Ferrellgas Reviews

As an active customer of Ferrell Gas, and being new to the area and not accustomed to using gas, this has been a very sour learning experience! We learned we were out of gas on a Friday at 4:30, our fault but we're new to gas and filled up last August and it's January. I immediately called and paid $1,500 and spoke to 2 service agents. I was then told no one could come for 4+ days! I understand it was Friday afternoon just before closing but I offered to pay extra for emergency service- NOTHING! I had to pay FIRST before I could even speak with someone. Because we lease the tank from Ferrell, we are at their mercy...no other gas company can help!

I would give them zero stars if that was an option. Do not depend on Ferrellgas if you need a delivery in NY (Cazenovia NY) and there is also no customer service support. I Placed an order on December 22, 2025 which was supposed to be delivered by January 1, 2026. They cancelled my order on January 2, 2026 without notice supposedly based on the driveway had snow on it. Driveway was plowed and path to tank was cleared out. All of Cazenovia including side roads are snow packed.

Ferrellgas is terrible at communication and unreliable. We finally had enough after this most recent issue. We are set on auto fill and they were suppose to come December 27th and just didn’t show up. Fast forward to January 2nd we have no heat and call to have someone come out, they first say they might be able to get someone out in a day or two and then never call back. The next person says they can’t get someone out for 4 days even though we were on auto fill. We canceled their service and then they called to say they can maybe get someone out in two days. They are completely unreliable. Now we have no heat in January in Michigan for the weekend with an infant, writing this so others don’t waste their time doing service with them.

Every order is a 10 day delay and is still never delivered on time. It's always late. The last late delivery we received a half tank filling without letting us know. I found out a couple days later when I went out to check the tank status out of curiosity. Not to mention they are outrageously expensive in comparison to local competition. The second the ground thaws I am saying bye bye to Ferrellgas for good and going with another service provider.

We have attempted to get our propane tank refilled since 12/3. It is now 12/17 and every time we call we get some runaround and scripted answer. This company is not worth doing business with!! It is the middle of winter and we are now in danger of running out. Suburban Propane, here we come. It’s obvious Ferrell doesn’t want our business.

Ferrellgas sucks. They let me run out of gas. Thank goodness for electric heaters. Called them twice. Told them I was about out of gas. Said they would see what they could do and nothing. Now I am out. Put my order in over a week ago. Before now never took more than a couple of days to get a delivery. Been with them for over 7 years but now looking for another provider.

My Ferrellgas propane delivery that was to arrive Wednesday because we paid a $100 rush fee, did not arrive. I called Thursday morning and was told it could not get here Thursday, but would definitely be here Friday. Friday, I called at noon and was told it was on their route and they had a few more to go to get to me and it would be here by the end of the business day.

I WILL be replacing them!!!! I was all set up on auto refill. It's our first winter here and the house is using more than it should till all the repairs are done. So I had to call to get a refill. They canceled the refill (automated call) and rescheduled it. Nobody showed up and nobody called to say why. I called the next day and was told they had no date. Then after 3 days I called and they told me I was scheduled for that day, but nobody showed up and nobody called to say why. The next day I called and finally got an answer. I have a dog so the driver keeps skipping me!!!! WTF?!!! I told them my dog is inside and only goes out when I'm out there and they know that because they had been told before the tank was even put in. So I'm never going to get LP delivered because I have a dog? And they can't call and talk to me about this? I don't play these games!!!! I set up auto refill for a reason. So I didn't have to go through this BS!!!! I'm DONE!!!!

This company is very untrustworthy. The best advice I could give anyone is to STAY AWAY from them. I would have rated them less than one star if I could. Dealing with these crooks is a miserable experience that I wouldn't wish on anyone.

If I could give less than 1 star I would. I've been a customer for 35+ years but trying to get timely services and assistance is ridiculous. My service appointment has been rescheduled 4 times now due to negligence on Ferrellgas end. Wrong services "ordered" AFTER their site visit resulting in yet another reschedule. Very disappointing.

Called them because a different company refused to come fill my customer owned tank because it wasn't level. It would have been nice if the original company (not Ferrellgas) had told me that they refused to fill out tank again way back in March, but that didn't happen. They told me they would level our tank and fill it. When I called we were about 20 percent full. It took them two weeks to come level the tank, and despite being told they could fill it the same day, that simply wasn't true. So I had to call again to have them fill the tank, and at this point we were down to 10 percent, so I paid extra for a rush fill.

The Jacksonville office doesn’t have management. Not even an office. They are they don’t have safety meeting. They have employees sign online that they competed a safety meeting but they have no idea what the safety meeting is about. The plant on West Beaver Street has over 300 tanks in the yard and half of them are leaking. The loading dock is leaking and the main piping is leaking. The company doesn’t care. The safety manager turns his head because the company doesn’t want to spend money.

They would not deliver 100 gallons to a tank at my RV because it wasn’t a “permanent” fixture. This makes no sense to me, the is permanent and my RV will not be moved for a year or better. The most ridiculous thing I ever heard of.

They would not maintain their tank. I called and messaged for three years regarding the tank paint peeling off and blowing around the yard which is all fenced in for our three Boxers. So for three years we would walk around the yard picking up all the paint chips so our dogs wouldn’t eat them. They finally came on 08/05/2005, with no notice to us, to paint the tank. They power washed the tank first and then painted it and came to the door to say they would be back tomorrow to put the decals on it. I went out to check it before I let our dogs out into our beautiful fenced in yard and there were 1,000 paint chips all over the yard everywhere and all over our cedar fence and into all my flowers and just a huge huge mess.

This is one of the most unethical companies I've ever dealt with. Their pricing is so Random and not upfront. They just did a fill @ $3.34 per gallon when the local going rate is about $1.79. I've learned my lesson and will be using a different service in the future. The Drivers are always nice but I sure don't understand their pricing policy. I guess it is what they feel they can get away with.

For over 21 years, I’ve maintained a lease with Ferrell Gas at a summer cabin that is visited by the family only 2-3 times per year. When we purchased the place in 2004, I continued the service at the recommendation of the previous owner. No issues whatsoever. I paid the yearly lease fee that varied erratically from as low as $27 or so to over $75 a year, the latter rate being more consistent since about 2011. Somebody must have updated the books to find how reasonable my rate was under the circumstances! Understandable. Regardless, I didn’t care. It was nominal. No problem. The tank was rarely filled, with many years between fills. The frequency and duration of our visits to the cabin dictated that. Never had any issues with the tank itself. At no time was I ever informed that this steady relationship would become an issue. Until now.

This company is a JOKE!!! Not only are they denying that they did not maintain their gas tank out here. They also did not properly check it for leaks. We had a regulatory that was outlawed DECADES ago and tank was leaking from the top. However, they are refusing to admit that they did not maintain the tank or reimburse us for the gas that leaked out. So now we have no gas, a piece of crap tank that's worthless and a company swearing it's our fault that a full 500lbs of gas is gone in less than 3 months!! Terrible worthless company!! Definitely make it known people!!

Terrible customer service. You might as well be talking to a wall. I've tried to get a tank set for 2 months now. I hear ok, yes, but lacking action. As of now, still no tank. No heat. I wouldn't recommend Ferrellgas to anyone.

Takes over a month to get gas. Went to another local company and takes 5 months to get there tank out of the yard they are a nightmare of a service tank is still in my yard at this time. I have called and called, this is not how you run a business. You will take cold showers and freeze before you get gas. Stay away from this gas company.

The Pros, the people that run the deliveries and do the installations and safety checks are exceptionally careful and very safety conscious. The Cons. The prices are very high for propane and the tank rentals, if you don't take 2 deliveries per year on a 120 gallon tank, they double your rental fee which is high to begin with. The amount they change is the amount they can get away with charging for a given area. Also if you don't wait for your tank to reach a certain level, they won't fill it. It's hard to avoid having to fill it in December or January when they like to charge double. I'm on my 3rd year with another supplier, I have no issues with my new supplier on service and Price.

I’ve been a member for 20 years & never had an issue, until now. I filled my tank in January 2025 & I only use this to run a wall mounted furnace in my home as a secondary heat source. I run a wood burning stove 24/7 when it’s cold & the propane furnace never runs unless the woodburner is not operating. I noticed a strong odor outside in April & checked tank to find that it was almost empty do to a faulty fill valve that was leaking. I rent the tank from Ferrellgas Windber Pa. I called & reported the leak & their technician came out & confirmed a faulty valve. I received a phone call from Ferrell Gas stating that they could only give me 25 gallon of gas to replace the full tank I lost because of their faulty equipment. I was extremely upset the way they treat their customers. I will never do business with them again!

Horrible customer service. I placed an order to have my tank filled and was given a 10 day window that they may show up. On the initial delivery day, I was given no heads up that they were coming. The delivery my driver showed up with no warning and did not fill my tank due to my dogs being in the back yard. I would have put them up for the day if I had been given proper notice. I called to complain about the scheduling issue and was guaranteed a delivery today at 1345 which was missed without any notice or explanation. I tried calling customer service to ask about the status of my order and according to them my request does not exist.

I would give a zero if I could! Disabled with cancer. Down to 2%. Called for emergency delivery Friday morning. Extra $150. Won't deliver until Monday! I thought emergency ment ASAP! Looking for new gas company ASAP! Ridiculous!!

I had the worse experience with Brian ** the representative from Newport News, Virginia. The first conversation, I felt as though he was running a scam on me. Brian is not a good representative for Ferrellgas and his customer service was awful. I attempted to discuss me purchasing a propane tank for my new home Generac generator. Brian made me very uncomfortable and attempted to strong arm me for money before he would complete a site visit. This is not a good business practice. It left a bad taste as a veteran that served his country for over 22 years. I felt very disrespectful and I decided not to do business with a company that has a manager on their staff that is unprofessional to the customer from start to finish in a purchase for a propane tank.

STAY AWAY FROM THIS COMPANY!! We have only had them for 2 years and had nothing but problems with them. This last problem is the final straw. Please look at other companies before you pick. You can find better companies out there that won't rip you off and have friendlier staff. Plus a company that doesn't charge you hazmat fees plus surcharges when they deliver.

Horrible service. I’ve been with this company for 7 years and never had any problems until now. Called for delivery when my tank was at 30%. I’m on 10% now and not only need the propane for heat but for hot water. I checked my account this morning, after waiting 12 days to get an ETA. To my surprise my account stated I will get a delivery by 4:30. I just checked again and now the time and delivery information has been removed. Been on hold with them for over 15 minutes and still on hold. Don’t waste your time and money, find another supplier.

We pre-paid for our gas to be filled up with a delivery date, which has passed, and still with NO GAS. I called them and they told me they DO NOT HAVE AN ETA....SO UNPROFESSIONAL... It has been OVER three weeks with NO phone calls, emails, NOTHING.... I DO NOT RECOMMEND this company to do business with....They take your money and then LIE about your scheduled delivery....Will be seeking legal action on their deceptive ways of taking your money and NOT providing service as discussed....

Ferrellgas has done it again left us with out service in 19 degree weather. Told me it would not make a delivery till Feb 28th. Ran out Feb 17th. They are very unreliable and make no effort to send emergency service. We are freezing and after this I will never use ferrell again. From all the negative reviews I see I'm not the only one, I would not recommend them at all. Overpriced and garbage service.

Horrible customer service!! I have ordered propane on the first week of January and it's almost March with still no delivery! They have made excuse after excuse not to make the delivery from unplowed roads to path not being clear. They even stated they found a gas leak. When the technician drove two hours to my home and clarified there is no leak they still keep coming up with other excuses. I waited home all day staring out the window today and they lied and said they came, but they didn't come! They are inhumane and deserve to go out of business!

After 10 years and down to 5% in my tank with an order being placed 16 days ago, the manager told me use a space heater when I asked her solution if we ran out since they still hadn’t delivered my propane. HORRIBLE!!!!

A few years ago, Ferrellgas was sued for poor service. People froze, Pipes froze, pets died, and they didn't care. When they can collect heap from the State of NY and not deliver for two weeks in an emergency that's pathetic, company not reliable. Customer service is disgusting. Not wanting to write this review, but that's the facts. The State of NY needs to slap them with more fines and watch their history of bad service, and so sayonara Ferrellgas!!!

The only reason I'm even giving a 1 star, is the customer service folks and delivery driver...very nice. Professional. I've had to order 2x so far at my new house and both times I've been out of propane for 3 weeks order #1, 2 weeks order #2. Also, 3 weeks ago, I was offered and ordered a $150 monitor + $60/yr fee so this wouldn't happen. When I called to check on my delivery for gas, I followed up on the monitor (this time was the 800#, not the local number). Lady informs me that they have stopped service in my area and it doesn't matter, as they have no monitors in stock and no in-stock date. So frustrating. This summer, I will definitely be switching companies!

Bought our house 2 years ago with a buried tank. Previous owners left a lot of information for us. Had the tank filled the 1st time by Ferrell because that's who the previous owners used. That time wasn't a problem. 2nd time they double charged us, and took over a week to return the $. Now (3rd order) they keep changing the delivery date. It's been 12 days without heat and they just changed the date again. Nobody wants to explain WHY they can't make deliveries in a timely manner and IF you get someone on the phone, they are either rude or can't give a direct answer. Horrible Horrible Service. And they keep telling us the tank belongs to them but can't provide ANY record of rental agreement.

If I could demerit stars, I most certainly would! My sister has been with this company for over 30 years without problems.....until now. Gas has been on order since Jan 24, 2025 and has not been delivered to this day of February 13, 2023! She has MS and her heat and cooking is by way of propane! She has tracked her order on her account where they have changed the date and time on 3 separate occasions (including today)! All the "ladies" at the Morehead, KY location can't seem to get things straight and should probably consider a different type of employment. I hear KFC needs help...I spoke to a woman named Anne this morning and another named Christy who stated her supervisor's name is Whitney. They all contradicted themselves while sounding much more knowledgeable with their mouths shut. If you ever expect for your delivery to be on time, then shop elsewhere if you're residing in the Morehead delivery area.

Back in November my internet provider hit my gas line creating a leak. Ferrellgas came out to fix the leak, however, their techs did not check my tank to verify how much propane leaked out in order to update the website. Nor did they suggest I check on the percentage left. I should have had 30% left today. Instead, my tank ran empty leaving me with no heat. I have my disabled mother, who has heart condition and she cannot be exposed to cold temps for extended time. When I contacted Ferrell they simply told me, "I'm sorry we can't do anything for you." Got that same answer from 3 different people. I was told they did deliveries in the order they come in. Doesn't matter if people are completely out of gas or not.

I asked for a larger tank in the fall and I was told that we do not qualify for a larger tank. So we ran out of gas February 1. Here it is the 11 the and still waiting for them to fill it. They say now we can get a larger tank because we ran out 3 times in a year. I am way past mad!

I don't understand what's going on with customer service in this country. You can order gas and pay for it over the phone and it takes weeks to deliver it. What that have one truck, one driver for the area in southern Indiana. When you run out of gas there is no emergency refill service, or so I'm told. What if someone freezes to death. They don't care. Does the CEO of Ferrellgas care or even know what her company is doing. This seems to be a problem with a lot of corporations in America. It's all about the money. Screw the customer. I don't understand why they cannot deliver gas a few days after you order it. Maybe buy more trucks and hire more drivers.

It’s our first time running low with any troubles, our first delivery was fast and efficient but now that’s it’s freezing out there is not a need for them to get fuel to help heat the home or take a warm shower. My mom is elderly. I called and voiced this and the customer service online was very rude to me and said it’s my fault for waiting when I in fact tried to get it here sooner, I already paid and they took the funds and says it could be up to 10 days!! It’s 56 in the home and I’ve tried everything to try to keep the home warm. It’s not helping. I want to report them!

I ordered my propane Jan 26th. Full payment taken out Jan 27th and I still have not received my delivery and it’s been 16 days. I have called every work day am I am now down to 1% not even enough to run my furnace. They just keep saying they are doing the best they can do! That must mean they can take almost $800 from me and do not care if they give me propane!!!!

This company let me run out of gas. I prepaid on 1-17-25. Warned them every day after the 27th I was about to run out. Their deadline date to delivery was 1-31-25. Finally when I called the morning of the 31st, said I was at 1% my furnace is off or I'd been out of gas that morning, they tell me I am not on the schedule for today. & My delivery date has been changed to 2-5-25. Unacceptable. I was told all them days between the 27th & 31st it would tomorrow. I was lied to! I called another company @11:30 on the 31st. & they delivered me 300 gallons at 2 PM that day!

We ran out and yes that's our fault. We put 600 gallons in 2 months ago and I guess with this Colder Weather we ran out. It's Friday the 7th we have no hot water or heat. The earliest they can get to us is February the 14th. Which seems very bizarre considering it's a heating oil company.

I have been with this company for just under 6 years. The first three years were good, call a local phone number, talk to a local person, paid over the phone, two days later got my propane. Then everything changed - call a new number, talk to someone in an out of state call center, explain my order multiple times before they got the information right, Call a different number to make a payment, go online to see if the payment is posted (sometimes taking more than a day before it shows up) then wait sometimes two weeks or more for delivery. Complain about service and was told to place order earlier- Automated system thinks I have more gas than I do and won't let me place an order... I have burned wood for days to keep the house from freezing... This company does its best to drive people away, I will be going somewhere else before the next heating season along with my neighbor who has had the same issues.

I have been using a local propane supplier for many years but hooked up with Ferrellgas because they were a little cheaper this year. I signed up for auto fill and gave them all of the information on our house and the percent full on the tank. The percentage on the tank kept falling but they were not coming to fill so I had to call. The person I talked to said they would come within the next two to three days but a week went by and nobody came. I called again and they said they let the tank go down to 10 percent before they consider it urgent. They finally did come before it got that far.

Started off well, Now even their own website says 30% or 7 days in advance call for a refill. We did so, it's been 2 1/2 weeks and still no propane. Now my elderly mother has 0 heat. I called and asked if they can do an emergency fill. They said no. I asked if I can hook up a 100lb tank just to get her a couple of days, they said they can not advise us to do so but if I do so, My mom would have to wait even longer for a tech crew to come out and repressure check her house. So that would have to be done first then within another week or so they would come fill the propane. Also they said if my mom were on auto refill and not "will call" she wouldn't have this issue. That does make some sense but the way they prioritize customers over one another is horrible. The rep also said next time order at 40% last time we did that for my mom they chewed us out for ordering to "early". Not to mention it took well over 20 minutes just to get a rep on the line.

Extremely terrible experience. We have been without heat and hot water as well as a means to cook for 4 weeks now. Our entire house runs on propane. We paid over $700.00 4 weeks ago and 4 times they have pushed back our delivery in the last few weeks with no explanation why. There were no notes in their system today when we called today to ask where the delivery was.

Their pricing is a little bit less than competitors but their service is horrendous and their follow up is absolutely horrible. Save yourself a major headache and find another supplier. I don’t write reviews but if I can save someone else from making the same mistake I did I hope this will help. It took 3 months for tank to get installed and was told it would take 2-3 days to fill tank. It is now 3 weeks in freezing weather and still no gas in tank. Cancelling service today and going with another vendor.

After my order was placed I was given an estimate of 11 days for delivery. I called for updates every day because they never contacted me in any way. Propane did not arrive until 6 days after the date I was given and again with absolutely no communication. They give no options to contact company directly. They hide from any accountability.

Where do I even begin? Whomever is in charge of servicing Cleveland County AR needs to be fired immediately. These people are completely incompetent and a bunch of liars who promise to deliver and then ghost you for A MONTH without ever delivering when they say they’re going to. This is not the first time that my elderly mother who’s fighting a life threatening illness has had to sit in below freezing temperatures without gas (that was preordered and prepaid in advance) to run her heat. In my opinion this company needs to be sued or under new management and have completely new staff. We FINALLY received the gas today that was supposed to have been delivered a long time ago. But today will be the last time we use this ridiculous company who have no business being a business. We will be moving to a different gas company who actually has integrity, organization, and better management. I DO NOT recommend this company.

It's hard to imagine how they have survived this long. We ordered three weeks ago and have been told time and again that the order is out for delivery or on the way. We are now out of gas and have left the home - the kids and pets are displaced. It's disgraceful how they run their business. Repeated calls and "chats" have resulted only in boilerplate platitudes and empty reassurances. We will be canceling our service as soon as possible and going to another provider.

I called to refill our tank Jan 10th and they said they couldn’t be to our house till the 27th. Now it’s the 21st and ran out of propane. Call 2 more times. Now it’s 5 degrees out and no heat for my family.

The absolute worst propane company! My daughter paid one thousand dollars three weeks ago for propane. They kept saying that her delivery date was January 21st, she ran out of gas 4 days early in a horrible cold spell. They said they could not deliver early. When the 21st came, they cancelled the delivery and will not give her a new delivery date. They are being forced to stay in a hotel, which no one can afford! Go to any other gas company, but do not get your propane from here!

It is 1/20/2025, on 1/17 I placed a refill order and the delivery was scheduled for today. When I woke up my tank is at 12 percent and my order had been removed. I went and placed another order and requested a same day delivery as I have a 4 year old and a 2 month old. Mind you temps are 35 below and dropping. They are refusing to bring me My order on account of their mess up. I will be looking for a different company and would recommend others to do the same.

We ordered a top off for gas at our cabin on January 6. It is now January 16, and we are down to 10%. My husband calls every day. I don't really know how this company stays in business. We should have looked at the terrible reviews for this company before choosing them. We will be changing companies, but please run from this company. Poorest customer service I have ever experienced in my lifetime.

This company is TERRIBLE. I’ve had multiple occasions where my home is freezing cold because this company doesn’t send anyone out on time. Not only that, they are liars! I had called my landlord about running low on propane a couple days before Thanksgiving. My landlord was upset because she had requested 2 weeks prior to have it filled 2-3 days before Thanksgiving… well, thanksgiving comes around, no heat. I call my landlord the following business day and she informed me that this company had contacted her about the fact that they already come out and filled our tank (and others) which was NOT TRUE. They also told my landlord they didn't come out because it was around the holidays. My landlord called again and told me they should be out in the next 2-3 days. Well, they came on the 4th day. About a month goes by… everything was fine, I thought. January 5th , I see that the propane is at about 35% so I informed my landlord.

I've been a customer of Ferrell Gas for over three years and just had one of the worst customer experiences in some time. I called to schedule a refill, and while they said it would be delivered in a week, I ran out of gas after two days (my fault). Three days later, I called to check the status, only to find out I wasn’t even on the schedule. I politely waited, and the following Monday, they promised delivery that day. The driver did come, but instead of turning on the gas, they filled it and shut it off, falsely marking that no one was home to light the pilot light. This was untrue, as I was home all day and watched the Ferrell Gas truck leave my property.

We requested a refill at 45% on Jan 3. We have had extremely cold temps. We are now at 6%. We have called twice, gave them our percentage and they are still saying that Friday the 17th is the soonest they can service. We will run out of propane before then. Their suggestion was to turn the thermostat down and use space heaters. They refused to give me a manager to talk to and said they would pass the message along and someone would call back. Terrible customer service leaving people without heat during the extreme cold temps. They do not care for customers. We have started the process of looking for another propane company to service us. I do not recommend Ferrell Gas if you want to have propane during the winter.

This is the worst company ever!!!! We ordered on the 2nd and was told it would arrive in the 10th….called when it didn’t show up and they said it would be delivered on the 13th. It wasn’t. Called this morning January 14 and they said we aren’t in the schedule for today either. Asked to speak to a manager and CSR refused to put me thru to a manager. Today is January 14th 2025 and the low tonight in the teens and we have no heat or hot water….and the company truly could care less!!! Anyone know of any other options for propane delivery???

This is the worst company to order gas from. When you call them to place an order the customer service is great but once these crooks, take your money, the customer service change. They’ll give you a time and date on placing orders and never follow up. They always have you waiting for your fuel at least 2 to 3 weeks out even if you pay extra for expedited delivery, they never go by with their promises. I ordered and paid extra for early delivery and now I’m being told they don’t know when I will get my delivery. I’m stuck in the house with 4 kids ranging from 9 month old to 6 year old autistic child. This company is the worst. And the worst thing about the company the company is less than 20 - 30 mins from my house.

I had to get a letter in September, that allowed them to fill my personal tank and they filled it.. So in December I called to order another fill and they said they could not do it because it belonged to another company. They said there was no letter from another company.. They LOST THE LETTER.. So I spent all day getting another. And that put my delivery back another week. My tank is at 15% now... Not too pleased with them...

Ferrell Gas is horrible. Today is Jan 7th 2025. It's 9° outside and I have no propane in my tank so I have no heat my house. I made a payment over a week ago. Customer service told me they be out next couple days but it's been over week. I called Ferrell. Told them my tank is at 0%. They said they can't make it until the 10th. They are very busy. I told them I would pay extra. I find it really hard to believe they can't someone out to fill my tank. Ferrell Gas don't even care I got no heat. I've called other propane places and they could come out today. I hate Ferrell Gas. They could car less about the customer. They take your money really quick but they can't fill your tank up quick.

Updated on 01/07/2025: Update 01/07. More multiple calls placed yesterday and today. My wife demanded to speak with a manager/supervisor. We were told yesterday they would call back in a half hour. No calls ever received. We called again in the afternoon and no one has called us back. The customer service lady just keeps saying we're doing all we can. Today she said, "I see you are scheduled for a delivery on the 9th." That is two days from now.

I would give them a negative 5 if that was an option. I only gave a 1 star because I can’t rate them any lower! I called and ordered propane when I was at 30% paid over the phone and then I see that my delivery was going to take almost 3 weeks. Now me and my family are without heat and hot water in the middle of winter. I called them to get my propane and they not only hung up on me 3 times but basically told me I should have called when I was at 40% and said that there was nothing they could do.

Please don’t count on these guys for propane if you need a refill during winter months. Employee came to my home and refuse to remove water from under lid so of course it’s been a total of 3 weeks now before my propane can be delivered.

They charge 30-40% more than the competition and optimize deliveries around maximizing profit (i.e. when propane is priced the highest). I had them switch me to will call rather than keep full for that reason mid 2024 and verified the change online. Furthermore I kept updating my tank level online and as of today it's at 60%.

Like others have mentioned. You make a scheduled time to put service in and they flat blow you off. Have plenty of excuses also. No communication whatsoever unless you call them and complain. Waited all day for them to show up and cost me 400 bucks to stay home 4 them, do they care? NOPE. They called at 5pm, said they were on the way, you know what I told them, refunded me the next day. They thrive on customer service. What a freaking joke. Got the service elsewhere and was 300 bucks cheaper!!!

I am extremely disappointed with Ferrellgas and its consistently flawed processes and lack of communication. Orders placed weeks in advance are scheduled, only to be rescheduled at the last minute. To make matters worse, rescheduling notifications often arrive after 9:00 PM, promising delivery within three business days—yet the delivery never happens. When reaching back out to the company for answers, it only results in further delays and no real resolution. This is not the level of service one should expect from a company that customers depend on for such an essential resource.

Ferrellgas has solid customer support. They are always on time. And they have a functioning website to boot. Too bad they charge 2$+ per gallons more than competitors in the area. Talk about price gouging. What a RIP OFF.

We have never lived in a home that uses propane for anything, let alone for whole-home heating. On Tuesday night our tank apparently ran to 0% so we called the after-hours number, and paid SIX HUNDRED AND TWENTY FIVE DOLLARS for a half-tank emergency fill... which ended up happening at 5pm the next day. Meanwhile, temperatures got down to below 20 degrees that night. So the delivery guy shows up, half-fills the tank, then red-tags it claiming a slow leak. Now we have paid $625 and STILL cannot heat our home, with two small children inside shivering because our house is 53 degrees. Then it's Wednesday and our home is freezing and dangerous. Now it's Friday afternoon and they STILL won't send someone out to inspect THEIR leak on THEIR leased tank!!!! Y'all, RUN FROM THIS COMPANY! We are hiring an attorney now.

Absolutely horrible. They do Not care if call 100 + times for delivery. They will fill other by your own home and drive right by knowing you need filled and expect to have you wait a full week before they get to you. Will Not recommend anyone to them.

I terminated service over a month ago. Several calls made to remove tank from my property. Promises made, none kept unfortunately. Should I start charging a monthly tank rental fee for you to keep your tank on my property, pay someone to deliver it to you, and charge you for my expense? Callbacks are non-existent. Viking did a much better job. I guess their motto, “Where Service Always Comes First” went out the window with your takeover. Come and get your tank.

If I could give a negative one, I would. I contacted Ferrellgas to see if they would allow me to placed an order and pay on the date I received my funds. I am on a fixed income but since I did not pass the credit screen, I have to pay before I can received gas. This company is well known and you would think that someone in this company would suggest of creating and implementing plans for their customers that are in need of help. I stressed that I have my grandchild that lives with me and I am about to be out of gas.

I can't begin to describe how incredibly frustrating it has been to deal with the automated messages. Whoever designed their entire system, doesn't understand user friendly. The 3 AI generated voices are all spoken at complete different speeds. There is no uniformity in any part of your experience. You need to bring in a professional company to evaluate everything about this company. I have a headache just dealing with this company. Figure it out or you are doomed to fail!!!

Ferrellgas is one of the worst I’ve ever had to work with, not only did they have to swap my tank out because the one that came without house was leaking but they didn’t replace it with the same amount and my tank rental went from 12 dollars a year to 105. Not only that they don’t put a gauge on the 100lb tank and so now not only am I completely out of propane I can’t cook for Thanksgiving because I have no propane and they won’t deliver until December 3rd. Not even trying to help other than offering me an expedited delivery for an extra 150 dollars. Outrageous. If I wouldn’t have just paid for a fuel reliever that I originally put in on Friday 11/22 and the fact I just paid for a tank rental I would switch this minute. Terrible people. All together terrible experience.

The worst customer service I’ve ever experienced. Just finished four months of horrible response. Was living with a “red-tagged” propane tank for 3 months. They told me to call when level got down to 10% and they would come right away. Called twice when level was at 15%. No response. They never call back. Ran out of propane and fried my tankless water heater. Switched propane companies and had a new water heater installed to the tune of $5k. Do not use this company. By the way, called 10 days ago for them to come and pick up their tank. Was told that picking up tanks is not their priority. Thank goodness for Suburban Propane!

Horrific customer support .. They must have so many problems they can't return calls. I'm left three separate messages for callbacks and never received them. Waited on hold for over an hour to find out that they know Doc. virtually anything other than outbound calls in their customer support system. This company is a racket where they provide loss leader pricing to get you hooked then double the price on the gas a year later. They were charging me $7.50 a gallon and local outfit. More reputable was charging 325 a gallon.

Buyer Beware! Extreme wait times when calling for any type of service. NO prorated refunds on annual tank rentals if you move. NO refunds on remaining propane in the tank if you move. 10-25 day wait time for repair service, if the tank's regulator stops working. Ferrellgas took the contract I had with them, and without my consent, gave it to the RV resort I was staying in, they in turn doubled it.

BEWARE!!! DO NOT USE THIS COMPANY!! My daughter could not move into her new home because there was a gas leak and customer service did NOTHING!!! WE WERE HUNG UP ON. Finally after SEVERAL days I happen to speak with the most competent emergency representative and she put a request in for it to be “looked” at within 24 hours????

Have used Ferrelgas for close to 30 years. Finally got a whole house generator and was going to get a separate tank to hook up to. Long story short I finally contacted Ferrelgas to just hook the generator up to my currently leased 250 gallon tank. Couldn’t get that done so wound up purchasing a 1,000 gallon tank to run house and generator. Contacted Ferrelgas to come and get their tank and found out it is probably going to cost me money for them to pick up their own propane tank. Since it has approximately 60% gas in it they are going to charge me a $200 pickup fee along with a pumping fee and I think possibly another fee. After they charge me all these fees I will finally get credit for the propane in the tank. I’m not sure if I am going to get credit for the remaining tank rental. You would think that if they have to pump the tank before they move it. They could just pump it into my new tank and get their tank out of my yard.

We have had this propane service and same tank since 2016 and the couple we bought the house from had it for many years prior. We fill it once a year at $550 +/-. We’ve paid $12 a YEAR for tank lease since 2016. This year, with no warning and no notification at all, the tank lease went up to $160 a YEAR. That’s $13 and change PER MONTH. I’ve spoken to 2 representatives, one said it was due to the rise in the cost of steel. What that has to do with our tank that we’ve had the last 8+ years - I don’t know. The other said it was because we only fill up once a year. How can they charge me more for tank lease just because I only fill it once a year. If I had any notification of this ridiculous price hike, we would be have an electric stove and water heater installed. I do not recommend this company nor will I continue using them any longer than we have to.

Originally I rented their tank, but my neighbors owned their tank and Ferrellgas sent them coupons which lowered their charge $.50 - over $1.00 per gallon than what I paid and I paid rental fees, too. Bought my own tank, from Ferrellgas, and now they still don't send me coupons, but also refuse to honor the ones my neighbors give me. Claim the coupons are targeted for each account.... isn't that discrimination?

Ferrellgas is a joke. In 3 yrs of renting my house I used them one time. Told them I no longer wanted service. Now they decide to show up while I'm at work with my 14 yr old child home. When I told them to leave on the phone he wanted to talk to me like he owned or was renting my home. Do not send someone to my house without notification. He said he didn't have to notify. Hello. My child's a minor. Yes you do.

If I was not moving in 6 months I would change propane company. I forgot to check level. I paid off balance and called for delivery on the 8th. I was asked what percentage in tank? I said, zero %. I was not offered an emergency delivery or anything. Just told they would notify my locate office. Delivery is scheduled before the 15th. Called on 9th to see if I could upgrade to emergency delivery. I know I have pay extra, but they only have two day emergency deliveries which would have been the 13th. So why pay extra for two day emergency delivery if original delivery is suppose to be there two days later. So we have been out of propane since March 8th and as of March 13th not gas, which means no heat, hot water, or cooking. I am not happy with the service that has been provide in this situation.

I've had a gas leak twice. First time they said my gauge was stuck but there's no way that much gas was used because I filled up and I only have a stove and a wall unit that I use for gas I've filled back up a month and a half and it's on half a tank again and they came out put a tag that say dangers and haven't said when they would be out. I'm spending money that I don't have to by food cause I can't cook and they still haven't gave me a day and haven't credit me for the first tank of gas because he only change the gauge. Now we're scared to do anything.

I had a 120 gallon tank that I rented and had filled once a year for years. This last time when I called to order a refill they wanted to hit me with a superfluous pressure test and a 50$ FEE. I installed the system myself. 1 tank, 1 pipe to one 20.000 btu propane heater to augment heating in winter. The installer, "____," who is a really nice and competent guy and who initially installed, and inspected the system told me that the local office in Tillamook, Or is closed. And it's all directed from some place in the state of WA now.

I ordered propane in October and they rescheduled 3 times on the delivery date. I ordered again at the end of January, delivery date Feb 10 and was told they would have to reschedule this delivery. This is poor customer service.

It took weeks to get a delivery and then found out the employees are severely understaffed and management froze the hirings. 4th winter where they have half the drivers they used to a couple of years ago. Management also was demanding they drop everything and work every weekend until they were caught up while the supervisors sat at home. My driver has been there a long time and told me he just put in his notice. He was the only good thing about the company, I’m done with them and good riddance

Called for tank fill, had 304.00 in credit. Waited 2 weeks for promised delivery and no show. Call and they say they have no record of delivery. I request to schedule again...And now they say that I need to purchase minimum 500.00 or they will chage an extra 75.00. But they didn't 2 weeks ago. Then they tell me I will need to pay an additional 32.00 dollars because 300.00 won't cover minimum fill ....We need gas but this is so sketchy. And to top it off I have to wait 2 weeks again. Not impressed with their c/s skills at all. Overall very disappointed.

They used to be really good. Not sure if they're under new management or what but it's been nearly 3weeks since I called and scheduled a tank fill. They said it'd be 10 days which was fine. Then they said another week. The day they rescheduled came and went, and they never showed. Will be looking elsewhere for my propane from now on.

Placed an order 2 weeks ago. Paid upfront. I'm now at 20 percent. Driver didn't show up on my delivery date. I order at 30 percent like they ask. We heat our house with gas. I have small children so I can't have heat. Told me they can't give me an update. How can't you see your own drivers in your company??? I do not recommend this company.

After finding a much more customer friendly propane service, I cancelled my account in October 2023 and asked that they remove their tank from my property. It's now February 2024 after 3 phone calls, chats, and emails nothing has been done. They say they will remove it ASAP. It's still here.

I ran out over a week ago. I ordered and tried to pay for the order $556 but they had my old address on the account. Finally was able to get a person to pay who said they'd put in for an urgent delivery since we were out. No cooking, no baths, no hot water. That was over a week ago and I've already paid! This is a horrible company and after using them four years I'm done! They never come when they say they will and try to collect $300 after hour fees for delivering the order. The emergency driver number told me he just quit because of what they're doing to customers. I'll be changing very soon!

Down to 15% capacity. Been on the phone 3 times with a rep. They keep giving me the runaround on a delivery date. So far I have been given 3 different dates and still no delivery. Poor customer service. Truck drives by house but does not stop.

Ordered on the 12th on their automated calling system. Was told it would be delivered by the 22nd. Received automated call on the 22nd saying delayed for 3 days. Still no propane. Temps were below 0° with highs only in the tens.

We’re signed up with the premium service, tank monitoring, and their company monitoring. They’ve failed to monitor, has let the propane get below 10%, even though we placed an order at level of 50%. They didn’t answer the emergency line, on hold for over 3 hours, still on hold!

HORRIBLE COMPANY! I just filed a complaint with the BBB. I prepaid $237.83 for a delivery of gas on 12/22/23 with an arrival date on or before 1/4/24. January 4th came and they had still not delivered it. I called to see where my gas was and they said it would come on January 5th, and it did not. I had to call back on the 5th and it finally came at 9 PM on the 6th. They charge me a $150 for next day delivery because I called to see where my delivery was!?!? I should have received the gas on December 23rd if it was a next day delivery! I did not receive it before the guaranteed date and I did not even receive it next day after I called! I have NO INTENTION of paying this fee, but they will not let me order gas until I do. THIS IS AN ILLEGAL SCAM! I have filed a complaint with the Better Business Bureau.

Their phone reps are trained to lie. They promise deliveries but don't show up. We are switching to another company. Their district managers are told to call customers and they never call. They are too big to take care of their customers. Save yourself headaches, don't use Ferrellgas.

We have been users of Ferrell Gas for three years and have recently discovered. There is another local company that is 40% less in price. For the amount that we have been paying, roughly 2k a month to heat our 4,000 sq. foot house, you would think giving them a three week notice for a refill when your tank is at 30% would give them enough time to drive the 3 miles from there business location and fill our tank. We were promised by the 19th it would be filled and then today I got an email from the company stating that it would be up to three more business days.

Horrible company! Switched to Ferrellgas and was nothing but a disaster. They scheduled our fill 8 days before the tank was even delivered. Promised the tank would be filled the very next day and left us empty during a winter storm. When we called, we were told our delivery was expedited (this is after being hung up on several times) then called an hour later to be told their driver couldn't make it up our plowed road. With another storm system on the way, we call again and are told they cancelled our fill and a ticket was submitted for a tank pickup since we complained so much! It is below zero and I have no way to run a furnace, use my oven, or my generator should we lose power. The company should no longer be in business.

I ordered gas and it was supposed to be delivered on Monday initially then Tuesday and now Thursday! I have called every day and keep getting different answers. They have already taken the money from my account. Today the customer service lad tells me, "I’m sorry that’s not my job!" Me being in management I would personally fire anyone that tells a customer that! The customer service is horrible!!! They also said they will not do any expedited deliveries. So I guess when they keep moving your date they just want you to freeze and your family not have any heat and allow your pipes to freeze as well!

I was house-sitting for my parents while my mom was two states over for medical appointments. We were hit with a huge storm followed by multiple days of below-zero weather. The propane ran out sooner than expected, and since my parents were out of town for longer than intended, they had not thought to check the propane tank prior to leaving. I tried to call for an emergency refill and sat on hold for the customer service line for 40 minutes before being sent to voicemail....despite it being the emergency line. Had to call through on the gas leak line just to speak to someone, and I got Sabrina. She told me that I'd have to pay $100 upfront, on the phone before she would schedule an emergency refill for two days later or else a refill couldn't be scheduled for 10 DAYS OUT. I didn't have $100 to pay upfront and she said there was no other option, even when I advised her of the EXTREMELY LOW temperatures and risk of pipes freezing.

I would highly suggest finding a company that cares somewhat about their customers. I have been trying to order propane before the attic front came through, either their website was done or I would get the-directed to pay online which was also down. After finally getting my order through they have yet to deliver and are unable to expedite delivery despite any emergencies.

First I had to pay upfront for tank set, tank fill and delivery charges and it's over $500!!! I paid and waited and waited, called customer service every week for 3 weeks and kept getting told someone would call me with a time and date coming to set me up. Keep in mind they don't fill it the day they set tank on ground and hook up and the fact that this company is only option for us in my area. So they do what they want.

Our propane tank was recently filled. The driver didn't print out a receipt/invoice and left our property before we could flag him down so we called customer service. As customers, we deserve to know how much propane was pumped and how much it cost. As propane customers, this had never happened to us before. She disparaged our concern and tried to brush us off by saying that the delivery driver was a new driver. When we told her our that our concern was indeed legitimate, she falsely claimed that we were yelling at her and hung up the phone.

We ran out of propane. Ferrellgas had been our supplier for years. And then there was a problem. After many days we got a delivery (only half full so that we can change suppliers ASAP). Then they left instructions on how to release our gas and turn on our pilot light. Neither of which I am capable of doing. After many cold days I called our HVAC company (hurray for Pipco) and they will be coming out to get the gas flowing. I will from now on deal with local suppliers who have a person (not Ruby the robot) to respond to problems. After many years Ferrellgas has let us down.

New service hook up, delivered the tank and refused to stay for the pilot to be lit. The flow rate was never measured and was too low to keep furnace going. 5 days of calls from three people resulted in NOTHING. No call backs and requests for service were ignored. The tank read 0% due to a faulty gauge. They are still trying to charge us even after asking them to take their junky janky equipment back. They are TERRIBLE. Go to ANY other company for service. They were slow to pick up the equipment and continue to blame us for their problems. They are a horrible company.

I have never had a problem with them since I came to them 7 plus years ago until this year. All of the gas had leaked from my tank and I didn’t discover it until I tried to use my furnace last month. After a check it was determined it was my line going into the house. After some assurances on the cost of relocating the tank and running a new line the work was done. Later than I would have liked but I accepted it because the district manager Owen was nice enough to replace the tank of gas I lost even though they didn’t have to do this. I greatly appreciate that and his assurances that the labor for the tank relocate and line run wouldn’t exceed hour of labor even if it took the one tech longer.

Ferrellgas is a horrible company to deal with. They are trying to charge us for a fill that never happened. We have security camera that is proving that they never made a delivery the day they are billing us for. We are a family of 3 and had a propane fill in February and paid that off. Ferrellgas is charging us for the month of April when our tank was at 75%. We have called and filed a complaint and they have not addressed this. Our tank is running low right now and have asked them to come and fill it and they refused because there’s a bill due that they continue to lie about. It was confirmed with one of the reps that they had some issues with billing and they will correct it but nothing yet. I would not pick this company ever again.

My dad got a delivery earlier this year to the wrong address and they filled the tank! He called to tell them about it, and they asked if he still wanted the delivery to the correct address - of course, he still needed gas! The bill was over $4K!!! He has been paying it down diligently since this happened back in February and now it's only a few hundred dollars. Now FG is calling threatening collections. He has been requesting a call from a supervisor for months and no one has called back. It is disappointing that seniors and disabled veterans are treated in such a way! Do better FG!!

Website is mostly one way, you can input information, however cannot receive much from their end, what is available is extremely sparse and incomplete. Regarding billing, sent me a postcard raising tank rent, however I rent 3 tanks... What tank, which location, which account... nothing but a big blue picture postcard with my address, new cost and of course their phone number (no internet or paper trail that way).

I asked for a email of my bill and 200 gallons of propane. I explained that I was trying to get energy assistance. That's why I need it that way. The next day I received a email just for the price of 200 gallons and no tank rental fees. I called again and explained what happened and what and why I needed it. The next day I received a email for my bill on the tank rental fees no part about the additional propane. I called and explained that it only has my tank rental fees and no additional propane on the itemized statement. I explained again that I was trying to get some financial aid and what I needed and why. Now I'm still waiting for the email and haven't received anything yet so I will not only not have propane but in two days my electric will be shut off because of the hold up on my propane statement... DON'T GET FERRELL GAS. They are the worst!!!

Shop around before you sign up with Ferrellgas. Their prices are "doubled" compared to the other local companies. We purchased the house and we inherited the tank and the company. They were really good about matching the competitors' rate but they no longer will help us out. We are for sure leaving and just want to make sure you shop around. Why waste your money for the same service and product. In this economy we don't need companies that are greedy and unwilling to help a customer who pays on time and loyal.

First experience with Ferrellgas, placed an order in September for the following week. The destination is a second home, I do not live there full time so I made a special trip to be there when the Propane was to be delivered. I called to get an eta and after spending 15 minutes listening to their propaganda, my call is finally answered. After asking my question, I find out I am not scheduled at all. I am then transferred to the person I placed the order with only to find out she never placed the order. She then tries to justify her mistake by saying it can be delivered the following week, like it's not a big deal.

On 6/14/2023 I placed an order for a refill. 6/15/2023 the money was taken from my account. This is all taking place while I'm in Chicago taking care of my father who is in his last week's of life. On July 6, 2023 I called to find out why my propane had not been delivered yet, only to be told that my order was cancelled on 6/19/2023 because the roads were too muddy for the driver's safety. They claim that they don't make calls notifying that orders are cancelled. I guess they just wait until the customer gets upset enough to call back to find out what the heck is going on, since they've already sucked their money out of our accounts. Truly so unprofessional on Ferrellgas and Customer Service to act this way to the people who make them their money!

It has been two months for removing the propane tank. I called a few days ago that now we can smell gas. It took the emergency dispatch 30 minutes to answer the phone and since I have not heard back on removing the tank or taking care of the gas leak. I am on record that Ferrell gas is on notice for any explosion or loss of life as a result of the gas leak. Bad CSR and corporate responsibility.

Absolutely the worst customer service I have experienced. We’ve been a customer for over 13 years and in the last 3 years, they have spiraled. It is like pulling teeth to get a fill. When I finally managed to speak to a person today, she ended the call by telling me to “feel free to find a different provider, if you’re not happy”. Don’t worry, I will.

Ferrellgas is totally unreliable. They give you dates which they do no adhere to and when you question when you are going to get your delivery all they say is that they will write it up and someone will get back to you. Well that's a big lie. I have been waiting for an order for over 3 weeks that was promised a drop down delivery date twice and never made it. The customer service cannot help at all except apologize and give you another date. If and when I get this order it will be the last one they will send me. I cannot believe the lack of concern and even knowing that they are lying to customers can be tolerated. They cannot pass you on as they don't have any managers' numbers. I am through with this company. Don't trust them.

I had a severe propane grill explosion at my home. First responders arrived and shut off the gas. Ferrellgas arrived the next day and shut off all the gas to the home and promised an inspection team would be there the next day or two to inspect the system and turn it back on for me. I call every day and no one gets back to you. It’s been a week without gas and without answers as to when someone’s going to come out. Now I receive a voicemail indicating risk management has to come out first before any inspection team can. The place is so poorly run that I don’t know how they stay in business. If you have any other choice other than Ferrellgas, I highly recommend you use them.

Just remember if you're a small homeowner they could care less about you your needs or having you as a customer. Basically they had an incompetent installer and would not stand behind or fix anything that he did wrong. No compensation, no apologies, not even an offer to make amends. All they wanted to do was Bill me for their incompetence. Just blatant arrogant attitude from the general manager. His name was Lee. I have no idea how this company is in business. I cut ties and went to co-alliance propane.

Absolutely, by far and away the worst company I have ever dealt with. Horrible customer service and rude employees. Obviously a horrible culture in that business, all the employees care very little for the customers that pay their wages.

I am sitting here AGAIN about to run out of propane. I’m supposed to be on auto fill but they never voluntarily fill it. Each time I have to call and beg them to come out. Last month, I had to rent a hotel for 13 days waiting for them. I order online and then wait. They do not come and I have to call and call. I’m so fed up with them, I’ll be shopping for a new solution. Not a way to run a business. I guess they don’t need happy customers.

Shortly after posting this (may be a coincidence) Ferrell Gas delivered. Very nice truck driver. I think the office folks were doing what they can but were constrained by corporate policies, etc.

I've been a customer for 3 or 4 years. I don't know what happened to this company!! I have two 250 lbs tanks. One for outdoor kitchen and one for a portable generator. After hurricane Ian I called for refill and could only get thru online so I put in the order. After 4 or 5 days I called and actually got a human who said they had no record of my order and it would be 11 more days for a delivery even though I could see their trucks going by my house!. Fast forward 5 months, I called to another device hooked to my tank, 9 days not even a call back!! Find another company. They are horrible.

Ferrell Gas has told me three times by text and four emails from corporate and one phone call message that they would be delivering gas within 3 to 5 days. It has been 3 months that I've been keeping my driveway clear for them to deliver and they never did now they're emailing me saying their truck is too big for my driveway and a 32 ft tractor trailer has came to deliver at my house twice so that's no excuse. They installed all the equipment for my generator and two fireplaces and now won't deliver propane. I've been getting propane from them for 8 years. The worst propane company ever. Wait until winter is almost over never delivering propane and now refusing to. They just don't like driving out where I live to just deliver 100 gallons and they're using the excuse that their truck won't fit up my driveway.

I have been calling weekly since December to get my tanks filled. If the driver says it’s a bad road, they CANCEL my order. The manager Chris refuses to contact me and now I am dangerously low. No care or concern for their clients. Very dissatisfied. I have done everything possible to help inform them of the roads and weather for naught!

This company has been a disappointment for the last couple of years. They have let me run out of propane and then proceeds to tell me they don't know when they will deliver and are not taking emergency deliveries. It is the middle of winter in Colorado with no heat!

As a Will Call customer we understand our responsibility to watch our tank. When our tank reached a low point, we were offered a 2 day fill rate of $100.00, or a 24 hour fill rate of 200.00. After reaching out to logistics, Will in Customer Service called the logistics fellow whom refused to deliver on the $100.00, 2 day fill, BUT we could get propane on Monday for the low cost of $150.00 extra. So, I paid the $150.00, and went to work. While scrolling their website I can see a very proudly displayed advertisement for a veteran's discount. We were never offered a discount, not in 13 years of service and Will wouldn't accept the discount NOR make a Tuesday delivery happen.

Took 7 months to get my money back the heap funds of $1000.00 is gone the $65.00 a year lease fee GONE. I ordered propane on 1/16/23 got nothing it is 2/2/23. I asked where my fillup is I got a nasty woman Sara and a man Jeff from Elk Grove California tell me, "I’m terminated!" Why because I caught you stealing my money and federal funds? They said they are coming to take the tank. I said, "Over my dead body that trucker better have a check with the heap money my prepaid money and the lease amount of $65.00 and the money at $5.00 a gallon for what’s left over in the tank!" By the way federal money bought the propane in the tank! I hope Ferrellgas gets bombarded with criminal charges and huge billion dollar lawsuits. I’m in on all of them!! I’m disabled, a senior how dare Ferrellgas employees black ball me for catching them stealing and abusing me for catching them!!

I switched to Ferrellgas & set up an account in November 2022. I put my emergency order in for $1500 January 20 once I got the money together. It's January 31, I ran out of propane January 23, & they won't list me as an emergency case, so no propane yet. Meanwhile I am living offgrid in a 35⁰ home with few heat options. I believe that I must evacuate to a hotel, as I am becoming ill & fear I am catching pneumonia. I will be sending Ferrellgas my hotel bill!

On December 20th, 2022, while considering my options for the pending cold snap, I called Ferrellgas to inquire about 100 gallons of gas and the delivery window. I found I could afford it and the window I was given ended December 28th which made it a reasonable option and I decided to go this way. I put my money in the bank and called them back and ordered my gas. I was never given a confirmation so I called back to confirm and was again told my delivery window ended December 28th. This information in fact is still listed as my delivery date on the website.

I’ve had Ferrelgas for years and am on an automatic filling schedule where they know when I need gas and bring it. I’ve come to take it for granted. This year, between Russia, the economy, the supply chain, and the severe weather events, it’s time to write a review to say thank you for the reliability and service that let me take you for granted.

For 3 years in a row Ferrellgas has not delivered our propane per when they state they will be there. We call per their guidelines when our tank is at 30% and get "added to the list." We are told they will deliver "when they are able." It takes them 3-4 weeks before they ever come out to deliver. When we call their customer service number they basically tell us "too bad, we will be there when we are there." We inform them we have 5 children and one is an infant, and again they are like "oh well." We have to use space heaters to keep our house warm, and the temp has gotten as low as 31 degrees in the house, which causes another huge issue, pipes freezing. We do what their guidelines state, and they take our money, but do not deliver for weeks on end and provide poor customer service. Do not use Ferrellgas!!!

This company is a complete and utter disappointment. They let us run out of propane 3 times. The first I'll give them, the second I had set up the 'keep full' after the first run out and when I called back they just went 'whoops' and said for some reason it didn't get set up but they 'promised' it was fixed this time. That was back in January 2022. Fast forward to December and I'm out of propane again and I'm peppering them with calls asking when they are going to be out to fill since it is clearly their fault I'm out again, 'oh, a week'. Then call Monday and they say they will be out, ask for a call when they are heading out so I know that this is happening.

Ferrellgas is refusing to fill an 80 year old's propane tank, no notice. A truck driver made a recommendation and they are refusing service. The county clerk of courts has sent road crew out, inspected what the driver said was unsafe and the road crew manager deemed that is false. They are still refusing her service. This will become a legal battle if necessary, Ferrell Gas gave her no written notice before they discontinued service, we have it in writing that the road is safe. This company is deserting an 80 year old at the end of November. This company is a disgusting piss poor excuse of a company.

We moved into our new house and decided to use Ferrellgas like the old homeowners. That was a big mistake, we had Parker before and loved their customer service. Ferrell required immediate payment before delivery (Parker did not) and at the end of season they wanted us to pay rent on tank because we didn't burn enough gas (Parker does not do this). So we decided to go back to Parker and we having been waiting for 5 weeks for them to pick their tank up. My advice to you is...no to Ferrell gas and their horrible customer service.

We newly opened an account with Ferrel Gas. We are new to Having propane appliances and have been very open to asking questions. When we first got the Propane tank delivered it was unusually light. I was prompted ask why the tank was so light and if it was "full". I was told, "Yep, it's a full tank, we filled it when we set up your system." I asked when a tank this size would need a refill. We were told 6 months to a year.

A week ago I scheduled a delivery for yesterday because that was my day off work. They didn't show up.. They did tell me I would be first on the list this morning however so I wouldn't have to take a day off work but they didn't show up this morning either.. When I called them they said they would get here when they got here which I'm sorry that's not acceptable to me.. I scheduled this delivery a week in advance and should have had my gas yesterday.

My gas was turned off due to a former occupant's no payment history. I had a new account for months when I arrived on frosty nights and main heat and cooking supply was off. It took 4 days for the gas to get turned on after their mistake. We knew the area maintenance man, so the ball was dropped in two places. How about a double check system before the big turn off. I’m going to try to get my promised 2 dollar a gallon tank filled and then switch. Drop the big chain companies and go local is my advice.

We have left Ferrellgas due to lack of customer service. We almost ran out of fuel multiple times last winter and I heard many people did. We always did what Ferrellgas told us to do, call them when we get down to 30%. I called Ferrellgas on separate occasions, 30%, 20%, 10% then again at 5% trying to get them to bring fuel. They set up a delivery dates then didn’t honor them. I spoke to a woman representative in Ferrellgas customer service named Stephanie in Philadelphia who very rudely told me to find another fuel company, so I did. I will Not be using Ferrellgas again. My neighbor also dumped them and we both went to J&R fuels who have been wonderful. As Ferrellgas’s own customer service personnel stated and recommends, "If I was you and you are currently with Ferrellgas, I would change companies as well."

FerrellGas in Royse City, TX took $119.24 from me and delivered nothing. Day 1: I paid for a new propane install site inspection. Was told by a Cheryl that it will be two weeks to completion of full propane install and phone call from inspector same day to co-ordinate visit. Day 2: No phone call arrived. Called back FerrellGas to be told by an Amanda that the inspection request was completed incorrectly and that I would receive a call from site inspector same day. Day 3: No phone call arrived. Called back Ferrellgas and was told a Kristi that my inspection was mishandled again. I was now in a two week wait queue just to get an inspection. I requested a refund. Was told refunds take 6-8 weeks to process the refund. I asked to speak with the manager. Was told I would get a call back from the manager named Tina. No phone call received.

The customer service for this company is shameful! It really does not exist. My old propane tank was corroding and leaking, so I got an estimate from Ferrell Gas to replace the tank. IN the meantime, they installed a temporary above-ground tank. Josh, the salesman, quoted a price to install a buried tank ($500) and a separate line on the estimate for a price to install an above-ground tank ($200). They required a 60% down payment to accept the proposal. I sent them a check for 60% of the cost to buy and install a buried tank and I included a letter requesting the buried tank. A few days later their crew showed up unannounced and installed an above-ground tank! I was not there at the time. I called Ferrell Gas multiple times to get this resolved. I was told multiple times by the receptionists that “I’ll have someone call you right away.” Only one person ever called back and he did not get anything done.

Had Ferrellgas at my business. They let us run out of gas on 2 occasions which cost us several thousands in business losses. They also jacked the price up to over $4 a gallon because they said we went over our usage - we had a locked in price and was not aware of any limit to how much gas we used. They did not notify us or ever show usage and fill amounts on the bills. They are very unreliable and untrustworthy company. They don’t come when they say they will and they price gouge in every way.

In November 2021 we decided to put 300 gallons of propane in our tank. The lines for the propane were run up to the house but not connected to it yet. The delivery man asked and I showed him where the line was capped off. He tested for leaks. Put the propane in the tank. We thought we were ok and that the propane would be there when we needed it. We never used any of it but one day in February a friend said I smell gas. I called and they sent someone out. I was not informed that I would be charged a fee much less one in excess of 300 dollars!

I have been a customer of Ferrell Gas almost 30 years! Not bc I choose too. I rent the home. However, I keep a more than enough money on my acct at all times. I have heard such lame excuses from so many of the people in this company as if they are all give scripts to lie and brush off customers. They have let me run out of gas even though I had called several time prior to 10% and called again on 3-2-22 was informed I would have a delivery no later than 3-16-22. I called yesterday and this morning to make sure they will be delivering and to my Surprise again! I wasn’t on the delivery schedule for today 3-16-22! Corporate called me and said that I was going to receive propane today. It wasn’t delivered!

Customer service was very rude, she refused to give me her name, refused to let me speak to a manager, refused emergency services for my home WHEN I WAS WILLING TO PAY. This company always complains about not being equipped for the work load of customers. Do yourself the favor and find a different propane company! FERRELL GAS IS HORRIBLE COMPANY TO WORK WITH!

My gas tank is empty and customer service has informed me they will deliver sometime in the next 12 days. I have 2 kids under 2 years old and I am 6 month pregnant. It is 30 degrees fahrenheit outside and I don't have a fireplace. Amber from customer service informed me that she doesn't have a supervisor I can talk to, and that the delivery scheduling team doesn't take phone calls. This leaves me with no means of escalating. My tank hasn't been refilled as the result of a credit hold that was placed arbitrarily as it appears, since the bank account information on file from the creation of the account hasn't changed.

I called to order propane for my home I am down to 7 percent and they tell me it will be at least two weeks until I get my delivery. They also said trucks are in my area and they won't deliver any earlier. Also pricing is never the same. I order the same amount every time and it is always 100 dollars more each time I order but I need it so I have to pay. This proves that they do not care about people or their customers. Please run away from this company.

My pregnant daughter ran out of Propane a week ago, February 9th, 2022. Her husband is in the military and has been gone away. She called Ferrell immediately and was told she would get a delivery in a couple of days. They never delivered. She called back and was told they would deliver by February 21st. After numerous calls and contacting the corporate office they notified her they would deliver today February 16th. 7 days after initial call for a delivery that she would pay for. Today, they finally showed up to fill the tanks and left without filling them or telling her why. My daughter immediately called Ferrell and was told there was some animal waste in her yard and they wouldn’t come back.

These people are awful. I have been waiting for propane for 4 weeks. I call daily and they give me some story that it will be here the next day. They tell me the supervisor is responsible for 2 states and has to verify my delivery and then..of course nothing back. I have never seen such dishonesty and disinformation..ever. Run from these people. I am annoyed and pissed off at their lack of professionalism and lies.

Ferrellgas Location; 1897 N Business Way, New Carlisle, OH 45344. I have been a customer since purchasing my home around 6 months ago. I have had absolutely no prior experience using propane. Friday (01/28/22) I noticed my home was cold. Upon further investigation I had run out of propane. Over the duration of 3 days I contacted the company 5 times which had included the “Emergency Line” clearly in which is non-emergency as I received no communication back. I called Monday to see why I have had no communication from the company in regards to my concern. I was informed there was a payment mishap which kicked me out of my auto fill/payment. However, there was no further payment owed to this company.

In December my electricity was out due to damages from the Derecho, once my electricity was restored my furnace was not working. Knowing I was on auto fill, I did not check the propane. After having a heating and cooling guy come out, he tells me that I’m out of propane. I called them and told them they needed to be there ASAP, as this was their error. It was a day before they came out to fill it, at which time they shut off the line and said there was a leak. The next day I met them out there, and they said they couldn’t find any leaks so they filled the propane tank up. Two weeks later my furnace was not lighting again, and I went out to check the propane and I was already out. I told them I was not paying for this fill as there was no way I went through a tank that quick (last five years I’ve only had to fill once a year), they checked it for leaks again and filled it.

My husband placed an order for propane January 7th. It's now the 26th and still haven't had delivery. Both of our tanks are totally empty! Is there anyone who can help? Please! We've contacted customer service several times to no avail.

We are the new to propane gas, but our experience maybe can help next user avoid issues we have with Ferrellgas. They are the company rip you off no problem. They told us prepaid cheaper that's why we listened. Prepaid 600 gallons at 2.68 per gallon, After one month 10 days around 600 gallons almost used up, so we need call them get gas. Customer service told us 2.15 per gallon. So we said ok. Can send over. Then they checked the account number, after tell us the price is 2.69. Right away we know we been ripped off long time. We ask back why is that. They said this is the price for everyone.

I paid $1000 for one month. My house is small and I kept it on 69°. There is not a leak in my tank. They are mixing it with water. That's why my gas is coming out so fast then they want another thousand dollars before they even come out. I have disable kids and we are cold in there. They hung up on me when I tried to explain my situation and said paid $1000 or else! I'm going to another company, They lied to the people I was trying to get help from on assistance and said my tank was on 54% when it was on five and they told me they couldn't come out if my tank is on 54% but it wasn't. It's on five.

When we started using Ferrellgas ,they were punctual. The last two times it took them over a week (9 days to be exact) to get our propane delivered. When we ordered in November 2021, we were on 35%.15% when they delivered it. When we ordered last week (the 10th of January 2022) we were on 30%. This morning we were well below 10% and had to use portable tanks to supplement. When I called to get an update on January 17th I got the runaround that they were trying to recover from the holidays and were behind. (C'mon folks, we are well past holidays.) Just an excuse.

Well! Where do we start! #FERRELL GAS? You can call Ferrell gas, Orlando FL - with a safety concern (suspected gas leak) & empty gas tank. But none of these matter... They don't care, it doesn't matter, it doesn't affect you right..?! We bought the property we now own in July 2021. It had just about 50% volume in the tank, so the blown gauge read. Planning for increased usage over the Christmas period made a request for a full refill in early November 2021. I also raised concerns about the condition of the tank, pressure gauge and the fact I could intermittently smell gas coming from the tank and I believed the gauge was misreading. I was instructed by Ferrell gas to isolate the system and wait for a technician to inspect and replace the pressure gauge (early November 2021). Naturally that never happened - despite them 'claiming' someone came out????

They have left us without gas for well over a week in the middle of winter. They told us they were coming out the next day but then when we called to verify they said they wouldn’t be coming for another 2 days.

We are customers with Ferrellgas for the last 10 years and years ago their supplier left a sticky note that we have a fungus need to be cleaned, "Call us" and we called them many many times to ask what need to be done. Nobody answered so we thought everything was OK but now we found out they never felt a tank afterwards because for the last two days we are without gas in our house. We have no hot water. No heat in the house because of them and they are not returning our calls either. We are totally disappointed and don’t know what to do?? We are trying with other companies, But because of winters they are taking little longer too. Probably will be staying without heat and hot water next few more days. Again we are totally frustrated at them.

I have done business with Ferrellgas for over 20 years and have never been so disappointed in their customer service. I have always been somewhat disappointed with not being able to talk to someone local but now the attempt to resolve a simple issue has brought me to this point. On December 4, planning for a trip to our Colorado home for Christmas, I checked the tank level online. It had dropped below 40%. Had Ferrellgas been monitoring, as contractually agreed, they would have initiated the “stay full” (also contractually agreed upon) refill. After seeing this and my initiation to refill on December 4, 2021, today the tank is at 18% and my requests have fallen on deaf ears. They have not fulfilled their contractual obligations. It has become apparent that they do NOT monitor my tank and refill accordingly.

Do NOT use them if there is any other choice in the area! They do not monitor your tank for refills (even though your contract states that they will) and let them run empty in the dead of winter and then leave you for days without gas (heat). They do not honor their 24x7x365 advertised service or the service contract that you have SIGNED with them. Their after hours answering service does not have any authority to do anything. They tell you repeatedly that someone will call you back during your emergency and yet no one ever does. They could care less about you. By far the worst customer service I have experienced.

30%+ higher propane price than local competitor- I’m leaving Ferrellgas!! I purchased a home that had Ferrellgas rented tanks so I had to fill with them. Fuel price high plus extra delivery charges our local Cenex does not charge! Beware!

Trying to contact these folks is impossible. I've called, emailed and left multiple messages attempting to resolve a billing dispute. I finally cancelled my service with them but cannot reach anyone to such a time to pick up the propane tank. Very frustrating.

First off, they say one thing and do something else. Second, I called for a 100 gallons, we only run a water heater & stove/oven on gas, we were going to be running out soon. However, because we only wanted a mere 100 gallons, we were put on the bottom of 'get to' list. That was over THREE (3) years ago and I finally got someone else and yet their tank is still sitting out there in MY yard and they want to charge ME RENTAL fees?!?! It should be the other way around and by the way, the tank is as empty as their mindset is.

We have been customers of Ferrellgas for 2+ years. Having had the same equipment with no changes. I disliked the blue tank. I built a cute cottage to cover the ugly tank. Cedar structure, just boards, no insulation anywhere, 3 foot opening on the back, no door, substantial cracks between the the cedar planks, the wooden cottage was just built to cover the tank only. This 8’ x 10’ x 12’ height cottage has been over the tank since after initial installation of tank. Ferrellgas employees have filled the propane tank 3+ with the cottage covering the propane tank.

Price gouging. Had 200 gallons delivered on Celina Ohio November 3 2021. Cost $685. Charged 3.02 a gallon. I called other local companies and they are only charging 2.24 yo 2.29 a gallon. I called and asked how they could do people that way. They basically just said, "Have a good day." Been a customer for years. Won't use them again. Shop around before asking these people to fill your tank. I wished I had.

I called on October 15, 2021 to have a propane tank delivered for my home generator and swimming pool and the lady explained everything and what the charges would be which was 854.54 which I was fine with. She explained someone would be calling to set up delivery which they never did but in the meantime my card was charged for 902.00 which was not the price I was quoted but they took the money anyway and I had nothing installed yet. So I called Ferrellgas and they said, "All the prices are not what she quoted you." They would be more even down to the yearly rental because they felt we would not use enough propane to their liking, So I asked how my card could be charged when I had nothing delivered and she didn't know. I told her to refund money. I would go somewhere else. These people rip you off....

I've been paying $25/year for tank rental since I've had service with Ferrellgas dating back to 2014 (which has probably paid for the actual cost of the tank). This year I get an invoice for $109 for tank rental + over $7 in tax. I thought there must be an error. I went online and saw the charge on my account. I called and spoke to a rep who said "nope, not a typo"! I was quite surprised and had to contain myself. Might be time to switch to all electric and get a generator.

So I woke up this morning to Ferrell gas taking my tank, They came and took it without a pick up order. The rude driver Jim said it was because I didn't order fuel all last year and I was using a 100lb cylinder because we were unemployed due to COVID and could not afford to pay 4-500.00 up front for a fill,, this company doesn't offer partial fills only a complete fill with no compassion for its customers at all. Anyway Jim tried to take my regulator off my house which was mine not theirs. It was on my home when they installed the tank. He then argued with me about it and began telling me that the regulator was installed in 2011 and it had to be theirs so he took it off...

Ever since Ferrellgas took over BEST propane when I try to ask questions with customer service they are the rudest people I have ever dealt with on the phone. They lack respect when they talk to a paying customer. They act as though we the customer has no right to call customer service, like we are bothering them and we have to abide by all their rules and regulations whether we like it or not. Again, VERY RUDE CUSTOMER SERVICE DEPT.

On March 18, I received text telling me that I need to pay $765.69 for my tank and fill. I received an account number and was told that the tank set up would be free since there had been service before. I paid the $765.69 and received a confirmation number with a different account number. I then received another text stating that my tank will be delivered March 22. I received a receipt for $143.56 on March 22 for 75 gallons. I then received a receipt for $148.74 on March 24 for 77.7 gallons.

Ordered gas prepaid $180 and recently got a past due bill for $85– they’re saying part of it is tank rental (which I understand) and another $40 plus dollars is for an overage on the previous delivery and that we requested or ordered that overage. NEVER!!! WE ALWAYS PREPAY CAUSE THEY REQUIRED IT - this is the second issue I’ve had with them trying to charge me what they want including sending a repair person to my home to run a gas line (I’D CANCEL THE REQUEST.) This man gonna try to bully me into making a $25 haphazard fee then quoted another fee for him coming here— he was talking and so was I???. After a few choice words from myself he tells me I better not ever call Ferrell Gas for any type of repair again. THE COMPANY IS SHADY PERIOD!!!

For the last two months Ferrellgas has let my tank run down to 0. I am 88 years old and am on keep full service. I strongly urge to stay away from this company. When you call the company, you are on hold for up to an hour. And then they never solve the problem.

If you also read YELP reviews regarding Ferrellgas, you'll see they are all consistent with the level of service to be expected -- which is clearly abysmal. In the past with Sharp Propane, a customer dealt with a local service center that could/would communicate directly with dispatchers and drivers. As such, both a day and ETA window could be determined -- and they were accurate. This is no longer the case since Ferrellgas has taken over complete management of the system. Now, customer service is simply a telephone rep in some other part of the country, that does nothing more than phone answering, and then communicates a fill order to "logistics", who will then communicate a delivery to the driver.

If you wish to find out whom is actually getting a propane delivery from Ferrellgas, follow the news trucks in your area. Ferrell only shows up after you have exhausted every possible avenue and your last resort was to call your local news station to complain. Ten minutes after they arrive to do a story, Ferrellgas will show up like a knight on a white horse. Of course, 2 weeks late and the price is too high. So, if you are looking for your delivery, don't call the local Ferrellgas Office, they won't answer anyway. Call your local news hotline. You will have a truck in minutes.

Ferrell gas...are you seeing everyone's reviews?? I hope you are ashamed. No customer service, promises broken and freezing temperatures in my house. We ordered propane weeks ago and were promised delivery over a week ago. Here we sit...waiting...in the freezing cold. I'm counting down the days until we can switch companies... You should be ashamed at how this company is ran.

In the worst winter storm in Austin Texas only to completely run out of gas and can't refill for 2 days because of icy roads. Auto-Fill is to keep my tank from falling below 20%. Woke today with gas smell in house. Went to check gas level and it is EMPTY. This tank should have been filled a couple of weeks ago if it is to stay above 20%. Now in the worst winter storm in Central TX. Of course there is nothing they can do because refill trucks cannot drive in the snow. This means having to leave our home for the next 48 hours because we have no heat, no hot water. Had to DRIVE to a hotel because our home is too cold to stay in. Not to mention this company has horrible billing issues the past six months. Currently on the Auto-Fill program. It has been a couple of months of calling customer service and sending them documents for the Auto-Fill program. I have been on this program for years without any problems with Sharp Propane. Now Ferrell Gas has taken over for the last year. We are looking for a new company to service our gas.

I had my tank filled with 200 gallons in January at which time I called and l explained I could smell propane. They refused to send someone. I had call the fire department here. It is February. Just now replacing the tank. Been without heat this entire time. Now the new tank is installed however they told me they have 24 hrs after placing a new tank to fill so I pay in advance for my tank to be filled because here it is 27 hours after installing and still haven't made the delivery that they said they had 24 hrs to deliver by law. I would not and do not recommend them at all.

Updated on 02/17/2021: Ferrellgas Co. failed to deliver 80 gallons of propane, as promised. So I order the gas from another company, since I own my own tank. Since I had to pay upfront via my credit card, I asked the company to take the charge off my credit card, which they promised to do. But instead of doing so, they sent me a credit notice, informing me that they will apply the money toward my next purchase, instead giving me a refund, as I requested. Since I have no desire to ever order propane gas from that company again, I want my money back, not a credit. I now have to contact my credit card company to cancel the charge, but that make take up to 60 days, while Ferrell Gas is keeping my money free of charge. What a bunch of losers Ferrellgas is.

I ordered and paid in full for a propane tank, delivery and set up. Then I was told the delivery truck broke down. Then they called me back to schedule a delivery and no one showed up. We called them and they said they didn't have our tank. So why tell us you are going to delivery a tank and you don't have one. So we canceled our tank and ask for a full refund.

I have used Gasco for my propane delivery and then now billing is through Ferrell Gas. Their billing department is horrible. Sarcastic comments and unprofessionalism runs rampant there. I will be looking for another propane delivery company all because of Jennifer in billing. I paid online, there seems to have been a problem ON THEIR END, and I submitted payment a second time, all way before 30 days, and I get a nasty email about they will not delivery propane to my house. What? I actually paid TWICE. Stay away.

I have been a Ferrellgas customer for almost 16 years. Every year They charge me more than their competitors for propane even on lock in pricing. Why am I still there? Because I am dumb but after this winter they are gone. You think they would respect and give savings to loyal customers but I am wrong.

This company does not care about their customers. I have been with this company for 2 years and my parents have been with them for about 15 years. I always fill my tank in the summer and around January I will call and get about 100 gallons to last us until spring. I have 5 kids in my home and due to Covid I am unemployed at the moment. I call to to see about getting a delivery and am informed that I can't get no less 150 gallons which will cost me around 540$ that I have to pay upfront before they will even deliver.

My husband and I placed an order for propane delivery on 12/22/2020. We were overcharged $392.45 and called immediately to rectify the problem. We were advised it was their error and promised by several different people within the company that the money has been refunded and would be credited to our account. It is now January 12th of 2021 and we still have not received our refund as promised. We had to file a complaint with a Better Business Bureau and are currently awaiting our response. If we had a chance to do this all over again we would definitely have chosen another company. Buyer beware!

We are without propane for the third time in a year despite being on their "keep full service." Apparently we had a balance that we were unaware of, so they decided to take us off the keep full service without notification. No email. No phone call. No letter. They "didn't have" our contact info. Apparently they didn't have our address despite delivering propane to this address, where their tank is located, for many years.

I have been with this company for a year now, and have had 2 deliveries. I gave them my passcode to enter my property on the gravel driveway closest to my tank (this was also stated in my delivery instructions noted on my account). They did just that for the first 2 deliveries, but the 3rd delivery they decided to use my brand new paved main driveway. The weight of the truck damaged the asphalt. I contacted them the day of delivery and was told I would be contacted shortly. I waited a day with still no call. I contacted them for a second time only to be told the same thing. I contacted them a 3rd time (this is now 7 days later) and I still have not been contacted. I captured all this on my security cameras, so I will be turning this over to my attorney to seek legal action.

Ferrell gas are the most unprofessional gas place I have ever did service with. Every time I call to request a gas drop they can never pull up the information the person corrected before. I have been paying full price for gas and not one time Ferrell gas offered me a coupon or discounted rate. The gas man stated they are always offering other ethnic races discounts but I have never received on. I have served 20 years in the Army and nothing has changed in Georgia with this this poor racist customer service behavior. This gas is not cheap. I’m talking about 400 plus big ones I every time I request for gas!

Updated on 9067280: This is my second review and nothing has improved. Every 3-4 weeks, I go through tons of stress, phone calls, being on hold over an hour and still no results, dropped calls, no call backs even though promised, canceled orders but no notice by phone or email, no show of delivery driver. 3 months of this so far and every month it is the same. I order online, am given a delivery date, and then nothing happens! Takes many frustrating phone calls and hours on the phone to finally get a delivery. Very stressful. It's winter and cold, and I've came very close to running out. I had to threaten to sue if I have to stay in a motel and my landlord's pipes freeze! THEN I got a delivery! And another driver came 2 days later! But now it's back to the same. Placed an order, given a date, no show!

What is going on with Ferrellgas? I have been calling for two full days and cannot reach a live person. Even left several messages and can't get a call back. I have also the offices in surrounding counties. Are they still in business.

Called and ordered service for my owned tank. They said they needed a credit check. I informed them I would be buying a house next year and didn't want the 2 point hit and I would just pay in advance. I give them the information for my account and what happens literally three minutes after I tell them no at least twice to a hard hit. I get a notice of hard hit text to me from my credit card company. Then they say but I gave them my SSN and birthdate. "I automatically consented." I would call this identity theft. I have contacted the credit bureau and they say I have to have them remove it, which they refuse. Look around. there are better companies instead of the Wal Mart of Propane.

Ferrellgas installed an old used and painted over tank in 2014. They had to come out and fix leaks more than once and finally the technician got sick of it and told me to just empty it, then order a tank replacement with the next refill. He even put a note into the system that the tank should be swapped out. So, exactly as I'm told, I ordered the tank swap on 09/30/2020 and didn't hear anything for weeks, called and got an appointment for said swap to take place on 10/19/2020, but technician never showed. After calling daily and always being promised a callback that never came, Ferrellgas finally came up with "oh, no-no, we just wanted to check the tank and will not be replacing it before 11/3/2020". I was like, forget it, it was you guys who wanted to replace the rust bucket I pay rent for. But if you can't, then just refill the current that was fixed (and held up after the last attempt).

We have been with this company for over 10 years. There were no any issues at all. Last bill we received it said "past due for the amount $200 for NO USAGE FEE." What in the hell is this all about?!!!

I would recommend that people with issues getting the service they need use the company’s Facebook page. I hit a wall until I did that and lo and behold I was woken up this morning by a phone call saying my tank was en route. Not three minutes later there was a knock on the door. Got a much more professional (and masked) person who made sure things worked before he left. So instead of Friday and five days unable to cook - our tank is back! Bravo to Ferrellgas!

We had the pleasure of recently interacting with Ferrellgas. One of our tenants moved out and we needed to temporarily change the account into our name. It took a few hours to get that done and the lady on the phone was more than annoyed with the request. Finally they gave us a 4 hour window and I confirmed it. We don't live on site so we got there and waited. After 4 hours nobody showed. I called and the lady said that our window was the 4 hours in the afternoon. Well, I had the message with the morning time frame on my voicemail. When the technician shows name is Cody. Called I shared my frustration and Cody apologized and we made a firm appointment for 2 days later. He showed up and all was good.

I just moved into this property a few weeks ago. It has a 500 gallon gas tank on the property. The generator goes off once a week for 15 minutes. I did not know when the last time it had been filled so I went through the paper I received at closing and found their number. I called and spoke with a very informative young woman, she educated me somewhat about the generator. We made a “service” appointment (since it hadn’t been serviced since Dec 2018). Jed found a leak, replaced the bad piece and handed me a bill. For both the service call, inspection, and repair, it was only $129, which I called in and made the payment (with an equally pleasant and informative young lady). I couldn’t have been more pleased with the ladies on the phone or Jed, the service person.

Beware all financially responsible adults! Ferrellgas will require a credit check in order to send you a bill after you fill your propane tank. If you do not authorize this, then you will be required to pay beforehand and make a guess of how much it will take to fill your tank. If you over pay, it is really difficult to get your money back. This company's decision to treat you like you are financially irresponsible individual shows they are more interested in their profits than having a good relationship with their customers. Keep this in mind when you choose to buy your propane from them.

I have been using Ferrellgas since December of 2019 and have spent over $1000 for propane in those 3 months and the only thing I had running off it was my furnace. Long story short I called in December because I smelled propane strongly and was afraid of a leak. Guy came out. "Inspected". Said there was no leak. We used our furnace very little and was out of propane already by the beginning of January.

My husband and I just bought our home in November and our seller told us she had just filled the tank and we should be good through the winter, long story short, it's February and I'm getting our tank re-filled. I called Ferrellgas and informed the woman on the phone that I have never had a propane tank and I know nothing about owning a propane tank, getting it filled, etc so I had some questions for her first. I asked first, how much would it be to get the tank filled, she said that because my account hadn't been set up yet she couldn't answer that question (doesn't seem right as the cost for 400 gallons of propane should be the same regardless of my account being set up).

I was a loyal customer with low usage for 13 years. In 2019 my rental fee shot from $50 to $150! When I questioned the increase and why was not notified it was explained to me that “small customers aren’t worth our time.” Decision made - we were getting a new company. Installation was set with the new company and I called Ferrellgas to have our equipment removed after a set date so that we would not be without fuel. I was also told that even though my tank was full I would not receive any refund for the nearly $250 worth of fuel in the tank. This is beachside “propane sales are final.” Fine, I just want to move on.

They are the worst company. I was out of town and the person watching my home called me to tell me I was out of fuel. I called them and was charged $775. $400 of it was for emergency delivery, and after hours fee. They took every dime of my energy assistance. If you run out and your not home and call, they tell you, "If you want it delivered same day it will cost you another $200 on top of the cost." They only care about money not ppl. I have called other companies and found that most fees are $75-150. Wish I wasnt under contract. I would tell them come get their JUNK.

So I paid them on Wednesday. So they told me Friday they would come. Wrong. No show and now Tuesday. So New Year’s Eve hopefully they’ll come 'cause this is my last time you will get my money. I am tired of waiting and you never come so see ya Ferrellgas. New year new service from somebody else.

We called to schedule delivery when we were at 15%. We have always been told call at 15% and will be delivered in 5 5 business days and if we want delivery sooner we have to pay an emergency fee of $150. We called on the 20th to pay and request delivery. We were told the 30th would be delivery date because of the holidays. I expressed concern that we may run out of our heating source for our home if we had to wait until Monday.