TXU Energy Reviews
Texas
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About TXU Energy
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TXU Energy provides electricity and energy services. Operating mostly in Texas, it delivers residential and commercial electric plans, renewable energy options and energy management tools. With a history dating back to the early 20th century, it emphasizes customer-centric energy solutions made to enhance sustainability and efficiency.
- Responsive customer service
- Easy online support
- Quick service setup
- High utility bills
- Inconsistent service quality
TXU Energy Reviews
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- 4,805,835 reviews on ConsumerAffairs are verified.
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- 4,805,835 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Oct. 22, 2025
The website wasn’t working when I tried to sign up for a plan at my new apartment. I used the online chat option and spoke with Elvis C. It took about 30 minutes but he was kind and got me signed up for the plan I wanted.
Reviewed Sept. 24, 2025
I recently had the pleasure of working Elvis ** from TXU Energy, and I am beyond impressed with the level of support I received. From the moment our conversation began, the representative was warm, patient, and attentive to my concerns. They took the time to listen carefully to my situation, asked thoughtful clarifying questions, and provided clear explanations every step of the way.
What stood out most to me was the genuine effort they put into making sure I not only understood my options but also felt comfortable with the decisions I was making. They didn’t rush me through the process and made me feel like a valued customer, not just another account number. Their professionalism, knowledge, and courtesy turned what could have been a stressful situation into a smooth and reassuring experience.
It’s rare these days to find customer service that goes above and beyond, but this representative truly set the bar high. I walked away from the interaction feeling confident in my choices and very grateful for the help I received. TXU Energy should be proud to have such a dedicated and caring team member representing their company.
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Reviewed Sept. 19, 2025
Being from Louisiana, I was a bit overwhelmed with the process of having to choose a utility company. There were so many choices, plans, long term options, etc. I had no idea how to choose. TXU representative, Elvis **, was extremely helpful, showed an immense amount of patience and spent over an hour answering my questions along with getting the right plan for my needs and setting up my service.
Reviewed July 2, 2025
Hello, My English is not perfect, so I turned to the chat support on the TXU website. Elvis ** answered my request very politely and resolved it quickly. I truly appreciate that, despite the language barrier, he understood me and handled my request with patience. I wish Elvis and your company continued success and prosperity!
Inara
Reviewed May 27, 2025
I needed to renew our contract with TXU and add an address change because we will move within the next month. Paula G was very helpful with this process and made it seem like a breeze! She answered all of my questions and was very kind and patient with me! She had amazing customer service, and I am thankful she helped us through this process!
Reviewed Jan. 9, 2026
I was with them over 30 years, my last contract ended in mid October and I switched companies as they were too high. It was a rewards contract that paid me back 5% every January for the previous years billed usage because I didn’t renew my contract. They are not paying me the rewards card for those 10 months of billed and paid usage that I am do a 5% refund on.
Updated review: Dec. 2, 2025
They helped me.
Original Review: Dec. 1, 2025
Updated on 12/02/2025: I want to apologize for my last post. I wrote out of anger. But I want y'all to know TXU helped me resolve my problem. They have a great supervisor staff and great workers that will help you when you need it. Thank you.
Original: Hello my name is Gerald **. TXU is a very bad light company. I have already paid almost 500-600 in two months with them. They turned off my lights and want another payment. In September I paid 700.00. I’m really trying to get rid of them but they have me in a lock hold. I don’t understand this light company.
Reviewed Oct. 10, 2025
Elvis was professional and courteous. Chat was easy to use. Website was great to navigate. I will definitely recommend TXU for other people to use. Very impressed with the quality of service and clear communication.
Reviewed Sept. 28, 2025
My experience with support from customer service was excellent. The customer service representative Elvis ** really helped me out and answered all my questions confidently and accordingly. He was very understanding and took his time explaining the plans very well.
Reviewed Sept. 19, 2025
Big thanks to Elvis C at TXU Energy! He helped me pick the perfect plan for my needs and took care of the setup right there in chat. Super easy and convenient — really appreciate the great customer service.
TXU Energy author review by ConsumerAffairs Research Team
Texas Energy is one of the most popular energy companies in the state. They offer more power to Texans than any other provider within the state.
Business and residential: TXU services both business and residential customers and also provides helpful services and business incentives.
Eco-friendly: TXU has many eco-friendly plans available that allow consumers to sign up for electricity while reducing environmental harm.
Versatile services: They have the ability to work with companies both large and small and provide services to a versatile profile of businesses.
Customer service: There is often a lot of red tape at TXU to get through before a consumer is able to actually speak to a customer service representative.
Service: Because the company serves so many customers, it can take a long time for customers to have their needs serviced.
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
TXU Energy Company Information
- Company Name:
- TXU Energy
- Address:
- TXU Energy Executive Feedback, PO Box 650764
- City:
- Dallas
- State/Province:
- TX
- Postal Code:
- 75262
- Country:
- United States
- Website:
- www.txu.com