Duke Energy Reviews

If the wind blows, service is out. Instead of fixing faulty equipment, leaving neighborhoods without power in this part of Union County is the first line of defense. This time for 3 days - or that’s the last eta.

In my area in Gastonia NC they need to strengthen the power lines because if a squirrel runs across one and happens to fart it causes the power to go out. It goes out all the time here when the wind blows. I understand the issue right now is because of the storm but I haven't seen any damage anywhere for it to be off for 2 days now with no info for how long until it's back on. Only "our crews are making their way out now" since yesterday. If Rutherford can keep the power on in the houses a few down from mine why can't Duke power keep it on here? They never seem to have any issues. Come bill time they're still going to want paid for the days it's out so a little fairness would be nice.

First they charge you extremely outrageous rates. Then the power it goes out for days every time the wind blows. Had a windstorm yesterday. No trees down or anything. Power has been out 18 hours and they don't even have an estimate at when someone will come out and look at it.

Hurricane came through, power went out, no big deal. The next day it came on for a few hours, when back out. That's ok too. Then it didn't come back on for days. It was sunny! Bright beautiful day! It wasn't windy, it wasn't raining, drizzling, not even cloudy! They had no reason to not AT LEAST have an estimation. There is over a million people with no power when it hasn't even been storming. It's their job to make sure people have power and they suck butt at it.

They are the worst, did not lose power during the storm but after. 10:30 Friday after the storm sitting in my house and with no warning the power just goes out on a clear blue sky day with no wind. Called Duke and they had no idea what is wrong, as usual. After a hour my area that was fine was now added to a zone that lose power at 6:30 pm Thursday the day of the storm with 6,000 others. I call and they tell me that I been without power since 6:30 pm Thursday, I try to explain to them this wasn't the case but they totally ignore me like I have no idea when my own power went out. I was then added to the group of 10,000 people and now apparently was without power since 3:00 pm Thursday the day of the storm, again I didn't lose my power till 10:30 Friday the day after.

You all are the worst. We live in the Ballantyne area and every single time there is a “bad storm”, our power goes out after the storm, not during. Our home is only 7 years old and we were obviously added to an old grid. We were told our power would be on by 11:59 PM, after being out since early this am, to be told Just recently, that it would not be on again until 6:30 am. We drove all around and no limbs down and no rising water, so why? Why wouldn't you all fix the easy ones first instead of last and why does our power go out when nothing seems wrong around us or in our area. This is getting old and the fact that you are not on it is even more disturbing. Our fridge and freezer food now has to be thrown away and for what? This area wasn’t bad after the storm, but you took our power and decided unilaterally that we did not need it until tomorrow. Would never recommend Duke Energy to anyone!!!

Duke power is absolutely horrible, they have outages whenever there is no reason, then make stupid excuses why the power isn't on. And the whole time not one truck is seen within a 10 mile radius, horrible customer service. Horrible technician. Everything about the company is bad.

As a Pinellas Park & Pinellas county resident I'm highly upset at how lackadaisical Duke had been with efforts to restore power. We did not get any flooding at all in this area but, yet power remains out. We had a sunny day with clear skies and there were no efforts to assist in restoring power in our area. Many people have small children and some are elderly who rely on power. Our foods will perish with no compensation or care. Places that have been flooded managed to have power but, yet it's been over 24 hours since we last had power.

Duke came supposedly to trim branches on their power lines. They left a huge mess worst than before they came a huge branch that I now have to pay someone to remove. Supervisor was no help. Duke Energy customer service is the worst.

I have a business in NC and the building has 2 electrical services to which we paid major deposits on each for activation. The terms were to get the deposits back after 2 years of uninterrupted payments. As the payments are auto-pay from our bank, this condition was met. I started calling Customer Service almost 3 months ago to get our deposits back. All the staff have been cordial, but there hasn't been any checks in the mail, like they suggested would happen in 7-10 days. I call in every week, and a couple of weeks ago, one of the staff advised that only part of the deposits will be released. Obviously, they changed the rules. I've asked for a manager/supervisor, but I'm told they can't do any more for me. These people keep apologizing, but I've yet to see any refunds. Large corporations have no regard for anyone, particularly the small ones.

I moved here from West Palm Beach FL to get away from the crowds and high cost of living. The grass isn't always green on the other side. From 11/2023 to now 9/2024 my bill has increased. From $84 to $450.00 unbelievable but it's true. When I purchased the home no one was living in it so of course the bill would be low. In all my years of living in Florida I've never paid over $350.00 I have always took advantage of (BBP) the budget billing plan. I guess Duke Energy don't pay any attention to that. I wish there was a checks and balances system with Duke. I'm not surprised to hear about the lawsuit. Residence of North Carolina we have to come together and ask Duke energy to explain.

I called Duke Energy because I was unable to start service. I have a landlord account. I was online and tried the chat but it said I had to call, so I did. My landlord account said I had a credit balance, but the customer service rep said I owed money and Duke would not start service. When I explained my online account said I had a balance, they kept asking me for the account number, which the online landlord account didn't have. The rep searched my other accounts and found I had a significant credit, and then switched me over to residential billing. They then had to switch me over to a specialist, Chelsea. She found all the balances and straightened it out and was so helpful.

The Duke company is the absolute worst electric company! Horrible customer service. Supervisors are no better. Pricing is outrageous. I’ve had nothing but problems with this company. Terrible, terrible service.

Y'all are sorry as hell! How do y'all expect people to pay these outrageous power bills with how the economy already is??? We can barely pay our bills and afford to buy groceries as it then here y'all go raising power bills for what???? The past 3 months my power bill has been half of my rent and it’s only 2 people in my home who are never home til after 4 everyday! My bill has never been over $150. If anything that’s the highest it’s ever bill til Aug 2024. Yall are ridiculous! Hope y'all enjoy my grocery money because of these bills being this high, I can’t afford to buy food and no I don’t get food stamps. I’m sure y’all’s family is well fed and all your bills are taken care of with no worries of how you will pay your other bills! Y'all should be ashamed. Didn’t want to give y'all 1 star

I am of two minds to write this review as I am aware of this company's general reputation for customer service. However, I believe in "credit where credit is due." Last week I called Duke Energy to complain about a drooping power line at my synagogue in Raleigh, a safety hazard as the line dips within 5 feet of the ground (this has been an issue for a while). Yes, I had to wait on hold for a long time and, yes, I was transferred from one Duke department to another, but I, eventually, found the correct person at Duke.

It is terrible! I moved to North Carolina 6 weeks ago, and lost power twice already over some rain! This never happened before. Second time l had no power for > 5 h after 1 h of rain. Shame on Duke Energy.

Hello. I would like to request for investigate on how Duke Energy charging its electric bills for usage. Last year and prior our electric bill was under $100 or $150 in peak summer time but this year bill has gone up to the roof like above $260. Why Duke Energy has double the cost? We don't even use more than what was using before. Even we have changed the bulbs to LED energy saver and installed automatic bulbs & switches. Utility companies are charging anything and whatever they want... Left and right and there is no price control or enforcement on them. I am sure there are 99% people facing the same problem.

So I am a Single Woman who lives alone, And Disabled, I got a Huge Surprise in the mail $2000.00 Electric Bill... Yes $2000.29 to be exact, I had been getting help through Liheap, They told me I would get notified when my funds ran out, Never got one... So now I'm stuck with this Bill and nobody will help me.. I have called every place I could and they said they do not have any Funds available.. I called Liheap hoping they would help again but They literally Laughed and said We can't help you and hung up on me.. I'm fixing to get an attorney to help me because Who has $2000.00 to pay their electric bill when you can't even afford to Eat these days... It's Ridiculous.. So now I have until the 8th of next month to pay it or they are going to Disconnect it... There has to be a way for someone to be me.. I'm just Lost...

I want to personally thank Duke Energy for their prompt service to our residents. We experienced a power outage today around 130pm, and we were told that it would not be restored until 615pm. At 610pm we were told that we would not receive power at 615pm, we would not receive it until 2am. Well at that time I became really angry because I do have an elderly mother in my home and 2am was not acceptable.

How are we allowing monopolies on our energy. Duke Energy has no reason to compete because they are the only service providers in certain areas just like the other energy companies. Trash company, trash customer service, hiring out their call center jobs overseas, charging hardworking ** to increase their dirty pockets.

This is, unfortunately, not the first time that I've had to "deal" with Duke Energy. I had a nightmare a few years ago getting final approval for solar panels. What a several week ordeal that was. This time, I had a panel upgrade to have my circuit breaker panel upgraded from 150 amps to 200 amps. The electrician had scheduled a disconnect for 8:00 AM and a reconnect for 4:00 PM. The electrician had everything ready and waited here until 6:30. Duke was a no-show. The electrician called them around 5:30 PM and they said that it would certainly be done today. That didn't happen.

Duke Energy made a mistake with marking meters and now wants to bill us over $400.00. I do not understand how a company can do this, especially in today world when every dollar counts. This is just unacceptable and unprofessional. Do they even care about their customers? I would avoid using this company, this whole situation just seems shady to me.

Duke energy is way too expensive, constantly trying to up the price and not very reliable. We have no fewer than 5 power outages a year, often times on nice days, with no weather. I have never had a power company that's close to this unreliable or this expensive. It also seems to take them ridiculously long to restore power. If I had ANY other options in my area, I'd switch immediately without thinking twice.

Our power has been off since 11 AM this morning affecting 253 people in our area and they say we might have it back on by 7:30 PM tonight. Now it’s showing unassigned which means they aren’t even out there working on it. Way to go to energy. Y’all suck.

I received a final inspection on our new home and was told we could move in. So, on a Friday afternoon I called the Duke new construction line and spoke with a gentleman that told me, no problem. They will be out there Monday to put in the Meter. So we started moving in that evening. Monday morning we moved over our last bed. Just some clean up work to do. I called Duke for an ETA and they told me 1 to 3 business days from Monday! WHAT! Long story short and a lot of phone time, I was able to talk to a supervisor who actually listened to the original phone call and agreed that they told me wrong. So, Duke held true to their word and had a technician out to the new home within 2 hours and the power is on. Thank you to Duke for keeping your word. Even though there was a huge communication error. And thank you to the employees who went above and beyond to make sure the error was fixed. You saved a family from sleeping in a house with no power tonight.

So I've recently moved back to Charlotte NC, and have been here for almost a year now. I work from home and go to school online. The power where I live literally goes out at least once or twice a month. Which normally wouldn't really be a problem, but again let me say it for the people in the back, I work from home and have online classes. For the ones who know about how stupid online classes have gotten, I'm so sorry. For others let me explain, ok so if there is a test/quiz that's due, let's say today, but you have a timeframe to complete it which is from 10-11am, I started it as soon as it was open for completion, at 10. So it had 15 question on it, I was on question 10 out of 15 when the power went out. So the school has it it to where if you leave that page that the quiz/test in on, then they think you're cheating and log you out and you can't finish it. Cool right?

I guess y'all figure that if you make it difficult to make payments you can make more money.... Please explain the logic behind not being able to pay your entire bill online? Why is there a $1000 maximum amount that you can pay online? This is the dumbest ** that I've ever seen. You guys really should be fined for these types of Shenanigans. This is an example of "Customer Obstruction" and "Barriers To Payment."

My family and I were so impressed with the speed and accuracy of the Duke Energy crew in restoring power to White Oak Estates in Garner NC last evening, 8/12/24. A major auto accident took out our power lines and pole around 6 pm and their crews repaired everything and restored all power by midnight! We are so grateful for excellent service and communication.

I had fpl for years. I never had a problem. Moved to a place with Duke Energy and now I have all the problems in the world. They had a tree company Daveys trees actually come out and trim all of the power lines. They didn't knock, they blew the power line. I was working and 3 of my fish died. 2 were 7 years old. They also blew my dryer out. Now I have an $860 dollar power bill and the supervisor couldn't explain it at this time. She advised that I call back. When I asked them to call me back when they have the information I was hung up on.

Taking full advantage of the MONOPOLY they have. I received my bill and it was more this month than last. Funny thing is I was on vacation for 17 days last month so there was no one home. I raised my AC to 78, shut my sprinklers off, don't have a pool and not a soul was in this house. They couldn't give me a real answer or help me with my bill.

Sad situation, really. Since there is no local office to go to resolve problems, it is all done on the phone. For me, they overcharged me. I moved out May 18th and they charged me to June 1st. I called twice to try to resolve the problem and they would not work with me. About to be reported to the credit bureau for non-payment, I paid it. I wonder how many others go through this. For my friend, a single mother, her church had a check to pay the bill in full. Because of convoluted rules about paying by check from third parties, they cut off her electricity even though payment was available. Where I live now all utilities are included and I am thrilled but my heart goes out to people like my friend.

Having lived in Charlotte for years I have had more power outages and rate increases then I ever had living anywhere else. Duke Energy is by far the worst utility company there is. If a gentle breeze blows through here we are without power for hours. I lived in upstate NY and never lost power in all the brutal storms. But here if a drop of rain falls we lose power for hours. Plus they have increased rates so now I get to pay more for the same terrible service.

Duke Energy has a very complicated system. 2 hours in the phone then the lady say ,"I apologize," I said that is not helping me! Told me I could go online- uhhm our power had been shut off for being one month behind! I told her that our power had been shut off and therefore the computer would not work! She did not seem to understand that! Transfer to this person, transfer to that person, transfer to this person and around and around we went! I think Duke needs to simplify their system and hire people that at least have the IQ of a tomato! We did however get the power back on!

Just unacceptable response time from Duke Energy with Tropical Storm Debby which basically became a glorified light rain storm 3 days after landfall. Barely any trees down, no wind at all - yet power outages 5+ hrs in and still nothing from crews. Embarrassment of a response time and clear lack of institutional leadership, most likely from a feckless group. It's a good thing Charlotte isn't on the coast and can get directly hit from an actual Hurricane.

I was trying to get info about my organization in Chatham Co. but called from my Wake Co. address. The power was restored to the Chatham Co. address and less than an hour later 2 Duke Power techs came to my Wake Co. address to check on us. Very friendly, very caring people. Thanks so much!!

Wish I could use any other energy company. Unfortunately they have a monopoly and are literally the only option, so I am forced to use them for two separate properties. This causes so many issues in getting bills paid because it is incomprehensible to them that two different accounts can have the same number attached to them. I get stuck on the phone with them for an hour plus every time I attempt to pay them, which they no longer accept payments over the phone. It's like they purposefully make it as difficult and inconvenient as possible because they know that no one can use anyone else.

Duke Energy Progress Employee Allison was extremely rude to elderly longtime customers who had medical concerns such as diabetes. I made a call as a courtesy for my parents. She gave us several different times like 2am and 6pm. The next day. We asked normal questions about the crews and wanted to know if they worked at night with tree removal. I certainly hope that you will coach this agent on customer service. We pay $500 nearly every month for power. We expect to be treated with respect and courtesy.

Price is much higher than TECO, also Duke outages are taking much longer to fix. Small rain in 8/2/24 took out 300 customers in Pinellas County and now over 5 hours no deployment yet. TECO had over 1000 outages in Central FL same time. It took them 2 hours to fix 95% of the outages. I wish we can switch to TECO.

On August 2, 2024, a large rotted limb fell off my oak tree and hit a suspended utility cable with enough force to bring the wire within ten feet of the ground. I phoned Duke Energy Progress, and explained the situation. The receptionist on the phone spoke perfect English, and I was able to quickly detail my concerns about a sagging power line. In less than an hour, the service truck arrived. It was a one-man-show. Tyler ** was the driver, bucket operator, splicer, Duke Energy ambassador. (I was not the friendliest customer because years ago I advised against locating that pole in that spot.) Tyler patiently listened to my rants, then explained the primary mission was to raise the wire off the ground. Job finished in less than 30 minutes. Tyler deserves a raise and promotion. Down-to-earth problem solver. Very smart guy.

Duke Energy came out after I reported in a survey that all of my lights often flicker so badly that I can't turn on any laps because I'm afraid it'll give my 2 year old a seizure. They then proceed to dig a neck deep hole in my yard and they accidentally severed my internet line. I was out of work for a week and a half due to their incompetence. I work from home with my baby so I lost significant income, and they are basically stonewalling me and refusing to correct their error or make me whole.

Worst power company ever! Some of the highest rates in the state. The power goes out every time we have a minor thunderstorm. Then it takes 8 to 12 hours or more to get it back on. I've never lived ANYWHERE with such poor, unreliable service.

I sign up for the surge protection plan and when I had to use it I \\they disappointed me so much. Not only did they send me on a merry go round it was their fault I had the power problem. I had a surge go through my home and fried mostly everything. They had to come out and fix it and I had at least $4000 dollar worth of damage and I had to get my insurance company to take care of the items that were damage. To add to insult they said they would pay for my dutiable. And they said they needed proof I sent everything from the insurance company, and they still said they need to see if I paid it, they must don't know what a dutiable is I been dealing with this for four months. Very disappointed.

I've been a Duke Energy of the Carolinas customer for years. When I needed extra time to pay off a high bill, I was relieved to find out they offered a payment plan. I managed to pay off the plan in 2 months instead of the 4 months I initially selected. However, I was surprised to receive an even higher bill because the program added the installment amount to my future bills. When I called, I was told that the bill would adjust once the due date passed. This adjustment never happened, and my next month's bill was even higher. After speaking with a supervisor, I learned that I needed to call and cancel the payment plan; otherwise, it would continue to be added to my bill, even though I had paid it off.

Duke Energy is a joke. I get charged these so called rider charges and have called numerous times to ask what these are and no one there knows. Also I live near the power station in Moore County NC that got attacked and duke says they've done improvement to secure these locations better... Well that's a lie because it looks from a distance like they haven't done anything. Also like everyone else I have a lot of power outages too and lost a lot of food to things such as a simple rain drizzle. I'm so tired of this company thinking they can do customers any way they want to and get away with it. Screw you duke energy. I hope the whole world goes solar.

My power gets shut off so frequently and I've never missed a payment to Duke Energy. Right now it is sunny out, no storms, yet we have no power for the third time this month. Duke Energy also NEVER reimburses its customers for the time they do not provide power. I am extremely dissatisfied with their services and would not use them if I wasn't forced to.

I've had e power outages in less than a month. My entire neighborhood keeps losing power. My neighborhood is always last to get the power restored. It's been 12 hours and still no power. Worse yet this neighborhood has gone days before without power. It's like we're in a third-world country.

If I could give zero stars I would. This is one of the absolute worst companies I’ve ever had the displeasure of working with. If they didn’t hold a monopoly in my area I would go with literally any other company. They started charging me $900 a month bills after I complained about all the lights flickering in my home. $900 I was charged even though I was sitting in a dark house. BEWARE AND STEER CLEAR

If I could give zero stars, I absolutely, wholeheartedly would. I am yet again in the dark, with no AC, no refrigerator or freezer, and am yet again, for the third time in seven months, looking at losing all perishable food in the house. Mind you, I used to live in South Florida, was in the direct path of five named storms, two of which were Category 4 storms, and FPL got our power back on in three days. Mecklenburg County and surrounding areas get one severe thunderstorm, and our power was out for four days... four!!! They do nothing with their infrastructure. They don't keep enough supplies or crew on hand for outages... and they wouldn't know what staging was if it slapped them up the backside of their heads. Dominion, what are you all doing with our money?

Duke Energy is literally the worst! We have had 4 power outages in 4 weeks and we live in a major city. Their contract employees don’t care about what they are doing. Our lines look like they are going to fall down and we live in NODA, walking distance to the center of the city.

My power was out for 18 hrs. I lost food and condiments due to power outage. I have damage to my wall because my stand-up freezer leak out everywhere. As a customer; I should not have to pay for a day of electricity because of the outage. I should be reimbursed for food loss. Duke Energy does not have accountability especially when they are the only electrical service in my area. And they want a 16% percent bill hike. I mean wow really. Duke Energy, you need to wake up and take accountability and stop being so selfish and greedy. I say this to the millionaires that are selfish, greedy and feel they are entitled. Again wake up.

If I could leave a negative rating I would. We have had an outage all day in our neighborhood, and it is currently 88 degrees inside of our home. Duke did not come out until 8:50 pm, just to tell us as 10:00 pm that there is nothing they could do until tomorrow!! We have 2 small children in a house that is practically 90 degrees, and even the employees of Duke were saying how bad they are as a company.

This is the worst utility company I have ever seen in my life it no reason for it. They over charge you and as soon as one drop of rain come the power's out. I have never seen anything like this, it's only because unlike other states this dumb state lets one company control all the power in the state so why would they worry about customer service?

Duke Energy has a state of the art, 100+ million dollar headquarters in downtown Charlotte, and consistently fail to provide energy service to the working class of Charlotte. In addition, they charge exceptionally high rates to finance the upkeep of said building. I have never paid more for energy in my life. My groceries have all gone bad in my refrigerator and freezer. No need to fret, though! I’ll just look out the window of my blistering hot apartment and admire said building. Thank you, Lynn Good! I hope you enjoy your well-earned 20 million dollar salary.

I've tried writing this in two customer feedback surveys to Duke in the past year. On submit, both web surveys showed "spinners" and never submitted. So I'm trying again here... I have no qualms with Duke customer focus. They do everything a modern company should do: easy billing and payment, decent communication. I like the programs to encourage and support customer-level energy efficiency.

This is actually a criminal organization. They have been defrauding their customers and exploiting their territory in the south for years inflating energy prices and using filthy fuel. Not only that, but they will aggressively extort you for more and more each month. Maybe because they paid the largest federal fine in North Carolina history for dumping toxic ash into rivers all over the state? Duke is Satan incarnate.

I am the owner of a 3 unit property and have dealt with Duke for about 8 years now. They have always been consistent and reliable for the most part. But recently I had an issue with a squatter. After I got them out I transferred the electric in my name to fix up the unit for the next tenant, had no issues was very easy to do. But once the tenant moved in they tried to charge her a $330 deposit, which I felt was a bit too much. So, I called Duke and told them to put the service back in my name and I will just have the tenant pay me directly so that she wouldn't be charged that $330, which is just too excessive in these times for someone who isn't making a lot of disposable income.

It is ALWAYS the same part of Durham that loses power. I’ve never seen such disregard for people. It’s really getting old but truly I wouldn't recommend someone live here just because of how often the power goes out and for people like me that really rely on their power, this is ridiculous.

It just seems like every time they update their app, my credit that I receive from North Carolina disappear a little at the time, February 2024 there was a 800 hundred dollar credit, then the app updated in April. It went to 700 hundred dollars credit, then another update on the app May. It went to 638 hundred dollars, now another update. Went to 287 dollars, I have called them several times to complain about it, they always saying it will correct the problem, well so far it hasn't corrected itself, just keep taking it away, I haven't used all that much power, maybe 250 dollars, I live by myself, I don't know what is happening.

This company is absolute trash. I only gave them 1 star because I had to. Due to their monopoly here in North Carolina they price gouge a disgusting amount. They include several useless fees in which you receive nothing in return and their customer service is also a bag of hot garbage. If you can help it do not live in an area which you are forced into using Duke as your energy provider.

I am very disappointed and upset with the level of customer service I received. While each representative I spoke to was pleasant and not rude, their policies and procedures desperately need updating and should be stated clearly. From the very beginning, my business partners and I were given erroneous or incomplete information regarding the proper setup of our account and the inclusion of a guarantor. The lack of communication regarding account status updates is unacceptable. I had to make numerous phone calls just to get an update on the status of a form, which is highly inefficient and frustrating.

I called on Wednesday 5/15 at 300pm to find out if my old service line was still hot as it was around a tree on county property that I needed to cut back as it was growing over my fence. Duke had recently subcontracted to have the power lines run underground. Duke showed up in less than 3hours and disconnected and removed the old line, which was still hot and trimmed back the tree that the line was tangled in. The crew was from the 7 Springs Yard in New Port Richey Florida and I hope they get recognized for a job well done. Dave **

I have no complaints about Duke energy. All utility companies have increased prices. The customer service is friendly, the app is easy to use and I receive texts when there are outages which happens rarely where I live. Of course hurricane season does impact the outages but I think Duke works hard to restore the power quickly. The negativity is awful.

Duke Energy is the worst. Been without power since Wednesday 5/8 at 4 pm. I am the caregiver for my dad who is 93. They indicated they would expedite my power being off and would expedite it for my dad. Today is Friday 5/10 still NO POWER and that’s expedited wow. I called and they said I had to have medical forms on file but they did not inform me of that when I called then they said they will mail them to me. Duke Energy is the worst ever.

Why is it that any storm that comes at my community the power always goes out. Been this way since the 1950s. Don't know if Duke realizes how much food has to be thrown away because it ruined with no electricity. I have maybe 300$ dollars worth in my freezer now. HOPE it's fixed soon or it's going to be spoiled. My mother in the 1950s and 60s an 70s has thrown away hundreds of dollars worth. Yall trim trees and still they fall on power lines. I don't have any trees. Everybody else. So here I sit, no power for almost 14 hrs. Now gotta throw everything away in my fridge. GOT A DEEP freezer. Hope it last.

Duke Energy is by far the absolute worst energy company. They have a monopoly in NC and customers are forced to pay increased rates with horrible service and no options to use another company. It gets better, they pay the politicians to allow rate increases and these don't even go to a voting committee. They pay less for a kilowatt than what they charge so solar panels make ZERO sense if you want to sell.any back. Customer service is absolute trash and one phone call with them shows how untrained they are. They give zero incentives for trying to use less energy but ask for "donations" to help people pay for their energy bills. How about you don't charge as much and put a restriction on the people who can't pay and use all the energy. Given the chance I bet Duke energy would lose 90% of its non-commercial business.

We have been waiting about 3 weeks for our outside light to be turned back on. When we called to start service, they claim we said we wanted to turn the outside light off. So I called to have it turned back on, it has yet to happen but they are already charging me. I NEED FOR DUKE ENERGY TO TREAT MY SERVICE LIKE THEY TREAT US AS CUSTOMERS WHEN WE ARE BEHIND…You want your money on time or our (customers) lights are disconnected instantly, NOW I WANT MY OUTSIDE LIGHT TURNED BACK ON INSTANTLY!!! This is very dangerous for me and my family because this light was put in our yard for safety! We can’t see at all until daybreak! I TRIED TO BE PATIENT BUT THIS IS RIDICULOUS!!!!

I was under the impression that the Budget Billing Plan was a great idea and for a while it was very economical. Then gradually my bill kept getting higher and higher and finally I went online and opted out of the plan last month. This morning I received my bill and saw that I was charged $219.28 as a settlement for the difference in the electricity I actually used and the amount I was billed for in the months while on the plan. In the beginning I thought the plan was great as my bill was reasonable and as time went on my bill got higher and higher so I decided to opt out of the plan. I guess I did not read the fine print about what was going to occur when I stopped the plan but that will not happen again.

On 4,20,2024 I called Duke Energy customer service and reported that I had no power. The kind lady's name was Maria. She was so kind and helpful and put someone on the job immediately to fix the problem with my outage. A technician arrived very quickly and responded and resolved all my issues, his name was Kaleb. He was very efficient and helpful and kind. I recommend highly the above service people for any and all considerations that will help them achieve success with their employment. Thank you Duke Energy for your fast and reliable service to your customers and to the state of North Carolina USA and our communities and country and thank you for your promoting clean energy.

Duke Energy is the most heartless organization on the planet including Hamas. They just want their money no matter what. Phone representatives are arrogant and rude. The tone of their voice projects that they relish people struggling financially. They refuse to acknowledge the state law that states you cannot disconnect power between November and March if the occupants of the residence are 65 or older. They told me that this didn't pertain to them.

This company of power been costing people bill too up high. Without no reason cost people bill up too high monthly. The way Dukes Energy did their business. It’s bad company. One Day Dukes energy will shut down.

Power was out. I called the power outage line. They had trucks show up super quick, found the problem and had the power back on within an hour... That's my idea of customer service and they were very nice also.

This what happens when too much power is given to an entity. They abuse it and the entity becomes oppressive! Duke Energy must be stopped. Why I hate them beside the obvious is their brutality towards the environment primarily trees and other vegetation. Without any communication one morning they came on my property, butchered 2 evergreens and one pecan tree. Looks like a dinosaur came through now. All of this destruction which you can see everywhere Duke is continues without concern from our politicians and other powerful groups because you see, it is done in the name of the greater good! How is it the greater good when instead of good decisions they take shortcuts and destroy nature?

Duke is a rip off, they charge you a more per kilowatt than they pay you and they won’t carry it forward so you can use it. I am a snow bird. Was told duke carries forward so I can use in January, February, March, April but that lie. They only carry until end of year and paid 100$ for over 5000 kilowatt. Big rip off. They used my power full price, gave me very little for it and won’t let me use those kilowatts.

It took them over 7 hours to cut a tree down and restore my service. It was a planned outage, and I was given no prior warning. I lost half the things in my fridge and a day's wage since I work from home. When I walked down to see what was taking so long, they were on a break, later they were taking a break eating lunch. It should have taken half the time to complete. Just a horrible experience and sadly we have no other option for electric.

I have had nothing but grief from this crooked company! I signed up for discounts on my bill and they gave no discount then the crooks took back what they said were overages? That’s like giving you a gift then coming back and taking it back? They are a monopoly. I live in a small town and they have a stranglehold on competition. I wish nothing but bad for this company. They probably payoff politicians to keep their hands around the necks of customers that have no other choice. They are modern day train robbers greedy thieves.

OK I got behind because of ssi, I got help to pay the bill. Well because it took one day after the date they turned around and charge late charges which then made me behind again. Before I had a change to try and stay up on my own, so I called Duke to set up payment arrangements, which I would be able to keep up but the system generated a date before people ssi check even comes in to set you up to fail. You ask them to do the pick the date. Oh you can for reg bills but not to pay a payment arrangements. This is why people are going homeless or living in the dark and here in Florida duke will not help you. Up north they will put you on a budget plan for each month so you can live and it goes by how much your bill average for 12 and so your bill each month will be lower for you . Florida is the worst for duke energy. Report them and help all of us live.

I recently bought a property in Cincinnati and had to sign up with Duke Energy. This past month my total combined usage of gas and electric was $11.84. The bill total? $132.49. This is insane. All the rest of the $120.00+ is "fixed fees" and "riders". What a joke.

Long story short, I had Duke for 3 years and my bills fluctuated month to month even when we did nothing to change the amount of electricity we were using. Even months where our usage showed that it was lower, we still paid more and they could never tell me why. We just moved out and our last bill while living there was $150 in December 2023. Our bill for January 2024 was $300. We moved out the beginning of January but still had to pay electricity since our lease didn't end until the end of January.

I have had my residential power service and one outside light with Duke Energy since we got our home in 1999. We have had both services set up on auto payment through our bank for many years. In September 2021, the auto draft for our outside light (average $10.60) stopped getting debited from our checking account. We didn't catch it until they disconnected our outside light because it was auto drafted with our checking account number which is always the same, and the small amount of $10.60 which didn't cause us to notice the discrepancy. After disconnect, I immediately contacted Duke Energy on July 31, 2023. Since then has been the biggest mess that you can ever imagine that I am still dealing with today.

If I could write this place, zero stars, I would. I called the last week of November to set up my power at my new townhouse and pay the 265 deposit which was based off of my credit which is already crazy. Then I find out they literally put in the incorrect house numbers. So I had to call back to get them to correct my address and that service rep didn’t move my payment and their system to the correct address. Instead she put me on the installment plan further deposit amount I already paid. Then I get my bill for this month. I see the monthly plan on there. I called back to get it removed. Done. That was a lie. I’ll call back and now I’m being told, "I have canceled your installment plan but you still have to pay the last payment of the installment plan because we use your 265 and applied it to your last month's bill," which is not what they were supposed to do, especially when I already paid that amount.

Duke had sent me a text message stating they were going to do a planned outage at the property where I live. They also stated in the text that if they were unable to come for the 8-hour outage that they would let us know. No one let anyone know, including the property manager. So a lot of us had taken our food elsewhere to make sure we didn't lose it for no reason at all, because someone was inconsiderate and couldn't send a text. Now we've got another planned outage for tomorrow, I can only hope that they honor their word this time and let us know if they're not coming. If there were another electricity company I don't think Duke would be doing very good! Especially seeing some of these reviews, I don't think it's fair when a company monopolizes the area and then treats us all badly with disrespect and no consideration. Just because they know we can't go elsewhere they feel like we can be treated any way they choose to treat us, not okay!

Duke Energy, you are the worst provider of electricity on the planet, and I have lived in numerous 3rd world countries. Your company monopolizes on communities by recklessly charging whatever they want on a monthly basis without accurate readings. Disband you sketchy tyrants.

We moved to Wake County a two months ago and both months we were hit with the highest electricity bill in our lives. They are disgusting and don’t help when you ask for details on why the bill has increased. DO NOT SERVICE WITH THEM!!!

A couple days ago I started losing power in several rooms in my house. Not all rooms. I set up my electrician to come out and troubleshoot my panel. At the same time I looked up online and it also recommended calling the utility company which I did. Customer service said there were no outages but would send someone out in four hours. They came out in 2 hours. Coming back from the store there were 2 guys from Duke tracing the problem. (I would give 5 stars, but the workers told me customer service should have read that my smart meter was not supplying the right voltage to the house.) The 2 guys tracked to problem to a very old splice buried in my yard that had melted (separated). The men were very nice, polite and explained the problem and in an hour I had full power back in my house. I give those guys 5 stars. Thanks.

Outage on 1/17 at 1:40pm. They gave 3 different reasons/made up about the outage. This included 6 different times for service to be back..on the coldest days of the year. 30 hours later, still no service. We need an investigation for accountability.

Jan 18, 2024, these genius decided to do maintenance, or so they say! The story has changed a few times. Elderly people are in the cold no fault of their own....Duke Energy did this and it's going on 48 hours no power!! In a predominantly ** neighborhood! Food lost, next life will be lost, what the hell were you thinking!

Bought a property in Dec and still Duke is unable to start service. Even after multiple calls not a single qualified person works there. They should fire all these idiots who have no idea how to resolve turning on power to a property. I have called 3 times and all 3 time escalated to a specialist that create a ticket to get it done but nothing.

I am extremely disappointed with Duke Energy's customer service. Today, on November 24th, I attempted to contact them regarding an unrecognized charge on my account. According to their website, they should be open, but when I called, the operator informed me that they are closed for the holiday. The only holiday I could find for today is 'National Sardines Day.' Seriously? What kind of company closes its customer service for a day like that?

They are blocking a PRIVATE road and when I asked them to let my clients by they stated that if they didn't complete their work my power wouldn't be reliable this winter and then I wouldn't have any clients. (Pet groomer) I just asked again that they not block the road.

Power goes out at least once a week and it's always the same excuse, something impacted the line. What makes me the most angry is the fact I don't even have the option to shop elsewhere. Just stuck with the worst service ever.

In the past 2 months I have paid over $1800 just in Electricity. For a 800 square foot house. When I call to ask what is going on all I get told is our rates have gone up either you pay or you can do without. Me and my 3 children have been eating beans and rice almost every night before affording food is crazy when your'e spending so much money on lights. Duke Energy has no heart and doesn't care if they overcharge you. Worst electric company in the world.

I called in a total loss of power. Was told to have my husband call in. It's like they think women are too stupid to know what is going on! What if woman is widowed or single! Women are not stupid!!!!

Main supply line to house went out. The crew came out yesterday. Didn't get it right. Called in Saturday morning. Duke crew here in a couple of hours. Got things up and running. Thank you Duke Energy. A couple of surge protectors, coffee maker and garage door opener burn out in the service. Otherwise everything seems to be okay.

This summer our bill has doubled even though we have our thermostat set to 78 when last year we kept it at 74 all year round, it’s ridiculous how expensive our electricity bill has become, we have small kids so we have to be able to keep it somewhat comfortable in the house and 78 is pushing it but anything lower and our bill will probably be triple the cost.

We lose power every time the wind picks up or the rain starts. Then we get a automated message with 5 hour estimated down time. Sometimes power outage is 1 hour long, some time 45 minutes, some times 8 hours...but the standard message is always 5 hours. And the "resolution" is even more funny. It is also the same "Equipment" came in contact with power lines?

Duke sent crews over to run new cables on my property. In doing so, they cut the cable that provides my internet and TV services. They could not care less. I am now dealing with the cable company to try and get my cable restored which won't be for at least 3 more days. All this because of careless work performed by Duke crews.

I dislike the fact that Duke Energy is increasing the power bills and can’t even keep the power on when it rains. So where is our extra money going to on the power bills and you can’t keep it on. I have an elderly mother and really small children. We need power to be on because that’s what it’s being paid for. Not for it to rain and it goes out. Every second the power is off you guys should deduct it from the power bill. Y’all need to do better with our funds you're taking.

1st off I made a appointment on August 23, 2023 for a appointment on September 8, 2023. The guy came for the wrong appointment. The rep didn't book the correct one then they rescheduled for the 11 of September at 6pm. Never showed up. Sent a email and text to say they was coming. Never came. This is soo unprofessional on so many levels not to mention I took off work for this. Smh.

So I had a bill a month ago that was over $1000 and received an email stating if not paid in a certain amount of time service would be terminated. So I got set up on an installment plan that said would be for 3 months. That same day I went ahead and paid over $200 then a week later paid another $300 and then the week after that paid another $700 paying off the bill saying I have a 0 balance. Now I'm billed $800 for a $296 usage plus $500 installment plan. When I called they said I needed to pay the $500 plus another $500 again as well as the usage charges for October bill.. That means I'm being charged almost double over what my original bill was. Needless to say don't do the installment plan to "help" cause all that does is screw you over forcing you to pay way more than you should. What a scam.

I live alone and keep the air set on 77 as I was instructed by Duke Energy and my bill had jumped up almost 200 dollars in 30 days with no past due balance and no one can seem to figure out why.. Even keeping it dark in the house plus no cooking at all.. Can even feed myself trying to pay this high jumping light bill

Every time it rains, snows, or gets cloudy or windy, we lose power. We report the outage and get canned response: "Our crew are working on the problem. Estimated down time is 5 hours." Hours later when the power is restored they will text and say: We found an object in contact with our equipment. Duh... Take care of trees that touch your lines. Also, did you ever hear about redundancy? Use more than 1 line to delivery power to the customers. It is difficult to work from home with such unreliable service. I lost a lot of food in my freezer because of this. Some of my appliances got fried by power surges. This is 2023, not 1870. Get with the times.

I think it’s absolutely wild that at this point in time that just about EVERY time it rains our power goes out. Within the past month we’ve had to deal with this multiple times. It’s the lack of infrastructure that’s the issue. Rather than building better they just bandaid things. For instance, power line went down recently. They took the whole day but it was fixed. Next week, SAME LINE WENT DOWN AGAIN. Electricity is the most important utility behind water and yet we can’t have consistent power. If there was some other option I’d choose them because Duke doesn’t invest in the customers.

On August 2, 2023, at approximately 2pm, Duke Energy came to my residence to un-install a surge protector, upon my request, and, while doing so, sent a surge to my home and shorted out my oven. My 85 year old mother was at home alone at the time and specifically asked the techinician did he need access to the house. He replied, "No." He proceeded to disconnect the surge protector and then sent a surge through the home, shorting out the oven. I reported this to the Better Business Bureau after several attempted calls were not returned by Duke Energy.

I had a hot water leak that caused my electric bill to go up. I called to see if Duke Energy offers any type of assistance to help with a little bit of the bill and they do not unless you are a homeowner. Very disappointed.

Businesses and richer neighborhoods don't lose power while having overhead power lines and ours is underground yet we lose power often. It's annoying and stupid and Duke Energy sucks. They should be able to fix this but they don't because it doesn't benefit them to do so.

Bought a new home in Fuquay Varina, NC. Have had 5 outages since we moved in one for over 12 hours in the winter. Current infrastructure is not keeping pace with demand caused by new construction in the area. Both city planning and Duke Power are to blame for poor planning and not caring if we the customers have reliable power.

Duke initiated rolling power outages on Christmas Eve. Who does that? Ours was out for about 7 hours! Today there’s no anticipation restart time. They subcontract everything. Horrible customer service!

I lived in my townhome with my cat for 5 years. At one point the bills were normal and fair. Then the prices went up to over $300. I tried calling customer service to discuss why the bills were exorbitantly high, but they weren’t helpful at all. Duke has these plans you can be on which tack $188 onto your bill for no ** reason. I never got an answer and am still paying bills after moving to another state.

Do not go with Duke Energy if you can, understanding that they have a monopoly in certain parts of the US. In short, I moved out of short-term housing in December and was charged utilities from the apartment I no longer had a contractual relationship with for four months. Duke was unwilling to rebill to the corporation responsible for the utilities and sent 4 months of utilities to a collection agency for time I never lived there. I called several times and tried to talk through this but instead of trying to work this out with me they continued to send me collection notices. This company has a Corporate First rather than a Customer First mind. Fraudulent if you ask me.

Unfortunately, they have a monopoly on who you get power from. Customer service is terrible, multiple different answers given by 3 different people. The governor of fl and his committee are trash too. They have allowed Duke Energy to have multiple raises and fuel cost. This review will have no bearing on their business, cause you have to deal with them based upon where you live. Big business and politicians always ** over the little guy. Was told if I paid the prior balance on my extension due this Monday with my biggest electric bill I've ever had, in a condo that is 500 Sq ft less than my last place (tell me how that makes sense?) Then I would qualify for 10 day extension. Originally it was about the large bill, now it's cause I'm out of work with covid and am a server. I have a five month old daughter and this company could care less about people. I hope all the CEOs and desantis rot in hell. You people are what is wrong with this country.

Nasty, sorry, nonhuman, no empathy, and noncaring about customers. But they forgot that you reap what you sow. I can't stand some of the people's attitude at Duke! Especially the manager (some ** girl). You can be perfect in paying, but ask for an extension and see what happens. I wish I could give a - zero rating.

I contacted Duke Energy on behalf of my employer, as we had not received a bill for two consecutive months. I explained that we are a business and track our expenses and couldn't let this continue and that I had previously called about this the month before. We could not let the usage accumulate unpaid for months and receive a 10000 dollar bill. As of right now, I am still holding while they try to get it resolved. It's been 1 hour and 45 minutes holding. Not very professional for a business who has a customer just wanting to pay what we owe.

Watch your bank account for double dipping! And you catch them, they said it’s going to be credit for next month? What??? So I paid twice this month? Of the same bill! Same charge lol. Leave Florida please.

This company is all for profit! They do not care if anyone has fallen on hard times. We have begged and pleaded with them for help just to have it fall on deaf ears. My husband had cancer/surgery and as a result, he lost his job. They will not help, they push you to these other companies that will supposedly help like United Way, etc. What a joke. They don’t have a decent way to apply and talking to them over the phone does no good! If I could change power companies at this point I would!!!

We're getting tired of outages, regardless what the weather is. Poorly maintained or old equipment?? I don't know, but neither does Duke Energy. In my opinion and experience, they suck. Why is our power out 4 to 6 times a year? What will it take to get this to stop.

I am not happy with their budget billing. The company goes by reviewing your quarterly usage.. instead of annual usage. This creates fluctuating costs to me, the consumer. I am a lower income senior citizen, and the fluctuating bills cause a hardship for me. I would rather pay a certain amount every month. My bill for this quarter will double!.. based on the last three months usage. I am not happy with the way this company handles their budget system. I like a 'steady' payment each and every month. I already stay cold in the winter (turning furnace up to 69) and try not to use my AC much in the summer. What else can I do to afford what I have to pay??

I have never before been a customer of Duke Energy and this is an awful first impression. The past tenant failed to cancel their bill which was past due and now my wife and I are left without electricity for days, nowhere else to go, and below freezing temperatures overnight this week and they won’t let us start service with them because a “review of the premises is needed.” Customer service has been inconsiderate, rude, and unsympathetic. There has got to be a way around this, legally and morally, that they don’t care to explain. It saddens me that this is how they treat us.

Had no problems the entire time I had service. Decided to move locations and cancel my service since I no longer needed Duke Energy. Was then told I owed double what my bill should have been. When I showed them that I had paid them the bill they said I owed they said there was nothing they can do about it and said I still owed double the amount. Very poor service.

I enjoyed the safe way to protect my tickets without a outrageous cost. The tickets were good and about 22% lower than buying them through Ticketmaster. Safe and secure checkout. Thank you so much. I would be worried about the tickets being next to each other, but from the website it looks like that is the norm, instead of staggered throughout the complex.

Options are very very limited If you are low income And If you are low income and you try to apply for their assistance 9 times out of 10 You will be denied. Even if you try to get an extension on your bill you will be denied. They just keep raising my rates but not letting me qualify for any assistance.

I allowed them to draft my payments out of my bank account so when I moved, I called and paid my final bill with a Discover card (2 weeks before the due date) and they drafted it out of my bank account again. When I called to report this, I was on the phone for over an hour, just to get no results because nobody knew how to refund me for this… My power was constantly going out for no reason, one month I was gone for 3 weeks and my bill went up (how is that???). They need to let MOUNTAIN ELECTRIC cover the power up here in the mountains!

This is a city not a one stoplight town. Zero excuses acceptable. 13 hours and no one can give any info

Stay away if at all possible. It would be easier to go off grid than to deal with these crooks. I was in Biloxi MS for Kateina and Rita, and they had their power back up for people faster than this. We lost power yesterday at about 5 p.m., it's now 10:39 a.m. and still no power. My friends that were actually hit in FL by Ian lost power for 8 hrs, we just got wind and rain and we have been without power for 17 and a half hours???? You people suck at your job!

I have been thoroughly disappointed in the billing system of this company. I signed up for automatic payments last month because it finally let me, and it did not go through, so we didn't realize we had missed a payment. And also, before signing up for automatic payments every time I log on to my account it never worked so I had to log on as a guest and pay the extra fee for doing so. The billing system has some serious problems and we also did not get a notice that we had missed a bill, nothing. It has been awful, and beyond expensive for our rental property. I've never reviewed anything in my life up till this point, I just felt the need to do so now. It needs to be fixed.

It goes out ALL THE TIME. It takes weeks for restoration. Packing up and going to stay with family out of town because it just went out again, and it'll probably be out for weeks. Illegal monopoly. I hate Duke with all my heart and soul. It's literally garbage. YOU'RE GARBAGE, DUKE.

A few years ago I faced the pain of losing my mother and a great friend on the same day. I never thought I would feel so desperate again until I need the service of this company. Since last Tuesday until now, a number of neighborhoods in the city of Ocoee have been without power for no reason because Hurricane Ian, fortunately, never touched us and obviously we just had a storm... I have a sick person at home and little children. The situation is desperate and no one from the electricity company has spoken so far. Electronic devices, medicines and food are spoiling due to this terrible failure and largely due to the terrible management of Duke Energy in fixing the problem. There has been no way to communicate directly with the company and since yesterday we have been cut off. To its owners, its shareholders, its pathetic executives and its workers, wherever they are, I hope they never find peace or rest.

My power was up and working fine through the storm, after it pass at some point I believe they turn it off for whatever reason. When you call customer service they tell you there no updates now.... I'm in Day Two, and their customer service still unresponsive on customer care. They know they never sent any one out to fix the problem. They knew it. Possibly so they can make false claims to the government for emergency pay off who knows but something not right when their own member services knows nothing. First time in years their service is unresponsive. Simply don't show any care. They did nothing to send their workers out.

After hurricane Ian, Duke worked really hard to put our neighborhood's power back on! Each time we have a hurricane they have always restored our power in a timely manner! Excellent customer service. Thank you!

I have been a resident of Florida for 20 years. 3 years ago I bought a residence in Avon Park and the electric service is provided by Duke Energy. With just a breeze we were without service. We currently have no electricity since 12 am and They say they won't be able to replace it until 3:30 am. In the middle of summer without sleeping, are we in Cuba or in the USA?

We have had a number of electric problems due to our new construction and nearby woods. Duke Energy has done an excellent job fixing all of our various problems and getting us up and running again as soon as possible. However, there is one man - Chris ** - who has consistently gone beyond the call of duty to not only learn the complex system of wires and poles nearby, but to also step in and help the rest of the crews to understand where to look each time we've had a problem. During our most recent issue, Chris called me personally and told me he saw our "out of power" report, and he was coming over to save the day once again. In this day and age of impersonal large companies, Chris is such welcome relief! Chris completely understands the real cause of our problems, and he's made sure that there is a permanent fix scheduled. I wish all Duke Energy repairmen were like Chris!

I called Duke Energy on Sunday because my pipe was leaking. I have upstairs and it was leaking through the ceiling in my kitchen. I have the water pipe protection plan. They told me someone would get back to me on Monday because this wasn’t an emergency. They said someone would contact me by 7:00 a.m. They never called and I called them and asked for someone to come fix the leak. They told me a plumbing company would call me and that was 4 hours ago. I’m pissed and my ceiling is ruined. My husband is calling a plumber because we can’t wait any longer. Don’t get this service if you want your problems fixed.

Had a storm that was pretty bad but only lasted for a few hours. Lost power from 9 p.m. and told us that someone would come out soon. Storm stopped and everyone else got power back, no one came yet to fix it. Storm has been over, rain has stopped and we called several times. No one answered and no one sent out anyone to fix the power. Power is still out and it's 7 a.m. Duke Energy needs to help their customers. Not leave them to have no power when they can come and fix it.

I just experienced the worst customer service ever. Duke energy did not send a bill for April, however, since my payments come out automatically, the budget billing amount was paid. When I received the bill for May, it recorded that I had a double payment. I then received another bill 5 days later for that amount plus the regular budget billing amount. I called to get this rectified and spoke to a very nice CSR who was doing her best but could not fix. Her supervisor made many excuses and did say it was a glitch on the billing side. I asked to speak with a supervisor and was refused. The CSR told me that the supervisor said that there was nothing she could do and refused to speak with me. Wow, I feel trapped since there is no other energy company in the area. I guess we all need to go solar and put the Duke conglomerate on notice that we will not take their poor management anymore!

Being a Duke Power Energy Customer for almost 40 years, in NC, they have always been energy conservative and trying to make their product more efficient. Then why in the good world would you add another piece of paper to your bill to show basically nothing to an average household provider. One piece of paper times how many Thousands of customers???? Rewrite your bill on a single piece of paper, and pass that onto your customers.

Duke Energy has the WORST customer service of any I have ever called. Didn’t help at all, ended up having to make a double payment because they can’t get their crap straight. So unprofessional and very rude!

I was billed for a unit I did not live in. Four months later, several hours on the phone with customers service agents, more hours on hold, and the issue is still not resolved. My credit score is now being negatively impacted. I am helpless and suffering from their negligence.

(NOTE: I have to live with this because Duke Energy is my only source for electricity. I have no other choice.) For years now I have not understood my electric bills. I have always lived alone in my present home (a townhouse flanked on each side by other townhouses, mine being the smallest in my building) and have no guests staying, so I alone control my electric usage. I am billed monthly. Duke Energy predicts my bills and sends me a usage report email about mid-way into each month. Every month I try to conserve more heavily after I receive their email (however, I always conserve) to try to get my bill lower than their prediction... but it never happens. I even go what many people would probably consider overboard. I mainly cut my air or heat depending on the time of year. I also stay conscious of my usage of lights, and my laundry machines, which I use no more than 4 to 6 times a month anyway.

For years, I have allowed Duke to direct draft my checking a/c to pay the bill. They more or less pay themselves when they want. They do send me a bill via email and I can log in if I feel like it to look at details which I rarely do. But the March bill had an expected amount, plus $14.26 in prior month charges. Huh? So I do log in find the $14.26 is a late charge. After about 2 hours and 8 calls, mainly talking to a robot, I get a live person. Got cut off the first live call, so about 3 more and again I get a live person. Took forever for to look it up (why do they even have computers?) while I was on hold and feared cut off again. Yep, finally the lady said, that was a late charge. I asked her how in the world can Duke assess a late charge when they control when the bill is paid? Hem Haw, yessir, we will credit that back.

Called on Friday afternoon to get my electricity installed, from 7am to 12pm I spoke with 3 different agents. All whom asked me the same questions as the person before and all who ran my credit report 3 separate times. Quoted 3 different prices on deposits on each call, all getting higher than the previous one. Once I was set up they told me it would take 1-3 business days for Duke Energy to come out and install a meter. When I happened to call back on Monday to get my installation fee reduced with a meter number, they happen to ask me if I had already scheduled an inspection before duke energy showed up. Giving me the wrong county number to call. Duke energy has been nothing but a pain, they don't communicate with one another and don't let the customer know anything until it's too late. Now I'm having to extend opening up my business another week or so.

I moved out of my apartment in August of 2021. I took all appropriate steps to close my account including giving a forwarding address. Yet, 1.5 YEARS later I get a bill from a collections agency. I checked back through phone records and emails to see if I had missed something. I didn’t. No phone call and no email. I checked with the owner of my forwarding address to see if I had received any mail from Duke Energy. I had not. I now have a huge ding in my credit score for 7 years for failing to pay a bill that I had no idea existed.

Got billed for an extra month after our lease was up even though we called to give our last day at the apartment. Someone took info and said we were good and service would be cancelled. One month after moving out we got another bill for over $50. Called customer service and was told there was no record of us canceling because they got a new computer system. Looks like our info was lost while they transferred to a new system or someone didn't do their job and did not cancel service as requested. Called numerous times to fix problem but get the run around. They are threatening to turn our power off at our new location if we don't pay when not living at apartment. Do they actually think we would not call to discontinue services when moving out? Instead of fixing the problem we get threats. Worst customer service ever. We were warned about them while moving here. They have lived up to their terrible reputation.

Duke Energy sucks!! Overpriced too damn big for their britches and simply doesn't give a ** about people..just their profits. Service sucks ..Power outages at 96th and Mollenkopf ALL the damn time with only excuse after excuse as to why. Hmmm maybe because your employees graduated from Idiots University. Selfish, shady, greedy. You know what's with crappy service. And we're just stuck with their sorry ** because nothing will be done about them. Looked into!!! We only get to complain on sites like this to get your frustrations out over an incredibly huge company who gets to screw people over in any way they see fit.. BTW DUKE.... I'm freezing right now because of another one of your outages. Thanks for nothing!!! Think you might want to actually fix the problem this time?? How nice that would be!!

Electric cost went up from 1.83 kw to 1.96 KW. Natural gas cost went up 2.97 to 3.68 per CCF. Bill has doubled! Never been this high and Duke will not offer an explanation other than the cost went up (even though usage went down). Condominium owner. Paid bills in full for 7 yrs. Not eligible for efficiency programs as I do not own a single family home. Not eligible for share the light fund as income is over the guidelines. Not willing to put on budget billing until bill is paid in full (requiring me to call back again and hold 30+min, wait for enrollment to be available Apr 6 7am) and cannot complete the program before it closes March 1 because then Duke systems will be down for maintenance and obtaining a new system.

Recently we had two of your employees come to our town (Shenandoah, Iowa) and stayed at our Hotel Shenandoah Inn & Suites. The two men (Brandon and Lorenzo were the employees first names) both employees were very kind and respectful. Thank you again for choosing our Hotel for your employees. We Thank you.

My wife and I are super conservative when it comes to electrical use. Regardless of how stingy we are and not touching the thermostat, and Duke claiming the meter is accurate, we are getting astronomical bills and our homes in the neighborhood are brand new and energy efficient. Duke also lied when the meter was checked. (Consumer affairs on the phone) told me a tech checked it out on the 5th. Please note, I have these calls recorded for the lying. We get a note on our door the 28th stating a tech came out to check the meter on the 27th! There is some fishy stuff going on and our entire community is fed up with it!

The worst customer service by any company. Could not get correct help in paying my bill. Worst customer service ever. Tried to get extension and they end up putting me up for a payment plan. This is worst service I've ever had with any company.

I would rather do community service or spend jail time than dealing with this company. On the flip side how awful they are pretty much guarantees we won't have any more government run anything, since this is the kind of experience you get with a government sanctioned monopoly. Horrid experience with bottom of the barrel trained employees, ZERO customer service.

In December 2021, Duke Po said on automated service, I had gotten my 160 dollar deposit back which it was applying to my $ 121.09 bill which gave me a credit of 39 dollars. When I went to make January payment it said the automated service was wrong and I had no credit. Where's my 39 dollars? Automated and customer service is NOT on the same page at all.

On Christmas day 2021 we had an outage at our property. Called Duke and they sent a technician out. We were then told it was on us to repair. I called in again and spoke with a Debbie. Most hateful terrible person I've ever experienced. They told us that since it was at the top of the poll it was our responsibility. On reviewing it all that is needed is 2 new clamps on the wires. Merry Christmas to us and thank you Duke energy for totally screwing up our Christmas. 2 cheap clamps and 5 minutes is all that will be required to make repairs on this but oh no they can't do that. If at all possible stay away from them. Terrible company and the Debbie I spoke with should be terminated immediately. She is rude, hateful and mean. So much for any form of customer service. Terrible terrible company.

I had the budget billing then closed account as I moved somewhere not service by them. My budget bill was 60 but actual cost 30. No adjustment was done at final bill and I'm expected to pay full bill.