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HostGator is a web hosting platform with prices starting at $2.75 per month. Customers receive access to a multitude of website hosting options, including shared hosting and WordPress hosting. All sites come with a 99.9% uptime guarantee, free site transfers and free SSL certificates. Customers also receive a free domain for a year.
Pros & Cons
- Low prices
- Many options
- Uptime guarantee
- Free domain for a year
- Limited backups
- No staging
HostGator offers many hosting options and features, including unlimited storage and low prices. Some packages have restrictions on staging and backups, but most customers will find its solutions fit their needs and budget.
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I have purchased a Windows hosting plan and there was issue with domain name being registered and it got pointed to the hosting plan as well as attempting to add 2 other domains to the hosting plan. When communicated with support it was supposed to cancel the incorrect domain name and register the correct one and fix the hosting plan accordingly, they kept going on loop on how it takes 24/48 without taking any action to change and not even fix on the account was provided until it gets propagated accordingly and after 5 more communication with the support team they only changed the primary domain on the host to yet another incorrect one and only to get it right on the second.
After 2 days of going back and forth with them about it and refused to cancel the incorrect domain and told me it was non refundable while one of the support team said it will be cancelled as I requested the same day as the incorrect domain was registered yet there is another error to add the other 2 domains. When attempting to add them there is error produced "DNS Name already exists" while it's not showing in the Plesk to work on. When attempting to contact them again the response was, "Oh we don't support this service" which was Windows Plesk service and yet the issue persist to this day and not being solved. Every communication is "will add note to admins to help get it fixed" and yet no action is being taken.
We would love to take a look into this for you and see how we can help! If you could send us an email to email@example.com with your primary email address and the domains you are having issues with, we would be more than happy to take a look at this.DJ
Customer Advocate at HostGator
We had a change in personnel and we couldn't access our account since we didn't have the email or pin. I called to get everything reset. I've submitted the documentation HostGator has asked for. It is now going on 4 weeks going back and forth with HostGator. I'm so frustrated with their service/support. Every day I feel I am no closer to getting access than I was the day before. You can never talk directly to the person working on the case. They will never give you a day they think they might have things resolved. I've never received a call back, just email asking for more stuff. Hindsight 20/20, I should have just quit paying and gone with a different company and started a new domain with new email addresses. It would have been easier and less frustrating. If you are considering HostGator good luck if you need support higher than tier 1.
We take account security very seriously here at HostGator. We can understand how this may not be ideal. We have escalated your case and you should be receiving a response soon.DJ
Customer Advocate at HostGator
I was trying to move my domain name to GoDaddy, but when I access my account it says "It appears this domain name is deleted, to register a new domain please go here", they said that my domain was registered under their old registrar, the problem is that I can't manage my domain, can't do any change or even renew it... I spent almost a week trying to solve this. They asked me to send the original invoice but it is from 2011,10 years ago, I don't have that anymore.
We are more than happy to look into this for you and see what we can come up with. We have asked an Escalations Manager to reach out and assist.DJ
Customer Advocate at HostGator
Be warned! Once you pay and become a HostGator customer, your nightmare begins. Terrible hosting service, they aim to extract more money from you. The service is outrageous and has a NO refund company policy.
We definitely have a refund policy in place. We would love to help you out and see what we can do. We have created a case and asked an Escalations Manager to reach out and assist.DJ
Customer Advocate at HostGator
My website for over a year lost SSL, was dysfunctional, and unreachable by my clients on nearly a weekly basis. I spent hours with HostGator on a weekly basis toward the year mark with the same dysfunctional but basic website issues. What was I paying for? I was fed up with short term "fixes" and customer chat reps "begging" to keep my service and buy time. I refused to continue with them and demanded a refund.
I contacted before 45 days of renewal, I began transfer of my website to another host, they told me once my transfer was complete to contact them yet again to get the shared hosting refund of $143, HostGator was not able to speed up my transfer, then they refused to refund my hosting costs because they told me my transfer took too long (which they told me would take a standard 7 days). This is astonishing behavior and poor treatment. I have screenshots and case numbers of all these timely chat conversations. Now my case is still not being refunded. Negligent behavior is evident.
We see the issue here and we are going to fix it. We have created a case and asked an Escalations Manager to reach out and make things right.DJ
Customer Advocate at HostGator
I have bought a plan from Host Gator to host domain **. I have used domain email address to register this hosting plan. Since then none of our emails are not working. This has put our business in a difficult situation of not receiving emails. Our employees and clients are upset. You have no idea how many times and how much each time I have spent in the chat with Host Gator ending up with no success.
No one couldn’t help and finally I had to ask Google for support and they have given me solutions like updating MX records. I have passed this information again via Host Gator chat support and “Shiva” confirmed everything is set up and is working. I just need to wait 4 to 8 hrs. Still emails are not working after 16 hrs. I never had such bad experience like this before and chat support is terrible and is not really helping to solve the issue.
I cannot even log in to the backend of site as I am using domain email address. How can we even built a website without login not working? Asked for a login which was never provided after the issue. They say wait until the email to work and then I can login. But it has passed well over the timeframe that they advised. How will we use our emails again? Our business is in pause because of the lack of support from Host Gator. I have sent them a final email now to see if there is any final help. I wonder what they are going to host without helping customer to have a backend log in to set up a website???
We are so happy to hear your problem is solved. If you run into any other issues do not hesitate to reach out!DJ
Customer Advocate at HostGator
I read a book and watched training videos but the program does not work the same way. I can not afford to put a lot more money into this to let them make it. I would not renew this account and I wish I never got it.
We hate to hear you are having issues. We would love to help! If you could send us an email to firstname.lastname@example.org with your primary email address on file and domain name, we will be more than happy to get started!DJ
Customer Advocate at HostGator
I want others to know what gross negligence occurs at Host Gator. I spent over 5 hours with chat/phone. Each and every time I'm assured issue is fixed. My website continues to crash every 10 minutes. Every chat has been disconnected (even though I type every 30 seconds - 1minute), phone holds are upwards of 1 hours and I have NO website. Service is deplorable, at best. If I could give -5 stars, I really would. This is not how you treat a non-profit children's charity. There is no way I could ever recommended Host Gator and I hope anyone reading this RUNS to anyone but here.
We really hate to hear you had such a poor experience. We want to fix that for you. We have asked an Escalations Manager to reach out and make sure everything is taken care of.DJ
Customer Advocate at HostGator
I can't express my frustration enough with HostGator. I'm telling all of my friends and anyone else I know to STAY AWAY from HostGator. I paid over 600 dollars for the hosting service on 16 August 2021. My site became "unreachable" on 5 October - meaning it worked for almost 7 weeks. When I called HostGator I was told it was a Google mistake. I called Google and they said that they didn't have any idea what happened. I had HostGator on the phone and Google help on chat. The HostGator said SEE THE QUOTES "We don't HOST the site, we HANDLE the site." I have no idea what that is supposed to mean.
After 3 hours of going back and forth, I asked for a supervisor and was told "it is not POSSIBLE" to speak with a supervisor. Finally, he said that he needed to take notes before contacting transferring me. I was put on hold but could hear the key pad then was hung up on. I called back and got a different agent and they had no problem with transfering me to the supervisor who took my info and said they would "open a ticket." I was contacted 24 hours later by Roshan and basically told that they would refund my money. Finally Google helped me reset my website to the old IP address and it's up and running.
This is not the type of experience we want our customers to have. We would like to make things right. If you could send us an email to email@example.com with your primary email address on file, we will have someone contact you to see how we can fix things.DJ
Customer Advocate at HostGator
My account was suspended a few days ago without warning. The terms of service are hidden. I found out that I had too many files, and I fixed the problem several days ago. I emailed and called numerous times over the past four days, and my account is still dead. I paid a year upfront. That was a mistake, but how was I to know? My other hosting companies have never done anything like this. All of them have responsive technical support, clear terms of service, easy to read performance data, and reliable online performance.
Normal hosting companies warn a user if their file or computing limits have been reached. Hostgator kills your account—even if it is paid for ahead of time. I have never seen any product with such poor delivery and service. To be fair, the technical support workers (probably contract workers) are competent, and they try hard. The admins who they report to are brain dead. I managed to speak with a sales agent who was rude. I will try to get a refund, but I doubt they will respond. There are many, many hosting services. Any one of them would be a better choice. What is it called when you pay for a product and do not get it? Stay away. You will lose your money, time, and data. The worst.
We are sorry to hear you had such a poor experience. We do put everything in our terms of service in regards to performance data and other things pertaining to a possible TOS Violation. We would love to get you taken care of. If you could send us an email to firstname.lastname@example.org with your primary email address on file and your ticket number so we can better assist.DJ
Customer Advocate at HostGator
It was a very unpleasant experience for me, buying a domain name at HostGator. They charged me for a domain name that has been purchased back in 1996, they didn't even bother to verify that?. Of course they will refund the money that they have charged, but what about the time that I have invested. I had been working for the last 1 week on how my website should look. I call them after a week just to know that it's been registered long back under someone else. This is not the service that I have been looking for.
We hate to hear you had a poor experience. We looked forward to resolving your issues however it appears you have cancelled. We wish you luck with your hosting and domain endeavors.DJ
Customer Advocate at HostGator
I have registered an yearly plan with Hostgator few months back. All of a sudden they started suspending my websites (This is the fourth time), claiming my the websites are over using the shared server. What surprises me is, their email report shows websites which are dormant. I have restricted them from public. There is only one active site which has no much traffic and another which I am currently developing. I wonder, if one active website with less than 10 visitors a day can overuse a server what about ten? Mind you! The package is for hosting multiple websites.
The worst part of the story is, it is in now 35hrs since suspension they haven't managed to restore the service, I have replied their email (As they requested) three times and yet no response, I went on chat support twice but still no straight forward answers (they asked me to optimize my cpu, I have been doing that ever since). But one thing I had noticed though is, every customer service I communicate with, is convincing me to upgrade to a dedicated plan. I believe the idea was to make me register by convincing me with a cheaper hosting plan and after that start frustrating me with their service, so I can get an expensive package. I was very comfortable with my previous host, I got convinced to choose HostGator because of the price. I really regret this decision.
We hate to hear you are experiencing these issues. We are more than happy to help. We have asked an Escalations Manager to reach out and make sure we have your sites up and running.DJ
Customer Advocate at HostGator
April was lovely and helpful. She was patient and I also learned a great deal from her about how to do this. She basically corrected a problem that came about, but that HostGator failed to communicate to me. Therefore I'm very happy with her but not so happy with HostGator. They failed to do the migration that I requested and they DID NOT let me know there was a problem - !!!. Luckily I noticed my site was completely broken and got on the phone however it was offline and Host Gator really should've sent a note to alert me that they needed further action from GoDaddy to effect the migration. I had followed all the instructions from the previous call with another HG rep, but they also didn't tell me I needed info from HG and to use it to change the nameservers at GoDaddy. Thanks to April it got done.
We are so happy to hear April got everything taken care of! Thank you for your wonderful feedback!DJ
Customer Advocate at HostGator
Host Gator was my 1st choice when I decided to build another website. I had one several years ago and was absolutely pleased with everything about it from purchase, to interface, to tech support. When my church needed a website, you were the only logical choice. And, yes, I would recommend your service to anyone.
We really appreciate the recommendations! Thank you so much for your awesome review!DJ
Customer Advocate at HostGator
This hosting site offers several ways to get all of my ideas for security and other ways to add content! It is very easy to add to and improve the way that a client can interact to able to host his/her own meeting! I would highly recommend this service to all of my colleagues! Major kudos to the designers of this hosting service!! Sincerely, Louis
Thanks so much! We're so happy that you're happy. We truly appreciate the great review.Erinn
Customer Advocate at HostGator
The price for advanced features makes HostGator unusable. I now have to go with another company. Problem: The MYSQL database is running an outdated version of software, and per customer support “in order to update the server for my website to run, I have to upgrade account to VPS ($80/month) or Dedicated ($180/month)”. Price breakdown: >$500 for 3 years of hosting, plus ~$80/month(monthly) for VPS. Host Gator has many plans available. I thought by buying the higher tier business plan that I would have all the things I needed for my website. I planned to stay with them for >3 years, as the price seemed competitive. I feel robbed for the money I paid, and hustled for the extra money necessary for updating their servers.
We would love to see what we can do to help out here. If you could send us an email to email@example.com with your primary email address, we will get to work on seeing what we can do.DJ
Customer Advocate at HostGator
In a few words: "500 Internal Server Error". Multiple times a day, for months. Even before configuring the WordPress site. The server has gone down 20 times that I have seen in four months. Probably three times that number judging by the almost daily error messages from JetPack. AVOID! They are the worst web host I have seen, and I am in the process of migrating both of my sites.
We reached out to this customer via phone and email and never received a response. We will try again today to reach this customer so we can ensure that their concerns are resolved. We're terribly disappointed to hear that they've had such a rough time and we'd love to make things right. Thanks.Erinn
Customer Advocate at HostGator
Hi, I wanted to configure my SSL. I could not find a way to move SSL's from on site to another. I could not get help. I waited about 15 minutes and gave up. I had a couple of site I wanted to discontinue and 5 sites I wanted to activated. Looks like I will have to buy some more SSL when I get it configured.
Have no fear, we are here! We would love to help. We have asked an Escalations Manager to reach out.DJ
Customer Advocate at HostGator
STAY AWAY! I've tried to do business: nothing but trouble. They take your money, then your site doesn't work; they take a little more then it might work for a second. Then they act surprise you have difficulty--just this kind of thing over and over and over. I have a different company hosting for me now. Hostgator will take your money, then leave you in the wind with nothing...
We are very surprised to receive this review. That doesn't sound like us at all. We are sorry to hear that you had a poor experience however we do wish you the best of luck on your future hosting endeavors!DJ
Customer Advocate at HostGator
It seems Hostgator resolved the issue overnight. I went in and modified the SEO information the next morning and the problem recurred. After some time spent on chat with tech support, the knowledgeable tech found a file with excessive redirect code and renamed it. The problem is gone, at least for now. Upgraded the rating to 3 of 5 as the issue should never have gone as long as it did.
Here it is June 11, 2021. On June 2, 2021, my wife and I purchased a premium domain name for her business. We had that domain i****e.com transferred to HostGator same day so we could move our website (i****e.net) to that URL. This should be a fairly straightforward process. We did pay HostGator for the domain move and have an email receipt dated 6/2/21. HostGator never told us they needed the transfer code, but after it hadn't moved in about 36 hours, a call to tech support resulted in them getting that transfer code and after a wait, we had the domain where it needed to be. I know this because the place that had it showed it no longer on their books. I then asked HostGator tech support to help me point the website on their builder to the new domain. THEY COULDN'T FIND THE DOMAIN. I had to show them the receipt and they finally figured out that i****e.com was a HostGator registered domain.
The next step was to change the website I built to use the new domain name. I simply changed the name servers from the .net site and gave them to the .com site and verified with tech support that I had done it correctly (I had). That effort has resulted in my website being down for I figure, about 5 days. I've been told that the server is under maintenance and the latest is that the tech support people can't get my CPanel to open. I was told this last night (over 24 hours ago) and the tech apparently didn't think to submit a ticket on it at that time. I guess he thought that the problem was with the server. Never mind that at that very moment I had a brief period of up-time. I told him I could see my CPanel and that if he couldn't then there was a definite problem in HIS end. At that same time I was smart enough to make and download a backup of my site.
Basically, now they can't even get access to my account to do anything. When I ask about server status, I get ambiguous noncommittal answers but I know that in the elapsed time, they could go to a provider, buy and get another server and likely get it installed and configured. Of course, a company like HostGator should have backup servers they can use to restore a website when there are protracted issues. Heck, moving the site to another server and throwing the bad one out is likely more efficient than the path they are going down now.
Where does it all end? I'm stuck with an error message that my website isn't redirecting properly, I can't get to it to see anything, they tell me they can't get to it, and my site has been off-line (with small exceptions) for the last 4-5 DAYS! Maybe more as I wasn't really monitoring up-time during all of this change process. I know that propagation takes time and that you sometimes have to simply wait for the Internet to figure it out.
To be fair, the tech support people have done the best they could but it has become obvious that they actually can't do much. Real problems require an escalated ticket and the manager I spoke with today told me that he cut a higher priority ticket for me, then proceeded to tell me that it would be a 24-48 hour wait for a response. Basically, that's the same level of response I would have gotten from his tech so that appeasement tactic was really nothing more than lip service.
We are seriously considering simply folding the whole site and taking our business elsewhere, spending the weekend setting up a new site and getting HostGator in our rearview mirror. Here it is Friday night. If, by 8AM tomorrow, I have no website, then I'll be spending the weekend building a new one at somewhere that costs a little more but has a LOT better service, maybe Godaddy...
We are sorry you had issues starting out but we are happy to hear they have been resolved. We appreciate the updated rating!DJ
Customer Advocate at HostGator
I needed help with WP web design, I joined HostGator a few weeks go and have been trying to complete the site for 3 weeks now. I have been following a guy Tyler Moore on YouTube. So far I have deleted and reinstalled WordPress 4 times to clear problems I have been having, no one can seem to help. I have called support for help 5 times today alone.
1st, the call went dead or she put me on hold without telling me and never came back. 2nd the guy said he had never handled my issue before and wasn't sure how to fix it. 3rd a woman pretending to help but had NO idea what she was doing, she was really lost with the basics. 4th the guy didn't know either but was going to find someone to help, he did, but wasn't sure how to put me in contact with him as he was on break and 5th I could not make out a word he/she was saying on the phone because the connection was so bad. I feel I made a huge mistake in going with HostGator because of the inexpensive hosting fee. I am going back to Go Daddy.
I paid for a package but the website never worked or installed. I emailed customer service multiple times. They never helped. Finally, I asked them to delete the blog & stop billing me for it. They never deleted the blog, billed me for it 2 more times, & refused to give me a refund.
We want to make this right. We reached out asking for more information and once we get a reply we will get to work on fixing this.DJ
Customer Advocate at HostGator
I’ve been with HostGator for close to 9 years now and they used to be really reliable. However, over the last few years their service has gone straight to hell! Especially in the last year. I’ve contacted them over 10 times in the last few months for the SAME issue. I honestly have to contact them 2 to 3 times a week now to have my access restored, because of service interruptions. I saw a recent article claiming that they are up at least 99.8% of the time, which HAS to have been written by an employee because that’s a FLAT-OUT LIE!!! Although, my billing portal is ALWAYS Functioning! I spend so much time calling and chatting to have my service restored that they should be paying me! It’s extremely frustrating and time consuming.
I’ve recently had several representatives tell me that my service is inaccessible because my IP was being block due to over 200 failed login attempts in an hour, which is a flat out lie! They also claimed my email client was corrupt, so I deleted it and began accessing my emails from my cPanel. This is when I found out just how often my service goes down. My emails are constantly interrupted and disappear. My cPanel is CONSTANTLY down.
One thing is for certain, once my contract is up, I will NOT be renewing! I’m actively looking for a more suitable alternative! I’ve been promised several times that I would be contacted by email to follow up and that NEVER happens. HostGator is now a joke and a waste of time. If you’re looking for hosting and would like reliable service, I would definitely advise you to AVOID the Nightmare and SEEK OTHER OPTIONS!!!
We are sorry you had such a rough experience. Once we get more information from you, we will have someone reach out.DJ
Customer Advocate at HostGator
These people will quietly put a bunch of add on services in your package and bill you for them! They will not give you any refunds even if you tell them these were unauthorized purchases. These are thiefs!
We will be happy to look into your account once we receive a response to our private message we sent!DJ
Customer Advocate at HostGator
Lots of issues with HostGator, but to summarize:
2. Data loss on my server.
3. Intermittent 500 errors (Latest February 16th 2021). Total server crash.
4. Poor customer support. You cannot talk to the Windows team directly. You have to wait days/weeks for a fix.
5. App pool not restarting correctly (bugs).
[1. Breach of agreement via upgrading without contacting me or posting in forums beforehand]
[2. Data loss on my server] I last wrote a complaint to Host Gator over a year ago where it was promised to me afterwards that ANY upgrades to my server would require Host Gator to contact me. This was agreed and accepted as I lost a lot of data when their backup went wrong. They upgraded my server as confirmed by Jared T via email WITHOUT contacting me again. I lost data around October 2020. I was not emailed about this upgrade, I was not emailed about data loss, I was not emailed about restoring from a backup. Nothing. Total silence. I had to find out this data loss by myself when I realized I had a lot of content missing. I have a full email log exchange with Windows support whom have yet to be helpful in this regard. This have just been avoiding the question on data loss despite asking twice.
[3. Intermittent 500 errors] Host Gator state the reason for this is because: "my website (APP POOL) was going down because 300+ SIMULTANEOUS bots were crawling my wiki page and my homepage. GINKOSOLUTIONS.COM". However, I have Google analytics set up on these EXACT pages, and Google reports 300-500 visitors for the ENTIRE MONTH. I know it's a blatant lie to excuse their buggy servers. I have evidence to support this. This claim is ABSURD!!!! The stats are WAY OFF! It's lies!
They claim the APP POOL will restart 5 times automatically. Again, false. When I restart the app pool MANUALLY, it WORKS AGAIN! My website will just die randomly until I notice this myself and restart the app pool manually myself. My website barely has any visitors, it's just buggy servers and shoddy workmanship.
Server is down again. February 16th 2021. App pool restart won't fix it, so it's the Windows team breaking things again. On-going issue!!! I cannot contact the Windows team. When I contact support, I get something like: "No worries, I already did all the things we can do here on our end, and I even raised it as well to our Supervisor to follow it up directly to our Windows team." (Keneth). However, the Windows team haven't replied to my emails since: Jan 11, 2021, 7:05 AM, so over a month ago now. So yes, I last emailed them a month ago with no reply at all. Windows team last emailed on: Jan 11, 2021, 7:05 AM. Customer service last emailed on: Jan 27, 2021, 7:03 PM. It's now February 16th 2021!!!! And my website is DOWN with 500 server errors!!!
I told them to put a note on my account to tell me about server upgrades etc. They even said: "As requested, I've placed a note on your entire hosting account stating the following: DO NOT UPDATE THIS CUSTOMERS PLESK OR SERVER WITHOUT ISSUING AN EMAIL UPDATE." Dec 24, 2020, 10:34 AM (Shandra W). Did they pay attention or do that? NO! I asked them about it later on, they said: "So far there's no note like that as per checking." (Keneth) Total joke of a company and run by a bunch of clowns!
Wow, what a mess. We've reached out to Windows support and are working on getting you the help you need. We have also asked an Escalations Manager to take charge and ensure that everything is resolved as soon as possible. Thank you for your ongoing patience. We'll be in touch soon.Erinn
Customer Advocate at HostGator
I am getting Threatening emails every day for suspension of my website as they are stating I am selling stuff to the United States illegally. I have been convincing them for the past week that we don't deal in the United States and have provided them with all the legal documents that they requested in their email. Also, we have removed the United States country option In the checkout. But I am still receiving threatening emails of suspension of my website.
We would love to help out and take a look. We have reached out asking for additional information so we can be of further assistance.DJ
Customer Advocate at HostGator
I previously had Hostgator about a year ago, and canceled as I was not using it for what I intended. I had no issues at that time. I then decided to reactive account in November of this year. I noticed that the domain name was incorrect, as it had com in the name twice(com.com) which was clearly an error on the reps part. I called and domain name was corrected. I then started getting marketing emails, text messages, and phone calls. I paid for the privacy protect whereas no one could see my profile.
I called in again and a rep advised that when the previous rep corrected the domain name they did not activate the privacy protect in which I paid for. The rep apologized and activated that feature, but I still getting tons of marketing communication since the information is already out there. This is unacceptable that you would allow someone’s personal information (name, address, phone number, email)to be out on websites for everyone to see when they paid for this not to happen.
We have previously reached out and asked you for more information so that we can assist you with your concerns and we haven't heard back. Please respond and provide the primary email address on your account and the best phone number to reach you and we'll do our best for you! Thank you.Erinn
Customer Advocate at HostGator
Last month, I entered into my second year of hosting with Hostgator. Yesterday, I received a phone call AND email stating that my website had been "infected with malware". Loooong story short, for just $200 a year, (I was only paying $67/year for them to host) they could "Fix it." Yeah. Talk about an "upcharge"!!! I told the "Security" guy to kill the whole ** thing, I'll start over! He stayed on the line for another 25 minutes trying his best to upsell. JD was his name. Do NOT fall for this scam. I used their "Website Creation" software and THEIR server (which he promised was secure (really???)) and yet I was still magically infected 22 days after I paid for another year. They can go to Hades in a hellbasket. Done. I'll host from my office. I just bought a Dell PowerEdge 2950 rack-mounted server.
Hackers are THE worst! We'd like to take a look at the situation and see what we can do to make things right. We've sent you a request here for more information so that we can find your account and hope that you will respond. We're looking forward to getting you all taken care of. Thanks.Erinn
Customer Advocate at HostGator
I bought vps server in Sept. 2020. In Oct I got outmated email regarding my SSL going to expire on 12/2/20. From Oct to Nov 2020, I contacted them 4 times to confirm it if my SSL is renewed or not. First Level Tech support advised me it's all done. Now on 2nd of Dec my SSL expired on server and we can't access all websites on my server. Last 36 hours I am keep contacting them to fix issue still not done. Our customer frustrated because they can't run their business last 36 hours. Very poor service. Never recommend them, pay more and get better service.
Thanks for taking the time to share your concerns. We're going to investigate what happened in this matter and then an Escalations Manager will be in touch with you. Thank you for your patience.Erinn
Customer Advocate at HostGator
I have recently volunteered for a charity organization and their website needs. Once I took over the admin side of things, I was shocked at how badly Hostgator has charged this group for things they did not need. And to top it off, the pricing for these unwanted features is ridiculous. Hostgator does nothing to be proactive to help the client. Its just accepts things as they are knowing full well that this client needs assistance. Unused packages, unnecessary features and packages all of which are being charged at a premium price. I am currently in the process of convincing client to move away from Hostgator and can guarantee that I can find a more suitable package elsewhere with proactive support. Do yourself a favour, choose someone else, and not hostgator.
Oh no! It sounds like there is a terrible misunderstanding going on here. We would love to chat about things we can do to to help reduce costs for the organization you're volunteering with. We've sent you a message requesting more information so we can get started on making things right. Thanks so much for your assistance in this matter.Erinn
Customer Advocate at HostGator
I have a website that's 50+ GB in size and the largest, most complete of its type, in the world. The site requires credentials to view much of the content since an attack from Iran almost 3 years ago. Since then I have done 80 to 90 hours every week building filters for a firewall to limit traffic to just the US and Canada as that's all I can keep up with and the content MUST be secure and protected from ne'er-do-wells. I rely heavily on website traffic logs to finish this firewall build as they show me each contact from the outside. I've had HostGator hosting this site for years now and just recently their logging tool (AwStats) has been failing to provide any real time data. Numerous phone calls to them in the past week and a half have provided no fixes. I keep getting told "we have escalated this to the admin team". It's now been escalated 5 times and NOTHING is happening!
My website is offline for security reasons now as I have no access to real time data! Just now finished another call (just over an hour) to get another "escalating to the admin team. The problem is not in your Chanel, it's in the AwStats program". OK already! That's what I have been saying for 10 days! "OK, we'll escalate it to the admin team". You've done that 5 times already... and NOTHING is happening. VERY discouraging! I am hoping I don't have to move all my domains as it's expensive and a pain in the rear but aggravation is building rapidly! Make your choice of hosting companies carefully!
We appreciate you taking the time to share your thoughts with us. Unfortunately we have been able to find full resolution for this customer as AwStats is a third party company and we have no control over what they're doing. We've been in communication with Chris about this and feel we've done all we can. Thank you.Erinn
Customer Advocate at HostGator
Tried to move 28 TLDs including 8 websites from original ISP to Hostgator. 4 months later I'm transferring everything (other than 12 valuable domain names I lost due to Hostgator's negligence) out of Hostgator and will demand my money back. Their domain name display has ridiculous prompts and it is impossible to tell if the domain name has been transferred in or not. On prompt says to wait and try again later (to get current status info) or call us. I had over 40 chat interactions with assortment of CS people most of whom had to put me on hold to get a manager's help because these agents start all over with asking me what the problem is! Look at the previous freaking chats and get yourself up to date. What a circus.
I was actually told by an agent not to call again about my domain transfers (a retirement investment several TLDs were registered 20 years ago) and that they had me covered and would take care of transfers when they were free to transfer. So I did a Whois Lookup and found 12 TLDs were snapped up by two Chinese companies and other individuals. Hours of trying to log in to other ISPs to beg for my domains to be recovered. Hostgator's directors tried very hard to avoid responsibility but finally one stated the CS agent misspoke when I was told not to call again about the transfers because they "had me covered." She tried to pay me off with a deposit from Hostgator for 100 bucks! I told her I will not accept it and remove it from my account. I didn't fall for that cute trick to shut down the discussion of responsibility!
I just recently deleted all my data from Hostgator ( I think... haven't looked yet. They state it could take up to 3 days!) Ha! What a joke. Ask them about Launchpad.com. CS agents respond all over the place about that obscure little arrangement...they ARE NOT a part of Hostgator. Hey Hostgator: if I don't get a full refund I will get a lawyer and begin a lawsuit about your negligence in my loss of domain names not to mention downtime of several of my affiliate sites and about 100 hours of online work caused by frustrating nonsense, obfuscation, and delays. These people should not be permitted to be in business. Feel free to pass this on. T J **
Thank you for taking the time to share your thoughts with us. We are horribly disappointed by the service you received and that we apparently failed you. We would really like to dig more deeply into what happened so we can do better next time. We have sent you a private message requesting more information. Thank you.
We wish you well with your new provider.Erinn
Customer Advocate at HostGator
Hi, HostGator has me locked with their terms, etc. until next year, I know it is sad. I think Hostgator is the worst hosting company I have ever had in the last 22 yrs. It is extremely slow, the site will stop responding if you run a single forum on it. Got a hostgator account? Go on and do a speed test for your site at **. You will get an F. I can't even run any php script on it, the hosting will not respond. DO NOT WASTE YOUR MONEY on Hostgator!!!!
We'd love to take a look at what's going on with your site. If you would please respond to our request for more information that we sent here we'd really appreciate it. Thank you.Erinn
Customer Advocate at HostGator
They do not have a free trial so you are forced to pick a plan immediately if you want to try them out. I saw they had a 45 day money back guarantee so I said decided to try it. After only trying it our for 30-45mins I found it was not user friendly for me and messaged them immediately asking for a refund. I was told they would refund me MOST of my money but had to charge me 17.99 for the "free" domain since I no longer want the hosting service. I told them I have no use for that domain and didn't need it to begin with. (They force you to pick a free one when you sign up for any package). Now that tells me they are out here scamming people for domains they don't actually need or want. PayPal got me my full refund back but beware if you think about trying it out because of the money back guarantee. It is not advertised and was never mentioned you would be charged for the domain if you cancel when checking out.
We'd love to help get this settled for you. Please respond to our request for more information and we'll see what we can do. Thank you.Erinn
Customer Advocate at HostGator
Having a problem with https:///autodiscover/autodiscover.xml returning results (when it shouldn't). As a result we can't configure newer versions of Outlook for multiple users. It took Microsoft to find the issue being caused by the site. We found a HostGator tech article which said the solution was easy - just set MX Entry to "Remote". When nothing was fixed, we found posting saying it takes HostGator up to 48 hours to implement. We waited 48 hours...nothing. So we started chat sessions over 4 days and keep being told "we're very busy - please wait for a 'few' more hours." We're now at day 6 with hours and hours wasted trying to get this fixed...still nothing. If you own a business - do yourself a favor, go elsewhere. HostGator is the BIGGEST mistake we have made with our site, and our user's email is still down (with Microsoft saying - nothing can be done till this is fixed).
Our company's website was hacked right before we attended a national conference. When I first contacted them, the agent was very friendly and patient and promised that they would bring back our saved files soon, and would also recommend some security package. However, it has been over a week, no single progress has been made, and no recommendation and no answer!!! --- come on, we would like to pay!!! -- I have called 4 times, and every time, I had to explained the same story again and again, and have to wait for long time for each agent to pull out the files, and every time, I was told the problem would be resolved.
The third time when I was calling, the agent whose name is Emily, promised that it would be done by the end of the day and I could contact her anytime if the problem was still not being solved. I waited the next day and called in. Emily was not reachable and no responsive, so I had to repeat the whole story again to the 4th friendly agent. It has caused negative impact on our company's business. Yes, all their agents are very friendly, but don't be fooled by the friendly attitude and service survey, because at the end, what really matters is how efficient they can REALLY help you and solve your problem!!!
On an article about good host servers, HostGator came up. I decided to take a chance and closed my account with ipage. Well....23 days later, STILL NO WEBSITE!!!! I have been on the chat with not 1, not 2, not 3, but about 6-7 tech support guys. They keep saying: "you're a priority; you're Tier 3." Whatever, it's not done. 23 days is like multiple eras when you consider cyberspace. I don't know who is Hostgator, but I'm beginning to think it's a bunch of teenagers taking my money, making promises until they can no longer bleed me. I feel so DUMB trusting them. No adult would run a business like this!
As others have said already... They will infect your website with malware, suspend it and try to charge for clean up. If you clean it up yourself, they will NOT remove suspension and will basically hold ransom for your website. Avoid them and all EIG owned (read about it if you don't know what it is) hosting services.
HostGator customer service had called and resolved the situation by proceeded with a refund. Their CS was courteous and professional. I have updated the rating from 1 star to the 3 stars because of billing itself should not have occurred.
Just like other ill-intent corporate entities out there, HostGator billed me without my consent on their marketing partners service (constant contact, to be exact).
This company is not to be trusted. I had to remove my billing information just so they cannot bill me without my acknowledgement.
HostGator SUCKs!! - They have zero support. I purchased their business cloud plan ($9.95/mo) for long term period - 2 years, by reading some reviews that they provide good services. But then suddenly they blocked my server without any prior notification. Upon contacting their chat support (which has 0 star knowledge) I found that they blocked me due to resources limit. Now I want to mention that I was hosting around 5 sites on that cloud hosting with very small traffic but if their business cloud hosting plan can not handle this then HostGator is totally useless.
Further I immediately transferred my 4 sites to other hosting and contact HostGator chat support again to remove server restrictions because now their server was handling just 1 website. But they didn't provide any solution for 4 days. If due to any restrictions they block your server then be ready for a 4 days downtime for your website because their support SUCKs! They don't care about their customers.
HostGator has good support response rate, which is how they brand and differentiate themselves from other sites (good English speaking support personnel - nothing more). However they have very low level skill sets of technical employees. They likely use offshore freelancers in India or China, you never speak to technical team directly and it takes weeks to receive updates, which is usually direct indication of direct offshoring. My experience indicates that they are basically offshore company with US shell and accounting. If they use some local resources, who they pretend to be employees (likely not true) they exhibit low knowledge and appear to be teenagers with no technical knowledge of the subject. I would be very careful dealing with this company. Number of times they erased my website, did incorrect restoration, have multiple service issues. It is never ending story and I am planning to switch back to GoDaddy.
I canceled my hosting package and requested an A record to be changed, to another provider about 10 days before the next billing cycle.
2. Hostgator Said they transferred A record to the new host 3 times times.
3. Then I requested the domain to be transferred to another host still nothing.
As a result, my site has been down for 5 days, we have received no calls from the site and 3 families have lost a weeks worth of wages.
They'll eventually turn on you and force you to upgrade your plan, even though you've done steps to optimized your sites. If you don't, they'll limit your URL accessibility and eventually kill them. You won't even be able to login on your own WordPress admin. I'm pretty sure they only implemented the 25% maximum CPU usage rule for shared plans this year and I should've read the terms first before renewing. I've been with this company for almost a decade now and this is what I get. Horrible experience. Won't renew again.
Over a week ago I began transferring my domain from my previous hosting provider to HostGator. The problems began when I first gave them the EPP code from my previous hosts. They claimed it invalid, even though previous host Just Host said it worked for them. 3 days later, Just Host issues a new code, it works and I think, great. Now in a couple of days for the transfer to go through I can go in and redesign my website. I try to use HostGator's own website builder, but it won't allow me to choose a template, I'm told tech support will work on it.
Then a few days later, with no progress and checking twice daily with customer service I get an email telling me they don't know how long it will take to fix the problem, so I wrote them a response describing my issues with their technology and stating that there shouldn't be a problem using their own website builder as a person who was building their first website with them would face the same issues and that they should know how to fix it quickly! No response in yet another 24 hours! Lousy service, Lousy hosts! Whoever rated them top 10, should get their heads examined or perhaps they meant the top 10 worst hosts, ever!
We are working with them since long, but whenever we face issue in website due to any changes by their side, they charge us to make it fine. On 29th May 2019 morning hours my website stopped working. I called up them, they said you deleted few files from file manager. I checked the log of login details and everything because why should I do that, but my all logs were there of last year even last 4 years. They removed all current trash, caches and logs of May month. I asked them backup for those, they charged me a good amount and provided every garbage just my required files were not there. Then I came to reviews after spending 10 day on them, lot of customers faced same issues. They delete the files, down the website, make changes on their own and charge their clients. All the current files has gone. Now I have to work hard on the website to make it again, but not with them for sure.
We have not been able to send email for a week and contacted DescriptionHostGator support 3 days ago and still cannot get any status on the progress of resolving this problem other than that they are still working on it. We are sure that the problem is on their end and that has been verify and confirmed. We have tried phone support and online support and not a single update provided. HostGator does not have a method of checking the status of a case ID on any of their customer control panels (Billing or general control panels) so you are forced to call or waste your time using online chat.
They don't have the courtesy of sending any emails on the case progress and keep you intentionally in the dark. When the mail system works, it's great, but when you have an issue, then forget about being treated decently. Anyone that has administered a mail server running on Linux knows how easy it is to trace mail traffic so this is not rocket science these days. We have asked to be moved to a different mail server (shared IP) and they will not do it. Their hosting packages are very attractive but do yourselves a solid and run to get your hosting services somewhere else.
From the moment you sign on with them, they start warning that if you don't pay for the extra malware protection, your site could be infected. Guess what. They will infect your site and then shake you down for extra fees. STAY FAR FAR AWAY.
When it works they are great. When it does not they are horrid. 7+ days with no responses to support tickets when site is down because they shut it off. Vague messages at shutoff that give you virtually no details, Front line support shields Admins so you can never talk to someone dealing with the actual server. Long time customer that has hung with them a long time will be leaving on next renewal... and while mentioning that, they give 50-80% discounts to new customers. NOT to current customers who have been with them. So get deal at first and lock in as long as you can because at renewal it it full retail rates which are NOT competitive.
As with the other users HostGator shut down my 5 websites without warning over overuse of resources. This happened over Christmas 2018 when our offices had been closed for 10 days. Only after threatening them with legal action did they turn the websites back on. Now on March 18th 2019 ALL our emails stopped working. I contacted customer support at least once a day. Was promised multiple times the problem was fixed. All the emails sent or receive have been lost without any notice to the sender that our email was down. Worst company ever. NEVER do business with them.
HostGator shut my site down without notice. Then sent message that it was using too many resources on server. But then would not answer any of my emails. Site was down for days even after I made changes.
The migration admins were support to migrate a few domains including 250+ email users with a deadline. They had done it halfway through even with a hard deadline set. The users were left with no email access for days. They just ended up passing me around and sending me self-help article links. Worst tech support I've had in years, especially after paying for a VPS server.
So SiteLock decides that my websites were infected, I run scanners by SiteLock. I pay SiteLock, I find out that the "Virus" was my own files, I cancel the scanners. Meanwhile, HostGator charges me $187 out of nowhere for the same service and denies to refund me because I noticed too late. Here is their reply after calling both companies endlessly.
"Hello, I am sorry to know you wish to cancel SiteLock Prevent. We have canceled the 'SiteLock Prevent' for the domain 'devilsfruits.com'. You will no longer be billed to this service. I would like to inform you that according to our Terms of Service, the add-on services that are purchased are non-refundable. Once it is activated, we are unable to issue refund for the payment made. If you have any queries, please let us know." I still don't have an invoice about this charge, still don't know how I purchased it and it is supposed to run for 12 months. So they cancel the next 11 months and keep the money. I would like to sue HostGator and SiteLock for dishonesty but is it worth my time?
On Thursday 1/10/2019 HostGator upgraded the server running the website. As a result 7 databases went corrupt because they were imported with the wrong encoding apparently. A subdomain does not work, and the php suites are behaving strangely. The site sometimes work, sometimes not, sometimes switches the language, and we have no idea why. In addition all the emails are marked as unread, so our employees does not know which emails they checked and which they did not which is making them repeat lots of work.
Contacted support multiple times via chat and international calls, who fixed only one database at first. Had to contact them again in order to six the other databases - which they finally did today 1/14/2019- Still the subdomain not working and the websites still showing php errors and strange behavior. The response time for the support team is too slow. I could not talk to the support team directly. We got no notification that the server will be upgraded. Still waiting for them to fix the sites.
WE signed up to do a Company website for our business. The cost was $32.85 a month. Everything was fine for a month or two but last month they added a charge Of $20 plus the original $32.85. I called to ask why and told them to credit me the $20 because I didn't ask for whatever they was charging that for. Well I called today because my wife discovered our Website was gone. The Rep told me our Website was cancelled. I told her again I called last time and they told me they would refund the $20 (not everything and close account). I asked her what they could do since I didn't cancel. She said "You would have to start all over!!!"
I told her, "If that's the case we would go somewhere else - Good-bye and thanks for nothing!" Kinda stupid to close someone's account that they didn't request and lose business!! PS. I should've looked more closely at reviews. All I saw today was 1 STARs that says a lot! Wasted time with this Company.
I have screenshots of all live chats and broken website logs on request. HostGator decided to upgrade my shared server without notifying me: **. They upgraded Plesk, again didn't tell me anything, no emails, no alerts, no posts, NOTHING! Problems: - Due to this upgrade, my website went down immediately, I had to find out about this by myself. My emails no longer worked. My databases also went down due to permissions issues. Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED)) - (MYSQL and MSSQL) - MSSQL BROKEN. My PHP webs no longer work, they display theme errors. I believe this is because they have upgraded their plugins WITHOUT contacting me. Now my MediaWIKI themes throw errors.
I contacted customer support four times in total. As it's a Windows server, they offer ZERO support for these servers via live chat, and instead, they have to relay emails to a separate team that cannot talk to me. I have to wait 24 hours for an email back. Thu, Jan 10, 12:24 AM After 24 hours, Jason ** from the Windows team got back to me with: "I apologize, as there was an issue with like 59 in your Web.config, which has bee corrected. The site appears to be loading at this time." He ignored 90% of my request. My databases are still down and my website shows database errors. I'm not sure why they are touching my files on my server without my permission either. My customers cannot use my software as my licence server authenticates them. I received 36 emails from angry customers due to HostGator's poor maintenance and poor communication from their Windows Admin.
Fri, Jan 11, 4:43 AM Felicia ** from the Windows team got back to me with: "Due to the recent upgrade to your server there have been some issues we've had to address." They seem to be trying to deny MYSQL databases not loading by saying: "appears to load and I am not seeing any errors. Should we be clicking something to see the issue? If there is a login please provide the details so that we can further investigate." However, I have screenshots before this email, and after it, it seems like they are desperately trying to fix their mistakes and take no accountability.
As it stands, the MS SQL databases do not work. The PHP plugins for my wiki, still show errors. I still cannot provide a service to my customers and have received 85 emails complaining about server downtime due to HostGator. I made a request for compensation via the HostGator uptime guarantee which can be found here: **. From this link, it states: "If a shared or reseller server falls short of the 99.9% uptime guarantee, you may receive one (1) month of credit for that package on your account." Felicia ** from the Windows team got back to me with: "Unfortunately, the uptime guarantee would not cover this case." This is a barefaced lie. Not only can they not communicate with their customers about performing major server upgrades, but they do not know their own policies.
A 99.9% uptime guarantee would mean my website would be down for more than 15 minutes throughout the year. My website is still down and has been for over 2 days now. My website is still down and has been for over 2 days now and I cannot speak with a windows team directly to get this fixed. I have to wait 24 hours for each response, to which, they are not providing truthful or helpful advice. This beyond infuriating. This cannot continue. Demands: I am demanding that this is fully investigated. I am demanding that ALL customers should be informed directly about ANY server changes which may affect their customers. I am demanding customers be allowed live chat communication with the Windows server team. I am demanding that I am compensated for this horrible mess and my website is FULLY WORKING as it was before. I am demanding that the Windows Admin be relieved of duty and fired from their position.
I signed up for domain hosting services. I requested HostGator to do the domain transfer. HostGator didn't process the domain transfer after multiple requests. I called few times but HostGator still couldn't process the request. Fed up, I signed up with a different domain hosting service and the new host transferred the domain overnight! I contacted HostGator for a refund, HostGator refused to process the refund. My experience says "buyer beware". Poor customer service, stay away, DO NOT recommend.
It is a very difficult and SLOW process when you request their free website migration. I previously had HostGator's shared hosting plan and tried to upgrade to their Cloud hosting. I filled out the form to move my primary website and add-on domains to the new cloud server and got zero response after several days. So, I called tech support, and they said sorry they can't help me, that migration is a different department and they don't take phone calls or do chat.
It looks like I will have no choice but to manually recreate all of my Joomla websites from scratch using back-up files on the cloud server and creating new databases for each website. A time-consuming nightmare for somebody who is not technologically knowledgeable. It will literally take me days to recreate everything. I'm not sure it's worth it for the slight increase in website speed. I will probably just cancel the 3 year subscription I paid for, and go with another web hosting company that is easier to use and has better customer support. In a nutshell, the so-called free migration service sounds good in the advertisement, but in reality it's a joke.
Also, you cannot choose your username when you order cloud hosting. They randomly assign you a computer-generated series of letters and numbers that is your username for life. They don't tell you this up front. You only discover it after you receive the verify email from them after you've paid your money. This might not seem like a big deal on the surface, but when they go to migrate your website files from the old account cPanel to the new cPanel, the usernames will not match up with your old account, which apparently causes verification problems with the migration. It's all ridiculous and unnecessary - never seen anything like this in my 10 years of developing and hosting websites.
I had cancelled my service package with HostGator on 02/05/2017. They confirmed that it had been cancelled however, they charged me for another year of service on 12/20/2018. When inquiring about the charge, they told me that I needed to physically call them and request them to remove my credit card information from their system on top of cancelling the package. They retained my credit card information and unrightfully billed me for another year of service that I did not receive. Also, when I was cancelling my service with them they failed to mentioned that I needed to do a "secondary cancellation" to remove my credit card information from their files. Although, the support woman on the phone mentioned that every customer should be told about the required secondary cancellation, she said there is no way for her to refund me.
They deleted all my web files 7 days after I did not renew for another year. Who does that? Bad web host, driven by profit motive only. Customer service is poor and they force you to use chat. I have moved all other websites to SiteGround.
One of the reasons I chose HostGator was because of reading many recommendations that their customer service was great. What a joke! I mistakenly chose an add-on (Constant Contact - Not sure how I did this because I'm very careful about reading the fine print!) for which I was charged $20. I requested through an online chat that I wanted a refund and I wanted to cancel it. I was told that Add-ons are not refundable. I didn't argue because I supposedly chose this Add-on. OK, I could take the $20 hit if it was my fault. I was told that I would receive an email when my account was cancelled. I received an email in May 2018 that my account was cancelled. I didn't think anything else of it until I was looking through my bank account months later and notice they were still taking $20/month out of my account for the last 3 months. They had stolen $60 from me over 3 months.
This time I called them and was apologized to and said it was because I didn't reply to the cancellation email. What? Why do I have to reply to an email that says your Add-On is cancelled?? I told you to cancel it! I told the person on the phone that I wanted the $60 refunded. He said he would contact the Accounting Dept and that I would be receiving an email. The email came almost a week later. It said they don't refund Add-ons! Again, what? I cancelled this Add-on 3 months ago and because I didn't respond to your email you are just going to continuing taking money from my account? Got on live chat again and was apologized to and told they don't refund Add-ons. Now, I'm trying to cancel my account and every place on the site that has a Cancellation button or link to cancellation form doesn't work. I have to call or email them. I'm going to cancel and continue trying to get my money back! I'm also going to report them to the Better Business Bureau.
Just to inform you, I got separated from the last agent. I have had nothing but problems since I have used HostGator. I originally purchased the Baby Plan and had issues that your team could not solve. I then purchased the Wordpress Hosting plan hoping that it was better security as you say but still had issues that your team could not fix so they directed me to contact Sitelock who then proceeds to tell me that the Firewall that I do have in place was not good enough and I needed to upgrade which I caught the gentlemen in a lie because he said that it would only be $30 for a year and then tells me that it would be $30 a month. He stated that the security that comes with my hosting plan is conflicting with the SSL. How is this possible, I just signed up?
What your company and Sitelock are doing is not right, taking advantage of people. I want my money back! There has been many issues with HostGator and their support team claims that they fix it but then it is not fixed, say that it is another issue when it is not, or direct you to contact a WordPress specialist which cost a good amount of money. They take advantage of people and you should be aware. So disappointing.
Their team is super slow, I still have unresolved issues from one month ago. They make promises and don't deliver them, please stay away from them. Their service is a complete nightmare which you can't escape. Run for the life of your website. They couldn't do a simple domain renewal because they have a third-party company that is super slow.
I have been a HostGator customer for less than a month. Have been having absolutely pathetic support from their team on 2 separate occasions: I had subscribed to their Optimized Wordpress plan. Unfortunately this plan doesn't come with Cpanel (I didn't know this beforehand) and due to this I had to depend on HostGator support team for migrating my existing Wordpress site.
I had raised at ticket and waited for almost 5 days and multiple follow ups with no luck. Their SLA says it will take 72hrs or longer (no fixed timeline). None of their techs would provide a time estimate for completion or neither would they escalate the issue or prioritize. They are very insensitive and the standard response I got was 'Our SLA is 72 hrs or longer and we don't commit any time to our customers'... When I told them that I will cancel my order if it is not resolved quickly they said I can do so and helped me to cancel the order. They were fine to let go of a customer but not willing to fix a support issue promptly.
The second issue I had is with installing SSL certificate. This was part of my purchase plan. Unfortunately we are supposed to go thru their support desk for installing this as well (no automation) and they have some support issue with SSL and it was being worked by some other team. Their support desk doesn't have visibility on the status/updates and they wouldn't give ETA. I was asked to check back later to see if this was fixed. They wouldn't even give me a ticket until I forced them. After creating a ticket as well I wanted a proactive fix whenever the SSL issue is resolved and update email on the same. Here again the support team wouldn't commit and I was told that I need to call back and follow up if this is not fixed in few days!!! This is one of the worst support I've had from a service provider in the recent past... Not sure how they can survive in business with this type of support.
It was so convoluted to get the site set up - I saved two blogs and they were not saved when I went back to try to tackle new blogs or posts. I was just a couple of weeks past the 45 day refund time and even though I never published the site or the blog, they would not refund my money. Advice - make sure you learn WordPress before you even think about HostGator!!!
I recently rebuilt my company website using HostGator's proprietary program Website Builder Pro. I spent a month building my 30+ page site. HostGator made an error and turned off my Website Builder Pro, despite my having prepaid for a year. Now they are unable to "reattach" my site to the Website Builder so now my published site is not editable in any way. I have called with no success numerous times. At one point I received an email saying that they couldn't recreate the problem I had, and in so doing they deleted my working website and saved a dummy page. That took two hours and them "waiving" the backup restoration fee since it was their mistake. I will have to build again (this time I'll bite the bullet and use WordPress). I get the sense that they have outsourced their more complex tech needs with catastrophic results.
The most and ever bad tech support. You can consider yourselves lucky if you haven't signed up yet. All I ask from them is making a migration from G-suite and they confirm to me that they will handle it. I believe them to start our work with them, but after 1 week all we get is they deleted our emails and they are still working in the migration and this is a unique situation. But if you ask anyone in the support team what is the real problem, you will get the answer as usual " our admins will solve your problem, and you will get the answer by your email." For God anyone tell me, how to waiting without using emails for a company and clients for more than 1 week? And after that, they deleted emails without any notice or reason. If you are going to build your business, don't try to work with HostGator. I lost my job because of them.
I have never given any business a “1”. In fact, in today’s less than customer service- oriented society, I actually go out of my way to leave positive feedback for even good let alone outstanding service. With that in mind, this will be a thorough evaluation of my experience with HostGator. I am not leaving a “1” out of malice or anger, but as a consumer beware warning for those considering HostGator as a provider.
Initially, I purchased my domain through the popular GoDaddy. I then researched multiple providers looking for positive criteria such as uptime, speed, performance, cost, sales and tech support, hidden fees, and ease of migration. I evaluated “unbiased” review sites and most gave glowing recommendations, however consumer driven sites were much less enthusiastic and probably more honest. The two most important issues for me was knowledgeable tech support if needed (I am technologically savvy), and seamless migration from Wordpress to HostGator.
When I contact tech support it typically means there are adjustments on the server or backend issues which HostGator must do. HostGator offers email (not recommended), “live chat” and direct phone support 24/7. I used the live chat for sales support and some tech issues and 15 minute delays are common. After multiple interactions with the live support, I am convinced HostGator uses AI bots for this level of interaction. I started with the Hatchling plan but needed to upgrade for more resources for our business needs. During my live chat with sales, in response to a question, I received a robotic response which was verbatim from the website sales. From a technical point of view, there are several team members who are outstanding. Special shout to Robert and Kevin for your depth of understanding, technical knowledge, and ability to see a comprehensive big picture which is critical in website deployment.
Unfortunately, a number of the tech support can only see where to land and are not able to see the view at 30,000 feet. Consequently, tech support is disjointed and isolated. Information is not transmitted from the previous ticket. My domain transfer from GoDaddy was supposed to be accomplished in 7 days and 3 weeks later, tech support is telling me they are waiting on the transfer. When using live chat I did frequent print screens which populated to my Dropbox account and I was able to produce documentation showing what they said was done. Generally there is a lack of congruence from one tech to another and this results in a lack of productivity and resolution of the issue.
The migration experience from Wordpress to the optimized managed Wordpress account was a total fail and disaster. They say the process of migration can take 48 hours. It has now been 72. I am no longer able to access my original Wordpress site. The migration team changed my URL and are logging in with a new password and username, however they have not provided that information to me and renders me powerless do anything with the site. HostGator boasts that they now provide free SSL certificates which are required for security. One tech support told that the certificate would populate automatically and another person told me they actually need to request.
The certificate that is popping up is invalid on Google and Firefox and the browsers will not populate the site. After the “successful” migration, only the home page loaded and none of the secondary links were functional. This is likely due to the permalinks in Wordpress, but again I cannot access the Wordpress account even if trying to access to Filezilla which is a free download for FTP (file transfer protocol). I have put a two day suspense date on getting access and functionality. If my site is still not close to functionality, I will initiate a total refund and choose another provider. It is important to choose a provider, and then use the one-click option most providers have to install Wordpress and built directly from that integrated Wordpress site rather than attempting a migration. Hope this helps.
I don't normally review things, but in this case I feel I should warn people. I'm shocked at how bad HostGator have become. I was double charged for a hosting account and so opened a dispute and get the money back through Paypal. HostGator said they would open a counter dispute and that I would incur charges if the dispute is in their favour (this is fine) but if I am right they will suspend my account! So basically if I want to keep my websites online and not lose the other hosting accounts I need to pay them twice for one of my hosting accounts!
You can consider yourselves lucky if you haven't signed up yet. I was their customer for many years and it was bearable when I didn't use it much. However as soon as I had to launch a business website, this is when I found out the grim reality. 1. Every chat takes anything between 3 to 5 hours because they take about 5-10 minutes for each response. After explaining the problem, they misunderstand and ask to repeat. After several copy/pastes from previous explanations they send a few links to read, which are totally irrelevant. 2. Once the chat failed, the 'escalated' the problem' to the form of the tickets to the 'higher admins' and 'higher management'. Now it was taking 2-3 DAYS to receive an answer. 3. After 1 MONTH of trying to get the issues looked at, they said that they are having an indefinite technical issues. So that was the end of that website launching attempt.
4. Trying to find a workaround, the 'CUSTOMER MANAGER' transferred me from one account to the other, without my permission (which she then referred to as miscommunication) that was 3 TIMES MORE EXPENSIVE. So now they made me liable to pay $600 while saying that I can use SSL (which they will provide for free from this month as a company anyway) to defer my costs. 5. Trying to complain, just led to another one of such managers, who gave me the breakdown of the costs. 6. Asking to give me back my money resulted in NO RESPONSE. Honestly, I have yet to come across a customer service that is worth than that! Not only are they NOT HELPFUL, they actually change my account themselves to a more expensive one, no kidding.
I switched to another company called 'fast comet', that are twice as cheap, respond immediately to the chat and the tickets and helped me to get everything transferred and sorted for free. I launched a site in a few days. In summary, the HostGator are not only unhelpful, but they actually appears to be making an effort to sabotage their customers and essentially themselves. Really NO REASON at all to JOIN them as there are so many alternatives and being with HostGator will cost you a lot more in time, effort and money, then just a subscription.
HostGator is stealing your domain. Never buy hosting and domain from Hostgator, truly scam organization. They ask account verification, 1 week later you purchase hosting / domain... Why do you not ask and complete account verification before purchase? A honest and professional company should ask account verification by sending ID & Passport copy before purchase... But HOSTGATOR first lets you to purchase and later they ban your account and ask PASSPORT/ID copy...
I have transferred our one valuable domain, transfer completed and a while later they banned our account and show a warning "need ID card or PASSPORT copy". We did not send our ID card, because we do not trust HOSTGATOR may provide security of ID card and may a staff obtain ID card and use for illegal transactions... Now they do also not release our domain to previous registrar, shortly they have stolen my domain. GODADDY, NAME.COM, DOMAIN.COM, LCN.COM and all others except HOSTGATOR are not asking account verification by sending PASSPORT/ID CARD copy, you can use those companies for domain registration or transfer needs... Never use HOSTGATOR...
HostGator is truly the worst experience I have ever had. They are slow and stupid. If you have an existing domain, don't expect any result. They cannot deliver your needs. I had to threaten lawsuit to get a refund, which they say they will, but I have yet to see it.
I've been a long time customer of HostGator. Recently added G-Suite to my domain. I had to work with 5 different reps to figure out the issue. Most of the time, latter reps told me that former reps made mistakes in getting my G-Suite set up. I'm at the point now where my company email has been down a full day and G Suite continues to give me error messages. I think we finally fixed it but I now am stuck paying the full bill with HostGator for the G Suite add on which doesn't work. I asked for my money back and three reps said that's against their policy. Hope you learn from my mistake.
I've had a DNS issue with HostGator for a couple of months. Settings on my website keep reverting to some incorrect info. I change it... Things are good for a while, then revert back. Every change takes about 4-8 hours to be 'live' on other DNS servers. Every time I interact with support, the only thing they want to do is tell me to change the nameserver back, and "it will take a few hours to take effect. Is there anything else I can do to provide you wonderful service?" YES - actually look at the history to see that this is happening over and over.
I understand that as the support tech, having me make a few changes and then brushing me off while DNS propagates around the world is pretty easy. The problem goes away for at least a few hours. But as the customer, this is entirely frustrating, because the same problem occurs again and again (with my website being down) and I know that HostGator support is just going to go back to step 1... Instead of actually researching why this is happening. I echo the sentiments of many other reviewers. Avoid HostGator.
While using the Managed Dedicated Hosting, every supports question is against their compliances, the support is horrible, the support staffs are "true lazy" and for them everything is out of compliance order. Never try to ask support from the HostGator. The server performance is very slow, don't know why the company refer to this hosting, the response time is more than 1200ms, they promote as 36ms. Stay away from HostGator.
HostGator has hosted my site for many years and they do a great job. The tech help is excellent. They have never made a mistake on billing even once. My site is always up and running. It has never been down once. Techs are always able to solve any questions I have promptly. Things run smoothly with them. I have recommended them many times over the years and the people who have used their hosting are also very happy with them. Good job Hostgator. Keep it up!
I've been a customer with HostGator for over 7 years, and up until January of this year never had an issue. In fact, I had referred several clients and other agencies to them... However, in January, I received a series of emails from them saying my account was past due, and that in order to bring it current, I would need to send in a bank wire to cover the balance. I was confused by this, because my account had always been on auto pay through PayPal.
I looked back through my emails for the past 3-4 months, and saw that every month I had received 2 emails from HostGator, one saying that my payment was unsuccessful, and then immediately after, another one saying "thanks for your payment". I also checked with PayPal and saw that my billing agreement with them was still active. Perhaps, this is where I went wrong. As an extremely busy business owner, I assumed it was some sort of glitch in their system that was sending the emails, so I ignored it. Every payment processed through PayPal to other vendors had gone through successfully, and I had been on auto pay for 7 years so I wasn't worried about it.
A week later, my account was shut down (website, all business emails, etc) and they sent another email saying I needed to send a wire (not ACH, not credit card payment, but a wire from my bank). I called to find out if someone could explain what had happened, and why my billing was messed up despite everything showing okay on my end. Their representative had no explanation for the duplicate confusing emails that had been sent, and said that only their "billing administrator" could address billing issues and that this person was only available via email.
I emailed the billing administrator, and received a response a day later saying to send a wire, if I wanted my account to be reactivated, but he didn't provide any other details as to why it had been shut down to begin with. He said the total amount past due was $17. Mind you, as a customer of 7+ years I was confused why I couldn't make this $17 payment via card, and why they would shut a long time customer's account down over $17 (that shouldn't have been past due to begin with).
Regardless, I went to my bank, paid $35 for a $17 wire, and emailed them all the details including the fed wire number. I used to work for a bank, and know that wires arrive to the final institution on the same day as long as they're sent before 4 pm ET. Two days later and they were saying they still didn't have my wire, and that they "didn't research wires" and that I probably didn't put the right instructions.
Finally on the THIRD day, my account was reactivated. Still no explanation on why it took so long or WHY my account was shut down to begin with. Two weeks later, more emails from HostGator "billing administrator" saying my account was past due again, which wouldn't have been possible given that I had just paid. More emails back and forth, and still ZERO explanation why there was yet another balance. Once again, they're requiring a WIRE (another $35 through my bank), to cover the balance, or threatening to shut my account down. I'd like to reiterate again, that I'd been a customer for SEVEN YEARS with ZERO billing issues until this glitch happened.
Once again, sent a wire and paid another fee with my bank. Sent the wire instructions to their billing administrator, and also a series of questions inquiring when my account would be unrestricted so I could set up auto payments to pay like a REGULAR customer. Billing administrator never responded to my question about making regular payments on my account, and continued to completely ignore my questions about why my account was shut down to begin with. Fast forward to last week, and my monthly payment is due again. HostGator sends me an email telling me to log in to my customer dashboard and make a payment. I think, "Great, I can finally make regular payments again". Except when I log in to make a payment, it says, "Your account has been restricted, please send a wire payment."
At this point, I try a different route and try their customer service chat, to see if they can help. I explain to them what happened, that my account is restricted, and attempt to get information as to WHY and HOW we can get the account updated so I can MAKE A PAYMENT. I was trying to GIVE THEM money, and it seemed like an impossible feat. 20 minutes later after being on hold, the rep comes back to the chat, and tells me the EXACT same thing I already told her, "The account is restricted and you have to send a wire." She advises me to email the 'billing administrator' once again.
At this point, I go down to my bank, send ANOTHER wire to cover the next several months (I would have switched hosting accounts already if I didn't have a company working on my website. I fully intend to leave once it's done). I email the 'billing administrator' Friday afternoon with the wire instructions, including the Fedwire number. According to my bank, the wire reached their bank on Friday afternoon. Saturday morning my account was shut down AGAIN, despite them having my money. The billing administrator emailed me this morning, telling me their haven't received it (LIES), and completely ignored my questions about the account restrictions.
I'm beyond furious at this point, for the following reasons: I still have no idea why the auto payments stopped working to begin with. Had plenty of money in my bank account, PayPal agreement was active, etc. No one has any answers. If the account was truly past due, why did I receive emails every month saying 'thanks for your payment'. Again, no one has answers. When I attempt to resolve my account by sending wires (and paying massive wire fees), it takes them upwards of a week to apply it to my account, despite wires arriving same day! My account keeps getting shut down, despite payments being sent. Customer service is completely non-existent, and no one has been able to give me ANY answers about how to get the 'wires only' restriction off my account.
I'm sick of being treated like absolute garbage, as someone who's been a customer for over 7 years and has always paid on time. I have screenshots of emails, chats, wire payments I've made, and more to back up every single claim. I've dealt with hundreds of vendors since I opened my business, and I've never left a single negative review. This is by far the most atrocious service I've ever received anywhere!
Long story short, I was triple billed. Getting a refund was a nightmare. Now they email me a threat. If you counter dispute this, I will sue you for $200K. You triple charged us and I already cancelled with you, there are literally dozens of open tickets and emails and calls. Canceling was a nightmare to say the least. You people are so disorganized and incompetent it is comical. You are the worst company I have ever dealt with in my entire life. You made my account balance go negative, and I got billed hundreds of dollars in overdraft fees. Am I going to get reimbursed? I am a volunteer for this organization and do not get paid. This is my personal debit card. Have a great day. STAY FAR FAR FAR AWAY. SCAM SITE.
I recently switched from Bluehost to Hostgator, thinking the service would be more customer satisfaction oriented. I was wrong. I contacted them with a simple question about not having control panel access and all they wanted me to do was upgrade my account. I asked about another plan that would have suited me better and they totally dodged the question and kept pushing for me to upgrade what I had just bought. It was ridiculous. Why would I have to pay extra for the most basic service that they are supposed to provide? They wanted me to upgrade my current service instead allowing me to switch to a plan that was cheaper and gave me what I really needed. That's shady practice to say the least.
They didn't even try and help me out at all. So now I'm stuck with their service for a bit, but I can promise you that I will never buy another thing from Hostgator and will let people know what they are getting into when they buy their services. Never pay for something you don't understand and never be pressured into paying a company more instead of them actually helping out their customers. Good riddance. Bad service. These domain hosts are a dime a dozen now, so it doesn't make any sense to stick around.
I tried to contact them to make sure that I only purchased a domain using their online system and they didn't respond. They billed my credit card for monthly hosting charges anyway and when I called, they refused to credit my card back even though my request with the date was in their ticketing system. Instead, I got a lecture from the representative on which kind of ticket to select for which issue and that their ticketing system for some kinds of tickets isn't monitored. Therefore, they're keeping the money they STOLE from me!! STAY AWAY FROM THIS COMPANY!! Use SiteGround or some other reputable organization.
AVOID USING HOSTGATOR! The service is really bad. I bought a plan for 3 years, and with almost 4 months time of using their service, they blocked my access to all websites under my shared account for couple of times now, I was told it was due to excessive usage of CPU. I didnt know they actually have this sort of limit even though I was told that I'll have unlimited under my shared plan. Then they will fix it but will take couple of days to have it fixed, very slow service, VERY BAD UNRELIABLE SERVICE. Guys don't ever consider hosting your website on HOSTGATOR except you want to experience a terrible service. Sadly, I did not read reviews before I purchase a plan. BEWARE of HOSTGATOR.
I don't understand why people like this ** hosting company. Terrible customer service plus the payment process sucks. They took $40 for a $7 service due to some error and I'm still waiting for my refund. Not fair at all.
Subscribed to HostGator's basic business package (Hosting /Domain services), and no longer needed the domain name after 2 years. However, they auto-renew your domain if "you" do not turn off the feature, and keep your credit card on file. Well I noticed they did the auto-renewal "several weeks" ahead of my domain expiration date. When I contacted customer service, I was told, "Sorry we do not refund auto-renewals!" Well HostGator if that is your standard business practice/policy, you just lost a customer for life! I will be sure to let everyone I know about this, especially if they are looking for Hosting services!
Used to be a great company. Now they get hacked all the time, then ask you to provide your private bank information to confirm you are you and will not accept anything else. Hostgator does not care about their customers at all.
Really bad database. Error every day and so very often on my name server. I've contact them and they told there was problems on my site. What? My site is the same for 3 years! And when I tell them what's going on, they don't answer even I asked for 3 times. I beg them to tell me the truth, they says if I don't satisfy experience with them, go for private server plan (my site has only 400-600 people/day with about <10 GB bandwidth/month) or go for other hosting company. Very bad. Come try and never again!
3 Years ago I purchased a 3 year domain hosting plan for my business. Without notice or consent, they charged me for an additional 3 years for $358.20 last month. I just noticed this as I was updating my business financials. Apparently, if you keep a card on file with HostGator, as a "customer convenience", they won't send you an invoice- they will just charge your card. When I called to request refund- I was told it was too late. I was told if I didn't want to be charged, I shouldn't keep a card on file!!! How can they charge a card without notification or consent? Bad business model.
HostGator has one of the most awful customer services I ever got. I don't know if that's normal in servers providers, but the service as such (computers, servers, hardware) seems good and reliable, but the customer service is awful, it seems they treat you like you were a child or a dumb. It takes an eternity to reply to you, they don't have normal email tickets, just phone and chat, which takes a lot of time, and after waiting you get a bunch of ignorants trying to speak with you like you were a child. The big majority of the staff is technically very poorly qualified. All this big companies with all the "customer optimisation processes" treat clients like sheep. Strongly un-recommended. PS: Written after one hour with chat customer support and ZERO satisfaction. And I am a client for a long time! I just don't move due to the burden.
HostGator my website host, advised that due to malware, my 3 websites were being removed and that I should contact Sitelock to have the malware removed. When I discovered that my 3 sites had been removed, I contacted Sitelock. They offered to solve the problem for several hundred dollars and tried to coax me into signing up for a 6 month contract. When I explored further, I discovered that this hoax between both companies is now widely documented on Twitter and other social media outlets. When I presented HostGator with the evidence, they finally relented and helped me remove the fake 'malware'. Beware both these companies - they are a nightmare to deal with and I am in the process of moving my sites to a new host.
I was pressured by HostGator into locking in a price for several years in order to save money overall. After one year, they're telling me that some services were only free for first year, and now I need to pay extra for two separate security features, sitelock and codeguard. I spent 15 minutes searching everywhere on their site trying to find out how to cancel or downgrade those services. They make it difficult on purpose. Then I went to chat and was notified all agents were busy. Finally after answering another 8-10 Qs, I got someone to chat with me. It took another 15 minutes for me to cancel both services because the agent wanted to scare me into thinking my site would get hacked without those services. I found on another site that there are free services that perform the same safety and security services. Ridiculous to make this so time consuming.
We have an important site on HG and we have not been able to edit it for more than 10 days. We were using Weebly and their connection to Weebly is broken and they don't know how to fix it. One of our site admins called them more than 20 times and chatted over 25 times. They don't know how to solve this problem. HG used to be a good company -- not any more --- Our recommendation is STAY AWAY FROM HOST GATOR --- THEY HAVE NEW MANAGEMENT OR NEW PROCESS.
HostGator hosts the website of a violent Domestic Terrorist Group. This violent Domestic Terrorist Group is stalking and harassing me and other people online. I have repeatedly emailed and called HostGator requesting removal of the dangerous content, but they refuse. I was told over the phone by HostGator staff that Texas law permits HostGator to allow this dangerous content to be published. (HostGator is a Houston Company.) I believe HostGAtor is wrong and that online harassment is illegal according to Texas and Federal law. Hopefully law enforcement will force HostGator to remove the online harassment by this violent Domestic Terrorist Group.
I have been out of town for Cancer treatment and when I get back I find that the company somehow got my NEW CC number and renewed my account. I don't know how they got a hold of my card but they did. Refuses to refund any monies at all.
Just registered a domain a week ago, but was told by their customer service today that they provide no refund even though I would like to cancel the domain. They told me to wait for a year for the domain to expire and there was nothing I can do about it. TMDHosting is providing a better hosting package with 60 day money back guarantee. I will not use HostGator ever again.
So they hacked my web page, they give it malware, the same day I get a letter from site lock who can fix my site. First they said 100$ then 75$. Now 45$ when they realize they targeted a site with no sales and a broke company. I am letting my site go. They destroyed what I built up... which wasn't much. This is how they treat their loyal customers. They even locked my control panel and my emails. Save your breath and find another host. I am filing complaints everywhere.
Any and all experience I have had with HostGator web services have been filled with false statements and poor customer service. The service is slow and provides limits on the speed and volume of data that can be handled by the service. In my humble opinion, HostGator is an inferior web service provider from the service I had with them.
You know, there are good website hosting companies out there, there are average, there are bad... and then there are outright thieves. I am not talking about the: "Oh, they said I would get such-and-such for so much money per month, or a savings of such-and-such per year," then find out I'll have to buy something supplemental to get the deal; that just falls into the bad company practices category.
I am talking about a company who when you cancel your domain three months ago, have the website removed as they as a company were not willing to take responsibility for their own website building tools when said website crashed, saying since they will no longer be carrying that particular service you can instead buy one of their other ones and restart your website (no thanks) and are UN-hedging on the matter... then three months later CHARGE YOU for the dead website and EXTRA for the privacy protection, that is a stealing company.
So it is with hostgater.com. Laura ** saw the charge this morning so I called them, thus beginning the runaround about how they couldn't do anything about the charge for the website, but maybe for the protection plan. I at first patiently explained (for the 100th time) that the website didn't even exist, so why they hell are we being charged for it? Their answer: Because it is renewal time.
Now, I am not insane, but when I explained to them that this was not even a matter of refunding money because we didn't want their hosting services, but a matter of I was looking at the CANCELLATION right in front of me from three months ago, I felt like I was slipping into La La Land with this lady. I said "this is stealing – flat out theft. More so, bank fraud. If you charge someone's credit card for a service that doesn't exist, it's stealing." Why she pushed back on this, I have NO idea, but like I told her, this was her opportunity to get a hold of someone in the company and make this right before Laura gets involved. I am the nice one... believe me.As I told the rep I spoke with (Rhonda) Hostgator may think they have Laura by the short-hairs, but they only think that. No one steals from her. Period.
Hostgator, I have never dealt with such an unprofessional and shyster company in my life. If you think you're going to get away with theft, which by taking money out of a checking account for nothing is exactly what this is, then all I can say is you've opened a Pandora's box you're going to wish you hadn't.
We didn't have too many issues with HostGator when we utilized them, for hosting services, but when we did contact customer support they were always incredible. The web tools provided by HostGator were excellent and allowed us to create exactly what we needed to make our business shine. The tools were comprehensive and easy to use. HostGator offers a wide array of storage options which provides a fit for any size business' needs. Switching options when you need more or less storage is always easy. We have used other providers' web interfaces for config. HostGator's interface is by far the most user-friendly we have used, and provides a positive experience no matter your level of expertise.
I'm going to be bluntly honest. These guys were perfect a couple of years ago. Now they're pure garbage. I've been trying to pay you with Amex, Visa, and MasterCard without avail, have numerous open tickets with your great "customer support" without avail, have opened a dozen chat rooms for the same purpose, without avail. The issue with this is simple. If you pay hosting for three years, and purchase an SSL certificate in GoDaddy, and try to install it in your hosting environment without a PayPal option, you can't. So you're potentially stuck with three years of a site with an expired SSL certificate. Calling them is useless as well. I strongly advise the public not to do business with Hostgator.
Very easy to get in touch with. They respond in a quick manner. Very polite. Always satisfied with their customer service. Very professional. Has some of the best tools for designing to make every project look its best and the most professional. Love their tools also. Great value. Very resourceful. It's a essential part of the program and a valuable piece of the service that I enjoy using more than other parts of the service. Great company. One of the best available. Very integrated to makes it easy to use for every user. Love the level of access to no issues or hassles along the way. It's easy to navigate also.
The customer service for this website is very friendly and helpful. They make sure that they provide excellent and quality service to their customers. They are very professional and do their best to solve any problems that you may have. The design tools for this website are very unique compared to other similar websites. There is also a wide variety of tools that you can use. The storage options for this website are very good as well. The storage options are very organized and easy to use. It allows you to store all of your information in a very organized and easy to access location. This website is very easy to use. Everything is pretty self-explanatory, but there are help features that explain to you how to use everything. You definitely don't have to be tech savvy in order to use this website.
The customer service was great. Not automated responses and very fast with getting back to me. They're thorough in answering questions and addressing all concerns. Loved the design tools. There were a lot of choices and very easy to understand. Simple for anyone to be able to understand, but the design doesn't look cheap. The storage options were incredible. Other domains completely limit storage, and you're left with not having all that you need. Whereas this domain company gives you plenty of storage for your needs. Ease of use is fantastic. Creating Web pages can be very difficult and time consuming. But it's made a lot easier with this domain company. Ease of use equals peace of mind.
I was a HostGator customer since 2009 and was decently happy up to the point where I wanted to upgrade my ecommerce platform in mid 2016. I looked at their plans online, found one I wanted, and called in. After asking some questions it became apparent that the price I would pay would be higher than advertised. I told the sales lady this will not work for me so she found a plan that is within my budget and will work for my technical needs. I told the sales lady exactly the software platform I intend to work on, Magento 2, and she told me that I would be able to make the changes needed to the server to get everything running correctly.
Over the next few weeks and after a few support tickets and support phone calls it turns out I am unable to make the changes needed to the server to allow Magento 2 to operate correctly. It took 4 phone calls ranging from 45 minutes to 85 minutes to get a refund for the payment I made to cover three years of hosting service. Several times I had to explain the situation from scratch that the sales lady was wrong and the plan does not fit my needs. Hostgator offers a 45 day full refund for any reason but I was at day 48. It tried to tell them I am not asking for a full refund just prorated refund because I was willing to pay for the time I used. When I called I was refused to be allowed to talk to a supervisor all four times. My last call was put through to 'Level II' and even then they had no authority to make decisions. That rep was friendly and talked to someone somewhere else at hostgator and they finally offered my a prorated refund.
As of now there is a ticket stating I will receive a prorated refund but I will know in about 5 to 10 business days if it is legitimate. Hostgator has become an extremely frustrating experience for me. Their hosting service has slowed down, their sales reps don't understand fully the needs of their customers, and they are starting to hide extra cost items in their packages.
They were fine to host website. When needed new one built they did it. Took forever and many problems. Price was decent. But now you have problems and they don't fix right away and same cart problems, or cancel order problems occur. I was a loyal customer of HostGator for more than 15 years. The customer service has continued to deteriorate over time. Keeping customers waiting on hold for more than 30 minutes and then being served by a representative who is clearly dealing with many many customers at once - so that they are totally not focused on the customer, not focused on what the actual issue is and not focused on providing a solution - it is absolutely pathetic! Stay away from them.
This is the most dishonest company I have ever dealt with! They charge your account even when it's closed, add numerous auto check boxes that cost you a fortune, and auto set your account to renew and turn it on in the background. Avoid at all cost! They outsource their domains to another company who is some sort of shadowy figure of which there is no negotiation. The customer service sucks, and to top it off, their chat is ** unencrypted while asking you for login and password info to verify your account.
Great customer service. I got the help I needed to set up my website and I'm really happy about it. Now I get to enjoy my website. Thank you customer service. I enjoy the design tool. Very fun to use to tweak my website and it's very helpful. I think it's the best design tool than other webhost because others have a limit. It comes with great storage. I can store a lot of GB in there so I can use a lot of space to set up my website. I'm really happy with the storage. I found it very easy to use. Most of them are difficult to use but not this one. I know how to use everything and had no problem. Very happy with the ease.
HostGator has partnered with SiteLock. SiteLock is scanning all of HostGator's sites to find malware... They email you and have taken your site down, then want you to hire them to get rid of the infection, and sign up to monitor it monthly! I'm sure HostGator is making lots of money off of this scam. They told me which file was the malware, which I removed, and they put the site back up. After the site was restored, it was just a white screen! This has happened 3 times in the last few weeks... DON'T GET HOSTGATOR OR ANY HOSTING COMPANY THAT HAS SITELOCK ON THEIR SITE!! YOU WILL REGRET IT!
I signed up on January 10 for a website hosting. Their system is outdated and doesn't work. I called 4 times, no one picks up the 24/7 phone. Waited 29 minutes. Last call I sent a cancellation request on their system and 2 days later I get an email saying "let's get started building your website." (I found out by a mutual friend that worked there that is a very small business and they have no staff member to help). DO NOT SING WITH THEM.
I purchased a website on Saturday, 13 December 2014. Up till today, I'm still battling to get the account verified so that I can start building my website. I've phoned the customer care, I've send numerous emails, but still no joy. They say that they've received everything, I must wait 24 - 48 hours for them to activate the website. It's now 72 hours.
I've bought the hosting on November 14. It's 15 December today. I've set a primary which I wanted to change later, but they've asked me to pay for it... Every time they tell you the charges without taxes and suddenly you got shocked after watching the increased prices. But the question is, why would you pay for changing your primary domain? Note it's your panel - you do what you want to do... On top of it... Why would you need their permission again for every single thing??? It's been a month and I am nowhere because of this company. I am sure they will be doing it with every customer...
I change from GoDaddy all of my account about 7 in total. It was the worse night mare. I try to cancel one of those account and I had pay for one year. When they see that you have money left on your account they try to keep the money, they do prorating and what ever else they can come out with as an excuse to keep your money. I got so upset I pull all of my accounts from them and ended up losing about $200.00 dollars in one single month. What ever you do, even if there is only one company out there don't ever use hostgator. They will suck every penny out of you trust me. I don't want you to be a another victim.
HostGator Company Information
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- 5005 Mitchelldale Suite #100
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- United States