Duke Energy Reviews

This company is a joke and has only ever caused me trouble. Firstly they charge me over 3 times the average electric bill in Florida. Their customer service is completely unhelpful and incompetent. And "because they are committed to providing me with reliable power and outstanding customer service", they only charge you the maximum amount legally allowed for service charges and security deposits! If Florida had deregulated electricity, this company would be out of business in a heartbeat. But I guess since I have no choice in who provides my power and they have a monopoly, they literally don't have to anything to earn my business. A true, 1 star company.

Today I happen to go outside, and find probably about 5 maybe more employees on my property where they had either pried a locked gate or climbed over a locked gate with no trespassing and a beware of dogs sign with my phone number on it. Their vehicle was almost touching my sign with my phone number on it. Fortunately my dogs were inside or THEY WOULD HAVE BIT SOMEONE!!! The lead guy I am assuming starts talking to me telling me what they are doing, I told him, "I don't care, why didn't you call my number? It is on the sign. What if my dogs were out?" He goes we "shook the fence". Then says what sign? The sign is on the gate they had to go through, kinda hard to miss unless you are blind. I would have let them on the property no problem to do what they have to. I would have made sure it was a safe work area for them UNLOCKED THE GATE FOR THEM. All I needed was a call.

I signed up online to pay my bill same day and entered payment on 3:45 pm on a business day the payment was due. It was not credited until the following day and I was assessed a late fee. I was told that a same day payment does not post same day by a phone rep just now. Can you believe that? This should be a class action lawsuit as I paid $1.50 for the same day service. How many other customers pay it same day due to cash flow problems assuming that same day means same day and get a fee they aren't aware of?

We have been on Duke Energy EPP for several years (no other choice). Always paid on time. All of a sudden they want to up my payment $77 a month because we had one month that was a little high. Mind you we have carried a credit every month for the whole year which usually equals out. Called in September. Someone will get back with me. Called 4 times in October to discuss. Nope. Called one more time on 10/22/2018. Was told in August we were higher than normal and they would need to adjust the amount. SAY WHAT! One month and then I have to pay an extra $924 for a year. We carried a credit all year 1. This is amazing. The lady I talked with says there is NO phone line into the area I needed to speak with to dispute this. So our options were to pay it $299 a month or get off the EPP. Really. Thanks Duke for not talking to your loyal customers.

I have been attempting to cancel my service for a few weeks now, and each time run into issues. The first time they wouldn't do anything because my wife called, and she wasn't "authorized." Next I've been attempting to call, but because I'm generally working during their business hours I constantly miss them. I tried to do it online, and it doesn't seem to give you the ability to do so. Now I'm going to end up paying for about 15 days of service that we weren't even around for, and that's if I can actually get a hold of them being that they're not available on the weekends. This is just one of a few different things that have made this company so difficult to work with. Not that the next company will be much better, but I'm thankful we no longer will need to deal with Duke Energy.

When evaluating utility expenditures on a property my family rents (we pay the utilities as stated in Lease) I noticed Duke Energy stopped auto-drafting (we did not stop auto draft). My sister, the bill payer, was going through a separation and no longer had a computer but knew Duke was drafting from our bank account so she thought bill being paid.

We have not lived in our house for months because of a job transfer yet our power bill is extremely high. They assume someone lives there so they are trying to get away with padding the bill to pay for their new nuclear power plant. Their dept heads have been told to squeeze every penny they can from anywhere they can find it so this is why they will try to tack on unjustified late fees, turn your power back on fees if you are couple of days late on a payment, anything they can do to steal extra money from clients since the consumer has no other source of power.

No power for 5 days because of hurricane. Turn around a day later turn off service for nonpayment. They are rude. Don’t feel any empathy for customers. Fridge went bad. No food for five days but they don’t care. This company is the worse of all electric companies I’ve ever had. Get out and vote for a new judge to change these policies on this company.

I hate having to use them. Our power goes out several times a year and it always takes longer than 24 hours to fix it. They don't replace food that's gone bad due to them fixing problems slowly. My bill has gone up over 65 dollars since their new meters. I hate these people so much. Hate!

Their costs are average however it is clear that they need to improve their infrastructure. When Florence came through, my section of the neighborhood was off for a while while the surrounding area was ok. I know others had it worse and I feel horrible for what they went through. Non-Duke employees came to help, and they sat in bewilderment as they blew 3 transformers trying to fix it not knowing what was wrong with the system. I used to think National Grid in upstate NY was a bad electric company... I was wrong. I have been in Charlotte, NC for just over 4 years and have had the power out more than the 35 years prior. They seem more reactive than proactive.

Amazing response. Within 2 days of my street light repair request the repairs were made and I received a reply by email and a personal call. I am thoroughly satisfied with the way this was handled and communicated back to me.

I live alone in a small villa. Is it hot in Florida, yes. My electric bills are always around $170.00 and I live on social security and a small pension. Thermostat always on 78 degrees and I use very little electric. I can hardly afford food. They tack on all these extra fees. I've lived in Florida all my life and have never had electric bills like this. Duke Energy has horrible reviews. This company is not even accredited and they need to be investigated because they will raise their rates again after all these hurricanes.

My bill has tripled. By the time I'm able to pay bill next one comes out. When I went to pay it they didn't give me option to pay previous bill. They wanted full payment. I get a notice in mail on Friday saying, "Your electric is due to BE shut off on MONDAY." What kind of notice is this for 550.00 when new bill just came out. They ARE money hungry. Worst customer SERVICE EVER DEALT WITH and if you don't ask for an extension in a certain amount of time then they say, "I'm sorry but we cannot give him an extension. You're too late to ask for it." Are you kidding me? You just sent me a bill telling me it's going to be disconnected. Meanwhile I am disabled and my daughter has Down syndrome and it's just her and I. They have no sympathy whatsoever. They do not care.

What a nightmare! I could turn my breakers all off and my meter would still turn! No one helps! You get no answers! Safety is not a priority to Duke Energy! Go elsewhere or you will be paying a bill that is not even yours!

Just wanted the name transfer, was kept on the phone for 40 minutes by a sleepy man pretending his questions are a part of the process. But in fact, was trying to sell me other stuff like; Wireless phone service, Home security system, TV service, Coupons for the restaurants, and so on... And asking some private questions such as; "how much are you now paying for your phone service"," do you have home security system", and so on...

Let me start off by saying that what this major companies are doing is absurd when middle and low income families have no other way but to pay what they are asked without having the right to question or choose who can serve their daily needs. For my electric, I have Duke Energy, my electric bill has been going up every month, due to what the customer support agent called increase in temperature, I live in Orlando, FL it's always hot in here regardless of which month it is, my AC is always set in the same temperature and I live alone, so no one touches it, yet there's no way for me to question the increase unless my bill doubles or triples from the usual. Where's the people who are supposed to represent the American citizens and fight back these money hungry company who sucks our blood and take our hard earned money?

Unfortunately, I have the disadvantage of dealing with this blood sucking parasite of a company. I am a single mom of 2 on SSDI. I have moved several times and somehow, every time I've moved, they magically come up with a balance I supposedly owed from 12 years ago! I pay my bills. I know I paid that one when I moved out, but didn't keep my cancelled checks for more than 5 years. My bank can't even provide records from that long ago! But if I wanted new service, I had to pay the balance of over $500 (AGAIN!), PLUS a $300 deposit because of that outstanding balance!! Obviously, it is nearly impossible for me to come up with that kind of money at once, but they refused any kind of payment plan! I've never received good customer service when I call there. People are always rude and treat you like you're bothering them. BUT, they have the monopoly on gas/electric in my area, so I have no choice but to get service with them!

I have had outstanding credit for 14 years with my current energy provider (Greer CPW). Not a single late payment, thus no service disconnections due to late payment. My credit FICO score is 743. I am moving to a location requiring me to switch to Duke Energy. Even with my excellent credit rating and reputation with my previous energy supplier, Duke is requiring a $150 deposit. HORRENDOUS! Shame on you Duke Energy!

Duke Energy is the worst power company there is. During Hurricane Florence my lights were out for five days. PWC customers power was back on in a couple of hours or 2 days. Duke Energy is a sorry light company and don't care about their customers, just about money. According to the news media it was a lot of different power companies from different states headed to North Carolina to assist. My point is the lights in our subdivision should have been back on sooner.

The Duke Energy progress North Carolina website is AWFUL! The only options are to make a payment look at the bill, how can I see the payments made to my account? Where is the Information on this? The website is NOT user friendly, there are no help tips, no suggestions. Rather than having 15 payment links, make a link to PAYMENT HISTORY. Make a link to PENDING PAYMENTS. FIX IT.

1 weeks ago I tried to pay online after I received a paper bill, but it says $ 0 balance, I couldn't pay. Friday I checked my mailbox and I found 2 letters saying my payment bounce and I had time till 17,00 before disconnecting me and fines and blah, blah,blah. I call by phone and paid, today (Monday), I just called to find out what's happening, the men didn't give me any credit for anything and told me to pay the fines... unbelievable. This company is full of **! If I had an alternative I would have gone with somebody else. Duke Energy is a FRAUD for consumers!!!

Duke Energy KNOWS very well my family and I situation and that I’m a 39 yr old mom of five who became disabled a few years back. However before my disability I was a pretty great customer who paid her bills always, and I’ve worked solid on since I was about 15 yrs old, though now and for a while since my back surgery especially I’ve needed quite some help and I totally thought and believed people in my similar state that happen to get injured and couldn’t work that companies of this magnitude and power would be more than willing to lend a hand and at least an extension, well works you would so mistaken.

I looked at my bill today and I noticed my rider fee's $160 of my bill. My total bill was $194. There should be something illegal about them charging fees like that. I get some fees and taxes but when my total usage for the month of electric and gas amounted to $34 then why am I getting charged so much in fees.

IN the old days I spent 80 to 100 for cooling, house is on 85 set, got email saying I have the most energy efficient house in neighborhood this month, but yet my bill is 50 dollars higher than last month, when I had only 114 dollars to pay and was NOT the most efficient house in the neighborhood. What is going on???

I have used Duke Energy for quite some time now. Just recently they have been billing me 300-600 a month saying that I am overusing my A/C. I have babies in my house, and 3 dogs. I get paid one day from today and they cut the power in no time. Bill paid, I tried talking to customer service and was told they don’t need to give you a courtesy knock, it’s not their job. I told them I have babies and 3 dogs. They said, "They’ll get there when they get there." If I could fire every single rep in that place. It is the middle of August. This is disgusting!

After not posting my payment to my account it happened again. Keep calling. My payment is paid by my bank. Clears my bank. All information is correct. I get a double bill. Third time. They correct it and then here it is again. Duke Energy needs to do their job right.

This is the first of many reviews. I am mad as **! I moved out of my home in Nov of 2015 and they did not make it to my shut off order until Feb of 2015. I had squatters crashing at my place that racked up a huge bill... And Duke Energy forced me to pay it even though I provided all the proof they needed to their fraud department. I have had customer service actually HANG UP on me for arguing with them over this matter. This company has the worst policies I've ever seen and if we could shut them down... I would!

Hey my name is Tony ** and I have been waiting on my refund check now for 6 weeks. I have called and been told the same lie. It was mailed out on July 2 2018 and it's 8-14-2018. I call 2 weeks ago and was told y'all emailed it and still no check. So why would it take a place like Duke Power to give someone a 263.00 dollar refund check so long and why lie about it has been mailed when y'all have not done it. I remember when my 84 year old grandmother lights was going to be cut off if she didn't have 91.00 dollars by 5 that day. Wow so now I can't get a refund check. I know if I call again I will hear the same lie so I hope this help and maybe I will get it this week. Thanks for any help with this. Going on 2 months for a refund.

Good Luck getting your deposit back from any Energy Duke. Waiting for my deposit over 60 days already. Every 2 weeks I need to call Duke Energy for my Status of my Deposit when is being refunded. Customer service keep saying the same thing over and over and over again... "Sir your refund is on your way is coming, check is already issue..." **Dukes Energy Sucks Big Time.**

Power was out due to storm at 5 pm. At 9 pm your technicians told me that they were told to go home and get rest and I would not have power tonight. I called the emergency number, was placed on hold while a supervisor was contacted and told there was 24 hour service working, called again several hours later and was told a different story. Told a bigger line was out that they were fixing first and that then they would got my power restored and was assured they were working through the night. Several hours later - 3rd call told that in fact all technicians had been sent home at 9 pm and there would be no service. Had I received an answer early that was truthful I could have taken all the food in my freezer to a friend's and not lost it all.

Our electricity bill had remained more or less the same for many months - that is until the last two months. In July, our bill was practically double the normal amount. This month (August 2018), our bill was almost triple. I can't understand what's going on, as we use the same amount of electricity as we did in the beginning of the year. The only thing that I can think of that we use more is our air conditioning, but even if that were the case, I would expect paying Duke $50-100 dollars more, not $200 more than normal.

Duke Energy's infrastructure is basically third world. I have worked in developing countries where thunderstorms and other weather conditions did not cause the number of power outages I have experienced as a Duke customer. Is this what we get out of the acquisition of Progress Energy former (thankfully) governor of NC and Duke lobbyist Pat McCrory hand-delivered to Duke? An inadequate infrastructure and zero commitment to customer service? I can only hope our state government will consider a breakup of Duke Energy into public utilities more responsive to the needs of consumers. By the way, I noticed Duke got its requested rate hike from the state utilities commission yesterday. For what?

I recently activated power at my previous address. It was in my Wife's name for years. DE apparently doesn't realize this and tried to sneak in a huge charge in my first month. I travel consistently for work and was gone 25 days of March 2018. I visited my home 3 times during that month. My bill was $208 dollars. Less the connect Fee of $15 and a small consideration for it being a 38 day bill with prorating, that still leaves a bill of at least $175-180 for an unoccupied house. I called and asked for help, and was told a manager would call. They did not. The phone rep actually suggested that someone broke into my house and that was the reason for the high usage without my knowledge.

Had bill come due 07/10/18, called on 7/11/18 to request payment extension until 7/27/18, spoke to 1 customer service rep that explained to me that due to my payment history that I was only granted until 7/18/18 which is the original cut off date, when they say payment history I had issued a check on 06/20/18 in the amount of $323 for payment on said account, they went to put the payment thru 06/25/18 and then shut off my electric stating that the check was returned due to "frozen account". I contacted my bank Wells Fargo immediately in which Wells Fargo said that the check in question was never issued for payment to bank...

Out of the blue Duke Energy is charging 50% more on my electric bill, no explanation as to why. Admitted there are no other choices for energy and it is essentially a monopoly. I thought we had laws enacted in our country to prevent this type of scamming. Duke Energy is a scam and a brown stain on America.

I used their service for a year at a previous residence. Once I was in the process of moving into my house I called to transfer their services from the builders name into mine. The first representative informed me it would be a $150.00 deposit despite not missing or being late for any of my payments in the past. After I complained the representative transferred me to someone else and he stated he would of waived the deposit for me if the initial person I spoke to hadn't already put it in the system. When I requested what the deposit was based upon, he stated it was based upon past energy usage at the residence. My home was recently built a couple months ago and I'm still unsure what history the deposit was based upon, but was forced to pay it.

I'm in New Port Richey, FL. The simple fact is that Duke Energy is ripping off people. My usage over the past year has decreased, Florida Weatherization has made my entire home energy efficient... And my 2 bills following are higher than prior to getting new HVAC, Front door, solar screens on the windows, moisture barrier under entire house, vents and windows sealed and weather stripped, energy efficient light bulb... all of that! Every time I call they try to feed me some nonsense about the heat. I received a $270 bill in January even though we had no heat all winter due to AC unit being damaged in Hurricane Maria. My next step is taking my story to 8 On Your Side and exposing them for the thieves they are. No reason why my bills should more than double!

Someway I don't understand how but it ended up that I have to pay 2 bills at one time and there is no way that I could pay that much money because my husband and I don't have it. I tried to ask them to let me pay one now and then pay one is in like maybe 2 weeks and there's no they wouldn't do it. There's they would not even hear of it and I told them I have to have electric because my husband is on a breathing machine and if they turn my power off then he won't be able to breathe and they don't even care. I mean they act like they don't care. They have to have all the money or they want to turn my power off. I mean that sounds like a bunch of heartless people. Very heartless and I am so ashamed to be part of Duke Power.

First, I recently moved and when I called to transfer my service to the new apartment, the representative told me that she was going to waive the Service fee since I have paid my account on time every time. Now I received my bill and the charge is there. When I contact customer service they say they can't waive that fee, that she meant the deposit. I let them know I didn't initially have a deposit and there was NO mention of a deposit this time. The fee she mentioned was the $17 service fee. This customer service agent SWEARS she meant the deposit was waived for good payment history. Who would pay a $150 deposit when transferring their service that wasn't even required to START the service?! They will not budge on it and honor the first rep's mistake.

It was as simple as turning the power on in my condo. It was originally scheduled for April 12, 2018. No one showed up and I was not even aware of it till Monday, April 16 since no one is living there right now. As of today, the power is STILL not turned on. Every time I call, they are giving me an excuse. I requested that they call me if they have an issue with getting it turned on. I NEVER received a call from anyone. 6 days later, still waiting...

I live in Greenwood, IN in an apartment. Every month I get my Duke bill. It is over $150 a month and this month it is over $200. I am never home and I travel a lot for work. This company is an absolute Joke and I can’t wait to go back to IPL when I move. Such a rip off.

We are here in Lillington NC. During a conflict involving an extremely crude Duke Energy employee the Harnett County Sheriff's department made a statement to me calling Duke Energy a monopoly. We are on day four without power and still every time we call customer service no one is listening. In November we called in to pay the bill by phone just as we have done for the last 4 years, never mind we have lived here 30 years and never had power turned off for non-payment. We were notified at that time that even though the power was still working that our power had been off since October and that our account was closed and we would have to zero the balance and start a new account if we wanted to keep the lights on.

The day before I moved out of my apartment, I called Duke Energy to have my name taken off the address. I was told their system is having issues and do this myself using the Stop Service feature in their website, which I did. I received a message (within the website) that my service will be stopped in three business days, but I never got an email confirmation. A month later, I received a bill covering the days that I had already moved out. After numerous calls, I was told that they never received the Stop Service request. I am being penalized for a malfunction in their system.

I have been without power since Wednesday Apr 4th. It is currently Apr 10th. Duke said they had not received the release of power from Orange County (for an inspection). They lied. OC showed me in their reports that they sent it on the 5th. OC sent it again yesterday when I asked them to. The notes showed that, as well. I have called Duke energy _daily_ trying to get my power back on and they have lied to me at every turn. They should pay me back for the time I had to take off work. (They required that I be there to sign paperwork to get my power on. They never showed up.) And for all the food I lost when the fridge and freezer finally gave up. This is an abuse of their power over me because they are the only company that provides power in my area. This is unacceptable!

When I paid my bill online for Duke Energy I made a mistake at the bank when I deposited my funds into the wrong account. I called them immediately and explained. The representative told me to make another payment, not to worry, that they don't send those payments through a second time. 3 days later both payments hit my account. So, I had to put a stop payment on one of them. The next month I made my payment they sent me an email stating that my ACH payment was returned and my ACH authorization has been revoked. I called again. Each representative tells a different story. I'm so aggravated! I wish I had a choice on who my energy provider is. I'm sick of this company.

If you can use a crank machine for electricity, it will give you less stress than this company. I'm a CURRENT customer and I abhor it whenever I have to call Duke Energy. They charged me 3 times in 8 days and REFUSED to give me a refund. That's just the latest. Never mind you have to constantly register online which erases all of your information that you had for auto pay so that when you "skip" a payment they charge you an extra $40 reconnection fee then lie to your face that you never set up auto pay. THESE PEOPLE ARE DISGUSTING AND TREAT THEIR CUSTOMERS LIKE **! I've had Con Edison and Time Warner in the past, so I know crap when I smell it but this company takes the ** cake of the century. Warning hide your husband, hide your kids, hide your wife, people get raped with Duke Energy!!!

I seriously think these crooks bring employees in and train them to be liars and how to talk around the main issue! They're all going to hell! My past experience, as well as my son's is too long and excruciating to include all details. I started out as a customer in 1981 and used their services till 2006 at which time my power was disconnected due to "not enough payment made" and when I tried to pay what I could, that wasn't good enough either. When my son rented a home close to me in 2010, he called Duke to have his power connected. He had a delinquent bill that had to be paid first, which he knew about, so that was done. When he called back to pay his deposit, they had a bill that his Father had failed to pay and told him he would have to pay it also... He did so... Again, they had dug up more bills from other sources where he had never lived... To make a long story short, he ended up paying $3,300.00 to have his power turned on!

I live in a single family home that is less than 2,000 square feet. Duke energy regularly sends us monthly bills over $500. I have had multiple HVAC companies come look at our home and system, because for the amount of energy we use, our bills should be less than a fifth of what they claim we use and charge us for. Every professional has said that our home and system are just fine. When I have called Duke to ask why we are being charged for the amount of energy my whole neighborhood probably uses, they blame the “weather”. I don’t know how to hold them accountable for only charging us for what we use, and we have to pay these outrageous amounts or they will cut our electricity off.

I've noticed that over the past five years my energy bill has almost tripled. There has been no changes in the amount of power usage and if any I've cut the appliances and heating unit to a bare minimum. Sometimes the unit is off. I've checked the house insulation and still can't find a huge difference in usage of power. The excuse that customer service gave me was that due to the winter weather there was an increase of power being use. I told them that I'm not running a factory and would like the meter reader whenever he appear and vanish into thin air to come read the meter again. I'm considering taking my chances on solar. It can't be any worst.

Hello just letting everyone know how unprofessional Duke Energy really is. They took my money for my deposit and said they gave it back to me already which is a lie. I previously talked to two of their representatives which the call is recorded and both of them told me that I was supposed to get back money. One told me it was going to be a year and the next one told me the end of July. Now someone just called me yesterday that they was doing a random call to check on me which sounds like B.S. I never got a call from them in years now all of a sudden when they owe me money they randomly called me to cover up their mistake LOL. And after talking with the representative yesterday they said I'm not getting my deposit back. And that they already gave it to me. Sincerely unhappy customer. Truly if it had another energy place I would definitely try them.

I have had Duke Energy Power for about 18 years. I don’t use much electricity. I don’t use hot water. I don’t use a dryer or an oven. I keep the thermostat on 70 in the winter and on 74 in the summer when I turn it on. My bill usually runs about $50.00 every month from April to October. Then the large amounts come - usually $100.00 - $150.00. When I call and ask why, they say it’s Christmas lights, cooking and parties. Nope. Then they say it’s the cold weather. Nope. This year I got hit with 4 $400.00+ bills. I asked for a payment arrangement and their offer was pay $300.00 today and & $600.00 in 10 Days.

Duke Energy is nothing but a bully who is bullying people by sending bills whatever they desire because they are the only electric company in my state. I own a single family home and my normal bill is between $200 to $250 every month and last month Duke Energy decided they will raise my bill to $667. And I called them several time. Did not get a single good answer from this corrupt company and this month my bill is $467. I mean I am still talking about a single family home. This company needs to be stopped.

From my experience, Duke Energy's monopoly power as a utility manifests itself with customer service. Or lack thereof. I have had service at my home, continuously, for 11 years. I had a contract for sale of this home, so I initiated a termination of service. My buyer did not come through with funds, so I called to re-initiate the account. I was told the service had been cut off an hour prior to my call. I'd have to set up an entirely new account, go through a credit check (to be clear, I paid without incident continuously for 11 years) and the property could not get service until the next business day (as luck would have it, today's a Friday, so not until Monday). I'd also be charged a $28 setup fee.

I live with a housemate, he normally works 12-16 hours shifts, I tend to be at my girls house 95 percent of the time. It amazes me that Duke states that we are using basically the same amount of power as the previous year when we compare months when clearly I was home and using electricity vs not being at home and not using any electricity. How is that possible? I believe that they are manipulating these electronic meters to benefit them financially...

So I move into a 773 sq ft apartment in June 2018, they offer me an "easy" estimated monthly payment of $78 a month, and whatever difference there is, I'd pay at the end of the year. 6 months go by and I get a bill saying I owe over $1,000. I call and get the breakdown of each month. They said in October I used $200, in November I used $400, December was back to 200, and all the other months were way way higher than I've ever paid for all the years I've paid utilities in many locations. I know this is impossible that I generated this amount, I'm a single working person who is very minimal. I go to my apartment manager, the maintenance guys come take a look.

When I had a little problem called up Customer Service and got quick and helpful answers to all my questions. Customers like myself like quick service because we lead such busy and hectic lives. Duke Energy did a great job. Keep up the good work.

I have had a good relationship with Duke Energy especially enrollment in the budget billing which reduce billing surprises. The billing is mostly equal for 10 months then the excess billing is divided between two months which occur every 6 months. If you foresee a financial issue within the timeframe then the due date can be extended. The times I calculated overages on the billing customer service representatives resolved my inquiries.

Have been unable to pay energy bill online. Calling the company, I was told the "system" for receiving such payment has been down for a week & no idea of when it would be repaired. Fortunately, they said they WOULD accept payments by phone for $1.50 per bill. I asked how many customers were affected and was told 1,500,000. The $1.50 "ransom" is not that much, but $1.50 x 1,500,000 customers amounts to $2,250,000 per month, again with NO end in sight. Not a bad take for just not doing their work.

I was gone on vacation for 3 weeks and my next month bill was still the same as the other months. When you ask for an explanation it's always they are right, it doesn't matter and it is what it is.

My last month's energy bill was almost $700. I have reached out to both Duke Energy and the Public Service Commission. When speaking with Duke, they keep repeating that the cold weather stayed with us for much longer than normal. This is after I already explained that we only utilized the heat for a week with shutting it off during the day since we are at work. They do not have a good reason as to why they are charging 4 times to 6 times as much as other companies for homes that are much larger than mine and ran their heat the entire month. We need to be able to choose which company we want to pay thousands of dollars to and not be forced to pay these ridiculous amounts of money or they decide to shut our power off. This needs to be corrected and fast or the customers may need to reach out to Morgan and Morgan for a class action lawsuit.

Seems like I am not alone in seeing this electric usage and bill double since the installation of this meter. I have changed nothing in how I approach my electric usage. As in years past we have only heated our bedroom with a small thermostat controlled space heater. We have been doing this for 3 years. When the weather drops into the teens I heat the whole house to protect the plumbing. I think we only had 5-7 days when the weather was this cold. I have called Duke several times to complain and all I get are lies and bull. I ask for someone to come out they say they will and no one ever shows. I think it is time they are investigated. I plan on filing a complaint with the Public Utilities Commission. I would suggest anyone else who feels they are being price gouged do the same. We need to stop companies that have no ethics.

Like many other Duke's customers, we received a very high bill $490 after we installed our own solar panel system, which is two times more than the bill BEFORE we installed our solar system, how come?! File your complaint at PSC for further investigation (I did already) since Duke is the only one for many of us, we shall work as a team to work out this issue. Team work!

Duke Energy is a joke. Someone used my information to create an account and ran the bill up to 300 dollars even after informing Duke Power that I have proof that it was not me. They are still making me pay the balance and it's also on my credit report.

I have always set to use Duke Energy for service and reliability. Customer service is always the best. When looking for new home that is the first question.

Duke constantly go on the power, when they know indeed that poor and middle class cannot afford pay the bill so what happens to them, they sleeping in their vehicle because they can't afford the utilities in the state of N,C, on a minimum wage. So they give their apartment.

I have no issues or complaints about Duke Energy. The company is very easy to deal with where my property is concerned. I would recommend Duke as a reliable residential electric energy supplier.

Good response to power outages, send text messages, etc. They sometimes push for add-ons like electrical damage coverage, appliance coverage, wiring, etc., but if you say no they do not insist.

My complaint about Duke Energy was that I was 6.00 shy of the full amount needed to avoid disconnection of power yet they still cut off my power. I imagine I will get charged a large connection fee as well. Part of the problem as well is that they do not accept some of the credit cards that I had, I could have paid the 6.00 if they had accepted American Express. At any rate I am really, really frustrated with this, couldn't they have moved the measly 6.00 to the next bill? I actually had to leave work, put a check in the bank, go back to work, pay the measly 6.00 and hopefully my power will be back on in the next 6 hours. Horrible experience!

Charging uncurbed fees for their services is only one downfall for this company. Getting in touch with customer service is nearly impossible. Duke Energy adjusted and updated their website and sign-in procedures and as a result, I was unable to sign into my account. Since I'm currently living overseas, in Germany, I can't contact Duke Energy. What a disappointment. In Florida, Seminole County, there is no choice of a any other provider: Duke Energy has a monopoly! Very disappointing and disturbing.

I have kept my thermostat on 70 like I do ALL year long and this month it has doubled in price. I was gone from my house more in the month of January than any other month and it still much higher than it should be.

Sunday at 11am I lost power to my residence. Later it was discovered that a pine tree fell on the power line. The pine tree's fall ripped the wires running to the breaker box attached to the residence and Duke Energy's meter, damaging the property and resulting in a loss of power. My uncle mentioned that it was discussed at an earlier date that the pine tree that fell should have been cut down previously when a different pine tree fell into the road on the poverty resulting in a loss of power. On Sunday, the Duke Energy employee fixing the power lines stated that I, the resident of the home, is responsible for hiring and paying for a private electrician, having the breaker box inspected by an electrical inspector at my cost, before Duke Energy will install a meter and reconnect power restoring power to my residence. I feel as though I should not have to pay for the breaker box damage or any other damages to my residential electrical equipment.

Every time I try to sign into my account, Duke Energy makes me change my password. When I try to sign in with my new password, it says it's incorrect and makes me change it again. Don't treat me like I'm stupid--I know my username and password! You certainly know how to reach me if my payment is late, but trying to reach YOU when I need customer service is impossible! Why don't you fix the problem? This is LOUSY customer service!!! I've lost count of the number of times I have tried to reach you regarding this problem and nothing is ever done!

Household 2 adults 1 baby. Nov was 180. Dec was 220 and somehow our Jan bill is 390. We've lived in this house a year and it's never ever been this high. We ran the a.c. all summer never went above 180. What the heck is this almost 400$ crap. Very upset with Duke and I hope they are willing to lower it because they won't get my money without a fight. Calling first thing Monday.

I have been trying to get service turned on since I moved from Atlanta to Greensboro this past Saturday. First, they insisted the meter number did not match the address. Then, after several calls from both me and my landlord, I was told it would be on today. I called around noon for an ETA and was told they have until 9 pm and that they have no “window”. It is now 7pm and my disabled veteran father and I are STILL sitting here in the dark with no heat and no electricity. I recently had electricity turned on at another home in GA and the electricity was ON before I even got back to the house. This waiting is ridiculous and as far as I can tell, completely unnecessary.

Never seen a excessive bill until December 2016. Been with Duke since 2013 here and prior at other residents. Bill normally run $123 at the most. Dec it jumped to Dec 2017 $272. Now Jan 2018 bill $242. There’s no changes in the way utility, lights, heat system and it appears to be fraud intent to my account usage. Area location Whiteville North Carolina. Contact me by the appropriate information submitted.

We relocated last Fall and became Duke Energy customers. Our home is very well insulated, has a metal roof and brick foundation. It is 1500 sq. feet and we heat with portable propane and only use the electricity for the furnace for backup. I do one load of laundry a week (Purchased LG Washer/Dryer new in November). Very efficient!!! We cut down the hot water heater to the lowest setting in mid-December. There are just me and my husband who live here and our power bill went up almost 100.00 for January. We are both retired and on a fixed income and this has just knocked us down financially.

I am submitting this for my elderly aunt who does not have internet access. A smart meter was installed in her home by Duke Energy a very short while back. Since then the power in her living room and utility room no longer work and a portable heater was damaged from and almost started a fire. She has contacted Duke Energy who said there was nothing wrong. She was having no electrical problems before this meter was installed. Since they will not address the issue, a licensed electrician is being hired to check out the situation and make any repairs. I would like to know how to make sure that Duke Energy is held responsible for this. God help them if there is an electrical fire before repairs are made and that device is removed. Again, this is for my elderly aunt's home, not my own. Please advise.

This has happened not one but multiple times - I can't login to Duke Energy website. Sometimes it works sometimes it doesn't. I never had this problem with PSNC and water bill payment. To pay online Duke charges additional $1.50 dollars which is ok if they give good support. If Duke Energy is not able to manage the large customer base then they should split. I would like to have Progress Energy back... Showing energy ads on TV is not going to help. They need to improve customer service and can start with good website.

They enforced a smart meter on us. We have lived the same way, in the same house, with temperature the same, lights the same. My January Bill doubled plus some!! They are telling customers that the bills are right... That it was colder this DEC than last year. Uh... NO. Only 3 degrees different "outside" which doesn't affect our inside as our home is well insulated. They also said too many Christmas light... Wrong again!! Didn't have any.

Ever since my new meter was installed September 2014 I have been experiencing high bills. January 24th I called and spoke with customer service and the agent requested authorization from the manager which the manager refused to send a technician out to investigate my high bill and also refuses to do a another meter reading. This time last year I used 303 ktw. This year my bills states I used 703 ktw. That is the 400 ktw more than last year's reading.

I qualified for assistance from DSS and Duke Energy is still threatening to disconnect my service. On January 2, 2018 I went to the Department of Social Services for Low Income Energy Assistance. Our household was approved for assistance in the amount of $300.00. The total amount due on the bill to avoid disconnection was $364.91 so I paid $65.00 on the bill because DSS is covering the other $300. I contacted Duke Energy on January 15 to confirm that my electricity payment was received and that my service would not be disconnected. It is currently 20 degrees in my location right now and snow is expected tomorrow. I have a child in the home.

I’ve been with Duke Energy for 5 years. My bill has always averaged about 60 a month. Then when I went into the equal payment a month program. My bill has tripled, now they saying I owe 1000. I don't know what I'm going to do. Something needs to be done about this.

How is this company allowed to operate like this? Where are the regulators? Do they not look at the insane amount of complaints coming from the consumers regarding this company? I had called in to set up my account on auto pay, apparently it did not get done, (as many here have also complained). Bill showed a past due of $73 which was 6 days late, I received a call saying my service was going to be disconnected. I immediately paid.

I feel like Duke Energy extorts us for our money! They charge whatever they want to charge regardless of the usage. How can the bill be the exact same 2 months in a row when one month the A/C unit wasn't even used for half the month? I missed paying my bill yesterday which was simply a slip up. They turned off my electric at 9:49 am. I get home around 4 pm, call Duke and pay the past due amount. They did not turn my electric back on until almost 11 pm that night! THAT IS UNACCEPTABLE! They did not waste a second turning the electric OFF, so use the exact same energy to turn it BACK ON when payment is received! And why is that they are the only company we can use? Shouldn't there be a choice as to which power company you can use? Imagine if you only had 1 cell phone to choose from or one cell phone service provider! It's a monopoly and they get away with murder!

Wednesday - 1/3/2018 when I returned to my residence in Kernersville, NC I had a door notice that my Duke Energy Meter had been changed. So... I had to wonder exactly how this took place since the meter is in a FENCED AREA with a LOCK on the entrance. Supposedly there was a 3rd party who either JUMPED THE FENCE OR PICKED the LOCK to get access to the area where the meter is located. So far I have contacted and spoken to *multiple employees* at DUKE ENERGY and have NOT BE PROVIDED with any answers to my questions. So... is this indeed a LEGAL WAY TO DO ANYTHING THESE DAYS??? MAKE NO MISTAKE... I do NOT have an issue with getting a *SMART METER* at all. But I do think having a *smart person to install it* is very important.

Duke Energy messed up and did not transfer my account as I requested online. I even called customer service on 11/27/17 to ensure everything was done. Then I find out today that nothing was done. My old place the account never ended on Dec. 22 as I requested and the account was never transferred to my name at the new place as I requested on 11/27/2017. The customer service rep stated it would be transferred to my name on 11/28/17. Which none of that happened!

Duke Energy has been ripping me off for about 4 years now, no one lives in my home, but yet I get a power bill this month for 371.00 for 1 month. I have never used it. Turn a light on or maybe check the building outside, but it's getting bad. I wish I could get power from somewhere else.

I'm having a problem. With Duke Energy here in FL. We got our bill in December. The middle saying it was $2000. Yeah that's what I said. Smh. I about fell over dead. I call after picking my chin up off the floor. Well they were telling me that a payment hasn't been made since October. You know when all the hurricane stuff was going on we had to evacuate also... Well we all know Duke. They would have shut it off a long time ago. Now mind you I talked to all of the supervisor I could. Nope. I owe that much since October. Well I'm thanking God we still have power. No I haven't paid it. I don't that kind of money. At all. I'm also a foster parent too.

To start off with I was very mad. I called the customer service to talk to a representative about a billing issue. They kept me on hold for 20 minutes and I finally decided to hang up because I had other matters to take care of. NOT SATISFIED with this company.

The company is just surviving because of the monopoly. If you call them they will make you wait for an hour. There is no callback feature. They are 20 years behind other companies.

My experience with this company is terrible. Absolutely no compassion or care especially during this holiday season right before Christmas. Their motto is business over people and protocol or rules over helping others. I had a problem with a glitch in my online banking which caused Duke Energy to be sent two duplicate payments for the same bill. The bank said I could only get a refund from Duke Energy through their customer service since the bank had already sent the overpayment out and didn't have a way to retrieve it. So I called Duke Energy which claims there is nothing they can do and that once you pay too much you get a credit on your account but have no way to get it back and that I should call my bank back. They lied.

I am a previous customer of Duke Energy, my last date of service with them was in 7/17. I called them a month before to let them know I was relocating and was assured my final bill would result in a 147.00 credit owed to me. After calling the company when I relocated, they reneged on giving me my security deposit, citing unknown mystery charges they came up with. I am very upset Duke Energy choose to steal my money that is rightfully mine, with bogus charges.

I had a past due amount of 275.00 dollars which I was aware I owed. As I'm walking out of my house prepared to enter the garage I noticed the electric had been shut off. At that point I had cash or card to pay it right there on the spot because I couldn't play around because I have kids in the house. The technician was still outside disconnecting the power and I explained to him that I can pay you right now or pay Duke Energy direct right now. He told me that he couldn't accept any payments then he handed me a card to call Duke Energy which I did while he was standing there. As I'm on the phone he drives off and says he will be back and I begged him not to leave as I was making the payment right then. I continued with my call and proceeded to make my payment with took 5:07 (5 minutes and 7 seconds). I've been waiting and waiting and still the driver hasn't shown up.

Was without power for 8 1/2 hours. Was told several different times service would be turned in. I went to drive around in a 5 mile radius. Seen no workers! I called. Never able to speak to live person. Finally spoke to live person after 6 hours. She said they were working in it. About an hour later seen crew one block over. Then about an hour later power restored! I AM TELLING YOU NO ONE WAS WORKING ON THE REPAIR. I WENT TO THE STATIONS WHERE THE TRANSFORMERS ARE. NO ONE WORKING!! I just filled the refrigerator of food for Thanksgiving. Now it's gone. I am on a fixed income. I cannot replace this food!! I want $200 for the replacement of food.

Duke Power is the biggest scam company. The first full month in my apt. by bill was x amount. The second month which was two day shorter, and my heat pump went out for 2.5 weeks, and I work nights, the bill was almost exactly the same. Now this month's bill generated, and guess what... Yes, almost exactly the same to the penny, and I never turned the air or heat on since it was repaired because of the cooler temp. Biggest crock of crap I've ever seen. I live alone, work nights, don't use the dishwasher, and do maybe two loads of wash if that in a week. Someone needs to do something with this company.

I work just to pay Duke, forget paying anything else, grocery shopping is a privilege when you are at Duke's mercy. They have the market cornered, we have no other option for energy in NKY. Shame on Duke for draining people who are struggling to keep the heat on.

I have called four times to get the power to our arena lights connected. It's two wires. I can see them. My account is paid up, current, no baggage. Four calls, and their promises to be there in 2-3 days, the last time, "We'll be there tomorrow, my supervisor confirmed it!" BS. It appears to me that Duke Power Customer Service is "mind over matter". They don't mind, and we the consumer sure as heck don't matter!

We are retired, fixed income, barely making ends meet. Duke Energy is charging us an additional 580.00 for a security deposit (been here 18 years) because of two disconnect notices in 12 months. I always pay my bill, and will be current again tomorrow. However they were gracious enough to split the deposit into three installments in addition to our regular bill. What a joke!!! We are not at poverty level so we cannot get assistance. Never have I dealt with such a greedy, inflexible company.

I've been a Duke Customer for 4 years. Moving from Concord to Indian Trail. I called yesterday to try and transfer my service to my new address. First time I called, the stupid customer service girl could not even find the address and was asking for the meter number. It's an apartment complex. I hung up. Called back, and got another one who seemed to know what she was doing. She informs me that since I'm moving it's a new account and I'm going to need to pay a 200 deposit. I paid a 150 one when I moved here 4 years ago that I never got back. When I asked her WTF, she informs me that it could be because of late payments of disconnects. I've never been disconnected, and I think I paid my bill late twice by like 2-4 days in the last few months... because I was distracted over the death of a parent.

Unprofessional Company that used to get five stars from me, but in the past 10 years or so this company has gone downhill, all they can do is lie to you every time you call. I have many accounts with them and I am tired of the lying from this company. Just tell your (me) customers the truth when they ask you A question, do not have to tell me a different story every time I call. I was told by Duke Energy at 3 o'clock today that my power would be restored between 5 o'clock and 7 o'clock, it's now 8:15 and no power. I called them and they stated that it would be Monday before I could talk to someone concerning my power not being restored. You do not have to continue lying to your customers, learn to be professional. I'll volunteer to teach your employees how to tell the truth.

My rating would be a ZERO star, but you cannot submit a review without at least one star. So here's my story: about 2 1/2 weeks ago, I was calling to inquire about the procedure of switching over my existing service to a new location where I was moving in a matter of 2 weeks or so... But after I moved to my new place I found out that the service started even before the old tenants left and without my permission or a security deposit as the customer service person said I would need when starting new service. I didn't understand what was going on after I moved in on October 1st, when the lights where on and the place was airconditioned cool, I just assumed that the previous tenants had not stopped their service yet until I received a letter dated September 28th saying I needed to pay a deposit by October 4th or my service would be disconnected.

I was without power for a week. After it came on for a few days it went out for two. If I had gone to my office the second time my 5 dogs would have been in the heat and died while I thought I had power. They then when I contacted said they had to turn off to fix others. They clearly could have texted. Unreal. Now I live in the woods and a tree is still hanging on a wire and the rest going across are about a foot from the ground. If the house catches fire this is proof that I did not only contact Duke yesterday and the day before but I am telling you now and taking a photo. This is the worst company ever. Each month I get a bill at home and for two offices stating the amount. Two days later I get a letter advising payment is late? Sure know how to try and get money but services suck. I want tree off wire and I can't seem to get it done Last power company came and trimmed trees and kept safe. This one just ignores this.

Duke Energy has right of way under the high tension wires crossing over our yard. "Integrity" Tree Service is in the yard next door right now destroying it, we will have our yard murdered next week. Numerous trees and 100 feet of bushes creating privacy are going to be murdered because Duke can by law do this barbarous act. There is a large open area of yard that they could access any and all wires they would need to in case any of the now 67 year old wires should need it, but yet they need to spend tons of money destroying people's property BECAUSE THEY CAN. Where do they get all the money? Crooks in my book. They hire companies from out of state, put them up in hotels, all to kill innocent trees and vegetation. The tree guys say that is their job. Just like ISIS' job is to behead and bomb innocent people.

I am not sure how Duke does their bills - but somehow the month that Irma hits, during which time I was away for two weeks and my AC was either off or set to 80 degrees I have received the highest bill of the month. I simply think the company is fraudulent. If only there was choice in electric companies Duke would be out of business.

Duke Energy totally SUCKED as far as communication went after the storm. They were SO unprepared for their system to be overloaded. I wish we had an alternative. I was out of power for 10 days and my next door neighbor had power. And there was a down powerline 5 houses down from me and all they did was look at it. Do SOMETHING about your communications because we could get NO information from your company!

I recently moved from one location to my mom's house. I called Duke Power and told them to disconnect my service and I would call them when I had an address to reconnect service. My husband called to get the service in his name at the location they we are in now and they told him he owed a prior bill plus a 250 deposit. Being a single income family we didn't have that amount. I called to put the service under my name and they did an investigation on my husband and myself and said that we could not get service until 711.00 was paid. I asked why so much. The rude lady stated that it was 250 a piece for our deposit and plus the prior bill he owed since he will be living in the property.

Florida was hit with a hurricane this past month, everyone lost energy. It took 8 days to fix everything. Duke needed to fix but that was only after everyone else got energy at home. We needed the energy to keep our food fresh and using the water as it needs energy too. The excuse they made up about the whole system being down is a lie because not everyone lost energy. Don't use Duke Energy, they are not going to be the fastest or reliable ones.

After Hurricane Irma it's Tuesday 9/19/2017 and I still do not have power. I called during the hurricane to advise we had a line sparking with a glowing green light. They took the info and that's it. Since then every time I called Duke for an update, I advised of the downline and they acted like they did not know anything about it. They keep feeding us this crap that due to major damage in Apopka we have no power, however the condos across the lake called Boca Vista off 434 have power, Greenberg Dental building off 434 has power, all the street lights on 434 have power and an office building after Greenberg Dental have power and the houses behind our community have power, but yet the following properties are still down, San Tropez, The Landing and Key West, still wondering why.

I live in Pinellas County, Florida and unfortunately I have Duke Energy as my electric power provider. What happened to the good old days when we had Progress Energy. Our street was without power for 7 days due to Hurricane Irma (Sunday, Sept. 10 - Sunday, Sept 17), when other homes in our area had power restored within 24 hrs. My neighbors and I called every day to report the outage on our street multiple times each day to no avail. Duke never sent a Supervisor or Line Crew member to check on our area and they never communicated with anyone in our area as to what was causing the outage.

I live in Deltona and I never saw Duke Energy around. I think they sent the money hungry workers down south so they can work more hours and suck up FEMA money. Duke Energy SUCKS. The power was turned on by out of state power companies in my area. I wish all the Duke Energy employees bad. Look also how do you sleep at night???

These ** (Duke Energy) had our power off for 5 days because of Hurricane Irma... Our power went out Sept 12th at 6 pm. That's 16 hrs after Irma left Kissimmee. Our power was diverted and not knocked out from the storm. Duke Energy said The service will be back on Sept 17th. They even knew the day to cut back on our service. That's why we as a taxpayer need to stop monopoly companies like Duke Energy who can screw the low man any chance they get. I'm investing in Solar and screw Duke Energy. If you have a choice on an Energy company... never pick Duke Energy (**). All my food went bad and generator stop working. That was the first and last time I'm gonna go through that.

First, they don't even deserve a 1 star rating, Duke Energy is by far the worst most crooked ** company I've ever dealt with. I absolutely hate duke energy, the bills are extremely high and they charge you for everything possible, constant nickel and dime you to death, power has been out for a ** week because of hurricane Irma here in Sebring. It's beyond **. People have power less than a mile from my home, I've rode the whole neighborhood and have found no significant damage. The town north of us Avon Park and the town south of us Lake Placid which supposedly was hit harder and yet already have power. The price we pay every month along with all the other customers that are forced to deal with duke because there are no other options.

I live in a neighborhood that has about 21 homes. Since Irma we haven't seen one truck. There are people on oxygen on my block. My Grandson is 2 months old and lives with me. This is horrific and unbearable. Hotel rooms available in our area are starting at $190.00 A night. We have been out of power a week. I wish we didn't have to use Duke Energy. We don't have any down lines as they claim. We are not a priority. The Apartments next store to our neighborhood have had power for days. SHAME ON YOU DUKE ENERGY!!! But I appreciate other companies come to Florida to help us. Can Duke send one of those companies our way. A pissed off and disgusted customer. Someone please help us!!!

I have lived in Florida almost my whole life. We used to have Florida Power. Then we had Progress Energy and Progress Energy was OK. Now we are stuck with Duke Energy. My family is originally from North Carolina so I know all about Duke. They suck. Yes we just had a hurricane come through, that would be Irma, yes there were a lot of people without power (but most have been restored, I am in the 4%). However today is day 7. We still have no power. You can't get a straight answer. The main number they give you to call is an automated system, to get a live person you have to press the dangerous conditions line. I called this morning. I was told the Florida office is currently closed! Seriously after a hurricane they are closed. Told no idea when power will be restored. Also just as others have said we lose power when it is a normal rainstorm 1 time for 3 days and we were the only outage in Pinellas county.

When power went out during the recent storm hurricane Irma almost everyone in the neighborhood had power the next day. We are now on day 6 after the storm and still do not have power. When I contacted Duke Energy they said they were aware of the problem and it would be restored by Sunday midnight. More than seven days after the power went out there was very little physical damage in our area from the storm and almost everyone else in the area has power.

I would think Duke Energy would have enough sense to structure their grids so that homes would get electricity before oil change shops and nail salons??? What a crock. We've been promised power due to Irma and haven't got it. What if we were a direct hit? We'd be out for months. They told me they were restoring power in North Carolina. That is absolutely crazy!!!

After hurricane Irma, most homes and businesses were left without power in Pinellas County. Duke Energy gave us an estimate of about 5 days after the storm had passed before the power was fully restored throughout the county. As I have been driving around the area for the past week (Friday, September 15, Midnight), on more than one occasion I have spotted 4-5 Duke energy trucks at a single location with a few workers trying to resolve the problem while the rest just sit around and watch. They obviously did not meet the estimate they set and we will be left without power for another 2-3 days. Areas that had more severe damage had power restored within days, while areas with little to no damage whatsoever are left without power for over a week.

This company only cares about the shareholders. Every other utility company here in Florida is able to restore power, except The Great Duke. They keep pushing their estimate back because they have no idea what they're doing. Their website says they had to fly drones to evaluate the damage because the roads' conditions were so hazardous. That is a lie. I drove down the roads here in Southern Volusia to see for myself what the delay is, and I did not see one Duke truck anywhere. Governor Scott needs to step in and tell Duke they can not handle the amount of area they are responsible for.

Duke Energy left me hanging without a hot water heater repair for over two weeks. I pay $7.95 a month. In the event my hot water heater goes down, a reliable plumber is supposed to be dispatched. Duke Energy misrepresents the process. You pay your premiums and they collect, but when you need them, best of luck. I had to rattle many cages and spend hours on the phone. I could have re-installed a dozen hot water heaters myself in the time it took for Duke Energy to help me out. Now, with IRMA there is not a single line down or tree down within a 4-mile radius of my block home. My electricity has been out for 7 consecutive days and I haven't even seen one Duke Energy truck drive down my paved street. Duke energy just sends automated text messages with incorrect information, mostly lies saying things like, "reset your breaker", your power has been restored. That cannot be the case when there is nothing feeding into my outside meter.

Loss of power because of Irma. Have tried to be very patient twice. Was told that our electric was on when it was not. Can I get a hold of anybody to talk, to a real person? Poor service. They don't care about anything but their ** money. I have tried to be more than patient. I am 67 years old. I don't need this crap. What really bugs me is being told that we have electric when I know we don't. I swear if I had a choice I would leave Duke Energy for another company. Ridiculous. I do not want to talk to an automatic person. I want someone real. Poor customer service.

More and More record profits for Duke Energy, yet they won't update their equipment. We have been without power for 7 days. My elderly mother is sick and Duke won't even respond. A tropical storm passed east of Tampa, we are way west of Tampa and lost power for 7 days and counting. These guys need to be removed from the state of FL. The next Governor needs to address this if they want our votes.

After recently moving into my new apt I contacted Duke energy due to I had not received a bill for my new address. A few days later I received a new bill and promptly pay it. Today 9/15 I receive a letter from Duke stating that my power will be turned off in 10 days. I call their automated system and find that I owe them $8.07 due Sept 23. I proceed to muddle through until I get a real person.

I have been very patient as I have been without power for 5 days now. What is frustrating is literally every neighborhood around us has had their power restored. Yet when I talk with an operator they tell me, "We can't give you an estimated time for restoration". They did however state that it was just a blown fuse. Not sure if that makes me feel better or worse as they made it sound like it was an easy fix?

Ok first off I'm very upset with Duke Energy. We live in Longwood, FL. Sun Mon Tues Wed now it's going to be Thursday. Ok Winter Park, FL has power, Lake Mary, FL has power, Apopka, FL has power. I'm moving out of Longwood, FL because you guys seem like you always forget about Longwood, FL and this is not right. Hurricane I know this for sure. You guys cut the power on Sunday and hurricane was not even here and I was watching TV and what you do cut the power. I heard it when you did. Enough is enough. President of company will get letter. Seem like always go for where the rich people are first and forget about the poor people.

5 star review of Duke Energy Company in Florida and all the states who came to help for this disaster from Duke company. My wife, Tere ** and me did not lose power before, during or after Hurricane Irma in Heritage Hills, Clermont, Florida in Lake County where the eye of the Hurricane passed by! Last Tuesday at 4:30 pm we lost power and we reported it quickly and they told us that power will be back on Sunday at 11:59 pm! To our surprise power came today Wednesday at 7:30 pm! In my opinion Duke Energy is the best electricity company in Florida and the best in the world! We will recommend this company without hesitation! They are our heroes in this Hurricane Irma severe disaster! They are working very hard and without rest! Kudos to the best Electricity company in the world!

I have been unfortunate to have had to do business with this company for the last 5-6 years. I've never experience so many outages in my life! I come from Cape Cod, we get blizzards, nor'easters, white outs as well as the occasional hurricane and tornado and yet in over 40 years of living there I have never experienced anywhere near the amount of interrupted service combined as I have here in this last 5-6 years. Are they just incompetent, lazy, poor workers or just unknowledgeable?

We have been without power from Irma for 15 hours while our neighbors two doors down have power. Why has it taken this long for this one little pocket of houses in a whole area to get their power? This is ridiculous when major areas are back up!

We experience power outages on average every 6 weeks, sometimes up to 18 plus hours at a time. This is the 2nd time in 3 months we're being forced to replace EVERYTHING in our refrigerator/freezer. That is expensive, in case you don't know! Why are we paying you hundreds of dollars a month for NO SERVICE?! What is your basic problem, and why can't you fix it? It's not like you're not making hundreds of thousands of dollars off of our backs? Since Duke Energy is a monopoly, we obviously have no choice. Get your ** together and provide the services you promise!!!

Anyone who lives under Duke Energy power lines who has had Duke Energy tell you they have the right away to take down your plants or trees and would like to join together in a class action lawsuit against Duke Energy please contact me. Duke Energy makes billions of dollars which we all pay to them for our gas and electric bill but they would like consumers to pay to keep their lines maintained by diminishing our property value. All other companies maintain their own expenses to maintain their company but Duke wants the consumer to pay. Also, old right always signed were with totally different stipulations, then Duke wants to enforce ever changing rules without any consent. Please call to form Citizens Against Duke Energy (Duke Energy please don't call yourself -- going green!)

I have lived at my current home for 17 years and this week found out that Duke Energy had my home classified for the wrong kilowatt usage rate. My home is ALL Electric and they had it being charged at the Electric/Gas rate which is substantially higher. So they have over charged us for 17 years and there is no avenue for me to obtain a refund for the over charge at Duke Energy. If it had not been for an energy analysis we had done then we would not have found out their mistake and they would still be over charging us. ALL CONSUMERS NEED TO CHECK HOW DUKE ENERGY has your home classified. They could be over charging a lot of homes. They said it was not their responsibility to check it. Another MULTI BILLION Dollar company not caring about their consumers.

I've been dealing with Duke Energy for years and they raise rates every opportunity they get just to screw over the communities who are forced to buy electricity from them. Now they plan to ask for an 8.5% rate increase that is "justified" by higher fuel costs when the cost of fuel is actually going down! Here is the real reason Duke is raising rates-because they bargained like idiots and screwed themselves, and now want the little guys to offset their poor management. When are we going to have a class action lawsuit that protects us from the Duke Energy robber-barons?

Hello I recently have a issue with this crappy company that I wanted to write about. I authorized a payment for 137.00 to come out of my checking acct. I check my bank balance and I see a second charge that I did not authorize on my acct. of 247.00. I call the Duke Power and explain the situation, lo and behold I get the typical worthless rep that tries to turn the situation back around on me so, at this point instead of venting at the idiot automaton rep which would have gotten nowhere I just do a Better Business complaint and am waiting the results of that. I so wish there was another option to get power from. This is the worst ran company I have ever see.

Duke Energy sent a crew out to my home due to sparks coming from the meter during a storm. A crew arrived, approximately 6 hours, in reference to my call. There were two trucks and a crew of 4 males. One of the men open the meter box and said "There is moisture in the meter. I will seal it." He placed a blog of substance on the top of the box; and closed the box. My son said to him "What about the moisture in the box." The person who put the substance on the box responded "It's OK". Both crews left. During the night there was a fire in the meter box. We called Duke Energy and a person was sent out. He said "There was a fire in the meter box. The wires are burn black, I will have to disconnect your service until the problem is fix."

About a month ago three or four men appeared in the Duke Energy power line easement on and paralleling my property (50/50) with spray tanks on their backs. It was obvious that they were about to spray a plant killer to control unwanted growth along the edges so I went out to talk with them (the easement is mostly a grass field, all of which I maintain as lawn). Only one spoke English, and barely at that, and said they were only going to spray trees, primarily new pine growth. I understand the need to control danger tree growth such as pines but there is no need to kill low growing plants that would never reach a height to be a risk to the transmissionlines, either falling on them or by arcing.

Duke contacted us by mail and said they needed to switch our meter. We returned postcard with date that we would be home. We did not hear from them until the day after we stayed home all day. A message said they just received postcard even though they said they could see that postmark indicated we had sent it more than 2 weeks prior. Then we received letter that said they would turn off power if we didn't schedule meter switch. Called number and had to leave message that we wanted to schedule meter switch and were open to most dates. We left name and phone number. NO ONE CALLED BACK! Tried again with no success. Now we can't access online account and are afraid they will turn off service. They really should be ashamed of their customer service!

I contacted Duke around the end of May-early June to let them know I was moving from my apartment and needed to transfer service to the apt complex as they require. I just received my bill and discovered that they never transferred the service! They refuse to backdate the transfer and expect me to pay the bill. They claim they have no record of my contacting them - of course they do not provide email confirmations so it is my word against theirs.

We lose power due to nice weather, light breezes of course storms and really any reason under the Sun or moon. Lost power last night. Was told it would be back on at 6:00 AM. Now being told it will be back on at 10:00 PM. It is always the same reason; trees. We lose power at least once per week and it is always for hours. No apologies. Nothing! We have no recourse because they are a monopoly that just does not care. The thing that really irks me is they don't offer any type of rebate for the damage that they cause, suffering of pets, loss of food etc. They just work slow and get the job done on their terms. Never mind the fact that if it weren't for paying customers they would not have jobs. Duke Energy ought to be ashamed but in reality they don't care.

We custom built a home. Builders turned power off and neglected to tell us when to put in our name. Called Duke Power and notified them we have a handicap person living with us and they cannot be transported. It is over 100 degrees outside temp and much hotter inside. They showed absolutely no concern and said power will be cut on between 8 am to 9 pm. I begged them and they said they had no emergency service for this situation. After reviewing Dukes customer service I am starting to see a trend. We need more options to compete with Duke Power. With no competition they do not have to show any mercy. If a death occurs then I will surely file a lawsuit.

They weren't mean but they don't connect with each other. I had service for 4 days but I never lived at the residence. They told me they couldn't offer a waiver or a credit for the amount of energy the apartment building used because it was still in my name. DON'T HOOK UP SERVICE BEFORE YOU MOVE and if you do cancel it that day! Duke Energy does not care about the customers.

I never wrote a review before, but Duke Energy I didn't even want to give you one star, but I guess I don't have a choice. This is my second power outage in 2 weeks time. Your automated system is a joke for power outages, 5 hours no power once again more food in the garbage, but you will want your payment on time with no excuses, so I don't care to hear yours. Furthermore this company is always calling for you to get protection on items such as your water heater, it will add to your bill of course so I chose to decline their protection plan. If they can't replace the food I have to throw away, I doubt they will replace a large item such as a water heater. Customer service??? What customer service??? I couldn't find any.

Wow where do I begin with this place? Not only do they price gouge and charge you for every little thing they possibly can, they have little to no consideration for their customer's comfort whatsoever. Even in the dead of summer, with temperatures rising to over 100 degrees, they STILL refuse to give me an estimated time my power will be turned back on. If ANYONE is considering opening an account with Duke Energy all I have to say is this: If you value excellent customer service, and you like to save money, STAY AS FAR AWAY FROM THIS COMPANY AS POSSIBLE.

Called so many times to try to fix a billing error. Got no help for two months. Then finally when someone figures out the issue I get stuck with a BIG bill. The same error that should have been corrected on my first call... Oh well. They do not care about what I was told or throwing the bill at me because I have no other option but to pay... I called and wasted my time over and over. Duke Energy your customer service sucks.

I have had an electric account with Duke Energy for 6 years. My first complaint is that they intentionally price gouge during the summer months of June, July and August. My family doesn't do one thing different yet the bill suddenly increases by 300-400 dollars each of these months. I just always pay it, but today when I went to pay my bill it was over $1800. I noticed there is suddenly an $1100 deposit applied to my account. I called them and they said it's because in May they had to reconnect the service, which is a $40 fee. Due to a mistake this is the one and only time we ever missed a payment in 6 years and they want to add an $1100 deposit to my account. Not happening. She kept mentioning that there was a $40 fee, which I agreed to pay since they did have to come back (30 minutes later) after we realized what had happened, but that the deposit was also going to be applied or my service will be terminated. This is clearly a scam.

My AC was set to 80 degrees for a year, I live in Pinellas County, FL, and Duke Energy is the only provider. My electric bill was $235 in a 1200 sq ft apartment. When I called Duke, they went with their usual spiel of your appliances and AC... I told them no, my AC is set to 80. The representative even became speechless and responded with "wow". I asked to have a rep come out and check the gauge which they responded with no, that I need to go to the apartment office to figure that out. There is something going on with this company.

Overpayment penalty. I have been a customer of Duke/Progress energy since 1999. A double payment was made. I req. a refund. Now they want me to pay $250 dep? Computers are not human. A person would have realized the error.

Have had ongoing billing/payment issues with this company. Payments they say "submitted twice" -- supposedly in error, are not refunded if you have any kind of balance. Wow, what a huge issue for a large company to tackle, right? They're crap. What if I was a single parent and that was my grocery money? I don't carry a balance anymore because of the interest they "sneak in" but now I can't get in to confirm payment is cancelled, have been trying for two days. Crappy company with no accountability. They waste a lot of our time.

I called Duke Energy today to see how behind I was on my monthly bill (which seemed to increase each month since me and my husband moved in November - it is now July). We had fallen behind on payments due to 2 trips to our home town in Louisiana from South Carolina due to death in my family being my mother and we even extended our bill and got help from family members just to keep our lights on the last couple of months. On the morning of July 10th our electricity had been cut off and I called to see what was going on because we had not received a disconnection notice from them.

My disconnect notice was for June 28 2017. I paid my bill on June 28 2017 at 12 pm. I was informed I made payment arrangements. I explained I didnt. The bill was paid on time. I called the commissioner number to get help. They called back stating I made an arrangement. I try to explain I didnt. He stated he is not going to argue. Wow I'm trying to let you know I did not make an arrangement. Been here at this address for 14 years. Never had my power turned off. I had made arrangements in the past and it was paid. They did not take that in consideration. I was told I had to pay 128.00 and that was it. I let them know I didnt have it. The commissioner office I have to pay it. I had to pay 128 plus reconnect fee. Why? I dont know. This is not fair at all. I had to pay 156.98.

I have had Duke power for 4 years, every time there is a storm... power out, the wind blow hard power out... This is so frustrating, food thawing out from power being out so long, no one reimburses you for that. Wish I could change my power company.

This is my 3rd time dealing with the same issue with Duke Energy. I have a terminal illness where it's a life or death situation to have my power. I live in a small two bedroom house. I don't use much power at all. I get a bill that says I use 33kw of power which comes out to the amount of $98 @ 2.39 a day. I say ok. I pay that. Then the following month I cut my power consumption only using 28kw of power. Tell me why my bill comes out to $239.00. So I get the previous bill to compare and see that because I used less power they charged me a $6.00 daily rate. If that's not wrong I don't know what is.

I've only been a customer since March and I'm already researching how far I have to move when my lease ends so that I never have to deal with Duke Energy again. I will never move to a location in their district as long as I can help it. They have a broken link for the e-billing option on their site, AKA the only way to pay your bill without a fee (a fee that they don't tell you about unless you look up the FAQs). Finally, I found some time to call and set up the account. Seemed easy enough (if you don't work 9-5 Mon-Fri) as the automated service had a special button just for my issue. I guess I'm not the first. But once I finally got through to a rep, she completely disregarded the reason for my call and proceeded to process a payment, fee included, without my consent. AWESOME.

I've read many other customers' complaints about Duke Energy increasing bills for no reason. I am a newer customer and have experienced this as well and it is very frustrating. I noticed the pattern for Duke Energy seems to show an increase in usage during late April/ May through June so far. Is this price tampering? Because this year, the temperature has been in the 90s since January and I've monitored usage closely. My usage and bill stayed consistent. However, as soon as late April/ May came, we actually decreased the usage plus the rain cooled the temperatures but all of a sudden my bill showed an increased usage by 500 to 1000 per month. I couldn't believe it. This needs to be investigated. I started taking pictures of my meter readings daily. I'm told that the Florida Public Service Commission is a great place to start.

I was told upon buying a business that I would be required to pay a security deposit of $1200, however, it would be returned after 12 months of not being late on the bill more than twice. A year later, I call to check on the deposit and they say I was late two times and that businesses can't be late but once. Furthermore, I was only late on my December payment, because I sent out a check on the first of the month for $350 before even receiving the bill because that's normally when I write all of my bills out. Well, I forgot to pay the remainder of the bill which was $196, once I receive a notice in the mail I realized I had forgotten, so immediately went online and paid it on Jan 12th. On the 17th I received my Jan bill and paid it immediately, even though it wasn't due until the31st.

When my service was with Progress Energy we had occasional power outages. Since it became Duke Energy, outages occur far too often. When there is severe weather, our power is the first to go out, and the last to come on. It's ridiculous how often the power goes out. I think Duke Energy is a very poor company. Unfortunately it is what we are stuck with.

It is a guarantee that when May hits that my light increases each month until August. I turn my account up to 78 to keep it from kicking on as much and never fails my light bill still comes in at a high bill. May goes up fifteen dollars, June went up thirty, July will go up 35 to forty and then August drops twenty or so. It's like they are taking money from year round customers to pay for lack of snow birds. I know how to watch my usage, I lived in a northern cold state and had to watch light bills in the winter so I could afford heat and lights and I managed to keep my bill down or at least the same each month. Here I regulate my account consumption keep it at a steady rate and yet come may it starts increasing and no matter what I do on my part my bill climbs. I never see a meter reader come out and they do the read it when they say they are to. I think someone is just guessing and tacking on more money. All I can say is prove me wrong.

I scheduled a payment the beginning of May for a payment in June, I received a text the end of May stating if I didn't make a payment my services would be cut off. That same day I went online and made a payment on my account. I called the customer service number and spoke with a lady who I told I had previously set up a payment to come out the beginning of June and I wanted to cancel that. She told me there was no pending payment on my account and everything was clear.

My "smart meter" was installed on my home while I was gone. I am a meter checker to keep up with usage. I checked it and it was on zero and was consuming about 4-5 kw per day as the house is empty. It has been that for three years until on the 5th of this month when it jumped 50 kws in one night!!! Even in the dead of winter with both my central heat units running I would never use more than 13 kw overnight. I read that they control the data remotely by radio signal and can make adjustments as needed, must be true. So if you're not using enough electricity as far as Duke is concerned they can simply turn your meter forward at will!!! I didn't believe till I experienced it myself and I suggest everyone start checking your meter daily. Duke Energy is a crook!!!

This is how Duke Energy contractors left my landscaped yard after the contractor finished a tree trimming project on my property in NC. This is how they say in their policy procedures how they would leave it. The majority of Duke Energy's pruning and cutting occurs during planned maintenance. We typically dispose of any small limbs and brush in landscaped settings. The larger pieces of wood are cut into manageable lengths for the property owner's use. In non-landscaped sites, pruned vegetation and wood debris are left in place to biodegrade.

About a year or so ago Duke took over as our power provider in Casselberry, FL. Before we had Progress Energy and our power may have gone out 2-3 times over a 10-year period and was quickly restored. Ever since Duke took over, our power goes out at least once a month, but in May, twice, for no apparent reason at all (I kid you not, a sunny nice day, the power was out for like 4 hours). A light rainstorm comes and our power goes out instantly, which is hilarious since it is Florida and rains in the summer pretty much every day.

I live in Clarksville, Indiana and have owned my home for 9 yrs and had Duke Energy the entire time. They got a $300 security deposit when I first connected service at the home. I have had my power disconnected for late payment maybe one time in the first 5 yrs and 2 to 3 times per year after till 2017. This is the first disconnect for this year. I am unemployed and in process of trying to get my disability for Crohn's Disease for almost 3 yrs now. I do not have a problem and fully understand disconnection for nonpayment on time. I check online often around the first of the month and the end at Duke's website for my billing and receive it in the mail as well. On 4/27/2017 I was disconnected for nonpayment and had to pay $97.00 to restore service.

The rates are outrageous and they treat customers horrible! Last month they were going to shut off my electric because they said my husband was dead... Hmmm NO he is not dead. My husband has to send stuff in to prove he is alive. They do not work with you on your bill and customer service is a joke. The bill had been in my grandfather's name for over 40 years and when he died we took over house and put the bill in our name and they wanted a $300 deposit plus the monthly bill. Yep, let me get right on that with 4 kids in the house and me being a stay at home mom with newborn twins. I will actually remember this when we move in a couple years on who our electric company is and will not buy another house having to deal with Duke Energy! Before we moved here we had REMC & they are really nice and never had a problem with them in the 10 years we had service with them.

Horrible since January 2, 2013 to current day 5/17/2017. Being new in a position within Duke Energy; the Real Estate/Land Services Division on 1/2/2013, I found where the division was out of compliance in a lot of areas. I reported it through the chain of command the company requires the employees to follow; Supv, Manager, HR, Compliance and Ethics. The right of way land easement files were missing a lot of pertinent information. They were out of compliance with the governing bodies guidelines (NC Real Estate Commission and SC Public Utility). I am a NC Real Estate Broker, inactive as of 2016. I have owned and operated several real estate firms.

The worst company with really bad customer service, after when they turned off the power at my house I called customer service and they stated I should receive letter from Duke Energy with notification of turning off my Automatic Draft. Now I have to pay $1.50 Fee for something (it's called convenience fee) and they do not provide any other options of future payments without convenience fee ($1.50).

I am a 56 year old disable tax-paying citizen that is very upset with Duke Energy. I am on a fixed income and got behind on my light bill. I contacted Duke Energy and was told I had to pay $239. I explained that I did not get my check into the 3rd of the month and was told on May 1st as long as I paid it by May 2nd the amount would be $538 that was including a $200 security deposit. I call Duke Energy on May 2nd to inform them that I would be bringing the $538. Now they're telling me I need another $250 for another security deposit. The gentleman I talked to said there must have been a misunderstanding with the previous person I had spoke with but that was the only thing they could do so I am without power. Does Duke Energy not try to work with people especially those on disability. No, I'm not on government assistance and do not qualify.

I've lived in my home for five years, and you know what you pay for electric use in the winter and in the summer. More than once I received a bill that seemed a little higher than normal. At first I didn't think anything of it until my bills jumped in one month from $90 to almost $200. They like to play what I call a game tell you that it must be your fridge or your furnace etc... I work at an apt community and that's why Duke tells them.

Your representative, Keely took my payment over the phone on today, 4/25/17. She was very unprofessional, with a nasty attitude. She asked me how much I wanted to pay, and I told her clearly $80.64; in fact I repeated it twice. When I asked her the amount to make sure she heard me clearly, she had processed my payment for only $80.00. I corrected her afterwards by telling her that I said $80.00. Well she and I went back and forth, so I asked her to terminate that payment and reprocess the payment for $80.64. She said she could not do that, but I could process another payment for $.64, but I would be charged another $1.50.

I'm a new customer so I went online to pay my bill but it would not let me do that computer error so I paid over the phone. Duke Energy told me I have to pay them a 25 dollar canceled check fee. I asked why. They told me they had to pay my bank so I called the bank and no check was reported and no, they did not pay my bank then they said they had to pay themselves and it will be on my next bill. This is a loophole for Duke Energy to steal money from customers. I'm on disability and can't afford this ridiculous statement. How much money has Duke prospered from computer error.

I received a bill this month in the amount of $973.83. Part of the bill was a $500.00 deposit. I called to ask them what it was and they said it was because I was 8 months late on my bill. I said, "yes I am a month behind but I pay the late fee and no one has sent me anything stating that I would have to pay a deposit if I remained late." I argued with 4 different people at Duke because of this deposit. I told them to remove the deposit because I am sure that more people pay late than on time. These people are just horrible!!! The 4th person removed it based on the fact that I am going to pay everything current by my due date. I am also not stopping with this complaint, the news will be involved and other complaints will be filed.

Overpriced. Charge outrageous connection fee. Power is constantly going out. Understand if power goes out during a severe storm. Today it rained a little and the power went out. Also, they don't give fair notice if you have paperless billing and you are late on your payment. They will hang a placard on your door and cut your power without so much as a phone call or text. But when they restore power, they will gladly call AND text!! Overall I wish there was another option. Truly hate this company and their utter lack of concern for the customers.

My bill is paid on time. I'm always doing what I'm supposed to with Duke yet every month my bill is almost $200. I have electric efficient appliances, have changed all my light bulbs yet still EXCESSIVELY overpriced! And don't get me started on how half the bill is taxes!

I am almost beyond words over this. My father, who lived in a suburb of Orlando Florida passed away recently and the house along with non-valuable contents has been unoccupied since that time. Note that I live in Indiana and have no relatives closer. Due to the humid Florida climate, keeping air conditioning on is imperative to prevent mold from starting so I have kept the electrical service on and bill paid.

Last month I realized I didn't have enough money in my checking to cover my auto-draft. Rather than pay a bank fee, I took myself off the auto-draft and made a payment with my credit card. This was done the day before my payment was to be drafted. Duke Energy took the draft, even though I had a zero balance (they took it a day early), then took another draft when the first was rejected. This caused me to incur $70 in fees from my bank, when the payment had already been made. I contacted Duke via email because I always like having a written transcript of what was said/supposed to take place.

I have been paying my Duke Energy bill every month on granted payment arrangements. On February 19, 2017 I processed a payment via their website for what was a past due balance that I had recently made a payment arrangement for with the very same bank account information I use to pay every month. In fact, I don't even have to enter the numbers anymore as it is saved on their website. As usual, I immediately received a confirmation e-mail for my payment. On February 24 2017 I called into the automated system to request a payment arrangement for my new past due balance (my due date is the 22nd of every month). The system granted me a payment arrangement to pay the balance on March 16, 2017 & advised me as usual that if the payment was not made that the service of course would be at risk of interruption.

This is a new service account as I just moved in. They took a huge deposit off of me at move in. My payment was a week late as I had a dispute on it. I came home to find my service shut off. I DID NOT RECEIVE ANY KIND OF NOTICE FROM THEM OR ANY WARNING OF A SHUT OFF DATE. Can anyone advise me as to what legal action I can take on them? I have many things that have been ruined due to no electric for a whole day. I am fuming as I know for a fact THEY DID NOT SEND ME ANY NOTICE OF THIS.

Daughter's electric disconnected. Advised amount needed to reconnect that evening - never showed up. Next day and literally 24 hrs later still had not reconnected. Customer service agents refused to pass to a supervisor, would leave us on hold for long periods of times. One agent decided to be unresponsive and would just go silent on the phone then repeat herself like a robot saying, "a technician will be there by 12:01 is there anything else I can assist you with." She claimed her name was Cheryl. When she said she was sending the supervisor an email, after 10 minutes of holding she returned saying she was reviewing account and again repeated what she said before. I told her she was contradicting herself and then she hung up on us.

I have a home in Indiana that is vacant, my power bill with Duke Energy usually runs $90 to $120. My bill for January to February 2017 was triple the amount -$460.00. The only thing that I use power for is a sump pump in the basement and my security alarm that uses hardly no power. I called Duke Energy and asked please to go out to the home and reread the meter to see if there was some kind of mistake and they did and told me that there was much power used but my next bill will be lower because now the home is using less. I told them again that my home is vacant and no one there to use power and I have a security system to prove no one was in the home plus there are no appliances in the home. Now I have been watching Facebook and see many people that live in Terre Haute Indiana with the same exact problem with their Duke Energy bill. Something is very wrong and now I will have to pay this huge bill.

Last November Duke came out and pulled my meter. I will admit I was 2 months behind on my payment, so I call that day and they tell me I will have to pay the full 900 plus dollars to get my service back. Fast forward 2 weeks I have the money call and pay them then I ask "how long will it take you to get out here today and turn it back on?" They said "oh we can't put the meter back in. Your meter box is damaged and for safety reasons we can't put the meter back in." They gave me a supervisor to call. He took 2 days to finally call me back, I ask how can it be so damaged it's unsafe? It's looked the exact same since I moved in. He told me "the guy who pulled your meter said it has a dent", I told him "yeah it's been there before I moved in so that means for the last 2 years you have been running unsafe power through my house."

Dealing with this government funded monopoly charity is enough to make a decent citizen go berserk. This dishonest enterprise said they sent me a power bill for a rental property I own that I never received. I have a flawless credit, over an 800 FICO score and pay ALL my bills on time or early. This shady outfit sent me to collections for 2 months of bills totaling just under $87.00 that I never got in the mail. Outrageous, and now I was sent to collections like a dodgy bill payer. HATE this bloated underperforming, terrible customer service joke of a utility!!!

Duke Energy is the most money hungry light bill company I've ever seen. They raise your bill sky high and acts as if it's OK. They are full of it. No matter if you're old or young set income or whatever they will cut you off and add extra deposits to your bill just because they want to. Tired of them period.

I moved in with my now husband in February 2014. When I moved in, I switched all of the bills to my bank account and set Duke for auto draft. This was fine and went well until October 2014. Somehow two numbers got transposed on my bank account info, randomly after months of hitting my account just fine, and they started charging someone else's account for my bill for 3 months. This other person had the same bank, luckily, and was able to contact me through the bank since Duke told them it was not their fault.

I live in a small condo (900 square ft). My summer/winter electric bill averages $75. I spent the entire last month (January) in Florida. When I left I turned off my electric furnace. I can do this because I live on the second floor and the gentleman below me keeps his place toasty warm. In fact, when I am home my furnace rarely comes on. I also turned off my electric water heater. The only things consuming electric in the month of January were 4 digital clocks and my refrigerator. I received an electric bill for $170. This is the highest bill I have ever received. I called customer service to complain but, of course, no rational answers were given. She suggested it could be a wiring problem in my home or bad appliances. Everything in my place is brand new. It's never a good feeling to get "ripped off"! I don't know how some people sleep at night!

I called Duke energy this morning, I was on the telephone with them for 1 hour or more. I finally spoke with a young lady who kept me on the phone for another hour. I was concerned about my high electric bills in the summer and now. I heat my home with gas, my appliances are gas, my tankless heater is gas. The only thing I use electricity for is lights, washer and dryer. I do not use my washer and dryer every week or every day. She preceded to tell me that those things use power also. And to make things worse she said "I'm sitting at my desk and I can tell you what you are using and what it is based on and that we have just installed new meters. I thought to myself, my bill has gone up more than when the old meters were in. And oh, how ridiculous was her statement.

I moved and discontinued service. Before I discontinued service I had auto-draft setup through their website. They discontinued the auto-draft and did not send me a final bill. It was a good thing that I double checked on ensuring everything was paid because of this. Also it is their policy to send it straight to collections without warning days after it was over due. The bill due date was less than 30 days after discontinuation as well. I will never subscribe to this business ever again!

I live in Cincinnati and Duke Energy is, unfortunately, the only real provider of energy services in the area. So we're trapped. I own a home with my husband, decent size, nothing too large so our energy bill is usually within the realm of reasonable, although still higher than we'd like. Last year, we paid an average of between $120 and $180 a month for service. Ok, fine. We managed.

Like everyone I had to start out somewhere and because this was my first apartment I had to pay a $200 deposit, that's understandable. For a year I paid as normal, and I never had a problem, the most I paid was $90 lowest $50. I called a month before I moved and the same week I moved to ask about my deposit, I was told twice that my deposit would be deducted for my bill. I moved and waited for it to be deducted, and nope. I called and they told I had to pay this one and then my bill would be deducted, about $50 ok paid, well guess what!!! Next bill came around and the same thing happened again and again nothing was taken off, lol Duke.

I am currently not staying in the house I'm writing about. My bill the last two months has significantly gone up. It's interesting that it's also the last two months of my equal payment plan and my credit was exhausted to the point I had to pay $230 on my last bill. My bill has averaged around $90-99. I have called at least a half a dozen times trying to find help and answers as to why my bill continues to go up with NO success.

Constant power outages, continued estimated bills that require payment. Power surges from going off and on so many times in a day. Extremely, inconvenient pump used in the home as well as elderly resident. The attitude of Duke power is one that "we are only power source. Deal with it, pay for it and shut up". There has got to be a way to hold them accountable as they do me if I can't pay my bill.

My power bill this month was $866.26. I live in a 1000 sq. ft. townhouse. The best part is that my dryer broke and has not been used all month and we were a week without the air conditioner running.

On 12/30/16 I received an ebill from Duke saying I owed $70. 90 and my payment was due on 1/23/17. The problem is that I'm on an equal payment plan for $50/mo that's usually due somewhere between the 1st and 5th of the month. I went to their website to view my account and it showed my account as deactivated. I called... call #1... and was told someone either called to get service at or to cancel service at my address, so they closed my account, because of someone else's error. I think if someone does that shouldn't it somehow flag you that someone at that address not the person calling... already has service at that address? The person I talked to said ok, took my bank info and supposedly it was all fixed.

We had the lights go on and off a couple of days ago. They came back on and the outlets for the guest bathroom, the fridge, and the master bathroom shower light went out and stopped working. After resetting the GFC both bathrooms started working again except the fridge is now not working. I call the Surge Protection and they tell me they don't know if they can help, I need to fill out a claim and then have someone fix the fridge and should expect a check in 4-6 weeks. I call around and a company says 250-350 to get it fixed... Problem 1, I was told when I first signed up that they would help with the process and get things fixed which of course is not true. Problem 2, just because I pay the money to get it fixed doesn't mean I will be reimbursed 4-6 weeks later. I have HAD IT with Duke. I moved here from Texas and this has been the WORST experience with any electric company ever!!!

A week prior to hurricane Matthew we reported to Duke Progress Energy that tree limbs on our property were hitting the power line causing dangerous sparking. Duke Progress had an assessor at our home the same day. He said because of the hurricane that it might be a few weeks before they could attend to the issue. After a few weeks an Asplundh crew showed up. They were very polite and dedicated to making us satisfied. We thought they would trim treetops which would have satisfied us but they went above and beyond and called in a tree eater to totally clear out under the power line cutting at least a 15 yard swath that won't be a problem for over 20 years. Thanks Duke Energy Progress and Asplundh for a fantastic job!

I am disabled and confined to a wheelchair. I draw a very small check the third of each month. December of 2016 as well as January 2017 Duke energy has pulled double payments from my checking account. My bank charges me $35.00 n.s.f. fee for every charge they pay that I don't have the funds to pay. December I ended up being overdrawn 196.00 due to other payments and the n.s.f. fee. Already this the 5th of January 2017 I am overdrawn 118.00 due to Duke Energy first collecting 239.12 that I owed and then 2 hours later they collect 259.12 I did not owe. Both deductions on January 3rd 2017. I go online to their site and pay my bill. Both months I have been accused of hitting submit twice. They take my money within minutes, but they have to take over 30 days to write me a check and mail me my money back. BAD BUSINESS PRACTICE!!!

Duke Energy is the worst power company I've ever had. Moved in with my boyfriend and everything there was in his name. I got mail there such as cellphone bill and cigarette coupons etc… Lived there for 1 year and we broke up so I moved out. We remained friends afterwards. He lived there 6 months after I moved out. Got me a small apt and paid my deposit and everything was good. Got my first bill in 2 weeks and it was $374. I was like wth how is my bill that high in just 2 weeks. Called Duke energy and they asked me if I lived at a address (which was where we lived before) and I said yes for about a year and they said they added my ex boyfriend’s old bill onto mine. How and the hell is that even legal? They said I received mail there so I was responsible for paying his bill if he didn't. Said the only way I could get his bill off mine was to give them his current address which I didn't know.

Duke Energy is **. These ** have had power off since 2 am and still gave turned on power. It's 52 degrees in my house and my wife is prego and kids freezing. ** Duke Energy. Y'all ** need to fix the power talk on bout 12 o'clock. It's ** cold. Hurry up.

I was a previous tenant at 5324 Poinsettia Drive in NPR, FL. I left a large bill unpaid in my name for this address. Electric was turned off before new tenant moved in. New tenant put in an application for service and was denied. She was told to send a notarized lease in to them which she did. They did not approve the notarized lease. This lady is stuck with no electric because of my bill and it just seems illegal. They also gave her all my personal info from my account, slandering me. Sounds very illegal.

I recently moved and my grandmother temporarily moved in to assist with child care as we transitioned. She permanently moved in with my parents after about a month. She had her Duke Energy account transferred to our new address to help me out with the move. We received our first bill of $224.00. The bill did not reflect any late charges or roll overs from her previous address. It is important to note she had added me to her account in the past as an authorized user as she is in her 80's, in and out of the hospital and on a budget. This made it easier for me to help her manage her bill when she needed assistance. Several of her household bills were set up the same way. However we had not resided together until this past August (now 3 months ago).

I signed up for paperless billing and several times I did not receive my bill. By the time I realized it my payment was late and they charged me a late fee even after I said I did not receive a statement. They basically just said they sent it and I was at fault so I had to pay the late fee. Also their website is one of the worst I have encountered.

They will charge you for electricity that you have not even used. They do this to charge more money. You could be gone for a month and they will still claim that you used more than your previous month's bill. They also have this nasty little habit of taking funds from your bank account without your authorization. In legal terms, this is fraud and a scam. They think their political connections can protect them from any consequences. THERE IS A WAY TO STOP THEM. Submit a complaint to the FTC at ** and the North Carolina Department of Justice at ** since their headquarters is in Charlotte, NC. Tell these agencies how Duke Energy has ripped you off and they will work to sue them and stop this once and for all!!!

I wrote a complaint with the NC Utilities Commission concerning Duke Energy in regards to my Duke Energy bills have been extremely high. I live alone. They claimed they investigated and that the bills are accurate. They are not. Don't bother contacting the NCUC for any sort of assistance; they could care less. Obviously they cover for Duke Energy; they must be connected financially. Consumers really have no help or no resources to assist you at Duke Energy; whether your bills are accurate or whether you can get appropriate billing arrangements they really don't care and the truly sad part about it is for those of us that live in Raleigh North Carolina we have no other option for energy because believe me if we did probably all of us would be using that resource and not Duke Energy. When they merged with Progress Energy it became the worst days of our lives and we are still living in them right now.

Duke Energy is not concerned, at all, about its customers' lives or well-being. If they were, they would send out explicit notices to customers BEFORE disconnecting an essential public utility such as power. I accidentally signed up for paperless billing and would miss notices that way. Then, when I changed the email address, it reverted to the old one. The employee put the disconnect notice on the garage door (of all places) rather than ringing the doorbell as they are supposed to do so that no one who was home could pay in that moment or would be made aware. It's like a game of cat and mouse. Employees are trying to meet a quota instead of looking out for consumers! So, now, I have to wait in queue to get my service turned back on today. Two trips, instead of one, and total inconvenience and embarrassment for me.