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TXU  Energy
Overall Satisfaction Rating
1.14/5
  • 5 stars
    0
  • 4 stars
    1
  • 3 stars
    3
  • 2 stars
    17
  • 1 stars
    169
Based on 190 ratings
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      238 TXU Energy Consumer Reviews

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      Page 1 Reviews 1 - 30
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: March 30, 2019

      They cancel my plan a month before it end and charge me 150 cancellation fee. When I called they said, "Sign a new contract to remove the fee," which is before TXU my bills was between 60 to 140. With TXU minimum bill was 160. I’ll not recommend anybody to deal with this company. I’ll stay without light. Better than be TXU Energy customer.

      6 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: March 12, 2019

      My bill kept getting higher and higher even though I'm gone 8 hours a day so no one is home and everything is off. Looking at my bill I discovered I had gone up to .17 cents a kilowatt so it's time to change. I found another company and received my final bill and because it was so large I paid only half. That came out of my account March 1st, 2019. March 7th I received a letter saying they were sending me to a collection agency! I couldn't believe it! All these years with this company with payments made on time. I truly felt stabbed in the back! Well, they will surely get their money but it wasn't necessary to treat an old lady like that to get it. Shame on you TXU.

      12 people found this review helpful
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      Rated with 1 star
      Verified Reviewer
      Original review: Feb. 13, 2019

      I was been with this company for more than 3 years. When I plan to move to another apartment everything collapse. I called and told the agent about my intention and request electronically transfer. When he checked he couldn't find the app in their system. Obviously he understood Am moving. Instead of shut down the power he kept it running. Now they are sending me a bill for the month of February. When I called and talk to everyone around the world, they came with an excuse that I should tell the agent clearly am canceling my contract. Shame on you TXU. It's not the money, it's the principle and the reputation.

      7 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Jan. 29, 2019

      I have not lived in Texas since 2008, and they are still sending me my dead sister's bills. I refused to use electricity at all, and eat raw foods for months. They wanted a huge deposit - without consideration for my illness: Lyme Disease. Then for a $75 deposit, I decided to enlist, and a ** Ring was discovered in my appts. Several people were deported or arrested, I reported this to TXU and the Utility Commission. They kept my deposit, and 10 years later they kept billing me and sent adverse credit info on me, and are stalking me from Texas! TXU made me hate Texas! It is so arrogant, backward, greedy, and ruthless... I wouldn't even send the Grim Reaper to do business with them. They are inhumane as all get out!

      8 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Jan. 23, 2019

      Please listen to these reviews!! I had used TXU Energy for almost 4 years when I had to move across the country for work. When my contract was over... THEY KEPT BILLING ME!! Apparently "me signing into my online account, gave them the authority to sign me up FOR A COMPLETELY NEW CONTRACT I NEVER SIGNED OR AGREED TO!" I kept getting the charges and because I was set up on an auto pay - I had to jump through many hoops just to get them to stop charging me.

      When I put my foot down and asked for a refund, because I was not even living in Texas the last 3 months they have been trying to charge me - they claimed it was my fault... That they signed me up for a new contract without my consent and I did not cancel that new contract... Even though my original contract ended three months ago. Not a single employee, supervisor, manager or anyone from TXU Energy sees what the problem is with signing a customer up with a new contract without their consent or approval and nor do they care that I have been unfairly charged for three months.

      They all use the exact same verbiage to explain to me that it is my fault and they don't care. They claim to have sent an "email" on October 4th that I never received... Then claimed they sent a letter to the address that I didn't even live at... To contact me and inform me of this new contract they signed me up for without consent. However don't you think a message on my online account, where all the other activity you send your customers, would have been helpful if you really did send those previous two messages? I am extremely disappointed in how they handled (did not handle) this issue and treat their customers. The reviews are true - they find the sneakiest ways get your money - it is absolutely disgusting. Next complaint will be the BBB.

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      12 people found this review helpful
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      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: Dec. 12, 2018

      I advise anybody is reading this webpage do not sign up with TXU because they are a scam. They have find a loophole how to increase your bill larger than what it is. And the bad part about it they ain't go to do nothing to straighten it out...but tell you a bunch of lies and give you the old runaround like if it is your fault. How do I know this? They did it to me. They installing a new meter without telling me anything. My bill was low around about $139.31 before the new meter was installed. Ever since they installed the new meter last month my bill for December of 2018 is $224.31. The company is crooked. Stay away from this electric company.

      TXU Energy response

      Rose - Your experience is important to us. Please email your account/contact info to TXUECares@txu.com, so we can further assist you.

      15 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: Nov. 30, 2018

      I moved to Texas a year ago and signed up for TXU Energy last minute because the apartment recommended them. Choosing an energy provider was a new experience to me so I had little info on what a kilowatt hour was. I lived in a two bedroom house in Nebraska before moving to Texas and my monthly electric bill would be around $60 in the peak of winter (heater constantly running).

      With TXU, I chose the Solar Day/Free Nights for the last year with them and my bill would average around $130 (1,200 kilowatt hours average), which TXU says is below average. HA! So when it came time to renew TXU gave me a warm fuzzy about how great I am, helped me find more suitable plan. Well, whammy! The first month of my new plan, which they said will lower my bill to under $100 with the same usage increased it by $40 ($168). I read that bill, found the usage was roughly the same (1,300 kilowatt hours) and I was in shock.

      To be lied to from a company that has no competitive advantage and depends on ripping off its customers (or at least me) led me to cancel ASAP. I switched to Constellation Energy shortly after, as they offer $.07 Kilowatt/hr. Then TXU Energy dp's you once again with their atrocious $150 early termination penalty. Constellation's early termination is $50. So in summary, TXU is twice as expensive, lies to customers (at least me), they will increase your bill year over year, and once you wise up and escape - they still find ways to make you suffer. ** YOU TXU! Go to this website to compare prices: https://www.texaselectricityratings.com/electricity-rates.

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      10 people found this review helpful
      Rated with 1 star
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      Verified Reviewer
      Original review: Nov. 20, 2018

      I have had TXU for longer than I remember. Service has always been in my name alone. I pay my bill promptly. Absolutely NO problems from my side. I recently received a bill for over $100 that was from over a year ago. This bill was from an ex husbands account (married only 6 months) that I divorced over 8 years ago!!! I never had any shared credit cards or accounts with him, yet they tell me that he called in 2 years ago and added me on his account and they allowed it! No email, call or note letting me know that this fraud was being perpetuated, despite me having service in my name at another address. I have been told that I need to provide a copy of my divorce decree to have this removed!!! Absolute garbage! Having our legal names it took less than a minute to find a record of our divorce on the internet. This despite their claims they "investigated" before adding my name.

      6 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Nov. 18, 2018

      I have called TXU a few times about this problem and I get frustrated with their customer service. I recently noticed a significant difference between the SmartMeter Readings and the TXU billing for Usage. The difference is almost about 10-20% per month. For example for the month of August here is the difference: Power Used (SmartMeterTX) (KWH) 4,652, Power Used (KWH) (TXU) 5,299. TXU Billings are always higher.

      6 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: Nov. 17, 2018

      TXU is a scam... I live by myself in a one bedroom apartment, work double shifts 4 times a week and I got a bill of $168 in a month??? I called the customer service and the agent was saying something about billing adjustment. Nonsense... this company is a scam!!!

      12 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Oct. 30, 2018

      Stay away from this company. Go with anyone else. Customer service the worse ever. The first year when you sign up was OK then TXU almost double your bill. Don't go on to auto pay. They will really nail you if you ever try to cancel. Take my advice. Just stay away. My bill went from 175 a month to almost 300 with no explanation.

      9 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Oct. 27, 2018

      I was always a "supposed" valued client but I just came back to them this month and nothing but lies and horrible customer service. You'd be lucky not to be hung up on or told "you're wrong"; in a foreign language accent, that they cannot even understand themselves!!!! Grrrr????

      5 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Oct. 24, 2018

      My experience was horrible. I called to ask for an extension on a bill because I am not currently working. I have had the service for a year now, and I have had bills well above $400 that were paid. But I ask for an extension with a $150 payment and I’m told maybe I should try and borrow the money. And this was from the supervisor. This company is a joke and I will be telling EVERYONE I know to never use their service. If half stars were available that’s what I would give them!

      4 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Oct. 16, 2018

      I recently had to break my contract. I live in a small 2 bd apartment. For last month bill 1409 klw I’m being charged 398$. Outrageous. Ever since I switched my bill have been higher than my phones and internet and cable and car insurance put together. STAY AWAY. THERE ARE MANY MANY MORE COMPANIES BETTER. The only reason I had switched was because I felt forced by the door to door person. After telling them to leave after trying to cancel and get back to my old company that same day it was already too late unfortunately.

      8 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Oct. 15, 2018

      This is the worse electric company. The bills are ridiculous and when I called customer service to question my statement the representative told me they will call me back next week and hung up. So unprofessional!

      6 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Sept. 18, 2018

      Same experience as with every customer who has reviewed TXU energy. They are thieves!!! They are charging me for electric usage for two vacant office spaces. Vacant. Unfinished, they have never been in use, and they are charging hundreds of dollars for an empty space. They have been for 8 years now. This is the first electric company to do this. I called their customer service and they blamed the summer temperature!!! Can you not understand these are vacant office spaces where not even light bulbs or any type of fixtures are installed???

      I spoke to the "supervisor". What a total piece of BS she was/is. She told me to ask for support and report any customer service issues. Ask rep very politely. Apologizes for what he was about to say and told me that this was TXU energy shutting me up and getting the call off their hands because TXU did not want to address my concern. I am not going to pay your bill. I'm switching out. You people are thieves. I am also copying this message to the Better Business Bureau and of course in a more detailed report of what your filthy company is doing to customers.

      View more
      TXU Energy response

      Your experience is important to us. Please email your account/contact info to TXUECares@txu.com, so we can further assist you.

      6 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: Sept. 17, 2018

      Monthly bills are ridiculous. May $235, June $240, July $260, August $380. Enough is enough. Paid $390 cancellation fee and switched from these rip-off company to another company. Their rate for same usage will be less than 160.00. Be careful when you choose your electric provider.

      TXU Energy response

      Your experience is important to us. Please email your account/contact info to TXUECares@txu.com. We look forward to hearing from you.

      8 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Sept. 13, 2018

      I am absolutely furious with how TXU is getting away with scamming people out of their hard earned money. I received a call saying my bill was past due and had a disconnection notice. I looked up my account online and my due date was two days prior. I then realized my bill was so HIGH-$384. I have NEVER paid that much money for electricity. TXU charged me $116 for natural gas and another $117 for a delivery charge. This far beyond outrageous and should be illegal!

      TXU Energy response

      Michelle - Your experience is important to us. Please email your account/contact info to TXUECares@txu.com. We're here to help!

      10 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Sept. 5, 2018

      I was using the Reliant electricity from last 2 years and my bill was around 55$ per month. Just to check I started using the TXU. The bill raised to around 90$. When I opt for the TXU services, they committed for $50 welcome bonus if I even use the service for 1 month. They initiated the reward card after my first billing cycle complete but when I terminated my services after 2 months they canceled the reward card and said, "Your account is not active so we can not approve the reward card" (which was already initiated a month back). This is the worst service I have received in Texas.

      TXU Energy response

      Parvesh - Your experience is important to us, and we're here to help address your concerns. Please consider emailing your account/contact info to TXUECares@txu.com.

      6 people found this review helpful
      Rated with 2 stars
      Verified Reviewer
      Original review: June 18, 2018

      May 2018 bill $125, June $220. Same setting same kWh plan, a couple of degrees warmer outside but not overly hot outside, A/C filter changed monthly temp on state same as last month. Seems to me Smart Meter not that smart. The plan is suppose to save money but don’t see any savings at all. Believe elect delivery charge has increased but no explanation or reason to why it cost $60 to send power down same line that has been here for 30+ yrs. What a ripoff as they say TXU God hates ugly.

      TXU Energy response

      Michael - We value you as a customer and are here to help address any concerns you have with your bill. We understand that high bills are frustrating and would like the opportunity to take a closer look at your account. Please contact us at TXUECares@txu.com with your account and contact information and we will see what we can do to assist you.

      15 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: May 30, 2018

      My lights were disconnected today Tuesday May 29, 2018. I had spoken to a representative last Friday, I had extended my payment for Friday, unfortunately I could not make a payment, because I did not get paid because of the Memorial Day, so I was hoping that they would be on for Tuesday May 29, they did turn my lights out on Tuesday, I could not believe that as HOT HOT HOT as it was and I have children at home, not happy... I pay my bill and it takes them hours to turn it back. They turned off the lights early 8:00 and here it's now after 7:30 and my lights are still OFF. I you guys are happy. I will not be using you guys again.

      17 people found this review helpful
      Rated with 1 star
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      Verified Reviewer
      Original review: May 25, 2018

      Never listed on my bill was the fact I was being charged commercial delivery rates. I had no idea this is why, since 2012 I have had such a huge utility bill. My husband has reached out to be reimbursed and we have gotten nowhere. Just in the past two years, an average of $200 too much a month!! May not seem a lot to you, it sure is to me. Here's what happened as a result. I worked 18 hour days trying to keep up with our expenses all this time... Took out payday loans to keep everyone fed - 7 kids!!!! One of them is disabled from a rare congenital heart defect!!!!

      I would sleep behind a building so I could get up real early and start work so I could make money just to stay afloat. This money and the interest associated with all these payday loans because of you people would have meant I had money to go home and sleep, hug my kids... to take a shower even. You people have acknowledged the mistake. Talk to Cecilla. My husband keeps calling... he actually believes you will fix this. I know better. Convince me I'm wrong.

      View more
      16 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: May 3, 2018

      I have been with TXU for several years, and recently changed plans from 10.5¢ to 7.5¢. So... My bill tripled. Last year I paid an average of $95 per month. There have been no significant changes in the past months. Also, I get that this past winter was cold, but we didn't go into an ice age. So I received a bill for over $300 for my little 1400 SF house. I called customer service and could barely understand the agent. I asked for a supervisor, whose English was also very difficult to understand. She talked around in circles about "Averaged Billing" which somehow averages some bills to $300 and some to $95 within the same year(???).

      I asked for her supervisor and after over an hour of going around in circles about this magical algorithm called Average Billing which is completely unlike any other math in the known world, this is what they came up with: An average of 12 months is broken up as follows: If 4 months have an average of $400 dollars
      AND the remaining 8 months average $100 dollars then the monthly bill you will receive is for $300 dollars. Forgive me if I'm wrong, but WHAT KIND OF MATH ARE THEY USING!!! If the average for 4 months is $400, that's $1600. If the average for the other 8 months is $100, that's $800. 1600+800=2400. Therefore

      2400÷12 (months) = 200!!! They are charging me an extra $100 a month!! That's $1200 overcharge a year!!!

      When I pointed out to the (supervisor) that this math simply didn't add up, he became very passive aggressive and suggested that since I could understand the billing system then he could discount $50 from my bill. I guess I got a gold star. So I got a discount, but the billing is still a scam and their math is still something even NASA cannot explain. Can anyone recommend a better company?

      View more
      22 people found this review helpful
      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: May 1, 2018

      I received a bill for 660 bucks. My bill always ran around 100 a month. I saw they read my meter at over 3000 kW/h. This could have been possible because it was winter. However, I was placed on the highest plan available without my knowledge. I was on a 15¢ per kW and after 1000 it goes up to 19¢ per kW/h. They refused to work anything out with me and when I complained to TDU, all they said was applied online for this plan. That is totally untrue because I NEVER even knew I could switch my plan. I was very happy with the plan I had. This company will cut off a person's lights and not even give a second thought when they lied. POWERTOCHOOSE.ORG! You do NOT have to take it! I switched to a new provider and told TXU buh bye!!! Please follow me.

      29 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: April 22, 2018

      Had a 1064.00 bill and did not realize my heat pump was out until the bills came rolling in. Immediately had the problem fixed and began writing letters and calling TXU. Time after time they had great ideas as to how to lower my bill to half because my bill was averaged. I was railroaded into the 6.5/kwt plan with the promise my bill would be about 300.00 the next month. Well, when the bill came in it was 4.00 less than the previous month. (464.00) Again letters were written and more customer service reps that "we're going to get this fixed after they talked to their supervisor." The latest call to them was yesterday and I requested to be removed from average billing and was assured one more time my bill would be lowered after the supervisor reviewed it and I would get a callback. No CALLBACK AS USUAL.

      Today, looked online and now my bill is 964.00 due yesterday! The bill is not even due till 5/01. Another call and still no callback. I have even sent a letter to cooperate with no response except to call customer service. I feel like I am talking to a third world country. Extremely if not impossible to understand these people. My husband is a 100% service connected veteran and resides in a VA home now for 5 years. Can't make them understand that I cannot pay this kind of bill. Guess if I were on Medicaid and food stamps might get some help. Not looking for pity or charity but come on TXU. HELP A DISABLED VET OUT. Disabled since 1965 should have some weight for a one time plea for help. I might add, I have been a TXU customer for over 31 years.

      View more
      18 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer Verified Buyer
      Original review: March 31, 2018

      We recently moved at the beginning of the year. eOur bills in a drafty trailer were on average 150 a month. My bills thus far this year in the new house for just 3 months has been over $1,000. We had a lot of cold weather. Maybe that was it. Then, this month, we used only 1170 kwh. My bill was still almost $300!! Because the TDU is $175. I kid you not. What happened to $3.49 base and 3.5 cents a kwh added on? By the pricing I was led to believe, we should have used close to 5000 kwh! What's the point of lowering our usage if the TDU costs are still overreaching? I used to love your company. Did business with y'all for nearly 6 yrs. But this is wrong. I am a single mother. Y'all are taking advantage of us.

      16 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: March 30, 2018

      After my uncle passed away I contacted them to inform them it would be a couple months before I was able to have access to his funds to pay his account. I show up a month later to start cleaning the house and there's no power, it's a Saturday and I'm from out of state. I call to get the power turned back on and they said they see that I called but because I wasn't an authorized person on the account they couldn't do anything with my notification and the account was cancelled and in order to get power back on they required I open an account with them. Having no other options I did that.

      I finally get access to the online account and they read the meter less than a week after opening the account so that they could charge me delivery fees, etc. which was more than what the usage amount was for, and they've tacked on a late charge because they didn't put the right billing address in the system and I was unaware they would bill me a week after opening an account. If I had an option I'd look elsewhere and stay as far away from TXU as possible.

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      14 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: March 29, 2018

      I'm currently living in an apartment in NRH, TX. I have not been in my apartment for the last two months. I've moved out of state. My lease will be up in another month. So my heating/a.c. has been off for three months now. Please turn down the TXU/Oncor average billing plan. Just say no. If your usage is for only 67.00. They'll tack on additional charges to your bill. Your bill will now be around 180.00. They'll send a visa card of roughly 65.00. This was your savings for the entire year with average billing. Eye roll. You will not save anything. Average billing is a joke. Save yourself some trouble and shop around. Talk to your surrounding neighbors before you make any commitments to any electric company's yearly contracts. Thankfully I have only one more month to go. Then this ridiculous average billing contract will be done.

      13 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: March 20, 2018

      Paid $528 for one month in Texas on 1400 sqft house - TXU without my written or verbal consent changed my plan to a month to month plan after my 12 month plan expired (I have been a customer for 4 years now). The rates were astronomical but I did not notice because I have Autopay (never have missed a payment with them). After spending over an hour on the phone with them and being treated condescendingly, I decided to cut my losses and not support this scam of a company.

      19 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: March 7, 2018

      I wish I had read the reviews on TXU before signing up with them because I have never paid so much for electricity in my life as I did with this company. I firmly believe that TXU was scamming me the entire time but have no way to prove it. My electricity through TXU cost me 3 times what I paid at my previous home (which was twice the size of my current home, and older). Of course it's my word against theirs and the only true way is to have a third party monitor my usage and compare to what they are claiming. My intuition says they were scamming me and I'm hardly ever wrong. Green Mountain is a better choice.

      TXU Energy response

      Michael - Lot's of things can contribute to higher than normal bills. Let's review your account details together. Please email your account and contact info to TXUECares@txu.com.

      14 people found this review helpful
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      TXU Energy expert review by ConsumerAffairs

      Texas Energy is one of the most popular energy companies in the state. They offer more power to Texans than any other provider within the state.

      • Business and residential: TXU services both business and residential customers and also provides helpful services and business incentives.

      • Eco-friendly: TXU has many eco-friendly plans available that allow consumers to sign up for electricity while reducing environmental harm.

      • Versatile services: They have the ability to work with companies both large and small and provide services to a versatile profile of businesses.

      • Customer service: There is often a lot of red tape at TXU to get through before a consumer is able to actually speak to a customer service representative.

      • Service: Because the company serves so many customers, it can take a long time for customers to have their needs serviced.

      • Best for: Residential customers, small businesses, midsize and big businesses

      Profile picture of ConsumerAffairs
      ConsumerAffairs Research Team

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      TXU Energy Company Information

      Company Name:
      TXU Energy
      Address:
      TXU Energy Executive Feedback, PO Box 650764
      City:
      Dallas
      State/Province:
      TX
      Postal Code:
      75262
      Country:
      United States
      Phone:
      (888) 399-5501
      Website:
      www.txu.com
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