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Reliant Energy


Reliant Energy
Overall Satisfaction Rating 1.17/5
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Based on 173 ratings

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    Reliant Energy Reviews

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    Rated with 1 star
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    Verified Reviewer
    Original review: May 22, 2020

    No one has lived in the property since I bought it four months ago. My bill has been 10-20 dollars a month. No AC on and the only electricity being used was to paint and landscape. That stopped about a month ago. I got the bill today and it was 210. Basically customer service said someone was stealing electricity or the meter was not working properly. They said I would have to call Texas/New Mexico to dispute the charge. If I have to do everything to resolve the issue then why on earth do I need to pay Reliant. I wish we could just buy electricity from TNMP. Reliant is useless.... THANK the Lord I fired them!

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    Rated with 1 star
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    Verified Reviewer
    Original review: Feb. 3, 2020

    I have been a Reliant customer for 5 years. I move two and then I noticed my energy bills increasing. I complained but reliant could do nothing. I turned off everything from the panel and signed up to smarter meter Texas. Well the meter kept going center point. Said that there was nothing wrong with the meter. My bill for 32 days just me. And I don't cook at home. I don't have washer and dryer at home. I don't use the dishwasher and I have a fireplace. I very seldom use the heater. My hot water heater is low on 120 degrees. My bill came out to $300 for 32 days. I cannot pay them. They are price gouging me. So I will let them disconnect my lights because if I pay them they will just send me another much higher bill so I am done with them.

    13 people found this review helpful

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      Rated with 1 star
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      Verified Reviewer
      Original review: Jan. 15, 2020

      My son and self moved into our 2 bedroom 1 bathroom house (less than 800sq ft) at the beginning of 2019, and our landlord recommended as Reliant as "one of the cheapest energy providers". I naively and blindly called Reliant to set up service. I spoke to a rude and uninformed woman (and the manager who called me a week later about my complaint about this representative was also rude and unprofessional) who sounded like she was taking my call in the middle of a daycare. After trying to make me pay a 500$ NON REFUNDABLE deposit, she was able to "come up" with a 75$ non refundable deposit option with their "Free Nights" scam - I mean plan. She told me it would be 17 cents per kWh (because at the time my credit was on the lower side), and quickly made me sign their e-documents before I had a chance to really read their terms of service. So I finalized the paperwork, and established service to our new home.

      Firstly, a deposit because of lower credit should always be refundable if on time payments are made by the customer, which mine were always paid early. Secondly, I was quoted and told 17c/kWh, but it was actually 25 cents per kWh under the guise that my nights were free. Thirdly, low credit should never mean a higher kWh price, and that is straight up taking advantage of a single mom who had fallen on temporarily hard times.

      After I received our first month's bill of 200$ for our teeny tiny home, I was a little worried, but not terribly so...until I steadily watched our electric bill climb from 200, to 300, to over 400$ a month for our little home! We are energy efficient, but not according to Reliant's lying app. We have all brand new energy efficient windows, appliances, and LED light bulbs for every light fixture. We did laundry at night during our "free hours", and we kept the HVAC at 80 degrees in the summer and 60 degrees during the winter. We even had our water heater and HVAC serviced twice to see if we had any problems to create such high bills. We had the insulation and home checked for any areas that could be causing a draft. Everything was in working order.

      Since they had locked me into a 12 month contract with an early termination fee, we froze and sweat in the dark all year, just waiting for our sweet release from these con artists. Finally the day has come where we have been freed from their overpriced clutches, and now have a green energy provider who has cut our electricity bill to a third of what Reliant was charging us! And guess what? ZERO deposit. Stay far, far away from these deceptive, rude con artists. There a dozen other providers that are reliable, friendly and a third of the cost. I wish I had done my research sooner rather than later (and that is my own fault), but I am hoping by sharing my experience I can at least prevent some innocents from being taken advantage of by this mega corporation. I will never use Reliant again, and I will continue to warn every person I know and meet of their deceptive practices and ungodly pricing.

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      23 people found this review helpful
      Rated with 1 star
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      Verified Reviewer
      Original review: Dec. 25, 2019

      Like many of you here I was scammed by Reliant as well. It may not be the same thing as someone calling you trying to extort money from you do to some "crime" you unknowingly supposedly committed, but none-the-less a true corporate scam. Up until December of 2019 I had been a Reliant customer for 10+ years. Back in the day $.09/Kwh was a good deal and understanding that over the years a slight increase was to be expected we were relatively happy with what we were paying.

      Well, in December of 2017 I decided to switch over to the Average billing plan under the "now known misconception" that the plan would simply help level out my electricity charges between the higher and lower months. The way they sell it is that you have a more consistent monthly charge as the electricity use fluctuates. That couldn't be farther from the truth. Not only where the charges not consistent, they were becoming scary and we'd become anxious thinking about how high the next bill was going to be. I should have never made the switch.

      The only thing that was consistent about the "Average" excuse me, I mean "Deferred" billing, was the much higher monthly bill! Also like most of you I called and asked questions when I was surprised the increased charges only to have them explain some elaborate explanation obviously created by some former banker with a knack for screwing people over. Look, I'm a Sr. Software Engineer, if I can't understand it, then how the hell is someone who's not mathematically inclined going to understand it? And that's what they are "banking" on, pun intended.

      Ok so now that I'm done with my little rant, here are some numbers. I'll give a comparison between 2018 & 2019, in 2018 I was not on Deferred Billing, in 2019 I was. I'll also add that between the two years we did not have any major changes in the way we consumed electricity and did not change or replace any major appliances or air conditioning/heating. Now the numbers....

      Total Electricity Charges for the Year
      2018: $3,941.18
      2019: $6,451.91
      Diff: $2,510.73

      Incr: 63.70%

      Average Monthly Bill
      2018: $328.43
      2019: $537.66
      Diff: $209.23

      Incr: 63.70%

      The numbers speak for themselves. There is absolutely no reason that by joining a program to average out my monthly payments that my monthly payments would increase by 63.70%. I want to thank you if you've read this review and hopefully you read it before getting screwed over. If it helps one person avoid this corporate scam then writing it was more than just venting.


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      28 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Dec. 9, 2019

      I have been a customer of Reliant for many years, apparently not a valued one. I had signed up for the Average Billing to help budget monthly expenses. When I had had enough of paying $0.19/Kw, I decided to switch to another company. I received my final Reliant bill and it was over $850! I called and they said that I had a deferred balance and it was due since I cancelled my service. Where did the 'deferred' even come from!?! They explained that "true" average billing was called "Balanced Billing" and I was on "Average Billing" which accrues a deferred balance - What??? Needless to say, they would not work with me, I still owe the $850+ and am now looking for another provider.

      17 people found this review helpful
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      Rated with 1 star
      Verified Reviewer
      Original review: Aug. 30, 2019

      I cancelled my Reliant account after my 1-year contract because I moved and found a cheaper, better option. When I received my final bill in the mail I promptly paid it. A few weeks later I received a red letter from them saying I owe them $50 even though the account was already paid in full. When I called to inquire what the bill was for I was passed around and put on hold for over 45 minutes. The phone call was over an hour and they refused to remove the fees and even got combative over the phone indicating they were not at fault and I had to pay. Unprofessional, unreliable, and rude company. Will never use them again.

      21 people found this review helpful
      Rated with 1 star
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      Verified Reviewer Verified Buyer
      Original review: Aug. 25, 2019

      Left Reliant for 1 year due to their unfair rates with existing customers. Had the same problem with TXU, so I returned to Reliant in 12 months. Reliant refused to utilize previous account history to calculate average billing, despite stating on the website they use 11 months previous history plus current month's bill divided by 12. Their Customer Service staff and supervisors are either incapable or unwilling to perform basic math, and are unwilling, are incapable of articulating how the average billing is determined. They further refused to allow me to switch providers without penalty despite their failure to honor their own published policy.

      10 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Aug. 24, 2019

      I was a Reliant customer for one year switching from my previous energy provider. After three months the charges became extremely high and Reliant told me best to put me on a plan that will level out my monthly payments because I obviously didn't had a fixed plan so they charged me the highest rate possible. I used about 3000kw monthly and the bills were running as high as $450. After the contract was up I decided to leave and they billed me $580 for the last month - adding a "balance due from billing plan into it". I never had anything like this happen with any other energy provider.

      18 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Aug. 15, 2019

      A salesman came to my door and rang the bell. I have a sign up “No Sales”. So I thought it must be a neighbor. It was NOT. It was a Reliant salesman. My sign was gone. He tried to get me to change who sends my electric bill promising to remove the transmissions fees. I would not be changing companies, just changing who bills me. I asked for a brochure, he said no. I asked for a business card, he said no. As we were talking, I saw my doormat had been moved a little. I picked it up to straighten it out.... There was my sign. He had removed it and hide it under the doormat. These Reliant salesman will tell you anything to get the business. They need to be stopped!

      10 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Aug. 10, 2019

      I tried to switch from Reliant to Life Energy. However, Reliant put in a move-out order (which I was not doing nor said I was doing) which cancelled out the request for Life Energy. Now, I am just getting all the bills and fees (over $200) from being without a service provider (unknowingly) for 3-4 months timeframe. Reliant has admitted their part on this. They have provided unprofessional customer service during the whole ordeal and is not taking responsibility to help me recoup from this unfortunate circumstance. They do not seem to care about customers and have lost one for life.

      10 people found this review helpful
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      Reliant Energy author review by ConsumerAffairs

      Reliant is a child company of the larger Fortune 500 company NRG. They provide businesses of all sizes as well as residential customers with electricity throughout the state of Texas.

      • Rewards: Reliant offers rewards for customers who use their company, including airline miles, bill credits and more.

      • Extra services: Reliant offers clients a move center to help them set up their utilities in a new place when relocating.

      • Discount plans: Reliant offers discount plans for people who want better deals on their electricity bill, including promotions such as free nights and weekends.

      • Customer service: Reliant employs many employees, and their customer service can be inconsistent depending on who you talk to.

      • Cost: Reliant may charge more for electricity delivery than other companies in the state.

      by ConsumerAffairs Research Team

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      Reliant Energy Company Information

      Company Name:
      Reliant Energy
      1201 Fannin
      Postal Code:
      United States
      (866) 222-7100