TXU Energy Reviews

It is time to renew our electric service contract and did not like the previous provider we have had for 3 years. So I went with TXU Energy this time. Alan C. helped me via online chat and it was a breeze to get a new account, also getting very helpful info from Alan. If this plan is as good as Alan was with his customer service to me, it is going to be a wonderful thing. He was very professional and helpful and considerate. Thank for the great rates, a great welcome bonus and your service.

I was just assisted in selecting a new plan via chat by CRISTOBAL **. She was very polite, patient, and well-spoken. The 1st guy I got avoided answering my question about the All kWh on the EFL three times. I don't know if he was new or lazy, but I was very frustrated. Thankfully, I tried again. Cristobal was very knowledgeable, and she saved me from making a grave mistake that would have cost me hundreds of extra dollars. Please tell her what a great job she is doing. Thank you.

Selecting an electricity plan in Texas is not a simple straightforward process. With dozens of companies offering many plans, choosing the right one is very time-consuming. TXU offers a live agent to assist customers. However, too much info makes selecting a plan a frustrating exercise. With two years of service from TXU, I was hoping for a better analysis of past usage and a customized solution for my specific case. I would suggest that they employ AI Bots to clearly state offers logically and concisely that could be handed off to live agents only if needed.

I needed to change my rate plan with TXU, I had let my last plan expire, and decided to use the chat option. I was helped by Allan ** and he made it an extremely easy process. By using this option I was able to get on a rate plan that did not automatically pull up for me when I was looking to change plans on my account. And it will significantly lower my bill. I had a lot of questions and he answered all of them. Whether he is a real person, or just AI, it was a really good and pain-free experience.

Allen C. was very helpful on the Chat in getting me the best service plan for my renewal! He found me a plan that was best suited to my needs that wasn't listed on the website for plan renewals. If your plan is up for renewal I recommend calling or using the Chat to talk to them because as I found out they have plans that aren't listed on the website!! And you can get a better deal that way!!!

Absolutely would not recommend, and if you are an existing customer do not sign up for autopay. The scam like so many other companies do as well is hit you with “miscellaneous charges” that they make up and bill you for without saying. Since you signed up for autopay they say you “agreed” to it. $580 extra was charged to my account under this and they said "oh it’s what we saved you on average every month“ for a program we have no record of you signing up for.

Excellent customer service. I really got tired of my other energy provider, so I wanted to swap ASAP. Reached out and they got me switched over within a couple hours. Allan was a perfect agent and helped me through the entire process

The online chat was able to set up my service quickly and with no issues. Very helpful and understood my issues. The agent was polite and easy to understand. He was able to take care of what I needed with no problems.

Allan C. did an outstanding job of walking me through which plan was best for my needs. He also did an exceptional job of helping me with the connection of one address with the disconnection of another. I can only picture him on the other side of the chat box smiling from ear to ear knowing that he helped me. Thank you Allan!

Excellent customer service, great plans and very patient and answered all my questions/ offered and explained all the services and recommended the best one to fit my needs. Will definitely recommend to friends and family.