TXU Energy Reviews

Buyer beware!!! You think you are paying the price per the plan you signed up for, but if you have free nights, they charge $0.10 more for regular hours. Not sure how TXU is allowed to get away with this scam, but they are. No honest answers from customer service that make sense, so please make sure you ask the right questions before signing up, as in, "are you going to upcharge me thinking I will not catch it on my bill?".

I spoke with Cristobal **, they helped me with the process of transferring my services to a new home. Made it quick and easy. There was no hassle. Took about 10 minutes if not less. Exceptional job today, thank you TXU! Been with them 2 years and will continue to be a customer!

Allan ** was incredibly helpful in setting up my electric plan for my apartment. I wasn't able to find my apartment in the search options on the TXU site, so Allan contacted my leasing office for me to acquire the missing information I needed. Then we finished out the enrollment process.

Chat agent was very helpful, and answered questions. Renewal of contract was quickly done. However, I was somewhat disappointed that she did not pick the lowest cost plan at first. I had to tell her about it. Also, the website did not display this plan when I first clicked on "renew now". I had to search for it myself.

Allan C was very responsive to my questions and chose a plan that he highly recommended. I hope I save money on my new plan. I have been a loyal customer for over 25 years and I hope that I continue to get the best rate possible.

I am a long time customer of TXU Energy and I asked to have a better rate plan suggested. I was given a couple of options and chose a new plan. It should save money on my monthly bill. I like the ability to make the changes online without having to speak to anyone other than an online chat.

I just had the best customer service experience of 2024!!! I needed an avg monthly bill amount for two houses. I spoke Richard #**. He was very professional, thorough, knowledgeable and kind. TXU 4 Life.

Customer service representative was very easy to work with and quick with responses. He was also attentive to my specific needs as someone from out of town who is renting an apartment. Highly recommend.

Worst company ever, their prices and fees are outrageous, they basically charge whatever the hell they want to screw you over, my last bill was $900, it was not late or anything, the month before I had to pay $400...I called to try to figure out why went up like that, they just said that is what it is, pay or get disconnected...I switch companies right away, not paying $900.

It is time to renew our electric service contract and did not like the previous provider we have had for 3 years. So I went with TXU Energy this time. Alan C. helped me via online chat and it was a breeze to get a new account, also getting very helpful info from Alan. If this plan is as good as Alan was with his customer service to me, it is going to be a wonderful thing. He was very professional and helpful and considerate. Thank for the great rates, a great welcome bonus and your service.

I had a question about updating my plan and Allan C was very helpful and got my answers quick and professionally. I had a pleasant experience and I am planning to continue to use TXU Energy for my needs.

Allan C. was a fantastic customer service agent who assisted me throughout the entire renewal process. He carefully reviewed my account and provided excellent services to help me find the right plan. He was quick, efficient, and extremely helpful. I couldn't have asked for better service. I highly recommend this TXU team agent.

I was just assisted in selecting a new plan via chat by CRISTOBAL **. She was very polite, patient, and well-spoken. The 1st guy I got avoided answering my question about the All kWh on the EFL three times. I don't know if he was new or lazy, but I was very frustrated. Thankfully, I tried again. Cristobal was very knowledgeable, and she saved me from making a grave mistake that would have cost me hundreds of extra dollars. Please tell her what a great job she is doing. Thank you.

I have been a TXU energy member for the past 6 years and I every time it is time to renew my plan I am assisted by the best customer service representatives. They go above and beyond looking for the best plan that suits my electricity needs.

This was a very easy and helpful process to renew my energy contract. The chat provider was very knowledgeable and helpful. I would recommend TXU to my friends and family. I did not know they offered a way to get a home appliance warranty.

TXU's customer service is rude. I can barely understand what they are saying and when I ask them to repeat what they said, they get an attitude. I work with people from all over the world and never had a problem understanding anyone with accents, but this is different because the people that work for TXU do not know what being polite is. For how much I pay for electricity one would think they would have excellent customer service, but they don't. I will be looking for a different provider.

I changed energy companies after months of confusion with what plan/rate I was on and the insane amount of money I was paying for my new house which was much smaller than previously and supposedly more energy efficient. Needless to say, the process with TXU was flawless. The person assisting me was very knowledgeable and helpful. Needless to say, I switched and very happy with my new service!

My daughter has TXU and let me just say she’s in a 1 bed apt and her bill has been $300 a month, she has a disabled child on a breathing machine and our ** tribe has been paying her electric. TXU has a horrible intake dept, the tribe sends the payment out and it takes TXU 21-30 days to process the check and place it on the account. It shouldn’t even take that long so she has to call every month to make sure they help her with an extension so that THEY CAN GET THEIR STUFF TOGETHER AND PLACE THE MONEY ON THE ACCOUNT!! With that being said the representatives all told my daughter she has to pay $100 for an extension because their team takes 21-30 days to process a check from an agency to my account. This company doesn’t care at all that there’s a child on a breathing machine. We will be changing companies as soon as they get paid off.

Selecting an electricity plan in Texas is not a simple straightforward process. With dozens of companies offering many plans, choosing the right one is very time-consuming. TXU offers a live agent to assist customers. However, too much info makes selecting a plan a frustrating exercise. With two years of service from TXU, I was hoping for a better analysis of past usage and a customized solution for my specific case. I would suggest that they employ AI Bots to clearly state offers logically and concisely that could be handed off to live agents only if needed.

I am very satisfied with the chat-based conversation with a TXU agent. He went through my usage details, answered my questions, and finally provided me with a product that fits best to my usage habit. TXU has great customer service.

This company is a ripped off. Don't purchase Night and Day plan. I moved out of my house and shut off all HVAC but still got charge over $200 per month for day energy usage. I called TXU multiple time to complain but got do nothing and send the bill to my old address. Two months later they reported my bill to credit report. My credit was excellent over 800 score and brought down to 600. I called them and they tricked me to pay off the balance and write me a letter but they never did. My credit is now damaged and prevent me to obtain the mortgage at excellent rate. HORRIBLE COMPANY... My suggestion, never gave them your social security. I suggest you create an llc and EIN number and give them that number. Their executive office is another especially the rep name Nikia and her extension **. She promised to review and call back next day and never did.

I asked question in live chat about programs, and spoke to Ricardo, who was very helpful and knowledgeable about their products. The whole experience was pleasant, for a change, when it comes to such services. We were able to get the product we wanted and it was an easy process.

I hate the service. You can NEVER actually speak to someone and when you finally get someone on the phone you might as well have spoken to the automated system. I hate it. It is aggravating that you cannot just simply call a number and speak to someone. All the promos and things offered quickly disappear. I Just wish there was another option.

I had a very pleasant experience with a very professional representative: Cristobal on chat. He provided me with straightforward information and we discussed options also. I went with his suggestion considering costs and length of contract, with a locked in rate. So I am pleased with his assistance and did not feel pressured to 'select a specific plan only', but rather a thoughtful discussion with numbers/data and costs.

Man let me tell you… my wife had ran into a rep at Walmart and told her a bunch of lies. Quite foolish she may be she signed up. (Argument of course) Next thing you know 3 days later I get to termination fee from my current provider. I called and said this was a mistake but they kept saying how good the plan was. 1 month later and my first bill was $1000. They said they gave me free nights but what it was was a free scam. Don’t do it.

Amazing customer service providing lightning fast resolutions. Was able to engage in a chat session to end contract due to moving out of a covered area and have the termination fee waived. Thank you TXU!

Ricardo was so professional and helpful. He took the time to explain and didn't rush me or make me feel I had to make a decision in a hurry. Very professional. Keep up the hard work. All 10's. Thanks TXU and especially Ricardo. Give him a raise.

This company has great customer service! They helped me map out the best plan for me and compared rates with other companies to make sure I was getting the best deal. Definitely recommend them to anyone looking

The experience was 1st Class - very well organized - we negotiated a successful agreement -and I am continuing on as a TXU customer - - the New plan should save me about 15% on my energy bill next year!

Chat feature worked great. I was able to find a plan that suits me that I did not see online. The agent was able to pull up my current usage since I am already a customer and make a recommendation to lower my monthly bill.

Customer service is a joke. All I need is to have my account transferred out of my partner's name and into mine. That's all. The ridiculous emails, incomprehendable phone calls, and lack of any movement over weeks of attempts shows indicates that TXU has outsourced customers' service and could care less about helping their customers! Not to mention the opaque nature of the emails coming from customer service that have very little to tie them to TXU, so they look, sound, and feel like a phishing expedition and are hard to trust. Time to start looking into alternatives... These folks have taken their eye off the ball and forgotten where their revenue comes from! Confidence lost!

I used a Super Saver TXU energy plan for my small apartment in Dallas. During my time there, I had no issues with service and billing was simple. I had to cancel my plan early and it was very easy to do so. I would recommend this company!

Was looking to update my plan and Allan C was really helpful with the online chat. Allan provided the information and resources needed to make the best decision for my account. Never felt pressured to make a decision and felt that all information was provided to make the best decision.

Chatted with Allan C. to help me get signed up when I was having issues signing up online. He was great, offered me all discounts and made it a breeze! He was a delight to deal with, didn't ask me the same question over and over, and made the process seamless.

We were needing to re-establish an energy provider for our property, and we were able to connect with a TXU representative quickly to have this fixed. The process was easy and efficient. 10/10 experience and customer service.

I used the chat feature to renew my TXU energy plan. I was connected to an agent instantly. The agent who connected me was CRISTOBAL **. He was clear/transparent and timely. Our chat ended with me having a more positive review of TXU energy than I had previously.

TXUs disrespectful auto-pay policy is the reason I am leaving them after 6 years. My card was compromised and subsequently deactivated, the next day TXU tried to submit an auto payment and it didn't go through. They sent me an email saying the auto pay failed and they will charge me $25 extra on my next bill. No warning, no grace period like YouTube did, just you owe us more money because the computer couldn't collect your payment on our time frame. My contact ends in 2 weeks, I was going to renew but have decided to leave due to this disrespectful behavior.

Allan was very helpful in helping me set up my electricity. The service was phenomenal and I would recommend that everyone use TXU Energy. Allan helped me search for the best options for my needs and was very nice overall.

Best online customer service chat! Painless transaction! I wish more companies offered this type of service. I hate to talk on the phone, I prefer text or online chat. TXU, you left me speechless! Thank you!

I've been with TXU for 14 years. I've always had a good experience and they've always helped me with different plans that work for me and my budget. Their customer service is always good. Never had an issue.

Ricardo helped me and showed me an even better plan than I had picked. TXU and their customer service reps are great and Ricardo exemplified that today!! I have always received great service. However, some of those fly by night places might offer lower rates, but when they have received those 10000 dollar bills mine went up 20 bucks. That's why I have been a TXU customer for 20 plus years!!

Allan C was great with solving my doubts and giving all the information. Really appreciate his effort and help. He gave me a detailed picture of the plan and also offered a promo to make sure the plan suits the best with my needs.

Using the chat screen was easy and fast. The representative was very helpful and looked out for my best interest in regards to my energy usage. He was knowledgeable and was able to get me the plan that was best for me and my home. He was not persistent.

Signing up via the chat was a pretty great experience. Allan C helped me. I have solar, so I just told him what I was looking for, and he found me a couple of options to review and answered my questions. One looked good, so he signed me up in just a few minutes. It was super easy.

Great customer service. The guy I spoke with was Ricardo, he help me renew my contract with a great deal. I asked him questions and he answered them. Thank you TXU. I been a customer for 3 years and ready to be for the next 5 years.

I needed to change my rate plan with TXU, I had let my last plan expire, and decided to use the chat option. I was helped by Allan ** and he made it an extremely easy process. By using this option I was able to get on a rate plan that did not automatically pull up for me when I was looking to change plans on my account. And it will significantly lower my bill. I had a lot of questions and he answered all of them. Whether he is a real person, or just AI, it was a really good and pain-free experience.

I recently had my roof replaced requiring a temporary shutoff. When I scheduled the temporary shutoff, TXU generated both a temporary and permanent shutoff, causing Oncor to take my meter and never return. I tried several times to work this out with TXU, as Oncor cannot act without TXU interaction and scheduling. Very long story short, I was left without power overnight and as a result in my salt water aquarium that was full of corals many years old are or mostly dead. This was an error on TXU side and I am unable to get any attention to remedy this issue. Will be looking for a new provider ASAP and a means to further hold TXU accountable.

I have been with TXU for years and have always had excellent service. They have always been responsive when I've had questions or concerns, taken the time to listen, and maintained good communications with me on what's going on if I did have an issue.

Received a bill for one balance. I call they give my a different balance. Spoke (5) with customer service amount keeps changing. I no longer trust this company. I be checking my amount by calling. Beware.

I had always had friendly and to the point conversations with customer service representatives, they are able to get me best prices, and I have had no billing/technical/service issues. I have never been held to unfair contract limits, etc.

Service was great. Helped me with my questions directed with the email he sent me and easy to sign. No hassles. Wait time was under 15 minutes and the redirection did not take long either. Excellent customer service from both.

Alan was very helpful in helping me choose a plan that fit my needs. I was not pressured into buying something I did not need. He was efficient and did not waste any of my time. I was happy with the experience.

Allan C. assisted me through online chat in finding a better service plan to save money on my electric bill. He was courteous, professional and prompt in getting me the best plan available. I have been with TXU since 1990 and never considered switching to a different carrier.

Cristobal helped to find me the best plan for my electricity needs that would also save me money! Cristobal was awesome and was super fast! I appreciate the excellent customer service and being able to be taken care of in such a timely matter!

I had a great experience with customer service. It was great to have someone help me with my plan. I would use their service again. They helped me decide on a plan that would meet my needs. Thank you very much with your help with the matter at hand. Have a great and day and blessed day.

Allan C, was informed about the savings associated with my present plan as well as all of the TXU energy plans. That made it easier for me to select a new plan that would result in the biggest energy bill savings. My daughter will soon be moving into a new home, and I suggested TXU to her for her energy requirements.

I like that I was able to chat online and not have to wait on hold for a while. The person helping me was very quick and knowledgeable. The renewal was easy and not stressful. It appears that I may be saving money this next 12 months based on the information provided. I am thankful that TXU provides the chat line and people to review my usage and offer suggestions based on my usage.

Due to my poor English, I had a hard time choosing the right plan for me. Thanks to Allan, I could choose the right plan for me and I am very satisfied! His explanation and kindness really helped me! Thank you.

15 minutes with a professional and courteous call taker to receive a plan that was cheaper than anything listed on their website. TXU customer service has always treated us with respect and concern during our previous 2 years of service.

Allan C was effective and quick about going over plans for my contract renewal, providing analytics on my energy usage history, and knowledgeable about plan offerings. I appreciated his time and am glad that I am able to stay with TXU as my energy provider, who I've been with since January 2014.

Allen C. was very helpful on the Chat in getting me the best service plan for my renewal! He found me a plan that was best suited to my needs that wasn't listed on the website for plan renewals. If your plan is up for renewal I recommend calling or using the Chat to talk to them because as I found out they have plans that aren't listed on the website!! And you can get a better deal that way!!!

I worked with TXU via chat messaging. I had the agent (Allan C) compare my historical usage to various plans available and figure out the best plan for my home. It was so easy and took less than 20 minutes. Thank you, Mark.

Both ladies helped me exactly how I needed and went above and beyond. Clara was able to help me with my balance which took an enormous weight off my shoulders and both provided helpful info. Thank you.

Rep listened to my request. The rep explained my current plan and my new updated plan extremely well, so I understood my contract. Rep addressed my issue quickly and was able to solve everything for me.

Ricardo helped me get information on the best plan for me based on my usage. He also answered my questions and got my plan switched. He was very patient and knowledgeable. I certainly appreciated his support.

The chat attendant provided thorough information and assisted me with all details of the enrollment process. He was knowledgeable and offered incentives. I appreciated that he put the plan in writing and sent me the details so I could verify before signing. The enrollment process was straightforward. I would enroll by chat again if I had the chance.

The CS rep was very helpful and explained in detail the features on my account, in a much better way than the TXU website did. Allan went above and beyond to help me, including offering things I didn't even ask for!

I spoke with Ricardo from customer service. He was such a nice guy. He explained everything perfectly. He help me to get my new service fast, simple and easy. I really understand everything and I end happy with a new service.

Customer service was very helpful, sent me information on the plan that I wanted to sign up for. He lost me for a mnt. Couldn't get back to the page I was with him. Thank you for your help. Hope to have a good experience with you.

Although the plan is not active, the representative was considerate and appeared to be knowledgeable. I appreciate the time and have the understanding this will be the best plan for me. This survey should be after the plan is active.

Didn’t even have to call to set up a new account. Just went to their website, started a chat and Ricardo answered all my questions, and put my mind at ease with this switch. Got me set up in maybe 10 min. Hopefully this is how it is the whole way through.

My agent Ricardo confirmed what I thought would be the best plan for me and worked quickly to help me get setup to start services as soon as possible. TXU even picked up my cancellation fee to help making switching even easier.

I just got solar panels and wanted to know if I needed to change my plan to get the benefits of having the panels. Online chat was convenient and informative. The chat person was very helpful in completing my request.

Allen C. did a great job helping me find a new plan that fit to my budget through TXU's online chat helping service. Answered all my questions and directed me to the right plan. But the best part was allowing me to decide and being patient with me. TXU fixed plans are the way to go!

The representative fulfilled my every need upon request. I wasn't able to finish my request via the online service offered. He was very helpful and polite throughout the entire process of my service change.

I been with Txu for some 7 yrs! I decided to leave and go to Reliant 11/23. TXU contacted me in the 11/12/23 asking me to stay! I was leaving because they split their pay with 3rd party called Oncore!! From 11/12/23-01/31/24 I requested sup for 3 days. In the middle of my WFH job my lights are cutt off!! Not only did I miss money when this bill is cleared they have lost a loyal customer!!!

I started service in Dallas TX. They charged me $125 deposit that they kept and told me I would get a gift card. They lied. Terrible company. ((DON'T USE TXU)) and they also said they applied my deposit to my account. They didn't.

They charge me 3000 kw and my ac was down for 3 weeks. Also my dryer is gas. My water heat is gas. The lights use in 10 years was less than 2000 kw. I talk to customer service. They are rude. I ask for meter to be checked out. They said I have to pay $160.00 to get someone to test the meter. Also they said my water heat and dryer use too much electricity while my water heat and dryer and stove are gas operator.

My experience with the TXU customer service representative name Daniel. Came to our neighborhood in Humble, Texas trying to get us to switch our services with TXU. He promised all type of promotions and benefits you would get by switching services. All was a lie. He also had me to send a compliment survey about the service and like a fool I gave him good reviews before following through with the service that was supposed to have been rendered. He has not reached out to me and this was weeks ago. I feel I don’t want to trust a dishonest representative that says anything for a review. It makes you think twice about wanting to deal with a company who have dishonest people representing them as a company. Very dissatisfied with the treatment

The automotive service would not allow me for some reason to extend service so I had to call. The customer service representative was rude, disrespectful and she kept talking over me. She didn't explain or resolve anything. Do not buy services through TXU Energy. THEY ARE RUDE, GOLD DIGGERS AND BLOODY VAMPIRES OUT TO SUCK ON THE WORKING CLASS PEOPLE.

My bill in July was 163.00, then I was gone for the month of August for 20 days and set my AC to 81 degrees. Somehow I spent more KWs than spent in July and my bill was 180.00. The excuse they told me was I had one more day in July and it was hotter outside. I think they just increased my bill according to the temperature outside. I am in vacation in CA. No one was at my house, still paid more and used more electricity. I need to find a way out. These people are not reliable.

I was a customer with TXU for about 10 years and decided that I would install Solar to my home since my bill was very high. TXU sent me a bill for over $400.00 dollars since I broke a contract with them when I only had about 4 months left on my contract. When I had my solar installed I did not think about this. I am on a fixed income since I am 81 years old. I received an email telling me that I have been reported to the CREDIT dept for non-payment. Who can I call to help me. For a customer that was them for a long time they have proven that they don't my business nor anyone else. Be very careful in choosing TXU ENERGY.

TXU manipulated and lied about plans, billing, prices per kilo. We always averaged a little over $180 per month and right out of the box TXU sends us a $446.00 bill and then said our plan was for 19 cents a kilo because weather change. $ 446.00 per mo was nowhere to be found in our subdivision and after researching TXU we found they pull this constantly. Now they corrected that bill to $568.86 cents after I challenged them. TXU ENERGY is to be avoided. Talk with people who once had them simply because a former employee door knocker told us they get people like him to write glowing reviews online. Please avoid this outfit!

I don't get the option of rating them less than one star and they don't deserve that. I submit a review regarding their poor customer service and they submit a false report to the credit bureau causing my credit score to drop by 80 points. Next stop: Civil Court for defamation.

Stay away from this company! They will stress you out! My bill was 400$ for one month and I only stay in a 2 bedroom apartment with only two occupants! When I reach out to them and ask how did this be they promised to look into the situation but I never heard back from them! Because I didn’t want to be in a home with no electricity I paid a portion! And they still are demanding the rest only 2 weeks after or my service will be turned off! I will pay it off because I don’t want it on my credit but I will be switching providers! Stay away from this company please. Save yourself the stress and headache!

The TDU charges that appear on my monthly energy bill are ridiculous. I am with TXU and I get free nights from 8pm - 5am. Although, I use small amounts during the day, my contract says that I am supposed to be billed $.012 per KWH, instead I am billed $0.17 per KWH... The TXU rep tried to explain it but it still does not compute.

The free nights promo and $300 refund were enticing. I may have missed it but the TXU promise of $300 gift card was not explained well. Once I signed up I expected rates to go up. But they seemed awfully high. As a consolation, I figured I’d balance some of the increase against the ‘refund’. I then find out (after annoying multiple calls and transfers) it is to be paid in two installments and it is befuddling, hard to get a clear answer on how the refund works. I received confusing emails and eventually get half of the promised $300. In trying to learn about the other $150 I am eventually forwarded to the vendor of the gift card and told it will be made available sometime well in the future. No clarity and no interest in my claim that this should have been made clear or ‘made right’.

I had been with TXU as a loyal customer for quite some time. Always paid my monthly bill in full and always early. I even promoted this company to family and friends. I renewed my contact with them in July 2022, and shortly thereafter I noticed what appeared to be overcharges on my bill going back several years. When I tried to address this issue with the company, I could get no one to communicate with me. So, I decided to switch electric providers because I had been told that there would be no early termination fee given my history with the company.

Charged and required a $500 deposit to start my account because my credit report is frozen to prevent identity theft. After sending them the required documents, they had a supervisor say she would credit me back my $500 deposit. Now they refuse to give it back until after 12 months of payments. On top of that their free nights and weekends plan is a total scam. Never have I had such a huge increase in my energy bill, compared to other companies. The worst part is their customer service department. It is terrible!!!

I have been with TXU since 2015. Initially, the bill was affordable until recently when the bill continue to skyrocket. I try to manage my electricity consumption but consumption was reported by txu as being high. I am suspicious of what is going on. They have also enrolled me into the average monthly bill which means that my bill will be high even when I do not consume much energy. There is something wrong with txu's service in recent times. I used to like them but not anymore.

I am 8 year customers of Txu energy. Previous, I was very satisfied with TXU energy customer services. They always provide me a reasonable plan and give me an good advice about the new plan. Please run away immediately if you find the phone pickup is an Indian accent. I was charged an over $200 in 3 weeks for a house seldomly used in HVAC and other electric utility. When I called them to pay online, another Indian accent guy took my phone and finally I found that I paid over $280. I read reviews on website, and find that many customers complain that TXU energy steal money from customers. I don't know whether TXU energy no longer charge user with reasonable money. Please be very cautious of TXU energy if you need to open a new account. Their service people are really bad.

Had TXU for a single month, they were so awful. Advertised one price, real price was in fine print, 50% higher. They jack up prices to cancel out any “free” time you signed up for. Cancelled, was told what final payment was, paid, 0 balance shown online, and 3 days later get charged again for days they “forgot” to tell me weren’t included in the “final payment”. TXU sucks and I hope they go out of business. Don’t waste your sanity on them.

This company is stealing money from us. Before I used to use around 800kw and since i switch to this company it went to almost 3000kw. I have solar panels and my electricity bill is 325 because they gave me a credit of 69 dollars. I called them like ten times to explain me why are they charging me that much since I have solar panels but they keep telling me that I used a lot of electricity at night and the only thing that is on at night is the AC and I always have it at 75 degrees. I think they are selling me my own electricity because on the electricity bill doesn’t say nothing about how many kilowatts they deduct from the solar panels. Can please someone explain me how this works. I have no experience with solar and that's why they are taking advantage of me. By the way I’m switching companies.

How can you go from never in 30 years going above 500 kwh in a month to triple that practically overnight? I have 1 energy efficient window unit cooling 250 ft plus have an energy efficient a refrigerator. Lights are rarely on & I don't cook much in the warmer mos. How is my bill over $230 for a month? Is it the smart meter? My bill has been going up and up. It was quadruple my normal June bill then another $100 on top on that for July & it's going up again in Aug even though I haven't changed anything. It's just too much. Why do they get to go from .10 kwh to 22 kwh? I'm on a plan. Why do they get to charge more per khw if you use LESS electricity? THEN charge you a higher rate when you go over your normal less than 500 kwhs. And why do they get have so many (complicated) plans? Class action.

All was great when I looked at the site and saw prices, I signed up and it said bills for this place run 175.00 then I get a bill (my first bill) for nearly 500.00?!? Are you kidding me? Customer service won't answer and when they do, I'm talked to like I'm a child that doesn't know what I read.

I called regarding my statement because there was many confusions with me having switched my account to my new location. The representative by the name of Emi was very rude and disrespectful and wouldn’t give me a chance to explain anything and kept on speaking over me. She kept insisting I still owed money on my old account from my previous address and it had rolled over to my new account. I tried explain again and she was being stubborn and doing the same thing again. I told her I no longer wanted to speak to her. I asked her if there was a manager or supervisor I can speak to. She continues to argue and I explain to her again I didn’t want to speak to her anymore and to stop being rude. Arguing again of course and said, "Hold on I’ll transfer you."

Stay away from this company, they bill miscellaneous items with no description. Such as 148.00 what is misc, that amount. Astronomical prices, I had the free nights and solar days. My bill was still high. I went with another company. Then they are calling about a bill that has been paid for. Now I need to watch to see if they will attempt to place this on my credit.

My electric bill is insane. I have been so careful in not using a lot of electricity lately and my bill went higher! I live in an apartment and it usually is around 60 dollars. My latest bill is 90 dollars. I have been practically living in the dark not using much light. I kept my thermostat on 68 degrees during the ice storm. I turned down my cooling in the refrigerator and I have even been unplugging things like the microwave. I know appliances plugged in all of the time can use up some electricity, so I thought I was doing a good thing and I was so proud of myself. My jaw dropped when opening my latest electric bill. I am already struggling with my finances and this is so not right!. Explain to me please how my bill is now higher when I have been so careful!

I want to know how I keep getting a bill for over $300 when I live in an 850 Sq ft, one bedroom apt alone. I am gone from 6am to 6:30 pm. My A/C has been off for 3 weeks. I wash 2 loads of clothes once a week and don't use my oven. I'm on a plan where I'm not charged from 8pm to 5am. I've been told, by TXU, that there is usage during the day. How? No one is there for 12 hours. I've asked to have the meter calibrated. They won't do it because it's a smart reader. WTH?? They keep telling me the same thing "the a/c and ending summer months are the cause". Even though I have not turned it on in 3 weeks. Unbelievable. Did someone mention a lawsuit??

On May 7, 2021 TXU Energy placed a chargeoff on my credit claiming that I had an account with their company. I have never resided in Texas nor have I ever given anyone permission to obtain utilities in my name. According to the entry on my credit report, it states that the account was opened in October of 2020 and charged off in April of 2021. I researched the address where the alleged service was located ant it was in a trailer park in Texas. The company admitted they do not check to see if the person who is starting services is indeed the person they are claiming to be. I reported it as fraud and they said they will need to investigate?? However, they did not investigate when they allowed someone to open an account without proof of identification open an account in my name??? Further, it caused my score to drop 111 points and I am trying to close on a home. Not very professional! Beware. This company is not ethical!

I Have proof how they are stealing and How they are camouflaging what they are stealing. It's not just just the usage (kwh). It goes deeper. And I have figured out how they are doing it. They're providing all the information required by law to cover what's required of them. So people don't dive deeper... Just think of the government as Magicians... like David Copperfield... Make something there disappear... Well TXU wants you to see it, but their magic act is to think the middle class and lower class are too stupid to SEE IT!! It's not that we are stupid, but most of us like myself before get tired of customer service and give in. Not this time and not me I'm going to keep paying the $300-600 bills but TXU you are about to pay me back and every other customer you have stolen from!!!

Like so many other customers has complained about I too have been a victim of TXU. I have paid unbelievable charge. My last meter read was 1550 equaling a $221.00 after the installation of the "smart meter" was installed. My usage has tripled. I averaged 500 - 700 Kilowatt usage a month. I am literally sick with them. Someone mentioned a Lawsuit against TXU, I'm all in if we can get a Class action started. I want my money back and help to protect other consumers from getting ripped off by this company. Why is Texas allowing this to go on?

I have been a loyal customer for over 6 yrs & it will All come to an end this week! TXU keeps changing actual readings on paid bills, adding to current bill. PUC doesn't care. They made several mistakes, keep changing my smart meter actual readings (3 times on 3 past bills, 2 times on 2 past bills & charged double on invoice, my dashboard daily usage/cost shows correct info, but doesn't matter). How can any customer trust the invoice, if TXU can change any information, any time, as many times, after paying & get by with this? I live in an apartment, Centerpoint replaced smart meter on same day I move in. The old Meter ID was on 2 future invoices, stating Actual readings, changes several times. Crooks! Liars! Thieves! Surprising, it's ok with PUC! It's Not OK with me! I don't like Corporate Bullies & Small Claims Court, "Here I Come". See you in Court TXU! Keep your apology after my review, you had your chance! Wrong Customer to Bully!

I moved to Texas 3 years ago and got TXU. In the beginning it was ok, but after the second year, I started getting unbelievable high bills. Is just me and my 2 small children in the house. We spend over 8 hrs out of the house, and we have free nights starting at 8 PM and ending at 5 am. My light bill has been well over $180. I just got my December bill, and it totaled $302. I don't know how this company gets away with this. I hope I had read the reviews before I got in this contract. I called a few months ago to discuss the bill and they said they were going to send someone to check the meter. No one came. I really hope one day this company pays for all the money that they wrongfully take from hard working people. If you are considering TXU, at least compare with other companies before you commit.

DO NOT USE TXU ENERGY. They are the bitter ex girlfriend/boyfriend after a break up. I switched to Green Mountain Energy because I like their Solar program better. TXU charged me a $395 dollar early termination fee. I was with them for 4 months. TXU called and asked me to stay. Saying even if I choose to leave they won't charge me because "we do not want you to leave with a bitter taste in your mouth about TXU." That was a lie. Even after they listened to the recorded phone call. TXU solar program is complicated and confusing. Green Mountain helped me with $150 of the termination fee and said they Do Not charge a fee.

The worst energy company ever. Lived in Texas for last 47 years and this company is everything but truthful about what they charge, or what they promised to charge when the bill arrives. Had to to complain so many times and wasted so much of my time to get the bill straighten up, but no luck. Need to look another for another provider like reliant energy which make their own electricity, and not a distribution center like TXU who buy the electricity from providers and seek it to consumers. Beware of them.

Please do not use TXU Energy. This is by far the worst power company I have ever been with. Now granted I do owe a bill and it is high. But I have entered into more than one agreement (payment plan) that had been sat up by the president of the company only to have a disconnect notice sent to my email 1 week after agreeing to the payment plan....I was not behind on the payment plan, in fact I had just sat it up July 23 2020. On July 31 2020 I had a disconnect in my email...confused and angry I called TXU and explained that that the payment plan was just sat up and the customer service agent stated that I had broke it by not making a payment (Payment was not due until the 23 of august 2020). When I told him I had not broke it, he laughed and said, "Let me see what I can do to keep the power on for you."

I suspected being overcharged. We travel a couple times a year for at least 1 week at a time. One time I set the thermostat for 90...so not to burn the house in heat, but not waste cooling costs. Came back - thermostat had "reprogrammed" itself to 62 across the board and higher bill. I replaced thermostat and set it for 77. Wake up during night - and its reset to 60's or low 70's. Last time traveled for 10 days - I shut off breakers and unplugged in rooms that required breaker to stay on (kitchen for fridge, patio lights, etc). No bill reduction, BUT...days later - TXU showed up saying they see a problem (from their office) on my meter, it was recording lower than normal usage and they assumed I was tampering with it.

TXU Energy allowed someone else to open a fraudulent account under my name and SSN. I didn't give anyone authorization to do so. I have reported this to TXU and the police. I have mailed TXU the police report, and because they don't want to take a loss they are still trying to say this debt is valid. Employees for TXU have been very rude and hanging up on me while talking. I would never use this company. They are very unprofessional. I have requested in writing to TXU to validate this debt, but they have failed to do so. A employee for TXU even said on a recorded call "I hate dealing with you people".

The experince with TXU has been terrible. Their managers do not answer and do not listen to customers. I was charged a bill of $152 for electricity (1 month) consumption in my apartment when this was vacant and all the switch and breakers were off. I asked them to do meter reading or to check on their side but they did not do it despite me calling several times. Very disappointed!

Just wanted to let everyone know that TXU Energy was not willing to lend a helping hand in time of crisis... I was asking if they could help me with my bill by giving me a longer extension time and they said no....

I closed my account on November to make sure that it does not renew in January. These ** are still taking money from my account even though I got the cancellation notice. They also do a bait and switch on you when you have your services.

I switched over the weekend to a new company. On Monday, I received a threatening and condescending call from a TXU rep trying to convince me to stay to no avail. He never, for one moment apologized or tried to make things right. Instead he said I was being suckered into switching and that I was going to regret switching. He also made it very clear I was under contract and that I would be heavily penalized if I switched. I was being treated like I was not a customer, but like they were doing ME a favor for ME paying high electricity rates. After a while he rudely hung up on me after 10 min back and forth.

TXU keeps raising my bill monthly. I switched plans thinking it would lower my bill as stated. I am currently being charged almost $600 a month even though no one is even home during the day. I called to speak customer service to see why and all I got was a rude, non American Middle Easterner. I am currently checking other providers to get clear and free from money hungry TXU.

I moved here from Florida a regulated State for electricity. I didn't know there were options in my area. We received a $184.00 bill for less than a 1000 kilowatts. We realized they were charging over 18.5 cents per kilowatt. We found another provider @ 11.9 cents per kilowatt. Savings of $63.00 on just one bill. We switched and TXU billed us 23.9cents on our final bill. TXU is by far the highest provider of electricity period. Never again.

We purchased a home and set up service with a different company. The previous homeowners transferred their service with TXU to their new address. So, TXU transferred my account from the service provider I selected. After receiving and paying my first bill, I was notified that I had cancelled my account. I did not. TXU put my property on the previous owner's bill and cancelled my service. They refused to fix their error and said I needed to reapply with my company of choice and pay the previous owners personally until the account was transferred back to my provider of choice. They told the previous owners this would be "easiest". TXU refused to correct their error. I contacted Public Utility Commission of Texas. They advised me that the problem needs to be corrected by TXU.

Your pocketbook will live to regret it. Use the comparepower.com site to find a utility provider that works best for you. And it is NOT TXU. They may tell you that your bill will be around "X", but it will turn out to be "Y & Z". I had service with TXU for 26 days and my two bills (2) totaled $250.54. I live alone and don't waste energy. When I called TXU they were so rude and condescending. There are better options, affordable options. I am using JustEnergy and my bill averages $145/month.

I accidentally overpaid my light bill by over $1000. After calling TXU, And being assured I would have a refund within 10 days, It’s now over 30 days later no one can tell me the truth. Everybody has given me a different story and I have no refund. I wouldn’t recommend this company to my dog. As soon as I get my refund I’m dropping them because they cannot be honest.

TXU has been my power provider since 2015. I am pleased with their exceptional customer service, bills, and quality of electric power. Yes, I have been disgruntled for a few times, but before I hang up the phone, their well-trained customer service reps will make sure my issues were addressed. I have tried Just energy and others, but I have never been satisfied with them like I am with TXU.

Highest bill I have ever received! And I have never received such a high bill. I switched thinking It would be cheaper with The "Free Pass Savings" but I was wrong. I received my first two bills within a week of each other. I noticed that the second one was the highest I have ever received. I also notice the TDU fees were more than I have ever received and I don't understand why. I got no answers as to why. Instead I was given the option to change plans at an even higher cost of course. I still have no way to pay for these outrageous bills. DO not use TXU. I believe they are padding these bills with higher readings and higher fees. I believe they set it up to charge late fees and cancellation fees.

This company absolutely does everything they possibly can to weasel more money out of you. They do what they are supposed to in the beginning, then start sneaking in price increases. Then they put you on a different plan after you complain about the high prices. That plan is supposed to put you around 170$ a month year round. The price is supposed to be consistent month in month out at 170. Only got under 250 twice in a year. Then they send you a bill saying you owe nothing because they have been overcharging you and you received a credit that covered this month's bill, just to get a double bill next month and a past due notice on the last month's bill that you supposedly didn't owe anything on.

I have been a TXU customer for years. I have used them for multiple residences. My fiance and I moved to our new house in April of 2019. I had asked them to keep the electricity on until a certain date so that we could go clean the apartment after we emptied it, which they did. After the electricity was cut off, the electricity to my new house was cut off shortly after.

They cancel my plan a month before it end and charge me 150 cancellation fee. When I called they said, "Sign a new contract to remove the fee," which is before TXU my bills was between 60 to 140. With TXU minimum bill was 160. I’ll not recommend anybody to deal with this company. I’ll stay without light. Better than be TXU Energy customer.

My bill kept getting higher and higher even though I'm gone 8 hours a day so no one is home and everything is off. Looking at my bill I discovered I had gone up to .17 cents a kilowatt so it's time to change. I found another company and received my final bill and because it was so large I paid only half. That came out of my account March 1st, 2019. March 7th I received a letter saying they were sending me to a collection agency! I couldn't believe it! All these years with this company with payments made on time. I truly felt stabbed in the back! Well, they will surely get their money but it wasn't necessary to treat an old lady like that to get it. Shame on you TXU.

I was been with this company for more than 3 years. When I plan to move to another apartment everything collapse. I called and told the agent about my intention and request electronically transfer. When he checked he couldn't find the app in their system. Obviously he understood Am moving. Instead of shut down the power he kept it running. Now they are sending me a bill for the month of February. When I called and talk to everyone around the world, they came with an excuse that I should tell the agent clearly am canceling my contract. Shame on you TXU. It's not the money, it's the principle and the reputation.

I have not lived in Texas since 2008, and they are still sending me my dead sister's bills. I refused to use electricity at all, and eat raw foods for months. They wanted a huge deposit - without consideration for my illness: Lyme Disease. Then for a $75 deposit, I decided to enlist, and a ** Ring was discovered in my appts. Several people were deported or arrested, I reported this to TXU and the Utility Commission. They kept my deposit, and 10 years later they kept billing me and sent adverse credit info on me, and are stalking me from Texas! TXU made me hate Texas! It is so arrogant, backward, greedy, and ruthless... I wouldn't even send the Grim Reaper to do business with them. They are inhumane as all get out!

Please listen to these reviews!! I had used TXU Energy for almost 4 years when I had to move across the country for work. When my contract was over... THEY KEPT BILLING ME!! Apparently "me signing into my online account, gave them the authority to sign me up FOR A COMPLETELY NEW CONTRACT I NEVER SIGNED OR AGREED TO!" I kept getting the charges and because I was set up on an auto pay - I had to jump through many hoops just to get them to stop charging me.

I advise anybody is reading this webpage do not sign up with TXU because they are a scam. They have find a loophole how to increase your bill larger than what it is. And the bad part about it they ain't go to do nothing to straighten it out...but tell you a bunch of lies and give you the old runaround like if it is your fault. How do I know this? They did it to me. They installing a new meter without telling me anything. My bill was low around about $139.31 before the new meter was installed. Ever since they installed the new meter last month my bill for December of 2018 is $224.31. The company is crooked. Stay away from this electric company.

I moved to Texas a year ago and signed up for TXU Energy last minute because the apartment recommended them. Choosing an energy provider was a new experience to me so I had little info on what a kilowatt hour was. I lived in a two bedroom house in Nebraska before moving to Texas and my monthly electric bill would be around $60 in the peak of winter (heater constantly running).

I have had TXU for longer than I remember. Service has always been in my name alone. I pay my bill promptly. Absolutely NO problems from my side. I recently received a bill for over $100 that was from over a year ago. This bill was from an ex husbands account (married only 6 months) that I divorced over 8 years ago!!! I never had any shared credit cards or accounts with him, yet they tell me that he called in 2 years ago and added me on his account and they allowed it! No email, call or note letting me know that this fraud was being perpetuated, despite me having service in my name at another address. I have been told that I need to provide a copy of my divorce decree to have this removed!!! Absolute garbage! Having our legal names it took less than a minute to find a record of our divorce on the internet. This despite their claims they "investigated" before adding my name.

I have called TXU a few times about this problem and I get frustrated with their customer service. I recently noticed a significant difference between the SmartMeter Readings and the TXU billing for Usage. The difference is almost about 10-20% per month. For example for the month of August here is the difference: Power Used (SmartMeterTX) (KWH) 4,652, Power Used (KWH) (TXU) 5,299. TXU Billings are always higher.

TXU is a scam... I live by myself in a one bedroom apartment, work double shifts 4 times a week and I got a bill of $168 in a month??? I called the customer service and the agent was saying something about billing adjustment. Nonsense... this company is a scam!!!

Stay away from this company. Go with anyone else. Customer service the worse ever. The first year when you sign up was OK then TXU almost double your bill. Don't go on to auto pay. They will really nail you if you ever try to cancel. Take my advice. Just stay away. My bill went from 175 a month to almost 300 with no explanation.

I was always a "supposed" valued client but I just came back to them this month and nothing but lies and horrible customer service. You'd be lucky not to be hung up on or told "you're wrong"; in a foreign language accent, that they cannot even understand themselves!!!! Grrrr????

My experience was horrible. I called to ask for an extension on a bill because I am not currently working. I have had the service for a year now, and I have had bills well above $400 that were paid. But I ask for an extension with a $150 payment and I’m told maybe I should try and borrow the money. And this was from the supervisor. This company is a joke and I will be telling EVERYONE I know to never use their service. If half stars were available that’s what I would give them!

I recently had to break my contract. I live in a small 2 bd apartment. For last month bill 1409 klw I’m being charged 398$. Outrageous. Ever since I switched my bill have been higher than my phones and internet and cable and car insurance put together. STAY AWAY. THERE ARE MANY MANY MORE COMPANIES BETTER. The only reason I had switched was because I felt forced by the door to door person. After telling them to leave after trying to cancel and get back to my old company that same day it was already too late unfortunately.

This is the worse electric company. The bills are ridiculous and when I called customer service to question my statement the representative told me they will call me back next week and hung up. So unprofessional!

Same experience as with every customer who has reviewed TXU energy. They are thieves!!! They are charging me for electric usage for two vacant office spaces. Vacant. Unfinished, they have never been in use, and they are charging hundreds of dollars for an empty space. They have been for 8 years now. This is the first electric company to do this. I called their customer service and they blamed the summer temperature!!! Can you not understand these are vacant office spaces where not even light bulbs or any type of fixtures are installed???

Monthly bills are ridiculous. May $235, June $240, July $260, August $380. Enough is enough. Paid $390 cancellation fee and switched from these rip-off company to another company. Their rate for same usage will be less than 160.00. Be careful when you choose your electric provider.

I am absolutely furious with how TXU is getting away with scamming people out of their hard earned money. I received a call saying my bill was past due and had a disconnection notice. I looked up my account online and my due date was two days prior. I then realized my bill was so HIGH-$384. I have NEVER paid that much money for electricity. TXU charged me $116 for natural gas and another $117 for a delivery charge. This far beyond outrageous and should be illegal!

I was using the Reliant electricity from last 2 years and my bill was around 55$ per month. Just to check I started using the TXU. The bill raised to around 90$. When I opt for the TXU services, they committed for $50 welcome bonus if I even use the service for 1 month. They initiated the reward card after my first billing cycle complete but when I terminated my services after 2 months they canceled the reward card and said, "Your account is not active so we can not approve the reward card" (which was already initiated a month back). This is the worst service I have received in Texas.

May 2018 bill $125, June $220. Same setting same kWh plan, a couple of degrees warmer outside but not overly hot outside, A/C filter changed monthly temp on state same as last month. Seems to me Smart Meter not that smart. The plan is suppose to save money but don’t see any savings at all. Believe elect delivery charge has increased but no explanation or reason to why it cost $60 to send power down same line that has been here for 30+ yrs. What a ripoff as they say TXU God hates ugly.

My lights were disconnected today Tuesday May 29, 2018. I had spoken to a representative last Friday, I had extended my payment for Friday, unfortunately I could not make a payment, because I did not get paid because of the Memorial Day, so I was hoping that they would be on for Tuesday May 29, they did turn my lights out on Tuesday, I could not believe that as HOT HOT HOT as it was and I have children at home, not happy... I pay my bill and it takes them hours to turn it back. They turned off the lights early 8:00 and here it's now after 7:30 and my lights are still OFF. I you guys are happy. I will not be using you guys again.

Never listed on my bill was the fact I was being charged commercial delivery rates. I had no idea this is why, since 2012 I have had such a huge utility bill. My husband has reached out to be reimbursed and we have gotten nowhere. Just in the past two years, an average of $200 too much a month!! May not seem a lot to you, it sure is to me. Here's what happened as a result. I worked 18 hour days trying to keep up with our expenses all this time... Took out payday loans to keep everyone fed - 7 kids!!!! One of them is disabled from a rare congenital heart defect!!!!

I have been with TXU for several years, and recently changed plans from 10.5¢ to 7.5¢. So... My bill tripled. Last year I paid an average of $95 per month. There have been no significant changes in the past months. Also, I get that this past winter was cold, but we didn't go into an ice age. So I received a bill for over $300 for my little 1400 SF house. I called customer service and could barely understand the agent. I asked for a supervisor, whose English was also very difficult to understand. She talked around in circles about "Averaged Billing" which somehow averages some bills to $300 and some to $95 within the same year(???).

I received a bill for 660 bucks. My bill always ran around 100 a month. I saw they read my meter at over 3000 kW/h. This could have been possible because it was winter. However, I was placed on the highest plan available without my knowledge. I was on a 15¢ per kW and after 1000 it goes up to 19¢ per kW/h. They refused to work anything out with me and when I complained to TDU, all they said was applied online for this plan. That is totally untrue because I NEVER even knew I could switch my plan. I was very happy with the plan I had. This company will cut off a person's lights and not even give a second thought when they lied. POWERTOCHOOSE.ORG! You do NOT have to take it! I switched to a new provider and told TXU buh bye!!! Please follow me.

Had a 1064.00 bill and did not realize my heat pump was out until the bills came rolling in. Immediately had the problem fixed and began writing letters and calling TXU. Time after time they had great ideas as to how to lower my bill to half because my bill was averaged. I was railroaded into the 6.5/kwt plan with the promise my bill would be about 300.00 the next month. Well, when the bill came in it was 4.00 less than the previous month. (464.00) Again letters were written and more customer service reps that "we're going to get this fixed after they talked to their supervisor." The latest call to them was yesterday and I requested to be removed from average billing and was assured one more time my bill would be lowered after the supervisor reviewed it and I would get a callback. No CALLBACK AS USUAL.

We recently moved at the beginning of the year. eOur bills in a drafty trailer were on average 150 a month. My bills thus far this year in the new house for just 3 months has been over $1,000. We had a lot of cold weather. Maybe that was it. Then, this month, we used only 1170 kwh. My bill was still almost $300!! Because the TDU is $175. I kid you not. What happened to $3.49 base and 3.5 cents a kwh added on? By the pricing I was led to believe, we should have used close to 5000 kwh! What's the point of lowering our usage if the TDU costs are still overreaching? I used to love your company. Did business with y'all for nearly 6 yrs. But this is wrong. I am a single mother. Y'all are taking advantage of us.

After my uncle passed away I contacted them to inform them it would be a couple months before I was able to have access to his funds to pay his account. I show up a month later to start cleaning the house and there's no power, it's a Saturday and I'm from out of state. I call to get the power turned back on and they said they see that I called but because I wasn't an authorized person on the account they couldn't do anything with my notification and the account was cancelled and in order to get power back on they required I open an account with them. Having no other options I did that.

I'm currently living in an apartment in NRH, TX. I have not been in my apartment for the last two months. I've moved out of state. My lease will be up in another month. So my heating/a.c. has been off for three months now. Please turn down the TXU/Oncor average billing plan. Just say no. If your usage is for only 67.00. They'll tack on additional charges to your bill. Your bill will now be around 180.00. They'll send a visa card of roughly 65.00. This was your savings for the entire year with average billing. Eye roll. You will not save anything. Average billing is a joke. Save yourself some trouble and shop around. Talk to your surrounding neighbors before you make any commitments to any electric company's yearly contracts. Thankfully I have only one more month to go. Then this ridiculous average billing contract will be done.

Paid $528 for one month in Texas on 1400 sqft house - TXU without my written or verbal consent changed my plan to a month to month plan after my 12 month plan expired (I have been a customer for 4 years now). The rates were astronomical but I did not notice because I have Autopay (never have missed a payment with them). After spending over an hour on the phone with them and being treated condescendingly, I decided to cut my losses and not support this scam of a company.

I wish I had read the reviews on TXU before signing up with them because I have never paid so much for electricity in my life as I did with this company. I firmly believe that TXU was scamming me the entire time but have no way to prove it. My electricity through TXU cost me 3 times what I paid at my previous home (which was twice the size of my current home, and older). Of course it's my word against theirs and the only true way is to have a third party monitor my usage and compare to what they are claiming. My intuition says they were scamming me and I'm hardly ever wrong. Green Mountain is a better choice.

My widowed Mother is 87 yrs old and living on $700 a month social security. During the winter she runs space heaters to keep warm. She spends a lot of time in bed covered up with a heater on to try to keep warm. This runs up her bill to where she cannot pay the entire amount, and she gets behind. She gets financial aid from the church when available. And she wanted to set up a deferred payment plan, but was denied until the check from the church arrived. Her cut off date is the 22 of Feb 2018. I think TXU should be ashamed to be so impatient with a little 87 yr old lady that is doing her best to make current her bill. If they are willing to leave a little old widow lady sitting in the dark and cold, because the check did not arrive in time, they deserve to be turned into Consumer Protection. No one at TXU shows any willingness to compromise and let her set up payments or extend the date one or two days. They are a crapy co.

I have used this company over 15 years and it is the worst company now I have ever dealt with. I noticed my bill had doubled and finally figured out that the charge double to borrow energy on my bill. My bill for energy was $100 and a loan from another energy company was $100. They don’t tell you that when you agree on the phone to a certain kilowatt. How is this not discussed. Then when you call you will go from India speaking, to European, to Spanish. They do not comprehend that this is deceptive thinking. It is an American electric company. Then you after telling 5 different people all 5 different people my information, the manager is ruder than all the rest. I am appalled that this company is in business if they have to outsource ALL their services. This should be know, that all their services come with a con. The company doesn’t own the electric part of the business and you will never talk with an American to discuss your issues. Is this legal?

My credit score is almost 800. I have 13 lines of perfect credit. Never a late payment. They told me if I can get a company to verify perfect payments... i.e. credit card company, they would waive the $460 fee. Within 5 minutes DISCOVER emailed and faxed info to TXU and cc me on email. Okay service was suppose to be switched over at that moment. Since I am renting for a close friend, a month later, no bill. I call and they never switched service. Was rude to me and then I got a note in mail a day later stating my extended view score was a 600. I work in credit selling homes. I have never heard this score before. After looking it up, it is for people that have not had credit before. What, how can I have a great score with perfect payments and not get 0 down on my electric startup service? Another company had me changed over within 5 minutes at 0 down! Read your reviews! This company has a 1 star rating for a reason!

I opened a service with them last December, and they were offering me a 500 gift card and they have a refer a friend program that offered 50 dls for you and 50 dls for the person you refer. When I opened my service they had offered me a 7 cents a KWH and the 500 dls which the first 250 were going to be send to me after the first month of service, and the other at the completion of my contract of 12 months of service with them. I got the first one for 250 dls the first month, bit before that I had changed my plan when I referred my stepdad to TXU because they offered him 6 cents per kwh but they told me that my promotion wasn't changing at all for my 500 dls.

I signed a 1 year contract for service which went ok and ended Oct 2017 but my electric rates after going month to month were very high so I found another elec provider that better fit my needs. So I get an email and open it up and to my surprise I find all these extra "fees" tacked on instead of 168 which was very high for Dec and should have been under 100 dollars I get a bill close to 270 dollars! I did not break any contract I was told by a CR it was processing fees!!! Never ever use this company for your elec.

Spent 2hours 15minutes going through 5 with customer service representatives (who in addition to being quite arrogant, also speak in a non-clear English) trying to figure out how I can get daily usage for the month. 3 of representatives admitted having the same problem of not being able to see the data, 4th one first said that he couldn't see it either, then later when he could he said something on the lines of "it is your problem that you can't see it". When I asked him to send it to me via e-mail or regular mail he said that he can't do it.

I try not to make a big deal over a few dollars for an electricity bill. But those few dollars kept increasing each month until my bill was almost $200 a month. I have free nights and weekends and I am at work all day so I figured that would be the perfect plan for me. There is no change in my routine no matter the time of year (Summer etc). My bill started very reasonable, the plan I choose was working. Then recently I called the REP and he told me "Well you know the AC has to work harder during the summer months." I respond "NO SIR. When I leave the AC is cut off and it is not turned back on until I get home which is when the free night and weekends starts." He goes on and on about why my price increased which not panned out to be true. Long story short they are charging people for energy they do not even use. They are scamming the consumer. I would not advise anyone to use TXU Energy!!!!

I got charged $50 for TDU charges. I called to complain about it and I spoke to a rep who said I could call the TDU #. Well the rep gave me the same # I called the 1st time. So I told him to transfer me to a Supervisor and I told her about my situation and I also told her I need to pay my bill a day late and she said there's a $7 late fee. That made me more furious. This company is money hungry and scamming people. I don't want to deal with them anymore and I advise anyone to do the same. They need to be investigated and need to be shut down.

A Salesman came by basically talk to me into transferring to TXU from Reliant with a lower rate. With this I would get an air conditioning checkup. Also I would get a Visa card for $250 that I would receive the salesman told me within usually 4 to 6 weeks. I received the bill almost right away. For 13 days that was over $100 the $250 Visa was to pay Reliant because I had broken a contract. I had not paid my first bill yet. I called them, ask them where the Visa was because I owed Reliant money. They said I had first pay my bill. I paid the bill. Today I received my next bill. It's over 200 something dollars with a late fee. I had never had this high of a bill with Reliant. The salesman lied to me. When I called customer support all the people were like kids. They were all dumbfounded. Didn't have answers.

TXU blatant disrespect for the death of a loyal customer. It's horrible when a company makes a $96.00 balance a priority over the grieving of their customer's family members. This TXU customer passed away and her family is trying to deal with cleaning out her small apartment while paying for funeral and other final expenses. TXU refused to give the family of this deceased customer a few extra days to make the payment and will disconnect the electricity unless the balance is paid in full or the electric service is transferred into another person's name. This company has no heart.

I have been with TXU for more than 5 years. My bills with them have always been much higher than any other power utility I have used in the past. Recently, I switch electric companies and noticed that my bills are now 300 to 400 percent less than when I was a TXU customer. TXU sent me a final bill that was over $200.00 (Not reasonable) so I am convince that they are manipulating the usage. They even sent me to the Credit Bureau for disputing the bill and agreeing to review the case. They are absolutely the worst company out there. DO YOUR RESEARCH.

I have had two bad experiences with TXU. The first was when they billed twice for the same amount in the same month. I contacted them to resolve the billing issue. I was told they were aware of the problem and that it would be resolved in the next couple of days. After a week it was still not resolved. I called again and was told this time that I had to register a complaint. I'm guessing if you don't complain they'd just keep the money they stole. Second time I have auto pay turned on. They billed 3 days before the amount was due which was 5 days before I get paid. Thinking this would clear on payday (date the bill was due) I let it ride 'til the due date. I get a letter saying they have shut off auto pay and fined me $25 to boot. As soon as this contract is up I'm switching and anyone who asks will get the sorry. Never again.

NEVER GOT MY CREDIT! As a part of changing to TXU electric, they agreed to pay the early termination fee from my other company, if I paid in advance. I switched in Jan. Paid in Feb. Spoke w/ someone about the credit FOUR TIMES, and still the only thing I've been told is that they will work on it and get back to me. Wish I never left my company...

My bill is apparently due on the day it generates. That day would be the 28th of the month. This month, I received the bill/cut off notice for the bill that came out on March 28, 2017, yesterday. Today, April 11, 2017, my electricity is off. I called and they told me it was more than 10 days late and gave me that balance and the balance of this month's bill, that won't even be mailed out until after April 28th! The guy who barely spoke English, read off a script and said he was transferring me to someone else. I swear it was the same guy, with the same script that answered. He and the woman sitting next to him seemed to think that was funny. When I told him that I came home to find all the groceries for the month ruined, he smirked. I could pay this right now; but, I refuse to pay the reconnection fee. I'm looking for another provider and calling my lawyer in the morning.

(To make this simple; TXU raises their price drastically to cancel out your free nights. TXU benefits from you signing a 2 year contract where you pay a penalty if you cancel it, and you get nothing unless you drastically cut down on your electricity usage during the day.) Unless you plan to use almost no electricity during the day and only use electricity during the free night hours then this offer will (scam) you. If you plan to continue to use electricity during the day the same as you do now you will end up paying the same or more. I explain below.

On my last Bill the amount due $30 more previous bills and I now work 72 hrs a week away from home. I phoned TXU, they Don't Care!!! They don't believe you and they give you the most naive reasons you can think of for their powerless reasoning. Run!!! They are unprofessional, ignorant and not trained properly.

If you have any other choice of utility company, use it. Stay far away from TXU Energy. Their customer service representatives are inept and unhelpful and any attempts to resolve valid issues civilly are met with lack of concern or understanding. They are very slow to help aid with problems created on their part but are very quick to report you to the credit agencies - beware!

Last 4.5 years we were with other utility company and my bill never went more than $120 (only in summer June, July, Aug). We are in a 2-bed apartment. But recently (4 months) we came to know TXU is giving nightly free charge. So we thought it will definitely come down. But it's not true. They have so many hidden charges. For Nov. 2016 we got bill as $124. Then in Dec. we got bill as $195. Which is not acceptable. Only one man and kid are in this apartment. I called them but they don't care for customer concern. They are real fraud. My suggestion is keep away and never come for nightly free charge trap.

I received my December bill and noticed they had charged me $25.00 for a returned check fee. I called TXU & spoke with customer service explaining I am on autopay, it only withdrew one time on the 27th, and my account was never overdrawn. She said she would waive the penalty fee. I said "thank you but it is still a hit on my account when my checking account never overdrew. Your system is incorrect, my bank statement shows my bank balance never went low enough to overdraw even if I had paid the bill twice."

I am writing to say, STAY AWAY from these guys. I am currently looking for an agent for TXU which they hide under many corp. names to keep from being sued. Does anyone have a agent name to send in the small claims form too? I will show you how to beat them and get them off your credit report for their "Policy" that says they will not remove anything, no matter if you pay it in full. So in other words they want to hurt your credit scores. What a public service.

I have been a customer since I was 18 years old when they were Texas Power and Lights. I signed up for the free nights plan and after being on the plan for a year I noticed that the Average Billing Plan also showed up on my bill. So now I'm on two plans on this one account. I look over my free nights contract to make sure I didn't overlook something. There isn't anything there indicating that you have to be averaged out your second year in the plan.

First off, the whole privatization of the energy utility industry trips me out. My apt complex suggested TXU, so I went with them without fully researching the deal. I had to pay a $190 deposit to get service turned on. I was given the option to pay half upfront and it was communicated to me that the other half would be included on my first bill. I come home one night and the power was off. They had disconnected my power because the other half was to be paid after 21 days. I totally missed that part and apparently over the lengthy terms and conditions that you zone out of halfway through, it was mentioned.

I signed up with txu energy 2 months ago. It was the worst mistake I ever did in my life. I want to do 6 months contract, not 12 months. He told me I can cancel anytime with no fee. After 2 bills both of them over $120 when he told me I will be paying less than $100 a month. He promised me for $200 gift card that he never sent, and when I called they said its a $100 gift card and I will get it in 4-6 weeks. I called yesterday to cancel my account. They told me I am on 12 months contract and if I wanna cancel it will be $150. They were very rude. I wish I saw all those reviews before I signed with them. I AM GOING TO TELL EVERY CUSTOMER I TALK TO IN MY JOB ABOUT MY BAD EXPERIENCE WITH TXU ENERGY. They record the things they want, not everything you say.

I will start this off as I never write reviews good or bad but my experience with this company has been so horrible, I need to warn others to stay FAR away! I have lived all across the US and have a lot of different power companies along the way. I have never come across a company such as TXU. First, their rates are higher than anybody. Probably by about 50% or more. Second, if you are a day late, they will just turn off your power. The second time I was late they put a deductible on my account of about 400$, which they wanted as a one-time payment. I had to talk to a manager to get it in installment plans. Also, they will make you sign up for a year like a cell phone plan and make you pay a lot of money to break the contract. They do this because they know if they let you pay month to month, nobody would use them for any length of time. Stay far away from these guys.

I was with TXU for several months... Only to see a big raise in my bill... I was barely even using any electric. But then I switched to Ambit Energy!!! I got a rate of.085 per kwh!!! It is awesome! And not to mention the free month and the free electricity I receive for any referral!!! If anyone wants more info on how to sign up for free text me I can help.

I recently moved in a one bedroom apartment in Austin Texas. I had my power turned on 10/7/2016. I received an email from TXU that my charges started at approximately 5:37 am that morning. I moved in at approximately 9:45 am. Since I was new to the dynamics of choosing a power company I decided to test the integrity of the system. I moved here with the same appliances that I've had at my last 2 previous apartments (which is in 2 different states). My kwh usage was mostly the same because I used the same habits in both places. They may have been a little different depending on the age of the apartment.

I have never had a problem with TXU before, they were always a fantastic company to deal with. Two months ago, I had a business trip to go on. I wanted to take some extra money so I called to see if I could set up a payment arrangement. I used the virtual assistant, who offered to let me pay half and split the other half over a 5 month period. Now, I'm not receiving bills, I'm receiving shut off notices! My last bill was at least $75 higher than I was expecting and I haven't even been home most of the month! I can't talk to anyone and I can't login because my email address has changed. I love this company and don't want to leave it but I don't want to talk to their silly computer and I want to know why my bill is so high. Shut off notices don't tell you that, they just appear threatening.

We have a three-bedroom home and opted for the free energy at night (8 pm-7 am) during which time we run the AC. During the day when we have to pay for electricity (according to our plan), we keep the thermostat higher, close off vents to rooms not used and keep the lights off with the curtains open for lighting. There is NO WAY our electric bill should be running in the $200 range! Never in my life have I ever had such high electric bills. When I lived in Louisiana, I had a house of similar square feet and my electric bill ran $18-24 a month with $50 as a high! Also, they tack on ~$50 per month "Delivery Charges" and then ~$20 "Miscellaneous Charges" without even saying what it is. What is TXU up to?

I live in a 3 bedroom, single flat house, 1500 sq feet. My bill has been 319. Actual read for last 2 months. On-Core comes and says my meter is not reading. Put on a new meter. Bill is 797.00. They say actual bill. Now something is wrong here and I ask them to investigate. They said the bill was real. I don't see how when I nothing changed from the previous months. I am pissed off. Will be changing companies or something.

I live alone in a 1 storey 3BR/2BA home. In two of the bedrooms I close the vents and close the door. I am gone from 7 am - 8 pm and turn my thermostat to 78 in the hottest months. The lowest I set my AC is 72. Yet my bill is over $350/month. I've tried numerous times to inquire about this. I just keep getting excuses. They say they are giving me the best rate but its not. I feel completely ripped off by this company!

The bills I received with Center Point charge never were the same, the last one charge me $87.00. REALLY??? Now I changed to another company and they promised to sent the credit balance after my bill due date. That was July 15. I called today about the check and told me they will process the check in Aug 1. They are using my money for more than 3 weeks. They are sending letter that they want you back. NO THANKS.

I logged into my account to see that its current balance was $900!! I began looking at the account summary and found a $400 deposit charge. I called a representative who informed me that the $400 charge was due to a late payment. Ohh I was also charged in addition to the $400 dollars a $9 late fee for notice and a $15 late fee. That's a total of $424 for being a week late on a single payment. I will no longer be utilizing the services provided by TXU. In addition I will NEVER refer anyone to them.

When I signed up for TXU last year 2015, they had a promotion whereby they would give its customers $250, in two payments of $125 each. I never received even one of them. They sent me a letter with a promo code and a customer code. The letter also asked me to visit txuenergyrewardcenter.com. I did that, but when I input my promo code and customer code, what I read was this: "We're sorry! We are unable to locate the promo you are submitting for." I checked the numbers several times...they were they sent me. So I would not trust this TXU promotion scam. I did this review to document this particular event, and maybe I could help some customers.

I have only been with TXU for about 3 months and I never knew when my bill was due. Well, I get a letter in the mail informing me they are adding $250 to my bill for late payments. This should be against the law!! I have a zero balance on my bill. TXU is a rip-off and I will never refer them to friends or family. NEVER!!

I was with TXU at my home for over a year. I bought a new home Feb 19, 2015. At that time I was sick of high bills and bad service from TXU. I told them I was going to switch to another company and they begged me to stay and offered me a $250 Visa card to re-up with them and a 3% discount each month that I was with them. Well I never received my $250 Visa card but was sent $125 instead. Rather than complain and live on the phone with these folks I just said "to heck with it" and recently switched to Cirro Energy.

Some statements are worth noting like "It is better to be safe than Sorry." This is complete RIP OFF company. I had to move out of the apartment on account of job change and so I decided to check my credit score and saw that TXU was on it for $150.00. These charges were for early termination charges and one day I got a call from Lady representative who said she was the president of the company. I politely asked her like for what these charges as I did not have any contract. This women was very rude to Asians. I can see that. She was very rude and not courteous. Any good way to resolve the issue did not work with this person. Such a worst experience. This they have put it in my credit report. Which has affected my credit score.

I overpaid on my account by a lot. Yes, I know it was my fault but I noticed it the day that it happened. I called and was told nothing could be done until it was received. I called back and a representative said he would begin the refund process. One week later, I call back - they deleted that request because "it was not completed correctly". A new request was submitted. Weeks go by and I have called every week. Told things like they needed to investigate. What is there to investigate, I overpaid, you see what I owe and give me the difference. EXACTLY ONE MONTH LATER AND I STILL DO NOT HAVE MY MONEY.

My bills were not high with TXU but they would take 2-3 weeks to post payments that were sent in plenty on time so always getting late fees. When my contract was up and was time to refund my deposit said would take 3 weeks! They expect you to pay within 10 days of bill then they should pay within 10 days. It's been almost 4 weeks and still no refund.

I had a 1 year account with them for my apt. A week prior to moving out of the apt at the end of the 1 year contract with TXU I called them, informed the CSR that I will not be renewing the contract and that I will move out 12/18/15. I was informed by the TXU rep that they will disconnect the electricity 12/19/15. Well I called TXU 1/29/2016 to make the final payment for previous services only to find out that TXU never disconnected the electricity nor were any notes indicating from that CSR that I was moving out and declined to renew the account.

I spoke with Carol who is an account supervisor. This matter was cleared up within a couple of days after speaking to her. I'm glad that TXU finally kept their word. The credit did finally go through.

Sept of 2014, I received a bill from TXU (475.00), I paid half and was waiting for check to come in to pay balance (3 days). During this I received a bill from First Choice Power (1089.00 for 1 month). I call First Choice Power to find out who they are and why they are billing me for Electric, when my service was with TXU. I was told TXU switched me to First Choice Power. I called TXU to find out why and no one from either company could tell me how I was switch to the other without my permission.

TXU's Mrs. **, a Dallas supervisor, lied to me telling me that the amount I pay twice was put back into my bank account. And I got charged $300 deposit for being late more than twice in a year including 1 time where they made the mistake, I will be charged with the deposit even if I change the company. To me, this is a fee for being late, not a deposit. A deposit should be refund if I do not use their services. Deposit is a pledge for a contract, the balance being payable later. BAD!

This company is by far the worst company I have ever dealt with. They have all kinds of hidden fees. They have worst customer service. They are filled with liars as customer service representative. My electricity bill just kept going higher with them without more utilization on my part. They charged me a bogus fee of 290 dollars when I got off their bogus contract. I will be filing a claim with BBB as soon as I finish writing this review.

Whatever you do, do NOT do business with this company. They used sneaky and underhanded business practices to get money out of you. When I switch from another provider to them, I was told I was on a 3 tier plan, i.e. I pay so much for kilowatts up to 1200, then x amount from 1201-2000, then x amount for anything above. When they would not give me a decent renewal rate, I switched from them to another provider who offered a lower rate. I get my last bill and they charge me for the amount of kilowatts I used which came to around 120.00. Then, and read carefully, they tack on this average monthly usage fee jumping the bill up to almost 350.00.

I have been a customer for two years and have had my payment directly taken out of my account. All of a sudden, these guys can't process a payment correctly saying I had insufficient funds, when in fact, there has always been plenty of funds to cover my bill. These guys never processed the payment and I was willing to show them where they never requested the funds for payment. Two months of this and today I had my electricity shut off. They are at fault and want to treat us as if we are at fault here.

I DO NOT recommend this energy service for anyone! I currently have free nights from 9 pm to 6 am. I travel for work 6 days a week and no one else lives here. I had my bill on Autodraft. When returning from a trip, I came home to no lights. I called and asked why they removed my credit card from my account. The agent simply said "I don't know!" I was charged $50 for a reconnection fee because of the company's mistake. I received a bill for $150 including the reconnection fee. My bills average $30 - $50. I called and asked how is there an extra $50 on my bill. Agent said because the extra three days of service. So they not only charged me $50 for my bill, $50 for a reconnection, but charged me $50 for an extra 3 days of service.

This past week I was mailed a TXU Energy Promotional offer, for new customers, to receive a $350 bonus (Visa Pre-Paid cards) in return for signing up for TXU Energy Texas Choice 24 plan. Promo Code DMANOV509S, Reference Code: ** My address is clearly on the promotional mailing, and is correct (including ZIP shown as 75074 (Plano)). It's also correct that I'm not an existing customer. The offer includes stating that I'm pre-approved, no deposit is required, and I should call 1-800-998-9763 to sign up.

TXU Energy use to be good. All of a sudden it went up and I mean way up!! I get the free nights plan from when I started. The first 3 months were about $80 the most and I've had them over a year. Get this. I live in a one bedroom apartment under 600 sq. My bill last month Oct. 2015 was $177 with the free nights. And this month Nov. 2015 as I have used less is what their chart said is $179. I don't get how this is. And they have this texting thing that tells us if the bill is under your expected amount which mine is $100 because I really don't think it should be no more.