Ferrellgas Reviews

They are the worst company. I was out of town and the person watching my home called me to tell me I was out of fuel. I called them and was charged $775. $400 of it was for emergency delivery, and after hours fee. They took every dime of my energy assistance. If you run out and your not home and call, they tell you, "If you want it delivered same day it will cost you another $200 on top of the cost." They only care about money not ppl. I have called other companies and found that most fees are $75-150. Wish I wasnt under contract. I would tell them come get their JUNK.

So I paid them on Wednesday. So they told me Friday they would come. Wrong. No show and now Tuesday. So New Year’s Eve hopefully they’ll come 'cause this is my last time you will get my money. I am tired of waiting and you never come so see ya Ferrellgas. New year new service from somebody else.

We called to schedule delivery when we were at 15%. We have always been told call at 15% and will be delivered in 5 5 business days and if we want delivery sooner we have to pay an emergency fee of $150. We called on the 20th to pay and request delivery. We were told the 30th would be delivery date because of the holidays. I expressed concern that we may run out of our heating source for our home if we had to wait until Monday.

Ferrell Gas wants their monies upfront to even install a tank. Payment in full before they come to fill and you can wait up-to 10 days for a full up if they even show in that time. After a year of dealing with them when our rank rental was due we called for disconnect and pick up. Ten days later and three promised pick up dates we still have their tank. Once again they think their customers are at their mercy. We are not! At over 3 dollars a gallon I absolutely refuse to purchase. I can go to town and fill 100pd tanks for 2.19. Well worth my time to do so not being held hostage at their timetables.

***Notice to the public*** As a customer of Ferrell gas and disabled veteran, I received great customer service. I called over a year ago to check on prices and they gave me service delivering a tank, installing it for cooking, filled my tank, and then giving me veteran discount on the price. After the installation I paid in full with a card over the phone. Take note that no one mentioned to me that I had to make a payment before a service could be given nor mentioned to me that I had to give authorization to run a hard hit on my credit to qualify for service before Payment is given. They just gave me service.

I wrote you my initial complaint against FERRELL Gas a few days ago. The next day the Local Branch Service Manager called and took care of me. Like I said in the first complaint it was corporate that took the calls and that person would not help me in any way. I knew if I could contact my local gas they have always been quick to help and very curious! The service tech was on time and called me before he came. I am so thankful and pleased with my local company!

This is one of the worse companies I have ever dealt with. When I bought my house two years ago my closing was delayed because they red tagged a tank and never informed us that they could not put gas in the current tank. I had to wait over a week and delay the closing in order for them to come out and put a new tank in. The new tank they installed does not have a gauge on it so I have no way of knowing when my gas is going to run out. Over the past two years I have run out of gas several times and when you call them to come fill the tank all they say is will be there one day next week and It can take them up to seven days to come fill the tanks. I promise you taking a cold shower in January is not fun.

My experience was terrible. They installed the tank and line two years ago, I kept smelling gas and called them and reported it. Finally, the same guy that fills it, inspects it as well. He found nothing but I kept smell it and using more than I thought I should be using... I checked the tank and line myself with Dawn dishwashing liquid and found the gas leak and called them back out. They accused me of tampering with the line which was untrue. I told them to just take the tank and get off my property.

I've had Ferrell gas for about 2 years now. Ran out of propane in mid winter and they charged a 200 emergency fuel delivery charge, Customer service is rude to customers and condescending. I went to another supplier in the area who cares about the way customers are treated.

It seems to be my experience from having Ferrellgas that they way overcharge for set up. We also had to dig and bury the lines and basically do all the hard work. The man that came to service us was very rude. We were not told that we had to dig our own ditch we were just expected to know that and chewed out for it when he came and it wasn't done. They also expected us to put a piece on all of our an unmanned appliances. Come to find out this piece has not been used since the 70s. They would not help exchange our stove over to propane instead of natural gas.

Joni ** in Auburn is horrible to deal with. I was offered a job 10 days ago. Did the background check and the drug test. I had no worries about either. I have never done drugs or been in trouble. Told me they both took 9 days tot as l lie. She was horrible with keeping in contact. I found a different job. Thank goodness.

Wanna endanger your whole family or go weeks without hot water and heat in your home? Ferrellgas is here for you! They came out after two weeks to fill my tanks (took way too long). When the guy got here he did a leak test on our system since we had run out waiting for them. He says our earthquake valve is suddenly broken, stuck closed and we can’t get propane in our house. After calling multiple times and never being called back the manager says he will come out himself and just take the thing off. When he does come out he says it can’t be taken off with a subcontractor coming out. We have now been without propane for a week.

We've been with them for over six years, but have had way too many problems when we moved from Kansas to Nebraska at end of 2015. Multiple times making a simple order have been messed up and I'm so done with them!!! We get limited funding through the state and have little extra right now to offer. But yet again they want to take $75 for a leak test that doesn't even take 5 minutes to complete. They also won't do a partial order, but we can't wait several weeks for the state to simply decide to give us more funding and then several weeks beyond that to provide the actual payment for the propane!!! Shame on them, if it was natural gas they'd be forced to continue to provide through winter months so crap like this doesn't happen!!!

The first time I used Ferrell was to refill my fireplace tank behind my house. They were supposed to arrive during the day but ended up showing up at 9 pm in the pitch dark. The driver left a rut in the neighbor's yard and complained about the size of my tank before leaving. I figured it was a one-time thing. I later scheduled an appointment for a gas line inspection. They gave me a window of 8am-10am. First off, they never sent me an appointment notification or anything, it was just a verbal confirmation over the phone. I call in the morning to confirm that the inspector is coming. They say he'll be there by 10. I wait. I wait some more. I call in and they tell me the inspector won't be able to make it and that they had a note in their CRM to reschedule my appointment, but never did. I asked them to send me possible dates to my email. Still haven't heard from them. I'm incredibly upset with their poor communication and service.

We've been Ferrellgas customers for 12+ years now. When it counts, in the winter months, Ferrellgas never shows up sooner than their projected "end date". On one occasion when our propane wasn't delivered at all, they tried to charge us the $200 emergency delivery fee. Currently, we've been out of propane for 3 days now. We ordered on 1/31/19 & were given a promised delivery no later than 2/11/19. We called 3x on 2/8/19 for a status and were told multiple times we WOULD see them that day. We never did. Now it is our promised date, 2/11/19, and they won't deliver because of the snow. We rely on propane for heat, hot water & our stove, so we've had none of those things for 3 days now, and we have small children.

I have only used Ferrellgas twice now. I called on January 8th and paid them in full to come fill up my tank as I was down to only 50 gallons. They told me they would be out. A few days later called back as no one had shown up - they say they be there sometime between January 8th and January 22nd. On January 15th, my gas ran out. I called again. The only thing they would say is they will try to get there before the 22nd. So another 7 days without heat. They sure didn't mind taking my money on the 8th.

Updated on 02/03/2022: Today is February 3, 2022. It is 3 degrees. I have been on an autopay contract with Ferrellgas for 22 years. This is the third time that Ferrellgas has left me with no gas in the middle of winter in the last four years. The last two times I complained to the corporate office as my husband was terminally ill and we had no heat, hot water, and could not cook. They gave me a $1.99 a gallon contract as resolution and within a day or two came and gave an emergency fill.

Ferrellgas propane has put pride and money in front of customer service! They had no issue whatsoever turning off our propane tank that they had just filled and red tagging it so we could not touch it until at their convenience they got out here to fix it! And I would not be so upset over this except for the fact that we have two kids in the dead of winter that we're trying to keep warm, hence the point of us getting propane!

If ** your customers is what you consider great service then I suppose Ferrellgas would be doing well. We ran out of propane last week and had to call for an emergency fill. We were told it was a $100 fee plus the cost of the fuel and their ridiculous surcharges. The price per gallon was 20 cents more than their competitor. But what choice did we have? It is a Ferrellgas tank. We were totally at their mercy and they took advantage of us. Their competitor does not charge a ridiculous fee for emergencies and there are no fuel surcharges. Congratulations to Ferrellgas for losing another customer. No wonder nobody in our neighborhood uses their services. We're switching to KC Propane out of Riverside, CA. When we explained what happened to us they balked at what we had told them and explained that they would never take advantage of their customers in that way.

I ran out of propane Saturday night so I couldn't call Ferrell until Monday. Ferrellgas said they would come that day if I would pay the 150$ penalty. I told them I couldn't afford the extra charge so they told me it could be up to a week... knowing we're in a cold spell with evening temps around 18 degrees. They were closed Tuesday. I called Wednesday morning hoping they would come today. The Ferrellgas big tank the trucks refill at is 3 miles from me. Sarah the employee in customer service said it might not be till next week and I asked her, "Aren't there any service calls near me..." She said she had no idea.

This is the most horrific company to try and deal with! They have a lot of girls doing nothing there! I had a heart transplant and they felt me so much trouble and would not fill my tank because a competitor AmeriGas (now another company and I can see why) had put a sticker on it! I had to get out of the house and drive there and show them the bill of sale for my tank! They took the LIAR’S word at AmeriGas that it was his! You can call them for gas and they will let you run out. I think maybe for REVENGE. I have been in the cold house now 2 nights and it looks like I will be there for several more! So much help when you walk in but NoBody does **! They have no regard for the old and disabled AT ALL! Suck ** company. Save yourself a lot of trouble and get natural gas or electric!

In Oct 2018 I called Ferrellgas to install 500 gallon propane tank. I paid for installation and tank fillup. I told them that county required permit. They said they would inform service. After two weeks no one called with installation date so I called back. Jesse from service called with a date of Nov 19th. I told him that permit was required. He said this would take another month for installation to be done. He would call back with date. I called once, sometimes twice a week for a month. Never got a callback. The last time I called, which was a few days ago, sales said she would call service and ask why the holdup. She was told that the permit is a multi step process and they have to work with the builder. BUILDER?? WHAT BUILDER?? Told her that was BS.

I use gas logs so I need propane. I was told I could not get gas unless I pay 330.00. They stated they do not fill under 100 gallon. I just talk to my uncle. He stated that he get 50 gallon all the time. I think I am going to go to another company. If I have to be told how much gas to get why purchase from this company. I am from North Carolina.

I prepaid for 150 gallons and driver put in 200+ gallons. His mistake. Got a bill just 5 days later saying we owe $98 for the extra gas. Letter said I quote "Your account is past due. Late payments can affect your credit." WHAT!!?? Called the main office and had to kick and scream to get this bill canceled. DRIVER FAULT! Never using Ferrellgas again!!!

Our home is heated with propane. I ordered a tank and fill up from Ferrellgas. Things went well in set up over the phone. The company said they deliver an agreed upon dollar amount ($200) and I would pay that amount in full upon delivery. On the delivery date, the company filled the 500 gallon tank and billed me for over $1000 in propane. The driver was unaware of our agreement and did not bother to rectify the situation.

I have been a customer since 2003. Prior to 2010, I paid my invoice upon delivery. In 2011, I suffered a severe back injury and was granted SSD. I called the company and explained the situation. I was told that they would accept monthly payment which I did every month. Last year, I was told that my account was no longer in good standing and I would have to pay in full before delivery. I borrowed money and did so. Afterwards I called the district office and raised "heck". I was told that a memo would be on my account granting monthly payments. I recently called for delivery and was told my acct was no longer valid. I explained...again...and the secretary basically said "tough **". I asked to speak to the mgrs and was told she wasn't going to bother him with such a poor excuse. This is the rudest, inconsiderate, lying bunch of crooks I have ever known. I cannot believe the BBB hasn't shut them down.

Would leave no stars if I could! Stay AWAY from Ferrellgas. Monday Sept. 17th I called around to different gas companies getting quotes. Was given quote of $1.09 gallon from Ferrellgas, so I told the lady I would like to order 200 gallons. They asked about information that would be on a metal tag, which I was unable to see, because of a wood box around the tank. I told them I wasn’t even sure if there was a tag. They made it out like it wasn’t a big deal and they would send someone out to inspect the tank.

We live in Upstate New York. Ferrellgas let us run out of fuel in the middle of winter when it was 40 below last year. Then they left their tanks here for 2 months thereafter. The worst!!! They kept telling us that they were going to bring us fuel but they didn't; wouldn't commit to a date as our tanks drained down to nothing. They didn't care. We almost had to move out of our place, and were worried about pipes freezing. If there was a zero rating I'd rate them 0.

Stay away from this company. When my now husband and I bought our first home 6 years ago, Ferrellgas had a tank here. We were young and didn't have much money, so we only had it filled when we needed it, since we only use it for water. They told us the tank was ours, and since we only use propane for water, why not get a smaller tank? We would just have to make payments on it. We said no, we'll just keep the bigger tank since we don't have to pay on it. Things were fine for a few years.

Ferrellgas is run by the shadiest people, who have absolutely NO BUSINESS ETIQUETTE, and they feel they are above the law. When a customer signs up for a set monthly fee to cover the cost of one full tank that has been delivered and filled, the gas company cannot increase the monthly rate on a price that has previously been agreed upon in writing, with monthly payments set at $25/month. Their lame excuse was that “gas prices have gone up.” Too bad, because our monthly CONTRACT IS BASED ON PROPANE PRICES AT THE TIME THE CONTRACT WAS WRITTEN.

Ferrellgas uses predatory practices to unnecessarily charge its customer. Last fall, I ordered a propane fill for my tank and was told (as I expected) that it would take a couple of days for the delivery man to come and fill my tank. At the time I placed my order, I was fixing my gas dryer and had turned off the main valve from the propane tank and disconnected the gas line from the dryer. To my surprise, the delivery guy came within hours to deliver my fill, but "red tagged" my tank because it failed a leak test. Obviously it failed the test because I had disconnected the line from the dryer.

Ferrellgas has not been able to meet delivery deadlines (even with a two and a half week delivery window!) And there is no system for accountability. They operate with "call centers" and the best you can hope for is giving your number to the call center operator who will then give it to a manager, who in turn will not call you. So, if you enjoy late deliveries of propane (even with weeks of lead time) with zero accountability and/or a way to reach anyone other than a call center person, then this is the company for you.

Years of problems with this company. Our business has tried to deal with them and the problems range from misinformation to charging us almost $6 per gallon for propane more than once. When we first started the driver would bring the invoice to the office then it stopped and I thought they would mail them, but they never did, we only received statements which don't show price per gallon but reference invoices they didn't send. Months later I found a driver invoice on the ground being ran over by our forklifts. Then later I found another one on the ground soaked by the propane tank. I realized the driver is just leaving the invoice anywhere he feels like instead of walking 20 yards to the office. I mention this only because a year later I thought the price seemed high and looked into it (not easy without any invoices) only to find out they were charging us about $5+ per gallon.

Last year in Spokane I ordered propane for my owned tank as my supplier was backlogged and I was out. They said they could get to me with a minimum order of 100gal. So I said ok and gave them my debit card to pay on delivery. They after receiving that card number then said it will be two weeks out! Not wanting to argue I said, "WHATEVER" and ended the call. I contacted them Banner Fuel, my supplier over 20 years, and they said 4 days to get my propane so I ordered from them and canceled with Ferrellgas within hours. They come to find out had charged my card immediately and were using my money until they got around to deliver. I told the lady (put back the money you didn't have coming to start with) and she said they would. It took 45 days!!!

I highly recommend Ferrellgas. My experience with them has been nothing but a pleasure! The initial call I made to inquire about service was with a very pleasant and knowledgeable lady and both gentlemen who installed and filled the tank were very professional and most helpful. This company is top notch!

I have went through some real bad gas companies over the years. But, when I found out about Ferrellgas, I thought I had finally found a decent company for a change. And, to give them credit, they were a great company for several years. I have a credit rating in the 800's, one bureau was 830 last time I checked. Then in the summer of 2015, I just happened to be home, when a truck pulled up outside my house out in the front and a person was connecting a chain to the gas tank in my backyard! I ran out there and asked what was going on and a very heavy set gentleman with a shirt full of holes advised me that my account was in collections and he was taking Ferrellgas' tank.

I've had Ferrellgas for 20 years. In all my dealings with them, they've been helpful, attentive, and friendly. They've always communicated well. Kept appointments on time. If there have been times they were delayed, they always kept me updated. I was surprised to see all the negative reviews, when my own experiences have always been so positive. I would recommend them in a heartbeat. There was even a time I was not able to pay my bill in whole, they let me make payments and were very nice about it too.

I would NOT recommend this company to anyone! We set up a work order to have our LP tank hooked up to our new house. When the technician came he didn't even tell his name or what company he was from. He thought we were going to hook it up to the temporary housing we have on the property even though the work order told him that it was to be hooked up to our new house. He told us that he had been with the company for over 20 years and yet he didn't know how to hook up a LP to a dual fuel system. He started to work and had turned on a ditch witch then motioned for me to come over by him. The ditch witch was so loud that I had to lean in to hear him ask a question and he grabbed my butt twice! The company says he denies the accusation so I think he still may be working for them. His name is Thomas ** AKA Tom **. They are protecting a criminal!

Buyer beware of this company!!! I have had Ferrellgas for about 6 years and it has been a tenuous and tedious relationship at best. The company seems to feel you owe them even after paying your bill on time month after month and year after year. I have had several incidents in the past couple of years that should not have happened. And Ferrellgas refused to take responsibility for their actions by blaming me their customer.

Never again, once they have your money you don't matter. Failed to deliver after prepaying. Two times, I was HUNG up on when I had the gall to ask why. More than a week later still no gas and no refund yet.

Never Use This Company- Ever!- Palmetto, FL. Use Ferrellgas if you crave the following from a service provider: Not showing up to for appointments and not calling to reschedule. Installing a leaking gas tank and not fixing it after their technician brings it to their attention. 2nd tech said it wasn't leaking. Third tech said it was and it had been leaking for 7 months. Can you say fire hazard! Not scheduling a date to pick up the tank we leased after we switched to a competitor, even though the competitor gave Ferrellgas a switch out notice and we called to cancel their service. Scheduling a pick up date of 1/31/17, after we called to complain, but not showing up. Complaints were escalated to management for 3 years, but nothing was ever done, no apologies made. To this date, Ferrellgas still has a tank sitting in our neighbor's yard, waiting to be picked up. A company is only as good as its employees.

These people are not a company to do business with, unless you are STUPID. They offered to sell propane home delivery fuel and took my debit card to authorize for payment. Authorize my hind end they did a hard charge securing the fund transfer immediately. Then stated "one week from today you will receive your propane"! It's 7 here and no delivery for a week? Well the week came and no propane so I was left to pay again another company for delivery. Then I cancelled the order from these opportunists. It's been 4 days and no credit back on the card. Took the money for 2 weeks and still not back. Have to file a dispute W/ MC to get my money from these thugs.

Horrible service overall. Thought it would get better but never did. I live in El Paso, Texas and tried to fill my propane tank for my house but had no other choice but to refuse to work with them completely. First time I tried making an appointment to connect driver either never showed or the appointment was never made with them. I stayed home those days just to not miss the appointment and they wasted my time then. Finally after 3 days they showed up and were really nice. Second time trying to make an appointment. Made an appointment for Monday. They showed but in my part was not able to make it home and had cancelled and taking responsibility for that. Then rescheduled for Wednesday and tried to pay with card and the lady that didn't even speak English said we couldn't. We asked why but no response. Then I said “ok I'll just pay cash.”

Terrible Customer Service. On hold every time I called, called multiple times because I was out of gas. When I did get thru and asked for the person I talked to they were always "not available". They couldn't even give me a window of under 2 weeks for a refill/service call. Their rate to rent a tank is more than double of their competitors and then when a "manager" finally did call me back she was very rude. Apparently they don't want to be bothered with residential customers that just have small accounts with them. I would never recommend them. I think it's time THEY read all the negatives reviews on here and on Google to understand what their Customer's complaints are or they won't have any more Customers!

My initial impression of this company in October 2015 continued into October 2016. The customer service is terrible and I will no longer use them. I decided to go with Barrett. I didn't receive any type of notification about the early purchase available to customers starting in the fall season. I then called about this and was told, "Everyone knows about it." Their attitude was very poor. When I called Barrett, it was a breath of fresh air. The customer service is excellent and I got a thank you card from Leslie ** for purchasing their services. The prices are competitive so it was a win for me. Ferrellgas was being sued and the outcome is found at this link. SHAREHOLDER ALERT: Lundin Law PC Announces Securities Class Action Lawsuit against Ferrellgas Partners LP and Reminds Investors with Losses In Excess of $250,000 to Contact the Firm dated October 16 2016.

I bought a home in Brookings, Oregon which had a 200 gallon propane tank which was owned by Ferrellgas. Our home had two instant hot water heaters and a stove top which used propane gas. One of the instant hot water heaters for our master bedroom went out and needed to be replaced. It was so expensive we decided to switch over to a hybrid electric hot water heater for the entire house, and the hot water tank was put into the garage. This left only the propane tank use for the gas stove top.

I called my local office to get a fill, but I need to see if they would fill up my tank before my pledge came through from EAP for low income and disabled people. Well they said they could not fill my tank till they received my pledge so I call the person handling EAP, ask if they could expedite my applications. At first she said no but then they said yes at EAP. So I called my gas company told them I was approved for 900.00 dollars, well this is when things hit the fan. The lady from EAP spoke with them the next day. They came and filled my tank and hit me with a 150.00 next day fill price. I complained my gas then said that's on the state is paying for it!!! I said "that not right did you tell the EAP about the charge?" She said no then a few days later I get a letter saying that they won't do business with me and I have 10 days to get a gas company. All because I questioned a charge. I can't believe they can get away with it.

My parents have owned and used Ferrellgas for over 35 years. Once was AmeriGas whom Ferrellgas purchased. The tank was original with the house. So many of my friends had owned their tanks allowing them to get competitive rates in the gas market. Ferrell had monopolized the area for decades making customers pay the price they were asking. My parents were on a auto-fill plan which is an OK way of doing things, but I wanted more control of how and when the tank was filled so I called and had the auto-fill cancelled and went on will call, supposedly agreed upon. I requested a price on the used tank (over 35 yrs old) and they came back with a 500.00 price, and they indicated that was paid in full price.

I had set up payment arrangements with Ferrellgas. After making several payments of 300.00 on a prepaid card, they told me I had two payments returned which never happened as I have my statements. And they were charging me 7.00 a gallon. Now, they have disconnected my propane which I use for heat/cooking. In Wisconsin, it is illegal for utilities to shut you off from Nov. 1st to April 15th. I contacted them and told them this and they said the law doesn't apply to them since propane is a commodity.

My girlfriend kept reminding me to call and get my propane tank filled. She then said she would call. We looked at the tank and it was 5% full. She called Ferrellgas for me and said, "Fill it" and they asked us to leave a blank check, which we did. I then come home to find they put 100 gallons in and the driver filled in the check at 1.08 a gallon. I checked the tank it was now 30% full. So I called Preston in Grass Valley at Ferrellgas and she stated I called and said to put in 100 gallons. I reminded her that my girlfriend called this in and she said my girlfriend told her it was 50% full and it needed 100 gallons. How would my girlfriend know that 50% is 100 gallons, as it is not, she would not.

When we purchased our house 15 years ago it came with the propane tank. A local company was contracted to fill it. The local company sold to Ferrellgas about 8 years ago. Ferrellgas had someone come to my house, paint my tank and apply their name on it. I called to find out why and they said the tank had belonged to the old company and it now belonged to them. For 8 years I have fought with them to prove ownership to me and they have not been able to. Now this year they are charging a full Dollar more than anyone else in this area. Their excuse for higher priced, GREAT CUSTOMER SERVICE... what a joke. I informed them I was having someone else fill the tank and they are now threatening legal action over a tank they can't even show they own.

Ferrell gas is awful! I contacted them weeks ago regarding picking up their tank explaining to them the sale of my home is contingent on the tank being picked up, I never got a call back with a pick up date. I called everyday sometimes numerous times, never a return call. I asked for a manager numerous times, they were never available but I left voice messages. I asked for the CEO and was told he was hard to get a hold of and doesn't return calls anyway. I am disgusted with this company and will never use or refer them to anyone.

I had Ferrellgas for about a year. So I called them on July of last year to buy my gas tank and to get a price for the tank. The guy I talk to told me they would not sell me a tank because they have to have so many rented. So I told them to come and pick it up. The tank is still at my house. So I called Halls and bought me a tank. I emailed Ferrellgas and ask them to come pick up their tank. They have not. So what they are saying you can't buy their tank because they want you to rent and keep paying them.

Worked for them for 8 months. Worthless managers, Duke and JT. Corporate kiss ** and Liars! Customer service last priority. Logistic manager must be from McDonalds, as she couldn't tell the difference from a sandwich or an ice cream cone. Customers out of gas on keep full constantly. No compensation for on call every other week, then if you get a call they shorten your week to avoid overtime. Gave 2 1/2 weeks notice and they shorted me 58 hours of sick/personal time after promising to pay for it. Better off without them even though they screwed me! Charged customers a fictitious hazmat fee for every delivery. Charged at least 50 cents more than other gas companies. Quit cause I have a conscience, couldn't stand screwing the consumer. Positively the worst company I've worked for in 30 years, hands down! A total farce! Stay far away from these idiots!! Liars, liars, liars!

Since we've had Ferrellgas (starting May 2013), they have consistently screwed up our payments and have not sent requested billing statements. We signed up for auto pay at the end of 2013, and multiple times they have not taken the money, and then send us late payment notices. This time they said we had to pay the whole balance at once in order to get back on auto pay. They said that we just paid over the phone w/ our debit, and that they do not have our bank info, which is complete BS. My wife and I have each told them that we wanted them to do the auto pay and confirmed it with their customer service rep each time. It is very worrisome that they keep losing our account info.

I have been a customer of Ferrellgas for many years. I have never been late with payments, in fact, I often prepaid a full year in advance. For the past year, things have gotten quite awful. In January 2013, Ferrellgas allowed my LP gas tank to go empty, in spite of my being registered in their keep-filled program. They charged me over $4.00 per gallon to fill my 800 gallon tank. Unbelievably, they allowed my tank to go empty a second time twelve months later. I decided to research other LP gas companies in my area and found one that charges a much lower rate than Ferrellgas and serves the customers' best interests far better than Ferrellgas.

Ferrellgas would not service my property because they felt it was not safe to have the truck go over a bridge that leads to my property. Ferrellgas has serviced my property multiple times in the past without any issues. My neighbor has semi trucks and goes through the bridge daily without any problems. After discussing the issue and going back and forth with the manager he said to just find another company to service me. The manager was not interested in resolving the issue. Obviously, not interested in my business and as a private investor, it's Ferrellgas lost. I will not give business to a company who doesn't care to please a customer!

My family and I bought a house back in December that had this company for gas. We went through a different company. We called and asked them to pick up their tank. They said yes they will come get it, then 3 months later call they say they don't pick up tanks in the winter and now 6 months later of storing the tank the lady tells my mother in law on the phone "lady stop calling I have told you several times your schedule for pick up when we can get to you" and hangs up the telephone! No respect, constant lies on when this tank will be picked up off of our property and no customer service whatsoever!!

I think hate is a strong word which is why I try to avoid it. However, I HATEd this company with every inch of my body. They lied over and over to the point I just wanted to scream! No... Actually I have screamed many times on the account of them. They were a nightmare. Is it too hard for them to do just one thing that they say they were going to do? They never delivered within the window of time given, drivers would call and say they are coming and then they wouldn't show and denied telling me they were coming. They changed the delivery date repeatedly and made it out like I was the crazy one.

After being with Ferrellgas for 11 years at my cottage on a keep full basis, they didn't bother to fill my tank during the coldest winter we ever had (2014). They filled it in November and then never put in any more fuel until February. The tank was empty. I gave the driver my key code over the phone. When he went in, the pipes had all burst and the place was flooded! I had over $30,000 worth of damage and a full year later, the work still isn't finished. We lost use of our cottage for a full year, lost some of our furniture and appliances, and ended up with a lot of mold. This was the first year that I didn't sign a contract for a locked in fuel price.

Paid for propane gas 14 days ago and still no gas here. Now we are out and we have record cold coming tomorrow. Do not do business with this company!!! Service sucks. Even on the phone they just don't care about their customers.

We phoned and emailed when our tank was at 20%, then at 15%, then at 10%. Now we are under 5% and almost out of gas and still no one has come to fill up our tank. The lady I and my wife have spoken with on the phone really doesn't care and the customer is made to feel like he is the problem.

I've been waiting 9 days for a fill. Now pipes have broken and I just get the same excuses for why they haven't filled us yet. I'm done with this company as soon as the snow melts.

On 2-10-15 I called to place a propane order with Ferrellgas, I was told it could be 2 weeks before delivery would be made but should be no later than Feb 23. I told the CSA that my gauge was on 10 and she said she would make a note of it. We started to really conserve our consumption since I have experienced long delivery times with Ferrellgas in the past. I called the local office on Feb 20 to follow-up and increase my order since it had gotten extremely cold in our area. The CSA said they were trying to catch up on their orders. We ran out of gas on Feb 22. I called the office on Feb 23 and was told we weren't on the delivery schedule for that day but they would email the dispatcher and let them know and get back in touch with me. It was -7 in our area the night of the 23rd and we had no heat in our house!

We recently had power outages in Georgia. We were running out of gas. My wife has cancer and I needed gas delivery to keep the generator running for heat. We had made an order, but somehow the delivery date was messed up with Ferrellgas. I explained the situation and tried to fix the scheduling problem with the scheduler and might as well been talking to the wall. I was told that they would make a same day delivery for $150.00 service charge. Which was nothing more than a "Shake Down". I told the scheduler to forget that and somehow this turned into the cancellation for my scheduled delivery today. We called and the same propane terrorist told us that when we told her to "forget it", that she had cancelled the Tuesday delivery, which had nothing to do with the $150.00 extortion policy. Well, we are really all in about forgetting Ferrellgas. We are changing companies. Think I will send them a $150.00 service charge for me being their customer.

They are absolutely the biggest liars on this planet. I would steer anyone away from these crooks. If you want to stay warm don't pick these hateful ** to help cause they won't and they do not care for a second. They have inspired me to go solar.

Recently my husband and I were out of the country for a little more than a month in January and February of 2015. We assumed that we had plenty of propane to get us through the winter but with the severe cold our house sitter used more propane than we had planned for. When we returned we discovered that we only had about 10% propane left and called Ferrell Gas Company on a Monday, now out of propane for three days. We assumed, this being an emergency with -20 temps. that they would deliver either that day or the next. We were first told that it would be weeks before they could deliver and they would try to see if it could be sooner.

We have had service with this company since 11/2011 with nothing but continual problems. When we had signed up for service, while purchasing our home, I was advised that the company would come out and check our tank for refills. In the summer of 2011, we ran completely out of gas because we hadn't checked it. When I called to schedule a refill I was advised that I would just have to be put on the schedule & they would come within 7 days. I had to ask for a supervisor in order for it to be marked as urgent. When I asked my I was given incorrect information about the auto-delivery - I was advised they didn't know what the 1st representative advised me of that and that & that in order to add it I would have to pay extra each time and that it would just be deducted from my bank account but that it wasn't on any sort of schedule, just whenever they filled the tank.

This company came into our area of Snowshoe, WV, a ski resort. Promised "pie in the sky" rates and unfortunately some people went with it. I manage roughly 50 properties. Forecast for tonight is -17 actual, with -45 wind chill. Ran out of gas on one of my properties with a "keep full" clause in the contract. They had a truck delivering to an adjoining property today, and I spoke with the driver. He refused to fill the tank, with their tag on it, because he didn't have a work order.

I have been a customer of Ferrell gas for 3 years. The 1st year of service was a good experience - delivery, customer service etc. I've always had a credit on my account, either by paying in advance or by Li-heap (a state grant for low income people). I signed an agreement when I first signed up that recommended I call when my tank reads 1/4. This year I was told it would be 5-7 business days to get your delivery! Once they lost my call for propane and it took 9 days.

I've been with them for 6 years. I ran out two times within the first year. I cut them a break on that. Then at some point they made it so I had to call in when the tanks were low. So I called and was told 7 days. I told them that I was going to run out. The lady on the phone did not care at all. I CALLED another provider and 18 hours later I have new tanks that are full. It's been a week and their tanks are still in my yard. DO yourself a favor and stay away from them.

I am so upset with Ferrellgas, Neville Island, Pittsburgh, PA. They have allowed our propane to drop down below 5% and the temperature is in the teens. We use the propane to heat our home and water. The driver we had must have retired or quit, because he was always prompt and came up our driveway in the winter with no complaint or issues. Over the past year, my husband and I have noticed that during the winter months, we are neglected to receive propane in a timely manner. We live up in the woods, but our driveway is not steep, it is long, but level at the bottom and then turns into a small slope. This new driver always complains that he can't get up our driveway, but yet my husband plows it with our Kubota all the time in the winter when he is not away on business.

Ferrellgas is very a unorganized company. We bought a house. Needed to have the propane tank filled so we called around to the provider in the area. None of them said it was theirs. We had also called Ferrellgas and they also said they did not have a record of the tank being theirs. We then called our real estate agent and asked her if she know anything. She did not so she called the other agent of the previous owners to find out whose tank it was.

After failing to auto debit our bank account for our bill as we had arranged, they apparently stopped our "keep full" status with automatic deliveries. So on Super Bowl Sunday with friends over to watch the game we noticed around 4:00 that it was getting a little chilly. My husband went out to check the tanks since they pretty much never turn all 3 daisy-chained tanks back on the way they should and we were out of propane.

On 12/1/14 we had Ferrellgas fill our 2 120 tanks because last winter we had very serious problems getting them to fill the tank in a reasonable amount of time. On 1/7/15 we checked our tanks to see how much propane we had used and the tanks were at 12% and 20% and we could smell propane. Ferrellgas sent a technician out who confirmed that one of the tanks was leaking. (Oh...the tanks were moved by Ferrellgas in August 2014 so all lines were installed by them). The technician said that our fill should get moved up on the list.

I just started doing business with them 6 weeks ago, I called them and it took 4 days to come fill my tank again this time and my water line froze! They said sorry! Like that helped! You think when it's 10 degrees out you would come sooner!

KanGas sold to Ferrell Gas and we prepaid for 750 gallons. We didn't check our tank because we had never had to with KanGas for 16yrs. It is -10 and we are out of gas. We have been trying to get answers for refill since 7:45, a call at 10:00 the driver is not answering his phone. Per Bruce **, he will continue to try. I'm sorry but this is poor customer service 2 hrs later when they have our money and -10. We will change gas service as soon as we can.

Called in for a refill @15% and told them I was low Dec 30. Here we sit Jan 4 and won't be out till Jan 7. Thanks a lot and you come get your tank. I've found someone who will appreciate my business and my family and dogs. Oh by the way Ferrellgas you're $.50 more per gallon than everybody else!

I am a current customer with one tank for the house. I have another tank right now at the same location but for a different building. I was waiting to use up my gas from the other company first so I called Ferrell 2 weeks ago when I had 15-20% left in it. She said that when I get below 10% for me to call the office in Howell MI so they can set up a time to set a new tank. She also said that she would locate a 250-gallon tank and call me in a couple of days. NO call. I called them back today for them to set the tank because I'm under 5%. They said that the earliest they can set a tank would be January 20th 2015. Today is December 13, 2014. I will be out of heat. Why not be honest with me? I could have called the current company and I would not have to pay a higher price because of the emergency fill. They will not be out till next week. This is Michigan. I will be out of gas by tomorrow.

Hate Ferrell because it takes forever to get gas... They bring it when they feel like it (and I'M not out... but def will be by the time they get here). As a matter of fact I'LL have to fill 2 100lb-ers before they get here! Which is bout wk/ Wk and a half and then they fill the tank first... then send someone else a day or two later... to check the line... They've already let all the propane leak out once... (bout 175 lbs gave me back 20...which is nothing). It's a constant nightmare... Always billing me for something weird... "Customer service" absolutely stinks!!!!! Totally feel like I'M being ripped off every time!!!!! Hate hate hate Ferrellgas.

My wife called Ferrellgas on 11/15/2014 to have our 100 pound cylinder filled. They asked for the full payment of $127.98, which my wife paid with her credit card. She was then told it would be delivered by the 25th of November. Seems like a long time to fill the tank but we were happy it would be filled for Thanksgiving so we could use our fireplace (only gas device connected to the tank). My wife calls on the 24th to confirm that they would be out on Tuesday the 25th to fill the tank (they never showed). First thing Wednesday my wife calls and the woman said they would definitely be out by 4:00 p.m. on that day. Then she received a call Steven and he also confirmed they would be out by 4:00 p.m. Well, Wednesday at 4:00 p.m. NO delivery.

NOT RECOMMENDED! I have a signed contract for a new tank and 500LBS of gas that was signed a month in advance and paid in full when signed. It's been 5 days past the delivery date and I still don't have a tank or gas while it's in single digit numbers at night. Instead I now have frozen pipes and only my anger and frustration to keep me warm at night. Nor have i received any calls back from them after leaving several phone messages and emails. Not even a single call to tell me they would miss the appointment and would like to set it up the following day. DO NOT USE THEM.. you'd be better off buying propane from a gas station or Menards. This is how they treat a new customer? And I was referred to them by an existing customer.... They maybe several customers short very soon.

The customer service of Ferrell Gas in Appleton has significantly declined. I paid up front their $50.00 and keep fill that I have been on for 20+ years. Today, my tank is empty and I have a 3 year old grandchild in the house. I called and they said I was switched from a keep fill to a will call. The staff person required a 600+ prepayment to come to fill MY GUARANTEED AND PAID KEEP FILL TANK!!! I am very disappointed and will search for another provider.

I have been a Ferrellgas customer for a number of years. A couple of years ago I got sick and required some surgeries and treatment so I vacated my mobile home and stayed with family while keeping the propane tank intact. Now I'm back on my feet and expanding my family so I decided to up-size my home and requested that they move the tank so that I can have one home taken out and another put in then re-hook the tank up. It has been 4 months and several calls and I still have this blasted tank in my way. I called the service rep for my area and asked to speak to someone up the ladder. Conveniently that individual is out of the office for 2 weeks. Now I have requested they haul it away completely and they have lost me forever as a customer.

I placed a web order about two weeks in advance of any attempted delivery. I had to call to see if they had my order then make sure I was on the schedule. The first attempted delivery resulted in the driver leaving me a note saying he couldn't deliver because of the dog. On the note he said he couldn't call as the number was disconnected - a blatant lie! I called, rescheduled the delivery. Called on Wednesday morning to see if I was on the schedule, they said no.

Williams Propane was bought out by Ferrellgas 2 yrs ago. I had been a customer of Williams for several years and they provided excellent service. My propane tank needed repair due to leakage (full tank of propane) about one yr ago and it took Ferrellgas over two weeks to repair their tank. By then all of the propane leaked out of the tank and I had to argue with them that I would not pay them to refill the tank again.

BE CAREFUL WITH THIS COMPANY! They quote one price then double the price after install. They overcharge and add un-needed items to jack the price of the bill up. They will remove working items and replace with new items to jack up the bill. They'll deliver faulty equipment so they can come back out. They make appointments and don't show up, show up extremely late, and show up without the needed equipment. They force you to sign a contract while prices are high and commit to a higher price than you should have to. VERY BAD BUSINESS! CYA when dealing with this company!

Back in May, I was bordering on needing another refill to our propane tank, but I hesitated doing so because we knew we would be moving within the next couple of months. When I called, the woman on the other end was pleasant, and said that if I refilled with them that I could have whatever remained pumped out of the tank upon our vacating the property. I was just to call them back and they would come out. Well, the time has come and last week I made the call. The first woman I spoke to was befuddled as to what I was even asking and asked to call me back later. When she didn't call back, I called again the next day and spoke to someone else. She too, was at a loss and very confused by my request. (Seriously, am I the only one who moves and wants their money back??)

I called to get fuel delivered and was told the delivery had to a "fill". Well I have a 330-gallon tank and a fill up is over a thousand dollars. When I first started a Ferrellgas I could get 150 gallons. Then the next year it was 165 gallons and now I'm told it will be a fill up. Do they care I can't afford it? Not at all. I suppose they will deliver my lower request of fuel with their added $50 or $75 extra deliver charge; I'm calling to find out tomorrow. And yeah, if they will do it I'm sure they will take my money tomorrow and deliver the fuel when they get around to it. With Ferrellgas, it's all about extra fees and making tons of money on the backs of people in need.

I called Ferrellgas initially to have them check our regulator because last year FG had installed a faulty regulator that caused gas to surge and stop flow to my water heater. Thinking it was the water heater we changed the burner, the thermal couple; tried again and the bottom of the heater blew up, then we replaced the entire water heater. All this was a year ago, also last year when we finally called you to check the regulator, it turned out you had replaced it without telling me and the replacement was faulty.

Shortly after I purchased a "refurbished" tank, I had it refilled by another propane dealer (since their propane was much cheaper). About a month later, I began smelling propane. After calling a service technician, from Ferrellgas, I was told that the tank was full and it was very hot outside; and that the valve was just releasing pressure. I didn't think anything of it until it began doing it again this year at only 20% full. I contacted customer service and was told that the tank was sold "as is" and they are not responsible. It is my opinion that the tank was not refurbished as I was told, and now the relief valve is leaking. Besides, the fact that they will not honor their "refurbished" product, I have also lost about $200 worth of propane since it began off-gassing. Nothing I can do besides calling their service technician and paying them $75/hour to fix their crappy product. DO NOT BUY A USED TANK FROM FERRELLGAS!

On May 6, I received a letter from Ferrellgas stating that since I had not ordered propane in 18 months, they'd remove their tank (that I rent). The 330 gal tank was here when we bought the house, at which time it had a gas furnace. We changed to a heat pump, so it's only used for gas logs now and we don't use much gas. Although we did have it filled at a cost of $600+ I called Ferrellgas on May 11, 2014 and explained this. The woman said if I kept the account open, I could be subject to a low-use fee. I asked how much it would be and when I'd be charged. She didn't know either answer. I told her I wouldn't agree to an unknown fee at an unknown time and said I'd close the account.

Have had nothing but issues with this company. I've asked them to fill my tank all the way and they only fill halfway. I asked them to fill halfway and they fill it all the way. The last incident, they took my money and said they fill it in a week and they never came. I had to fight to get my money back and they only gave me part of it. Horrible customer service. This is the worst company I've ever dealt with in my life and their prices are way too high. Shop around because there is better companies out there and every one I researched had better prices. This company has dirty practices and continue to rip people off.

In January, we were contacted by Ferrellgas requesting that we be removed from the automatic refill program due to shortage of propane and high cost. The rep told us that we should call them when the tank was less than 20% full. She told me that we still had 102 gallons on our contract. I told her that since they routinely fill the tank only twice per year, why this was necessary (they usually fill it a second time in late March). On April 7, I called to have the tank filled since it was below 20% and reminded them that I had 100+ gallons left on contract. I asked what the cost of propane was now and she told me $2.49. I said, "Fine. Give me the 100 gallons at contract price, plus 100 gallons at $2.49." A week later they came and the cost was $2.65 per gallon. They would not honor the contract and were not interested in giving me the propane for the $2.49 as quoted. I have contacted them via email twice and they have not responded. Next step is finding a new propane provider, since they quite obviously care nothing about their customers or honoring a contract.

This is probably the 5th time or so that we have run out of propane when we are supposed to be on a "keep full" contract. So I wake up to a freezing house, no hot water, and when I call they will probably say I have no such contract. Again. I really just want to switch propane companies.

I ordered propane and they took the money out of my account immediately. $5 per gallon, but would not deliver for 2 weeks. We ran out. It was too cold for my 86-year-old mother who was sitting next to an electric heater!! When they finally filled/delivered propane and lit the New Water Heater, they left the gas on with no flame! The Water Heater blew up, and the company basically said it is not our problem. The driver said there was water in the line. I paid 5 dollars a gallon for propane mixed with water!! Worse company, very dangerous people!

They never know who I am when I call. Their system is down half the time. They refuse to enroll me in autofill (and I have good credit). They won't be pinned down as to when the gas will be delivered (like an 8 day window). They have billed me for things I didn't get. They gouge me on prices - last month a local competitor was charging $3.19 a gallon, they wanted $4.46!! So when I told them what their competitors were charging they reluctantly reduced their price (just that one time). So I finally got wise and switched vendors. Okay - NOW they will not refund me for the pro-rated tank lease, so I'm out about $50 there. PLUS they are charging me $90 to pick up THEIR TANK!!!! I don't even know if this stuff is legal, but what choice do I have? I am just livid.

I received notice earlier in the year that said I could lock the price in at under $2 a gallon (for a fee, in addition to the tank rental fee). But the notice also said I could lock the price in at a later date, although I don't think it specifically stated a $2 price guarantee. When I called Ferrellgas the price was over $4 a gallon. I didn't get the tank filled, and when it's empty all I want is for Ferrellgas to come pick it up.

Back in January, placed order for propane. Told me that it was $2.79/gl with minimum of 250 gl. When I first started using them it was a minimum of 200. Anyway, waited a week for them to deliver, called them, they said I had to pay them $1500.00 and they would bring me 80 gls! They told me several different stories about why it was by then $7.49/gl. Leaving pipeline, shortage because of the weather and then a employee in person said it was because of the overseas contracts get it at a cheap locked in price so we have to make up the difference. We were extremely low on propane so we took what little money we had and bought electric heaters so our family would stay warm and our pipes wouldn't freeze. I am going to have them come get their tank, but I was told they was going to charge me for that too.

Since Ferrellgas charges way more than another propane company, I switched over today. Called Ferrell and was informed that there would be a $99 p/u fee. This was never discussed when I became a customer. I still have a 30-gallon credit...wonder how or when I can get this?

I used to be a happy customer with a local gas company that Ferrellgas bought out. Once Ferrellgas took over, I became a "will call" customer instead of credit. I ran out of gas once and was told for an extra $150 I could get gas next day. I elected to wait because I felt that amount was robbery. I waited...and waited...and waited. I called several times and was never satisfied with any customer service experience. I asked that the tank be removed in order to go with a different company. I waited and was never put on a tank removal schedule, so ordered gas again only to wait an additional week. I was out of gas for a total of over 3 weeks. This winter has been harder than expected and we went thru the tank faster than ever before.

I ordered gas on 1/20/2014. I was not filled until 1/27/2014. The price was 6.26 per gal. This was the highest anyone in my area had heard of. The next highest here for the same day was 4.98 per gal. When I called, they just said that's the price. If they would have worked with me, I would not have bought a new 2000000 btu wood burner (that my Ins. co. approved) and a used tank that allows me to shop around for gas.

I became a Ferrellgas customer late last summer making the routine inquiries about getting a tank positioned into place, the pressure check of lines and online bill payment. The major defect with Ferrellgas is having to deal with a main office rather than visiting the local shop in your town. If you ask for help locally, you are directed elsewhere and it is like your request gets lost, delayed in delivery or... you have to keep calling them for action. The local guy is the Middle Man caught in a web of inefficiency and downright poor office management... Heating your home is serious and I no longer have trust in their competency to meet my need of reliable service. Please take the advice to ensure that the local business can process all your needs, it will save a lot of frustration and the middle man will be thankful too.

I became a new customer in December and this is the most difficult propane company I have ever had to deal with. They kept telling me they would set my tank the first of January and 14 days later they came out with a very rusty old tank that looks like it is about 80 years old, can hardly read the gauges. They need the money up front and then tell you it will take ten days many times it is over that time limit and meanwhile with the cold weather, you have to be concerned if you run out of propane. Also, I even called at 20%, and still no delivery, at the ten-day time period. Then, they don't tell you that the price you paid for is not the locked in price, so when they get there what you have paid for (they have used your money for ten days) may not be the gallons you get. This is such a price gouging situation. Please do not go with this company, it is a nightmare! Also, they will not do a contract with you in the winter months, it is called a service letter, but they will do a contract in the spring, summer months. Again, this has all the signs of price gouging.

Ferrellgas would not deliver propane to my residence in a timely manner, even though they were called days in advance and, later, were advised, via four separate contacts in three days, the tank gauge showed empty and could run empty any time. It was mid-winter, cold records were being broken, yet they were insensitive and unresponsive to my requests. Over the course of 8 days after my original call, the day my tank still had propane, they never would tell me when they had scheduled my delivery - ever. It just showed up. They kept saying ... "We can't give you a scheduled date for your called-in order" - only that it will be there no later than 10 calendar days. On the other hand, if you pay a $150 emergency-delivery fee, they said they could give me same-day delivery. So they really could give me a schedule date - if the price was right.

Where do I start? They doubled price per gallon in 1 week. Why? Price of other utilities is actually on decline. They are never there when you need them. They constantly lie and fabricate tales. "Customer Service" is a first rate joke. They keep adding fees and taxes. They will even charge you for low usage. If you're renting the tank from them, you have no choice but to stay with them, regardless what they charge. By some "law" no one else will fill it. I'll go with wood stove before I deal with these crooks again. Also, why are they still in business??? Why is BBB ignoring our complaints???

If you can, go with another company. This is the worst. They are the most expensive, and require a 100 gallon minimum which is well over $500.00. If you don't have it you're screwed. And they don't care what your situation is. Like for instance moving into a new home where Ferrellgas is your only option because you rented a house with their propane tank. You move in to discover the tank is empty, its freezing outside, everyone in the house including your little ones are getting sick because its cold and there is no heat. They don't care about getting someone out right away. If you have an extra $200 laying around they care enough to send an emergency fill. The people there are a taco short and every time I call for service I often wonder if the person on the phone "gets it" and if I will get service at all. Pathetic.

After a $300 tank fill-up, I couldn't keep fire burning. I called office and described what was happening. They were so dis-interested in helping me other than to say that a service call would have to be scheduled. I tried to find out if they had any suggestions before scheduling a call and she said it sounded like a common problem, probably a regulator. Technician arrived 4 days later, 5 hours late. He moved a little of the stuff around in the fireplace, wiggled the pilot light, lit it and said that maybe a small piece of the fill was in the pipe, and them handed me a bill for $105.00. He was here 10 minutes max. Bill included a $9.99 fuel surcharge. He was not in the big delivery truck. This is so over the top. Can't imagine if I really would have had a problem. I called the office to ask if there was anything they could do and I was told that was just the way it is. I will not use this company any more and cannot recommend their service. You have other choices. Don't get ripped off with Ferrellgas.

This company requires payment in Full day of order. Their wait window is 7-10 days. With that being said on two separate occasions, they went passed 10 days on delivering in which caused us to be without while waiting. They did not do any credit. The driver of delivery informed us that they only have 2 drivers. When calling to complain or find out status of delivery no one can give a direct answer. The response I received on both occasions was “Be Patient & Try to keep Warm!!!” Are you kidding me? They state they have No number or contact to dispatch to give direct answer. I have had Nothing BUT problems with this company.

We applied through the state of Michigan for help through Dhs . We were accepted to receive 200 gallons of propane but we had to pay $170 for the difference. We paid this the 2nd week of January. When the state lost our paperwork for a week so when they found it, Ferrellgas told them (the state of Michigan) it would be $700 for 100 gallons of propane delivered. We ran out January 1st, February 4th still no gas and now they are refusing to give our $170 back. We have been without heat for over a month, is there anything we can do?

I am a will call (not auto fill) customer. On 1/16/14 I received a fill of 149.6 gal for $535.40 (tax incl.), on /about 1/24/14 I received a bill for $535.40 for which I sent a full amount check on 1/25/14. Today, 2/1/14, I got an additional bill for "price index 100 gal. $314.66 + tax of $21.24" dated 1/23/14. I have an email into both the local and corp. offices asking for an explanation, but after a similar experience with Amerigas, I'm holding my breath for an answer, will let you know. Does anyone know what this is? Thanks.

Will not deal with this company ever. Customer service is worth more per gallon that no response when it is below 32Deg outside and your gas company will not respond within a reasonable amount of time.

I am quite disappointed with Ferrellgas. I scheduled the technician on the 27th of January to test the lines for my new heating system. Nice guy, gave me some pointers on things to be wary of including "Don't let them try to give you the current price for propane if they quoted you something different when you first started." The delivery for propane, I was told, the next day 28th. I got home at 6:30 pm didn't see any bill on the door, 30 minutes later the boiler shut down alerting me there was no propane. I went out and the tank was empty.

Last Thursday, 1/23/14, I called Ferrellgas, and was quoted a price of $2.89, by Laura, with a maximum fill of 200 gallons. I agreed to the price, and told them to come fill my tank. Last night, 1/27/14, they gave me 200 gallons. When the driver was leaving he gave me the bill. I was charged $6.16 a gallon not $2.89 as quoted. I called customer service, and they told me, that the $2.89 was not a locked in price, and I had to pay that day's price. I called 2 times and got the same response, so I have a bill for $1338.42, when I was expecting between $600.00 to $700.00. I have been a Ferrell customer for over 9 years, and whatever price I am quoted, is the price I pay.

I had called them over two weeks ago to have them come and fill the tank on a house I purchased over the summer. They said it would be there by the 28th of Jan. I called this morning to make sure they were coming as the tank had not been filled yet, they said a driver could not find the house on the prior Saturday and that the driver had called me! First off, they have been delivering to this house for years to the prior owners... The house is off a main street and is only one street with numbers everywhere. I never had a missed call or even a voice mail left. Then they told me the only thing they could do would be to re-schedule...

I have been ordering from FerrellGas for a number of years and always got my delivery 3-4 days after placing the order. This time I placed an order and after 5 days called them to see the order status. They said they would not be here for another 5 days AND if I wanted it sooner I would have to pay $100 extra. Now they never told us this was going to take this long to get a delivery, they knew we only had 20% left in our tank, which is now down to 13%, and they are charging a $100 rush fee, which I believe is a rip-off.

Unfortunately, Propane Companies are not governed by your State Board of Public Utilities. I have been told that the drivers did not show up to work on the recent snow days. Maybe they are making $ pushing snow. I was also told I had to wait up to 7 BUSINESS for propane gas. The drivers indicated that although they are short staffed some days due to the inclement weather, they could still deliver if they received the ticket from the main office and were approved longer hours for delivery. The propane companies are now indicating a shortage of propane due to extreme cold. The company is usually slow to deliver on nice days. In addition, there is not that many propane companies and I believe there are restrictions as to where the company can deliver. Once the competition opens up we will get better service. I have paid for propane gas last week and we are sitting waiting for propane in our cold house. Well I guess we have to pray, grin and bear it!

I order propane and had it prepaid 3 weeks ago, it starts out to be a 7-day delivery then it turned into 10 days then the woman called 14 days saying that the price went up and they could only deliver half because the government put a limit on it. I said please send what you can because I am almost out. I called and Micheel told me at they couldn't deliver because my driveway was not clean for the driver. We had 4 inches of snow so I got my driveway plowed. I called and told her but she was mad because I keep calling her. So she moved the delivery another week back. Their service sucks, I will be out of propane in 2 days. No other heat in house, have elderly woman in house too.

I was a new customer to Ferrell Gas and also a disabled veteran. I paid for a leak test to be performed at the time I purchased the gas. The driver broke the gauge out of my tank... causing a leak. Filled it and I lost 300 gallons of LP gas. I spoke with and contacted the district manager for assistance and was told, "It's your tank so your loss." Now I am without heat during a snowstorm.

I have been a customer of Ferrellgas for several years. I always keep a credit balance with them and always pay anything I owe them within 30 days. On January 5, 2014 I placed an order online for propane. My % was down to 10 at that time. They called me 4 days after the order was place and ask what my % was at that time. I went out and checked my tank and the % was 0. I was scolded because I did not turn my order in before it got down to 30%. She said the delivery man would check my tank for a leak when he came to my house. He arrived on January 13 and did the checks. I did have a leak and he turned the tank off! He called the man that does the repairs and informed me he would be out to fix my tank in a couple of days and that the repairman would then contact him to come fill the tank.

Paid $2.39/gal for propane Dec. 2013 received an auto fill (70%) today Jan. 23 2014 of $5.301/gal! Will contact Ferrellgas first thing in the morning, seems strange of such a jump in price!! From what I have researched current market price with shortage this is absurd!

I buy my LP gas from the people in Crookston, MN and they have the worst service ever.

We ordered gas 9 days ago when both tanks had 25% in them. They tried to deliver to us on the 7th day but our gate to get on our property was locked. They called the next day (Friday) and said they would be delivering that day but never showed up. My husband spoke to the driver and told him to call if the gate was shut and we would open it. But we never received a call. Our tanks are very low this morning, one is empty and the other 7%. I called Ferrellgas thinking surely they would be out today but no... they say someone will be here Monday. I told the person we were really low and asked if there was any way we could have someone to deliver today because we don't think we'll make it until Monday and they said no. With no concern. Didn't even try.

It's mid-January and it's been nearly 3 weeks since I first called for delivery. The tank is near empty now. We've shut off roughly half of the 3,000 sq ft we normally heat, and we're running space heaters to try to keep the tank from going to zero. I've gotten excuses from Ferrellgas such as "the truck broke down" or "there's a propane shortage". I don't need excuses. I need propane!!!!

When we started doing business with Ferrellgas, we were told that they could take from 5-7 business days to deliver once an order was placed. We placed our lp order online at 5:06 on Jan. 3rd at 37%. We assumed they would come out sometime the following week. They didn't. We called on Jan. 10th to let them know the percent was getting very low and see when they would be delivering. We were told they'd be out at the beginning of the following week. They did not deliver on Mon. the 13 so we called again. They said, "Maybe by Wednesday." We replied that Tuesday would be the seventh business day and we were now extremely low at which point the customer service rep complained about the amount of propane orders they had to fill. She then said they would fill the tank on Tuesday. It is now Tues. night and we are bellow 5%. It is 10 degrees out now. They never delivered.

Have used Ferrellgas for over 25 years. There had been a local office in Franklin, PA which always knew us and took care of our special needs. This is a vacation home that we use every week or so but the drivers must keep a key for the gate since our primary residence is hours away. No problem for many years, then the local office was closed and the account monitored by Pittsburgh or in Ohio. Nobody ever knew us and trying to get information was very difficult. All of a sudden, the keys they had "stopped working" and I had to provide them with a new one. Arranging a delivery was excruciating and most often the scheduler seemed exasperated with us.

We ran out of propane this past Monday, 01/06/2014; called on Tuesday morning and requested a delivery, followed this up on Tuesday with a number of calls to see when there would be a delivery - needless to say no delivery on Tuesday. Called on Wednesday and repeated our request for a delivery, again followed this up with a number of calls and yes, you guessed it, no delivery. Thursday and Friday were replays of the previous two days, except for the assurances that a rep would return our call as to scheduling and delivery. It is now Saturday morning and no delivery; were told a rep will call us back. We won't hold our breath until that happens. Four important bits of info: (1) we are in a cooperative buying group - you would think that they would go out of their way to service a member of the group - not so, even after a call from the director of the group; (2) a term of the co-op is all bills are paid within 10 days of delivery, which we have faithfully done; (3) we are on automatic delivery when we ran out; and (4) Friday is the normal delivery date for our area. There is only one word to describe the treatment we have received - ATROCIOUS!!! Of course this all occurring on days when we experienced subzero temperatures.

I ordered gas 9 days ago, told them I was under 20%. They said it could take up to 9 days, but it would be much sooner. I said can I last that long. They assured me I would be okay. I ran out of gas Monday, wind chill -20, called them and was assured I on the 'DELIVERY SCHEDULE', I would have gas that day. Nothing. Called Tuesday morning. Again, "you are on the delivery schedule, you WILL definitely get gas today". It's freaking Weds. at 8:30 pm, still nothing. 5 phone calls today, each and every time I was assured the gas would be delivered today. I asked to speak to a manager and was told one would call me back shortly with an ETA of the delivery. That was at 10 am. He never called me. I called again, never swore or called anyone a name and the girl hung up on me!!!! Called back, got another girl. She again said I would be called back and that I was on the "DELIVERY SCHEDULE" for today. It's 8:30 pm, are you kidding me. I will dump Ferrell as soon as I can. They absolutely stink, just freaking terrible service.. NEVER BUY FROM FERRELLGAS. NEVER!!!!!!!!!! BY THE WAY IT'S 7 DEGREES OUTSIDE, 48 INSIDE, WATER PIPES ANYONE??!!!

I called Ferrellgas on Dec. 31, 2013 to have my tanks refilled. I had 20% in one tank 25% in two tanks and 10%in one tank. These are 100 gallon tanks. The 10% tank is on my work shop, not concerned with it. The other three are on my house. They told me it would be sometime around the 14th of Jan. I called back in 2 days and asked why it was going to be so long to get the gas. The woman told me I should have called when I was at 30%. I have never been told this before. I have been with them for 4 or 5 years and have always called and got gas in 3 or 4 days. On their web page, it lists rules for call to fill customers and it says 5 days for refill. I have almost a $600.00 credit on my account.

Called eight days ago for propane to be filled. -1 degree now outside. Will switch to another provider asap.

(1/6/2014 Temp -8 F) I have been doing business with Ferrell Gas since I purchased my home back in November 2008. I was on automatic delivery for a long time until it seemed they were here every other week. I cancelled that and went to prepay. I am a 62-year-old disabled veteran. Last month I purchased gas from them, and after 9 business days, I ran out. This December 30, 2013, I order another 200 gallons, and once again they have not delivered saying rather glibly that I was not scheduled for a delivery until the 9th. Of course for the second straight month, I am out of gas. My house temperature is currently 40 degrees Fahrenheit as I write this. I found another gas company who just delivered a temporary tank of 26 gallons to help tide me over as a favor, and I have the Office for the Aging making inquiries with them. In addition I have discovered that the price I paid on December 30, will not be the final price. That will be determined on the date of delivery and based on Market prices at that time. I will discontinue using them.

I have only used ferrellgas a couple of times but will NEVER use or refer anyone to them again! I put my order for more propane in almost 2 weeks ago and they called me to let me know they were on the way but I missed the call so the driver left a message telling me I have 5 minutes to call him back if I want my propane and when I promptly called him back he wouldn't answer my calls. So after 3 more days I call ferrellgas to see what the status is because my tank is now empty and they tell me the driver canceled my order.... Uhhh... How can the driver cancel MY order??? Then I ask the customer service rep to please explain to me how this happened and she hangs up on me! Thanks so much for you sorry service ferrellgas!

Paid Ferrellgas $629.79 last Monday for delivery. We told them we were at 8%. They told us they would put us on the delivery schedule. On Thursday we called and asked them when we were going to get a delivery. They told us Monday. Now that is a week to get propane? When I called on Saturday they not only would not let me talk to a supervisor they hung up on me 3 times. They told me they have 5 business days to deliver. Now it's -3 outside and it is Monday 3pm and still no delivery. I called and they said that we are on the schedule for delivery today. Somewhere along the line Ferrellgas has forgotten about customer service and only care about the almighty dollar.

I recently moved into a new home that had a Ferrel propane tank on it. The listing said that the tank was owned, but it wasn't so my realtor said that they would purchase the tank from the company. In the meantime I needed propane, so I placed an order in. I called back a couple weeks later to find out when the propane was coming, and no order was ever placed. I barely made it through the next two weeks until I got my propane. I called my realtor and he said that he was having trouble contacting anyone that could send him paperwork to purchase the tank.

I have been a customer for the past 4 years, this past one has been horrible! I ordered fuel the middle of October, which I had to prepay. Doing so, and waiting for a week for delivery, which the driver put more in than what I paid for, so of course... outstanding balance. Now, I am sitting at 15 percent, so I call this past Monday... It will be a week, unless I want to pay an extra $300.00... Gee let me think...NO! So now that it is going to be -15 tonight, I have space heaters running in hopes that my pipes, my dogs and myself don't freeze...

We had some financial problems and had to make payments earlier this year. Paid it off early too. Now, still not having much money, can't get any propane until we pay up front. Doesn't seem fair to me. We always paid before. Now we are heating with wood. No problem with that, but soon will be out of propane for cooking. Needless to say when we do get the money we will switching companies.

My experience with Ferrellgas has been horrible. They demand prepay after they run a credit check, force you to hand over hundreds of dollars before they will even put in an order for anything, then it takes weeks for delivery. In my case, they lied & lied again. Didn't show up on the day they told me they would, do not return phone calls, refuse to let you speak to a supervisor and while they have your $600 for weeks, and you & your children are freezing waiting for them to show up. This is my first experience with propane. I don't use my furnace much as I am on a very limited income, disabled. I supplement with a wood burning fireplace.

Had gas delivered a couple of hours ago. The driver said he didn't know how to light pilot light. The person who knew how was sick. I FINALLY got a phone number to call the company. She said they were busy and perhaps they could get someone here on the 16th. I have been out of gas for the past 4 days. No showers, no heat. Since the company moved to LA. our customer service has gone to the dogs. This will be my last time to call ferrellgas and certainly be sure to let my friends know about!!!! Still don't know if gas is leaking or not!

I normally heat with wood boiler but I didn't have any wood this year so decided to go with propane. I have had a Ferrell gas tank here since 2009 for my water heater & range. I live in Northern MN. The temp outside right now is -9 without the wind chill. I had 200 gallons delivered a month ago but did not realize that it would go so fast. I ran out in the night. My house is freezing & I called @ 0830 for a delivery. I understand that they have to charge an emergency delivery fee. They told me it would be $199 emergency fee plus $30 for a pressure tank fee. I had no choice but to pay the extra $229 to be delivered today. It is 1:42 pm & I still have no heat. They said maybe by 5 or 6.

My neighbor uses Ferrellgas, and has nothing but problems since she switched to them. As a concerned neighbor, I check on Betty who is an elderly widow. I found out that she had been without heat for a couple days and she called Ferrellgas. They told her it would be anywhere from 1 to 7 days. I then called them on her behalf and told them her plight. They were very discourteous and unhelpful. She said: "All that I can do is tell the dispatcher." I asked if she had any idea when her delivery might be? She said, "I have no idea." Really??? It is an emergency and they had no idea. Time to change companies.

I have used Ferrellgas for over 20 years. Over the past 6 years, their customer service has been horrible. I ordered propane on Nov 11; today I am still waiting for a fill. I was told that my tank would be filled by Nov 21. I called and they were to call me back as to why it wasn't taken care of ~ no phone call back. I called again today to learn my dog was untied so I didn't get propane and I won't get it today either (it will be 20 degrees this weekend and I am almost out). I have to be put back on the schedule. I have had this problem in the past with them and had placed on my account to call 24 hours ahead of time so I can tie up the dog. Now this dog has no problems with the mailman, UPS, FedEx or any other person coming to my house. Apparently he just hates Ferrellgas. Actually they had a driver, Bruce, who delivered all the time without any dog issues. When he left, problems began. Customer service told me the driver can't call because he gets his run in the morning - well someone, somewhere has access to the schedule before that but perhaps they have no access to a phone.

By law, if there is a child under the age of 18 in the home, they cannot refuse service. Remind them of this for future reference. Contact legal aid or an attorney if you have to and they will tell you the same thing. Regardless of not paying the bill, they cannot cut off service, refuse service, etc when there are extreme temps and it is your heat source. I had to prepay for my gas. I was also told that it would be a soft inquiry on my credit, and it wasn't. Then was told they would call the morning of to confirm a time of delivery and didn't. When I called to ask about it I was told they don't do that. When this gas is gone, I'm going to be looking into another company. Hopefully I can find one.

My mother passed away 3 years ago and had a tank rented from Ferrellgas. We called and told them that our mother had passed and asked what we would need to do about the service. In the beginning we thought that the tank was bought by my mother some time before she passed away. We found out, according to them the tank was rented because the tank that she owned had a leak in it. After we verified this, we started paying the annual tank rental. Well, last month the company removed the tank without notifying us that they were going to do so. The rental was paid for the year and there was still gas in the tank.

When my father-in-law passed away, he left everything on his farm to my wife... That includes the propane tank he purchased from DeLaughter Gas co. in Sparkman, AR. He bought it on a rent-to-own contract. That was over 50 years ago! Then shortly before he died, Ferrell bought the company out and and started charging him over $50 rent. He told them the tank was his but Ferrell claimed the records were all burned in a fire! He's been dead over 3 years now, and the tank is behind my posted fence. It has 75% gas in it, and a guy claiming to be from Farrell left a handwritten note telling me to open the gate so he can get the tank. There's no way he can get to it without damaging my property! Ferrell hasn't shown me any title to the tank, nor have they offered up a reasonable deal to get the tank and gas. What are my legal rights here?

Well, last Nov. 2012 I filled my tank, then 2 weeks later again? I said I was not using that much gas and there must be a problem leak? My house is only 850 sq. ft. and I close off all the bedrooms so there is just the hall and living room to get heat. I would use the wall heater an hour in the AM and a couple hrs. in the PM. I am on widow's benefits so money is tight. Well I got many excuses, if the tank is not full the gas goes faster, maybe I am really using more, perhaps it's my water heater, etc. Then in Dec and Jan 2 more double fills. I was then broke and have a bill of almost 900.00? My total was almost 2,000. I called them and begged for a gas leak check.

I had a similar experience as Mary in Ambridge. I got screwed by them before and wasn't playing any games this time. I had a score to settle. After trying to deal with their crap, I said it had to be gone in a week because the property was being sold. I never said I already bought the place or gave my name, just that I was at this address... Needless to say, they gave me the song and dance about charging to remove it, and the account at the address was closed so they needed a credit card to prepay for removal. I said, “No way. It's your junk, get it or I would have it dragged to the side of the road.” They said I couldn't, and I said it would be there on Friday evening when I leave the place. They never came by Friday, SO... I sold the tank to an old friend, who moved it to their camp and they said they were going to "retag" the tank somehow with a new serial number. My thought is the tank is gone. Let them call a cop and prove where it went. Just like calling someone who will haul it away for scrap.

We bought the property next door to us and had another propane supplier contracted. I telephoned Ferrellgas of Warren, PA to come and remove their empty tank. I have since called 4 more times and it is still sitting there. I have told them that I will be calling a salvage man to scrap the tank and all their gauges. I was told I can't. I have no account with them and I told them that they are trespassing by not removing their tank. I was told that they would get on it... Well, that was two weeks ago and it is still there (June 27, 2013).

When my wife and I moved from Dahlonega, GA, we left excess gas in our propane tank. Ferrellgas gave us a credit for the gas, but deducted almost $90 from the refund as a charge for "removing the tank." Months later, I drove by the old house and saw that the tank was still there, even though we paid to have it "removed." A month or so later, I received a bill from them for "equipment rental." When I questioned the bill, the charge was removed, but their explanation for billing me for removing the tank when they did not do so was, "DOT will not let us move the tank when there is gas still in it."

I rented a house that had a Ferrellgas tank. I had it filled once but was unhappy with how they treated a leak at my neighbor's house denying that there was a problem. My neighbor had Thomas Gas come check it out and, sure enough, there were two major leaks that could have gotten someone killed. I switched service but when I did, they informed me of the Master Agreement and they were going to charge me to pick up the tank. To Ferrellgas, it doesn't matter that I didn't know about that charge or a bunch of other charges they can hit you with. It was enough that I accepted gas into the tank. Well, Ferrellgas, we will see you in court if need be!

I ran my heater for 23 days, 4 hours a day. I have a 120 gal tank. They have faulty tank, regulator or they didn't fill my tank up when they installed it. The gauge still has the same reading after 23 days. I told them I thought I had a heater problem so I had it replaced. Then I come to find out it had to be from the tank. That tech told me he thinks it's out of gas. I called Ferrell and told them. She said, "Well, if we can't find anything, we will charge you." I just want them to check their own equipment out. I shouldn't have to pay anything. How am I supposed to know if they ripped me off and didn't fill the tank up if the gauge is bad? Dissatisfied with service.

I am on automatic fill for gas delivery. My bills are always paid on time and up to date. Ferrell Gas short filled my tanks and would not deliver more gas when I was nearly out. I called at least 4 times over a week requesting a delivery. I was assured that I would get gas. They lied to me repeatedly and never did show up, leaving me with not enough gas to get through a cold weekend. I had the same problem with them last year. They told me to add another tank last year which I did. So what do they do? They short fill the tanks, so what was the point? I am waiting now for another emergency fill. I am supposed to talk to a customer rep on Monday. I don't expect much to happen based on last year's experience.

I have been a customer of Ferrellgas for about 15 years. I have never been late or not paid my bill for all those years. Last year, I lost my job and have been unemployed. I had about a $900 bill with them. I was set up on a payment plan. I was paying about $250 a month. Come this past November, when no one was home, a Ferrellgas employee came out to the house and shut off our tank. No note was left informing us of this. I came home to discover no heat. I was on the phone for about 3 hours trying to straighten this up.

I ordered gas from Ferrellgas in Liberty, MO when the market price was $1.58-$1.69 a gallon depending on who you ordered it from. I had a first time fill of $1.449 on 10/22/2012 and had the second fill on 01/11/2013 for $2.109 a gallon because I had a 150-gallon tank. When I called and asked how the hell gas went up .65 cents a gallon, I was told it was because I had a small tank. I asked where in writing it states that, and no one can answer or show me that in writing. I had to wait a week and a half for delivery, and I know that is because they were going to wait until they were in the area. That is fine. But to then charge me that much of an increase is **! I will never do business with those people again and cannot wait till this tank is empty so they can shove it! Go MFA!

I ordered propane on Jan. 3rd. After four phone calls and several "we will definitely be there today" lies, they finally delivered my propane 12 days later on the 15th. I have four children in this house and their customer service people did not seem to care when I told them this. We rely on the propane to be there and by the time they finally delivered, the tank had run out and had been out for a few days. This made for a horrible and trying time in our house. Did Ferrell gas care? Nope. I own my tank and had paid for the gas in advance. There was no reason for the delivery to have taken this long. I don't care how busy they may be this time of year, but 12 days to deliver gas? No one is that busy, especially in these economic times.

On 2/20/2012, I terminated service and my customer agreement with Ferrellgas due to unsatisfactory service (failure to make a delivery when they said they would and when I was almost entirely out of gas). I requested that they pick up their propane tank at that time. According to their employee, their computer system had a ticket on the 21st to pick up the propane tank as soon as possible. Around the first of March 2012, the tank had not been picked up and I received a letter from Ferrellgas stating that I would be charged for tank rental for the coming year (as I recall, starting after 2/20/2012) (!), which was not acceptable to me since I already had another propane supplier. On 3/2/2012, I called their customer service number and advised them of this. Since the tank had been moved to my front yard for them to easily pick up, and I was not using it, I also advised them that they would be charged for storage of the tank on my property, in the hopes that this would encourage them to pick it up sooner.

I live in a trailer park and have used Ferrellgas since I have lived there (16 years). I have two 50-gallon cylinder tanks that were listed in my account as keep full. Well, last week, I completely ran out of propane. I called the company (on a weekend) and spoke to the service office, a very nice lady. She said she would have someone come over on Monday to give me full tanks. On Monday, I waited until noon then called the local office and explained what happened, but she had no knowledge or message that I had called the 800 number on the weekend and that someone was to come over and exchange the tanks. So she said, "I'll see what is going on and call you back." She called back about 20 minutes later and said, "We no longer do the cylinder exchange any longer." I said, "Thanks for letting me know sooner instead of waiting until I ran out of propane." Of course, she said she was sorry, but that didn't help my situation.

I reported a propane gas leak at my home at 7:08 in the morning on Tuesday, October 16. It took them over two hours to show up. Here's a short version of what happened: I was leaving the house at 7 am and was overwhelmed with the smell of propane when I walked out my front door. I immediately came back inside to get the phone and told my husband to get dressed as I was certain we would have to evacuate. I called Ferrellgas and was told to close the doors and windows and stay inside, that a driver would be there. I asked how long, and she said it would be this morning before noon. I was quite taken aback by that timeline, but I did as I was told and brought my dogs up to the back deck as well. While waiting for them to arrive, I kept going out to check on my dogs and the smell was getting less and less.

I purchased a house in April 2011. I did not move into the house until May 2012. There was a propane tank with gas in it. Basically, I purchased the gas when I purchased the house; I thought. When I finally contacted the company because of a gas leak, this was when I was informed that there is a $50 yearly rental fee. I decided to have the tank removed from my property. There is approximately 150 gallons of gas in the tank. Ferrellgas informed me that I would not get reimbursed for the gas because I did not pay for it. When I informed them that the gas came with the house, they then informed me that they were going to keep the gas in lieu of the $75 fee to remove the tank. I never signed a contract with Ferrellgas, plus they cannot tell me the last time gas was delivered to this address so they were going to dispose of the gas, not resale it. Is this protocol? Do they think me stupid?

I have had Ferrellgas for five years now, since I bought my house in the country. I filled my 500 gal tank when I moved in. Since then, I topped it off two years ago. I am a single dad living pay check to pay check. To help pay my bills, I use wood as a primary heating source. So I try to use very little propane to save money. Ferrellgas called me and left me a very rude message if I have checked my tank because I haven't bought any propane in two years. I called them back and explained my situation to the lady and said I'm still good at 55%.

I was a customer of Ferrellgas in 2010 through March 2011. That's when the contract ended. I own my own tank, so I called around in September 2011 to price shop. Suburban gave a better price, so I told Ferrell by telephone I was going with Suburban and no longer using Ferrell. They said they would match Suburban's price, but I told them I already signed a contract with Suburban and that I was staying with Suburban.

The gauge on their tank was faulty and read 15%. However, the tank was empty. We called for delivery and were told it would take 5 days. They did come sooner, but we had disconnected the tank from the house. They would not reconnect if we’re not home and we were told we would have to pay $50 for leak meter (obviously disconnected) and $149 for complete check within the house. We moved their tank to the middle of the field for easy pickup and it was never hooked up. Now that it has been picked up, they have refunded us but keep more than $100 stating we used 20 gallons. Obviously, their tank and the gauges are defective. We never used any of the tanks. I got poor customer service twice since being their customer. Never again.

In late November 2011, I contacted Ferrellgas to set up an account and bring me a 250-gallon tank. The lady, Kim, told me if I do the keep full program they would lock me into a $2.50 price until spring. So she ran my credit, stated everything was good and my tank was delivered. When the delivery guy came to fill it up, he stated he put 60% in but had run out of propane. However, he said he would be back with the rest and would paint my tank. To my knowledge, he never returned. And I soon received a bill for almost $600.00, which to my calculations I was charged $3.50 per gallon and not the $2.50 price I was told.

I contracted with Ferrellgas and locked in at $1.98 a gallon last year. After running empty, I switched to the "keep me full" plan. At that time I was told I was still locked in until spring, they then promptly started charging me the market rate for gas. I advised them several times that I could smell gas at the tank every time I checked it, but they said, “That is normal.”

My balance was zero. I was to be checked upon twice a year, to see if I needed gas. One night (26 degrees and falling), as I went to make dinner, my pilot light on the stove wouldn't light. My blower on the heater was running longer than usual, but I was tired, and needed to start dinner. All of a sudden, I said "oh don't tell me my gas is out". I went outside to see the tank on empty. I called them to ask why this happened, and I needed someone out right away to put some gas in my tank, as it was going to be freezing later, and I needed heat. After talking with the answering service 5 times, and getting put on hold, or promising someone would call me back, I was freaking to think I was not going to have any heat. To my surprise, the truck pulled up, and I almost was going to kiss his feet.

The 1st of January 2012 I called Ferrellgas to order a tank and gas for my daughter. An employee took the order. She said they would bring a 250 gal tank on 1/5/12 (Thur.) and fill it on 1/6/12 (Fri.) and someone would need to be there. No problem as my daughter and her child were going to be moving in on the 6th. That evening, there is still no tank or gas.

After years of being hypnotized into being green, I decided to junk my old 61% efficient oil burner. I went with a top of the line propane burner. Naturally I went online and started to research propane dealers. Ferrell Gas was the lesser of the evils with the amount of complaints; their price was not too bad either at $2.72 per gallon. My first fill up on a 200 g system was approx. 600 bucks. However, 2 months later my tanks dried up. They came out refilled at $4.04 a gallon; my bill was another 800 bucks! Two weeks later, today, they came out again and added 89 gallons--that’s another 375! First of all they are charging more than oil's going rate. This was the reason why I changed to propane in the first place; it has been historically cheaper than oil.

We used Basin Propane for several years without any problems until Ferrellgas came along and bought them out. We are on what they call "Keep us Full status." We called to inform Ferrellgas that our propane tank was below 10% and Thanksgiving was four days away. The customer service rep set us up to be filled by that Wednesday. They didn't show until 7 pm Friday night.

Ferrellgas set the tank and filled it with gas. We paid with a western Union Money order in the amount of $912.25. They cashed the money order and never posted to our account. Now they are going to cut off gas. We have faxed all receipts to Angie ** and Mark **. They keep saying that we have not faxed these to them but we have the records. Their route driver has even looked and taken copies with him and talked to these people and told them it has been paid. You want a rating? Sorry, but it will not go that low.

At least, the office personnel tried to be helpful but overall Ferrellgas could care less if you've been out of gas for a week in 27 degree weather and have a 90-year old woman who is freezing, which I mentioned to Ferrell before. Can they not make any exceptions? My bill was paid in full but the *** policy is you get propane within seven days or so. I called a number of times to find out where the gas was but I was told it would be seven days. We couldn't wait any longer. We got another gas company to bring a tank and fill it within 12 hours but poor 90-year old mom isn't feeling well now. Thanks, Ferrellgas!

I stopped service the end of June 2011 and requested the 250-gallon Propane be picked up. In mid September, a lone older gentleman came to load up the tank but because it was 20% full and had to be hoisted up a small hill, he could not handle it. He told me that he would try to get back in 2 weeks with another man and get the tank out for us. Especially since I'd mentioned that my husband needed to build a shed for our number 100 tank to keep it out of the weather! That was the last I heard from anyone until I called in mid November and I was told that someone would be out shortly!

I ordered propane online. They called me back with a total amount due for delivery. As usual they couldn't tell me when delivery would be made and stated 1-7 days. The total amount was prepaid. It has been over two weeks and no delivery. I called their office in Reno, NV on two occasions only to be transferred to a delivery person who never returned my calls. I was hung up on twice by office staff. Finally, I called their office in Nevada City, CA to talk to a Region Manager. He was already gone for the day but was told by a person that really didn't care that Ferrell gas had red-flagged accounts for people in my area on 12/14/11, stating they would no longer be delivering gas and refunds were going to be made. There were no courtesy calls made to the customers. Not once did they say anything about this when I placed my order, when they accepted my payment or during my calls to their office.

I had to pay $100 for an emergency refill. I had to call to get Ferrellgas delivered. They said they would refund $100. They take out money online, then want to send a check. When I talked to a local company, they said they will call me. They do not callback. They don't deliver like they should. They don't care. No problem if I did my job like, people can get hurt or worse, as I am a welder.

Ferrellgas will fee you to death. (beware) If your propane tank (leased tank) is leaking, they will charge you a $95.00 fee to come check their own equipment. Anyone thinking about Ferrellgas better go a different route.

Ferrell Gas promises Grandmas cookies and warm toes. They promise reliability and peace of mind. They also promise fresh air. I suspect the fresh air comes from the tank not being filled on time. We called Ferrell Gas on Monday, November 14, 2011. We were told, "No problem, someone will be there by Thursday.” Thursday came and went. We waited until Monday, November 21, 2011 to call again to ask when delivery would be and they said before Thanksgiving. Here it is, 7:21 pm Wednesday, November 23, 2011, the day before Thanksgiving.

This isn't a complaint against this company; it is a complaint against all Propane dealers. I have had several Propane dealers over the last 40 years or so and I read the same complaints filed against all of these - well crooks. Sadly that is the proper term for these dealers, as a whole the billing practices of all of the supply companies is atrocious to say the least. The Propane industry is the least regulated business in this country, and these companies use this fact to their advantage.

I telephoned Ferrellgas on 9/8/11 to schedule a propane delivery. I was informed that they could no longer deliver the 100 gallons that I normally order. Michelle at Ferrellgas stated that I would have to purchase 125 gallons. I explained that the 100 gallons was delivered in the past because of my fixed income. I receive disability each month. Michelle then stated that this would be the last time they would deliver 100 gallons, and the delivery would be made between 9/9/11 and 9/16/11. I informed Michelle that there was 3% in the tank. I paid the $257.97 with my bank card.

Gas prices are higher than area suppliers, condescending/rude office workers.

We've been customers of Ferrellgas for six years, and have never been satisfied by their service. We live in a homeowner association that mainly uses this service throughout the community. Today, I was so frustrated with the cavalier attitude that I have always received when I call for a fill. We are a COD customer, and only call when we run out. Now, we have to pay not only the annual tank rental cost (which went up again) worth $59 and the delivery cost of $19.98, but also a check tank fee of $29.99. This is all on top of the ever increasing price of propane (which is at an all-time high for us).

This story is a continued story for the past year. My tank is empty (120 gal). Trying to get gas has been very difficult dealing with the Bend, Oregon office. I have been treated very badly and hung up on more than once. Every year I have to call and tell them that the rental fee is wrong on my bill. I asked if they could bring me 50 gallons and they said yes but the price was unbelievably high so I declined to accept this price.

I have called three times in 10 days to have my propane tank refilled. I explained that we are senior citizens and my husband and I have rheumatoid arthritis. The temperature outside is 24 degrees. They said that they would not deliver on a snow-covered driveway, so I paid $100 to have my driveway cleared--still, no propane. I called again and was told that I would have to pay Ferrel gas $150 extra before they can come out.

We signed a contract with them in September and have yet to get our gas filled. It is now January and pretty soon, I won't need it. Every time I talk to them, they tell me 7 to 9 days. My husband had everything ready for them, including the lines. All they had to do was hook up the gas. They charged up $497.00 to do that.

I have the agreement with this company to fill my tank on "will call" only. With my tank still at 60%, they decided to fill it without my authorization--the amount to top off was approximately $189.00. I use this as a second home and the usage would be at a minimum; thus, the "will call" only type of service. They expect payment in 30 days and in 30 days, it is not in my budget to pay this. Again, this is why I arranged the "will call" only method of service. I understand that this is going on with other customers and believe that just because they are one of the only providers of this service in the area, they can do whatever they want whenever they want. I don't have a problem paying this as it was tentatively scheduled to top off in May or June of 2011.

Work order placed early Aug 2010 for residential propane tank removal. It is Oct 4, 2010 and the tank has not been removed. Frank (Gen Mgr), called me today and said, "Why should I try to please you? You have already fired us. We have done nothing wrong. I have no trucks." When I questioned if he was providing service to new customers and new tanks, he couldn't answer. For the past two months, I have heard multiple false promises for pick up and excuses. The bottom line - two plus months for a pick up work order to be processed. Do you consider that to be reasonable? Frank does.

The work order was placed early of Aug. 2010 for a residential propane tank removal. It is Oct 4, 2010 and the tank has not been removed. Frank, the general manager, called me today and said, "Why should I try to please you? You have already fired us. We have done nothing wrong. I have no trucks". When I questioned if he was providing service to new customers and new tanks, he couldn't answer. For the past two months I have heard multiple false promises for pick up and excuses. The bottom line is it takes two plus months for a pick up work order to be processed. Do you consider that to be reasonable? Frank does. I am without the refund for the residual propane and I am fearful that the truck will leave ruts in my lawn. For weeks after my work order was placed, the lawn was hard and drier. Now with heavy rains and leaves falling, I am very concerned that when a truck eventually does arrive, it will cause significant damage and I will have additional claims against Ferrellgas.

I contacted my former home propane supplier, Ferrellgas, about a bill for $75 for picking up their tank! I informed them that nowhere in the contracts I signed was anything stating that there would be such a charge. They stated that it was in the "Master Agreement". I stated that I never received such an agreement. I asked if they have my signature that I received such an agreement. They stated that they don't have customers sign that they received a "Master Agreement". They stated that they would send (after the fact) a "Master Agreement", but the fee would not be removed. I asked for someone else that I could talk to about removing this charge. They said there was no one else I could talk to.

Ferrellgas has agreed to pick up the tank at no charge. Pump out tank was also at no charge and they will refund me at the price I paid for the contents. This is still a good deal for Ferrellgas as they are paying me $1.599 a gallon and who knows what they can resell it at. This sounds like a win/ win for everyone except the next guy who buys my propane, but I guess that is just business. The pick up has taken place and the technician who picked it up was very pleasant to deal with. I have been assured I will receive my payment in a very timely manner.

Ever year, I have to argue with Ferrellgas about the price of their product. In the past, we have been able to come to a deal but it is like pulling teeth. Well this year, we could just not make a deal so I switched providers. The new provider is sixty cents a gallon cheaper and they have a much more customer friendly attitude. Well, here is the problem. I would like Ferrellgas to come and pick up their 31-year old tank that is 60% full. I was told they will buy back the fuel at last year's price, but I have to pay one $180.00 "pump out" charge. Yeah, right. Well let's look at it like this. They charge me $180.00 to pump out fuel that they are paying $1.599 for, put it back into inventory and turn around and resell it for $2.599. Let's see, 60% of a 500 gallon tank is 300 gallons. They make a buck a gallon plus the $180.00 I paid, sounds like a pretty good profit to me.

With the understanding that prices have gone up in the past for petroleum products, the increase for propane has been very much out of line, considering that the commodities exchange price has remained under $1 per gallon. I am being billed in excess of $4 per gallon and I doubt that I'm alone. Some years back, BP had cornered the market on propane and doubled the price.

I have not spoken to this person, however, I did receive a letter from her, threatening to send my account to collections for ignoring it. I have been trying for several months to resolve the problem. When I have been lucky enough to actually speak to a person, everything I have been told or promised seems to magically disappear from their records. They are trying to charge me $847.96, which I will never pay. They lied about the cost of the fuel, when I found out how much I was charged, I located another company, got a new propane tank and fuel. I told Ferrellgas they could pick up their tank with the gas in it. We did not use any of it. It took 3 months to finally get them to pick it up.

In addition to an annual rental charge for tanks, Ferrellgas has charged me a low-usage fee (equal to 40% of a tank fill), for not filling the tank for a year. This is a charge for which no goods or services are being exchanged, and therefore should be illegal. They will not waive the charge, unless the tank is filled, even though a fill is not needed. I had to pay a low-usage fee of $49.

Since I have to re-explain, I’m keeping it short: above Ferrellgas overcharged elders on fixed income in the Meadview Area. Need corrections made before paying my bill and wanted them informed of charging $3.99 a gal when the going rate is $3.19. I’ve had corrections needed every time delivery is made. Who knows how long if I hadn't stepped in to make complaint? I’m going elsewhere to do business but I wanted to shame them for their misconduct.

On 3/2/10, Ferrellgas came to deliver 200 gallons of propane. My 500 gallon tank was down to 1%. I heard the truck came and went out afterwards to check the amount in the tank. It should have been 41% - it was less than 40%, more like 36% or less. I think I was shorted at least 20 gallons. On 3/3, at 9pm, I re-lit my pilot lights for the hot water heater and water boiler. From 3/3 to 3/5 at 9am, I checked the propane level again and it was at 35%. According to Ferrellgas, they had put 200 gallons in my tank. I must have used 30 gallons of propane (6% of 500) to run my pilots for 36 hours!

Price quoted was $2.65 per gal and price when I received my bill is $3.049 per gal @ 210.2 gal, this is an overcharge of $84 dollars. I contacted that office and Jane told me that she has no control over what price the computer generates and shows a note on the account that Patty did speak to me, and said she would transfer my call to Patty and to leave a message and she would get back to me. I’m still waiting.

I live in Bismarck ND. Right now the temperature is almost 0 at night. My wife and 19-month-old daughter and 5-month-old son are at home alone while I am at work. I work for 28 days at a time out of state. Any way Shelly emailed me on Saturday, February 6th 2010 telling me they ran out of propane in the middle of the night and the house was down to 45 degrees. She called Ferrell Gas to come fill our tank since that is who we have been using. When we bought the house on 2008 I contracted gas with them for a year.

I have been an excellent FerrellGas customer for over eight years, however, I cannot get on keepfill status. I ran out of LP on Monday Jan 25, 2010 and called them around 9:00AM. My account had a $500.00 credit. I did not want to pay the $150.00 fee for 24 hour delivery because I felt they could deliver in a timely manner (one to two days). I called Tuesday morning to find out if I had been scheduled for deliver and was told I was scheduled for Wednesday delivery. It was 41 degrees in my living room.

Basically, it's the same non-caring attitude and a complete know-it-all. I quit using Ferrellgas several years ago because of their high prices. They prided themselves on being the price leader and they were more expensive than any of the competition. Propane as a commodity is the same from all companies. The only difference is the price and their service. In the past, this has been the problem as they had the highest prices and had poor service.

We have been paying $4.09 for each gallon of natural gas up until I made a simple phone call to Jupiter Ferrelgas Co. in Jupiter and originally spoke to Kita who referred me to Kim who referred me to Pat on 3/12/09 and Pat lowered our rate to $3.59 per gallon. I told Pat I am livid having paid $4.09 all this time and felt she could do better. I also told her I am prepared to call News Channel 5 because this appeared to me to be considered price gouging, having paid this much up until I made a phone call to complain. Well, then Pat says I should talk to Debbie, the manager, at their Stuart office and that she can better assist me.

report that i have never lived at or even had a mailing address at. i know the places. one address is my daughters and the other two are or were people i knew lived their. i think this is brining down my credit score as i was just refused credit.fe