Duke Energy Reviews

Horrible company. Rude, rude rude. Waste time and aren't helpful. Wish I could give them zero stars. Selling and moving. My next homestead will be 100% off-grid solar. I'd suggest others do the same as these corporations view us no better than bugs.

Their Customer Service is so hit and miss, occasionally their people are helpful but quite frequently though are useless at providing help. Their phone system is so dysfunctional, I just hung up after sitting on hold for 55 minutes waiting for an associate! Why an earth don’t they have a callback system?! Total waste of customer's time. On top of that, their budget billing system is awful, completely underestimated my Bill, and then slammed us with a huge end of year additional bill. Not to mention electric bills just keep skyrocketing. Wish there was another option!!

What a load of BS this company feeds their customers. Requested a TOU rating for my meter 2 yrs ago before moving to this state, and they never gave it to us. Called them today and requested it again and was told they have to approve it. Why? Every electric company in the West never had to do something so stupid! You called and they would give it to you. Not Duke, though, what crooked business practices are they handing to their customers? Why would anyone wanting to save on their bill not want the option to go with TOU? Customer service said according to our current bills, we would only save $1? That seems like a complete lie to me. My response back was: Well, if I had TOU, I would shift my heavy electric usage to off-peak times! Stupid woman said: Fair enough. Hate this crooked company to the core!!!

I was paying through the autopayment option for 7 years with Duke Energy in Polk County, FL. Then my autopay was missed once, and they disconnected me from autopay for one year. They just said on the phone, “that’s how it works.” So now I have to pay manually every month. It feels like they’re punishing me.

Duke's subcontractors are absolute crap. They have NO consideration for private property and have no consideration for anyone other than themselves. I have been blocked in my property for two days and the only answer I get is "it's gonna take a while". Tree trimmers, line guys, same answer. They are extremely disrespectful and aloof. I'm so tired of having to deal with their crap.

I was on a plane that divided your payments equally monthly. It is supposed to keep you from having a huge bill at the end of your service. They changed and increased my bill 4 times in 8 months. When I moved they sent a huge 350 excess bill. They refuse to make payment arrangements though asked multiple times and said nope they do not do payments. They simply put it on your credit.

All I wanted was to clarify why I got double billed for service that I had already paid for on time, and the CSA was so Obtuse. She could not understand what I was talking about...it's bad enough that the bills are overpriced, now they try to double bill you.

My electric bill is over $6,000 and Duke Energy want explain to me why my bill is so high, and will not work with me on installments to bring it current! And when they did call themselves putting me on an installment, it was so high that I couldn't pay it! They are evil and sneaky! I wish I could get service through someone else. I'm considering going to the news about this situation.

This company is price-gouging. Ripping customers off. They are charging customers exuberant prices with no explanation based on usage. Monopolies shouldn't be allowed.

Today I woke up to a disaster with a flooded basement. Called the plumber but he was unable to do what he needed to do because my 1930’s home didn’t have a main breaker to shut power to the home meaning he would be standing in water while he worked with electricity live. So I had to call Duke to shut my power off. I had an active water leak happening. Dreading my call and panicking that I had so much to coordinate on a Friday- plumber, power and restoration I was pleasantly surprised by the customer service I received from 4 different CSRs on my 2 calls. Each of them were spectacular! They listened, had kind empathetic words, and went out of their ways to help me through everything!

The rebate card that Duke Energy gives you ($500) after you spend $7000 is a joke. You can't use it for bills or deposit it to your bank. You can only use it for purchases made at the grocery store or retail and each time I have tried to use it, I get denied. Makes me feel like this is a bait and switch.

I just wanted to thank the crews that worked on Cotton Rd in Sanford NC on Monday night at 6:17 pm. They had a big crew working all night and by 6:30 am we had power. Awesome job guys!! One really doesn't realize how important power is until we lose it, these people put their lives on the line every day. Again thank you so much!

Duke Power is ridiculous!! They price-gouge people and go up whenever they want. Power bills have gotten to the point people can’t afford them. They are a monopoly and don’t care about their customers!!! I can definitely tell they either pay for these reviews and delete the ones that done benefit them!! Something needs to be done about this company!

I would love to give negative stars but there is no option. Ever since Duke Energy took over Progress Energy in Wake County we have had horrible service! Every year more outages than needed and many on non-weather event days. The bill has gone steadily up all this year which makes no sense since we have had 17 outages, all on non-weather events, each of which has been just enough of a blip to screw up all equipment in house, mess up the settings for my work area, and my disabled wife's electric, hospital bed!

If I could give negative stars I would. Duke Energy sucks so bad, they are a monopoly that has taken over our region. My bills vary in pricing despite efforts to keep energy usage and costs low. My bill was more than doubled this month with no changes in my energy usage. Their support is also awful. They offer bill support but it's from local agencies, why not support your own customers Duke Energy since these are your prices? Energy should not be monopolized. F Duke Energy!

OVERPRICED AND STILL ASK YOU TO DONATE! I'm walking around my house like I'm in a blizzard because electric is too damn expensive. Then asking you to lower your temp to the most comfortable temp when my house stays anywhere from 58-68 degrees everyday during winter to save on my bill, which is still doesn't! This company just got approved to raise rates?!?! Trash company!

We purchased a new home that can only be serviced by Duke Energy. Had I known that was my only choice I would not have bought this home. The customer service is horrible, they send you letters but the phone number on the letters don't get you to where you need to go. They transfer you from department to department verifying you each time which takes at least 20 minutes. Then that department transfers you to some place else or can't answer the question.

I was away for over 10 days. Blinds drawn. Things unplugged. I thought my bill would be less than last month. Nope over $60.00 more. I called their excuse. It cost more to start an appliance if it is cold. WHAT? That much even though I was gone for a third of the billing period? Customer service just kept repeating the same thing. He kept saying they are a reputable company. Is that why there was a lawsuit for overcharging. That got settled but Judge said they didn't have to pay customers back. Hmmm. I wonder why our bills are so high. What can we do? Not much. No competition. I also have a fireplace.

My electric bill has become increasingly expensive, and the proposed rate increase is very concerning. I understand that utilities need to invest in infrastructure, but it feels unfair for residential customers to keep absorbing higher costs. With the rapid growth of large data centers requiring enormous amounts of power, it seems reasonable that those commercial operations should bear the majority of the financial responsibility for expansion and upgrades. Many families are already stretching their budgets to cover basic expenses, and another increase adds real strain. I hope Duke takes a more balanced approach that protects everyday households while planning for future growth.

Duke Energy continues to raise rates with little regard for customers. As a consumer, it feels like there is no real choice or protection from these increases. I am extremely disappointed with the lack of affordability and customer-focused solutions. Based on my experience, I cannot recommend this company

Duke Energy continues to raise rates while offering little transparency about where the money is actually going. Monthly bills are loaded with vague line items, storm recovery fees, infrastructure riders, and other add ons that feel permanent rather than temporary. As customers in a monopoly service area, we have no alternative provider, no negotiating power, and no real choice but to absorb whatever increases are approved.

Duke Energy has become the most corrupted company around!!! And that's why attorneys are ready to hit them with lawsuits around the state. Last night in dangerous weather they had a power outage with no storm nor rain!! Just jet black and what's weird is that the street lights were out too wth! Cable went out to why??? Please someone explain or is this Trump corrupted folks playing with our lives??? The ** people in the neighborhood next to us had lights and power outside on their street lights! Google our units Glen Royal Mill Apartments Wake Forest NC

God awful customer service. I could get more help from talking to a brick wall than any of the 6 brain dead ** I spoke to on the phone. How I got transferred 6 times and spoke to 6 different people and not a single one knew what to do or how to explain anything. That's truly amazing. Thank god they know how to work the hold and transfer button. They really grasped onto that during training. Everything else not so much. Anywho ended up watching a 3 minute video and fixing the problem myself as a 24 year old girl because of how beautifully incompetent your staff is.

My bill was $420.01. I would like to know how? I live alone on SS. Temp is set on 68f. Water heater turned down as low as I can. LED lightbulbs. When there were 6 people living here, it was half that. The customer service is terrible. I've lived here for 54 years. What are people supposed to do?

After multiple rate increases, I received a message instructing customers to reduce energy usage during one of the coldest mornings of the year—specifically during the coldest hours of the day (5 a.m. to 9 a.m.). Electricity during extreme cold is not optional or a convenience; it is essential for the safety and well-being of families. While I understand the importance of managing grid demand, placing that responsibility on customers during predictable winter conditions reflects poor planning and a lack of consideration for those already facing higher bills.

The worst company I have ever dealt with. From their scam practices, to their insanely high bills, to the $300+ they charged for a security deposit that they said would be returned within a year and I am now having to chase them down for. Duke has a monopoly so there really isn’t even any point in writing this other than to let others know that if there is any way to avoid Duke…do it.

Second time power outage since moving in my home here in S.C. I was texting back and forth and was told (4) times power would be up within 1 hour in every text. Turned out power was out for 11 hours. Today I received a text that power will be out for 4 hrs and 45 minutes, I’m still waiting, it’s been 8 hrs so far and still no power. This is NOT a joke as I have insulin that has to be refrigerated. Constantly texting me false information throughout the day. If I could I would drop them immediately and find another service.

Multiple power outages this month. However, Duke Energy refuses to provide any credits towards the next billing cycle. Their Justification? When there is an outage, they are unable to charge for energy consumption. While I understand energy bills are based off consumption, the inability to access the utility/service is a huge inconvenience that disrupts even the most basic daily functions. The customer service rep I spoke with was rude, often speaking over me, and didn't or couldn't answer basic questions.

I have found Duke Energy's billing practices to be cumbersome and confusing. The billing cycle is constantly changing for one issue, also statements give dollar amounts of usages for two different products and the compounded figure can be mistaken. Late fees and disconnect fees are swift and outrageous. Disconnect notice via text???? What 85 year old keeps up with that nuisance. Customer service agents helpful, Management not so much. Placating and unconcerned on a human level. "That's our policy, that's our policy, that's our policy." Shameful they are the only option for necessary services.

I really don't see why I am wasting my time with this review. No-one and I repeat no-one gives a hoot and will never call me back. I have paid more than $2,500 in protection plans with Duke Energy so far, and I have found out they are worthless! from many reports, including folks employed to help. I have never made a claim after years of paying insurance, and when I had a surge that took out my microwave, I was told by the folks I contacted, "Forget it, Duke will not pay." one person even told me "They just pass the buck and ignore the phone". And then one person, Pedro (one of many) at Duke Energy, said, "There is no claim in our records here at Duke Energy."