TXU Energy Reviews

Great service and fast reply. I had my problem solved very fast no other company have moved so fast. Every concern I had was addressed and solved. Most companies you have to wait a long time or have a hard time contacting support. Highly recommended.

Very satisfied with the representative who assist me today. TXU is the best energy company. I would totally recommend family and friends TXU Energy. Representative was able to help me regarding the increase I had and switched me to a better plan.

Elvis was a great help in getting me set up with my new service. He was fast and efficient and I appreciate his recommendations. I will recommend this service to my friends as it was fast and easy. Thanks again!

Very poor management and electric bill higher than normal. I was a customer when live an apartment. TXU charge out site apartment community electric charge which is normal than 6 times and I cut off 3 month some unusual bill which has no prove and I move other services company. TXU put in Experian zero dollar collection and down 53 points. TXU energy has fraud and identity theft relation with debit collection with Experian. Other hand Experian id the one of fraud and poor rating identity theft company use for suffer the user.

I made a HUGE mistake by recommending TXU Energy to my friend, and now that I’ve seen the bill, I’m absolutely SHOCKED! There’s nothing I can do now except feel embarrassed that I recommended this company. I’m sharing my bad experience so that NO ONE, under ANY circumstances, ever uses this company! I’m currently a subscriber, but I want to CANCEL my subscription ASAP, because now I realize how badly we’ve been taken advantage of!

Horrible experience. The company said they would only help to adjust our bill if we chose to resign with them. Very rude. It is also hard to get ahold of anyone. Even the automated system threatens a convenience fee if we speak to an actual person! TXU is horrible.

I tried to review my bill, and the agent in the chat room assisted me in reviewing it. Could you propose something that can help me save? it was a great experience. The agent had great customer service.

I had moved to a new address told them I needed to transfer my light that same day and they never told me the new address I was moving to didn't have a meter so I called them back and they keep pushing back the dates on them. Remind you I did call TNMP and they told me that my light company needs to request it for them to come put a meter out here and all I do I keep getting the run around I have been with TXU for 3 years. I guess now it's time to sue them cause they don't want to do their jobs. They need more ** people who can understand English.

I have been with TXU since 2014 in a 2300 sq ft house I rent. In 2014, there were three of us in the house; myself and my two young adult sons who had computers, TV's game consoles and so on that seemed to be running 24hrs/ day! LOL! The house is 100% electric everything and has two a/c units, one for downstairs and one for upstairs, with programmable thermostats. During the summer in the early years, a/c set to 73 in summer and heat to 72 (I kept mine downstairs to 65 as I like to sleep cold).

I've been with TXU Energy for over three years now, and I couldn’t be happier with the service. When I first signed up, the representative "ELVIS **" helped me choose a plan that fit my usage patterns and explained everything clearly — no surprises on my bill!

Just worked with Paula G.to set up new service at our new house which we close on 4/25. Already a current customer of TXU and adding this new service was easy. Need to keep my current service for ~1 month after the start of the new service.

Silvia M did an amazing job! It was really easy to complete the process. I had a lot of help from her. She was very understanding and patient. Awesome first time experience with them. I hope that they have as many employees like SILVIA. <3

TXU COMMITS HIGHWAY ROBBERY AND FRAUD. I am a home owner. My home was rented to tenants for the past year. The tenants were evicted with also, apparently an unpaid balance of $1389.30 to TXU. TXU placed a switch hold on my property which denied me the ability to get power in my name. I provided proof of ownership, I proved to my new provider and Oncor that the unpaid balance was not mine and I am the new occupant. 9 days later, after I moved back in, TXU denied the switch hold release. They shut off power, leaving me 7 months pregnant with my 2 young children and a freezer full of breastmilk without power all day. My new provider was unable to get them to release the hold. I was forced to pay $1389.30 of someone else's bill to restore power and even have the hold released so I can now hope to finally get power in my name.

I transferred my service and Eunice helped me in a quick fashion. I was able to get everything done is a timely manner. She was able to keep my goal in her line of sight and I was able to express concerns I had.

FANTASTIC and thorough service transfer done by PAULA **.... Made it painless. Thought the process would be more complicated but my contract was reviewed, transfer completed and little or actually a short period of time

Horrible! Make up tons of lies! And unreal charges! Ask for deposit when you already paid the late fees. Bill won't change even if you disconnect everything and do not have appliances, every thing is unplugged and bill stayed the same and give you a million excuses! Say the rates fluctuate with the market!?? WTH?? Get ready to get ripped off one way or another!

I did my contract using the chat service. It was very helpful and efficient. Paula did a great job, did my contract in less than 15 minutes. She explained electricity rates and was very polite. Thank you!!!

If I wanted elec. co from Central America, I would move to central america. How about a proficient English speaking representative in the United States, that's right, where my service is, where I send my payments, come you dufases....

Silvia M helped me choose a plan. She was very patient and answered all of my questions! 5 stars. I had a lot of questions and she was able to get the best plan for my needs. This is what customer service is about. Also good seller.

I would not recommend TXU to anyone after my latest experience with them. My account was supposed to be closed on 1/26, because my ex-wife was taking over the family house and requested to transfer the service. She selected another (probably better) provider and TXU rejected the transfer without contacting me. Today, 2/18, I received a bill for $350.00 for the period the account should have been closed and they refused to own their mistake. Never using them again!

Absolutely would not recommend, and if you are an existing customer do not sign up for autopay. The scam like so many other companies do as well is hit you with “miscellaneous charges” that they make up and bill you for without saying. Since you signed up for autopay they say you “agreed” to it. $580 extra was charged to my account under this and they said "oh it’s what we saved you on average every month“ for a program we have no record of you signing up for.

Excellent customer service. I really got tired of my other energy provider, so I wanted to swap ASAP. Reached out and they got me switched over within a couple hours. Allan was a perfect agent and helped me through the entire process

The online chat was able to set up my service quickly and with no issues. Very helpful and understood my issues. The agent was polite and easy to understand. He was able to take care of what I needed with no problems.

Allan C. did an outstanding job of walking me through which plan was best for my needs. He also did an exceptional job of helping me with the connection of one address with the disconnection of another. I can only picture him on the other side of the chat box smiling from ear to ear knowing that he helped me. Thank you Allan!

Excellent customer service, great plans and very patient and answered all my questions/ offered and explained all the services and recommended the best one to fit my needs. Will definitely recommend to friends and family.

They cheat you. They said something else. They charge you too much.I made a biggest mistake in my life to choose TXU. I was paying less to Ambit Energy. Around $500. Now TXU charge me $900 which is too much. Never choose TXU.

Allan was a big help. He answered all my questions and helped me find the best electric plan to fit my budget. I was able to get everything set up and ready for my move. I would highly recommend TXU Energy to anyone looking for services.

TXU Energy customer services provide a great experience. You can get electricity from hundreds of different companies, but TXU makes a difference with the privileges it offers to its customers. Billing options that vary according to your needs and customer service that you can easily reach when needed are great luxuries today.

The experience I had was excellent and very helpful. I needed to make arrangement to pay this month bill and I was able to do it online because I am disable. I wanted to see if there were a better plan and I was assisted with that plan, which will save me $330 a month. It was a good feeling.

Buyer beware!!! You think you are paying the price per the plan you signed up for, but if you have free nights, they charge $0.10 more for regular hours. Not sure how TXU is allowed to get away with this scam, but they are. No honest answers from customer service that make sense, so please make sure you ask the right questions before signing up, as in, "are you going to upcharge me thinking I will not catch it on my bill?".