Reliant Energy Reviews

Ever since I switched to Reliant last year, I have had my account closed without my permission twice. Each time I spoke with a manager, they told me that “Reliant has no control over other energy services’ requests to Centerpoint to close accounts.” Each time, I’ve had the same response, “Why don’t y’all have procedures in place to prevent this from happening? Why aren’t you protecting your customers?” Their response was, “It’s out of our control.” This is an unacceptable and ridiculous response. I’ve NEVER had this happen with another energy company, so the fact that customer service managers are claiming that it is out of their control is BS. I’m looking to take this a step further since this has happened TWICE. There needs to be a protocol in place to better protect energy customers to prevent centerpoint from taking over without the customer’s consent.

We had a power outage in Houston today. Dena for the Power Outage Dept was very rude and unprofessional. She did not answer my questions and refused to transfer me to a supervisor as a I requested. Julio, a Supervisor in Guatemala did not send me a customer survey to rate the service as I requested. I have had Reliant for 8 years. They are just awful! Recently, they require for customers to provide private info to verify accounts. I cannot recommend them!

Customer service are a bunch of liars!! They tell you one thing and the other says another. The late fees are outrageous! No customer loyalty. I get paid monthly so it's more convenient for me as a single mother to change the due date so I won't be paying nearly $50 in late charges and fees. One representative told me as long as I called on the day of to extend, I wouldn't be charged a late fee. That was a lie! To get out of my contract would be $350!!

Bar none the most expensive and worst company yet. Was in store when a girl approached me and signed me up within 2 minutes saying she was going to pick up my grocery bill. Big lie. I got out asap with a 295 cancellation fee.

Reliant double charged me and when double charge was disputed they charged me a 25.00 fee for their mistake. Spent hours on the phone. Had to get PUC Involved and it still shows up as ding against me???? I have had service with them over 290 months. Never late. Nobody knows how to fix their mistake???, Cannot talk to anybody in charge. I'm on Social Security now and had to wait weeks to get my own money that they took in a blink of eye.

Slow worst overpriced service ever. Been with them 5 years and they have zero customer loyalty. Been on hold for over an hour with power outage and on oxygen. Ridiculous. Switching asap. Do better RELIANT. You are not reliable.

Absolutely atrocious company. I called customer service about 10 times, each time a representative would assure me I’ve paid my final bill and would not be contacted again, yet I would be continuously harassed by emails and mail from reliant about this charge I ALREADY PAID. Customer service would assure me that I would not hear from them again, would say we removed the charge, we removed email and phone contact, yet I would be continuously harassed. This is a SCAMMY COMPANY and will never leave you alone if they feel like they need MORE OF YOUR MONEY. I had sold this property and moved from Texas YEARS AGO and they would not leave me alone. Do your best to find any other company, and hopefully they won’t have call centers from India either.

Been with this company for 5 years!! Changed / auto-renewed my contract with 2 year minimum term and penalty of $295. I moved and they demanded $295 early termination fees. I called them. Explained them that I have been with them for 5 years!!! And this was auto-renewed without my consent. THEY SENT TO CREDIT REPORTING AGENCIES. AND ARE HARASSING ME NOW FOR $295. I don't want to pay for what I don't own!! Was good but recently they resorted to scamming and billing fraud due to customer decline.!! Be very careful. Find out if Tesla Energy is in your area and sign up. More peaceful and no sneaky middlemen frauds.

Horrible service. They lie..... Always say things they never do.... Those on the line do not speak English..... Stay away....FAR AWAY.

I am an older individual. My experience with Reliant is the best experience I have had in a lifetime. They are awesome. Painless payment system by phone. Talk to humans if any questions. You are pissing into a Texas wind to use anyone else. Reliant is unbeatable.