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TXU Energy


TXU  Energy
Overall Satisfaction Rating 1.14/5
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars
Based on 210 ratings

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    TXU Energy Reviews

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    Page 1 Reviews 0 - 10
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 8, 2021

    I moved to Texas 3 years ago and got TXU. In the beginning it was ok, but after the second year, I started getting unbelievable high bills. Is just me and my 2 small children in the house. We spend over 8 hrs out of the house, and we have free nights starting at 8 PM and ending at 5 am. My light bill has been well over $180. I just got my December bill, and it totaled $302. I don't know how this company gets away with this. I hope I had read the reviews before I got in this contract. I called a few months ago to discuss the bill and they said they were going to send someone to check the meter. No one came. I really hope one day this company pays for all the money that they wrongfully take from hard working people. If you are considering TXU, at least compare with other companies before you commit.

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    Rated with 1 star
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    Verified Reviewer
    Original review: Nov. 25, 2020

    DO NOT USE TXU ENERGY. They are the bitter ex girlfriend/boyfriend after a break up. I switched to Green Mountain Energy because I like their Solar program better. TXU charged me a $395 dollar early termination fee. I was with them for 4 months. TXU called and asked me to stay. Saying even if I choose to leave they won't charge me because "we do not want you to leave with a bitter taste in your mouth about TXU." That was a lie. Even after they listened to the recorded phone call. TXU solar program is complicated and confusing. Green Mountain helped me with $150 of the termination fee and said they Do Not charge a fee.

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      Rated with 1 star
      Verified Reviewer
      Original review: Sept. 2, 2020

      The worst energy company ever. Lived in Texas for last 47 years and this company is everything but truthful about what they charge, or what they promised to charge when the bill arrives. Had to to complain so many times and wasted so much of my time to get the bill straighten up, but no luck. Need to look another for another provider like reliant energy which make their own electricity, and not a distribution center like TXU who buy the electricity from providers and seek it to consumers. Beware of them.

      3 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: July 31, 2020

      Please do not use TXU Energy. This is by far the worst power company I have ever been with. Now granted I do owe a bill and it is high. But I have entered into more than one agreement (payment plan) that had been sat up by the president of the company only to have a disconnect notice sent to my email 1 week after agreeing to the payment plan....I was not behind on the payment plan, in fact I had just sat it up July 23 2020. On July 31 2020 I had a disconnect in my email...confused and angry I called TXU and explained that that the payment plan was just sat up and the customer service agent stated that I had broke it by not making a payment (Payment was not due until the 23 of august 2020). When I told him I had not broke it, he laughed and said, "Let me see what I can do to keep the power on for you."

      He was rude and tried his best to control the conversation which does not sit well with me, so I hung up and called back to get a new agent, which was a female, but just as bad... She tried to tell me that I had not made my agreed payment last week (The same day I sat up the payment plan) which I did pay that same day. Then she said.. "Oh!! I see you did pay it..but now we need a bigger payment." I lost my temper and told her to get the company president on the phone (Connie). When Connie at the president's office answered she pretended that she never spoke to me just last week, even though I told her word for word what had been said and how I had ended up setting the agreed upon payment up through ROBERT who also is in the president's office... there was nothing wrote up outside that I had made the payment, no agreement was made,.. so today July 31 2020 I made a new (Same as the last agreement) agreement..

      Then asked what if I send in weekly payments since I get paid every week? CONNIE at the president's office said NOT to do that as that would end my agreement and my power would be turned off for breaking the contract!!!! So just save the money and pay them once a month.... but do not be late or the power will be turned off. By paying once a week it would not pay on my would just give me a credit and not pay anything to the bill??? This company is a scam, they need to have lawsuits against them and be forced to close their doors.

      4 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: July 8, 2020

      I suspected being overcharged. We travel a couple times a year for at least 1 week at a time. One time I set the thermostat for not to burn the house in heat, but not waste cooling costs. Came back - thermostat had "reprogrammed" itself to 62 across the board and higher bill. I replaced thermostat and set it for 77. Wake up during night - and its reset to 60's or low 70's. Last time traveled for 10 days - I shut off breakers and unplugged in rooms that required breaker to stay on (kitchen for fridge, patio lights, etc). No bill reduction, BUT...days later - TXU showed up saying they see a problem (from their office) on my meter, it was recording lower than normal usage and they assumed I was tampering with it.

      Told the guy what's been happening - he suggests someone stealing my electric maybe, but he "reset" the meter outside. NO significant bill difference. I am now traveling again. Been gone 8 days now. Looked at usage...according to TXU - I have already used 8% more electric in these first few days of July than I did in June. HOW? No one is home. I did not shut the breaker this time, but everything is unplugged and the Thermostat is set to be completely OFF (to avoid the remote adjustments to settings by whomever.) I am now out of town again.

      In looking - I'm also seeing a pattern of almost double usage on a particular day each week. Since everyone is off on weekends - I can't really argue that definitively. But with the other 2 residents working 12 hr shifts Monday-Fri (Overnight), how is it I have this high usage like on weekends when everyone is home (mostly sleeping, but they are home)? How is it that there this high usage overnight when only 1 person is home - and that person keeps A/C high as she is cold natured.

      I will continue to monitor and will eventually prove definitively TXU is overcharging. We cannot keep having same or higher usage after we've traveled for 7-14 days in a month. That's just plain impossible unless the washer, dryer, TVs, radios, etc...all plug in and start running themselves. I believe TXU is guesstimating my bill based on average customers...but with 2 cold-natured people - we don't burn the air like everyone else. Never have. I also find it odd that suddenly thermostats keep resetting themselves.

      And to top it off - the room with most electronics is suddenly having flickers and having to switch the breaker. Even the Surge protectors and backup power units show bad electricity/faults coming into the residence. The TXU rep that came to the home said there's basically nothing I can do, unless I "catch" someone obviously stealing electricity... It's on me, as they see and manage everything remotely and nothing is "wrong enough" for them to investigate anything.

      9 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: May 18, 2020

      TXU Energy allowed someone else to open a fraudulent account under my name and SSN. I didn't give anyone authorization to do so. I have reported this to TXU and the police. I have mailed TXU the police report, and because they don't want to take a loss they are still trying to say this debt is valid. Employees for TXU have been very rude and hanging up on me while talking. I would never use this company. They are very unprofessional. I have requested in writing to TXU to validate this debt, but they have failed to do so. A employee for TXU even said on a recorded call "I hate dealing with you people".

      16 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: March 28, 2020

      The experince with TXU has been terrible. Their managers do not answer and do not listen to customers. I was charged a bill of $152 for electricity (1 month) consumption in my apartment when this was vacant and all the switch and breakers were off. I asked them to do meter reading or to check on their side but they did not do it despite me calling several times. Very disappointed!

      18 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: March 23, 2020

      Just wanted to let everyone know that TXU Energy was not willing to lend a helping hand in time of crisis... I was asking if they could help me with my bill by giving me a longer extension time and they said no....

      14 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Jan. 24, 2020

      I closed my account on November to make sure that it does not renew in January. These ** are still taking money from my account even though I got the cancellation notice. They also do a bait and switch on you when you have your services.

      TXU Energy response

      Rose - Let's review your account details together to see what has happened. Please email your account/contact info to We look forward to hearing from you.

      11 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Nov. 19, 2019

      I switched over the weekend to a new company. On Monday, I received a threatening and condescending call from a TXU rep trying to convince me to stay to no avail. He never, for one moment apologized or tried to make things right. Instead he said I was being suckered into switching and that I was going to regret switching. He also made it very clear I was under contract and that I would be heavily penalized if I switched. I was being treated like I was not a customer, but like they were doing ME a favor for ME paying high electricity rates. After a while he rudely hung up on me after 10 min back and forth.

      Before he hung up I asked the rep if he was willing to make up for me paying too much in the past, he literally said "are you serious?" Now, I don't know if the new company will be any better, but regardless, very unprofessional way to treat a (former) customer. Also, the 'other company' has 5 star review rating on Google with over 3,000 reviews. TXU on the other hand... I was paying 14 cents per KWh. I read a few comments stating TXU will charge a higher rate on the final bill. We'll see. I will update my review when I get my final bill.

      TXU Energy response

      We're sad about your decision to switch, and that the follow up call was not the best experience we could give. We'd like the opportunity to look into what happened. Please consider emailing your account and contact info to and we'll reach out to you.

      13 people found this review helpful
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      TXU Energy author review by ConsumerAffairs

      Texas Energy is one of the most popular energy companies in the state. They offer more power to Texans than any other provider within the state.

      • Business and residential: TXU services both business and residential customers and also provides helpful services and business incentives.

      • Eco-friendly: TXU has many eco-friendly plans available that allow consumers to sign up for electricity while reducing environmental harm.

      • Versatile services: They have the ability to work with companies both large and small and provide services to a versatile profile of businesses.

      • Customer service: There is often a lot of red tape at TXU to get through before a consumer is able to actually speak to a customer service representative.

      • Service: Because the company serves so many customers, it can take a long time for customers to have their needs serviced.

      by ConsumerAffairs Research Team

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      TXU Energy Company Information

      Company Name:
      TXU Energy
      TXU Energy Executive Feedback, PO Box 650764
      Postal Code:
      United States
      (888) 399-5501