Ferrellgas Reviews

My experience with Ferrellgas has been horrible. They demand prepay after they run a credit check, force you to hand over hundreds of dollars before they will even put in an order for anything, then it takes weeks for delivery. In my case, they lied & lied again. Didn't show up on the day they told me they would, do not return phone calls, refuse to let you speak to a supervisor and while they have your $600 for weeks, and you & your children are freezing waiting for them to show up. This is my first experience with propane. I don't use my furnace much as I am on a very limited income, disabled. I supplement with a wood burning fireplace.

Had gas delivered a couple of hours ago. The driver said he didn't know how to light pilot light. The person who knew how was sick. I FINALLY got a phone number to call the company. She said they were busy and perhaps they could get someone here on the 16th. I have been out of gas for the past 4 days. No showers, no heat. Since the company moved to LA. our customer service has gone to the dogs. This will be my last time to call ferrellgas and certainly be sure to let my friends know about!!!! Still don't know if gas is leaking or not!

I normally heat with wood boiler but I didn't have any wood this year so decided to go with propane. I have had a Ferrell gas tank here since 2009 for my water heater & range. I live in Northern MN. The temp outside right now is -9 without the wind chill. I had 200 gallons delivered a month ago but did not realize that it would go so fast. I ran out in the night. My house is freezing & I called @ 0830 for a delivery. I understand that they have to charge an emergency delivery fee. They told me it would be $199 emergency fee plus $30 for a pressure tank fee. I had no choice but to pay the extra $229 to be delivered today. It is 1:42 pm & I still have no heat. They said maybe by 5 or 6.

My neighbor uses Ferrellgas, and has nothing but problems since she switched to them. As a concerned neighbor, I check on Betty who is an elderly widow. I found out that she had been without heat for a couple days and she called Ferrellgas. They told her it would be anywhere from 1 to 7 days. I then called them on her behalf and told them her plight. They were very discourteous and unhelpful. She said: "All that I can do is tell the dispatcher." I asked if she had any idea when her delivery might be? She said, "I have no idea." Really??? It is an emergency and they had no idea. Time to change companies.

I have used Ferrellgas for over 20 years. Over the past 6 years, their customer service has been horrible. I ordered propane on Nov 11; today I am still waiting for a fill. I was told that my tank would be filled by Nov 21. I called and they were to call me back as to why it wasn't taken care of ~ no phone call back. I called again today to learn my dog was untied so I didn't get propane and I won't get it today either (it will be 20 degrees this weekend and I am almost out). I have to be put back on the schedule. I have had this problem in the past with them and had placed on my account to call 24 hours ahead of time so I can tie up the dog. Now this dog has no problems with the mailman, UPS, FedEx or any other person coming to my house. Apparently he just hates Ferrellgas. Actually they had a driver, Bruce, who delivered all the time without any dog issues. When he left, problems began. Customer service told me the driver can't call because he gets his run in the morning - well someone, somewhere has access to the schedule before that but perhaps they have no access to a phone.

By law, if there is a child under the age of 18 in the home, they cannot refuse service. Remind them of this for future reference. Contact legal aid or an attorney if you have to and they will tell you the same thing. Regardless of not paying the bill, they cannot cut off service, refuse service, etc when there are extreme temps and it is your heat source. I had to prepay for my gas. I was also told that it would be a soft inquiry on my credit, and it wasn't. Then was told they would call the morning of to confirm a time of delivery and didn't. When I called to ask about it I was told they don't do that. When this gas is gone, I'm going to be looking into another company. Hopefully I can find one.

My mother passed away 3 years ago and had a tank rented from Ferrellgas. We called and told them that our mother had passed and asked what we would need to do about the service. In the beginning we thought that the tank was bought by my mother some time before she passed away. We found out, according to them the tank was rented because the tank that she owned had a leak in it. After we verified this, we started paying the annual tank rental. Well, last month the company removed the tank without notifying us that they were going to do so. The rental was paid for the year and there was still gas in the tank.

When my father-in-law passed away, he left everything on his farm to my wife... That includes the propane tank he purchased from DeLaughter Gas co. in Sparkman, AR. He bought it on a rent-to-own contract. That was over 50 years ago! Then shortly before he died, Ferrell bought the company out and and started charging him over $50 rent. He told them the tank was his but Ferrell claimed the records were all burned in a fire! He's been dead over 3 years now, and the tank is behind my posted fence. It has 75% gas in it, and a guy claiming to be from Farrell left a handwritten note telling me to open the gate so he can get the tank. There's no way he can get to it without damaging my property! Ferrell hasn't shown me any title to the tank, nor have they offered up a reasonable deal to get the tank and gas. What are my legal rights here?

Well, last Nov. 2012 I filled my tank, then 2 weeks later again? I said I was not using that much gas and there must be a problem leak? My house is only 850 sq. ft. and I close off all the bedrooms so there is just the hall and living room to get heat. I would use the wall heater an hour in the AM and a couple hrs. in the PM. I am on widow's benefits so money is tight. Well I got many excuses, if the tank is not full the gas goes faster, maybe I am really using more, perhaps it's my water heater, etc. Then in Dec and Jan 2 more double fills. I was then broke and have a bill of almost 900.00? My total was almost 2,000. I called them and begged for a gas leak check.

I had a similar experience as Mary in Ambridge. I got screwed by them before and wasn't playing any games this time. I had a score to settle. After trying to deal with their crap, I said it had to be gone in a week because the property was being sold. I never said I already bought the place or gave my name, just that I was at this address... Needless to say, they gave me the song and dance about charging to remove it, and the account at the address was closed so they needed a credit card to prepay for removal. I said, “No way. It's your junk, get it or I would have it dragged to the side of the road.” They said I couldn't, and I said it would be there on Friday evening when I leave the place. They never came by Friday, SO... I sold the tank to an old friend, who moved it to their camp and they said they were going to "retag" the tank somehow with a new serial number. My thought is the tank is gone. Let them call a cop and prove where it went. Just like calling someone who will haul it away for scrap.

We bought the property next door to us and had another propane supplier contracted. I telephoned Ferrellgas of Warren, PA to come and remove their empty tank. I have since called 4 more times and it is still sitting there. I have told them that I will be calling a salvage man to scrap the tank and all their gauges. I was told I can't. I have no account with them and I told them that they are trespassing by not removing their tank. I was told that they would get on it... Well, that was two weeks ago and it is still there (June 27, 2013).

When my wife and I moved from Dahlonega, GA, we left excess gas in our propane tank. Ferrellgas gave us a credit for the gas, but deducted almost $90 from the refund as a charge for "removing the tank." Months later, I drove by the old house and saw that the tank was still there, even though we paid to have it "removed." A month or so later, I received a bill from them for "equipment rental." When I questioned the bill, the charge was removed, but their explanation for billing me for removing the tank when they did not do so was, "DOT will not let us move the tank when there is gas still in it."

I rented a house that had a Ferrellgas tank. I had it filled once but was unhappy with how they treated a leak at my neighbor's house denying that there was a problem. My neighbor had Thomas Gas come check it out and, sure enough, there were two major leaks that could have gotten someone killed. I switched service but when I did, they informed me of the Master Agreement and they were going to charge me to pick up the tank. To Ferrellgas, it doesn't matter that I didn't know about that charge or a bunch of other charges they can hit you with. It was enough that I accepted gas into the tank. Well, Ferrellgas, we will see you in court if need be!

I ran my heater for 23 days, 4 hours a day. I have a 120 gal tank. They have faulty tank, regulator or they didn't fill my tank up when they installed it. The gauge still has the same reading after 23 days. I told them I thought I had a heater problem so I had it replaced. Then I come to find out it had to be from the tank. That tech told me he thinks it's out of gas. I called Ferrell and told them. She said, "Well, if we can't find anything, we will charge you." I just want them to check their own equipment out. I shouldn't have to pay anything. How am I supposed to know if they ripped me off and didn't fill the tank up if the gauge is bad? Dissatisfied with service.

I am on automatic fill for gas delivery. My bills are always paid on time and up to date. Ferrell Gas short filled my tanks and would not deliver more gas when I was nearly out. I called at least 4 times over a week requesting a delivery. I was assured that I would get gas. They lied to me repeatedly and never did show up, leaving me with not enough gas to get through a cold weekend. I had the same problem with them last year. They told me to add another tank last year which I did. So what do they do? They short fill the tanks, so what was the point? I am waiting now for another emergency fill. I am supposed to talk to a customer rep on Monday. I don't expect much to happen based on last year's experience.

I have been a customer of Ferrellgas for about 15 years. I have never been late or not paid my bill for all those years. Last year, I lost my job and have been unemployed. I had about a $900 bill with them. I was set up on a payment plan. I was paying about $250 a month. Come this past November, when no one was home, a Ferrellgas employee came out to the house and shut off our tank. No note was left informing us of this. I came home to discover no heat. I was on the phone for about 3 hours trying to straighten this up.

I ordered gas from Ferrellgas in Liberty, MO when the market price was $1.58-$1.69 a gallon depending on who you ordered it from. I had a first time fill of $1.449 on 10/22/2012 and had the second fill on 01/11/2013 for $2.109 a gallon because I had a 150-gallon tank. When I called and asked how the hell gas went up .65 cents a gallon, I was told it was because I had a small tank. I asked where in writing it states that, and no one can answer or show me that in writing. I had to wait a week and a half for delivery, and I know that is because they were going to wait until they were in the area. That is fine. But to then charge me that much of an increase is **! I will never do business with those people again and cannot wait till this tank is empty so they can shove it! Go MFA!

I ordered propane on Jan. 3rd. After four phone calls and several "we will definitely be there today" lies, they finally delivered my propane 12 days later on the 15th. I have four children in this house and their customer service people did not seem to care when I told them this. We rely on the propane to be there and by the time they finally delivered, the tank had run out and had been out for a few days. This made for a horrible and trying time in our house. Did Ferrell gas care? Nope. I own my tank and had paid for the gas in advance. There was no reason for the delivery to have taken this long. I don't care how busy they may be this time of year, but 12 days to deliver gas? No one is that busy, especially in these economic times.

On 2/20/2012, I terminated service and my customer agreement with Ferrellgas due to unsatisfactory service (failure to make a delivery when they said they would and when I was almost entirely out of gas). I requested that they pick up their propane tank at that time. According to their employee, their computer system had a ticket on the 21st to pick up the propane tank as soon as possible. Around the first of March 2012, the tank had not been picked up and I received a letter from Ferrellgas stating that I would be charged for tank rental for the coming year (as I recall, starting after 2/20/2012) (!), which was not acceptable to me since I already had another propane supplier. On 3/2/2012, I called their customer service number and advised them of this. Since the tank had been moved to my front yard for them to easily pick up, and I was not using it, I also advised them that they would be charged for storage of the tank on my property, in the hopes that this would encourage them to pick it up sooner.

I live in a trailer park and have used Ferrellgas since I have lived there (16 years). I have two 50-gallon cylinder tanks that were listed in my account as keep full. Well, last week, I completely ran out of propane. I called the company (on a weekend) and spoke to the service office, a very nice lady. She said she would have someone come over on Monday to give me full tanks. On Monday, I waited until noon then called the local office and explained what happened, but she had no knowledge or message that I had called the 800 number on the weekend and that someone was to come over and exchange the tanks. So she said, "I'll see what is going on and call you back." She called back about 20 minutes later and said, "We no longer do the cylinder exchange any longer." I said, "Thanks for letting me know sooner instead of waiting until I ran out of propane." Of course, she said she was sorry, but that didn't help my situation.

I reported a propane gas leak at my home at 7:08 in the morning on Tuesday, October 16. It took them over two hours to show up. Here's a short version of what happened: I was leaving the house at 7 am and was overwhelmed with the smell of propane when I walked out my front door. I immediately came back inside to get the phone and told my husband to get dressed as I was certain we would have to evacuate. I called Ferrellgas and was told to close the doors and windows and stay inside, that a driver would be there. I asked how long, and she said it would be this morning before noon. I was quite taken aback by that timeline, but I did as I was told and brought my dogs up to the back deck as well. While waiting for them to arrive, I kept going out to check on my dogs and the smell was getting less and less.

I purchased a house in April 2011. I did not move into the house until May 2012. There was a propane tank with gas in it. Basically, I purchased the gas when I purchased the house; I thought. When I finally contacted the company because of a gas leak, this was when I was informed that there is a $50 yearly rental fee. I decided to have the tank removed from my property. There is approximately 150 gallons of gas in the tank. Ferrellgas informed me that I would not get reimbursed for the gas because I did not pay for it. When I informed them that the gas came with the house, they then informed me that they were going to keep the gas in lieu of the $75 fee to remove the tank. I never signed a contract with Ferrellgas, plus they cannot tell me the last time gas was delivered to this address so they were going to dispose of the gas, not resale it. Is this protocol? Do they think me stupid?

I have had Ferrellgas for five years now, since I bought my house in the country. I filled my 500 gal tank when I moved in. Since then, I topped it off two years ago. I am a single dad living pay check to pay check. To help pay my bills, I use wood as a primary heating source. So I try to use very little propane to save money. Ferrellgas called me and left me a very rude message if I have checked my tank because I haven't bought any propane in two years. I called them back and explained my situation to the lady and said I'm still good at 55%.

I was a customer of Ferrellgas in 2010 through March 2011. That's when the contract ended. I own my own tank, so I called around in September 2011 to price shop. Suburban gave a better price, so I told Ferrell by telephone I was going with Suburban and no longer using Ferrell. They said they would match Suburban's price, but I told them I already signed a contract with Suburban and that I was staying with Suburban.

The gauge on their tank was faulty and read 15%. However, the tank was empty. We called for delivery and were told it would take 5 days. They did come sooner, but we had disconnected the tank from the house. They would not reconnect if we’re not home and we were told we would have to pay $50 for leak meter (obviously disconnected) and $149 for complete check within the house. We moved their tank to the middle of the field for easy pickup and it was never hooked up. Now that it has been picked up, they have refunded us but keep more than $100 stating we used 20 gallons. Obviously, their tank and the gauges are defective. We never used any of the tanks. I got poor customer service twice since being their customer. Never again.

In late November 2011, I contacted Ferrellgas to set up an account and bring me a 250-gallon tank. The lady, Kim, told me if I do the keep full program they would lock me into a $2.50 price until spring. So she ran my credit, stated everything was good and my tank was delivered. When the delivery guy came to fill it up, he stated he put 60% in but had run out of propane. However, he said he would be back with the rest and would paint my tank. To my knowledge, he never returned. And I soon received a bill for almost $600.00, which to my calculations I was charged $3.50 per gallon and not the $2.50 price I was told.

I contracted with Ferrellgas and locked in at $1.98 a gallon last year. After running empty, I switched to the "keep me full" plan. At that time I was told I was still locked in until spring, they then promptly started charging me the market rate for gas. I advised them several times that I could smell gas at the tank every time I checked it, but they said, “That is normal.”

My balance was zero. I was to be checked upon twice a year, to see if I needed gas. One night (26 degrees and falling), as I went to make dinner, my pilot light on the stove wouldn't light. My blower on the heater was running longer than usual, but I was tired, and needed to start dinner. All of a sudden, I said "oh don't tell me my gas is out". I went outside to see the tank on empty. I called them to ask why this happened, and I needed someone out right away to put some gas in my tank, as it was going to be freezing later, and I needed heat. After talking with the answering service 5 times, and getting put on hold, or promising someone would call me back, I was freaking to think I was not going to have any heat. To my surprise, the truck pulled up, and I almost was going to kiss his feet.

The 1st of January 2012 I called Ferrellgas to order a tank and gas for my daughter. An employee took the order. She said they would bring a 250 gal tank on 1/5/12 (Thur.) and fill it on 1/6/12 (Fri.) and someone would need to be there. No problem as my daughter and her child were going to be moving in on the 6th. That evening, there is still no tank or gas.

After years of being hypnotized into being green, I decided to junk my old 61% efficient oil burner. I went with a top of the line propane burner. Naturally I went online and started to research propane dealers. Ferrell Gas was the lesser of the evils with the amount of complaints; their price was not too bad either at $2.72 per gallon. My first fill up on a 200 g system was approx. 600 bucks. However, 2 months later my tanks dried up. They came out refilled at $4.04 a gallon; my bill was another 800 bucks! Two weeks later, today, they came out again and added 89 gallons--that’s another 375! First of all they are charging more than oil's going rate. This was the reason why I changed to propane in the first place; it has been historically cheaper than oil.

We used Basin Propane for several years without any problems until Ferrellgas came along and bought them out. We are on what they call "Keep us Full status." We called to inform Ferrellgas that our propane tank was below 10% and Thanksgiving was four days away. The customer service rep set us up to be filled by that Wednesday. They didn't show until 7 pm Friday night.

Ferrellgas set the tank and filled it with gas. We paid with a western Union Money order in the amount of $912.25. They cashed the money order and never posted to our account. Now they are going to cut off gas. We have faxed all receipts to Angie ** and Mark **. They keep saying that we have not faxed these to them but we have the records. Their route driver has even looked and taken copies with him and talked to these people and told them it has been paid. You want a rating? Sorry, but it will not go that low.

At least, the office personnel tried to be helpful but overall Ferrellgas could care less if you've been out of gas for a week in 27 degree weather and have a 90-year old woman who is freezing, which I mentioned to Ferrell before. Can they not make any exceptions? My bill was paid in full but the *** policy is you get propane within seven days or so. I called a number of times to find out where the gas was but I was told it would be seven days. We couldn't wait any longer. We got another gas company to bring a tank and fill it within 12 hours but poor 90-year old mom isn't feeling well now. Thanks, Ferrellgas!

I stopped service the end of June 2011 and requested the 250-gallon Propane be picked up. In mid September, a lone older gentleman came to load up the tank but because it was 20% full and had to be hoisted up a small hill, he could not handle it. He told me that he would try to get back in 2 weeks with another man and get the tank out for us. Especially since I'd mentioned that my husband needed to build a shed for our number 100 tank to keep it out of the weather! That was the last I heard from anyone until I called in mid November and I was told that someone would be out shortly!

I ordered propane online. They called me back with a total amount due for delivery. As usual they couldn't tell me when delivery would be made and stated 1-7 days. The total amount was prepaid. It has been over two weeks and no delivery. I called their office in Reno, NV on two occasions only to be transferred to a delivery person who never returned my calls. I was hung up on twice by office staff. Finally, I called their office in Nevada City, CA to talk to a Region Manager. He was already gone for the day but was told by a person that really didn't care that Ferrell gas had red-flagged accounts for people in my area on 12/14/11, stating they would no longer be delivering gas and refunds were going to be made. There were no courtesy calls made to the customers. Not once did they say anything about this when I placed my order, when they accepted my payment or during my calls to their office.

I had to pay $100 for an emergency refill. I had to call to get Ferrellgas delivered. They said they would refund $100. They take out money online, then want to send a check. When I talked to a local company, they said they will call me. They do not callback. They don't deliver like they should. They don't care. No problem if I did my job like, people can get hurt or worse, as I am a welder.

Ferrellgas will fee you to death. (beware) If your propane tank (leased tank) is leaking, they will charge you a $95.00 fee to come check their own equipment. Anyone thinking about Ferrellgas better go a different route.

Ferrell Gas promises Grandmas cookies and warm toes. They promise reliability and peace of mind. They also promise fresh air. I suspect the fresh air comes from the tank not being filled on time. We called Ferrell Gas on Monday, November 14, 2011. We were told, "No problem, someone will be there by Thursday.” Thursday came and went. We waited until Monday, November 21, 2011 to call again to ask when delivery would be and they said before Thanksgiving. Here it is, 7:21 pm Wednesday, November 23, 2011, the day before Thanksgiving.

This isn't a complaint against this company; it is a complaint against all Propane dealers. I have had several Propane dealers over the last 40 years or so and I read the same complaints filed against all of these - well crooks. Sadly that is the proper term for these dealers, as a whole the billing practices of all of the supply companies is atrocious to say the least. The Propane industry is the least regulated business in this country, and these companies use this fact to their advantage.

I telephoned Ferrellgas on 9/8/11 to schedule a propane delivery. I was informed that they could no longer deliver the 100 gallons that I normally order. Michelle at Ferrellgas stated that I would have to purchase 125 gallons. I explained that the 100 gallons was delivered in the past because of my fixed income. I receive disability each month. Michelle then stated that this would be the last time they would deliver 100 gallons, and the delivery would be made between 9/9/11 and 9/16/11. I informed Michelle that there was 3% in the tank. I paid the $257.97 with my bank card.

Gas prices are higher than area suppliers, condescending/rude office workers.

We've been customers of Ferrellgas for six years, and have never been satisfied by their service. We live in a homeowner association that mainly uses this service throughout the community. Today, I was so frustrated with the cavalier attitude that I have always received when I call for a fill. We are a COD customer, and only call when we run out. Now, we have to pay not only the annual tank rental cost (which went up again) worth $59 and the delivery cost of $19.98, but also a check tank fee of $29.99. This is all on top of the ever increasing price of propane (which is at an all-time high for us).

This story is a continued story for the past year. My tank is empty (120 gal). Trying to get gas has been very difficult dealing with the Bend, Oregon office. I have been treated very badly and hung up on more than once. Every year I have to call and tell them that the rental fee is wrong on my bill. I asked if they could bring me 50 gallons and they said yes but the price was unbelievably high so I declined to accept this price.

I have called three times in 10 days to have my propane tank refilled. I explained that we are senior citizens and my husband and I have rheumatoid arthritis. The temperature outside is 24 degrees. They said that they would not deliver on a snow-covered driveway, so I paid $100 to have my driveway cleared--still, no propane. I called again and was told that I would have to pay Ferrel gas $150 extra before they can come out.

We signed a contract with them in September and have yet to get our gas filled. It is now January and pretty soon, I won't need it. Every time I talk to them, they tell me 7 to 9 days. My husband had everything ready for them, including the lines. All they had to do was hook up the gas. They charged up $497.00 to do that.

I have the agreement with this company to fill my tank on "will call" only. With my tank still at 60%, they decided to fill it without my authorization--the amount to top off was approximately $189.00. I use this as a second home and the usage would be at a minimum; thus, the "will call" only type of service. They expect payment in 30 days and in 30 days, it is not in my budget to pay this. Again, this is why I arranged the "will call" only method of service. I understand that this is going on with other customers and believe that just because they are one of the only providers of this service in the area, they can do whatever they want whenever they want. I don't have a problem paying this as it was tentatively scheduled to top off in May or June of 2011.

Work order placed early Aug 2010 for residential propane tank removal. It is Oct 4, 2010 and the tank has not been removed. Frank (Gen Mgr), called me today and said, "Why should I try to please you? You have already fired us. We have done nothing wrong. I have no trucks." When I questioned if he was providing service to new customers and new tanks, he couldn't answer. For the past two months, I have heard multiple false promises for pick up and excuses. The bottom line - two plus months for a pick up work order to be processed. Do you consider that to be reasonable? Frank does.

The work order was placed early of Aug. 2010 for a residential propane tank removal. It is Oct 4, 2010 and the tank has not been removed. Frank, the general manager, called me today and said, "Why should I try to please you? You have already fired us. We have done nothing wrong. I have no trucks". When I questioned if he was providing service to new customers and new tanks, he couldn't answer. For the past two months I have heard multiple false promises for pick up and excuses. The bottom line is it takes two plus months for a pick up work order to be processed. Do you consider that to be reasonable? Frank does. I am without the refund for the residual propane and I am fearful that the truck will leave ruts in my lawn. For weeks after my work order was placed, the lawn was hard and drier. Now with heavy rains and leaves falling, I am very concerned that when a truck eventually does arrive, it will cause significant damage and I will have additional claims against Ferrellgas.

I contacted my former home propane supplier, Ferrellgas, about a bill for $75 for picking up their tank! I informed them that nowhere in the contracts I signed was anything stating that there would be such a charge. They stated that it was in the "Master Agreement". I stated that I never received such an agreement. I asked if they have my signature that I received such an agreement. They stated that they don't have customers sign that they received a "Master Agreement". They stated that they would send (after the fact) a "Master Agreement", but the fee would not be removed. I asked for someone else that I could talk to about removing this charge. They said there was no one else I could talk to.

Ferrellgas has agreed to pick up the tank at no charge. Pump out tank was also at no charge and they will refund me at the price I paid for the contents. This is still a good deal for Ferrellgas as they are paying me $1.599 a gallon and who knows what they can resell it at. This sounds like a win/ win for everyone except the next guy who buys my propane, but I guess that is just business. The pick up has taken place and the technician who picked it up was very pleasant to deal with. I have been assured I will receive my payment in a very timely manner.

Ever year, I have to argue with Ferrellgas about the price of their product. In the past, we have been able to come to a deal but it is like pulling teeth. Well this year, we could just not make a deal so I switched providers. The new provider is sixty cents a gallon cheaper and they have a much more customer friendly attitude. Well, here is the problem. I would like Ferrellgas to come and pick up their 31-year old tank that is 60% full. I was told they will buy back the fuel at last year's price, but I have to pay one $180.00 "pump out" charge. Yeah, right. Well let's look at it like this. They charge me $180.00 to pump out fuel that they are paying $1.599 for, put it back into inventory and turn around and resell it for $2.599. Let's see, 60% of a 500 gallon tank is 300 gallons. They make a buck a gallon plus the $180.00 I paid, sounds like a pretty good profit to me.

With the understanding that prices have gone up in the past for petroleum products, the increase for propane has been very much out of line, considering that the commodities exchange price has remained under $1 per gallon. I am being billed in excess of $4 per gallon and I doubt that I'm alone. Some years back, BP had cornered the market on propane and doubled the price.

I have not spoken to this person, however, I did receive a letter from her, threatening to send my account to collections for ignoring it. I have been trying for several months to resolve the problem. When I have been lucky enough to actually speak to a person, everything I have been told or promised seems to magically disappear from their records. They are trying to charge me $847.96, which I will never pay. They lied about the cost of the fuel, when I found out how much I was charged, I located another company, got a new propane tank and fuel. I told Ferrellgas they could pick up their tank with the gas in it. We did not use any of it. It took 3 months to finally get them to pick it up.

In addition to an annual rental charge for tanks, Ferrellgas has charged me a low-usage fee (equal to 40% of a tank fill), for not filling the tank for a year. This is a charge for which no goods or services are being exchanged, and therefore should be illegal. They will not waive the charge, unless the tank is filled, even though a fill is not needed. I had to pay a low-usage fee of $49.

Since I have to re-explain, I’m keeping it short: above Ferrellgas overcharged elders on fixed income in the Meadview Area. Need corrections made before paying my bill and wanted them informed of charging $3.99 a gal when the going rate is $3.19. I’ve had corrections needed every time delivery is made. Who knows how long if I hadn't stepped in to make complaint? I’m going elsewhere to do business but I wanted to shame them for their misconduct.

On 3/2/10, Ferrellgas came to deliver 200 gallons of propane. My 500 gallon tank was down to 1%. I heard the truck came and went out afterwards to check the amount in the tank. It should have been 41% - it was less than 40%, more like 36% or less. I think I was shorted at least 20 gallons. On 3/3, at 9pm, I re-lit my pilot lights for the hot water heater and water boiler. From 3/3 to 3/5 at 9am, I checked the propane level again and it was at 35%. According to Ferrellgas, they had put 200 gallons in my tank. I must have used 30 gallons of propane (6% of 500) to run my pilots for 36 hours!

Price quoted was $2.65 per gal and price when I received my bill is $3.049 per gal @ 210.2 gal, this is an overcharge of $84 dollars. I contacted that office and Jane told me that she has no control over what price the computer generates and shows a note on the account that Patty did speak to me, and said she would transfer my call to Patty and to leave a message and she would get back to me. I’m still waiting.

I live in Bismarck ND. Right now the temperature is almost 0 at night. My wife and 19-month-old daughter and 5-month-old son are at home alone while I am at work. I work for 28 days at a time out of state. Any way Shelly emailed me on Saturday, February 6th 2010 telling me they ran out of propane in the middle of the night and the house was down to 45 degrees. She called Ferrell Gas to come fill our tank since that is who we have been using. When we bought the house on 2008 I contracted gas with them for a year.

I have been an excellent FerrellGas customer for over eight years, however, I cannot get on keepfill status. I ran out of LP on Monday Jan 25, 2010 and called them around 9:00AM. My account had a $500.00 credit. I did not want to pay the $150.00 fee for 24 hour delivery because I felt they could deliver in a timely manner (one to two days). I called Tuesday morning to find out if I had been scheduled for deliver and was told I was scheduled for Wednesday delivery. It was 41 degrees in my living room.

Basically, it's the same non-caring attitude and a complete know-it-all. I quit using Ferrellgas several years ago because of their high prices. They prided themselves on being the price leader and they were more expensive than any of the competition. Propane as a commodity is the same from all companies. The only difference is the price and their service. In the past, this has been the problem as they had the highest prices and had poor service.

We have been paying $4.09 for each gallon of natural gas up until I made a simple phone call to Jupiter Ferrelgas Co. in Jupiter and originally spoke to Kita who referred me to Kim who referred me to Pat on 3/12/09 and Pat lowered our rate to $3.59 per gallon. I told Pat I am livid having paid $4.09 all this time and felt she could do better. I also told her I am prepared to call News Channel 5 because this appeared to me to be considered price gouging, having paid this much up until I made a phone call to complain. Well, then Pat says I should talk to Debbie, the manager, at their Stuart office and that she can better assist me.

report that i have never lived at or even had a mailing address at. i know the places. one address is my daughters and the other two are or were people i knew lived their. i think this is brining down my credit score as i was just refused credit.fe

I have been a customer of Ferrellgas for about 10 years. I recently received a bill for "tank rent" in the amount of $52.00. I called my local office and told them that I have NEVER paid tank rent and that EVERY year I have to call about receiving this bill. I was told last year by someone in the Franklin office (which is no longer around!!! or course) that she was putting a note in the computer that I would NEVER have to pay tank rent again.