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Ferrellgas Reviews

1.3
441 reviews
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About Ferrellgas

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Ferrellgas has supplied propane and related services since 1939. The company offers propane delivery, tank installation and maintenance for residential, commercial and agricultural customers.

Pros
  • Responsive customer service
  • Professional and courteous staff
  • Flexible payment options available
Cons
  • Frequent delivery delays
  • High emergency delivery fees
  • Poor communication during issues

Ferrellgas Reviews

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    Page 5 Reviews 440 - 640

    Reviewed Nov. 1, 2005

    I have been a customer of Ferrellgas for about 10 years. I recently received a bill for "tank rent" in the amount of $52.00. I called my local office and told them that I have NEVER paid tank rent and that EVERY year I have to call about receiving this bill. I was told last year by someone in the Franklin office (which is no longer around!!! or course) that she was putting a note in the computer that I would NEVER have to pay tank rent again.

    Well of course, now I got this bill - AGAIN! I called to complain at the newest local office and I was told that a letter was sent to me (who knows when)stating that everyone had to pay tank rent. I NEVER RECEIVED ANY SUCH LETTER!!! I ended up calling the main New Jersey office stated above in Three Bridges.

    Well, fine. I told them that they need to come and pick up their tank since they did not want to make me a happy customer and waive the fee. They told me that they would, but there is an $85.00 pick up charge !!!!!!! Are you kidding me!!!!!! It is their tank - and they want to charge me $85.00 for picking it up???? After I "stewed" about it overnight, I decided the heck with it, pay the $85.00 and get rid of them. Fine- I called them and told them to pick it up and they would have to reimburse me for all the gas still in it. She said they would pay me 75 cents a gallon. ARE YOU KIDDING ME??? I PAID $5.329 PER GALLON FOR THE LAST DELIVERY!!!!

    There is no justification for them to pay me 75 cents per gallon when they take it back!!!! I am tired of everyone stealing my money right out of my pocket.

    Thanks for your vote!
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    Ferrellgas Company Information

    Company Name:
    Ferrellgas
    Website:
    www.ferrellgas.com