TXU Energy Reviews

I wanted to change providers from Txu, called TXU to let them know I would be SWITCHING providers on 1/20/2026. TXU wrongfully marked me as moving out which triggered an auto cancelation on every new policy, so I was unable to get another provider to connect me until at least 24 hours after the shut off date and have the new company put in a NEW move in order. When I originally called I was told as long as I called 72 hours before the shut off date I could change it or cancel, when I called more the 96 hours before the shut off date to cancel (since they marked me as moving out, I wanted to avoid being fined) they told me they are unable to cancel it since it was not in the time window. I told them they said 72 hours and that they had wrongfully marked me as moving out, they were rude, dismissive, did not offer reasonable solutions, and blamed me for everything.

I will keep this short as others complaints are much more impacting than mine. I am not, and have never been a customer, but have for years been inundated with advertising mailings. Sometimes multiple pieces in a day. I have called numerous times over the years and requested to be removed from contact lists, and promised it would be done. Needless to say, it continues. This simply confirms the numerous complaints of "actual customers" about their deplorable treatment. They are simply unethical and unconscionable.

I received an over $800 bill for the month of February. It is a VACANT property. No one is there. I talked to customer service and was told that there is nothing I can do about it. It is weather related. My question to you is... if this is the cost of a bill on a vacant property, what is the cost for people who went through the freeze with full households? People who live paycheck to paycheck? People who don't need another setback because they have enough on their plates? Because of this, I will no longer be recommending you to my many tenants and will no longer be using you for my utility needs between tenancies. I just wanted to make sure it is known that you take advantage of the vulnerable in times of disaster and deserve to go out of business. I will be spreading the word. You have not only lost my business, but the business of many tenants because I will be heavily promoting an alternative.

My service with TXU was disconnected on February 18, 2026 due to not receiving the bill. I was given the option to pay $70 to reconnect which I did on the 20th of February. Between the disconnection date till today the meter was apparently damaged which is through aep. I paid the initial reconnect fee of $70 and was told that aep is charging me 700 to reconnect. Due to some health issues I've been declared disabled. I came back home this morning. I saw the tech for txu or aep messing with the meter after it was disconnected. I came to get clothes and continued to stay with my sister until this morning. I was not at home when this alleged damage occurred. I have been told I need to pay 700 to reconnect the electricity.

TXU ENERGY JUST PERFECT. THAT'S ALL I CAN SAY. Understand, Respect. I been ill for past two years. Helping me keep my Light on. I don't think no other Electric companies out there will have done what TXU HAVE DONE.

Was with them for 7 years and should've left 3 years sooner. They charged us originally $250/monthly but suddenly we went to $580 with almost no warning despite our plan and rate not changing. Our house hold also was still 4. When leaving, the agent was constantly harassing us to the point that it almost seemed personal. Like I thought he was going to bust out a guitar and start singing break up songs. He was trying to throw out a new rate of 14.2/per kilowatt but we already had an existing 13.7/per kilowatt.

I was with them over 30 years, my last contract ended in mid October and I switched companies as they were too high. It was a rewards contract that paid me back 5% every January for the previous years billed usage because I didn’t renew my contract. They are not paying me the rewards card for those 10 months of billed and paid usage that I am do a 5% refund on.

They helped me.

The website wasn’t working when I tried to sign up for a plan at my new apartment. I used the online chat option and spoke with Elvis C. It took about 30 minutes but he was kind and got me signed up for the plan I wanted.

Elvis was professional and courteous. Chat was easy to use. Website was great to navigate. I will definitely recommend TXU for other people to use. Very impressed with the quality of service and clear communication.