TXU Energy

I closed my account on November to make sure that it does not renew in January. These ** are still taking money from my account even though I got the cancellation notice. They also do a bait and switch on you when you have your services.

I switched over the weekend to a new company. On Monday, I received a threatening and condescending call from a TXU rep trying to convince me to stay to no avail. He never, for one moment apologized or tried to make things right. Instead he said I was being suckered into switching and that I was going to regret switching. He also made it very clear I was under contract and that I would be heavily penalized if I switched. I was being treated like I was not a customer, but like they were doing ME a favor for ME paying high electricity rates. After a while he rudely hung up on me after 10 min back and forth.

TXU keeps raising my bill monthly. I switched plans thinking it would lower my bill as stated. I am currently being charged almost $600 a month even though no one is even home during the day. I called to speak customer service to see why and all I got was a rude, non American Middle Easterner. I am currently checking other providers to get clear and free from money hungry TXU.

I moved here from Florida a regulated State for electricity. I didn't know there were options in my area. We received a $184.00 bill for less than a 1000 kilowatts. We realized they were charging over 18.5 cents per kilowatt. We found another provider @ 11.9 cents per kilowatt. Savings of $63.00 on just one bill. We switched and TXU billed us 23.9cents on our final bill. TXU is by far the highest provider of electricity period. Never again.

We purchased a home and set up service with a different company. The previous homeowners transferred their service with TXU to their new address. So, TXU transferred my account from the service provider I selected. After receiving and paying my first bill, I was notified that I had cancelled my account. I did not. TXU put my property on the previous owner's bill and cancelled my service. They refused to fix their error and said I needed to reapply with my company of choice and pay the previous owners personally until the account was transferred back to my provider of choice. They told the previous owners this would be "easiest". TXU refused to correct their error. I contacted Public Utility Commission of Texas. They advised me that the problem needs to be corrected by TXU.

Your pocketbook will live to regret it. Use the comparepower.com site to find a utility provider that works best for you. And it is NOT TXU. They may tell you that your bill will be around "X", but it will turn out to be "Y & Z". I had service with TXU for 26 days and my two bills (2) totaled $250.54. I live alone and don't waste energy. When I called TXU they were so rude and condescending. There are better options, affordable options. I am using JustEnergy and my bill averages $145/month.

I accidentally overpaid my light bill by over $1000. After calling TXU, And being assured I would have a refund within 10 days, It’s now over 30 days later no one can tell me the truth. Everybody has given me a different story and I have no refund. I wouldn’t recommend this company to my dog. As soon as I get my refund I’m dropping them because they cannot be honest.

TXU has been my power provider since 2015. I am pleased with their exceptional customer service, bills, and quality of electric power. Yes, I have been disgruntled for a few times, but before I hang up the phone, their well-trained customer service reps will make sure my issues were addressed. I have tried Just energy and others, but I have never been satisfied with them like I am with TXU.

Highest bill I have ever received! And I have never received such a high bill. I switched thinking It would be cheaper with The "Free Pass Savings" but I was wrong. I received my first two bills within a week of each other. I noticed that the second one was the highest I have ever received. I also notice the TDU fees were more than I have ever received and I don't understand why. I got no answers as to why. Instead I was given the option to change plans at an even higher cost of course. I still have no way to pay for these outrageous bills. DO not use TXU. I believe they are padding these bills with higher readings and higher fees. I believe they set it up to charge late fees and cancellation fees.

This company absolutely does everything they possibly can to weasel more money out of you. They do what they are supposed to in the beginning, then start sneaking in price increases. Then they put you on a different plan after you complain about the high prices. That plan is supposed to put you around 170$ a month year round. The price is supposed to be consistent month in month out at 170. Only got under 250 twice in a year. Then they send you a bill saying you owe nothing because they have been overcharging you and you received a credit that covered this month's bill, just to get a double bill next month and a past due notice on the last month's bill that you supposedly didn't owe anything on.