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Reviewed Aug. 9, 2023
I had a hot water leak that caused my electric bill to go up. I called to see if Duke Energy offers any type of assistance to help with a little bit of the bill and they do not unless you are a homeowner. Very disappointed.
Reviewed Aug. 8, 2023
Businesses and richer neighborhoods don't lose power while having overhead power lines and ours is underground yet we lose power often. It's annoying and stupid and Duke Energy sucks. They should be able to fix this but they don't because it doesn't benefit them to do so.
Reviewed Aug. 7, 2023
Bought a new home in Fuquay Varina, NC. Have had 5 outages since we moved in one for over 12 hours in the winter. Current infrastructure is not keeping pace with demand caused by new construction in the area. Both city planning and Duke Power are to blame for poor planning and not caring if we the customers have reliable power.
Reviewed Aug. 6, 2023
Duke initiated rolling power outages on Christmas Eve. Who does that? Ours was out for about 7 hours! Today there’s no anticipation restart time. They subcontract everything. Horrible customer service!
Reviewed Aug. 3, 2023
I lived in my townhome with my cat for 5 years. At one point the bills were normal and fair. Then the prices went up to over $300. I tried calling customer service to discuss why the bills were exorbitantly high, but they weren’t helpful at all. Duke has these plans you can be on which tack $188 onto your bill for no ** reason. I never got an answer and am still paying bills after moving to another state.
Reviewed July 25, 2023
Do not go with Duke Energy if you can, understanding that they have a monopoly in certain parts of the US. In short, I moved out of short-term housing in December and was charged utilities from the apartment I no longer had a contractual relationship with for four months. Duke was unwilling to rebill to the corporation responsible for the utilities and sent 4 months of utilities to a collection agency for time I never lived there. I called several times and tried to talk through this but instead of trying to work this out with me they continued to send me collection notices. This company has a Corporate First rather than a Customer First mind. Fraudulent if you ask me.
Reviewed July 19, 2023
Unfortunately, they have a monopoly on who you get power from. Customer service is terrible, multiple different answers given by 3 different people. The governor of fl and his committee are trash too. They have allowed Duke Energy to have multiple raises and fuel cost. This review will have no bearing on their business, cause you have to deal with them based upon where you live. Big business and politicians always ** over the little guy. Was told if I paid the prior balance on my extension due this Monday with my biggest electric bill I've ever had, in a condo that is 500 Sq ft less than my last place (tell me how that makes sense?) Then I would qualify for 10 day extension. Originally it was about the large bill, now it's cause I'm out of work with covid and am a server. I have a five month old daughter and this company could care less about people. I hope all the CEOs and desantis rot in hell. You people are what is wrong with this country.
Reviewed June 20, 2023
Nasty, sorry, nonhuman, no empathy, and noncaring about customers. But they forgot that you reap what you sow. I can't stand some of the people's attitude at Duke! Especially the manager (some ** girl). You can be perfect in paying, but ask for an extension and see what happens. I wish I could give a - zero rating.
Reviewed June 16, 2023
I contacted Duke Energy on behalf of my employer, as we had not received a bill for two consecutive months. I explained that we are a business and track our expenses and couldn't let this continue and that I had previously called about this the month before. We could not let the usage accumulate unpaid for months and receive a 10000 dollar bill. As of right now, I am still holding while they try to get it resolved. It's been 1 hour and 45 minutes holding. Not very professional for a business who has a customer just wanting to pay what we owe.
Reviewed June 5, 2023
Watch your bank account for double dipping! And you catch them, they said it’s going to be credit for next month? What??? So I paid twice this month? Of the same bill! Same charge lol. Leave Florida please.
Reviewed May 25, 2023
This company is all for profit! They do not care if anyone has fallen on hard times. We have begged and pleaded with them for help just to have it fall on deaf ears. My husband had cancer/surgery and as a result, he lost his job. They will not help, they push you to these other companies that will supposedly help like United Way, etc. What a joke. They don’t have a decent way to apply and talking to them over the phone does no good! If I could change power companies at this point I would!!!
I’m sitting here without power and they could care less… I cannot come up with the amount they are requesting fast enough to have power restored. Less fortunate people are made to suffer! We have tried to work out a payment plan to have power restored which they have denied! They have commercials to offer assistance to which people are denied. Absolutely disgusting! I have nothing positive to say about Duke Energy! I hope you sleep good tonight know that you have probably killed my 20-year-old parrot! Absolutely unacceptable!
Reviewed May 16, 2023
We're getting tired of outages, regardless what the weather is. Poorly maintained or old equipment?? I don't know, but neither does Duke Energy. In my opinion and experience, they suck. Why is our power out 4 to 6 times a year? What will it take to get this to stop.
Reviewed April 19, 2023
I am not happy with their budget billing. The company goes by reviewing your quarterly usage.. instead of annual usage. This creates fluctuating costs to me, the consumer. I am a lower income senior citizen, and the fluctuating bills cause a hardship for me. I would rather pay a certain amount every month. My bill for this quarter will double!.. based on the last three months usage. I am not happy with the way this company handles their budget system. I like a 'steady' payment each and every month. I already stay cold in the winter (turning furnace up to 69) and try not to use my AC much in the summer. What else can I do to afford what I have to pay??
Reviewed March 8, 2023
I have never before been a customer of Duke Energy and this is an awful first impression. The past tenant failed to cancel their bill which was past due and now my wife and I are left without electricity for days, nowhere else to go, and below freezing temperatures overnight this week and they won’t let us start service with them because a “review of the premises is needed.” Customer service has been inconsiderate, rude, and unsympathetic. There has got to be a way around this, legally and morally, that they don’t care to explain. It saddens me that this is how they treat us.
Reviewed Jan. 4, 2023
Had no problems the entire time I had service. Decided to move locations and cancel my service since I no longer needed Duke Energy. Was then told I owed double what my bill should have been. When I showed them that I had paid them the bill they said I owed they said there was nothing they can do about it and said I still owed double the amount. Very poor service.
Reviewed Dec. 20, 2022
I enjoyed the safe way to protect my tickets without a outrageous cost. The tickets were good and about 22% lower than buying them through Ticketmaster. Safe and secure checkout. Thank you so much. I would be worried about the tickets being next to each other, but from the website it looks like that is the norm, instead of staggered throughout the complex.
Reviewed Dec. 6, 2022
Options are very very limited If you are low income And If you are low income and you try to apply for their assistance 9 times out of 10 You will be denied. Even if you try to get an extension on your bill you will be denied. They just keep raising my rates but not letting me qualify for any assistance.
Reviewed Dec. 1, 2022
I allowed them to draft my payments out of my bank account so when I moved, I called and paid my final bill with a Discover card (2 weeks before the due date) and they drafted it out of my bank account again. When I called to report this, I was on the phone for over an hour, just to get no results because nobody knew how to refund me for this… My power was constantly going out for no reason, one month I was gone for 3 weeks and my bill went up (how is that???). They need to let MOUNTAIN ELECTRIC cover the power up here in the mountains!
Reviewed Nov. 6, 2022
This is a city not a one stoplight town. Zero excuses acceptable. 13 hours and no one can give any info
Reviewed Oct. 1, 2022
Stay away if at all possible. It would be easier to go off grid than to deal with these crooks. I was in Biloxi MS for Kateina and Rita, and they had their power back up for people faster than this. We lost power yesterday at about 5 p.m., it's now 10:39 a.m. and still no power. My friends that were actually hit in FL by Ian lost power for 8 hrs, we just got wind and rain and we have been without power for 17 and a half hours???? You people suck at your job!
Reviewed Oct. 1, 2022
I have been thoroughly disappointed in the billing system of this company. I signed up for automatic payments last month because it finally let me, and it did not go through, so we didn't realize we had missed a payment. And also, before signing up for automatic payments every time I log on to my account it never worked so I had to log on as a guest and pay the extra fee for doing so. The billing system has some serious problems and we also did not get a notice that we had missed a bill, nothing. It has been awful, and beyond expensive for our rental property. I've never reviewed anything in my life up till this point, I just felt the need to do so now. It needs to be fixed.
Reviewed Sept. 30, 2022
It goes out ALL THE TIME. It takes weeks for restoration. Packing up and going to stay with family out of town because it just went out again, and it'll probably be out for weeks. Illegal monopoly. I hate Duke with all my heart and soul. It's literally garbage. YOU'RE GARBAGE, DUKE.
Reviewed Sept. 30, 2022
A few years ago I faced the pain of losing my mother and a great friend on the same day. I never thought I would feel so desperate again until I need the service of this company. Since last Tuesday until now, a number of neighborhoods in the city of Ocoee have been without power for no reason because Hurricane Ian, fortunately, never touched us and obviously we just had a storm... I have a sick person at home and little children. The situation is desperate and no one from the electricity company has spoken so far. Electronic devices, medicines and food are spoiling due to this terrible failure and largely due to the terrible management of Duke Energy in fixing the problem. There has been no way to communicate directly with the company and since yesterday we have been cut off. To its owners, its shareholders, its pathetic executives and its workers, wherever they are, I hope they never find peace or rest.
Reviewed Sept. 30, 2022
My power was up and working fine through the storm, after it pass at some point I believe they turn it off for whatever reason. When you call customer service they tell you there no updates now.... I'm in Day Two, and their customer service still unresponsive on customer care. They know they never sent any one out to fix the problem. They knew it. Possibly so they can make false claims to the government for emergency pay off who knows but something not right when their own member services knows nothing. First time in years their service is unresponsive. Simply don't show any care. They did nothing to send their workers out.
Reviewed Sept. 29, 2022
After hurricane Ian, Duke worked really hard to put our neighborhood's power back on! Each time we have a hurricane they have always restored our power in a timely manner! Excellent customer service. Thank you!
Reviewed Sept. 18, 2022
I have been a resident of Florida for 20 years. 3 years ago I bought a residence in Avon Park and the electric service is provided by Duke Energy. With just a breeze we were without service. We currently have no electricity since 12 am and They say they won't be able to replace it until 3:30 am. In the middle of summer without sleeping, are we in Cuba or in the USA?
Reviewed Aug. 26, 2022
We have had a number of electric problems due to our new construction and nearby woods. Duke Energy has done an excellent job fixing all of our various problems and getting us up and running again as soon as possible. However, there is one man - Chris ** - who has consistently gone beyond the call of duty to not only learn the complex system of wires and poles nearby, but to also step in and help the rest of the crews to understand where to look each time we've had a problem. During our most recent issue, Chris called me personally and told me he saw our "out of power" report, and he was coming over to save the day once again. In this day and age of impersonal large companies, Chris is such welcome relief! Chris completely understands the real cause of our problems, and he's made sure that there is a permanent fix scheduled. I wish all Duke Energy repairmen were like Chris!
Reviewed Aug. 22, 2022
I called Duke Energy on Sunday because my pipe was leaking. I have upstairs and it was leaking through the ceiling in my kitchen. I have the water pipe protection plan. They told me someone would get back to me on Monday because this wasn’t an emergency. They said someone would contact me by 7:00 a.m. They never called and I called them and asked for someone to come fix the leak. They told me a plumbing company would call me and that was 4 hours ago. I’m pissed and my ceiling is ruined. My husband is calling a plumber because we can’t wait any longer. Don’t get this service if you want your problems fixed.
Reviewed June 18, 2022
Had a storm that was pretty bad but only lasted for a few hours. Lost power from 9 p.m. and told us that someone would come out soon. Storm stopped and everyone else got power back, no one came yet to fix it. Storm has been over, rain has stopped and we called several times. No one answered and no one sent out anyone to fix the power. Power is still out and it's 7 a.m. Duke Energy needs to help their customers. Not leave them to have no power when they can come and fix it.
Reviewed May 24, 2022
I just experienced the worst customer service ever. Duke energy did not send a bill for April, however, since my payments come out automatically, the budget billing amount was paid. When I received the bill for May, it recorded that I had a double payment. I then received another bill 5 days later for that amount plus the regular budget billing amount. I called to get this rectified and spoke to a very nice CSR who was doing her best but could not fix. Her supervisor made many excuses and did say it was a glitch on the billing side. I asked to speak with a supervisor and was refused. The CSR told me that the supervisor said that there was nothing she could do and refused to speak with me. Wow, I feel trapped since there is no other energy company in the area. I guess we all need to go solar and put the Duke conglomerate on notice that we will not take their poor management anymore!
Duke Energy Company Information
- Company Name:
- Duke Energy
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