TXU Energy Reviews

Texas

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About TXU Energy

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TXU Energy provides electricity and energy services. Operating mostly in Texas, it delivers residential and commercial electric plans, renewable energy options and energy management tools. With a history dating back to the early 20th century, it emphasizes customer-centric energy solutions made to enhance sustainability and efficiency.

Pros
  • Responsive customer service
  • Easy online support
  • Quick service setup
Cons
  • High utility bills
  • Inconsistent service quality

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TXU Energy Reviews

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    How do I know I can trust these reviews about TXU Energy?
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    Page 1 Reviews 0 - 5
    Customer ServiceContract & TermsStaffProcess

    Reviewed May 27, 2025

    I needed to renew our contract with TXU and add an address change because we will move within the next month. Paula G was very helpful with this process and made it seem like a breeze! She answered all of my questions and was very kind and patient with me! She had amazing customer service, and I am thankful she helped us through this process!

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    Customer ServiceContract & TermsStaff

    Reviewed July 17, 2024

    It is time to renew our electric service contract and did not like the previous provider we have had for 3 years. So I went with TXU Energy this time. Alan C. helped me via online chat and it was a breeze to get a new account, also getting very helpful info from Alan. If this plan is as good as Alan was with his customer service to me, it is going to be a wonderful thing. He was very professional and helpful and considerate. Thank for the great rates, a great welcome bonus and your service.

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      PriceStaff

      Reviewed July 9, 2024

      I was just assisted in selecting a new plan via chat by CRISTOBAL **. She was very polite, patient, and well-spoken. The 1st guy I got avoided answering my question about the All kWh on the EFL three times. I don't know if he was new or lazy, but I was very frustrated. Thankfully, I tried again. Cristobal was very knowledgeable, and she saved me from making a grave mistake that would have cost me hundreds of extra dollars. Please tell her what a great job she is doing. Thank you.

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      StaffProcess

      Reviewed June 20, 2024

      I changed energy companies after months of confusion with what plan/rate I was on and the insane amount of money I was paying for my new house which was much smaller than previously and supposedly more energy efficient. Needless to say, the process with TXU was flawless. The person assisting me was very knowledgeable and helpful. Needless to say, I switched and very happy with my new service!

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      Reviewed June 13, 2024

      Selecting an electricity plan in Texas is not a simple straightforward process. With dozens of companies offering many plans, choosing the right one is very time-consuming. TXU offers a live agent to assist customers. However, too much info makes selecting a plan a frustrating exercise. With two years of service from TXU, I was hoping for a better analysis of past usage and a customized solution for my specific case. I would suggest that they employ AI Bots to clearly state offers logically and concisely that could be handed off to live agents only if needed.

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      Customer ServiceStaff

      Reviewed June 10, 2025

      I had moved to a new address told them I needed to transfer my light that same day and they never told me the new address I was moving to didn't have a meter so I called them back and they keep pushing back the dates on them. Remind you I did call TNMP and they told me that my light company needs to request it for them to come put a meter out here and all I do I keep getting the run around I have been with TXU for 3 years. I guess now it's time to sue them cause they don't want to do their jobs. They need more ** people who can understand English.

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      Customer Service

      Reviewed June 5, 2025

      I have been with TXU since 2014 in a 2300 sq ft house I rent. In 2014, there were three of us in the house; myself and my two young adult sons who had computers, TV's game consoles and so on that seemed to be running 24hrs/ day! LOL! The house is 100% electric everything and has two a/c units, one for downstairs and one for upstairs, with programmable thermostats. During the summer in the early years, a/c set to 73 in summer and heat to 72 (I kept mine downstairs to 65 as I like to sleep cold).

      My bill during the summer with all of us at home (and someone was home 24/7 as my boys worked night shift) was around $270/month, using over 2000kw on average. In the winter, the bill would be around $325/month, as the heater and the overall insulation of the house and windows is not all that great). Long story short, my sons are married and moved out a couple of years ago. I am at work all day, and the AC is set to 75 for both units, as no one but my dog is upstairs in her kennel while I am at work. I changed all the lights to LED bulbs; use smart lights and devices, and I don't turn on the lights in the living room until it gets dark outside.

      After the "freeze out" here in TX, I noticed my bills started to increase to my latest of $462 when my actual use bill says $218! I have called several times and get all this "average" bill nonsense and how it saves me money! Really? I live alone in the house that is empty all day long M-F, no lights are on, and just the appliances and TXU talks around me when I ask how is it that my bill keeps going up when less is electricity is being used compared to when three people were in the house. I had one TXU rep tell me I should shut off my a/c to save money!

      I told her what to do with herself, as she for sure does not understand Texas summers! Done with them and I switch to Reliant who confirmed no "average" billing ** and that I will pay for what I use. What a concept! That TXU nonsense would be analogous to going to a gas station and when you fill up your vehicle, you do not pay what the pump says, but have to pay $500 because of the average gas the company predicts (TXU uses predictive analysis) you are going to use for the month. What a SHAM! So be quite aware of TXU and the games they play when you can actually understand the person you are talking to. Caveat Emptor!

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      Staff

      Reviewed May 21, 2025

      I've been with TXU Energy for over three years now, and I couldn’t be happier with the service. When I first signed up, the representative "ELVIS **" helped me choose a plan that fit my usage patterns and explained everything clearly — no surprises on my bill!

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      Profile pic of the author.

      Reviewed April 18, 2025

      Just worked with Paula G.to set up new service at our new house which we close on 4/25. Already a current customer of TXU and adding this new service was easy. Need to keep my current service for ~1 month after the start of the new service.

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      StaffProcess

      Reviewed April 18, 2025

      Silvia M did an amazing job! It was really easy to complete the process. I had a lot of help from her. She was very understanding and patient. Awesome first time experience with them. I hope that they have as many employees like SILVIA. <3

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      TXU Energy author review by ConsumerAffairs Research Team

      Texas Energy is one of the most popular energy companies in the state. They offer more power to Texans than any other provider within the state.

      • Business and residential: TXU services both business and residential customers and also provides helpful services and business incentives.

      • Eco-friendly: TXU has many eco-friendly plans available that allow consumers to sign up for electricity while reducing environmental harm.

      • Versatile services: They have the ability to work with companies both large and small and provide services to a versatile profile of businesses.

      • Customer service: There is often a lot of red tape at TXU to get through before a consumer is able to actually speak to a customer service representative.

      • Service: Because the company serves so many customers, it can take a long time for customers to have their needs serviced.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      TXU Energy Company Information

      Company Name:
      TXU Energy
      Address:
      TXU Energy Executive Feedback, PO Box 650764
      City:
      Dallas
      State/Province:
      TX
      Postal Code:
      75262
      Country:
      United States
      Website:
      www.txu.com