SunPass Prepaid Toll Program

Sent me a bill with charges a year and a half old. Billing me when I already have a transponder and refusing to adjust my invoice. This company should leave the state of Florida and stop ripping people off!!

I can no logger log in at my pre paid account and the bill from Sixt rental car just arrived. So I am wondering what happen since I had the SunPass transponder at the car when I went thought the tolls. When I left the rental car I forgot to take it out so I decided to disable the bar code... And I can no longer check my U$ 18,80 that I still had. Very disappointed...

I've cancelled like 6 times and twice online and the account has never closed. They were suppose to refund my money 3 months ago over a rental car from Hertz auto. THEY WON'T GO AWAY. These people are extortionist and scammers of the state. The state of Florida gives no ** about stealing from you. It's just sad at this point I don't expect them to give my money back. I will never pay these people and I will see if Hertz can register their plates again after my Uber/rental program went south.

BEWARE, I just signed up for the auto SunPass account. I have a transponder sticker on my window. They are deducting money from my account and my car was not even in the state for the toll charged. It’s impossible to talk to customer service. They denied my dispute through email stating that I have a transponder. Read reviews before signing up. This is becoming a problem. I probably should cancel my account before it gets worse.

Terrible service. The system says; may be viewed or downloaded for the past 36 months. Once you logged in and trying to go over your account, you are allowed to see up to 90 days only! When I called them Customer Rep said that I need to apply via email and wait up to 3-4 weeks for my Transaction View statement. Seriously? How come that I am not able to see how much money they sucked from my account? Horrible and unfriendly Customer Service.

After 7 loyal years being a Sunpass customer, I am 100% done. Cancelled my account and I'm currently an E-Pass customer. I received an unpaid Toll Violation from E-Pass saying that I did not pay the toll on 03/18 and 03/19. I call SunPass and they tell me that they never received the bill from E-Pass. I call E-Pass and they tell me that the only reason they sent me a bill is because Sunpass did not pay when they sent the bill to them and they gave me the Invoice # for that bill. I call SunPass again and they verified that I had a positive balance at the time of the transaction as I have automatic replenishment and that my vehicle information was correct.

Made payment to SunPass Toll by plate, sent proof of removal from bank acct. Sunpass can't find the money. They keep saying they will send to servicing to locate. It's been over 3 months. Don't pay online.... They lose your money and find every excuse not to make it right.

I am a current SunPass holder (commute to Tampa on Veterans), yesterday I received a Toll Enforcement Invoice in the mail. When I tried to access my account using the account # on the Invoice I was unable to login. Then after changing my password and logging in realized the account # on the invoice isn't even mine. In the past I just paid these assuming there was a glitch with the system. This time however I did my research and found that the two tolls they were claiming were in fact withdrawn from the funds I had in my account already. After reading all the write-ups about how truly messed up SunPass is I don't know if the letter I'm writing is going to do any good.

For months Epass and SunPass have been taking all of my money! I have been billed numerous times pay by plate when I pay 30-50 a week in tolls. I go through 2 tolls a day 2 times a day and they charge me 4 times. Sometimes even when I do not go through one like on my day off! I have contacted and emailed both companies and they tell me the same thing!! I want all of my money back. I don't understand how a company can do this. I am beyond upset.

Around 2016, I started to receive tolls that did not belong to me. I called SunPass, and the operator fixed the issue quickly for me; they even told me the name of the plate that I was being mistaken for. The past few years went by without me receiving an incorrect toll. In the past few months, however, I have begun to receive the tolls again. I have probably opened 5 disputes in the past 5 months, but the tolls keep coming. All they keep telling me is that they can file a dispute and send me an email with the result, but that's a lie because I have to keep calling to see what they've done!

I've been calling the customer service line for 3 days and they hang up on me. They are quick to charge my credit card, toll by plate but when it comes to my questions and concerns I get hung up on? What kind of mediocre business is this? You work for the county and state. Why are you hanging up on people?

This toll system in Florida is corrupt. I have been a SunPass customer for years and I have always automatically replenished the account, however I got Pay By Plate bills several times. I had to pay them before I could renew my registration. I don't know where my SunPass funds went. On top of that, SunPass keeps charging me money without passing through the tolls. I don’t know how they do that. It is outrageous and I wonder when the Florida Department of Transportation is going to listen to the people's complains and stop this rip off.

My family went on a trip to Miami and The Keys from Massachusetts for 7 days in February of 2019. I purchased the temporary Sunpass that sticks on the windshield of our rental car. The instructions on the pass instructs you to sign up online to activate it. I specifically input that the pass was only active from 2/20/2019 until 2/27/2019. I received a bill in the mail today saying it had a negative balance so I checked my account online. What a disaster! The pass is still active and been in use for months, racking up a huge bill.

I have received invoice for a tag I have never owned for 4 months. Keep disputing including motor vehicle records to prove I have never owned that tag. Cannot get a live person! Phone ALWAYS says, ”We are experiencing higher than usual call volumes”, even at 8 a.m. when they open.

My SunPass, the actual physical SunPass, isn't detected on my windshield. This means that I have to attach my plate to my account so that they can do toll by plate. I've done this, but it still doesn't work there. The app on the phone doesn't work, the website can't find my login information despite having three cars registered for five years. Just every part of this system was clearly designed by either the lowest bidder, or someone owed someone else a favor and got the contract. There's no way it has to be this bad, I can't even log in to give them their money.

Updated on 04/14/2019: After a few months trying to log in to change my PIN to a password, I finally succeeded today through a link included in an e-mail advising me that my account was a few dollars in the negative (I had no way of checking). It took me six tries just to update the expiration date of my credit card and to refill my account. I kept receiving messages advising me that my changes could not be updated so try another credit card.

Been had my tag expire for 2 years. Every time I had called I never got help and everyone will be so rude to me. They wouldn't let me talk to a manager but on this day I got 2 wonderful ladies that helped me to the fullest GERLANDE AND QWIN. Super nice and sweet. Answered all my question without a problem. Thank you so much ladies. Yassandra

I have two active and up to date SunPass transponders that work and charge me correctly. I am also receiving pay by plate fees out of Miami (I've never been to Miami). These fees are automatically charged to my account and funds are automatically replenished to through my credit card. I have now been charged 21 times for someone in Miami that has a license plate similar to mine. I have contacted SunPass by phone through their automated phone system that tends to hang up on you or tell you will be on hold for an excess of 45 minutes. I was able to finally get a return number entered for them to call me back without being hung up on.

I don't think I've ever felt so much rage that I would go through the hassle of writing a negative review. They have continuously been sending me invoices in the mail even though my transponder IS activated and working and for the last month I've been trying to get ANY kind of connection with ANYONE from SunPass. I feel like open heart surgery is easier than trying to reach a human being from SunPass. On top of having to first deal with that waste of time, brain dead robotic voice that can't seem to understand when I speak plain English at times it is a treacherous maze to figure out what path you have to take to be able to speak to an actual human being!

We are trying to figure out what is going on. SunPass is billing me for a Mack truck with Florida tags - not my vehicle. I live in Virginia and haven't been to Florida in 10 years. The first dispute was ignored. I reached a representative about the 2nd invoice and was told that when it is reviewed, if the vehicle is not ours the charge would be removed. That sounds good, but how is this license tag being linked to me anyway????

SunPass Operations continuously fails to respond to my emails, calls, and tickets. I have an unresolved issue with an invoice and they do not help. Sunpass Operations continuously fails to respond to my emails, calls, and tickets. I keep receiving invoices from FDOT for "unpaid" tolls. However, I have an operating transponder in the car so I am trying to dispute it. The main issue is that I have a new License Plate with a new number. When I try to register the plate number I get an error message saying that the License Plate number is already linked to another account. It seems that the plate number was recycled.

If there was negative stars, I'd give them 100 negative stars. I waited on the phone for well over one hour as their online program will not let me in. After which they promptly hung up the phone. There isn't a worse experience I have had in well over 20 years than with them... How can they be in business with this horrible customer service?

I am being billed for a toll charge that was not mine. I am disputing the charge on 3/12/2019 at Yeehaw Junction. Your service rep, Eric, informed me that the charge was from the car I no longer own and that I did not deactivate the old transponder. The steps I took to deactivate this transponder: When I bought my new car, I immediately deactivate the transponder on the old car. However, a problem developed with my new car whereby I needed to use my old car for another month while my new car was in service. Because I could not reactivate the old transponder, I called SunPass and they fixed that problem for me. One month later, my new car was returned to me where I then transferred the plate from old to new and when online to SunPass and moved the license plate to the new car, removed the old car from the list.

My credit card was charged $25 on Jan 18, 19, 20 and 21st, 2019. I hadn't even been on the parkway. Then I received an invoice in the mail for $13 - two days later my credit card was charged another $10. I filed a complaint on their online site as trying to call several times proved useless. The wait time each time I called was over 34 minutes. I still haven't received a refund. I went online today to cancel my account and the site is down!

I wanted to simply add a vehicle to my transponder account. My online account tells me I have to call customer service at 1-888-865-5352 to add a vehicle. First time I waited to be connected to someone for 32 min before I had to leave and had to hang up! The second time I called I waited for 43 min on hold to be connected to a customer service rep at which point adding the car took less than a min.

I have been a SunPass customer for years, yesterday I got an E-PASS Pay By Plate bill for $45.00 dollars, how that can happen? Well, some act of magic change my transporter number and I don't know where my Sun-pass funds went. I cancelled my account and from now on I am just going to pay cash and keep the receipts. Something very funny, it's happening with this toll system in Florida.

I have always have a SunPass account. I have always automatically replenished the account so that we don't fall behind. Some time last year the card on file got stolen and we had to change cards. I didn't think about the sunpass being linked because they're not top of mind since they don't send out monthly reminders. The card stayed off the account for months before I was notified that my bill was over $150. I began to pay it but couldn't attach my card because it would take the whole amount which I couldn't afford to do. So the amount continued to climb. A couple of months later amount is over $360 in tolls. No notices or reminders. Just a "Hey, by the way, you owe this amount due a week from now or you will incur fees and charges and won't be able to register your plate the next year." This company needs a better notification system to let people know before their amount gets so high. I wish there was another option. I hate SunPass.

Traveling 417 to Orlando airport with an iPass (compatible with E-ZPass) I got double charged for a toll. Put a claim into Sunpass and was refused and told I had to get it from iPass. iPass wanted written proof of SunPass activity before they would review with no guaranty of refund. So for a possible $1.40 refund I have to supply paper, ink, envelope and stamp. Totally frustrating experience with about as poor customer service I have ever encountered. Another example of our mismanaged government.

Looks like bunch of idiots are working there. My every call made matters worse. My transponder never arrived to me. I called to request a refund. They said it is not a problem and they will issue it. Refund never came. Called them again, I was told it can take up to 21 days. I waited 21 more days and called gain and was told that refund was never issued and they are going to reissue it. After several days I've received text saying I have 0 balance. Looks like they just issued refund on my money that was sitting on my account, but not for the transponder. And this money are still hasn't reached my checking account. These guys are ** joke.

Although have a valid SunPass, the tag changed and we were billed $169.30. We went to the SunPass site and logged to our existing account and after repeated attempts to link the tag, it says, "SYSTEM UNAVAILABLE. PLEASE TRY LATER." But no matter how much later it has the same response!

Rewards program has been cancelled. Why? There are a lot of us that use the tolls every single day to go to work. It is fine to lower the rates but do not make the daily user end up paying for people and tourists that use it once in a while. The discount is fine but do not cancel the rewards program that you had offered and that we were counting on your word and a lot of people kept using the service because of the rewards as well.

OK, for years I have had to avoid all toll roads because of a $47.00 charge for a $1.50 toll. Visiting Florida for vacation and visiting family I’ve had to avoid all tolls because it was the only one, SunPass. E-ZPass services all the east coast except Florida. I’ve even got charged once and didn’t go on the toll road, with more than an hour's worth of my time fighting it it was refunded. Finally in October 2018 is see E-ZPass is accepted. Just visited again and I brought my E-ZPass with me, logged in vehicle and began driving.

Trying to activate a new SunPass account and was told it couldn't be activated because of an unpaid toll by photo. I had a SunPass at that time that was used and there was no unpaid toll. I ended up closing that account because they charged money to my credit card when none was due. Florida SunPass is the worst!

In July I tried to replenish my account 3 times and always received an error. Was not able to replenish my account due to their system problems... My father passed away that same month and had to fly out on emergency and while I was gone, with funeral costs and all my account went into negative because of all the expenses involved... Then SunPass suddenly started debiting my account and causing overdraft fees. They did not refund the money because they said it was not their fault. Told them wait a minute, if their system would have been working properly this never would have happened. Still said it was not their fault and would not refund a dime! Spoke to a Alexis **... Really bad customer service!!! Rick Scott is the biggest liar for saying that they would give us our overdraft fees back.

I go to Orlando once every couple of months, so I don't need a lot of prepaid tolls. I tried to add funds (first time since the summer "upgrade"). For security issues, I don't want the site to save my card information, and that is one of the choices, Option 3 of 3. I hit submit button once, and got the "Fix errors below" error message. What errors? The radio button has flipped to Option 1: Save card for Easy autopayments. Which I absolutely do not want. Changed it back, and now the error says my card info is invalid (it ain't). Can't proceed.

SunPass began charging me $30 a week for what they said were backdated charges. They have dates and times of toll charges when my car was parked as I had flown to Oregon for 10 days. They have me on routes in Leesburg at 5 am and on University when I am clocked in at my job. Sometimes 6 or 7 charges within minutes of each other when I don't use toll roads in my commute. Now I took my card off the autopay and the transponder completely out of my car and they are still racking up toll charges at the rate of $30 a week. They said they don't take video of my car going through tolls but refuse to remove any of the fake charges. They also will not close the account because it's now in a negative balance.

SunPass website suck extra hard. Not able to make payments online, I'm taken to an error page with the message "This page is unavailable". What the ** is wrong with this company? I have other processes slowed down because of this.

I am a tourist who has visited the US several times and stayed for about 3 months each visit, I decided to purchase a vehicle and also a movable SunPass. I had to come back to my country but I didn't want to close my SunPass account since I thought I might use it whenever I went back. SunPass has been charging to my account tolls I have NOT used since I'm not driving my car because I'm NOT even in the USA!!

There are 2 vehicles on my account that are not mine and I am being charged for their tolls. I contacted Sunpass and explained the situation and asked to be refunded for these charges. They replied by email a few days later saying that my complaints were not verified and my case was now closed. Meanwhile these vehicles tolls are still being charged to my account. I complained again and again. I got a reply stating we already told you your case is closed. This is ridiculous.

They charged my SunPass for tolls it was physically impossible to be at with the timestamps provided. Tolls 30 mins apart but 1.5 hours in reality. They close tickets without even contacting. I asked for proof it was my vehicle since they had a problem with their tolls. (Billing 30 days later!) They couldn't provide me with anything! Lying scumbags rip people off and aren't accountable. There should be some sort of audit.

I was charged double the toll amount by their system, not sure the exact reason but it was also showing that I was driving a 3 Axle vehicle which I did not. When I filed a dispute online, I got an email stating that I will receive a response within two days. It's been a month now and no answer. I had called as well to know when I will get the credit back, but the operator had no answer when I will get my credit back. I know the toll dollars are small figures but people need to check their account to see this type of activities. When I opened another request online, instead of fixing the issue, they closed the previous request just to get back at me. This is very unprofessional, VERY POOR customer service.

We had auto pay with this people and they were charging me $20 every single day and even 2 times a day. I was away from Friday 08/31 until Wednesday 09/5/18. Upon my return I was surprised that I had been charged $20 every day since I left and even after I canceled their services, they made me pay $80 for cancellation and another $20 the day after. After the cancellation I started paying my tolls at the booth. To my surprise even though I had paid at the booth they are charging my tag for having gone through the toll plaza. I spoke to the supervisor named Kathlin who would not speak to me and hung up the phone while I am trying to figure out why they are double charging me for something I had already paid. It seems to me that they are surely taking advantage of unsuspecting drivers and if I had not checked my statement they surely would have continued charging my account for more than what should have been.

Cancelled our account and it was verified by SunPass on 7-3-2018 and now over two months later still no refund of the funds we had in our account! We called and all they said is that they did not know why!!! The Florida Government is unable to do a professional job no matter what. Rick Scott is to blame. SunPass wants their exorbitant toll fees but WILL NOT REFUND someone who no longer needs the service. This is totally ILLEGAL!

Outrageously high toll fees and overcharging my account - I have been using SunPass for about system for about 6 months and for the first 4 months it was going good. The last two months they have overcharging me and every other day taking money out of my automatic payment account, I had to change it from automatic because it was ridiculous how much they were taking out. I have read of many other customers having the same issues.

If I could give SunPass as a company minus 10 stars, I would! They overcharged my credit card $125.00 and I had to go through the trouble of blacking out charges on my credit card statement (other than the SunPass charges), scanning them and emailing them to SunPass. They then told me this was insufficient to show the SunPass charges and said I should send the complete statement!!! I told them that was ALL I had showing what SunPass charged me, and my other charges were NONE OF THEIR BUSINESS!! She then told me I could "try" faxing it in or go to a SunPass office, which is a two hour drive for me. I told her this was insanity and I should not have to spend my time, money and gas to recover money that they took from me. My next step is to call the Florida Attorney General's Office, Consumer Protection and see what they suggest.

SunPass is charging me 175.00 in tolls as an error cause the was supposedly on a update. First they started taking more money from my credit card. When I finally noticed in 3 months they withdrew over 340.00 which I never even used in 7 months, I called multiple times. 1st I left my number to call cause the wait time was 62 minutes, 2nd I waited more than an hour. Finally when I had a rep on the phone she couldn't hear me, told me there was a problem with the system, I then called back a week later. Was on hold for hour and 15 minutes. I spoke to a customer service rep that could not explain the situation and told me the system is down and, "You have to pay no matter what," I told her that it is not the customer's fault that the system has overcharged thousands of customers.

It took 37 minutes to answer the phone and I have been online with them for 57 minutes to activate a portable transponder. They could not activate it and asked me to retune it to Publix and get another one. I wish I can use my E-ZPass from Virginia. It is very easy as it says. SunPass should call themselves HILLPASS. I do not recommend dealing with this company if you don't have to and if you do I feel sorry for you.

I had been charged over $350 in the last two months, I have automatic withdrawals every time my account gets to 20 and every time I check my account says it’s -21 and obviously keeps charging me $25 daily. Also tolls that I never go through for almost $1.91 each. I was 2 hour on hold and after the lady in the phone keep arguing that my account was only charged 5 times instead of the 18 times I actually showing her my bank statements, she hanged up on us and nothing was resolved.

SunPass has been taking out money this month August 2018. I had trusted them to be taking out what is due, but I’m to the point where there is just no way I’ve used 800.00 worth of tolls in the month of July. It’s not possible. They have shotgunned 20 debits of 40.00 over a 30 day period. When they were at 200.00 around the 6th of August I called them to ask what is going on they said they were making up for no charges in July. I was ok. I will look over my account and do the math. Well this past two weeks they took out an additional 600.00.

Not to mention the high pricing of tolls, that it is actually increasing more and more, this company should definitely redesign their policies. They started a supposed update of the system, and it has become a disgrace for most residents in Miami (and I suppose than not only for us). The toll they did not get during the re-structuring period they are getting them now, but how do I know they are being fair to me? No one explained that me as a customer, which could have been through a simple letter. Right now I have been on the phone for 1 hour waiting to talk to someone and nothing. They get more money and more money, and we just sit here waiting for the next charge.

I have a rental company and SunPass was having problems with the system. When the customers returned the car there where no charges of tolls so I didn't collect money from them. 2 month after SunPass is billing me for all these transaction. Can I file or hire anyone to help me prevent these charges.

I drive the toll daily for work and get reimbursed for work. Since the system upgrade, really downgrade, I'm unable to retrieve a statement for June and July. Customer Service simply apologizes and says they are working on it. Well, when you've finished working on it, then I'll work on getting a reimbursement from my employer, and then work on making restitution for the ACTUAL tolls used. Horrid!

Since the end of July, I have been charged 7 times to replenish my transponder. SunPass has an issue with their maintenance process and the customers are being affected not the business. You are affecting not just me but many other with these actions and eventually a class action lawsuit will happen. STOP with the CHARGES... at the end of the day you are the only ones benefiting from these actions. Many people live on a budget and your actions are hurting those on a budget. I have had to stop using the highway to get to work until the fees stop coming in. There is no way to stop the replenishing and they are happening every 2 to 3 days. STOP this... This is not the way to treat consumers who rely on the highways to get to work and home. Mr. Scott do something. If there was a way to give a negative score this issue would receive a -10 at least.

I take the toll road home after work Monday-Friday. I see I am being charged multiple time per day and even days that I don't use the toll road. This is ridiculous! When is this going to be fixed! At this rate I'll be putting money on my pass everyday to cover all the multiple charges or take a different route home. I have been using SunPass for a few years now and this is the 1st time anything like this has happened.

On June 19th I called and purchased a transponder from this company. They charged my Amex card $22 for this item. I was told by a customer service agent I would receive the item in 5 business days. Ten day later I called again. One person said it's been delayed. The other a supervisor said it was shipped on June 26th and I should get it any day. Called again July 5 and I was given the same runaround by multiple members of their call center. On July 13th I called and was told that it been shipped and it should be there any day. I opened a dispute on their online page and a few days later the dispute was closed because "the issue has been resolved". On July 27th I spoke to three people in their call center who gave me three different stories.

I started paying $15.00 a month, now I'm paying $75.00 for the same path. My car was at the shop for one week and they have the guts to charge me for those

days. I am going to write to the Mayor, the Governor, the Senator because there are thousands of people in the same situation. We need to know who is behind this and that are taking advantage of all of us.

This is my first month with SunPass and I’ve been charged over $120!!! I keep getting a new receipt every 2-3 days charging me $20 every time and I’ve only been driving to work and back which is very close to my house! I hope they get shut down. This has got to be the biggest scam in the world!!

Wow. That is some shady action they have at SunPass. Screwed up a system for the last couple months and last night we get hit for all the toll payments from June. I got hit with 2 replenishment amounts for $20 each and of course this overdraws my bank acct. And since it's 2 payments I get nailed with 2 overdrafts also $20 a piece. Spoke to SunPass and will they help? Of course not. Well done, scumbags.

They overcharge my account on 3 different occasion and never refund my money, I closed my account. My car has been down for more than a week and they keep charging me without refund, they are thieves.

In The past Month SunPass Prepaid Toll Program has drawn off my bank account one week $ 40 dollars. Something impossible. Can you guys help on this because there is a lot of people in South Florida this the same problem.

All I will say is I am calling the team of investigators to help them go after these crooks for all of us. Endured SunPass's giant overhaul and mess they have made of everything. Then we are told everything is fixed and back up in July start using site as usual. Ok. Put my card # in system so I can replenish my card as needed. Set my low balance to $10. This company then proceeds to debit $10 PER DAY from my account!!! PER DAY! Even if I haven't used the toll roads I use on average $2-$5 per week. I have disputed the charges with my bank and got a new card. This is insane and I hope the govt sues the hell out of this third party company. I am going to stay off the toll roads I guess now. Ridiculous. Scam artists. DO NOT PUT YOUR BANK INFO INTO THEIR SYSTEM. THEY WILL DRAIN YOUR ACCT!

I've been trying for 2 months to register in the system. After reading all the posts, I'm glad I can't and I will stay far away. When I first moved to the area, I noticed all the maps route you toward 589 in Tampa. I ended up on toll road all the time and bills came left and right that I had rightly suspected I paid. After not being able to register due to HORRIBLE website and NO customer service via phone. I'm done. I'll ride the DMB.

The inability to operate the system correctly is shocking. After several days of the website not being able to function the operators that help with customers service are also unable to help customers. Weeks after waiting for the system to be updated or serviced still we have to do more waiting because the system is not working. The Department of Transportation receives MILLIONS of dollars directly from the government PLUS some more MILLIONS from drivers PAYING THE TOLLS and it is still not working right. Who on earth is pocketing the money and not doing the job??

So I keep getting the same bill for 6.99 in the mail with a late fee, I paid a toll on 5/17/18, it’s on my bank statement. On the same day I paid another toll was issued for the same price with a late fee, but my car hasn’t worked and it’s been grounded, so how am I being billed for something that I never used. Is there an attorney or lawyer that’s looks into this? I don’t plan to stay silent about this issue, I work hard for my money and am borderline poor, I’m sick of this extortion!

I received an email from a CC that I had never used & never given out the # to anyone, so when I received an email saying that I had a minimum payment due, I knew something was wrong. In checking it out, not only did I have a large charge on there from SiriusXM, but also a very small, yet fraudulent charge from this SunPass. They are in Florida - I live in California. I've never even been to Florida. I tried calling them, but their system is down. Imagine that.

Received a toll enforcement invoice in the mail. Shows 1 photo of my truck & license plate on the toll road. I did use 589 Florida toll road on the date. I paid tolls at every plaza. I called FDOT 888 824-8655 and spoke with an FDOT employee. I told her I paid at every plaza. She said that I got off and on the toll parkway 4 times at unattended toll collection booths and did not pay. For 1 I never got off the parkway until Tampa airport exit. So Florida has a scam ripoff going on. So yes I'll pay the FLORIDA STATE thieves and get my satisfaction in my own personal way!!! In the future I have ordered all my company drivers to not use any Florida toll roads. EVER!!! PAY BY PLATE SCAM!!!

Last 3 years I have traveled the turnpike, Stopped and paid every toll adamantly... Even told daughter this would happen. It is a scam by FDOT to rip off tourist every year. For under 5 bucks not worth going to court even though I'm sure the court is corrupt too... This is theft. I paid every damn toll and yet still get a ticket. Florida you suck... You are a disgrace to America.

If I could give it NO stars I would. They don't listen to **. They assume computers are correct when they are not. They never listen to the customer and the issues. Their computers don't show prior changes. If you don't watch your account they will overcharge you. I called over 2 months ago they never fixed or addressed anything so I had to call again and they still don't listen. They are a waste of space and horrible company. They are based out of Florida. No wonder why people always talk ** about Florida being so bad. It is companies like this. Get your customer service together!

I went on a trip to Delray Beach one day from Naples and paid all of my tolls. I actually was very adamant about it. Then 4 weeks later I get a bill stating that I had unpaid toll charges. Total **. I paid it just because that's how they get you - threatening that you pay or they will send you to a credit agency. This needs to be more controlled. Nowhere on the invoice did it explain what I was actually being charged for. I went thru the toll booth and paid at each stop. It was a total surprise to get the invoice in the mail - they must make a lot of money sending it these ** invoices. I usually don't complain about things but this needs to be stopped. Total bs.

I traveled to South Florida with my girlfriend. We hit tolls on the turnpike and she commented that she always gets a letter saying she had not paid the tolls when she had. I thought she must have been mistaken. Well, I paid every toll everytime and just got a letter. I told her and she said she has 3 letters. It is a scam and for $5 I’m sure everyone just pays it. It’s wrong to pay and then be accused of cheating. I don’t cheat. I paid the tolls. There is nothing you can do except go to court to fight it. Who is doing that over $5?? I guess you should hold up the line and get a receipt when traveling in Florida. Really, really makes me mad.

We received a bill for supposedly 1 year, we used 3 tolls daily, that makes $3 a day times 365 days (I know we don't use them every day, not Saturday or Sunday) but just for the sake of the numbers, so how much is that? $1095. Again I know that there are some weeks that I work or used the tolls only 3 days a week. So when we received a bill for $2000 dollars and started to compare some of the charges on days we did not work, they were still charging us the 3 tolls!!! We called and we were told they have different companies handling the tools so maybe we had more charges!!! Are you serious???

DO NOT USE THE EXPRESSWAY EVER!!! Doesn't matter if it's 40 cents or $40 or if you even paid it off, you will be paying at least 3x's more. These are 5 different agencies who DO NOT UPDATE THEIR INFO, RECYCLE CONSUMER INFORMATION and you WILL be paying more than once. I have been given 3 different bills (all the same amount, down to the cent) by three "different agencies" that are FDOT Expressway collectors. They have threatened to suspend my license and stop my registration if I do not pay this for A FOURTH TIME!

I was sent to collections over 48 cents... The only times SunPass tried to reach out to me was once by mail to a 3 year outdated address (which I will admit I should have changed, but honestly thought it was updated per my vehicle registration) and 1 email which they can't even prove they sent to me. Then I was sent to collections for $54.48 ($45 fee from SunPass and $9 fee from collections). Collections didn't even get the chance to reach out to me about this as I had contacted SunPass for my fiancé since the transponder wasn't working and we assumed a battery was dead. Now my 790 credit score will be dropping by 100+ points, all over 48 cents? Really SunPass? Is that too great of a fee for you to just write off? Now you've long term-affected my buying and borrowing future for a balance less than a candy bar. No doubt I will be getting my fiancé an E Pass now and will make sure that SunPass never get another dime from me.

We traveled through Orlando to Miami area during the Christmas, paid countless times whenever we saw a toll station. But I still received a toll invoice document back home around mid-January. As the document was accidentally lost, I called the SunPass customer service. The first agent told me the toll is $20 somewhat, which does not match the amount on the doc letter I got by mail ($2.5). So I made it clear to him that I want my document ID and account no. so that I can review the doc online and pay it. He provided me with the account no. I entered it on my computer right away but the page said not found.

As most others have noted, this seems to be a big scam the state of Florida is running. Bills come left and right for tolls, most of which aren't valid AND many are duplicates that aren't sent as such. Oh then, you have the ones that don't come as a bill at all and instead go straight to collections. Had collections bill come and not once had that been previously billed or given the opportunity to have it be paid. To add to that, all bills have been paid also, so there should be NO collections bill, period. It's a serious scam they're running because there's literally no way to deal with these idiots and yet if you don't pay...even if you don't truly owe anything, they can take your registration and even license. It's really unreal. I hope at some point a class action lawsuit is started, because they'll have millions in on it!

Sending numbers of letters on a class A truck which I have never driven neither in Florida. First, one took around a year resolved by finally the company sends in a letter that the company identifies wrong plate number. I called CSR numbers of time and I wrote an email to the company. And it took a year. Call Florida police and police has excellent customer service. CSR needs to send to a Florida police station to get some training. This year, the company did that again. I need to contact higher up like the head of Florida Transportation and Governor.

I am living in France and I need a help. I was in Miami the 6th of September to 10th. I rent a car and I accepted to be charged for 4 days SUNPASS. But when I took the road I saw that the governor of Florida was cancelled all tolls because the hurricane. I returned to the agency and the agent said to me that I will not be charge for that because he didn't know that it was cancelled. Now the agency are saying: the Sunpass sticker is set up (placed at the windshield) which causes and automatically charged with the amount that you already prepaid. Is it right? How something can be charged if it (Sunpass) wasn't work during theses days? I would like to know if the agency is lying. Thank you for your feedback.

I try to check how much money I have used on my transponder but the page never works. I try on my Notebook. Doesn't work. Try on my cell phone. Doesn't work. Try different browser. Same thing, never works. The customer service close at 7 pm so now you can't do nothing.

I was a customer of Bright House back in 2015, I was charged $99 plus tax for internet services that they only charged $35 for... Can't even understand the level of anger about this. Fought back and forth about that only to get one credited bill and then upsold to TV and internet for $99 but the bill was never ever that either... Bill was $145 after taxes and fees. I couldn't keep up with calling every month for adjustments etc. So I closed out the account but kept the equipment. Called to get the understanding that disputing the bill but keeping the equipment with the intention to come back.

I was charged $.075 and in additional $2.50 Administrative Charge for passing through a SunPass toll when my E-pass was low on funds. People who have E-Passes should not be charged because we already have an account that SunPass accepts. I will do anything to let the media knows about my issue and other people issues.

Traveled to Florida, St. Pete/Tampa area 1 month ago for vacation. When going from St. Pete to Tampa we paid tolls numerous times, never missing or skipping a toll booth. A month later received a letter from SunPass stating we had unpaid toll transactions. As soon as I the bill I realized or felt the whole system is a scam or ripoff as the exact same thing happened a few years ago when we were in the same area & received a bill saying we had "skipped" a toll, again showing pic of vehicle and license plate. Paid the toll at the time but I knew we had skipped nothing, and paid all tolls.

Here's a good one... I got a bill for a toll infraction the other day. It was addressed to my deceased Uncle that pass away in 2014. The photo on the bill was of a late 70's car which I don't own, and it was on a trailer. You couldn't read the tag number. The tag number they had was something weird and didn't match any tag I own. I had to call and explain that the name on the bill was my deceased Uncle, and the car/tag in question is not mine, plus that I have not left my hometown in several years, so I could not have drove through a toll. Spent 10 minutes on the phone with a rep. I was told it would take 7 to 10 business days to figure out. How the hell can something like this happen? Maybe a fake tag created a glitch in their computer system and I got the business end of it! What a joke! By the way; the bill is for a minor $4.61. Sunpass needs to fix their messed up system! IT DOES NOT WORK!

I purchased a car in another state and it was delivered to me on Feb. 15th 2017. The car had a temporary plate and so I put my SunPass on the car. That SunPass works as long as it has money on it no matter what vehicle it on. However, instead of MDX charging my SunPass each time I used the car they charged me manually but have a photo of the car and the TAG. When the temporary tag expired, both SunPass and MDX was charging me electronically and manually instead of charging my SunPass.

I constantly get charged $25 from SunPass. I call them and they can't tell me why it's happening. On my bank app I always see that charge and I don't even use the highway but maybe once a month and I'm getting charged all this money. Can someone explain to me what's happening? I wish they would bring back the toll booth. These machine are garbage.

If there was a toll booth we stopped at it, unless there is a stealth booth between the Orlando Airport and Sanford, FL on a day when I was not in Orlando. There is no way to dispute it, and it's easier just to pay it. Florida has one hell of a scam going here.

I found out that my $2 toll got sent to collections although I had not gotten a bill. I complained to Attorney General and got a call from an amazingly helpful person who sorted it out and said she would train her staff based on listening to my calls with them. I was given a refund for unsubstantiated charges and AM TOTALLY SATISFIED and IMPRESSED by SunPass! They probably rolled out their system too early and thankfully are committed to fixing problems. Call them! Ask for supervisor if needed. I got taken care of.

I have NO option when it comes to tolls in South Florida. This state has only a few highways and if I need to get on the turnpike which is about 3 times a year, I get fined for not having a transponder. Seems to me there should be at least 1 other option for those who can not afford a transponder (living paycheck to paycheck) and those who hardly use the highways. Instead we are penalized and charged a processing fee. This clearly shows there is no consideration for this other group of people. It would be great to have a solution to this. This All or Nothing shows only 1 side. The side of the $. Let be a people state also and show a bit of concern for those who can't afford a transponder or those of us whom it isn't worth or can't afford to spend 35$ on a transponder and 10$ fill up. Thank you.

In March of 2017, I took the Veterans Expressway from Crystal River to Tampa. I paid all the tolls at the toll booths by cash. Here it is April 10, 2017, and I received a bill from these for a toll they said I didn't pay. They said this was an electronic toll on the expressway itself and not an exit or entrance. There was no notification of this "electronic toll pass" on the expressway. This is pure highway robbery and the only difference is that these people are not wearing masks like they supposedly did in the old west. I have a friend who works for federal law enforcement and he is checking on this to see if the state of Florida can be held legally responsible for this contracted company. More updates later.

I have an old pickup truck in my backyard that has not moved in 3 years. Tag has been dead for two years. I got a notice of tool due. The pic on the notice is not my vehicle. Not even close. The tag in pic is unreadable. I called the number on the notice and explained this. They took my tag away from me. Pay up or else they keep adding to charges. They called me a liar. That it was my vehicle in the pic. I went to tag office. They told me it was not their problem. This is EXTORTION and guilty til proven innocent but they are the government so I am closed off proving. Does anyone know who I can go to? I have pics to prove truck has been sitting for 3 years and the tag bolts are rusted on I had to rip the tag off the truck.

I noticed that I wasn't being charged for my SunPass account so called the 888 number to follow up. There were two accounts - one had been sent to collections, the other was in good standing. The rep explained that collections had to be paid first, then the account in good standing would be discounted. Fine! Paid the collections account and called back after a week to settle the other account. The rep gave me three different amount $61, $47 & $50. There is no credibility with this company! It'll get done when I renew my license. With all the technology we have, WHY doesn't a national toll system exist?!?!

Apparent I have added a rental car to my account for a day more than a year ago for a 1-day rental. Turns out either I typed expiration year 2060 by mistake or their IVR system misunderstood 2016 as 2060. In short, I have been paying for a 1-day car rentals SunPass for over a year. Their system has no checks and balances as no one will rent a car for 46 years. They refused to refund me a dime.

For nearly a year, I have had to provide SunPass with my address so they could send me the bills monthly. They have always had trouble with mailing my invoices so that I may pay them on time. Because of their incompetence, I have had to pay for accumulated bills multiple times, leaving me at a financial disadvantage. For months I have had to call them to provide the same address I have been living at for about 5 years. Their system will not keep the address and as a result, I would not receive the documents to make the payments on time, leaving me to pay additional fees. They have charged me an accumulated $214.00 without sending me invoices and/or placing the invoices on my account to review. I only have invoices from 2013-2015 from my previous car. How am I to know what has to be paid if I'm not receiving any documents by mail or the correct information in my account online. This is a scam without a doubt.

I just received a bill for $767 that dates back to 2013 through 2015! Have a SunPass account, and have still had to pay bills they send me even with that account. This bill is all for one specific toll booth on 417 in Orlando. There is nothing more on my bill. The sad truth here is you have to pay. There is no option. They hold your registration & license over your head. How can they bill you so long after the fact? This system needs a real overhaul.

Toll by plate is a giant scam. They claim invoices are sent out monthly but then why did I get 10 months of tolls at once and the worst part is there is no payment option other than just pay in full. Don't know about you but I don't have 700$ lying around.

I have read many of the reviews about the SunPass FL process regarding billing and to my surprise I am not alone. I tried renewing my tag and was advice to contact two different #s by the DMV as a restriction was place on my renewal due to an outstanding. Now, in ALL expressways and toll areas where there are NO booths a pretty big sign shows stating "We will bill you" which means one will receive correspondence to make a payment. I was told by a representative at the numbers I had to call there is a combine balance of $663.00 for my tag. This includes Tolls from 2014 til 12/2/16. Now let me back up a little, BOTH agents told me the address the correspondence was send to was NOT the one on my license. It was an address I lived in 9 YEARS ago! Keep in mind, I have had my vehicle since 2014 AND renew my tags since then without ANY knowledge of this matter from ANYONE at SunPass.

How can SunPass fine me a violation, while I have EPass auto-replenish and at the time I supposedly committed the toll violation, I had money in my EPass account? It's scam where for certain spots they don't take EPass, charge for violation with an added $2.50 fee, and put a stop on tag/title renewals. They offer to prevent this, by instead getting a SUNPASS auto-replenish account. So basically they are trying to steal all EPass holders by fining them unjustifiably.

So I received a bill in the mail for almost 85 dollars for a car that is not mine, has never been mine, and the license plate has never ever been in my name. I called the rep told me to call dmv to provide documents that it is not my plate. After calling the DMV they told me I would have to find the docs on their website and PAY to fill them out and wait 2-3 weeks for toll by plate to receive them. I was not going to pay for something that is not my fault. The car picture in the bill was a Honda civic and I drive a Mazda so I called Honda, the car and plate have never ever been in my name and Honda has no idea why I was the one billed and that I should call toll by plate again to tell you to update your records which another agent put in an esc and I have to wait 5-7 bus days. The car and plate are my ex-husband's car and plate number how my information was obtained to bill me on someone else's car is beyond me.

We travelled to Destin from NC on 10/22/16, crossing the toll bridge on SR 293 at 11:34 am, paying the $4.00 passenger car toll prior to crossing the bridge over to Destin. We left Destin at 6:15 am 10/29/16, again paying the $4.00 passenger car toll at the toll booth. Lo and behold, we get a letter from our car leasing finance company, along with Invoices from the FDOT, with a photo of our license plate stating we owe $6.50 for unpaid tolls!! The lease finance company paid the toll, now we have to roll that into our next car payment. It's not the money, $6.50 won't break us, it's the principle of being ripped off!! Next year, if we return to Destin like we planned, we will NOT be taking the toll road. I would rather go 100 miles out of our way to screw the Florida DOT out of that money rather than go through this again.

I drive thru the i95 express lane 5 days a week because I cannot afford to spend 2 hrs in traffic, sorry. So get a letter stating that a $25 per day violation will post to my acct if the transponder does not read. I had the transponder in my car but I find out my 2017 Jaguar type F has a reflective material in the glass that interferes with the signal of my SunPass. So I called them and they said they have a specialty list of cars that require "bumper mounts" lol, yes bumper mounts. So I call my dealer and they said that they have to be permanently installed (drilled) into front bumper and if your car is a lease then you have to replace the bumper and paint, labor etc. (Lmao).

First, the SunPass website is a joke. Can make payments, it continues to loop you around the site and you can't get jack ** accomplished. Second, don't call customer service; they will NEVER pick up. Third, our money has to be going in SOMEONE'S pocket, we get charged for not even being near a toll... WTF is really going on?! Very pissed off customer.

How can they possibly get away with overcharging me for a toll if no one was there for me to pay them. So because this toll was not manned, I have to pay the toll plus an administrative fee. What a ripoff. I called twice to complain about this and each rep gave me a totally different reason as to why I was being charged. There is no reasoning with these people.

When you cannot complete a transaction either on the phone or via computer, there's too much bureaucracy. SunPass has proof of my father's death but could not allow me to take over his account and his transponder, even though the money for his account had been coming from my checking account for years. No, I have to buy a new transponder and open a new account. If I had an option of another company, I'd look into it. But SunPass is the only prepaid toll program in the state. I have no options. It offered to let me take a phone survey, but I had to have some number so I could even get to the survey. Yeah, like the people who run SunPass really want to know what customers think.

On the 12th October 2016, I entered the Florida Turnpike at the entrance #99 Okeechobee Blvd, West Palm Beach, headed South exit 58 where I exited. I handed the Toll booth worker my ticket and she said that she does not take tickets, and that I had gone thru a Toll plaza? What I saw no Toll Plaza, she said it's off to the side and a lot of people miss it. She also said I was to call the number printed on the ticket, and I still had to pay $1.25 additional to get off at exit #58.

I want to join or organize a Class Action Lawsuit against SunPass. They perform deceptively to cheat people. They charge every two weeks $2.50 as "administrative charges" stating they send you letters, but they never do. I can subpoena the post office, I'm sure they will testify, of no record of Sunpass mail. I Sunpass fee of $5.00 turns to be $300 in a matter of months with those "administrative charges." It's about "We, the people" take some action back against these thieves. Call me if you want to organize a Action Class Lawsuit. My number is **, my name is **.

I went through two Florida tolls in the Tampa, Fl area late Sept 2016 and paid my tolls into the basket they had for toll deposits, and the green light came on saying go. Couple weeks later I get a bill for both toll instances saying I owed! I called, was told first baskets had been taken off their tolling areas. Lie. What did I do, dream this? Second, was told I had to pay, that they had a picture of my license plate. So what, I paid and was given a go light and you couldn't even see the car or area I was in (that would show a basket) because the photo was dark otherwise... how convenient. I paid my extortion amount to just get it handled and done with. Multiply this instance and others in the same situation and how many fraudulent dollars is this agency collecting a year... hundreds... thousands... over years... millions?

We are not a frequent travellers and we always like to pay for every service that we used and in this situation there was nobody to pay at the toll (Sunpass) Orlando Florida and with our intend to pay then we are going to get a toll violation fee for it without any reason. Not fair.

I received a toll ticket for passing. I didn't even pass nor was in the general vicinity. This is absolutely outrageous and the whole time I am typing this I have already been on hold with Customer Service. They claim the vehicle had my license plate when just the first two numbers were off. Obviously the person who typed up the invoice, which can do serious damage to my credit, needs to be reprimanded to the extreme. The whole situation is absolutely stupid and I hope to never visit Florida so someone won't accidentally have a SIMILAR license and get wrongfully charged like me. I live in New York and the picture of the license plate SHOWED THE REAL LICENSE NUMBER WHICH WAS NOT MINE. This company is delusional and offers no help.

I just received a Unpaid Toll Violation from Lake Worth with MY license plate number. Now I have never been to Lake Worth, the motorcycle in the picture has a windscreen, which mine doesn't, and he has a sissy bar on the back of his bike, which I don't. Interesting thing is, it's my license plate. Total scam to get $16.40 from anyone willing to pay it versus going through all the misery I can tell is going to be coming my way from this error.

My relative is in Afghanistan and sold their car before leaving, not knowing she had to keep the plate, so now 3 years later someone is racking up hundreds of dollars using this illegal plate and neither the sheriff's office, SunPass will help. She is overseas and cannot do anything but they expect her to pay. No one seems concerned about a stolen car with illegal plates and an illegal sticker!! Amazing. I was suppose to get a survey but after being transferred to the survey and being on hold over 10 minutes I was cut off without ever getting an opportunity to do it.

I hate to even give them one star. This is one of the biggest rip offs I've seen since the Ponzi Scam. They bill you months later. Add fees for not paying on time, add interest for not paying on time. They have NO PROGRAM set up so drivers can renew their tag. There are over 400,000 drivers in Dade County alone that cannot renew their auto tag due to (continuous fees and interest added each month) outstanding toll bills. If you didn't have the money when it was a cash paying business with real people taking the tolls this was never the case. Even if you have the money you must just drive thru the lane and pay the consequences. SOMEONE NEEDS TO TAKE ACTION AND HELP DRIVERS GET THEIR TAGS SO THEY CAN GO TO WORK!!!

Never, while I was living in the state of FL, did I receive a bill for Sunpass lanes. I admit I took it a few times, though I did try to avoid it. My roommate borrowed my vehicle and constantly took the damned toll roads! While I could strangle her, it's worth paying just to be rid of her. My first problem with this, is that I did offer to pay, but they wanted half up front. Well, I will pay the first half to the collection agency on the first, then in September I will pay the rest of what I owe to the state. I will never set foot in FL again. The governor is an establishment corrupt moron who doesn't know his backside from his front! He should be drawn and quartered, along with Hitlery and Obozo.

I keep getting charges with pictures even though I have an active Sunpass account. I've tried numerous times to settle this with Sunpass but each time they say they will call me back, but NEVER do. They admit my Sunpass account is active and funded but do nothing to resolve my problem. Now these charges are turned over to a collection agency. I want this situation resolved immediately. I have had a Sunpass account for many years that's automatically funded. Why is this agency allowed to act so negligently.

I received an invoice for a toll violation in Florida yet the problem is that #1 I never have driven in or been in by car and #2 I don't even have a car! I am unsure how they got my name or whose car with that license place is registered to! I called and they said it will take 7-10 business days to check the case and that they will call back between 7-10 business days!

SunPass (working for the Miami-Dade Airport Parking) took $357 out of my account when I had a $17 parking total for 12 hours at Miami International Airport. It is has proven impossible to get my money back. I have received so many apologies but not my money back. SunPass literally debited my checking account and gave it to MIA in error. Now after 15 days I am told to continue to wait while they investigate.

Some few weeks ago, driving north on Eisenhower Boulevard in Tampa, FL, I got in the wrong lane accidentally and found myself on the on ramp of the Veteran's Expressway with no toll booth and no way to turn around except proceed to the next exit which was less than one mile. I turned around there and exited the Expressway.

Scammers working in collusion with SunPass. I pay the MDX tolls via SunPass and then MDX sends me a separate bill even though they are already charging me through SunPass. Constantly having to prove to them that I've already paid their tolls. They even have a separate website for disputing claims! They know what they are doing and I'm shocked it's allowed. Waiting to join a class action lawsuit against these scammers. 1 star only because it's the lowest rating.

First, they have 2 (at least 2) Toll-By-Plate administrative groups. First you get a bill from FDOT, then you get a bill from MDX. Second, the cost, based on my last trip, is $.25/mile. Take 95.

I was sent an invoice and it says my payment was due date of May 16th. On May 9th it was sent to collections. This was first notice I received. I went to pay it and it was sent to collections. MISLEADING organization. Some places unless you know the trick to get around the toll you have no choice. SCAM!!

Adding money to your SunPass transponder is a real pain. I'm surprised when the process goes well and hate to have to use the site when my balance is low. It is the only bill online that can take hours or days to get the site to process a payment, having to log in several times to see if the site is going to work. Their customer service phone number does not even confirm you are talking to SunPass, you are not prompted an option to make a payment before they start asking questions and trying to connect you to a insurance company. I have insurance and it's up to date. I'm VERY DISSATISFIED with their service more often than not. The customer service # listed on their site is 1-888-Toll-FLA.

I have not been receiving Invoices from MDX for some time. In November of 2015 somehow they update the address to an address I've never registered to... ever! I only found out of this change by logging in with one of my old invoices. I called them and they told me the DMV did such change. I called the DMV because just recently I had to update my tag and they have the right address on file. So how is this problem mine?? I called them back to let them know the dmv has the correct address on file and so that they can bill me for the right amount: no 33% fee, no late fee and to adjust to Sunpass discount amount. Since this was a system error. But I just told the same nonsense that the dmv made the update and that that is not something they control and that this what I owe...

I've been paying for school out of pocket, working full time and barely get by. I contacted Sunpass so I can activate a new transponder for my new car and they advised me that I cannot activate transponder unless I take care of a past due balance I have. The past due balance is $3400 and they are not willing to work with me. I live in Homestead and unfortunately I have to take the highway to get to my job that is located in Dadeland. It's crazy that on top of that I am trying to activate a transponder so I don't keep putting myself more in debt and they allow it.

Do not enroll in EasyPay or in any way give these crooks access to your credit card or bank acct.! My transponder worked entering the parking garage at Orlando Int'l Airport but did not work when I tried to leave. I was gone for 14 days and SunPass had charged my credit card the full fee. Now my SunPass account has over a $200 balance, my transponder inexplicably does not work and I have to pay my parking garage fee from pocket. I contact SunPass and request a refund of payments. It has now been 30 days and no refund!

I traveled Fl Turnpike without transponder entering exit 138 exiting 107 and received a mailed toll violation which I expected. HOWEVER for the cost of the entire turnpike & 14.65! An employee on the phone told me with a transponder the charge would have been $2.20! This is a corrupt system and they are making out like bandits! I made a grievance with them and the administrative cost of $2.50 was taken off my fee. Florida should be ashamed of themselves for supporting such a corrupt system. I will research how to bring this system to a more honest level with updated cameras both ENTERING and EXITING Turnpike. They owe many people LOTS of money as a corrected fee!

I am writing this because I need to vent my frustration. I recently picked my son up at the airport and I paid all tolls on the ride there and back. One month later I receive an invoice with 6 separate charges for the trip. What?!? I paid every toll. I either handed the money to the toll booth operator or put the money in the automated booth change receptacle. I don't know how or why this has happened but I will suck it up and pay it because I have no other recourse. I want to let all the people this has happened to know they are not imagining it and they are not alone!!!

This scam has been going on for years. MDX and Toll-By-Plate have nothing to do with each other. Sometimes even if you have a SunPass, they are charging a $5.00 fee per invoice plus a 33% fee on top of that each and every month. They do not let you make partial pymts to try and clear these huge bills. And to top it all off they now put a hold on your car registration so that you cannot renew your tag until everything is paid. When not paid: suspend your drivers license.

So I called the toll customer service line to see why I had to pay 50 something dollars when I had made a 16 dollar payment and the rep I had was the worst. He didn't help me in any kind of way nor did he explain what the other tolls were for and when on top of that he hung up on me. This is a complete scam and they should be sued.

Although I put in my license plate one letter off I was getting charged for another car that had the similar plate number. I called the SunPass to let them know I was being charged for my transponder number, but I was also getting charged for a car that wasn't mine. It was charged to my account from the license plate not the transponder. I called and asked if they were able to help me change the license plate to my correct license plate, in which they were helpful of doing. But when I asked if I could get a refund because they charge my account not through the transponder but through the license plate the supervisor said that they were unable to credit my account.

How can you bill someone for toll over 3 months ago. The invoice has a mixture of tolls dating from June to late August. This has to be stopped.

While traveling through Orlando on I-4 I decided not to risk the low balance and just to pay the $1.25 toll in cash. But when I stopped at the booth the man prompted I advance even though I had a low balance (basically $0). At the next toll the individual insisted I had enough on my balance for a couple more tolls. On my back from my destination I passed through The low speed EZ Pass instead of the exact change only to be greeted with a loud alarm and a light that never turned green. Unsure if I will receive a ticket or not yet but it is evident the employees are practicing some sort of unethical strategy.

So I am visiting friends in Florida. I have to pay a $3 toll each way to cross a bridge in Destin, FL. Then a few weeks later I receive an invoice for $5.50 for an electronic toll that I never knew about. When I call to dispute the charges they tell me it was for the Mid-Bay Bridge. Well then what was the $3 each way I paid the gentleman at the booth for???

Friend gets collection notices for tolls he's never been too. Four hours away... who's starting the lawsuit?? We need class action lawsuits. There should be a different way to identify tag number if said numbers are similar. This friend's tag number is similar to another tag that's an out of state tag... and it put a line on tag. With all the knowledge of our current society you would think there would be a better way to identify... so others are not paying for negligent toll users.

I honestly wish I could give this company negative stars. The customer service is outrageous. Not only do they take forever to get back with you but they don't actually respond with a resolution. They basically say "Oh that's your problem. Thanks for your money though!" Unreal. I would rather take the extra 5 minutes on non-toll roads than give this company another dime of my money.

I had a ePass transponder account which I used infrequently, but wanted it in case I needed to travel in Florida without the hassle of stopping to pay a toll. So, I recently traveled on a toll road, and to my surprise I received a letter demanding payment of unpaid tolls. I tried to log-in to my account but couldn't. I called the number on the bill and was told that I had reached SunPass and they don't process ePass accounts. I called ePass and gave my account number only to find that they had without notice cancelled my account and kept my $45.00 balance I had on file. No refund. I was a told to "contact the state of Florida." It's simple theft. Stay away from these accounts. Pay as you go. DO NOT GIVE THESE PEOPLE ANY MONEY. They will keep it.

Has anyone in Florida received a toll fee notification letter imposing a document fee per toll because it failed to charge your SunPass Account? I have tried to call via telephone and the representative asked me to contact Sunpass and Sunpass representatives asked me to contact Leeway to resolve the issue and no one accepts responsibility to link my account. In the meantime, I pay the tolls and additional fees to prevent my license being suspended for failure to pay tolls. Can anyone provide any feedback?

I called and could not reach a person. Through the automated system I put $200 on my account to exit the Orlando airport parking garage. Upon getting to the lot gates I was told my account had insufficient funds and I had to pay at the gate to leave. The next Monday I received an email saying the $200 payment had posted. SunPass should be required to update their automated system to say: Payments do not necessarily post today, do you want to proceed? Then I could have taken the proper action.

I received an email that my CC was being removed from my account due to expiration. I log in to update the information, and found that I was charged the last four months for tolls in MIAMI less than $ 10.00, so it didn't use the balance in my account or I would have noticed sooner. I live in Broward and do not travel to Miami. Upon further investigation of these charges, I found that they were for my motorcycle plate, charge type was (ITOL) image by plate toll. My motorcycle plate is registered with my SunPass account as of 2009, HARLEY DAVIDSON RED, in color as the system asks when you register the plate.

Three times in a row I've used the Toll-by-plate. Three times I have paid my bill before due date. First time went fine. Second time they couldn't find my payment and made threats to send it to collections. When I spoke with a supervisor and told them the bill was paid before it was due and I have the bank statement that the payment was collected, they would look into it and try to find my payment. A week later I received a call. It was solved. They found it. That was in January 2015. In April 2015 I got a new bill in the mail and paid it the same day, way before due date. Same thing happened. Received new bill later on with a late fee. Called in again and explained that it was paid and I have the proof they cashed the check. They said they would look into it.

For some reason in the last 6 months I have got 6 violations (toll by plate) (mdx) and once again (toll by plate) x2, for SUV/car photos and MY MOTORCYCLE PLATES # on the invoice. Does the computer know the difference between motorcycle and a car/truck??? I have spent many hours trying to resolve this **, only to get a NEW offence the next month for my motorcycle plate on a car/truck. You can clearly see the plate in the photo is full-size / NOT a cycle plate!!!!!! So here we go again!!! On hold for 1&1/2 hrs. Was told they would call me back, never get a call back, repeat over again the next day, same run around - they will call you (WHEN!!!!!???) when your license is suspended, hundreds or/thousands in debt. Now you have a criminal record.

I never liked Sunpass and never had plan to create an account with them. However, I had rented a car for 3 days which I needed a Sunpass to go through the tolls for a road trip. I specifically put on the account the days I would have the car and what day and time I would return it, so there won't be any additional charges. I never received an invoice nor a phone call and all of a sudden 4 months later I received this letter stating my account has a balance of negative so and so. I did not understand why if I only opened that account for temporary use and placed enough money to cover for the 3 days expenses I had used it. When I called I spoke to a woman called "**" which at first seemed interested to help and resolve my issue but boy was I wrong. I had explained to her "why is my account on negative if I haven't used it for over 3 months?" She said it appears that the sticker code has still been reading.

The Miami I-95 Golden Glades Main NB and SB entrances to the FL turnpike appear to have faulty cameras. My SunPass always is charged $1.04 for going through the Golden Glades to the turnpike and exiting the turnpike at Golden Glades. Our other car without a SunPass has never been billed for this access on or off the turnpike. I called SunPass to inquire, but they say the camera must be reading that plate incorrectly although I have no idea why, or who would pay the wrong bill. I have a feeling that people with SunPass are promised lower costs, but actually end up paying the bulk of the toll revenues because it may be that the non-SunPass cars aren't getting invoiced half of the time at certain access points. Another comment regarding SunPass stated that they were charged going through the Golden Glades, but not the other way. This appears to be a very inaccurate hit or miss way of billing people for tolls.

I just got SunPass cause the toll by plate charges you the SunPass fee plus the MDX fee. That's why I choose to go to SunPass. But now I am still getting MDX fees. So clearly I'm getting charged double just to use an expressway that I thought my tax money was going to. I really don't know where all my money is going to. Sometimes I feel that you're just charging whatever they want to charge and when they ask for proof all they have to go through is pop up a picture of my license plate. I really think this is just a scam, just forwarding sample. I was driving my sister's car for about 3 months last year from October to December. Christmas day, she came to pick it up and drove it all the way to Colorado. Now today April 20th 2015 I am still getting charged for her car. How does that happen?

I received a mailed notification that my account had a balance of zero. The account had not gone under $2,600.00 in the last 30 days. The battery is fine since tolls are still uploading onto the site. To be safe, I added $25.00 online and proceeded to try to find a live person to get to the bottom of the matter. The site is horrible. The phone menu does not give you a live customer service rep option.

Had to renew my tag and because of MDX to was not able to because they put a hold on my registration. Now, I have to come up with 779.00, which you don't have, to get my registration. They do not have any payment plan. No option for court. It's like pay it if too bad. When you call, they sound like a machine. Miami-Dade has become a fraud city.

After having experienced the frustration of dealing with the Toll by Plate program and reading about the many similar frustrations expressed by other Florida residents and visitors, I would encourage anyone who has had a negative experience and would like to see the Toll by Plate system changed to contact their Florida state representative and let them know that this issue is important.

I am so angry at Sunpass. I have been a customer for as long as Sunpass has been around and had always had a debit card attached to the account. In late 2011, I had to close the debit card due to fraud. Sunpass attempted to charge the card as usual and it failed. I called the same month, paid and replaced the card on file. In about February 2012, I got a bill from Sunpass for $4.00 and received a notice that I owed $4.00. I called Sunpass and they told me it originated from .45 left over from the previous year. For some reason, I had the impression the bill would be paid with the card I had just replaced.

I was recently in Florida for a work training event. I am from Nevada where we don't have pathetic tolls, so I was unprepared. I was in a rental car and paid a million dollar tolls. I just happened to have those dollars for some reason. I usually don't though. I was able to pay my way through. Then I hit a quarter toll. I had plenty of dollars but couldn't pay that quarter machine. In fact I had 1800 dollars in my wallet. WHO THE ** HAS QUARTERS ANYMORE???!!! You have got to be ** me. It isn't the 30's, morons. So, BEING DILIGENT, I CALL TO PAY MY ** BILL. I'm sorry there is no option for that. Your rental car receives the bill and will charge you between 15-30 dollar administration fee.

I live in Alabama and went to South Florida to take a 3 day cruise over the recent Thanksgiving holiday. I don't know the area so I used my GPS for guidance and did not deviate from that guidance. I paid the same exact tolls on the way down ($1.30, $3.80 and $15.40) as I did on the way back for a total of $41. In January, I received an invoice for $1.30 plus an additional $2.50 for "administrative fee's". Not knowing what this was about, I called them to find out. They claim the incident that triggered the invoice happened on November 29th at 12:28 PM in Golden Glades at an unmanned toll booth. I asked why then didn't I get 2 invoices since the GPS was my guide, and would of gone back the same way. They said, maybe they couldn't read the license plate the second time, or I would have gotten 2 invoices.

Unbelievable! I travel over to Miami to see my brother from Naples and WANT to pay for my toll at the time that I pass over...and nooooooo, you now have no option but to do a toll-by-plate BILL which comes to you weeks later and they charge you an administrative fee of $2.50 (that's not a late fee, an admin fee) added to your bill. Not to mention that you have to mail a check to them which costs .49 /stamp and NO and I am not paying it online so they can get to my debit account. Absolutely horrible how they treat tax-paying citizens. I'm not paying the $2.50 based on the principle of the issue. Come on FLORIDA!! Stop this!!

Florida turnpike authorities want you to buy transponder for 19.99$ or $4.99 and then call them to add money to your account minimum of $10. What a rip off. I moved from Texas and I have not seen anything like this in my life. People in Florida wants to rip you off all the time. Would never use SunPass.

I was on vacation in Florida for a week. Using my GPS, it guided me onto a toll road. No problem, I thought.. But the narrow one-way access road lead to a toll booth that gave me the choice of "exact change" or "SunPass." HUH!?!? With cars behind me, there was nowhere to go but forward through the booth. I cannot say what happens next... I was in a rental car. Did they have a SunPass? Do I get a bill? I paid by cash at the next toll booth, and asked the attendant there what to do. He had no clue. What sort of nonsense is this?

Short story... I have 2 cars under my name with sunpasses all hooked up to credit cards and I average pay them about 450.00 a month and have since I moved here 5 years ago. Now I could not register my vehicles and could not figure out why. Yesterday I got a notice my license was suspended. The tax collectors office gave me a number to call E pass - I thought they were the same company. Upon calling them, they informed me I owed them 300.00 bucks and could not register my cars without it. I told them that I had sun pass and that I paid all the tolls.

Unmanned toll roads - Hate it! Now I get charged a fee just so I can be sent a bill. Once people were removed from the process it should have become cheaper, not more costly. Rather pay right then and there, than get a bill several weeks later. Worse yet, if I allow someone to borrow my car I get the bill. Just another way to screw over Fl drivers and take jobs from its citizens.

I have sun pass in my car for many years. I always use the same expressway everyday. At the same time, they debit from my bank and still receive bills. It's impossible get in contact with a representative. Wait for 45, 50, or 1 hour and never get In contact.. The worse costumer service...

I reside in South Florida and I have an active SunPass account since 2002. In August 2014, we drove through Orlando while on vacation. I felt confident with the SunPass displayed on the windshield. Around the middle of September, I received an "unpaid toll notice" due by 9/30/2014 to avoid "Florida Statue section 316.1001 that places a registration hold on the offending vehicle". When I called SunPass, the attendee advised me to call Lee Way because I was told "their computer systems do not share information". The attendee at Lee Way could not find my unpaid toll notice to link my account with SunPass. Frustrated, I paid the first notice. The following month, I receive a second unpaid toll notice. Note that each notice includes $.50 fine per each transaction and document fee of $3.00. Needless to say, I am still disputing the charges, however, I cannot get a response from Lee Way. I refuse to pay for document and transaction fees that could have been paid with my SunPass account. Any suggestions?

I started a job that required me to pay a toll each way - $3.75 x2. SunPass' website clearly states that the bridge I am crossing (Garcon Point) would get a 50% discount at the beginning of the following month, provided that the toll is paid 30 times in one month. I met all (documented) requirements and no discount... Of course, I have called over and over, and the managers are cowards and won't pick up the phone. Instead, they have buffers handling their calls and frankly refuse to acknowledge any wrongdoing. It's a shame that a company given the contract to collect tolls for the state has such poor customer service!!!! I'm a pretty passive guy but this has been a pretty bad experience.

My car was used to commute to work in Tampa, using the suncoast parkway..In Oct of 2010..then Nov 2010. Then Dec....I didn't get my 1st bill until May.. By the time I received the bill it was considered a toll violation ..A dollar per toll violation was assess..that's about 9.00 a day for 20 days..in the first month. Then, November the same and so on..I got a bill 7 months later for the first month, the second and third month..The bill was 651.00..I called and ask them what was going on..They said I didn't pay in the 30 day period and so on..I replied I didn't even get my first bill until May 2011..They said too bad, pay or go to court..I eventually paid ..750.00 then they sent me another bill for over 2000.00 dollars..I called the state house and spoke to a "Diane" and she said there wasn't anything the state could do..so is a scam or what..It is affecting my livelihood and a total rip off.

I spent a couple of days in Miami and received a toll bill for 280.00. I couldn't believe the charges at the time but I paid them. 2 months later I start receiving toll fees for the same time period, so they are charging me twice. I look at the activity and I am being charged a fee approximately every 30 seconds I am on their road. How is it possible to have tolls that close to each other??? Now they want they to pay again for being on their roads and its 2 months later. Stay away from Florida unless you want to get bled dry in toll fees.

Borrowed a friend's vehicle to travel to Cape Coral area. I live in Lehigh acres. I am not too familiar with this 2 dollar toll on their bridge. I was in the wrong lane and upon realizing this, traffic too congested and could not cross over. I called immediately upon getting back home and informed my friend of the matter. Was informed to be looking for a ticket of a total charge of 5 dollars. This happened on July 31st, 2014. She received the ticket October 4... quite frankly we both had forgot of the matter. I guess that was the intention of Sunpass also.

My husband didn't have a SunPass in January but I did. The truck he was driving was in my name. We have a new highway that bills you for going thru from your car tag. My husband stopped to received a new SunPass in his name in February with the same truck same car tag and he asked if everything was clear. The attendee stated everything was paid and cleared. 10 months later we received a bill for 600 dollars and stating my license was going to be suspended.

I went to Miami for a football game and somehow got 3 situations which I never ran any tolls unless it was night and I didn't see it (which I doubt). But those 3 situations that was sent through the mail and I never received… turned into 1000 dollars and nobody will take responsibility for them. Miami court say it’s SUNPASS. SunPass just gives you the cold shoulder. After being all morning with this situation I finish off right where I started - still 1000 dollars for a toll violation!!!! And a suspended license AND they reported to my credit and 1 year later it’s the same run around owe and I HAVE EPASS. Is there anyone who can help come on clean drivers record and no tickets and I get suspended for tolls given through USPS. Sorry but I receive other peoples mail on a regular and find mail on top of the boxes, etc. and that’s my do or die way of getting it to me (not certified, or signature req.). I’m so upset.

So I used one of the new toll roads when traveling to Destin. The toll was $1.50 there and back, so $3.00 total. But then I get a Toll By Plate invoice for $5.50 in the mail. Well why $5.50? Because they add $2.50 administrative fee. Well guess what, I wanted to stop to pay my toll, but you don't offer that. So now I'm forced to pay an Administrative fee that's almost double the toll. Screw that and screw you! I'm not paying it! I'll send you $3.

I had to drive to Lutz, FL from St. Pete. Needed to take simulcast play. Road is under heavy construction. All toll booths were closed. I don't mind paying the toll but charging me $1.28 for $1.00 toll and then ADD ADDITIONAL $2.50 ADMINISTRATION FEE.

I traveled to Florida and used the turnpike to leave Florida. I do not even know what a sunpass is. A couple of years later I received a letter stating that I owe them 250 dollars because the One dollar was not paid. I paid all tolls on the turnpike so I did not even know what this meant. I tried to speak with someone there and they were very short and almost rude telling me that there was nothing I could do. They said they had mailed me several letters, but I had not received them. I will NOT pay $250 for traveling in a lane on a toll road I paid to travel on. I do not know what to do. Anyone with intelligent feedback, please help me.

I was a former employee at Sunpass/ FDOT/ FANEUIL AGENCY. When you call the Sunpass remember that they are a Small Call Center based on one Floor in Orlando, Florida. The employees sit in a very close proximity to each other. It is very difficult to concentrate because the noise level is at a constant very high. The agency or whomever they rent the property from rarely cleans the call center. They have had OSHA complaints about the unclean venting system. They do not have a clean cafeteria for plus 200 employees that work in very close confines on the second floor of a small building close to Sand Lake Road and Orange Blossom Trail.

I received a fine in the mail for $3.50 for an unpaid toll of $1.00. Every time that I go through a toll, I get a receipt. I will call the number on the fine tomorrow to see what they say. If I had accidentally went through the SunPass side, it would have been a larger fine. They won't raise the bar until you pay the toll, so I don't know how that this is possible.

In 2011 I became ill and became homeless after a hospital stay. I was placed in transitional housing in Naranja, Fl in July 2011. In August 2011 I rendered my SUV for repossession. Although I would take the train and the buses to Miami Gardens to my PO BOX, I never received any notice that I had unpaid tolls. And I shouldn't have because I had an active account with SunPass where they deducted $20 every time my account got to $5.00 and I had a transformer on my window. In September 2012 when I went with my son to be a 2nd driver on his insurance for his car, I was told by the Agent that my driver license had been suspended and that I had tickets and insurance cancellation.

I was also driving from Sarasota to Tampa, was looking for my exit. It was my first time ever in Tampa, already dark around 9 pm on a Saturday and all the sudden there was sign for Toll road. I had to take the first exit so basically I wasn't on the toll road for a mile. I was looking for where to pay for this service which I did not request, toll service, but there was nowhere to pay.

My complaint is about the increased rates for SunPass. How do they get away with it. Last night the cost was $10.50 at around 6:00PM to use the SunPass lane. I believe they are not acting in the best interests of the population of the Miami citizens but are 'sticking it to us' with the greed and need for more revenues. I have never understood how Miami Dade is able to collect revenues on an Interstate highway. I have at times been willing to pay up to $6.50 (that's my limit) but I draw the line at anything higher. Round trip at peak hours a person could spend anywhere from $15.00 to $18.00 a day to use the SunPass lane, plus a gallon of gas give or take, it could cost upwards of $20 a day to drive into downtown Miami. We are talking about $400 a month. Wow, can anyone do anything about this?

I am looking for people who have been victimized by SunPass. Apparently there is a class action suit. I am in process of getting more info from the attorney. I rec'd 2 SunPass toll violation (One was entrapment - I was physically prevented from changing lanes by lane dividers) in July 2012. Notice DID NOT come in the mail. First I ever heard of it was February 2013. DL was suspended. I could not pay online, could not get HUMAN on the phone. In March 2013 I ended up in hospital, had to have brain surgery July 2013.

I drove from Fort Myers to Tampa and used one of the automated toll by plate lanes. There aren't any non-automatic lanes nor any warning that if you use the system you'll be charged an administrative fee of $2.50. I called them and they told me that if I used the system I had to pay. I'm more than willing to pay for the toll but I refuse to pay $2.50 because some executive decided to save money by firing people and now I have to pay for their savings. I wonder if doing that (without a warning) is even legal.

The most aggravating non-human experience ever. Need a replacement transponder, after they sent an email. 3 800 numbers called, dropped SEVEN times. On hold an aggregate of 45 minutes. Never talked to a human, was dropped from the waiting list. No FAQs in my area. Completely disgusted, I am going back to piling quarters.

The automated phone system for checking balance, adding funds, etc. will disconnect callers on the weekend, stating that SunPass is closed and to use the website instead. This makes no sense, since the system is obviously intended to provide off-hours support to SunPass customers. For as long as I've been a SunPass customer, everything about their customer service has been horrendous. They should channel funds away from technology refreshes and instead build their customer services to be equal in quality.

Why is it that there is no way of knowing how much the express lane toll is before getting on it?? It is only approx. a 10-mile stretch that ranges from $.25 to normally $4.50 on my drive home, but rates are constantly changing. Who determines how much the toll will be? Why can't it be a constant rate??? At least you would know what to expect on a budget for a monthly (convenience) route. It is funny that you can take the Fla turnpike 100 miles in areas for the same price as a 10-mile ride. Isn't I-95 supposed to be a public non-toll roadway which is funded by state tax money?? Last but not least... At 5 pm on the Dolphins home game schedule, the toll suddenly jumps anywhere from $7 to $8!! And it is at a standstill... I wonder why??

About 6 years ago I had a Sun Pass account. Within the time frame, there was a glitch with the transponder or some small issue. I received a few violations due to "unpaid" toll. I called Sun Pass Customer Service and also the Clerk's office in my county. Basically I went before a judge and explained to the him what happened and he waived all of the charges and fees associated with the violation. I cancelled my account with Sun Pass just after that. Now 6 and 1/2 years later, I received a notice from a collection agency indicating that I owe over $6K with the county due to unpaid toll violations stemming back to 2007. After dealing with the clerk of the court and getting nowhere, I have been advised that I have to seek legal council with regard to the collection or deal with the collection agency. As I search for an attorney to help, I stumbled across this site and decided to let folks know that it may not be over with the county and Sun Pass!! If anyone knows an attorney or can recommend some legal advice - I am all ears.

I live on the West Coast of Florida and on very rare occasions, I go to the East coast. I pay my toll fees EVERY time. Today, as I was coming home, I was pulled over because my license was suspended WITHOUT notice due to unpaid fees from the toll booth. I pay and save receipts because of my business so I can get reimbursed. Now I have to fight to get my license back by paying heavy fines (I am sure). In the meantime, I cannot drive, my license was taken away on the spot and if I am found driving, it is a felony! ALL because of these lying crooks.

It's the worst company ever! They take money out of people's account like nothing. My bank statement has SunPass -$10.00 charged twice every other day!! with no ** explanation because I don't drive my car everyday!!!! I went on a trip out of town In an AIRPLANE! My car was parked. They charge me $10.00 3 times since I wasn't home and I couldn't make deposits. My account went overdrawn so those thieves took $30 plus the bank charged me $35 for each. They are abusing and stealing!!!! That computer is messed up!!! I'm gonna cancel the account right now. I'm tired of them. The worst thing is I live South in Miami and my only options are to take Turnpike or Palmetto which is the same ** there are those toll by plate. THE WORST HORRIFIC INVENTION EVER! I'll try to upload a picture of my bank statement! It's insane.