TXU Energy Reviews

It is time to renew our electric service contract and did not like the previous provider we have had for 3 years. So I went with TXU Energy this time. Alan C. helped me via online chat and it was a breeze to get a new account, also getting very helpful info from Alan. If this plan is as good as Alan was with his customer service to me, it is going to be a wonderful thing. He was very professional and helpful and considerate. Thank for the great rates, a great welcome bonus and your service.

I was just assisted in selecting a new plan via chat by CRISTOBAL **. She was very polite, patient, and well-spoken. The 1st guy I got avoided answering my question about the All kWh on the EFL three times. I don't know if he was new or lazy, but I was very frustrated. Thankfully, I tried again. Cristobal was very knowledgeable, and she saved me from making a grave mistake that would have cost me hundreds of extra dollars. Please tell her what a great job she is doing. Thank you.

Selecting an electricity plan in Texas is not a simple straightforward process. With dozens of companies offering many plans, choosing the right one is very time-consuming. TXU offers a live agent to assist customers. However, too much info makes selecting a plan a frustrating exercise. With two years of service from TXU, I was hoping for a better analysis of past usage and a customized solution for my specific case. I would suggest that they employ AI Bots to clearly state offers logically and concisely that could be handed off to live agents only if needed.

I needed to change my rate plan with TXU, I had let my last plan expire, and decided to use the chat option. I was helped by Allan ** and he made it an extremely easy process. By using this option I was able to get on a rate plan that did not automatically pull up for me when I was looking to change plans on my account. And it will significantly lower my bill. I had a lot of questions and he answered all of them. Whether he is a real person, or just AI, it was a really good and pain-free experience.

Allen C. was very helpful on the Chat in getting me the best service plan for my renewal! He found me a plan that was best suited to my needs that wasn't listed on the website for plan renewals. If your plan is up for renewal I recommend calling or using the Chat to talk to them because as I found out they have plans that aren't listed on the website!! And you can get a better deal that way!!!

TXU Energy customer services provide a great experience. You can get electricity from hundreds of different companies, but TXU makes a difference with the privileges it offers to its customers. Billing options that vary according to your needs and customer service that you can easily reach when needed are great luxuries today.

The experience I had was excellent and very helpful. I needed to make arrangement to pay this month bill and I was able to do it online because I am disable. I wanted to see if there were a better plan and I was assisted with that plan, which will save me $330 a month. It was a good feeling.

Buyer beware!!! You think you are paying the price per the plan you signed up for, but if you have free nights, they charge $0.10 more for regular hours. Not sure how TXU is allowed to get away with this scam, but they are. No honest answers from customer service that make sense, so please make sure you ask the right questions before signing up, as in, "are you going to upcharge me thinking I will not catch it on my bill?".

I spoke with Cristobal **, they helped me with the process of transferring my services to a new home. Made it quick and easy. There was no hassle. Took about 10 minutes if not less. Exceptional job today, thank you TXU! Been with them 2 years and will continue to be a customer!

Allan ** was incredibly helpful in setting up my electric plan for my apartment. I wasn't able to find my apartment in the search options on the TXU site, so Allan contacted my leasing office for me to acquire the missing information I needed. Then we finished out the enrollment process.