Duke Energy Reviews

The customer service thinks they can treat people any kind of way cause they are the only electric company in the area. I felt very offended that I paid with my new account and they sent it back to my old account with a 30$ late charge. It's not right and it's not fair and there should be a way consumers can dispute this because it is horrendous to already struggling American citizens.

If I could give this "company" 0 stars, I would. Not like you have any other options for electrical anyway. They are just horrible. Their customer service is a joke, power outages go unfixed for HOURS at a time, and they offer nothing back to the customer because "we can't control natural disasters," yet charge hand over fist for terrible service. Just a terrible company overall, but hey, when you are a legalized monopoly, you don't have to provide any sort of quality behind your service.

We live in 1500 sq ft home. Our electricity bill was around $250 dollars a month to the highest $375 a month, now it’s $600 to $750 a month. That’s not just a 10 to 17% increase. Something has to be done!

Moved here in February and Duke is TERRIBLE...never send a Bill or notification, just come and shut off in the middle of a heat wave....no negotiation, nothing....on fixed income so I have to wait until the 3rd. This is a middle eastern Muslim owned company and I get the impression that ANYTHING they can do against Americans makes their day....they laugh at me when I call in about being shut off....TERRIBLE PEOPLE...

They deserve a ZERO. A total rip-off. Just got hit with yet another massive price increase. They are straight-up stealing from their customers at this point. It’s predatory, greedy, and completely unfair. Do not trust this company with your money—they will drain your wallet and offer nothing but higher bills in return. Notice the $100 monthly increase for a total DECREASE in our consumption. Thieves.

My daughter goes to school at Purdue University in Indiana. She has paid her bill on time for the last 4 years. She has 3 months left to pay and sent her monthly bill in and it got rejected.. Ok. I told her, "Try again. It was probably a hiccup." Sent it again and rejected the second time. So as her mother I called the customer support team and they couldn’t tell me to much because it’s her bill. I get that. She did tell me that they changed there format. So I called our bank. I was told DUKE is running it through as a checking when the last 4 years it was savings. So we call DUKE back and was on the phone over an hour, told the representative that my mom was allowed to be on that account. So after being transferred to another operator we managed to get her bill paid so she wouldn’t get charges for late fees or rejection fees.

The bill is outrageous for no reason. Every year the pricing keeps going up and it is getting absurd.

Here it is 2 months later and the branches, limbs and 1/2 cut trees are still laying in the backyard. Called Duke again and they said the work order was cancelled and we were responsible for cleaning the mess up. How in the heck and why should we have to do that! We don't have a reliable truck, or the equipment necessary to remove this mess. Duke needs to come out and finish the job!

Would only allow me a 1. 0, if it was available, is my rating. A little after noon my power went off. Only mine, all neighbors were fine. Their NC map reflected zero outages in my area. 90+ degrees out and I have inside animals. 85 inside. After a while, I called to report the problem. Followed up about an hour later, they could not “process my request “??! Called directly to Duke and after 20+ minutes of being on hold, lady confirmed I was the only outage and “scheduled to be corrected by 4:45 but may be before or after”??! The outage is not on their “outage map” so I have no idea what’s happening.

So Duke Energy has decided to shut me off after I just paid over $1,000 bill. Then they turned around and charge me a bill over $700 3 days later. They need to be shut down. The CEO should be thrown into prison because that's what we are living in right now. We have a 10-month-old child and I'm not going to go any further into detail but I can promise you this. I have a very very large social media presence. You will be feeling the pressure and if something happens to my child I promise you it will be a hell to pay. Duke Energy is the worst company on the planet. Florida do something now. Not tomorrow. Right now. 11:28 p.m. Right now. do something.

I wish there was another company to compete with Duke 'cause Northern Indiana has NIPSCO and when the power is out IDC what it is. It was never off more than 2 hours. Here in New Albany IN the power goes out at least once twice a month and it's for 7 8 hours easy. We have lost so much meat, the AC can't run when the power is out so we sit here pouring sweat on our only day off outta a 7 day work week. When you call they don't care, they are rude and inconsiderate!!! Y'all should be ashamed of yourselves! Power has been off since 11 a.m. It's now 3 p.m. still no power and now you moved the estimated time yet again to now 6 p.m.?!? Y'all truly do suck. IDK what else to say. I'mma make it a goal to make my payments as late as possible 'cause y'all don't care. Why should I???? Me and my family deal with your BS all month every month!

In Dec 25..I was diagnosed with congestive heart failure. I'm on 24/7 oxygen and a defibrillator... I'm in the beginning stages of getting my disability and put on donor list... Since becoming sick I have turned over the bills to my wife, who let the power fall behind for 1 month without telling me... She had gotten a extension and payment showed due on 6/23/26.. On 6/4/26 at 1030am my service was disconnected.. When we called Duke informed me I had to pay them 1400$ to restore service... They claim I had 2 power bill. 1-800 and some change and 1-600 and some change. It's never been that high since we bought the house... After hours of back and forth about how ridiculous the bill was and how they shouldn't have a extension process if they wasn't gonna honor it. I finally rolled up change, called family, over drafted my account, and came up with the 1400$..

I don’t know why the ratings are so low. I love Duke Energy and have never had an issue with service, pricing or billing. I guess the reviewers have never done business with AEP.

I work in property maintenance in NC, the company shut offed the power to the wrong unit and I had to have a tech spend half a day because they wouldn't send a tech out to fix their mistake. If they didn't have a monopoly in the area I would suggest my company to switch immediately, they cost my company money and also caused an AC failure. The resident was without power for 2 days in high heat.

At the beginning of April, I received a payment into my account that read as "credit due" to me from Duke Energy. This automatically paid my March bill, and at the end of April, I received my statement for the month, which stated that I owed $0.00 and had money on my account that was "credit, do not pay". However, this month (May), my statement was over $600, which was this month's electric bill and the credit amount deposited in April that had been used on my previous bills, which I apparently now owe. I called to dispute this charge as I had not received any emails regarding any billing mistakes, and I was under the impression that those bills were taken care of with the credit.

Worst energy company on the Southeast Coast! They have been discriminating against home-bound elderly and disabled people for months and lie and say they fixed the issue. Duke Energy is an ableist trash of a company, and the monopoly needs to be broken up ASAP!

Horrible company. Rude, rude rude. Waste time and aren't helpful. Wish I could give them zero stars. Selling and moving. My next homestead will be 100% off-grid solar. I'd suggest others do the same as these corporations view us no better than bugs.

Their Customer Service is so hit and miss, occasionally their people are helpful but quite frequently though are useless at providing help. Their phone system is so dysfunctional, I just hung up after sitting on hold for 55 minutes waiting for an associate! Why an earth don’t they have a callback system?! Total waste of customer's time. On top of that, their budget billing system is awful, completely underestimated my Bill, and then slammed us with a huge end of year additional bill. Not to mention electric bills just keep skyrocketing. Wish there was another option!!

What a load of BS this company feeds their customers. Requested a TOU rating for my meter 2 yrs ago before moving to this state, and they never gave it to us. Called them today and requested it again and was told they have to approve it. Why? Every electric company in the West never had to do something so stupid! You called and they would give it to you. Not Duke, though, what crooked business practices are they handing to their customers? Why would anyone wanting to save on their bill not want the option to go with TOU? Customer service said according to our current bills, we would only save $1? That seems like a complete lie to me. My response back was: Well, if I had TOU, I would shift my heavy electric usage to off-peak times! Stupid woman said: Fair enough. Hate this crooked company to the core!!!

I was paying through the autopayment option for 7 years with Duke Energy in Polk County, FL. Then my autopay was missed once, and they disconnected me from autopay for one year. They just said on the phone, “that’s how it works.” So now I have to pay manually every month. It feels like they’re punishing me.

Duke's subcontractors are absolute crap. They have NO consideration for private property and have no consideration for anyone other than themselves. I have been blocked in my property for two days and the only answer I get is "it's gonna take a while". Tree trimmers, line guys, same answer. They are extremely disrespectful and aloof. I'm so tired of having to deal with their crap.

I was on a plane that divided your payments equally monthly. It is supposed to keep you from having a huge bill at the end of your service. They changed and increased my bill 4 times in 8 months. When I moved they sent a huge 350 excess bill. They refuse to make payment arrangements though asked multiple times and said nope they do not do payments. They simply put it on your credit.

All I wanted was to clarify why I got double billed for service that I had already paid for on time, and the CSA was so Obtuse. She could not understand what I was talking about...it's bad enough that the bills are overpriced, now they try to double bill you.

My electric bill is over $6,000 and Duke Energy want explain to me why my bill is so high, and will not work with me on installments to bring it current! And when they did call themselves putting me on an installment, it was so high that I couldn't pay it! They are evil and sneaky! I wish I could get service through someone else. I'm considering going to the news about this situation.

This company is price-gouging. Ripping customers off. They are charging customers exuberant prices with no explanation based on usage. Monopolies shouldn't be allowed.

Today I woke up to a disaster with a flooded basement. Called the plumber but he was unable to do what he needed to do because my 1930’s home didn’t have a main breaker to shut power to the home meaning he would be standing in water while he worked with electricity live. So I had to call Duke to shut my power off. I had an active water leak happening. Dreading my call and panicking that I had so much to coordinate on a Friday- plumber, power and restoration I was pleasantly surprised by the customer service I received from 4 different CSRs on my 2 calls. Each of them were spectacular! They listened, had kind empathetic words, and went out of their ways to help me through everything!

The rebate card that Duke Energy gives you ($500) after you spend $7000 is a joke. You can't use it for bills or deposit it to your bank. You can only use it for purchases made at the grocery store or retail and each time I have tried to use it, I get denied. Makes me feel like this is a bait and switch.

I just wanted to thank the crews that worked on Cotton Rd in Sanford NC on Monday night at 6:17 pm. They had a big crew working all night and by 6:30 am we had power. Awesome job guys!! One really doesn't realize how important power is until we lose it, these people put their lives on the line every day. Again thank you so much!

Duke Power is ridiculous!! They price-gouge people and go up whenever they want. Power bills have gotten to the point people can’t afford them. They are a monopoly and don’t care about their customers!!! I can definitely tell they either pay for these reviews and delete the ones that done benefit them!! Something needs to be done about this company!

I would love to give negative stars but there is no option. Ever since Duke Energy took over Progress Energy in Wake County we have had horrible service! Every year more outages than needed and many on non-weather event days. The bill has gone steadily up all this year which makes no sense since we have had 17 outages, all on non-weather events, each of which has been just enough of a blip to screw up all equipment in house, mess up the settings for my work area, and my disabled wife's electric, hospital bed!

If I could give negative stars I would. Duke Energy sucks so bad, they are a monopoly that has taken over our region. My bills vary in pricing despite efforts to keep energy usage and costs low. My bill was more than doubled this month with no changes in my energy usage. Their support is also awful. They offer bill support but it's from local agencies, why not support your own customers Duke Energy since these are your prices? Energy should not be monopolized. F Duke Energy!

OVERPRICED AND STILL ASK YOU TO DONATE! I'm walking around my house like I'm in a blizzard because electric is too damn expensive. Then asking you to lower your temp to the most comfortable temp when my house stays anywhere from 58-68 degrees everyday during winter to save on my bill, which is still doesn't! This company just got approved to raise rates?!?! Trash company!

We purchased a new home that can only be serviced by Duke Energy. Had I known that was my only choice I would not have bought this home. The customer service is horrible, they send you letters but the phone number on the letters don't get you to where you need to go. They transfer you from department to department verifying you each time which takes at least 20 minutes. Then that department transfers you to some place else or can't answer the question.

I was away for over 10 days. Blinds drawn. Things unplugged. I thought my bill would be less than last month. Nope over $60.00 more. I called their excuse. It cost more to start an appliance if it is cold. WHAT? That much even though I was gone for a third of the billing period? Customer service just kept repeating the same thing. He kept saying they are a reputable company. Is that why there was a lawsuit for overcharging. That got settled but Judge said they didn't have to pay customers back. Hmmm. I wonder why our bills are so high. What can we do? Not much. No competition. I also have a fireplace.

My electric bill has become increasingly expensive, and the proposed rate increase is very concerning. I understand that utilities need to invest in infrastructure, but it feels unfair for residential customers to keep absorbing higher costs. With the rapid growth of large data centers requiring enormous amounts of power, it seems reasonable that those commercial operations should bear the majority of the financial responsibility for expansion and upgrades. Many families are already stretching their budgets to cover basic expenses, and another increase adds real strain. I hope Duke takes a more balanced approach that protects everyday households while planning for future growth.

Duke Energy continues to raise rates with little regard for customers. As a consumer, it feels like there is no real choice or protection from these increases. I am extremely disappointed with the lack of affordability and customer-focused solutions. Based on my experience, I cannot recommend this company

Duke Energy continues to raise rates while offering little transparency about where the money is actually going. Monthly bills are loaded with vague line items, storm recovery fees, infrastructure riders, and other add ons that feel permanent rather than temporary. As customers in a monopoly service area, we have no alternative provider, no negotiating power, and no real choice but to absorb whatever increases are approved.

Duke Energy has become the most corrupted company around!!! And that's why attorneys are ready to hit them with lawsuits around the state. Last night in dangerous weather they had a power outage with no storm nor rain!! Just jet black and what's weird is that the street lights were out too wth! Cable went out to why??? Please someone explain or is this Trump corrupted folks playing with our lives??? The ** people in the neighborhood next to us had lights and power outside on their street lights! Google our units Glen Royal Mill Apartments Wake Forest NC

God awful customer service. I could get more help from talking to a brick wall than any of the 6 brain dead ** I spoke to on the phone. How I got transferred 6 times and spoke to 6 different people and not a single one knew what to do or how to explain anything. That's truly amazing. Thank god they know how to work the hold and transfer button. They really grasped onto that during training. Everything else not so much. Anywho ended up watching a 3 minute video and fixing the problem myself as a 24 year old girl because of how beautifully incompetent your staff is.

My bill was $420.01. I would like to know how? I live alone on SS. Temp is set on 68f. Water heater turned down as low as I can. LED lightbulbs. When there were 6 people living here, it was half that. The customer service is terrible. I've lived here for 54 years. What are people supposed to do?