Duke Energy Reviews

I just wanted to thank the crews that worked on Cotton Rd in Sanford NC on Monday night at 6:17 pm. They had a big crew working all night and by 6:30 am we had power. Awesome job guys!! One really doesn't realize how important power is until we lose it, these people put their lives on the line every day. Again thank you so much!

Duke Power is ridiculous!! They price-gouge people and go up whenever they want. Power bills have gotten to the point people can’t afford them. They are a monopoly and don’t care about their customers!!! I can definitely tell they either pay for these reviews and delete the ones that done benefit them!! Something needs to be done about this company!

I would love to give negative stars but there is no option. Ever since Duke Energy took over Progress Energy in Wake County we have had horrible service! Every year more outages than needed and many on non-weather event days. The bill has gone steadily up all this year which makes no sense since we have had 17 outages, all on non-weather events, each of which has been just enough of a blip to screw up all equipment in house, mess up the settings for my work area, and my disabled wife's electric, hospital bed!

If I could give negative stars I would. Duke Energy sucks so bad, they are a monopoly that has taken over our region. My bills vary in pricing despite efforts to keep energy usage and costs low. My bill was more than doubled this month with no changes in my energy usage. Their support is also awful. They offer bill support but it's from local agencies, why not support your own customers Duke Energy since these are your prices? Energy should not be monopolized. F Duke Energy!

OVERPRICED AND STILL ASK YOU TO DONATE! I'm walking around my house like I'm in a blizzard because electric is too damn expensive. Then asking you to lower your temp to the most comfortable temp when my house stays anywhere from 58-68 degrees everyday during winter to save on my bill, which is still doesn't! This company just got approved to raise rates?!?! Trash company!

We purchased a new home that can only be serviced by Duke Energy. Had I known that was my only choice I would not have bought this home. The customer service is horrible, they send you letters but the phone number on the letters don't get you to where you need to go. They transfer you from department to department verifying you each time which takes at least 20 minutes. Then that department transfers you to some place else or can't answer the question.

I was away for over 10 days. Blinds drawn. Things unplugged. I thought my bill would be less than last month. Nope over $60.00 more. I called their excuse. It cost more to start an appliance if it is cold. WHAT? That much even though I was gone for a third of the billing period? Customer service just kept repeating the same thing. He kept saying they are a reputable company. Is that why there was a lawsuit for overcharging. That got settled but Judge said they didn't have to pay customers back. Hmmm. I wonder why our bills are so high. What can we do? Not much. No competition. I also have a fireplace.

My electric bill has become increasingly expensive, and the proposed rate increase is very concerning. I understand that utilities need to invest in infrastructure, but it feels unfair for residential customers to keep absorbing higher costs. With the rapid growth of large data centers requiring enormous amounts of power, it seems reasonable that those commercial operations should bear the majority of the financial responsibility for expansion and upgrades. Many families are already stretching their budgets to cover basic expenses, and another increase adds real strain. I hope Duke takes a more balanced approach that protects everyday households while planning for future growth.

Duke Energy continues to raise rates with little regard for customers. As a consumer, it feels like there is no real choice or protection from these increases. I am extremely disappointed with the lack of affordability and customer-focused solutions. Based on my experience, I cannot recommend this company

Duke Energy continues to raise rates while offering little transparency about where the money is actually going. Monthly bills are loaded with vague line items, storm recovery fees, infrastructure riders, and other add ons that feel permanent rather than temporary. As customers in a monopoly service area, we have no alternative provider, no negotiating power, and no real choice but to absorb whatever increases are approved.

Duke Energy has become the most corrupted company around!!! And that's why attorneys are ready to hit them with lawsuits around the state. Last night in dangerous weather they had a power outage with no storm nor rain!! Just jet black and what's weird is that the street lights were out too wth! Cable went out to why??? Please someone explain or is this Trump corrupted folks playing with our lives??? The ** people in the neighborhood next to us had lights and power outside on their street lights! Google our units Glen Royal Mill Apartments Wake Forest NC

God awful customer service. I could get more help from talking to a brick wall than any of the 6 brain dead ** I spoke to on the phone. How I got transferred 6 times and spoke to 6 different people and not a single one knew what to do or how to explain anything. That's truly amazing. Thank god they know how to work the hold and transfer button. They really grasped onto that during training. Everything else not so much. Anywho ended up watching a 3 minute video and fixing the problem myself as a 24 year old girl because of how beautifully incompetent your staff is.

My bill was $420.01. I would like to know how? I live alone on SS. Temp is set on 68f. Water heater turned down as low as I can. LED lightbulbs. When there were 6 people living here, it was half that. The customer service is terrible. I've lived here for 54 years. What are people supposed to do?

After multiple rate increases, I received a message instructing customers to reduce energy usage during one of the coldest mornings of the year—specifically during the coldest hours of the day (5 a.m. to 9 a.m.). Electricity during extreme cold is not optional or a convenience; it is essential for the safety and well-being of families. While I understand the importance of managing grid demand, placing that responsibility on customers during predictable winter conditions reflects poor planning and a lack of consideration for those already facing higher bills.

The worst company I have ever dealt with. From their scam practices, to their insanely high bills, to the $300+ they charged for a security deposit that they said would be returned within a year and I am now having to chase them down for. Duke has a monopoly so there really isn’t even any point in writing this other than to let others know that if there is any way to avoid Duke…do it.

Second time power outage since moving in my home here in S.C. I was texting back and forth and was told (4) times power would be up within 1 hour in every text. Turned out power was out for 11 hours. Today I received a text that power will be out for 4 hrs and 45 minutes, I’m still waiting, it’s been 8 hrs so far and still no power. This is NOT a joke as I have insulin that has to be refrigerated. Constantly texting me false information throughout the day. If I could I would drop them immediately and find another service.

Multiple power outages this month. However, Duke Energy refuses to provide any credits towards the next billing cycle. Their Justification? When there is an outage, they are unable to charge for energy consumption. While I understand energy bills are based off consumption, the inability to access the utility/service is a huge inconvenience that disrupts even the most basic daily functions. The customer service rep I spoke with was rude, often speaking over me, and didn't or couldn't answer basic questions.

I have found Duke Energy's billing practices to be cumbersome and confusing. The billing cycle is constantly changing for one issue, also statements give dollar amounts of usages for two different products and the compounded figure can be mistaken. Late fees and disconnect fees are swift and outrageous. Disconnect notice via text???? What 85 year old keeps up with that nuisance. Customer service agents helpful, Management not so much. Placating and unconcerned on a human level. "That's our policy, that's our policy, that's our policy." Shameful they are the only option for necessary services.

I really don't see why I am wasting my time with this review. No-one and I repeat no-one gives a hoot and will never call me back. I have paid more than $2,500 in protection plans with Duke Energy so far, and I have found out they are worthless! from many reports, including folks employed to help. I have never made a claim after years of paying insurance, and when I had a surge that took out my microwave, I was told by the folks I contacted, "Forget it, Duke will not pay." one person even told me "They just pass the buck and ignore the phone". And then one person, Pedro (one of many) at Duke Energy, said, "There is no claim in our records here at Duke Energy."

A one-star is being generous. I was on autopay and unfortunately we modified back accounts, only to find out that our savings account can only have a certain number of withdrawals. No problem - now trying to enroll in auto pay and don't see the option. I have my new account loaded in, but unable to verify if autopay is on. It shouldn't be that difficult to determine.

Duke Energy is ridiculous. Their customer service reps are rude and condescending. I contacted them due to my electric bill being substantially higher than my neighbors' bills and very obviously something is very wrong in this house. But they could care less. It's sad that I cannot shop around for a better service provider. But Duke Energy is absolutely horrible.

Assistance. This month, we had to pay about $350 when our average monthly bill is about $165, all because they are charging us extra to pay for those getting financial assistance in getting their bills paid. We are also in need of financial assistance, but we're not going to take advantage of the government like most currently are. If only there was a better electric company, but the government of course owns Duke Energy, so majority of us paying our bills on time get screwed either way. It's ridiculous to be honest. Nothing but crooks. Duke Energy is a horrible company to be working with. They take advantage of people all the time. They're the reasons why the dams in WNC were released during Hurricane Helene. All because of land grabbing. Crooks for sure.

Duke Energy has been screwing me over for years. I’ve jumped through all their hoops to have them look at my meter. I have a CT box that they claim has no impact on my electric (wattage) use however, they own the CT’s in the box and I own the box. Duke has a lock on the box. When Duke has come out to open the box they put on 20 pounds of safety gear and act like it could blow up at any moment. The wattage use they say I used is comparable to a large factory. How is that possible?!?!

Inconsistent bills. I opened my bill this month to a deposit added to my account. I called and they said it was due to a disconnect that occurred in November 2025. I explained to them that it was a simple mistake, and that it was restored within the hour it was disconnected. I was also told on the phone in November, that because it was paid up to date, no other fees would occur.

Insanely high prices and charge you for things that you shouldn’t be responsible for. Worst electric company in NC by far. Wish there were more options instead of Duke Energy. Highly recommend to stay far away if you can.

DUKE ENERGY REVIEW. I am writing this review because I believe I have been victimized by Duke Energy. I am also writing this review because I fear what has happened to me has happened, and will happen, to other Duke Energy customers. My last bill from Duke Energy was for the usage period November 8 – December 5, 2025. The total for the bill was $90.95. What is unusual about this bill is that the total cost was $22.00 more than the previous month and the fact I was in another state from November 6 – December 4, 2025. There was no one in my house to use any electricity.

We have been a customer of Duke Energy for many years. It seems as if our December - March bills are doubled. We heat primarily with kerosene. I have asked Duke Energy to come and check our meter. They have refused to do that. That to me is poor customer service. We are on Social Security and a 600 power is a financial hardship for us.

We had a partial outage this morning. Duke Energy came out quickly and found a line fried against a tree. Thank you so much for being prompt and fixing it. There was 3 trucks and 6 good looking guys! Great job and Merry Christmas.

A total scam and stain on the American legacy. They just charged me $450 for 1 month of absolute minimal usage, in a 1-bedroom apartment. How can anyone survive like this? As a disabled veteran, I pray that something changes soon. Yet, I know it will only get worse from here.

They were unreasonable to me, cut me off quickly, all because I wanted to change back to making payments with my debit card, my niece changed it from debit card pay to cash only last month, and when I called them back this month they wouldn't let me change it back to paying with my debit card, they were very rude to me, I'm disabled, and I can't get around when the weather is bad, and my car hasn't been running very well, and my driveway has been Icey, to drive down, I'm afraid to drive on it, I no longer have anyone else here to help me!!