TXU Energy Reviews

TXU Energy use to be good. All of a sudden it went up and I mean way up!! I get the free nights plan from when I started. The first 3 months were about $80 the most and I've had them over a year. Get this. I live in a one bedroom apartment under 600 sq. My bill last month Oct. 2015 was $177 with the free nights. And this month Nov. 2015 as I have used less is what their chart said is $179. I don't get how this is. And they have this texting thing that tells us if the bill is under your expected amount which mine is $100 because I really don't think it should be no more.

I tried to make payment arrangements due to medical issues and bills. I paid $250 with $77 remaining. I made an electronic payment thru my bank. It was one day late, so TXU sent someone out to shut my electricity off but the man gave me reprieve. TXU treated me like a criminal and garbage because my bank was one day late. I asked for compassion but was treated like I was a criminal for my bank paying one day late and owing a whopping $77. Then I was charged a reconnection fee even though I was not shut off. TXU would not reverse the charge nor would they give me a reprieve when I asked them for understanding. I have been continually chastised for being one day late. TXU has reduced me to panic attacks and tears.

TXU is awful! Save yourself a ton of grief, choose a different light company. They charge a 60 dollar "delivery fee" every month. My bill in the winter for my apt is 120 dollars. After being with them almost a year, they charged me a 250 deposit for making payment arrangements, twice. Plus, they charged me a 20 dollar disconnect fee but I was never disconnected. I previously had Startech power. I'm going back asap.

I have recently changed my electrical provider from Reliant to TXU Energy and now at the first billing cycle I have not yet received a bill for the previous month. I walk into my place of business this morning we have no power. First step I take is to call TXU and report a power outage. The service representative tells me the power has been disconnected from lack of payment. Come to find out TXU has my address recorded incorrectly and has been sending notice to a nonexistent address. TXU has my email address and phone# correct but yet failed to contact me in any other way other than the US post office. When this current contract ends I will not be enrolling with TXU again due to the fact that their billing department cannot make a simple phone call or send a email before they cut power to a place of business.

So disappointed. I was paying a lot less with CPL. Decided to cancel services and knew there was a 150 fee. No problem. Just paid my last bill so was expecting to pay under 200 total. Wrong. All these stupid bogus "extra" charges including late fees when I just paid my bill and total was 320. Ridiculous!!! Don't use TXU.

Was happy with Reliant then got trapped by TXU with this $350 gift card if sign up for two years. Started off getting billed roughly the same as Reliant then POW bills doubled. My wife and I live in a 4-year-old home that is energy efficient. Contacted the customer service Dept and when the lady answered the phone Pearl Jam was playing very loud in background that I could not hear what she was saying. She told me basically "too bad that is what the usage is", when we live the same lifestyle for four years, no changes. I asked to speak to a supervisor, that was a bigger joke. She said "try and cancel and we charge 295".

I got a card in the mail in Feb/March timeframe stating how I could get a reward for switching to TXU energy. After the call, I decided to switch and was told that I was eligible to receive a $150 Visa card and it should arrive in the mail 6 weeks after I paid my first bill in full. I didn't receive my first bill until mid June, which I paid in full. So I patiently waited until mid August. Finally when I didn't receive anything in the mail, I decided to call the TXU reward line to see what happened. At that moment I was told that I wasn't eligible for a $150 card, it was only a $100 card.

We have been a long term customer with TXU for years and just got a bill for over $550 when the actual bill should have been $222 for the month. A salesman called us twice in the same week stating he had a better plan for us with lower rates and wanted to w if we would like to change. We did not talk to him the first time but decided to listen to the rates since of course anyone would like lower rates. I also stated we were under contract for another 4 months and was told there would be no impact to us changing plans at this time and would just get a better rate for a good TXU customer. Thank you for being a TXU customer.

TXU decided to change my due date with no warning. My bill has been due on the 10th for 8 years. Now it's due the 28th. I had 2 bills I had to pay in August within 2 weeks of each other. I called and got no help whatsoever. I was transferred to 3 people and I am on hold as we speak.. 45 mins now and no answers. After over an hour on hold a "supervisor" Alisha came on the line and started with an attitude. I am disgusted with the company, the service or the lack of and the way they do business. I will be pulling all our residential and business accounts on Monday!!!

My mother has received one bill from them $194.23 and it was only for 17 days. Someone signed her up for a free nights 18 month plan, when she's at home all day. They claimed free nights but how can that be when her total usage was 1431 kw and 513 kw was nighttime, so the bill was suppose to be for 919 kw which would be 21.1 per kw. Seriously!!! She is disabled and on a fixed income. Does anyone know how to get out of the contract without having to pay the outrageous $295 cancellation fee. I need to find a way to help her.

Have been a customer for approximately 4 years... Service never disconnected. Got HUGE bills two months in a row, got payment plan and couldn't pay because the next bill was such a large amount. Received a disconnection notice and am trying to get agencies to help pay. Called in, spoke to CSRs AND supervisor AND even to someone in the CEO, Jim Burke or John Young's' office. They were all very polite, courteous and totally useless.

August 2015 bill is 505.68. As we are paying for service that is very UNFAIR. TXU Energy charge 363.70 and Oncor Delivery charges 116.26 and 8.40 sales tax. We are paying for everything. Commercial lies. There is no free night and weekend. They raise rate if you are on plan to get free night and weekend. Your bill shows where to write complaint. We need to stop the overcharge. Like tolls paid but we still pay to use the road. We need to put written complaints as verbal is overlooked.

TXU will not go out of their way to notify you that your plan has expired - therefore putting you automatically on their most expensive plan. After calling them to see what could be done the answer I got was "nothing." They will also sell you a home warranty that they won't really tell you about either.

Got an immediate response from TXU after posting my review. Carla ** has been great to work with, and kept her word on everything she said. I will be shopping for other rates within TXU to see if there is anything better fitting for us. Until then, we are satisfied with TXU, and Carla's assistance.

I thought Comcast had the worst service, but TXU has got them beat hands down! We moved into a new house and I attempted to sign up online for TXU. After filling out all my information, I tried submitting it, but it would not process and kept telling me to correct something stupid, like my name. After trying repeatedly to get it to submit, I gave up and applied with another provider. Several days later my new provider called me and told me they could not process my request because I had already submitted a request with TXU. I called TXU and explained what happened and the CR admitted they had been experiencing some website issues and said I would not be billed for any cancellation charges, as it was not my fault. Well guess what? The following week I receive a bill from TXU for $111.07!

I closed the account 19 days before my last due date and they contact every day to pay the bill before it's due date. I missed my payment by one day one month and they charged me for it. They did not explain the whole deal and the $50 gift card is really $25 because $25 is a credit from their online store. DO not recommend it and will never return in to it.

Change to this company with the "free nights" not true! The most expensive bills since I signed a contract with them. Nothing I can do now till the end of it.

My bill this month is $826.45. $219.23 are labeled as Centerpoint delivery charges. So, on top of the $599.04 per kWh charges, Katy residents have to pay Centerpoint delivery charges -- because this is my local utility??? WTF. This is highway robbery.

My bill is usually 230 dollars. This month my bill is 981.33. There is no way we used this when my children sleep in all day, we don't use the lights until 6 pm which they are supposed to be free at 9! My house is new and we haven't changed anything.

I put in an order to change electric providers on August 3, 2015 from TXU to another provider. At 4:49pm, August 5, 2015, I receive a telephone call from TXU regarding payment of my final bill???? We haven't received a final bill yet.... We only changed providers two days ago. We had received a bill that is due 8/17/2015, which was mailed 8/4/2015. Apparently TXU is paranoid about consumers switching providers and not paying their bills. To me, that does not give TXU the right to call and be rude.

I know it's summer time but me and my family have really been working on conserving energy. We keep the house dark most of the day. We leave everything unplugged. During peak hours the thermostat is kept at 78. At night it's at 80. Yes its gets hot but we try and run our ceiling fans for a little relief. My billed has tripled that's even with my lite up Texas discount. My bill was 262 with the discount and 317 without. Oncor delivery charges took up a big chunk of that, it was $92 by itself. It is so hard to talk to a lot of your reps. Some are just so rude and when you find the nice ones there is a language barrier. I really don't want to switch. I can't afford to pay a deposit, a new bill, plus TXU high bill right now, however I don't think anyone under my circumstance of income (low income since my illness) right now could afford these charges.

Txu bad service representatives and this company don't care about their customers. Very very bad company. I had this company for almost 8 years, I always paid my bills on time. But on July of 2015 my central AC broke due to an power outage. I call them and they told me about an insurance they are offering me now. In all those years they never mention this insurance and now they are talking about this? OMG! Also the rep that answer my call told me, "You owe nothing. Your service is cancelled and you got a $10 dollars credit." And next day another rep call me and told me that I owe almost $700 dollars. OMG, what kind of company is this? And also they don't want to give me any credit, not any help with my AC, and I got kids.

I've had TXU Energy for a long time and I've been happy with them until recently. My bill doubled within one month of the new contract. At least 1/4 of my bill belong to fees and TXU delivery. I'm breaking this contract. Ridiculous.

I called about my money they've owed me for a week because they canceled my hookup and the guy I talked to today yelled at me and was very rude.

High bill. I live in 2 bedroom apt but 1 bedroom is closed off and my bill is $187.00. TXU sucks in Corpus Christi, Texas! :(

Switched to TXU after many years with another provider for a better rate plan. Found TXU uses a 2 week billing cycle -- bill goes out last of month, due by the 10th, then auto disconnect notice. On vacation for two weeks. Boom, now demanding $400 security deposit like I'm a college kid. No exceptions. Paying the $295 cancel fee, cutting losses.

I switched to TXU and it took them a month for my bill to triple up to almost 350 dollars. I called them to complain but their customer service is a joke. No one was willing to help. They just kept telling me it is what I used. I switched to champion energy and my bill dropped to 65 dollars a month from almost 350 dollars. Whoever wants to be at peace should avoid TXU at all costs. After cancelling they could not even wait a month and they had send me to collections and closed my account as derogatory. Overall TXU Energy suck.

My wife and I were visited by a representative of TXU Energy to switch from Reliant Energy in which we were comfortable with. This person sold us a bill of goods because we were supposed to the Lite-up Texas program that we had for summer time usage every summer and this was to started in May but now it's July and no one at TXU knows nothing of this! Very sad and pathetic business practices.

I switched to TXU energy and my electric bill tripled. Switched back to Reliant. Back to much lower rates. Beware, don't use TXU.

I hope you read this before you get with TXU. They have all kinds of hidden fees and a disconnection fee. Also if you decide to get out their bills are ridiculous. I have a one bedroom apartment and pay almost 170 a month and their customer service sucks. Save yourself. Find another company. Thanks for nothing TXU.

We recently bought a new home in a different region of town and call to have our electric service (TXU) disconnected. We were unaware that TXU services the same area as the new home. The first representative we talked to for TXU admitted that we were excluded from the contract because we had sold our home. When we call to get an extension on the disconnection we were told that TXU services the area of our new home. The customer representative for TXU told us we had two choices: sign a new contract or pay termination fee for breaking the contract. We had already opened an account with a different provider, therefore; we could not except because of the penalty exerted by the new provider. We feel we shouldn't have to pay a termination fee because of the incompetence of their customer care.

I am a current customer of TXU and extremely dissatisfied with their customer service. I called in May 5th for my refund and they said to me to call back on the 14th to confirm if my check had been dispatched. When I called, they said "oh they are only going to initiate the check and it would take 5-7 working days." I thought to call again on the 19th and then it was like I had never spoken to any representative and it was a whole new discussion, the supervisor was not even at all nice. They again said another 16-21 days. After 1 hr 30 mins talk on the phone we have now agreed for the 28th May. God help them! They suck terribly.

I wish I had never signed up with TXU. My bills jumped from $44 to $265 and I have a 600 sq. foot apt. I am religious about unplugging everything and never have more than 1 light on at a time. I went to averaging and I was told it would be $96 give or minus 10%. Only twice was I charged that amount. It climbed to $120, $129, $140, and now $150. I cancelled averaging after my contract, to a month to month plan which didn't allow averaging. But just in case I requested no more autopay and more averaging. Even a supervisor told me averaging wasn't allowed on my new plan.

If you are up for scammers and honeypots you’re at the right place. I don't want to go very much in details but I can tell you this: My refund is due for over 2 months, no sign of getting that anytime soon. My bills were huge. My next door neighbors were with a different provider and they would pay at least 30% less than us... So, when we decided we will move out of the country, we quit TXU and needed to get around 250$ in refunds... Guess what? First time, they forgot. Second time, they said they will call me. Third time, I requested a supervisor who was super offended that I required my money and said they will send the check now.

Tarrant County Outages are Ridiculous - I read this statement made by Oncor (TXU), the gist being that Oncor (TXU) is the MOST reliable provider and that it may not seem that way because of the power outages that we experience. Maybe the reason they think or can say they are the most reliable is because TXU (Oncor) is a MONOPOLY. If I had a legislative body that was a majority of ambitious, self-interested sell-outs and I had a monopoly on all water in Texas and just cut it off for days on end, I could still say I'm the best also.

Txu average billing is so misleading it sounds good but it's a lie. If the bill is 200 and plus you'll get like 20-30 off but when your bill is 80-90 you'll end up paying almost double because you're on a average monthly billing so another word you'll still be paying what you used for months before but they say they help you out when your bill is more. No they don't because when you have a bill less than a 100 $ your bill will be more to make up for what was taking off.. Don't make sense.

I have so far spent 13 days trying to prove I am the property owner so I can get a switch hold removed and electric put in my name so I can have contractors complete work that needs to be done so I can rent the property back out. It took 12 days for them to tell me the first docs I sent in were not sufficient. Then I was told it would take 4 hours for request at txu.com to receive them. Now on day 13 I'm told it will take 24-48 hours to investigate them! The only option I have is to pay the tenants' bill and have the switch hold removed!! This is what a supervisor told me. The tenants owe me over $3500, and you want ME to pay their electric bill? I have done nothing wrong, I pay my bills and 99% of the time on time. THIS IS SO WRONG!!!

We received a bill this week from our energy provider TXU Energy only to notice we had "Miscellaneous Charges" of $304.08 ($290 - Deposit; $9.95 Disconnect Notice Fee; $4.13 Late Penalty Fee), current usage charge $74.79, Past due amount $87.83 (ALREADY PAID) making our bill $466.70. I contacted TXU about the dollar amount thinking it was a mistake, which it wasn't. I was informed by their customer service rep ** that the deposit charge was made on our account because we had a TWO late payments. I was then transferred to their corporate office and I spoke with ** in their customer service department. ** explained to me that the deposit charge was unrecoverable. I expressed my opinion that I felt that the deposit charge was an OUTRAGEOUS amount. It made me feel, as a consumer, that TXU takes advantage of their customers when they are in a financial bind.

I was with another company and TXU sent them a letter that they were my new providers so I was dropped by my light company and my electricity was turned off. I called my provider and told them I had never spoken to anyone from TXU and I didn't know what they were talking about. She said they were sorry but my electricity had been turned off and I needed to call TXU. I called TXU and they said they had made a mistake. I was without electricity and had no provider so I had to call and apply with any company so that I could be connected. I think this should be against the law when a company can just send letters to your provider and switch your services without permission..

I returned my service back to TXU on Nov. 24, 2014. I signed up for the Smart Value 12 Plan and was told that after six weeks I would receive a $100.00 visa gift certificate. To date, it's been 5 months and I have not received this card. I spent 30 mins. on the phone with TXU customer service and finally requested a manager to assist. This individual stated that she was a supervisor and gave me my promo code and customer code and a phone number to call to request the gift card. Surely, I could have been told that in the beginning instead of a lengthy delay of being put on hold.

Told us they wouldn't cut our power if we provided evidence that we sent payment (regardless of payment method), but when I called later after the payment was made to give them confirmation, they said I was told wrong and that I actually have to wait til they receive the payment. I had to send out a second payment in order to get my power back. Had to throw out all of the food. No leniency even after being with TXU for over 10 years.

Seems if you make arrangements to pay your bill and keep them and pay before or when it is due you still don't get your card. Out and out false promises.

Called customer service to extend time for one day. Got disconnection notice after paying the bill and got late fee, customer bad service did nothing to help. By the way why gas prices are down and electric bills. Why so many fees? Seems like everybody is getting free money using electric bill. Is it a Rip-off? DO NOT SIGN WITH TXU FOR 2 YEARS they will steal your money on a very legal way. Avoid the scam. Sign with another company in Texas.

TXU withdrew a double payment from my checking account and when I called to have one refunded, they acted like it was no problem to refund the second payment. I was originally told that I would have a refund within six business days, I did not. I called on the sixth business day and was told it would actually be 7-10 business days and that the check would be in the mail that Friday, which was the 13th.

It take 4 months to get your deposit back, I do... But if you're late to pay your bill, there is fee. I don't even know if I will get my deposit, I have to wait... My contracts ends October 2015, I won't get my deposit till February 2016 besides the fact that they charge hidden fees!!

I've been with TXU 25 years. I've been in my house for nearly 12 years, never has my bill been $476 one month. It's only two of us in the house now, we don't use the heat much. I called txu they told me I need to see what I did last. I average $200 per month in the winter.

Two total power outages on my block, confirmed with neighbors, both within 5 minutes. TXU denies any outages, took 10 phone calls from three of us to even get to a real person, spoken broken English, no apologies, called us liars - literally his words when he told him of the outage. All this and Texas gov lets them get away with BS service.

I feel I was tricked into this agreement with txu by deceitful tactics telling me that I will positively save money with this plan, when (I feel) they knew that was not the case... I have had my account with these people since 1977. Here is the scoop... before I signed up for this plan my typical winter usage averaged around 700 to 900 kWh per month. After signing this plan, all of a sudden I'm now using 1900 to 2300 kWh per month. I have a 1300 s.f. Home 2 people occupy wife and I. We have gas heat and water heater... set thermostat at 69 degrees. Of course when you call it's "well sir you must be using more now than you ever did in thirty five years." I don't think so, before when the two kids were still at home we used less than they say we do now. Ridiculous!!! I wasn't born last night... I don't feel I have been treated honestly.... Your attention to this matter is appreciated.... Thank you.

I was a 12+ year customer. I asked for additional time to pay my bill. This was granted via supervisor. When I called after receiving disconnect notice no one could find any record of my conversation or supervisor comments. What happened to recorded conversations???

In the middle of my contract TXU added a deposit of 400 dollars to my account. My bill was five hundred and seventy four dollars. I paid five hundred and seventy four dollars. They took my payment and put $400 into a deposit of my account. Now I have a shutoff notice $293. If they had not put a deposit on my account for $400 my bill would be 0 standard.

When I got my job in Irving I was not familiar with the screwy deal for electricity in Texas. I signed up with TXU with a plan called Renter's Advantage. The cost was something like 0.088 $ per KWH. When that plan expired after one year I was told that plan was no longer offered. I took what they offered as the best available plan and since then my bill has roughly doubled. I wish I had paid more attention to how screwy the electricity is distributed and billed in TX but when my current TXU plan expires I plan to have nothing more to do with them. I would advise all who are new to TX to learn about the crazy way electric utilities operate, shop around and avoid predators like TXU!

I never had a problem with this energy company until today. The issue started yesterday when I go to open an email from them that my bill was due today. I go to pay my bill and realize afterwards that the price has gone up by about $13. I wonder why if I paid it the day it was due? I call them only to get a high volume - wait for hours. So now I'm waiting for them to call me back at 9 pm when it is 5 pm. I'm definitely thinking of switching providers.

My bill was $631.08. It went up $359.19 from last month's bill of $271.89. I do not use my central heat, I use dearborn heaters since electric is so high. I do not use the dishwasher, (broke) so why did my bill more than double.

I have a 3 bedroom, 2 bath, small living room and kitchen house. Electric appliances and central air heating... I was on a monthly plan and didn't realize that my rate was going to go up so high during the winter hours, which it did. The bill came out to $550 with all fees included. A ridiculous amount!! No one should ever have to pay that for a house my size, not to mention I live in west TX, it doesn't get very cold here! They didn't work with me when I called them. They wanted to give me their contract with a lower rate (a rate that can be beat by other electricity providing companies), something I was already thinking I had. The bill of course I am going to have to pay, and should be expecting another one like this this upcoming month. What does this mean to me? Means I will be living in a cold house until I am with another electricity provider.

This is the worst energy company! They charge fees on top of fees. Our bill is 2 times more than our actual energy charges just because of their fees. I signed up for autopay like I do with all my bills. Customer service representative did not take the number of my credit card correctly, so when they tried to charge for my bill, they were not able to collect because that number was wrong. They charge me return fees like if I had paid with a check. $350 just in fees, and my bill was only $175. We called them, and after talking to them for about 1 hour and 45 minutes, they agreed to removed all those fee.

I began service in April and lost my job in June. I paid late three times, service was cut off twice and paid a half an hour later. After ten months of service, I receive a bill with a deposit of $350 in January, even though my contract isn't up until March. I called to ask why I was being charged a deposit and they said because I had paid late. I explained that I was on unemployment and pregnant and it is difficult to get hired when pregnant and that baby was due this month and I am a single mom with two kids and do not have $350. She said I could make four payments. Mighty nice of you. I told her I would rather give a deposit to another provider than someone I have been a customer with for ten months and never been put in collection. Talk about kick someone when they are struggling to stay afloat. Do not use this company. Also, she said I was paying $7.7 per kilowatt but it averaged $11. Sick of electricity companies taking advantage of people.

Was moving - closed account on March 17/14, moved to Colorado, never got final bill nor phone call, notified by credit karma - new account added in July. Had a death in family 2 month after I moved so I forgot about the bill as any human might. I contacted Txu in July when I got notified of debt. Made payment arrangements. Ask rep to document when I would pay, he said it wasn't in collections but I know it was. I paid when I said, found out they charged it off after I paid according to report. Contacted collection agency that I paid them directly, they removed it from credit asap. I contacted txu, was told by 2 managers their business policy was to send to collections after 115 days, I paid way before that. Contacted BBB, disputing it now still. Just want it not listed as charge off can stay on credit but they were quick to charge off. They said they sent out a pay or it would go to collections on April 29. Never got it either so by Aug they charged off but according to them it was charged off in July now. So unfair! I paid it!

I contacted TXU as they requested my response here and I spoke with Latona. She was extremely helpful and very understanding as to my frustrations. She researched the informaiton provided and the account for approximately a week and informed me that the account that I had made arrangements on somehow was applied to my current account.

So we are looking at powertochoose.org, and comparing our current pricing with TXU to some of the 12-month contract plans offered by Gexa and Reliant. Big difference, but we've been with TXU for so long, it just seems odd that we could be paying over 30% more for our electricity just due to our own ignorance, and TXU's willingness to let us do so. We actually have always received good service from TXU, it's just shocking how much lower the prices are if you shop around. We called TXU customer service once about a month ago, just to see if they would match their competitor's rates. Their response on the phone was that would "likely" match their competitor's rate, but couldn't discuss the matter with us in detail because their systems were down for maintenance. It seems that this might be a ploy they use to discourage people from getting information from them about switching or in any way attempting to negotiate a better rate.

I have been with TXU for the past year. At first it was reasonable prices, but now bills have been coming in every month at 400.00. Gee is TXU a scam company. I have called numerous times to ask why the bill is so high and they don't do nothing to resolve the issue.

I knew my bill was late but I thought I would have a few more days to pay it because I expected to receive something in the mail from them. But No! I came home from work and my power was off. They said they sent me a disconnect notice but I never received it. A friend gave me the money to pay it. So now they have added a $50 deposit on to my next bill plus a $25 reconnect fee, 2 $9.95 charges they say for disconnect notices and even $3.95 to talk to an agent. I think I need to get it all paid up and eventually find someone else.

Apparently, I received only one letter from TXU about my contract expiration last year 7/13. Since then, I've been paying almost $.16/kwh on a month-to-month "plan"! You would think that they would have had a representative call me to discuss better ways to save money through their other plans. Of course, they'd lose out to the ignorance of customers on their billing/contract cycles. Companies that invest in their customers would see a LOT more loyalty, and I would pay a bit more to know that my electricity provider had my best interests in mind. As for now, once my current contract is up, I'll go with the cheapest provider I can find. If they can't help a customer out, then I'll be as mercenary when it comes to signing on with a provider. TXU really ought to be ashamed of themselves.

I went with TXU to hopefully pay a cheaper bill. My hope was shattered. I have been paying over $100.00 since I have moved in. $128, $177, $180, $190 in an 920 sq ft apartment. I call them and they claim the weather is the problem. They said the winter is colder and the summer is hotter. They also said poor insulation or dysfunctional air conditioning may be the issue. I just think it is their goal to charge people high bills. I would not recommend them to my worst enemy.

My first three months, I was being overcharged. My first bill was over 200.00. They claimed the usage and bills were correct. That was not true, I only used power 9 hours out of each day at a maximum, since I'm a single mother who works and goes to school full time! Now as it's summer time so I have the AC on throughout the day and night. I'll adjust the temperature but it remains on. How is it that with this my bill is only 108.54? Next month estimates at 59.00!

I moved from a trailer paying 400.00 a month - really??? - to a house. The first two months wasn't bad. By June my bills were 500.00 a month. I called to cancel in July 2009. I was with Direct Energy in August. They charged me 400.00 for that month - still cheaper than what I was paying with TXU. TXU charged me for August - 800.00!!! This is after I canceled. They have had this on my report for nearly 5 years. Because they refuse to fix the balance which they have now reported as 1395.00, I refuse to pay the bill. I started with a credit repair company; now mind you they have held on to this bill for 5 years. When they were asked by my attorney to verify, they sell it. Really???? I think that these people are a rip off and take advantage of people left and right. They should be put out of business.

Renter at the house changed the name on the bill without our knowledge or consent. They knew when they moved in that it would be that way and agreed. Well, after three months of being behind and almost cut off, they decided to start over so they could get help with all their bills and changed the name of the account to theirs when the name has been the same on the account for well over 25 years. TXU didn't even bother to call to verify if it was ok to do that, etc. So in order to change it back, we had to pay the balance, and they want to act like it's a brand new account, um, I don't think so. Other states and companies require permission of both parties (Tennessee for one) when it's a rent house.

Hear Ye, Hear Ye. I believe all these complaints about TXU to be TRUE!. I have been tracking my electricity usage since 2008. When you divide the KW used into your total $ due, it should be what you were quoted ex: .099 per kwh. But not with TXU. I was promised a phone call today at 1PM from supervisor in Irving Tx (he said that I COULD NOT call him, he would call me). Right! Never came. My quote was .099, bill averaged out to .1089 (or 10.9). What they promised online AND by phone is just a blank promise and from there, you are at their mercy. Beware of this company!!

Sign up year ago for free weekend, never happen. Payment be $151.00, they went into bank took $299.00 instead.

I been with TXU for 20 years and was approached by different providers with a lower rate but never switched. Now I received a letter informing me that TXU raises the cost per KW from 13 to 15 cents. This is outrageous for a longevity customer. The only comment was take it or leave TXU. Really.... what about good customer services. I never had a problem with TXU and stayed quiet when I received a $300 bill in January 2010 when the meter was change. I think maybe now is the time to looking for change and lesser price per KW.

In 2011 I decided to go with TXU and had to pay a 300 deposit. In 2013 I transferred my service to a new address and during the process requested an extension. Now it’s 2014 and I am moving again. Instead of doing a transfer I set up new service with TXU at the new address and just called when I was ready to disconnect the old address. Before I called to disconnect I read the terms for receiving my deposit back and called to inform TXU that I wanted it back and not to credit the new account. I was told to let the representative know when I call in to have the old address disconnected. So I did and what do they do? - Credit on the new account! I called to get it resolved and they act as if they are looking a reason to not give me my deposit back. I was even told once that after a decision is made that they would get back with me. A decision for what?!!

I got TXU, didn't have to pay a deposit when I signed up. Now my lights got turned off one time when I had them 6 months now. They ask for a deposit of $400, can they do that?

I am writing because I switched from my electric company to TXU due to the announcement stating they can save me money with free weekends or week nights. As a military family, we are always looking for ways to save money and help other families that come into town asking about phone companies, electric companies, etc. I was paying under 300$ a month and made sure to have my bill on hand so when they asked me for kW usage I was ready. I also expressed the fact that I wanted to pay under 300$. Customer service pretty much in their happy go lucky way said that I would be happy with TXU's service. Well, lo and behold, my first bill came in the amount of 651.00$.

I was with Ambit and wanted to change because of lack of accessibility to customer service. I switched to TXU mainly because the sales person told me that the terms were month to month. I live in an apartment less than 1000 sq ft and my first bills are double of what I was paying with Ambit. Then I find out that I'm in a two year contract. I just got a bill for $611.15 for one month of service! This is crazy!!! There is absolutely no way I used that much energy! I'm away from my apartment at least 12 hours a day for 6 days a week. This is unethical!

I had an ext one month. It happened the next month. I needed help. I told them this time that I would give them $200 and on the 3rd of the month the bal of $67. They only gave me until the 2nd. I told them I am on soc sec and do not get paid till the 3rd. They denied it. I was so sick over this matter I felt sick. So I called back and talked with someone else and he granted the one day grace. Oh how nice of your company after putting me thru what they did. I will be when I find the right co. change. I mean really one day after being a faithful customer for over 10-15years. I hope no one else is put thru what I was. You're really a terrible co.

It's obviously something wrong when heat usage is about 65% of my bill and it is still freezing. I had to sleep with multiple blankets, sleeping bag and clothes. Other customers' comments were for homes ranging from 3 to 5 bedrooms. The cost for my two-bedroom split unit over past three months is 2/19/2014 - $403.37, 1/22/2014 - $375.71, 12/20/2013 - $324.85. There is no one here during day. The suggested setting is 68 degrees. The Heat Pump unit never reaches temperature and never cuts off. This is my first winter living here but had same issue last summer (never cools). I love my apartment home and think that TXU should notify apartment management to suggest better more efficient unit. I had same issue with heat pump in the past. My overall usage reflects only 3% for electronics and lighting; 5% for Refrigeration; 7% for Other; 9% Water Heating & Appliances; and 65% Heating. My co-worker has 3 or 4 bedroom home and a teen and only pays about $75 a month at the most year round. I wanted to sign up for free nights but this was not an option for apartment unit. Guess this was only for home owners. For now my electric bills are overwhelming.

TXU sent us a letter saying we were pre-approved and pre-qualified and no deposit required. We switched to them because of that. At the time TXU pre-qualified us our credit was poor and we had a late payment history with our previous carrier. As soon as we switched we started getting demand letters from TXU demanding a $400 deposit. Finally they just added the deposit to our bill. We only have 2 months left on our contract with them and in order to avoid disconnection they forced us into a five month pay out of the deposit and advised us that they had a stop switch in place until they received all the deposit. The electricity end of the bill is current. What they have done is extend the contract by force an additional 5 months by using a switch lock on the deposit payment plan. They advised me it must be paid before the stop switch will be removed. The deposit is not debt, it's a deposit.

We had moved from a 5 bedroom 2 story home with 2100 sf in August of 2013 into a house next door that we are doing a complete remodel. It took about a month to get the wiring completed and the new heating system put in to be able to live in the efficiency apartment consisting of 700 sf, it's a small living area, kitchen and bedroom area. To get the temporary power set up is another long story with customer service and a few hours on hold with them and their obnoxious hold music that makes me even more irritated than I was speaking with the representative and supervisor. We set up the account, just month to month, no contract, at $.12 KWH and was told if we pay extra they could expedite service and it could be turned on sooner, I agreed to pay extra.

I received my bill last month and was a little concerned about the amount being higher than normal during the winter months, considering we don't have much of a winter in Texas. I noticed that we are paying just as much in tdu charges, pretty much seems as if we are paying 2 electric bills. I paid the bill and felt as if I was being over charged. I got my new bill in for this month thinking that it would be less, and it doubled just the tdu fees alone was $159.94. This is crazy I thought by me switching to txu I would be saving money for my family and I but it is the complete opposite. This time last year I was with green mountain energy and my complete bill was less that the amount I am paying for just tdu charges alone with txu. I called txu to tell them I thought there was an error made on my bill, was placed on hold for 52 minutes, then when the guy answered he hung up on me to avoid answering my questions. I cannot wait until our contract ends, & I thank god I only signed up for 6 months. Please do not use this company unless you like being robbed.

The TDU delivery charge cost is out of control. The delivery charge that is being added to our bill. 87.00 is way too much. We are very angry about being over charged for this.

Just received my first bill with the new smart meter which was installed over a month ago. Looking over the bill, I was charged for the kilowatt usage but then I looked at the surcharges and I was charged half of the amount of my actual bill for they call electricity delivery plus the tax for that also, plus the tax for the actual charge of kilowatt usage.

A TXU door-to-door salesman sold me plan 18 months ago and with a promotion of a $500 prepaid visa card ($250 after six months and the other $250 after the one year contact was up). Well I never received the card in the mail after six months so I made multiple calls recently to inquire where my $500 prepaid card was. Was told they would have to "investigate" and would take 5-10 days. Then spoke to a Jackie ** on multiple occasions and she mentioned she would also "investigate" and get back to me. The worst customer service I've experienced! She did not return my calls but finally tracked her down and she said the only way they would honor the $500 prepaid Visa card is if I signed up for a new 24 month contract at a rate of 14.2!!! That's not a typo folks. Yes, at a 14.2 rate. What a scam! Do not trust this company or any of their promotions. I immediately switched energy services to StarTex when I got off the phone with Jackie. And of course I'm telling everyone I know about this fraud of a company and what poor customer service they provide.

What happened is TXU took me off average billing without my knowledge or consent. Which happens sometimes with changes, and I understand that having been in customer service for a Fortune 100 company myself. However, instead of admitting it, explaining why, and correcting the situation, I start getting harassed over what I believe to be illegal billing practices. Instead of a prior balance and current balance on the invoice, I now have 5 different balances and after numerous calls to rude reps and supervisors trying to explain a bill that they don't even understand, I am done with this company.

I called TXU on Friday, 9/6/13 to discuss a promotional letter that we received from TXU because our current electricity contract is set to expire on 10/1/13. TXU had great promotions to entice customers to switch and I fell for it. I spoke with Victoria and decided to switch. I specifically told Victoria to not switch us until 10/1/13 so that we would not have to pay a penalty. Well, of course, she switched us from Cirro Energy effective the very next day. I received a letter from TXU on Tuesday, 9/10/13 notifying us of the switch. I immediately called TXU to find out why they switched us before the date I told them.

I was 2 days past the due date paying my electric bill to TXU due to the day that I get paid. The bill was due July 29. I paid it July 31. On August 1 I get an email telling me they are sending me a disconnect notice. I emailed them back and asked why as it was paid and that I did not expect to see any fees associated with that. They replied that it was in the process of being sent on July 31 and since it was late, there was a 5% late fee plus a disconnect notice fee. Two days late and they can do this??? What happened to a little bit of a grace period? The bill is prepared on the 13th, however, it is not received for 5 days making it 10 to 11 days for the bill to be paid. They refuse to be flexible at all. Once my 12-month contract is up with them, I will cancel and never use them again!!!

I have called more than once to speak with TXU customer service about the fact that I did not receive their "Welcome Bonus" of $350. This was apparently sent in the form of a card, which had a promo code, which had to be redeemed through a website. I spoke with three people and a supervisor who told me the best they could do was to launch an "investigation". Really, folks? You offer a slimy deal like this and then tell me it will be up to 6 weeks, and then you'll issue another one of these "promo" cards - maybe - if the investigation goes my way? So I've launched an FB and Twitter campaign to warn people of this practice. I never had this problem with Reliant, and as soon as the contract is up, I'll be switching again.

I was a customer with TXU for several months with a perfect payment history. I was hospitalized and every payment to every service provider was understandably late. In December, I called everyone (credit cards, water and yes, TXU) to let them know what happened and made necessary payments. Well apparently, that wasn't good enough. Somehow a bill was missed or they missed a payment or something because over the next four months, I kept getting disconnection notices. I called and the customer service reps could not communicate effectively in English. I didn't have time to keep calling and calling. Then I got a bill saying that I owe a $400 deposit?! I refused to pay it and switched providers.

I was ripped off by TXU today. I was having problems with paying my bill and was asking for more time to make a payment due to sickness and no income. I talked to Marcus and he led me to believe that if I made a deposit payment of $170, he could give me more time to pay the balance of my bill. I gave TXU the last of all the money that I had in the bank. Once the payment was confirmed, this Marcus person then told me that he could not help me anymore, and if I didn't want my lights to go out, I needed to pay another $340 payment. To quote Marcus, "We are not able to set another payment plan for you since the system will not allow us to create another one. Please contact us at 1-800-550-9803 to set up a payment plan directly with a supervisor in case you need more time to pay." He then signed off.

I regularly pay my electric bill and have for the past three years. Unfortunately, my bill comes at the same time my rent comes and I always have to ask for an extension. I always get my extension date and the bill is always paid by that date. Last Friday, before the extension date hit, my electricity was cut off without notice. I called and they were nice enough to turn it back on and realized that they turned it off early in error being that an extension was requested. All that was fine until I noticed that this December bill was a total of $521.83. I then called them again and was told that I was charged a $350 deposit fee because I am always late on my bill which is completely ridiculous. I always pay them!

TXU sent disconnect order for 11/28. Paycheck was the same day, so I assumed all would be okay. Due to the holiday, check was in the office, but not signed. I called TXU and advised payment would be made 11/29/12, but requested extension until 11/30 am, as I was not sure payment would post by 5 pm. I was advised that my account did not qualify for an extension.

I switched from Reliant to TXU to save money and a few months later, I was paying more than before. So with the help of TXU's barely understandable staff, I signed up for TXU Nights Free Plan. They didn't charge me for the 800 kilowatts I used at night. The problem is the 800 kilowatts they did charge me for is now almost the same cost as 1600 kilowatts two months earlier. Now, if I go back to sleeping at night instead of sleeping during day, I'll spend almost 50% of my income on electric. I know it doesn't matter to TXU that it takes 25% of my Social Security Disability income each month for what used to only take 15% with Reliant. TXU's answer was to learn to conserve on electric usage. The only thing I have left in my home to save on electric is to not use any heat or air conditioning for the next two years of my TXU contract. And my family wondered why I installed a wood burning heater. My answer is, "You switch over to TXU and you'll find out."

I honestly should have known better than to get my self caught (once again) into the TXU Energy trap! I had TXU years ago but had to switch due to them being so outrageously expensive. About 8 months ago, a TXU door-to-door salesperson came to my home with all of these wonderful promises about how they guarantee my bills would decrease by at least $100 - $150 per month if I switch back. They came and installed some fancy thermostats, which I was supposed to be able to control from my phone or anywhere, and they said that my rate would be lowered as well.

I sold my house in August of 2006, and TXU billed me for the rest of August and into September. They turned this in on my credit and would not listen to anything I had to say about the fact that I did not live there. They would not negotiate the charges and said they would stay on my credit till I paid the $100. I cancelled my electric along with all of the other bills that I was responsible for by going down a list the realtor had given me. All were just fine but TXU. I had this settled as far as I knew, but they threw the charges back on in 2010 and I never knew it. It is just crazy that they could mess with my credit, and it was their fault! The credit unions would not listen either and ruled on the side of TXU and would not remove the charge.

Lights bill was $600.00. I paid $200.00 on 10/10/12. I got home 10/11/12 with lights off. I paid $200.00 on 10/12/12. I called to say turn on electric and would pay the remaining balance on 10/19/12 at 5:30 p.m., but all automated. I went through same 3 processes over and over, so I pressed zero. Someone picked up then hung up. I called 2 more times, same results the next hour. I tried again at 9:28 p.m., got automated, so pressed zero. Went through steps again (account #, SS) then someone picked up and held the phone for 2 hours, so I said you were being recorded and evaluated. Recording came on, said, “You have to talk to an agent. Your order to restore has been sent. It will be on before midnight.”

I used TXU in 2006, and when I sold my home, I cancelled my electric. They said that I did not do this. My realtor gave me a list of people to contact from mail to gas to phone. Of course, I called them! They turned this in to my credit after several years went by, and I did not know they had done this. I called and asked for proof of the bill, and they said the records were too old. I asked if they would at least split the cost since I had the records but no proof that I had closed it. They would not work with me, and I had to pay $100 for electric when I did not even own the home in order to get my credit back to normal. My credit is always very high, and this hit is about 70 points. Absolutely outrageous!

I signed up for prepaid because I thought that I was managed close and properly. They said that I was to receive emails and text messages to let me know when my balance was getting low and also to keep me from getting disconnected. They are sending me messages whenever they feel like it. My lights had been cut off and 2 hours later, I got a message that stated that I had been disconnected and after I was disconnected, I got a message that said for me to add funds to avoid being disconnected. After speaking to an agent, I was told that no matter what the time stamp is on the message that I received, I am still responsible for all charges. She said they are not responsible for when I get the message as long as I receive it.

After a high-pressure door-to-door salesman repeatedly came to my house, I agreed to switch to TXU as my electricity provider. After locking in a 12-month contract with a penalty for early cancellation, I realized the salesman misrepresented several things to me, including the amount of my rebate and the cost to cancel with my old provider. Basically, it cost me money to change to TXU. When I complained and provided proof of the misrepresentations, TXU told me "Too bad".

Last month, I got approached by a TXU salesperson to switch to their free nights plan for $0.119 per kwh. Today, I received a bill with the additional charge of $86.64 for TDU delivery which was never mentioned to me before. It brings my charges to $0.176 per kwh which means no free night. It also means that I am paying 25% more than what I was paying to Reliant before I switched to TXU. I am currently looking for people with similar problems to bring the lawsuit against TXU. Call me at **.

I'm really tired of fighting with TXU over outrageous bill amounts. I was on average billing. When I got off it, the bills doubled for the next 3 months. Instead of paying the $103 that was actually owed, the bill was over $600. It makes no sense. We get paid on the first and fifteenth of every month, and they refused to work with us in the summer months on the higher bills. They make all kinds of promises on how their service is the best, when the reality is they are the worst company to use electric. The sad part is they are one of only two companies here.

Someone used my mother’s credit card and they will not tell us who did it. You would think that with all the identity theft they would want to take care of this. I would also like to say I called TXU several times, and when the call would go to a rep, they would hang up on me before I could say anything. And when one woman answered, she would not let me talk and was very rude.

I switched services from TXU Energy to CPL in August 2011. I paid my outstanding balance. On December 26, 2011, I printed a copy of my credit reports from all credit bureaus to find out that TXU Energy had submitted a collection for $103.87 to negatively impact all of my credit bureaus information. When I contacted the company, I told them that I had not received a bill for the quantity pending. I suggested to pay the bill in return for them to remove the negative item from the credit bureaus. The company agreed and I made the payment online. The information was never updated to reflect the initial agreement.

This letter is a complaint. I am well aware that you receive many of these letters, e-mails and comments. I have never been one to be so upset about how I have been treated as to write a complaint letter. So, if I do not write it correctly, I do apologize.

In December 2006 TXU reported to the three reporting credit bureaus a charge of $105.80 was delinquent on my account at the time. On numerous occasions, documents were provided to TXU proving TXUs report was inaccurate yet TXU refuses to remove the negative report from the three credit bureaus. As a result of TXU negative report, it has damaged my credit worthiness resulting in my credit score dropping and I have had to pay higher interest rates to obtain credit since that negative report. They received a letter dated 2/25/2011 from Jim Walker & Associates, PLLC requesting resolution with all the supporting documents however TXU has failed to reply.

We live in a 1600 sq. ft. house. We work and the children are in school all day. Most evenings no one is home until 7:00 pm. Yet, our electric bill runs from $350 to $450 10 months out of the year. We've called them on several occasions regarding the overcharges but they have been extremely rude and unhelpful. I've even filed a complaint with the public utility commission. Their response was an investigation with txu and oncor in which both said that the meter works properly and the readings are consistent.

I was out of town in (Tennessee) taking care of my terminally ill mother. I left on Sunday, Nov 20th and I didn't return until Dec 18th. Anyhow, my bill for those days I was gone was $101.15. I was only home for about one day during the billing cycle. I unplugged everything before I left. I turned the heat off. The only thing on was my refrigerator and an alarm clock. No one else was here in my apartment while I was gone. I asked that they reread my meter. They did so and charged me for it and said that it was correct. I'm being taken advantage of. I've been with TXU since 1987. I'm currently looking at other utility companies and I will continue to broadcast my complaint.

A rep came to my home with a bunch of incentives to switch from Stream. One was a $125 prepaid visa card that was to arrive after one month. It didn't arrive, so I called. They told me it would take six months. I moved, signed up with TXU at new home and now they say that since I didn't sign up for same exact plan at new home, I don't qualify.

I called TXU energy to connect service in my residence. I was giving the date for connection for 11/09/11. That day passed, and they never connected it. So I called back on 11/14/11, and TXU told me AEP cancelled the order for connection, so they send the order for connection again, and gave me the date for connection for 11/21/11 (they said I would be charged a fee to get a priority connection). I agreed. That date was changed for 11/15/11. Once again, that date passed, and no connection, so I called again, and now they started saying that the order for connection would be until 11/28/11, and since its around the holidays it might take up to 12/01/11.

Bunch of thieves and scumbags TXU. I just found out that TXU charged my account for commercial rates, even though I had signed up for month to month-no contract residential option. I had put bills to automated payment on my credit cards, and I just found out this has been going on for over a year! When I said I want to be reimbursed for the commercial rates, I have been charged for over a year. They said "someone called them to switch my account to commercial". They do not give me names, no phone number, no date, and all they say is "someone called us this, and that". Endless phone calls, I have been hung up on, put on wait line for hours, and made fun of.

I had TXU back in 2004 when I moved into an apartment with a friend. When we finally moved out, I had the electricity turned off! I paid the balance to zero and went on with my life. I signed up with a credit monitoring service a couple years ago and noticed that I had a balance of $247, which is weird since it was turned off and paid in full.

In March 2009, I tried to order service with TXU in a property in Wylie, Texas. They said that it was not possible because they did not provide service to that area. So I canceled that request and I left the property without service while it was empty.

The bill for August 2011 was paid in full, online, and I was only given credit of a little over $47.5. I was told that my electric service would be cut off, if the full amount was not paid. I called repeatedly; I was put on hold for 30-45 minutes each call, and I was told that I would be transferred and then disconnected twice. The bank called to verify they had processed the payment, and they were hung up on, as well. Now we are being told it will take 3-5 days to clarify where the money went. Amazingly another person in my office had the same issue this month, as well.

TXU Energy has been overcharging me for months. I've always felt that my bills were extremely high. However, I was always told that it's based on the meters reading. I have even changed out my HVAC units to bigger sizes thinking that the extra costs may have been associated with the older units. This has now become a complaint because I've taken extreme measures to reduce for instances: all of my appliances are un-plugged, my central air unit is turned off, flash lights have been used to preserve light usage, etc. However, my bill continues to rise.

TXU have switched my billing from residential to commercial (18 cents per Kw/h) on my personal residence and have been overcharging me for years. They are currently holding thousands and thousands of dollars that is rightfully mine and are refusing to give them to me unless I accept their calculations and sign a release letter. They told me that I needed to enter into a residential contract so they could have a rate to use (10 cents per KW/h) for the adjustment. They said (after being enrolled for one year) that they are not willing to honor that adjustment rate as what the employee in the office of the CEO had stated.

I noticed my usage was double this past month. I live in a small 1-bedroom apartment in Dallas, TX. Tell me why TXU charged me $93 this month when I work 45 hours a week and am never home.

I think it's funny that I have "friends" who work for TXU yet they're always on Facebook in the middle of the day complaining about TXU and its employees (funny when they complain about bosses, too). And they're considered "TXU Ambassadors" representing the company.

TXU continues to over bill me and I feel they are not reading the meter at all! The area I am speaking of is in a small town and the house is tiny compared to the other houses in the area. TXU keeps billing the same bill lately as well. I know it is incorrect as hardly anything is used in this house. The state of Texas needs to file a lawsuit against TXU for fraud! My cash going to them, which I feel is being stolen from me with their dishonest electric billing system.

I have a charge of $5900.00 for services I never used. Someone stole my identity and I was able to prove it. What can I do?

I moved to McKinney several years ago and signed up for TXU when I bought my house. The bills were reasonable for approximately 2 and 1/2 years, but they increasingly became larger and larger. I work full-time, 8-5 Monday through Friday and might add that I work very hard for the money I earn. I called TXU when my bills became so large that they were 1/2 to 3/4ths of my biweekly paycheck. There did reach a point where I did get behind, but with $600.00 electric bills, there were a few months that I had to pay the bill in two installments. My home is only 1300 sq. ft. and there is no reason, especially during the winter months, that my bill should have been as astronomical as they were. They had me on average billing, and realizing that average billing goes back 11 months, I called TXU to change my plan (which of course they have no record of), but the bills continued to sky rocket beyond what I could afford to pay.

I received a letter from TXU stating that I owed them for a bill at an old address. The dates for the bill that the electricity was charged, I was not occupying the residence. I called TXU and they told me that I could have more than one account in my name and that they received a letter from the resident there stating that this was my bill. I was then told that in order for them to investigate this I would have to send proof that this was not my bill. I sent a copy of the lease with the residents name and info that was living at the residence at that time, copies of receipts of their down-payment and rent payments, even a letter from the landlord stating that she was renting the property to the resident at that time. I also sent copies of bills that I was currently paying with the new address that I moved to. I also sent a copy of the moving service bill with the date stating I had moved from this location the year before the bill in question.

I had been with Stream Energy since I moved out on my own. In April 2010, a guy came around the neighborhood trying to get me to sign up for TXU. I had told several others from TXU who came by, "No." My husband listened to the guy and when he looked at our bill, he said that it would be a lot cheaper to go through TXU (only to find out later that he flat out lied).

We received our bill for this month and it was over $800. The detail section of the bill showed a $690 deposit, so I called to find out what it was about. They said that a disconnection order had been issued but then the payment came through, so they didn't disconnect the service. They added the $690 deposit to our bill instead. My husband and I are in our 50's. I have lung problems and use a nebulizer, CPAP machine and oxygen generator, all which run on electricity.

My electric bill for 09/09/2010 to 10/07/2010 was $143.53. I called find out about a lower rate. I agreed to a 1 year contract. I had only used 347 kWh. The contract was to lower my rate to 8.7. I received my bill for 10/08/2010 to 11/07/2010. I used 196 kWh and my bill was $146.62. My bill went up $3.18 but I had used 151 kWh less. Where is my savings? Now I'm stuck with a 1 year contract. 3 days to cancel a contract is not enough time if you're not going to see how much they can cheat you until your first bill a month later.

My problems with TXU actually started in March of 2009 when I did not receive a monthly bill from them. They could not tell me why I didn't receive a bill and could not tell me what my bill was. I finally received a bill 2 months later for a higher than usual bill which I paid. This again happened in August. I would get bills emailed to me that said I owed $0. I didn't get billed for three months again and finally had all my bills show up at once on my final bill. Unfortunately this also coincided with a move.

On 8/27/10, I received an estimated reading on my bill that has my electric bill at $184.13. I called back; the reading had been correctly read and I should get a new bill. I have not received it yet on 10/06/10. This is the last day for my extension; they won't send another corrected bill.

I received my bill for the month of August and was very concerned with the increase from the past years. Since having another "Smart Meter" installed, it appears that the increase took a major effect. After adjusting my daily setting in the past from 74 to 78, using only when there requires a need in the same form as the past years. Monitoring my service and comparing to past bills. I don't feel based upon all accounts that my bill should be this high. There has been hotter summers and my bill still reflects a standard use.

TXU has overcharged me for over half a year and their customer service is ridiculous.Their meter reader was making up readings and after they confirmed this. They did not refund my money. To top this off, they are at it again with false charges and have customer service in India in which will do nothing to resolve their consistent theft by overcharging. I switched back to my old electric provider after dealing with TXU for eight months. Stay away from TXU!

Two months ago I reviewed my credit report and found a discrepancy regarding a TXU account that had been charged off as a bad debt. I contacted the collection agency [the representative was very unprofessional] who informed me that TXU sold the account to them due to nonpayment during a time frame that I no longer occupied the residence. Even further, the bill in question, was higher than when I actually lived the apartment. I subsequently contacted TXU and the customer representatives were very rude and said nothing could be done except that I pay the bill. Why would I pay a bill for an expense that I did not incur?

I had two open accounts with TXU energy. One account was for my home in East Texas, the second account was for my apartment in Fort Worth. I built a new home in Fort Worth and closed both the accounts as to open the new and recent account in my current residence. I paid all of the bills and was told by a customer service agent that if there was a remaining balance from the account in East Texas, the balance would be forwarded to the open (current) account. This transpired in October 2009. I did not receive a bill (I did change of address at Post Office) nor was a balance forwarded as told from the closed account.

On July 30, 2010, at approximately 8:00 AM our electricity was shut off. While frantically trying to obtain information from TXU, my husband was informed that we were past due by $281.00 (Unfortunately, we had not received any notices and were completely blind-sided by TXU's practices). The customer service representative further stated that if my husband promptly paid the $281.00 our electricity would be reconnected. By midnight, the temperatures on July 30th were expected to reach 100 degrees.

From July 2009 (when we moved to our apartment) until July 2010, TXU Energy has billed us approximately 28 to 30 days from the time the meter reading was taken. For example, the bill dated 7/19/2010 and due on 8/4 was for meter readings from 5/20 to 6/20. Today, we received a bill in the mail dated 7/26/2010 for meter readings taken between 6/20 and 7/22. This is a full month's bill sent out 7 days after our normal bill for the month and it is due on 8/11, just 7 days after our normal bill is due.

I also was billed from last month to this month's statement by twice the amount? Yes, customer service was in Panama, Central America? Did my home move suddenly towards the equator? Chime in, all participants are welcome to share a great experience.

I had just returned home after traveling out of the country on business. Two hours after being home, my electricity was disconnected. I called TXU at 11:58am and paid the past amount of $103.00 within minutes after it was shut off. I was told my electricity would be restored no later than midnight. After 12 hours and 8 minutes, my electricity was restored. I called TXU to complain and was told the reconnection was handled by Oncore, since they own all the equipment and they would not give me a contact number for Oncore. I was not given any compensation for my electricity not being restored in the time frame that was given. Also, I do not understand why someone at Oncore would wait until the last possible minute to (flip the switch). In this case they were 6 minutes late. This type of service from these two companies for a service involving electricity to a home is completely unacceptable and for them to give such lack of concern over my complaint is even worse.

My 81 year old mother has been in the hospital for over a month. I tried to catch up on her bills, but after mailing off a check to TXU Energy for her full outstanding balance, I then found a disconnection notice that was only due 5 days away. I called to talk to "Customer Care" (the name is a misnomer), and was told it was against the law for them to discuss the account with me. I explained I could provide all the unique identifying numbers for my mother and her account, but she still refused. I asked what I can do to avoid having my sick 81 year old mother's power turned off and received no response. Diane, the customer care supervisor offered no alternatives and no way to solve the problem. I asked to speak to her supervisor, and was refused.

Beginning with my December 2009 TXU bill, I noticed my usage was up over double of what it was for the hottest part of the summer when I am home all of the time. I was gone for several weeks in December but yet my bill was 471.00! I live by myself in a home that is no larger than 1400 sq ft. I called and voiced concern that this must be a mistake. The customer service representative (who I had a difficult time understanding) said it was because it was cold. Really? I don't think so! I reluctantly paid the bill. The next month, my bill spiked even higher showing Kilowatt usage as over 4,000! Now, I was in serious trouble as I do not have the money to pay this bill. I called and asked that my meter be checked and for the technician to call so that I could be there with my electrician. Did I receive a call? Nope. The next month, same thing, 800.00 bill. I have now used up all of my extra cash and now struggle to make it month to month on my own.

TXU is a horrible company. Not only did I get a $1,081.00 electric bill, they just cut it off when they feel like it. Apparently, I didn't pay a 99.47 bill? That is BS I sure did! I got a bill for 205.08 recently with the 99.47 on it. I was, are you serious? Fine, I'll pay it and see if they credit it to my account. It was due on the 17th well came home in 100 degree weather on the 15th and they cut it off for non payment. Well, we is my cut-off notice? Never received one and I shouldn't have.

On 05-07-2010 I paid my TXU Energy bill acct# online via TXU Energy site of $72.00 with confirmation number. Then I received a disconnect notice in mail dated 05-18-2010 that I happened to open on 06-02-2010 so I called TXU Energy as this has happened a few times before, a TXU Employee tells me that "I gave a false bank acct number" and I replied, “No I did not. This is not the first time TXU has done this. Put a manager on the phone. Long delay but then manager Jimmy gets on phone and tells me a different lie saying that on May 10th and 12th that my bank, Freestone Credit Union, stated "non sufficient funds in my acct". Immediately, I hung up and called my bank and my bank says they didn't even receive anything from TXU Energy and that they would have never told them "non sufficient funds" because the funds were there. I call TXU Energy back and spoke to manager Nick and told him I called my bank and what manager Jimmy said "nonsufficient funds" wasn't true and TXU messed up again. I tried to pay on 06-02-2010 a total of $144.00 for May and June as it was still in my bank. TXU Energy refused to take payment from my bank acct but only would take it from my credit card! I didn't do anything wrong to them and they are falsely accusing me of giving "false bank acct info" and "returns for nonsufficient funds".

TXU has stonewalled protests, referring to non-existent temperature variances, excessive usage patterns, etc. I note that mine is not an isolated complaint. What, if anything, can be done?

TXU provided electric service for my residence in Salado, TX. From the time I signed up until approximately November 2009, there were no issues regarding billing. On December 18th, 2009, I left my home for two weeks with all electricity turned off, including breakers. Upon returning and receiving my electric bill, the usage somehow had increased. When I called to dispute the bill, I was told that they could send a tech out to look at the meter, but if the meter was fine, I would have to pay a service charge. I advised I would like to dispute the bill and the usage charge because it's not physically possible to increase usage significantly, but be gone from the said location for half the time billed. I requested an investigation into the issue and was told the only recourse was to have someone look at the meter. I feel that this is an unfair investigation because I am on the hook to pay if they come out and nothing is wrong with the meter. That is not the only way the error could have occurred, but it was the only remedy offered with a catch of a service fee.

A couple of years ago, we were with TXU and paying almost 16 cents per KWH. I called to complain, pointing out that the market price was about 7 cents, so the rep said he could put me on the "market plan," which fluctuates with the price of natural gas. For two years or more, we had typical bills of less than $200, and less than $300 even in the hottest parts of the summer. This past winter, our bill was over $500. When we looked closer, we realized it was because of the "natural gas factor fee."

I closed out my account at my former home in February 2009 and submitted a final payment. On my extremely high January 2010 (11 months later) bill at my current address, I received a strange charge. I started calling, emailing, leaving messages at their "Mid-Management Offices" without success because no one answers their phone or returns calls. I called and called, always going to the Philippine, no one can help me. Finally, I received a statement showing a "Zero Balance" for the old account and I sighed with relief that maybe someone saw the error at TXU's billing department and corrected my account. Wrong! These jerks cut my electricity off the next week. I calmly called in a payment, including the amount they say is outstanding although I have no bill showing me what I am being forced to pay. Not only this, I know I paid this amount already, but need exact dates so I can research my records, no chance!

On 2-1-10, TXU installed a digital meter at my residence. The first month with having the meter, my electric billed tripled. I have lived at the same residence for over 20 years. It seems unreasonable that my bill would triple when the only event that changed was the installation of the digital meter. TXU would not agree to review my 25 year history file to do a comparison chart. I need help

I have used TXU for the past 15 years that I have lived in my house, my same house for 15 year I have "never" received an electric bill so high! I have gas heat so it was a big surprise to me when I opened last month’s bill for $555.14! So I called to see if there was a problem. The person on the other end of the line did not speak English very well. When I ask if I could talk to someone about my bill, she said she would be happy to help me.

As like many other people, our electric bill is climbing and multiplying each month. Sure, in Texas, we have a choice of which provider we would like to use for delivering our life's power, and we have chosen to be loyal to TXU since moving into our home in 2004.

We moved into our house in June of 2009. In July, I didn’t get a bill so I started calling to find out why. They said they hadn’t read my meter yet, so I told them they needed to read it and send me a bill. August rolled around and I still didn’t get a bill, so I called again. They still hadn’t read my meter and I told them that I didn’t want to get a huge bill for five months that I couldn’t afford.

Do not use TXU. I have never in my life dealt with a more fraudulent company. I was ignorant and I guess spoiled coming from the North East where utility companies are regulated and kept in check with the government to make sure they aren't over charging and lying on bills about usage. Here's what I just submitted to the BBB. I doubt it will get me anywhere. But basically my bill went from being $60 to $430 the next month and this was with no one living there half the time!

I have had so many problems with them over the last year. I built a new home and a digital meter was put in. My lights flickered for months and my breaker box was flipping like crazy. The company TXU sent to install everything did not ground the transformer right and burned several of my neighbor's appliances as well as screwed up some of mine. Finally after the third time, the repairman came out and realized that there was indeed a problem, which was fixed and then there was a delayed billing error.

I called in because my December bill had double or better. I call in and they sent a tech out. They found out the meter was bad and they had to replace it. They said credit would show up on next bill and for me to make payment but I said no. Then I was told to pay half to keep it from being shut off. I did that then received late bill to make full payment or bill would be cut off-transfer to suprv which ext out to March 1st. Now, they are saying Oncor said meter was not bad and they just change out meter in my area. It would be okay if they did it but I'm they only one with a smart meter and my bill show $333.74 from last month of $436. I want to know when this madness is going to stop when they are making such a high profit and people are losing there jobs. Can anyone help us?

Similar to all the other complaints, since the new meter had been installed, my bill for last month jumped to $861 for an 1,800 sq ft. house. In addition, the previous meter was not working. I called to complain on numerous occasions. Finally in December, TXU sent someone to install the new meter. The previous meter reading was 11,720. When the new meter was installed TXU changed the number to 41,349 and then manipulated the charges retroactively over the months when the meter was not working. When speaking to the TXU representative, I asked how they came up with that number. She stated it was based on prior usage. I asked her to send me this data she supposedly had. I have never received it. My current total bill is now approximately $3,500.

We have noticed since November when the new meter was put in, our bill has been higher. We called customer service and wanted to know the reason why and were put on hold three times. When we finally got a hold of someone, she couldn't really answer our question too well (and we kept our prior bills). She kept telling us that we are running our electricity more. I don’t understand how, it really hasn't been that cold but we have lived in this house for 14 years and we have gas heater, gas stove, gas dryer and we explained that to her so that shouldn't have anything to do with TXU anyways. And also, I noticed that Oncor is charging us for the new meter. The employee had the attitude of what is the big deal. But when one person in the household is working and there is medical and pharmacy costs and it’s our money. Especially, when we know we didn't use all that electricity we even have those energy saving light bulbs.

His explanation regarding an appearing excessive bill was poor, sharp and rude way of discussion. I switched from department to department trying to connect to AVG billing. I switched from Reliant and I was promised a $100 on my visa card but it never happened. I am very dissatisfied and find it hard to get a number to talk to a person about this. I was a TXU customer for 30-40 years. I switched to Reliant and then switched back. I am afraid that TXU will end up being a mistake. I was treated like a peon, it is not good business tactics.

I've been with TXU for several years, and because I only get paid once a month, I asked them a couple of years ago to move my due date to the 15th of every month. They could only move it to the 9th, and I thought everything was fine. I sold my house and went with another provider at my new location, because TXU is not in the service area.

I work most of the day and left the heat on low so it would not run all day long. I used more electricity during the summer when I was home all summer with 4 other people with the AC running all day and night. I had received the December statement, and it was $550.00! I have heard a lot about TXU over charging people, and no one in their customer service department wants to talk to me about it. Please help. I had to pull money out from my retirement to pay for it. This cannot continue to happen to paying customers!

The rear of our property has an eight foot fence around it. The meter is in a wooden structure where we keep pool supplies. The meter is inside. #86737 tried to assure me the meter had been read. Since we have a pool, that area is fenced and locked. How could they have read the meter? Inaccurate bill readings since?

We received a $460.00 bill from TXU for service in December! I live in a 1,200 sq.ft apartment! My bills have always been around $160 or less. My highest bill ever with TXU was in July when I was 9 months pregnant and running my air constantly and even then, I used less KW then what they are saying I used in December! They Charged us for 7 days usage on the old meter before they installed the new electric meters, that bill for 7 days was $100.00. It said we used 751 KW in 7 days. Then for the other 23 days on the new electric meter it read that we used 2,434 KW! I have never used that much in all the time I've been with TXU! Everyone in my apartments are complaining about their bill jumping more than $100 since the new meters have been installed. Someone help. I don't know what to do! Is there something that can be done to fight this?

Our electricity bill is usually around $180 at the highest in the winter time. TXU installed the new meters and now, our bill went up to $384. I know that it happened to about everybody that I talked to, their TXU bill doubled. We need to take action against this.

I received a bill in the mail yesterday, January 18, 2010, for a grand total of $1,194.08. I knew that this had to be completely wrong. I am a residence customer, not a small business customer. Prior to this bill, I received a disconnection notice in the mail that stated I had to pay $535.49 by January 15th or they would turn off my electricity. They told me that I could pay a minimum of $114.97 to keep my lights on. I paid the $114.97 to them on the 15th of January 2010. That amount should have been subtracted from the $535.49, leaving me at a total of $420.52.

My electric bill always been from $168 to $200 on September and October bill. We had family members at that time. So when they put the new meter, my bill went up to $412. My bill went up to $144 only 20 days of use. Half of my house is off on the main breaker. I call the TXU company to come and read the meter again. They said, that someone came out and read it again.

I have been very disappointed with TXU. It took them 3 months to get me changed over when I changed from Reliant to you. Now, I have not gotten a bill and they turned off the electricity. I paid by phone and asked how soon it would be until it was back on, as my husband is on oxygen and has advanced COPD. This was about 2:30 in the afternoon, I was told there was no emergency turn on and it would be by midnight. The consequences would be he has no oxygen when the power is off. As you can check and see my record, this is very unusual to be behind and it is simple because there was no warning. As soon as my 2 years is up, I will be changing companies. If there is a way I can get on a list to have a phone call or some way to know when this happens, I would gladly go for it. If you need doctor’s letters or anything else you need, I will be glad to furnish it to you. But he cannot go without his oxygen. If you need to have your attorney contact me, feel free to do so.

We are trying to resolve a billing issue. First, we were put on a 3-year rate plan that the TXU salesman erroneously told us would be a benefit to us. Secondly, as a result of being put on this plan, we had to expend extra monies to correct an problem that was causing the rates to increase. Lastly, we completed and sent in paperwork explaining the problem had been corrected and TXU has not done due diligence by correcting our account.

I am on the average billing plan and cannot understand how TXU actually works this plan. 1) On June 2, 2009, I received a bill for a total amount of $208.00. I paid TXU $208.00 for my bill. Due date was on June 1, 2009. 2) On July 24, 2009, I paid TXU $207.00, which was due on August 3, 2009. The payment from the prior month of $208.00 had been credited at that time. 3) The next bill is due September 1, 2009 for a total of $435. I paid $207.00, which would have been the July bill. (They never sent me a July bill.) That has left a balance of $228.00 from the $435.00.

I have been calling TXU for two months every week for them to send me a low income form, and each time, they tell me that I will get it in the mail in three to seven business days. It has been more than two months. I think that they are discriminating against low income people. I would change to another provider but they're holding my deposit of $330 until l terminate service and I'm afraid I won't get for it a very long time if any.

We received a letter dated 12/2/08 stating service at ** Richland Hills, TX 76118, account ** owed an outstanding balance of $51. If payment wasn't made within 10 days, it would be charged to our account, **. I have explained numerous times to TXU this account belongs to my brother-in-law and we should not be responsible for his debts. They say someone has called using my name and apparently my SSN and identified themselves as his wife or daughter-in-law. Since he has never been married, these facts are untrue.