TXU Energy Reviews

I was a long-term TXU Energy customer and trusted TXU to provide a competitive and affordable electricity solution. Unfortunately, my experience did not meet those expectations. My primary concern was cost. My electricity expenses became difficult to justify compared with competing options. Since transferring my service to another provider, my electricity costs have been approximately 37% lower based on my own experience. I was also very disappointed to be charged two $295 early termination fees, totaling $590. My plans were established during telephone conversations with TXU representatives, and I do not recall the 24-month commitments or $295 termination fees being clearly explained to me during those conversations. Had I clearly understood the potential $590 combined cost of leaving, it would have materially affected my decision to enroll.

I switched to TXU after a door-to-door sales representative, Carol **, told me TXU would be cheaper than my 4Change Energy plan. I specifically explained that my 4Change plan included a $100 monthly usage credit, and she still assured me that TXU would save me money. My actual bills showed the opposite. With 4Change, I used 1,587 kWh and paid $239.11. With TXU, I used 1,588 kWh and paid $303.74. That is almost identical usage, but TXU cost about $64.63 more. I feel the plan was misrepresented to me. If I had been shown an accurate comparison using my actual usage and the full value of my 4Change credit, I would not have switched.

Having moved to the East Texas area a few years ago, I had never experienced having to shop around for an electric provider. Where I lived before, the city owned the electric and it was much cheaper than any other provider that I have researched. So now that affordable electric is not an option here, I have done research and all companies are about the same no matter how you slice it.

I wanted to change providers from Txu, called TXU to let them know I would be SWITCHING providers on 1/20/2026. TXU wrongfully marked me as moving out which triggered an auto cancelation on every new policy, so I was unable to get another provider to connect me until at least 24 hours after the shut off date and have the new company put in a NEW move in order. When I originally called I was told as long as I called 72 hours before the shut off date I could change it or cancel, when I called more the 96 hours before the shut off date to cancel (since they marked me as moving out, I wanted to avoid being fined) they told me they are unable to cancel it since it was not in the time window. I told them they said 72 hours and that they had wrongfully marked me as moving out, they were rude, dismissive, did not offer reasonable solutions, and blamed me for everything.

I will keep this short as others complaints are much more impacting than mine. I am not, and have never been a customer, but have for years been inundated with advertising mailings. Sometimes multiple pieces in a day. I have called numerous times over the years and requested to be removed from contact lists, and promised it would be done. Needless to say, it continues. This simply confirms the numerous complaints of "actual customers" about their deplorable treatment. They are simply unethical and unconscionable.

I received an over $800 bill for the month of February. It is a VACANT property. No one is there. I talked to customer service and was told that there is nothing I can do about it. It is weather related. My question to you is... if this is the cost of a bill on a vacant property, what is the cost for people who went through the freeze with full households? People who live paycheck to paycheck? People who don't need another setback because they have enough on their plates? Because of this, I will no longer be recommending you to my many tenants and will no longer be using you for my utility needs between tenancies. I just wanted to make sure it is known that you take advantage of the vulnerable in times of disaster and deserve to go out of business. I will be spreading the word. You have not only lost my business, but the business of many tenants because I will be heavily promoting an alternative.

My service with TXU was disconnected on February 18, 2026 due to not receiving the bill. I was given the option to pay $70 to reconnect which I did on the 20th of February. Between the disconnection date till today the meter was apparently damaged which is through aep. I paid the initial reconnect fee of $70 and was told that aep is charging me 700 to reconnect. Due to some health issues I've been declared disabled. I came back home this morning. I saw the tech for txu or aep messing with the meter after it was disconnected. I came to get clothes and continued to stay with my sister until this morning. I was not at home when this alleged damage occurred. I have been told I need to pay 700 to reconnect the electricity.

TXU ENERGY JUST PERFECT. THAT'S ALL I CAN SAY. Understand, Respect. I been ill for past two years. Helping me keep my Light on. I don't think no other Electric companies out there will have done what TXU HAVE DONE.

Was with them for 7 years and should've left 3 years sooner. They charged us originally $250/monthly but suddenly we went to $580 with almost no warning despite our plan and rate not changing. Our house hold also was still 4. When leaving, the agent was constantly harassing us to the point that it almost seemed personal. Like I thought he was going to bust out a guitar and start singing break up songs. He was trying to throw out a new rate of 14.2/per kilowatt but we already had an existing 13.7/per kilowatt.

I was with them over 30 years, my last contract ended in mid October and I switched companies as they were too high. It was a rewards contract that paid me back 5% every January for the previous years billed usage because I didn’t renew my contract. They are not paying me the rewards card for those 10 months of billed and paid usage that I am do a 5% refund on.

They helped me.

The website wasn’t working when I tried to sign up for a plan at my new apartment. I used the online chat option and spoke with Elvis C. It took about 30 minutes but he was kind and got me signed up for the plan I wanted.

Elvis was professional and courteous. Chat was easy to use. Website was great to navigate. I will definitely recommend TXU for other people to use. Very impressed with the quality of service and clear communication.

My experience with support from customer service was excellent. The customer service representative Elvis ** really helped me out and answered all my questions confidently and accordingly. He was very understanding and took his time explaining the plans very well.

I recently had the pleasure of working Elvis ** from TXU Energy, and I am beyond impressed with the level of support I received. From the moment our conversation began, the representative was warm, patient, and attentive to my concerns. They took the time to listen carefully to my situation, asked thoughtful clarifying questions, and provided clear explanations every step of the way.

Big thanks to Elvis C at TXU Energy! He helped me pick the perfect plan for my needs and took care of the setup right there in chat. Super easy and convenient — really appreciate the great customer service.

Being from Louisiana, I was a bit overwhelmed with the process of having to choose a utility company. There were so many choices, plans, long term options, etc. I had no idea how to choose. TXU representative, Elvis **, was extremely helpful, showed an immense amount of patience and spent over an hour answering my questions along with getting the right plan for my needs and setting up my service.

Elvis C was our assistant and he was awesome! As first time energy purchasers he helped me really understand everything about the plan we chose. He seemed super positive and upbeat and made our experience awesome!

TXU is by far the WORST electric company ever. They are vultures. Going through an illness, I noticed when my doctor did a critical care on my service, TXU got extremely expensive on my bill. It’s many times I’ve called in asking why is my bill so high because you didn’t do this here or it’s always they repeat the same thing to you. I had my share of tears and heartaches when I saw my bills because I’m on a fixed income. They don’t care about how hard it is to pay a 600 dollar light bill for 1 month in a 1,312 sqft house. I could never catch up because they love for you to do a deferment plan so you can be locked in and have a switch hold. Well, God do answer prayers because I got away from TXU and I advise people to do the same. Please, DON’T BE FOOLED because they are EXTREMELY EXPENSIVE, CUSTOMER SERVICE is HORRIBLE and you cannot never speak to a supervisor without them hanging up on you!

Great service and fast reply. I had my problem solved very fast no other company have moved so fast. Every concern I had was addressed and solved. Most companies you have to wait a long time or have a hard time contacting support. Highly recommended.

Very satisfied with the representative who assist me today. TXU is the best energy company. I would totally recommend family and friends TXU Energy. Representative was able to help me regarding the increase I had and switched me to a better plan.

Elvis was a great help in getting me set up with my new service. He was fast and efficient and I appreciate his recommendations. I will recommend this service to my friends as it was fast and easy. Thanks again!

Very poor management and electric bill higher than normal. I was a customer when live an apartment. TXU charge out site apartment community electric charge which is normal than 6 times and I cut off 3 month some unusual bill which has no prove and I move other services company. TXU put in Experian zero dollar collection and down 53 points. TXU energy has fraud and identity theft relation with debit collection with Experian. Other hand Experian id the one of fraud and poor rating identity theft company use for suffer the user.

I made a HUGE mistake by recommending TXU Energy to my friend, and now that I’ve seen the bill, I’m absolutely SHOCKED! There’s nothing I can do now except feel embarrassed that I recommended this company. I’m sharing my bad experience so that NO ONE, under ANY circumstances, ever uses this company! I’m currently a subscriber, but I want to CANCEL my subscription ASAP, because now I realize how badly we’ve been taken advantage of!

Horrible experience. The company said they would only help to adjust our bill if we chose to resign with them. Very rude. It is also hard to get ahold of anyone. Even the automated system threatens a convenience fee if we speak to an actual person! TXU is horrible.

Hello, My English is not perfect, so I turned to the chat support on the TXU website. Elvis ** answered my request very politely and resolved it quickly. I truly appreciate that, despite the language barrier, he understood me and handled my request with patience. I wish Elvis and your company continued success and prosperity!

I tried to review my bill, and the agent in the chat room assisted me in reviewing it. Could you propose something that can help me save? it was a great experience. The agent had great customer service.

I had moved to a new address told them I needed to transfer my light that same day and they never told me the new address I was moving to didn't have a meter so I called them back and they keep pushing back the dates on them. Remind you I did call TNMP and they told me that my light company needs to request it for them to come put a meter out here and all I do I keep getting the run around I have been with TXU for 3 years. I guess now it's time to sue them cause they don't want to do their jobs. They need more ** people who can understand English.

I have been with TXU since 2014 in a 2300 sq ft house I rent. In 2014, there were three of us in the house; myself and my two young adult sons who had computers, TV's game consoles and so on that seemed to be running 24hrs/ day! LOL! The house is 100% electric everything and has two a/c units, one for downstairs and one for upstairs, with programmable thermostats. During the summer in the early years, a/c set to 73 in summer and heat to 72 (I kept mine downstairs to 65 as I like to sleep cold).

I needed to renew our contract with TXU and add an address change because we will move within the next month. Paula G was very helpful with this process and made it seem like a breeze! She answered all of my questions and was very kind and patient with me! She had amazing customer service, and I am thankful she helped us through this process!

I've been with TXU Energy for over three years now, and I couldn’t be happier with the service. When I first signed up, the representative "ELVIS **" helped me choose a plan that fit my usage patterns and explained everything clearly — no surprises on my bill!

Just worked with Paula G.to set up new service at our new house which we close on 4/25. Already a current customer of TXU and adding this new service was easy. Need to keep my current service for ~1 month after the start of the new service.

Silvia M did an amazing job! It was really easy to complete the process. I had a lot of help from her. She was very understanding and patient. Awesome first time experience with them. I hope that they have as many employees like SILVIA. <3

TXU COMMITS HIGHWAY ROBBERY AND FRAUD. I am a home owner. My home was rented to tenants for the past year. The tenants were evicted with also, apparently an unpaid balance of $1389.30 to TXU. TXU placed a switch hold on my property which denied me the ability to get power in my name. I provided proof of ownership, I proved to my new provider and Oncor that the unpaid balance was not mine and I am the new occupant. 9 days later, after I moved back in, TXU denied the switch hold release. They shut off power, leaving me 7 months pregnant with my 2 young children and a freezer full of breastmilk without power all day. My new provider was unable to get them to release the hold. I was forced to pay $1389.30 of someone else's bill to restore power and even have the hold released so I can now hope to finally get power in my name.

I transferred my service and Eunice helped me in a quick fashion. I was able to get everything done is a timely manner. She was able to keep my goal in her line of sight and I was able to express concerns I had.

FANTASTIC and thorough service transfer done by PAULA **.... Made it painless. Thought the process would be more complicated but my contract was reviewed, transfer completed and little or actually a short period of time

Horrible! Make up tons of lies! And unreal charges! Ask for deposit when you already paid the late fees. Bill won't change even if you disconnect everything and do not have appliances, every thing is unplugged and bill stayed the same and give you a million excuses! Say the rates fluctuate with the market!?? WTH?? Get ready to get ripped off one way or another!

I did my contract using the chat service. It was very helpful and efficient. Paula did a great job, did my contract in less than 15 minutes. She explained electricity rates and was very polite. Thank you!!!

If I wanted elec. co from Central America, I would move to central america. How about a proficient English speaking representative in the United States, that's right, where my service is, where I send my payments, come you dufases....

Silvia M helped me choose a plan. She was very patient and answered all of my questions! 5 stars. I had a lot of questions and she was able to get the best plan for my needs. This is what customer service is about. Also good seller.