Duke Energy Reviews

They told me there would be no deposit and hit me for $150, my bill should have been $50 and it was $125. I would not recommend them to anyone. It's like who can screw you the best economy we are in today.

You might try avoiding the premium hot water heater warranty program from Duke Energy. Recently had a friend that had a leaking cabinet style hot water heater in her kitchen and called on a Monday at 7:00 a.m. to get it repaired or replaced. Finally, about noon on Thursday Gwyn plumbing arrived and replaced the hot water heater.

Infrequent outages usually brief and excellent communication with notice updates via text messages. Also regular monthly emails about current usage and tips on energy saving ideas. Also provide average use for homes similar to their customers homes.

The worst experience ever! Never been treated so poorly in my life! Can’t ever get someone to help me. Been waiting over a month for installation. Duke energy should be ashamed of themselves! For such a big company you would think they would treat people better.

Duke Energy send me energy usage alerts every month. After I received the projected bill alert, I took extra caution, as a test and to check how accurate their system is; for the remaining billing circle 15 days. I turned off the water heater completely (breaker off), not using washer and dryer for over 2 weeks, and as always cooking once per week, didn't turn on any lights fixtures during the day, at night just used a small plug in LED light and AC kept at 78 at all time. In addition to that, this is a Green community 1,046 Sq.ft. apartments. (All appliances, water heater, lighting features and windows are Energy Efficient.)

Well Duke is a million times better than Hamilton Utilities! But it definitely has some issues. The customer service people have no knowledge on how to do anything. They screw up or neglect important information for customers (like me) often. I call them on a regular to make sure they do their job so I don't get screwed with months of gas back bills, etc. Last yr they sent me one of 600 bucks. This yr 2021 they billed me for gas I was never receiving till August. It had been shut off in May. SMH. Today they referred me an electrician/HVAC/plumber. Why? I just wanted a serious electrician for my main and meter. Not some dumb dumb wanna be jack of all trades. On BBB they have had 24 complaints and only 8 of them reconciled. Why would they refer such an reputable business to their customers?

Electricity is an life saving essential service and Duke behaves as is if it’s an option like having HBO. I have an in curable disease and who is not feeling well. I thought I paid through their online website but it was a glitch on their end. I didn’t follow up because I thought I paid and was really not feeling well. They claim to have sent a disconnection notification that I never received and turned off my electricity. I called, begged, pleaded for them to remove the $40 reconnection charge and they refused. This is the worst Energy corporation who preys upon customers. If I could change services I would but they monopolize my area.

Duke Energy’s website is definitely the worst utility website I’ve ever had to use. It's like it was set up by a box of rocks capable of minimal sentient thought. It’s set up so poorly you aren’t even able to see your own account number which is pathetic. I tried to set up auto-pay on their website using my account but when I selected auto pay it asked me what account I’d want to use but it doesn’t provide a list of accounts to select from. No matter what I do I can’t set up auto-pay which means I need to get on the phone with a representative which takes at least 20 minutes of being put on hold and then the representative doesn’t even know how to do their job so I have to walk them through what’s wrong at least three times.

I was hospitalized 2.5 months. The bills continued. $173. I'm only resident. It's inappropriate. Could this be explained? Help please. I don't understand the amount for a vacant house. I'd appreciate any assistance you can give.

Terrible service. Electricity out about once every two weeks. They real need to trim trees from power lines. I drive through the neighborhoods and see overgrown trees with branches hanging on the lines.... Terrible way to run a business.

I have multiple accounts with Duke as I own residential rentals and I rehab homes. Duke's decrepit website could not access my accounts - - the website had a window where it asked which account I wanted to access but it gave me no list. When I called I was put on hold multiple times for 27 minutes and then told to call back by the representative as she was having "computer problems". They are the most deficient utility in the billing and payment area - I wanted to set up automatic payments and they, basically, don't want your money. Incredible! This is a constant problem with Duke - I have multiple stories of how they have screwed up. I will say their field and operational people seem much, much more competent than their administrative and executive staff.

Duke Energy does not care at all whether you have power restored, whether you get electrocuted by one of their precarious hanging cables, or whether you die of a heat stroke in mid August without any power. They of course will care if your bill is 2 days overdue. We lost power due to a summer storm two days ago. The company sent over two employees 18 hours later. They just touched a cord with a stick and made power come back, never tried to investigate any further. Despite the fact we tried to alert them the generator was buzzing and sparkling by calling their “emergency line,” nobody answered the phone.

Certainly the worst energy company in the United States of America, not even an underdeveloped country had such a horrible energy company. I live in Ocoee and every time there is a power outage around here, it takes them days to restore the terrible service they provide. If there's one word I can describe their service, it's **.

Today, Aug 6th 2021 my neighbor's electric pole broke and fell on parts of a tree, scary, small fire. I called 911 and within mins fire dept. police, and Duke Energy came fast, had the situation under control. The promptness of Duke Energy and all those men worked tirelessly until they got a new pole in-ground, the old pole out and tree cut up, to watch those workers work together non-stop. And it took hours and was hot. I just want to thank them very much for the commitment to get us power. Very much appreciated.

Well let me start off by saying my experience hasn’t been the best with the bill service!!!! The customer service people are always sweet and nice on the phone but with trying to figure out billing issues I’m highly extremely frustrated with this company!!! I honestly told the last representative that I hoped for the love of God that they weren’t in my new area I’m moving to soon for light service as I never wanted to even use this company again!! Which sucks cause they’re the primary service for this area! But basically paid my bill early and on time two weeks ago. The money never came out of my account, this week I get a letter stating if I didn’t pay my bill my lights would be shut off which is odd cause I paid the bill two weeks ago!!!! So I call them. They said my check was returned.

Every time I call and ask to speak to an actual customer service representative about my power bill or energy needs, they are very rude to me. I’ve had at least three encounters where the person on the other end was incredibly rude, unhelpful, and they seem to be so miserable with their lives that they enjoy the power trips they go on over the phone instead of being considerate and helpful. I guess people who have no power in life work for power company customer service so they can go on sad pathetic little power trips. It’s honestly disgusting how many rude encounters I’ve had and I’m so tired of this company I want to find another power company because of it even though my father worked for this company for over 25 years before he retired. I absolutely hate how they treat people.

Another tree goes down then another power power failure. Maybe you should be working on trimming trees near electrical wires all year long. Your job is not a part time sunny weather job. Trees near electrical should be taken down or trimmed all year long!!

Processing error on 5-24-21. Payment deducted 4 times. A refund would take 5-6 weeks so per the advice of web support I had my bank reverse the 3 unauthorized deductions and it has gone down hill from there, I have spent over 12 hour on phone calls over the last 3 weeks trying to get my bill corrected and the my pay online reinstated. As of today the billing is fine but I have worked all week on the on getting the pay online reinstated. I have even had a call tell me all is corrected. It is not. It always takes a couple of days for corrections to process. Duke Energy has removed posting from their website and they are not responding to the chat line. Very unprofessional. Everyone has been pleasant but that has not corrected the issue.

Customer service is difficult to reach and every representative tells you something different. Block out several hours of your time just to get service started... Need to repeat all your information again and again. They also dump coal ash in public waterways. How is this company still in business?

I signed up for the heating and cooling repair plan with Duke Energy. I made sure and went over the plan details and what was covered. I made sure to write down all details as well. You know you are always worried about your systems and what would be covered. They have 2 plans heating repair and heating and cooling a difference of $10 for peace of mind. I went over everything on the plan, the representative told me repair or replacement of up to $5000 would be covered and I would pay for labor. How could this not be a good deal?

I wish regulatory authority bound them to make changes in services with specific given time with proper communication. Generally people responding to service are rude, overworked and lack understanding. There is no choice of other power generation company otherwise Duke energy would have long been out of business. I could rate them below zero.

Duke Energy, North Carolina, has a broken automated phone payment system. I prompted the automatic system to take a full payment for my bill. At the end it said I owed eight dollars which was incorrect, since my balance should be zero. The next day I called Duke to make sure the bill was paid. A week later I received a statement from Duke energy that they’re charging me because my first payment was rejected. My bank did not reject any payment, but their broken system would not process the info I gave it. I called Duke to fight their charge for their broken system and they refused to credit my account. Again the greedy get greedier and greedier and find ways to rip off customers. Unfortunately we have no other choice it’s the only electric company in the area. Go figure they do whatever they want. And get away with it. Obviously I won’t use their broken phone system again. And I think they have a lot of nerve charging me for their crap service.

I regret my decision to use Duke Energy. I was greeted rudely by a manager when I was speaking about a bill. I sent over an email to demonstrate that I had cancelled service before they, in fact, "cancelled" my service. They said they could not "find" the email. Solution? I forwarded them the email. The manager then said she would call me back. I did not receive a call for a week and a half. I called Duke Energy back. Apparently the manager had wrote "It will stay there for 7 Years " as a cheeky response. I wish I could say this was a one time occurrence speaking with Duke Energy. But for almost a month, the same thing happened where I was waiting by the phone to be able to speak to someone who could offer a solution.

First sign they are SCAM Artists!!! First sentence that pops up in regards to this shady company. They owe me a refund but instead of processing that refund they want me to pay money I do not owe and have reported me to the credit agency. GUESS WHAT!!! This will be one of thousands of reviews that I leave! This company is not yet authorized. See reviews below to learn more or submit your own review.

I suspect fraudulent billing on the part of Duke Energy. I was charged $160 between 12-16-2020 and 1-15-2021. My home was vacant with the thermostat set on 50 degrees and all the appliances unplugged except the refrigerator for 13 days of this billing cycle. Given the temperatures during this time frame, it doesn't make sense that I would have run up $160. That's more than my bill for Nov 16- Dec 15 ($120) during which time my house was occupied with the thermostat set at 67, using the washer and dryer, computers, televisions, lights, etc.

Called in on 30th to disconnect service as closing for the home is on the 2nd. I asked for disconnect like all my utilities for the 3rd. They disconnected on that day I called. When I got a text saying complete (on wrong day) I called and three hrs later and three people and wrong dept transfer they want to charge me all sorts of reconnect fees. I said, "Look on transcript of the call and verify it was Duke power mistake." Nope. Wouldn’t do it. Just said, "How would you like to pay to start your service over again." That’s it!

Jason was professional. Diagnosed problem. It was outside of Duke Energy but he guided us in the right direction. Totally outstanding! He was professional and very knowledgeable! Good to have great people when you need them! Thank you Jason. Great job!

I've had Duke Energy for about three years now. Here in Florida we have certain issues when storms come or heavy rains. My power can go out for a little bit and come back on as soon as it goes off. The online services are always easy to reset through email. My bill is never too high but they always have payment arrangements in case it do. Very much appreciated. I'll pick this over Lakeland electric any day.

In 48 years at this address there have been only minor outages. Maybe 4 hours max. Since Duke Energy has taken over, service has been crap! Ts ETA came with 40 mph winds and power was out 28 hours. Worker came at 3 pm to check lines out back. Said he has checked every back yard around the lake and can't find the problem. 4 hours later they're cutting trees in the dark 5 houses back at the beginning of the street. Where they'd "already checked ". Power never should have gone out in the 1st place. No power for a week from Irma a couple years back. Another week storm. God forbid we actually get hit with a hurricane! Never had issues before duke took over. Unfortunately they are the only option. Thanks for the monopoly??‍♂️

We lived in a 1,000 SQ foot house with all LED, updated lighting. We paid $170 a month on Budget billing (the highest our bill had ever been). After a year they claimed we owed an additional $500. This means that our electric bill each month was exceeding the budget estimate by at least $42 a month on average throughout the year. The two years leading up to this, not on Budget billing, our electric bill ranged from $115-165 based on the current season. Now, 6 months later in our new house we have been paying our current bill and paying an additional $30 towards the outstanding amount that we shouldn't owe in the first place.. They send us a notice of disconnection. Anyone else dealt with garbage like this?

Always have trouble paying online. Today never got on. Tried two different devices. Had to call payment in. You provide electric to millions but can't make a website that works. This is not something new. Been this way for years.

This company and customer service is absolutely awful. I went online to disconnect my service because I was moving a month later and got a confirmation of it, two months later I got a bill for the month after I moved out!! I called in and the girl promised to call me back and not charge me for the month I should not have been charged for. Well no call back so I called in later to get it taken off again, after several transfers, promised call backs that never came & HOURS on the phone I STILL have not been refunded. This is absolutely unacceptable and the worst service I have received. No one is help. Supervisors and managers are not even reliable. I cannot tell you have awful and disappointing they have been.

I got the heating & air repair service/package through Duke Energy. I pay $16.99 a month; along with my monthly utility bill. I recently had an issue with my central air unit, I called to get someone to come out to repair my central air; it was 88 degrees that day. It was approximately 1:37pm when I called. I was told the Benchmark HAVC was the contractor and they would contact me; I waited and waited. The heat in my home became unbearable; four hours was all I could humanly handle. It was 93 degrees inside my home and I decided to call another HVAC Repair Company to come out. K & W Service & Repair of Winston-Salem came and repaired my central air at 6:35pm; it only took 17 minutes.

My power goes out every time the wind blows it seems, sometimes there's no storms, it just goes out. Trees need to be trimmed or lines need to be buried, something needs to be done, we can't continue to throw food away. Maybe they should provide everyone with a generator if they can't fix this problem. At this point I would think the repairs are costing more than burying the lines, this is ridiculous.

Duke is replacing poles on Highway 26 Trenton Florida, 3 am smoke pouring out of my 1000 dollar generator transfer switch. One phase of Duke Energy went down to 70 volts for over a hour. The whole town of Half of the lights Trenton were blinking strobing. I got video of that as a result of that my AC unit and generator transfer switch smoked. Duke called said they would repair items. I filed a claim. Week later got a letter stating Duke is not liable for damages.. The worst electric company... Liars and billing is a rip-off, dont buy in their coverage area, class action lawsuit needed. Read their reviews. I'm just the next one who got ripped off...

Thanks for hiring Burford Tree Service. We recently had the pleasure of working with John ** and several of his team members while they were working the Fayetteville, NC area. John was great to work with and his team were courteous, professional and highly trained. It is tough work and sometimes the equipment would and other times it would not, but John kept the task together and running.

This is the worst electricity company I have ever had. If I had known that they were the suppliers, I would never have bought the house where I live. The invoices are excessively high and when they have breakdowns they don't make discounts on the contrary they charge you more. A simple rain of several drops falls and they already have a power outage. This company deserves to be eradicated. And that FPL take complete control of Florida

When I first heard Americans would be getting a stimulus I knew Duke Energy would want at least half. Today I opened my bill and I was correct. We experienced a power outage a few weeks back and I know there is no way I've used this much electricity but since they're a monopoly they can charge us whatever they want. Consumers struggle while we pay for Lynn Good to live her best life.

I moved home to my family property, I called to have my power connected and it was. A month a half later they try to cut my power off. Now we are 5 months in this I have a payment arrangement, where I agreed to pay 1850.00 even though I was not residing at the property for the last 13 years. I proved that by police reports, tax property receipts among a lot of other documents. My payment arrangement was met. I paid the first installment of 1008 dollars, I came home from work yesterday, no note in door no nothing. Warning or anything I have no power.

I had a great experience. Duke Energy is a great place and also a great company. Would recommend it to anyone. I have been through enough. I'm trying to get my bill switched out of my son name. He's on drugs and keep threaten to cut it off.

I didn't have any issues with Duke until I moved out of my past residence. They refused to shut off my gas and charged me for someone else using the gas and keep telling me it's my fault for not letting them in. Their words were the homeowner is responsible for letting them in. Well I wasn't the homeowner, I was only a tenant with no access to the box they needed to get to with a landlord that refused to answer my calls and messages to get the gas out of my name. So my landlord was getting free heat at my expense. It took months for them to finally get this taken care of, but they're still charging me for the months I wasn't living on the property. I was talked down to by customer service, basically being told to deal with it and pay the bill in full before I was hung up on.

I paid every month on the 15th, 9 days after my invoice date and after a year and a half of consistently paying the same day of the month, they turned my power off and charged me 465 as a deposit. Then they changed my due date to the 15th for me, but would not take off the deposit. I cannot wait 'til I have another electricity option!!!

I have lived in Winston Salem, NC for many years. Every year, there are needless outages. I can understand hurricanes, tornadoes, and snow. But, every year there are too many outages for fallen branches. We are charged line maintenance fees but apparently they are not done, or are not performed correctly. Duke uses "acts of nature" as a copout. Charging for services that are not actual done is criminal. 26 hour outage for fallen branches is unacceptable, especially when we pay for maintenance. Yet, we never see Duke trucks doing maintenance. Regardless after years of the same situations, still...power outages after some wind. This company is truly a Ripoff, unfortunately there is no alternative to them, even after the poisoning of our waterways fiasco...which we also had to pay for.

After murdering scores of innocent trees in our neighborhood 2 years ago, now they are further persecuting us by wanting to do "brush control" (cutting down shrubbery next to a creek next to our yard). Duke Energy is an eco-terrorism company. We lost power last week for almost 6 hours because of winds. Yet they have cut down thousands of trees around here where, if all trees had fallen down, none would have ever touched any wire. They harm the environment and charge us to do it. They kill God's creation because they can.

I was watching local TV news after a half of day on the phone with the customer service. I know everyone bill is high but talking to customer service asking to check about my meter may be off "Our meters are checked daily and they're never wrong." I asked if the price was increased. Her response, "Not in North Carolina yet!!!" First there was a charge to do this but forget it. Almighty Duke is the only game in town. I'm too old and too poor to change over to burning wood and clothing to keep warm.

My air condition when out in the hot summer months. Had to replace my dual package outside unit. Added a heat strip. I was able to get a new unit installed for 3400.00. It's a lot of money for someone on SSI. Get the permit and sent in all the paperwork for a 150.00 rebate. They come back to me saying only a SEER 15 NOT a SEER 14 would receive a rebate. The SEER 14 for only for a multi unit not a SFR. This does not make sense. I wish I was off the grid with Solar Power. Duke is averaging 220.00 a month for electric on a 1400 square ft house.

I had already turned on autopay with credit cards and cable supplier. Duke was the last added for a bill on December 2nd. Having carefully checked on when payment would be taken I felt reasonably confident it would work. Double checked this morning having returned from west coast to find a red warning notice on the account. The system had totally failed. This is the first late payment I have had in 30 years. Cannot trust Duke to do this competently.

I had two homes that were under Duke Energy. I sold one and had $800 of credits from overpaying and being ahead. They took that money and turned my other home power off?!?! What sense does that make? On top of that, I just sold my other home and they won't even return my call for my credit back. I guess you should only pay what's due at the very last minute and NEVER pay ahead. They will take advantage of you for doing the right thing!

I have been a customer of Duke Energy for six years and probably another 10 with their predecessor company Progressive Energy. Always pay my bill on time. I called to set up a second location of service and they require a new credit check. If they did not have a monopoly that forces me to use them for electric service I would take my business elsewhere. I don't mind having a credit check except for the fact that my credit has been compromised by criminals and I have intentionally frozen all three credit agencies. The worst customer service I have experienced in a very long time.

Pike apparently contracts for Duke Energy to install lines in Asheville, NC. I was told that my lines would be installed by Friday, Nov. 8th so I moved out of my current residence that day. Now it is Monday, and no power. Both I and my builder have repeatedly called the contractor for updates but no response. NONE. My son and I are so blessed to have family to live with but what if we didn't? They act like they could care less. All I would expect is for communication. This has cost me hundreds of dollars in delayed closing fees along with time spent trying to schedule appraisers, inspectors, loan closing folks, etc. Now my cats are living in a cold house with no power and the temps are expected to plummet tomorrow. Both Pike and Duke should be ashamed of this service. I would get fired if I treated my customers this way.

How can a company charge deposits if people are already struggling to pay their normal bill? I think it’s a scam even though some say it’s allowed. I’m really confused on why a organization would want to create such a bad name for themselves. Customer service and customer needs are not put first.

Duke Energy disconnected my electric on 10/28 at 11 am. I paid the bill before 7 p.m.. I called every hour on the hour and kept being told my electric would be on momentarily. It is now 2:44 a.m.. I’m still out of power. Now at 2:47 a.m. they are saying I will be without power for another 6 hours due to the fact that energy protection doesn’t open until 8am. I have a service animal in my house as well as I have asthma.

Lived in several states and Duke Energy is by far the worst energy company I've ever had to deal with. I can't summarize 3 years of dealing with them except with this statement: they are blood suckers.

I contacted Duke today regarding new service at my apartment. I was required to pay $175.00 to start service with guarantee it will be turned on today. Once the payment was made I was required to wait up to 72 hours for a review to be conducted because there was a past due bill from the address and they needed to verify that account holder does not reside at my address. I spoke to Kelly employee number 12 and she pushed the review stating she verified he hasn't lived there since June. The service was to be connected. Instead she wanted payment for that account. I'm not authorized to even speak on the account. The review was closed stating previous account had not been resident. Still refused to clear the address.

I’ve transferred my service with Duke for years. Just called in spoke with a super friendly woman which seemed freakishly odd. She then stated I would pay 170 deposit which caught me way off guard and she quickly said not to worry since I’m “Duke preferred”. May just be $150 deposit... Um no. I already have a deposit I paid for $150 already and she then said looks good. It’s $150 and I asked her 3 times to reassure me there would be no new charge and she said there would be no worries, no charge and I’m all set...then told me just one last thing. She has to transfer me to on last person to finalize it and complete the process... "But you just said you were doing that for me. This is why I called and that is what you said you do so why does it take two people now to complete your job?"

What initially got me fed up was the fact that we've been customers for 5+ years and we were only 3 days late (For the FIRST time ever) from paying the bill and already had planned to pay it that day. So they cut off the electricity and then left a "Service termination notice" at the door step (he didn't even have the decency to hang it on the door handle like it's made for). If I could I would attach a picture of the notice because not a single word/number/amount was written on the notice so it's just completely blank with no amount due (makes you wonder did he even have the account information up or does he just drop off these slips so he could get back in his truck to text like I saw him doing before I went to work).

I have several business accounts with Duke. I need a paper bill to give to the bookkeeper to keep them all straight. So I can't use paperless billing. But if you don't use paperless billing you are not allowed to see your bill online!!! If your account is passcode protected it won't show you a past due. IT SHOWS YOU A LUMP SUM OF THE ACCOUNT WITH A DUE DATE THAT IS INCORRECT!!!

Duke Energy. Absolutely the worst, uncaring, no mercy or consideration power company there could be!! I'm only with them because I have to be because they are the provider for my area. They don't even give you ONE day. Not one day past your payment date before they shut the power off! They do not care what situation you are in, if lives are being put at risk. All they can tell you is call a charity. Wtf. A big ** to Duke. I'm 37 weeks pregnant, 3 toddlers in the house, living in Florida with a heat index of over 100° and they simply just don't care. My bills have been extremely high, over $200 every month and I leave my a/c at 78°. I didn't even get one full day past my due date before my power was shut off! When I go to the hospital in a few hours because of heat exhaustion I'll be sure to let everyone know it's because of Duke Energy.

I AM SO FRUSTRATED!! I hate this company. They don't give a crap about the TIME you spent trying to fix THEIR problems with their stupid website. Their website sucks. It's so confusing to figure it out. I tried calling them and they did NOTHING to compensate me and my troubles. Man I wish I got those two girls' names. You guys owe me. I hate your company because you have done nothing but hurt and tear me down. Even the woman I talked to was making harsh comments about how dumb I was not to understand their website. Seriously, you guys owe me something for this. So annoying.

In Charlotte, NC we lost power 3 times in one month (twice when it was barely raining)... neighbor ran into a couple of their workers who said Duke often just patches it for temporary fixes rather than replaces the line. SO UNSAFE. We've got children and moms in the neighborhood who can't let their milk for their babies spoil. Get it together, DUKE! We pay way too much money to have power outages at the frequency that we do.

I have a small condo in Florida I shut down in April. The only thing left on is a modem. For 25 yrs the bill has always been the minimum. The past 2 months have been over $75. After talking to very untrained rep a long time I'm a 1000 miles away and they tell me to read the meter. Not any help at all.

Having been with Duke Energy for 30+ years, I was shocked at the lack of interest and courtesy a customer service rep showed during a phone call regarding my latest Duke Energy bill today 8/13/19. My bill almost tripled this month and the excuse? The ten day heat wave that hit Indiana! Seriously??? The is a LOAD of BS and I will tell you why. I live in an 800 sq ft duplex. We do not use our TV, and for the most part we only run the air conditioning at night since we are usually gone during the day. I always turn the air way up to 83 degrees so that it doesn't run while we are not at home. No children or pets here. We have a very standard cheap fridge and stove (I have been in the same small rental for 6 years). No stand alone box freezer. Two adults live here and we only do laundry once per week. We do not watch TV. We use a laptop and desktop computers while home.

If I could give a lower rating I would. Horrible customer service, they exist to stick it to the consumer. Don't even give a full 30 days from issuing the bill to the time it's due. Feel for fixed income customers, I have no doubt they do this to stick the customers with late fees.

Somebody said they were moving to my address. Didn't pay the deposit. My lights were disconnected without me ever knowing. Now they want another deposit and my lights I had on for 3 years are off. They should have some type of verification in place with the person who name the lights are in. No one should be able to call and say I want power at this address and they take their word!

I have had trouble with Duke Energy for about 4 years. Considering they are the most popular energy company you would think they would be a little bit more on top of things but you cannot expect that with monopolized companies. I wanted to set up a payment plan and was on hold for 50 minutes, I repeat 50 minutes! During this 50 minutes I was transferred a total of 3 times, each time have to wait at least 15 minutes; each of the customer service providers had me confirm 3 pieces of information before realizing they couldn't even help me because they weren't in my region! Come on Duke, I know you can be better than that.

We went solar last August 2018 on our 1700 sq ft Florida home. All was well until January when I had to call their customer service dept. and request our December bill and was told we owed Duke Energy $1500 for the month of December. I freaked out thinking we would be reported to the cops as a "grow" house. We offered to pay a good faith payment in an amount consistent with our usual energy use ($200+-) until they could have their meter checked out. Duke customer service representative reassured us not to make any good faith payments and sent a tech to check the meter.

On Friday July 12 at 6pm when I checked my mail I had a notice saying I had to pay $68.XX by 5:00pm on July 12 or I would have my services disconnected. Alarming to say the least as that time had already passed and I had not received any prior notice regarding my service interruption. As it was Friday after 5pm I was unable to reach anyone to discuss this and instead called today, Monday July 15 at 8:00am. When the representative answered the phone she would not let me speak, and instead insisted they sent text messages, called, and even sent paper notices regarding this. I have no text messages, no missed calls, and no paper notifications.

Duke originally charged me $140.00 deposit to get my electric turned on. I have sent my bill in on time for the last 5 years with the exception of one or two months that I was a couple of days late. They said that I need to have at least one year of on time payments to get my deposit back. These scumbags are collecting interest on my deposit.

Duke Energy go to charge me a 184.00 after a year of service right with a triple bill of service. When I moved for one location with a deposit how you going to charge me again and never pay back the other deposit. Ripping off America people.

I have had Duke Energy for over 5 years. When I moved into my newest house 3 years ago, I had to pay a $215 deposit to have electric turned on. We recently moved out of state, and had decided to turn off electric at the house where Duke was servicing it. I called today to get the status of my deposit, and my final bill. I was told that my deposit covered the final bill amount and everything was zeroed out so I wouldn't be getting a deposit back. Mind you, the house had been sitting vacant for 4 months, with minimal electricity. My bills in those 4 months were NEVER over $50. But somehow, this last bill, when I was owed a deposit back shot up to $215. I don't know how Duke gets away with this.

I called Duke Energy to make a payment on a business account and they charge $12 to process the payment over the phone. I asked if I could mail a check and they said that the service would be disconnected if not paid immediately. Why are customers being charged such an outrageous fee to pay their bills. I guess this is how Duke is funding the clean up of the coal ash disaster that they caused and knew about for years.

Nightmare every time I try to deal with these people. Phones that disconnect. Forms I filled in they can't find. Reps that aren't even aware of the forms. Inferred the issues I had were fabricated. That's this latest call. Every time I attempt to get the simplest things accomplished with my service it takes hours of frustration. Often without resolution. Please people keep filing complaints to your state's Public Service Commissioner. Maybe if they get fined it will wake them up. HORRIBLE SERVICE!!

For some reason, this company is unable to "create an account" on the same day you request service for a property that just was disconnected a few days before (previous renter left and they cut service earlier than expected). It's literally creating an account.... for a house that already had service. They also don't create the account on weekends, or on holidays, so now my house will sit in 100 degree weather for 4 days. Must be nice to set whatever rules you want and your customers can't do anything about it, or have any other choice.

I installed a new unit because of the monthly cost last year! It has dropped 35% per month. A residental homes gets greater rebate and 1 seer less. My home is a manufactured which DE holds a different standard and increases the efficiency so they do not have to pay the higher rebate. When you look at the 5 states Tx, Ms, LA and Fl the avg monthly usage is 1180 but they are using the 1000KWH as their base. They are raking in money big time and the states PUCO are just rolling over and giving them rate increases when they ask and over looking issues. Manufactured homes DE is discriminate against and no one does anything. about it.

Our utility bill normally runs between $120-$160 per month. We've been in our house for eight years and have never had our service disconnected. This month, our bill came and it was $489.99! So of course we called to see why it was so much. Apparently, they are charging us a deposit due to too many late payments within a twelve month period. Is this how they treat loyal customers?

Duke Energy has a monopoly in the area or else I would use ANYONE else. When a drop of rain falls from the sky, the power goes out. In the past year my power has gone out 6 times, and two of those times were for 4 days at a time. They do not communicate with customers to provide accurate restoration times. Words cannot express my dissatisfaction with this company.

They put new meter on my house but didn’t attach pole to the house but said homeowner's responsibility. I am a senior citizen and if they took bracelets off why am I responsible to attach them back. Yet we pay our bills monthly. I believe they are an overpriced company taking advantage of everyone. I sure wish we had a different utility company to choose from not just a rip off company.

Employees of this company are saying one thing over the phone and then do the other! And no way to prove because we are not the ones who recording the calls... Supervisor said he will waive the fee of deposit and put in the notes. He didn’t!!! How can people be this way???

Our bill every year follows the same highs and lows. February is highest then March is lower, April is lower, May is lowest. My bill in February was $305, March $242, April $295, May $354. So today I called Duke Energy after receiving my bill and ask for help with overpriced bill. They looked it up all the way back to 2017 and found my trend to be accurate. My usual bill for May is $115-125 NOT $354. He kept saying how he can see how this could be a concern for me. After several holds and no headway. They only confirmed the new meter was installed last year, and the data from the meter tells them it is working properly. I ask them to send a tech out to check it out because it was not sending the correct data, and the bill history is proof something was wrong.

I have had Duke Energy for 4 years now and yet again they want to rob me and the Community in any way they can! Since the new meter has been put in my electric bill is over $300.00! Mind you! My home is empty on the market for sell! Nothing in the home is plugged in whatsoever. Now my bill is over 300.00 for a home that's using no electricity and they had the audacity to tell me I have a squatter in my home! No. I'm at the home almost every day showing it and I can promise you there is NO squatter. Then stated I needed to get an electrician because they said I have an electrical problem! BS!! So I went and got an electrician... Guess what... No electricity problems with my home whatsoever! And they are still trying to make me pay this bill!!! Absolutely disgusting company!!!!

Updated on 06/10/2019: Last month we received a pressure-tactic phone call from Duke Energy regarding our refusal of the smart-meter. We had refused the smart-meter from the get-go and took all the proper and necessary steps to document our choice. During last month's call to us, we were informed that there would be an approximate $17 monthly fee to have a human meter reader come out. We were also offered the option to do the monthly readings ourselves and to enter that data online. This, they said, was a way to avoid being charged the meter reading fee. So, we decided to accept the do-it-yourself online data entry option and enrolled online into that program last month.

After discovering that my average invoice for this year is a 15% increase over last year's usage I tried to cancel the agreement and request credit for overpayment through April. No way. I'm the sucker because I didn't read the fine print that states they will not credit for overpayment if you cancel in the middle of the "contract" year. There's no recourse with Duke. It's not like I can switch suppliers. I've used Duke for over 4 years here in Florida and 8 years while living in Charlotte. Be careful with these average billing deals. It's no "deal" at least for me.

Over the past 10 years I have lived in the same neighborhood. Two different homes two vastly different sizes. One about 3,750 square feet and the other 1,500 square feet. Same number of occupants and such. In fact, first home required two air conditioning units to cool the home. Unsurprisingly, with Duke Energy the bill for the second home of 1,500 sq feet runs the same every month some times more. We have even been away turned off some electric for times bill runs the same etc. I can see from other posters on here this is not unusual for Duke customers to still receive blind billing of set pricing in mail each month no matter the usage. Why are they not being investigated? This is clear cut fraud.

I live in a 1200 sq.ft. apartment in Noblesville Indiana. On Dec.10 I left for Florida and remained there for near 4 months. Upon leaving the heat thermostat was set @ 61 degrees. All appliances with the exception of the refrigerator were unplugged. A brand new energy efficient water heater was set @ 110 degrees. Bills remained near the same as that of the previous November 2018. HOW IS THAT POSSIBLE?

I have been a Duke Energy customer since Oct 2018, before that we were with another energy company 12 miles down the road. Our bills have been extremely unreasonable, to the point of fraud. Had a month where we only turned the AC on a couple of times (set at 73) and I have yet to have a bill under 200. With the other company we lived in a house with much less insulation and single pane windows and 600 sq. ft. larger!! Okay Duke Energy, what type of unethical charges are you allowing! If I could change I would switch in a heartbeat. Cindy **

Something is up with this smart meter! No way is it possible for 1 person in a 1 bedroom to use 1500 kWh of electric!!! I’ve done my research and something is up! I make some phone calls and all of a sudden this month (with 10 days left till reading) I’ve only used 266 kWh. Very interesting! Someone will be refunding me the overcharges or either the owner downstairs will get a kick in the... for stealing electric from me! I’m no fool.

Our power goes out more than several times a year. More than I've ever had it go out anywhere. Get your act together Duke. We pay for your services and you blame the squirrels on those services being poor. The estimated time for the power to return rarely happens. I've lived in this house for four years and can't recall how many times it's gone out, because it happens so often. That's awful service. If I had a choice I would not choose Duke.

Duke Energy overcharges. Using 3 rooms in my house and my bill is 469.00 for one month. There is no way my bill should be so high for one month. I think Duke Energy is a scam. I work to give my money to Duke Energy. This is wrong.

This is for an apartment complex in Indiana. Since Duke installed Smart Meters our bills have almost tripled. On an unoccupied 1 bedroom apt with an Energy Star fridge, turned down all the way, and the heat set to 50F-55F. Our bills for the last two months have been $156 & $166. The size of the apartment is 650 square feet. Duke is telling us it's because of the cold winter we are having when in reality December was not that cold. Previously the electric bills on a vacant unit hovered between $20-$55 depending on the weather and how often it was worked in.

Duke Energy has no compassion for their customers. They bill you and expect payment even when things go wrong that are out of your control with thermostat defect (cooling and heating working simultaneously) and giving someone a bill of over $1700 for two months because no one was living in the property at the time. They expect payment no matter what because "you used the energy" and do not give people an extended amount a time to pay each month or lights will be turned off. Which I told them to go ahead and do because no one was living there at the time anyway... You did me a favor, for once... Turn it off then so I can save money. So unreasonable. I would not even given them one star above but I had to choose one.

I purchased my family's farmhouse that has been in our family since 1916. They install a new meter and my bill goes up $70 a month. Call and complain and now they want to charge me a $220 deposit! There are only 6 houses on my road that have Duke. I lose power about once a week for about 15 minutes or more. I can look out the windows of my house both ways down my road and see that everyone with NineStar has power! I know the history of electric bills at this house all the way back to when electricity was ran down the road, but because the bill has only been in my name for a year they want to treat me like I'm stupid.

I have been using my bank's online bill payment to pay Duke Energy for several years, on and off. I also used to work for this particular bank. When customers pay bills online, there is always a possibility for tech error. I sent my payment ($347) to be delivered on time and the payment was not delivered effectively this month. Duke shut off my power and claimed I would have to pay $371 to restore it today. After much deliberation, I was able to explain to the rep that this was no fault of my own, and that I had first-hand experience helping people in this situation when I worked for the bank. There is a simple solution: generate and send a proof of payment from the online banking portal and fax to said payee.

I've been living at my home for over 20 years, never a late payment. Last month I was late on my payment. Had family emergencies in January. So electricity was shut off and I paid it late the same afternoon. Took almost till midnight for them to come out and turn it back on. Now I received a letter saying that "because of my excellent payment reputation I was refunded my deposit many years ago, however they are required to charge me $325 deposit that I'll get back in 23 months if I am not late paying again". Really? So these ** won't give me one break and will take $325 from me and not give it back for almost two years? This company needs to be investigated. All we need is another electric company and maybe this sort of crap won't happen. Basically we are at their mercy for them to do whatever they want.

For several years my billing cycle has been 45 days from meter reading to due date, but suddenly without notifying us, Duke has condensed it to 2 weeks (at the most expensive season of the year) so that two months worth are due all in one month! (Dec. 28th reading due Feb. 15 then the Jan. 30th reading due Feb 22nd!) I spent over an hour on phone with customer service and took forever for them to understand, and claim there is nothing they can do!! Such a shame there is a monopoly on energy companies that you can't change. URG!!

Their website says "free online bill pay" but they charge $1.50 for a convenience charge residential, $8.50 for business. Trying to figure out where the "free" comes in. I can't find anything about it on any of their sites, nor can I get in touch with anyone who can answer the question.

I called in to ask about my FIRST bill that it may be coming due and I have not received a bill. She kept asking me questions about how I want to pay the bill. I kept stating that "I HAVE NOT YET RECEIVED A BILL". I told her I am not calling to pay and that I NEED A BILL SENT to me which is what I thought she would gather from me continuing to tell her that I do not have one. She said, "Well one was mailed out." I said, "I do not have it." She said that I "need to take it up with the post office". I said to her to please send me a bill because I do not have one. She said one will be mailed out and hung up. For some reason, I felt I need to call back. She did not note my account nor was going to mail out a bill because the bill needed to be requested from another department. I wish there was another company I could switch to. Sigh.

Tried a dozen times or more to set up auto draft on their website. I have auto draft for a business account I have with them, and it works, however they put all the accounts together. You have to figure out which ones are or are not on auto draft. And one was not on auto draft so I tried multiple times online to add it over multiple months and it would not work, kept giving an error. Finally called. It took the rep 2 or 3 times to get it on there, or so I thought. She apparently could not get it added either. The bill comes again this month, non-payment even though it was set up on auto draft and more late fees added. I will be getting my late fees back, and reporting them and their crooked way of doing business everywhere I can. They are the worst, if you are considering buying a house and they are your electric company, do not buy the house.

Last month I received my electric bill for $87.42. I was a couple days late sending it and sent them $90. I get my current bill that’s now stating I owe $256 and are threatening to disconnect me. They’re all of a sudden claiming I didn’t make a payment on December 3rd when I in fact did. I have the bill in front of me stating that money was credited to my account and the balance is zero. I used their same day pay on December 3rd and I’m 100% positive my account had sufficient funds. It says it was returned December 13th even though I used their same day pay and I have a bill in my face stating my account at Duke was credited for that amount.

It's not just me. Everyone I know and quite a few people on social media, are making it a point to cut back and try to conserve but the bill just goes up and up and... In my specific case, I cut my breakers off and leave for the day. STILL my bill goes up. So I do without heat, you can see your breath inside my house because I can't afford my energy bill, and STILL my bill goes up. The bill goes up month after month since I moved in. When I am there, it's one light bulb, t.v. and fridge- that's it. It's a very small place. But despite that my bill QUADRUPLED in one month with no signs of slowing down. They are blatantly stealing from me and quite a few others. There is nothing I can do??? From what I gather it's a common problem.

I am trying to pay my bill online. The system won't let me. I follow all the prompts but it still won't work. I have spent the last 45 minutes trying to reach a human being with no success. I even tried to get thru to corporate headquarters in Charlotte. Nothing but recordings. This is absolute **. I guess when you're a monopoly and the consumer has nowhere else to go. It doesnt matter to them. Duke Energy sucks... big time!!!

I have been with Duke for over a year and they randomly decided to charge me a deposit fee of 350.00 on top of my regular bill. They make it hard for you to view your actual bill. They make it difficult for solar panel owners to receive accurate bills. This company does what they want without having to answer to anyone. Horrible service.

The worst! It takes me twenty minutes to pay my little $50 to $70 dollar bill every month! Can’t ever do it online. The app is useless. Then when I call after resetting my password every time, they ask you the same questions over and over threatening that if you don’t pay the $56 dollars your electric will be cut off. Like calm down!! Make it easier for me to pay. Hate this company.

I'm a furloughed federal employee right now through TSA. NOT GETTING PAID BUT STILL HAVE TO GO TO WORK. I called them and talked to a rep, then a manager, telling them I am not getting paid and if they could do anything for me. They told me my options are to break it down into 3 payments (lots of help that will be with no money) or call 211 to get some aid from someone. They WILL NOT help even though I would pay it ALL once the shutdown is over. I have never been late for payments. Basically if the shutdown lasts months I will have no electric and my credit will take a hit. A very understanding patriotic company. God bless the USA.

We got Duke Energy for the first time when we moved to a new state and bought a new house. We set up automatic payments through our checking account. Fast forward, we realize they hadn't taken money out in 2 months, and the online system wasn't recognizing our information. We contacted them and they said they had shut off our service (without notifying us) and that we were under investigation for putting "jumpers" to steal electricity, and needed to back pay 2300 dollars, which they "estimated" by the bill of the previous family of 6 who lived here (I was here alone). I said the meter was never touched, that I was never notified of any of this, and still had electricity.

On November 14th I set up a payment of $289.04 to be drafted on either 19th or 21st. It had to be paid by the 21st did avoid disconnecting. Come the 26th they disconnected our power because they never drafted our payment. I then had to pay $560.80 to get my power back on. I then logged into the account to delete the payment of $289.04 so I wouldn't get charged again. It was gone. There was nothing there showing that scheduled or pending payment.

We know and they know how to keep us depended on the high cost of electric. We could save money and not have to produce any more power plants. Duke Energy knows and have installed 5 horsepower limit on your electrical service to your home. Why? So you cannot install a electric motor to run a generator to service your home. They know you can produce your own energy cheaper and not going to let you. The cat's out of the bag now. Watch the truth. If we all had 5 horse motor to run our own electrical generators we would have enough power to shed the extra into the grid. Limiting the need for additional power plants. It's scam. Why would we put up with it? So I am ready to start the program, I got $1100.00 electric bill for 1 month to heat my 80 x 20 blockhouse. The new electrical meter went from $300.00 to $1100. Meters are a scam.

I made my payment on time. My electric gets cut off. I call customer service. They claim they have no payment. I called the bank and they see that the payment was made. I called to speak to a supervisor whose name is Ryan. I explained to him my situation. He said I would have to go to my bank to get a letter proving it came out of my account. Since; my fiancé has my car, I can’t do that. So I had to make another payment to get my electric turned back on. Now; I’ll have to go to my bank tomorrow to get proof. Email it to Duke Energy and wait for a refund check to come back to me within 3 weeks. Unbelievable!

December the 3rd I set to make my December budget. I log into account, go to account summary, see my full balance and due day. Screen shoot it, log it and noted it and moved on with my day. Total due 247.+ change. Due date is December 21st. Come home 9 days later my power was off. After many calls and talking to reps bottom line, "That's not your due date. Yes that amount has your last month's due and current balance but the date that shows is for your current balance."

I have been a Duke Energy customer for almost 10 years now. It's not like we can take our business anywhere else. We are forced to use Duke Energy if we want to have electricity in our homes. I pay every month, a lot of times I pay late. My family and I struggle to make payments towards our bills, but we always do. I have been up for disconnection before, and I know it is my fault that it gets this bad, but when I call their so-called customer service and talk with them, they tell me, "Too bad." They say that they have changed their billing policies and can no longer give extensions to people on the economy fixed billing.

I double paid one month. Costing me to overdraft my bank account and had to get a cash advanced. I called customer service to get the extra payment they received. They said it will take 2 weeks to get the check; however now it has been a month with no check in the mail. Now electric is due and I "owe". I called customer service. They just sent the check 2 days ago! Resulting in my payment will be late. Worse energy company ever! If it was going to take a month to get the money back then I wouldn't have requested it! They don't care about timeliness and their customers. I have never had a good experience with them.

I have been a Duke Energy customer for many years. I pay my bill every month and always make sure that the minimum payment was made. I am retired living on limited retirement check coming in every month at the beginning of the month. Today I arrived home after helping at our church and found my electric has been shut off. That means no fridge, stove any lighting or home phone working. I am a senior living alone with two dogs on a very cold night in Pinellas Co. Where is the mindset of Duke Energy to do this? They know that I pay my bill every month in the beginning of the month when I get paid. I am sick about all of it. I feel like I have been hit with a hurricane by Duke. This could have been avoided... my records show I pay every month - by the third. It is very cold out tonight... not good for me.

I was away from home 5 days (no one at home) in June 2018 & my utility bill was $60 more. Called the rep & told them I noticed they had installed a new meter. Confirmed that the meter was installed a week before I left to go out of town but it is ironic that my bill went up after new meter was in place. I spoke to reps & supervisor that claimed it could have been my air condition. I told them it could not be because I had my AC serviced in May & I set my AC at 82 before I left home. I asked them to recheck my meter but I don't know if they did because they don't tell you when they are coming out to do it.

As many have said here a joke of a company. Got this month's bill. Twice what it was last year at the same time. Of course they used the more days in the billing cycle. Not twice the days. Why. Twice the money. Plus the fact they extend the billing cycle so some may run over the 1000 kW level and you get charged more per kW. Kinda crooked business. They started on the "well your A/C could be old and your water heater is old". Same thing I hear every time I call on a too high power bill.

Duke Energy is ripping me off. I have called 1-2 times a month to cancel being on time of use. My bill is almost tripled since new meter. They tell me every time I call, "Yes it will be a done." They have payments not credited to my account that I have proof of. I asked for pay history and it's crazy like they doctored it up when I asked for, charges of 900 added etc. They told me they cannot correspond through letters, only phone. I get different answers each time I call. Worst company I have ever dealt with.

I moved into a studio apartment. This is my 3rd month. They told me I had a past due amount from 3 years ago and could not give me service till I paid that bill. So I paid it in full. They told me I also had a credit from that bill that went on the past due bill. I told them I get social security and would have my due date set up on the first of each month. The sales rep said, "No problem... But you will have a new deposit to pay 100. We will divide it up in 3 payments 50 plus whatever your 1st month bill is." I get my 1st bill 100. I pay 100. Told them 50 for the deposit and 100 for the bill. 3 weeks later I get a disconnect notice saying I defaulted on my agreement. Now I owe 200... This is my 2nd bill. I asked how did I default. She stated it has to be paid by the 29th which is 3 days before my check... Hummm.

This morning I reviewed my bill and noticed it was a great deal more than what I normally pay. After reading through the "ebill" I was notified that I am being billed a second security deposit for unsatisfactory payments. I have been a customer of Duke Energy for many years. I have never had a payment returned and forgot one time to pay my bill but still was never disconnected. This is a stick up considering the taxes I pay in addition to the climbing fees Duke Energy gets approved of each year. What is most disturbing is they make claim that if I make satisfactory payments I will get my deposit back.

Somehow charged me $116 dollars for my apartment electricity even though I didn't have the heater running. This is about 4x what it should be. The website somehow locked me out because apparently it's too difficult to correctly store someone's phone number, email address, or social security number in their database. I now have to call them tomorrow during the 2-second period their customer service is open and wait ten-thousand years while the service person finishes his DOTA 2 match before answering the phone.

This company is a joke and has only ever caused me trouble. Firstly they charge me over 3 times the average electric bill in Florida. Their customer service is completely unhelpful and incompetent. And "because they are committed to providing me with reliable power and outstanding customer service", they only charge you the maximum amount legally allowed for service charges and security deposits! If Florida had deregulated electricity, this company would be out of business in a heartbeat. But I guess since I have no choice in who provides my power and they have a monopoly, they literally don't have to anything to earn my business. A true, 1 star company.

Today I happen to go outside, and find probably about 5 maybe more employees on my property where they had either pried a locked gate or climbed over a locked gate with no trespassing and a beware of dogs sign with my phone number on it. Their vehicle was almost touching my sign with my phone number on it. Fortunately my dogs were inside or THEY WOULD HAVE BIT SOMEONE!!! The lead guy I am assuming starts talking to me telling me what they are doing, I told him, "I don't care, why didn't you call my number? It is on the sign. What if my dogs were out?" He goes we "shook the fence". Then says what sign? The sign is on the gate they had to go through, kinda hard to miss unless you are blind. I would have let them on the property no problem to do what they have to. I would have made sure it was a safe work area for them UNLOCKED THE GATE FOR THEM. All I needed was a call.

I signed up online to pay my bill same day and entered payment on 3:45 pm on a business day the payment was due. It was not credited until the following day and I was assessed a late fee. I was told that a same day payment does not post same day by a phone rep just now. Can you believe that? This should be a class action lawsuit as I paid $1.50 for the same day service. How many other customers pay it same day due to cash flow problems assuming that same day means same day and get a fee they aren't aware of?

We have been on Duke Energy EPP for several years (no other choice). Always paid on time. All of a sudden they want to up my payment $77 a month because we had one month that was a little high. Mind you we have carried a credit every month for the whole year which usually equals out. Called in September. Someone will get back with me. Called 4 times in October to discuss. Nope. Called one more time on 10/22/2018. Was told in August we were higher than normal and they would need to adjust the amount. SAY WHAT! One month and then I have to pay an extra $924 for a year. We carried a credit all year 1. This is amazing. The lady I talked with says there is NO phone line into the area I needed to speak with to dispute this. So our options were to pay it $299 a month or get off the EPP. Really. Thanks Duke for not talking to your loyal customers.

I have been attempting to cancel my service for a few weeks now, and each time run into issues. The first time they wouldn't do anything because my wife called, and she wasn't "authorized." Next I've been attempting to call, but because I'm generally working during their business hours I constantly miss them. I tried to do it online, and it doesn't seem to give you the ability to do so. Now I'm going to end up paying for about 15 days of service that we weren't even around for, and that's if I can actually get a hold of them being that they're not available on the weekends. This is just one of a few different things that have made this company so difficult to work with. Not that the next company will be much better, but I'm thankful we no longer will need to deal with Duke Energy.

When evaluating utility expenditures on a property my family rents (we pay the utilities as stated in Lease) I noticed Duke Energy stopped auto-drafting (we did not stop auto draft). My sister, the bill payer, was going through a separation and no longer had a computer but knew Duke was drafting from our bank account so she thought bill being paid.

We have not lived in our house for months because of a job transfer yet our power bill is extremely high. They assume someone lives there so they are trying to get away with padding the bill to pay for their new nuclear power plant. Their dept heads have been told to squeeze every penny they can from anywhere they can find it so this is why they will try to tack on unjustified late fees, turn your power back on fees if you are couple of days late on a payment, anything they can do to steal extra money from clients since the consumer has no other source of power.

No power for 5 days because of hurricane. Turn around a day later turn off service for nonpayment. They are rude. Don’t feel any empathy for customers. Fridge went bad. No food for five days but they don’t care. This company is the worse of all electric companies I’ve ever had. Get out and vote for a new judge to change these policies on this company.

I hate having to use them. Our power goes out several times a year and it always takes longer than 24 hours to fix it. They don't replace food that's gone bad due to them fixing problems slowly. My bill has gone up over 65 dollars since their new meters. I hate these people so much. Hate!

Their costs are average however it is clear that they need to improve their infrastructure. When Florence came through, my section of the neighborhood was off for a while while the surrounding area was ok. I know others had it worse and I feel horrible for what they went through. Non-Duke employees came to help, and they sat in bewilderment as they blew 3 transformers trying to fix it not knowing what was wrong with the system. I used to think National Grid in upstate NY was a bad electric company... I was wrong. I have been in Charlotte, NC for just over 4 years and have had the power out more than the 35 years prior. They seem more reactive than proactive.

Amazing response. Within 2 days of my street light repair request the repairs were made and I received a reply by email and a personal call. I am thoroughly satisfied with the way this was handled and communicated back to me.

I live alone in a small villa. Is it hot in Florida, yes. My electric bills are always around $170.00 and I live on social security and a small pension. Thermostat always on 78 degrees and I use very little electric. I can hardly afford food. They tack on all these extra fees. I've lived in Florida all my life and have never had electric bills like this. Duke Energy has horrible reviews. This company is not even accredited and they need to be investigated because they will raise their rates again after all these hurricanes.

My bill has tripled. By the time I'm able to pay bill next one comes out. When I went to pay it they didn't give me option to pay previous bill. They wanted full payment. I get a notice in mail on Friday saying, "Your electric is due to BE shut off on MONDAY." What kind of notice is this for 550.00 when new bill just came out. They ARE money hungry. Worst customer SERVICE EVER DEALT WITH and if you don't ask for an extension in a certain amount of time then they say, "I'm sorry but we cannot give him an extension. You're too late to ask for it." Are you kidding me? You just sent me a bill telling me it's going to be disconnected. Meanwhile I am disabled and my daughter has Down syndrome and it's just her and I. They have no sympathy whatsoever. They do not care.

What a nightmare! I could turn my breakers all off and my meter would still turn! No one helps! You get no answers! Safety is not a priority to Duke Energy! Go elsewhere or you will be paying a bill that is not even yours!

Just wanted the name transfer, was kept on the phone for 40 minutes by a sleepy man pretending his questions are a part of the process. But in fact, was trying to sell me other stuff like; Wireless phone service, Home security system, TV service, Coupons for the restaurants, and so on... And asking some private questions such as; "how much are you now paying for your phone service"," do you have home security system", and so on...

Let me start off by saying that what this major companies are doing is absurd when middle and low income families have no other way but to pay what they are asked without having the right to question or choose who can serve their daily needs. For my electric, I have Duke Energy, my electric bill has been going up every month, due to what the customer support agent called increase in temperature, I live in Orlando, FL it's always hot in here regardless of which month it is, my AC is always set in the same temperature and I live alone, so no one touches it, yet there's no way for me to question the increase unless my bill doubles or triples from the usual. Where's the people who are supposed to represent the American citizens and fight back these money hungry company who sucks our blood and take our hard earned money?

Unfortunately, I have the disadvantage of dealing with this blood sucking parasite of a company. I am a single mom of 2 on SSDI. I have moved several times and somehow, every time I've moved, they magically come up with a balance I supposedly owed from 12 years ago! I pay my bills. I know I paid that one when I moved out, but didn't keep my cancelled checks for more than 5 years. My bank can't even provide records from that long ago! But if I wanted new service, I had to pay the balance of over $500 (AGAIN!), PLUS a $300 deposit because of that outstanding balance!! Obviously, it is nearly impossible for me to come up with that kind of money at once, but they refused any kind of payment plan! I've never received good customer service when I call there. People are always rude and treat you like you're bothering them. BUT, they have the monopoly on gas/electric in my area, so I have no choice but to get service with them!

I have had outstanding credit for 14 years with my current energy provider (Greer CPW). Not a single late payment, thus no service disconnections due to late payment. My credit FICO score is 743. I am moving to a location requiring me to switch to Duke Energy. Even with my excellent credit rating and reputation with my previous energy supplier, Duke is requiring a $150 deposit. HORRENDOUS! Shame on you Duke Energy!

Duke Energy is the worst power company there is. During Hurricane Florence my lights were out for five days. PWC customers power was back on in a couple of hours or 2 days. Duke Energy is a sorry light company and don't care about their customers, just about money. According to the news media it was a lot of different power companies from different states headed to North Carolina to assist. My point is the lights in our subdivision should have been back on sooner.

The Duke Energy progress North Carolina website is AWFUL! The only options are to make a payment look at the bill, how can I see the payments made to my account? Where is the Information on this? The website is NOT user friendly, there are no help tips, no suggestions. Rather than having 15 payment links, make a link to PAYMENT HISTORY. Make a link to PENDING PAYMENTS. FIX IT.

1 weeks ago I tried to pay online after I received a paper bill, but it says $ 0 balance, I couldn't pay. Friday I checked my mailbox and I found 2 letters saying my payment bounce and I had time till 17,00 before disconnecting me and fines and blah, blah,blah. I call by phone and paid, today (Monday), I just called to find out what's happening, the men didn't give me any credit for anything and told me to pay the fines... unbelievable. This company is full of **! If I had an alternative I would have gone with somebody else. Duke Energy is a FRAUD for consumers!!!

Duke Energy KNOWS very well my family and I situation and that I’m a 39 yr old mom of five who became disabled a few years back. However before my disability I was a pretty great customer who paid her bills always, and I’ve worked solid on since I was about 15 yrs old, though now and for a while since my back surgery especially I’ve needed quite some help and I totally thought and believed people in my similar state that happen to get injured and couldn’t work that companies of this magnitude and power would be more than willing to lend a hand and at least an extension, well works you would so mistaken.

I looked at my bill today and I noticed my rider fee's $160 of my bill. My total bill was $194. There should be something illegal about them charging fees like that. I get some fees and taxes but when my total usage for the month of electric and gas amounted to $34 then why am I getting charged so much in fees.

IN the old days I spent 80 to 100 for cooling, house is on 85 set, got email saying I have the most energy efficient house in neighborhood this month, but yet my bill is 50 dollars higher than last month, when I had only 114 dollars to pay and was NOT the most efficient house in the neighborhood. What is going on???

I have used Duke Energy for quite some time now. Just recently they have been billing me 300-600 a month saying that I am overusing my A/C. I have babies in my house, and 3 dogs. I get paid one day from today and they cut the power in no time. Bill paid, I tried talking to customer service and was told they don’t need to give you a courtesy knock, it’s not their job. I told them I have babies and 3 dogs. They said, "They’ll get there when they get there." If I could fire every single rep in that place. It is the middle of August. This is disgusting!

After not posting my payment to my account it happened again. Keep calling. My payment is paid by my bank. Clears my bank. All information is correct. I get a double bill. Third time. They correct it and then here it is again. Duke Energy needs to do their job right.

This is the first of many reviews. I am mad as **! I moved out of my home in Nov of 2015 and they did not make it to my shut off order until Feb of 2015. I had squatters crashing at my place that racked up a huge bill... And Duke Energy forced me to pay it even though I provided all the proof they needed to their fraud department. I have had customer service actually HANG UP on me for arguing with them over this matter. This company has the worst policies I've ever seen and if we could shut them down... I would!

Hey my name is Tony ** and I have been waiting on my refund check now for 6 weeks. I have called and been told the same lie. It was mailed out on July 2 2018 and it's 8-14-2018. I call 2 weeks ago and was told y'all emailed it and still no check. So why would it take a place like Duke Power to give someone a 263.00 dollar refund check so long and why lie about it has been mailed when y'all have not done it. I remember when my 84 year old grandmother lights was going to be cut off if she didn't have 91.00 dollars by 5 that day. Wow so now I can't get a refund check. I know if I call again I will hear the same lie so I hope this help and maybe I will get it this week. Thanks for any help with this. Going on 2 months for a refund.

Good Luck getting your deposit back from any Energy Duke. Waiting for my deposit over 60 days already. Every 2 weeks I need to call Duke Energy for my Status of my Deposit when is being refunded. Customer service keep saying the same thing over and over and over again... "Sir your refund is on your way is coming, check is already issue..." **Dukes Energy Sucks Big Time.**

Power was out due to storm at 5 pm. At 9 pm your technicians told me that they were told to go home and get rest and I would not have power tonight. I called the emergency number, was placed on hold while a supervisor was contacted and told there was 24 hour service working, called again several hours later and was told a different story. Told a bigger line was out that they were fixing first and that then they would got my power restored and was assured they were working through the night. Several hours later - 3rd call told that in fact all technicians had been sent home at 9 pm and there would be no service. Had I received an answer early that was truthful I could have taken all the food in my freezer to a friend's and not lost it all.

Our electricity bill had remained more or less the same for many months - that is until the last two months. In July, our bill was practically double the normal amount. This month (August 2018), our bill was almost triple. I can't understand what's going on, as we use the same amount of electricity as we did in the beginning of the year. The only thing that I can think of that we use more is our air conditioning, but even if that were the case, I would expect paying Duke $50-100 dollars more, not $200 more than normal.

Duke Energy's infrastructure is basically third world. I have worked in developing countries where thunderstorms and other weather conditions did not cause the number of power outages I have experienced as a Duke customer. Is this what we get out of the acquisition of Progress Energy former (thankfully) governor of NC and Duke lobbyist Pat McCrory hand-delivered to Duke? An inadequate infrastructure and zero commitment to customer service? I can only hope our state government will consider a breakup of Duke Energy into public utilities more responsive to the needs of consumers. By the way, I noticed Duke got its requested rate hike from the state utilities commission yesterday. For what?

I recently activated power at my previous address. It was in my Wife's name for years. DE apparently doesn't realize this and tried to sneak in a huge charge in my first month. I travel consistently for work and was gone 25 days of March 2018. I visited my home 3 times during that month. My bill was $208 dollars. Less the connect Fee of $15 and a small consideration for it being a 38 day bill with prorating, that still leaves a bill of at least $175-180 for an unoccupied house. I called and asked for help, and was told a manager would call. They did not. The phone rep actually suggested that someone broke into my house and that was the reason for the high usage without my knowledge.