Ferrellgas Reviews

Takes forever to get deliveries. They have had my money since January 6, 2026 but tell me I need an inspection and are refusing to come do it. I was originally given a date of 01/23/26 but when I called a week after depositing the money on my account to make sure I was also getting a fill, they told me there is no date. They need to reach out to the team. I have called several times and still have no date and it is -8 (feels like negative 20). Also, I noticed an added charge on my last bill $50 for a “leak test”.

I been with Ferrell for life time and when I need them they don’t come through. I paid for gas 1/20/26. I don’t have no gas and they told me they can’t come until Tuesday. I ask, "Could I get my 315 dollar back to get a room." I ask could she ask the driver. Could someone please bring me some gas. She hung up. Upside 239 out of my pocket but I had 48.00 credit.

Possibly the worst company I’ve ever dealt with. Communication is terrible, escalation is nonexistent, and customer care is clearly not a priority. Over three weeks ago, they failed to deliver due to weather and told me to call back once conditions improved. When the weather did improve, they still refused to deliver—claiming they couldn’t make it up my hill, despite not even attempting it.

We’ve used propane for the last 18 years we had switched to Ferrellgas and let me just tell you that’s a big mistake. They do not care about their customers. They don’t get in a hurry if you need gas make sure you order it a month ahead. They supposedly have all these locations, but can’t get the customers their gas. I wish I would’ve never switched from the small company I have because they would be here the same day.

As an active customer of Ferrell Gas, and being new to the area and not accustomed to using gas, this has been a very sour learning experience! We learned we were out of gas on a Friday at 4:30, our fault but we're new to gas and filled up last August and it's January. I immediately called and paid $1,500 and spoke to 2 service agents. I was then told no one could come for 4+ days! I understand it was Friday afternoon just before closing but I offered to pay extra for emergency service- NOTHING! I had to pay FIRST before I could even speak with someone. Because we lease the tank from Ferrell, we are at their mercy...no other gas company can help!

I would give them zero stars if that was an option. Do not depend on Ferrellgas if you need a delivery in NY (Cazenovia NY) and there is also no customer service support. I Placed an order on December 22, 2025 which was supposed to be delivered by January 1, 2026. They cancelled my order on January 2, 2026 without notice supposedly based on the driveway had snow on it. Driveway was plowed and path to tank was cleared out. All of Cazenovia including side roads are snow packed.

Ferrellgas is terrible at communication and unreliable. We finally had enough after this most recent issue. We are set on auto fill and they were suppose to come December 27th and just didn’t show up. Fast forward to January 2nd we have no heat and call to have someone come out, they first say they might be able to get someone out in a day or two and then never call back. The next person says they can’t get someone out for 4 days even though we were on auto fill. We canceled their service and then they called to say they can maybe get someone out in two days. They are completely unreliable. Now we have no heat in January in Michigan for the weekend with an infant, writing this so others don’t waste their time doing service with them.

I ran out of propane a day before Christmas! Driver showed up and filled on Sunday what a great turnaround ... I didn't even know they had been here ... Called today to let them know and to praise the driver... Good company and great rates.

Every order is a 10 day delay and is still never delivered on time. It's always late. The last late delivery we received a half tank filling without letting us know. I found out a couple days later when I went out to check the tank status out of curiosity. Not to mention they are outrageously expensive in comparison to local competition. The second the ground thaws I am saying bye bye to Ferrellgas for good and going with another service provider.

We have attempted to get our propane tank refilled since 12/3. It is now 12/17 and every time we call we get some runaround and scripted answer. This company is not worth doing business with!! It is the middle of winter and we are now in danger of running out. Suburban Propane, here we come. It’s obvious Ferrell doesn’t want our business.

Ferrellgas sucks. They let me run out of gas. Thank goodness for electric heaters. Called them twice. Told them I was about out of gas. Said they would see what they could do and nothing. Now I am out. Put my order in over a week ago. Before now never took more than a couple of days to get a delivery. Been with them for over 7 years but now looking for another provider.

My Ferrellgas propane delivery that was to arrive Wednesday because we paid a $100 rush fee, did not arrive. I called Thursday morning and was told it could not get here Thursday, but would definitely be here Friday. Friday, I called at noon and was told it was on their route and they had a few more to go to get to me and it would be here by the end of the business day.

I WILL be replacing them!!!! I was all set up on auto refill. It's our first winter here and the house is using more than it should till all the repairs are done. So I had to call to get a refill. They canceled the refill (automated call) and rescheduled it. Nobody showed up and nobody called to say why. I called the next day and was told they had no date. Then after 3 days I called and they told me I was scheduled for that day, but nobody showed up and nobody called to say why. The next day I called and finally got an answer. I have a dog so the driver keeps skipping me!!!! WTF?!!! I told them my dog is inside and only goes out when I'm out there and they know that because they had been told before the tank was even put in. So I'm never going to get LP delivered because I have a dog? And they can't call and talk to me about this? I don't play these games!!!! I set up auto refill for a reason. So I didn't have to go through this BS!!!! I'm DONE!!!!

This company is very untrustworthy. The best advice I could give anyone is to STAY AWAY from them. I would have rated them less than one star if I could. Dealing with these crooks is a miserable experience that I wouldn't wish on anyone.

If I could give less than 1 star I would. I've been a customer for 35+ years but trying to get timely services and assistance is ridiculous. My service appointment has been rescheduled 4 times now due to negligence on Ferrellgas end. Wrong services "ordered" AFTER their site visit resulting in yet another reschedule. Very disappointing.

Called them because a different company refused to come fill my customer owned tank because it wasn't level. It would have been nice if the original company (not Ferrellgas) had told me that they refused to fill out tank again way back in March, but that didn't happen. They told me they would level our tank and fill it. When I called we were about 20 percent full. It took them two weeks to come level the tank, and despite being told they could fill it the same day, that simply wasn't true. So I had to call again to have them fill the tank, and at this point we were down to 10 percent, so I paid extra for a rush fill.

Wow what amazing kind man you have working in your company & I would appreciate if you would acknowledge & value him as amazing employee. So many people at their jobs don't even want to be bothered or care to even do their job these days. Very sad there's very little no work ethic or give & take the time for their customers anymore. It's really sad so this is reason why I need to say what I gonna say & I would really appreciate if you would give him some kind of recognition & credit where credit is due and probably way overdue.

The Jacksonville office doesn’t have management. Not even an office. They are they don’t have safety meeting. They have employees sign online that they competed a safety meeting but they have no idea what the safety meeting is about. The plant on West Beaver Street has over 300 tanks in the yard and half of them are leaking. The loading dock is leaking and the main piping is leaking. The company doesn’t care. The safety manager turns his head because the company doesn’t want to spend money.

We had two smaller tanks switched out for a 500 tank. Our service tech was Frank and he was fantastic. Hard worker, very professional, and did a great job with the installation. There was a tricky part due to where our tanks were located, but Frank figured out an alternative and it worked perfectly. Can't say enough about what a great guy he is...Ferrellgas is fortunate to have him on their team.

They would not deliver 100 gallons to a tank at my RV because it wasn’t a “permanent” fixture. This makes no sense to me, the is permanent and my RV will not be moved for a year or better. The most ridiculous thing I ever heard of.

They would not maintain their tank. I called and messaged for three years regarding the tank paint peeling off and blowing around the yard which is all fenced in for our three Boxers. So for three years we would walk around the yard picking up all the paint chips so our dogs wouldn’t eat them. They finally came on 08/05/2005, with no notice to us, to paint the tank. They power washed the tank first and then painted it and came to the door to say they would be back tomorrow to put the decals on it. I went out to check it before I let our dogs out into our beautiful fenced in yard and there were 1,000 paint chips all over the yard everywhere and all over our cedar fence and into all my flowers and just a huge huge mess.

This is one of the most unethical companies I've ever dealt with. Their pricing is so Random and not upfront. They just did a fill @ $3.34 per gallon when the local going rate is about $1.79. I've learned my lesson and will be using a different service in the future. The Drivers are always nice but I sure don't understand their pricing policy. I guess it is what they feel they can get away with.

For over 21 years, I’ve maintained a lease with Ferrell Gas at a summer cabin that is visited by the family only 2-3 times per year. When we purchased the place in 2004, I continued the service at the recommendation of the previous owner. No issues whatsoever. I paid the yearly lease fee that varied erratically from as low as $27 or so to over $75 a year, the latter rate being more consistent since about 2011. Somebody must have updated the books to find how reasonable my rate was under the circumstances! Understandable. Regardless, I didn’t care. It was nominal. No problem. The tank was rarely filled, with many years between fills. The frequency and duration of our visits to the cabin dictated that. Never had any issues with the tank itself. At no time was I ever informed that this steady relationship would become an issue. Until now.

This company is a JOKE!!! Not only are they denying that they did not maintain their gas tank out here. They also did not properly check it for leaks. We had a regulatory that was outlawed DECADES ago and tank was leaking from the top. However, they are refusing to admit that they did not maintain the tank or reimburse us for the gas that leaked out. So now we have no gas, a piece of crap tank that's worthless and a company swearing it's our fault that a full 500lbs of gas is gone in less than 3 months!! Terrible worthless company!! Definitely make it known people!!

Terrible customer service. You might as well be talking to a wall. I've tried to get a tank set for 2 months now. I hear ok, yes, but lacking action. As of now, still no tank. No heat. I wouldn't recommend Ferrellgas to anyone.

Takes over a month to get gas. Went to another local company and takes 5 months to get there tank out of the yard they are a nightmare of a service tank is still in my yard at this time. I have called and called, this is not how you run a business. You will take cold showers and freeze before you get gas. Stay away from this gas company.

The Pros, the people that run the deliveries and do the installations and safety checks are exceptionally careful and very safety conscious. The Cons. The prices are very high for propane and the tank rentals, if you don't take 2 deliveries per year on a 120 gallon tank, they double your rental fee which is high to begin with. The amount they change is the amount they can get away with charging for a given area. Also if you don't wait for your tank to reach a certain level, they won't fill it. It's hard to avoid having to fill it in December or January when they like to charge double. I'm on my 3rd year with another supplier, I have no issues with my new supplier on service and Price.

I’ve been a member for 20 years & never had an issue, until now. I filled my tank in January 2025 & I only use this to run a wall mounted furnace in my home as a secondary heat source. I run a wood burning stove 24/7 when it’s cold & the propane furnace never runs unless the woodburner is not operating. I noticed a strong odor outside in April & checked tank to find that it was almost empty do to a faulty fill valve that was leaking. I rent the tank from Ferrellgas Windber Pa. I called & reported the leak & their technician came out & confirmed a faulty valve. I received a phone call from Ferrell Gas stating that they could only give me 25 gallon of gas to replace the full tank I lost because of their faulty equipment. I was extremely upset the way they treat their customers. I will never do business with them again!

Horrible customer service. I placed an order to have my tank filled and was given a 10 day window that they may show up. On the initial delivery day, I was given no heads up that they were coming. The delivery my driver showed up with no warning and did not fill my tank due to my dogs being in the back yard. I would have put them up for the day if I had been given proper notice. I called to complain about the scheduling issue and was guaranteed a delivery today at 1345 which was missed without any notice or explanation. I tried calling customer service to ask about the status of my order and according to them my request does not exist.

I would give a zero if I could! Disabled with cancer. Down to 2%. Called for emergency delivery Friday morning. Extra $150. Won't deliver until Monday! I thought emergency ment ASAP! Looking for new gas company ASAP! Ridiculous!!