TXU Energy Reviews

It is time to renew our electric service contract and did not like the previous provider we have had for 3 years. So I went with TXU Energy this time. Alan C. helped me via online chat and it was a breeze to get a new account, also getting very helpful info from Alan. If this plan is as good as Alan was with his customer service to me, it is going to be a wonderful thing. He was very professional and helpful and considerate. Thank for the great rates, a great welcome bonus and your service.

I was just assisted in selecting a new plan via chat by CRISTOBAL **. She was very polite, patient, and well-spoken. The 1st guy I got avoided answering my question about the All kWh on the EFL three times. I don't know if he was new or lazy, but I was very frustrated. Thankfully, I tried again. Cristobal was very knowledgeable, and she saved me from making a grave mistake that would have cost me hundreds of extra dollars. Please tell her what a great job she is doing. Thank you.

Selecting an electricity plan in Texas is not a simple straightforward process. With dozens of companies offering many plans, choosing the right one is very time-consuming. TXU offers a live agent to assist customers. However, too much info makes selecting a plan a frustrating exercise. With two years of service from TXU, I was hoping for a better analysis of past usage and a customized solution for my specific case. I would suggest that they employ AI Bots to clearly state offers logically and concisely that could be handed off to live agents only if needed.

Ricardo helped me and showed me an even better plan than I had picked. TXU and their customer service reps are great and Ricardo exemplified that today!! I have always received great service. However, some of those fly by night places might offer lower rates, but when they have received those 10000 dollar bills mine went up 20 bucks. That's why I have been a TXU customer for 20 plus years!!

I needed to change my rate plan with TXU, I had let my last plan expire, and decided to use the chat option. I was helped by Allan ** and he made it an extremely easy process. By using this option I was able to get on a rate plan that did not automatically pull up for me when I was looking to change plans on my account. And it will significantly lower my bill. I had a lot of questions and he answered all of them. Whether he is a real person, or just AI, it was a really good and pain-free experience.

If I wanted elec. co from Central America, I would move to central america. How about a proficient English speaking representative in the United States, that's right, where my service is, where I send my payments, come you dufases....

Silvia M helped me choose a plan. She was very patient and answered all of my questions! 5 stars. I had a lot of questions and she was able to get the best plan for my needs. This is what customer service is about. Also good seller.

I would not recommend TXU to anyone after my latest experience with them. My account was supposed to be closed on 1/26, because my ex-wife was taking over the family house and requested to transfer the service. She selected another (probably better) provider and TXU rejected the transfer without contacting me. Today, 2/18, I received a bill for $350.00 for the period the account should have been closed and they refused to own their mistake. Never using them again!

Absolutely would not recommend, and if you are an existing customer do not sign up for autopay. The scam like so many other companies do as well is hit you with “miscellaneous charges” that they make up and bill you for without saying. Since you signed up for autopay they say you “agreed” to it. $580 extra was charged to my account under this and they said "oh it’s what we saved you on average every month“ for a program we have no record of you signing up for.

Excellent customer service. I really got tired of my other energy provider, so I wanted to swap ASAP. Reached out and they got me switched over within a couple hours. Allan was a perfect agent and helped me through the entire process