Duke Energy Reviews

Duke Energy is the worst. Been without power since Wednesday 5/8 at 4 pm. I am the caregiver for my dad who is 93. They indicated they would expedite my power being off and would expedite it for my dad. Today is Friday 5/10 still NO POWER and that’s expedited wow. I called and they said I had to have medical forms on file but they did not inform me of that when I called then they said they will mail them to me. Duke Energy is the worst ever.

Why is it that any storm that comes at my community the power always goes out. Been this way since the 1950s. Don't know if Duke realizes how much food has to be thrown away because it ruined with no electricity. I have maybe 300$ dollars worth in my freezer now. HOPE it's fixed soon or it's going to be spoiled. My mother in the 1950s and 60s an 70s has thrown away hundreds of dollars worth. Yall trim trees and still they fall on power lines. I don't have any trees. Everybody else. So here I sit, no power for almost 14 hrs. Now gotta throw everything away in my fridge. GOT A DEEP freezer. Hope it last.

Duke Energy is by far the absolute worst energy company. They have a monopoly in NC and customers are forced to pay increased rates with horrible service and no options to use another company. It gets better, they pay the politicians to allow rate increases and these don't even go to a voting committee. They pay less for a kilowatt than what they charge so solar panels make ZERO sense if you want to sell.any back. Customer service is absolute trash and one phone call with them shows how untrained they are. They give zero incentives for trying to use less energy but ask for "donations" to help people pay for their energy bills. How about you don't charge as much and put a restriction on the people who can't pay and use all the energy. Given the chance I bet Duke energy would lose 90% of its non-commercial business.

We have been waiting about 3 weeks for our outside light to be turned back on. When we called to start service, they claim we said we wanted to turn the outside light off. So I called to have it turned back on, it has yet to happen but they are already charging me. I NEED FOR DUKE ENERGY TO TREAT MY SERVICE LIKE THEY TREAT US AS CUSTOMERS WHEN WE ARE BEHIND…You want your money on time or our (customers) lights are disconnected instantly, NOW I WANT MY OUTSIDE LIGHT TURNED BACK ON INSTANTLY!!! This is very dangerous for me and my family because this light was put in our yard for safety! We can’t see at all until daybreak! I TRIED TO BE PATIENT BUT THIS IS RIDICULOUS!!!!

I was under the impression that the Budget Billing Plan was a great idea and for a while it was very economical. Then gradually my bill kept getting higher and higher and finally I went online and opted out of the plan last month. This morning I received my bill and saw that I was charged $219.28 as a settlement for the difference in the electricity I actually used and the amount I was billed for in the months while on the plan. In the beginning I thought the plan was great as my bill was reasonable and as time went on my bill got higher and higher so I decided to opt out of the plan. I guess I did not read the fine print about what was going to occur when I stopped the plan but that will not happen again.

On 4,20,2024 I called Duke Energy customer service and reported that I had no power. The kind lady's name was Maria. She was so kind and helpful and put someone on the job immediately to fix the problem with my outage. A technician arrived very quickly and responded and resolved all my issues, his name was Kaleb. He was very efficient and helpful and kind. I recommend highly the above service people for any and all considerations that will help them achieve success with their employment. Thank you Duke Energy for your fast and reliable service to your customers and to the state of North Carolina USA and our communities and country and thank you for your promoting clean energy.

Duke Energy is the most heartless organization on the planet including Hamas. They just want their money no matter what. Phone representatives are arrogant and rude. The tone of their voice projects that they relish people struggling financially. They refuse to acknowledge the state law that states you cannot disconnect power between November and March if the occupants of the residence are 65 or older. They told me that this didn't pertain to them.

This company of power been costing people bill too up high. Without no reason cost people bill up too high monthly. The way Dukes Energy did their business. It’s bad company. One Day Dukes energy will shut down.

Power was out. I called the power outage line. They had trucks show up super quick, found the problem and had the power back on within an hour... That's my idea of customer service and they were very nice also.

This what happens when too much power is given to an entity. They abuse it and the entity becomes oppressive! Duke Energy must be stopped. Why I hate them beside the obvious is their brutality towards the environment primarily trees and other vegetation. Without any communication one morning they came on my property, butchered 2 evergreens and one pecan tree. Looks like a dinosaur came through now. All of this destruction which you can see everywhere Duke is continues without concern from our politicians and other powerful groups because you see, it is done in the name of the greater good! How is it the greater good when instead of good decisions they take shortcuts and destroy nature?

Duke is a rip off, they charge you a more per kilowatt than they pay you and they won’t carry it forward so you can use it. I am a snow bird. Was told duke carries forward so I can use in January, February, March, April but that lie. They only carry until end of year and paid 100$ for over 5000 kilowatt. Big rip off. They used my power full price, gave me very little for it and won’t let me use those kilowatts.

It took them over 7 hours to cut a tree down and restore my service. It was a planned outage, and I was given no prior warning. I lost half the things in my fridge and a day's wage since I work from home. When I walked down to see what was taking so long, they were on a break, later they were taking a break eating lunch. It should have taken half the time to complete. Just a horrible experience and sadly we have no other option for electric.

I have had nothing but grief from this crooked company! I signed up for discounts on my bill and they gave no discount then the crooks took back what they said were overages? That’s like giving you a gift then coming back and taking it back? They are a monopoly. I live in a small town and they have a stranglehold on competition. I wish nothing but bad for this company. They probably payoff politicians to keep their hands around the necks of customers that have no other choice. They are modern day train robbers greedy thieves.

OK I got behind because of ssi, I got help to pay the bill. Well because it took one day after the date they turned around and charge late charges which then made me behind again. Before I had a change to try and stay up on my own, so I called Duke to set up payment arrangements, which I would be able to keep up but the system generated a date before people ssi check even comes in to set you up to fail. You ask them to do the pick the date. Oh you can for reg bills but not to pay a payment arrangements. This is why people are going homeless or living in the dark and here in Florida duke will not help you. Up north they will put you on a budget plan for each month so you can live and it goes by how much your bill average for 12 and so your bill each month will be lower for you . Florida is the worst for duke energy. Report them and help all of us live.

I recently bought a property in Cincinnati and had to sign up with Duke Energy. This past month my total combined usage of gas and electric was $11.84. The bill total? $132.49. This is insane. All the rest of the $120.00+ is "fixed fees" and "riders". What a joke.

Long story short, I had Duke for 3 years and my bills fluctuated month to month even when we did nothing to change the amount of electricity we were using. Even months where our usage showed that it was lower, we still paid more and they could never tell me why. We just moved out and our last bill while living there was $150 in December 2023. Our bill for January 2024 was $300. We moved out the beginning of January but still had to pay electricity since our lease didn't end until the end of January.

I have had my residential power service and one outside light with Duke Energy since we got our home in 1999. We have had both services set up on auto payment through our bank for many years. In September 2021, the auto draft for our outside light (average $10.60) stopped getting debited from our checking account. We didn't catch it until they disconnected our outside light because it was auto drafted with our checking account number which is always the same, and the small amount of $10.60 which didn't cause us to notice the discrepancy. After disconnect, I immediately contacted Duke Energy on July 31, 2023. Since then has been the biggest mess that you can ever imagine that I am still dealing with today.

If I could write this place, zero stars, I would. I called the last week of November to set up my power at my new townhouse and pay the 265 deposit which was based off of my credit which is already crazy. Then I find out they literally put in the incorrect house numbers. So I had to call back to get them to correct my address and that service rep didn’t move my payment and their system to the correct address. Instead she put me on the installment plan further deposit amount I already paid. Then I get my bill for this month. I see the monthly plan on there. I called back to get it removed. Done. That was a lie. I’ll call back and now I’m being told, "I have canceled your installment plan but you still have to pay the last payment of the installment plan because we use your 265 and applied it to your last month's bill," which is not what they were supposed to do, especially when I already paid that amount.

Duke had sent me a text message stating they were going to do a planned outage at the property where I live. They also stated in the text that if they were unable to come for the 8-hour outage that they would let us know. No one let anyone know, including the property manager. So a lot of us had taken our food elsewhere to make sure we didn't lose it for no reason at all, because someone was inconsiderate and couldn't send a text. Now we've got another planned outage for tomorrow, I can only hope that they honor their word this time and let us know if they're not coming. If there were another electricity company I don't think Duke would be doing very good! Especially seeing some of these reviews, I don't think it's fair when a company monopolizes the area and then treats us all badly with disrespect and no consideration. Just because they know we can't go elsewhere they feel like we can be treated any way they choose to treat us, not okay!

Duke Energy, you are the worst provider of electricity on the planet, and I have lived in numerous 3rd world countries. Your company monopolizes on communities by recklessly charging whatever they want on a monthly basis without accurate readings. Disband you sketchy tyrants.

We moved to Wake County a two months ago and both months we were hit with the highest electricity bill in our lives. They are disgusting and don’t help when you ask for details on why the bill has increased. DO NOT SERVICE WITH THEM!!!

A couple days ago I started losing power in several rooms in my house. Not all rooms. I set up my electrician to come out and troubleshoot my panel. At the same time I looked up online and it also recommended calling the utility company which I did. Customer service said there were no outages but would send someone out in four hours. They came out in 2 hours. Coming back from the store there were 2 guys from Duke tracing the problem. (I would give 5 stars, but the workers told me customer service should have read that my smart meter was not supplying the right voltage to the house.) The 2 guys tracked to problem to a very old splice buried in my yard that had melted (separated). The men were very nice, polite and explained the problem and in an hour I had full power back in my house. I give those guys 5 stars. Thanks.

Outage on 1/17 at 1:40pm. They gave 3 different reasons/made up about the outage. This included 6 different times for service to be back..on the coldest days of the year. 30 hours later, still no service. We need an investigation for accountability.

Jan 18, 2024, these genius decided to do maintenance, or so they say! The story has changed a few times. Elderly people are in the cold no fault of their own....Duke Energy did this and it's going on 48 hours no power!! In a predominantly ** neighborhood! Food lost, next life will be lost, what the hell were you thinking!

Bought a property in Dec and still Duke is unable to start service. Even after multiple calls not a single qualified person works there. They should fire all these idiots who have no idea how to resolve turning on power to a property. I have called 3 times and all 3 time escalated to a specialist that create a ticket to get it done but nothing.

I am extremely disappointed with Duke Energy's customer service. Today, on November 24th, I attempted to contact them regarding an unrecognized charge on my account. According to their website, they should be open, but when I called, the operator informed me that they are closed for the holiday. The only holiday I could find for today is 'National Sardines Day.' Seriously? What kind of company closes its customer service for a day like that?

They are blocking a PRIVATE road and when I asked them to let my clients by they stated that if they didn't complete their work my power wouldn't be reliable this winter and then I wouldn't have any clients. (Pet groomer) I just asked again that they not block the road.

Power goes out at least once a week and it's always the same excuse, something impacted the line. What makes me the most angry is the fact I don't even have the option to shop elsewhere. Just stuck with the worst service ever.

In the past 2 months I have paid over $1800 just in Electricity. For a 800 square foot house. When I call to ask what is going on all I get told is our rates have gone up either you pay or you can do without. Me and my 3 children have been eating beans and rice almost every night before affording food is crazy when your'e spending so much money on lights. Duke Energy has no heart and doesn't care if they overcharge you. Worst electric company in the world.

I called in a total loss of power. Was told to have my husband call in. It's like they think women are too stupid to know what is going on! What if woman is widowed or single! Women are not stupid!!!!

Main supply line to house went out. The crew came out yesterday. Didn't get it right. Called in Saturday morning. Duke crew here in a couple of hours. Got things up and running. Thank you Duke Energy. A couple of surge protectors, coffee maker and garage door opener burn out in the service. Otherwise everything seems to be okay.

This summer our bill has doubled even though we have our thermostat set to 78 when last year we kept it at 74 all year round, it’s ridiculous how expensive our electricity bill has become, we have small kids so we have to be able to keep it somewhat comfortable in the house and 78 is pushing it but anything lower and our bill will probably be triple the cost.

We lose power every time the wind picks up or the rain starts. Then we get a automated message with 5 hour estimated down time. Sometimes power outage is 1 hour long, some time 45 minutes, some times 8 hours...but the standard message is always 5 hours. And the "resolution" is even more funny. It is also the same "Equipment" came in contact with power lines?

Duke sent crews over to run new cables on my property. In doing so, they cut the cable that provides my internet and TV services. They could not care less. I am now dealing with the cable company to try and get my cable restored which won't be for at least 3 more days. All this because of careless work performed by Duke crews.

I dislike the fact that Duke Energy is increasing the power bills and can’t even keep the power on when it rains. So where is our extra money going to on the power bills and you can’t keep it on. I have an elderly mother and really small children. We need power to be on because that’s what it’s being paid for. Not for it to rain and it goes out. Every second the power is off you guys should deduct it from the power bill. Y’all need to do better with our funds you're taking.

1st off I made a appointment on August 23, 2023 for a appointment on September 8, 2023. The guy came for the wrong appointment. The rep didn't book the correct one then they rescheduled for the 11 of September at 6pm. Never showed up. Sent a email and text to say they was coming. Never came. This is soo unprofessional on so many levels not to mention I took off work for this. Smh.

So I had a bill a month ago that was over $1000 and received an email stating if not paid in a certain amount of time service would be terminated. So I got set up on an installment plan that said would be for 3 months. That same day I went ahead and paid over $200 then a week later paid another $300 and then the week after that paid another $700 paying off the bill saying I have a 0 balance. Now I'm billed $800 for a $296 usage plus $500 installment plan. When I called they said I needed to pay the $500 plus another $500 again as well as the usage charges for October bill.. That means I'm being charged almost double over what my original bill was. Needless to say don't do the installment plan to "help" cause all that does is screw you over forcing you to pay way more than you should. What a scam.

I live alone and keep the air set on 77 as I was instructed by Duke Energy and my bill had jumped up almost 200 dollars in 30 days with no past due balance and no one can seem to figure out why.. Even keeping it dark in the house plus no cooking at all.. Can even feed myself trying to pay this high jumping light bill

Every time it rains, snows, or gets cloudy or windy, we lose power. We report the outage and get canned response: "Our crew are working on the problem. Estimated down time is 5 hours." Hours later when the power is restored they will text and say: We found an object in contact with our equipment. Duh... Take care of trees that touch your lines. Also, did you ever hear about redundancy? Use more than 1 line to delivery power to the customers. It is difficult to work from home with such unreliable service. I lost a lot of food in my freezer because of this. Some of my appliances got fried by power surges. This is 2023, not 1870. Get with the times.

I think it’s absolutely wild that at this point in time that just about EVERY time it rains our power goes out. Within the past month we’ve had to deal with this multiple times. It’s the lack of infrastructure that’s the issue. Rather than building better they just bandaid things. For instance, power line went down recently. They took the whole day but it was fixed. Next week, SAME LINE WENT DOWN AGAIN. Electricity is the most important utility behind water and yet we can’t have consistent power. If there was some other option I’d choose them because Duke doesn’t invest in the customers.

On August 2, 2023, at approximately 2pm, Duke Energy came to my residence to un-install a surge protector, upon my request, and, while doing so, sent a surge to my home and shorted out my oven. My 85 year old mother was at home alone at the time and specifically asked the techinician did he need access to the house. He replied, "No." He proceeded to disconnect the surge protector and then sent a surge through the home, shorting out the oven. I reported this to the Better Business Bureau after several attempted calls were not returned by Duke Energy.

I had a hot water leak that caused my electric bill to go up. I called to see if Duke Energy offers any type of assistance to help with a little bit of the bill and they do not unless you are a homeowner. Very disappointed.

Businesses and richer neighborhoods don't lose power while having overhead power lines and ours is underground yet we lose power often. It's annoying and stupid and Duke Energy sucks. They should be able to fix this but they don't because it doesn't benefit them to do so.

Bought a new home in Fuquay Varina, NC. Have had 5 outages since we moved in one for over 12 hours in the winter. Current infrastructure is not keeping pace with demand caused by new construction in the area. Both city planning and Duke Power are to blame for poor planning and not caring if we the customers have reliable power.

Duke initiated rolling power outages on Christmas Eve. Who does that? Ours was out for about 7 hours! Today there’s no anticipation restart time. They subcontract everything. Horrible customer service!

I lived in my townhome with my cat for 5 years. At one point the bills were normal and fair. Then the prices went up to over $300. I tried calling customer service to discuss why the bills were exorbitantly high, but they weren’t helpful at all. Duke has these plans you can be on which tack $188 onto your bill for no ** reason. I never got an answer and am still paying bills after moving to another state.

Do not go with Duke Energy if you can, understanding that they have a monopoly in certain parts of the US. In short, I moved out of short-term housing in December and was charged utilities from the apartment I no longer had a contractual relationship with for four months. Duke was unwilling to rebill to the corporation responsible for the utilities and sent 4 months of utilities to a collection agency for time I never lived there. I called several times and tried to talk through this but instead of trying to work this out with me they continued to send me collection notices. This company has a Corporate First rather than a Customer First mind. Fraudulent if you ask me.

Unfortunately, they have a monopoly on who you get power from. Customer service is terrible, multiple different answers given by 3 different people. The governor of fl and his committee are trash too. They have allowed Duke Energy to have multiple raises and fuel cost. This review will have no bearing on their business, cause you have to deal with them based upon where you live. Big business and politicians always ** over the little guy. Was told if I paid the prior balance on my extension due this Monday with my biggest electric bill I've ever had, in a condo that is 500 Sq ft less than my last place (tell me how that makes sense?) Then I would qualify for 10 day extension. Originally it was about the large bill, now it's cause I'm out of work with covid and am a server. I have a five month old daughter and this company could care less about people. I hope all the CEOs and desantis rot in hell. You people are what is wrong with this country.

Nasty, sorry, nonhuman, no empathy, and noncaring about customers. But they forgot that you reap what you sow. I can't stand some of the people's attitude at Duke! Especially the manager (some ** girl). You can be perfect in paying, but ask for an extension and see what happens. I wish I could give a - zero rating.

I contacted Duke Energy on behalf of my employer, as we had not received a bill for two consecutive months. I explained that we are a business and track our expenses and couldn't let this continue and that I had previously called about this the month before. We could not let the usage accumulate unpaid for months and receive a 10000 dollar bill. As of right now, I am still holding while they try to get it resolved. It's been 1 hour and 45 minutes holding. Not very professional for a business who has a customer just wanting to pay what we owe.

Watch your bank account for double dipping! And you catch them, they said it’s going to be credit for next month? What??? So I paid twice this month? Of the same bill! Same charge lol. Leave Florida please.

This company is all for profit! They do not care if anyone has fallen on hard times. We have begged and pleaded with them for help just to have it fall on deaf ears. My husband had cancer/surgery and as a result, he lost his job. They will not help, they push you to these other companies that will supposedly help like United Way, etc. What a joke. They don’t have a decent way to apply and talking to them over the phone does no good! If I could change power companies at this point I would!!!

We're getting tired of outages, regardless what the weather is. Poorly maintained or old equipment?? I don't know, but neither does Duke Energy. In my opinion and experience, they suck. Why is our power out 4 to 6 times a year? What will it take to get this to stop.

I am not happy with their budget billing. The company goes by reviewing your quarterly usage.. instead of annual usage. This creates fluctuating costs to me, the consumer. I am a lower income senior citizen, and the fluctuating bills cause a hardship for me. I would rather pay a certain amount every month. My bill for this quarter will double!.. based on the last three months usage. I am not happy with the way this company handles their budget system. I like a 'steady' payment each and every month. I already stay cold in the winter (turning furnace up to 69) and try not to use my AC much in the summer. What else can I do to afford what I have to pay??

I have never before been a customer of Duke Energy and this is an awful first impression. The past tenant failed to cancel their bill which was past due and now my wife and I are left without electricity for days, nowhere else to go, and below freezing temperatures overnight this week and they won’t let us start service with them because a “review of the premises is needed.” Customer service has been inconsiderate, rude, and unsympathetic. There has got to be a way around this, legally and morally, that they don’t care to explain. It saddens me that this is how they treat us.

Had no problems the entire time I had service. Decided to move locations and cancel my service since I no longer needed Duke Energy. Was then told I owed double what my bill should have been. When I showed them that I had paid them the bill they said I owed they said there was nothing they can do about it and said I still owed double the amount. Very poor service.

I enjoyed the safe way to protect my tickets without a outrageous cost. The tickets were good and about 22% lower than buying them through Ticketmaster. Safe and secure checkout. Thank you so much. I would be worried about the tickets being next to each other, but from the website it looks like that is the norm, instead of staggered throughout the complex.

Options are very very limited If you are low income And If you are low income and you try to apply for their assistance 9 times out of 10 You will be denied. Even if you try to get an extension on your bill you will be denied. They just keep raising my rates but not letting me qualify for any assistance.

I allowed them to draft my payments out of my bank account so when I moved, I called and paid my final bill with a Discover card (2 weeks before the due date) and they drafted it out of my bank account again. When I called to report this, I was on the phone for over an hour, just to get no results because nobody knew how to refund me for this… My power was constantly going out for no reason, one month I was gone for 3 weeks and my bill went up (how is that???). They need to let MOUNTAIN ELECTRIC cover the power up here in the mountains!

This is a city not a one stoplight town. Zero excuses acceptable. 13 hours and no one can give any info

Stay away if at all possible. It would be easier to go off grid than to deal with these crooks. I was in Biloxi MS for Kateina and Rita, and they had their power back up for people faster than this. We lost power yesterday at about 5 p.m., it's now 10:39 a.m. and still no power. My friends that were actually hit in FL by Ian lost power for 8 hrs, we just got wind and rain and we have been without power for 17 and a half hours???? You people suck at your job!

I have been thoroughly disappointed in the billing system of this company. I signed up for automatic payments last month because it finally let me, and it did not go through, so we didn't realize we had missed a payment. And also, before signing up for automatic payments every time I log on to my account it never worked so I had to log on as a guest and pay the extra fee for doing so. The billing system has some serious problems and we also did not get a notice that we had missed a bill, nothing. It has been awful, and beyond expensive for our rental property. I've never reviewed anything in my life up till this point, I just felt the need to do so now. It needs to be fixed.

It goes out ALL THE TIME. It takes weeks for restoration. Packing up and going to stay with family out of town because it just went out again, and it'll probably be out for weeks. Illegal monopoly. I hate Duke with all my heart and soul. It's literally garbage. YOU'RE GARBAGE, DUKE.

A few years ago I faced the pain of losing my mother and a great friend on the same day. I never thought I would feel so desperate again until I need the service of this company. Since last Tuesday until now, a number of neighborhoods in the city of Ocoee have been without power for no reason because Hurricane Ian, fortunately, never touched us and obviously we just had a storm... I have a sick person at home and little children. The situation is desperate and no one from the electricity company has spoken so far. Electronic devices, medicines and food are spoiling due to this terrible failure and largely due to the terrible management of Duke Energy in fixing the problem. There has been no way to communicate directly with the company and since yesterday we have been cut off. To its owners, its shareholders, its pathetic executives and its workers, wherever they are, I hope they never find peace or rest.

My power was up and working fine through the storm, after it pass at some point I believe they turn it off for whatever reason. When you call customer service they tell you there no updates now.... I'm in Day Two, and their customer service still unresponsive on customer care. They know they never sent any one out to fix the problem. They knew it. Possibly so they can make false claims to the government for emergency pay off who knows but something not right when their own member services knows nothing. First time in years their service is unresponsive. Simply don't show any care. They did nothing to send their workers out.

After hurricane Ian, Duke worked really hard to put our neighborhood's power back on! Each time we have a hurricane they have always restored our power in a timely manner! Excellent customer service. Thank you!

I have been a resident of Florida for 20 years. 3 years ago I bought a residence in Avon Park and the electric service is provided by Duke Energy. With just a breeze we were without service. We currently have no electricity since 12 am and They say they won't be able to replace it until 3:30 am. In the middle of summer without sleeping, are we in Cuba or in the USA?

We have had a number of electric problems due to our new construction and nearby woods. Duke Energy has done an excellent job fixing all of our various problems and getting us up and running again as soon as possible. However, there is one man - Chris ** - who has consistently gone beyond the call of duty to not only learn the complex system of wires and poles nearby, but to also step in and help the rest of the crews to understand where to look each time we've had a problem. During our most recent issue, Chris called me personally and told me he saw our "out of power" report, and he was coming over to save the day once again. In this day and age of impersonal large companies, Chris is such welcome relief! Chris completely understands the real cause of our problems, and he's made sure that there is a permanent fix scheduled. I wish all Duke Energy repairmen were like Chris!

I called Duke Energy on Sunday because my pipe was leaking. I have upstairs and it was leaking through the ceiling in my kitchen. I have the water pipe protection plan. They told me someone would get back to me on Monday because this wasn’t an emergency. They said someone would contact me by 7:00 a.m. They never called and I called them and asked for someone to come fix the leak. They told me a plumbing company would call me and that was 4 hours ago. I’m pissed and my ceiling is ruined. My husband is calling a plumber because we can’t wait any longer. Don’t get this service if you want your problems fixed.

Had a storm that was pretty bad but only lasted for a few hours. Lost power from 9 p.m. and told us that someone would come out soon. Storm stopped and everyone else got power back, no one came yet to fix it. Storm has been over, rain has stopped and we called several times. No one answered and no one sent out anyone to fix the power. Power is still out and it's 7 a.m. Duke Energy needs to help their customers. Not leave them to have no power when they can come and fix it.

I just experienced the worst customer service ever. Duke energy did not send a bill for April, however, since my payments come out automatically, the budget billing amount was paid. When I received the bill for May, it recorded that I had a double payment. I then received another bill 5 days later for that amount plus the regular budget billing amount. I called to get this rectified and spoke to a very nice CSR who was doing her best but could not fix. Her supervisor made many excuses and did say it was a glitch on the billing side. I asked to speak with a supervisor and was refused. The CSR told me that the supervisor said that there was nothing she could do and refused to speak with me. Wow, I feel trapped since there is no other energy company in the area. I guess we all need to go solar and put the Duke conglomerate on notice that we will not take their poor management anymore!

Being a Duke Power Energy Customer for almost 40 years, in NC, they have always been energy conservative and trying to make their product more efficient. Then why in the good world would you add another piece of paper to your bill to show basically nothing to an average household provider. One piece of paper times how many Thousands of customers???? Rewrite your bill on a single piece of paper, and pass that onto your customers.

Duke Energy has the WORST customer service of any I have ever called. Didn’t help at all, ended up having to make a double payment because they can’t get their crap straight. So unprofessional and very rude!

I was billed for a unit I did not live in. Four months later, several hours on the phone with customers service agents, more hours on hold, and the issue is still not resolved. My credit score is now being negatively impacted. I am helpless and suffering from their negligence.

(NOTE: I have to live with this because Duke Energy is my only source for electricity. I have no other choice.) For years now I have not understood my electric bills. I have always lived alone in my present home (a townhouse flanked on each side by other townhouses, mine being the smallest in my building) and have no guests staying, so I alone control my electric usage. I am billed monthly. Duke Energy predicts my bills and sends me a usage report email about mid-way into each month. Every month I try to conserve more heavily after I receive their email (however, I always conserve) to try to get my bill lower than their prediction... but it never happens. I even go what many people would probably consider overboard. I mainly cut my air or heat depending on the time of year. I also stay conscious of my usage of lights, and my laundry machines, which I use no more than 4 to 6 times a month anyway.

For years, I have allowed Duke to direct draft my checking a/c to pay the bill. They more or less pay themselves when they want. They do send me a bill via email and I can log in if I feel like it to look at details which I rarely do. But the March bill had an expected amount, plus $14.26 in prior month charges. Huh? So I do log in find the $14.26 is a late charge. After about 2 hours and 8 calls, mainly talking to a robot, I get a live person. Got cut off the first live call, so about 3 more and again I get a live person. Took forever for to look it up (why do they even have computers?) while I was on hold and feared cut off again. Yep, finally the lady said, that was a late charge. I asked her how in the world can Duke assess a late charge when they control when the bill is paid? Hem Haw, yessir, we will credit that back.

Called on Friday afternoon to get my electricity installed, from 7am to 12pm I spoke with 3 different agents. All whom asked me the same questions as the person before and all who ran my credit report 3 separate times. Quoted 3 different prices on deposits on each call, all getting higher than the previous one. Once I was set up they told me it would take 1-3 business days for Duke Energy to come out and install a meter. When I happened to call back on Monday to get my installation fee reduced with a meter number, they happen to ask me if I had already scheduled an inspection before duke energy showed up. Giving me the wrong county number to call. Duke energy has been nothing but a pain, they don't communicate with one another and don't let the customer know anything until it's too late. Now I'm having to extend opening up my business another week or so.

I moved out of my apartment in August of 2021. I took all appropriate steps to close my account including giving a forwarding address. Yet, 1.5 YEARS later I get a bill from a collections agency. I checked back through phone records and emails to see if I had missed something. I didn’t. No phone call and no email. I checked with the owner of my forwarding address to see if I had received any mail from Duke Energy. I had not. I now have a huge ding in my credit score for 7 years for failing to pay a bill that I had no idea existed.

Got billed for an extra month after our lease was up even though we called to give our last day at the apartment. Someone took info and said we were good and service would be cancelled. One month after moving out we got another bill for over $50. Called customer service and was told there was no record of us canceling because they got a new computer system. Looks like our info was lost while they transferred to a new system or someone didn't do their job and did not cancel service as requested. Called numerous times to fix problem but get the run around. They are threatening to turn our power off at our new location if we don't pay when not living at apartment. Do they actually think we would not call to discontinue services when moving out? Instead of fixing the problem we get threats. Worst customer service ever. We were warned about them while moving here. They have lived up to their terrible reputation.

Duke Energy sucks!! Overpriced too damn big for their britches and simply doesn't give a ** about people..just their profits. Service sucks ..Power outages at 96th and Mollenkopf ALL the damn time with only excuse after excuse as to why. Hmmm maybe because your employees graduated from Idiots University. Selfish, shady, greedy. You know what's with crappy service. And we're just stuck with their sorry ** because nothing will be done about them. Looked into!!! We only get to complain on sites like this to get your frustrations out over an incredibly huge company who gets to screw people over in any way they see fit.. BTW DUKE.... I'm freezing right now because of another one of your outages. Thanks for nothing!!! Think you might want to actually fix the problem this time?? How nice that would be!!

Electric cost went up from 1.83 kw to 1.96 KW. Natural gas cost went up 2.97 to 3.68 per CCF. Bill has doubled! Never been this high and Duke will not offer an explanation other than the cost went up (even though usage went down). Condominium owner. Paid bills in full for 7 yrs. Not eligible for efficiency programs as I do not own a single family home. Not eligible for share the light fund as income is over the guidelines. Not willing to put on budget billing until bill is paid in full (requiring me to call back again and hold 30+min, wait for enrollment to be available Apr 6 7am) and cannot complete the program before it closes March 1 because then Duke systems will be down for maintenance and obtaining a new system.

Recently we had two of your employees come to our town (Shenandoah, Iowa) and stayed at our Hotel Shenandoah Inn & Suites. The two men (Brandon and Lorenzo were the employees first names) both employees were very kind and respectful. Thank you again for choosing our Hotel for your employees. We Thank you.

My wife and I are super conservative when it comes to electrical use. Regardless of how stingy we are and not touching the thermostat, and Duke claiming the meter is accurate, we are getting astronomical bills and our homes in the neighborhood are brand new and energy efficient. Duke also lied when the meter was checked. (Consumer affairs on the phone) told me a tech checked it out on the 5th. Please note, I have these calls recorded for the lying. We get a note on our door the 28th stating a tech came out to check the meter on the 27th! There is some fishy stuff going on and our entire community is fed up with it!

The worst customer service by any company. Could not get correct help in paying my bill. Worst customer service ever. Tried to get extension and they end up putting me up for a payment plan. This is worst service I've ever had with any company.

I would rather do community service or spend jail time than dealing with this company. On the flip side how awful they are pretty much guarantees we won't have any more government run anything, since this is the kind of experience you get with a government sanctioned monopoly. Horrid experience with bottom of the barrel trained employees, ZERO customer service.

In December 2021, Duke Po said on automated service, I had gotten my 160 dollar deposit back which it was applying to my $ 121.09 bill which gave me a credit of 39 dollars. When I went to make January payment it said the automated service was wrong and I had no credit. Where's my 39 dollars? Automated and customer service is NOT on the same page at all.

On Christmas day 2021 we had an outage at our property. Called Duke and they sent a technician out. We were then told it was on us to repair. I called in again and spoke with a Debbie. Most hateful terrible person I've ever experienced. They told us that since it was at the top of the poll it was our responsibility. On reviewing it all that is needed is 2 new clamps on the wires. Merry Christmas to us and thank you Duke energy for totally screwing up our Christmas. 2 cheap clamps and 5 minutes is all that will be required to make repairs on this but oh no they can't do that. If at all possible stay away from them. Terrible company and the Debbie I spoke with should be terminated immediately. She is rude, hateful and mean. So much for any form of customer service. Terrible terrible company.

I had the budget billing then closed account as I moved somewhere not service by them. My budget bill was 60 but actual cost 30. No adjustment was done at final bill and I'm expected to pay full bill.

They told me there would be no deposit and hit me for $150, my bill should have been $50 and it was $125. I would not recommend them to anyone. It's like who can screw you the best economy we are in today.

You might try avoiding the premium hot water heater warranty program from Duke Energy. Recently had a friend that had a leaking cabinet style hot water heater in her kitchen and called on a Monday at 7:00 a.m. to get it repaired or replaced. Finally, about noon on Thursday Gwyn plumbing arrived and replaced the hot water heater.

Infrequent outages usually brief and excellent communication with notice updates via text messages. Also regular monthly emails about current usage and tips on energy saving ideas. Also provide average use for homes similar to their customers homes.

The worst experience ever! Never been treated so poorly in my life! Can’t ever get someone to help me. Been waiting over a month for installation. Duke energy should be ashamed of themselves! For such a big company you would think they would treat people better.

Duke Energy send me energy usage alerts every month. After I received the projected bill alert, I took extra caution, as a test and to check how accurate their system is; for the remaining billing circle 15 days. I turned off the water heater completely (breaker off), not using washer and dryer for over 2 weeks, and as always cooking once per week, didn't turn on any lights fixtures during the day, at night just used a small plug in LED light and AC kept at 78 at all time. In addition to that, this is a Green community 1,046 Sq.ft. apartments. (All appliances, water heater, lighting features and windows are Energy Efficient.)

Well Duke is a million times better than Hamilton Utilities! But it definitely has some issues. The customer service people have no knowledge on how to do anything. They screw up or neglect important information for customers (like me) often. I call them on a regular to make sure they do their job so I don't get screwed with months of gas back bills, etc. Last yr they sent me one of 600 bucks. This yr 2021 they billed me for gas I was never receiving till August. It had been shut off in May. SMH. Today they referred me an electrician/HVAC/plumber. Why? I just wanted a serious electrician for my main and meter. Not some dumb dumb wanna be jack of all trades. On BBB they have had 24 complaints and only 8 of them reconciled. Why would they refer such an reputable business to their customers?

Electricity is an life saving essential service and Duke behaves as is if it’s an option like having HBO. I have an in curable disease and who is not feeling well. I thought I paid through their online website but it was a glitch on their end. I didn’t follow up because I thought I paid and was really not feeling well. They claim to have sent a disconnection notification that I never received and turned off my electricity. I called, begged, pleaded for them to remove the $40 reconnection charge and they refused. This is the worst Energy corporation who preys upon customers. If I could change services I would but they monopolize my area.

Duke Energy’s website is definitely the worst utility website I’ve ever had to use. It's like it was set up by a box of rocks capable of minimal sentient thought. It’s set up so poorly you aren’t even able to see your own account number which is pathetic. I tried to set up auto-pay on their website using my account but when I selected auto pay it asked me what account I’d want to use but it doesn’t provide a list of accounts to select from. No matter what I do I can’t set up auto-pay which means I need to get on the phone with a representative which takes at least 20 minutes of being put on hold and then the representative doesn’t even know how to do their job so I have to walk them through what’s wrong at least three times.

I was hospitalized 2.5 months. The bills continued. $173. I'm only resident. It's inappropriate. Could this be explained? Help please. I don't understand the amount for a vacant house. I'd appreciate any assistance you can give.

Terrible service. Electricity out about once every two weeks. They real need to trim trees from power lines. I drive through the neighborhoods and see overgrown trees with branches hanging on the lines.... Terrible way to run a business.

I have multiple accounts with Duke as I own residential rentals and I rehab homes. Duke's decrepit website could not access my accounts - - the website had a window where it asked which account I wanted to access but it gave me no list. When I called I was put on hold multiple times for 27 minutes and then told to call back by the representative as she was having "computer problems". They are the most deficient utility in the billing and payment area - I wanted to set up automatic payments and they, basically, don't want your money. Incredible! This is a constant problem with Duke - I have multiple stories of how they have screwed up. I will say their field and operational people seem much, much more competent than their administrative and executive staff.

Duke Energy does not care at all whether you have power restored, whether you get electrocuted by one of their precarious hanging cables, or whether you die of a heat stroke in mid August without any power. They of course will care if your bill is 2 days overdue. We lost power due to a summer storm two days ago. The company sent over two employees 18 hours later. They just touched a cord with a stick and made power come back, never tried to investigate any further. Despite the fact we tried to alert them the generator was buzzing and sparkling by calling their “emergency line,” nobody answered the phone.

Certainly the worst energy company in the United States of America, not even an underdeveloped country had such a horrible energy company. I live in Ocoee and every time there is a power outage around here, it takes them days to restore the terrible service they provide. If there's one word I can describe their service, it's **.

Today, Aug 6th 2021 my neighbor's electric pole broke and fell on parts of a tree, scary, small fire. I called 911 and within mins fire dept. police, and Duke Energy came fast, had the situation under control. The promptness of Duke Energy and all those men worked tirelessly until they got a new pole in-ground, the old pole out and tree cut up, to watch those workers work together non-stop. And it took hours and was hot. I just want to thank them very much for the commitment to get us power. Very much appreciated.

Well let me start off by saying my experience hasn’t been the best with the bill service!!!! The customer service people are always sweet and nice on the phone but with trying to figure out billing issues I’m highly extremely frustrated with this company!!! I honestly told the last representative that I hoped for the love of God that they weren’t in my new area I’m moving to soon for light service as I never wanted to even use this company again!! Which sucks cause they’re the primary service for this area! But basically paid my bill early and on time two weeks ago. The money never came out of my account, this week I get a letter stating if I didn’t pay my bill my lights would be shut off which is odd cause I paid the bill two weeks ago!!!! So I call them. They said my check was returned.

Every time I call and ask to speak to an actual customer service representative about my power bill or energy needs, they are very rude to me. I’ve had at least three encounters where the person on the other end was incredibly rude, unhelpful, and they seem to be so miserable with their lives that they enjoy the power trips they go on over the phone instead of being considerate and helpful. I guess people who have no power in life work for power company customer service so they can go on sad pathetic little power trips. It’s honestly disgusting how many rude encounters I’ve had and I’m so tired of this company I want to find another power company because of it even though my father worked for this company for over 25 years before he retired. I absolutely hate how they treat people.

Another tree goes down then another power power failure. Maybe you should be working on trimming trees near electrical wires all year long. Your job is not a part time sunny weather job. Trees near electrical should be taken down or trimmed all year long!!

Processing error on 5-24-21. Payment deducted 4 times. A refund would take 5-6 weeks so per the advice of web support I had my bank reverse the 3 unauthorized deductions and it has gone down hill from there, I have spent over 12 hour on phone calls over the last 3 weeks trying to get my bill corrected and the my pay online reinstated. As of today the billing is fine but I have worked all week on the on getting the pay online reinstated. I have even had a call tell me all is corrected. It is not. It always takes a couple of days for corrections to process. Duke Energy has removed posting from their website and they are not responding to the chat line. Very unprofessional. Everyone has been pleasant but that has not corrected the issue.

Customer service is difficult to reach and every representative tells you something different. Block out several hours of your time just to get service started... Need to repeat all your information again and again. They also dump coal ash in public waterways. How is this company still in business?

I signed up for the heating and cooling repair plan with Duke Energy. I made sure and went over the plan details and what was covered. I made sure to write down all details as well. You know you are always worried about your systems and what would be covered. They have 2 plans heating repair and heating and cooling a difference of $10 for peace of mind. I went over everything on the plan, the representative told me repair or replacement of up to $5000 would be covered and I would pay for labor. How could this not be a good deal?

I wish regulatory authority bound them to make changes in services with specific given time with proper communication. Generally people responding to service are rude, overworked and lack understanding. There is no choice of other power generation company otherwise Duke energy would have long been out of business. I could rate them below zero.

Duke Energy, North Carolina, has a broken automated phone payment system. I prompted the automatic system to take a full payment for my bill. At the end it said I owed eight dollars which was incorrect, since my balance should be zero. The next day I called Duke to make sure the bill was paid. A week later I received a statement from Duke energy that they’re charging me because my first payment was rejected. My bank did not reject any payment, but their broken system would not process the info I gave it. I called Duke to fight their charge for their broken system and they refused to credit my account. Again the greedy get greedier and greedier and find ways to rip off customers. Unfortunately we have no other choice it’s the only electric company in the area. Go figure they do whatever they want. And get away with it. Obviously I won’t use their broken phone system again. And I think they have a lot of nerve charging me for their crap service.

I regret my decision to use Duke Energy. I was greeted rudely by a manager when I was speaking about a bill. I sent over an email to demonstrate that I had cancelled service before they, in fact, "cancelled" my service. They said they could not "find" the email. Solution? I forwarded them the email. The manager then said she would call me back. I did not receive a call for a week and a half. I called Duke Energy back. Apparently the manager had wrote "It will stay there for 7 Years " as a cheeky response. I wish I could say this was a one time occurrence speaking with Duke Energy. But for almost a month, the same thing happened where I was waiting by the phone to be able to speak to someone who could offer a solution.

First sign they are SCAM Artists!!! First sentence that pops up in regards to this shady company. They owe me a refund but instead of processing that refund they want me to pay money I do not owe and have reported me to the credit agency. GUESS WHAT!!! This will be one of thousands of reviews that I leave! This company is not yet authorized. See reviews below to learn more or submit your own review.

I suspect fraudulent billing on the part of Duke Energy. I was charged $160 between 12-16-2020 and 1-15-2021. My home was vacant with the thermostat set on 50 degrees and all the appliances unplugged except the refrigerator for 13 days of this billing cycle. Given the temperatures during this time frame, it doesn't make sense that I would have run up $160. That's more than my bill for Nov 16- Dec 15 ($120) during which time my house was occupied with the thermostat set at 67, using the washer and dryer, computers, televisions, lights, etc.

Called in on 30th to disconnect service as closing for the home is on the 2nd. I asked for disconnect like all my utilities for the 3rd. They disconnected on that day I called. When I got a text saying complete (on wrong day) I called and three hrs later and three people and wrong dept transfer they want to charge me all sorts of reconnect fees. I said, "Look on transcript of the call and verify it was Duke power mistake." Nope. Wouldn’t do it. Just said, "How would you like to pay to start your service over again." That’s it!

Jason was professional. Diagnosed problem. It was outside of Duke Energy but he guided us in the right direction. Totally outstanding! He was professional and very knowledgeable! Good to have great people when you need them! Thank you Jason. Great job!

I've had Duke Energy for about three years now. Here in Florida we have certain issues when storms come or heavy rains. My power can go out for a little bit and come back on as soon as it goes off. The online services are always easy to reset through email. My bill is never too high but they always have payment arrangements in case it do. Very much appreciated. I'll pick this over Lakeland electric any day.

In 48 years at this address there have been only minor outages. Maybe 4 hours max. Since Duke Energy has taken over, service has been crap! Ts ETA came with 40 mph winds and power was out 28 hours. Worker came at 3 pm to check lines out back. Said he has checked every back yard around the lake and can't find the problem. 4 hours later they're cutting trees in the dark 5 houses back at the beginning of the street. Where they'd "already checked ". Power never should have gone out in the 1st place. No power for a week from Irma a couple years back. Another week storm. God forbid we actually get hit with a hurricane! Never had issues before duke took over. Unfortunately they are the only option. Thanks for the monopoly??‍♂️

We lived in a 1,000 SQ foot house with all LED, updated lighting. We paid $170 a month on Budget billing (the highest our bill had ever been). After a year they claimed we owed an additional $500. This means that our electric bill each month was exceeding the budget estimate by at least $42 a month on average throughout the year. The two years leading up to this, not on Budget billing, our electric bill ranged from $115-165 based on the current season. Now, 6 months later in our new house we have been paying our current bill and paying an additional $30 towards the outstanding amount that we shouldn't owe in the first place.. They send us a notice of disconnection. Anyone else dealt with garbage like this?

Always have trouble paying online. Today never got on. Tried two different devices. Had to call payment in. You provide electric to millions but can't make a website that works. This is not something new. Been this way for years.

This company and customer service is absolutely awful. I went online to disconnect my service because I was moving a month later and got a confirmation of it, two months later I got a bill for the month after I moved out!! I called in and the girl promised to call me back and not charge me for the month I should not have been charged for. Well no call back so I called in later to get it taken off again, after several transfers, promised call backs that never came & HOURS on the phone I STILL have not been refunded. This is absolutely unacceptable and the worst service I have received. No one is help. Supervisors and managers are not even reliable. I cannot tell you have awful and disappointing they have been.

I got the heating & air repair service/package through Duke Energy. I pay $16.99 a month; along with my monthly utility bill. I recently had an issue with my central air unit, I called to get someone to come out to repair my central air; it was 88 degrees that day. It was approximately 1:37pm when I called. I was told the Benchmark HAVC was the contractor and they would contact me; I waited and waited. The heat in my home became unbearable; four hours was all I could humanly handle. It was 93 degrees inside my home and I decided to call another HVAC Repair Company to come out. K & W Service & Repair of Winston-Salem came and repaired my central air at 6:35pm; it only took 17 minutes.

My power goes out every time the wind blows it seems, sometimes there's no storms, it just goes out. Trees need to be trimmed or lines need to be buried, something needs to be done, we can't continue to throw food away. Maybe they should provide everyone with a generator if they can't fix this problem. At this point I would think the repairs are costing more than burying the lines, this is ridiculous.

Duke is replacing poles on Highway 26 Trenton Florida, 3 am smoke pouring out of my 1000 dollar generator transfer switch. One phase of Duke Energy went down to 70 volts for over a hour. The whole town of Half of the lights Trenton were blinking strobing. I got video of that as a result of that my AC unit and generator transfer switch smoked. Duke called said they would repair items. I filed a claim. Week later got a letter stating Duke is not liable for damages.. The worst electric company... Liars and billing is a rip-off, dont buy in their coverage area, class action lawsuit needed. Read their reviews. I'm just the next one who got ripped off...

Thanks for hiring Burford Tree Service. We recently had the pleasure of working with John ** and several of his team members while they were working the Fayetteville, NC area. John was great to work with and his team were courteous, professional and highly trained. It is tough work and sometimes the equipment would and other times it would not, but John kept the task together and running.

When I first heard Americans would be getting a stimulus I knew Duke Energy would want at least half. Today I opened my bill and I was correct. We experienced a power outage a few weeks back and I know there is no way I've used this much electricity but since they're a monopoly they can charge us whatever they want. Consumers struggle while we pay for Lynn Good to live her best life.

I moved home to my family property, I called to have my power connected and it was. A month a half later they try to cut my power off. Now we are 5 months in this I have a payment arrangement, where I agreed to pay 1850.00 even though I was not residing at the property for the last 13 years. I proved that by police reports, tax property receipts among a lot of other documents. My payment arrangement was met. I paid the first installment of 1008 dollars, I came home from work yesterday, no note in door no nothing. Warning or anything I have no power.

I had a great experience. Duke Energy is a great place and also a great company. Would recommend it to anyone. I have been through enough. I'm trying to get my bill switched out of my son name. He's on drugs and keep threaten to cut it off.

I didn't have any issues with Duke until I moved out of my past residence. They refused to shut off my gas and charged me for someone else using the gas and keep telling me it's my fault for not letting them in. Their words were the homeowner is responsible for letting them in. Well I wasn't the homeowner, I was only a tenant with no access to the box they needed to get to with a landlord that refused to answer my calls and messages to get the gas out of my name. So my landlord was getting free heat at my expense. It took months for them to finally get this taken care of, but they're still charging me for the months I wasn't living on the property. I was talked down to by customer service, basically being told to deal with it and pay the bill in full before I was hung up on.

I paid every month on the 15th, 9 days after my invoice date and after a year and a half of consistently paying the same day of the month, they turned my power off and charged me 465 as a deposit. Then they changed my due date to the 15th for me, but would not take off the deposit. I cannot wait 'til I have another electricity option!!!

I have lived in Winston Salem, NC for many years. Every year, there are needless outages. I can understand hurricanes, tornadoes, and snow. But, every year there are too many outages for fallen branches. We are charged line maintenance fees but apparently they are not done, or are not performed correctly. Duke uses "acts of nature" as a copout. Charging for services that are not actual done is criminal. 26 hour outage for fallen branches is unacceptable, especially when we pay for maintenance. Yet, we never see Duke trucks doing maintenance. Regardless after years of the same situations, still...power outages after some wind. This company is truly a Ripoff, unfortunately there is no alternative to them, even after the poisoning of our waterways fiasco...which we also had to pay for.

After murdering scores of innocent trees in our neighborhood 2 years ago, now they are further persecuting us by wanting to do "brush control" (cutting down shrubbery next to a creek next to our yard). Duke Energy is an eco-terrorism company. We lost power last week for almost 6 hours because of winds. Yet they have cut down thousands of trees around here where, if all trees had fallen down, none would have ever touched any wire. They harm the environment and charge us to do it. They kill God's creation because they can.

I was watching local TV news after a half of day on the phone with the customer service. I know everyone bill is high but talking to customer service asking to check about my meter may be off "Our meters are checked daily and they're never wrong." I asked if the price was increased. Her response, "Not in North Carolina yet!!!" First there was a charge to do this but forget it. Almighty Duke is the only game in town. I'm too old and too poor to change over to burning wood and clothing to keep warm.

My air condition when out in the hot summer months. Had to replace my dual package outside unit. Added a heat strip. I was able to get a new unit installed for 3400.00. It's a lot of money for someone on SSI. Get the permit and sent in all the paperwork for a 150.00 rebate. They come back to me saying only a SEER 15 NOT a SEER 14 would receive a rebate. The SEER 14 for only for a multi unit not a SFR. This does not make sense. I wish I was off the grid with Solar Power. Duke is averaging 220.00 a month for electric on a 1400 square ft house.

I had already turned on autopay with credit cards and cable supplier. Duke was the last added for a bill on December 2nd. Having carefully checked on when payment would be taken I felt reasonably confident it would work. Double checked this morning having returned from west coast to find a red warning notice on the account. The system had totally failed. This is the first late payment I have had in 30 years. Cannot trust Duke to do this competently.

I had two homes that were under Duke Energy. I sold one and had $800 of credits from overpaying and being ahead. They took that money and turned my other home power off?!?! What sense does that make? On top of that, I just sold my other home and they won't even return my call for my credit back. I guess you should only pay what's due at the very last minute and NEVER pay ahead. They will take advantage of you for doing the right thing!

I have been a customer of Duke Energy for six years and probably another 10 with their predecessor company Progressive Energy. Always pay my bill on time. I called to set up a second location of service and they require a new credit check. If they did not have a monopoly that forces me to use them for electric service I would take my business elsewhere. I don't mind having a credit check except for the fact that my credit has been compromised by criminals and I have intentionally frozen all three credit agencies. The worst customer service I have experienced in a very long time.

Pike apparently contracts for Duke Energy to install lines in Asheville, NC. I was told that my lines would be installed by Friday, Nov. 8th so I moved out of my current residence that day. Now it is Monday, and no power. Both I and my builder have repeatedly called the contractor for updates but no response. NONE. My son and I are so blessed to have family to live with but what if we didn't? They act like they could care less. All I would expect is for communication. This has cost me hundreds of dollars in delayed closing fees along with time spent trying to schedule appraisers, inspectors, loan closing folks, etc. Now my cats are living in a cold house with no power and the temps are expected to plummet tomorrow. Both Pike and Duke should be ashamed of this service. I would get fired if I treated my customers this way.

How can a company charge deposits if people are already struggling to pay their normal bill? I think it’s a scam even though some say it’s allowed. I’m really confused on why a organization would want to create such a bad name for themselves. Customer service and customer needs are not put first.

Duke Energy disconnected my electric on 10/28 at 11 am. I paid the bill before 7 p.m.. I called every hour on the hour and kept being told my electric would be on momentarily. It is now 2:44 a.m.. I’m still out of power. Now at 2:47 a.m. they are saying I will be without power for another 6 hours due to the fact that energy protection doesn’t open until 8am. I have a service animal in my house as well as I have asthma.

Lived in several states and Duke Energy is by far the worst energy company I've ever had to deal with. I can't summarize 3 years of dealing with them except with this statement: they are blood suckers.

I contacted Duke today regarding new service at my apartment. I was required to pay $175.00 to start service with guarantee it will be turned on today. Once the payment was made I was required to wait up to 72 hours for a review to be conducted because there was a past due bill from the address and they needed to verify that account holder does not reside at my address. I spoke to Kelly employee number 12 and she pushed the review stating she verified he hasn't lived there since June. The service was to be connected. Instead she wanted payment for that account. I'm not authorized to even speak on the account. The review was closed stating previous account had not been resident. Still refused to clear the address.

I’ve transferred my service with Duke for years. Just called in spoke with a super friendly woman which seemed freakishly odd. She then stated I would pay 170 deposit which caught me way off guard and she quickly said not to worry since I’m “Duke preferred”. May just be $150 deposit... Um no. I already have a deposit I paid for $150 already and she then said looks good. It’s $150 and I asked her 3 times to reassure me there would be no new charge and she said there would be no worries, no charge and I’m all set...then told me just one last thing. She has to transfer me to on last person to finalize it and complete the process... "But you just said you were doing that for me. This is why I called and that is what you said you do so why does it take two people now to complete your job?"

What initially got me fed up was the fact that we've been customers for 5+ years and we were only 3 days late (For the FIRST time ever) from paying the bill and already had planned to pay it that day. So they cut off the electricity and then left a "Service termination notice" at the door step (he didn't even have the decency to hang it on the door handle like it's made for). If I could I would attach a picture of the notice because not a single word/number/amount was written on the notice so it's just completely blank with no amount due (makes you wonder did he even have the account information up or does he just drop off these slips so he could get back in his truck to text like I saw him doing before I went to work).

I have several business accounts with Duke. I need a paper bill to give to the bookkeeper to keep them all straight. So I can't use paperless billing. But if you don't use paperless billing you are not allowed to see your bill online!!! If your account is passcode protected it won't show you a past due. IT SHOWS YOU A LUMP SUM OF THE ACCOUNT WITH A DUE DATE THAT IS INCORRECT!!!

Duke Energy. Absolutely the worst, uncaring, no mercy or consideration power company there could be!! I'm only with them because I have to be because they are the provider for my area. They don't even give you ONE day. Not one day past your payment date before they shut the power off! They do not care what situation you are in, if lives are being put at risk. All they can tell you is call a charity. Wtf. A big ** to Duke. I'm 37 weeks pregnant, 3 toddlers in the house, living in Florida with a heat index of over 100° and they simply just don't care. My bills have been extremely high, over $200 every month and I leave my a/c at 78°. I didn't even get one full day past my due date before my power was shut off! When I go to the hospital in a few hours because of heat exhaustion I'll be sure to let everyone know it's because of Duke Energy.

I AM SO FRUSTRATED!! I hate this company. They don't give a crap about the TIME you spent trying to fix THEIR problems with their stupid website. Their website sucks. It's so confusing to figure it out. I tried calling them and they did NOTHING to compensate me and my troubles. Man I wish I got those two girls' names. You guys owe me. I hate your company because you have done nothing but hurt and tear me down. Even the woman I talked to was making harsh comments about how dumb I was not to understand their website. Seriously, you guys owe me something for this. So annoying.

In Charlotte, NC we lost power 3 times in one month (twice when it was barely raining)... neighbor ran into a couple of their workers who said Duke often just patches it for temporary fixes rather than replaces the line. SO UNSAFE. We've got children and moms in the neighborhood who can't let their milk for their babies spoil. Get it together, DUKE! We pay way too much money to have power outages at the frequency that we do.

I have a small condo in Florida I shut down in April. The only thing left on is a modem. For 25 yrs the bill has always been the minimum. The past 2 months have been over $75. After talking to very untrained rep a long time I'm a 1000 miles away and they tell me to read the meter. Not any help at all.

Having been with Duke Energy for 30+ years, I was shocked at the lack of interest and courtesy a customer service rep showed during a phone call regarding my latest Duke Energy bill today 8/13/19. My bill almost tripled this month and the excuse? The ten day heat wave that hit Indiana! Seriously??? The is a LOAD of BS and I will tell you why. I live in an 800 sq ft duplex. We do not use our TV, and for the most part we only run the air conditioning at night since we are usually gone during the day. I always turn the air way up to 83 degrees so that it doesn't run while we are not at home. No children or pets here. We have a very standard cheap fridge and stove (I have been in the same small rental for 6 years). No stand alone box freezer. Two adults live here and we only do laundry once per week. We do not watch TV. We use a laptop and desktop computers while home.

If I could give a lower rating I would. Horrible customer service, they exist to stick it to the consumer. Don't even give a full 30 days from issuing the bill to the time it's due. Feel for fixed income customers, I have no doubt they do this to stick the customers with late fees.

Somebody said they were moving to my address. Didn't pay the deposit. My lights were disconnected without me ever knowing. Now they want another deposit and my lights I had on for 3 years are off. They should have some type of verification in place with the person who name the lights are in. No one should be able to call and say I want power at this address and they take their word!

I have had trouble with Duke Energy for about 4 years. Considering they are the most popular energy company you would think they would be a little bit more on top of things but you cannot expect that with monopolized companies. I wanted to set up a payment plan and was on hold for 50 minutes, I repeat 50 minutes! During this 50 minutes I was transferred a total of 3 times, each time have to wait at least 15 minutes; each of the customer service providers had me confirm 3 pieces of information before realizing they couldn't even help me because they weren't in my region! Come on Duke, I know you can be better than that.

We went solar last August 2018 on our 1700 sq ft Florida home. All was well until January when I had to call their customer service dept. and request our December bill and was told we owed Duke Energy $1500 for the month of December. I freaked out thinking we would be reported to the cops as a "grow" house. We offered to pay a good faith payment in an amount consistent with our usual energy use ($200+-) until they could have their meter checked out. Duke customer service representative reassured us not to make any good faith payments and sent a tech to check the meter.

On Friday July 12 at 6pm when I checked my mail I had a notice saying I had to pay $68.XX by 5:00pm on July 12 or I would have my services disconnected. Alarming to say the least as that time had already passed and I had not received any prior notice regarding my service interruption. As it was Friday after 5pm I was unable to reach anyone to discuss this and instead called today, Monday July 15 at 8:00am. When the representative answered the phone she would not let me speak, and instead insisted they sent text messages, called, and even sent paper notices regarding this. I have no text messages, no missed calls, and no paper notifications.

Duke originally charged me $140.00 deposit to get my electric turned on. I have sent my bill in on time for the last 5 years with the exception of one or two months that I was a couple of days late. They said that I need to have at least one year of on time payments to get my deposit back. These scumbags are collecting interest on my deposit.

Duke Energy go to charge me a 184.00 after a year of service right with a triple bill of service. When I moved for one location with a deposit how you going to charge me again and never pay back the other deposit. Ripping off America people.

I have had Duke Energy for over 5 years. When I moved into my newest house 3 years ago, I had to pay a $215 deposit to have electric turned on. We recently moved out of state, and had decided to turn off electric at the house where Duke was servicing it. I called today to get the status of my deposit, and my final bill. I was told that my deposit covered the final bill amount and everything was zeroed out so I wouldn't be getting a deposit back. Mind you, the house had been sitting vacant for 4 months, with minimal electricity. My bills in those 4 months were NEVER over $50. But somehow, this last bill, when I was owed a deposit back shot up to $215. I don't know how Duke gets away with this.

I called Duke Energy to make a payment on a business account and they charge $12 to process the payment over the phone. I asked if I could mail a check and they said that the service would be disconnected if not paid immediately. Why are customers being charged such an outrageous fee to pay their bills. I guess this is how Duke is funding the clean up of the coal ash disaster that they caused and knew about for years.

Nightmare every time I try to deal with these people. Phones that disconnect. Forms I filled in they can't find. Reps that aren't even aware of the forms. Inferred the issues I had were fabricated. That's this latest call. Every time I attempt to get the simplest things accomplished with my service it takes hours of frustration. Often without resolution. Please people keep filing complaints to your state's Public Service Commissioner. Maybe if they get fined it will wake them up. HORRIBLE SERVICE!!

For some reason, this company is unable to "create an account" on the same day you request service for a property that just was disconnected a few days before (previous renter left and they cut service earlier than expected). It's literally creating an account.... for a house that already had service. They also don't create the account on weekends, or on holidays, so now my house will sit in 100 degree weather for 4 days. Must be nice to set whatever rules you want and your customers can't do anything about it, or have any other choice.

I installed a new unit because of the monthly cost last year! It has dropped 35% per month. A residental homes gets greater rebate and 1 seer less. My home is a manufactured which DE holds a different standard and increases the efficiency so they do not have to pay the higher rebate. When you look at the 5 states Tx, Ms, LA and Fl the avg monthly usage is 1180 but they are using the 1000KWH as their base. They are raking in money big time and the states PUCO are just rolling over and giving them rate increases when they ask and over looking issues. Manufactured homes DE is discriminate against and no one does anything. about it.

Our utility bill normally runs between $120-$160 per month. We've been in our house for eight years and have never had our service disconnected. This month, our bill came and it was $489.99! So of course we called to see why it was so much. Apparently, they are charging us a deposit due to too many late payments within a twelve month period. Is this how they treat loyal customers?

Duke Energy has a monopoly in the area or else I would use ANYONE else. When a drop of rain falls from the sky, the power goes out. In the past year my power has gone out 6 times, and two of those times were for 4 days at a time. They do not communicate with customers to provide accurate restoration times. Words cannot express my dissatisfaction with this company.

They put new meter on my house but didn’t attach pole to the house but said homeowner's responsibility. I am a senior citizen and if they took bracelets off why am I responsible to attach them back. Yet we pay our bills monthly. I believe they are an overpriced company taking advantage of everyone. I sure wish we had a different utility company to choose from not just a rip off company.

Employees of this company are saying one thing over the phone and then do the other! And no way to prove because we are not the ones who recording the calls... Supervisor said he will waive the fee of deposit and put in the notes. He didn’t!!! How can people be this way???

Our bill every year follows the same highs and lows. February is highest then March is lower, April is lower, May is lowest. My bill in February was $305, March $242, April $295, May $354. So today I called Duke Energy after receiving my bill and ask for help with overpriced bill. They looked it up all the way back to 2017 and found my trend to be accurate. My usual bill for May is $115-125 NOT $354. He kept saying how he can see how this could be a concern for me. After several holds and no headway. They only confirmed the new meter was installed last year, and the data from the meter tells them it is working properly. I ask them to send a tech out to check it out because it was not sending the correct data, and the bill history is proof something was wrong.

I have had Duke Energy for 4 years now and yet again they want to rob me and the Community in any way they can! Since the new meter has been put in my electric bill is over $300.00! Mind you! My home is empty on the market for sell! Nothing in the home is plugged in whatsoever. Now my bill is over 300.00 for a home that's using no electricity and they had the audacity to tell me I have a squatter in my home! No. I'm at the home almost every day showing it and I can promise you there is NO squatter. Then stated I needed to get an electrician because they said I have an electrical problem! BS!! So I went and got an electrician... Guess what... No electricity problems with my home whatsoever! And they are still trying to make me pay this bill!!! Absolutely disgusting company!!!!

Updated on 06/10/2019: Last month we received a pressure-tactic phone call from Duke Energy regarding our refusal of the smart-meter. We had refused the smart-meter from the get-go and took all the proper and necessary steps to document our choice. During last month's call to us, we were informed that there would be an approximate $17 monthly fee to have a human meter reader come out. We were also offered the option to do the monthly readings ourselves and to enter that data online. This, they said, was a way to avoid being charged the meter reading fee. So, we decided to accept the do-it-yourself online data entry option and enrolled online into that program last month.

After discovering that my average invoice for this year is a 15% increase over last year's usage I tried to cancel the agreement and request credit for overpayment through April. No way. I'm the sucker because I didn't read the fine print that states they will not credit for overpayment if you cancel in the middle of the "contract" year. There's no recourse with Duke. It's not like I can switch suppliers. I've used Duke for over 4 years here in Florida and 8 years while living in Charlotte. Be careful with these average billing deals. It's no "deal" at least for me.

Over the past 10 years I have lived in the same neighborhood. Two different homes two vastly different sizes. One about 3,750 square feet and the other 1,500 square feet. Same number of occupants and such. In fact, first home required two air conditioning units to cool the home. Unsurprisingly, with Duke Energy the bill for the second home of 1,500 sq feet runs the same every month some times more. We have even been away turned off some electric for times bill runs the same etc. I can see from other posters on here this is not unusual for Duke customers to still receive blind billing of set pricing in mail each month no matter the usage. Why are they not being investigated? This is clear cut fraud.

I live in a 1200 sq.ft. apartment in Noblesville Indiana. On Dec.10 I left for Florida and remained there for near 4 months. Upon leaving the heat thermostat was set @ 61 degrees. All appliances with the exception of the refrigerator were unplugged. A brand new energy efficient water heater was set @ 110 degrees. Bills remained near the same as that of the previous November 2018. HOW IS THAT POSSIBLE?

I have been a Duke Energy customer since Oct 2018, before that we were with another energy company 12 miles down the road. Our bills have been extremely unreasonable, to the point of fraud. Had a month where we only turned the AC on a couple of times (set at 73) and I have yet to have a bill under 200. With the other company we lived in a house with much less insulation and single pane windows and 600 sq. ft. larger!! Okay Duke Energy, what type of unethical charges are you allowing! If I could change I would switch in a heartbeat. Cindy **

Something is up with this smart meter! No way is it possible for 1 person in a 1 bedroom to use 1500 kWh of electric!!! I’ve done my research and something is up! I make some phone calls and all of a sudden this month (with 10 days left till reading) I’ve only used 266 kWh. Very interesting! Someone will be refunding me the overcharges or either the owner downstairs will get a kick in the... for stealing electric from me! I’m no fool.

Our power goes out more than several times a year. More than I've ever had it go out anywhere. Get your act together Duke. We pay for your services and you blame the squirrels on those services being poor. The estimated time for the power to return rarely happens. I've lived in this house for four years and can't recall how many times it's gone out, because it happens so often. That's awful service. If I had a choice I would not choose Duke.

Duke Energy overcharges. Using 3 rooms in my house and my bill is 469.00 for one month. There is no way my bill should be so high for one month. I think Duke Energy is a scam. I work to give my money to Duke Energy. This is wrong.

This is for an apartment complex in Indiana. Since Duke installed Smart Meters our bills have almost tripled. On an unoccupied 1 bedroom apt with an Energy Star fridge, turned down all the way, and the heat set to 50F-55F. Our bills for the last two months have been $156 & $166. The size of the apartment is 650 square feet. Duke is telling us it's because of the cold winter we are having when in reality December was not that cold. Previously the electric bills on a vacant unit hovered between $20-$55 depending on the weather and how often it was worked in.

Duke Energy has no compassion for their customers. They bill you and expect payment even when things go wrong that are out of your control with thermostat defect (cooling and heating working simultaneously) and giving someone a bill of over $1700 for two months because no one was living in the property at the time. They expect payment no matter what because "you used the energy" and do not give people an extended amount a time to pay each month or lights will be turned off. Which I told them to go ahead and do because no one was living there at the time anyway... You did me a favor, for once... Turn it off then so I can save money. So unreasonable. I would not even given them one star above but I had to choose one.

I purchased my family's farmhouse that has been in our family since 1916. They install a new meter and my bill goes up $70 a month. Call and complain and now they want to charge me a $220 deposit! There are only 6 houses on my road that have Duke. I lose power about once a week for about 15 minutes or more. I can look out the windows of my house both ways down my road and see that everyone with NineStar has power! I know the history of electric bills at this house all the way back to when electricity was ran down the road, but because the bill has only been in my name for a year they want to treat me like I'm stupid.

I have been using my bank's online bill payment to pay Duke Energy for several years, on and off. I also used to work for this particular bank. When customers pay bills online, there is always a possibility for tech error. I sent my payment ($347) to be delivered on time and the payment was not delivered effectively this month. Duke shut off my power and claimed I would have to pay $371 to restore it today. After much deliberation, I was able to explain to the rep that this was no fault of my own, and that I had first-hand experience helping people in this situation when I worked for the bank. There is a simple solution: generate and send a proof of payment from the online banking portal and fax to said payee.

I've been living at my home for over 20 years, never a late payment. Last month I was late on my payment. Had family emergencies in January. So electricity was shut off and I paid it late the same afternoon. Took almost till midnight for them to come out and turn it back on. Now I received a letter saying that "because of my excellent payment reputation I was refunded my deposit many years ago, however they are required to charge me $325 deposit that I'll get back in 23 months if I am not late paying again". Really? So these ** won't give me one break and will take $325 from me and not give it back for almost two years? This company needs to be investigated. All we need is another electric company and maybe this sort of crap won't happen. Basically we are at their mercy for them to do whatever they want.

For several years my billing cycle has been 45 days from meter reading to due date, but suddenly without notifying us, Duke has condensed it to 2 weeks (at the most expensive season of the year) so that two months worth are due all in one month! (Dec. 28th reading due Feb. 15 then the Jan. 30th reading due Feb 22nd!) I spent over an hour on phone with customer service and took forever for them to understand, and claim there is nothing they can do!! Such a shame there is a monopoly on energy companies that you can't change. URG!!

Their website says "free online bill pay" but they charge $1.50 for a convenience charge residential, $8.50 for business. Trying to figure out where the "free" comes in. I can't find anything about it on any of their sites, nor can I get in touch with anyone who can answer the question.

I called in to ask about my FIRST bill that it may be coming due and I have not received a bill. She kept asking me questions about how I want to pay the bill. I kept stating that "I HAVE NOT YET RECEIVED A BILL". I told her I am not calling to pay and that I NEED A BILL SENT to me which is what I thought she would gather from me continuing to tell her that I do not have one. She said, "Well one was mailed out." I said, "I do not have it." She said that I "need to take it up with the post office". I said to her to please send me a bill because I do not have one. She said one will be mailed out and hung up. For some reason, I felt I need to call back. She did not note my account nor was going to mail out a bill because the bill needed to be requested from another department. I wish there was another company I could switch to. Sigh.

Tried a dozen times or more to set up auto draft on their website. I have auto draft for a business account I have with them, and it works, however they put all the accounts together. You have to figure out which ones are or are not on auto draft. And one was not on auto draft so I tried multiple times online to add it over multiple months and it would not work, kept giving an error. Finally called. It took the rep 2 or 3 times to get it on there, or so I thought. She apparently could not get it added either. The bill comes again this month, non-payment even though it was set up on auto draft and more late fees added. I will be getting my late fees back, and reporting them and their crooked way of doing business everywhere I can. They are the worst, if you are considering buying a house and they are your electric company, do not buy the house.

Last month I received my electric bill for $87.42. I was a couple days late sending it and sent them $90. I get my current bill that’s now stating I owe $256 and are threatening to disconnect me. They’re all of a sudden claiming I didn’t make a payment on December 3rd when I in fact did. I have the bill in front of me stating that money was credited to my account and the balance is zero. I used their same day pay on December 3rd and I’m 100% positive my account had sufficient funds. It says it was returned December 13th even though I used their same day pay and I have a bill in my face stating my account at Duke was credited for that amount.

It's not just me. Everyone I know and quite a few people on social media, are making it a point to cut back and try to conserve but the bill just goes up and up and... In my specific case, I cut my breakers off and leave for the day. STILL my bill goes up. So I do without heat, you can see your breath inside my house because I can't afford my energy bill, and STILL my bill goes up. The bill goes up month after month since I moved in. When I am there, it's one light bulb, t.v. and fridge- that's it. It's a very small place. But despite that my bill QUADRUPLED in one month with no signs of slowing down. They are blatantly stealing from me and quite a few others. There is nothing I can do??? From what I gather it's a common problem.

I am trying to pay my bill online. The system won't let me. I follow all the prompts but it still won't work. I have spent the last 45 minutes trying to reach a human being with no success. I even tried to get thru to corporate headquarters in Charlotte. Nothing but recordings. This is absolute **. I guess when you're a monopoly and the consumer has nowhere else to go. It doesnt matter to them. Duke Energy sucks... big time!!!

I have been with Duke for over a year and they randomly decided to charge me a deposit fee of 350.00 on top of my regular bill. They make it hard for you to view your actual bill. They make it difficult for solar panel owners to receive accurate bills. This company does what they want without having to answer to anyone. Horrible service.

The worst! It takes me twenty minutes to pay my little $50 to $70 dollar bill every month! Can’t ever do it online. The app is useless. Then when I call after resetting my password every time, they ask you the same questions over and over threatening that if you don’t pay the $56 dollars your electric will be cut off. Like calm down!! Make it easier for me to pay. Hate this company.

I'm a furloughed federal employee right now through TSA. NOT GETTING PAID BUT STILL HAVE TO GO TO WORK. I called them and talked to a rep, then a manager, telling them I am not getting paid and if they could do anything for me. They told me my options are to break it down into 3 payments (lots of help that will be with no money) or call 211 to get some aid from someone. They WILL NOT help even though I would pay it ALL once the shutdown is over. I have never been late for payments. Basically if the shutdown lasts months I will have no electric and my credit will take a hit. A very understanding patriotic company. God bless the USA.

We got Duke Energy for the first time when we moved to a new state and bought a new house. We set up automatic payments through our checking account. Fast forward, we realize they hadn't taken money out in 2 months, and the online system wasn't recognizing our information. We contacted them and they said they had shut off our service (without notifying us) and that we were under investigation for putting "jumpers" to steal electricity, and needed to back pay 2300 dollars, which they "estimated" by the bill of the previous family of 6 who lived here (I was here alone). I said the meter was never touched, that I was never notified of any of this, and still had electricity.

On November 14th I set up a payment of $289.04 to be drafted on either 19th or 21st. It had to be paid by the 21st did avoid disconnecting. Come the 26th they disconnected our power because they never drafted our payment. I then had to pay $560.80 to get my power back on. I then logged into the account to delete the payment of $289.04 so I wouldn't get charged again. It was gone. There was nothing there showing that scheduled or pending payment.

We know and they know how to keep us depended on the high cost of electric. We could save money and not have to produce any more power plants. Duke Energy knows and have installed 5 horsepower limit on your electrical service to your home. Why? So you cannot install a electric motor to run a generator to service your home. They know you can produce your own energy cheaper and not going to let you. The cat's out of the bag now. Watch the truth. If we all had 5 horse motor to run our own electrical generators we would have enough power to shed the extra into the grid. Limiting the need for additional power plants. It's scam. Why would we put up with it? So I am ready to start the program, I got $1100.00 electric bill for 1 month to heat my 80 x 20 blockhouse. The new electrical meter went from $300.00 to $1100. Meters are a scam.

I made my payment on time. My electric gets cut off. I call customer service. They claim they have no payment. I called the bank and they see that the payment was made. I called to speak to a supervisor whose name is Ryan. I explained to him my situation. He said I would have to go to my bank to get a letter proving it came out of my account. Since; my fiancé has my car, I can’t do that. So I had to make another payment to get my electric turned back on. Now; I’ll have to go to my bank tomorrow to get proof. Email it to Duke Energy and wait for a refund check to come back to me within 3 weeks. Unbelievable!

December the 3rd I set to make my December budget. I log into account, go to account summary, see my full balance and due day. Screen shoot it, log it and noted it and moved on with my day. Total due 247.+ change. Due date is December 21st. Come home 9 days later my power was off. After many calls and talking to reps bottom line, "That's not your due date. Yes that amount has your last month's due and current balance but the date that shows is for your current balance."

I have been a Duke Energy customer for almost 10 years now. It's not like we can take our business anywhere else. We are forced to use Duke Energy if we want to have electricity in our homes. I pay every month, a lot of times I pay late. My family and I struggle to make payments towards our bills, but we always do. I have been up for disconnection before, and I know it is my fault that it gets this bad, but when I call their so-called customer service and talk with them, they tell me, "Too bad." They say that they have changed their billing policies and can no longer give extensions to people on the economy fixed billing.

I double paid one month. Costing me to overdraft my bank account and had to get a cash advanced. I called customer service to get the extra payment they received. They said it will take 2 weeks to get the check; however now it has been a month with no check in the mail. Now electric is due and I "owe". I called customer service. They just sent the check 2 days ago! Resulting in my payment will be late. Worse energy company ever! If it was going to take a month to get the money back then I wouldn't have requested it! They don't care about timeliness and their customers. I have never had a good experience with them.

I have been a Duke Energy customer for many years. I pay my bill every month and always make sure that the minimum payment was made. I am retired living on limited retirement check coming in every month at the beginning of the month. Today I arrived home after helping at our church and found my electric has been shut off. That means no fridge, stove any lighting or home phone working. I am a senior living alone with two dogs on a very cold night in Pinellas Co. Where is the mindset of Duke Energy to do this? They know that I pay my bill every month in the beginning of the month when I get paid. I am sick about all of it. I feel like I have been hit with a hurricane by Duke. This could have been avoided... my records show I pay every month - by the third. It is very cold out tonight... not good for me.

I was away from home 5 days (no one at home) in June 2018 & my utility bill was $60 more. Called the rep & told them I noticed they had installed a new meter. Confirmed that the meter was installed a week before I left to go out of town but it is ironic that my bill went up after new meter was in place. I spoke to reps & supervisor that claimed it could have been my air condition. I told them it could not be because I had my AC serviced in May & I set my AC at 82 before I left home. I asked them to recheck my meter but I don't know if they did because they don't tell you when they are coming out to do it.

As many have said here a joke of a company. Got this month's bill. Twice what it was last year at the same time. Of course they used the more days in the billing cycle. Not twice the days. Why. Twice the money. Plus the fact they extend the billing cycle so some may run over the 1000 kW level and you get charged more per kW. Kinda crooked business. They started on the "well your A/C could be old and your water heater is old". Same thing I hear every time I call on a too high power bill.