TXU Energy Reviews

I needed to renew our contract with TXU and add an address change because we will move within the next month. Paula G was very helpful with this process and made it seem like a breeze! She answered all of my questions and was very kind and patient with me! She had amazing customer service, and I am thankful she helped us through this process!

It is time to renew our electric service contract and did not like the previous provider we have had for 3 years. So I went with TXU Energy this time. Alan C. helped me via online chat and it was a breeze to get a new account, also getting very helpful info from Alan. If this plan is as good as Alan was with his customer service to me, it is going to be a wonderful thing. He was very professional and helpful and considerate. Thank for the great rates, a great welcome bonus and your service.

I was just assisted in selecting a new plan via chat by CRISTOBAL **. She was very polite, patient, and well-spoken. The 1st guy I got avoided answering my question about the All kWh on the EFL three times. I don't know if he was new or lazy, but I was very frustrated. Thankfully, I tried again. Cristobal was very knowledgeable, and she saved me from making a grave mistake that would have cost me hundreds of extra dollars. Please tell her what a great job she is doing. Thank you.

I changed energy companies after months of confusion with what plan/rate I was on and the insane amount of money I was paying for my new house which was much smaller than previously and supposedly more energy efficient. Needless to say, the process with TXU was flawless. The person assisting me was very knowledgeable and helpful. Needless to say, I switched and very happy with my new service!

Selecting an electricity plan in Texas is not a simple straightforward process. With dozens of companies offering many plans, choosing the right one is very time-consuming. TXU offers a live agent to assist customers. However, too much info makes selecting a plan a frustrating exercise. With two years of service from TXU, I was hoping for a better analysis of past usage and a customized solution for my specific case. I would suggest that they employ AI Bots to clearly state offers logically and concisely that could be handed off to live agents only if needed.

I had moved to a new address told them I needed to transfer my light that same day and they never told me the new address I was moving to didn't have a meter so I called them back and they keep pushing back the dates on them. Remind you I did call TNMP and they told me that my light company needs to request it for them to come put a meter out here and all I do I keep getting the run around I have been with TXU for 3 years. I guess now it's time to sue them cause they don't want to do their jobs. They need more ** people who can understand English.

I have been with TXU since 2014 in a 2300 sq ft house I rent. In 2014, there were three of us in the house; myself and my two young adult sons who had computers, TV's game consoles and so on that seemed to be running 24hrs/ day! LOL! The house is 100% electric everything and has two a/c units, one for downstairs and one for upstairs, with programmable thermostats. During the summer in the early years, a/c set to 73 in summer and heat to 72 (I kept mine downstairs to 65 as I like to sleep cold).

I've been with TXU Energy for over three years now, and I couldn’t be happier with the service. When I first signed up, the representative "ELVIS **" helped me choose a plan that fit my usage patterns and explained everything clearly — no surprises on my bill!

Just worked with Paula G.to set up new service at our new house which we close on 4/25. Already a current customer of TXU and adding this new service was easy. Need to keep my current service for ~1 month after the start of the new service.

Silvia M did an amazing job! It was really easy to complete the process. I had a lot of help from her. She was very understanding and patient. Awesome first time experience with them. I hope that they have as many employees like SILVIA. <3