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Reviewed Sept. 13, 2023
My experience with the TXU customer service representative name Daniel. Came to our neighborhood in Humble, Texas trying to get us to switch our services with TXU. He promised all type of promotions and benefits you would get by switching services. All was a lie. He also had me to send a compliment survey about the service and like a fool I gave him good reviews before following through with the service that was supposed to have been rendered. He has not reached out to me and this was weeks ago. I feel I don’t want to trust a dishonest representative that says anything for a review. It makes you think twice about wanting to deal with a company who have dishonest people representing them as a company. Very dissatisfied with the treatment
Reviewed Sept. 10, 2023
The automotive service would not allow me for some reason to extend service so I had to call. The customer service representative was rude, disrespectful and she kept talking over me. She didn't explain or resolve anything. Do not buy services through TXU Energy. THEY ARE RUDE, GOLD DIGGERS AND BLOODY VAMPIRES OUT TO SUCK ON THE WORKING CLASS PEOPLE.
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Reviewed Aug. 22, 2023
My bill in July was 163.00, then I was gone for the month of August for 20 days and set my AC to 81 degrees. Somehow I spent more KWs than spent in July and my bill was 180.00. The excuse they told me was I had one more day in July and it was hotter outside. I think they just increased my bill according to the temperature outside. I am in vacation in CA. No one was at my house, still paid more and used more electricity. I need to find a way out. These people are not reliable.
Reviewed July 30, 2023
I was a customer with TXU for about 10 years and decided that I would install Solar to my home since my bill was very high. TXU sent me a bill for over $400.00 dollars since I broke a contract with them when I only had about 4 months left on my contract. When I had my solar installed I did not think about this. I am on a fixed income since I am 81 years old. I received an email telling me that I have been reported to the CREDIT dept for non-payment. Who can I call to help me. For a customer that was them for a long time they have proven that they don't my business nor anyone else. Be very careful in choosing TXU ENERGY.
Reviewed July 9, 2023
TXU manipulated and lied about plans, billing, prices per kilo. We always averaged a little over $180 per month and right out of the box TXU sends us a $446.00 bill and then said our plan was for 19 cents a kilo because weather change. $ 446.00 per mo was nowhere to be found in our subdivision and after researching TXU we found they pull this constantly. Now they corrected that bill to $568.86 cents after I challenged them. TXU ENERGY is to be avoided. Talk with people who once had them simply because a former employee door knocker told us they get people like him to write glowing reviews online. Please avoid this outfit!
Reviewed April 1, 2023
I don't get the option of rating them less than one star and they don't deserve that. I submit a review regarding their poor customer service and they submit a false report to the credit bureau causing my credit score to drop by 80 points. Next stop: Civil Court for defamation.
Reviewed March 14, 2023
Stay away from this company! They will stress you out! My bill was 400$ for one month and I only stay in a 2 bedroom apartment with only two occupants! When I reach out to them and ask how did this be they promised to look into the situation but I never heard back from them! Because I didn’t want to be in a home with no electricity I paid a portion! And they still are demanding the rest only 2 weeks after or my service will be turned off! I will pay it off because I don’t want it on my credit but I will be switching providers! Stay away from this company please. Save yourself the stress and headache!
Reviewed March 6, 2023
The TDU charges that appear on my monthly energy bill are ridiculous. I am with TXU and I get free nights from 8pm - 5am. Although, I use small amounts during the day, my contract says that I am supposed to be billed $.012 per KWH, instead I am billed $0.17 per KWH... The TXU rep tried to explain it but it still does not compute.
Not only that, but the TDU charges sometimes add an additional $100 to my bill at $0.14 per KWH. One month, my actual bill was $118, with a TDU fee of $89. How does that make sense to the average consumer? How do you make a $118 bill into $200? They tried to say it was due to my usage, but I have had the same plan since I have had TXU and did way more laundry then than now. These predatory rates and fees are ridiculous for the average consumer. TXU states that even though I am getting free nights that I am billed $.0.14 TDU charge each month. How are we supposed to adequately manage our energy bills if we have all these hidden fees and charges. This should be against the law. I have been with TXU over 5 years, and prior to that winter storm, my average bill rarely exceeded $100. Now, to get a bill nearly $358 that was actually $178 before taxes, and TDU charge is a predatory.
Reviewed Feb. 20, 2023
The free nights promo and $300 refund were enticing. I may have missed it but the TXU promise of $300 gift card was not explained well. Once I signed up I expected rates to go up. But they seemed awfully high. As a consolation, I figured I’d balance some of the increase against the ‘refund’. I then find out (after annoying multiple calls and transfers) it is to be paid in two installments and it is befuddling, hard to get a clear answer on how the refund works. I received confusing emails and eventually get half of the promised $300. In trying to learn about the other $150 I am eventually forwarded to the vendor of the gift card and told it will be made available sometime well in the future. No clarity and no interest in my claim that this should have been made clear or ‘made right’.
I expected TXU to be a well-run and honest provider. My waits on hold and continual runaround to get answers on a simple, highly advertised promotion, and lastly just no seeming interest in fairness —a ‘just doing what I’m told to do attitude’ leaves me feeling duped. I cannot recommend TXU. I was suckered by their ads. I’ll be a better shopper in the future by checking sites like CONSUMER AFFAIRS. Sorely disappointed.
Reviewed Dec. 5, 2022
I had been with TXU as a loyal customer for quite some time. Always paid my monthly bill in full and always early. I even promoted this company to family and friends. I renewed my contact with them in July 2022, and shortly thereafter I noticed what appeared to be overcharges on my bill going back several years. When I tried to address this issue with the company, I could get no one to communicate with me. So, I decided to switch electric providers because I had been told that there would be no early termination fee given my history with the company.
After I switch, TXU initially contacted me wanting to know if I had switch. I told them I had. They then tried to convince me to switch back, but I declined. Ever since then I have been subjected to a barrage of harassing phone calls and emails insisting that I pay them an early termination fee, despite the fact that they promised me when I renewed that there would be no fee. CLEARLY, THIS COMPANY DOES NOT SEEM TO UNDERSTAND NOR APPRECIATE THE VALUE OF GOOD CUSTOMER SERVICE. Even if I am wrong, they would insist that my paying a $295.00 early termination fee is more important than the good reputation of the company name. JEERS TO YOU TXU.
TXU Energy author review by ConsumerAffairs Research Team
Texas Energy is one of the most popular energy companies in the state. They offer more power to Texans than any other provider within the state.
Business and residential: TXU services both business and residential customers and also provides helpful services and business incentives.
Eco-friendly: TXU has many eco-friendly plans available that allow consumers to sign up for electricity while reducing environmental harm.
Versatile services: They have the ability to work with companies both large and small and provide services to a versatile profile of businesses.
Customer service: There is often a lot of red tape at TXU to get through before a consumer is able to actually speak to a customer service representative.
Service: Because the company serves so many customers, it can take a long time for customers to have their needs serviced.
TXU Energy Company Information
- Company Name:
- TXU Energy
- TXU Energy Executive Feedback, PO Box 650764
- Postal Code:
- United States
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