Reliant Energy

Reliant Energy


 2.4/5 (378 reviews)

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Overall Rating2.4 out of 5
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About Reliant Energy

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Reliant Energy Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: April 27, 2023

Been with Reliant for YEARS...Had the free weekends and changed to free nights...MAN WHAT A MISTAKE!!! BIG MISTAKE!!!! HUGE!!! I work from 7 to 4:30. 4:45 I'm at the gym. Get home around 6. Cook, (mind you it's April and it's still cool here in)...Don't run anything except maybe the stove. Don't watch TV. Nothing is on...Then at 8 when the electricity is free I wash clothes, dry clothes, run dishwasher, etc. 6:30 turn everything OFF. Got my bill and it was $160 freaking DOLLARS. Reliant will screw you without any foreplay!!!! When my contract is over, IF I CAN WAIT THAT DANG LONG...I'M GOING TO CHAMPION. RELIANT IS MONEY HUNGRY... DON'T BELIEVE IT'S A GOOD DEAL! You're dealing with the DEVIL!

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 14, 2023

Stay away from this company, Salespersons lie. You won't find out about the lies until after your cancellation 3 days are over, then they can hit you with a cancellation fee of $350. I was told my credit of $365 would be transferred to them from the old company, a huge lie. They are despicable liars. Do not believe a word they say. They lied about several things, the amount of the cancellation fee to the cost per kW.

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    Rated with 5 stars
    Verified Reviewer
    Original review: March 29, 2023

    Reliant Energy is a company that I can highly recommend for its exceptional service and dedication to their customers. I recently had the opportunity to use their air conditioning repair services in San Diego and was impressed with their professionalism and efficiency. Their website, ** I found all the information I needed about their services, pricing, and contact details. The website also provided valuable insights and tips on how to maintain and prolong the life of my air conditioning unit.

    When I reached out to Reliant Energy for assistance, their customer service was prompt, courteous, and informative. The technician who arrived at my home was knowledgeable and experienced in his field. He quickly diagnosed the problem with my air conditioner and explained the steps needed to fix it. The repair was done efficiently, and the technician took the time to explain to me what had been done and how to prevent future issues. The cost of the repair was also reasonable and within my budget. Overall, I am extremely satisfied with Reliant Energy's air conditioning repair services and would recommend them to anyone in need of reliable and trustworthy HVAC repair services. Their website is a great resource for anyone looking for HVAC services in San Diego, and their customer service is second to none.

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    Rated with 1 star
    Verified Reviewer
    Original review: March 8, 2023

    Please do not use their services unless you want to give them your whole full time paycheck each month. When you finally leave they will charge you another arm and leg plus your partner’s extremities as well.

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 3, 2023

    I have been with this Reliant Energy company believing that it was a good company despite their sudden high charges. When I started with them they were doing fine until lately they have been so wicked giving me high bills. When I then mention that I was leaving they refuse to give me my refund. And still billed me a heavy bill to pay. Please stay away from this useless company. They are criminals.

    8 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 8, 2023

    We used to be with Reliant for more than 20 years, but then we got solar panels. Reliant would love to have your solar energy. Why? Because it's easy money for them and not for you. Whatever you do, if you have solar panels don't even consider Reliant.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 18, 2023

    This company is pure robbery! Apart from the cancellation fees I understand. However, I've had Reliant for 2 and half months and canceled going into my third month. Beware of this company because my bills put together are a total of $1,000.00! Like who uses that much energy in a 1bd 585 sq ft apartment!? I suggest finding other companies because you will have to sell your soul just to pay your bills. RUN AWAY FAR AWAY BECAUSE IT IS NOT WORTH IT! I am totally dissatisfied and just shocked at how expensive this company is. It's like throwing your money away. So expensive and then the audacity to even charge a cancellation fee is a slap in the face. I regret signing up with this company. Learn from my mistakes.

    11 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 17, 2023

    In August 2022, I had solar panels installed. The meter was switched to be able to read the solar power I am creating and using. However, Reliant charged me almost $800, because somehow the new meter said I used 1600 kwh in one day. It took months for this to be resolved. I called several times to explain the issue and not once did someone say the 100% Solar plan I was on, was not for people with solar panels. Finally, someone switched me to the Solar Department and got me on the Buyback plan. No rollover plan. So you can't keep what you make. Furthermore, Reliant states they cannot back credit me for all the power I had been generating and possibly using because I wasn't on the correct plan. Needless to say, I am switching.

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 7, 2023

    My bill had been due on the 8th for as long as I can remember. Today the 6th I went to pay my bill and they tell me it’s LATE and I will be paying a Late fee of 5% on $400!! I am never late, what a Joke!! They are crooked and once our contract is up we will be finding something else!

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 29, 2022

    Reliant Energy has the worst customer service. Today I tried to pay my bill with a representative. Well, the payment was trying to go through the representative told me that they are having issues with their system and it was taking too long for the payment to post so he needed me to call back later. Before we disconnected the call I checked my bank account and it appeared that Reliant Energy had taken five payments out of my account at once causing me to go negative of almost $600 in my account, they took almost $1,000 out.

    After this, I was told by the representative that unfortunately there was nothing that they could do and that I would need to call my bank to see what could be done. That first of all was ridiculous to even say. I call my bank and was told that they could handle the situation immediately all they needed was a letter from Reliant stating that four of the five payments were erroneous. I spent from 9:30 am to 2:30 pm trying to get Reliant Energy just to send my bank the leather and they kept telling me that is not in their practice to do, even though it was completely their fault.

    I was told that unfortunately that the situation could not be properly handled until January 18th which makes no sense to me. I told them that my rent payment and other bills that were to be automatically paid starting tomorrow or to be coming out and I was going to incur non-sufficient funds fees from my bank and late payments from my other bill collectors. They said unfortunately they would not be able to help me with any fees incurred and even though it is their fault. I spoke to so many Reliant representatives that I lost count. I literally cannot believe that I'm sitting here dealing with this right now. What type of business practice is this?

    11 people found this review helpful
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    Reliant Energy author review by ConsumerAffairs Research Team

    Reliant is a child company of the larger Fortune 500 company NRG. They provide businesses of all sizes as well as residential customers with electricity throughout the state of Texas.

    • Rewards: Reliant offers rewards for customers who use their company, including airline miles, bill credits and more.

    • Extra services: Reliant offers clients a move center to help them set up their utilities in a new place when relocating.

    • Discount plans: Reliant offers discount plans for people who want better deals on their electricity bill, including promotions such as free nights and weekends.

    • Customer service: Reliant employs many employees, and their customer service can be inconsistent depending on who you talk to.

    • Cost: Reliant may charge more for electricity delivery than other companies in the state.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Reliant Energy Company Information

    Company Name:
    Reliant Energy
    1201 Fannin
    Postal Code:
    United States