Ferrellgas Reviews

The only reason I'm even giving a 1 star, is the customer service folks and delivery driver...very nice. Professional. I've had to order 2x so far at my new house and both times I've been out of propane for 3 weeks order #1, 2 weeks order #2. Also, 3 weeks ago, I was offered and ordered a $150 monitor + $60/yr fee so this wouldn't happen. When I called to check on my delivery for gas, I followed up on the monitor (this time was the 800#, not the local number). Lady informs me that they have stopped service in my area and it doesn't matter, as they have no monitors in stock and no in-stock date. So frustrating. This summer, I will definitely be switching companies!

Bought our house 2 years ago with a buried tank. Previous owners left a lot of information for us. Had the tank filled the 1st time by Ferrell because that's who the previous owners used. That time wasn't a problem. 2nd time they double charged us, and took over a week to return the $. Now (3rd order) they keep changing the delivery date. It's been 12 days without heat and they just changed the date again. Nobody wants to explain WHY they can't make deliveries in a timely manner and IF you get someone on the phone, they are either rude or can't give a direct answer. Horrible Horrible Service. And they keep telling us the tank belongs to them but can't provide ANY record of rental agreement.

If I could demerit stars, I most certainly would! My sister has been with this company for over 30 years without problems.....until now. Gas has been on order since Jan 24, 2025 and has not been delivered to this day of February 13, 2023! She has MS and her heat and cooking is by way of propane! She has tracked her order on her account where they have changed the date and time on 3 separate occasions (including today)! All the "ladies" at the Morehead, KY location can't seem to get things straight and should probably consider a different type of employment. I hear KFC needs help...I spoke to a woman named Anne this morning and another named Christy who stated her supervisor's name is Whitney. They all contradicted themselves while sounding much more knowledgeable with their mouths shut. If you ever expect for your delivery to be on time, then shop elsewhere if you're residing in the Morehead delivery area.

Back in November my internet provider hit my gas line creating a leak. Ferrellgas came out to fix the leak, however, their techs did not check my tank to verify how much propane leaked out in order to update the website. Nor did they suggest I check on the percentage left. I should have had 30% left today. Instead, my tank ran empty leaving me with no heat. I have my disabled mother, who has heart condition and she cannot be exposed to cold temps for extended time. When I contacted Ferrell they simply told me, "I'm sorry we can't do anything for you." Got that same answer from 3 different people. I was told they did deliveries in the order they come in. Doesn't matter if people are completely out of gas or not.

I asked for a larger tank in the fall and I was told that we do not qualify for a larger tank. So we ran out of gas February 1. Here it is the 11 the and still waiting for them to fill it. They say now we can get a larger tank because we ran out 3 times in a year. I am way past mad!

I don't understand what's going on with customer service in this country. You can order gas and pay for it over the phone and it takes weeks to deliver it. What that have one truck, one driver for the area in southern Indiana. When you run out of gas there is no emergency refill service, or so I'm told. What if someone freezes to death. They don't care. Does the CEO of Ferrellgas care or even know what her company is doing. This seems to be a problem with a lot of corporations in America. It's all about the money. Screw the customer. I don't understand why they cannot deliver gas a few days after you order it. Maybe buy more trucks and hire more drivers.

It’s our first time running low with any troubles, our first delivery was fast and efficient but now that’s it’s freezing out there is not a need for them to get fuel to help heat the home or take a warm shower. My mom is elderly. I called and voiced this and the customer service online was very rude to me and said it’s my fault for waiting when I in fact tried to get it here sooner, I already paid and they took the funds and says it could be up to 10 days!! It’s 56 in the home and I’ve tried everything to try to keep the home warm. It’s not helping. I want to report them!

I ordered my propane Jan 26th. Full payment taken out Jan 27th and I still have not received my delivery and it’s been 16 days. I have called every work day am I am now down to 1% not even enough to run my furnace. They just keep saying they are doing the best they can do! That must mean they can take almost $800 from me and do not care if they give me propane!!!!

This company let me run out of gas. I prepaid on 1-17-25. Warned them every day after the 27th I was about to run out. Their deadline date to delivery was 1-31-25. Finally when I called the morning of the 31st, said I was at 1% my furnace is off or I'd been out of gas that morning, they tell me I am not on the schedule for today. & My delivery date has been changed to 2-5-25. Unacceptable. I was told all them days between the 27th & 31st it would tomorrow. I was lied to! I called another company @11:30 on the 31st. & they delivered me 300 gallons at 2 PM that day!

We ran out and yes that's our fault. We put 600 gallons in 2 months ago and I guess with this Colder Weather we ran out. It's Friday the 7th we have no hot water or heat. The earliest they can get to us is February the 14th. Which seems very bizarre considering it's a heating oil company.

I have been with this company for just under 6 years. The first three years were good, call a local phone number, talk to a local person, paid over the phone, two days later got my propane. Then everything changed - call a new number, talk to someone in an out of state call center, explain my order multiple times before they got the information right, Call a different number to make a payment, go online to see if the payment is posted (sometimes taking more than a day before it shows up) then wait sometimes two weeks or more for delivery. Complain about service and was told to place order earlier- Automated system thinks I have more gas than I do and won't let me place an order... I have burned wood for days to keep the house from freezing... This company does its best to drive people away, I will be going somewhere else before the next heating season along with my neighbor who has had the same issues.

I have been using a local propane supplier for many years but hooked up with Ferrellgas because they were a little cheaper this year. I signed up for auto fill and gave them all of the information on our house and the percent full on the tank. The percentage on the tank kept falling but they were not coming to fill so I had to call. The person I talked to said they would come within the next two to three days but a week went by and nobody came. I called again and they said they let the tank go down to 10 percent before they consider it urgent. They finally did come before it got that far.

Started off well, Now even their own website says 30% or 7 days in advance call for a refill. We did so, it's been 2 1/2 weeks and still no propane. Now my elderly mother has 0 heat. I called and asked if they can do an emergency fill. They said no. I asked if I can hook up a 100lb tank just to get her a couple of days, they said they can not advise us to do so but if I do so, My mom would have to wait even longer for a tech crew to come out and repressure check her house. So that would have to be done first then within another week or so they would come fill the propane. Also they said if my mom were on auto refill and not "will call" she wouldn't have this issue. That does make some sense but the way they prioritize customers over one another is horrible. The rep also said next time order at 40% last time we did that for my mom they chewed us out for ordering to "early". Not to mention it took well over 20 minutes just to get a rep on the line.

Extremely terrible experience. We have been without heat and hot water as well as a means to cook for 4 weeks now. Our entire house runs on propane. We paid over $700.00 4 weeks ago and 4 times they have pushed back our delivery in the last few weeks with no explanation why. There were no notes in their system today when we called today to ask where the delivery was.

Their pricing is a little bit less than competitors but their service is horrendous and their follow up is absolutely horrible. Save yourself a major headache and find another supplier. I don’t write reviews but if I can save someone else from making the same mistake I did I hope this will help. It took 3 months for tank to get installed and was told it would take 2-3 days to fill tank. It is now 3 weeks in freezing weather and still no gas in tank. Cancelling service today and going with another vendor.

After my order was placed I was given an estimate of 11 days for delivery. I called for updates every day because they never contacted me in any way. Propane did not arrive until 6 days after the date I was given and again with absolutely no communication. They give no options to contact company directly. They hide from any accountability.

Where do I even begin? Whomever is in charge of servicing Cleveland County AR needs to be fired immediately. These people are completely incompetent and a bunch of liars who promise to deliver and then ghost you for A MONTH without ever delivering when they say they’re going to. This is not the first time that my elderly mother who’s fighting a life threatening illness has had to sit in below freezing temperatures without gas (that was preordered and prepaid in advance) to run her heat. In my opinion this company needs to be sued or under new management and have completely new staff. We FINALLY received the gas today that was supposed to have been delivered a long time ago. But today will be the last time we use this ridiculous company who have no business being a business. We will be moving to a different gas company who actually has integrity, organization, and better management. I DO NOT recommend this company.

It's hard to imagine how they have survived this long. We ordered three weeks ago and have been told time and again that the order is out for delivery or on the way. We are now out of gas and have left the home - the kids and pets are displaced. It's disgraceful how they run their business. Repeated calls and "chats" have resulted only in boilerplate platitudes and empty reassurances. We will be canceling our service as soon as possible and going to another provider.

I called to refill our tank Jan 10th and they said they couldn’t be to our house till the 27th. Now it’s the 21st and ran out of propane. Call 2 more times. Now it’s 5 degrees out and no heat for my family.

The absolute worst propane company! My daughter paid one thousand dollars three weeks ago for propane. They kept saying that her delivery date was January 21st, she ran out of gas 4 days early in a horrible cold spell. They said they could not deliver early. When the 21st came, they cancelled the delivery and will not give her a new delivery date. They are being forced to stay in a hotel, which no one can afford! Go to any other gas company, but do not get your propane from here!

It is 1/20/2025, on 1/17 I placed a refill order and the delivery was scheduled for today. When I woke up my tank is at 12 percent and my order had been removed. I went and placed another order and requested a same day delivery as I have a 4 year old and a 2 month old. Mind you temps are 35 below and dropping. They are refusing to bring me My order on account of their mess up. I will be looking for a different company and would recommend others to do the same.

We ordered a top off for gas at our cabin on January 6. It is now January 16, and we are down to 10%. My husband calls every day. I don't really know how this company stays in business. We should have looked at the terrible reviews for this company before choosing them. We will be changing companies, but please run from this company. Poorest customer service I have ever experienced in my lifetime.

This company is TERRIBLE. I’ve had multiple occasions where my home is freezing cold because this company doesn’t send anyone out on time. Not only that, they are liars! I had called my landlord about running low on propane a couple days before Thanksgiving. My landlord was upset because she had requested 2 weeks prior to have it filled 2-3 days before Thanksgiving… well, thanksgiving comes around, no heat. I call my landlord the following business day and she informed me that this company had contacted her about the fact that they already come out and filled our tank (and others) which was NOT TRUE. They also told my landlord they didn't come out because it was around the holidays. My landlord called again and told me they should be out in the next 2-3 days. Well, they came on the 4th day. About a month goes by… everything was fine, I thought. January 5th , I see that the propane is at about 35% so I informed my landlord.

I've been a customer of Ferrell Gas for over three years and just had one of the worst customer experiences in some time. I called to schedule a refill, and while they said it would be delivered in a week, I ran out of gas after two days (my fault). Three days later, I called to check the status, only to find out I wasn’t even on the schedule. I politely waited, and the following Monday, they promised delivery that day. The driver did come, but instead of turning on the gas, they filled it and shut it off, falsely marking that no one was home to light the pilot light. This was untrue, as I was home all day and watched the Ferrell Gas truck leave my property.

We requested a refill at 45% on Jan 3. We have had extremely cold temps. We are now at 6%. We have called twice, gave them our percentage and they are still saying that Friday the 17th is the soonest they can service. We will run out of propane before then. Their suggestion was to turn the thermostat down and use space heaters. They refused to give me a manager to talk to and said they would pass the message along and someone would call back. Terrible customer service leaving people without heat during the extreme cold temps. They do not care for customers. We have started the process of looking for another propane company to service us. I do not recommend Ferrell Gas if you want to have propane during the winter.

This is the worst company ever!!!! We ordered on the 2nd and was told it would arrive in the 10th….called when it didn’t show up and they said it would be delivered on the 13th. It wasn’t. Called this morning January 14 and they said we aren’t in the schedule for today either. Asked to speak to a manager and CSR refused to put me thru to a manager. Today is January 14th 2025 and the low tonight in the teens and we have no heat or hot water….and the company truly could care less!!! Anyone know of any other options for propane delivery???

This is the worst company to order gas from. When you call them to place an order the customer service is great but once these crooks, take your money, the customer service change. They’ll give you a time and date on placing orders and never follow up. They always have you waiting for your fuel at least 2 to 3 weeks out even if you pay extra for expedited delivery, they never go by with their promises. I ordered and paid extra for early delivery and now I’m being told they don’t know when I will get my delivery. I’m stuck in the house with 4 kids ranging from 9 month old to 6 year old autistic child. This company is the worst. And the worst thing about the company the company is less than 20 - 30 mins from my house.

I had to get a letter in September, that allowed them to fill my personal tank and they filled it.. So in December I called to order another fill and they said they could not do it because it belonged to another company. They said there was no letter from another company.. They LOST THE LETTER.. So I spent all day getting another. And that put my delivery back another week. My tank is at 15% now... Not too pleased with them...

Ferrell Gas is horrible. Today is Jan 7th 2025. It's 9° outside and I have no propane in my tank so I have no heat my house. I made a payment over a week ago. Customer service told me they be out next couple days but it's been over week. I called Ferrell. Told them my tank is at 0%. They said they can't make it until the 10th. They are very busy. I told them I would pay extra. I find it really hard to believe they can't someone out to fill my tank. Ferrell Gas don't even care I got no heat. I've called other propane places and they could come out today. I hate Ferrell Gas. They could car less about the customer. They take your money really quick but they can't fill your tank up quick.

Updated on 01/07/2025: Update 01/07. More multiple calls placed yesterday and today. My wife demanded to speak with a manager/supervisor. We were told yesterday they would call back in a half hour. No calls ever received. We called again in the afternoon and no one has called us back. The customer service lady just keeps saying we're doing all we can. Today she said, "I see you are scheduled for a delivery on the 9th." That is two days from now.