Reliant Energy Reviews

I am an older individual. My experience with Reliant is the best experience I have had in a lifetime. They are awesome. Painless payment system by phone. Talk to humans if any questions. You are pissing into a Texas wind to use anyone else. Reliant is unbeatable.

Terrible, is the only way I can describe their service quality. They are a scam, charges discrepancies, poor customer service and lack of accountability. All of this entails the values at Reliant Energy. If moving to Texas, don’t get scam.

DO NOT TRUST THEM!!! a customer of 11 years always paid my bill on time. I recently switched providers because their rates were so much better now they’re trying to say I owe $1000 because I was on an average billing plan that I never signed up for.. on top of the $350 a month I’ve been paying all of this time that’s fine. I’m tired of arguing with them. I told them I would pay it but they won’t take payments. They want me to just pull $1000 out of the Air or they’re going to send it to collections that is the most crappy customer service I have ever encountered.!!

He promised I would save and NO I’m paying even more 😑. Terrible service too. No one speaks English.

If I could give no stars, I would. DO NOT SIGN UP WITH ANY PLANS FROM RELIANT, FALSE ADVERTISEMENT!! I signed up with a plan that was supposed to be .20 cents KWH and free weekends. In actuality, they charge you higher rate than what's discussed when you sign up, which was .27 kWh. They basically making you pay more and falsely advertising you will have free weekends. Falsely advertising on kWh, stating no delivery charge and free weekends. All lies! When I called customer service after seeing my first bill, the manager couldn't explain why the rate increased but asked me not to terminate services.

Reliant Energy has been around a long time and we have had them as our electric provider for many years. After today, I will NEVER recommend them and will never use them again. I signed up 24 hours ago with a new contract with them. I found a better price somewhere else and wanted to go back and cancel my contract 26 hours later. They would not allow me to cancel saying that the new contract was in effect. Where is my 3 business days rescission?

Reliant Energy is one of the most unprofessional companies I’ve dealt with. I called to confirm my contract end date and was told May 2, but they turned my power off early on April 11 like it didn’t matter. No warning, no accountability—just left me dealing with the consequences. Their customer service is a joke. Every single call results in different answers, wrong information, and zero solutions. No one knows what they’re doing, and they clearly don’t care about their customers. Now my account is all messed up, possibly switched out of my name without my permission, and I’m stuck trying to fix THEIR mistake. Completely unacceptable.

The worse company I’ve ever been with! I am charged for days I am not even home (nor in the United States), and when I call to inquire, no one can explain why. I had to reverify who I am after being on hold for over 15 mins just to be transferred to a supervisor who asked me to reverify and wasn’t told the issue. He offered to transfer me to another supervisor because he didn’t know the answer to my question which I have recorded. Rates are extremely high and the workers are rude and seem to hate working there. You can tell by the way they answer the phone and I’m never rude because I understand my bill is not the fault of the workers.

Reliant is a good electric company. I have no complaints against them. But they will offer this home warranty on your electrical. That’s the problem I have. I’ve been paying for the home warranty for the electrical since 2024. I’ve got a few plugs that do not work in my house. When I called up the home warranty. About putting in a claim to have the plugs that don’t work anymore fixed. They refuse to do a claim and they refuse to send someone out. So I called Reliant today and I canceled the home warranty on the electrical.

Don't go on average billing. I did, decided to discontinue and all of a sudden I owe them $164. You tell me why they would allow anyone to get that far behind when I paid them exactly what they asked for on auto pay.