SunPass Prepaid Toll Program Reviews

Adding money to your SunPass transponder is a real pain. I'm surprised when the process goes well and hate to have to use the site when my balance is low. It is the only bill online that can take hours or days to get the site to process a payment, having to log in several times to see if the site is going to work. Their customer service phone number does not even confirm you are talking to SunPass, you are not prompted an option to make a payment before they start asking questions and trying to connect you to a insurance company. I have insurance and it's up to date. I'm VERY DISSATISFIED with their service more often than not. The customer service # listed on their site is 1-888-Toll-FLA.

I have not been receiving Invoices from MDX for some time. In November of 2015 somehow they update the address to an address I've never registered to... ever! I only found out of this change by logging in with one of my old invoices. I called them and they told me the DMV did such change. I called the DMV because just recently I had to update my tag and they have the right address on file. So how is this problem mine?? I called them back to let them know the dmv has the correct address on file and so that they can bill me for the right amount: no 33% fee, no late fee and to adjust to Sunpass discount amount. Since this was a system error. But I just told the same nonsense that the dmv made the update and that that is not something they control and that this what I owe...

I've been paying for school out of pocket, working full time and barely get by. I contacted Sunpass so I can activate a new transponder for my new car and they advised me that I cannot activate transponder unless I take care of a past due balance I have. The past due balance is $3400 and they are not willing to work with me. I live in Homestead and unfortunately I have to take the highway to get to my job that is located in Dadeland. It's crazy that on top of that I am trying to activate a transponder so I don't keep putting myself more in debt and they allow it.

Do not enroll in EasyPay or in any way give these crooks access to your credit card or bank acct.! My transponder worked entering the parking garage at Orlando Int'l Airport but did not work when I tried to leave. I was gone for 14 days and SunPass had charged my credit card the full fee. Now my SunPass account has over a $200 balance, my transponder inexplicably does not work and I have to pay my parking garage fee from pocket. I contact SunPass and request a refund of payments. It has now been 30 days and no refund!

I traveled Fl Turnpike without transponder entering exit 138 exiting 107 and received a mailed toll violation which I expected. HOWEVER for the cost of the entire turnpike & 14.65! An employee on the phone told me with a transponder the charge would have been $2.20! This is a corrupt system and they are making out like bandits! I made a grievance with them and the administrative cost of $2.50 was taken off my fee. Florida should be ashamed of themselves for supporting such a corrupt system. I will research how to bring this system to a more honest level with updated cameras both ENTERING and EXITING Turnpike. They owe many people LOTS of money as a corrected fee!

I am writing this because I need to vent my frustration. I recently picked my son up at the airport and I paid all tolls on the ride there and back. One month later I receive an invoice with 6 separate charges for the trip. What?!? I paid every toll. I either handed the money to the toll booth operator or put the money in the automated booth change receptacle. I don't know how or why this has happened but I will suck it up and pay it because I have no other recourse. I want to let all the people this has happened to know they are not imagining it and they are not alone!!!

This scam has been going on for years. MDX and Toll-By-Plate have nothing to do with each other. Sometimes even if you have a SunPass, they are charging a $5.00 fee per invoice plus a 33% fee on top of that each and every month. They do not let you make partial pymts to try and clear these huge bills. And to top it all off they now put a hold on your car registration so that you cannot renew your tag until everything is paid. When not paid: suspend your drivers license.

So I called the toll customer service line to see why I had to pay 50 something dollars when I had made a 16 dollar payment and the rep I had was the worst. He didn't help me in any kind of way nor did he explain what the other tolls were for and when on top of that he hung up on me. This is a complete scam and they should be sued.

Although I put in my license plate one letter off I was getting charged for another car that had the similar plate number. I called the SunPass to let them know I was being charged for my transponder number, but I was also getting charged for a car that wasn't mine. It was charged to my account from the license plate not the transponder. I called and asked if they were able to help me change the license plate to my correct license plate, in which they were helpful of doing. But when I asked if I could get a refund because they charge my account not through the transponder but through the license plate the supervisor said that they were unable to credit my account.

How can you bill someone for toll over 3 months ago. The invoice has a mixture of tolls dating from June to late August. This has to be stopped.

While traveling through Orlando on I-4 I decided not to risk the low balance and just to pay the $1.25 toll in cash. But when I stopped at the booth the man prompted I advance even though I had a low balance (basically $0). At the next toll the individual insisted I had enough on my balance for a couple more tolls. On my back from my destination I passed through The low speed EZ Pass instead of the exact change only to be greeted with a loud alarm and a light that never turned green. Unsure if I will receive a ticket or not yet but it is evident the employees are practicing some sort of unethical strategy.

So I am visiting friends in Florida. I have to pay a $3 toll each way to cross a bridge in Destin, FL. Then a few weeks later I receive an invoice for $5.50 for an electronic toll that I never knew about. When I call to dispute the charges they tell me it was for the Mid-Bay Bridge. Well then what was the $3 each way I paid the gentleman at the booth for???

Friend gets collection notices for tolls he's never been too. Four hours away... who's starting the lawsuit?? We need class action lawsuits. There should be a different way to identify tag number if said numbers are similar. This friend's tag number is similar to another tag that's an out of state tag... and it put a line on tag. With all the knowledge of our current society you would think there would be a better way to identify... so others are not paying for negligent toll users.

I honestly wish I could give this company negative stars. The customer service is outrageous. Not only do they take forever to get back with you but they don't actually respond with a resolution. They basically say "Oh that's your problem. Thanks for your money though!" Unreal. I would rather take the extra 5 minutes on non-toll roads than give this company another dime of my money.

I had a ePass transponder account which I used infrequently, but wanted it in case I needed to travel in Florida without the hassle of stopping to pay a toll. So, I recently traveled on a toll road, and to my surprise I received a letter demanding payment of unpaid tolls. I tried to log-in to my account but couldn't. I called the number on the bill and was told that I had reached SunPass and they don't process ePass accounts. I called ePass and gave my account number only to find that they had without notice cancelled my account and kept my $45.00 balance I had on file. No refund. I was a told to "contact the state of Florida." It's simple theft. Stay away from these accounts. Pay as you go. DO NOT GIVE THESE PEOPLE ANY MONEY. They will keep it.

Has anyone in Florida received a toll fee notification letter imposing a document fee per toll because it failed to charge your SunPass Account? I have tried to call via telephone and the representative asked me to contact Sunpass and Sunpass representatives asked me to contact Leeway to resolve the issue and no one accepts responsibility to link my account. In the meantime, I pay the tolls and additional fees to prevent my license being suspended for failure to pay tolls. Can anyone provide any feedback?

I called and could not reach a person. Through the automated system I put $200 on my account to exit the Orlando airport parking garage. Upon getting to the lot gates I was told my account had insufficient funds and I had to pay at the gate to leave. The next Monday I received an email saying the $200 payment had posted. SunPass should be required to update their automated system to say: Payments do not necessarily post today, do you want to proceed? Then I could have taken the proper action.

I received an email that my CC was being removed from my account due to expiration. I log in to update the information, and found that I was charged the last four months for tolls in MIAMI less than $ 10.00, so it didn't use the balance in my account or I would have noticed sooner. I live in Broward and do not travel to Miami. Upon further investigation of these charges, I found that they were for my motorcycle plate, charge type was (ITOL) image by plate toll. My motorcycle plate is registered with my SunPass account as of 2009, HARLEY DAVIDSON RED, in color as the system asks when you register the plate.

Three times in a row I've used the Toll-by-plate. Three times I have paid my bill before due date. First time went fine. Second time they couldn't find my payment and made threats to send it to collections. When I spoke with a supervisor and told them the bill was paid before it was due and I have the bank statement that the payment was collected, they would look into it and try to find my payment. A week later I received a call. It was solved. They found it. That was in January 2015. In April 2015 I got a new bill in the mail and paid it the same day, way before due date. Same thing happened. Received new bill later on with a late fee. Called in again and explained that it was paid and I have the proof they cashed the check. They said they would look into it.

For some reason in the last 6 months I have got 6 violations (toll by plate) (mdx) and once again (toll by plate) x2, for SUV/car photos and MY MOTORCYCLE PLATES # on the invoice. Does the computer know the difference between motorcycle and a car/truck??? I have spent many hours trying to resolve this **, only to get a NEW offence the next month for my motorcycle plate on a car/truck. You can clearly see the plate in the photo is full-size / NOT a cycle plate!!!!!! So here we go again!!! On hold for 1&1/2 hrs. Was told they would call me back, never get a call back, repeat over again the next day, same run around - they will call you (WHEN!!!!!???) when your license is suspended, hundreds or/thousands in debt. Now you have a criminal record.

I never liked Sunpass and never had plan to create an account with them. However, I had rented a car for 3 days which I needed a Sunpass to go through the tolls for a road trip. I specifically put on the account the days I would have the car and what day and time I would return it, so there won't be any additional charges. I never received an invoice nor a phone call and all of a sudden 4 months later I received this letter stating my account has a balance of negative so and so. I did not understand why if I only opened that account for temporary use and placed enough money to cover for the 3 days expenses I had used it. When I called I spoke to a woman called "**" which at first seemed interested to help and resolve my issue but boy was I wrong. I had explained to her "why is my account on negative if I haven't used it for over 3 months?" She said it appears that the sticker code has still been reading.

The Miami I-95 Golden Glades Main NB and SB entrances to the FL turnpike appear to have faulty cameras. My SunPass always is charged $1.04 for going through the Golden Glades to the turnpike and exiting the turnpike at Golden Glades. Our other car without a SunPass has never been billed for this access on or off the turnpike. I called SunPass to inquire, but they say the camera must be reading that plate incorrectly although I have no idea why, or who would pay the wrong bill. I have a feeling that people with SunPass are promised lower costs, but actually end up paying the bulk of the toll revenues because it may be that the non-SunPass cars aren't getting invoiced half of the time at certain access points. Another comment regarding SunPass stated that they were charged going through the Golden Glades, but not the other way. This appears to be a very inaccurate hit or miss way of billing people for tolls.

I just got SunPass cause the toll by plate charges you the SunPass fee plus the MDX fee. That's why I choose to go to SunPass. But now I am still getting MDX fees. So clearly I'm getting charged double just to use an expressway that I thought my tax money was going to. I really don't know where all my money is going to. Sometimes I feel that you're just charging whatever they want to charge and when they ask for proof all they have to go through is pop up a picture of my license plate. I really think this is just a scam, just forwarding sample. I was driving my sister's car for about 3 months last year from October to December. Christmas day, she came to pick it up and drove it all the way to Colorado. Now today April 20th 2015 I am still getting charged for her car. How does that happen?

I received a mailed notification that my account had a balance of zero. The account had not gone under $2,600.00 in the last 30 days. The battery is fine since tolls are still uploading onto the site. To be safe, I added $25.00 online and proceeded to try to find a live person to get to the bottom of the matter. The site is horrible. The phone menu does not give you a live customer service rep option.

Had to renew my tag and because of MDX to was not able to because they put a hold on my registration. Now, I have to come up with 779.00, which you don't have, to get my registration. They do not have any payment plan. No option for court. It's like pay it if too bad. When you call, they sound like a machine. Miami-Dade has become a fraud city.

After having experienced the frustration of dealing with the Toll by Plate program and reading about the many similar frustrations expressed by other Florida residents and visitors, I would encourage anyone who has had a negative experience and would like to see the Toll by Plate system changed to contact their Florida state representative and let them know that this issue is important.

I am so angry at Sunpass. I have been a customer for as long as Sunpass has been around and had always had a debit card attached to the account. In late 2011, I had to close the debit card due to fraud. Sunpass attempted to charge the card as usual and it failed. I called the same month, paid and replaced the card on file. In about February 2012, I got a bill from Sunpass for $4.00 and received a notice that I owed $4.00. I called Sunpass and they told me it originated from .45 left over from the previous year. For some reason, I had the impression the bill would be paid with the card I had just replaced.

I was recently in Florida for a work training event. I am from Nevada where we don't have pathetic tolls, so I was unprepared. I was in a rental car and paid a million dollar tolls. I just happened to have those dollars for some reason. I usually don't though. I was able to pay my way through. Then I hit a quarter toll. I had plenty of dollars but couldn't pay that quarter machine. In fact I had 1800 dollars in my wallet. WHO THE ** HAS QUARTERS ANYMORE???!!! You have got to be ** me. It isn't the 30's, morons. So, BEING DILIGENT, I CALL TO PAY MY ** BILL. I'm sorry there is no option for that. Your rental car receives the bill and will charge you between 15-30 dollar administration fee.

I live in Alabama and went to South Florida to take a 3 day cruise over the recent Thanksgiving holiday. I don't know the area so I used my GPS for guidance and did not deviate from that guidance. I paid the same exact tolls on the way down ($1.30, $3.80 and $15.40) as I did on the way back for a total of $41. In January, I received an invoice for $1.30 plus an additional $2.50 for "administrative fee's". Not knowing what this was about, I called them to find out. They claim the incident that triggered the invoice happened on November 29th at 12:28 PM in Golden Glades at an unmanned toll booth. I asked why then didn't I get 2 invoices since the GPS was my guide, and would of gone back the same way. They said, maybe they couldn't read the license plate the second time, or I would have gotten 2 invoices.

Unbelievable! I travel over to Miami to see my brother from Naples and WANT to pay for my toll at the time that I pass over...and nooooooo, you now have no option but to do a toll-by-plate BILL which comes to you weeks later and they charge you an administrative fee of $2.50 (that's not a late fee, an admin fee) added to your bill. Not to mention that you have to mail a check to them which costs .49 /stamp and NO and I am not paying it online so they can get to my debit account. Absolutely horrible how they treat tax-paying citizens. I'm not paying the $2.50 based on the principle of the issue. Come on FLORIDA!! Stop this!!

Florida turnpike authorities want you to buy transponder for 19.99$ or $4.99 and then call them to add money to your account minimum of $10. What a rip off. I moved from Texas and I have not seen anything like this in my life. People in Florida wants to rip you off all the time. Would never use SunPass.

I was on vacation in Florida for a week. Using my GPS, it guided me onto a toll road. No problem, I thought.. But the narrow one-way access road lead to a toll booth that gave me the choice of "exact change" or "SunPass." HUH!?!? With cars behind me, there was nowhere to go but forward through the booth. I cannot say what happens next... I was in a rental car. Did they have a SunPass? Do I get a bill? I paid by cash at the next toll booth, and asked the attendant there what to do. He had no clue. What sort of nonsense is this?

Short story... I have 2 cars under my name with sunpasses all hooked up to credit cards and I average pay them about 450.00 a month and have since I moved here 5 years ago. Now I could not register my vehicles and could not figure out why. Yesterday I got a notice my license was suspended. The tax collectors office gave me a number to call E pass - I thought they were the same company. Upon calling them, they informed me I owed them 300.00 bucks and could not register my cars without it. I told them that I had sun pass and that I paid all the tolls.

Unmanned toll roads - Hate it! Now I get charged a fee just so I can be sent a bill. Once people were removed from the process it should have become cheaper, not more costly. Rather pay right then and there, than get a bill several weeks later. Worse yet, if I allow someone to borrow my car I get the bill. Just another way to screw over Fl drivers and take jobs from its citizens.

I have sun pass in my car for many years. I always use the same expressway everyday. At the same time, they debit from my bank and still receive bills. It's impossible get in contact with a representative. Wait for 45, 50, or 1 hour and never get In contact.. The worse costumer service...

I reside in South Florida and I have an active SunPass account since 2002. In August 2014, we drove through Orlando while on vacation. I felt confident with the SunPass displayed on the windshield. Around the middle of September, I received an "unpaid toll notice" due by 9/30/2014 to avoid "Florida Statue section 316.1001 that places a registration hold on the offending vehicle". When I called SunPass, the attendee advised me to call Lee Way because I was told "their computer systems do not share information". The attendee at Lee Way could not find my unpaid toll notice to link my account with SunPass. Frustrated, I paid the first notice. The following month, I receive a second unpaid toll notice. Note that each notice includes $.50 fine per each transaction and document fee of $3.00. Needless to say, I am still disputing the charges, however, I cannot get a response from Lee Way. I refuse to pay for document and transaction fees that could have been paid with my SunPass account. Any suggestions?

I started a job that required me to pay a toll each way - $3.75 x2. SunPass' website clearly states that the bridge I am crossing (Garcon Point) would get a 50% discount at the beginning of the following month, provided that the toll is paid 30 times in one month. I met all (documented) requirements and no discount... Of course, I have called over and over, and the managers are cowards and won't pick up the phone. Instead, they have buffers handling their calls and frankly refuse to acknowledge any wrongdoing. It's a shame that a company given the contract to collect tolls for the state has such poor customer service!!!! I'm a pretty passive guy but this has been a pretty bad experience.

My car was used to commute to work in Tampa, using the suncoast parkway..In Oct of 2010..then Nov 2010. Then Dec....I didn't get my 1st bill until May.. By the time I received the bill it was considered a toll violation ..A dollar per toll violation was assess..that's about 9.00 a day for 20 days..in the first month. Then, November the same and so on..I got a bill 7 months later for the first month, the second and third month..The bill was 651.00..I called and ask them what was going on..They said I didn't pay in the 30 day period and so on..I replied I didn't even get my first bill until May 2011..They said too bad, pay or go to court..I eventually paid ..750.00 then they sent me another bill for over 2000.00 dollars..I called the state house and spoke to a "Diane" and she said there wasn't anything the state could do..so is a scam or what..It is affecting my livelihood and a total rip off.

I spent a couple of days in Miami and received a toll bill for 280.00. I couldn't believe the charges at the time but I paid them. 2 months later I start receiving toll fees for the same time period, so they are charging me twice. I look at the activity and I am being charged a fee approximately every 30 seconds I am on their road. How is it possible to have tolls that close to each other??? Now they want they to pay again for being on their roads and its 2 months later. Stay away from Florida unless you want to get bled dry in toll fees.

Borrowed a friend's vehicle to travel to Cape Coral area. I live in Lehigh acres. I am not too familiar with this 2 dollar toll on their bridge. I was in the wrong lane and upon realizing this, traffic too congested and could not cross over. I called immediately upon getting back home and informed my friend of the matter. Was informed to be looking for a ticket of a total charge of 5 dollars. This happened on July 31st, 2014. She received the ticket October 4... quite frankly we both had forgot of the matter. I guess that was the intention of Sunpass also.

My husband didn't have a SunPass in January but I did. The truck he was driving was in my name. We have a new highway that bills you for going thru from your car tag. My husband stopped to received a new SunPass in his name in February with the same truck same car tag and he asked if everything was clear. The attendee stated everything was paid and cleared. 10 months later we received a bill for 600 dollars and stating my license was going to be suspended.

I went to Miami for a football game and somehow got 3 situations which I never ran any tolls unless it was night and I didn't see it (which I doubt). But those 3 situations that was sent through the mail and I never received… turned into 1000 dollars and nobody will take responsibility for them. Miami court say it’s SUNPASS. SunPass just gives you the cold shoulder. After being all morning with this situation I finish off right where I started - still 1000 dollars for a toll violation!!!! And a suspended license AND they reported to my credit and 1 year later it’s the same run around owe and I HAVE EPASS. Is there anyone who can help come on clean drivers record and no tickets and I get suspended for tolls given through USPS. Sorry but I receive other peoples mail on a regular and find mail on top of the boxes, etc. and that’s my do or die way of getting it to me (not certified, or signature req.). I’m so upset.

So I used one of the new toll roads when traveling to Destin. The toll was $1.50 there and back, so $3.00 total. But then I get a Toll By Plate invoice for $5.50 in the mail. Well why $5.50? Because they add $2.50 administrative fee. Well guess what, I wanted to stop to pay my toll, but you don't offer that. So now I'm forced to pay an Administrative fee that's almost double the toll. Screw that and screw you! I'm not paying it! I'll send you $3.

I had to drive to Lutz, FL from St. Pete. Needed to take simulcast play. Road is under heavy construction. All toll booths were closed. I don't mind paying the toll but charging me $1.28 for $1.00 toll and then ADD ADDITIONAL $2.50 ADMINISTRATION FEE.

I traveled to Florida and used the turnpike to leave Florida. I do not even know what a sunpass is. A couple of years later I received a letter stating that I owe them 250 dollars because the One dollar was not paid. I paid all tolls on the turnpike so I did not even know what this meant. I tried to speak with someone there and they were very short and almost rude telling me that there was nothing I could do. They said they had mailed me several letters, but I had not received them. I will NOT pay $250 for traveling in a lane on a toll road I paid to travel on. I do not know what to do. Anyone with intelligent feedback, please help me.

I was a former employee at Sunpass/ FDOT/ FANEUIL AGENCY. When you call the Sunpass remember that they are a Small Call Center based on one Floor in Orlando, Florida. The employees sit in a very close proximity to each other. It is very difficult to concentrate because the noise level is at a constant very high. The agency or whomever they rent the property from rarely cleans the call center. They have had OSHA complaints about the unclean venting system. They do not have a clean cafeteria for plus 200 employees that work in very close confines on the second floor of a small building close to Sand Lake Road and Orange Blossom Trail.

I received a fine in the mail for $3.50 for an unpaid toll of $1.00. Every time that I go through a toll, I get a receipt. I will call the number on the fine tomorrow to see what they say. If I had accidentally went through the SunPass side, it would have been a larger fine. They won't raise the bar until you pay the toll, so I don't know how that this is possible.

In 2011 I became ill and became homeless after a hospital stay. I was placed in transitional housing in Naranja, Fl in July 2011. In August 2011 I rendered my SUV for repossession. Although I would take the train and the buses to Miami Gardens to my PO BOX, I never received any notice that I had unpaid tolls. And I shouldn't have because I had an active account with SunPass where they deducted $20 every time my account got to $5.00 and I had a transformer on my window. In September 2012 when I went with my son to be a 2nd driver on his insurance for his car, I was told by the Agent that my driver license had been suspended and that I had tickets and insurance cancellation.

I was also driving from Sarasota to Tampa, was looking for my exit. It was my first time ever in Tampa, already dark around 9 pm on a Saturday and all the sudden there was sign for Toll road. I had to take the first exit so basically I wasn't on the toll road for a mile. I was looking for where to pay for this service which I did not request, toll service, but there was nowhere to pay.

My complaint is about the increased rates for SunPass. How do they get away with it. Last night the cost was $10.50 at around 6:00PM to use the SunPass lane. I believe they are not acting in the best interests of the population of the Miami citizens but are 'sticking it to us' with the greed and need for more revenues. I have never understood how Miami Dade is able to collect revenues on an Interstate highway. I have at times been willing to pay up to $6.50 (that's my limit) but I draw the line at anything higher. Round trip at peak hours a person could spend anywhere from $15.00 to $18.00 a day to use the SunPass lane, plus a gallon of gas give or take, it could cost upwards of $20 a day to drive into downtown Miami. We are talking about $400 a month. Wow, can anyone do anything about this?

I am looking for people who have been victimized by SunPass. Apparently there is a class action suit. I am in process of getting more info from the attorney. I rec'd 2 SunPass toll violation (One was entrapment - I was physically prevented from changing lanes by lane dividers) in July 2012. Notice DID NOT come in the mail. First I ever heard of it was February 2013. DL was suspended. I could not pay online, could not get HUMAN on the phone. In March 2013 I ended up in hospital, had to have brain surgery July 2013.

I drove from Fort Myers to Tampa and used one of the automated toll by plate lanes. There aren't any non-automatic lanes nor any warning that if you use the system you'll be charged an administrative fee of $2.50. I called them and they told me that if I used the system I had to pay. I'm more than willing to pay for the toll but I refuse to pay $2.50 because some executive decided to save money by firing people and now I have to pay for their savings. I wonder if doing that (without a warning) is even legal.

The most aggravating non-human experience ever. Need a replacement transponder, after they sent an email. 3 800 numbers called, dropped SEVEN times. On hold an aggregate of 45 minutes. Never talked to a human, was dropped from the waiting list. No FAQs in my area. Completely disgusted, I am going back to piling quarters.

The automated phone system for checking balance, adding funds, etc. will disconnect callers on the weekend, stating that SunPass is closed and to use the website instead. This makes no sense, since the system is obviously intended to provide off-hours support to SunPass customers. For as long as I've been a SunPass customer, everything about their customer service has been horrendous. They should channel funds away from technology refreshes and instead build their customer services to be equal in quality.

Why is it that there is no way of knowing how much the express lane toll is before getting on it?? It is only approx. a 10-mile stretch that ranges from $.25 to normally $4.50 on my drive home, but rates are constantly changing. Who determines how much the toll will be? Why can't it be a constant rate??? At least you would know what to expect on a budget for a monthly (convenience) route. It is funny that you can take the Fla turnpike 100 miles in areas for the same price as a 10-mile ride. Isn't I-95 supposed to be a public non-toll roadway which is funded by state tax money?? Last but not least... At 5 pm on the Dolphins home game schedule, the toll suddenly jumps anywhere from $7 to $8!! And it is at a standstill... I wonder why??

About 6 years ago I had a Sun Pass account. Within the time frame, there was a glitch with the transponder or some small issue. I received a few violations due to "unpaid" toll. I called Sun Pass Customer Service and also the Clerk's office in my county. Basically I went before a judge and explained to the him what happened and he waived all of the charges and fees associated with the violation. I cancelled my account with Sun Pass just after that. Now 6 and 1/2 years later, I received a notice from a collection agency indicating that I owe over $6K with the county due to unpaid toll violations stemming back to 2007. After dealing with the clerk of the court and getting nowhere, I have been advised that I have to seek legal council with regard to the collection or deal with the collection agency. As I search for an attorney to help, I stumbled across this site and decided to let folks know that it may not be over with the county and Sun Pass!! If anyone knows an attorney or can recommend some legal advice - I am all ears.

I live on the West Coast of Florida and on very rare occasions, I go to the East coast. I pay my toll fees EVERY time. Today, as I was coming home, I was pulled over because my license was suspended WITHOUT notice due to unpaid fees from the toll booth. I pay and save receipts because of my business so I can get reimbursed. Now I have to fight to get my license back by paying heavy fines (I am sure). In the meantime, I cannot drive, my license was taken away on the spot and if I am found driving, it is a felony! ALL because of these lying crooks.

It's the worst company ever! They take money out of people's account like nothing. My bank statement has SunPass -$10.00 charged twice every other day!! with no ** explanation because I don't drive my car everyday!!!! I went on a trip out of town In an AIRPLANE! My car was parked. They charge me $10.00 3 times since I wasn't home and I couldn't make deposits. My account went overdrawn so those thieves took $30 plus the bank charged me $35 for each. They are abusing and stealing!!!! That computer is messed up!!! I'm gonna cancel the account right now. I'm tired of them. The worst thing is I live South in Miami and my only options are to take Turnpike or Palmetto which is the same ** there are those toll by plate. THE WORST HORRIFIC INVENTION EVER! I'll try to upload a picture of my bank statement! It's insane.

I had a SunPass in the past and I stopped using it because I had a problem with them. I wanted to give them another chance so I replenished my credit card on the 8th of Aug. As the weeks went by I contacted customer service through their e-mail to verify the ending date. I was very specific, does the month end on the 31st of Aug or does it go from 8 Aug to 8 Sept. I wanted to make sure I had my 30 trips in order to get the discount.

We recently went on a trip to the Keys and stopped at each toll booth and paid our tolls each time. Yet now that we are back in Ohio, we get an invoice saying we didn't pay at three toll booths and they added an administrative fee on to it. They make it look nice with a picture of your car going through the booth but they have cameras on every booth even the ones that you pay at. Wonder how much extra revenue they are building up by doing this.

SunPass will mess up your life even if you're NOT a SunPass user. I just received an "Unpaid Toll Violation" for going through a SunPass counter without paying, which is a lie. Now they want $3.50 for a $1.00 toll. I know it's not much, but it's about the principle here. I have never gone through a SunPass checkpoint. Why??? BECAUSE I DON'T HAVE SUNPASS!!! Why would I do that?? There's no way they could charge me for the toll so I would have to pay a fee for it. Isn't that kind of STUPID!!!

I had an account with SunPass since 2004. I just found out that I've been getting ripped off since 9/12. I made payments from my credit card and they have no record of it. I cancelled my account on 6/26/13. It just goes to show you how the state and SunPass can rip you off. My advice is to cancel your SunPass account as soon as possible.

When we renewed the LeeWay Bridge Pass program, something went wrong with the renewal but we were under the impression that it renewed for another year. But after about 2 or 3 months of going through the tolls, we got 1 notice from them saying we had 60 violations and had to pay 800 plus dollars to keep from going to court. We did not receive any notices or anything that said we had violations. They said they sent them in the mail, all 48 of them. We did not receive any except the one for 800 dollars. We complained; they said to check with the post office. There was no choice, so we paid a little reduced rate of 600 dollars. I thought that was it. About a year later, I got a notice from the DMV license suspension. I called and again, they said I had a violation and that they sent notices; I did not receive any. This time, they got me for 200 plus dollars - again, check with the post office. I'm afraid that in another 6 months, I will get another violation for more money.

I received 3 citations from SunPass over $150.00 each. I immediately called SunPass and notified them that I have an account with them. The lady replied that the tickets are from a time before my account was open. I then asked how come I just got this notice with a high price. She mentioned they sent invoices earlier, which I replied no one has sent anything and I was 100% sure of that because I am the only one with the key to my P.O. Box. Which brought another question, why are you sending me mail to my P.O. Box? She then says that is the address the DMV has or the address to my registration. I told her neither is true and I have my registration and driver’s license information to prove it.

I have gotten 2 notices for $1 charges that turn into citations overnight because somehow I either didn't see the first letter or it was lost in the mail. I gave it to my attorney to handle and called today to find out that I am now facing $300 for two violations when I had a Sunpass and there are plenty of charges to my checking account for that vehicle since that date. Now we have to go to court to deal with this? It is RIDICULOUS! Plus, apparently if MDX takes a picture of the plates, it may or may not get processed through Sunpass in which case, there is another citation involved on a different vehicle. Plus, I have had times when I got hit with a charge and literally the next day, I got charged again. How can that be? And it is my word against theirs.

I reside in Lee County and have a transponder with a prepaid acct. I made a trip to Pompano Beach on Monday and made a specific point of going into cash lanes so that my transponder would not be billed, but it still was! So I paid tolls twice. I was told by LeeWay in Ft. Myers that my transponder will still be charged even though I paid cash. So let me understand this, if someone doesn't pay, a violation is sent, but if you overpay, too bad, no reimbursement?! It's okay for the state of Florida to rip us off? How is this legal?!

I purchased a SunPass thinking that I'll save money over time because of their discounts for owning a SunPass. Wrong. I spent $80 last month on the SunPass and actually went over the bridge only few times. They keep saying that I am being charged because my SunPass isn't registering. If it's not registering, then why am I being auto charged and the light goes off when I go through and get charged for an image toll? I contacted an associate and a manager. They didn't know their ** from their thumbs. Rude and god awful service. I'm trashing my SunPass and just paying cash. They are nothing but a bunch of freaking robbers. I'm going to say it again... Do not buy a SunPass and if you already have one, trash it.

My credit card expired and SunPass was not able to charge the card for tolls. I contacted SunPass and updated the card information and asked them to reflect the information to the existing violations so that they don't get referred to the clerk of courts. They failed to do this and referred the two outstanding violations to the clerk of courts. Now the clerk of courts is charging me $150 per ticket. This is not my fault and SunPass should be held accountable for their mistake. SunPass says that once the violation goes to the clerk of courts, they can't reverse it. This mistake was theirs for not updating the account to reflect the new card information they were given. This is unacceptable and requires correction.

At the end of 2012, I received a bill from MDX that I owed approx $44 in tolls. When I went to pay them, I realized they are from 2009-2011. I called them & their excuse was that they had billed another person for the tolls, and were now 3 years later sending me the bills. I have a SunPass and have always had one. I always paid my bills. There was nothing they could do because they said I owed the money because it was my car in the image. When I logged in to just pay the $44, there were other charges on there for another $20+ that were from the same time period, but not yet "billed." I ended up paying roughly $65 in bills for tolls that I supposedly went through 2-3 years ago! This month, Feb 2013, I received yet another bill for $1.65 for tolls from 8/27/2011 & 9/28/2011! Both SunPass and MDX need to be investigated. This is ridiculous. A class action lawsuit needs to be filed against both companies.

Again, I received a letter stating that my driving privileges will be suspended for a toll violation. A lot of research and aggravating telephone calls, I finally found that I had $0.50 unpaid toll violation from the Leesburg Toll plaza (toll is $2.50). I found this really strange especially since I had e-pass and a credit card on file. That $0.50 toll is now going to cost me $250 and 3 hrs. of driving time. E-pass never makes mistakes, SunPass never makes mistakes, the state of Florida never makes mistakes. I canceled all accounts. I will either pay cash now and wait on a receipt even if they are out of paper. I will never sign up for another account and will avoid toll roads at all costs. I have been ripped off by Florida over my driving privileges for the last time.

While negotiating with Allstate Auto Insurance for lower rates, a rude interference accrued when I was told my license was suspended due to non-paid toll violations. Allstate stated they couldn't help me or negotiate because of this suspension. My husband is disabled, recovering from major surgery and now learning transportation for any doctor appointments or emergencies are blocked due to these claimed toll violations and suspension. Without proper notifications or proof of these accusations, a violation of due process has now been presented against me, damages accrued, and unaffordable out-of-pocket costs (monthly income of $1.278.00) just to seek justification, restoration, and redemption!

Back in April, I started receiving notices from SunPass for unpaid toll violations for a vehicle I do not own and a tag that is not mine. I called SunPass and told that there must be a mistake, that it is not me, my tag nor my vehicle. The lady at the call center said, "Thank you very much, we will make a note of it." A few weeks later, I started receiving notices for more unpaid toll violations. Again, I called the SunPass call center and a lady there said it must be an error, they will take care of it. A month later, I started to get uniform traffic citations for eluding and evading tolls. I could not believe it! I called the call center again and they said that apparently, the tag must be registered to my name and to go to the DMV office and find out.

I received a citation in the mail and the options were either to pay $27.00 for a missed toll or go to court. I had thought this had to do with an unmanned tollbooth in Hillsborough County, which was either pay by SunPass or pay by tag. I did not want to pay the $27.00 for this $1.00 toll so I elected to go to court. About 10 days later, I received a court notice in the mail but to my surprise, the court was being held in Miami (I live in Tampa). I first contacted the court and they told me to contact SunPass. When I contacted SunPass, I found out it was for a toll in Miami, not Hillsborough County. SunPass said they sent me two notifications to pay the toll by mail (which they didn't, I never received any notification from them). They said they sent it twice.

SunPass will ruin your life! I have no tickets and have a clean driving record. I own a transponder and pay my SunPass tolls. SunPass has been sending me violations that someone is committing with a license plate number that was registered in my name years ago. I have faxed and provided proof that it is not me and I've gone to the DMV to make sure the tag is officially listed at lost. SunPass does not care. They have my name and now they are trying to get my license suspended because I refuse to pay violations that I have nothing to do with. SunPass say there is nothing they can do.

I recently received a bill for $288.50, for 4 dates of service. When I finally got in contact with SunPass to inquire about the outrageous bill of 4 dates of service, I was told that the bill was sent registered mail, that I signed for it, and that it was for dates of service up to March 2012. The tracking number he insisted that was mine was in fact for a distant zip code in Florida. When I requested that the detailed bill be re-sent to me, the supervisor refused. As he was trying to "reduce the bill" and told me administration fees would be waived, he came up with a different dollar amount. In fact, by the end of the conversation, I was given 4 different amounts as to what would square my account off. I at that point refused to provide my credit card and stated I would send a check, to which he added more fees and provided yet another dollar amount.

As of today, I'm getting rid of SunPass in my trucks and going back to keeping a little cash on hand in each truck for tolls and emergencies. I got these for the convenience but instead it turned into a nightmare. I just received a notice my driver's license is due to be suspended on August 18th. Luckily, I received the letter and took action but the single ticket to Santa Rosa County was over $160 and I found there were many more coming up had I not caught them in time. Since I don't drive the trucks, I had no idea any of this was going prior to a week ago or that there were any problems with the transponders.

Warning to all who have/use SunPass: If your transponder malfunctions, you get an updated credit card and it fails to update your account plus many other situations that could potentially place your license up for suspension. Note that one infraction of failing to pay toll (intentional or not) subjects you to 3 points on your license. This adds up quick when you don't know your "transponder was not placed in the foil bag," even though it is hidden in your console and you choose to pay cash. You will still trigger the auto toll, and it will send you a citation well over the normal price you already paid. And no receipt, no credit.

I securely placed my transponder from view so it would not be registered, due to the fact that it was below the cost of the toll. I have not used it for months and come to find out I have a past due bill. This company is actually trying to collect twice for something it collected already. Now they are saying that the only way to prove it is with receipts.

I moved from the state of Florida in December of 2007. I received a bill in my mail in September of 2011 from SunPass, when I called I was told the Sunpass was last used in July of 2011. I tried to explain that I have not lived in Florida since 12/2007 and the customer service rep was rude and simply wouldn't listen. I suggested that they use the cameras they have to check the car and tag to see who the real person was, but she just kept repeating the bill was my responsibility. I refuse to pay for something I know is not mine.

I have a Sunpass. I went to a cash toll, because I wasn't sure if I had enough money on the transmitter to go through the express lane, so I paid the toll guy in cash. The toll guy didn't have a receipt to give me due to being out of paper. A few months later, I get a collection bill in the mail saying I owe 12 dollars, when in fact I should still have 6 dollars on my transmitter. So I called up, spoke with a customer service rep and the supervisor. They said I have to pay it. They informed me that I should have taken the battery out of the Sunpass, or put it into a plastic metal bag. So therefore, I am double charged for the same toll, because when I went through the cash lane, the arm bar didn't rise, so therefore in order for me to pass through it, I had to pay the toll, but because my transmitter was in my glove compartment box, it still picked up the signal.

I was charged thousands of dollars in fines from the state of Florida due to "not paying tolls" when all along I had a Sunpass since 2006, which had a balance and is automatically refurbished when the balance is below $10.00. Sunpass has refused to assist in any way whatsoever. Many correspondences were sent and received regarding this situation.

trying to pay late balane 23.00. Sunpass said tocall the collection dept. I called 5 times all last week. recording says leave acc. #,name and phone #. I did to no avail. There is a time limit of 6-18-08 and a 1.00 problem turns to 168.00. this is racketeering at its best.