HostGator Reviews

If you are planning on signing up for HostGator, don’t. Just don’t. No quality when it comes to customer service. You have to expect to call or chat 4-8 times before getting an issue resolved. I signed up with SEO, the account manager would miss our meetings more often than not. I would ask them where in the US to implement keywords. They tell you, "Yes I will do that." Then you find out after 2 months they did nothing. I think throwing my money on a roulette table would have been a better way to spend my money.

I was at first put off waiting on a return call, but Dan called me back and he was the greatest. He was perfect, I could understand him very well, he was slow talking and did everything, and I cannot say enough about his help and expertise. I am not a great computer person but with his help I am doing so much better. Hostgator.com Dan is a keeper.

Is this a joke? HostGator is an absolute, certified nightmare to deal with. Our site went down temporarily. We called technical support....19 times to be exact. We were not able to TALK with someone from technical support ONE TIME that was knowledgeable enough to help us. We asked multiple times for supervisors and Tier 2 technical support is only available by email. We were eventually able to reach Tier 2 tech support through email but they never sent us a complete enough message to respond to. They sent us multiple incomprehensible emails but each email they sent led to another follow-up question….and another 8-12 hour delay.

DO NOT...I repeat DO NOT use this hosting site. It's like pulling teeth and eyelashes when trying to get assistance from customer service. I'm on day 3 trying to get help with an error and I've been talking with customer service LITERALLY ALL DAY and still nothing resolved. I'm so pissed I put so much money in this hosting site.

If I could give a 0 STAR I would. I run a marketing firm, and one of the things we do is create hundreds of websites for our clients each year. We used many hosting providers so far and HostGator is the only one I have ever had issues with. They have the worst customer service. Every time I talked to a representative to fix an issue, I feel like I'm talking to a robot. For example, I contacted them 12 days ago because in the "business cloud hosting package" that I purchased a few months ago for a client, they advertised that the package comes with $50 worth of YOAST SEO plugin for free.

HostGator has been a nightmare from the very beginning. I purchased a 3 year package for 3 websites in April 2022. Within a month my primary website was down, it had never been down in the 22 years prior. Despite getting the package including SiteLock they did not put it on so it was infected with malware. I made many calls, given promises that it would be back up 24-72 hours. I would wait...nothing. Finally in June it was scrubbed of the malware and back up; I had to pay for it to be restored. August 30 it went down again. I have been calling and calling, over an hour each time. One representative told me that SiteLock was never put on and that there was nothing in the notes of my numerous calls. This is my business.

After the numerous problems they caused and would not fix, I moved my domains over to another company. I still, after over 2 years, get invoices from them to pay. They do not have any of my domains or hosting. You cannot cancel autopay, or your account without contacting them via phone or chat, which is unprofessional and shady. They have taken over 20 minutes already to simply CANCEL my account!

I am a volunteer at Code2GOD, a non-profit organization. We had a very bad experience with HostGator. Their hosting is very slow. Our websites experienced many drops, causing us damage. Moreover, the hosting was very slow, causing bad experience for the visitors. Whenever we've called them, we got random people on the other side, not coordinated with each other, and seemingly with low expertise. Sometimes we've hard strange noises in the background, giving us image of an unprofessional support. We are waiting for more than 3 weeks for a migration and nothing helps us. Not recommended!

Very bad service. Already 3 weeks and migration has not helped. When I call them, I get a guy in the Philippines working from the kitchen with children's noises all around. Unprofessional and no wonder they can't focus on technical issues. Scary. #**

My sites with HostGator go down EVERY DAY. 500 response codes. I have called and used chat and in many cases the agent reports "The server is down for maintenance, contact again in 2 hours if not working" and then disconnects the chat. Really? Server maintenance during the middle of a business day? On the phone I have spent hours and they cannot even access my accounts due to the errors. If you are considering using HostGator, STOP. Give your head a shake and move on to another company.

Host Gator cannot be trusted to follow through. We paid them for web site transfer and waited, as instructed, for an email from their customer service. After 2 weeks we tried to follow up but were told we had to go through a "verification" process that took several weeks to finish by chat and email. In the end, customer service emailed us to let us know they would not refund our money since it was slightly more than 45 days after we initially signed up. Do NOT trust these sites that require full payment prior to doing any work or service whatsoever. I will be posting this message on every review board I can find to warn folks about this unscrupulous company.

I have used HostGator for several years, and their service has only gotten worse. I have several domains with them. One of these domains was to expire in a month, so I manually extended it for a year. Apparently their auto-renewal was triggered, so two weeks later, they automatically extended this domain for 3 years, without so much as asking me. I never approved this renewal and at the time they processed it, my domain had over a year left. No apology, nothing. The funny (or unfunny) thing was, a year earlier, they DIDN'T even alert me when another domain expired that was set to auto renew. They are a giant mess. Stay away.

Their service is confused, one technical support guy can get something done and another one will tell you it's not even possible. If you ask for a refund they will go ahead and delete your sites but don't assume you will get unused time back. If it's over 45 days they won't give you the money back, they will keep the entire year's money and delete your website without even telling you. Unlimited websites means subdomains added in cpanel on one hosting plan which isn't made clear and it's a terrible system.

It's fairly cheap and high-quality hosting. Especially enjoyed building up a website with their cm system... I also received a free domain which I think is a nice addition to the service I am getting.

Host Gator offers the best service on the net. I was desperate with WIX2 years ago (great tool but no service) and they helped me a lot to set up my SiteMaps, they helped me to index my site astrologers.us, they helped me connect my domain, they answered all the questions I'd with Gator Site Builder, it's the only provider where they answer your chat in less than 2 minutes and help to the end, I personally don't know them, they're in the States and I'm in Denmark and although Site Builder lacks some features, I still use it because they help me a lot. My account with Gator. **

The worst hosting I have ever used! They don't understand what they are doing, they mess up your accounts and don't know how to fix them. Trying to talk to a manager is the worst experience I have had!!! I would look somewhere else if I were you. You will spend more time on the phone trying to fix your site than it will be online. Buyer beware.

Hostgator is the most incompetent hosting provider I have ever dealt with. I inherited their hosting from a client and had to request support which required to have their "escalation" team to resolve an issue. The process is extremely slow and as I write this it's been over a week and our site is still not functioning. This fix is extremely easy on their site but yet I don't understand why it's taking so long for them to take care of it. I called in over 10 times and always get a template response of "Our escalation will get back to you". Our issue is absolutely an emergency but Hostgator obviously don't give a damn to their customer's concerns. Our escalation case is #**.

The billing: no refund after 45 days no matter how many months remaining. I purchased Hostgator shared hosting because was the chepest. They advertise $x.99 a month. I paid for a year and after struggles with support I decided it is not for me. When I canceled after only 4 months and asked for a refund for 8 or even 7 months they refused. They said they only refund me within 45 days of purchase. I told them I paid for 12 month and by canceling I am entitled for the money of the remaining months. They referred me to the 45 days return policy. They don't mention this on their plans. They advertise them as monthly but once you pay that's it.

For the past 4-5 days my website keeps going down. Finally, I was told that it is due to abusive behavior by other users on the server. If Hostgator can't keep my website online, I should be able to get a refund for the remaining time on the plan so that I can go to another hosting company that's more reliable.

Are you aware that HostGator has a sister company called Gator Builder? I didn't realize this until I finally listened to my wife's constant nagging about monthly payments being deducted from our personal checking account. I know what you're going to say if you'd only listened to her the first time she told you. You wouldn't have to write about your experience. Yup! you're right... Maybe my pain can help someone else from doing what I did.

I have been with HostGator for many years, as in about 12. Ever since the company was sold to a large corporation, it's been a long, slow slide downhill. I've been designing websites for nearly 18 years. Tech support is a joke. Today I discovered the art site I spent YEARS building so people can license my art is done. They LOST the entire database that supported the site. I regret not backing that up. After 9 or 10 years of that site being online, it was never an issue. The site cannot function properly without the database they lost. ALL that work, just gone. I have the entire site sitting on my drive, but no time to modify it so that it might be able to run without the database. This was the second time this happened, but that last time they had the database backed up. Clearly they no longer back ANYTHING up!! I'm heading with my sites and my clients to a much better hosting company. Avoid HostGator like it's the black plague!!

Will try to make it beneficial for you. Start learning... HostGator is not as good as you see in the reviews as compare to BlueHost, MochaHost, etc. *Not Sponsored* these are more secure and provide good services, each and every thing that you need to make your online presence. And not too much difference in prices as you have to go with them and you have to use a shared server just like property but there is no reselling :( [I never recommend you to purchase for 3 years]

Since the company has moved most of the services out of the United States, the service is terrible. Simple tasks with SEO purchases, website and email assistance has become a complete nightmare. Example, I notified HostGator of a cyber attack which was going to take affect two months before the attack was going to happen. I even provided the open hole of the cPanel path the attack was going to use. The IT department did nothing. The attack occurred. I do cyber security plus engineering. Just wanted to help. After the attack occurred, Hostgator said, the company waits until system failure, then react. Yikes, my advise. Stay away from hostgator.

I received an e-mail informing that my website is unavailable due to the high consumption of CPU. I did the adjustment on robots.txt to disallow indexing on the site like, following the Hostgator requirements on e-mail. That was the second time trying to solve the problem. I received the information that the admin would solve the problem the first time I contacted support. Now I chatted for almost two hours and received the information that the admin will solve the problem and there isn´t a deadline for that. I NEED to wait AGAIN and I don´t know how long it will be. That is a commercial website and that arbitrary decision from Hostgator is causing problems to my deal.

I closed my account a year ago because they sold my info and I was inundated with calls, texts, and emails. A year later they bill me for services and sucked money out of my bank account. I called them and they 1)acknowledged my account was closed, 2)acknowledged that I don't use the domain 3)acknowledged that they see the refund from a year ago. However, they are unable to refund me for this charge because I already paid. What kind of nonsense is this???

I have purchased a Windows hosting plan and there was issue with domain name being registered and it got pointed to the hosting plan as well as attempting to add 2 other domains to the hosting plan. When communicated with support it was supposed to cancel the incorrect domain name and register the correct one and fix the hosting plan accordingly, they kept going on loop on how it takes 24/48 without taking any action to change and not even fix on the account was provided until it gets propagated accordingly and after 5 more communication with the support team they only changed the primary domain on the host to yet another incorrect one and only to get it right on the second.

We had a change in personnel and we couldn't access our account since we didn't have the email or pin. I called to get everything reset. I've submitted the documentation HostGator has asked for. It is now going on 4 weeks going back and forth with HostGator. I'm so frustrated with their service/support. Every day I feel I am no closer to getting access than I was the day before. You can never talk directly to the person working on the case. They will never give you a day they think they might have things resolved. I've never received a call back, just email asking for more stuff. Hindsight 20/20, I should have just quit paying and gone with a different company and started a new domain with new email addresses. It would have been easier and less frustrating. If you are considering HostGator good luck if you need support higher than tier 1.

I was trying to move my domain name to GoDaddy, but when I access my account it says "It appears this domain name is deleted, to register a new domain please go here", they said that my domain was registered under their old registrar, the problem is that I can't manage my domain, can't do any change or even renew it... I spent almost a week trying to solve this. They asked me to send the original invoice but it is from 2011,10 years ago, I don't have that anymore.

Be warned! Once you pay and become a HostGator customer, your nightmare begins. Terrible hosting service, they aim to extract more money from you. The service is outrageous and has a NO refund company policy.

My website for over a year lost SSL, was dysfunctional, and unreachable by my clients on nearly a weekly basis. I spent hours with HostGator on a weekly basis toward the year mark with the same dysfunctional but basic website issues. What was I paying for? I was fed up with short term "fixes" and customer chat reps "begging" to keep my service and buy time. I refused to continue with them and demanded a refund.

Problem solved.

I read a book and watched training videos but the program does not work the same way. I can not afford to put a lot more money into this to let them make it. I would not renew this account and I wish I never got it.

I want others to know what gross negligence occurs at Host Gator. I spent over 5 hours with chat/phone. Each and every time I'm assured issue is fixed. My website continues to crash every 10 minutes. Every chat has been disconnected (even though I type every 30 seconds - 1minute), phone holds are upwards of 1 hours and I have NO website. Service is deplorable, at best. If I could give -5 stars, I really would. This is not how you treat a non-profit children's charity. There is no way I could ever recommended Host Gator and I hope anyone reading this RUNS to anyone but here.

I can't express my frustration enough with HostGator. I'm telling all of my friends and anyone else I know to STAY AWAY from HostGator. I paid over 600 dollars for the hosting service on 16 August 2021. My site became "unreachable" on 5 October - meaning it worked for almost 7 weeks. When I called HostGator I was told it was a Google mistake. I called Google and they said that they didn't have any idea what happened. I had HostGator on the phone and Google help on chat. The HostGator said SEE THE QUOTES "We don't HOST the site, we HANDLE the site." I have no idea what that is supposed to mean.

My account was suspended a few days ago without warning. The terms of service are hidden. I found out that I had too many files, and I fixed the problem several days ago. I emailed and called numerous times over the past four days, and my account is still dead. I paid a year upfront. That was a mistake, but how was I to know? My other hosting companies have never done anything like this. All of them have responsive technical support, clear terms of service, easy to read performance data, and reliable online performance.

It was a very unpleasant experience for me, buying a domain name at HostGator. They charged me for a domain name that has been purchased back in 1996, they didn't even bother to verify that?. Of course they will refund the money that they have charged, but what about the time that I have invested. I had been working for the last 1 week on how my website should look. I call them after a week just to know that it's been registered long back under someone else. This is not the service that I have been looking for.

I have registered an yearly plan with Hostgator few months back. All of a sudden they started suspending my websites (This is the fourth time), claiming my the websites are over using the shared server. What surprises me is, their email report shows websites which are dormant. I have restricted them from public. There is only one active site which has no much traffic and another which I am currently developing. I wonder, if one active website with less than 10 visitors a day can overuse a server what about ten? Mind you! The package is for hosting multiple websites.

April was lovely and helpful. She was patient and I also learned a great deal from her about how to do this. She basically corrected a problem that came about, but that HostGator failed to communicate to me. Therefore I'm very happy with her but not so happy with HostGator. They failed to do the migration that I requested and they DID NOT let me know there was a problem - !!!. Luckily I noticed my site was completely broken and got on the phone however it was offline and Host Gator really should've sent a note to alert me that they needed further action from GoDaddy to effect the migration. I had followed all the instructions from the previous call with another HG rep, but they also didn't tell me I needed info from HG and to use it to change the nameservers at GoDaddy. Thanks to April it got done.

Host Gator was my 1st choice when I decided to build another website. I had one several years ago and was absolutely pleased with everything about it from purchase, to interface, to tech support. When my church needed a website, you were the only logical choice. And, yes, I would recommend your service to anyone.

This hosting site offers several ways to get all of my ideas for security and other ways to add content! It is very easy to add to and improve the way that a client can interact to able to host his/her own meeting! I would highly recommend this service to all of my colleagues! Major kudos to the designers of this hosting service!! Sincerely, Louis

The price for advanced features makes HostGator unusable. I now have to go with another company. Problem: The MYSQL database is running an outdated version of software, and per customer support “in order to update the server for my website to run, I have to upgrade account to VPS ($80/month) or Dedicated ($180/month)”. Price breakdown: >$500 for 3 years of hosting, plus ~$80/month(monthly) for VPS. Host Gator has many plans available. I thought by buying the higher tier business plan that I would have all the things I needed for my website. I planned to stay with them for >3 years, as the price seemed competitive. I feel robbed for the money I paid, and hustled for the extra money necessary for updating their servers.

In a few words: "500 Internal Server Error". Multiple times a day, for months. Even before configuring the WordPress site. The server has gone down 20 times that I have seen in four months. Probably three times that number judging by the almost daily error messages from JetPack. AVOID! They are the worst web host I have seen, and I am in the process of migrating both of my sites.

Hi, I wanted to configure my SSL. I could not find a way to move SSL's from on site to another. I could not get help. I waited about 15 minutes and gave up. I had a couple of site I wanted to discontinue and 5 sites I wanted to activated. Looks like I will have to buy some more SSL when I get it configured.

STAY AWAY! I've tried to do business: nothing but trouble. They take your money, then your site doesn't work; they take a little more then it might work for a second. Then they act surprise you have difficulty--just this kind of thing over and over and over. I have a different company hosting for me now. Hostgator will take your money, then leave you in the wind with nothing...

It seems Hostgator resolved the issue overnight. I went in and modified the SEO information the next morning and the problem recurred. After some time spent on chat with tech support, the knowledgeable tech found a file with excessive redirect code and renamed it. The problem is gone, at least for now. Upgraded the rating to 3 of 5 as the issue should never have gone as long as it did.

I needed help with WP web design, I joined HostGator a few weeks go and have been trying to complete the site for 3 weeks now. I have been following a guy Tyler Moore on YouTube. So far I have deleted and reinstalled WordPress 4 times to clear problems I have been having, no one can seem to help. I have called support for help 5 times today alone.

I paid for a package but the website never worked or installed. I emailed customer service multiple times. They never helped. Finally, I asked them to delete the blog & stop billing me for it. They never deleted the blog, billed me for it 2 more times, & refused to give me a refund.

I’ve been with HostGator for close to 9 years now and they used to be really reliable. However, over the last few years their service has gone straight to hell! Especially in the last year. I’ve contacted them over 10 times in the last few months for the SAME issue. I honestly have to contact them 2 to 3 times a week now to have my access restored, because of service interruptions. I saw a recent article claiming that they are up at least 99.8% of the time, which HAS to have been written by an employee because that’s a FLAT-OUT LIE!!! Although, my billing portal is ALWAYS Functioning! I spend so much time calling and chatting to have my service restored that they should be paying me! It’s extremely frustrating and time consuming.

These people will quietly put a bunch of add on services in your package and bill you for them! They will not give you any refunds even if you tell them these were unauthorized purchases. These are thiefs!

Lots of issues with HostGator, but to summarize:

I previously had Hostgator about a year ago, and canceled as I was not using it for what I intended. I had no issues at that time. I then decided to reactive account in November of this year. I noticed that the domain name was incorrect, as it had com in the name twice(com.com) which was clearly an error on the reps part. I called and domain name was corrected. I then started getting marketing emails, text messages, and phone calls. I paid for the privacy protect whereas no one could see my profile.

Last month, I entered into my second year of hosting with Hostgator. Yesterday, I received a phone call AND email stating that my website had been "infected with malware". Loooong story short, for just $200 a year, (I was only paying $67/year for them to host) they could "Fix it." Yeah. Talk about an "upcharge"!!! I told the "Security" guy to kill the whole ** thing, I'll start over! He stayed on the line for another 25 minutes trying his best to upsell. JD was his name. Do NOT fall for this scam. I used their "Website Creation" software and THEIR server (which he promised was secure (really???)) and yet I was still magically infected 22 days after I paid for another year. They can go to Hades in a hellbasket. Done. I'll host from my office. I just bought a Dell PowerEdge 2950 rack-mounted server.

I bought vps server in Sept. 2020. In Oct I got outmated email regarding my SSL going to expire on 12/2/20. From Oct to Nov 2020, I contacted them 4 times to confirm it if my SSL is renewed or not. First Level Tech support advised me it's all done. Now on 2nd of Dec my SSL expired on server and we can't access all websites on my server. Last 36 hours I am keep contacting them to fix issue still not done. Our customer frustrated because they can't run their business last 36 hours. Very poor service. Never recommend them, pay more and get better service.

I have recently volunteered for a charity organization and their website needs. Once I took over the admin side of things, I was shocked at how badly Hostgator has charged this group for things they did not need. And to top it off, the pricing for these unwanted features is ridiculous. Hostgator does nothing to be proactive to help the client. Its just accepts things as they are knowing full well that this client needs assistance. Unused packages, unnecessary features and packages all of which are being charged at a premium price. I am currently in the process of convincing client to move away from Hostgator and can guarantee that I can find a more suitable package elsewhere with proactive support. Do yourself a favour, choose someone else, and not hostgator.

I have a website that's 50+ GB in size and the largest, most complete of its type, in the world. The site requires credentials to view much of the content since an attack from Iran almost 3 years ago. Since then I have done 80 to 90 hours every week building filters for a firewall to limit traffic to just the US and Canada as that's all I can keep up with and the content MUST be secure and protected from ne'er-do-wells. I rely heavily on website traffic logs to finish this firewall build as they show me each contact from the outside. I've had HostGator hosting this site for years now and just recently their logging tool (AwStats) has been failing to provide any real time data. Numerous phone calls to them in the past week and a half have provided no fixes. I keep getting told "we have escalated this to the admin team". It's now been escalated 5 times and NOTHING is happening!

Tried to move 28 TLDs including 8 websites from original ISP to Hostgator. 4 months later I'm transferring everything (other than 12 valuable domain names I lost due to Hostgator's negligence) out of Hostgator and will demand my money back. Their domain name display has ridiculous prompts and it is impossible to tell if the domain name has been transferred in or not. On prompt says to wait and try again later (to get current status info) or call us. I had over 40 chat interactions with assortment of CS people most of whom had to put me on hold to get a manager's help because these agents start all over with asking me what the problem is! Look at the previous freaking chats and get yourself up to date. What a circus.

Hi, HostGator has me locked with their terms, etc. until next year, I know it is sad. I think Hostgator is the worst hosting company I have ever had in the last 22 yrs. It is extremely slow, the site will stop responding if you run a single forum on it. Got a hostgator account? Go on and do a speed test for your site at **. You will get an F. I can't even run any php script on it, the hosting will not respond. DO NOT WASTE YOUR MONEY on Hostgator!!!!

They do not have a free trial so you are forced to pick a plan immediately if you want to try them out. I saw they had a 45 day money back guarantee so I said decided to try it. After only trying it our for 30-45mins I found it was not user friendly for me and messaged them immediately asking for a refund. I was told they would refund me MOST of my money but had to charge me 17.99 for the "free" domain since I no longer want the hosting service. I told them I have no use for that domain and didn't need it to begin with. (They force you to pick a free one when you sign up for any package). Now that tells me they are out here scamming people for domains they don't actually need or want. PayPal got me my full refund back but beware if you think about trying it out because of the money back guarantee. It is not advertised and was never mentioned you would be charged for the domain if you cancel when checking out.

Having a problem with https:///autodiscover/autodiscover.xml returning results (when it shouldn't). As a result we can't configure newer versions of Outlook for multiple users. It took Microsoft to find the issue being caused by the site. We found a HostGator tech article which said the solution was easy - just set MX Entry to "Remote". When nothing was fixed, we found posting saying it takes HostGator up to 48 hours to implement. We waited 48 hours...nothing. So we started chat sessions over 4 days and keep being told "we're very busy - please wait for a 'few' more hours." We're now at day 6 with hours and hours wasted trying to get this fixed...still nothing. If you own a business - do yourself a favor, go elsewhere. HostGator is the BIGGEST mistake we have made with our site, and our user's email is still down (with Microsoft saying - nothing can be done till this is fixed).

Our company's website was hacked right before we attended a national conference. When I first contacted them, the agent was very friendly and patient and promised that they would bring back our saved files soon, and would also recommend some security package. However, it has been over a week, no single progress has been made, and no recommendation and no answer!!! --- come on, we would like to pay!!! -- I have called 4 times, and every time, I had to explained the same story again and again, and have to wait for long time for each agent to pull out the files, and every time, I was told the problem would be resolved.

On an article about good host servers, HostGator came up. I decided to take a chance and closed my account with ipage. Well....23 days later, STILL NO WEBSITE!!!! I have been on the chat with not 1, not 2, not 3, but about 6-7 tech support guys. They keep saying: "you're a priority; you're Tier 3." Whatever, it's not done. 23 days is like multiple eras when you consider cyberspace. I don't know who is Hostgator, but I'm beginning to think it's a bunch of teenagers taking my money, making promises until they can no longer bleed me. I feel so DUMB trusting them. No adult would run a business like this!

As others have said already... They will infect your website with malware, suspend it and try to charge for clean up. If you clean it up yourself, they will NOT remove suspension and will basically hold ransom for your website. Avoid them and all EIG owned (read about it if you don't know what it is) hosting services.

HostGator customer service had called and resolved the situation by proceeded with a refund. Their CS was courteous and professional. I have updated the rating from 1 star to the 3 stars because of billing itself should not have occurred.

HostGator SUCKs!! - They have zero support. I purchased their business cloud plan ($9.95/mo) for long term period - 2 years, by reading some reviews that they provide good services. But then suddenly they blocked my server without any prior notification. Upon contacting their chat support (which has 0 star knowledge) I found that they blocked me due to resources limit. Now I want to mention that I was hosting around 5 sites on that cloud hosting with very small traffic but if their business cloud hosting plan can not handle this then HostGator is totally useless.

HostGator has good support response rate, which is how they brand and differentiate themselves from other sites (good English speaking support personnel - nothing more). However they have very low level skill sets of technical employees. They likely use offshore freelancers in India or China, you never speak to technical team directly and it takes weeks to receive updates, which is usually direct indication of direct offshoring. My experience indicates that they are basically offshore company with US shell and accounting. If they use some local resources, who they pretend to be employees (likely not true) they exhibit low knowledge and appear to be teenagers with no technical knowledge of the subject. I would be very careful dealing with this company. Number of times they erased my website, did incorrect restoration, have multiple service issues. It is never ending story and I am planning to switch back to GoDaddy.

I canceled my hosting package and requested an A record to be changed, to another provider about 10 days before the next billing cycle.

They'll eventually turn on you and force you to upgrade your plan, even though you've done steps to optimized your sites. If you don't, they'll limit your URL accessibility and eventually kill them. You won't even be able to login on your own WordPress admin. I'm pretty sure they only implemented the 25% maximum CPU usage rule for shared plans this year and I should've read the terms first before renewing. I've been with this company for almost a decade now and this is what I get. Horrible experience. Won't renew again.

Over a week ago I began transferring my domain from my previous hosting provider to HostGator. The problems began when I first gave them the EPP code from my previous hosts. They claimed it invalid, even though previous host Just Host said it worked for them. 3 days later, Just Host issues a new code, it works and I think, great. Now in a couple of days for the transfer to go through I can go in and redesign my website. I try to use HostGator's own website builder, but it won't allow me to choose a template, I'm told tech support will work on it.

We are working with them since long, but whenever we face issue in website due to any changes by their side, they charge us to make it fine. On 29th May 2019 morning hours my website stopped working. I called up them, they said you deleted few files from file manager. I checked the log of login details and everything because why should I do that, but my all logs were there of last year even last 4 years. They removed all current trash, caches and logs of May month. I asked them backup for those, they charged me a good amount and provided every garbage just my required files were not there. Then I came to reviews after spending 10 day on them, lot of customers faced same issues. They delete the files, down the website, make changes on their own and charge their clients. All the current files has gone. Now I have to work hard on the website to make it again, but not with them for sure.

We have not been able to send email for a week and contacted DescriptionHostGator support 3 days ago and still cannot get any status on the progress of resolving this problem other than that they are still working on it. We are sure that the problem is on their end and that has been verify and confirmed. We have tried phone support and online support and not a single update provided. HostGator does not have a method of checking the status of a case ID on any of their customer control panels (Billing or general control panels) so you are forced to call or waste your time using online chat.

From the moment you sign on with them, they start warning that if you don't pay for the extra malware protection, your site could be infected. Guess what. They will infect your site and then shake you down for extra fees. STAY FAR FAR AWAY.

When it works they are great. When it does not they are horrid. 7+ days with no responses to support tickets when site is down because they shut it off. Vague messages at shutoff that give you virtually no details, Front line support shields Admins so you can never talk to someone dealing with the actual server. Long time customer that has hung with them a long time will be leaving on next renewal... and while mentioning that, they give 50-80% discounts to new customers. NOT to current customers who have been with them. So get deal at first and lock in as long as you can because at renewal it it full retail rates which are NOT competitive.

As with the other users HostGator shut down my 5 websites without warning over overuse of resources. This happened over Christmas 2018 when our offices had been closed for 10 days. Only after threatening them with legal action did they turn the websites back on. Now on March 18th 2019 ALL our emails stopped working. I contacted customer support at least once a day. Was promised multiple times the problem was fixed. All the emails sent or receive have been lost without any notice to the sender that our email was down. Worst company ever. NEVER do business with them.

HostGator shut my site down without notice. Then sent message that it was using too many resources on server. But then would not answer any of my emails. Site was down for days even after I made changes.

The migration admins were support to migrate a few domains including 250+ email users with a deadline. They had done it halfway through even with a hard deadline set. The users were left with no email access for days. They just ended up passing me around and sending me self-help article links. Worst tech support I've had in years, especially after paying for a VPS server.

So SiteLock decides that my websites were infected, I run scanners by SiteLock. I pay SiteLock, I find out that the "Virus" was my own files, I cancel the scanners. Meanwhile, HostGator charges me $187 out of nowhere for the same service and denies to refund me because I noticed too late. Here is their reply after calling both companies endlessly.

I told her, "If that's the case we would go somewhere else - Good-bye and thanks for nothing!" Kinda stupid to close someone's account that they didn't request and lose business!! PS. I should've looked more closely at reviews. All I saw today was 1 STARs that says a lot! Wasted time with this Company.

I have screenshots of all live chats and broken website logs on request. HostGator decided to upgrade my shared server without notifying me: **. They upgraded Plesk, again didn't tell me anything, no emails, no alerts, no posts, NOTHING! Problems: - Due to this upgrade, my website went down immediately, I had to find out about this by myself. My emails no longer worked. My databases also went down due to permissions issues. Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED)) - (MYSQL and MSSQL) - MSSQL BROKEN. My PHP webs no longer work, they display theme errors. I believe this is because they have upgraded their plugins WITHOUT contacting me. Now my MediaWIKI themes throw errors.

I signed up for domain hosting services. I requested HostGator to do the domain transfer. HostGator didn't process the domain transfer after multiple requests. I called few times but HostGator still couldn't process the request. Fed up, I signed up with a different domain hosting service and the new host transferred the domain overnight! I contacted HostGator for a refund, HostGator refused to process the refund. My experience says "buyer beware". Poor customer service, stay away, DO NOT recommend.

It is a very difficult and SLOW process when you request their free website migration. I previously had HostGator's shared hosting plan and tried to upgrade to their Cloud hosting. I filled out the form to move my primary website and add-on domains to the new cloud server and got zero response after several days. So, I called tech support, and they said sorry they can't help me, that migration is a different department and they don't take phone calls or do chat.

I had cancelled my service package with HostGator on 02/05/2017. They confirmed that it had been cancelled however, they charged me for another year of service on 12/20/2018. When inquiring about the charge, they told me that I needed to physically call them and request them to remove my credit card information from their system on top of cancelling the package. They retained my credit card information and unrightfully billed me for another year of service that I did not receive. Also, when I was cancelling my service with them they failed to mentioned that I needed to do a "secondary cancellation" to remove my credit card information from their files. Although, the support woman on the phone mentioned that every customer should be told about the required secondary cancellation, she said there is no way for her to refund me.

They deleted all my web files 7 days after I did not renew for another year. Who does that? Bad web host, driven by profit motive only. Customer service is poor and they force you to use chat. I have moved all other websites to SiteGround.

Worst hosting company I ever used. I signed up with them and paid for their backups they call "CodeGuard". When it was time for me to get a backup they told me my site wasn't backed up all year and reason was my site was over the limit. They never notified me of any issue. I was told I have to check with them periodically to make sure the backups are there. WHAT'S THE USE OF A BACKUP SERVICE IF I HAVE TO DO THEIR WORK?

One of the reasons I chose HostGator was because of reading many recommendations that their customer service was great. What a joke! I mistakenly chose an add-on (Constant Contact - Not sure how I did this because I'm very careful about reading the fine print!) for which I was charged $20. I requested through an online chat that I wanted a refund and I wanted to cancel it. I was told that Add-ons are not refundable. I didn't argue because I supposedly chose this Add-on. OK, I could take the $20 hit if it was my fault. I was told that I would receive an email when my account was cancelled. I received an email in May 2018 that my account was cancelled. I didn't think anything else of it until I was looking through my bank account months later and notice they were still taking $20/month out of my account for the last 3 months. They had stolen $60 from me over 3 months.

Just to inform you, I got separated from the last agent. I have had nothing but problems since I have used HostGator. I originally purchased the Baby Plan and had issues that your team could not solve. I then purchased the Wordpress Hosting plan hoping that it was better security as you say but still had issues that your team could not fix so they directed me to contact Sitelock who then proceeds to tell me that the Firewall that I do have in place was not good enough and I needed to upgrade which I caught the gentlemen in a lie because he said that it would only be $30 for a year and then tells me that it would be $30 a month. He stated that the security that comes with my hosting plan is conflicting with the SSL. How is this possible, I just signed up?

Their team is super slow, I still have unresolved issues from one month ago. They make promises and don't deliver them, please stay away from them. Their service is a complete nightmare which you can't escape. Run for the life of your website. They couldn't do a simple domain renewal because they have a third-party company that is super slow.

I have been a HostGator customer for less than a month. Have been having absolutely pathetic support from their team on 2 separate occasions: I had subscribed to their Optimized Wordpress plan. Unfortunately this plan doesn't come with Cpanel (I didn't know this beforehand) and due to this I had to depend on HostGator support team for migrating my existing Wordpress site.

It was so convoluted to get the site set up - I saved two blogs and they were not saved when I went back to try to tackle new blogs or posts. I was just a couple of weeks past the 45 day refund time and even though I never published the site or the blog, they would not refund my money. Advice - make sure you learn WordPress before you even think about HostGator!!!