or call us. I had over 40 chat interactions with assortment of CS people most of whom had to put me on hold to get a manager's help because these agents start all over with asking me what the problem is! Look at the previous freaking chats and get yourself up to date. What a circus.

Hi, HostGator has me locked with their terms, etc. until next year, I know it is sad. I think Hostgator is the worst hosting company I have ever had in the last 22 yrs. It is extremely slow, the site will stop responding if you run a single forum on it. Got a hostgator account? Go on and do a speed test for your site at **. You will get an F. I can't even run any php script on it, the hosting will not respond. DO NOT WASTE YOUR MONEY on Hostgator!!!!

They do not have a free trial so you are forced to pick a plan immediately if you want to try them out. I saw they had a 45 day money back guarantee so I said decided to try it. After only trying it our for 30-45mins I found it was not user friendly for me and messaged them immediately asking for a refund. I was told they would refund me MOST of my money but had to charge me 17.99 for the "free" domain since I no longer want the hosting service. I told them I have no use for that domain and didn't need it to begin with. (They force you to pick a free one when you sign up for any package). Now that tells me they are out here scamming people for domains they don't actually need or want. PayPal got me my full refund back but beware if you think about trying it out because of the money back guarantee. It is not advertised and was never mentioned you would be charged for the domain if you cancel when checking out.

Having a problem with https:///autodiscover/autodiscover.xml returning results (when it shouldn't). As a result we can't configure newer versions of Outlook for multiple users. It took Microsoft to find the issue being caused by the site. We found a HostGator tech article which said the solution was easy - just set MX Entry to "Remote". When nothing was fixed, we found posting saying it takes HostGator up to 48 hours to implement. We waited 48 hours...nothing. So we started chat sessions over 4 days and keep being told "we're very busy - please wait for a 'few' more hours." We're now at day 6 with hours and hours wasted trying to get this fixed...still nothing. If you own a business - do yourself a favor, go elsewhere. HostGator is the BIGGEST mistake we have made with our site, and our user's email is still down (with Microsoft saying - nothing can be done till this is fixed).

Our company's website was hacked right before we attended a national conference. When I first contacted them, the agent was very friendly and patient and promised that they would bring back our saved files soon, and would also recommend some security package. However, it has been over a week, no single progress has been made, and no recommendation and no answer!!! --- come on, we would like to pay!!! -- I have called 4 times, and every time, I had to explained the same story again and again, and have to wait for long time for each agent to pull out the files, and every time, I was told the problem would be resolved.

On an article about good host servers, HostGator came up. I decided to take a chance and closed my account with ipage. Well....23 days later, STILL NO WEBSITE!!!! I have been on the chat with not 1, not 2, not 3, but about 6-7 tech support guys. They keep saying: "you're a priority; you're Tier 3." Whatever, it's not done. 23 days is like multiple eras when you consider cyberspace. I don't know who is Hostgator, but I'm beginning to think it's a bunch of teenagers taking my money, making promises until they can no longer bleed me. I feel so DUMB trusting them. No adult would run a business like this!

As others have said already... They will infect your website with malware, suspend it and try to charge for clean up. If you clean it up yourself, they will NOT remove suspension and will basically hold ransom for your website. Avoid them and all EIG owned (read about it if you don't know what it is) hosting services.

Just like other ill-intent corporate entities out there, HostGator billed me without my consent on their marketing partners service (constant contact, to be exact).

This company is not to be trusted. I had to remove my billing information just so they cannot bill me without my acknowledgement.

HostGator SUCKs!! - They have zero support. I purchased their business cloud plan ($9.95/mo) for long term period - 2 years, by reading some reviews that they provide good services. But then suddenly they blocked my server without any prior notification. Upon contacting their chat support (which has 0 star knowledge) I found that they blocked me due to resources limit. Now I want to mention that I was hosting around 5 sites on that cloud hosting with very small traffic but if their business cloud hosting plan can not handle this then HostGator is totally useless.

HostGator has good support response rate, which is how they brand and differentiate themselves from other sites (good English speaking support personnel - nothing more). However they have very low level skill sets of technical employees. They likely use offshore freelancers in India or China, you never speak to technical team directly and it takes weeks to receive updates, which is usually direct indication of direct offshoring. My experience indicates that they are basically offshore company with US shell and accounting. If they use some local resources, who they pretend to be employees (likely not true) they exhibit low knowledge and appear to be teenagers with no technical knowledge of the subject. I would be very careful dealing with this company. Number of times they erased my website, did incorrect restoration, have multiple service issues. It is never ending story and I am planning to switch back to GoDaddy.

I canceled my hosting package and requested an A record to be changed, to another provider about 10 days before the next billing cycle.

They'll eventually turn on you and force you to upgrade your plan, even though you've done steps to optimized your sites. If you don't, they'll limit your URL accessibility and eventually kill them. You won't even be able to login on your own WordPress admin. I'm pretty sure they only implemented the 25% maximum CPU usage rule for shared plans this year and I should've read the terms first before renewing. I've been with this company for almost a decade now and this is what I get. Horrible experience. Won't renew again.

Over a week ago I began transferring my domain from my previous hosting provider to HostGator. The problems began when I first gave them the EPP code from my previous hosts. They claimed it invalid, even though previous host Just Host said it worked for them. 3 days later, Just Host issues a new code, it works and I think, great. Now in a couple of days for the transfer to go through I can go in and redesign my website. I try to use HostGator's own website builder, but it won't allow me to choose a template, I'm told tech support will work on it.

We are working with them since long, but whenever we face issue in website due to any changes by their side, they charge us to make it fine. On 29th May 2019 morning hours my website stopped working. I called up them, they said you deleted few files from file manager. I checked the log of login details and everything because why should I do that, but my all logs were there of last year even last 4 years. They removed all current trash, caches and logs of May month. I asked them backup for those, they charged me a good amount and provided every garbage just my required files were not there. Then I came to reviews after spending 10 day on them, lot of customers faced same issues. They delete the files, down the website, make changes on their own and charge their clients. All the current files has gone. Now I have to work hard on the website to make it again, but not with them for sure.

We have not been able to send email for a week and contacted DescriptionHostGator support 3 days ago and still cannot get any status on the progress of resolving this problem other than that they are still working on it. We are sure that the problem is on their end and that has been verify and confirmed. We have tried phone support and online support and not a single update provided. HostGator does not have a method of checking the status of a case ID on any of their customer control panels (Billing or general control panels) so you are forced to call or waste your time using online chat.

From the moment you sign on with them, they start warning that if you don't pay for the extra malware protection, your site could be infected. Guess what. They will infect your site and then shake you down for extra fees. STAY FAR FAR AWAY.

When it works they are great. When it does not they are horrid. 7+ days with no responses to support tickets when site is down because they shut it off. Vague messages at shutoff that give you virtually no details, Front line support shields Admins so you can never talk to someone dealing with the actual server. Long time customer that has hung with them a long time will be leaving on next renewal... and while mentioning that, they give 50-80% discounts to new customers. NOT to current customers who have been with them. So get deal at first and lock in as long as you can because at renewal it it full retail rates which are NOT competitive.

As with the other users HostGator shut down my 5 websites without warning over overuse of resources. This happened over Christmas 2018 when our offices had been closed for 10 days. Only after threatening them with legal action did they turn the websites back on. Now on March 18th 2019 ALL our emails stopped working. I contacted customer support at least once a day. Was promised multiple times the problem was fixed. All the emails sent or receive have been lost without any notice to the sender that our email was down. Worst company ever. NEVER do business with them.

HostGator shut my site down without notice. Then sent message that it was using too many resources on server. But then would not answer any of my emails. Site was down for days even after I made changes.

The migration admins were support to migrate a few domains including 250+ email users with a deadline. They had done it halfway through even with a hard deadline set. The users were left with no email access for days. They just ended up passing me around and sending me self-help article links. Worst tech support I've had in years, especially after paying for a VPS server.

So SiteLock decides that my websites were infected, I run scanners by SiteLock. I pay SiteLock, I find out that the "Virus" was my own files, I cancel the scanners. Meanwhile, HostGator charges me $187 out of nowhere for the same service and denies to refund me because I noticed too late. Here is their reply after calling both companies endlessly.

On Thursday 1/10/2019 HostGator upgraded the server running the website. As a result 7 databases went corrupt because they were imported with the wrong encoding apparently. A subdomain does not work, and the php suites are behaving strangely. The site sometimes work, sometimes not, sometimes switches the language, and we have no idea why. In addition all the emails are marked as unread, so our employees does not know which emails they checked and which they did not which is making them repeat lots of work.

WE signed up to do a Company website for our business. The cost was $32.85 a month. Everything was fine for a month or two but last month they added a charge Of $20 plus the original $32.85. I called to ask why and told them to credit me the $20 because I didn't ask for whatever they was charging that for. Well I called today because my wife discovered our Website was gone. The Rep told me our Website was cancelled. I told her again I called last time and they told me they would refund the $20 (not everything and close account). I asked her what they could do since I didn't cancel. She said "You would have to start all over!!!"

I told her, "If that's the case we would go somewhere else - Good-bye and thanks for nothing!" Kinda stupid to close someone's account that they didn't request and lose business!! PS. I should've looked more closely at reviews. All I saw today was 1 STARs that says a lot! Wasted time with this Company.

I have screenshots of all live chats and broken website logs on request. HostGator decided to upgrade my shared server without notifying me: **. They upgraded Plesk, again didn't tell me anything, no emails, no alerts, no posts, NOTHING! Problems: - Due to this upgrade, my website went down immediately, I had to find out about this by myself. My emails no longer worked. My databases also went down due to permissions issues. Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED)) - (MYSQL and MSSQL) - MSSQL BROKEN. My PHP webs no longer work, they display theme errors. I believe this is because they have upgraded their plugins WITHOUT contacting me. Now my MediaWIKI themes throw errors.

I signed up for domain hosting services. I requested HostGator to do the domain transfer. HostGator didn't process the domain transfer after multiple requests. I called few times but HostGator still couldn't process the request. Fed up, I signed up with a different domain hosting service and the new host transferred the domain overnight! I contacted HostGator for a refund, HostGator refused to process the refund. My experience says "buyer beware". Poor customer service, stay away, DO NOT recommend.

It is a very difficult and SLOW process when you request their free website migration. I previously had HostGator's shared hosting plan and tried to upgrade to their Cloud hosting. I filled out the form to move my primary website and add-on domains to the new cloud server and got zero response after several days. So, I called tech support, and they said sorry they can't help me, that migration is a different department and they don't take phone calls or do chat.

I had cancelled my service package with HostGator on 02/05/2017. They confirmed that it had been cancelled however, they charged me for another year of service on 12/20/2018. When inquiring about the charge, they told me that I needed to physically call them and request them to remove my credit card information from their system on top of cancelling the package. They retained my credit card information and unrightfully billed me for another year of service that I did not receive. Also, when I was cancelling my service with them they failed to mentioned that I needed to do a "secondary cancellation" to remove my credit card information from their files. Although, the support woman on the phone mentioned that every customer should be told about the required secondary cancellation, she said there is no way for her to refund me.

They deleted all my web files 7 days after I did not renew for another year. Who does that? Bad web host, driven by profit motive only. Customer service is poor and they force you to use chat. I have moved all other websites to SiteGround.

One of the reasons I chose HostGator was because of reading many recommendations that their customer service was great. What a joke! I mistakenly chose an add-on (Constant Contact - Not sure how I did this because I'm very careful about reading the fine print!) for which I was charged $20. I requested through an online chat that I wanted a refund and I wanted to cancel it. I was told that Add-ons are not refundable. I didn't argue because I supposedly chose this Add-on. OK, I could take the $20 hit if it was my fault. I was told that I would receive an email when my account was cancelled. I received an email in May 2018 that my account was cancelled. I didn't think anything else of it until I was looking through my bank account months later and notice they were still taking $20/month out of my account for the last 3 months. They had stolen $60 from me over 3 months.

Just to inform you, I got separated from the last agent. I have had nothing but problems since I have used HostGator. I originally purchased the Baby Plan and had issues that your team could not solve. I then purchased the Wordpress Hosting plan hoping that it was better security as you say but still had issues that your team could not fix so they directed me to contact Sitelock who then proceeds to tell me that the Firewall that I do have in place was not good enough and I needed to upgrade which I caught the gentlemen in a lie because he said that it would only be $30 for a year and then tells me that it would be $30 a month. He stated that the security that comes with my hosting plan is conflicting with the SSL. How is this possible, I just signed up?

Their team is super slow, I still have unresolved issues from one month ago. They make promises and don't deliver them, please stay away from them. Their service is a complete nightmare which you can't escape. Run for the life of your website. They couldn't do a simple domain renewal because they have a third-party company that is super slow.

I have been a HostGator customer for less than a month. Have been having absolutely pathetic support from their team on 2 separate occasions: I had subscribed to their Optimized Wordpress plan. Unfortunately this plan doesn't come with Cpanel (I didn't know this beforehand) and due to this I had to depend on HostGator support team for migrating my existing Wordpress site.

It was so convoluted to get the site set up - I saved two blogs and they were not saved when I went back to try to tackle new blogs or posts. I was just a couple of weeks past the 45 day refund time and even though I never published the site or the blog, they would not refund my money. Advice - make sure you learn WordPress before you even think about HostGator!!!

I recently rebuilt my company website using HostGator's proprietary program Website Builder Pro. I spent a month building my 30+ page site. HostGator made an error and turned off my Website Builder Pro, despite my having prepaid for a year. Now they are unable to "reattach" my site to the Website Builder so now my published site is not editable in any way. I have called with no success numerous times. At one point I received an email saying that they couldn't recreate the problem I had, and in so doing they deleted my working website and saved a dummy page. That took two hours and them "waiving" the backup restoration fee since it was their mistake. I will have to build again (this time I'll bite the bullet and use WordPress). I get the sense that they have outsourced their more complex tech needs with catastrophic results.

The most and ever bad tech support. You can consider yourselves lucky if you haven't signed up yet. All I ask from them is making a migration from G-suite and they confirm to me that they will handle it. I believe them to start our work with them, but after 1 week all we get is they deleted our emails and they are still working in the migration and this is a unique situation. But if you ask anyone in the support team what is the real problem, you will get the answer as usual " our admins will solve your problem, and you will get the answer by your email." For God anyone tell me, how to waiting without using emails for a company and clients for more than 1 week? And after that, they deleted emails without any notice or reason. If you are going to build your business, don't try to work with HostGator. I lost my job because of them.

I have never given any business a “1”. In fact, in today’s less than customer service- oriented society, I actually go out of my way to leave positive feedback for even good let alone outstanding service. With that in mind, this will be a thorough evaluation of my experience with HostGator. I am not leaving a “1” out of malice or anger, but as a consumer beware warning for those considering HostGator as a provider.

I don't normally review things, but in this case I feel I should warn people. I'm shocked at how bad HostGator have become. I was double charged for a hosting account and so opened a dispute and get the money back through Paypal. HostGator said they would open a counter dispute and that I would incur charges if the dispute is in their favour (this is fine) but if I am right they will suspend my account! So basically if I want to keep my websites online and not lose the other hosting accounts I need to pay them twice for one of my hosting accounts!

You can consider yourselves lucky if you haven't signed up yet. I was their customer for many years and it was bearable when I didn't use it much. However as soon as I had to launch a business website, this is when I found out the grim reality. 1. Every chat takes anything between 3 to 5 hours because they take about 5-10 minutes for each response. After explaining the problem, they misunderstand and ask to repeat. After several copy/pastes from previous explanations they send a few links to read, which are totally irrelevant. 2. Once the chat failed, the 'escalated' the problem' to the form of the tickets to the 'higher admins' and 'higher management'. Now it was taking 2-3 DAYS to receive an answer. 3. After 1 MONTH of trying to get the issues looked at, they said that they are having an indefinite technical issues. So that was the end of that website launching attempt.

HostGator is stealing your domain. Never buy hosting and domain from Hostgator, truly scam organization. They ask account verification, 1 week later you purchase hosting / domain... Why do you not ask and complete account verification before purchase? A honest and professional company should ask account verification by sending ID & Passport copy before purchase... But HOSTGATOR first lets you to purchase and later they ban your account and ask PASSPORT/ID copy...

HostGator is truly the worst experience I have ever had. They are slow and stupid. If you have an existing domain, don't expect any result. They cannot deliver your needs. I had to threaten lawsuit to get a refund, which they say they will, but I have yet to see it.

I've been a long time customer of HostGator. Recently added G-Suite to my domain. I had to work with 5 different reps to figure out the issue. Most of the time, latter reps told me that former reps made mistakes in getting my G-Suite set up. I'm at the point now where my company email has been down a full day and G Suite continues to give me error messages. I think we finally fixed it but I now am stuck paying the full bill with HostGator for the G Suite add on which doesn't work. I asked for my money back and three reps said that's against their policy. Hope you learn from my mistake.

I've had a DNS issue with HostGator for a couple of months. Settings on my website keep reverting to some incorrect info. I change it... Things are good for a while, then revert back. Every change takes about 4-8 hours to be 'live' on other DNS servers. Every time I interact with support, the only thing they want to do is tell me to change the nameserver back, and "it will take a few hours to take effect. Is there anything else I can do to provide you wonderful service?" YES - actually look at the history to see that this is happening over and over.

While using the Managed Dedicated Hosting, every supports question is against their compliances, the support is horrible, the support staffs are "true lazy" and for them everything is out of compliance order. Never try to ask support from the HostGator. The server performance is very slow, don't know why the company refer to this hosting, the response time is more than 1200ms, they promote as 36ms. Stay away from HostGator.

HostGator has hosted my site for many years and they do a great job. The tech help is excellent. They have never made a mistake on billing even once. My site is always up and running. It has never been down once. Techs are always able to solve any questions I have promptly. Things run smoothly with them. I have recommended them many times over the years and the people who have used their hosting are also very happy with them. Good job Hostgator. Keep it up!

I've been a customer with HostGator for over 7 years, and up until January of this year never had an issue. In fact, I had referred several clients and other agencies to them... However, in January, I received a series of emails from them saying my account was past due, and that in order to bring it current, I would need to send in a bank wire to cover the balance. I was confused by this, because my account had always been on auto pay through PayPal.

Long story short, I was triple billed. Getting a refund was a nightmare. Now they email me a threat. If you counter dispute this, I will sue you for $200K. You triple charged us and I already cancelled with you, there are literally dozens of open tickets and emails and calls. Canceling was a nightmare to say the least. You people are so disorganized and incompetent it is comical. You are the worst company I have ever dealt with in my entire life. You made my account balance go negative, and I got billed hundreds of dollars in overdraft fees. Am I going to get reimbursed? I am a volunteer for this organization and do not get paid. This is my personal debit card. Have a great day. STAY FAR FAR FAR AWAY. SCAM SITE.

I recently switched from Bluehost to Hostgator, thinking the service would be more customer satisfaction oriented. I was wrong. I contacted them with a simple question about not having control panel access and all they wanted me to do was upgrade my account. I asked about another plan that would have suited me better and they totally dodged the question and kept pushing for me to upgrade what I had just bought. It was ridiculous. Why would I have to pay extra for the most basic service that they are supposed to provide? They wanted me to upgrade my current service instead allowing me to switch to a plan that was cheaper and gave me what I really needed. That's shady practice to say the least.

I tried to contact them to make sure that I only purchased a domain using their online system and they didn't respond. They billed my credit card for monthly hosting charges anyway and when I called, they refused to credit my card back even though my request with the date was in their ticketing system. Instead, I got a lecture from the representative on which kind of ticket to select for which issue and that their ticketing system for some kinds of tickets isn't monitored. Therefore, they're keeping the money they STOLE from me!! STAY AWAY FROM THIS COMPANY!! Use SiteGround or some other reputable organization.

AVOID USING HOSTGATOR! The service is really bad. I bought a plan for 3 years, and with almost 4 months time of using their service, they blocked my access to all websites under my shared account for couple of times now, I was told it was due to excessive usage of CPU. I didnt know they actually have this sort of limit even though I was told that I'll have unlimited under my shared plan. Then they will fix it but will take couple of days to have it fixed, very slow service, VERY BAD UNRELIABLE SERVICE. Guys don't ever consider hosting your website on HOSTGATOR except you want to experience a terrible service. Sadly, I did not read reviews before I purchase a plan. BEWARE of HOSTGATOR.

I don't understand why people like this ** hosting company. Terrible customer service plus the payment process sucks. They took $40 for a $7 service due to some error and I'm still waiting for my refund. Not fair at all.

Subscribed to HostGator's basic business package (Hosting /Domain services), and no longer needed the domain name after 2 years. However, they auto-renew your domain if "you" do not turn off the feature, and keep your credit card on file. Well I noticed they did the auto-renewal "several weeks" ahead of my domain expiration date. When I contacted customer service, I was told, "Sorry we do not refund auto-renewals!" Well HostGator if that is your standard business practice/policy, you just lost a customer for life! I will be sure to let everyone I know about this, especially if they are looking for Hosting services!

Used to be a great company. Now they get hacked all the time, then ask you to provide your private bank information to confirm you are you and will not accept anything else. Hostgator does not care about their customers at all.

Really bad database. Error every day and so very often on my name server. I've contact them and they told there was problems on my site. What? My site is the same for 3 years! And when I tell them what's going on, they don't answer even I asked for 3 times. I beg them to tell me the truth, they says if I don't satisfy experience with them, go for private server plan (my site has only 400-600 people/day with about <10 GB bandwidth/month) or go for other hosting company. Very bad. Come try and never again!

3 Years ago I purchased a 3 year domain hosting plan for my business. Without notice or consent, they charged me for an additional 3 years for $358.20 last month. I just noticed this as I was updating my business financials. Apparently, if you keep a card on file with HostGator, as a "customer convenience", they won't send you an invoice- they will just charge your card. When I called to request refund- I was told it was too late. I was told if I didn't want to be charged, I shouldn't keep a card on file!!! How can they charge a card without notification or consent? Bad business model.

HostGator has one of the most awful customer services I ever got. I don't know if that's normal in servers providers, but the service as such (computers, servers, hardware) seems good and reliable, but the customer service is awful, it seems they treat you like you were a child or a dumb. It takes an eternity to reply to you, they don't have normal email tickets, just phone and chat, which takes a lot of time, and after waiting you get a bunch of ignorants trying to speak with you like you were a child. The big majority of the staff is technically very poorly qualified. All this big companies with all the "customer optimisation processes" treat clients like sheep. Strongly un-recommended. PS: Written after one hour with chat customer support and ZERO satisfaction. And I am a client for a long time! I just don't move due to the burden.

HostGator my website host, advised that due to malware, my 3 websites were being removed and that I should contact Sitelock to have the malware removed. When I discovered that my 3 sites had been removed, I contacted Sitelock. They offered to solve the problem for several hundred dollars and tried to coax me into signing up for a 6 month contract. When I explored further, I discovered that this hoax between both companies is now widely documented on Twitter and other social media outlets. When I presented HostGator with the evidence, they finally relented and helped me remove the fake 'malware'. Beware both these companies - they are a nightmare to deal with and I am in the process of moving my sites to a new host.

I was pressured by HostGator into locking in a price for several years in order to save money overall. After one year, they're telling me that some services were only free for first year, and now I need to pay extra for two separate security features, sitelock and codeguard. I spent 15 minutes searching everywhere on their site trying to find out how to cancel or downgrade those services. They make it difficult on purpose. Then I went to chat and was notified all agents were busy. Finally after answering another 8-10 Qs, I got someone to chat with me. It took another 15 minutes for me to cancel both services because the agent wanted to scare me into thinking my site would get hacked without those services. I found on another site that there are free services that perform the same safety and security services. Ridiculous to make this so time consuming.

We have an important site on HG and we have not been able to edit it for more than 10 days. We were using Weebly and their connection to Weebly is broken and they don't know how to fix it. One of our site admins called them more than 20 times and chatted over 25 times. They don't know how to solve this problem. HG used to be a good company -- not any more --- Our recommendation is STAY AWAY FROM HOST GATOR --- THEY HAVE NEW MANAGEMENT OR NEW PROCESS.

HostGator hosts the website of a violent Domestic Terrorist Group. This violent Domestic Terrorist Group is stalking and harassing me and other people online. I have repeatedly emailed and called HostGator requesting removal of the dangerous content, but they refuse. I was told over the phone by HostGator staff that Texas law permits HostGator to allow this dangerous content to be published. (HostGator is a Houston Company.) I believe HostGAtor is wrong and that online harassment is illegal according to Texas and Federal law. Hopefully law enforcement will force HostGator to remove the online harassment by this violent Domestic Terrorist Group.

I have been out of town for Cancer treatment and when I get back I find that the company somehow got my NEW CC number and renewed my account. I don't know how they got a hold of my card but they did. Refuses to refund any monies at all.

Just registered a domain a week ago, but was told by their customer service today that they provide no refund even though I would like to cancel the domain. They told me to wait for a year for the domain to expire and there was nothing I can do about it. TMDHosting is providing a better hosting package with 60 day money back guarantee. I will not use HostGator ever again.

So they hacked my web page, they give it malware, the same day I get a letter from site lock who can fix my site. First they said 100$ then 75$. Now 45$ when they realize they targeted a site with no sales and a broke company. I am letting my site go. They destroyed what I built up... which wasn't much. This is how they treat their loyal customers. They even locked my control panel and my emails. Save your breath and find another host. I am filing complaints everywhere.

Any and all experience I have had with HostGator web services have been filled with false statements and poor customer service. The service is slow and provides limits on the speed and volume of data that can be handled by the service. In my humble opinion, HostGator is an inferior web service provider from the service I had with them.

You know, there are good website hosting companies out there, there are average, there are bad... and then there are outright thieves. I am not talking about the: "Oh, they said I would get such-and-such for so much money per month, or a savings of such-and-such per year," then find out I'll have to buy something supplemental to get the deal; that just falls into the bad company practices category.

We didn't have too many issues with HostGator when we utilized them, for hosting services, but when we did contact customer support they were always incredible. The web tools provided by HostGator were excellent and allowed us to create exactly what we needed to make our business shine. The tools were comprehensive and easy to use. HostGator offers a wide array of storage options which provides a fit for any size business' needs. Switching options when you need more or less storage is always easy. We have used other providers' web interfaces for config. HostGator's interface is by far the most user-friendly we have used, and provides a positive experience no matter your level of expertise.

I'm going to be bluntly honest. These guys were perfect a couple of years ago. Now they're pure garbage. I've been trying to pay you with Amex, Visa, and MasterCard without avail, have numerous open tickets with your great "customer support" without avail, have opened a dozen chat rooms for the same purpose, without avail. The issue with this is simple. If you pay hosting for three years, and purchase an SSL certificate in GoDaddy, and try to install it in your hosting environment without a PayPal option, you can't. So you're potentially stuck with three years of a site with an expired SSL certificate. Calling them is useless as well. I strongly advise the public not to do business with Hostgator.

Very easy to get in touch with. They respond in a quick manner. Very polite. Always satisfied with their customer service. Very professional. Has some of the best tools for designing to make every project look its best and the most professional. Love their tools also. Great value. Very resourceful. It's a essential part of the program and a valuable piece of the service that I enjoy using more than other parts of the service. Great company. One of the best available. Very integrated to makes it easy to use for every user. Love the level of access to no issues or hassles along the way. It's easy to navigate also.

The customer service for this website is very friendly and helpful. They make sure that they provide excellent and quality service to their customers. They are very professional and do their best to solve any problems that you may have. The design tools for this website are very unique compared to other similar websites. There is also a wide variety of tools that you can use. The storage options for this website are very good as well. The storage options are very organized and easy to use. It allows you to store all of your information in a very organized and easy to access location. This website is very easy to use. Everything is pretty self-explanatory, but there are help features that explain to you how to use everything. You definitely don't have to be tech savvy in order to use this website.

The customer service was great. Not automated responses and very fast with getting back to me. They're thorough in answering questions and addressing all concerns. Loved the design tools. There were a lot of choices and very easy to understand. Simple for anyone to be able to understand, but the design doesn't look cheap. The storage options were incredible. Other domains completely limit storage, and you're left with not having all that you need. Whereas this domain company gives you plenty of storage for your needs. Ease of use is fantastic. Creating Web pages can be very difficult and time consuming. But it's made a lot easier with this domain company. Ease of use equals peace of mind.

I was a HostGator customer since 2009 and was decently happy up to the point where I wanted to upgrade my ecommerce platform in mid 2016. I looked at their plans online, found one I wanted, and called in. After asking some questions it became apparent that the price I would pay would be higher than advertised. I told the sales lady this will not work for me so she found a plan that is within my budget and will work for my technical needs. I told the sales lady exactly the software platform I intend to work on, Magento 2, and she told me that I would be able to make the changes needed to the server to get everything running correctly.

They were fine to host website. When needed new one built they did it. Took forever and many problems. Price was decent. But now you have problems and they don't fix right away and same cart problems, or cancel order problems occur. I was a loyal customer of HostGator for more than 15 years. The customer service has continued to deteriorate over time. Keeping customers waiting on hold for more than 30 minutes and then being served by a representative who is clearly dealing with many many customers at once - so that they are totally not focused on the customer, not focused on what the actual issue is and not focused on providing a solution - it is absolutely pathetic! Stay away from them.

Great customer service. I got the help I needed to set up my website and I'm really happy about it. Now I get to enjoy my website. Thank you customer service. I enjoy the design tool. Very fun to use to tweak my website and it's very helpful. I think it's the best design tool than other webhost because others have a limit. It comes with great storage. I can store a lot of GB in there so I can use a lot of space to set up my website. I'm really happy with the storage. I found it very easy to use. Most of them are difficult to use but not this one. I know how to use everything and had no problem. Very happy with the ease.

HostGator has partnered with SiteLock. SiteLock is scanning all of HostGator's sites to find malware... They email you and have taken your site down, then want you to hire them to get rid of the infection, and sign up to monitor it monthly! I'm sure HostGator is making lots of money off of this scam. They told me which file was the malware, which I removed, and they put the site back up. After the site was restored, it was just a white screen! This has happened 3 times in the last few weeks... DON'T GET HOSTGATOR OR ANY HOSTING COMPANY THAT HAS SITELOCK ON THEIR SITE!! YOU WILL REGRET IT!

I signed up on January 10 for a website hosting. Their system is outdated and doesn't work. I called 4 times, no one picks up the 24/7 phone. Waited 29 minutes. Last call I sent a cancellation request on their system and 2 days later I get an email saying "let's get started building your website." (I found out by a mutual friend that worked there that is a very small business and they have no staff member to help). DO NOT SING WITH THEM.

I purchased a website on Saturday, 13 December 2014. Up till today, I'm still battling to get the account verified so that I can start building my website. I've phoned the customer care, I've send numerous emails, but still no joy. They say that they've received everything, I must wait 24 - 48 hours for them to activate the website. It's now 72 hours.

I've bought the hosting on November 14. It's 15 December today. I've set a primary which I wanted to change later, but they've asked me to pay for it... Every time they tell you the charges without taxes and suddenly you got shocked after watching the increased prices. But the question is, why would you pay for changing your primary domain? Note it's your panel - you do what you want to do... On top of it... Why would you need their permission again for every single thing??? It's been a month and I am nowhere because of this company. I am sure they will be doing it with every customer...

I change from GoDaddy all of my account about 7 in total. It was the worse night mare. I try to cancel one of those account and I had pay for one year. When they see that you have money left on your account they try to keep the money, they do prorating and what ever else they can come out with as an excuse to keep your money. I got so upset I pull all of my accounts from them and ended up losing about $200.00 dollars in one single month. What ever you do, even if there is only one company out there don't ever use hostgator. They will suck every penny out of you trust me. I don't want you to be a another victim.