TXU Energy

May 2018 bill $125, June $220. Same setting same kWh plan, a couple of degrees warmer outside but not overly hot outside, A/C filter changed monthly temp on state same as last month. Seems to me Smart Meter not that smart. The plan is suppose to save money but don’t see any savings at all. Believe elect delivery charge has increased but no explanation or reason to why it cost $60 to send power down same line that has been here for 30+ yrs. What a ripoff as they say TXU God hates ugly.

My lights were disconnected today Tuesday May 29, 2018. I had spoken to a representative last Friday, I had extended my payment for Friday, unfortunately I could not make a payment, because I did not get paid because of the Memorial Day, so I was hoping that they would be on for Tuesday May 29, they did turn my lights out on Tuesday, I could not believe that as HOT HOT HOT as it was and I have children at home, not happy... I pay my bill and it takes them hours to turn it back. They turned off the lights early 8:00 and here it's now after 7:30 and my lights are still OFF. I you guys are happy. I will not be using you guys again.

Never listed on my bill was the fact I was being charged commercial delivery rates. I had no idea this is why, since 2012 I have had such a huge utility bill. My husband has reached out to be reimbursed and we have gotten nowhere. Just in the past two years, an average of $200 too much a month!! May not seem a lot to you, it sure is to me. Here's what happened as a result. I worked 18 hour days trying to keep up with our expenses all this time... Took out payday loans to keep everyone fed - 7 kids!!!! One of them is disabled from a rare congenital heart defect!!!!

I have been with TXU for several years, and recently changed plans from 10.5¢ to 7.5¢. So... My bill tripled. Last year I paid an average of $95 per month. There have been no significant changes in the past months. Also, I get that this past winter was cold, but we didn't go into an ice age. So I received a bill for over $300 for my little 1400 SF house. I called customer service and could barely understand the agent. I asked for a supervisor, whose English was also very difficult to understand. She talked around in circles about "Averaged Billing" which somehow averages some bills to $300 and some to $95 within the same year(???).

I received a bill for 660 bucks. My bill always ran around 100 a month. I saw they read my meter at over 3000 kW/h. This could have been possible because it was winter. However, I was placed on the highest plan available without my knowledge. I was on a 15¢ per kW and after 1000 it goes up to 19¢ per kW/h. They refused to work anything out with me and when I complained to TDU, all they said was applied online for this plan. That is totally untrue because I NEVER even knew I could switch my plan. I was very happy with the plan I had. This company will cut off a person's lights and not even give a second thought when they lied. POWERTOCHOOSE.ORG! You do NOT have to take it! I switched to a new provider and told TXU buh bye!!! Please follow me.

Had a 1064.00 bill and did not realize my heat pump was out until the bills came rolling in. Immediately had the problem fixed and began writing letters and calling TXU. Time after time they had great ideas as to how to lower my bill to half because my bill was averaged. I was railroaded into the 6.5/kwt plan with the promise my bill would be about 300.00 the next month. Well, when the bill came in it was 4.00 less than the previous month. (464.00) Again letters were written and more customer service reps that "we're going to get this fixed after they talked to their supervisor." The latest call to them was yesterday and I requested to be removed from average billing and was assured one more time my bill would be lowered after the supervisor reviewed it and I would get a callback. No CALLBACK AS USUAL.

We recently moved at the beginning of the year. eOur bills in a drafty trailer were on average 150 a month. My bills thus far this year in the new house for just 3 months has been over $1,000. We had a lot of cold weather. Maybe that was it. Then, this month, we used only 1170 kwh. My bill was still almost $300!! Because the TDU is $175. I kid you not. What happened to $3.49 base and 3.5 cents a kwh added on? By the pricing I was led to believe, we should have used close to 5000 kwh! What's the point of lowering our usage if the TDU costs are still overreaching? I used to love your company. Did business with y'all for nearly 6 yrs. But this is wrong. I am a single mother. Y'all are taking advantage of us.

After my uncle passed away I contacted them to inform them it would be a couple months before I was able to have access to his funds to pay his account. I show up a month later to start cleaning the house and there's no power, it's a Saturday and I'm from out of state. I call to get the power turned back on and they said they see that I called but because I wasn't an authorized person on the account they couldn't do anything with my notification and the account was cancelled and in order to get power back on they required I open an account with them. Having no other options I did that.

I'm currently living in an apartment in NRH, TX. I have not been in my apartment for the last two months. I've moved out of state. My lease will be up in another month. So my heating/a.c. has been off for three months now. Please turn down the TXU/Oncor average billing plan. Just say no. If your usage is for only 67.00. They'll tack on additional charges to your bill. Your bill will now be around 180.00. They'll send a visa card of roughly 65.00. This was your savings for the entire year with average billing. Eye roll. You will not save anything. Average billing is a joke. Save yourself some trouble and shop around. Talk to your surrounding neighbors before you make any commitments to any electric company's yearly contracts. Thankfully I have only one more month to go. Then this ridiculous average billing contract will be done.

Paid $528 for one month in Texas on 1400 sqft house - TXU without my written or verbal consent changed my plan to a month to month plan after my 12 month plan expired (I have been a customer for 4 years now). The rates were astronomical but I did not notice because I have Autopay (never have missed a payment with them). After spending over an hour on the phone with them and being treated condescendingly, I decided to cut my losses and not support this scam of a company.

I wish I had read the reviews on TXU before signing up with them because I have never paid so much for electricity in my life as I did with this company. I firmly believe that TXU was scamming me the entire time but have no way to prove it. My electricity through TXU cost me 3 times what I paid at my previous home (which was twice the size of my current home, and older). Of course it's my word against theirs and the only true way is to have a third party monitor my usage and compare to what they are claiming. My intuition says they were scamming me and I'm hardly ever wrong. Green Mountain is a better choice.

My widowed Mother is 87 yrs old and living on $700 a month social security. During the winter she runs space heaters to keep warm. She spends a lot of time in bed covered up with a heater on to try to keep warm. This runs up her bill to where she cannot pay the entire amount, and she gets behind. She gets financial aid from the church when available. And she wanted to set up a deferred payment plan, but was denied until the check from the church arrived. Her cut off date is the 22 of Feb 2018. I think TXU should be ashamed to be so impatient with a little 87 yr old lady that is doing her best to make current her bill. If they are willing to leave a little old widow lady sitting in the dark and cold, because the check did not arrive in time, they deserve to be turned into Consumer Protection. No one at TXU shows any willingness to compromise and let her set up payments or extend the date one or two days. They are a crapy co.

I have used this company over 15 years and it is the worst company now I have ever dealt with. I noticed my bill had doubled and finally figured out that the charge double to borrow energy on my bill. My bill for energy was $100 and a loan from another energy company was $100. They don’t tell you that when you agree on the phone to a certain kilowatt. How is this not discussed. Then when you call you will go from India speaking, to European, to Spanish. They do not comprehend that this is deceptive thinking. It is an American electric company. Then you after telling 5 different people all 5 different people my information, the manager is ruder than all the rest. I am appalled that this company is in business if they have to outsource ALL their services. This should be know, that all their services come with a con. The company doesn’t own the electric part of the business and you will never talk with an American to discuss your issues. Is this legal?

My credit score is almost 800. I have 13 lines of perfect credit. Never a late payment. They told me if I can get a company to verify perfect payments... i.e. credit card company, they would waive the $460 fee. Within 5 minutes DISCOVER emailed and faxed info to TXU and cc me on email. Okay service was suppose to be switched over at that moment. Since I am renting for a close friend, a month later, no bill. I call and they never switched service. Was rude to me and then I got a note in mail a day later stating my extended view score was a 600. I work in credit selling homes. I have never heard this score before. After looking it up, it is for people that have not had credit before. What, how can I have a great score with perfect payments and not get 0 down on my electric startup service? Another company had me changed over within 5 minutes at 0 down! Read your reviews! This company has a 1 star rating for a reason!

I opened a service with them last December, and they were offering me a 500 gift card and they have a refer a friend program that offered 50 dls for you and 50 dls for the person you refer. When I opened my service they had offered me a 7 cents a KWH and the 500 dls which the first 250 were going to be send to me after the first month of service, and the other at the completion of my contract of 12 months of service with them. I got the first one for 250 dls the first month, bit before that I had changed my plan when I referred my stepdad to TXU because they offered him 6 cents per kwh but they told me that my promotion wasn't changing at all for my 500 dls.

I signed a 1 year contract for service which went ok and ended Oct 2017 but my electric rates after going month to month were very high so I found another elec provider that better fit my needs. So I get an email and open it up and to my surprise I find all these extra "fees" tacked on instead of 168 which was very high for Dec and should have been under 100 dollars I get a bill close to 270 dollars! I did not break any contract I was told by a CR it was processing fees!!! Never ever use this company for your elec.

Spent 2hours 15minutes going through 5 with customer service representatives (who in addition to being quite arrogant, also speak in a non-clear English) trying to figure out how I can get daily usage for the month. 3 of representatives admitted having the same problem of not being able to see the data, 4th one first said that he couldn't see it either, then later when he could he said something on the lines of "it is your problem that you can't see it". When I asked him to send it to me via e-mail or regular mail he said that he can't do it.

I try not to make a big deal over a few dollars for an electricity bill. But those few dollars kept increasing each month until my bill was almost $200 a month. I have free nights and weekends and I am at work all day so I figured that would be the perfect plan for me. There is no change in my routine no matter the time of year (Summer etc). My bill started very reasonable, the plan I choose was working. Then recently I called the REP and he told me "Well you know the AC has to work harder during the summer months." I respond "NO SIR. When I leave the AC is cut off and it is not turned back on until I get home which is when the free night and weekends starts." He goes on and on about why my price increased which not panned out to be true. Long story short they are charging people for energy they do not even use. They are scamming the consumer. I would not advise anyone to use TXU Energy!!!!

I got charged $50 for TDU charges. I called to complain about it and I spoke to a rep who said I could call the TDU #. Well the rep gave me the same # I called the 1st time. So I told him to transfer me to a Supervisor and I told her about my situation and I also told her I need to pay my bill a day late and she said there's a $7 late fee. That made me more furious. This company is money hungry and scamming people. I don't want to deal with them anymore and I advise anyone to do the same. They need to be investigated and need to be shut down.

A Salesman came by basically talk to me into transferring to TXU from Reliant with a lower rate. With this I would get an air conditioning checkup. Also I would get a Visa card for $250 that I would receive the salesman told me within usually 4 to 6 weeks. I received the bill almost right away. For 13 days that was over $100 the $250 Visa was to pay Reliant because I had broken a contract. I had not paid my first bill yet. I called them, ask them where the Visa was because I owed Reliant money. They said I had first pay my bill. I paid the bill. Today I received my next bill. It's over 200 something dollars with a late fee. I had never had this high of a bill with Reliant. The salesman lied to me. When I called customer support all the people were like kids. They were all dumbfounded. Didn't have answers.

TXU blatant disrespect for the death of a loyal customer. It's horrible when a company makes a $96.00 balance a priority over the grieving of their customer's family members. This TXU customer passed away and her family is trying to deal with cleaning out her small apartment while paying for funeral and other final expenses. TXU refused to give the family of this deceased customer a few extra days to make the payment and will disconnect the electricity unless the balance is paid in full or the electric service is transferred into another person's name. This company has no heart.

I have been with TXU for more than 5 years. My bills with them have always been much higher than any other power utility I have used in the past. Recently, I switch electric companies and noticed that my bills are now 300 to 400 percent less than when I was a TXU customer. TXU sent me a final bill that was over $200.00 (Not reasonable) so I am convince that they are manipulating the usage. They even sent me to the Credit Bureau for disputing the bill and agreeing to review the case. They are absolutely the worst company out there. DO YOUR RESEARCH.

I have had two bad experiences with TXU. The first was when they billed twice for the same amount in the same month. I contacted them to resolve the billing issue. I was told they were aware of the problem and that it would be resolved in the next couple of days. After a week it was still not resolved. I called again and was told this time that I had to register a complaint. I'm guessing if you don't complain they'd just keep the money they stole. Second time I have auto pay turned on. They billed 3 days before the amount was due which was 5 days before I get paid. Thinking this would clear on payday (date the bill was due) I let it ride 'til the due date. I get a letter saying they have shut off auto pay and fined me $25 to boot. As soon as this contract is up I'm switching and anyone who asks will get the sorry. Never again.

NEVER GOT MY CREDIT! As a part of changing to TXU electric, they agreed to pay the early termination fee from my other company, if I paid in advance. I switched in Jan. Paid in Feb. Spoke w/ someone about the credit FOUR TIMES, and still the only thing I've been told is that they will work on it and get back to me. Wish I never left my company...

My bill is apparently due on the day it generates. That day would be the 28th of the month. This month, I received the bill/cut off notice for the bill that came out on March 28, 2017, yesterday. Today, April 11, 2017, my electricity is off. I called and they told me it was more than 10 days late and gave me that balance and the balance of this month's bill, that won't even be mailed out until after April 28th! The guy who barely spoke English, read off a script and said he was transferring me to someone else. I swear it was the same guy, with the same script that answered. He and the woman sitting next to him seemed to think that was funny. When I told him that I came home to find all the groceries for the month ruined, he smirked. I could pay this right now; but, I refuse to pay the reconnection fee. I'm looking for another provider and calling my lawyer in the morning.

(To make this simple; TXU raises their price drastically to cancel out your free nights. TXU benefits from you signing a 2 year contract where you pay a penalty if you cancel it, and you get nothing unless you drastically cut down on your electricity usage during the day.) Unless you plan to use almost no electricity during the day and only use electricity during the free night hours then this offer will (scam) you. If you plan to continue to use electricity during the day the same as you do now you will end up paying the same or more. I explain below.

On my last Bill the amount due $30 more previous bills and I now work 72 hrs a week away from home. I phoned TXU, they Don't Care!!! They don't believe you and they give you the most naive reasons you can think of for their powerless reasoning. Run!!! They are unprofessional, ignorant and not trained properly.

If you have any other choice of utility company, use it. Stay far away from TXU Energy. Their customer service representatives are inept and unhelpful and any attempts to resolve valid issues civilly are met with lack of concern or understanding. They are very slow to help aid with problems created on their part but are very quick to report you to the credit agencies - beware!

Last 4.5 years we were with other utility company and my bill never went more than $120 (only in summer June, July, Aug). We are in a 2-bed apartment. But recently (4 months) we came to know TXU is giving nightly free charge. So we thought it will definitely come down. But it's not true. They have so many hidden charges. For Nov. 2016 we got bill as $124. Then in Dec. we got bill as $195. Which is not acceptable. Only one man and kid are in this apartment. I called them but they don't care for customer concern. They are real fraud. My suggestion is keep away and never come for nightly free charge trap.

I received my December bill and noticed they had charged me $25.00 for a returned check fee. I called TXU & spoke with customer service explaining I am on autopay, it only withdrew one time on the 27th, and my account was never overdrawn. She said she would waive the penalty fee. I said "thank you but it is still a hit on my account when my checking account never overdrew. Your system is incorrect, my bank statement shows my bank balance never went low enough to overdraw even if I had paid the bill twice."