SunPass Prepaid Toll Program Reviews

I purchased a Sunpass transponder several years ago for my car. I recently was sent an invoice that I owed $61 to sunpass. To be clear, I work from home. I have a second job that is just 2 miles from my home, and I train clients that all live nearby. IOW I RARELY use the highways. Yet somehow I have $61 in past fees?! I called Sunpass customer service and discovered that when I set up my account, the operator took my credit card information and simply made a one time payment on the account. IOW, my account was not set up to refresh. Again, I added this sunpass years ago.

WARNING!!!! If you receive an invoice from SunPass or ExpressWay, whether you have traveled on toll roads or not, please investigate thoroughly before paying the fine!!!! Their invoices come with an invoice number and account number. When you go online, pay close attention to the account number you enter. On the left, you can click "History", which will show if you have past invoices. I found out that I had 7+ invoices that are not my car!!! I am in the process of disputing them all. Their customer service sucks and is not helpful. I am about to contact an attorney because this feels like identity theft. Be on guard if you ever receive an invoice from these people. They are idiots!!!

My husband received a collections notice from tolls supposedly from four years ago. We provided proof of payment and they still say that we owe almost 300..This is crap. I have the receipts from that time. How do I still owe money if I have provided receipts from that time?

I'm on disability. Had to break up payments. The total was 30.15. I paid 15.30 and went back to pay the other 15. Nope. It was 18.00. Well guess what. Next time I'll cover my damn tag and you won't get a red penny from me. Ya'll wanna steal from citizens. Let's steal from y'all. What's good for the goose is good for the gander.

Long story short I called Sunpass because I’m out of work temp due to an injury currently not collecting a check with a family and my registration was unable to be renewed due to toll violations so I contact Sunpass, tell them I need them to release my tag and they said pay c amount to release tag so I can renew registration. So I did. Next day tax collector tells me, "No Sunpass can’t put a hold on your registration only Epass can" so I had to intern call Epass and pay what I owed them. Point being they just wanted their money and they knew what they did but I don’t just have money to throw around like that. I’m out of work. I just needed to renew my tag and they took advantage.

Our license plate/Sunpass transponder were fraudulently used in New York. When contacted the rep said they would investigate it and she “deactivated” our account. She did not and two more charges were added! DO NOT PUT ON AUTO PAY!!

Sunpass has sent me a bill four times for the same instance. The last two bills had a different vehicle than mine pictured and occurred on dates I was not in Florida. I filed a dipute but have heard nothing back.

In moving to Florida, the purchase of a Sunpass was recommended as the practice of digging for change (now Dollars) is archaic. We went to a supermarket chain store and purchased one of two "Transponders" offered. One was a multiple $ of the other. We bought the cheaper one in the absence of information. It was a Sunday. I guess no one uses tolls on Sunday in Florida, because the office was closed and the print was too fine to read on the package. The online registration had endless closed illogic loops which were also endlessly frustrating. All this reminds me of the old Florida I left in 1994. Everything backwards and then some. The only exception I see is that finally, there is a skilled Governor in charge. Maybe he can straighten out the mess.

SunPass has been randomly charging tolls incurred by a motorist with a very similar license plate to my account (my plate is Yxx-SKX, theirs is Yxx-SLX). The amounts are small, so it didn't come to my attention until SunPass hit my credit card to replenish the balance. SunPass tells me, "In the event that a license plate is added to the account incorrectly, it is the users responsibility to immediately notify SunPass... We are not able to process any adjustments for the disputed toll activity."

Do whatever you can to avoid traveling on a road managed by SunPass Tolls. Their invoicing system is confusing, outdated, and inconsistent to create extra fees to pass on to consumers. They will invoice you in an outdated order and tack on fees with zero justification or clarification. If you don't pay the extra fees they will threaten to pass you on to a collection agency. Their customer service department is also trained to confuse the consumer. Bottom line - this whole company should be investigated for consumer fraud.

These people are huge scammers, you buy SunPass and they still send you invoices with the higher rate, then they say it's because you do not have a card on file, **, they have been charging me the higher rate and eating through my funds beware and really watch your statements.

I asked to SunPass for a refund after a total loss accident in my car that was towed and went through tolls, I couldn’t take off the transponder in those stressed times! They didn’t give any courtesy refund as big companies do in these sad situations! Sunpass should be more emphatic! I think this is a dark and miserly company.

Horrible and rude customer service... then you try to work your way through the automated system that some child set up which does not understand simple, plain english. Was going to set up a pass but since they've proved their usefulness, I will not ever use again.

I recently got married and have been working through the long and tedious process to change my name with hundreds of contacts. Government agencies, banks, retailers, companies, apps, websites, customer reward programs, etc... Part of that meant recently closing a bank account. I thought I had switched everything over but turns out I hadn't switched Sunpass over. They hit me with a $25 fee. Refused to reverse or reduce despite the fact I've been a customer since 2010 with no prior issues. We don't travel on toll roads a lot. The $25 fee is likely greater than a year of paying $2.50 toll-by-plate bills. AND the biggest joke is they never sent me anything in the mail to alert me that my account payment method had been rejected! The toll-by-plate invoice had the wrong amount due and didn't say anything about the other issues! No explanation from customer service on that one. Just kept saying "Can I help you with anything else."

Sun Pass Website says you can order a Sun Pass Pro Transponder and it will be mailed to you in 5-7 days. This is not correct. It takes 2 - 3 weeks now. Post Covid timeframe. They should update their website, so folks know that before they order. See below statement from their website- "Transponder will be mailed to you within 5-7 business days."

This is the second time Sun Pass has sent a toll charge to a third party collection company on toll fees that were paid through my account by autopay with my bank. I have their statements and bank statements verifying payments. SUCH A SCAM!! I spend a few hundred dollars a month in toll fees but somehow it's always for $6.00-$8.00 dollars that turn into $30-$40 with fees and charges.

Automatic voice said that waiting time is 71 minutes. I waited 84 minutes! Still no answer! After Pressing 2 for a call back I am now waiting for 3 days. Guess what happens? No call back! Cannot understand how a company that runs so poorly, still be the only option.

On recent trip to Miami from Daytona, partly on toll road.. Trip to Miami ok. Trip back got hit with 16 tolls AFTER I was home. Gas receipts to prove. Sunpass said I lied. I asked photo proof. None available. Now I'm pissed and asking lawyer to sue. I'll pay cash from now on.

This is why Florida gets a bad reputation, I was in Florida for three days in November 2021 and in December was billed for $9.35 which I paid on 12/17/2021. Then in January I received two bills one saying I owe $1.15 and another saying I owe $14. I filled a dispute and received an email that the bills had been sent before the payment in December was received and I only owed the remaining balance which was like $5 , but when trying to pay the website said my account didn't exist.

After putting in their suggested ticket and then calling many times, waiting weeks and hearing the blaming pacification **, I had to determine on my own who at FLL could help reverse my erroneous $498 charge for 10 minutes! This is the 3rd time they've done this and do NOT care. And then they only wanted this money they took to sit in my Sunpass Account. After more difficulty, they agreed to send it back - 7 business days later - after waiting weeks with ZERO action. They have no competition and no accountability - pretty scary stuff!

Hi, is no way that you can contact the customer services agent to solve a problem that you have. The phone answers and intrusions are annoying terrible. Somebody must help for that. They collecting a lot of money and the customer service is nothing.

This company is terrible. Customer service is impossible to work with as they have premade answers wrote up for all your questions. They will lie and tell you anything to get you out of their hair. It takes over 2 hours to get someone on the phone. Their box only pays some tolls so expect to get an invoice from the expressway authority for others. Their whole system is trash. It is impossible to get in contact with a supervisor.

2 invoices over the summer. Both were paid in full immediately. Although their own invoice showed the payments they continued to bill me and I had to send proof. 5 mos. later they are billing me again..

SunPass is the worst company in existence. The website is impossible to navigate. I have called and tried to log in several times to change my address but they are still, after 4 years of living in Florida, send invoices to an address in Iowa that I've never lived at. You cannot get in touch with a customer representative ever. I cannot understand how a company that runs so poorly, still be the only option.

I downloaded the app and loaded my rental car info. At no time was I told that my transponder would not work with EZpass. I noticed there was no "bink" when I went through a toll plaza, so I started paying cash where cash was an option. Good thing I did. I contacted Sunpass and was informed I needed the Sunpass PRO! Thanks, folks. When I researched whether my Sunpass would work in VA, MD, and DE everything I read said that it would. No mention that I needed another transponder. The tolls cost double. Thanks, folks. I can't even contact anyone. They hide behind their government contract.

I do not live in Florida but I have a SunPass for when I visit. Haven’t used it in a few years. I receive a statement (roughly $10) that I used it in North Carolina. I have not been anywhere near their tolls in that area. Turns out I listed the wrong plate with them, off by 1 number. In fact, I no longer have the original plate that I actually had. A simple DMV check of that number would have shown the actually owner. They didn’t give a damn. Said I am responsible for any plate listed. Refused to refund my money. They are not a reputable business.

2021-07-05 17:26:47 UTC. I'm not able also to reach them over the phone. The company should provide an email contact for those cases.

SunPass emails me every time before auto debiting my replenish. I set $25. When my balance is $10 it triggers replenish. Fine. However, I've just noticed they've sometimes debited 2x in one day, and sometimes bi-weekly! Crazy autopay? I only use one toll road in the area (goes to mom's house) for total about $5-10 per month MAX.

This company Sunpass is stealing from the people. Two days ago I paid $243 and two days later I owe 16 dollars, and those days the daily charge was $0.33. This company needs to stop, and charge what is fair.

Upon reviewing my Sunpass account in December, I noticed that I was being charged for Pinellas tolls (I am enrolled in the commuter plan). I read the plan specifications, which state that it expires September 30th. I also read that it renews automatically if you are enrolled in "easy pay" (I am). NOT TRUE! Not only did it not renew, it wouldn't let me submit payment to renew. So, I sent an auto request asking for credit for the $40+ in tolls since September 30th and for the plan to be reinstated. My answer was essentially "nah, you didn't renew". No assistance whatsoever. I had to delete the plan and reenter it again.

Several times over the years they have just up and billed me for plates that weren't even mine, they have recently billed me for several (over 100) toll violations on a temporary tag that was issued to a car I purchased recently, they started charging me for tolls on the plate that was apparently also on 2 other different cars driving on a toll highway over 200 miles away on a highway I've never been on, I sent them the registrations showing them the plate wasn't even issued at time of violations and after 2.5 months they send an email stating case closed insufficient documents, after 20 plus phone calls that take an hour for someone to pick up each time that can't do anything for you anyhow and there's no way to reach anyone that can that can actually make decisions or anyone that can even tell you what they want accurately.

I have sold my jet ski with a trailer 5 years ago. Forgot to remove the license plate and the new owner used the expired plate to go through tolls. I reported to the DMV that I no longer own the trailer. SunPass wants me to file a police report. Police advised me to contact the DMV. It seems that SunPass is protecting crooks using expired stolen plates as long as they can charge former owners for Toll charges... Third world company!

I have tested the honesty of the Sunpass system to verify that they do not falsely invoice charges that have not been made, and they have not passed the exam in the month of September. We spent only one day on the Don Shula highway and they charged two more days charges. This is not the first time that this has happened, you have to clean that place of predatory wolves, which steal money in an authorized way, with the approval of state authorities. This system of improper toll collection has a flavor of dictatorship, there are no mechanisms to combat fraud, corruption and theft.

I received an invoice for a toll I knew was not mine. It was a Pay By Plate. When I looked at the photo, it was obvious half the plate was out of view, meaning someone guessed at the plate number. If they looked up the plate, they would have seen it was for a Honda Fit. The photo was of a commercial box truck. So I opened up a dispute, followed up with a second report showing my car with the plate in question. THEY DID NOTHING TO INVESTIGATE AND SENT ME A SECOND NOTICE. It took a very angry call to a supervisor to get this resolved, or at least I hope it is. Billing people via a photo is a HORRIBLE IDEA.

On Friday, June 5, 2020, I received my first check from going back to work and decided to make very small payments on all accounts just to keep it active. I went to make a $10 payment on my Sunpass but the credit card information was outdated. I went to update it to submit my $10 payment and it charged my card $974. It took my entire paycheck which included my rent and part of my car payment. I called the customer service number so I could have them cancel, refund, or reverse the payment. Unfortunately you can’t speak to a live person when you call, you only get the automated machine and there’s no option to speak with anyone.

Beware...when you open a Sunpass account, you must read ALL fine print and make sure you select: "Receive Statements Electronically" or you will be charged $1.50 for a monthly statement (hardcopy) to be sent to you...after this happened, I notified Sunpass to ask what charge was and was told that I did not select paperless selection when opened account...after requesting adjustment to charge due to new user and requesting forgiveneess for oversight, I was told charge would NOT be reversed as mailing already occurred...the mailing didn't not cost $1.50 for sure - this is not appropriate in my opinion...extremely poor customer service - beware!

For something that should be a seamless process, it is a nightmare for most Floridians. Sunpass will overcharge, double charge, and send you a bill with a photo of a car that is not your car. According to the newspaper, they have even sent bills to people who have died years ago but yet their corpses are still racking up tolls through Sunpass. They are unreasonable and rude and they defend their actions by saying they only make 10,000 mistakes every year and they think that number is acceptable. Florida deserves a better toll system. Sunpass is not capable of accurately handling the job and should be replaced by a different system. I can't reclaim the hours of my life that I have spent on the phone with them over their mistakes. I look forward to the day when they are replaced.

4 years ago I stopped using my Sunpass transponder because I thought that I was being constantly overcharged. I paid off what I owed and threw it away. Months later I received a bill. They explained I had incurred more tolls that I hadn't yet been billed for at the time of my last payment so I paid those too. I thought I was done with sunpass. A few days ago I received an Mdx toll enforcement invoice which as usual I paid for, but first I was too lazy to grab the bill so I logged in to sunpass by redirect from mdx and searched for my bill by plate number. Boy was I shocked to see an amount due for over $4,000!

I had a SunPass account and had it linked to my debt card thru Easy Pay. I have been charged over 100 dollars for tolls that weren't mine. When I spoke to customer service and a manager I was told there was nothing they could for me. Somehow the wrong license plate got linked to my account. Even though they have a picture of the car and the license plate that wasn't mine they still won't refund my money and charge the right person. I don't understand how they can do that to me.

I purchased a SunPass (suction cup transponder cost $20 & I put $20 on the account) when I got into FL this past Feb. First, the registration process is confusing. It was the weekend so no customer support was available. I finally figured it out that you didn't have to leave credit card info so your account would automatically renew. You could place a one time amt on it & then replenish as needed. When I pressed submit the page said you transponder is ready to use. I went through a couple of gates & the transponder read. About 15 hrs to 16 hrs had elapsed. I got to a couple of gates owned by E-Pass & it didn't read. I asked SunPass if they could more $3.90 of my $16 on my account to pay these. They said they couldn't because my transponder was activated less that 24 hrs. So I had to call E-Pass and pay by credit card $3.90.

I need information, you folks won't give any. So I'm at a loss. I am a VietNam vet. I need information. Tavares to Lake Nona the only time I use the Toll Roads. ** is my mini SunPass, not on my car, because I don't trust you. You have shut me off, literally, 5 times. Please give me "useful" information!

An unknown car was added without my consent to my account and I ended up paying about $60 on tolls for a car that it's not even mine. I called the customer service line to let them know what was going on, they said that unless I could show them the rental agreement for the vehicle proving it wasn't me who rented it there was nothing they could do about it. I told them there is no way I could show them the rental agreement since it wasn't me who rented this car. It is absolutely ridiculous how my account information was stolen and they do not want to help. I ended up paying 60$ on tolls for a car that wasn't rented by me or added to my account by me. The agents did not care or wanted to help at all. It is unbelievable that they could not do anything else to try to help me and refused to give me a refund. The worst experience of my life!

Called to ask about a unauthorized charge and they claim I set up autopay, if I had autopay, my account would not have a balance higher than 20 dollars, "autopay" is their way of going into anyone's account and do whatever they want, not the consumer's fault for not knowing how the system work on their end when asked to verify your name 10 times plus your, address, pin number, security questions etc etc. I feel bad for the reps getting paid minimum wage and acting like they hate their jobs.

Since they had that problem with their system over a year ago the billing department has been billing fictitious amounts to my SunPass online account. I have bogus charges popping up daily for traveling through a toll weeks prior. It's impossible to try and backtrack how this is happening. The answer I got from them is tolls take weeks to process. Really? When did that happen? I am ready to hire a lawyer and start a class action lawsuit. The sunpass system and FDOT owes people a lot of stolen monies and something needs to be done ASAP!

How would you like it Mr Sunpass if you received the same shameful service you deliver???? Some people need a live voice to resolve their issues. We can only hope that when you need help from a company you receive 100 times the despicable customer no service. Was I clear enough you pile of pure garbage???

I switch to E-Pass end of August because Sunpass has been the worst nightmare possible. I replenish my own funds (because I have a family member where they took out $5,000 by mistake. Took them 2 months to return it) and when I go pass by a toll and my balance is negative (I replenish when I get home) they told me that they don't try to take money out of the account. They form an invoice and send it out, charging the full amount. So, what is the point of having an account with you? You have my license plate on file,you can't go back and take it out? So, I switched to E-pass, they offer a bigger discount and I don't have any problems with them at all.

SunPass has the most awful customer support ever. Nobody knows how the system works and they lie to avoid to work to help the customers. Don't even think about use your own transponder when you rent a car. They will not charge you and the system is prepared to not show the activity at all. All tools you use will be hidden. This way the rental car companies can make a fortune charging you like 15 dollars per 0.75 cents tool. May be an agreement between Sunpass and the rental cars companies? Who knows... While we don't know, we pay and they don't care. Nobody from Sunpass cares. This company is a SHAME. Well, just take a look at the stars reviews...

I have an epass. Plenty of money in my account. Once in August and now September I have had to pay a $.75 toll and $2.50 Fee because they made me pay by plate. Gives me about 10 days once I receive bill. Goes to North Carolina. Service at Sunpass is terrible. Just wanted the money. Governor from Florida it’s time to fine them again. Not only do they rip you off they are rude and could Care less about the public using the roads.

Been a SunPass customer for about 8 years now and in the last 7 months or so have been getting pay by plate bills in the mail. I have changed transponders and that is not the problem. Have contacted SunPass 3 different times and they are zero help. My problem is not getting the discounts and having to pay the "processing" fee to Epass for the pay by plate invoice. We are switching to EPass and will see if that solves the problem.

STAY AWAY FROM SUNPASS!!! I have had a SunPass account since I was in high school, and ever since I got one, I've had issues with it. I was enrolled in the easy-pay system 4 or 5 separate times, and every time they have removed my card WITHOUT consent or notification. I only found out when I had toll violations come in. At first I thought it may have been system error or someone pressed a wrong button, whatever I gave them the benefit of the doubt, but when I call to complain, they tell me my card was declined three times so they removed it. I can look at my bank statements and I get text notifications if my card is declined, not once had they attempted to charge me nor did my card get declined this last time.

Every once in a while, I get a toll by plate charge on the Beach Line extension, even though my transponder works on other SunPass roads before that in Orlando. Also, I just got a charge for a vehicle that isn't even mine and has a very different tag #. The enforcement invoice was for a vehicle in the Ft. Lauderdale area and I haven't been down that way for years.

Sent me a bill with charges a year and a half old. Billing me when I already have a transponder and refusing to adjust my invoice. This company should leave the state of Florida and stop ripping people off!!

I can no logger log in at my pre paid account and the bill from Sixt rental car just arrived. So I am wondering what happen since I had the SunPass transponder at the car when I went thought the tolls. When I left the rental car I forgot to take it out so I decided to disable the bar code... And I can no longer check my U$ 18,80 that I still had. Very disappointed...

I've cancelled like 6 times and twice online and the account has never closed. They were suppose to refund my money 3 months ago over a rental car from Hertz auto. THEY WON'T GO AWAY. These people are extortionist and scammers of the state. The state of Florida gives no ** about stealing from you. It's just sad at this point I don't expect them to give my money back. I will never pay these people and I will see if Hertz can register their plates again after my Uber/rental program went south.

BEWARE, I just signed up for the auto SunPass account. I have a transponder sticker on my window. They are deducting money from my account and my car was not even in the state for the toll charged. It’s impossible to talk to customer service. They denied my dispute through email stating that I have a transponder. Read reviews before signing up. This is becoming a problem. I probably should cancel my account before it gets worse.

Terrible service. The system says; may be viewed or downloaded for the past 36 months. Once you logged in and trying to go over your account, you are allowed to see up to 90 days only! When I called them Customer Rep said that I need to apply via email and wait up to 3-4 weeks for my Transaction View statement. Seriously? How come that I am not able to see how much money they sucked from my account? Horrible and unfriendly Customer Service.

After 7 loyal years being a Sunpass customer, I am 100% done. Cancelled my account and I'm currently an E-Pass customer. I received an unpaid Toll Violation from E-Pass saying that I did not pay the toll on 03/18 and 03/19. I call SunPass and they tell me that they never received the bill from E-Pass. I call E-Pass and they tell me that the only reason they sent me a bill is because Sunpass did not pay when they sent the bill to them and they gave me the Invoice # for that bill. I call SunPass again and they verified that I had a positive balance at the time of the transaction as I have automatic replenishment and that my vehicle information was correct.

Made payment to SunPass Toll by plate, sent proof of removal from bank acct. Sunpass can't find the money. They keep saying they will send to servicing to locate. It's been over 3 months. Don't pay online.... They lose your money and find every excuse not to make it right.

I am a current SunPass holder (commute to Tampa on Veterans), yesterday I received a Toll Enforcement Invoice in the mail. When I tried to access my account using the account # on the Invoice I was unable to login. Then after changing my password and logging in realized the account # on the invoice isn't even mine. In the past I just paid these assuming there was a glitch with the system. This time however I did my research and found that the two tolls they were claiming were in fact withdrawn from the funds I had in my account already. After reading all the write-ups about how truly messed up SunPass is I don't know if the letter I'm writing is going to do any good.

For months Epass and SunPass have been taking all of my money! I have been billed numerous times pay by plate when I pay 30-50 a week in tolls. I go through 2 tolls a day 2 times a day and they charge me 4 times. Sometimes even when I do not go through one like on my day off! I have contacted and emailed both companies and they tell me the same thing!! I want all of my money back. I don't understand how a company can do this. I am beyond upset.

Around 2016, I started to receive tolls that did not belong to me. I called SunPass, and the operator fixed the issue quickly for me; they even told me the name of the plate that I was being mistaken for. The past few years went by without me receiving an incorrect toll. In the past few months, however, I have begun to receive the tolls again. I have probably opened 5 disputes in the past 5 months, but the tolls keep coming. All they keep telling me is that they can file a dispute and send me an email with the result, but that's a lie because I have to keep calling to see what they've done!

I've been calling the customer service line for 3 days and they hang up on me. They are quick to charge my credit card, toll by plate but when it comes to my questions and concerns I get hung up on? What kind of mediocre business is this? You work for the county and state. Why are you hanging up on people?

This toll system in Florida is corrupt. I have been a SunPass customer for years and I have always automatically replenished the account, however I got Pay By Plate bills several times. I had to pay them before I could renew my registration. I don't know where my SunPass funds went. On top of that, SunPass keeps charging me money without passing through the tolls. I don’t know how they do that. It is outrageous and I wonder when the Florida Department of Transportation is going to listen to the people's complains and stop this rip off.

My family went on a trip to Miami and The Keys from Massachusetts for 7 days in February of 2019. I purchased the temporary Sunpass that sticks on the windshield of our rental car. The instructions on the pass instructs you to sign up online to activate it. I specifically input that the pass was only active from 2/20/2019 until 2/27/2019. I received a bill in the mail today saying it had a negative balance so I checked my account online. What a disaster! The pass is still active and been in use for months, racking up a huge bill.

I have received invoice for a tag I have never owned for 4 months. Keep disputing including motor vehicle records to prove I have never owned that tag. Cannot get a live person! Phone ALWAYS says, ”We are experiencing higher than usual call volumes”, even at 8 a.m. when they open.

My SunPass, the actual physical SunPass, isn't detected on my windshield. This means that I have to attach my plate to my account so that they can do toll by plate. I've done this, but it still doesn't work there. The app on the phone doesn't work, the website can't find my login information despite having three cars registered for five years. Just every part of this system was clearly designed by either the lowest bidder, or someone owed someone else a favor and got the contract. There's no way it has to be this bad, I can't even log in to give them their money.

Updated on 04/14/2019: After a few months trying to log in to change my PIN to a password, I finally succeeded today through a link included in an e-mail advising me that my account was a few dollars in the negative (I had no way of checking). It took me six tries just to update the expiration date of my credit card and to refill my account. I kept receiving messages advising me that my changes could not be updated so try another credit card.

Been had my tag expire for 2 years. Every time I had called I never got help and everyone will be so rude to me. They wouldn't let me talk to a manager but on this day I got 2 wonderful ladies that helped me to the fullest GERLANDE AND QWIN. Super nice and sweet. Answered all my question without a problem. Thank you so much ladies. Yassandra

I have two active and up to date SunPass transponders that work and charge me correctly. I am also receiving pay by plate fees out of Miami (I've never been to Miami). These fees are automatically charged to my account and funds are automatically replenished to through my credit card. I have now been charged 21 times for someone in Miami that has a license plate similar to mine. I have contacted SunPass by phone through their automated phone system that tends to hang up on you or tell you will be on hold for an excess of 45 minutes. I was able to finally get a return number entered for them to call me back without being hung up on.

I don't think I've ever felt so much rage that I would go through the hassle of writing a negative review. They have continuously been sending me invoices in the mail even though my transponder IS activated and working and for the last month I've been trying to get ANY kind of connection with ANYONE from SunPass. I feel like open heart surgery is easier than trying to reach a human being from SunPass. On top of having to first deal with that waste of time, brain dead robotic voice that can't seem to understand when I speak plain English at times it is a treacherous maze to figure out what path you have to take to be able to speak to an actual human being!

We are trying to figure out what is going on. SunPass is billing me for a Mack truck with Florida tags - not my vehicle. I live in Virginia and haven't been to Florida in 10 years. The first dispute was ignored. I reached a representative about the 2nd invoice and was told that when it is reviewed, if the vehicle is not ours the charge would be removed. That sounds good, but how is this license tag being linked to me anyway????

SunPass Operations continuously fails to respond to my emails, calls, and tickets. I have an unresolved issue with an invoice and they do not help. Sunpass Operations continuously fails to respond to my emails, calls, and tickets. I keep receiving invoices from FDOT for "unpaid" tolls. However, I have an operating transponder in the car so I am trying to dispute it. The main issue is that I have a new License Plate with a new number. When I try to register the plate number I get an error message saying that the License Plate number is already linked to another account. It seems that the plate number was recycled.

If there was negative stars, I'd give them 100 negative stars. I waited on the phone for well over one hour as their online program will not let me in. After which they promptly hung up the phone. There isn't a worse experience I have had in well over 20 years than with them... How can they be in business with this horrible customer service?

I am being billed for a toll charge that was not mine. I am disputing the charge on 3/12/2019 at Yeehaw Junction. Your service rep, Eric, informed me that the charge was from the car I no longer own and that I did not deactivate the old transponder. The steps I took to deactivate this transponder: When I bought my new car, I immediately deactivate the transponder on the old car. However, a problem developed with my new car whereby I needed to use my old car for another month while my new car was in service. Because I could not reactivate the old transponder, I called SunPass and they fixed that problem for me. One month later, my new car was returned to me where I then transferred the plate from old to new and when online to SunPass and moved the license plate to the new car, removed the old car from the list.

My credit card was charged $25 on Jan 18, 19, 20 and 21st, 2019. I hadn't even been on the parkway. Then I received an invoice in the mail for $13 - two days later my credit card was charged another $10. I filed a complaint on their online site as trying to call several times proved useless. The wait time each time I called was over 34 minutes. I still haven't received a refund. I went online today to cancel my account and the site is down!

I wanted to simply add a vehicle to my transponder account. My online account tells me I have to call customer service at 1-888-865-5352 to add a vehicle. First time I waited to be connected to someone for 32 min before I had to leave and had to hang up! The second time I called I waited for 43 min on hold to be connected to a customer service rep at which point adding the car took less than a min.

I have been a SunPass customer for years, yesterday I got an E-PASS Pay By Plate bill for $45.00 dollars, how that can happen? Well, some act of magic change my transporter number and I don't know where my Sun-pass funds went. I cancelled my account and from now on I am just going to pay cash and keep the receipts. Something very funny, it's happening with this toll system in Florida.

I have always have a SunPass account. I have always automatically replenished the account so that we don't fall behind. Some time last year the card on file got stolen and we had to change cards. I didn't think about the sunpass being linked because they're not top of mind since they don't send out monthly reminders. The card stayed off the account for months before I was notified that my bill was over $150. I began to pay it but couldn't attach my card because it would take the whole amount which I couldn't afford to do. So the amount continued to climb. A couple of months later amount is over $360 in tolls. No notices or reminders. Just a "Hey, by the way, you owe this amount due a week from now or you will incur fees and charges and won't be able to register your plate the next year." This company needs a better notification system to let people know before their amount gets so high. I wish there was another option. I hate SunPass.

Traveling 417 to Orlando airport with an iPass (compatible with E-ZPass) I got double charged for a toll. Put a claim into Sunpass and was refused and told I had to get it from iPass. iPass wanted written proof of SunPass activity before they would review with no guaranty of refund. So for a possible $1.40 refund I have to supply paper, ink, envelope and stamp. Totally frustrating experience with about as poor customer service I have ever encountered. Another example of our mismanaged government.

Looks like bunch of idiots are working there. My every call made matters worse. My transponder never arrived to me. I called to request a refund. They said it is not a problem and they will issue it. Refund never came. Called them again, I was told it can take up to 21 days. I waited 21 more days and called gain and was told that refund was never issued and they are going to reissue it. After several days I've received text saying I have 0 balance. Looks like they just issued refund on my money that was sitting on my account, but not for the transponder. And this money are still hasn't reached my checking account. These guys are ** joke.

Although have a valid SunPass, the tag changed and we were billed $169.30. We went to the SunPass site and logged to our existing account and after repeated attempts to link the tag, it says, "SYSTEM UNAVAILABLE. PLEASE TRY LATER." But no matter how much later it has the same response!

Rewards program has been cancelled. Why? There are a lot of us that use the tolls every single day to go to work. It is fine to lower the rates but do not make the daily user end up paying for people and tourists that use it once in a while. The discount is fine but do not cancel the rewards program that you had offered and that we were counting on your word and a lot of people kept using the service because of the rewards as well.

OK, for years I have had to avoid all toll roads because of a $47.00 charge for a $1.50 toll. Visiting Florida for vacation and visiting family I’ve had to avoid all tolls because it was the only one, SunPass. E-ZPass services all the east coast except Florida. I’ve even got charged once and didn’t go on the toll road, with more than an hour's worth of my time fighting it it was refunded. Finally in October 2018 is see E-ZPass is accepted. Just visited again and I brought my E-ZPass with me, logged in vehicle and began driving.

Trying to activate a new SunPass account and was told it couldn't be activated because of an unpaid toll by photo. I had a SunPass at that time that was used and there was no unpaid toll. I ended up closing that account because they charged money to my credit card when none was due. Florida SunPass is the worst!

In July I tried to replenish my account 3 times and always received an error. Was not able to replenish my account due to their system problems... My father passed away that same month and had to fly out on emergency and while I was gone, with funeral costs and all my account went into negative because of all the expenses involved... Then SunPass suddenly started debiting my account and causing overdraft fees. They did not refund the money because they said it was not their fault. Told them wait a minute, if their system would have been working properly this never would have happened. Still said it was not their fault and would not refund a dime! Spoke to a Alexis **... Really bad customer service!!! Rick Scott is the biggest liar for saying that they would give us our overdraft fees back.

I go to Orlando once every couple of months, so I don't need a lot of prepaid tolls. I tried to add funds (first time since the summer "upgrade"). For security issues, I don't want the site to save my card information, and that is one of the choices, Option 3 of 3. I hit submit button once, and got the "Fix errors below" error message. What errors? The radio button has flipped to Option 1: Save card for Easy autopayments. Which I absolutely do not want. Changed it back, and now the error says my card info is invalid (it ain't). Can't proceed.

SunPass began charging me $30 a week for what they said were backdated charges. They have dates and times of toll charges when my car was parked as I had flown to Oregon for 10 days. They have me on routes in Leesburg at 5 am and on University when I am clocked in at my job. Sometimes 6 or 7 charges within minutes of each other when I don't use toll roads in my commute. Now I took my card off the autopay and the transponder completely out of my car and they are still racking up toll charges at the rate of $30 a week. They said they don't take video of my car going through tolls but refuse to remove any of the fake charges. They also will not close the account because it's now in a negative balance.

SunPass website suck extra hard. Not able to make payments online, I'm taken to an error page with the message "This page is unavailable". What the ** is wrong with this company? I have other processes slowed down because of this.

I am a tourist who has visited the US several times and stayed for about 3 months each visit, I decided to purchase a vehicle and also a movable SunPass. I had to come back to my country but I didn't want to close my SunPass account since I thought I might use it whenever I went back. SunPass has been charging to my account tolls I have NOT used since I'm not driving my car because I'm NOT even in the USA!!

There are 2 vehicles on my account that are not mine and I am being charged for their tolls. I contacted Sunpass and explained the situation and asked to be refunded for these charges. They replied by email a few days later saying that my complaints were not verified and my case was now closed. Meanwhile these vehicles tolls are still being charged to my account. I complained again and again. I got a reply stating we already told you your case is closed. This is ridiculous.

They charged my SunPass for tolls it was physically impossible to be at with the timestamps provided. Tolls 30 mins apart but 1.5 hours in reality. They close tickets without even contacting. I asked for proof it was my vehicle since they had a problem with their tolls. (Billing 30 days later!) They couldn't provide me with anything! Lying scumbags rip people off and aren't accountable. There should be some sort of audit.

I was charged double the toll amount by their system, not sure the exact reason but it was also showing that I was driving a 3 Axle vehicle which I did not. When I filed a dispute online, I got an email stating that I will receive a response within two days. It's been a month now and no answer. I had called as well to know when I will get the credit back, but the operator had no answer when I will get my credit back. I know the toll dollars are small figures but people need to check their account to see this type of activities. When I opened another request online, instead of fixing the issue, they closed the previous request just to get back at me. This is very unprofessional, VERY POOR customer service.

We had auto pay with this people and they were charging me $20 every single day and even 2 times a day. I was away from Friday 08/31 until Wednesday 09/5/18. Upon my return I was surprised that I had been charged $20 every day since I left and even after I canceled their services, they made me pay $80 for cancellation and another $20 the day after. After the cancellation I started paying my tolls at the booth. To my surprise even though I had paid at the booth they are charging my tag for having gone through the toll plaza. I spoke to the supervisor named Kathlin who would not speak to me and hung up the phone while I am trying to figure out why they are double charging me for something I had already paid. It seems to me that they are surely taking advantage of unsuspecting drivers and if I had not checked my statement they surely would have continued charging my account for more than what should have been.

Cancelled our account and it was verified by SunPass on 7-3-2018 and now over two months later still no refund of the funds we had in our account! We called and all they said is that they did not know why!!! The Florida Government is unable to do a professional job no matter what. Rick Scott is to blame. SunPass wants their exorbitant toll fees but WILL NOT REFUND someone who no longer needs the service. This is totally ILLEGAL!

Outrageously high toll fees and overcharging my account - I have been using SunPass for about system for about 6 months and for the first 4 months it was going good. The last two months they have overcharging me and every other day taking money out of my automatic payment account, I had to change it from automatic because it was ridiculous how much they were taking out. I have read of many other customers having the same issues.

If I could give SunPass as a company minus 10 stars, I would! They overcharged my credit card $125.00 and I had to go through the trouble of blacking out charges on my credit card statement (other than the SunPass charges), scanning them and emailing them to SunPass. They then told me this was insufficient to show the SunPass charges and said I should send the complete statement!!! I told them that was ALL I had showing what SunPass charged me, and my other charges were NONE OF THEIR BUSINESS!! She then told me I could "try" faxing it in or go to a SunPass office, which is a two hour drive for me. I told her this was insanity and I should not have to spend my time, money and gas to recover money that they took from me. My next step is to call the Florida Attorney General's Office, Consumer Protection and see what they suggest.

SunPass is charging me 175.00 in tolls as an error cause the was supposedly on a update. First they started taking more money from my credit card. When I finally noticed in 3 months they withdrew over 340.00 which I never even used in 7 months, I called multiple times. 1st I left my number to call cause the wait time was 62 minutes, 2nd I waited more than an hour. Finally when I had a rep on the phone she couldn't hear me, told me there was a problem with the system, I then called back a week later. Was on hold for hour and 15 minutes. I spoke to a customer service rep that could not explain the situation and told me the system is down and, "You have to pay no matter what," I told her that it is not the customer's fault that the system has overcharged thousands of customers.

It took 37 minutes to answer the phone and I have been online with them for 57 minutes to activate a portable transponder. They could not activate it and asked me to retune it to Publix and get another one. I wish I can use my E-ZPass from Virginia. It is very easy as it says. SunPass should call themselves HILLPASS. I do not recommend dealing with this company if you don't have to and if you do I feel sorry for you.

I had been charged over $350 in the last two months, I have automatic withdrawals every time my account gets to 20 and every time I check my account says it’s -21 and obviously keeps charging me $25 daily. Also tolls that I never go through for almost $1.91 each. I was 2 hour on hold and after the lady in the phone keep arguing that my account was only charged 5 times instead of the 18 times I actually showing her my bank statements, she hanged up on us and nothing was resolved.

SunPass has been taking out money this month August 2018. I had trusted them to be taking out what is due, but I’m to the point where there is just no way I’ve used 800.00 worth of tolls in the month of July. It’s not possible. They have shotgunned 20 debits of 40.00 over a 30 day period. When they were at 200.00 around the 6th of August I called them to ask what is going on they said they were making up for no charges in July. I was ok. I will look over my account and do the math. Well this past two weeks they took out an additional 600.00.

Not to mention the high pricing of tolls, that it is actually increasing more and more, this company should definitely redesign their policies. They started a supposed update of the system, and it has become a disgrace for most residents in Miami (and I suppose than not only for us). The toll they did not get during the re-structuring period they are getting them now, but how do I know they are being fair to me? No one explained that me as a customer, which could have been through a simple letter. Right now I have been on the phone for 1 hour waiting to talk to someone and nothing. They get more money and more money, and we just sit here waiting for the next charge.

I have a rental company and SunPass was having problems with the system. When the customers returned the car there where no charges of tolls so I didn't collect money from them. 2 month after SunPass is billing me for all these transaction. Can I file or hire anyone to help me prevent these charges.

I drive the toll daily for work and get reimbursed for work. Since the system upgrade, really downgrade, I'm unable to retrieve a statement for June and July. Customer Service simply apologizes and says they are working on it. Well, when you've finished working on it, then I'll work on getting a reimbursement from my employer, and then work on making restitution for the ACTUAL tolls used. Horrid!

Since the end of July, I have been charged 7 times to replenish my transponder. SunPass has an issue with their maintenance process and the customers are being affected not the business. You are affecting not just me but many other with these actions and eventually a class action lawsuit will happen. STOP with the CHARGES... at the end of the day you are the only ones benefiting from these actions. Many people live on a budget and your actions are hurting those on a budget. I have had to stop using the highway to get to work until the fees stop coming in. There is no way to stop the replenishing and they are happening every 2 to 3 days. STOP this... This is not the way to treat consumers who rely on the highways to get to work and home. Mr. Scott do something. If there was a way to give a negative score this issue would receive a -10 at least.

I take the toll road home after work Monday-Friday. I see I am being charged multiple time per day and even days that I don't use the toll road. This is ridiculous! When is this going to be fixed! At this rate I'll be putting money on my pass everyday to cover all the multiple charges or take a different route home. I have been using SunPass for a few years now and this is the 1st time anything like this has happened.

On June 19th I called and purchased a transponder from this company. They charged my Amex card $22 for this item. I was told by a customer service agent I would receive the item in 5 business days. Ten day later I called again. One person said it's been delayed. The other a supervisor said it was shipped on June 26th and I should get it any day. Called again July 5 and I was given the same runaround by multiple members of their call center. On July 13th I called and was told that it been shipped and it should be there any day. I opened a dispute on their online page and a few days later the dispute was closed because "the issue has been resolved". On July 27th I spoke to three people in their call center who gave me three different stories.

days. I am going to write to the Mayor, the Governor, the Senator because there are thousands of people in the same situation. We need to know who is behind this and that are taking advantage of all of us.

This is my first month with SunPass and I’ve been charged over $120!!! I keep getting a new receipt every 2-3 days charging me $20 every time and I’ve only been driving to work and back which is very close to my house! I hope they get shut down. This has got to be the biggest scam in the world!!

Wow. That is some shady action they have at SunPass. Screwed up a system for the last couple months and last night we get hit for all the toll payments from June. I got hit with 2 replenishment amounts for $20 each and of course this overdraws my bank acct. And since it's 2 payments I get nailed with 2 overdrafts also $20 a piece. Spoke to SunPass and will they help? Of course not. Well done, scumbags.

They overcharge my account on 3 different occasion and never refund my money, I closed my account. My car has been down for more than a week and they keep charging me without refund, they are thieves.

In The past Month SunPass Prepaid Toll Program has drawn off my bank account one week $ 40 dollars. Something impossible. Can you guys help on this because there is a lot of people in South Florida this the same problem.

All I will say is I am calling the team of investigators to help them go after these crooks for all of us. Endured SunPass's giant overhaul and mess they have made of everything. Then we are told everything is fixed and back up in July start using site as usual. Ok. Put my card # in system so I can replenish my card as needed. Set my low balance to $10. This company then proceeds to debit $10 PER DAY from my account!!! PER DAY! Even if I haven't used the toll roads I use on average $2-$5 per week. I have disputed the charges with my bank and got a new card. This is insane and I hope the govt sues the hell out of this third party company. I am going to stay off the toll roads I guess now. Ridiculous. Scam artists. DO NOT PUT YOUR BANK INFO INTO THEIR SYSTEM. THEY WILL DRAIN YOUR ACCT!

I've been trying for 2 months to register in the system. After reading all the posts, I'm glad I can't and I will stay far away. When I first moved to the area, I noticed all the maps route you toward 589 in Tampa. I ended up on toll road all the time and bills came left and right that I had rightly suspected I paid. After not being able to register due to HORRIBLE website and NO customer service via phone. I'm done. I'll ride the DMB.

The inability to operate the system correctly is shocking. After several days of the website not being able to function the operators that help with customers service are also unable to help customers. Weeks after waiting for the system to be updated or serviced still we have to do more waiting because the system is not working. The Department of Transportation receives MILLIONS of dollars directly from the government PLUS some more MILLIONS from drivers PAYING THE TOLLS and it is still not working right. Who on earth is pocketing the money and not doing the job??

So I keep getting the same bill for 6.99 in the mail with a late fee, I paid a toll on 5/17/18, it’s on my bank statement. On the same day I paid another toll was issued for the same price with a late fee, but my car hasn’t worked and it’s been grounded, so how am I being billed for something that I never used. Is there an attorney or lawyer that’s looks into this? I don’t plan to stay silent about this issue, I work hard for my money and am borderline poor, I’m sick of this extortion!

I received an email from a CC that I had never used & never given out the # to anyone, so when I received an email saying that I had a minimum payment due, I knew something was wrong. In checking it out, not only did I have a large charge on there from SiriusXM, but also a very small, yet fraudulent charge from this SunPass. They are in Florida - I live in California. I've never even been to Florida. I tried calling them, but their system is down. Imagine that.

Received a toll enforcement invoice in the mail. Shows 1 photo of my truck & license plate on the toll road. I did use 589 Florida toll road on the date. I paid tolls at every plaza. I called FDOT 888 824-8655 and spoke with an FDOT employee. I told her I paid at every plaza. She said that I got off and on the toll parkway 4 times at unattended toll collection booths and did not pay. For 1 I never got off the parkway until Tampa airport exit. So Florida has a scam ripoff going on. So yes I'll pay the FLORIDA STATE thieves and get my satisfaction in my own personal way!!! In the future I have ordered all my company drivers to not use any Florida toll roads. EVER!!! PAY BY PLATE SCAM!!!

Last 3 years I have traveled the turnpike, Stopped and paid every toll adamantly... Even told daughter this would happen. It is a scam by FDOT to rip off tourist every year. For under 5 bucks not worth going to court even though I'm sure the court is corrupt too... This is theft. I paid every damn toll and yet still get a ticket. Florida you suck... You are a disgrace to America.

If I could give it NO stars I would. They don't listen to **. They assume computers are correct when they are not. They never listen to the customer and the issues. Their computers don't show prior changes. If you don't watch your account they will overcharge you. I called over 2 months ago they never fixed or addressed anything so I had to call again and they still don't listen. They are a waste of space and horrible company. They are based out of Florida. No wonder why people always talk ** about Florida being so bad. It is companies like this. Get your customer service together!

I went on a trip to Delray Beach one day from Naples and paid all of my tolls. I actually was very adamant about it. Then 4 weeks later I get a bill stating that I had unpaid toll charges. Total **. I paid it just because that's how they get you - threatening that you pay or they will send you to a credit agency. This needs to be more controlled. Nowhere on the invoice did it explain what I was actually being charged for. I went thru the toll booth and paid at each stop. It was a total surprise to get the invoice in the mail - they must make a lot of money sending it these ** invoices. I usually don't complain about things but this needs to be stopped. Total bs.

I traveled to South Florida with my girlfriend. We hit tolls on the turnpike and she commented that she always gets a letter saying she had not paid the tolls when she had. I thought she must have been mistaken. Well, I paid every toll everytime and just got a letter. I told her and she said she has 3 letters. It is a scam and for $5 I’m sure everyone just pays it. It’s wrong to pay and then be accused of cheating. I don’t cheat. I paid the tolls. There is nothing you can do except go to court to fight it. Who is doing that over $5?? I guess you should hold up the line and get a receipt when traveling in Florida. Really, really makes me mad.

We received a bill for supposedly 1 year, we used 3 tolls daily, that makes $3 a day times 365 days (I know we don't use them every day, not Saturday or Sunday) but just for the sake of the numbers, so how much is that? $1095. Again I know that there are some weeks that I work or used the tolls only 3 days a week. So when we received a bill for $2000 dollars and started to compare some of the charges on days we did not work, they were still charging us the 3 tolls!!! We called and we were told they have different companies handling the tools so maybe we had more charges!!! Are you serious???

DO NOT USE THE EXPRESSWAY EVER!!! Doesn't matter if it's 40 cents or $40 or if you even paid it off, you will be paying at least 3x's more. These are 5 different agencies who DO NOT UPDATE THEIR INFO, RECYCLE CONSUMER INFORMATION and you WILL be paying more than once. I have been given 3 different bills (all the same amount, down to the cent) by three "different agencies" that are FDOT Expressway collectors. They have threatened to suspend my license and stop my registration if I do not pay this for A FOURTH TIME!

I was sent to collections over 48 cents... The only times SunPass tried to reach out to me was once by mail to a 3 year outdated address (which I will admit I should have changed, but honestly thought it was updated per my vehicle registration) and 1 email which they can't even prove they sent to me. Then I was sent to collections for $54.48 ($45 fee from SunPass and $9 fee from collections). Collections didn't even get the chance to reach out to me about this as I had contacted SunPass for my fiancé since the transponder wasn't working and we assumed a battery was dead. Now my 790 credit score will be dropping by 100+ points, all over 48 cents? Really SunPass? Is that too great of a fee for you to just write off? Now you've long term-affected my buying and borrowing future for a balance less than a candy bar. No doubt I will be getting my fiancé an E Pass now and will make sure that SunPass never get another dime from me.

We traveled through Orlando to Miami area during the Christmas, paid countless times whenever we saw a toll station. But I still received a toll invoice document back home around mid-January. As the document was accidentally lost, I called the SunPass customer service. The first agent told me the toll is $20 somewhat, which does not match the amount on the doc letter I got by mail ($2.5). So I made it clear to him that I want my document ID and account no. so that I can review the doc online and pay it. He provided me with the account no. I entered it on my computer right away but the page said not found.

As most others have noted, this seems to be a big scam the state of Florida is running. Bills come left and right for tolls, most of which aren't valid AND many are duplicates that aren't sent as such. Oh then, you have the ones that don't come as a bill at all and instead go straight to collections. Had collections bill come and not once had that been previously billed or given the opportunity to have it be paid. To add to that, all bills have been paid also, so there should be NO collections bill, period. It's a serious scam they're running because there's literally no way to deal with these idiots and yet if you don't pay...even if you don't truly owe anything, they can take your registration and even license. It's really unreal. I hope at some point a class action lawsuit is started, because they'll have millions in on it!

Sending numbers of letters on a class A truck which I have never driven neither in Florida. First, one took around a year resolved by finally the company sends in a letter that the company identifies wrong plate number. I called CSR numbers of time and I wrote an email to the company. And it took a year. Call Florida police and police has excellent customer service. CSR needs to send to a Florida police station to get some training. This year, the company did that again. I need to contact higher up like the head of Florida Transportation and Governor.

I am living in France and I need a help. I was in Miami the 6th of September to 10th. I rent a car and I accepted to be charged for 4 days SUNPASS. But when I took the road I saw that the governor of Florida was cancelled all tolls because the hurricane. I returned to the agency and the agent said to me that I will not be charge for that because he didn't know that it was cancelled. Now the agency are saying: the Sunpass sticker is set up (placed at the windshield) which causes and automatically charged with the amount that you already prepaid. Is it right? How something can be charged if it (Sunpass) wasn't work during theses days? I would like to know if the agency is lying. Thank you for your feedback.

I try to check how much money I have used on my transponder but the page never works. I try on my Notebook. Doesn't work. Try on my cell phone. Doesn't work. Try different browser. Same thing, never works. The customer service close at 7 pm so now you can't do nothing.

I was a customer of Bright House back in 2015, I was charged $99 plus tax for internet services that they only charged $35 for... Can't even understand the level of anger about this. Fought back and forth about that only to get one credited bill and then upsold to TV and internet for $99 but the bill was never ever that either... Bill was $145 after taxes and fees. I couldn't keep up with calling every month for adjustments etc. So I closed out the account but kept the equipment. Called to get the understanding that disputing the bill but keeping the equipment with the intention to come back.

I was charged $.075 and in additional $2.50 Administrative Charge for passing through a SunPass toll when my E-pass was low on funds. People who have E-Passes should not be charged because we already have an account that SunPass accepts. I will do anything to let the media knows about my issue and other people issues.

Traveled to Florida, St. Pete/Tampa area 1 month ago for vacation. When going from St. Pete to Tampa we paid tolls numerous times, never missing or skipping a toll booth. A month later received a letter from SunPass stating we had unpaid toll transactions. As soon as I the bill I realized or felt the whole system is a scam or ripoff as the exact same thing happened a few years ago when we were in the same area & received a bill saying we had "skipped" a toll, again showing pic of vehicle and license plate. Paid the toll at the time but I knew we had skipped nothing, and paid all tolls.

Here's a good one... I got a bill for a toll infraction the other day. It was addressed to my deceased Uncle that pass away in 2014. The photo on the bill was of a late 70's car which I don't own, and it was on a trailer. You couldn't read the tag number. The tag number they had was something weird and didn't match any tag I own. I had to call and explain that the name on the bill was my deceased Uncle, and the car/tag in question is not mine, plus that I have not left my hometown in several years, so I could not have drove through a toll. Spent 10 minutes on the phone with a rep. I was told it would take 7 to 10 business days to figure out. How the hell can something like this happen? Maybe a fake tag created a glitch in their computer system and I got the business end of it! What a joke! By the way; the bill is for a minor $4.61. Sunpass needs to fix their messed up system! IT DOES NOT WORK!

I purchased a car in another state and it was delivered to me on Feb. 15th 2017. The car had a temporary plate and so I put my SunPass on the car. That SunPass works as long as it has money on it no matter what vehicle it on. However, instead of MDX charging my SunPass each time I used the car they charged me manually but have a photo of the car and the TAG. When the temporary tag expired, both SunPass and MDX was charging me electronically and manually instead of charging my SunPass.

I constantly get charged $25 from SunPass. I call them and they can't tell me why it's happening. On my bank app I always see that charge and I don't even use the highway but maybe once a month and I'm getting charged all this money. Can someone explain to me what's happening? I wish they would bring back the toll booth. These machine are garbage.

If there was a toll booth we stopped at it, unless there is a stealth booth between the Orlando Airport and Sanford, FL on a day when I was not in Orlando. There is no way to dispute it, and it's easier just to pay it. Florida has one hell of a scam going here.

I found out that my $2 toll got sent to collections although I had not gotten a bill. I complained to Attorney General and got a call from an amazingly helpful person who sorted it out and said she would train her staff based on listening to my calls with them. I was given a refund for unsubstantiated charges and AM TOTALLY SATISFIED and IMPRESSED by SunPass! They probably rolled out their system too early and thankfully are committed to fixing problems. Call them! Ask for supervisor if needed. I got taken care of.

I have NO option when it comes to tolls in South Florida. This state has only a few highways and if I need to get on the turnpike which is about 3 times a year, I get fined for not having a transponder. Seems to me there should be at least 1 other option for those who can not afford a transponder (living paycheck to paycheck) and those who hardly use the highways. Instead we are penalized and charged a processing fee. This clearly shows there is no consideration for this other group of people. It would be great to have a solution to this. This All or Nothing shows only 1 side. The side of the $. Let be a people state also and show a bit of concern for those who can't afford a transponder or those of us whom it isn't worth or can't afford to spend 35$ on a transponder and 10$ fill up. Thank you.

In March of 2017, I took the Veterans Expressway from Crystal River to Tampa. I paid all the tolls at the toll booths by cash. Here it is April 10, 2017, and I received a bill from these for a toll they said I didn't pay. They said this was an electronic toll on the expressway itself and not an exit or entrance. There was no notification of this "electronic toll pass" on the expressway. This is pure highway robbery and the only difference is that these people are not wearing masks like they supposedly did in the old west. I have a friend who works for federal law enforcement and he is checking on this to see if the state of Florida can be held legally responsible for this contracted company. More updates later.

I have an old pickup truck in my backyard that has not moved in 3 years. Tag has been dead for two years. I got a notice of tool due. The pic on the notice is not my vehicle. Not even close. The tag in pic is unreadable. I called the number on the notice and explained this. They took my tag away from me. Pay up or else they keep adding to charges. They called me a liar. That it was my vehicle in the pic. I went to tag office. They told me it was not their problem. This is EXTORTION and guilty til proven innocent but they are the government so I am closed off proving. Does anyone know who I can go to? I have pics to prove truck has been sitting for 3 years and the tag bolts are rusted on I had to rip the tag off the truck.

I noticed that I wasn't being charged for my SunPass account so called the 888 number to follow up. There were two accounts - one had been sent to collections, the other was in good standing. The rep explained that collections had to be paid first, then the account in good standing would be discounted. Fine! Paid the collections account and called back after a week to settle the other account. The rep gave me three different amount $61, $47 & $50. There is no credibility with this company! It'll get done when I renew my license. With all the technology we have, WHY doesn't a national toll system exist?!?!

Apparent I have added a rental car to my account for a day more than a year ago for a 1-day rental. Turns out either I typed expiration year 2060 by mistake or their IVR system misunderstood 2016 as 2060. In short, I have been paying for a 1-day car rentals SunPass for over a year. Their system has no checks and balances as no one will rent a car for 46 years. They refused to refund me a dime.

For nearly a year, I have had to provide SunPass with my address so they could send me the bills monthly. They have always had trouble with mailing my invoices so that I may pay them on time. Because of their incompetence, I have had to pay for accumulated bills multiple times, leaving me at a financial disadvantage. For months I have had to call them to provide the same address I have been living at for about 5 years. Their system will not keep the address and as a result, I would not receive the documents to make the payments on time, leaving me to pay additional fees. They have charged me an accumulated $214.00 without sending me invoices and/or placing the invoices on my account to review. I only have invoices from 2013-2015 from my previous car. How am I to know what has to be paid if I'm not receiving any documents by mail or the correct information in my account online. This is a scam without a doubt.

I just received a bill for $767 that dates back to 2013 through 2015! Have a SunPass account, and have still had to pay bills they send me even with that account. This bill is all for one specific toll booth on 417 in Orlando. There is nothing more on my bill. The sad truth here is you have to pay. There is no option. They hold your registration & license over your head. How can they bill you so long after the fact? This system needs a real overhaul.

Toll by plate is a giant scam. They claim invoices are sent out monthly but then why did I get 10 months of tolls at once and the worst part is there is no payment option other than just pay in full. Don't know about you but I don't have 700$ lying around.

I have read many of the reviews about the SunPass FL process regarding billing and to my surprise I am not alone. I tried renewing my tag and was advice to contact two different #s by the DMV as a restriction was place on my renewal due to an outstanding. Now, in ALL expressways and toll areas where there are NO booths a pretty big sign shows stating "We will bill you" which means one will receive correspondence to make a payment. I was told by a representative at the numbers I had to call there is a combine balance of $663.00 for my tag. This includes Tolls from 2014 til 12/2/16. Now let me back up a little, BOTH agents told me the address the correspondence was send to was NOT the one on my license. It was an address I lived in 9 YEARS ago! Keep in mind, I have had my vehicle since 2014 AND renew my tags since then without ANY knowledge of this matter from ANYONE at SunPass.

How can SunPass fine me a violation, while I have EPass auto-replenish and at the time I supposedly committed the toll violation, I had money in my EPass account? It's scam where for certain spots they don't take EPass, charge for violation with an added $2.50 fee, and put a stop on tag/title renewals. They offer to prevent this, by instead getting a SUNPASS auto-replenish account. So basically they are trying to steal all EPass holders by fining them unjustifiably.

So I received a bill in the mail for almost 85 dollars for a car that is not mine, has never been mine, and the license plate has never ever been in my name. I called the rep told me to call dmv to provide documents that it is not my plate. After calling the DMV they told me I would have to find the docs on their website and PAY to fill them out and wait 2-3 weeks for toll by plate to receive them. I was not going to pay for something that is not my fault. The car picture in the bill was a Honda civic and I drive a Mazda so I called Honda, the car and plate have never ever been in my name and Honda has no idea why I was the one billed and that I should call toll by plate again to tell you to update your records which another agent put in an esc and I have to wait 5-7 bus days. The car and plate are my ex-husband's car and plate number how my information was obtained to bill me on someone else's car is beyond me.

We travelled to Destin from NC on 10/22/16, crossing the toll bridge on SR 293 at 11:34 am, paying the $4.00 passenger car toll prior to crossing the bridge over to Destin. We left Destin at 6:15 am 10/29/16, again paying the $4.00 passenger car toll at the toll booth. Lo and behold, we get a letter from our car leasing finance company, along with Invoices from the FDOT, with a photo of our license plate stating we owe $6.50 for unpaid tolls!! The lease finance company paid the toll, now we have to roll that into our next car payment. It's not the money, $6.50 won't break us, it's the principle of being ripped off!! Next year, if we return to Destin like we planned, we will NOT be taking the toll road. I would rather go 100 miles out of our way to screw the Florida DOT out of that money rather than go through this again.

I drive thru the i95 express lane 5 days a week because I cannot afford to spend 2 hrs in traffic, sorry. So get a letter stating that a $25 per day violation will post to my acct if the transponder does not read. I had the transponder in my car but I find out my 2017 Jaguar type F has a reflective material in the glass that interferes with the signal of my SunPass. So I called them and they said they have a specialty list of cars that require "bumper mounts" lol, yes bumper mounts. So I call my dealer and they said that they have to be permanently installed (drilled) into front bumper and if your car is a lease then you have to replace the bumper and paint, labor etc. (Lmao).