Reliant Energy Reviews

I signed up for a Reliant Energy plan for a property I never moved into. I canceled the plan and provided the documents required under my agreement to support waiving the cancellation fee. Reliant continues to pursue me for that fee anyway. Reliant’s public policy says an early cancellation fee “may be avoided” with notice of a move and applicable supporting evidence. I followed the documentation process laid out for my situation. Based on how Reliant has handled my account, its cancellation terms feel meaningless: they tell customers how to seek a waiver, then keep demanding payment after the documents are submitted. The repeated contact has been relentless and unacceptable. Consumers should think twice before trusting Reliant’s cancellation promises. If Reliant believes I don’t qualify, it should explain exactly why under my contract instead of continuing to pursue the fee.

Bro do NOT switch your current electric company to these liars! Your bill will be exactly the same as your current bill if not more! Then they will lie and say as a courtesy they will remove any additional fees and they sure wont. You will log in there thinking you paid your fee and have a passed due balance and a disconnection notice!! Zero integrity with this company!!

I told them I was happy with my current service but they said it would be even cheaper, but it isn't. It's twice as much. I called to have them switch me back, they hung up on me, twice. They said they would pay the cancelation fee and didn't. Total liars.

They came to me to switch; I did not go to them!!! Don’t fall for their LIES LIES LIES. These people are nothing but straight-up LIARS. Do not get your electricity from Reliant. They say you will save money from your previous provider; that is a big fat LIE. My bill went up to twice the amount it was with my previous provider.

Absolutely horrendous experience on the desktop website, mobile website, and app. It glitches when you want to review previous bills and when you want to make payments. They aren't flexible with extensions when they're tools are not working. They will double withdraw your payments and send payment confirmation notices on screen even though they don't actually make withdrawals from your payment sources leading to confusion and double payments. Then when you try to talk to them via the chat feature, it has a two minute timeout feature causing you to start all over if you happen to get distracted with something else (LIKE BEING AT WORK AND SPEAKING TO YOUR BOSS). Technical errors, session timeout errors the instant you sign in, it locks itself into a cycle of refreshing the page similar to the lollypop of doom on an Apple computer. Fine if you plan to pay by paper check or phone call.

Website is horrible as is trying to pay on their app. I am so sorry I switched to them. As soon as my year is up I will drop them as fast as possible. How is it possible in the year 2026 to have a website that is so worthless?

I discovered that downsizing to a smaller living space did not result in cost savings because my monthly kilowatt hour (kWh) usage is 500, which is twice the rate charged to someone using 1,000 kWh. Additionally, a $40 surcharge was applied to my account without prior notification, despite the average charge being approximately $4 per month. When I terminated my service after the plan expiration, I received a bill indicating a balance of $700; however, I am unable to review the detailed bill because the account was closed. I now need to dispute the cancellation fee, which I believe I was unfairly charged.

This company got a horrible service for customer service. I transferred to TXU energy on June17, 2026 and I paid for final bill. However Reliant still send me a bill for reliant surge protection, It cost me another$63.00 more. It was a bad service.

Unfortunately, there isn't an option to set up your own payment arrangements on the Reliant app. You have to call their customer service department to do so, and while most of their representatives are courteous and knowledgeable, some are neither. I attempted to set up a payment arrangement today, but the girl I spoke with wasn't familiar with their policies or software, and you know what they say about common sense not being common these days. She proved it. I was trying to pay a little more than the minimum required and she clearly wasn't listening to what I was explaining to her, regarding the amount I wanted to apply to my past due amount and she ran my card for more than twice the amount I wanted to pay. Then she started looping when I pointed out her mistake.

Reliant is a dishonest company. They lie about rates and get you to switch to them. Then they charge over $100 a month higher rates. Customer service is horrible and they do not have a clue. Then they want $395.00 to cancel your service. This company should be investigated.

I was very disappointed with my experience trying to establish residential electric service with Reliant Energy. The process was unnecessarily difficult, and I received unclear information and inadequate assistance in resolving the issues. After several attempts, I ultimately canceled my service request and chose another energy provider. Unfortunately, Reliant’s customer service experience cost them my business.

"Extremely frustrated with this company. I tried to make a payment online, but the website kept putting me in an infinite loop. It is ridiculous that a billion-dollar company cannot set up a basic, functioning website. Do you want my payments or not? I was forced to call in just to pay my bill, which is a massive inconvenience. They certainly do not make it easy to pay."

I have been a Reliant customer for six years and have maintained a consistent payment history without paying my bill late. Unfortunately, my recent experience has completely changed how I feel about continuing to do business with this company. This month, I submitted an online payment extension for a past-due balance of $292.10, due August 24, 2026. I contacted customer service to request just four additional days, until August 28, when I receive my paycheck. I explained my situation and my long-standing payment history, but both the representative and his supervisor told me they could not extend the arrangement because I already had an extension on the account. I was advised that the extension would end at midnight and a disconnection notice would then generate.

Went to use my Amazon Gift card I received from Reliant Energy Rewards, and Amazon advised that the card had been used. I understand that this is a common issue. I tried contacting them over 6 times to date and have never gotten the courtesy of a response. We will be changing providers at the end of the contract term. Reliant should not have a rewards program if they can’t run it properly and can’t be bothered to support it when there are issues.

Avoid Reliant Energy at all costs. I called to set up new service, submitted my lease agreement and ID for verification, and paid the $99 deposit. Their customer service was completely awful—I was repeatedly hung up on, promised same-day power activation, and forced to escalate through multiple supervisors just to get answers. After jumping through all their hoops and taking my money, they casually informed me I would be left without electricity for 2 to 3 days. Completely incompetent and unreliable. Take your business elsewhere.

Never really had any issues with billing or customer service after 24 years but when I tried to get additional service for a second home, I was told I needed two forms of ID. A Texas driver's license was not enough, even after them thanking me for being a long-time customer.

I have been with Reliant energy for seven years, never missed a payment (autopay) until I lost / replaced my debit card. I provided Reliant my new card info a few weeks later, which apparently did not get saved in their system. This resulted in one missed payment. Instead of notifying me of the issue, their system locked my account and I received a disconnection notice.

First of all I wouldn't even give them a 1star. I want to say that I was a customer with this company since 2021 due to my previous provider going out of service, I was happy with the First Choice Power. When my plan was moved with Reliant Energy it was at 13¢ then after that contract was over it jumped to 15¢ and then slowly increased to 21¢ as of present date. After many years of getting overcharged due to apparently what they claimed was AEP raising the energy cost. I had enough of paying $400 light bills every month not even reaching the 2,000kwh. So I decided to call Choose Texas Power & found a better provider with 14¢. So now that they no longer had me as a customer a supervisor decided to reach out on 7/27/26 and buy me back in at 13¢.

This Reliant Energy does not deserve to get 1 star also. I would not recommend to anyone. I regret to be the part of reliant more than 5 year because they have been charging a extra bill. When the contract ends and I choose the different energy, they charge me a unexpected high bill more than a double of my monthly average bill that I had been paying. Think twice before switching into reliant plan.

I am a client of 12 years. I have been paying double for electricity for at least 9 of those years. My son called to get a renewal contract with a better price. The agent, Marion, was very helpful. She convinced my son and me that a 1 year term at a certain rate was the best price available. However, most companies will also credit you for the past 1-2 months, in order to keep you from leaving. We were getting information about better prices in the marketplace, so I wanted to give Reliant a chance to at least give me a small credit in order to keep my business. Marion had to transfer me to a supervisor to ask for the credit. The supervisor refused to offer anything more. (I've been paying more than DOUBLE for 9 years!)

The worse company. They are charging unbelievably high prices and the power is ALWAYS going out. When we talk to customer service, they are always too aggressive. And most times, not nice. It's almost worth paying to cancel and going to a different company. This is the only state that I have ever lived in that the electric companies charge a delivery fee on top of the bill. In the city of Paterson NJ, we only paid 60 to 80 dollars a month and no delivery charge. In the summer, it never went above 80$. Here... It is about 230$ per month!! Wtf?!?! Get over yourselves! We are on a fixed income. My husband is 65 and I am disabled. We can't afford this every month. Reliant is horrible.

Updated on 08/06/2026: Still giving a 1-star review due to lack of accountability and refusal to accommodate. My account was just reinstated after being closed without my authorization (for the second time, by the way) and instead of receiving a bill, I received a disconnection notice which indicates that the balance must be paid by a certain date, which is three days before payday. So I called customer service and got Chantal on the phone. I explained the situation to Chantal, and she told me that the only extension available for my account was a deferred payment plan of which I would have to pay half of the total balance by the due date they are asking for. Obviously, I wasn’t satisfied with this because after being inconvenienced twice by Reliant, the LEAST that they can do is accommodate what I’m asking for.

We had a power outage in Houston today. Dena for the Power Outage Dept was very rude and unprofessional. She did not answer my questions and refused to transfer me to a supervisor as a I requested. Julio, a Supervisor in Guatemala did not send me a customer survey to rate the service as I requested. I have had Reliant for 8 years. They are just awful! Recently, they require for customers to provide private info to verify accounts. I cannot recommend them!

Customer service are a bunch of liars!! They tell you one thing and the other says another. The late fees are outrageous! No customer loyalty. I get paid monthly so it's more convenient for me as a single mother to change the due date so I won't be paying nearly $50 in late charges and fees. One representative told me as long as I called on the day of to extend, I wouldn't be charged a late fee. That was a lie! To get out of my contract would be $350!!

Bar none the most expensive and worst company yet. Was in store when a girl approached me and signed me up within 2 minutes saying she was going to pick up my grocery bill. Big lie. I got out asap with a 295 cancellation fee.

Reliant double charged me and when double charge was disputed they charged me a 25.00 fee for their mistake. Spent hours on the phone. Had to get PUC Involved and it still shows up as ding against me???? I have had service with them over 290 months. Never late. Nobody knows how to fix their mistake???, Cannot talk to anybody in charge. I'm on Social Security now and had to wait weeks to get my own money that they took in a blink of eye.

Slow worst overpriced service ever. Been with them 5 years and they have zero customer loyalty. Been on hold for over an hour with power outage and on oxygen. Ridiculous. Switching asap. Do better RELIANT. You are not reliable.

Absolutely atrocious company. I called customer service about 10 times, each time a representative would assure me I’ve paid my final bill and would not be contacted again, yet I would be continuously harassed by emails and mail from reliant about this charge I ALREADY PAID. Customer service would assure me that I would not hear from them again, would say we removed the charge, we removed email and phone contact, yet I would be continuously harassed. This is a SCAMMY COMPANY and will never leave you alone if they feel like they need MORE OF YOUR MONEY. I had sold this property and moved from Texas YEARS AGO and they would not leave me alone. Do your best to find any other company, and hopefully they won’t have call centers from India either.

Been with this company for 5 years!! Changed / auto-renewed my contract with 2 year minimum term and penalty of $295. I moved and they demanded $295 early termination fees. I called them. Explained them that I have been with them for 5 years!!! And this was auto-renewed without my consent. THEY SENT TO CREDIT REPORTING AGENCIES. AND ARE HARASSING ME NOW FOR $295. I don't want to pay for what I don't own!! Was good but recently they resorted to scamming and billing fraud due to customer decline.!! Be very careful. Find out if Tesla Energy is in your area and sign up. More peaceful and no sneaky middlemen frauds.

Horrible service. They lie..... Always say things they never do.... Those on the line do not speak English..... Stay away....FAR AWAY.

I am an older individual. My experience with Reliant is the best experience I have had in a lifetime. They are awesome. Painless payment system by phone. Talk to humans if any questions. You are pissing into a Texas wind to use anyone else. Reliant is unbeatable.

Terrible, is the only way I can describe their service quality. They are a scam, charges discrepancies, poor customer service and lack of accountability. All of this entails the values at Reliant Energy. If moving to Texas, don’t get scam.

DO NOT TRUST THEM!!! a customer of 11 years always paid my bill on time. I recently switched providers because their rates were so much better now they’re trying to say I owe $1000 because I was on an average billing plan that I never signed up for.. on top of the $350 a month I’ve been paying all of this time that’s fine. I’m tired of arguing with them. I told them I would pay it but they won’t take payments. They want me to just pull $1000 out of the Air or they’re going to send it to collections that is the most crappy customer service I have ever encountered.!!

He promised I would save and NO I’m paying even more 😑. Terrible service too. No one speaks English.

If I could give no stars, I would. DO NOT SIGN UP WITH ANY PLANS FROM RELIANT, FALSE ADVERTISEMENT!! I signed up with a plan that was supposed to be .20 cents KWH and free weekends. In actuality, they charge you higher rate than what's discussed when you sign up, which was .27 kWh. They basically making you pay more and falsely advertising you will have free weekends. Falsely advertising on kWh, stating no delivery charge and free weekends. All lies! When I called customer service after seeing my first bill, the manager couldn't explain why the rate increased but asked me not to terminate services.

Reliant Energy has been around a long time and we have had them as our electric provider for many years. After today, I will NEVER recommend them and will never use them again. I signed up 24 hours ago with a new contract with them. I found a better price somewhere else and wanted to go back and cancel my contract 26 hours later. They would not allow me to cancel saying that the new contract was in effect. Where is my 3 business days rescission?

Reliant Energy is one of the most unprofessional companies I’ve dealt with. I called to confirm my contract end date and was told May 2, but they turned my power off early on April 11 like it didn’t matter. No warning, no accountability—just left me dealing with the consequences. Their customer service is a joke. Every single call results in different answers, wrong information, and zero solutions. No one knows what they’re doing, and they clearly don’t care about their customers. Now my account is all messed up, possibly switched out of my name without my permission, and I’m stuck trying to fix THEIR mistake. Completely unacceptable.

The worse company I’ve ever been with! I am charged for days I am not even home (nor in the United States), and when I call to inquire, no one can explain why. I had to reverify who I am after being on hold for over 15 mins just to be transferred to a supervisor who asked me to reverify and wasn’t told the issue. He offered to transfer me to another supervisor because he didn’t know the answer to my question which I have recorded. Rates are extremely high and the workers are rude and seem to hate working there. You can tell by the way they answer the phone and I’m never rude because I understand my bill is not the fault of the workers.

Reliant is a good electric company. I have no complaints against them. But they will offer this home warranty on your electrical. That’s the problem I have. I’ve been paying for the home warranty for the electrical since 2024. I’ve got a few plugs that do not work in my house. When I called up the home warranty. About putting in a claim to have the plugs that don’t work anymore fixed. They refuse to do a claim and they refuse to send someone out. So I called Reliant today and I canceled the home warranty on the electrical.

Don't go on average billing. I did, decided to discontinue and all of a sudden I owe them $164. You tell me why they would allow anyone to get that far behind when I paid them exactly what they asked for on auto pay.